csr (customer service representatives)

customer service representative (csr) – medicare & aca Jobs in Rawalpindi

agent csr for uk call center Jobs in Rawalpindi

agent csr for uk call center

call center agent (csr) Jobs in Rawalpindi

call center agent (csr)

call center agent (night shift) Jobs in Rawalpindi

call center agent (night shift)

call center consultant

Strive BPO LLP

Strive Bpo are hiring Call Center Agents (CSR) for our US-based campaign. If you can speak decent English and handle customer calls confidently, you&rsquo;re exactly who we&rsquo;re looking for.What You&rsquo;ll Do<ul><li>Handle outbound calls for the US market</li><li>Answer customer questions clearly and professionally</li><li>Follow scripts and meet daily call targets</li><li>Maintain quality, accuracy, and a positive attitude during shifts</li><li>Work with the team and stay consistent in performance</li></ul>Who Can Apply<ul><li>6 Months to 1 year experience in call center</li><li>Basic to good English communication skills</li><li>Must be available for the night shift</li><li>Punctual, responsible, and willing to learn</li></ul>What We&rsquo;re Offering<ul><li>Night Shift &ndash; Training Provided</li><li>Monthly bonuses + incentives</li><li>Professional environment</li><li>Growth opportunities for serious performers</li><li>Immediate joining for shortlisted candidates</li></ul>Shift Timings<ul><li>Night Shift (US hours) &ndash; Full-time (7:20pm-4:40am)</li><li>Weekly off included</li></ul>Location: 3rd Floor, Above Bank Alfalah, Saidpur Road, Block E, Asghar Mall Scheme, RawalpindiIf you&rsquo;re ready to start earning and grow in a fast-paced call center environment, hit Apply Now and our HR team will contact you.Job Type: Full-time Call / WhatsApp: 0332-0070580 | 051-6134229Work Location: In personJob Type: Full-timePay: Rs35,000.00 - Rs50,000.00 per monthWork Location: In person

Call Center CSR (Night Shift)

biniTelecom

Job DescriptionWe are seeking an experienced ACA &amp; Medicare Call Center Trainer to deliver training programs for agents handling Affordable Care Act (ACA) and Medicare products. The trainer will support onboarding, compliance, and performance improvement initiatives within the call center.Key Responsibilities<ul><li>Conduct ACA and Medicare training for new and existing agents.</li><li>Ensure compliance with CMS and regulatory guidelines.</li><li>Develop and update training materials.</li><li>Monitor calls and provide coaching and feedback.</li><li>Track training effectiveness and agent performance.</li><li>Stay updated on ACA and Medicare policy changes.</li></ul>Job Requirements<ul><li>Minimum 1 year of experience as a call center trainer (required).</li><li>Minimum 1 year of ACA and Medicare experience (required).</li><li>Excellent communication and presentation skills.</li><li>Experience in coaching, call monitoring, and performance management.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

Trainer For Call Center

Prime BPO5

Job DescriptionWe are looking for a motivated Call Center Agent to handle inbound and outbound calls for our USA-based clients. The ideal candidate should have good English communication skills and a customer-friendly attitude.Responsibilities<ul><li>Handle inbound and outbound calls with US customers</li><li>Provide information about products/services</li><li>Resolve customer queries and complaints politely</li><li>Maintain call records and customer details</li><li>Meet daily/weekly call targets</li><li>Follow company call scripts and policies</li></ul>Requirements<ul><li>Basic English speaking and understanding</li><li>Fresh candidates and experienced both welcome</li><li>Willing to work night shifts (USA time)</li><li>Basic computer knowledge</li><li>Good listening and communication skills</li><li>Ability to work in a team</li></ul>Benefits<ul><li>Fixed salary + performance-based bonuses</li><li>Paid training</li><li>Friendly working environment</li><li>Career growth opportunities</li></ul>Optional Skills (Nice to Have)<ul><li>Good English Speaking</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs75,000.00 per monthWork Location: In person

Fresh Graduates-Call Center

MM Communication

&quot;&quot;WE ARE HIRING FOR DAY SHIFT Call Centre Read Full ADD&quot;&quot;&quot;&quot;5 working days in a weekBasic Salary is 28,000/- and 2,000 IS Punctuality allowance total 30,000 and performance base bonuses as well you can earn up-to 50,000/- its not sale base or target base Job. We are service provider call center. English is also not important you don't need a professional English normal English also considered and we also provide training to new hires and as we are working on UK Based Project so you can also speak in your own language as per client requirementsNo Experience Needed Freshers are Encouraged to applyApply now prefer to drop your cv on the given number0331-0006630NOTE: People who are interested and can manage to come to Bahria town phase 7 Rawalpindi only those people contact me Once again i am mentioning its not the sale Job salary is Fix so don't ask again and again is this the sale or the target base JobJob Type: Full-timePay: Rs25,000.00 - Rs45,000.00 per monthWork Location: In person

Agent CSR for UK Call Center

Job Description: Responsible for assisting clients with Affordable Care Act (ACA) and Medicare plan inquiries, eligibility verification, enrollments, and renewals. Manage inbound and outbound calls, qualify prospects, verify customer information, explain coverage options, and schedule appointments for licensed agents (fronter role). Maintain accurate CRM records, ensure compliance with federal and state regulations, and provide excellent customer service while meeting daily and monthly targets.Requirements:<ul><li>Minimum 6 months of experience in the call center industry (healthcare campaign preferred).</li><li>Strong communication and interpersonal skills.</li><li>Basic knowledge of ACA and Medicare plans.</li><li>Ability to handle high call volumes and meet performance targets.</li><li>Basic computer skills and familiarity with CRM systems.</li><li>Ability to work in a fast-paced environment and as part of a team.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs80,000.00 per monthWork Location: In person

CSR / Fronter for Call center

Speak Viral

The Call Centre Manager is responsible for overseeing the daily operations of the call center, ensuring high levels of customer satisfaction, operational efficiency, and team performance. This role involves leading supervisors and agents, implementing performance standards, optimizing processes, and driving continuous improvement initiatives to meet organizational goals.Key Responsibilities1. Operational Management<ul><li>Oversee day-to-day call center operations (inbound, outbound, or blended).</li><li>Monitor key performance indicators (KPIs) such as service level, average handling time (AHT), first call resolution (FCR), and customer satisfaction (CSAT).</li><li>Ensure adherence to company policies, procedures, and compliance standards.</li><li>Manage workforce planning, scheduling, and capacity to meet demand.</li></ul>2. Team Leadership &amp; Development<ul><li>Lead, coach, and mentor supervisors and team leaders.</li><li>Set performance targets and conduct regular performance reviews.</li><li>Develop training programs to enhance team skills and service quality.</li><li>Foster a positive, high-performance culture focused on customer experience.</li></ul>3. Customer Experience Management<ul><li>Ensure consistent delivery of exceptional customer service.</li><li>Address escalated customer complaints and complex issues.</li><li>Analyze customer feedback and implement improvement initiatives.</li></ul>4. Performance &amp; Reporting<ul><li>Analyze operational reports and performance data.</li><li>Prepare and present regular reports to senior management.</li><li>Identify trends and recommend process improvements.</li></ul>5. Budget &amp; Resource Management<ul><li>Manage departmental budgets and control operational costs.</li><li>Optimize staffing levels and resource allocation.</li><li>Collaborate with HR on recruitment and retention strategies.</li></ul>6. Technology &amp; Process Improvement<ul><li>Oversee call center systems (CRM, telephony, ticketing systems).</li><li>Recommend and implement new technologies to improve efficiency.</li><li>Drive continuous improvement and quality assurance initiatives.</li></ul>Key Performance Indicators (KPIs)<ul><li>Service Level Agreement (SLA) achievement</li><li>Customer Satisfaction Score (CSAT)</li><li>Net Promoter Score (NPS)</li><li>Average Handling Time (AHT)</li><li>First Call Resolution (FCR)</li><li>Employee engagement and retention rates</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree in Business Administration, Management, or related field (preferred).</li><li>5+ years of call center experience, with at least 2 years in a managerial role.</li><li>Strong knowledge of call center metrics, workforce management, and quality assurance processes.</li><li>Proficiency in CRM systems and call center software.</li><li>Excellent leadership, communication, and problem-solving skills.</li></ul>Preferred Skills &amp; Competencies<ul><li>Strong analytical and data-driven decision-making ability.</li><li>Ability to manage multiple priorities in a fast-paced environment.</li><li>Conflict resolution and negotiation skills.</li><li>Change management experience.</li><li>Customer-focused mindset with a commitment to service excellence.</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs120,000.00 per monthApplication Question(s):<ul><li>Will you be able to work in night shift(7pm to 4am)?</li><li>Will you be able to commute to Bahria Town Phase 7 Rawalpindi?</li></ul>Work Location: In person

Call Centre Manager

NOTE: THIS ROLE IS BASED IN RAWALPINDI, AND IT IS A NIGHT SHIFT JOB (07:00 PM TO 05:00 AM), FRESH APPLICANTS CAN APPLY.Role DescriptionThis is a full-time on-site role for a Call Center Agent. The Call Center Agent will be responsible for providing customer support, ensuring customer satisfaction, and enhancing the overall customer experience. They will interact with customers via phone, email, and live chat, communicating with them about products, services, and resolving queries. The Call Center Agent will escalate issues to the management, follow up on customer inquiries, and maintain accurate customer records.Requirements<ul><li>Customer Service Representatives and Customer Support skills</li><li>Excellent communication and active listening skills</li><li>Positive attitude and problem-solving skills</li><li>Experience in a customer service role is preferred</li><li>High school diploma or equivalent, with a focus in Business Administration or related field</li></ul>Contact US:WhatsApp : +92 332 0070580Job Types: Full-time, FresherWork Location: In personJob Type: Full-timePay: Rs35,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Sales Representative (CSR)

Explore 59+ Call center consultant in Rawalpindi this March. Find roles across top companies and apply now to boost your career.