call center agent f b

J.S. Lootah Group

Call Center Agent &ndash; Food &amp; Beverage (F&amp;B)Is responsible for handling inbound and outbound customer calls, processing food delivery and takeaway orders, responding to customer inquiries, resolving complaints, and delivering an exceptional customer experience across multiple communication channels. The role requires fluency in English and Arabic, while additional languages are an advantage. Similar F&amp;B call center roles emphasize order accuracy, customer support, upselling, and coordination with restaurant operations.Key Responsibilities<ul><li>Answer inbound customer calls promptly and professionally.</li><li>Process delivery, takeaway, and dine-in reservations accurately.</li><li>Handle customer inquiries via phone, WhatsApp, email, website, and social media.</li><li>Provide information on menu items, promotions, pricing, and operating hours.</li><li>Upsell menu items, combo meals, beverages, and promotions.</li><li>Coordinate orders with kitchen and outlet teams to ensure timely delivery.</li><li>Resolve customer complaints and escalate complex issues when necessary.</li><li>Update customer information and maintain accurate records in the POS/CRM system.</li><li>Follow up with customers regarding delayed orders or feedback.</li><li>Meet service quality, call handling, and customer satisfaction (CSAT) targets.</li><li>Maintain confidentiality of customer information and company data.</li></ul>Qualifications<ul><li>Bachelor's degree or diploma is preferred.</li><li>Minimum 1&ndash;2 years of experience in a call center, customer service, or F&amp;B industry.</li><li>Experience with restaurant POS or food delivery platforms is an advantage.</li></ul>Required Skills<ul><li>Fluent in English and Arabic (mandatory).</li><li>Additional languages such as Hindi, Urdu, French, Russian, Chinese, or Tagalog are an advantage.</li><li>Excellent communication and active listening skills.</li><li>Strong customer service and problem-solving abilities.</li><li>Good computer skills and typing speed.</li><li>Ability to multitask in a fast-paced environment.</li><li>Knowledge of POS, CRM, and food delivery platforms.</li><li>Professional telephone etiquette.</li></ul>Key Performance Indicators (KPIs)<ul><li>Average Speed of Answer (ASA)</li><li>Call Quality Score</li><li>Customer Satisfaction (CSAT)</li><li>Order Accuracy</li><li>First Call Resolution (FCR)</li><li>Average Handling Time (AHT)</li><li>Upselling Revenue</li><li>Customer Complaint Resolution Time</li></ul>Working Conditions<ul><li>Rotational shifts, including weekends and public holidays.</li><li>Ability to work under pressure during peak meal periods.</li><li>Office-based call center environment supporting multiple restaurant outlets.</li></ul>Pay: AED2,000.00 - AED3,500.00 per monthWork Location: In person

Call Center Agent (F&B)

Cure Medical Center Physiotherapy

Medical Insurance Coordinator &amp; Claims SpecialistAbout Cure Medical Center PhysiotherapyCure Medical Center Physiotherapy is a specialized physiotherapy and rehabilitation center based in Sharjah, United Arab Emirates. We provide advanced rehabilitation services using modern technologies through a qualified and dedicated team committed to delivering high-quality patient care and an exceptional treatment experience.Job SummaryCure Medical Center Physiotherapy is seeking an experienced, highly organized, and detail-oriented Medical Insurance &amp; Claims Specialist to manage all medical insurance and claims operations efficiently, ensuring timely approvals, accurate claims processing, and an optimized revenue cycle while delivering outstanding patient service.Job PurposeTo ensure the efficient and accurate management of all medical insurance and claims processes by obtaining timely approvals, processing claims in accordance with payer requirements, minimizing claim denials, maximizing reimbursements, and ensuring compliance with UAE healthcare regulations.Key ResponsibilitiesInsurance &amp; Pre-Authorization Management<ul><li>Verify insurance eligibility and obtain pre-authorizations/ approvals in accordance with insurance providers&rsquo; requirements.</li><li>Manage the complete medical insurance claims cycle, including complete claims submissions and resubmissions.</li></ul>Claims Review<ul><li>Review medical records and supporting documentation to ensure compliance with insurance providers&rsquo; requirements and UAE healthcare regulations.</li><li>Verify the accuracy of medical coding and billing before claim submission to minimize claim denials.</li></ul>Claims Follow-up &amp; Revenue Collection<ul><li>Follow up on submitted claims, pending approvals, rejected claims, and denied cases while ensuring timely resolution.</li><li>Liaise with insurance companies until all claims and approvals are completed.</li><li>Perform insurance payment reconciliation and coordinate with the Finance Department to ensure accurate revenue collection.</li></ul>Reporting &amp; Records Management<ul><li>Prepare periodic reports on claims performance, claim denials, and complete insurance revenue cycle.</li><li>Maintain accurate electronic insurance records while ensuring patient confidentiality and data integrity.</li></ul>Communication &amp; Coordination<ul><li>Communicate professionally with patients regarding insurance coverage, approvals and appointment status.</li><li>Stay updated with insurance policies, payer requirements, and UAE healthcare regulations.</li><li>Collaborate effectively with physiotherapists, reception staff, administration, and all team members to ensure smooth workflow and provide administrative support when required.</li><li>Answer and manage incoming calls and messages professionally</li><li>Support accounting and financial administrative tasks, including accurate data entry and record maintenance</li></ul>QualificationsExperience<ul><li>Minimum 3 years of experience in medical insurance or claims management within the UAE.</li><li>Previous experience in a physiotherapy or rehabilitation center with insurance is preferred.</li></ul>Technical Knowledge<ul><li>Strong knowledge of UAE medical insurance procedures, pre-authorizations, claims processing, reimbursement, and revenue cycle management.</li><li>Hands-on experience dealing with major UAE insurance providers.</li><li>Excellent proficiency in Microsoft Excel, EMR/EHR systems, and medical billing &amp; RCM.</li></ul>Skills<ul><li>Excellent attention to detail with strong analytical and problem-solving skills.</li><li>Excellent written and verbal communication skills in English.</li><li>Ability to work under pressure, manage priorities, and meet deadlines.</li></ul>Preferred Qualifications<ul><li>CPC certification</li><li>Bachelor&rsquo;s degree in Accounting, Business Administration, Healthcare Administration or a related field is preferred.</li></ul>Important Note:In order to complete your application, we strongly recommend filling out the following form:https://forms.gle/asRvUTPC9oqiy5jG7This gives you the chance to share more about your experience and skills, as this plays an important role in our evaluation process.Ability to commute/relocate:<ul><li>Sharjah: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Working as a medical insurance coordinator: 2 years (Required)</li></ul>License/Certification:<ul><li>Certified Professional Coder (CPC) Certification (Preferred)</li></ul>Work Location: In person

Medical Insurance Coordinator

CARE AND CURE MEDICAL CENTER L.L.C

Care and Cure Medical Center LLC is looking for a dedicated Male Industrial Nurse to join our growing healthcare team.Location: SharjahRequirements:<ul><li>Valid MOH UAE License or MOH Eligibility Letter</li><li>Freshers/ Experienced are welcome</li><li>Strong patient care and communication skills</li><li>Ability to work in a fast-paced environment</li><li>Immediate joiners preferred</li></ul>Key Responsibilities:<ul><li>Provide nursing care and first aid to patients</li><li>Assist physicians during consultations and procedures</li><li>Monitor patients' health conditions and vital signs</li><li>Maintain accurate patient records and documentation</li><li>Ensure compliance with infection control, clinical, and safety standards</li><li>Promote workplace health and safety</li></ul>Interested candidates may send their CV to: kim@careandcure.aeJob Type: Full-timeWork Location: In person

Male Registered Nurse (MOH Licensed)

Explore 3+ Call center agent f b in Sharjah this August. Find roles across top companies and apply now to boost your career.

3 call center agent f b jobs In Sharjah

Call Center Agent (F&B)

Medical Insurance Coordinator

Male Registered Nurse (MOH Licensed)