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business banking senior relationship manager

Emirates NBD

<div>
 
 Responsibilities:
 
 <ul>
 <li>
 Responsible for achieving pre-determined targets of Assets, Liabilities, trade finance commissions, acquire NTB clients.
 </li>
 <li>
 Retain existing clients through focused relationship management activities.
 </li>
 <li>
 Provide advice on potential financial solutions based on identified needs.
 </li>
 <li>
 Handle and resolve customer queries in a timely manner.
 </li>
 <li>
 Analyze financial requirements of customer and match with banks products offerings.
 </li>
 <li>
 Develop opportunities to increase the sales production.
 </li>
 <li>
 Prepare, and review all required reports and KYC forms to ensure that all transactions are adhered to the bank&rsquo;s policies and procedures.
 </li>
 <li>
 Prepare the needed credit packages required ensuring that it is designed with the appropriate requested facility package and to ensure all credit risks are addressed for the submission of credit files to SMEs risk team.
 </li>
 <li>
 Coordinate with SMEs risk team to finalize the approval memo fulfilling the proposed facility package requirements and the associated terms and Conditions matching with client&rsquo;s needs.
 </li>
 <li>
 Follow up the implementation of the approval memo till the facility is booked including fulfillment of all requested documents, collaterals, and conditions.
 </li>
 <li>
 Follow-up on his existing portfolio of assets and liabilities clients to maintain a regular portfolio.
 </li>
 <li>
 Follow-up on his portfolio fulfilling all the needed governance controls ( KYCs update , overdrawn accounts settlement , dormant accounts , etc. )
 </li>
 </ul>
 
 
 
 
 Knowledge, Skills, Experience
 
 <ul>
 <li>
 Minimum 4-5 years of Experience in Business Banking
 </li>
 <li>
 Credit certified is a must
 </li>
 <li>
 Marketing Skills.
 </li>
 <li>
 Speed &amp; Accuracy
 </li>
 <li>
 Technical expertise.
 </li>
 <li>
 Interpersonal &amp; Communication Skills.
 </li>
 </ul>
 
 
</div>

Business Banking Senior Relationship Manager

onebank

<div>
 
 
 Who we are?
 
 
 
 - onebank was established in 2020 as the company responsible for launching the 1st digital native bank in Egypt. The digital bank aims to create innovative solutions tailored to serve the needs of the banking customers in Egypt.
 
 
 -Our main goal is to create a positive customer experience through the differentiated journey that our customers live while using the digital bank.
 
 
 -Our Drive: We use our drive and commitment to energies, engage and inspire others, upholding the highest standards of work ethic, honesty and morality.
 
 
 
 
 
 
 
 JOB PURPOSE
 
 
 
 
 The Data Governance Manager will be responsible for establishing, implementing, and maintaining a robust data governance framework within the digital bank. This role is critical in ensuring the accuracy, consistency, security, and integrity of the bank's data assets, aligning with regulatory requirements (e.g., GDPR, CCPA, local banking regulations), internal policies, and business objectives. The Data Governance Manager will work collaboratively with various departments, including IT, Risk, Compliance, Legal, Operations, and Business Units, to promote a data-driven culture and ensure that data is a trusted strategic asset.
 
 
 
 
 
 
 
 JOB DUTIES AND RESPONSIBILITIES:
 
 
 
 
 
 
 
 
 
 Develop and Implement Data Governance Strategy
 
 
 
 <ul>
 <li>
 Design, develop, and implement a comprehensive data governance framework, including policies, standards, procedures, and guidelines for data quality, data security, data privacy, data retention, and data lifecycle management.
 </li>
 <li>
 Define and establish clear roles and responsibilities for data ownership, stewardship, and custodianship across the organization.
 </li>
 <li>
 Develop and maintain a data governance roadmap aligned with the bank's strategic goals and regulatory landscape.
 </li>
 </ul>
 
 
 
 Establish Data Quality Management
 
 
 
 <ul>
 <li>
 Define data quality metrics and key performance indicators (KPIs).
 </li>
 <li>
 Implement data profiling, data cleansing, and data validation processes to ensure data accuracy and completeness.
 </li>
 <li>
 Work with data owners and stewards to resolve data quality issues and implement preventive measures.
 </li>
 <li>
 Develop and monitor data quality dashboards and reports.
 </li>
 </ul>
 
 
 
 Ensure Regulatory Compliance &amp; Risk Management
 
 
 
 <ul>
 <li>
 Stay abreast of relevant data protection laws and banking regulations (e.g., GDPR, PSD2, Basel III, local banking acts, AML/KYC regulations).
 </li>
 <li>
 Ensure the bank's data practices comply with all applicable legal and regulatory requirements.
 </li>
 <li>
 Identify and mitigate data-related risks, including data breaches, unauthorized access, and non-compliance.
 </li>
 <li>
 Support internal and external audits related to data governance.
 </li>
 </ul>
 
 
 
 Stakeholder Collaboration &amp; Communication
 
 
 
 <ul>
 <li>
 Work closely with IT teams to implement data governance tools and technologies (e.g., data catalogs, data quality tools, data lineage tools).
 </li>
 <li>
 Collaborate with Legal and Compliance departments to interpret regulations and translate them into actionable data governance policies.
 </li>
 <li>
 Partner with business units to understand their data needs and ensure data governance supports their objectives.
 </li>
 <li>
 Communicate data governance initiatives, progress, and challenges to senior management and relevant stakeholders.
 </li>
 </ul>
 
 
 
 Data-related Incident Management &amp; Issue Resolution
 
 
 
 <ul>
 <li>
 Develop and implement procedures for data-related incident response and remediation.
 </li>
 <li>
 Oversee the investigation and resolution of data governance issues and policy violations.
 </li>
 <li>
 Maintain an issues log and track resolution progress.
 </li>
 </ul>
 
 
 
 
 
 
 MINIMUM QUALIFICATIONS/EDUCATION/EXPERIENCE
 
 
 
 
 
 
 Minimum Required Education:
 
 
 
 <ul>
 <li>
 
 Bachelor's Degree
 
 in a relevant field such as:
 </li>
 <li>
 Information Technology
 </li>
 <li>
 Computer Science
 </li>
 <li>
 Data Management / Data Analytics
 </li>
 <li>
 Business Administration (with a focus on Information Systems or Data Strategy)
 </li>
 </ul>
 
 
 
 
 
 Minimum Required Qualifications
 
 :
 
 
 <ul>
 <li>
 
 Experience:
 
 A minimum of
 
 5+ years
 
 of progressive experience in data management, data quality, data architecture, IT audit, or compliance, with at least
 
 2-3 years
 
 specifically focused on implementing or managing an enterprise-wide data governance program.
 </li>
 <li>
 
 Data Governance Frameworks:
 
 Proven, in-depth knowledge and practical experience with industry-standard data governance frameworks and methodologies (e.g.,
 
 DAMA-DMBOK
 
 , COBIT).
 </li>
 <li>
 
 Regulatory Knowledge:
 
 Strong understanding of major data privacy and security regulations relevant to the business (e.g.,
 
 CBE
 
 ,
 
 GDPR, industry-specific regulations
 
 ).
 </li>
 <li>
 
 Technical Proficiency:
 
 Working knowledge of:
 </li>
 <li>
 Metadata Management and Data Cataloging tools (e.g., Collibra, Informatica Axon, IBM Watson Knowledge Catalog,Atlas , OpenMetadata).
 </li>
 <li>
 Data Quality tools and methodologies.
 </li>
 <li>
 Database concepts and
 
 SQL
 
 .
 </li>
 </ul>
 
 
 <ul>
 <li>
 
 Soft Skills:
 
 Demonstrated ability in stakeholder management, cross-functional collaboration, written and verbal communication, and driving organizational change.
 </li>
 </ul>
</div>

Data Governance Manager

Smartera 3S Solutions and Systems

<div>
 We are seeking an experienced IT Project Manager with a strong background in systems and software development for banking customers to lead and deliver technology projects from initiation to closure. The candidate should have 5+ years of experience managing cross-functional teams, ensuring projects are delivered on time, within scope, and aligned with business and regulatory requirements.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Plan, manage, and deliver IT projects related to banking applications and software platforms
 
 </li>
 <li>
 Define project scope, goals, timelines, and deliverables in collaboration with stakeholders
 
 </li>
 <li>
 Coordinate with internal teams (development, QA, infrastructure, security) and external vendors
 
 </li>
 <li>
 Manage project budgets, resources, risks, contract management and billing
 
 </li>
 <li>
 Ensure compliance with banking regulations, security standards, and internal policies
 
 </li>
 <li>
 Track project progress, prepare status reports, and communicate updates to management
 
 </li>
 <li>
 Identify issues and implement corrective actions to ensure successful project delivery
 
 </li>
 <li>
 Support UAT, deployment, and post-implementation reviews
 
 </li>
 <li>
 Apply Agile, Scrum methodologies as appropriate
 
 </li>
 <li>
 Mange customer communication
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field
 
 </li>
 <li>
 5+ years of experience as an IT Project Manager
 
 </li>
 <li>
 Proven experience in banking, financial services, or fintech projects
 
 </li>
 <li>
 Strong understanding of software development life cycle (SDLC)
 
 </li>
 <li>
 Experience working with Agile/Scrum methodologies
 
 </li>
 <li>
 Excellent stakeholder management and communication skills
 
 </li>
 <li>
 Strong problem-solving and decision-making abilities
 
 </li>
 <li>
 Experience using project management tools (Jira, MS Project, Confluence, etc.)
 
 </li>
 <li>
 PMP, PRINCE2, or Agile certification is a plus
 
 </li>
 </ul>
</div>

IT Project Manager

<div>
 
 
 Job Duties &amp; Responsibilities:
 
 
 <ul>
 <li>
 Analyze customer data to identify opportunities for improvements in business processes that lead to an increased number of complaints/ inquiries.
 </li>
 <li>
 Serves as an operational resource in the analysis of events through expedited problem identification, recommendations and resolutions.
 </li>
 <li>
 Maintains collaborative relationships across the organization based on trust, expertise, and reliability to obtain information and content from leaders and front-line staff, fostering successful root cause completion.
 </li>
 <li>
 Facilitates process mapping sessions and focus groups to gain understanding of business processes and underlying problem areas.
 </li>
 <li>
 Uses clear and understandable communication to report on findings, and recommendations.
 </li>
 <li>
 Suggests amendments to current practices in an effort to build greater consistency across customer touchpoints.
 </li>
 <li>
 Assist in the delivery of proactive service by coaching the call center agents.
 </li>
 <li>
 Manage some initiatives identified as part of segment/product customer journeys.
 </li>
 <li>
 Ensure regular updates are shared with the management team.
 </li>
 <li>
 Work with cross-functional teams to implement the improvements identified within the stipulated time.
 </li>
 <li>
 Ensure that the complaints team is up to date in terms of required training and knowledge.
 </li>
 <li>
 5-7 years of banking experience, with strong focus on customer relationship management and complaints handling.
 </li>
 </ul>
 
 
</div>

Complaints Manager

Allianz Egypt

<div>
 
 
 Roles and Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Execute sales activities across assigned bank branches by promoting insurance and financial solutions to customers to achieve branch sales targets and contribute to the company&rsquo;s overall vision.
 </li>
 <li>
 Conduct continuous lead generation activities by leveraging walk-ins, data mining, referrals, and outbound calls to maintain a strong sales pipeline and maximize conversion opportunities.
 </li>
 <li>
 Perform thorough fact-finding assessments with customers by identifying their financial and insurance needs to recommend tailored solutions that enhance customer protection and satisfaction.
 </li>
 <li>
 Deliver excellent customer service at assigned branches by responding to inquiries, handling requests and complaints, and coordinating with the Account Manager to ensure high service quality and client retention.
 </li>
 <li>
 Ensure proper completion of all required documents and medical examinations by guiding clients and verifying submissions to facilitate smooth processing and policy issuance.
 </li>
 <li>
 Follow up with operations and underwriting teams by tracking required documents and actions to ensure timely issuance of policies and minimize delays.
 </li>
 <li>
 Prepare regular sales and referral reports by tracking closing ratios, ASE, and qualitative indicators to provide accurate performance insights and support decision-making.
 </li>
 <li>
 Participate in weekly meetings with the Account Manager by presenting production updates and discussing relevant matters to align goals and address operational needs.
 </li>
 <li>
 Engage branch managers and staff by maintaining open communication and knowledge sharing on Allianz products to strengthen partnerships and enhance sales collaboration.
 </li>
 <li>
 Promote reciprocal business opportunities by referring customers to bank staff for banking products and escalating key updates to branch management to foster mutual growth and maintain strong working relationships.
 </li>
 </ul>
 
 
 
 
 
 Pre-requisites (Education, Professional Experience)
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration or a related field.
 </li>
 <li>
 1 - 3 years of experience in sales
 </li>
 </ul>
 
 
</div>

Insurance Specialist (Telesales)

Valleysoft | Center of Excellence

<div>
 Valleysoft | Center of Excellence is a regional IT services provider based in Egypt, serving clients globally since 2006. The company collaborates with global partners like Oracle to address diverse business and technical challenges, from enterprise application development to process management. Valleysoft's vendor-neutral and process-oriented approach, coupled with operational maturity, ensures high-quality and cost-effective services for clients.
 
 
 
 Job Description
 
 
 
 As a Software Business Analyst, you must be familiar with the banking processes in general, you will be responsible for analyzing business processes, identifying areas of improvement, and implementing solutions through the development and implementation of software applications. You will work closely with stakeholders, developers, and other team members to ensure that project goals are met on time and within budget.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Serve as a contact among stakeholders to facilitate requirements gathering and analysis, along with the user acceptance process for systems
 </li>
 <li>
 Create clear and precise business requirement documents (BRDs), functional specifications documents
 </li>
 <li>
 Guide system design, development, and documentation, ensuring alignment with business needs
 </li>
 <li>
 Employ prototyping tools and methods to aid in the development of user interfaces and applications
 </li>
 <li>
 Foster proactive communication between business and development teams to resolve conflicts and advance project objectives
 </li>
 <li>
 The ideal candidate will possess strong collaboration, teaming, and consensus-building skills, and be adept at working across various disciplines and organizations
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Requirements:
 
 
 
 <ul>
 <li>
 Bachelor's degree in Engineering, Computer Science, or a related field
 </li>
 <li>
 Minimum 3 years of experience as a Business Analyst in the banking sector
 </li>
 <li>
 Any certificate related to the business analysis field
 </li>
 <li>
 Proven expertise in banking domain processes and systems
 </li>
 <li>
 Strong skills in eliciting, analyzing, and documenting business requirements using interviews, workshops, and other techniques
 </li>
 <li>
 Experience in feasibility studies, business process modeling, and gap analysis for process improvement and automation
 </li>
 <li>
 Ability to define user stories, use cases, and acceptance criteria for software development
 </li>
 <li>
 Familiarity with Agile, Scrum, and Waterfall methodologies
 </li>
 <li>
 Excellent stakeholder management and communication skills
 </li>
 <li>
 Strong attention to detail, organizational skills, and ability to manage multiple priorities
 </li>
 <li>
 Proficiency in documentation tools and business analysis frameworks (mention specific tools if applicable)
 </li>
 </ul>
</div>

Senior Business Analyst

PwC Middle East

<div>
 A career within Risk Consulting services will provide you with the opportunity to gain an understanding of an organisation&rsquo;s objectives, regulatory and risk management environment, and the diverse needs of their critical stakeholders.
 
 
 Our purpose is to build trust in society and solve important problems. Therefore, our Risk Consulting practice focuses on helping organisations review and strengthen every aspect of their business, from people to performance, systems to strategy, and business planning to business resilience.
 
 
 Our Risk Consulting practice provides a wide range of services and business advice that is not limited to Internal Audit, Enterprise Risk Management, Policies and Procedures, Governance, Internal Control over Financial Reporting, Process Intelligence, Compliance as well as Technology Risk.
 
 
 
 What is expected from you?
 
 
 
 
 Job Duties
 
 
 
 As a Senior Associate, you will be reporting to Managers and higher grades, working as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Your job duties will include but will not be limited to:
 
 
 <ul>
 <li>
 Leveraging on your skills and experience to become a trusted advisor to your clients on topics of risk &amp; internal controls
 </li>
 <li>
 Engaging and dealing with diverse teams from the planning through the completion phase of the audit as well as closely following up on the progress of the requested tasks to ensure meeting the timeline and the firm&rsquo;s internal KPI&rsquo;s.
 </li>
 <li>
 Working with clients to improve their internal control maturity and to help them in mitigating the risks they face by developing internal audit and risk management strategies to strengthen their existing controls and processes
 </li>
 <li>
 Identifying key risks, defining the audit methodology, and process improvement by understanding the client&rsquo;s objectives, risks, control frameworks, systems and regulatory environments
 </li>
 <li>
 Building and maintaining meaningful relationships with clients, and taking part in researching and identifying opportunities on new/existing client
 </li>
 <li>
 Developing internal and external relationships and reflecting PwC values on your day to day work when working in diverse teams
 </li>
 <li>
 Managing the engagement budget and economics
 </li>
 <li>
 Managing teams and the communication with the clients/stakeholders; Helping clients navigate an evolving risk landscape by developing and executing test plans, identifying control effectiveness and improvements and reporting these to clients in an impactful way
 </li>
 <li>
 Providing on-ground support for the planning, implementation and administration of the clients&rsquo; Internal Audit Plan
 </li>
 <li>
 Working on Internal Audit engagements focusing on compliance, financial and operational related audits
 </li>
 <li>
 Conducting testing to evaluate the adequacy of the design and operating effectiveness of internal controls
 </li>
 <li>
 Drafting the audit findings, the related impact, potential risks, and recommendations
 </li>
 <li>
 Innovating &amp; helping further develop our service offerings related to internal audit, risk &amp; controls
 </li>
 <li>
 Planning and executing the engagements effectively to ensure completion of the projects within budgeted time and cost
 </li>
 <li>
 Assisting our clients in the deployment and development of their internal audit/internal control function
 </li>
 <li>
 Studying business functions, gathering information, evaluating output requirements and formats
 </li>
 <li>
 Reviewing the work of the associate levels and providing them on-job training, coaching and constructive feedback to help them grow
 </li>
 <li>
 Ensuring adhering to compliance, quality and independence matters.
 </li>
 <li>
 Commitment to continuous education and digital upskilling
 </li>
 <li>
 Performing other procedures as necessary to support issuance of the assurance deliverables
 
 
 </li>
 </ul>
 
 What will you bring?
 
 
 
 You are ambitious and you utilise opportunities to grow and develop. In addition, you recognise yourself in the following characteristics:
 
 
 <ul>
 <li>
 A degree in Accounting, Finance, Risk Management, Governance Industrial Engineer, or any related discipline.
 </li>
 <li>
 Completed or pursuing a professional qualification, such as CIA, CPA, CRMA, CFE, CGRCP, PMP, or CMA is a plus.
 </li>
 <li>
 Progressive experience at the Senior Associate level or at least 3-6 years working in internal audit preferably in one of the big 4 professional services firm.
 </li>
 <li>
 Excellent communication, presentation, and interpersonal skills that allow you to thrive in a team environment.
 </li>
 <li>
 Having strong report writing, and analytical skills.
 </li>
 <li>
 Bilingual proficiency in Arabic and English (oral and written).
 </li>
 <li>
 Business development and client relationship building skills.
 </li>
 <li>
 Willingness to challenge the &lsquo;norms&rsquo; and to create a cohesive and effective working team.
 </li>
 <li>
 Demonstrating strong technical knowledge and having the ability to research issues, present alternatives and conclusions to client/Manager.
 </li>
 <li>
 having a background in governance, risk management, and compliance. an up to date understanding of issues facing businesses and how to influence client conversations.
 </li>
 <li>
 Experienced in assessment and testing of design and effectiveness of business controls.
 </li>
 <li>
 Project management skills and ability to lead engagements from end to end and working directly with the partner and manager on the account.
 </li>
 <li>
 Knowledge in any Audit technologies, and experience using Data Analytics tools is a plus.
 </li>
 <li>
 Commitment to valuing differences and working alongside diverse people and perspectives.
 </li>
 <li>
 Ability and willingness to travel frequently within the Middle East and worldwide where the project dictates.
 </li>
 </ul>
</div>

PwC - Risk - Internal Audit Senior Associate - Egypt Hub

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