account manager - french speaker (remote - egypt)

all levels | etp | sap fico/ mm/ sd| egypt

associate typist | audit and assurance | egypt

customer service specialist Jobs in Cairo Egypt

customer service specialist

account manager - french speaker (remote - egypt) Jobs in Cairo Egypt

all levels | etp | sap fico/ mm/ sd| egypt Jobs in Cairo Egypt

associate typist | audit and assurance | egypt Jobs in Cairo Egypt

banking customer service advisor Jobs in Cairo Egypt

banking customer service advisor

branches customer service teller egypt 2026

Banque Misr

<div>
 
 Core Responsibilities:
 
 
 &bull; Serve customers by completing account transactions.
 
 
 &bull; Ensure all transactions are aligned with latest Banque Misr policies and procedures, this includes alignment with compliance and KYC standards set by the bank.
 
 
 &bull; Execute variety of transactions and services which include accepting payments for different types of accounts, cashing checks, checking account balances, transferring funds.
 
 
 &bull; Identify Sales Referrals.
 
 
 &bull; Ensure that cash drawer is balanced with the settlement sheet and recover any shortages/overages.
 
 
 
 
 
 Job Requirements.
 
 
 &bull; Experience: 0-3 years in banking services at branches network.
 
 
 &bull; University degree (Graduation year: from 2023 &ndash; 2025).
 
 
 &bull; Minimum graduation grade: Good.
 
 
 &bull; English language proficiency.
 
 
 &bull; Excellent command of PC skills especially (MS Office).
 
 
 &bull; Have good Soft Skills (Communication and Presentation skills).
 
 
 &bull; Never been tested by Banque Misr.
 
 
 &bull; No Relatives till 3rd degree.
 
</div>

Branches - (Customer Service- Teller) - Egypt 2026

Crédit Agricole Egypt

<div>
 
 
 
 A GLIMPSE ABOUT CR&Eacute;DIT AGRICOLE EGYPT:
 
 
 
 
 
 
 
 
 Cr&eacute;dit Agricole Egypt
 
 Since its launch in 2006, Cr&eacute;dit Agricole Egypt has succeeded to become a strong player on the economic scene, positioning itself as the Reference European Bank in Egypt. Aiming to become a leading innovation-driven sustainable bank, Cr&eacute;dit Agricole Egypt is committed to bring its international expertise to the local market to serve its clients and drive the sustainable development in line with Egypt&rsquo;s national priorities.
 
 
 With a universal customer-focused model, Cr&eacute;dit Agricole Egypt is &ldquo;a whole bank just for you&rdquo; serving the entire spectrum of customers: individuals, SMEs, enterprises, Corporate and public sector. Prioritizing its customers&rsquo; best interests, Cr&eacute;dit Agricole Egypt presents an extensive range of services, tailored financial solutions and the sound advice, to accompany its clients in their walk of life. Awarded most innovative bank in Egypt, convenience and distinguished customer experience is Cr&eacute;dit Agricole Egypt&rsquo;s endeavor to attain its customers&rsquo; satisfaction throughout its nationwide network of branches and its state-of-the-art fully-fledged platform of digital services. Furthermore, Cr&eacute;dit Agricole Egypt is in line with the world&rsquo;s digital transformation, encouraging and implementing an innovative environment to exceed its customers&rsquo; expectations.
 
 
 In addition, for being an active contributor to the local economy, the bank is committed to support the development of the Egyptian community and the respect of the environment.
 
 
 
 
 
 
 
 
 
 
 Duties &amp; Responsibilities:
 
 
 
 
 
 
 
 
 1. Product Ownership &amp; Governance
 
 
 <ul>
 <li>
 Own and manage the backlog of digital channel products and features.
 </li>
 <li>
 Translate business needs into detailed business requirements and product documentation.
 </li>
 <li>
 Prepare required product approval documents, risk assessments, compliance documents, and internal approval packages.
 </li>
 <li>
 Ensure all digital products and services comply with applicable regulatory and scheme requirements.
 </li>
 <li>
 Prepare and manage official regulatory correspondence and required documentation.
 </li>
 <li>
 Maintain and continuously update all product-related forms, processes, and procedures.
 </li>
 <li>
 Track product performance and contribute to achieving digital KPIs across channels.
 </li>
 <li>
 Prepare and monitor product-related investment cases, cost tracking, and profitability follow-up.
 </li>
 </ul>
 
 
 
 
 
 2. Stakeholder Management
 
 
 <ul>
 <li>
 Act as the focal point between business, technical teams, operations, compliance, risk, and other stakeholders.
 </li>
 <li>
 Ensure alignment between business requirements and technical implementation.
 </li>
 <li>
 Support commercial readiness and contribute to go-to-market activities when needed.
 </li>
 </ul>
 
 
 
 
 
 3. UAT &amp; Quality Assurance
 
 
 <ul>
 <li>
 Define UAT scope and ensure all prerequisites are in place according to the test plan.
 </li>
 <li>
 Design and review test scenarios covering all functional and business requirements.
 </li>
 <li>
 Coordinate and manage UAT cycles across related digital projects.
 </li>
 <li>
 Ensure adherence to quality standards and testing procedures.
 </li>
 <li>
 Act as final business verification prior to production release.
 </li>
 <li>
 Prepare formal UAT completion reports and provide sign-off based on defined acceptance criteria.
 </li>
 <li>
 Ensure production stability post-release and proper documentation closure.
 </li>
 </ul>
 
 
 
 
 
 4. Customer Support &amp; Operational Oversight
 
 
 <ul>
 <li>
 Take ownership of digital channel customer issues and follow through to resolution.
 </li>
 <li>
 Serve as a communication bridge between internal teams and support channels.
 </li>
 <li>
 Monitor ticketing systems and ensure timely resolution and proper updates.
 </li>
 <li>
 Monitor application ratings and reviews, address feedback, and maintain a strong digital presence.
 </li>
 <li>
 Prepare periodic reports highlighting recurring issues, trends, and improvement opportunities.
 </li>
 </ul>
 
 
 
 
 
 5. Continuous Improvement &amp; Analytics
 
 
 <ul>
 <li>
 Leverage insights from UAT, support cases, and customer feedback to propose enhancements and fixes.
 </li>
 <li>
 Identify potential risks and issues proactively.
 </li>
 <li>
 Analyze workflows and operational processes and recommend optimizations.
 </li>
 <li>
 Track customer satisfaction indicators and suggest service improvements.
 </li>
 <li>
 Develop and maintain analytical reports to support product decisions and future enhancements.
 </li>
 <li>
 Coordinate and distribute tasks within the team to ensure smooth execution and timely delivery.
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 
 
 
 Professional Background
 
 
 <ul>
 <li>
 3-6 years of experience in digital banking, fintech, or product management.
 </li>
 <li>
 Hands-on experience managing digital channels (Mobile, Internet Banking, Digital Assistants, etc.).
 </li>
 <li>
 Strong understanding of banking regulatory and compliance environment (preferably in Egypt).
 </li>
 </ul>
 
 
 
 
 
 Product &amp; Technical Knowledge
 
 
 <ul>
 <li>
 Solid experience in backlog management and requirement writing (BRD / User Stories).
 </li>
 <li>
 Familiarity with Agile methodology and UAT lifecycle management.
 </li>
 </ul>
 
 
 
 
 
 Analytical &amp; Business Skills
 
 
 <ul>
 <li>
 Ability to analyze product performance, customer feedback, and operational data.
 </li>
 <li>
 Experience preparing business cases, cost tracking, or ROI follow-up is a plus.
 </li>
 <li>
 Strong problem-solving and decision-making skills based on data.
 </li>
 </ul>
 
 
</div>

Digital Assistant Product Manager

Schindler Group

<div>
 
 Location: Cairo, New Cairo, Egypt
 
 
 Requisition ID: 78006
 
 
 
 Schindler stands for mobility. Mobility needs experts.
 
 
 Join our team in Cairo.
 
 
 Founded in Switzerland in 1874, the Schindler Group is a leading global provider of elevators, escalators, and related services. Schindler mobility solutions move two billion people every day all over the world. Behind the company's success are over 70,000 employees in more than 100 countries.
 
 
 AR Accountant
 
 
 
 Mobility is the goal
 
 
 
 <ul>
 <li>
 Support branches in the implementation of the Schindler Receivables Management policy. Sales Representatives and Service Leaders in the branches are the Schindler Receivables Management process owners and have the accountability of executing this policy in the KG.
 </li>
 <li>
 Supervise and analyze the NI invoicing process ensuring compliance and consistency of data with legal requirements.
 </li>
 <li>
 Organize and execute collection of accounts receivables according to Schindler Receivables Management Guidelines.
 </li>
 <li>
 Manage customer provisions (bad debt provision), dunning, legal processes and write-offs.
 </li>
 <li>
 Process Owner of "Billing-To-Customer" (legal, tax, requirements, etc.).
 
 
 
 </li>
 </ul>
 
 Mobility needs you
 
 
 
 
 Education and Specialty:
 
 
 
 BSc in Accounting, Finance or Business
 
 
 
 Specific Training and Competences:
 
 
 
 Desired Collection processes knowledge, Risk Management knowledge, Finance and its legal implications knowledge, IT skills.
 
 
 
 Experience Required:
 
 
 
 1+ year in a similar position as AR Accountant
 
 
 
 Do you want to move the future with us?
 
 
 
 For questions please don&rsquo;t hesitate to ask Omnia ElHoubi, Phone (+20) 237763900
 
 
 www.schindler.com
 
 
 At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability.
</div>

AR Accountant

51Talk

<div>
 
 
 About the role:
 
 ( Work on-site role as a B2C Telesales manager, at least 6 years of sales-related and management experience. English can use as working language, manage around 20-50 people)
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Lead and manage a team of telesales representatives to achieve enrollment targets
 </li>
 <li>
 Develop sales scripts, call strategies, and objection-handling techniques tailored to academic offerings
 </li>
 <li>
 Monitor daily performance metrics (calls, conversion rates, enrollments) and provide regular coaching
 </li>
 <li>
 Ensure high-quality customer interactions aligned with brand and service standards
 </li>
 <li>
 Collaborate with marketing and admissions teams to align leads, campaigns, and messaging
 </li>
 <li>
 Handle escalated inquiries and support the team in closing high-potential prospects
 </li>
 <li>
 Conduct regular training sessions to improve product knowledge and telesales skills
 </li>
 <li>
 Generate and present performance reports and recommendations to senior management
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Proven experience in telesales or sales management, preferably in the education or service industry
 </li>
 <li>
 Strong leadership, communication, and team-building skills
 </li>
 <li>
 Target-oriented with a strong track record of meeting or exceeding sales goals
 </li>
 <li>
 Familiarity with CRM systems and sales reporting tools
 </li>
 <li>
 Bachelor&rsquo;s degree in Business, Education, or a related field
 </li>
 <li>
 English can use as working language
 </li>
 </ul>
 
 
 
 
 Working hour: Sunday - Thursday 12PM - 9PM, Saturday 12PM-4PM
 
 
 Office address: floor7，X7JJ+J35, Street 270, El-Basatin Sharkeya, El Basatin, Cairo Governorate 4234440
 
 
 
 
 
 
 
 
 51 Talk is a leading online English education company founded in 2011. In 2016, we became the first Chinese online education company to be listed on the New York Stock Exchange. For over 14 years, we've focused on providing personalized, high-quality English learning experiences. As a global leader in 1-on-1 online instruction with international teachers, we believe in combining language knowledge with practical communication skills.
 
 
 Our courses are trusted by learners across 50+countries, helping students gain the confidence to connect with the world. With a team of over 3000 employees，more than 25000 foreign teachers, more than 15 branches worldwide, we are committed to delivering exceptional educational experiences. We have offices in Jordan, Egypt, Turkey, and Saudi Arabia, Asia countries. You will be essential in manage good talent and contributing to our company&rsquo;s growth in Egypt.
 
</div>

Tele-Sales Manager-Egypt

<div>
 
 
 About the role:
 
 ( Work on-site role as a B2C Telesales Manager, at least 6 years of sales-related and management experience. Must have at least one year of work, life, or study experience in GCC countries, or serving or interfacing with clients from Saudi Arabia or other GCC counties. English can use as working language, manage around 20-50 people)
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Lead and manage a team of telesales representatives to achieve enrollment targets
 </li>
 <li>
 Develop sales scripts, call strategies, and objection-handling techniques tailored to academic offerings
 </li>
 <li>
 Monitor daily performance metrics (calls, conversion rates, enrollments) and provide regular coaching
 </li>
 <li>
 Ensure high-quality customer interactions aligned with brand and service standards
 </li>
 <li>
 Collaborate with marketing and admissions teams to align leads, campaigns, and messaging
 </li>
 <li>
 Handle escalated inquiries and support the team in closing high-potential prospects
 </li>
 <li>
 Conduct regular training sessions to improve product knowledge and telesales skills
 </li>
 <li>
 Generate and present performance reports and recommendations to senior management
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Proven experience in telesales or sales management, preferably in the education or service industry
 </li>
 <li>
 Strong leadership, communication, and team-building skills
 </li>
 <li>
 Target-oriented with a strong track record of meeting or exceeding sales goals
 </li>
 <li>
 Familiarity with CRM systems and sales reporting tools
 </li>
 <li>
 Bachelor&rsquo;s degree in Business, Education, or a related field
 </li>
 <li>
 English can use as working language
 </li>
 </ul>
 
 
 
 
 Working hour: Sunday - Thursday 12PM - 9PM, Saturday 12PM-4PM
 
 
 Office address: floor7，X7JJ+J35, Street 270, El-Basatin Sharkeya, El Basatin, Cairo Governorate 4234440
 
 
 
 
 
 
 
 
 51 Talk is a leading online English education company founded in 2011. In 2016, we became the first Chinese online education company to be listed on the New York Stock Exchange. For over 14 years, we've focused on providing personalized, high-quality English learning experiences. As a global leader in 1-on-1 online instruction with international teachers, we believe in combining language knowledge with practical communication skills.
 
 
 Our courses are trusted by learners across 50+countries, helping students gain the confidence to connect with the world. With a team of over 3000 employees，more than 25000 foreign teachers, more than 15 branches worldwide, we are committed to delivering exceptional educational experiences. We have offices in Jordan, Egypt, Turkey, and Saudi Arabia, Asia countries. You will be essential in manage good talent and contributing to our company&rsquo;s growth in Egypt.
 
</div>

Sales Manager-Egypt

Speakol

<div>
 
 Company Description
 
 
 
 Speakol is the leading content discovery and native advertising network in the MENA region. Our technology enables advertisers to target potential customers and promote their brands, while empowering publishers to enhance user engagement and monetize their online presence. We have longstanding partnerships with over 500 publishers and renowned brands, such as Talaat Mostafa Group, Qatar Airways, Citroen, and Intel. Founded in 2016, Speakol is headquartered in Cairo, Egypt, with additional offices in Riyadh and Dubai.
 
 
 
 Job Title:
 
 Personnel Specialist
 
 
 
 Location:
 
 Between Madinaty Branch &amp; Dokki Branch
 
 
 
 Department:
 
 Human Resources
 
 
 
 Employment Type:
 
 Full Time
 
 
 
 Job Brief
 
 
 
 We are seeking a detail-oriented and experienced Personnel Specialist with 2&ndash;4 years of hands-on experience in personnel operations to join our HR team. The ideal candidate must be well-versed in personnel matters, Labor Office procedures, Social Insurance regulations, and employee file management in compliance with Egyptian Labor Law.
 
 
 The role requires strong practical experience in handling governmental processes and managing attendance through HR systems (not manual tracking), ensuring accuracy, compliance, and smooth daily HR operations across both Madinaty and Dokki branches.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Manage and maintain employees&rsquo; personnel files in full compliance with Egyptian Labor Law.
 </li>
 <li>
 Handle all Labor Office procedures and required documentation.
 </li>
 <li>
 Manage Social Insurance processes (Form 1, 2, 6) and coordinate with Social Insurance authorities.
 </li>
 <li>
 Prepare, review, and renew employment contracts and related documents.
 </li>
 <li>
 Process hiring, resignation, termination, and clearance procedures.
 </li>
 <li>
 Monitor probation periods and contract expiration dates.
 </li>
 <li>
 Issue HR letters (employment letters, salary certificates, HR statements, etc.).
 </li>
 <li>
 Manage and monitor attendance through HR systems (not manual records).
 </li>
 <li>
 Prepare attendance reports and coordinate with payroll for accurate salary processing.
 </li>
 <li>
 Ensure employee data is updated, accurate, and confidential.
 </li>
 <li>
 Ensure full compliance with internal policies and governmental regulations.
 </li>
 <li>
 Support HR operations across Madinaty and Dokki branches as required.
 
 
 </li>
 </ul>
 
 Job Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Human Resources, or a related field.
 </li>
 <li>
 2&ndash;4 years of proven experience in Personnel &amp; Employee Affairs.
 </li>
 <li>
 Strong knowledge of Egyptian Labor Law and Social Insurance regulations.
 </li>
 <li>
 Hands-on experience dealing with Labor Office and Social Insurance authorities.
 </li>
 <li>
 Experience using attendance management systems (HR systems is a must).
 </li>
 <li>
 Strong organizational and documentation skills.
 </li>
 <li>
 High attention to detail and confidentiality.
 </li>
 <li>
 Very good command of Microsoft Office.
 </li>
 <li>
 Ability to commute between Madinaty and Dokki branches.
 
 
 </li>
 </ul>
 
 Personal Skills
 
 
 
 <ul>
 <li>
 High sense of responsibility and ownership.
 </li>
 <li>
 Strong communication and coordination skills.
 </li>
 <li>
 Ability to work under pressure and meet deadlines.
 </li>
 <li>
 Professional, organized, and proactive.
 </li>
 </ul>
</div>

Personnel Specialist

Aujan Coca-Cola Beverages Company (ACCBC)

<div>
 
 
 Job Title:
 
 HORECA Sales Manager
 
 
 
 Reports To:
 
 BUD - NEA
 
 
 
 Business Unit:
 
 Commercial
 
 
 
 Function:
 
 Sales
 
 
 
 Grade: TBC
 
 
 
 
 Location:
 
 EGYPT
 
 
 
 
 
 
 Operating Context
 
 
 
 The HORECA Sales Manager &ndash; EGYPT operates within a multi-market Business Unit structure covering EGYPT, led by the BU Director - NEA. The BU Director is accountable for regional growth, distributor excellence, route-to-market effectiveness, and commercial governance across highly diverse market environments.
 
 
 Within the BU portfolio, the EGYPT is a mature, service-intensive market characterized by:
 
 <ul>
 <li>
 High service expectations and sophisticated channel management
 </li>
 <li>
 Strong regulatory and compliance requirements
 </li>
 <li>
 Intense competition for menu presence, visibility, and brand advocacy
 </li>
 </ul>
 
 For HORECA specifically, this requires disciplined execution, reliable service levels, and strong customer partnerships.
 
 
 
 
 
 
 Purpose of the Job
 
 
 
 The HORECA Sales Manager is responsible for driving sales growth and strengthening client partnerships within the HORECA (Hotels, Restaurants, Caf&eacute;s) channel in the EGYPT. The role focuses on acquiring new clients, growing existing accounts, delivering tailored commercial solutions, and ensuring high levels of customer satisfaction while achieving revenue and profitability targets.
 
 
 
 
 
 
 Key Roles and Responsibilities
 
 
 
 
 Business Development
 
 
 <ul>
 <li>
 Identify, target, and secure new HORECA clients across the EGYPT.
 </li>
 <li>
 Develop and execute growth strategies to expand market share in the HORECA channel.
 </li>
 <li>
 Build and maintain a strong pipeline of prospective customers.
 </li>
 </ul>
 
 
 Account Management
 
 
 <ul>
 <li>
 Manage and grow a portfolio of key HORECA accounts in the EGYPT.
 </li>
 <li>
 Build long-term partnerships through regular engagement and solution-based selling.
 </li>
 <li>
 Ensure high customer satisfaction by resolving issues promptly and professionally.
 </li>
 </ul>
 
 
 Commercial &amp; Negotiation
 
 
 <ul>
 <li>
 Negotiate pricing, terms, and contracts in line with company policies.
 </li>
 <li>
 Ensure all deals are profitable, compliant, and aligned with commercial guidelines.
 </li>
 <li>
 Monitor customer performance and adjust commercial terms where needed.
 </li>
 </ul>
 
 
 Sales Performance &amp; Reporting
 
 
 <ul>
 <li>
 Track sales performance versus targets.
 </li>
 <li>
 Analyze sales trends, customer performance, and market dynamics.
 </li>
 <li>
 Prepare regular performance reports with insights and recommendations.
 </li>
 </ul>
 
 
 Market &amp; Competitor Intelligence
 
 
 <ul>
 <li>
 Conduct continuous market research on HORECA trends and competitor activity in the EGYPT.
 </li>
 <li>
 Share market insights with management and cross-functional teams.
 </li>
 </ul>
 
 
 Cross-Functional Collaboration
 
 
 <ul>
 <li>
 Work closely with Marketing and Product teams to develop channel-specific promotions and activations.
 </li>
 <li>
 Support product launches and campaign rollouts in the HORECA channel.
 </li>
 </ul>
 
 
 Team Support &amp; Development
 
 
 <ul>
 <li>
 Share best practices and coach junior sales staff.
 </li>
 <li>
 Support onboarding and capability building within the sales team.
 </li>
 <li>
 Promote a high-performance, results-driven sales culture.
 </li>
 </ul>
 
 
 
 
 
 Key Performance Indicators (KPIs)
 
 
 <ul>
 <li>
 HORECA revenue growth vs. target (EGYPT)
 </li>
 <li>
 New client acquisition
 </li>
 <li>
 Account growth and retention rate
 </li>
 <li>
 Gross margin achievement
 </li>
 <li>
 Customer satisfaction scores
 </li>
 <li>
 Accuracy and timeliness of sales reporting
 </li>
 <li>
 Execution of promotional plans
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 Minimum 8 to 9 years of sales experience in the HORECA sector, preferably B2B.
 </li>
 <li>
 Proven track record in business development and account management.
 </li>
 <li>
 EGYPT market experience preferred.
 </li>
 </ul>
 
 
 Knowledge
 
 
 <ul>
 <li>
 Strong understanding of EGYPT HORECA channel dynamics.
 </li>
 <li>
 Knowledge of pricing, negotiation, and contract management.
 </li>
 <li>
 CRM systems and sales reporting tools.
 </li>
 </ul>
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Marketing, or related field preferred.
 </li>
 </ul>
 
 
 
 
 
 Accountability Indicators
 
 
 <ul>
 <li>
 Achievement of EGYPT sales and margin targets.
 </li>
 <li>
 Growth of EGYPT HORECA customer base.
 </li>
 <li>
 Quality and stability of customer relationships.
 </li>
 <li>
 Compliance with commercial policies.
 </li>
 <li>
 Contribution to team capability building.
 </li>
 </ul>
 
 
 
 
 
 Other Skills and Attributes
 
 
 <ul>
 <li>
 Strong negotiation and communication skills.
 </li>
 <li>
 Results-driven and commercially minded.
 </li>
 <li>
 High customer orientation.
 </li>
 <li>
 Analytical and data-driven decision maker.
 </li>
 <li>
 Collaborative and team-oriented.
 </li>
 <li>
 High energy, self-motivated, and resilient.
 </li>
 </ul>
 
 
 
 
 
 Direct Reports (if Any)
 
 
 
 None
 
</div>

HORECA Sales Manager

Explore 557+ Branches customer service teller egypt 2026 in Cairo Egypt this March. Find roles across top companies and apply now to boost your career.