call center executive

call center representative Jobs in Abu Dhabi

call center representative

customer service agent 01a26 Jobs in Abu Dhabi

customer service agent 01a26

customer service representative Jobs in Abu Dhabi

customer service representative

call center agent 01a26

TALENTMATE

<div>
 
 Job Description
 
 
 
 As a Call Center Agent, you will play a crucial role in representing our organization and assisting our customers by providing exceptional service and support. You will be the first point of contact for customers seeking assistance with products or services, handling inquiries, and resolving complaints. The ideal candidate will possess excellent communication and problem-solving skills, be able to work in a fast-paced environment, and have a strong commitment to customer satisfaction. You will need to quickly gain a deep understanding of our offerings and be able to effectively communicate solutions to our valued customers. Your goal will be to ensure a positive customer experience and foster strong relationships with our clientele.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Respond to customer inquiries and provide comprehensive information about our products and services.
 </li>
 <li>
 Handle a high volume of incoming calls while maintaining a positive and personable approach.
 </li>
 <li>
 Identify and assess customers&rsquo; needs to achieve satisfaction and resolution of issues.
 </li>
 <li>
 Build sustainable relationships and trust with customer accounts through open and interactive communication.
 </li>
 <li>
 Resolve customer complaints by following up to ensure a complete resolution.
 </li>
 <li>
 Provide accurate, valid, and complete information by using the right methods/tools.
 </li>
 <li>
 Keep records of customer interactions, process customer accounts, and file documents.
 </li>
 <li>
 Strive to achieve call resolution on the first contact to satisfy service level agreements.
 </li>
 <li>
 Meet personal/team qualitative and quantitative targets for performance and KPIs.
 </li>
 <li>
 Follow communication procedures, guidelines, and policies to maintain high service standards.
 </li>
 <li>
 Collaborate with team members to provide a consistent level of care across all interactions.
 </li>
 <li>
 Stay updated with product knowledge and new developments to address customer concerns effectively.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 High school diploma or equivalent qualification required for this position.
 </li>
 <li>
 Previous experience in a customer support role is highly advantageous.
 </li>
 <li>
 Strong phone contact handling skills and active listening capabilities.
 </li>
 <li>
 Customer orientation and ability to adapt/respond to different types of characters.
 </li>
 <li>
 Excellent communication skills, both verbal and written, are essential.
 </li>
 <li>
 Ability to multi-task, prioritize, and manage time efficiently in a fast-paced environment.
 </li>
 <li>
 Familiarity with CRM systems and practices would be beneficial.
 
 
 </li>
 </ul>
 Job Details
 
 
 Role Level: Mid-Level Work Type: Full-Time Country: United Arab Emirates City: Abu Dhabi Company Website: https://www.talentmate.com Job Function: Call Center Operations Company Industry/
 
 
 Sector: Recruitment &amp; Staffing
 
 
 What We Offer
 
 
 
 About The Company
 
 
 
 Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.
 
 
 Report
 
 
 Disclaimer: talentmate.com is only a platform to bring jobseekers &amp; employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.
</div>

Call Center Agent 01A26

NMC Health plc

<div>First point of contact for our patients, providing them with exceptional customer service and support. Ensuring calls to and from the hospital are attended promptly, politely and to the entire satisfaction of the patient.
Answering incoming calls, managing multiple lines simultaneously, and help patients with various tasks. Those may include scheduling appointments, providing information about healthcare services, confirming insurance details, and routing calls to appropriate healthcare personnel .</div>
 <div><ul><li>Responsible for maintaining excellent telephone etiquette and professionalism while attending to the patient calls
</li><li>Maintaining departmental KPI&rsquo;s.
</li><li>Liaising with the supervisor and the HOD to improve KPI&rsquo;s and overall patient experience.
</li><li>Responsible for attending to all the incoming patient calls promptly, without delay.
</li><li>Ensures call backs are completed in a timely manner.
</li><li>Maintains clarity in communication and pleasant tone of voice at all times.
</li><li>Well versed with the contact center processes of call hold, call transfer, message receipt, call back as per specified guidelines.
</li><li>Assists the patient in the best way possible and creating a good impression
</li><li>Maintaining a good average handling time while ensuring that the caller is satisfied and has been attended too.
</li><li>Responsible for booking appointments as well as clarifying enquiries related to the hospital services.
</li><li>Responsible for collecting and maintaining feedback regarding services and communicating effectively with the concerned department, regarding any complaints received from patients.
</li><li>Responsible for handing difficult patients with calmness in a professional manner and escalate to the concerned department when needed.
</li><li>Multitask and manage the call volumes as per the call process flow.
</li><li>Promote the services of the hospital to patients.
</li><li>Follow the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department
</li><li>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</li><li>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</li><li>Participates and contributes to scheduled in-house training programs.
</li><li>Exercises effective interpersonal skills in dealings with department staff, colleagues and Management.
</li><li>Maintains patient &amp; staff confidentiality.
</li><li>Demonstrates the ability to listen to others in promoting effective communication.
</li><li>Appointment management including no shows, confirmation, cancellation &amp; rescheduling.
</li><li>Doctors calendar creation and updating &amp; maintaining doctors notes.
</li></ul>Maintaining the duty change as per the unit protocol</div>
 <div>Minimum 1 year experience as a call center agent in a patient focused environment and operation of multi-line switchboard system</div>

Call Center Executive

<div>
 
 Job Description
 
 
 
 As a Senior Storekeeper (01A26), you will play a pivotal role in managing and overseeing the storage, distribution, and inventory management in a warehouse or store environment. This position requires an experienced individual with exceptional organizational skills and keen attention to detail. You will be responsible for ensuring that all inventory records are up-to-date and accurate, maintaining appropriate stock levels, and supervising a team of storekeepers. This role demands a proactive problem-solver with the ability to work independently as well as part of a team. Strong communication skills are essential, as you will liaise with different departments to ensure smooth operations. If you are a seasoned professional with a proven track record in inventory management, we would like to meet you.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Oversee daily operations of the store and supervise staff activities efficiently.
 </li>
 <li>
 Ensure all inventory records are accurate and regularly updated in the system.
 </li>
 <li>
 Maintain optimal stock levels by conducting regular audits and assessments.
 </li>
 <li>
 Develop and implement effective inventory management procedures and policies.
 </li>
 <li>
 Coordinate with vendors for timely deliveries and manage discrepancies promptly.
 </li>
 <li>
 Monitor storage conditions to preserve the quality and integrity of goods.
 </li>
 <li>
 Train, guide, and motivate storekeepers to enhance individual performance.
 </li>
 <li>
 Prepare and present detailed reports on inventory levels, discrepancies, and trends.
 </li>
 <li>
 Ensure compliance with health, safety, and regulatory requirements in the store.
 </li>
 <li>
 Respond to and resolve issues related to inventory shortages or surpluses.
 </li>
 <li>
 Facilitate monthly, quarterly, and annual stock-taking activities comprehensively.
 </li>
 <li>
 Collaborate with other departments to forecast future inventory needs accurately.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in logistics, supply chain management, or a related field.
 </li>
 <li>
 Minimum of five years experience in inventory management or storekeeping.
 </li>
 <li>
 Proven leadership skills with experience in supervisory roles preferred.
 </li>
 <li>
 Strong analytical capabilities to interpret inventory data and trends.
 </li>
 <li>
 Excellent organizational skills with attention to detail and accuracy.
 </li>
 <li>
 Effective communication skills for interaction with vendors and team members.
 </li>
 <li>
 Proficiency in inventory management software and Microsoft Office Suite.
 
 
 </li>
 </ul>
 Job Details
 
 
 Role Level: Mid-Level Work Type: Full-Time Country: United Arab Emirates City: Abu Dhabi Company Website: https://www.talentmate.com Job Function: Procurement &amp; Vendor Management Company Industry/
 
 
 Sector: Recruitment &amp; Staffing
 
 
 What We Offer
 
 
 
 About The Company
 
 
 
 Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.
 
 
 Report
 
 
 Disclaimer: talentmate.com is only a platform to bring jobseekers &amp; employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.
</div>

Senior Storekeeper 01A26

Nasm Property Investment LLC

Nasm Property Investment is seeking a motivated, results‑oriented Listing Agent to join our dynamic real estate team in Abu Dhabi. The ideal candidate will be responsible for sourcing new property listings, particularly for sale and rent, engaging property owners, and managing the full lifecycle of listings. The role involves building strong relationships, conducting market evaluations, and achieving targets with the support of our marketing team.Key Responsibilities<ul><li>Proactively call property owners / landlords to generate leads and secure listings for sale or rent.</li><li>Advise owners on pricing strategies using market research and comparative market analysis.</li><li>Prepare and present listing agreements and necessary documentation, ensuring compliance with relevant regulations in Abu Dhabi.</li><li>Publish and manage property listings on all major online portals (e.g., Bayut, Property Finder, Dubizzle) and internal CRM.</li><li>Maintain and update listing details: availability, price changes, documentation, photos.</li><li>Track leads &amp; follow‑ups, schedule showings, respond to owner/tenant inquiries, negotiate terms where needed.</li><li>Maintain accurate daily/weekly activity reports: calls made, listings secured, status of each listing.</li><li>Stay informed about market trends, developments, regulations, and competition in Abu Dhabi.</li></ul>Qualifications &amp; Skills<ul><li>Strong communication skills in English &amp; Arabic preferred.</li><li>Ability to cold‑call owners and negotiate with confidence.</li><li>Good understanding of Abu Dhabi real estate market: pricing trends, areas, regulations.</li><li>Well‑organized, detail oriented, able to manage multiple listings and tasks.</li><li>Comfortable using a CRM system, online portals, MS Office tools.</li><li>Self‑motivated, target‑driven, with a strong work ethic.</li></ul>What We Offer<ul><li>Base salary + attractive commission structure.</li><li>Performance incentives and rewards for meeting / exceeding targets.</li><li>Training and support from marketing, &amp; admin teams.</li><li>Opportunity for growth within the company.</li><li>Work in a professional, dynamic real estate environment.</li></ul>Job Type: Full-timeWork Location: In person

Sales and Leasing - Listing Agent

Cherie clinic

Job Description:We are looking for a professional and customer-focused Call Center Executive who is a native Arabic speaker to join our team. The ideal candidate will have experience in the medical field and a strong ability to handle patient interactions with care and efficiency.Key Responsibilities:Handle inbound and outbound calls in Arabic professionallyAssist patients with inquiries, appointments, and medical informationMaintain accurate records of customer interactionsProvide high-quality customer service and resolve issues promptlyCoordinate with internal medical teams when requiredRequirements:Native Arabic speaker (mandatory)Minimum 2 years of experience in a call center within the medical/healthcare fieldStrong communication and interpersonal skillsAbility to handle sensitive information with confidentialityBasic computer knowledge.Preferred Qualifications:Experience in hospitals, clinics, or healthcareJob Type: Full-timeWork Location: In person

Call Center Representative

La Verde Property Management

La Verde Property Management is looking for a motivated and customer-focused Call Center Executive to join our growing team in Abu Dhabi. The ideal candidate will be responsible for handling inbound and outbound calls, assisting clients with property inquiries, scheduling viewings, and providing excellent customer service. You will act as the first point of contact for clients, ensuring all inquiries related to property rentals, sales, maintenance, and services are handled professionally and efficiently.Key Responsibilities:<ul><li>Handle incoming and outgoing calls from clients and property owners.</li><li>Provide accurate information about available properties, services, and company offerings.</li><li>Schedule property viewings and follow up with potential clients.</li><li>Maintain and update customer records in the CRM system.</li><li>Coordinate with the sales, leasing, and property management teams.</li><li>Resolve customer inquiries and ensure high levels of customer satisfaction.</li><li>Follow up on leads and assist in generating new business opportunities.</li></ul>Requirements:<ul><li>Proven experience in a call center or customer service role (real estate experience is a plus).</li><li>Excellent communication and interpersonal skills.</li><li>Ability to handle multiple calls and work in a fast-paced environment.</li><li>Good computer skills and familiarity with CRM systems.</li><li>Fluency in English (Arabic is an advantage).</li><li>Positive attitude and strong problem-solving skills.</li></ul>Job Type: Full-timeWork Location: In person

Light Vehicle Driver

Microsoft

<div>
 
 Overview
 
 
 
 With over 17,000 employees worldwide, the Microsoft Customer Experience &amp; Success (CE&amp;S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&amp;S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide differentiated and connected customer experience.
 
 
 We are looking for a highly motivated and passionate
 
 Cloud Solution Architect (CSA) specialized in AI Security and Agentic AI
 
 to help enterprise customers securely design, deploy, govern, and operate AI and agent‑based workloads on Microsoft platforms. This is a customer‑facing technical role focused on securing AI systems, including
 
 Microsoft Agent 365
 
 , while driving measurable customer outcomes through architecture excellence, operational rigor, and deep usage of Microsoft Security solutions.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Act as a trusted technical advisor for customers adopting AI and agent‑based workloads
 </li>
 <li>
 Architect secure, scalable designs for Agent 365, Copilot, and AI‑powered workloads
 </li>
 <li>
 Guide customers on AI security governance, identity, access control, and observability
 </li>
 <li>
 Drive adoption and operational usage of Microsoft Security solutions (Defender, Sentinel, Entra, Purview)
 </li>
 <li>
 Remove technical blockers and de‑risk AI deployments
 </li>
 <li>
 Lead architecture workshops and design sessions with security and executive stakeholders
 </li>
 <li>
 Partner with sales, engineering, and partners to deliver customer success outcomes
 </li>
 <li>
 Capture feedback from the field to improve security and AI offerings
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer science, Information Technology, Engineering, Business, Cybersecurity, or related field 5+ years&rsquo; experience in cloud/infrastructure technologies, cybersecurity, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
 </li>
 <li>
 Deep understanding of Microsoft security technologies with hands on experience in delivering two or more of the following Microsoft security solutions:
 </li>
 <ul>
 <li>
 Microsoft Defender (Defender for Cloud, Defender XDR, Defender for Cloud Apps)
 </li>
 <li>
 Microsoft Sentinel
 </li>
 <li>
 Microsoft Entra (identity, Conditional Access, lifecycle governance)
 </li>
 <li>
 Microsoft Purview (data security, compliance, governance)
 </li>
 </ul>
 <li>
 Demonstrated experience securing AI‑powered workloads, including:
 </li>
 <ul>
 <li>
 Identity, access control, and least‑privilege enforcement
 </li>
 <li>
 Data protection and information governance
 </li>
 <li>
 Threat detection, posture management, and incident response for AI systems
 </li>
 </ul>
 <li>
 Hands‑on understanding of agentic architectures, including:
 </li>
 <ul>
 <li>
 AI agents, copilots, or autonomous systems
 </li>
 <li>
 Agent identity, lifecycle, and access management concepts
 </li>
 <li>
 Observability, logging, and behavioural monitoring for autonomous systems
 
 </li>
 </ul>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience with Microsoft Copilot Studio, Azure AI Foundry, or custom AI/agent frameworks secured on Azure or Microsoft 365 platforms
 </li>
 <li>
 Familiarity with AI security architecture patterns, including:
 </li>
 <ul>
 <li>
 Secure model access and isolation
 </li>
 <li>
 Guardrails, policy enforcement, and content safety
 </li>
 <li>
 AI workload discovery and posture management
 </li>
 </ul>
 <li>
 Knowledge of Zero Trust principles applied to AI and agent‑based systems, including identity‑centric security and continuous verification
 </li>
 <li>
 Experience integrating security into CI/CD or platform engineering workflows for AI or automation solutions
 </li>
 <li>
 Microsoft certifications such as:
 </li>
 <ul>
 <li>
 SC‑100: Cybersecurity Architect
 </li>
 <li>
 SC-200: Security Operations Analyst Associate
 </li>
 <li>
 SC-300: Identity and Access Administrator Associate
 </li>
 <li>
 AI-900: Microsoft Azure AI Fundamentals
 </li>
 <li>
 AZ-500: Azure Security Engineer Associate
 
 </li>
 </ul>
 </ul>
 This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
 
 
 Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about
 
 requesting accommodations.
 
</div>

Cloud Solution Architect - AI Security & Agentic AI

Explore 126+ Call center agent 01a26 in Abu Dhabi this April. Find roles across top companies and apply now to boost your career.