customer service representative Jobs in Lahore

customer service representative

customer services representative Jobs in Lahore

customer services representative

call center agent

sales agent

sales officer (female)

call center agent female

Brandix Soft

Company: Brandix Soft (Pvt.) Ltd. Location: Gulberg, Lahore (On-site) Job Type: Full-time, Permanent Compensation: Attractive Base Salary + Uncapped Performance BonusesAbout Brandix SoftBrandix Soft (Pvt.) Ltd. is a dynamic and fast-growing digital marketing agency with a strong international footprint. We specialize in delivering data-driven digital solutions, including Search Engine Optimization (SEO) and comprehensive Digital Media Marketing, to help clients in the UK and US markets achieve significant and measurable business growth. Our success is driven by our talented team, and we are committed to fostering a culture of excellence and opportunity.Position OverviewWe are looking for enthusiastic and goal-oriented Female Call Center Agents to join our vibrant sales team. In this role, you will be the voice of our company, responsible for engaging with potential clients internationally to promote our services and drive new business. This is an excellent opportunity for individuals who thrive in a target-driven environment and are passionate about building a career in international sales and communication.Key Responsibilities<ul><li>Conduct outbound calls to prospective clients in the UK and US markets, introducing them to our SEO and digital marketing services.</li><li>Clearly communicate the value and benefits of our service offerings, customizing the conversation to address individual client needs and challenges.</li><li>Identify and qualify new sales leads through effective questioning and active listening, building a strong pipeline of opportunities.</li><li>Manage the initial sales process, from prospecting to setting appointments and generating qualified leads for the sales team.</li><li>Maintain detailed and accurate records of all customer interactions and follow-up activities in the company's CRM system.</li><li>Utilize feedback and performance metrics to continuously improve outreach strategies and communication techniques.</li><li>Strive to meet and exceed individual and team-based sales targets and key performance indicators (KPIs) on a monthly and quarterly basis.</li></ul>Required Qualifications &amp; Skills<ul><li>Minimum educational qualification of Matric / O-Levels / Intermediate. A Bachelor&rsquo;s degree is a plus.</li><li>Exceptional verbal communication skills in English, with a clear, professional, and easily understandable accent.</li><li>Strong interpersonal and relationship-building skills, with a natural talent for persuasion and negotiation.</li><li>A results-driven attitude, resilience, and a strong commitment to achieving set goals.</li><li>Excellent organizational skills and the ability to manage multiple tasks efficiently in a fast-paced setting.</li><li>Prior experience in tele-sales, outbound call centers, or the digital marketing industry is advantageous but not mandatory.</li><li>We highly encourage fresh graduates with outstanding communication skills and a determination to succeed to apply.</li></ul>What We Offer You<ul><li>Competitive Remuneration: A secure fixed base salary complemented by an uncapped, performance-based commission structure that rewards your success.</li><li>Comprehensive Training: Receive thorough initial training and ongoing coaching from experienced sales professionals to ensure you have the tools for success.</li><li>International Experience: Gain valuable exposure by interacting with a diverse international clientele and understanding global market dynamics.</li><li>Career Advancement: Clear and merit-based career progression paths for high performers seeking long-term growth within the company.</li><li>Positive Work Culture: Join a supportive, collaborative, and high-energy team environment that values each member's contribution.</li></ul>Job Details<ul><li>Work Location: On-site at our Gulberg, Lahore office.</li><li>Shift Timings (Monday to Friday):</li><li>UK Market Shift: 2:00 PM to 11:00 PM (PKT)</li><li>US Market Shift: 7:00 PM to 4:00 AM (PKT)</li></ul>Application ProcessIf you are a confident communicator ready to embark on a rewarding career path, we would love to hear from you. Please submit your updated resume and a brief cover letter for consideration.Email: hrsales@brandixsoft.com WhatsApp: +92 325 5599973Please note that only shortlisted candidates will be contacted for an interview.Job Types: Full-time, FresherPay: Rs40,000.00 - Rs75,000.00 per monthApplication Question(s):<ul><li>Do you agree that you've got good english communication skills, confident enough to deal with client's in UK &amp; US over call?</li><li>Can you please confirm us about the campaign, for which you would like to apply? UK or US!</li></ul>Experience:<ul><li>international cold calling: 1 year (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In personApplication Deadline: 30/11/2025

Call Center Agent (Female)

Company Overview Brandix Soft (Pvt.) Ltd. is a rapidly expanding digital marketing agency with a strong international presence. We specialize in delivering data-driven SEO and Digital Media Marketing solutions that drive measurable growth for our clients in the competitive UK and US markets. To support our continued expansion, we are building a dynamic team of ambitious professionals.Role Overview We are seeking highly motivated and results-driven female call center agents to engage and expand our client base in the UK and US markets. This role is ideal for individuals who are passionate about sales, excel in a target-driven environment, and are eager to build a career in international business development. The ideal candidate will possess exceptional English communication skills and the confidence to engage with international clients.Key Responsibilities<ul><li>Execute strategic outbound cold calling campaigns to generate new business opportunities from potential clients in the UK and US.</li><li>Clearly articulate the value proposition of our SEO and digital marketing services, tailoring the pitch to address specific client needs and pain points.</li><li>Build and manage a robust sales pipeline by proactively identifying, qualifying, and nurturing prospect relationships.</li><li>Own the full sales cycle, from initial prospecting and qualification to negotiation and successful deal closure.</li><li>Maintain accurate and up-to-date records of all sales activities, customer interactions, and deal progress in the company CRM.</li><li>Utilize sales data and market feedback to continuously refine outreach strategies and improve conversion rates.</li><li>Consistently achieve and exceed assigned monthly and quarterly sales targets and KPIs.</li></ul>Qualifications &amp; Skills<ul><li>Minimum academic qualification of Matric / O-Level / Intermediate. A bachelor's degree is preferred.</li><li>Exceptional verbal communication skills in English, with a neutral, clear, and professional accent suitable for UK and US clients.</li><li>Strong interpersonal skills, including active listening, persuasive pitching, and effective negotiation.</li><li>A results-oriented mindset with a customer-first approach and a proven drive to achieve goals.</li><li>Excellent organizational and time-management skills, with the ability to prioritize tasks in a fast-paced environment.</li><li>Prior experience in outbound sales, cold calling, or the digital marketing industry is a significant advantage.</li><li>We strongly encourage fresh graduates with outstanding communication skills and a strong desire to succeed in sales to apply.</li></ul>What We Offer<ul><li>Competitive Compensation: An attractive fixed base salary with an uncapped, performance-based commission and bonus structure.</li><li>Professional Development: Comprehensive initial training and ongoing coaching from seasoned industry experts.</li><li>International Exposure: Direct experience in international sales processes and client engagement within the UK and US markets.</li><li>Career Growth: Clearly defined pathways for professional advancement based on merit and performance.</li><li>Dynamic Work Environment: A collaborative, inclusive, and high-energy workplace culture that fosters success.</li></ul>Job Details<ul><li>Location: On-site, Gulberg, Lahore</li><li>Shift Timings (Monday - Friday):</li><li>UK Market Shift: 2:00 PM to 11:00 PM PKT</li><li>US Market Shift: 7:00 PM to 4:00 AM PKT</li><li>Job Type: Full-time, Permanent</li></ul>How to Apply If you are a confident communicator ready to take on this challenging and rewarding role, please submit your updated resume.Email: hrsales@brandixsoft.com WhatsApp: +92 325 5599973Job Types: Full-time, FresherPay: Up to Rs75,000.00 per monthExperience:<ul><li>international cold calling: 1 year (Required)</li></ul>Language:<ul><li>english fluently? (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In personApplication Deadline: 07/12/2025

Seven Zones Travel

We are currently seeking a detail-oriented and experienced Female Quality Assurance (QA) Specialist to join our team. The QA Specialist will be responsible for monitoring and evaluating the performance of our Customer Service Support Agents, focusing primarily on call handling quality, customer interaction, and compliance with company standards.Key Responsibilities:<ul><li>Monitor and listen to customer service calls to ensure high standards of customer care.</li><li>Evaluate call recordings for accuracy, professionalism, and adherence to scripts and protocols.</li><li>Provide detailed feedback and reports to management and agents on performance.</li><li>Identify gaps in agent performance and suggest areas for training and improvement.</li><li>Collaborate with the training team to implement corrective actions.</li><li>Maintain accurate QA logs and documentation.</li><li>Ensure agents comply with company policies and customer service best practices.</li></ul>Requirements:<ul><li>Female candidate (due to team and cultural requirements).</li><li>EDUCATION: MUST O-LEVEL 0r A-Level</li><li>Previous experience in quality assurance or call center evaluation preferred.</li><li>Strong communication and analytical skills.</li><li>Excellent attention to detail.</li><li>Proficient in using call monitoring tools and reporting software.</li><li>Fluent in ENGLISH &ndash; both spoken and written.</li><li>Ability to work independently and maintain confidentiality.</li></ul>Preferred Qualifications:<ul><li>1+ year of experience in a customer service or call center QA role.</li><li>Experience in the travel, hospitality, or service industry is a plus.</li></ul>Benefits:<ul><li>Competitive salary</li><li>Training and career development opportunities</li><li>Friendly and supportive work environment</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Quality Assurance Officer

WSL Consultants

Job Summary:We are seeking dedicated and enthusiastic Customer Support Agent (Male/Female) to join our customer service team. The successful candidates will be responsible for handling inbound and outbound calls, addressing customer inquiries, providing accurate information, and ensuring a high level of customer satisfaction.You will serve as the first point of contact for our customers, representing the company with professionalism, empathy, and efficiency.Key Responsibilities:<ul><li>Answer incoming calls and respond to customer inquiries promptly and professionally.</li><li>Make outbound calls to follow up with customers or promote products/services as required.</li><li>Provide accurate information regarding products, services, policies, and procedures.</li><li>Handle and resolve customer complaints with patience and a positive attitude.</li><li>Record customer information, transactions, and feedback in the system accurately.</li></ul>Qualifications:<ul><li>16 Years of education of education in any field.</li><li>Proven experience as a Call Center Agent, Customer Service Representative, or similar role (preferred).</li><li>Excellent communication and listening skills (verbal and written).</li><li>Ability to work in a fast-paced environment and handle pressure effectively.</li></ul>Preferred Skills:<ul><li>Language Urdu is must English is optional.</li><li>Positive, energetic, and customer-oriented attitude.</li><li>Strong teamwork and interpersonal skills.</li></ul>Benefits:<ul><li>Monthly Salary 40,000 PKR.</li><li>Paid training and professional development opportunities.</li><li>Opportunities for career growth within the company.</li></ul>How to Apply : ( Kindly Share your resume with mentioned post on This Number 03092228189 )Job Type: Full-timePay: From Rs40,000.00 per monthWork Location: In person

Customer Service Representative

Octet Solutions(SMC-PVT) Limited

We are hiring a Call Center Agent (preferably female) to join our software house support team. The ideal candidate will manage customer interactions across calls, chats, emails, and social media, ensuring fast, friendly, and accurate technical assistance for users of the company&rsquo;s software products.You&rsquo;ll be the frontline voice of the company, helping customers resolve issues, understand features, and stay satisfied, all while maintaining strong communication and quality standards.Key Responsibilities<ul><li>Handle inbound and outbound calls, live chats, emails, and social media messages from customers.</li><li>Provide first-line technical support for software issues (installation, account setup, usage guidance, etc.).</li><li>Log and manage all customer interactions in the CRM or ticketing system</li><li>Meet key call center KPIs: AHT (Average Handle Time), FCR (First Contact Resolution), CSAT (Customer Satisfaction), and SLA adherence.</li><li>Escalate advanced technical issues to Tier-2 support or the development team.</li><li>Follow up with customers to ensure problem resolution and positive feedback.</li><li>Document recurring issues and share improvement insights with QA and Product teams.</li><li>Maintain a strong understanding of company products and new feature releases.</li></ul>Requirements<ul><li>Minimum 6 months of experience in a Call Center or Customer Support role (preferably within IT/Software).</li><li>Excellent English communication skills (verbal and written).</li><li>Tech-savvy with the ability to explain software solutions in simple terms.</li><li>Strong problem-solving skills, patience, and attention to detail.</li><li>Experience handling social media customer queries (Facebook, LinkedIn, Instagram).</li></ul>Benefits<ul><li>Competitive salary based on experience.</li><li>Career growth opportunities.</li><li>Free training on company products and tools.</li><li>Supportive work culture in a growing international tech environment.</li></ul>Location: 30 R, DHA Phase 8, Ex Air Avenue, Lahore ( near Neon Square)Timings: Mon-Sun 9:00 am - 6:00 pm ( On site)- one day flexible offJob Type: Full-timePay: Rs45,000.00 per monthApplication Question(s):<ul><li>Do you have good communication and spoken english skills?</li><li>Are you able to travel on-site Mon-Sun (9:00 am - 6:00 pm ) ? </li></ul>Work Location: In person

Call Center Agent – Software Support (Female Preferred)

We are hiring a Call Center Agent (preferably female) to join our software house support team. The ideal candidate will manage customer interactions across calls, chats, emails, and social media, ensuring fast, friendly, and accurate technical assistance for users of the company&rsquo;s software products.You&rsquo;ll be the frontline voice of the company, helping customers resolve issues, understand features, and stay satisfied, all while maintaining strong communication and quality standards.Key Responsibilities<ul><li>Handle inbound and outbound calls, live chats, emails, and social media messages from customers.</li><li>Provide first-line technical support for software issues (installation, account setup, usage guidance, etc.).</li><li>Log and manage all customer interactions in the CRM or ticketing system</li><li>Meet key call center KPIs: AHT (Average Handle Time), FCR (First Contact Resolution), CSAT (Customer Satisfaction), and SLA adherence.</li><li>Escalate advanced technical issues to Tier-2 support or the development team.</li><li>Follow up with customers to ensure problem resolution and positive feedback.</li><li>Document recurring issues and share improvement insights with QA and Product teams.</li><li>Maintain a strong understanding of company products and new feature releases.</li></ul>Requirements<ul><li>Minimum 6 months of experience in a Call Center or Customer Support role (preferably within IT/Software).</li><li>Excellent English communication skills (verbal and written).</li><li>Tech-savvy with the ability to explain software solutions in simple terms.</li><li>Strong problem-solving skills, patience, and attention to detail.</li><li>Experience handling social media customer queries (Facebook, LinkedIn, Instagram).</li></ul>Benefits<ul><li>Competitive salary based on experience.</li><li>Career growth opportunities.</li><li>Free training on company products and tools.</li><li>Supportive work culture in a growing international tech environment.</li></ul>Location: 30 R, DHA Phase 8, Ex Air Avenue, Lahore ( near Neon Square)Timings: 8:00 pm - 5:00 am ( On site- Night Shift)Job Type: Full-timePay: Rs40,000.00 per monthApplication Question(s):<ul><li>Are you able to travel on-site Mon-Fri (8:00 pm - 5:00 am ) Night Shift ? </li><li>Do you have good communication and spoken english skills?</li></ul>Work Location: In person

Call Center Agent – Software Support ( Night Shift, Female Preferred)

Momin Solutions

Job Title: Outbound Call Center Agent (SEO / Digital Marketing Campaign)Location: Johar Town, Lahore/ On-SiteJob Type: Full-time-Experience Required: Minimum 1 year in a call center environment (Outbound)-Preferred Experience: Experience with SEO or Digital Marketing campaign salesJob Summary:We are seeking an enthusiastic and results-driven Outbound Call Center Agent to join our growing team. The ideal candidate must have prior experience in the call center industry and a proven track record in outbound sales or lead generation. Experience working on SEO or Digital Marketing campaigns is a strong plus. You will be responsible for engaging potential clients over the phone, presenting digital marketing services, and generating qualified leads or sales.Key Responsibilities:-Make outbound calls to potential leads from provided databases or cold leads.-Effectively communicate the value of our SEO and Digital Marketing services to prospective clients.-Qualify leads based on campaign-specific criteria and transfer or schedule follow-ups with the sales team.-Meet daily/weekly/monthly call and conversion targets.-Accurately maintain records of interactions and lead statuses in CRM or tracking systems.-Handle objections professionally and remain focused on target achievement.-Continuously update knowledge of campaign goals, product offerings, and scripts.Required Skills &amp; Qualifications:-Minimum 1 year of experience in a call center (outbound calling is a must).-Strong verbal communication skills in English with a confident and persuasive tone.-Ability to work in a fast-paced, target-driven environment.-Familiarity with cold calling, lead generation, or tele-sales processes.-Basic computer skills and ability to navigate CRM systems or call software.Preferred: Prior experience in selling or promoting SEO, Google Ads, or digital marketing services.Job Type: Full-timePay: Rs40,000.00 - Rs80,000.00 per monthApplication Question(s):<ul><li>Do you have experience in Cold Calling?</li></ul>Work Location: In person

Outbound Call Center Agent ( SEO/Digital Marketing campaign)

Explore 473+ Call center agent female in Lahore this November. Find roles across top companies and apply now to boost your career.

473 call center agent female jobs IN Lahore

Call Center Agent (Female)

Call Center Agent (Female)

Quality Assurance Officer

Customer Service Representative

Call Center Agent – Software Support (Female Preferred)

Call Center Agent – Software Support ( Night Shift, Female Preferred)

Outbound Call Center Agent ( SEO/Digital Marketing campaign)