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Chalhoub Group

<div>
 
 INSPIRE | EXHILARATE | DELIGHT
 
 
 
 For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.
 
 
 Every step at Chalhoub Group is taken to build a future where luxury dreams become reality &mdash; bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse &mdash; the Group&rsquo;s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.
 
 
 Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work&reg; certification in several markets.
 
 
 Sustainability is at the core of the Group&rsquo;s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women&rsquo;s Empowerment Principles, and to have pledged to reach Net Zero by 2040.
 
 
 
 What You'll Be Doing
 
 
 
 This is a fantastic opportunity for a
 
 Salesforce Service Cloud &amp; Data Cloud - Business Analyst
 
 expert to join a leading retail group in the Middle East, working as part of the Customer Technology Team. You will play a critical role in driving high-impact initiatives across Salesforce Service Cloud, Marketing Cloud, Data Cloud, and other integrated customer experience platforms.
 
 
 This role is not limited to writing requirements. You will own the end-to-end delivery of a workstream, ensuring initiatives are clearly scoped, well-governed, and delivered predictably across multiple brands and markets. You will act as a bridge between business stakeholders, product owners, architects, engineers, and partners, ensuring clarity, alignment, and execution discipline across Chalhoub&rsquo;s customer platforms.
 
 
 
 Main Responsibilities
 
 
 
 
 Business Analysis &amp; Functional Design
 
 
 
 <ul>
 <li>
 Lead requirements gathering and functional design for initiatives across Salesforce Service Cloud and Salesforce Data Cloud.
 </li>
 <li>
 Translate business needs into clear functional requirements, process flows, user stories, data flow mappings, and phased delivery plans.
 </li>
 <li>
 Partner with data and solution architects to ensure Service Cloud and Data Cloud designs, data models, and integration patterns meet business objectives and scalability standards.
 </li>
 <li>
 Define and validate functional designs for Customer Care enhancements on Service Cloud and Data Cloud use cases including identity resolution, segmentation, calculated insights, and activation scenarios.
 </li>
 <li>
 Maintain clear traceability between business needs, design decisions, and delivered functionality.
 </li>
 <li>
 Partner with technical teams to validate data models, identity keys, API payloads, events, and integrations across Service Cloud, Data Cloud, and connected systems.
 </li>
 <li>
 Create and maintain user stories, acceptance criteria, and functional documentation in JIRA and Confluence.
 </li>
 <li>
 Own backlog structure, grooming, prioritization, and sprint readiness in alignment with PI / quarterly planning cycles.
 </li>
 <li>
 Drive consistent use of BA standards, templates, and frameworks to improve quality, clarity, and predictability of delivery.
 </li>
 <li>
 Contribute to the development of the Tech and Data BA capability, including onboarding materials, playbooks, and knowledge-sharing sessions.
 
 
 </li>
 </ul>
 
 Delivery Ownership &amp; Cross-Functional Collaboration
 
 
 
 <ul>
 <li>
 Own a defined workstream end-to-end for Service Cloud platform roadmap and Data Cloud use case deliver), acting as the primary delivery driver.
 </li>
 <li>
 Collaborate closely with Customer Care, CRM, Marketing, Loyalty, Data, Architecture, and Engineering teams to align scope, priorities, and outcomes.
 </li>
 <li>
 Coordinate with external vendors and partners to manage dependencies, solution design, and delivery milestones.
 </li>
 <li>
 Facilitate design workshops, requirement walkthroughs, sprint reviews, and UAT sessions across brands and markets.
 </li>
 <li>
 Actively manage dependencies, risks, and blockers across systems and teams, escalating early and proposing clear options and trade-offs.
 </li>
 <li>
 Communicate progress, delivery health, and risks clearly to stakeholders, translating technical complexity into business-relevant insights.
 </li>
 <li>
 Ensure delivery plans are realistic, sequenced, and aligned to roadmap commitments and operational constraints.
 
 
 </li>
 </ul>
 
 Data Integrity, Governance &amp; Platform Discipline
 
 
 
 <ul>
 <li>
 Ensure consistent and accurate use of customer, case, and interaction data across Service Cloud, Data Cloud, and connected systems.
 </li>
 <li>
 Partner with Architecture and Data teams to address data quality issues, identity resolution challenges, and integration gaps.
 </li>
 <li>
 Support definition and tracking of key metrics (e.g., service performance, data quality, segment accuracy, adoption, operational readiness).
 </li>
 <li>
 Document process improvements and recommend governance, standardization, and automation opportunities to improve platform reliability and delivery efficiency.
 </li>
 <li>
 Support adherence to data governance, consent, and access control principles in Data Cloud and downstream activations.
 
 
 </li>
 </ul>
 
 Testing, Validation &amp; Deployment Support
 
 
 
 <ul>
 <li>
 Define and execute Functional, SIT, and UAT test scenarios covering Service Cloud processes, Data Cloud pipelines, identity resolution, and activation use cases.
 </li>
 <li>
 Own functional defect triage, supporting root cause analysis and prioritization based on business impact.
 </li>
 <li>
 Coordinate testing and validation activities with vendors and internal teams across integrated systems.
 </li>
 <li>
 Ensure business and operational readiness for go-live through training materials, demos, documentation, and rollout coordination.
 </li>
 <li>
 Support post-go-live validation and stabilization to ensure delivered capabilities meet business intent and operational needs.
 
 
 </li>
 </ul>
 
 Continuous Improvement &amp; Platform Maturity
 
 
 
 <ul>
 <li>
 Stay current on Salesforce Service Cloud and Data Cloud capabilities, releases, and best practices.
 </li>
 <li>
 Proactively identify opportunities to simplify service processes, improve data quality and identity resolution outcomes, and reduce technical and process debt.
 </li>
 <li>
 Drive improvements in delivery predictability and platform reliability through better planning, governance, and quality controls.
 </li>
 <li>
 Contribute to evolving ways of working, delivery standards, and governance models across the Customer Technology portfolio.
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Need To Succeed
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business, Computer Science, or a related field.
 </li>
 <li>
 5+ years of experience as a Business Analyst, Senior BA, or Functional Consultant in CRM, Service, Data, or Digital platform programs.
 </li>
 <li>
 Strong experience with Salesforce Service Cloud (case management, omni-channel, automation, reporting).
 </li>
 <li>
 Exposure to Salesforce Data Cloud (or similar CDP / customer data platforms) is highly preferred.
 </li>
 <li>
 Salesforce Consultant Certification (preferred)
 </li>
 <li>
 Solid understanding of integrations, APIs, data flows, and cross-system dependencies.
 </li>
 <li>
 Good understanding of customer data concepts, identity resolution, segmentation, and activation use cases.
 </li>
 <li>
 Strong proficiency in requirements documentation, process mapping, backlog management, and UAT execution.
 </li>
 <li>
 Good understanding of data governance, data quality, and reporting concepts.
 </li>
 <li>
 Hands-on experience with JIRA, Confluence, and tools such as Lucidchart or Miro.
 </li>
 <li>
 Experience working in Agile / SAFe environments and with vendor delivery partners.
 
 
 </li>
 </ul>
 
 What We Can Offer You
 
 
 
 With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
 
 
 We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
 
 
 
 We Invite All Applicants to Apply
 
 
 
 It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
 
 
 We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
</div>

Business Analyst - Salesforce Service Cloud & Data Cloud

<div>INSPIRE | EXHILARATE | DELIGHT
For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.
Every step at Chalhoub Group is taken to build a future where luxury dreams become reality &mdash; bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse &mdash; the Group&rsquo;s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.
Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work certification in several markets.
Sustainability is at the core of the Group&rsquo;s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women&rsquo;s Empowerment Principles, and to have pledged to reach Net Zero by 2040.<h5 class="jobSectionHeader">
What You'll Be Doing
</h5>This is a fantastic opportunity for a Salesforce Service Cloud &amp; Data Cloud - Business Analyst expert to join a leading retail group in the Middle East, working as part of the Customer Technology Team. You will play a critical role in driving high-impact initiatives across Salesforce Service Cloud, Marketing Cloud, Data Cloud, and other integrated customer experience platforms.
This role is not limited to writing requirements. You will own the end-to-end delivery of a workstream, ensuring initiatives are clearly scoped, well-governed, and delivered predictably across multiple brands and markets. You will act as a bridge between business stakeholders, product owners, architects, engineers, and partners, ensuring clarity, alignment, and execution discipline across Chalhoub&rsquo;s customer platforms.
<h5 class="jobSectionHeader">Main Responsibilities</h5>
Business Analysis &amp; Functional Design<ul><li>
Lead requirements gathering and functional design for initiatives across Salesforce Service Cloud and Salesforce Data Cloud.</li><li>
Translate business needs into clear functional requirements, process flows, user stories, data flow mappings, and phased delivery plans.</li><li>
Partner with data and solution architects to ensure Service Cloud and Data Cloud designs, data models, and integration patterns meet business objectives and scalability standards.</li><li>
Define and validate functional designs for Customer Care enhancements on Service Cloud and Data Cloud use cases including identity resolution, segmentation, calculated insights, and activation scenarios.</li><li>
Maintain clear traceability between business needs, design decisions, and delivered functionality.</li><li>
Partner with technical teams to validate data models, identity keys, API payloads, events, and integrations across Service Cloud, Data Cloud, and connected systems.</li><li>
Create and maintain user stories, acceptance criteria, and functional documentation in JIRA and Confluence.</li><li>
Own backlog structure, grooming, prioritization, and sprint readiness in alignment with PI / quarterly planning cycles.</li><li>
Drive consistent use of BA standards, templates, and frameworks to improve quality, clarity, and predictability of delivery.</li><li>
Contribute to the development of the Tech and Data BA capability, including onboarding materials, playbooks, and knowledge-sharing sessions.</li></ul>
Delivery Ownership &amp; Cross-Functional Collaboration<ul><li>
Own a defined workstream end-to-end for Service Cloud platform roadmap and Data Cloud use case deliver), acting as the primary delivery driver.</li><li>
Collaborate closely with Customer Care, CRM, Marketing, Loyalty, Data, Architecture, and Engineering teams to align scope, priorities, and outcomes.</li><li>
Coordinate with external vendors and partners to manage dependencies, solution design, and delivery milestones.</li><li>
Facilitate design workshops, requirement walkthroughs, sprint reviews, and UAT sessions across brands and markets.</li><li>
Actively manage dependencies, risks, and blockers across systems and teams, escalating early and proposing clear options and trade-offs.</li><li>
Communicate progress, delivery health, and risks clearly to stakeholders, translating technical complexity into business-relevant insights.</li><li>
Ensure delivery plans are realistic, sequenced, and aligned to roadmap commitments and operational constraints.</li></ul>
Data Integrity, Governance &amp; Platform Discipline<ul><li>
Ensure consistent and accurate use of customer, case, and interaction data across Service Cloud, Data Cloud, and connected systems.</li><li>
Partner with Architecture and Data teams to address data quality issues, identity resolution challenges, and integration gaps.</li><li>
Support definition and tracking of key metrics (e.g., service performance, data quality, segment accuracy, adoption, operational readiness).</li><li>
Document process improvements and recommend governance, standardization, and automation opportunities to improve platform reliability and delivery efficiency.</li><li>
Support adherence to data governance, consent, and access control principles in Data Cloud and downstream activations.</li></ul>
Testing, Validation &amp; Deployment Support<ul><li>
Define and execute Functional, SIT, and UAT test scenarios covering Service Cloud processes, Data Cloud pipelines, identity resolution, and activation use cases.</li><li>
Own functional defect triage, supporting root cause analysis and prioritization based on business impact.</li><li>
Coordinate testing and validation activities with vendors and internal teams across integrated systems.</li><li>
Ensure business and operational readiness for go-live through training materials, demos, documentation, and rollout coordination.</li><li>
Support post-go-live validation and stabilization to ensure delivered capabilities meet business intent and operational needs.</li></ul>
Continuous Improvement &amp; Platform Maturity<ul><li>
Stay current on Salesforce Service Cloud and Data Cloud capabilities, releases, and best practices.</li><li>
Proactively identify opportunities to simplify service processes, improve data quality and identity resolution outcomes, and reduce technical and process debt.</li><li>
Drive improvements in delivery predictability and platform reliability through better planning, governance, and quality controls.</li><li>
Contribute to evolving ways of working, delivery standards, and governance models across the Customer Technology portfolio.</li></ul><h5 class="jobSectionHeader">
What You&rsquo;ll Need To Succeed
</h5><ul><li>Bachelor's degree in Business, Computer Science, or a related field.</li><li>
5+ years of experience as a Business Analyst, Senior BA, or Functional Consultant in CRM, Service, Data, or Digital platform programs.</li><li>
Strong experience with Salesforce Service Cloud (case management, omni-channel, automation, reporting).</li><li>
Exposure to Salesforce Data Cloud (or similar CDP / customer data platforms) is highly preferred.</li><li>
Salesforce Consultant Certification (preferred)</li><li>
Solid understanding of integrations, APIs, data flows, and cross-system dependencies.</li><li>
Good understanding of customer data concepts, identity resolution, segmentation, and activation use cases.</li><li>
Strong proficiency in requirements documentation, process mapping, backlog management, and UAT execution.</li><li>
Good understanding of data governance, data quality, and reporting concepts.</li><li>
Hands-on experience with JIRA, Confluence, and tools such as Lucidchart or Miro.</li><li>
Experience working in Agile / SAFe environments and with vendor delivery partners.</li></ul><h5 class="jobSectionHeader">
What We Can Offer You
</h5>With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
<h5 class="jobSectionHeader">We Invite All Applicants to Apply</h5>
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</div>

Azya Consulting FZ LLE

About the RoleWe are seeking a skilled Professionals for Salesforce Developer Lead role with hands-on expertise in Sales Cloud, Experience Cloud, and system integrations. The ideal candidate will design and develop secure, scalable Salesforce solutions while integrating Salesforce with backend systems and exposing APIs for internal and partner use. This role requires a balance of technical depth, data integration experience, and the ability to collaborate with cross-functional business teams to deliver end-to-end CRM solutions.Key Responsibilities Salesforce Development &amp; Customization:<ul><li>Design, develop, and maintain applications using Apex Classes, Triggers, Lightning Web Components (LWC), Aura Components, and Visualforce.</li><li>Configure and customize Sales Cloud entities (Leads, Opportunities, Accounts, Contacts, Campaigns, etc.) to support business workflows.</li><li>Build and enhance Experience Cloud portals (Partner and Customer Communities) including page layouts, permissions, and responsive components.</li><li>Implement automation using Flow Builder (Record-Triggered, Screen, and Scheduled Flows), replacing legacy Process Builder and Workflow Rules.</li><li>Develop custom metadata types, custom settings, and dynamic forms for scalable configurations.</li></ul>Integration &amp; API Management:<ul><li>Design and implement integrations between Salesforce and backend systems (ERP, data warehouses, third-party services, etc.) using REST/SOAP APIs, Apex callouts, Named Credentials, and Platform Events.</li><li>Develop Apex REST APIs to expose Salesforce data and services securely to external systems.</li><li>Configure and manage OAuth 2.0 / Connected Apps for authentication and integration with external applications.</li><li>Work closely with backend teams to align data models, manage payloads, and optimize data exchange for real-time and batch processes.</li><li>Ensure compliance with Salesforce API Governor Limits and security best practices (FLS, CRUD, sharing).</li></ul>Configuration &amp; DevOps:<ul><li>Manage deployments using Change Sets, SFDX, or DevOps Center; maintain version control through Git.</li><li>Support data migration and cleansing using Data Loader, Workbench, or API-based ETL tools.</li><li>Collaborate with admins to configure profiles, roles, permission sets, validation rules, and record types.</li><li>Contribute to CI/CD automation, sandbox refresh coordination, and UAT processes.</li></ul>Experience Cloud Development:<ul><li>Build and maintain branded Experience Cloud sites with customized Lightning Components and record visibility rules.</li><li>Configure user registration, login flows, authentication (SSO), and guest user permissions.</li><li>Develop dashboards and reports optimized for portal visibility and performance.</li></ul>Required Skills &amp; Experience:<ul><li>3&ndash;6 years of hands-on experience.</li><li>Strong proficiency in Apex, LWC, Aura, SOQL/SOSL, and Flow Builder.</li><li>Deep understanding of Sales Cloud data model and business processes.</li><li>Proven experience building and managing Experience Cloud (Communities).</li><li>Strong experience with API integrations &mdash; consuming and exposing REST/SOAP services, Named Credentials, and OAuth flows.</li><li>Understanding of asynchronous Apex (Queueables, Future methods, Batch jobs, Platform Events).</li><li>Familiarity with CI/CD, Salesforce DX, Git, and deployment automation tools.</li><li>Hands-on experience with at least one integration middleware</li><li>Excellent debugging, documentation, and communication skills.</li></ul>Preferred Qualifications:<ul><li>Salesforce Platform Developer I (required); Platform Developer II or Experience Cloud Consultant preferred.</li><li>Experience integrating Salesforce with ERP, HR, or custom backend systems (via API or middleware).</li><li>Familiarity with Marketing Cloud Connect or other Salesforce ecosystem integrations.</li></ul>Job Type: Full-timeWork Location: In person

Lead - Salesforce Developer

About the RoleWe are seeking a skilled Professionals for Salesforce Developer Lead role with hands-on expertise in Sales Cloud, Experience Cloud, and system integrations. The ideal candidate will design and develop secure, scalable Salesforce solutions while integrating Salesforce with backend systems and exposing APIs for internal and partner use. This role requires a balance of technical depth, data integration experience, and the ability to collaborate with cross-functional business teams to deliver end-to-end CRM solutions.Key Responsibilities Salesforce Development &amp; Customization:<ul><li>Design, develop, and maintain applications using Apex Classes, Triggers, Lightning Web Components (LWC), Aura Components, and Visualforce.</li><li>Configure and customize Sales Cloud entities (Leads, Opportunities, Accounts, Contacts, Campaigns, etc.) to support business workflows.</li><li>Build and enhance Experience Cloud portals (Partner and Customer Communities) including page layouts, permissions, and responsive components.</li><li>Implement automation using Flow Builder (Record-Triggered, Screen, and Scheduled Flows), replacing legacy Process Builder and Workflow Rules.</li><li>Develop custom metadata types, custom settings, and dynamic forms for scalable configurations.</li></ul>Integration &amp; API Management:<ul><li>Design and implement integrations between Salesforce and backend systems (ERP, data warehouses, third-party services, etc.) using REST/SOAP APIs, Apex callouts, Named Credentials, and Platform Events.</li><li>Develop Apex REST APIs to expose Salesforce data and services securely to external systems.</li><li>Configure and manage OAuth 2.0 / Connected Apps for authentication and integration with external applications.</li><li>Work closely with backend teams to align data models, manage payloads, and optimize data exchange for real-time and batch processes.</li><li>Ensure compliance with Salesforce API Governor Limits and security best practices (FLS, CRUD, sharing).</li></ul>Configuration &amp; DevOps:<ul><li>Manage deployments using Change Sets, SFDX, or DevOps Center; maintain version control through Git.</li><li>Support data migration and cleansing using Data Loader, Workbench, or API-based ETL tools.</li><li>Collaborate with admins to configure profiles, roles, permission sets, validation rules, and record types.</li><li>Contribute to CI/CD automation, sandbox refresh coordination, and UAT processes.</li></ul>Experience Cloud Development:<ul><li>Build and maintain branded Experience Cloud sites with customized Lightning Components and record visibility rules.</li><li>Configure user registration, login flows, authentication (SSO), and guest user permissions.</li><li>Develop dashboards and reports optimized for portal visibility and performance.</li></ul>Required Skills &amp; Experience:<ul><li>3&ndash;6 years of hands-on experience as a Salesforce Developer.</li><li>Strong proficiency in Apex, LWC, Aura, SOQL/SOSL, and Flow Builder.</li><li>Deep understanding of Sales Cloud data model and business processes.</li><li>Proven experience building and managing Experience Cloud (Communities).</li><li>Strong experience with API integrations &mdash; consuming and exposing REST/SOAP services, Named Credentials, and OAuth flows.</li><li>Understanding of asynchronous Apex (Queueables, Future methods, Batch jobs, Platform Events).</li><li>Familiarity with CI/CD, Salesforce DX, Git, and deployment automation tools.</li><li>Hands-on experience with at least one integration middleware</li><li>Excellent debugging, documentation, and communication skills.</li></ul>Preferred Qualifications:<ul><li>Salesforce Platform Developer I (required); Platform Developer II or Experience Cloud Consultant preferred.</li><li>Experience integrating Salesforce with ERP, HR, or custom backend systems (via API or middleware).</li><li>Familiarity with Marketing Cloud Connect or other Salesforce ecosystem integrations.</li></ul>Job Type: Full-timeWork Location: In person

Salesforce Developer Lead

Salesforce

<div>To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Sales
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn&rsquo;t a buzzword &mdash; it&rsquo;s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You&rsquo;re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
We&rsquo;re Salesforce, the Customer Company. If you believe in bringing companies and customers together, in business as the greatest platform for change, in creating a more equitable and sustainable future for all &ndash; well, you&rsquo;re in the right place. Through our #1 CRM, Customer 360, we help companies blaze new trails and connect with their customers in a whole new way. And, we empower you to be a Trailblazer, too &mdash; driving your performance and growth, charting new paths, and improving the state of the world.
Department Description:
 
Service Cloud is a cloud-based customer service application built on the Salesforce platform. Service Cloud enables businesses to improve customer service efficiency across channels both by creating a single view of a customer's activity and by the use of tools for field service, web chat, CTI and social customer service. Service Cloud enables customer service agents to work faster and more productively across customer service channels like such as phone, email, web chat, and social media. This helps make customer service frictionless and helps businesses improve their customer satisfaction scores and reduces costs.
Role Description:
 
Salesforce is looking for a talented, hardworking individual with great energy, leadership, and initiative to drive awareness for the fastest growing application Salesforce, the Service Cloud. The Account Executive role focuses on the Salesforce Service &amp; Support and Call Center Application and the Field Service Management solutions. The Account executive will formulate and execute a Service Cloud sales strategy, drive revenue growth by penetrating the current customer base, and develop new customers in the Commercial space. The Service Cloud Co-prime AE will work in good cooperation with the Core Account Executive and the broader account team.
Your Impact:
 
You will work closely with current customers and prospective customers as a trusted advisor to deeply understand their unique company challenges and goals. You will consult with customers on the Salesforce Service Cloud to evangelise solutions that will help them reach their business goals and blaze new trails within their organisations. You will contribute to our business growth in a fast paced, collaborative and fun atmosphere, as a valued member of our community.
Requirements:
 
Experience and consistent track record in solution sales within the software industry.
 
Excellent interpersonal and communications skills
 
Ability to maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, collaborative, and team-oriented environment.
 
Strong written, verbal, and presentation skills.
 
Be creative with strong problem solving skills and the ability to succeed in a fast paced environment.
 
Proven ability to work well as part of an extended sales team.
 
Experience will be evaluated based on alignment to the core competencies for the role.
What's in it for you? 
 
World - Class Training &amp; Development in the areas of professional growth and product knowledge. 
 
Great benefits: Health Insurance and Pension contributions, Employee Stock Purchase Program, a monthly wellbeing subsidy of &euro;100, annual education budget of &euro;5,000 to spend on your career development, additional 7 days paid time off for charitable causes (1-1-1 model), parental leave, childcare support, (fertility and adoption program, etc), and much more!
About Salesforce
 
Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.
Unleash Your Potential
When you join Salesforce, you&rsquo;ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we&rsquo;ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future &mdash; but to redefine what&rsquo;s possible &mdash; for yourself, for AI, and the world.
Accommodations
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that&rsquo;s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications &ndash; without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.</div>

Service Cloud Account Executive - Middle East

Parfums de Marly

<div>
 
 
 About the Role
 
 
 
 We are seeking a dynamic and results-driven IT Digital Business Partner to spearhead our omnichannel transformation and digital initiatives. This role is pivotal in driving CRM optimization, e-commerce excellence, and retail technology advancement across our organization. The successful candidate will work closely with our Digital team to deliver seamless customer experiences while leading IT development projects across our retail outlets. This position requires a self-motivated professional with proven expertise in similar platforms and a track record of independently managing complex projects from conception to completion.
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 Omnichannel Strategy &amp; Implementation
 
 
 <ul>
 <li>
 Lead the development and execution of comprehensive omnichannel strategies that integrate online, mobile, and in-store customer experiences
 </li>
 <li>
 Drive the implementation of omnichannel platforms and ensure seamless integration across all customer touchpoints
 </li>
 <li>
 Collaborate with Digital team to align technology solutions with business objectives and customer journey mapping
 </li>
 <li>
 Establish and maintain omnichannel performance metrics and KPIs to measure success and identify improvement opportunities
 </li>
 </ul>
 
 
 
 
 
 CRM Initiatives &amp; Customer Data Management
 
 
 <ul>
 <li>
 Spearhead CRM platform optimization and enhancement initiatives to improve customer engagement and retention
 </li>
 <li>
 Lead customer data integration projects across multiple touchpoints to create unified customer profiles
 </li>
 <li>
 Drive personalization and segmentation strategies through advanced CRM capabilities
 </li>
 <li>
 Ensure data quality, governance, and compliance across all customer data management initiatives
 </li>
 <li>
 Partner with digital team to optimize customer lifecycle management processes
 </li>
 </ul>
 
 
 
 
 
 E-commerce Platform Leadership
 
 
 <ul>
 <li>
 Coordinate e-commerce platform order-fulfillment challenges, optimization, and integration with existing business systems
 </li>
 <li>
 Proactive engagements over customer data capture / data inflow projects and user experience enhancements for digital channels
 </li>
 <li>
 Manage third-party vendor relationships for e-commerce tools and platforms
 </li>
 <li>
 Ensure scalability, security, and performance of e-commerce infrastructure
 </li>
 </ul>
 
 
 
 
 
 Retail IT Development &amp; Operations
 
 
 <ul>
 <li>
 Lead IT development projects across all retail outlets, ensuring consistent technology deployment and support
 </li>
 <li>
 Drive point-of-sale (POS) system optimization and integration with central systems
 </li>
 <li>
 Oversee retail technology infrastructure including network, hardware, and software deployments
 </li>
 <li>
 Manage inventory management system integrations and retail analytics platforms
 </li>
 <li>
 Ensure business continuity and disaster recovery planning for retail operations
 </li>
 </ul>
 
 
 
 
 
 Project Management &amp; Stakeholder Collaboration
 
 
 <ul>
 <li>
 Independently manage complex, multi-faceted IT projects from initiation through completion
 </li>
 <li>
 Develop project timelines, resource allocation plans, and risk mitigation strategies
 </li>
 <li>
 Facilitate cross-functional collaboration between IT, Digital, Customer service, and Retail teams
 </li>
 <li>
 Provide regular project updates and performance reports to senior management
 </li>
 <li>
 Manage vendor relationships and ensure service level agreements are met
 </li>
 </ul>
 
 
 
 
 
 Innovation &amp; Continuous Improvement
 
 
 <ul>
 <li>
 Identify emerging technologies and digital trends that could benefit the organization
 </li>
 <li>
 Lead proof-of-concept initiatives and pilot programs for new digital solutions
 </li>
 <li>
 Drive continuous improvement processes for existing systems and platforms
 </li>
 <li>
 Mentor junior team members and contribute to organizational knowledge sharing
 </li>
 </ul>
 
 
 
 
 
 
 Desired Background and Experience:
 
 
 
 <ul>
 <li>
 Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field
 </li>
 <li>
 Minimum 7-10 years of experience in IT business partnership roles or digital transformation roles within a retail setup with focus on e-commerce, outlets or digital initiatives
 </li>
 <li>
 Proven track record of successfully leading omnichannel transformation projects
 </li>
 <li>
 Demonstrated experience with CRM platform implementations and optimizations
 </li>
 <li>
 Strong background in e-commerce platform management and development
 </li>
 </ul>
 
 
 
 
 
 Technical Skills
 
 
 <ul>
 <li>
 Platform Expertise on any technology such as: Salesforce, Microsoft Dynamics, SAP Customer Experience, etc.
 </li>
 <li>
 Integration Technologies: APIs, middleware solutions, ETL processes, and data integration tools
 </li>
 <li>
 E-commerce Technologies: Payment gateways, inventory management systems, order management platforms, Magento, Shopify, or similar enterprise platforms
 </li>
 <li>
 Analytics &amp; Reporting: Business intelligence tools, Google Analytics, customer data platforms
 </li>
 </ul>
 
 
 
 
 
 Core Competencies
 
 
 <ul>
 <li>
 Self-Driven Leadership: Ability to independently identify opportunities, develop strategies, and execute projects with minimal supervision
 </li>
 <li>
 Stakeholder Management: Excellent communication and relationship-building skills with technical and non-technical stakeholders
 </li>
 <li>
 Strategic Thinking: Capability to align technology initiatives with broader business objectives and customer needs
 </li>
 <li>
 Problem Solving: Strong analytical and troubleshooting skills with ability to resolve complex technical and business challenges
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications
 
 
 <ul>
 <li>
 Certifications: Preferable to have certifications in Salesforce, Microsoft, SAP, or other enterprise platforms
 </li>
 <li>
 Industry Experience: Prior experience in retail, fashion, luxury goods, or consumer products industries is a plus
 </li>
 <li>
 Digital Commerce: Experience with headless commerce, progressive web apps, and modern e-commerce architectures is a plus
 </li>
 <li>
 Data Analytics: Advanced skills in customer analytics, predictive modeling, and business intelligence
 </li>
 <li>
 Cloud Platforms: Experience with Fabric, Azure Databricks, or Google Cloud Platform deployments is a plus
 </li>
 </ul>
</div>

IT Digital Business Partner

BlackStone eIT

<div>BlackStone eIT is seeking a talented and experienced Call Center Technology Architect to join our team. In this role, you will be responsible for designing and implementing cutting-edge technology solutions that enhance our call center operations, improve customer interactions, and promote efficiency across the board. The ideal candidate will have a strong background in telecommunications, cloud solutions, and a deep understanding of customer service technologies.
Key Responsibilities<ul><li>
Architect and design technology solutions for call center operations, including telephony, CRM integration, and analytics tools.</li><li>
Collaborate with stakeholders to gather requirements and transform them into scalable technology solutions.</li><li>
Evaluate and recommend software, hardware, and infrastructure to support call center operations.</li><li>
Lead the implementation of call center solutions, ensuring integration with existing systems and processes.</li><li>
Monitor system performance and make recommendations for enhancements or changes to improve overall functionality and user experience.</li><li>
Provide technical leadership and mentorship to team members, fostering a culture of innovation and continuous improvement.</li><li>
Stay current with industry trends, emerging technologies, and best practices to ensure optimal system performance and customer satisfaction.</li></ul> 

Requirements 
Education
<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, Information Technology, or a related field.</li></ul>
Experience<ul><li>
8+ years of experience in technology architecture, specifically within call center operations.</li><li>
Proven experience designing and implementing telephony systems and customer engagement platforms.</li></ul>
Technical Skills<ul><li>
Strong knowledge of call center technologies, including ACD, IVR, and predictive dialers.</li><li>
Experience with cloud-based solutions and platforms such as AWS, Azure, or Google Cloud.</li><li>
Proficiency in CRM systems such as Salesforce, Zendesk, or similar.</li><li>
Strong understanding of integration technologies, including APIs, middleware, and data exchange standards.</li><li>
Experience with analytics and reporting tools to drive operational insights.</li></ul>
Soft Skills<ul><li>
Excellent problem-solving and analytical skills.</li><li>
Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.</li><li>
Leadership and mentoring abilities to guide technical teams.</li><li>
Ability to manage multiple projects and priorities in a fast-paced environment.</li></ul>
Certifications (Preferred)<ul><li>
Relevant certifications in call center technologies, ITIL, or cloud architecture.</li><li>
CCNA, CCNP, or similar networking certifications are a plus.</li></ul> 

Benefits 
<ul>
<li>Remote Model</li>
<li>Time Flexibility
</li><li>Relocation after 6months based on performance</li></ul></div>

Call Center Technology Architect

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