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call center agent

call center agent with dental experience

Dr Firas Dental & Orthodontic Center

General Description:This role plays an important role in ensuring that any patient who visits the center is given the highest level of service. Also, the job role will act as a bridge between the patient and the medical operation team, responsible for the management of patient&rsquo;s appointment.Responsibilities<ul><li>Greet and welcome the patient to the center.</li><li>Register patient information on the system as per the center&rsquo;s protocol.</li><li>Verify and update patient&rsquo;s information and assist them to complete all necessary forms and enter them onto the system.</li><li>Check the daily appointment schedule of the assigned dentist and schedule patients&rsquo; appointments accordingly.</li><li>Check notes made by the dentist before making the booking or giving an update to the patient.</li><li>Ensure that medical insurance is approved before confirming the appointment with the patient.</li><li>Call and reschedule those patients who missed their appointment.</li><li>Fill in cancelled and no-show appointment.</li><li>Confirm upcoming appointment and provide update to the assigned dentist.</li><li>Answer and manage other incoming calls.</li><li>Maintain and manage patient records up to date.</li><li>Provide updates to patients in case there are changes in their appointment</li></ul>Job Type: Full-timeExperience:<ul><li>dental call center: 1 year (Required)</li><li>Arabic and English Speaker is a must</li></ul>Job Type: Full-timeExperience:<ul><li>DENTAL: 2 years (Required)</li></ul>Language:<ul><li>Arabic and English (Required)</li></ul>

CALL CENTER AGENT with Dental Experience

Bloomfields Facilities Management LLC

We are seeking for Call center Agent to serve as the first point of contact for clients, tenants, and service users by handling inbound and outbound calls related to facilities management requests. The Call Center Agent ensures that all service requests, maintenance complaints, and work orders are logged accurately, assigned promptly, and followed up until completion, in line with company standards and service level agreements (SLAs).Duties and Responsibilities <ul><li>Receive inbound calls, emails, and WhatsApp messages from clients and tenants regarding maintenance, cleaning, security, and other FM-related services.</li><li>Log all service requests and complaints accurately into the CAFM (Computer- Aided Facilities Management) system</li><li>Ensure calls are handled professionally and in accordance with company customer service standards.</li><li>Create, update, and close work orders in the CAFM system.</li><li>Assign work orders to the relevant technicians, supervisors, or service partners as per the workflow.</li><li>maintain accurate call logs and activity reports for management review.</li><li>Support in preparing daily, weekly, or monthly reports on call volumes, response times, and customer satisfaction.</li></ul>Coordinate with maintenance teams, contractors, and other departments to ensure service continuity.Requirements<ul><li>Bachelor's degree ( preferred)</li><li>1-3 years of experience in a call center or helpdesk role, preferably within FM</li><li>Familiarity with CAFM systems</li><li>Proficient in MS Office</li><li>Excellent communication skills required ( Arabic is an advantage)</li><li>preferring Female candidate</li></ul>Job Type: Full-timePay: AED2,000.00 - AED2,500.00 per month

Call Centre Agent- FM

Property Shop Investment LLC

As Call Center Agent, you&rsquo;ll handle incoming and outgoing customer calls, provide product or service information, resolve issues efficiently, and ensure a positive customer experience.Responsibilities:<ul><li>Answer customer inquiries via phone, email, or chat</li><li>Provide accurate information about products and services</li><li>Resolve customer issues and escalate complex cases as needed</li><li>Maintain customer records and document interactions</li></ul>Requirements:<ul><li>Excellent communication and problem-solving skills</li><li>Ability to multitask in a fast-paced environment</li><li>Basic computer and data entry skills</li><li>Previous customer service experience preferred</li></ul>Job Location: Abu Dhabi, UAEJob Type: Full-timePay: AED3,500.00 - AED4,000.00 per monthApplication Question(s):<ul><li>Immediate joiner?</li><li>What is your salary expectation?</li></ul>Language:<ul><li>English fluently (Required)</li></ul>

Call Center CRM Agent - Arabic speaker

Seven Stars Filter Factory

(Female Arab Speaking) We are seeking dedicated and customer-focused individuals to join our real estate call center team. As a Real Estate Call Center Agent, you will be responsible for handling incoming and outgoing calls related to real estate inquiries, providing exceptional customer service, and assisting clients with their property needs. This position requires excellent communication skills, a professional demeanor, and the ability to work in a fast-paced environment.Responsibilities:1. Answer incoming calls from clients and prospective buyers or sellers and provide accurate and detailed information about available properties, pricing, and the real estate process.2. Make outbound calls to follow up with leads, schedule property showings, and confirm appointments with agents or brokers.3. Build rapport and establish relationships with clients to understand their specific needs and preferences in order to offer personalized real estate solutions.4. Assist clients in navigating through the real estate buying or selling process, including explaining paperwork, procedures, and legal requirements.5. Manage a high volume of calls, emails, and other forms of communication promptly and professionally, ensuring all inquiries are addressed in a timely manner.6. Maintain accurate and up-to-date client information and interactions in the CRM system.7. Collaborate with real estate agents, brokers, and other team members to ensure seamless communication and provide support as needed.8. Identify and escalate potential issues or concerns to the appropriate parties within the organization.9. Stay informed about current real estate market trends, industry regulations, and company policies to provide accurate and reliable information to clients.10. Achieve individual and team performance targets, such as call volume, conversion rates, and customer satisfaction metrics.WhatsApp # &quot;0569261077&quot;Job Type: Full-timePay: AED2,000.00 - AED2,500.00 per monthLanguage:<ul><li>English and Arabic (Required)</li></ul>

Call Center Agent

NorthBay Solutions

<div>
 
 Lead Developer &ndash; Amazon Connect
 
 
 
 Experience:
 
 8+ Years
 
 
 Location:
 
 Hybrid / Remote &ndash; UAE
 
 
 Employment Type:
 
 Full-time
 
 
 About the Role
 
 
 We are looking for a
 
 Lead Developer (Amazon Connect)
 
 who is hands-on and experienced in designing, developing, and delivering
 
 contact center solutions
 
 leveraging
 
 Amazon Connect
 
 and AWS services. The ideal candidate will have extensive experience in
 
 building scalable call center systems
 
 , leading technical design, and ensuring seamless integrations across enterprise environments.
 
 
 Key Responsibilities
 
 <ul>
 <li>
 Lead the end-to-end design and development of
 
 Amazon Connect-based contact center solutions
 
 </li>
 <li>
 Develop customized
 
 IVR call flows
 
 , Lambda functions, and integrations with third-party or enterprise systems
 </li>
 <li>
 Utilize
 
 AWS services
 
 such as Lambda, Lex, DynamoDB, S3, CloudWatch, and API Gateway to enhance solution capabilities
 </li>
 <li>
 Collaborate with architects, business analysts, and stakeholders to align technical solutions with business goals
 </li>
 <li>
 Ensure scalability, reliability, and compliance with security and performance best practices
 </li>
 <li>
 Mentor junior engineers and ensure technical excellence across project teams
 </li>
 </ul>
 
 Required Skills &amp; Experience
 
 <ul>
 <li>
 8+ years of total software development experience
 </li>
 <li>
 3+ years of
 
 hands-on experience with Amazon Connect
 
 (including contact flows, routing, and integrations)
 </li>
 <li>
 Proven experience in
 
 delivering enterprise-grade call center or customer engagement platforms
 
 </li>
 <li>
 Proficiency with
 
 AWS Cloud services
 
 (Lambda, Lex, DynamoDB, S3, API Gateway, CloudFormation)
 </li>
 <li>
 Experience in
 
 IVR development, telephony, SIP, and call routing
 
 </li>
 <li>
 Strong analytical, communication, and leadership skills
 </li>
 </ul>
 
 Preferred Qualifications
 
 <ul>
 <li>
 AWS Certified Developer / Solutions Architect
 </li>
 <li>
 Experience integrating Amazon Connect with
 
 Salesforce, ServiceNow, or CRM systems
 
 </li>
 <li>
 Familiarity with
 
 AI/ML and real-time analytics
 
 in contact center environments
 </li>
 </ul>
</div>

Lead Developer – Amazon Connect

NorthBay - Pakistan

<div>
 
 Experience:
 
 8+ Years
 
 
 
 Location:
 
 Hybrid / Remote &ndash; UAE
 
 
 
 Employment Type:
 
 Full-time
 
 
 
 About The Role
 
 
 
 We are looking for a
 
 Lead Developer (Amazon Connect)
 
 who is hands-on and experienced in designing, developing, and delivering
 
 contact center solutions
 
 leveraging
 
 Amazon Connect
 
 and AWS services. The ideal candidate will have extensive experience in
 
 building scalable call center systems
 
 , leading technical design, and ensuring seamless integrations across enterprise environments.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Lead the end-to-end design and development of Amazon Connect-based contact center solutions.
 </li>
 <li>
 Develop customized IVR call flows, Lambda functions, and integrations with third-party or enterprise systems.
 </li>
 <li>
 Utilize AWS services such as Lambda, Lex, DynamoDB, S3, CloudWatch, and API Gateway to enhance solution capabilities.
 </li>
 <li>
 Collaborate with architects, business analysts, and stakeholders to align technical solutions with business goals.
 </li>
 <li>
 Ensure scalability, reliability, and compliance with security and performance best practices.
 </li>
 <li>
 Mentor junior engineers and ensure technical excellence across project teams.
 
 
 </li>
 </ul>
 
 Required Skills &amp; Experience
 
 
 
 <ul>
 <li>
 8+ years of total software development experience.
 </li>
 <li>
 3+ years of hands-on experience with Amazon Connect (including contact flows, routing, and integrations).
 </li>
 <li>
 Proven experience in delivering enterprise-grade call center or customer engagement platforms.
 </li>
 <li>
 Proficiency with AWS Cloud services (Lambda, Lex, DynamoDB, S3, API Gateway, CloudFormation).
 </li>
 <li>
 Experience in IVR development, telephony, SIP, and call routing.
 </li>
 <li>
 Strong analytical, communication, and leadership skills.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 AWS Certified Developer / Solutions Architect.
 </li>
 <li>
 Experience integrating Amazon Connect with Salesforce, ServiceNow, or CRM systems.
 </li>
 <li>
 Familiarity with AI/ML and real-time analytics in contact center environments.
 </li>
 </ul>
</div>

<div><h2 class="jobSectionHeader">Lead Developer &ndash; Amazon Connect</h2>
Experience: 8+ Years 
Location: Hybrid / Remote &ndash; UAE 
Employment Type: Full-time<h3 class="jobSectionHeader">
About the Role</h3>
We are looking for a Lead Developer (Amazon Connect) who is hands-on and experienced in designing, developing, and delivering contact center solutions leveraging Amazon Connect and AWS services. The ideal candidate will have extensive experience in building scalable call center systems, leading technical design, and ensuring seamless integrations across enterprise environments.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul><li>
Lead the end-to-end design and development of Amazon Connect-based contact center solutions.</li><li>
Develop customized IVR call flows, Lambda functions, and integrations with third-party or enterprise systems.</li><li>
Utilize AWS services such as Lambda, Lex, DynamoDB, S3, CloudWatch, and API Gateway to enhance solution capabilities.</li><li>
Collaborate with architects, business analysts, and stakeholders to align technical solutions with business goals.</li><li>
Ensure scalability, reliability, and compliance with security and performance best practices.</li><li>
Mentor junior engineers and ensure technical excellence across project teams.</li></ul><h3 class="jobSectionHeader">
Required Skills &amp; Experience</h3><ul><li>
8+ years of total software development experience.</li><li>
3+ years of hands-on experience with Amazon Connect (including contact flows, routing, and integrations).</li><li>
Proven experience in delivering enterprise-grade call center or customer engagement platforms.</li><li>
Proficiency with AWS Cloud services (Lambda, Lex, DynamoDB, S3, API Gateway, CloudFormation).</li><li>
Experience in IVR development, telephony, SIP, and call routing.</li><li>
Strong analytical, communication, and leadership skills.</li></ul><h3 class="jobSectionHeader">
Preferred Qualifications</h3><ul><li>
AWS Certified Developer / Solutions Architect.</li><li>
Experience integrating Amazon Connect with Salesforce, ServiceNow, or CRM systems.</li><li>
Familiarity with AI/ML and real-time analytics in contact center environments.</li></ul>
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