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business analyst | strategy & transactions | infrastructure & real estate | infrastructure & capital projects | egypt

business banking acquisition relationship manager liabilities obour arabella october

Abu Dhabi Islamic Bank - Egypt

<div>
 
 To manage a large portfolio with coverage in BB hubs , enhancing exiting BB Customers relationships in-order to achieve predetermined objectives.To manage a large portfolio with coverage in BB hubs , enhancing exiting BB Customers relationships in-order to achieve predetermined objectives.
 
 
 KEY ACCOUNTABILITIES:
 
 
 
 Functional
 
 
 <ol>
 <li>
 Screens Proposed Customers against Target Market Plan and Risk Acceptance Criteria, to initially identify ADIB EGYPT credit risk appetite for obligors and setting the facility structure, subject to Business and Risk Management approvals and the Wholesale Bank Policy.
 </li>
 <li>
 Furnishes / updates the Business Analyst with client information, financial statements, and relevant data, for the different types of CA reviews (Annual, Initial, Interim etc.).
 </li>
 <li>
 Reviews /Approves extensions of credit (for credit officers) and ensure that the data within these extensions of credit are accurate and that they are designed with the appropriate requested facility package and all credit risks are properly addressed.
 </li>
 <li>
 Ensures that the extensions of credit are consistent with the relationship profile and endorsing the risk /reward balance.
 </li>
 <li>
 Ensures appropriate obligor / facility risk ratings in line with the risk ratings Policy of the bank.
 </li>
 <li>
 Conducts regular accounts follow up assisted by periodical reports to avoid the manifestation of past dues, excess and the breach of terms and conditions of the approved facilities.
 </li>
 <li>
 Monitors changes in the risk position of the clients using renewal and monitoring tools, and are promptly communicated to business and risk managers.
 </li>
 <li>
 Maintains regular contacts with customers to sort any internal/ departmental issues with immediate action, supporting CSU Service Unit to serve customers in the best way, as per approved SLA.
 </li>
 <li>
 Conducts periodic client calls /site visits and document client calls with the frequency indicated in the credit analysis section.
 </li>
 <li>
 Maintains customer loyalty and promote brand identify by providing excellent customer service via regular updates and reviews on bank&rsquo;s range of financial products as well as customers&rsquo; financial needs.
 </li>
 <li>
 Provides quality service to clients and closely follow up and ensure the processing of all requests (new facilities, increase of existing facilities, amendments, waivers, operations requests etc.) up to their satisfaction duly within SLAs without deviation.
 </li>
 <li>
 Conducts marketing calls to screen the market and approach potential relationships.
 </li>
 <li>
 Identifies expansion opportunities with existing clientele base to achieve portfolio growth.
 </li>
 <li>
 Monitors practices of competition and report findings to RM/SRM.
 </li>
 <li>
 Provides product specialists with qualified referrals for cross-sell. Responsible for overall parent relationship management and providing a wide range of treasury, cash management, trade and corporate finance products and solutions.
 </li>
 <li>
 Monitors Past Dues Report and take any required action, after consulting with Unit Head and/or Wholesale Bank Head.
 </li>
 <li>
 Ensures that extensions of credit follow regulatory limits and the Central Bank of Egypt regulations and guidelines.
 </li>
 <li>
 Initiates &ldquo;credit checking&rdquo; and &ldquo;Central de Risqu&eacute; &ndash; CBE&rdquo; requests, and ensure their completeness by the time of the credit approval.
 </li>
 <li>
 Provides recommendations to improve the current procedures and processes to ensure that work is carried out in an efficient manner.
 </li>
 <li>
 And any other assigned tasks.
 </li>
 </ol>
 
 QUALIFICATIONS:
 
 
 
 
 Academic and professional qualifications
 
 
 
 <ul>
 <li>
 University/College Degree .
 </li>
 <li>
 MA or MBA is an advantage
 </li>
 </ul>
 
 
 
 Experience and other requirements
 
 
 
 <ul>
 <li>
 
 Basic Qualifications:
 
 </li>
 <li>
 Corporate Banking Knowledge
 </li>
 <li>
 Sound understanding of corporate, treasury, cash management and trade, corporate lending products and other products offered.
 </li>
 <li>
 Strong sales&amp; marketing skills, with the ability to interpret complex financial information.
 </li>
 <li>
 Proven track record of meeting/exceeding revenue targets
 </li>
 <li>
 Excellent interpersonal skills, including listening skills/temperament.
 </li>
 <li>
 Excellent communication (written and verbal) and negotiation skills.
 </li>
 <li>
 Ability to build and sustain good personal contacts with client executives at varying levels of seniority, balancing client needs and ADIB EGYPT objectives/priorities.
 </li>
 <li>
 Creativity - an enquiring mind willing to develop a detailed understanding of client issues/needs and develop ideas/solutions in response Strong work ethic; high energy levels; results oriented - a self-starter prepared to take the initiative to start topics and/or follow issues through, whilst exercising judgment as to when to seek assistance.
 </li>
 <li>
 Networking - Maintaining close contact with coverage, product and risk specialists within ADIB.
 </li>
 <li>
 Natural Team Player - Having an adaptable/flexible approach; willing to work in a co-operative manner to fulfil client and internal requirements.
 </li>
 <li>
 Coordinate with other BB staff for Cross selling BB asset and other banking product.
 </li>
 <li>
 Ensure high level of service
 </li>
 </ul>
 
 
 Minimum Experience
 
 :
 
 <ul>
 <li>
 BB Acquisition Senior RM: 8-10 years of banking experience at least 3 of them in SME/ BB / Trade /Corporate service
 </li>
 <li>
 BB Acquisition RM: 5-7 years of banking experience in sme / BB / Trade /corporate service .
 </li>
 </ul>
 
 
</div>

Business Banking Acquisition Relationship Manager - Liabilities (Obour/Arabella/October)

بنك التعمير والإسكان HD Bank

<div>
 
 
 HD Bank is looking for a talented Royal Relationship Managers in the following branch&rsquo;s locations:
 
 
 
 
 
 <ul>
 <li>
 
 Cairo Governorate (Downtown - New Cairo -Badr City)
 
 </li>
 <li>
 
 Giza Governorate (Mohandessen -Haram- 6th of October-Zayed area.)
 
 </li>
 <li>
 
 Alexandria Governorate
 
 </li>
 <li>
 
 Damietta Governorate
 
 </li>
 <li>
 
 Minya Governorate (Mina - Samalut )
 
 </li>
 <li>
 
 Beni-Suef Governorate
 
 </li>
 <li>
 
 Assiut Governorate
 
 </li>
 <li>
 
 Dakahlia Governorate (Gamasa )
 
 </li>
 </ul>
 
 
 
 Job Responsibilities:
 
 
 
 
 
 
 <ul>
 <li>
 
 Providing banking products and services for the royal clients.
 
 </li>
 <li>
 
 Managing the relationship with the royal clients to retain existing clients and expand the existing portfolio.
 
 </li>
 <li>
 
 Manage the customers portfolio effectively to increase the bank&rsquo;s segment profitability.
 
 </li>
 <li>
 
 Ensure providing prompt assistance to the Royal clients.
 
 </li>
 <li>
 
 Ensure customers satisfaction and aligning with the concerned bank&rsquo;s functions to solve the Royal client&rsquo;s complaints.
 
 </li>
 <li>
 
 Ensure meeting the business sales plan targets for the royal segment.
 
 </li>
 <li>
 
 Ensure constant contact and follow up with the royal clients to ensure providing them with the best services and financial solutions.
 
 </li>
 <li>
 
 Preparing and submitting the required monthly reports related to the managed portfolio.
 
 </li>
 <li>
 
 Follow up on the royal clients&rsquo; requests.
 
 </li>
 <li>
 
 Ensuring compliance with the bank's policies and regulations.
 
 </li>
 </ul>
 
 
 
 
 
 
 Job Qualifications:
 
 
 
 
 
 
 <ul>
 <li>
 
 A relevant University degree
 
 </li>
 <li>
 
 Minimum 3 to 5 years&rsquo; experience in the retail banking.
 
 </li>
 </ul>
 
 
</div>

Royal Relationship Manager

First Abu Dhabi Bank Misr (FABMISR)

<div>
 
 
 
 Job Purpose:
 
 
 
 
 Deliver superior services to customers in professional and skillful order using the most up-to-date selling techniques to maintain customer loyalty, promote and sell bank products and services to achieve utmost customer satisfaction as well as branch business plan.
 
 
 
 
 
 
 
 Job Responsibilities:
 
 
 
 <ul>
 <li>
 Achieve set target according to business plan.
 </li>
 <li>
 Achieve volume and revenue goals via the combination of customer acquisition and relationship deepening.
 </li>
 <li>
 Introduce, explain, and sell, cross sell, open account, up sell bank services and products clarifying all features to ensure customer understanding and satisfaction.
 </li>
 <li>
 Cater all customer walk-ins requests and provide required services.
 </li>
 <li>
 Handle customer complaints and propose solutions to ensure customer satisfaction
 </li>
 <li>
 Handle Branches operations related to customer service area.
 </li>
 <li>
 Undertake outside visits to new customers and save existing ones.
 </li>
 </ul>
 
 
 
 
 
 
 Minimum Qualification
 
 
 
 <ul>
 <li>
 Education: Bachelor's degree in business or related field
 </li>
 <li>
 Minimum 5 years of experience
 </li>
 <li>
 Languages (Arabic, &amp; English)
 </li>
 <li>
 Legal and accounting principles of banking operations
 </li>
 <li>
 Teamwork spirit
 </li>
 <li>
 Communication skills
 </li>
 <li>
 Concentrated and meticulous
 </li>
 <li>
 Patient and able to work under pressure
 </li>
 <li>
 Good Banking &amp; Marketing knowledge
 </li>
 </ul>
</div>

Elite - Relationship Manager (East Cairo)

Fawry MSME Finance

<div>
 <li>
 
 Acquire new B2B SME clients through proactive prospecting, referrals, and market networking.
 
 
 </li>
 <li>
 
 Conduct market mapping and lead generation to identify potential SME clients and business opportunities.
 
 
 </li>
 <li>
 
 Build and maintain strong B2B relationships to drive sustainable portfolio growth.
 
 
 </li>
 <li>
 
 Assess clients&rsquo; financial and business needs to propose suitable financial solutions.
 
 
 </li>
 <li>
 
 Prepare and submit accurate and complete loan applications in coordination with internal teams.
 
 
 </li>
 <li>
 
 Collaborate with Credit, Risk, and Operations teams to ensure smooth and timely onboarding of new clients.
 
 
 </li>
 <li>
 
 Monitor clients&rsquo; financial performance to ensure portfolio quality and minimize risk.
 
 
 </li>
 <li>
 
 Achieve acquisition and portfolio growth targets in line with business objectives.
 
 
 
 
 
 </li>
 Requirements
 
 
 
 &middot; Bachelor&rsquo;s degree in finance, Business Administration, or a related field.
 
 
 
 &middot; Previous experience from 1-3 years in financial services or banking is a must.
 
 
 
 &middot; Customer Relationship Management and Client Servicing skills.
 
 
 
 &middot; Experience in acquiring and managing FMCG clients.
 
 
 
 &middot; Market Research and Business Development skills..
 
 
 
 &middot; Excellent Communication and Negotiation skills
 
 
 
 
 
</div>

SME Relationship Manager

Aqarmap Egypt

<div>
 We are seeking a dynamic and results-driven
 
 B2B Sales Representative
 
 to join our team. This role focuses on building and maintaining relationships with businesses in the real estate sector, including developers, brokers, and agencies. You will be responsible for driving revenue growth, identifying client needs, and offering tailored solutions to maximize client success using the platform.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Client Acquisition: Identify and engage potential B2B clients, including real estate developers, brokers, and agencies, to showcase solutions.
 </li>
 <li>
 Relationship Management: Build and maintain strong, long-term relationships with existing clients to ensure satisfaction and loyalty.
 </li>
 <li>
 Sales Strategy: Develop and execute effective sales strategies to meet and exceed revenue targets.
 </li>
 <li>
 Needs Assessment: Conduct detailed consultations to understand client business objectives and provide customized solutions.
 </li>
 <li>
 Product Knowledge: Stay updated on products and services, ensuring the ability to effectively communicate their value to clients.
 </li>
 <li>
 Reporting &amp; Analysis: Track sales performance, prepare regular reports, and provide feedback to the sales manager for strategy optimization.
 </li>
 <li>
 Market Research: Stay informed about market trends, competitors, and client needs to identify new business opportunities.
 </li>
 <li>
 Collaboration: Work closely with marketing, customer support, and technical teams to ensure a seamless client experience.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Experience: Minimum 1&ndash;3 years of B2B sales experience, preferably in the Real Estate, Banking, Software, Insurance or Online Marketplace Industries.
 </li>
 <li>
 Education: Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field.
 </li>
 <li>
 Strong negotiation and communication skills.
 </li>
 <li>
 Proven ability to achieve and exceed sales targets.
 </li>
 <li>
 Excellent presentation and interpersonal skills.
 </li>
 <li>
 Proficiency in CRM software and Microsoft Office Suite.
 </li>
 <li>
 Fluency in English and Arabic is preferred.
 </li>
 <li>
 Self-motivated and goal-oriented.
 </li>
 <li>
 Adaptable and quick to learn.
 </li>
 <li>
 Ability to work under pressure and handle multiple accounts.
 </li>
 </ul>
</div>

B2B Sales Representative

<div>
 
 
 
 JOB PURPOSE
 
 
 
 
 Acts as a single point relationship management of the bank for the high net worth customers in the priority Mortgage Real Estate Finance,provides Professional financial and Mortgage Real Estate advises/solutions and perform funds management and planning services for portfolio of " Mortgage Real Estate" customers in addition to increasing the number of Mortgage Real Estate customers, retaining and increasing the loyalty of current customers by providing high quality service to them and resolving their complaints, and cross sells various products and services.
 
 
 
 
 
 
 
 KEY ACCOUNTABILITIES
 
 
 
 <ul>
 <li>
 Driving priority banking growth and delivering exceptional portfolio targets performance by identifying and meeting customer needs through selling a range of ADIB Mortgage Real Estate Finance products and acting as an advisor to mass affluent customers.
 </li>
 <li>
 Managing a portfolio of all banking customers and offering full range of Mortgage Real Estate Finance services .in order to achieve revenue goals and portfolio growth targets across a range of products and services for a specific per-defined set of customers to create a profitable durable relationship
 </li>
 <li>
 Achieve volume and revenue goals via the combination of customer acquisition and relationship widening; in addition to growing network of clients through using diverse sources.
 </li>
 <li>
 Focusing exclusively on priority banking clients (Mortgage Real Estate Finance).
 </li>
 <li>
 Offering Bulk Mortgage finance deals to Payroll accounts.
 </li>
 <li>
 Actively identify new customers, grow affluent customer&rsquo;s portfolio by introducing higher number of 'NTB' &lsquo;new to bank&rsquo; affluent customers.
 </li>
 <li>
 Visiting potential clients for Mortgage Real Estate Finance products and preparing presentations for potential clients to present ADIB priority products to enhance sales.
 </li>
 <li>
 Enhancing existing customer&rsquo;s relationship and their needs to be reflected into each customer&rsquo;s plan.
 </li>
 <li>
 Achieving a monthly Mortgage Real Estate Finance target in addition to an aggressive Upgrade target
 </li>
 <li>
 Responsible for the growth, product management, &amp; profitability of ADIB Priority Proposition across the ADIB Bank Egypt .
 </li>
 <li>
 Deliver world class customer service practices and ensure adherence to ADIB Service standards
 </li>
 <li>
 Ensure that customers are directed to the most appropriate service delivery channel to meet their needs.
 </li>
 <li>
 Own and manage customer queries and complaints by taking ownership and resolving in a timely manner. Ensure handling &amp; covering all customers&rsquo; requests/ inquiries to deliver services excellency
 </li>
 <li>
 Maintain sales performance statistics for management information usage.
 </li>
 <li>
 Building the business, deepening relationships and effectively executing the sales process.
 </li>
 <li>
 Provide the assigned portfolio of affluent customers with personalized service; so as to develop close relationships, achieve maximum profitable contribution for the bank and retain their loyalty.
 </li>
 <li>
 Maintain a superior customer service experience including per-emptying issues and proactive servicing.
 </li>
 <li>
 Ensure delivery of customer promise and practice brand values, continue to maintain and improve the quality of service offered.
 </li>
 <li>
 Follow up with others, departments, pipeline credit/ operations/ legal dept. on pending cases.
 </li>
 <li>
 Ensure the implementation of all Bank policies / procedures / compliance requirements are in place.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 Minimum Qualifications:
 
 
 
 
 
 
 
 <ul>
 <li>
 University/Collage Degree.
 </li>
 <li>
 1-3 years of sales experience in real estate or Mortgage finance sector.
 </li>
 </ul>
 
 
</div>

Mortgage Relationship Manager

Emirates NBD

<div>
 
 
 
 Qualifications:
 
 
 
 
 
 
 <ul>
 <li>
 Fresh Graduates or a 1-year experience in a relevant job.
 </li>
 <li>
 Bachelor&rsquo;s degree with minimum grade Good.
 </li>
 <li>
 Fluent English Language.
 </li>
 <li>
 Good Communication Skills
 </li>
 </ul>
 
 
 
 
 
 
 
 Job Description:
 
 
 
 
 
 
 
 <ol>
 <li>
 Provide service assistance to all walk in PRB customers in the branch and attend to customer complaints during agreed TAT.
 </li>
 <li>
 Assist priority banking relationship Managers in managing customer accounts and the execution of daily transactions and quieries.
 </li>
 <li>
 Solicit new to bank customers according to specified goals and targets as well as cross selling.
 </li>
 <li>
 Refer customers to the Priority Banking Relationship Managers.
 </li>
 <li>
 Understand and promote value proposition.
 </li>
 <li>
 Maintain the relationship with other departments and branches in the bank.
 </li>
 <li>
 Maintain follow-up process on all transactions .
 </li>
 <li>
 Update the priority Banking Relationship Manager through regular reporting about daily activities and achievements.
 </li>
 <li>
 Maximize profitability by deepening customer relationship, referrals and cross-selling.
 </li>
 <li>
 Prepare, and review all required reports and KYC forms to ensure that all transactions are adhered to the bank&rsquo;s policies and procedures.
 </li>
 <li>
 Verify clients&rsquo; signatures
 </li>
 </ol>
 
 
</div>

Priority Banking Customer Service Officer

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