expert - business analyst (al/ml) (consulting & advisory) Jobs in Muscat

expert - business analyst (al/ml) (consulting & advisory)

investment analyst

senior business analyst

business analyst

Kingdom World Trading SPC

Main Role (Overall Accountability)<ul><li>Manage all the business analysis end-to-end for all change requests.</li><li>Analyze, define, detail and ensure that documentation of business requirements has enough details to</li></ul>be developed as software.<ul><li>Serve as a liaison between business and IT teams by facilitating communication and determining</li></ul>software objectives that align with stated and unstated business needs.Principal Accountabilities<ul><li>Complete understanding of business requirements and bank&rsquo;s processes / systems.</li><li>Prioritize initiatives based on business needs and requirements.</li><li>Ability to translate the business requirements into coherent, usable technology requirements and</li></ul>effectively document the same.<ul><li>Elicit business requirements using requirements workshop, document analysis, surveys, business</li></ul>process descriptions, use cases, scenarios and workflow analysis.<ul><li>Evaluate business processes, anticipate requirements, uncover areas for improvement, and develop</li></ul>and implement solutions.<ul><li>Critically evaluate information gathered from multiple sources, reconcile conflicts and decompose</li></ul>High-level information into detailed business requirement document.<ul><li>Analysis of the feasibility and impact of various change requests received from departments in the</li></ul>modules / changes managed.<ul><li>Acts as a liaison between business users and technical analysts / developers in the analysis, design,</li></ul>configuration, testing and support of systems to ensure optimal operational performance. Coordinatewith the Scrum Master to align user story grooming tasks into sprint plans.<ul><li>Be the liaison between the Business units, operations team, technology teams and support teams.</li><li>Coordinate and ensure implementation of detailed requirements from the business stakeholders on: -</li></ul>o Details of changeo Impact analysiso expected process improvements<ul><li>Ensure effective change management and coordinate with the business and IT teams on various</li></ul>sprint planning activities.<ul><li>Conduct meetings and presentations to share ideas and findings.</li><li>Identify the customization requirements wherever applicable and develop detailed user stories</li></ul>following best practices, ensuring to capture specifications and functional design.<ul><li>Responsibility to complete all BA related documentation and ensure solutions meet business needs</li></ul>and requirements.OfficialThis Document is classified as Official<ul><li>Prepare testing strategy document, including test cases/scenarios for any relevant testing such as</li></ul>UAT, sanity, regression, pilot and others.<ul><li>Support the timely and effective implementation of agile initiatives.</li><li>Use expert judgment to identify and mitigate risks arising out of existing and proposed digital initiatives</li></ul>to ensure that development and enhancement of changes comply with Information Security, InternalControls, Compliance and Legal.<ul><li>Identify and document any gaps found during various agile delivery phases and coordinate with the</li></ul>stakeholders to develop the most appropriate approaches to address them.<ul><li>Coordinate the testing activities (UAT) with the business users ensuring status updates are sent in</li></ul>accordance to the approved strategy and timely execution of the cases/scenarios.<ul><li>Support the preparation and development of training materials. coordinate with the training</li></ul>department to ensure effective end user training for all projects / changes done.<ul><li>Assist operations, branch, parameters &amp; other business team for the functional queries in the product.</li><li>Gather critical information from various stakeholders and publish useful MIS to business head.</li><li>Final sign off, documentation process and migration to the production environment.</li></ul>Other tasks and Duties<ul><li>To adhere to the bank policies and procedures.</li><li>To be responsible for personal learning and development.</li><li>To administrate and organize own work to ensure that it is accurate and meets quality targets,</li></ul>reasonable deadlines and reporting requirements.<ul><li>To undertake any other tasks, duties assigned by the direct superior.</li></ul>Skills and Competencies<ul><li>Excellent networking capabilities to ensure that relationships are utilized positively to get the work</li></ul>done without delays<ul><li>Excellent analytical skills and knowledge of IT implementation</li><li>Excellent oral and written communication skills</li><li>Excellent interpersonal, problem-solving and project management skills</li><li>Must be tactful, mature, and flexible with empathetic approach</li><li>Strong communication and presentation skills</li><li>Excellent negotiation skill</li><li>Experience with agile planning and development tools (Atlassian-Jira, Confluence, Zephyr)</li><li>Demonstrated ability to communicate complex technical information in a condensed manner to</li></ul>various stakeholders verbally and in writing<ul><li>To have a good understanding of bank&rsquo;s implemented retail IBPS processes and a strong ability to</li></ul>understand the business needs and translate them into user journeys/stories<ul><li>Able to upskill bank&rsquo;s in-house business analysts</li></ul>Qualifications<ul><li>Deep knowledge of agile practices, frameworks, and techniques</li><li>Bachelor&rsquo;s degree (or equivalent years of experience)</li><li>5-7 years of experience with business analysis in banking</li><li>Overall knowledge of banking business</li><li>Background in Newgen&rsquo;s BPM product for branch process automation</li><li>Agile or scrum certification preferred (e.g. CSM, CSP, CSPO, PSPO)</li><li>Overall IELTS score of 7.0 and above (with minimum score of 6.5 for each individual band), or its</li></ul>equivalent in TOEFL; overall score of 94 and above (with minimum score of 20 for each individualsection)Job Type: Full-timePay: RO800.000 - RO1,000.000 per month

Senior Business Analyst

Norconsult Telematics

<div>
 
 Job Posting Location: Muscat, Oman
 
 
 
 
 
 
 Position Objectives:
 
 
 <ul>
 <li>
 Identify and evaluate AI and emerging technology use cases across various business domains (IoT, Blockchain, and RPA)
 </li>
 <li>
 Translate organizational goals into measurable AI opportunities with clear KPIs.
 </li>
 <li>
 Prioritize use cases based on strategic value, feasibility, and ROI potential.
 </li>
 <li>
 Conduct business analysis to uncover pain points and areas for digital optimization.
 </li>
 <li>
 Support pilot design, R&amp;D validation, and adoption planning for selected AI initiatives.
 </li>
 <li>
 Define impact frameworks to guide decision-making and resource allocation.
 </li>
 <li>
 Facilitate alignment between stakeholders, technical teams, and leadership.
 </li>
 <li>
 Ensure that use case recommendations support enterprise innovation and transformation goals.
 </li>
 </ul>
 
 
 
 
 
 Job Description &amp; Responsibilities:
 
 
 <ul>
 <li>
 Conduct detailed business analysis to identify AI, automation, and digital transformation opportunities.
 </li>
 <li>
 Gather, validate, and document business requirements through interviews, workshops, and stakeholder assessments.
 </li>
 <li>
 Translate business challenges into well-defined AI/ML use cases with clear KPIs and success criteria.
 </li>
 <li>
 Evaluate feasibility, impact, and ROI for proposed AI, IoT, RPA, and Blockchain initiatives.
 </li>
 <li>
 Map and document AS-IS / TO-BE processes to highlight optimization and automation opportunities.
 </li>
 <li>
 Support the selection and prioritization of pilot use cases using structured evaluation frameworks.
 </li>
 <li>
 Coordinate with architects, data scientists, and technical teams to refine solution scope and assumptions.
 </li>
 <li>
 Prepare executive-level presentations, dashboards, and strategic reports for decision-making.
 </li>
 <li>
 Track pilot progress and participate in post-implementation assessments to measure value delivery.
 </li>
 <li>
 Ensure alignment between business needs, technology capabilities, and organizational strategy.
 </li>
 <li>
 Facilitate stakeholder communication and manage expectations across departments.
 </li>
 <li>
 Contribute to capacity-building efforts through training materials, documentation, and knowledge transfer.
 </li>
 <li>
 Monitor industry trends to identify emerging technologies relevant to business improvement.
 </li>
 <li>
 Support governance activities related to AI, innovation strategy, and digital transformation.
 </li>
 </ul>
 
 
 
 
 
 Qualification &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s degree in Business Administration, Information Systems, Engineering, or a related field.
 </li>
 <li>
 7+ years of experience as a Business Analyst, Technology Consultant, or in a similar role.
 </li>
 <li>
 Proven experience working on AI, digital transformation, innovation strategy, or emerging technology projects.
 </li>
 <li>
 Strong exposure to both technical and non-technical aspects of AI implementation.
 </li>
 <li>
 Experience in requirements gathering, process mapping (AS-IS/TO-BE), and stakeholder engagement.
 </li>
 <li>
 Demonstrated ability to translate business problems into AI/ML use cases with measurable KPIs.
 </li>
 <li>
 Hands-on experience preparing ROI, feasibility, and impact assessments for digital initiatives.
 </li>
 <li>
 Familiarity with RPA, IoT, Blockchain, and other emerging technologies.
 </li>
 <li>
 Experience collaborating with data teams, architects, and cross-functional stakeholders.
 </li>
 <li>
 Ability to prepare executive-level reports, dashboards, and presentations.
 </li>
 <li>
 Excellent command of English is mandatory, while knowledge of Arabic is considered an advantage.
 </li>
 </ul>
</div>

Expert - Business Analyst (Al/ML) (Consulting & Advisory)

ahlibank

<div>
 
 SUMMARY OF ROLE:
 
 
 The Application Support Analyst is responsible for ensuring the stability, availability, and efficiency of banking applications. This role involves troubleshooting, resolving technical issues, supporting business users, and collaborating with vendors to enhance system functionality. The analyst also ensures compliance with IT policies and security standards while continuously improving application performance.
 
 
 
 KEY RESPONSIBILITIES:
 
 
 
 Responsibilities
 
 
 
 Application Support &amp; Troubleshooting
 
 
 &bull; Provide Level 1 &amp; 2 support for banking applications, ensuring minimal disruption to operations.
 
 &bull; Diagnose, troubleshoot, and resolve application-related issues efficiently.
 
 &bull; Work with internal teams and external vendors for issue resolution and enhancements.
 
 
 
 System Monitoring &amp; Performance Optimization
 
 
 &bull; Monitor application performance, identify bottlenecks, and recommend improvements.
 
 &bull; Ensure proactive detection of potential system failures and initiate corrective actions.
 
 &bull; Perform regular maintenance activities, including patching and updates.
 
 
 
 User Support &amp; Training
 
 
 &bull; Assist business users with application-related queries and functional issues.
 
 &bull; Conduct training sessions for employees on the effective use of banking applications. If needed, involve the vendor for required training needs.
 
 
 
 Incident &amp; Problem Management
 
 
 &bull; Log, track, and document recurring issues to support root cause analysis.
 
 &bull; Ensure timely communication and resolution of incidents to minimize business impact.
 
 
 
 Application Enhancements &amp; Change Management
 
 
 &bull; Collaborate with business units to identify and implement application improvements.
 
 &bull; Participate in system upgrades, testing, and deployment of new functionalities.
 
 &bull; Ensure all changes are properly documented and comply with IT governance policies.
 
 
 
 Vendor Coordination &amp; Support Agreements
 
 
 &bull; Liaise with third-party vendors for system support, enhancements, and fixes.
 
 &bull; Escalate unresolved issues to vendors and track resolution progress.
 
 
 
 Security &amp; Compliance
 
 
 &bull; Ensure applications comply with internal security policies and external regulations.
 
 &bull; Assist in audits by providing documentation and technical support.
 
 &bull; Implement security updates and controls to protect sensitive banking data.
 
 
 
 Documentation &amp; Reporting
 
 
 &bull; Maintain records of issues, resolutions, system configurations, and enhancements.
 
 
 
 
 Requirements
 
 
 &bull; Omani nationals only
 
 &bull; Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.
 
 &bull; 5 years of experience in application support.
 
 
 
 
</div>

Application Support Analyst

Delivery Hero

<div>Company Description 
talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. 
Job Description 
Whats on your plate?<ul><li>
Lead cross-functional projects in close collaboration with various functions and country teams</li><li>
Develop and mentor the Performance team, fostering their skills and promoting greater autonomy</li><li>
Design, development, and maintenance of ongoing performance metrics, reports and dashboards to drive key business decisions</li><li>
Perform deep dive analyses of business problems and formulate conclusions and recommendations to be presented to senior leadership</li><li>
Identify, develop &amp; optimize growth channels to drive revenues growth</li><li>
Analyse marketing/ Sales data and users&rsquo; feedback (campaign results, conversion rates, traffic, etc.) to decision making future marketing strategies</li><li>
Experim. This ent new ideas and investigate results for better potentiality of Growth and achieve targets through different channels</li><li>
Provide inputs &amp; expertise to drive efficiency of different business activities</li><li>
Work closely across teams to share ideas, feedback &amp; present result</li><li>
Leverage existing tools to improve back-end data sources for increased accuracy and simplicity</li><li>
Establish reporting standards and engage data engineering to deliver automated solutions, where possible (this is based on resources and MIS we have)</li><li>
Simplify and automate reporting and other data-driven activities; build solutions to have maximum scale and self-service ability by stakeholders</li></ul>
What did we order?<ul><li>
Strong cross group collaborator: ability to communicate effectively with senior leadership</li><li>
Ability to lead and develop a high-performing team</li><li>
Ability to present the project finding to leaders and stakeholders from across the organization</li><li>
Thorough understanding of data analysis tools and techniques</li><li>
Strong analytical background with hands on experience</li><li>
Strong service orientation</li><li>
Excellent written and verbal communication skills</li><li>
Strong analytical mindset</li><li>
Proficiency and demonstrated experience in: SQL, Python, Excel, Tableau</li><li>
strong problem solving, decision making skills and data driven approach</li></ul> 
Additional Information 
This role will help drive strategic projects and generate insights for the business. The individual will be responsible for managing the performance team, managing analytical and reporting projects to better assist management in maximizing resources in various departments or lines of business, designing, developing, and maintaining ongoing performance metrics, reports and dashboards to drive key business decisions. 
Analysing marketing &amp; sales data and creating reports, ad hoc requests, presentations, analyses, dashboards, etc. in order to provide insights to determine operational impact, trends, and opportunities.</div>

Sr. Manager Special Projects & Performance

Green Umbrella Recruitment

<div><h3 class="jobSectionHeader">Job Information</h3>
<ul><div>Date Opened
<div>11/24/2025
</div></div><div>Job Type
<div>Full time
</div></div><div>Industry
<div>Government/Military
</div></div><div>Work Experience
<div>Freshers are welcome
</div></div><div>City
<div>Muscat
</div></div><div>State/Province
<div>Masqat
</div></div><div>Country
<div>Sultanate of Oman
</div></div><div>Zip/Postal Code
<div>0000</div></div></ul></div>
 <div><div>Responsibilities: 
<ul><li>
Participating in setting departmental goals and work plans in accordance with the department's strategic and operational plan, and monitoring their implementation. 
</li><li>
Participating in planning departmental work, distributing tasks and responsibilities among employees, and ensuring work continuity. 
</li><li>
Ensuring a reduction in the percentage of incoming complaints. Receiving, analyzing, and studying incoming complaints and suggestions, finding radical solutions to complaints, and ensuring they do not recur, in coordination with the direct supervisor. 
</li><li>
Analyzing business and preparing improvement and development plans. 
</li><li>
Participating in preparing training and development plans and needs for department employees and submitting them to the direct supervisor. 
</li><li>
Preparing periodic reports and indicators related to departmental activities and submitting them to the direct supervisor. 
</li><li>
Preparing the department's risk register and ensuring the implementation of procedures to reduce risk. Preparing the department's work policies and procedures manuals. 
</li><li>
Raising customer satisfaction indicators and ensuring high levels of customer satisfaction through quick solutions and meeting customer needs. 
</li><li>
Analyzing customer behavior using modern methodologies such as economic behavior and customer-centricity to understand customer needs and requirements 
</li><li>
Documenting newly implemented procedures and disseminating the implementation method to other administrative divisions. 
</li><li>
Improving the efficiency of responding to incoming requests and ensuring their implementation. 
</li><li>
Participating in the preparation of the department's operational budget. 
</li><li>
Striving to streamline customer satisfaction indicators, facilitate administrative procedures for transactions, and adopt the latest methods and means to enhance the level of service and improve performance. 
</li><li>
Ensuring the confidentiality and security of information and documenting and archiving matters received from customers. 
</li><li>
Submitting recommendations and proposals aimed at developing work processes and improving the level of performance in the department and submitting them to the direct supervisor.</li></ul></div><div></div><h3 class="jobSectionHeader"> 
Requirements</h3>
Academic Qualification and Practical Experience: 
<ul><li>
Bachelor's degree in Business Administration, Law, 
</li><li>
Sociology, Media, Marketing, Operations Management, Behavioral Economics, or equivalent specializations related to the job. 
</li><li>
A professional certificate related to the job duties is considered an additional advantage.</li></ul><div></div> 
Competencies and skills 
<ul><li>
Excellent communication skills. 
</li><li>
Analytical and problem-solving skills. 
</li><li>
Excellent negotiation and persuasion skills. 
</li><li>
Proficiency in computer use and related applications 
</li><li>
Knowledge of relevant laws, regulations, and systems. 
</li><li>
Full proficiency in Arabic and English. 
</li><li>
Time management and organizational skills. 
</li><li>
Ability to work under pressure.</li></ul></div><div></div>

Customer Relations Specialist

Green Umbrella

<div>
 
 
 Academic Qualification and Practical Experience:
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Law, Sociology, Media, Marketing, Operations Management, Behavioral Economics, or equivalent specializations related to the job
 </li>
 <li>
 A professional certificate related to the job duties is considered an additional advantage
 </li>
 </ul>
 
 
 
 
 
 
 
 
 competencies and skills
 
 
 <ul>
 <li>
 Excellent communication skills
 </li>
 <li>
 Analytical and problem-solving skills
 </li>
 <li>
 Excellent negotiation and persuasion skills
 </li>
 <li>
 Proficiency in computer use and related applications
 </li>
 <li>
 Knowledge of relevant laws, regulations, and systems
 </li>
 <li>
 Full proficiency in Arabic and English
 </li>
 <li>
 Time management and organizational skills
 </li>
 <li>
 Ability to work under pressure
 </li>
 <li>
 Sector Social Protection Affairs
 </li>
 </ul>
 
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 <ul>
 <li>
 Participating in setting departmental goals and work plans in accordance with the department's strategic and operational plan, and monitoring their implementation
 </li>
 <li>
 Participating in planning departmental work, distributing tasks and responsibilities among employees, and ensuring work continuity
 </li>
 <li>
 Ensuring a reduction in the percentage of incoming complaints. Receiving, analyzing, and studying incoming complaints and suggestions, finding radical solutions to complaints, and ensuring they do not recur, in coordination with the direct supervision
 </li>
 <li>
 Analyzing business and preparing improvement and development plans
 </li>
 <li>
 Participating in preparing training and development plans and needs for department employees and submitting them to the direct supervisor.
 </li>
 <li>
 Preparing periodic reports and indicators related to departmental activities and submitting them to the direct supervisor
 </li>
 <li>
 Preparing the department's risk register and ensuring the implementation of procedures to reduce risk. Preparing the department's work policies and procedures manuals
 </li>
 <li>
 Raising customer satisfaction indicators and ensuring high levels of customer satisfaction through quick solutions and meeting customer needs
 </li>
 <li>
 Analyzing customer behavior using modern methodologies such as economic behavior and customer-centricity to understand customer needs and requirements
 </li>
 <li>
 Documenting newly implemented procedures and disseminating the implementation method to other administrative division
 </li>
 <li>
 Improving the efficiency of responding to incoming requests and ensuring their implementation
 </li>
 <li>
 Participating in the preparation of the department's operational budget
 </li>
 <li>
 Striving to streamline customer satisfaction indicators, facilitate administrative procedures for transactions, and adopt the latest methods and means to enhance the level of service and improve performance
 </li>
 <li>
 Ensuring the confidentiality and security of information and documenting and archiving matters received from customers
 </li>
 <li>
 Submitting recommendations and proposals aimed at developing work processes and improving the level of performance in the department and submitting them to the direct supervisor
 </li>
 </ul>
 
 
</div>

Nets-international Communication

Job SummaryThe SOC L1 Analyst is the first line of defense in cybersecurity operations. They are responsible for monitoring, detecting, and logging potential threats using security tools and alerting systems. The L1 Analyst performs initial triage and escalation of suspicious activity to higher levels.Key Responsibilities<ul><li>Monitor SIEM (Security Information &amp; Event Management) tools for alerts and anomalies.</li><li>Perform initial investigation and triage on security events.</li><li>Escalate confirmed or critical incidents to SOC L2.</li><li>Document incidents in ticketing systems (e.g., ServiceNow, JIRA).</li><li>Maintain logs and daily reports for incident trends.</li><li>Monitor firewalls, IDS/IPS, EDR, and antivirus systems for suspicious behavior.</li><li>Assist in phishing investigations and malware alert review.</li><li>Follow standard incident response playbooks.</li><li>Participate in shift-based 24/7 monitoring.</li></ul>Skills &amp; Knowledge<ul><li>Understanding of networking fundamentals (TCP/IP, DNS, ports, protocols).</li><li>Basic knowledge of Windows/Linux systems and security logs.</li><li>Familiarity with SIEM tools (e.g., Splunk, QRadar, Azure Sentinel).</li><li>Strong analytical and documentation skills.</li><li>Ability to work under pressure and escalate issues promptly.</li></ul>Education &amp; Certifications<ul><li>Diploma/Bachelor&rsquo;s in Cybersecurity, IT, or Computer Science.</li><li>Preferred: CompTIA Security+, EC-Council CSA, Microsoft SC-900 / SC-200, Cisco CyberOps Associate.</li><li>3 years of experience in cybersecurity or IT monitoring.</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Muscat: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>what is your monthly current salary?</li><li>what is your monthly expected salary?</li><li>what is your notice period?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Security Operation Centre L1: 3 years (Required)</li></ul>

Security Operation Centre L1

Explore 273+ Business analyst in Muscat this December. Find roles across top companies and apply now to boost your career.

273 business analyst jobs IN Muscat

Senior Business Analyst

Expert - Business Analyst (Al/ML) (Consulting & Advisory)

Application Support Analyst

Sr. Manager Special Projects & Performance

Customer Relations Specialist

Customer Relations Specialist

Security Operation Centre L1