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business banking senior relationship manager

Emirates NBD

<div>
 
 Responsibilities:
 
 <ul>
 <li>
 Responsible for achieving pre-determined targets of Assets, Liabilities, trade finance commissions, acquire NTB clients.
 </li>
 <li>
 Retain existing clients through focused relationship management activities.
 </li>
 <li>
 Provide advice on potential financial solutions based on identified needs.
 </li>
 <li>
 Handle and resolve customer queries in a timely manner.
 </li>
 <li>
 Analyze financial requirements of customer and match with banks products offerings.
 </li>
 <li>
 Develop opportunities to increase the sales production.
 </li>
 <li>
 Prepare, and review all required reports and KYC forms to ensure that all transactions are adhered to the bank&rsquo;s policies and procedures.
 </li>
 <li>
 Prepare the needed credit packages required ensuring that it is designed with the appropriate requested facility package and to ensure all credit risks are addressed for the submission of credit files to SMEs risk team.
 </li>
 <li>
 Coordinate with SMEs risk team to finalize the approval memo fulfilling the proposed facility package requirements and the associated terms and Conditions matching with client&rsquo;s needs.
 </li>
 <li>
 Follow up the implementation of the approval memo till the facility is booked including fulfillment of all requested documents, collaterals, and conditions.
 </li>
 <li>
 Follow-up on his existing portfolio of assets and liabilities clients to maintain a regular portfolio.
 </li>
 <li>
 Follow-up on his portfolio fulfilling all the needed governance controls ( KYCs update , overdrawn accounts settlement , dormant accounts , etc. )
 </li>
 </ul>
 
 
 
 
 Knowledge, Skills, Experience
 
 <ul>
 <li>
 Minimum 4-5 years of Experience in Business Banking
 </li>
 <li>
 Credit certified is a must
 </li>
 <li>
 Marketing Skills.
 </li>
 <li>
 Speed &amp; Accuracy
 </li>
 <li>
 Technical expertise.
 </li>
 <li>
 Interpersonal &amp; Communication Skills.
 </li>
 </ul>
 
 
</div>

Business Banking Senior Relationship Manager

onebank

<div>
 
 
 Who we are?
 
 
 
 - onebank was established in 2020 as the company responsible for launching the 1st digital native bank in Egypt. The digital bank aims to create innovative solutions tailored to serve the needs of the banking customers in Egypt.
 
 
 -Our main goal is to create a positive customer experience through the differentiated journey that our customers live while using the digital bank.
 
 
 -Our Drive: We use our drive and commitment to energies, engage and inspire others, upholding the highest standards of work ethic, honesty and morality.
 
 
 
 
 
 
 
 JOB PURPOSE
 
 
 
 
 The Data Governance Manager will be responsible for establishing, implementing, and maintaining a robust data governance framework within the digital bank. This role is critical in ensuring the accuracy, consistency, security, and integrity of the bank's data assets, aligning with regulatory requirements (e.g., GDPR, CCPA, local banking regulations), internal policies, and business objectives. The Data Governance Manager will work collaboratively with various departments, including IT, Risk, Compliance, Legal, Operations, and Business Units, to promote a data-driven culture and ensure that data is a trusted strategic asset.
 
 
 
 
 
 
 
 JOB DUTIES AND RESPONSIBILITIES:
 
 
 
 
 
 
 
 
 
 Develop and Implement Data Governance Strategy
 
 
 
 <ul>
 <li>
 Design, develop, and implement a comprehensive data governance framework, including policies, standards, procedures, and guidelines for data quality, data security, data privacy, data retention, and data lifecycle management.
 </li>
 <li>
 Define and establish clear roles and responsibilities for data ownership, stewardship, and custodianship across the organization.
 </li>
 <li>
 Develop and maintain a data governance roadmap aligned with the bank's strategic goals and regulatory landscape.
 </li>
 </ul>
 
 
 
 Establish Data Quality Management
 
 
 
 <ul>
 <li>
 Define data quality metrics and key performance indicators (KPIs).
 </li>
 <li>
 Implement data profiling, data cleansing, and data validation processes to ensure data accuracy and completeness.
 </li>
 <li>
 Work with data owners and stewards to resolve data quality issues and implement preventive measures.
 </li>
 <li>
 Develop and monitor data quality dashboards and reports.
 </li>
 </ul>
 
 
 
 Ensure Regulatory Compliance &amp; Risk Management
 
 
 
 <ul>
 <li>
 Stay abreast of relevant data protection laws and banking regulations (e.g., GDPR, PSD2, Basel III, local banking acts, AML/KYC regulations).
 </li>
 <li>
 Ensure the bank's data practices comply with all applicable legal and regulatory requirements.
 </li>
 <li>
 Identify and mitigate data-related risks, including data breaches, unauthorized access, and non-compliance.
 </li>
 <li>
 Support internal and external audits related to data governance.
 </li>
 </ul>
 
 
 
 Stakeholder Collaboration &amp; Communication
 
 
 
 <ul>
 <li>
 Work closely with IT teams to implement data governance tools and technologies (e.g., data catalogs, data quality tools, data lineage tools).
 </li>
 <li>
 Collaborate with Legal and Compliance departments to interpret regulations and translate them into actionable data governance policies.
 </li>
 <li>
 Partner with business units to understand their data needs and ensure data governance supports their objectives.
 </li>
 <li>
 Communicate data governance initiatives, progress, and challenges to senior management and relevant stakeholders.
 </li>
 </ul>
 
 
 
 Data-related Incident Management &amp; Issue Resolution
 
 
 
 <ul>
 <li>
 Develop and implement procedures for data-related incident response and remediation.
 </li>
 <li>
 Oversee the investigation and resolution of data governance issues and policy violations.
 </li>
 <li>
 Maintain an issues log and track resolution progress.
 </li>
 </ul>
 
 
 
 
 
 
 MINIMUM QUALIFICATIONS/EDUCATION/EXPERIENCE
 
 
 
 
 
 
 Minimum Required Education:
 
 
 
 <ul>
 <li>
 
 Bachelor's Degree
 
 in a relevant field such as:
 </li>
 <li>
 Information Technology
 </li>
 <li>
 Computer Science
 </li>
 <li>
 Data Management / Data Analytics
 </li>
 <li>
 Business Administration (with a focus on Information Systems or Data Strategy)
 </li>
 </ul>
 
 
 
 
 
 Minimum Required Qualifications
 
 :
 
 
 <ul>
 <li>
 
 Experience:
 
 A minimum of
 
 5+ years
 
 of progressive experience in data management, data quality, data architecture, IT audit, or compliance, with at least
 
 2-3 years
 
 specifically focused on implementing or managing an enterprise-wide data governance program.
 </li>
 <li>
 
 Data Governance Frameworks:
 
 Proven, in-depth knowledge and practical experience with industry-standard data governance frameworks and methodologies (e.g.,
 
 DAMA-DMBOK
 
 , COBIT).
 </li>
 <li>
 
 Regulatory Knowledge:
 
 Strong understanding of major data privacy and security regulations relevant to the business (e.g.,
 
 CBE
 
 ,
 
 GDPR, industry-specific regulations
 
 ).
 </li>
 <li>
 
 Technical Proficiency:
 
 Working knowledge of:
 </li>
 <li>
 Metadata Management and Data Cataloging tools (e.g., Collibra, Informatica Axon, IBM Watson Knowledge Catalog,Atlas , OpenMetadata).
 </li>
 <li>
 Data Quality tools and methodologies.
 </li>
 <li>
 Database concepts and
 
 SQL
 
 .
 </li>
 </ul>
 
 
 <ul>
 <li>
 
 Soft Skills:
 
 Demonstrated ability in stakeholder management, cross-functional collaboration, written and verbal communication, and driving organizational change.
 </li>
 </ul>
</div>

Data Governance Manager

Smartera 3S Solutions and Systems

<div>
 We are seeking an experienced IT Project Manager with a strong background in systems and software development for banking customers to lead and deliver technology projects from initiation to closure. The candidate should have 5+ years of experience managing cross-functional teams, ensuring projects are delivered on time, within scope, and aligned with business and regulatory requirements.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Plan, manage, and deliver IT projects related to banking applications and software platforms
 
 </li>
 <li>
 Define project scope, goals, timelines, and deliverables in collaboration with stakeholders
 
 </li>
 <li>
 Coordinate with internal teams (development, QA, infrastructure, security) and external vendors
 
 </li>
 <li>
 Manage project budgets, resources, risks, contract management and billing
 
 </li>
 <li>
 Ensure compliance with banking regulations, security standards, and internal policies
 
 </li>
 <li>
 Track project progress, prepare status reports, and communicate updates to management
 
 </li>
 <li>
 Identify issues and implement corrective actions to ensure successful project delivery
 
 </li>
 <li>
 Support UAT, deployment, and post-implementation reviews
 
 </li>
 <li>
 Apply Agile, Scrum methodologies as appropriate
 
 </li>
 <li>
 Mange customer communication
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field
 
 </li>
 <li>
 5+ years of experience as an IT Project Manager
 
 </li>
 <li>
 Proven experience in banking, financial services, or fintech projects
 
 </li>
 <li>
 Strong understanding of software development life cycle (SDLC)
 
 </li>
 <li>
 Experience working with Agile/Scrum methodologies
 
 </li>
 <li>
 Excellent stakeholder management and communication skills
 
 </li>
 <li>
 Strong problem-solving and decision-making abilities
 
 </li>
 <li>
 Experience using project management tools (Jira, MS Project, Confluence, etc.)
 
 </li>
 <li>
 PMP, PRINCE2, or Agile certification is a plus
 
 </li>
 </ul>
</div>

IT Project Manager

Banque Misr

<div>
 
 
 Sales &amp; Marketing:
 
 
 <ul>
 <li>
 Identify and target eligible customers for mortgage finance and real estate leasing products.
 </li>
 <li>
 Generate leads through direct customer engagement, referrals from bank branches.
 </li>
 <li>
 Present product features, benefits, and terms clearly to targeted customer segments.
 </li>
 <li>
 Execute the sales plan to achieve assigned targets and business objectives.
 </li>
 </ul>
 
 
 
 
 
 Customer Application &amp; Process Follow-up:
 
 
 <ul>
 <li>
 Collect and review required credit documents related to customer income and eligibility in accordance with credit policies and regulatory guidelines.
 </li>
 <li>
 Register and track customer applications on the system based on the appropriate product and property type.
 </li>
 <li>
 Coordinate with Credit and Legal departments to complete required documentation for each case.
 </li>
 <li>
 Follow up on applications until final approval and disbursement, ensuring all approval conditions are met.
 </li>
 </ul>
 
 
 
 
 
 Job Requirements:
 
 
 <ul>
 <li>
 University Degree
 </li>
 <li>
 Minimum 2 years of experience in Direct Sales within the Banking Sector or Real Estate Sales / Brokerage.
 </li>
 <li>
 Proven experience in target-based sales and closing deals.
 </li>
 <li>
 Strong customer acquisition and lead generation experience.
 </li>
 <li>
 Strong communication, negotiation, and relationship-building skills.
 </li>
 </ul>
 
 
</div>

Mortgage Direct Sales - Outsourced

<div>
 
 
 Job Duties &amp; Responsibilities:
 
 
 <ul>
 <li>
 Analyze customer data to identify opportunities for improvements in business processes that lead to an increased number of complaints/ inquiries.
 </li>
 <li>
 Serves as an operational resource in the analysis of events through expedited problem identification, recommendations and resolutions.
 </li>
 <li>
 Maintains collaborative relationships across the organization based on trust, expertise, and reliability to obtain information and content from leaders and front-line staff, fostering successful root cause completion.
 </li>
 <li>
 Facilitates process mapping sessions and focus groups to gain understanding of business processes and underlying problem areas.
 </li>
 <li>
 Uses clear and understandable communication to report on findings, and recommendations.
 </li>
 <li>
 Suggests amendments to current practices in an effort to build greater consistency across customer touchpoints.
 </li>
 <li>
 Assist in the delivery of proactive service by coaching the call center agents.
 </li>
 <li>
 Manage some initiatives identified as part of segment/product customer journeys.
 </li>
 <li>
 Ensure regular updates are shared with the management team.
 </li>
 <li>
 Work with cross-functional teams to implement the improvements identified within the stipulated time.
 </li>
 <li>
 Ensure that the complaints team is up to date in terms of required training and knowledge.
 </li>
 <li>
 5-7 years of banking experience, with strong focus on customer relationship management and complaints handling.
 </li>
 </ul>
 
 
</div>

Complaints Manager

RMG | مجموعة ريناد المجد (لتقنية المعلومات)

<div>
 
 RMG is Hiring an
 
 IT Governance Consultant.
 
 
 
 
 
 
 
 Location: Cairo, Egypt (Hybrid)
 
 
 
 
 
 
 
 First: Job Requirements
 
 
 <ul>
 <li>
 A minimum of
 
 6&ndash;10 years of hands-on experience
 
 in
 
 IT Governance, IT Service Management, and Risk &amp; Compliance Management
 
 .
 </li>
 <li>
 Proven experience working within the
 
 banking or financial sector
 
 , preferably in
 
 regulated banking environments
 
 subject to oversight by regulatory authorities.
 </li>
 <li>
 Strong knowledge and practical application of
 
 IT governance and operating frameworks
 
 , with particular emphasis on:
 </li>
 <li>
 
 COBIT 2019
 
 &mdash;
 
 critical requirement
 
 </li>
 <li>
 
 ITIL (IT Service Management)
 
 </li>
 <li>
 Demonstrated experience in
 
 aligning ITIL with COBIT
 
 to ensure the linkage between day-to-day IT service operations and
 
 strategic objectives, governance, and compliance requirements
 
 .
 </li>
 <li>
 Experience in developing and implementing
 
 governance models, policies and procedures, gap analysis reports, and organizational maturity assessments and improvement initiatives
 
 .
 </li>
 <li>
 Proven ability to work closely with
 
 senior management and key stakeholders
 
 , facilitate
 
 workshops and technical meetings
 
 , and deliver
 
 awareness and training programs
 
 .
 </li>
 </ul>
 
 
 
 
 
 Second: Required Professional Certifications
 
 
 
 The candidate is preferred to hold
 
 one or more
 
 of the following certifications:
 
 <ul>
 <li>
 
 COBIT 2019 Foundation / Design &amp; Implementation
 
 &mdash;
 
 Mandatory
 
 </li>
 <li>
 
 ITIL 4 Foundation
 
 (or equivalent)
 </li>
 <li>
 
 CRISC
 
 </li>
 <li>
 
 ISO/IEC 38500
 
 </li>
 <li>
 
 ISO 27001 and/or ISO 22301
 
 </li>
 </ul>
 
 
</div>

Information Technology Governance Consultant

Allianz Egypt

<div>
 
 
 Roles and Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Execute sales activities across assigned bank branches by promoting insurance and financial solutions to customers to achieve branch sales targets and contribute to the company&rsquo;s overall vision.
 </li>
 <li>
 Conduct continuous lead generation activities by leveraging walk-ins, data mining, referrals, and outbound calls to maintain a strong sales pipeline and maximize conversion opportunities.
 </li>
 <li>
 Perform thorough fact-finding assessments with customers by identifying their financial and insurance needs to recommend tailored solutions that enhance customer protection and satisfaction.
 </li>
 <li>
 Deliver excellent customer service at assigned branches by responding to inquiries, handling requests and complaints, and coordinating with the Account Manager to ensure high service quality and client retention.
 </li>
 <li>
 Ensure proper completion of all required documents and medical examinations by guiding clients and verifying submissions to facilitate smooth processing and policy issuance.
 </li>
 <li>
 Follow up with operations and underwriting teams by tracking required documents and actions to ensure timely issuance of policies and minimize delays.
 </li>
 <li>
 Prepare regular sales and referral reports by tracking closing ratios, ASE, and qualitative indicators to provide accurate performance insights and support decision-making.
 </li>
 <li>
 Participate in weekly meetings with the Account Manager by presenting production updates and discussing relevant matters to align goals and address operational needs.
 </li>
 <li>
 Engage branch managers and staff by maintaining open communication and knowledge sharing on Allianz products to strengthen partnerships and enhance sales collaboration.
 </li>
 <li>
 Promote reciprocal business opportunities by referring customers to bank staff for banking products and escalating key updates to branch management to foster mutual growth and maintain strong working relationships.
 </li>
 </ul>
 
 
 
 
 
 Pre-requisites (Education, Professional Experience)
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration or a related field.
 </li>
 <li>
 1 - 3 years of experience in sales
 </li>
 </ul>
 
 
</div>

Insurance Specialist (Telesales)

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