customer sales representative

customer service representative Jobs in Rawalpindi

customer service representative

receptionist (female) – night shift (call center) Jobs in Rawalpindi

sales man

call center agent ( verifier) Jobs in Rawalpindi

call center agent ( verifier)

call center agents

biniTelecom

Job description:Job Description: Responsible for assisting clients with Affordable Care Act (ACA) and Medicare plan inquiries, eligibility verification, enrollments, and renewals. Manage inbound and outbound calls, qualify prospects, verify customer information, explain coverage options, and schedule appointments for licensed agents (fronter role). Maintain accurate CRM records, ensure compliance with federal and state regulations, and provide excellent customer service while meeting daily and monthly targets.Requirements:<ul><li>Minimum 6 months of experience in the call center industry (healthcare campaign preferred).</li><li>Strong communication and interpersonal skills.</li><li>Basic knowledge of ACA and Medicare plans.</li><li>Ability to handle high call volumes and meet performance targets.</li><li>Basic computer skills and familiarity with CRM systems.</li><li>Ability to work in a fast-paced environment and as part of a team.</li></ul>shift timing: Night shiftPay: Rs50,000.00 - Rs100,000.00 per hourWork Location: In person

Call center agents

Job description:Job Description: We are hiring ACA &amp; Medicare Verifiers to join our call center team. This role focuses on verifying customer information, confirming eligibility for ACA and Medicare programs, and ensuring data accuracy before transferring qualified leads to the next stage. Key Responsibilities:<ul><li>Handle inbound and outbound calls to verify customer details related to ACA and Medicare plans.</li><li>Confirm customer eligibility for Medicare (Part A, B, C, D) and ACA Marketplace programs.</li><li>Accurately validate personal information including age, income, residency, coverage status, and enrollment periods.</li><li>Ensure all collected data is complete, accurate, and compliant with CMS and HIPAA regulations.</li><li>Follow scripted verification processes while maintaining a professional and courteous call flow.</li></ul>Requirements:<ul><li>Minimum 6 months of experience in a call center</li><li>Ability to Work on NIGHT SHIFT</li></ul>Job Types: Full-time, FresherPay: Rs50,000.00 - Rs100,000.00 per hourWork Location: In person

Call Center Agents ( VERIFIER)

Shark Technologies 2.0

Job Overview: Shark Technologies, a US based call center located in Bahria Town, Rawalpindi is actively hiring motivated individuals to join our dynamic international sales team.we are looking for experienced Home Warranty Sales Closers to join our call center team. The role involves handling live transferred calls from agents and closing sales for home warranty services. What You&rsquo;ll Be Doing:Take live transferred calls from agentsConvert interested customers into salesExplain home warranty plans and benefitsMaintain high closing ratio and professionalismRequirements:Experience in Home Warranty or Final Expense closing preferredStrong English communication skillsAbility to handle inbound transferred callsSales closing experience in call center environmentSalary &amp; Benefits:Basic Salary + Commission Earn up to PKR 300,000/monthPerformance-based bonuses &amp; incentives Fast career growth opportunitiesLocation: phase 4 civic center rawalpindi or phase 7 bharia townShift: Night Shift job type:full timePay: From Rs85,000.00 per monthWork Location: In person

Home Warranty Sales Closer

We are looking for a high energy, results driven HR Manager to lead our recruitment efforts as we scale our operations. This is a critical role designed for a candidate who thrives in a fast paced environment and has a proven track record of massive hiring for high volume US campaigns.The ideal candidate will have at least 3 years of experience in the call center industry, specifically focused on the Medicare and ACA (Affordable Care Act) verticals. You should possess an extensive professional network (PR) to source top-tier talent quickly and the linguistic fluency to vet candidates for premium English speaking roles.Key Responsibilities<ul><li>Massive Recruitment: Execute aggressive hiring strategies to meet weekly agent quotas for Medicare and ACA campaigns.</li><li>Talent Sourcing: Leverage your existing PR and industry connections to build a pipeline of experienced call center agents.</li><li>Vetting &amp; Quality Control: Conduct rigorous interviews to ensure all hires meet our high standards for English proficiency and sales acumen.</li><li>Onboarding: Streamline the transition from candidate to agent, ensuring all new hires understand the nuances of US based lead generation.</li><li>Strategy: Provide deep insights into the US call center market to optimize retention and recruitment ROI.</li></ul>Required Qualifications<ul><li>Experience: Minimum 3 years of HR/Recruitment Management specifically within the BPO/Call Center sector.</li><li>Campaign Knowledge: Deep, hands on understanding of Medicare, ACA, and US based insurance campaigns.</li><li>Communication: Exceptional English verbal and written communication skills.</li><li>Network: A strong &quot;Public Relations&quot; (PR) portfolio within the local call center community.</li></ul>We are scaling fast and need a leader to match our pace. If you are an HR expert with a deep understanding of US campaigns, don't wait. Submit your application today to secure your spot in our upcoming hiring drive!Pay: Rs80,000.00 - Rs120,000.00 per monthWork Location: In person

HR Manager (High Volume Recruitment)

Wave 2.0

Job Description: We are looking for an experienced Call Center Trainer to join our team for ACA (Affordable Care Act) and Medicare campaigns. The ideal candidate should have at least 1 year of relevant experience and strong knowledge of US healthcare campaigns. You will be responsible for training new hires, improving agent performance, and ensuring quality standards are met.Responsibilities:<ul><li>Conduct training sessions for new and existing agents on ACA &amp; Medicare campaigns</li><li>Develop training materials, scripts, and call handling techniques</li><li>Monitor agent performance and provide coaching/feedback</li><li>Ensure compliance with campaign requirements and policies</li><li>Conduct mock calls, role-plays, and assessments</li><li>Identify training needs and improve team productivity</li><li>Coordinate with QA and Operations teams for performance improvement</li></ul>Requirements:<ul><li>Minimum 1 year of experience as a trainer in a call center (ACA/Medicare preferred)</li><li>Strong communication and presentation skills</li><li>Good understanding of US healthcare campaigns</li><li>Ability to handle a team and improve performance</li></ul>Contact: WhatsApp: +92 334 4305255Job Type: Full-timePay: Rs50,000.00 - Rs100,000.00 per monthAbility to commute/relocate:<ul><li>Rawalpindi: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Experience:<ul><li>Trainer: 1 year (Required)</li></ul>Work Location: In person

Trainer (Call center)

We are seeking a highly skilled and dynamic Female Corporate Trainer to lead our training department for specialized USA healthcare campaigns. The ideal candidate will possess deep expertise in ACA (Obamacare) and Medicare programs, ensuring our agents are equipped to provide top-tier service while maintaining strict compliance.Key Responsibilities<ul><li>Onboarding &amp; Curriculum: Design and deliver comprehensive training programs for new hires focusing on ACA and Medicare Open Enrollment (OEP/AEP) protocols.</li><li>Campaign Expertise: Provide in-depth technical knowledge on plan types, eligibility, subsidies, and enrollment procedures.</li><li>Quality Assurance: Monitor live and recorded calls to identify knowledge gaps and provide constructive, one-on-one coaching to improve conversion rates and compliance.</li><li>Content Development: Create and update training manuals, scripts, and assessment tests to reflect the latest CMS regulations and campaign updates.</li><li>Performance Tracking: Maintain detailed records of trainee progress and ensure a seamless transition from the classroom to the production floor (nesting).</li></ul>Required Qualifications<ul><li>Experience: 3 to 5 years of proven experience as a Trainer within a BPO or Call Center environment.</li><li>Subject Matter Expertise: Direct experience with USA Health Insurance campaigns (ACA and Medicare) is mandatory.</li><li>Communication: Exceptional verbal and written English skills.</li><li>Shift Flexibility: Ability to work the Night Shift consistently to align with USA Eastern/Central Standard Time.</li><li>Soft Skills: Strong leadership, patience, and the ability to motivate a diverse team in a high-pressure environment.</li></ul>Why Join Us?<ul><li>Competitive salary package based on experience.</li><li>Professional growth opportunities in a rapidly expanding organization.</li><li>A supportive and professional work environment.</li></ul>Note to Applicants: Please ensure your resume highlights your specific experience with ACA or Medicare campaigns to be considered for this role.Pay: Rs70,000.00 - Rs90,000.00 per dayWork Location: In person

Call Center Trainer (ACA & Medicare Campaigns) – Night Shift

Amigos BPO

<div>
 
 Job Description
 
 
 
 Nation&rsquo;s premier BPO network,
 
 Amigos BPO, LLC
 
 is looking for an enthusiastic, goal driven TEAM LEAD for our outbound campaigns. An ideal candidate would posses excellent leadership and communication skills and a flair to drive the team to deliver quality as well as substance.
 
 
 
 Description
 
 
 
 The purpose of this role is to ensure the day to day management of a team of Sales Agents, driving daily, weekly and monthly targets within an Outbound Sales environment.
 
 
 Sales Management
 
 
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 Manage and drive sales team target and performance
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 Develop the sales team through coaching and training and identifying skills gaps
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 Plan, conduct and document coaching and training sessions in order to develop agents skills and knowledge to improve sales performance
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 Measure and manage the Sales Agent team to ensue out-of-line situations are immediately addressed
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 Communicates information in a timely, accurate and understood manner to all sales team members
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 Ensure that all Human Resources policies and procedures are observed
 
 
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 </ul>
 Communication and Feedback
 
 
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 Conduct team briefs as scheduled by the work force management team and inline with the weekly focus agenda set by the Operations Manager.
 </li>
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 Ensure regular feedback is given to Sales Agents with regards to action plans that have been set
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 Ensure all relevant business communications are communicated to the sales team as and when required.
 
 
 </li>
 </ul>
 Reporting and Administration
 
 
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 Track and accurately update operational performance files for Sales Agents on a weekly basis.
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 Compiling and sending reports as required by the business for relevant updates.
 
 
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 </ul>
 Customer Satisfaction
 
 
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 Drive the focus on improving the customer experience on every interaction through call listening, quality checking, coaching and feedback.
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 Work to resolve all customer queries that are escalated or are identified as detracting from the positive customer experience that we intend to generate.
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 Dive sales teams performance on systems and all metrics in accordance to the contractual obligation.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
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 Graduate or equivalent
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 2 &ndash; 3 years experience driving Sales performance in a Team Leader/Supervisory role
 </li>
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 Experience in an environment using a dialer
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 Must have outbound sales experience working towards a target
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
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 Uncapped commission opportunity
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 Highly driven and high energy individual to deliver in a target driven environment and is hungry for success
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 Self motivated and enthusiastic to meet high sales targets
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 Ability to cope under demanding pressure
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 Able to deliver daily, weekly and monthly targets
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 Ability to direct and be a mentor on the sales ground by actively working to attain everyday sales objectives.
 </li>
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 Demonstration of positive team player spirit and cooperative sales skills within the organization
 </li>
 <li>
 Excellent team builder and motivator who will thrive on working closely with the team to achieve targets
 </li>
 </ul>
</div>

Team Lead – Sales

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