customer service manager

branch manager

call center supervisor

customer service operation manager Jobs in Giza

customer service operation manager

district manager

call center manager

Options outsourcing

Position Overview:The Customer Service Manager will oversee daily operations of our call center, manage a team of customer service representatives, and implement strategies to improve customer satisfaction, efficiency, and performance. The ideal candidate is a strong communicator, analytical thinker, and inspirational leader with experience in fast-paced customer service environments.Key Responsibilities :<ul><li>Lead, coach, and develop a team of customer service representatives to meet and exceed KPIs and service standards.</li><li>Monitor daily operations and call center metrics to identify opportunities for improvement.</li><li>Handle escalated customer inquiries with professionalism and efficiency.</li><li>Collaborate with other departments to streamline communication and enhance customer experience.</li><li>Conduct performance reviews, provide ongoing feedback, and support career development.</li><li>Develop and implement training programs and operational procedures.</li><li>Prepare and present reports on service performance, trends, and team productivity.</li></ul>Job Type: Full-timePay: From E&pound;28,000.00 per month

Customer service manager

Concentrix

<div><div><div>Customer Service and Support
</div><div><div><div>Location</div><div>
Giza, Egypt</div></div></div><div></div><div> 
Job Title:
SOM II
Job Description
The Site Director I is responsible for delivering high standards of service to customers by making the most effective and efficient use of call center 
staff and technology resources. This position uses a range of measurements to monitor, analyze and plan improvements to call center 
performance of a call center with a population of up to 1,100 staff members. To meet these responsibilities, the manager must be a 
combination of expert service provider, coach, trainer, mentor, motivator, and manager.<h2 class="jobSectionHeader">
Functions/Core Responsibilities</h2><ul><li>
Collaborate with senior management and staff to develop strategic plans; coordinate with other departments to establish open</li><li>
communications systems that ensure information is mutually shared to achieve optimal results</li><li>
Develop and retain team of managers, providing coaching and development opportunities that continuously build and expand both the</li><li>
individual and the team capabilities and bench strength</li><li>
Drive continuous operating improvements and quality performance of site metrics such as quality, productivity, staffing, training, attrition and costs</li><li>
Provide expert knowledge of workforce forecasting and planning to ensure necessary staffing levels to support customer demand</li><li>
Drive recruitment, selection, and retention of highly qualified internal and external candidates</li><li>
Manage department resources and provide leadership to ensure that production and quality work meets company goals</li><li>
Participate with cross-functional departments in strategic decisions designed to meet quality and service goals</li><li>
Identify, analyze, and resolve a wide range of technical, process, and operational issues, providing quick and decisive solutions</li></ul><h2 class="jobSectionHeader">
Candidate Profile</h2><ul><li>
Bachelor's degree in related field from a four-year college or university with more than twelve years of relevant experience (with four to six years of Progressive Mgmt Experience) preferred</li><li>
Experience managing a large call center preferred</li><li>
Mastery of communication skills and styles, both written and verbal. Demonstrated ability to effectively present information to internal and external associates</li><li>
Proven ability to lead and organize multi-disciplinary projects and initiatives in a fast-paced and deadline-oriented business environment with broad impact</li><li>
Demonstrated ability to lead strategy behind mentoring and coaching for team(s) and to act as leadership advisor to lower-level management</li><li>
Understanding of financial policies and budgetary requirements, including forecasting</li><li>
Demonstrated ability to champion significant projects, programs, and business initiatives using creativity and ingenuity</li><li>
Demonstrated ability to lead and mentor team on developing lasting customer relationships</li><li>
Extensive understanding of the organization's business operations and industry. Knowledgeable of emerging trends and industry practices</li></ul><h2 class="jobSectionHeader">
Career Framework Role</h2>
Provides leadership and direction through Senior Managers and/or Managers. Participates with leadership to develop strategic plans and objectives. Makes final decisions on administrative and operation matters and ensures effective achievement of objectives. Adapts and executes functional or departmental business plans and contributes to the development of functional or departmental strategies. Decisions are guided by functional strategies and priorities. Has overall responsibility for developing and administering budgets and performance standards for functional area or department.<h2 class="jobSectionHeader">
Disclaimer</h2>
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Location:
EGY Cairo Egypt-Smart Village Building B2110
Language Requirements:
Time Type:
Full time2025-10-31
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents</div></div></div><div></div>

SOM II

<div>Job Title:
SOM II
Job Description
The Site Director I is responsible for delivering high standards of service to customers by making the most effective and efficient use of call center 
staff and technology resources. This position uses a range of measurements to monitor, analyze and plan improvements to call center 
performance of a call center with a population of up to 1,100 staff members. To meet these responsibilities, the manager must be a 
combination of expert service provider, coach, trainer, mentor, motivator, and manager.<h2 class="jobSectionHeader">
Functions/Core Responsibilities</h2><ul><li>
Collaborate with senior management and staff to develop strategic plans; coordinate with other departments to establish open</li><li>
communications systems that ensure information is mutually shared to achieve optimal results</li><li>
Develop and retain team of managers, providing coaching and development opportunities that continuously build and expand both the</li><li>
individual and the team capabilities and bench strength</li><li>
Drive continuous operating improvements and quality performance of site metrics such as quality, productivity, staffing, training, attrition and costs</li><li>
Provide expert knowledge of workforce forecasting and planning to ensure necessary staffing levels to support customer demand</li><li>
Drive recruitment, selection, and retention of highly qualified internal and external candidates</li><li>
Manage department resources and provide leadership to ensure that production and quality work meets company goals</li><li>
Participate with cross-functional departments in strategic decisions designed to meet quality and service goals</li><li>
Identify, analyze, and resolve a wide range of technical, process, and operational issues, providing quick and decisive solutions</li></ul><h2 class="jobSectionHeader">
Candidate Profile</h2><ul><li>
Bachelor's degree in related field from a four-year college or university with more than twelve years of relevant experience (with four to six years of Progressive Mgmt Experience) preferred</li><li>
Experience managing a large call center preferred</li><li>
Mastery of communication skills and styles, both written and verbal. Demonstrated ability to effectively present information to internal and external associates</li><li>
Proven ability to lead and organize multi-disciplinary projects and initiatives in a fast-paced and deadline-oriented business environment with broad impact</li><li>
Demonstrated ability to lead strategy behind mentoring and coaching for team(s) and to act as leadership advisor to lower-level management</li><li>
Understanding of financial policies and budgetary requirements, including forecasting</li><li>
Demonstrated ability to champion significant projects, programs, and business initiatives using creativity and ingenuity</li><li>
Demonstrated ability to lead and mentor team on developing lasting customer relationships</li><li>
Extensive understanding of the organization's business operations and industry. Knowledgeable of emerging trends and industry practices</li></ul><h2 class="jobSectionHeader">
Career Framework Role</h2>
Provides leadership and direction through Senior Managers and/or Managers. Participates with leadership to develop strategic plans and objectives. Makes final decisions on administrative and operation matters and ensures effective achievement of objectives. Adapts and executes functional or departmental business plans and contributes to the development of functional or departmental strategies. Decisions are guided by functional strategies and priorities. Has overall responsibility for developing and administering budgets and performance standards for functional area or department.<h2 class="jobSectionHeader">
Disclaimer</h2>
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Location:
EGY Cairo Egypt-Smart Village Building B2110
Language Requirements:
Time Type:
Full time2025-10-31
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents</div>

HONOR

<div>
 
 
 About HONORdh
 
 
 
 HONOR is a leading global provider of smart devices. It is dedicated to becoming a global iconic technology brand and creating a new intelligent world for everyone through its powerful products and services. With an unwavering focus on R&amp;D, it is committed to developing technology that empowers people around the globe to go beyond, giving them the freedom to achieve and do more. Offering a range of high-quality smartphones, tablets, laptops, and wearables to suit every budget, HONOR&rsquo;s portfolio of innovative, premium, and reliable products enables people to become the better version of themselves.
 
 
 For more information, please visit HONOR online at https://www.hihonor.com/fr/
 
 
 
 
 
 Privacy notice for FR: https://agreement.itsec.hihonor.com/asm/agrFile/getHtmlFile?agrNo=1346&amp;country=fr&amp;branchId=0&amp;langCode=fr-fr
 
 
 
 
 
 
 Position: Customer Service Operation Manager
 
 
 
 
 Job location: 26th July street, Touristic Zone, 6th of October, Giza, Egypt.
 
 
 
 
 
 
 
 WHERE YOUR EXPERTISE IS NEEDED
 
 
 
 
 
 <ul>
 <li>
 Use call center management methodology to manage BPO and push it improve.
 </li>
 <li>
 Resolve customer issues Including not limited to technical\ecommerce\logistics\finance\return escalated from BPO by communicate with/push different department of Honor.
 </li>
 <li>
 Output guidance and training BPO to improve their skill.
 </li>
 <li>
 Lead some key projects and create the process and output the operation guidance/procedure.
 </li>
 <li>
 Monitor KPIs such as SL, FCR, NSAT, pending case close rate. output the improvement measure to push BPO and the different department of Honor to improve.
 </li>
 <li>
 Analyze customer voice and output the improvement measure on Honor and BPO and make it implemented.
 </li>
 <li>
 Output some reports.
 </li>
 </ul>
 
 
 
 
 
 WHAT WE ARE LOOKING FOR
 
 
 <ul>
 <li>
 At least 6 years call center experience. At least 2 years project management experience for managing 30FTE.
 </li>
 <li>
 Good communication skill and be good at pushing other department and supplier to improve
 </li>
 <li>
 Be good at creating PPT and presentation. Be good at excel and call center business data analysis. Be good at creating business report.
 </li>
 <li>
 Self-motivated, Result oriented.
 </li>
 <li>
 Bachelor&rsquo;s degree or above
 </li>
 <li>
 
 English is mandatory, French will be a plus.
 
 </li>
 </ul>
 
 Please, send us your resume in English or French.
 
 
 
 
 
 At Honor, we celebrate Diversity&amp;Inclusion and are committed to build teams that represent a variety of backgrounds, perspectives, and skills. Please send you CV and cover letter to chengjie@honor.com &amp; francehr@honor.com.
 
</div>

Customer Service Operation Manager

Nasoft

<div>Nasoft is hiring for our client specialized on Telecommunication serving the Gulf Market, The Call Center Supervisor oversees daily operations of the customer service team, ensuring high-quality support, efficient handling of inquiries, and achievement of performance targets. This role involves coaching agents, monitoring KPIs, and implementing strategies to improve customer satisfaction and operational efficiency. 
<ul><li>
 
Responsibilities:
</li><li>Supervise and support a team of call center agents.</li>
</ul><ul><li>Monitor call metrics (AHT, FCR, CSAT, etc.) and ensure service level agreements (SLAs) are met.</li>
<li>Conduct regular performance reviews and provide coaching and feedback.</li>
<li>Handle escalated customer issues and resolve complaints professionally.</li>
<li>Schedule shifts and manage workforce planning to ensure coverage.</li>
<li>Collaborate with other departments to resolve customer issues.</li>
<li>Prepare daily/weekly/monthly reports on team performance.</li>
<li>Train new hires and ensure ongoing development of team members.</li>
<li>Implement process improvements to enhance customer experience and efficiency.</li>
</ul>
Requirements<ul>
<li>
Bachelor&rsquo;s degree in Business, Communications, or related field (preferred).</li>
<li>2&ndash;4 years of experience in a call center environment, with at least 1 year in a supervisory role.</li>
<li>Must be available to work from home during night shifts</li>
<li>Strong leadership and team management skills.</li>
<li>Excellent communication and problem-solving abilities.</li>
<li>Familiarity with CRM systems and call center software.
</li><li>Ability to work under pressure and manage multiple priorities.</li>
</ul>
Benefits
Working Conditions &amp; Benefits:<ul>
<li>
5 Working Days (Rotation)</li>
<li>8 Working Hours (Rotation)</li>
<li>The first shift begins at 8 AM, while the final shift concludes at 4 AM</li>
<li>Social &amp; Medical Insurance.</li>
<li>Opportunities for learning and development</li>
<li>Defined career progression</li></ul></div>

Call Center Supervisor

QuickfirmX

Company: QuickfirmX Location: Remote &ndash; Anywhere in Egypt Job Type: Freelance (Commission-Based) Industry: Recruitment / Call CenterAbout QuickfirmXQuickfirmX is Egypt&rsquo;s #1 hiring platform for Call Center jobs, connecting top talent with leading employers. We help companies find qualified candidates faster and more efficiently &mdash; with our motto: &ldquo;Quick Hires, Big Futures.&rdquo;About the RoleWe are looking for Freelance Sourcers to help us attract and refer candidates interested in Call Center roles across Egypt. This is a commission-based opportunity &mdash; ideal for students, graduates, or professionals seeking flexible, remote work.You will use social media platforms (Facebook, WhatsApp, Telegram, LinkedIn, etc.) to find job seekers and refer them to QuickfirmX.Key Responsibilities<ul><li>Source candidates for call center positions through social media or your personal network.</li><li>Share and promote available vacancies across online channels.</li><li>Refer interested and qualified candidates to QuickfirmX for screening.</li><li>Maintain communication with the recruitment team regarding candidate progress.</li></ul>Requirements<ul><li>Strong communication and social media skills.</li><li>Basic understanding of recruitment or willingness to learn.</li><li>Access to a smartphone or laptop with internet connection.</li><li>Self-motivated and target-driven.</li><li>Previous experience in sourcing or sales is a plus (not mandatory).</li><li>Students, fresh graduates, or part-time professionals are welcome.</li></ul>Benefits<ul><li>Work remotely from anywhere.</li><li>Flexible schedule (2 hours per day, 5 days per week).</li><li>Learn recruitment skills and grow your professional network.</li><li>Work beside your full-time job or studies.</li><li>Performance-based income with no earning limit.</li></ul>Commission Structure<ul><li>1500 EGP per hired English-speaking candidate.</li><li>2000 EGP per hired bilingual or other language candidate (e.g., German, French, etc.).</li><li>No fixed salary. Payment is commission-based only.</li></ul>Earning ExampleYour earnings start from 5,000 EGP+ per month depending on performance. For example:<ul><li>If you refer 4 English-speaking candidates who get hired &rarr; you earn 6,000 EGP.</li><li>If you refer 7 bilingual candidates (e.g., German speakers) who get hired &rarr; you earn 14,000 EGP.</li></ul>Training &amp; SupportAll freelancers receive a short onboarding session and access to recruitment materials and templates to help them get started quickly. Continuous guidance and follow-up are provided by the QuickfirmX recruitment team.Career GrowthHigh-performing freelancers may be promoted to Team Lead or join our Partner Program, gaining access to higher commissions, additional training, and exclusive recruitment projects.Why Join QuickfirmX<ul><li>Egypt&rsquo;s leading call center hiring platform.</li><li>Transparent commission system.</li><li>Flexible, remote, and performance-driven work.</li><li>Support and growth opportunities available for top performers.</li></ul>FAQIs there a fixed salary? No, this role is commission-based only.Can I work while studying or working full-time? Yes, this role is fully flexible and part-time.Do I need recruitment experience? No, training and materials are provided.Job Types: Full-time, Part-time, Permanent, New gradBase Pay: From E&pound;5,000.00 per monthExpected hours: No less than 10 per week

Freelance Sourcer – Work Remotely with QuickfirmX

Company: QuickfirmX Location: Remote &ndash; Anywhere in Egypt Job Type: Freelance (Commission-Based) Industry: Recruitment / Call CenterAbout QuickfirmXQuickfirmX is Egypt&rsquo;s #1 hiring platform for Call Center jobs, connecting top talent with leading employers. We help companies find qualified candidates faster and more efficiently &mdash; with our motto: &ldquo;Quick Hires, Big Futures.&rdquo;About the RoleWe are seeking a Freelance Recruitment Team Leader to manage, guide, and motivate a team of freelance recruiters and sourcers.This role is fully remote and commission-based, ideal for experienced recruiters or team leaders who enjoy flexible work, performance-based rewards, and the opportunity to lead a high-performing team within Egypt&rsquo;s fastest-growing hiring platform.Key Responsibilities<ul><li>Manage, train, and motivate your recruitment team provided by QuickfirmX.</li><li>Monitor daily and weekly performance and ensure targets are met.</li><li>Support your team in sourcing and referring qualified call center candidates.</li><li>Maintain communication with QuickfirmX recruitment management.</li><li>Share feedback, challenges, and success stories to continuously improve results.</li><li>Ensure high-quality referrals and maintain accurate candidate tracking.</li></ul>Requirements<ul><li>Previous experience in recruitment (preferably call center hiring).</li><li>Strong leadership and communication skills.</li><li>Ability to manage and motivate remote freelancers.</li><li>Access to a smartphone or laptop with internet connection.</li><li>Self-driven, results-oriented, and organized.</li><li>Basic reporting or Excel/Google Sheet skills are a plus.</li></ul>Working Conditions<ul><li>Freelance role (no fixed salary).</li><li>Work remotely from anywhere in Egypt.</li><li>Flexible schedule: minimum 3 hours/day, 5 days/week.</li><li>You choose when to work &mdash; full flexibility as long as results are delivered.</li></ul>Commission &amp; Earning Structure<ul><li>You earn a commission override of 15% on every successful hire made by your team.</li><li>Example:</li><li>Your recruiter earns a commission for an English-speaking hire &rarr; you earn 15% override as a team-lead bonus.</li><li>Your recruiter earns a commission for a bilingual hire &rarr; you earn 15% override as a team-lead bonus.</li><li>No earning limit &mdash; the more your team hires, the higher your income.</li></ul>Training &amp; Support<ul><li>QuickfirmX provides onboarding, training materials, and recruitment templates.</li><li>You&rsquo;ll receive continuous support from the QuickfirmX leadership team.</li><li>Performance reviews and monthly reports will help you grow and manage your team effectively.</li></ul>Career Growth<ul><li>High-performing team leaders can be promoted to Regional Managers or join QuickfirmX Partner Program for higher commissions and exclusive recruitment projects.</li><li>Opportunity to build leadership experience and expand your professional network.</li></ul>Why Join QuickfirmX<ul><li>Egypt&rsquo;s leading call center hiring platform.</li><li>100% remote and flexible work.</li><li>Transparent commission system with growth opportunities.</li><li>Continuous support, training, and recognition for top performers.</li></ul>FAQIs there a fixed salary? No &mdash; this is a commission-based freelance role.Can I work part-time? Yes &mdash; minimum 3 hours per day, 5 days/week.Do I need recruitment experience? Experience is preferred but not mandatory &mdash; QuickfirmX provides full guidance.Who provides the recruitment team? QuickfirmX provides your team &mdash; your role is to manage, guide, and motivate them to achieve hiring targets.Ready to lead your own recruitment team and earn unlimited commissions? Apply now and start your journey with QuickfirmX today!Job Types: Full-time, Part-time, PermanentExpected hours: No less than 15 per week

Freelance Recruitment Team Leader

Explore 107+ Call center manager in Giza this November. Find roles across top companies and apply now to boost your career.

107 call center manager jobs IN Giza

Customer service manager

SOM II

SOM II

Customer Service Operation Manager

Call Center Supervisor

Freelance Sourcer – Work Remotely with QuickfirmX

Freelance Recruitment Team Leader