account manager Jobs in Islamabad Pakistan

account manager

corporate trainer (for call centre paid session trainings) Jobs in Islamabad Pakistan

corporate trainer (for call centre paid session trainings)

customer relations officer Jobs in Islamabad Pakistan

customer relations officer

customer sales representative Jobs in Islamabad Pakistan

customer sales representative

customer service officer Jobs in Islamabad Pakistan

customer service officer

call center agent

A1 Global Technologies SMC-PVT Ltd

We&rsquo;re hiring a strong Recruiter/HR who knows how to actually bring agents in, not just post jobs and wait.We are looking for a young, energetic, and street-smart Recruiter/HR for a US-bound outbound call center (night shift).Who Should Apply<ul><li>Fresh graduates are welcome</li><li>Minimum 2 years of proven call center experience is mandatory</li><li>Must understand call center hiring realities in Pakistan</li><li>Should already know where agents actually come from (not just social media)</li></ul>Key Responsibilities<ul><li>Actively recruit outbound call center agents (US campaigns)</li><li>Use effective hiring channels (social media groups, referrals, walk-ins, platforms, etc.)</li><li>Conduct initial screenings and short interviews</li><li>Maintain complete HR records (attendance, joining, exits, documentation)</li><li>Coordinate onboarding, training schedules, and follow-ups</li><li>Work closely with operations to maintain agent strength</li></ul>What We&rsquo;re Looking For<ul><li>Someone who can deliver agents, not excuses</li><li>Strong communication skills</li><li>Hands-on, problem-solving mindset</li><li>Comfortable working night shift</li></ul>Location: Gulberg Greens, IslamabadShift: Night Part-time (US Hours)Interested candidates can message me directly on LinkedIn or email their CV at:hashaam@a1globaltechnologies.pkJob Type: Part-timeWork Location: In person

Recruiter / HR (Night Shift | Outbound Call Center)

Abacus Outsourcing

Customer Service Specialist (CSS)&mdash;Walk-in Interviews at Abacus BPO, IslamabadWe are hiring dynamic customer service representatives for our ongoing international project(s). Candidates must be proficient in the English language.Bring an updated CV and CNIC. Interviews will be conducted on the spot.<ul><li>Location: Plot No. 348-352, Street No. 5, Near Wilson, I-9/3, Islamabad, Pakistan.</li><li>Walk-in Dates: 26-Dec-2025.</li><li>Timings: 11:00 AM - 5:00 PM</li></ul>Roles Available:<ul><li>Inbound Calls</li><li>International Projects</li></ul>Requirements:<ul><li>Strong verbal proficiency in English language is a must</li><li>O' Levels A-Levels/Intermediate/Bachelor&rsquo;s or above</li></ul>* Prior experience is not required.Benefits:<ul><li>Competitive salary</li><li>Performance-based incentives</li><li>Career growth</li></ul>Working Hours:<ul><li>5 days a week ( Sat/Sun Off )</li><li>9-hour shift</li></ul>Contact:<ul><li>Phone: 0329-3957952</li><li>Email: hr.isb@abacus-global.com</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs75,000.00 per monthWork Location: In person

Customer Service Specialist (CSS)

ASK Development

Job Description:We are hiring for Customer Care Executive for a well-reputed telecom company.Key Responsibilties:<ul><li>Answering customer calls: Promptly responding to incoming calls from customers with a positive and professional demeanor.</li><li>Customer query resolution: Addressing customer questions, concerns, and complaints by providing accurate information and solutions.</li><li>Order processing: Taking customer orders, verifying details, and processing payments.</li><li>Account management: Updating customer accounts with relevant information and changes.</li></ul>Salary:45K (Performance based incentives)Educational Requirement:Minimum Graduation or IntermediateApplication Question(s):<ul><li>Do you have experience in CSR?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Work Location: In personJob Type: Full-timePay: Rs45,000.00 - Rs60,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: In person

Helpline Agent

Company: Abacus BPO, Islamabad Location: I-9/3, Islamabad , Pakistan Shift Timing: 6:00 PM &ndash; 3:00 AM (5 days a week) Salary: Rs. 60,000 &ndash; Rs. 75,000/month Start Date: Immediate openings availableJob Overview: We&rsquo;re hiring enthusiastic Customer Service Specialists for international voice-based projects. If you're fluent in English and eager to work in a fast-paced environment, this is your chance to grow with a leading global team.Who Should Apply:<ul><li>Fresh graduates or students with O/A Levels, Intermediate, or Bachelor&rsquo;s degree</li><li>Strong command of spoken English (neutral or US accent preferred)</li><li>Willing to work night shifts and in-office (Islamabad)</li><li>Energetic, punctual, and customer-focused</li></ul>Key Responsibilities:<ul><li>Respond promptly and accurately to customer inquiries, delivering effective and timely solutions.</li><li>Establish and nurture strong customer relationships to uphold service excellence.</li><li>Monitor, communicate, and resolve service-related issues efficiently while maintaining a strong focus on customer satisfaction.</li><li>Consistently ensure the delivery of a superior customer experience, contributing to high Quality Assurance (QA) standards.res</li></ul>Important Notes:<ul><li>This is a voice-based customer service role &ndash; strong spoken English is essential</li><li>On-site position only &ndash; remote work is not available</li><li>Night shift is mandatory</li></ul>What We Offer:<ul><li>Competitive salary and performance-based incentives</li><li>Medical insurance coverage</li><li>Career development and growth opportunities</li><li>Friendly and professional work environment</li></ul>About Us: Abacus Consulting has been providing innovative business solutions for over 35 years. With a strong commitment to excellence and collaboration, we support organizations in unlocking their full potential through technology and talent.How to Apply:Apply via Indeed or send your CV directly on Whatsapp at 03485616568Note: We have daily walk-in interviews from 11:00 AM to 04:00 PM at the Abacus Office, Isb (Address: Plot No. 348-352, Plot 349 Street 1, near Wilson, I-9/3 I 9/3 I-9, Islamabad, 44000).Females are strongly encourage to apply.Job Type: Full-timePay: Rs60,000.00 - Rs75,000.00 per monthApplication Question(s):<ul><li>Are you available to work in night shift? </li><li>Are you fluent in spoken English language? </li></ul>Work Location: In person

Customer Service Specialist - Night Shift, Islamabad

Provox Global Solutions

1. Application Development<ul><li>Develop, enhance, and maintain Dialogflow / CCAI solutions, including both structured Dialogflow agents and AI-enabled playbooks.</li><li>Design and implement backend services using Node.js, REST APIs, SQL, and JSON.</li><li>Develop frontend and middleware components using HTML, JavaScript, and UI/UX best practices.</li><li>Manage shared global variables and objects in high-volume, high-concurrency applications.</li><li>Implement secure authentication mechanisms including JWT and OAuth.</li></ul>2. Cloud &amp; DevOps<ul><li>Configure, manage, and optimize GCP and Dialogflow environments, including environment variables and migration strategies.</li><li>Set up and maintain databases (MySQL / DBMS) and integrate with reporting and analytics tools (e.g., Looker).</li><li>Implement and manage CI/CD pipelines using GitHub (or similar), ensuring modular, multi-developer friendly codebases.</li></ul>3. Testing &amp; Quality Assurance<ul><li>Monitor system behavior, errors, and performance metrics to drive continuous improvement.</li><li>Design and execute automated testing for web (OLS), backend, and voice-based systems, including regression and stress testing.</li><li>Implement Virtual Assistant testing using phone dialing appliances and recorded voice inputs.</li><li>Monitor and support integrations with third-party platforms such as Dentrix, EzText, and phone number lookup services.</li></ul>4. Business Operations &amp; Call Center Quality<ul><li>Analyze call flows to identify no-match phrases, disconnects, and dead-end conversations, and tune Dialog flow accordingly.</li><li>Implement monitoring solutions to detect and reduce AI hallucinations, ensuring grounded, coherent, and customer-friendly conversations.</li><li>Continuously improve Virtual Assistant (VA) performance to meet call center quality and operational standards.</li></ul>Required Skills &amp; Qualifications<ul><li>Proven experience working in Google Cloud Platform (GCP) environments.</li><li>Strong expertise in Dialogflow / CCAI development and maintenance.</li><li>Proficiency in Node.js, REST APIs, SQL, and JSON.</li><li>Strong frontend development skills using HTML and JavaScript.</li><li>Experience managing secure, high-concurrency applications.</li><li>Hands-on experience with JWT and OAuth authentication.</li></ul>Preferred / Bonus Skills<ul><li>Experience with AI / Gemini prompting and Vertex AI API integrations, including fine-tuning models for Virtual Assistants or contact center support.</li><li>Experience building, customizing, or integrating Speech-to-Text (STT) models or third-party STT engines.</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Islamabad: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>Can you easily commute to Naval Anchorage Islamabad?</li><li>This is an onsite role from 07PM to 04AM from Monday to Friday. Can you manage work schedule?</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: In person

Junior AI Engineer

Work Generations Pvt Ltd

Job Title: Team Lead &ndash; Project Guide Management (Technical) (Evening Shift) Location: KPZ Galaxy Mall, 1st Floor Bahria Intellectual Village, Phase 7 Bahria Town, Rawalpindi Shift Timing: 4pm -12am Experience Level: (4&ndash;7 years experience)Team Lead &ndash; Project Guide Management (Technical)Job SummaryWe are seeking an experienced Technical Team Lead to manage and mentor a Project Guide Team. The ideal candidate must have strong hands-on technical knowledge, a solid understanding of project development lifecycles, and the ability to guide teams working on technical projects. This role is not for call center agents.Key Responsibilities<ul><li>Lead and manage Project Team supporting technical projects</li><li>Review, evaluate, and guide software/technical projects end-to-end</li><li>Ensure project quality, technical correctness, and adherence to timelines</li><li>Provide technical guidance, code reviews, and architectural direction</li><li>Act as the escalation point for complex technical or project-related issues</li><li>Track team performance, productivity, and project milestones</li><li>Coordinate with Business Team to align project goals and deliverables</li><li>Create and improve project guidelines, documentation, and best practices</li><li>Train and mentor team members on technical and project management skills</li></ul>Required Skills &amp; Qualifications<ul><li>Strong technical background.</li><li>Hands-on experience with project development (academic, enterprise, or client-based)</li><li>Knowledge of project methodologies</li><li>Ability to review code, designs, and technical documentation</li><li>Experience leading or mentoring technical teams</li><li>Excellent problem-solving and decision-making skills</li><li>Strong communication skills (technical + team leadership)</li></ul>Mandatory Requirements<ul><li>Must be a technical professional, not a call center or non-technical manager</li><li>Proven experience in managing or guiding technical projects</li><li>Ability to understand and evaluate real-world technical implementations</li></ul>Job Type: Full-timeWork Location: In person

Technical Project Lead

Touchstone Communications

Summary:We are seeking a highly skilled and motivated Final Expense Sales Trainer to lead the development, coaching, and performance improvement of our Final Expense sales team. The ideal candidate has strong product knowledge, excellent communication abilities, proven training experience, and a passion for building high-performing sales agents.Key ResponsibilitiesTraining &amp; Development<ul><li>Conduct onboarding and continuous training sessions for new and existing agents.</li><li>Deliver product training covering Final Expense insurance, underwriting basics, scripts, sales strategies, and compliance.</li><li>Coach agents on call flow, tone, objection handling, customer qualification, and closing techniques.</li><li>Create training materials, including scripts, call guides, cheat sheets, and role-play scenarios.</li></ul>Performance Coaching<ul><li>Monitor live calls and recorded calls; provide detailed feedback and action plans.</li><li>Identify skill gaps and design targeted coaching sessions.</li><li>Mentor low-performing agents and help build them into consistent producers.</li><li>Track performance metrics (transfers, conversions, QA scores) and ensure standards are met.</li></ul>Process &amp; Quality Assurance<ul><li>Ensure all agents follow company standards, scripts, compliance rules, and workflow.</li><li>Evaluate call quality and maintain alignment with campaign expectations.</li><li>Collaborate with supervisors and management to resolve performance and quality issues.</li></ul>Leadership &amp; Team Management<ul><li>Conduct regular team meetings, refresher trainings, and performance reviews.</li><li>Work closely with managers to design training strategies that boost productivity and retention.</li></ul>RequirementsExperience:<ul><li>Minimum 1&ndash;2 years of experience in Final Expense sales as a Senior Closer, Team Lead, or Sales Coach.</li><li>Strong troubleshooting and problem-solving mindset.</li></ul>Skills:<ul><li>Strong communication, leadership, and presentation skills.</li><li>Solid understanding of Final Expense products and underwriting criteria.</li><li>Expert in sales scripts, objection handling, and call-center workflow.</li><li>Ability to coach, motivate, and manage diverse personalities.</li></ul>Tools Knowledge:<ul><li>CRM usage, call monitoring tools, MS Excel and other important training documentation.</li><li>Knowledge of insurance Carriers , DNC , TCPA , understanding.</li></ul>Benefits:<ul><li>Gym Facility</li><li>Medical Insurance</li><li>Paid Leave</li><li>Provident Fund + EOBI</li><li>Training Programs</li><li>Market Competitive Salary + Lucrative Bonus</li><li>Transport for Females</li><li>Career Path</li></ul>Job Type: Full-timeWork Location: In person

Sales Trainer - Final Expense

Explore 101+ Call center agent in Islamabad Pakistan this January. Find roles across top companies and apply now to boost your career.