business analyst

data analyst Jobs in Abu Dhabi United Arab Emirates

data analyst

business analyst (newgen) Jobs in Abu Dhabi United Arab Emirates

business analyst (newgen)

business analyst – customer 360 (aviation & data) Jobs in Abu Dhabi United Arab Emirates

business process analyst Jobs in Abu Dhabi United Arab Emirates

business process analyst

business analyst newgen

Raqmiyat

<div><div><h3 class="jobSectionHeader">Job Information</h3>
<ul><div>Date Opened
<div>02/13/2026
</div></div><div>Job Type
<div>Full time
</div></div><div>Job Opening Status
<div>In-progress
</div></div><div>Work Experience
<div>5+ years
</div></div><div>Industry
<div>Banking
</div></div><div>City
<div>Abu Dhabi
</div></div><div>State/Province
<div>Abu Dhabi
</div></div><div>Country
<div>United Arab Emirates
</div></div><div>Zip/Postal Code
<div>51133
</div></div></ul></div><div><h3 class="jobSectionHeader">About Us</h3>
<div><div>Raqmiyat is a UAE-based IT and digital transformation company specializing in consulting, staffing, and enterprise technology solutions. We empower banking, government, and enterprise clients across the Middle East to achieve their digital objectives.</div> 
</div><h3 class="jobSectionHeader">Job Description</h3>
<div>We are seeking a skilled Business Analyst with hands-on experience in Newgen platforms to support operational transformation initiatives within the banking sector. The role focuses on workflow automation, process optimization, document management, and low-code application development. The ideal candidate will bring strong domain knowledge in Banking and Financial Services, along with proven experience in requirements gathering, business process analysis, and solution delivery using Newgen BPM platforms such as iBPS, OmniDocs, BAM, O2MS, or similar modules. 
This role requires close collaboration with business stakeholders, product owners, solution architects, and development teams to deliver automation and operational efficiency across key banking areas, including Trade Finance, Credit Approval and Lending, Loan Origination, Customer Onboarding, and Account Opening and Maintenance. 
Key Responsibilities 
<ul><li>
Work closely with business stakeholders, SMEs, and technical teams to gather, analyze, and document functional and non-functional requirements for Newgen-based solutions. 
</li><li>
Analyze existing business processes and workflows to identify gaps and inefficiencies, and recommend optimized process designs to improve operational efficiency and productivity. 
</li><li>
Facilitate workshops, brainstorming, and requirement-gathering sessions to map key banking processes including Trade Finance, Lending, Corporate Banking, Customer Onboarding, and Account Maintenance. 
</li><li>
Translate business needs into clear functional specifications, user stories, process flows, and use cases; develop and maintain documentation such as BRD, FRS, gap analysis, and impact assessments. 
</li><li>
Define and document integration requirements between Newgen platforms and internal/external systems, including core banking systems, middleware, customer-facing channels, and third-party or regulatory systems. 
</li><li>
Assess and support management of operational and financial risks, ensuring solutions comply with bank policies, standard operating procedures, and regulatory requirements. 
</li><li>
Collaborate with Newgen implementation teams to design and configure workflows, forms, business rules, and system integrations. 
</li><li>
Support User Acceptance Testing (UAT), ensuring solutions meet business expectations and regulatory standards. 
</li><li>
Support deployment, go-live, and post-implementation phases to ensure smooth transition and user adoption. 
</li><li>
Act as a subject matter expert in BPM, workflow automation, and banking operations. 
</li><li>
Serve as the primary liaison between business users and technical teams to ensure clear communication and timely delivery.</li></ul><div></div><h3 class="jobSectionHeader"> 
Requirements</h3> 
Required Skills &amp; Qualifications 
<ul><li>
Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, Information Systems, or a related discipline. 
</li><li>
8+ years of experience as a Business Analyst, including 5+ years of hands-on experience delivering Newgen platform implementations (iBPS, OmniDocs, BAM, O2MS, or similar). 
</li><li>
Strong domain expertise in Banking and Financial Services, with experience across Lending, Trade Finance, Payments, and Customer Onboarding. 
</li><li>
Demonstrated experience in requirements elicitation, process re-engineering, workflow design, and functional documentation. 
</li><li>
Hands-on exposure to BPM platforms, system integrations, and digital process automation initiatives. 
</li><li>
Working knowledge of project management methodologies and tools such as JIRA or equivalent. 
</li><li>
Excellent communication, analytical, and stakeholder management skills. 
</li><li>
Fluent in English.</li></ul> 
Preferred Skills 
<ul><li>
Experience in digital transformation and automation initiatives in Banking and Financial Services (BFSI). 
</li><li>
Certifications such as CBAP or Agile certifications are a plus.</li></ul></div></div></div>

Business Analyst (Newgen)

Kaptius

Job Title: ServiceNow Business Process AnalystLocation: Abu Dhabi (Onsite) Employment Type: Permanent Compensation Guide: AED Competitive (tax free)About KaptiusKaptius is a fast-growing ServiceNow Partner delivering enterprise-scale digital transformation programmes across the Middle East. We work closely with public sector and enterprise customers to design, implement, and optimise ServiceNow solutions that drive real business outcomes.As our UAE practice continues to grow, we are looking for an experienced ServiceNow Business Process Analyst to support complex, customer-facing programmes in Abu Dhabi.Role SummaryThe ServiceNow Business Process Analyst plays a critical role in bridging business requirements and ServiceNow platform delivery. You will work closely with customer stakeholders, architects, and delivery teams to understand current-state processes, define future-state operating models, and translate requirements into clear functional designs aligned to ServiceNow best practice.This role is well suited to a functional consultant or business analyst with strong ServiceNow experience who enjoys stakeholder engagement, workshop facilitation, and shaping solutions that drive adoption and long-term value.Key Responsibilities<ul><li>Lead requirements gathering and process discovery workshops with business and IT stakeholders.</li><li>Analyse as-is and to-be processes across ServiceNow modules such as ITSM, ITOM, HRSD, CSM, or GRC.</li><li>Translate business needs into functional requirements, user stories, and acceptance criteria.</li><li>Work closely with architects and developers to ensure requirements are feasible, aligned to platform best practice, and delivered correctly.</li><li>Support solution design reviews, validating that configurations meet business outcomes.</li><li>Lead or support UAT planning, execution, and defect management.</li><li>Assist with change management and adoption activities, including documentation and knowledge transfer.</li><li>Contribute to process governance, standards, and continuous improvement initiatives.</li><li>Support pre-sales and discovery activities where functional input is required.</li></ul>Experience Required<ul><li>Proven experience as a Business Process Analyst or Functional Consultant on ServiceNow programmes.</li><li>Hands-on functional experience across one or more ServiceNow modules (ITSM, ITOM, HRSD, CSM, GRC, ITBM).</li><li>Strong background in process analysis, requirements definition, and stakeholder engagement.</li><li>Experience working in consulting or enterprise environments, ideally on large-scale transformation initiatives.</li><li>Familiarity with Agile delivery and ITIL-aligned service management practices.</li><li>Experience supporting UAT and post-go-live adoption activities.</li></ul>Skills &amp; Capabilities<ul><li>Strong understanding of ServiceNow functional capabilities and how they support business processes.</li><li>Excellent workshop facilitation and communication skills.</li><li>Ability to translate complex business requirements into clear, structured documentation.</li><li>Comfortable working with senior stakeholders and cross-functional delivery teams.</li><li>Analytical, detail-oriented, and outcome-focused mindset.</li></ul>Certifications (Preferred)<ul><li>ServiceNow Certified System Administrator (CSA)</li><li>ServiceNow Certified Implementation Specialist (any module)</li><li>ITIL or Agile certifications (advantageous but not mandatory)</li></ul>Why Join Kaptius<ul><li>Join a growing ServiceNow Partner with a strong Middle East presence.</li><li>Work on high-impact enterprise and public sector programmes.</li><li>Competitive, tax-free compensation aligned to experience.</li><li>Opportunity to grow into Lead Functional, Product Owner, or Transformation roles.</li></ul>Job Types: Full-time, PermanentApplication Question(s):<ul><li>Which modules are you strongest in (ITSM, ITOM, HRSD, CSM, GRC, ITBM), and why?</li><li>How many years of hands-on ServiceNow experience do you have?</li><li>Have you worked in a consulting or partner environment before? (Yes/No)</li></ul>Experience:<ul><li>Business Analyst: 4 years (Required)</li><li>ServiceNow : 4 years (Required)</li></ul>

ServiceNow Business Process Analyst

Cognizant

<div>
 
 The Company
 
 
 
 Cognizant (NASDAQ:CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant has over 340,000 employees as of January 2025. Cognizant is a member of the NASDAQ-100, the S&amp;P 500, the Forbes Global 1000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world.
 
 
 
 Cognizant Consulting
 
 
 
 At Cognizant, our consultants orchestrate the capabilities to truly change the game across strategy, design, technology and industry/functional knowledge to deliver insight at speed and solutions at scale. Our consulting services elevate the unique abilities and business aspirations of customers and employees and build relationships based on trust and value.
 
 
 
 Role Purpose
 
 
 
 Etihad is seeking an experienced Customer 360 Business Analyst to support the design and delivery of a unified customer view across the airline&rsquo;s digital, commercial, and operational platforms. This is a data centric BA role, requiring strong experience in customer data, integrations, and analytics, combined with a solid understanding of the aviation domain. The role will work across multiple workstreams to enable personalized customer experiences, effective communications, and data driven decision making.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Elicit, analyze, document, and manage business and technical requirements across Customer 360 and related workstreams
 </li>
 <li>
 Work closely with business stakeholders (Commercial, Marketing, Digital, Loyalty, Operations) to understand end to end customer journeys across the airline ecosystem
 </li>
 <li>
 Analyze customer data flows, data feeds, schemas, and integration points between CRM, marketing, loyalty, booking, and operational platforms
 </li>
 <li>
 Support data migration and data transformation initiatives, ensuring data quality, consistency, and traceability
 </li>
 <li>
 Collaborate with architects, developers, data engineers, and vendors to validate solution designs against business and data requirements
 </li>
 <li>
 Translate complex data and platform concepts into clear business artefacts, including:
 </li>
 <ul>
 <li>
 Process maps and journey flows
 </li>
 <li>
 User stories and epics
 </li>
 <li>
 Data mappings and integration specifications
 </li>
 <li>
 Acceptance criteria and test scenarios
 </li>
 </ul>
 <li>
 Act as a bridge between business and technology teams to ensure Customer 360 solutions deliver measurable business outcomes
 </li>
 <li>
 Support Agile delivery ceremonies including backlog refinement, sprint planning, and reviews
 
 </li>
 </ul>
 
 Essential Skills &amp; Experience
 
 
 
 <ul>
 <li>
 Proven experience as a Business Analyst within technology led or data driven transformation programmes
 </li>
 <li>
 Strong background in customer data, analytics, or Customer 360 initiatives
 </li>
 <li>
 Aviation industry experience (airline, airport, loyalty, or travel technology) is critical
 </li>
 <li>
 Hands on data analysis capability, with the ability to:
 </li>
 <li>
 Interpret data models, schemas, and data feeds
 </li>
 <li>
 Understand integration patterns and APIs
 </li>
 <li>
 Work effectively with data engineers and analytics teams
 </li>
 <li>
 Prior experience as a Data Analyst or in a data heavy BA role is a strong advantage
 </li>
 <li>
 Experience with customer communications, CRM, marketing automation, or loyalty platforms
 </li>
 <li>
 Exposure to Adobe Journey Optimizer and/or Amadeus platform
 </li>
 <li>
 Strong understanding of Agile delivery methodologies
 </li>
 <li>
 Excellent written and verbal communication skills, with the ability to engage senior stakeholders
 
 
 </li>
 </ul>
 
 Desirable Experience
 
 
 
 <ul>
 <li>
 Customer personalization, segmentation, or real time decisioning use cases
 </li>
 <li>
 Working in large, complex, multi vendor environments
 
 
 </li>
 </ul>
 
 Key Competencies
 
 
 
 <ul>
 <li>
 Strong analytical and problem solving mindset
 </li>
 <li>
 Data driven thinking with attention to detail
 </li>
 <li>
 Ability to work across business and technical teams
 </li>
 <li>
 Comfortable operating in ambiguity and fast paced transformation environments
 </li>
 <li>
 Customer centric mindset aligned to Etihad&rsquo;s premium brand experience
 </li>
 </ul>
</div>

Business Analyst – Customer 360 (Aviation & Data)

Amazon.com

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
We&rsquo;re expanding our team within Amazon Fulfillment! If you&rsquo;re interested in joining a business where you can have fun, achieve amazing results and put smiles on people&rsquo;s faces, this could be the role for you. You will oversee the shift management in one of our first mile fulfillment centers. Our Operations Supervisors drive the pulse of our operations on the ground and play a key role in getting our customers&rsquo; orders out to them in every step of the chain. 
This is a varied, challenging role and every day is different! 
 
Key job responsibilities 
Key job responsibilities 
You will&hellip; 
<ul><li>Create and cultivate a safe working environment by identifying safety opportunities across your work area</li><li>Continuously provide critical shift related information to frontline management and operators</li><li>Engage with support functions and/or other departments to address common issues or needs in key areas of performance e.g. process area readiness, 5S, safety, training</li><li>Help to solve logistics and supply chain challenges through data analysis, innovation and process optimization</li></ul></div><h2 class="jobSectionHeader"> 
BASIC QUALIFICATIONS</h2><ul><li>1+ years of Microsoft Office products and applications experience</li><li>High school or equivalent</li><li>Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays</li><li>Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach</li><li>Work 40 hours/week, and overtime as required</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>Experience in logistics, transportation, supply chain, import/export operations, or data entry/data administration</li><li>Experience as a business analyst, data analyst, or in a statistical analysis role</li></ul> 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

Operations Supervisor, Fulfilment Center Operations

Professional.me

<div>
 
 Position: Data Analyst
 
 
 Location: Abu Dhabi (remote)
 
 
 Employment Type: Full-time
 
 
 Experience Level: Mid-career/associate
 
 
 
 
 
 
 
 ⸻
 
 
 
 
 
 
 
 
 About the Client
 
 
 
 Our client is a research and development-driven company operating at the forefront of the renewable energy sector based in Abu Dhabi. With a strong focus on innovation, sustainability, and technological advancement, the company develops cutting-edge solutions aimed at accelerating the global transition to clean energy. From solar technologies to emerging clean power systems, their work bridges science and scalable application&mdash;empowering industries, governments, and communities to build a greener future.
 
 
 
 
 
 
 About the Role
 
 
 
 This Data Analyst position is a full-time, remote opportunity focused on supporting data-driven decision-making within the renewable energy sector. The role is designed for professionals at the mid-career level who are passionate about leveraging data to drive operational efficiency, sustainability, and business growth. The analyst will play a pivotal role in collecting, processing, and interpreting large datasets related to renewable energy production, consumption, and market trends, directly impacting strategic initiatives and long-term planning.
 
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Collect, clean, and validate large volumes of data from diverse sources, including IoT devices, SCADA systems, energy market feeds, and internal business systems.
 </li>
 <li>
 Analyze energy production, consumption, and efficiency metrics to identify trends, anomalies, and opportunities for optimization within renewable energy operations.
 </li>
 <li>
 Develop and maintain interactive dashboards and visualizations using tools such as Power BI or Tableau to communicate complex findings to both technical and non-technical stakeholders.
 </li>
 <li>
 Collaborate with engineering, operations, and finance teams to define data requirements and deliver actionable insights that support project planning and performance monitoring.
 </li>
 <li>
 Prepare comprehensive reports and presentations summarizing key insights, forecasts, and recommendations for senior management and cross-functional teams.
 </li>
 <li>
 Utilize statistical analysis and predictive modeling techniques to forecast energy output, demand, and market fluctuations.
 </li>
 <li>
 Ensure data integrity, security, and compliance with industry standards and regulatory requirements relevant to the renewable energy sector.
 </li>
 <li>
 Continuously monitor data quality and implement improvements to data collection and processing workflows.
 </li>
 <li>
 Stay current with industry trends, emerging technologies, and best practices in data analytics and renewable energy.
 </li>
 <li>
 Support the development and automation of data pipelines and ETL processes to streamline data availability and reporting.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Required Experience &amp; Skills
 
 
 <ul>
 <li>
 Proven experience in data analysis, preferably within the energy, utilities, or environmental sectors, with a strong understanding of renewable energy concepts.
 </li>
 <li>
 Advanced proficiency in data analysis tools and languages such as SQL, Python (pandas, NumPy), and Excel for data manipulation and statistical analysis.
 </li>
 <li>
 Demonstrated ability to create compelling data visualizations and dashboards using Power BI, Tableau, or similar platforms.
 </li>
 <li>
 Strong knowledge of data cleaning, validation, and transformation techniques to ensure high data quality and reliability.
 </li>
 <li>
 Experience working with large datasets from IoT devices, sensors, or SCADA systems is highly desirable.
 </li>
 <li>
 Familiarity with predictive analytics, forecasting models, and statistical methods relevant to energy production and consumption.
 </li>
 <li>
 Excellent communication skills, with the ability to translate complex data findings into clear, actionable insights for diverse audiences.
 </li>
 <li>
 Strong problem-solving skills, attention to detail, and a proactive approach to identifying and addressing data-related challenges.
 </li>
 <li>
 Ability to work independently in a remote environment while collaborating effectively with distributed teams.
 </li>
 <li>
 Understanding of data privacy, security, and compliance requirements in the energy sector.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or higher in Data Science, Statistics, Mathematics, Computer Science, Engineering, Environmental Science, or a related field.
 </li>
 <li>
 Professional certifications in data analytics, business intelligence, or renewable energy analytics are advantageous.
 </li>
 <li>
 2+ years of relevant experience in data analysis, preferably in the energy or sustainability sectors.
 </li>
 <li>
 Demonstrated track record of delivering actionable insights and supporting business decision-making through data.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Tools &amp; Technologies
 
 
 <ul>
 <li>
 Data Analysis: Python (pandas, NumPy), R, SQL
 </li>
 <li>
 Data Visualization: Power BI, Tableau, Microsoft Excel
 </li>
 <li>
 Data Management: ETL tools, data warehousing solutions (e.g., Snowflake, BigQuery)
 </li>
 <li>
 Data Sources: SCADA systems, IoT platforms, energy market data feeds
 </li>
 <li>
 Collaboration: Microsoft Teams, Slack, remote project management tools
 </li>
 <li>
 Reporting: PowerPoint, Google Slides, or similar presentation tools
 </li>
 <li>
 Version Control: Git or similar tools for code and workflow management
 </li>
 </ul>
 
 
 
 
 This role offers the opportunity to make a meaningful impact in the renewable energy industry by transforming raw data into actionable insights that drive sustainability and operational excellence. The position provides exposure to cutting-edge technologies and industry best practices, with significant potential for professional growth and specialization in the rapidly evolving field of renewable energy analytics.
 
 
 
 
 
 
 By applying to this position, you are granting us permission to process your CV and keep your profile on file for consideration for this and future opportunities.
 
 
</div>

Data Analyst

Ventures Middle East LLC

<div>Business Analyst (Arabic Speaker)
Dubai / Abu Dhabi
Who We Are
Established in 2002, Ventures Middle East (VME) is an international management consulting company providing strategic business advisory services across the GCC and the wider MENA region.
Since inception, our multinational executive leadership team empowers clients with access to an established business network, market insights and the competitive edge necessary for success. We cover all sectors and industries and provide unparalleled customized analysis and superior strategic insights.
Roles &amp; Responsibilities<ul><li>
Conducting required research, market or data analysis, and all data gathering in support of client engagements</li><li>
Preparing for client interviews or workshops</li><li>
Participating in the development of client deliverables and/or presentations by actively contributing to the team's work during the project delivery</li><li>
Providing support for the development of intellectual capital during or following project assignments</li><li>
Support team leader on various assignments and analysis utilizing different tools and technique</li></ul>
What Were Looking For<ul><li>
Bachelors Degree in Engineering, Finance or Business Management</li><li>
Excellent organizational skills, having the ability to prioritize workload whilst being able to cope well under pressure and meeting tight deadlines.</li><li>
Language Skills: Excellent communication skills (verbal and written). Arabic Proficiency in delivering and presenting is a must.</li><li>
Communication Skills: Excellent verbal and written communication skills.</li><li>
Computer Skills: Proficient in using Office Application (Powerpoint/ Excel) and creating presentations.</li></ul>
What We Offer<ul><li>
Competitive compensation</li><li>
Strengths-based, engagement-focused, and performance-oriented culture</li><li>
World-class leaders who support, position, empower and engage</li><li>
High-end different industry exposure</li></ul></div>

Business Analyst

Robusta

<div>About Octopus by RTG
Octopus by RTG is the tech hiring and outsourcing arm of Robusta Technology Group, dedicated to connecting exceptional tech talent with top-tier organizations across the MENA, GCC, Europe, the US, and Canada. We specialize in building strong, long-term partnerships between skilled professionals and innovative companies. Our mission is to empower growth, innovation, and excellence by matching the right talent with the right opportunities.
About the Role
We are seeking an experienced and business-oriented Salesforce Product Owner to lead the strategy, roadmap, and delivery of our Salesforce platform. The ideal candidate will act as the bridge between business stakeholders and technical teams, ensuring that Salesforce solutions align with organizational goals and deliver measurable business value.
The Salesforce Product Owner will be responsible for managing the product backlog, defining requirements, prioritizing features, and ensuring successful implementation within an Agile environment.
Key Responsibilities<ul><li>
Own and manage the Salesforce product roadmap aligned with business objectives.
</li><li>Gather, analyze, and document business requirements from stakeholders.
</li><li>Translate business needs into clear user stories and acceptance criteria.
</li><li>Prioritize and maintain the Salesforce product backlog.
</li><li>Collaborate closely with Salesforce Administrators, Developers, and external partners.
</li><li>Lead sprint planning, backlog grooming, and review sessions.
</li><li>Ensure successful configuration and customization of Salesforce modules.
</li><li>Drive continuous improvement of Salesforce processes and automation.
</li><li>Monitor KPIs and system performance to optimize user experience.
</li><li>Act as the primary point of contact between business teams and IT.
</li><li>Ensure platform governance, data integrity, and compliance standards.</li></ul> 

Requirements 
<ul><li>
3+ years of experience as a Product Owner, Business Analyst, or similar role.
</li><li>Hands-on experience with Salesforce (e.g., Salesforce Sales Cloud, Salesforce Service Cloud).
</li><li>Strong understanding of CRM processes (Sales, Customer Service, Marketing).
</li><li>Experience working in Agile/Scrum environments.
</li><li>Ability to write clear user stories and manage product backlogs.
</li><li>Strong stakeholder management and communication skills.
</li><li>Analytical mindset with problem-solving abilities.</li></ul></div>

On site Salesforce Product Owner - Entry level (6 months) - Octopus by RTG

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