bahraini national - sales executive/ customer service associate | retail | m&s | bahrain

customer service & e-commerce coordinator

business analyst

Hire Fellows

<div>We are looking for a proactive and analytical Business Analyst to support the performance and growth of a leading destination in Bahrain.
In this role, you will be responsible for analyzing customer behavior, operational performance, and business trends to identify opportunities for improvement. You will turn data into actionable insights, recommend initiatives to enhance customer experience and revenue, and support the execution of key business projects.
Main Responsibilities<ul><li>
Analyze visitor, membership, and revenue data to identify trends and opportunities.</li><li>
Monitor customer behavior, including patterns, and spending habits.</li><li>
Prepare reports and dashboards to track business performance and key metrics.</li><li>
Develop recommendations to improve customer experience, increase engagement, and drive revenue growth.</li><li>
Support the implementation and tracking of business improvement initiatives.</li><li>
Coordinate with operations, finance, marketing, and leadership teams to gather data and execute projects.</li><li>
Evaluate the effectiveness of promotions, events, and new initiatives.</li><li>
Conduct market research and benchmark industry trends and best practices.</li><li>
Provide ad-hoc analysis and operational support to management.</li></ul> 

Requirements 
<ul><li>
2&ndash;5 years of experience in business analysis, operations, financial analysis, consulting, or a related role.</li></ul><ul><li>
Strong analytical and problem-solving skills.</li><li>
Advanced proficiency in Microsoft Excel or Google Sheets.</li><li>
Ability to interpret data and translate insights into practical recommendations.</li><li>
Strong organizational and project coordination skills.</li><li>
Excellent communication and stakeholder management abilities.</li><li>
Self-motivated, detail-oriented, and comfortable working in a fast-paced environment.</li><li>
Experience in hospitality, leisure, retail, or customer-facing industries is a plus.</li><li>
Based in Bahrain.</li></ul></div>

Business Analyst

Al-Futtaim

<div>
 
 Job Requisition ID:
 
 178994
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview of the role:
 
 
 
 Reporting to the Regional Visual Merchandiser, your role will be to implement and maintain the M&amp;S brand image within the store, ensuring visual consistency. You will provide the customer with the most inspirational shopping experience possible. You will also be responsible for maintaining effective communication with store colleagues and the RVM / Manager VM.
 
 
 
 What you will do:-
 
 
 
 Description of Accountability:
 
 
 <ul>
 <li>
 Accurately implement all company Visual Merchandising policies. Implement easy to shop store grids. Implement well styled mannequins in line with the styling policy. Use appropriate styling techniques and the correct visual elements in the relevant areas to aid customer segmentation.
 </li>
 <li>
 Implement seasonal launches and events on time and &ldquo;on brand&rdquo;. Be aware of both store and company best sellers. Have an awareness of competitor activities and trends within Visual Merchandising. Work effectively and communicate regularly with store colleagues and VM Manager to ensure brand consistency.
 </li>
 <li>
 Implement window display guidelines on time and &ldquo;on brand&rdquo;. Ensure corporate initiatives are implemented effectively. VM checklist to be maintained and adhered to. Execution of marketing initiatives in the stores. Liaise with the Store Managers everyday for updates on VM processes / requirements / people.
 
 
 </li>
 </ul>
 
 Required Skills to be successful:-
 
 
 
 <ul>
 <li>
 Leadership
 </li>
 <li>
 Strong Business
 </li>
 <li>
 Acumen and the ability to communicate with business partners at all levels
 </li>
 <li>
 Proven ability to achieve goals.
 </li>
 <li>
 Good Personality
 </li>
 <li>
 Good communication skills (verbal and written)
 </li>
 <li>
 Excellent relationship skills
 </li>
 <li>
 Good Excel skills
 </li>
 <li>
 Accountability
 
 
 </li>
 </ul>
 
 What equips you for the role:
 
 
 
 <ul>
 <li>
 Bachelor Degree
 </li>
 <li>
 Minimum 4+ years&rsquo; experience in visual merchandising
 </li>
 <li>
 Marketing or other related area of study from an accredited institution.
 </li>
 <li>
 visual merchandising, retailing or any other related field of study with
 </li>
 <li>
 4 &ndash; 5 years&rsquo; core experience in visual merchandising.
 
 
 </li>
 </ul>
 
 About Al-Futtaim Retail
 
 
 
 Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa &amp; Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&amp;B) across Asia. We are also one of the largest Global partners of Marks and Spencer&rsquo;s in both regions with over 75 stores offering both fashion &amp; food options.
 
 
 Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&amp;Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference&hellip;
</div>

Visual Merchandiser | Retail | M&S | Bahrain

<div>
 
 Job Requisition ID:
 
 178996
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview Of The Role:
 
 
 
 <ul>
 <li>
 The Customer Service Associate plays a key role in delivering exceptional service to customers, maintaining store standards, managing inventory, and assisting with sales. This role involves handling customer inquiries and complaints, ensuring the store is well-stocked and visually appealing, and operating the cash register in accordance with company policies.
 </li>
 <li>
 You will be an integral part of the retail team, aiming to enhance customer satisfaction and increase sales revenues. Success in this position involves maintaining a positive shopping environment, understanding customer needs, and efficiently managing sales processes.
 
 
 </li>
 </ul>
 
 What You Will Do:
 
 
 
 Customer Service &amp; Complaint Handling
 
 
 <ul>
 <li>
 Engage with customers to provide a high level of service and assist with their needs.
 </li>
 <li>
 Address basic customer complaints and escalate issues as needed.
 
 
 </li>
 </ul>
 Visual Merchandising &amp; Store Maintenance
 
 
 <ul>
 <li>
 Ensure that the store is well-organized and adheres to company visual merchandising standards.
 </li>
 <li>
 Regularly clean and maintain the sales floor to create an inviting shopping environment.
 
 
 </li>
 </ul>
 Stock Management &amp; Inventory
 
 
 <ul>
 <li>
 Actively participate in receiving new shipments and restocking the store.
 </li>
 <li>
 Help manage inventory and ensure the store is fully stocked.
 
 
 </li>
 </ul>
 Sales Support (Upselling &amp; Cross-selling)
 
 
 <ul>
 <li>
 Recommend products to customers based on their needs, focusing on upselling and cross-selling.
 </li>
 <li>
 Stay updated on product information to make informed recommendations.
 
 
 </li>
 </ul>
 Cash Register Operation
 
 
 <ul>
 <li>
 Operate the cash register, process transactions, and follow company policies for handling payments.
 </li>
 <li>
 Ensure accurate cash handling and maintain a clean and organized checkout area.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful:
 
 
 
 <ul>
 <li>
 Strong verbal communication skills.
 </li>
 <li>
 Exceptional customer service skills.
 </li>
 <li>
 Attention to detail for maintaining store standards.
 </li>
 <li>
 Ability to engage in upselling and cross-selling.
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role:
 
 
 
 <ul>
 <li>
 Previous experience in customer-facing roles, with a focus on providing excellent service.
 </li>
 <li>
 Strong verbal communication and interpersonal skills to interact with customers effectively.
 </li>
 <li>
 Ability to maintain high store standards, both in terms of product organization and cleanliness.
 </li>
 <li>
 Experience in operating cash registers and following cash handling procedures.
 
 
 </li>
 </ul>
 
 About Al-Futtaim Retail
 
 
 
 Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa &amp; Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&amp;B) across Asia. We are also one of the largest Global partners of Marks and Spencer&rsquo;s in both regions with over 75 stores offering both fashion &amp; food options.
 
 
 Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&amp;Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference&hellip;
</div>

Bahraini National - Sales Executive/ Customer Service Associate | Retail | M&S | Bahrain

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