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c-vip guest experience specialist (pre-opening team) Jobs in House Jobs In House Jobs In House Jobs In House Jobs In Istanbul

c-vip guest experience specialist (pre-opening team)

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c-vip reception specialist (pre-opening team)

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customer experience manager

c vip guest experience specialist pre opening team

iGA Istanbul Airport

<div>
 
 
 &Idot;GA Istanbul Airport
 
 , the largest infrastructure project in the history of the Republic of T&uuml;rkiye, began operations on October 29, 2018.
 
 T&uuml;rkiye&rsquo;s gateway to the world
 
 , the airport continues its operations as a
 
 significant global hub
 
 , connecting the Asian, African, and European continents. Built on an area of 76.5 million square meters, the airport has a terminal serving 90 million passengers, with a planned total capacity of 200 million.
 
 
 &Idot;GA Istanbul Airport, honored by Skytrax as the &ldquo;Best Airport of 2023,&rdquo; &ldquo;World&rsquo;s Best Airport Shopping Experience,&rdquo; and &ldquo;Most Family-Friendly Airport,&rdquo; and by ACI as Europe&rsquo;s &ldquo;Best Airport Over 40 Million Passengers,&rdquo; &ldquo;Most Enjoyable,&rdquo; and &ldquo;Cleanest,&rdquo; continues to set global standards.
 
 
 At &Idot;GA, we believe every individual is unique, yet united by a shared vision and passion. Guided by our strategic goals and strong work ethic, we strive to move forward every day. If you aspire to be part of this proud and unique journey, we are looking for a talented
 
 &lsquo;&rsquo;C-VIP Guest Experience Specialists (Pre-Opening Team)&rsquo;&rsquo;
 
 to join us at the
 
 &ldquo;meeting point&rdquo;
 
 of the world.
 
 
 
 
 
 
 Your Journey Begins With a Unique Role ✈️
 
 
 
 
 
 <ul>
 <li>
 Track VVIP passengers&rsquo; arrival and departure times, flight details and special requests from relevant systems and sources before operations and complete necessary preparations on time,
 </li>
 <li>
 Accompany the passenger personally throughout all arrival and departure processes ensuring safe, comfortable, and efficient completion of procedures,
 </li>
 <li>
 Organize and supervise services according to the passenger&rsquo;s personal preferences and special requests,
 </li>
 <li>
 Handle and protect all passenger information in accordance with confidentiality and security rules,
 </li>
 <li>
 Coordinate with all relevant departments and external service providers to ensure smooth completion of operations,
 </li>
 <li>
 Continuously monitor passenger satisfaction during the operation and take proactive actions in case of any issues or special requests,
 </li>
 <li>
 Be accessible at all times while the VVIP passenger is in the terminal and provide personal assistant services,
 </li>
 <li>
 Prepare post-operation reports and communicate experience analysis to the manager,
 </li>
 </ul>
 
 
 
 
 
 Proudly Show Your Skill to the World 🌍
 
 
 
 
 
 <ul>
 <li>
 Experience working in luxury hotels, hospitality sector, airport terminals or VIP lounges,
 </li>
 <li>
 A focus on confidentiality and adherence to security and protocol rules in handling passenger information and throughout all operations,
 </li>
 <li>
 Great command of English; preferanbly knowledge of a second foreign language,
 </li>
 <li>
 Knowledge about high-level guest satisfaction and personal service standards,
 </li>
 <li>
 Ability to perform each task with a customer focus,
 </li>
 <li>
 Strong crisis management skills with a proactive approach,
 </li>
 <li>
 Ability to work in a shift-based schedule,
 </li>
 <li>
 A professional and discreet approach throughout duties,
 </li>
 <li>
 Great attention to diction and professional appearance,
 </li>
 </ul>
 
 
 
 
 
 What Awaits You in &Idot;GA 💎
 
 
 
 
 
 <ul>
 <li>
 You can benefit from Private Health Insurance,
 </li>
 <li>
 You can enjoy the privileges of your foreign language skills with Foreign Language Allowance!
 </li>
 <li>
 The &Idot;GA family is growing more with your inclusion, and our little &Idot;GA members can benefit from daycare support until they reach 68 months-old!
 </li>
 <li>
 You can benefit from many different stores and services provided at &Idot;GA Istanbul Airport!
 </li>
 <li>
 You can benefit from discounted prices and privileges through our collaborations with many leading brands!
 </li>
 <li>
 You can enjoy a variety of delicious meals in our cafeterias at the Airport and &Idot;GA Campus!
 </li>
 <li>
 With &Idot;GA Academy, which has won numerous awards globally, you can participate in many programs supporting your individual and career development both domestically and/or internationally!
 </li>
 <li>
 Our shuttles are waiting for you within a maximum distance of 1 km! With a total of 12,000 users and 300 service vehicles, you can benefit from our service network reaching all points of Istanbul except for the Adalar and &Scedil;ile!
 </li>
 <li>
 At &Idot;GA, you can interact with colleagues who share your passions and interests, become part of our vibrant social clubs and create memories beyond the workplace!
 </li>
 <li>
 You can win surprise gifts through various contests and draws,
 </li>
 <li>
 With the orientation program at &Idot;GA, along with the support of your Buddy, you can learn and grow to feel in a unique experience!
 </li>
 <li>
 Celebrate your new age with joy at the monthly organized birthday parties at &Idot;GA!
 </li>
 <li>
 With the privileges provided by &Idot;GA Pass, you can have a unique pre-flight experience! You can explore it beforehand by clicking here now: https://www.igapass.com/tr
 </li>
 <li>
 &Idot;GA is inclusive with all its diverse colors. Coming from different cultural backgrounds and having unique competencies; the comfort of our colleagues who stand against obstacles is more precious than anything!
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Your personal data, which you will convey through LinkedIn, is processed within the scope of the Personal Data Protection Law for the purposes specified in the Information Text that can be accessed via this link : "
 
 https://www.igairport.com/tr/insan-kaynaklari/kariyer-firsatlari
 
 ."
 
 
 
 
 The processed personal data is limited to the data you share only. By applying for the relevant job posting, you approve that your resume, when submitted, will be processed for the purposes stated in the Information Text, and if a suitable position opens, it may be transferred to the Company's group companies and business partners, and may also be processed by these companies for the purpose of recruitment.
 
 
</div>

C-VIP Guest Experience Specialist (Pre-Opening Team)

<div>
 
 
 &Idot;GA Istanbul Airport,
 
 the largest infrastructure project in the history of the Republic of T&uuml;rkiye, began operations on October 29, 2018.
 
 T&uuml;rkiye&rsquo;s gateway to the world
 
 , the airport continues its operations as a significant global hub, connecting the Asian, African, and European continents. Built on an area of 76.5 million square meters, the airport has a terminal serving 90 million passengers, with a planned total capacity of 200 million.
 
 
 &Idot;GA Istanbul Airport, honored by Skytrax as the &ldquo;Best Airport of 2023,&rdquo; &ldquo;World&rsquo;s Best Airport Shopping Experience,&rdquo; and &ldquo;Most Family-Friendly Airport,&rdquo; and by ACI as Europe&rsquo;s &ldquo;Best Airport Over 40 Million Passengers,&rdquo; &ldquo;Most Enjoyable,&rdquo; and &ldquo;Cleanest,&rdquo; continues to set global standards.
 
 
 At &Idot;GA, we believe every individual is unique, yet united by a shared vision and passion. Guided by our strategic goals and strong work ethic, we strive to move forward every day. If you aspire to be part of this proud and unique journey, we are looking for a talented
 
 &lsquo;&rsquo;Reception Specialist&rsquo;&rsquo;
 
 to join us at the
 
 &ldquo;meeting point&rdquo;
 
 of the world.
 
 
 
 
 
 
 Your Journey Begins With a Unique Role ✈️
 
 
 
 
 
 <ul>
 <li>
 Greet VVIP passengers and manage smooth check-in procedures,
 </li>
 <li>
 Verify flight details, reservations and service packages accurately,
 </li>
 <li>
 Deliver suite packages, room keys and service items with clear explanations,
 </li>
 <li>
 Coordinate baggage handling, transfers and special guest requests with relevant teams,
 </li>
 <li>
 Provide personalized, luxury-standard and guest-focused service,
 </li>
 <li>
 Analyze guest expectations and offer tailored service recommendations,
 </li>
 <li>
 Guide guests throughout the terminal, lounge and service areas,
 </li>
 <li>
 Manage suite occupancy information, package workflows and key tracking effectively,
 </li>
 <li>
 Complete system entries, documentation and operational reports,
 </li>
 </ul>
 
 
 
 
 
 Proudly Show Your Skill to the World 🌍
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Tourism, Hospitality or related fields,
 </li>
 <li>
 3+ years of experience in luxury hotel reception, front office or guest relations,
 </li>
 <li>
 Preferably experience in aviation, terminal operations or private jet services,
 </li>
 <li>
 Strong knowledge of VIP/VVIP protocols, concierge processes and check-in procedures,
 </li>
 <li>
 A professional and discreet approach towards passengers throughout duties,
 </li>
 <li>
 Great attention to diction and professional appearance,
 </li>
 <li>
 Ability to perform each transfer with a customer focus,
 </li>
 <li>
 Focus on confidentiality throughout all processes and procedures,
 </li>
 <li>
 Great command of English; preferably knowledge of a second foreign language,
 </li>
 <li>
 Ability to work in a shift-based schedule,
 </li>
 </ul>
 
 
 
 
 
 What Awaits You in &Idot;GA 💎
 
 
 
 
 
 <ul>
 <li>
 You can benefit from Private Health Insurance,
 </li>
 <li>
 You can enjoy the privileges of your foreign language skills with Foreign Language Allowance!
 </li>
 <li>
 The &Idot;GA family is growing more with your inclusion, and our little &Idot;GA members can benefit from daycare support until they reach 68 months-old!
 </li>
 <li>
 You can benefit from many different stores and services provided at &Idot;GA Istanbul Airport!
 </li>
 <li>
 You can benefit from discounted prices and privileges through our collaborations with many leading brands!
 </li>
 <li>
 You can enjoy a variety of delicious meals in our cafeterias at the Airport and &Idot;GA Campus!
 </li>
 <li>
 With &Idot;GA Academy, which has won numerous awards globally, you can participate in many programs supporting your individual and career development both domestically and/or internationally!
 </li>
 <li>
 Our shuttles are waiting for you within a maximum distance of 1 km! With a total of 12,000 users and 300 service vehicles, you can benefit from our service network reaching all points of Istanbul except for the Adalar and &Scedil;ile!
 </li>
 <li>
 At &Idot;GA, you can interact with colleagues who share your passions and interests, become part of our vibrant social clubs and create memories beyond the workplace!
 </li>
 <li>
 You can win surprise gifts through various contests and draws,
 </li>
 <li>
 With the orientation program at &Idot;GA, along with the support of your Buddy, you can learn and grow to feel in a unique experience!
 </li>
 <li>
 Celebrate your new age with joy at the monthly organized birthday parties at &Idot;GA!
 </li>
 <li>
 With the privileges provided by &Idot;GA Pass, you can have a unique pre-flight experience! You can explore it beforehand by clicking here now: https://www.igapass.com/tr
 </li>
 <li>
 &Idot;GA is inclusive with all its diverse colors. Coming from different cultural backgrounds and having unique competencies; the comfort of our colleagues who stand against obstacles is more precious than anything!
 </li>
 </ul>
 
 
 
 
 Your personal data, which you will convey through LinkedIn, is processed within the scope of the Personal Data Protection Law for the purposes specified in the Information Text that can be accessed via this link : "https://www.igairport.com/tr/insan-kaynaklari/kariyer-firsatlari."
 
 
 The processed personal data is limited to the data you share only. By applying for the relevant job posting, you approve that your resume, when submitted, will be processed for the purposes stated in the Information Text, and if a suitable position opens, it may be transferred to the Company's group companies and business partners, and may also be processed by these companies for the purpose of recruitment
 
</div>

C-VIP Reception Specialist (Pre-Opening Team)

<div>
 
 
 &Idot;GA Istanbul Airport,
 
 the largest infrastructure project in the history of the Republic of T&uuml;rkiye, began operations on October 29, 2018. T&uuml;rkiye&rsquo;s gateway to the world, the airport continues its operations as a
 
 significant global hub,
 
 connecting the Asian, African, and European continents. Built on an area of 76.5 million square meters, the airport has a terminal serving 90 million passengers, with a planned total capacity of 200 million.
 
 
 &Idot;GA Istanbul Airport, honored by Skytrax as the &ldquo;Best Airport of 2023,&rdquo; &ldquo;World&rsquo;s Best Airport Shopping Experience,&rdquo; and &ldquo;Most Family-Friendly Airport,&rdquo; and by ACI as Europe&rsquo;s &ldquo;Best Airport Over 40 Million Passengers,&rdquo; &ldquo;Most Enjoyable,&rdquo; and &ldquo;Cleanest,&rdquo; continues to set global standards.
 
 
 At &Idot;GA, we believe every individual is unique, yet united by a shared vision and passion. Guided by our strategic goals and strong work ethic, we strive to move forward every day. If you aspire to be part of this proud and unique journey, we are looking for a talented
 
 &lsquo;&rsquo;Luxury Hospitality Sales Supervisor (C-VIP Pre-Opening Team)'&rsquo;
 
 to join us at the
 
 &ldquo;meeting point&rdquo;
 
 of the world.
 
 
 
 
 
 
 Your Journey Begins With a Unique Role
 
 ✈️
 
 
 
 
 <ul>
 <li>
 Manage field sales processes for luxury travel agencies,
 </li>
 <li>
 Conduct sales meetings with upper-segment hotel and premium hospitality partners, executives and travel advisors,
 </li>
 <li>
 Participate in customer meetings and deliver sales presentations,
 </li>
 <li>
 Plan, organize and follow up on sales activities,
 </li>
 <li>
 Manage sales processes for premium services and special events within the terminal,
 </li>
 <li>
 Track sales performance and prepare regular sales reports,
 </li>
 <li>
 Manage customer portfolio and ensure high-level brand representation,
 </li>
 </ul>
 
 
 
 
 
 Proudly Show Your Skill to the World
 
 🌍
 
 
 
 
 <ul>
 <li>
 5+ years of sales experience in luxury hospitality and upper-segment hotel environments, working with corporate and/or boutique premium brands,
 </li>
 <li>
 Experience in relationship-based sales with high-income customer profiles,
 </li>
 <li>
 Great level of competency in English,
 </li>
 <li>
 Experience in sales reporting and performance tracking,
 </li>
 <li>
 Hands-on experience with CRM / PMS systems (Salesforce, Opera or similar),
 </li>
 <li>
 Strong communication, representation and stakeholder management skills,
 </li>
 <li>
 Ability to work actively in the field and adapt to a fast-paced environment,
 </li>
 </ul>
 
 
 
 
 
 What Awaits You in &Idot;GA
 
 💎
 
 
 
 
 <ul>
 <li>
 You can benefit from Private Health Insurance,
 </li>
 <li>
 You can enjoy the privileges of your foreign language skills with Foreign Language Allowance!
 </li>
 <li>
 The &Idot;GA family is growing more with your inclusion, and our little &Idot;GA members can benefit from daycare support until they reach 68 months-old!
 </li>
 <li>
 You can benefit from many different stores and services provided at &Idot;GA Istanbul Airport!
 </li>
 <li>
 You can benefit from discounted prices and privileges through our collaborations with many leading brands!
 </li>
 <li>
 You can enjoy a variety of delicious meals in our cafeterias at the Airport and &Idot;GA Campus!
 </li>
 <li>
 With &Idot;GA Academy, which has won numerous awards globally, you can participate in many programs supporting your individual and career development both domestically and/or internationally!
 </li>
 <li>
 Our shuttles are waiting for you within a maximum distance of 1 km! With a total of 12,000 users and 300 service vehicles, you can benefit from our service network reaching all points of Istanbul except for the Adalar and &Scedil;ile!
 </li>
 <li>
 At &Idot;GA, you can interact with colleagues who share your passions and interests, become part of our vibrant social clubs and create memories beyond the workplace!
 </li>
 <li>
 You can win surprise gifts through various contests and draws,
 </li>
 <li>
 With the orientation program at &Idot;GA, along with the support of your Buddy, you can learn and grow to feel in a unique experience!
 </li>
 <li>
 Celebrate your new age with joy at the monthly organized birthday parties at &Idot;GA!
 </li>
 <li>
 With the privileges provided by &Idot;GA Pass, you can have a unique pre-flight experience! You can explore it beforehand by clicking here now: https://www.igapass.com/tr
 </li>
 <li>
 &Idot;GA is inclusive with all its diverse colors. Coming from different cultural backgrounds and having unique competencies; the comfort of our colleagues who stand against obstacles is more precious than anything!
 </li>
 </ul>
 
 
 
 
 
 
 
 Your personal data, which you will convey through LinkedIn, is processed within the scope of the Personal Data Protection Law for the purposes specified in the Information Text that can be accessed via this link : "https://www.igairport.com/tr/insan-kaynaklari/kariyer-firsatlari."
 
 
 The processed personal data is limited to the data you share only. By applying for the relevant job posting, you approve that your resume, when submitted, will be processed for the purposes stated in the Information Text, and if a suitable position opens, it may be transferred to the Company's group companies and business partners, and may also be processed by these companies for the purpose of recruitment.
 
</div>

Luxury Hospitality Sales Supervisor (C-VIP Pre-Opening Team)

Kalyon Construction Group

<div>
 
 
 About Us
 
 
 
 We are the first and largest Designer Outlet project of the country combined with a unique hybrid retail experience soon to open our door. Our objective is to redefine the shopping experience with top-tier designer brands and unparalleled customer service in a privileged location allowing us to attract million of local shoppers and international tourists, Our goal is to create an exclusive, engaging retail destination that attracts discerning shoppers and sets a new standard in outlet retail shopping in Istanbul
 
 
 
 Position Overview
 
 
 
 We are seeking a proactive and strategic Marketing Manager to lead all marketing initiatives from pre-opening through to ongoing operations. This role will be pivotal in building anticipation and excitement for the mall launch, establishing strong brand positioning in the market, and driving sustained customer engagement post-opening. Expertise in CRM and database marketing is essential to deliver targeted, data-driven campaigns that maximize customer acquisition and loyalty.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 Pre-Opening Phase:
 
 
 <ul>
 <li>
 Develop and execute comprehensive pre-opening marketing plans to build brand awareness and excitement.
 </li>
 <li>
 Create targeted campaigns to attract potential shoppers, tenants, and media attention prior to launch.
 </li>
 <li>
 Coordinate launch events, grand opening promotions, and partnerships to ensure a strong market entry.
 </li>
 <li>
 Develop content and marketing collateral to support pre-opening sales and leasing efforts.
 </li>
 <li>
 Establish CRM database host, and develop smooth digital journey to implement CRM data capturing of various channels with segmented customer database.
 </li>
 </ul>
 
 
 Post-Opening Phase:
 
 
 <ul>
 <li>
 Lead ongoing marketing activities, including digital marketing, advertising, PR &amp; events, social contents, partnership and tenant collaborations.
 </li>
 <li>
 Utilize CRM and database marketing to design personalized customer journeys and loyalty programs.
 </li>
 <li>
 Analyze shopper behavior and campaign performance to continuously optimize marketing ROI.
 </li>
 <li>
 Manage marketing budget, vendors, and partnerships to maximize impact and efficiency.
 </li>
 <li>
 Lead and mentor the marketing team of minimm 3 deputies while fostering a culture of creativity and accountability.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 
 
 Education &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Marketing, Business, or related field (Master&rsquo;s preferred).
 </li>
 <li>
 Minimum 8 years of marketing experience, ideally with exposure to retail, luxury brands, or Leading shopping malls.
 </li>
 <li>
 Proven success in launching new retail destinations or brands, especially with pre-opening marketing campaigns.
 </li>
 <li>
 Strong experience with CRM platforms and database marketing to develop targeted, data-driven campaigns.
 </li>
 <li>
 Rich connections in the partnership with airlines, hotels, corporations, and banks, etc will be a great plus.
 </li>
 </ul>
 
 
 Skills &amp; Knowledge
 
 
 <ul>
 <li>
 Deep understanding of CRM tools (e.g., Salesforce, HubSpot) and data segmentation techniques.
 </li>
 <li>
 Ability to translate market research and customer data into actionable marketing strategies.
 </li>
 <li>
 Expertise in digital marketing channels including SEO, SEM, email marketing, and social media.
 </li>
 <li>
 Excellent project management skills, capable of handling multiple complex projects simultaneously.
 </li>
 <li>
 Strong communication and interpersonal skills for collaboration with tenants, agencies, and internal teams.
 </li>
 <li>
 Creativity and attention to detail to maintain a luxury brand image.
 </li>
 <li>
 Comfortable working in a fast-paced, dynamic environment with shifting priorities.
 </li>
 <li>
 Preferred Qualifications:
 </li>
 <li>
 Experience in launching complicated Commercial Projects (Malls) and/or managing Luxury and International Brands
 </li>
 <li>
 Knowledge of loyalty programs, omnichannel marketing, and customer lifecycle management.
 </li>
 <li>
 Familiarity with event marketing and experiential retail strategies.
 </li>
 </ul>
 
 
 Why Join Us?
 
 
 <ul>
 <li>
 Be an essential part of this exciting launch of the most unique commercial project in the country.
 </li>
 <li>
 Opportunity to define the project&rsquo;s customer experience from the ground up and shape the strategy from conception to completion
 </li>
 <li>
 Work within an Internationally lead Team leading luxury brands in a collaborative environment.
 </li>
 <li>
 Competitive compensation and benefits package.
 </li>
 <li>
 Growth and development opportunities in a dynamic retail setting and future opportunities.in other mature and upcoming markets
 </li>
 </ul>
 
 
</div>

Marketing Manager

Accor

<div>Company Description 
The Grand Tarabya Managed by Accor
As soon as you step inside The Grand Tarabya Managed by Accor, which holds a very special place in Istanbul's history, you will feel the charm of a 100-years-old past, the highest architectural and aesthetic standards, and the splendor inspired by the sparkle of the Bosphorus. From the 4.500 square meter spa area to the panoramic Bosphorus view of 29 residences and 248 rooms, from the magnificent 1.280 square meter ballroom to the restaurants and bars offering an unforgettable gastronomic adventure, The Grand Tarabya Managed by Accor, combines care, elegance, and comfort in every detail. With its doors opening to the Bosphorus, The Grand Tarabya Managed by Accor, will forever hold its place in your memory. 
Job Description 
We are seeking a friendly and professional Receptionist to join our team in Istanbul, T&uuml;rkiye. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a positive experience for everyone who enters our establishment.<ul><li>
Greet and welcome guests in a warm and professional manner</li><li>
Handle check-ins and check-outs efficiently, ensuring all bills are accurate</li><li>
Answer phone calls, respond to emails, and manage guest inquiries and requests</li><li>
Provide information about local attractions, restaurants, and events to enhance guest experiences</li><li>
Coordinate with other departments to fulfill guest needs and resolve any issues</li><li>
Manage reservations and assist with overbooking situations when necessary</li><li>
Process payments and handle cash transactions accurately</li><li>
Maintain a clean and organized reception area</li><li>
Assist with administrative tasks such as filing, data entry, and report generation</li><li>
Ensure compliance with safety and security procedures</li></ul> 

Qualifications 
<ul><li>
Excellent communication skills in English; proficiency in Turkish and additional languages is highly valuable</li><li>
Strong customer service orientation with a friendly and professional demeanor</li><li>
Previous experience in hospitality or a similar customer-facing role is preferred but not mandatory</li><li>
Proficiency in Microsoft Office Suite and ability to learn hotel management software quickly</li><li>
Experience with Opera PMS is an advantage</li><li>
Exceptional organizational skills with the ability to multitask and prioritize effectively</li><li>
Problem-solving skills and the ability to remain calm under pressure</li><li>
Flexibility to work in shifts, including weekends and holidays if required</li><li>
Basic math skills for handling financial transactions</li><li>
Excellent phone etiquette and professional appearance</li><li>
Ability to work collaboratively in a team environment</li><li>
Knowledge of the hospitality industry and local area is a plus</li></ul></div>

Receptionist

Roka Groups

Client &amp; Account Specialist Location: Istanbul | Company: Roka GroupsPortuguese, Spanish, Malay, Indonesian, Vietnamese, Japanese or KoreanJob Description: As a Sales &amp; Client Engagement Specialist, your responsibilities will include: Managing inbound and outbound calls (conversion and retention-focused call center) Guiding clients through account opening, usage, and closure in a clear and professional manner Supporting customers during the investment process and ensuring compliance with legal regulations Building and maintaining long-term relationships with international clients Responding to inquiries via phone, email, or live chat Ensuring a high level of customer satisfaction with accurate and timely support Monitoring client accounts and keeping customer data up to dateWhat We Offer: Competitive USD-based salary + monthly performance bonuses A professional, international, and dynamic work environment Full training and continuous learning opportunities Clear career growth and advancement pathsWho can apply:fluent in Portuguese, Spanish, Malay, Indonesian, Vietnamese, Japanese or KoreanJob Types: Full-time, CommissionPay: From 50,000.00TRY per month

Client & Account Specialist (Portuguese or Spanish)

Marriott International

<div>Additional Information 
Job Number25202839 
Job CategoryRooms &amp; Guest Services Operations 
LocationSheraton Istanbul City Center, Haci Ahmet Mah, Istanbul, T&uuml;rkiye, T&uuml;rkiye, 34440 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul> 
CORE WORK ACTIVITIES 
Supporting Management of Front Desk Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and builds mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Ensures employee recognition is taking place on all shifts.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees.</li></ul> 
Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Collaborates with the Front Office Manager on ways to continually improve departmental service.</li></ul>
<ul><li>Communicates a clear and consistent message regarding the Front Office goals to produce desired results.</li></ul>
<ul><li>Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Displays outstanding hospitality skills.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Provides feedback to employees based on observation of service behaviors.</li></ul>
<ul><li>Handles guest problems and complaints effectively.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul> 
Managing Projects and Policies
<ul><li>Implements the customer recognition/service program, communicating and ensuring the process.</li></ul>
<ul><li>Ensures compliance with all Front Office policies, standards and procedures.</li></ul>
<ul><li>Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.</li></ul> 

Additional Responsibilities
<ul><li>Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Functions in place of the Front Office Manager in his/her absence.</li></ul>
<ul><li>Communicates critical information from pre- and post-convention meetings to the Front Office staff.</li></ul>
<ul><li>Participates in department meetings.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

AsstMgr-Front Office I

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