customer service representative Jobs in Rawalpindi

customer service representative

call center agent – aca campaign Jobs in Rawalpindi

call center agent – aca campaign

call center senior sales agent Jobs in Rawalpindi

call center senior sales agent

call center senior sales agent outbound Jobs in Rawalpindi

call center senior sales agent outbound

credit analyst

call analyst

MaxRemind

MaxRemind is Hiring: Call Analyst (Medical Billing)Job Overview: MaxRemind is looking for a detail-oriented and analytical Call Analyst to join our team. The ideal candidate will be responsible for reviewing and analyzing call recordings, ensuring quality standards, and supporting medical billing operations through accurate data interpretation and reporting. This role requires strong listening skills, particularly for US accents, and a solid understanding of medical billing processes.Key Responsibilities:<ul><li>Listen to and analyze inbound and outbound call recordings for quality and accuracy</li><li>Evaluate calls based on predefined quality standards and compliance requirements</li><li>Identify errors, gaps, and improvement areas in call handling and billing processes</li><li>Maintain accurate reports and documentation using Microsoft Excel</li><li>Provide feedback and insights to improve overall call performance and efficiency</li><li>Assist in maintaining quality assurance benchmarks within the team</li><li>Handle multiple tasks efficiently in a fast-paced work environment</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree (Mandatory)</li><li>Strong knowledge of medical billing (Must)</li><li>Understanding of medical terminology and claim processes</li><li>Fresh graduates or candidates with relevant experience are encouraged to apply</li></ul>Skills &amp; Competencies:<ul><li>Excellent English listening skills (especially for US accent)</li><li>Strong communication and comprehension abilities</li><li>Proficiency in Microsoft Excel (reporting &amp; data handling)</li><li>Good analytical and observation skills</li><li>High attention to detail and accuracy</li><li>Ability to multitask and work under pressure</li></ul>This is a great opportunity to join a growing healthcare support team and build your career in patient services.Job Location: Near Old Airport Road. Fazal Town Phase 2, Rawalpindi Morning Shift: 08:00 AM &ndash; 05:00 PM (Mon-Fri) Last Date To Apply: 01-May-26If you meet the criteria and are ready to grow your career with us, apply now or share with someone suitable!Send your CV to: hr@mremind.comPay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

Call Analyst

MEDIFLOWS BILLING SOLUTIONS Company

NICON Group of Colleges is looking for a detail-oriented Advanced Excel &amp; Data Analyst to manage, analyze, and visualize data for better decision-making. The ideal candidate will have strong expertise in Advanced Excel, Power Query, and DAX, and the ability to transform raw data into meaningful insights.Key Responsibilities<ul><li>Analyze large datasets using Advanced Excel</li><li>Clean, transform, and load data using Power Query</li><li>Build data models and perform calculations using DAX</li><li>Create dynamic dashboards and reports (Excel / Power BI)</li><li>Automate reports and workflows to improve efficiency</li><li>Identify trends, patterns, and business insights</li><li>Ensure data accuracy and consistency</li><li>Collaborate with teams to understand reporting needs</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, Business Analytics, Finance, or related field</li><li>1&ndash;3 years of experience in data analysis</li><li>Strong expertise in:</li><li>Advanced Excel (Pivot Tables, VLOOKUP/XLOOKUP, formulas)</li><li>Power Query (data transformation)</li><li>DAX (data analysis expressions)</li><li>Good understanding of:</li><li>Data cleaning and preprocessing</li><li>Data visualization techniques</li><li>Strong analytical and problem-solving skills</li></ul>Preferred Qualifications<ul><li>Experience with Power BI (a plus)</li><li>Basic knowledge of SQL</li><li>Familiarity with business reporting and KPIs</li><li>Experience in automation using Excel (Macros/VBA)</li></ul>Job Type: Part-timePay: Rs50,000.00 - Rs60,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Advance Excel: 1 year (Preferred)</li></ul>Location:<ul><li>Rawalpindi (Preferred)</li></ul>Work Location: In person

Advanced Excel & Data Analyst (Power Query + DAX)

Mashwara Consultancy Private Limited

We&rsquo;re Hiring Call Operators!Are you confident, well-spoken, and ready to grow your career? Join our dynamic team as a Call Operator and become the voice of our company!Position: Call Operator Location: Rawalpindi 6th Road Shift: Morning 8am -8pmEligiblity : Well conversent in Urdu both male and femaleResponsibilities:<ul><li>Handle inbound &amp; outbound calls professionally</li><li>Provide accurate information to customers</li><li>Maintain call records and follow-ups</li><li>Deliver excellent customer service</li></ul>Requirements:<ul><li>Good communication skills (Urdu)</li><li>Basic computer knowledge</li><li>Fresh &amp; experienced candidates can apply</li><li>Positive attitude and teamwork</li></ul>What We Offer:<ul><li>Competitive salary + incentives +Bonus</li><li>Friendly work environment</li><li>Career growth opportunities</li><li>Training provided</li></ul>Apply Now! Call at this number or Send your CV at whats app : Contact: 03180538662 , 03155772005Job Type: Full-timePay: Rs35,000.00 - Rs45,000.00 per monthWork Location: In person

Customer Care Representative

Prime BPO5

Job DescriptionWe are looking for a motivated Call Center Agent to handle inbound and outbound calls for our USA-based clients. The ideal candidate should have good English communication skills and a customer-friendly attitude.Responsibilities<ul><li>Handle inbound and outbound calls with US customers</li><li>Provide information about products/services</li><li>Resolve customer queries and complaints politely</li><li>Maintain call records and customer details</li><li>Meet daily/weekly call targets</li><li>Follow company call scripts and policies</li></ul>Requirements<ul><li>Basic English speaking and understanding</li><li>Fresh candidates and experienced both welcome</li><li>Willing to work night shifts (USA time)</li><li>Basic computer knowledge</li><li>Good listening and communication skills</li><li>Ability to work in a team</li></ul>Benefits<ul><li>Fixed salary + performance-based bonuses</li><li>Paid training</li><li>Friendly working environment</li><li>Career growth opportunities</li></ul>Optional Skills (Nice to Have)<ul><li>Good English Speaking</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs75,000.00 per monthWork Location: In person

Fresh Graduates-Prime bpo 5 Call Center

Amigos BPO

<div>
 
 We are seeking a Quality Assurance Specialist for our expanding call center operations. Ideal candidate would possess at least 1 year of QA Assurance experience from a reputed USA based BPO and be equipped with exceptionally honed listening skills.
 
 
 
 
 Responsibilities
 
 
 
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 Perform live call monitoring and provide trend data to the site management team.
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 Perform daily evaluations of customer interacting departments.
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 Participate in all QA meetings, training and workshops to be aligned with the team and better understand the updates and processes.
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 Making and sharing daily productivity reports.
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 Participate and coordinate in calibration sessions.
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 Call Scoring according to call evaluation.
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 Provides feedback to Sales reps, team leaders, and managers.
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 Conduct feedback and training sessions for reps.
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 Resolve any disputes filed by reps, TLs, and/or Managers.
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 Prepares and analyses internal and external quality reports for management staff review.
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 Perform any and all other duties as assigned.
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 Achieve all daily and monthly KPIs.
 
 
 </li>
 </ul>
 
 Qualifications And Skills Needed
 
 
 
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 Bachelor&rsquo;s Degree is preferred.
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 Excellent English communication skills with a good ear for American accent and vernacular.
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 Must be comfortable with working night shift.
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 Excellent verbal, written, and interpersonal communication skills.
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 One year experience as call center QA is a MUST
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 Excellent proficiency in MS-Excel (Stats/Graphs)
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 Adaptability.
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 Detail oriented.
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 Exceptional listening and analytical skills.
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 Selection Process.
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 Candidates will first go through an assessment test.
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 Only those candidates who pass the assessment test will go through the next round of interviews.
 
 
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 </ul>
 
 What are we offering?
 
 
 
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 Excellent remuneration
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 Health Insurance (Self &amp; spouse)
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 A chance to work with the Nation&rsquo;s largest and premium BPO network.
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</div>

Quality Assurance Specialist

Next Gen Technologies Pvt Ltd

We are seeking a dynamic and experienced Call Center Trainer to join our team and lead the training efforts for our US-based projects. The ideal candidate will have hands-on experience in coaching customer service representatives, designing training modules, and driving performance improvement in a fast-paced call center environment.Key Responsibilities:<ul><li>Conduct onboarding and soft skills training for new hires.</li><li>Deliver product/process training for US-based voice campaigns like Medicare, Auto and home improvement</li><li>Design and update training materials, scripts, and SOPs based on business requirements.</li><li>Monitor trainee progress through assessments, call audits, and feedback sessions.</li><li>Provide one-on-one coaching and remedial training as needed.</li><li>Collaborate with Operations and Quality teams to identify skill gaps and recommend improvements.</li><li>Track training effectiveness through KPIs, feedback, and performance metrics.</li><li>Stay updated with US customer service trends and compliance requirements.</li></ul>Requirements:<ul><li>Proven experience (2+ years) as a call center trainer for a US voice campaigns.</li><li>Excellent communication, presentation, and interpersonal skills.</li><li>Strong understanding of customer service, call handling, and soft skills best practices.</li><li>Flexibility to work in night shift.</li></ul>Preferred Skills:<ul><li>Experience in training for sales/support/technical campaigns (US market).</li><li>Certification in training, coaching, or instructional design is a plus.</li><li>Apply now: https://forms.gle/eu3cqa97LStvhNLy7</li></ul>Why Join Us?<ul><li>Competitive salary and benefits.</li><li>Opportunity to work with an international team.</li><li>Professional growth and learning environment.</li><li>Dynamic and inclusive work culture.</li><li>Bi-annual increments</li><li>EOBI</li><li>Performance based bonuses</li></ul>Job Type: Full-timePay: Rs75,000.00 - Rs80,000.00 per monthWork Location: In person

We are hiring trainer

Arazi investments

Elevator: Are you fluent in English communication, possess excellent selling skills, good at conversation building and a born champion with a I-CAN-DO attitude?If your answer is &quot;Yes&quot; then,We are looking for a talented &amp; experienced call center agents just like you to join us as &quot;Verifier&quot; in our Sales Verification department on Final Expense program. Keep in mind that we are based on main Murree road, Saddar, rawalpindiRole Summary:As a verifier, you will be responsible for professionally closing the sales calls of pre-qualified customers over the phone and transfer the prospect's call to our client's team. You will be provided with excellent support, training and resources to become an excellent verifier. You should perform your role professionally and in a disciplined manner to rapidly succeed as a verifier. You will be demonstrating all the skills you learned in your prior experiences as call center agent.Role &amp; Requirements:<ul><li>You must have Minimum 1 YEAR experience on campaigns/projects i.e. FE or MVA.</li><li>You should have Minimum Bachelor's (completed) education completed (preferred).</li><li>You must be punctual, hard-working, disciplined &amp; self-motivated with abilities to complete given tasks on time.</li><li>You will be required to take Sales and Escalation calls from the customer support/sales agents in our outbound telesales department.</li><li>You are the finest individual with profound verbal communication skills.</li><li>You have the desire to learn, develop, and achieve the highest standards.</li><li>You must be a target-oriented and highly motivated person.</li><li>You must be available to work full-time in USA business hours i.e. Night Shifts.</li><li>You must not be enrolled in any educational program or involved at any full/part-time job.</li></ul>About Us:We're a USA based BPO company, offering inbound/outbound call center &amp; managed services to clients based around the globe USA, UK &amp; Canada primarily. Our outbound call center ventures include but not limited to Solar and MVA.We are an equal opportunity employer and welcome people from different genders, backgrounds, experiences, abilities and perspectives. Females working as call center agents are highly encouraged to apply.Contact Us: Whatsapp : 0312-1916141Job Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

Verifier

Explore 84+ Call analyst in Rawalpindi this May. Find roles across top companies and apply now to boost your career.