customer service officer (cso) Jobs in Pakistan

customer service officer (cso)

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customer service representative Jobs in Pakistan

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call center job

PROPERTY BUY-RENT (SMC -Private) Limited

Job Description:We are looking for an experienced and results-driven Call Center Manager to lead and manage our call center operations. The ideal candidate will be responsible for ensuring high performance, productivity, and quality standards while maintaining excellent customer satisfaction.Key Responsibilities:<ul><li>Manage daily call center operations and ensure smooth workflow</li><li>Lead, train, and motivate team leads and call center agents</li><li>Monitor KPIs, call quality, performance metrics, and attendance</li><li>Develop strategies to improve productivity, sales, and customer satisfaction</li><li>Handle escalated customer issues and ensure timely resolution</li><li>Prepare daily, weekly, and monthly performance reports</li><li>Implement SOPs, policies, and performance improvement plans</li><li>Coordinate with senior management to meet business targets</li><li>Ensure compliance with company standards and call center best practices</li></ul>Requirements:<ul><li>4&ndash;5 years of proven experience as a Call Center Manager or similar role</li><li>Strong leadership and team management skills</li><li>Excellent communication and problem-solving abilities</li><li>Experience with inbound/outbound call center operations</li><li>Ability to analyze performance data and drive improvements</li><li>Proficient in MS Office and call center CRM tools</li><li>Ability to work evening shifts (1 PM &ndash; 10 PM)</li></ul>What We Offer:<ul><li>Competitive salary package (PKR 70,000 &ndash; 100,000)</li><li>Professional and growth-oriented work environment</li><li>Performance-based incentives</li><li>Career development opportunities</li></ul>Pay: Rs70,000.00 - Rs100,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Outbound International Call center: 3 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Call Center Manager

Maxus real estate private limited

We are looking for motivated and professional female candidates for the position of Call Center / Office Management Executive. The ideal candidate will be responsible for handling calls, assisting clients, and managing basic office operations to ensure smooth workflow.Key Responsibilities<ul><li>Handle incoming and outgoing calls professionally</li><li>Guide clients and provide complete information about services</li><li>Manage WhatsApp messages and follow-ups with clients</li><li>Maintain daily records and office documentation</li><li>Assist with client appointments and scheduling</li><li>Coordinate with the team for smooth office operations</li><li>Maintain a friendly and professional communication with clients</li></ul>Required Skills<ul><li>Good communication skills</li><li>Basic knowledge of computer and MS Office</li><li>Ability to handle calls and client queries</li><li>Good organizational and time management skills</li><li>Professional and polite behavior</li></ul>Experience Required<ul><li>Fresh and experienced candidates can apply</li><li>Experience in call center or office management will be preferred</li></ul>Send me your cv on WhatsApp 0328-9046984Job Type: Part-timePay: Rs50,000.00 - Rs95,000.00 per monthWork Location: In person

Urdu Call Center

Digital Penguin

We are seeking enthusiastic and professional Call Center Agents to join our team. The Call Center Agent will handle inbound and outbound calls, provide information, resolve customer issues, and ensure a positive experience for every customer.Key Responsibilities:<ul><li>Answer incoming calls and respond to customer inquiries promptly.</li><li>Make outbound calls for follow-ups, promotions, or surveys as required.</li><li>Provide accurate information about products, services, and policies.</li><li>Resolve customer complaints efficiently or escalate to the supervisor if needed.</li><li>Maintain detailed records of customer interactions in the CRM system.</li><li>Meet individual and team performance targets and KPIs.</li><li>Work collaboratively with the team to enhance service quality.</li></ul>Qualifications &amp; Skills:<ul><li>Minimum high school diploma; Bachelor&rsquo;s degree preferred.</li><li>Previous experience in call center or customer service is a plus.</li><li>Excellent verbal communication skills and clear phone etiquette.</li><li>Strong problem-solving abilities and customer-oriented mindset.</li><li>Ability to handle multiple calls and tasks simultaneously.</li><li>Basic computer skills and familiarity with CRM or call management software.</li></ul>Compensation &amp; Benefits:<ul><li>Competitive salary.</li><li>One meal provided per working day.</li><li>Performance incentives or bonuses based on KPIs.</li><li>Opportunities for career growth and professional development.</li></ul>Job Types: Full-time, FresherPay: Rs35,000.00 - Rs50,000.00 per monthWork Location: In person

Call Center Agents

biniTelecom

Job Description: We are seeking motivated Call Center Agents to join our team for healthcare and insurance-related campaigns, including ACA (Affordable Care Act), Medicare, MVA (Motor Vehicle Accident), and Final Expense (FE). The agent will be responsible for handling inbound and outbound calls, qualifying potential clients, verifying customer information, explaining basic coverage or service options, and scheduling appointments for licensed agents or specialists. The role requires maintaining accurate CRM records, ensuring compliance with campaign guidelines, and delivering excellent customer service while meeting daily and monthly performance targets.Key Responsibilities:<ul><li>Handle inbound and outbound calls professionally and efficiently.</li><li>Qualify potential clients and gather necessary information.</li><li>Provide basic information about ACA, Medicare, MVA, or Final Expense services.</li><li>Verify customer details and maintain accurate records in CRM systems.</li><li>Schedule appointments for licensed agents or specialists.</li><li>Follow company policies and compliance regulations.</li><li>Achieve daily, weekly, and monthly call and performance targets.</li><li>Deliver excellent customer service and maintain a professional attitude.</li></ul>Requirements:<ul><li>Minimum 6 months of call center experience (healthcare, insurance, or lead generation preferred).</li><li>Strong communication and interpersonal skills.</li><li>Ability to handle high call volumes and meet targets.</li><li>Basic computer skills and CRM system knowledge.</li><li>Ability to work in a fast-paced and team-oriented environment.</li><li>Good listening and problem-solving skills.</li></ul>Pay: Rs50,000.00 - Rs100,000.00 per hourWork Location: In person

Call center Agents

Widgets

We are looking for confident and enthusiastic individuals with strong English communication skills to join our team as Call Center Executives. This role is ideal for candidates who are motivated to grow professionally and are comfortable communicating with customers over the phone. Fresh candidates are encouraged to apply and start their careers in a supportive and professional work environment.Key Responsibilities<ul><li>Communicate with customers over the phone in a clear and professional manner.</li><li>Introduce and explain the company&rsquo;s services to potential customers.</li><li>Maintain positive and professional interactions with customers.</li><li>Accurately record customer responses and update information in the system.</li><li>Work towards achieving individual and team targets.</li></ul>Salary &amp; Benefits<ul><li>Competitive Salary Package</li><li>Attendance Allowance</li><li>Unlimited Commission Opportunities</li><li>Fuel Allowance</li><li>5 Working Days (Monday &ndash; Friday)</li><li>Supportive and professional work environment</li></ul>Requirements<ul><li>Education: Intermediate / O Levels / A Levels / Graduate</li><li>Strong spoken English skills</li><li>Fresh and experienced candidates can apply</li><li>Must be confident, energetic, and self-motivated</li><li>Basic computer knowledge is preferred</li></ul>Join our team and build your career in a dynamic call center environment.Job Type: Full-timePay: Up to Rs60,000.00 per monthWork Location: In person

Call Center Executive

3D Aesthetic Dental House

3D ADH is Looking for Call Center Agents/Customer Services AgentsLocation: Karachi (BHD)B.A/B.com (Fresh -6 months of relevant experience in call center industry)Timings:11am to 7pmGender:Preferably FemaleSkills:Excellent Communication Skills (Must Have)Excellent Writing Skills for email correspondenceSalary:20K Plus IncentivesJob Type: Full-timeJob Type: Full-timePay: From Rs30,000.00 per monthWork Location: In person

Call Center Agent

Job description:Job Description: Responsible for assisting clients with Affordable Care Act (ACA) and Medicare plan inquiries, eligibility verification, enrollments, and renewals. Manage inbound and outbound calls, qualify prospects, verify customer information, explain coverage options, and schedule appointments for licensed agents (fronter role). Maintain accurate CRM records, ensure compliance with federal and state regulations, and provide excellent customer service while meeting daily and monthly targets.Requirements:<ul><li>Minimum 6 months of experience in the call center industry (healthcare campaign preferred).</li><li>Strong communication and interpersonal skills.</li><li>Basic knowledge of ACA and Medicare plans.</li><li>Ability to handle high call volumes and meet performance targets.</li><li>Basic computer skills and familiarity with CRM systems.</li><li>Ability to work in a fast-paced environment and as part of a team.</li></ul>shift timing: Night shiftPay: Rs50,000.00 - Rs100,000.00 per hourWork Location: In person

Call center agents

Explore 444+ Call center job in Pakistan this April. Find roles across top companies and apply now to boost your career.