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business banking customer service officer

business banking senior relationship manager

Emirates NBD

<div>
 
 Responsibilities:
 
 <ul>
 <li>
 Responsible for achieving pre-determined targets of Assets, Liabilities, trade finance commissions, acquire NTB clients.
 </li>
 <li>
 Retain existing clients through focused relationship management activities.
 </li>
 <li>
 Provide advice on potential financial solutions based on identified needs.
 </li>
 <li>
 Handle and resolve customer queries in a timely manner.
 </li>
 <li>
 Analyze financial requirements of customer and match with banks products offerings.
 </li>
 <li>
 Develop opportunities to increase the sales production.
 </li>
 <li>
 Prepare, and review all required reports and KYC forms to ensure that all transactions are adhered to the bank&rsquo;s policies and procedures.
 </li>
 <li>
 Prepare the needed credit packages required ensuring that it is designed with the appropriate requested facility package and to ensure all credit risks are addressed for the submission of credit files to SMEs risk team.
 </li>
 <li>
 Coordinate with SMEs risk team to finalize the approval memo fulfilling the proposed facility package requirements and the associated terms and Conditions matching with client&rsquo;s needs.
 </li>
 <li>
 Follow up the implementation of the approval memo till the facility is booked including fulfillment of all requested documents, collaterals, and conditions.
 </li>
 <li>
 Follow-up on his existing portfolio of assets and liabilities clients to maintain a regular portfolio.
 </li>
 <li>
 Follow-up on his portfolio fulfilling all the needed governance controls ( KYCs update , overdrawn accounts settlement , dormant accounts , etc. )
 </li>
 </ul>
 
 
 
 
 Knowledge, Skills, Experience
 
 <ul>
 <li>
 Minimum 4-5 years of Experience in Business Banking
 </li>
 <li>
 Credit certified is a must
 </li>
 <li>
 Marketing Skills.
 </li>
 <li>
 Speed &amp; Accuracy
 </li>
 <li>
 Technical expertise.
 </li>
 <li>
 Interpersonal &amp; Communication Skills.
 </li>
 </ul>
 
 
</div>

Business Banking Senior Relationship Manager

Abu Dhabi Islamic Bank - Egypt

<div>
 <ol>
 <li>
 KEY ACCOUNTABILITIES
 </li>
 </ol>
 <ul>
 <li>
 Targeting New Payroll Companies and proceed with contracts &amp; Accounts singing and ensure they comply with the ADIB&rsquo;s regulations and procedures.
 </li>
 <li>
 Maintain contact with key potential clients &amp; to have visits to these customers on quarterly basis.
 </li>
 <li>
 Manage overall relationship with customers till the accounts become live and ensure complying with pre-set criteria of the business acquisition defined by the payroll segment.
 </li>
 <li>
 Propose Payroll full benefits to achieve new payroll contracts &amp; sales of ADIB's Assets and Cards products and services.
 </li>
 <li>
 Promote ADIB Assets and Cards products and services throw effective cross selling techniques.
 </li>
 <li>
 increase assets and cards penetration ratios on companies&rsquo; portfolios in line with sales plans and budgets.
 </li>
 <li>
 Will be the company focal point &ldquo;Account manager &ldquo;at ADIB to provide customer service at all stages and handle company inquires and trouble shoots.
 </li>
 <li>
 Handle issues raised by companies as part of relationship management.
 </li>
 <li>
 Answer queries about ADIB`s products &amp; services and provide client reassurance &amp; consultations.
 </li>
 <li>
 Provide the relevant Corporate Sales Manager &amp; Segment head with regular performance reports and updates on the market reaction to ADIB payroll as well as competitor&rsquo;s activities for possible enhancements.
 </li>
 <li>
 Handle customer complaints efficiently and raise the unsolved ones to the Corporate Sales Manager to maintain customer satisfaction and loyalty.
 </li>
 <li>
 Provide proper software to new payroll companies&rsquo; responsible person and give professional training on the usage of this software.
 </li>
 <li>
 Follow up DCs production and delivery.
 </li>
 <li>
 Interface with risk to finalize all assets and cards pending TIAs
 </li>
 <li>
 Interface with AMC to handle payroll operations (upload signatures, files review, etc&hellip;) and manage remote payroll signing with branches.
 </li>
 <li>
 Interface with risk team to finalize accounts coding.
 </li>
 </ul>
 
 Minimum Qualifications:
 
 
 
 
 
 &middot; Payroll Sales Officer 1 Year Experience preferably sales background
 
 
 &middot; Payroll Sales Senior Officer 2 years preferably sales background
 
 
 
 
 
 Job Specific Skills
 
 <ul>
 <li>
 Good knowledge of ADIB&rsquo;s Retail banking products and services
 </li>
 <li>
 Thorough knowledge of ADIB&rsquo;s Retail Operational Policies and procedures
 </li>
 <li>
 Fair knowledge of service standards
 </li>
 <li>
 Computer skills
 </li>
 <li>
 Ability to work in a team.
 </li>
 <li>
 Ability to work under pressure
 </li>
 <li>
 Good communication and relationship building skills
 </li>
 </ul>
 
 
 
 
 Generic Skills
 
 <ul>
 <li>
 Effective sales strategy planning &amp; achievement of targets.
 </li>
 <li>
 High communication skills.
 </li>
 <li>
 Presentation Skills.
 </li>
 <li>
 Good data capture &amp; good information provided for follow up.
 </li>
 <li>
 Good engagement with customers and potential customers.
 </li>
 <li>
 Bank Products, services &amp; operation knowledge
 </li>
 <li>
 Good command in English language spoken &amp; written
 </li>
 </ul>
 
 
</div>

Payroll Sales Officer

International Turnkey Systems - ITS

<div>
 
 🌟
 
 We&rsquo;re Hiring! Senior Business Consultant &ndash; Core Banking System
 
 🌟
 
 
 
 
 
 📍
 
 Location:
 
 Cairo, Egypt
 
 
 🏢
 
 Department:
 
 Product Management
 
 
 📊
 
 Reports to:
 
 Senior Manager &ndash; Product Management
 
 
 
 
 
 
 About the Role
 
 
 
 ITS is looking for a
 
 Senior Business Consultant
 
 to join our dynamic team! If you have expertise in
 
 Core Banking Systems
 
 &mdash;especially
 
 Loan Origination, Finance, Branch Operations, Trade Finance, and Investment
 
 &mdash;this is your chance to make an impact. You&rsquo;ll work closely with cross-functional teams to
 
 translate business needs into product features and implementation plans
 
 .
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 ✅
 
 Functional Analysis &amp; Design
 
 
 <ul>
 <li>
 Gather and document business requirements for loan origination, financial posting, trade finance, and investment modules.
 </li>
 <li>
 Define workflows, user stories, and functional specifications for credit processing and GL integration.
 </li>
 <li>
 Support the design of financial flows including disbursement, repayment, accruals, and accounting treatments.
 </li>
 </ul>
 
 ✅
 
 Implementation Support
 
 
 <ul>
 <li>
 Collaborate with engineering, QA, and implementation teams for accurate delivery.
 </li>
 <li>
 Participate in UAT cycles and assist in client onboarding and training sessions.
 </li>
 </ul>
 
 ✅
 
 Stakeholder Engagement
 
 
 <ul>
 <li>
 Validate requirements with internal and external stakeholders.
 </li>
 <li>
 Conduct client demos, workshops, and feedback sessions.
 </li>
 </ul>
 
 ✅
 
 Market &amp; Product Insights
 
 
 <ul>
 <li>
 Stay updated on trends in
 
 digital lending, core banking, and financial automation
 
 .
 </li>
 <li>
 Suggest enhancements to improve product competitiveness.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 
 🎓
 
 Education &amp; Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Finance, Business, Computer Science, or related field.
 </li>
 <li>
 4&ndash;7 years of experience in business consulting or product analysis within
 
 core banking or financial software
 
 .
 </li>
 <li>
 Strong understanding of
 
 loan origination, credit workflows, and financial accounting
 
 .
 </li>
 </ul>
 
 
 
 
 💡
 
 Skills &amp; Competencies
 
 
 <ul>
 <li>
 Excellent analytical and documentation skills (BRDs, user stories, workflows).
 </li>
 <li>
 Familiarity with GL posting rules and financial lifecycle in banking.
 </li>
 <li>
 Effective communication and stakeholder management.
 </li>
 <li>
 Experience in Agile/Scrum environments.
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications
 
 
 <ul>
 <li>
 Exposure to SME or retail lending platforms.
 </li>
 <li>
 Knowledge of Islamic finance principles.
 </li>
 <li>
 Experience with digital tools like OCR, workflow automation, or AI-based scoring
 </li>
 </ul>
 
 
</div>

Senior Business Consultant

Majid Al Futtaim

<div>
 
 Role Summary
 
 
 
 The Associate Manager - Treasury is responsible for maintaining relationships with key financial institutions in the country of operation. The role holder is also responsible for keeping abreast with regulatory and financial environment in countries of operation and highlight risks and opportunities to management.
 
 
 
 ROLE PROFILE
 
 
 
 <ul>
 <li>
 Optimize cash flows through pooling structures, investments and discounting
 </li>
 <li>
 Support in developing funding plan based on financing needs identified
 </li>
 <li>
 Determine daily consolidated cash position based on stores forecasts
 </li>
 <li>
 Support accounting in daily bank accounts reconciliations
 </li>
 <li>
 Provide trade finance facilities and assist the business in executing related transactions
 </li>
 <li>
 Oversight of multiple bank accounts and bank relationship
 </li>
 <li>
 Ensure accurate and complete date and deal capturing in Treasury Management System
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's Degree in Commerce/Finance
 </li>
 <li>
 3 year of experience in a similar role
 </li>
 <li>
 Experience in the retail/banking industry is a plus
 </li>
 <li>
 Outstanding communincation and stakeholder management skills
 </li>
 <li>
 Excellent command of English
 </li>
 </ul>
</div>

Associate Manager - Treasury

Temenos

<div>
 
 About Temenos
 
 
 
 Temenos (SIX: TEMN) is a global leader in banking technology. Through our market-leading core banking suite and best-in-class modular solutions,
 
 
 we are modernizing the banking industry. Banks of all sizes utilize our adaptable technology &ndash; deployed on-premises, in the cloud, or as SaaS &ndash;
 
 
 to deliver next-generation services and AI-enhanced experiences that elevate banking for their customers. Our mission is to create a world
 
 
 where people can live their best financial lives.
 
 
 For more information, please visit www.temenos.com.
 
 
 
 THE ROLE
 
 
 
 The Senior Consultant is responsible for providing detailed level support and expertise in Transact AA product throughout the stages of TEMENOS implementation projects. The Senior Consultant focuses especially on more complex issues, and provides guidance and coaching to less experienced Consultants.
 
 
 The Senior Consultant is capable of working with clients or partners in leading the implementation of a specific product as part of the overall project delivery. Able to handle day to day challenges and owning the resolution of issues as they arise. The Senior Consultant will have a detailed level knowledge, whilst also displaying similar awareness of industry and market trends/behaviors. A strong information sharing contribution to their aligned Centre of Excellence and input on Product and Process Improvement is also expected.
 
 
 
 OPPORTUNITIES
 
 
 
 
 <ul>
 <li>
 You will focus on more complex functional problems, generally without day-to-day supervision or direction. Provide guidance and advice to less experienced consultants in case of complex functional issues during the implementation and client relationships development. Has strong proficiency in the tools, systems, procedures that are used to accomplish the job.
 </li>
 <li>
 You will demonstrate strong Stakeholder Management Skills with all contacts.
 </li>
 <li>
 You will successfully implement respective Transact AA product.
 </li>
 <li>
 You will take a lead role in ensuring the contribution of others adds value.
 </li>
 <li>
 You will coordinate with the TEMENOS maintenance groups to ensure that the product problems identified are understood and resolved.
 </li>
 <li>
 You will be the Senior Business Consultant is expected to specialize in both Retail and Corporate banking. Specific knowledge of the following; AA Account AA Lending AA Deposit
 </li>
 <li>
 You will handle business analysis workshop related to Arrangement Architecture AA modules streams covering product configuration, out of the box functionalities/workflow, and bank specific gaps.
 </li>
 <li>
 You will analyse client business requirements and relate them to TEMENOS products capability.
 </li>
 <li>
 You will identify and validate any gaps together with proposals for their resolution (e.g. workarounds or changes in processes) and ensure any solutions proposed are realistic and within the agreed scope of the project.
 </li>
 <li>
 You will define and validate customization needs for TEMENOS products as per agreed business definitions.
 </li>
 <li>
 You will write specifications, if and when needed, for local development and ensure Technical Consultants have a clear understanding of these specifications.
 </li>
 <li>
 You will prepare and perform the configuration of TEMENOS products through the definition of static and semi-static data for the installation of the core system.
 </li>
 <li>
 You will prepare and perform the functional testing to support User Acceptance Testing.
 </li>
 <li>
 You will review client organization, processes and workflows and propose of a &lsquo;post-picture&rsquo; to maximize the benefit from TEMENOS&rsquo; products.
 </li>
 <li>
 You will make recommendations on best banking practices to the Project Manager and alert him on practices that might damage the client&rsquo;s business or contradict legal requirements, before recognition as a problem by the client.
 </li>
 <li>
 You will conduct parts or all of the User training in a subject, which includes design, customization and update of Training Materials and Handouts.
 </li>
 <li>
 You will perform such other duties, functions and services, consistent with status or vocational ability, as may from time to time be required.
 </li>
 <li>
 The role requires substantial travel &ndash; normally on client site Monday to Friday and back at weekends, however there may be periods where they will be expected to extend the periods away from home with TOIL given to compensate.
 
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 
 <ul>
 <li>
 You should be a professional with a minimum of ten years of experience in Finance or in banking software consultancy.
 </li>
 <li>
 You should be fluent in English &ndash; verbal and written. Additional language skills would be of benefit.
 </li>
 <li>
 You should have a good understanding of financial and banking processes around one or more of the following; Payments Credits, Accounting, Treasury, MI, Asset Management, Securities, Private Wealth Management, Trade Finance, Retail and Corporate Banking. IT oriented: knowledge of a banking software applications, excellent knowledge in PowerPoint, Excel as well as other MS Office environment applications.
 </li>
 <li>
 You should have expert knowledge on Transact AA product. Strong awareness of Industry and market developments, good overall company knowledge.
 </li>
 <li>
 You should fully understand and be able to deploy the TEMENOS Implementation Methodology.
 </li>
 <li>
 You should have an awareness of other jobs in the project team as the job activities either influence or are influenced by these.
 
 
 
 </li>
 </ul>
 
 VALUES
 
 
 
 
 <ul>
 <li>
 Care about providing expert support to implementation projects.
 </li>
 <li>
 Commit to leading implementations and lead less experienced consultants.
 </li>
 <li>
 Collaborate with your team, partners and clients.
 </li>
 <li>
 Challenge yourself to work on complex functional problems.
 
 
 
 </li>
 </ul>
 
 SOME OF OUR BENEFITS include:
 
 
 
 
 <ul>
 <li>
 Maternity leave: Transition back with 3 days per week in the first month and 4 days per week in the second month
 </li>
 <li>
 Civil Partnership: 1 week of paid leave if you're getting married. This covers marriages and civil partnerships, including same sex/civil partnership
 </li>
 <li>
 Family care: 4 weeks of paid family care leave
 </li>
 <li>
 Recharge days: 4 days per year to use when you need to physically or mentally needed to recharge
 </li>
 <li>
 Study leave: 2 weeks of paid leave each year for study or personal development
 
 
 
 </li>
 </ul>
 Please make sure to read our Recruitment Privacy Policy
 
 
</div>

Senior Functional Consultant

<div>
 <ul>
 <li>
 Offering Service quality and insure customer satisfaction for a major strategic business line within the bank:-
 
 BUB
 
 </li>
 <li>
 Responsible for Serving
 
 
 ALL Business Banking clients
 
 in
 
 the Bank through this teams located in branches within the network.
 </li>
 <li>
 Responsible for Serving
 
 
 ALL Business Banking clients
 
 in
 
 the Bank through this teams located in branches within the network.
 </li>
 <li>
 The role holder is required to use his depth operational Knowledge and skills as well as his interpersonal competencies.
 </li>
 <li>
 Welcomes the
 
 business banking customers,
 
 receive their instructions, validate and obtain necessary approvals, then forward to concerned departments to ensure final execution on due time.
 </li>
 <li>
 Act as the corporate bank front line for day to day corporate operations
 </li>
 <li>
 Work alongside the SME RM for managing relationship of existing clients &amp; aim at enhancing revenues.
 </li>
 <li>
 Handles daily clients' mail to ensure proper delivery on due dates.
 </li>
 <li>
 Responsible of the KYC execution and account opening
 </li>
 <li>
 Access and resolve customers problems in line with the bank procedures; compliance &amp; CBE rules to ensure smooth follow of the circuits &amp; time saving.
 </li>
 </ul>
 
 
 
 
 
 
 <ul>
 <li>
 University degree in Business or a relevant qualification
 </li>
 <li>
 Excellent English Language
 </li>
 <li>
 Excellent knowledge of operation
 </li>
 <li>
 Excellent knowledge of bank procedures and CBE regulations
 </li>
 <li>
 Computer skills including Microsoft office
 </li>
 <li>
 Ability to work under pressure
 </li>
 <li>
 Time Management
 </li>
 <li>
 Strong communication skills &amp; problem resolving
 </li>
 </ul>
 
 
</div>

Business Banking Customer Service Officer

بنك التعمير والإسكان HD Bank

<div>
 
 
 HD Bank is looking for a talented Royal Relationship Managers in the following branch&rsquo;s locations:
 
 
 
 
 
 <ul>
 <li>
 
 Cairo Governorate (Downtown - New Cairo -Badr City)
 
 </li>
 <li>
 
 Giza Governorate (Mohandessen -Haram- 6th of October-Zayed area.)
 
 </li>
 <li>
 
 Alexandria Governorate
 
 </li>
 <li>
 
 Damietta Governorate
 
 </li>
 <li>
 
 Minya Governorate (Mina - Samalut )
 
 </li>
 <li>
 
 Beni-Suef Governorate
 
 </li>
 <li>
 
 Assiut Governorate
 
 </li>
 <li>
 
 Dakahlia Governorate (Gamasa )
 
 </li>
 </ul>
 
 
 
 Job Responsibilities:
 
 
 
 
 
 
 <ul>
 <li>
 
 Providing banking products and services for the royal clients.
 
 </li>
 <li>
 
 Managing the relationship with the royal clients to retain existing clients and expand the existing portfolio.
 
 </li>
 <li>
 
 Manage the customers portfolio effectively to increase the bank&rsquo;s segment profitability.
 
 </li>
 <li>
 
 Ensure providing prompt assistance to the Royal clients.
 
 </li>
 <li>
 
 Ensure customers satisfaction and aligning with the concerned bank&rsquo;s functions to solve the Royal client&rsquo;s complaints.
 
 </li>
 <li>
 
 Ensure meeting the business sales plan targets for the royal segment.
 
 </li>
 <li>
 
 Ensure constant contact and follow up with the royal clients to ensure providing them with the best services and financial solutions.
 
 </li>
 <li>
 
 Preparing and submitting the required monthly reports related to the managed portfolio.
 
 </li>
 <li>
 
 Follow up on the royal clients&rsquo; requests.
 
 </li>
 <li>
 
 Ensuring compliance with the bank's policies and regulations.
 
 </li>
 </ul>
 
 
 
 
 
 
 Job Qualifications:
 
 
 
 
 
 
 <ul>
 <li>
 
 A relevant University degree
 
 </li>
 <li>
 
 Minimum 3 to 5 years&rsquo; experience in the retail banking.
 
 </li>
 </ul>
 
 
</div>

Royal Relationship Manager

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