receptionist

office administrator

customer service representative Jobs in Dubai

customer service representative

front desk receptionist

office assistant

call center operator

SHARJAH CONTRACTING

Job Vacancy: Call Center Agent (Arabic Lady) &ndash; Maintenance Department Location: to be Assigned in Sharjah - Head Office Employment Type: Full-TimeJob SummaryWe are seeking a professional and customer-focused Arabic Lady Call Center Agent to join our Maintenance Department. The ideal candidate will be responsible for handling customer inquiries, maintenance requests, service coordination, and follow-ups while ensuring excellent customer service and timely resolution of issues.Key Responsibilities<ul><li>Receive and handle incoming calls related to maintenance requests and service inquiries.</li><li>Register, log, and track maintenance complaints and work orders.</li><li>Coordinate with maintenance technicians and supervisors regarding service schedules.</li><li>Follow up with customers to ensure maintenance issues are resolved satisfactorily.</li><li>Maintain accurate records of customer interactions and service requests.</li><li>Respond to emails, WhatsApp messages, and other communication channels professionally.</li><li>Escalate urgent maintenance issues to the concerned department.</li><li>Prepare daily and weekly reports on maintenance requests and completed jobs.</li><li>Ensure high standards of customer satisfaction and service quality.</li></ul>Requirements<ul><li>Female Arabic national or Arabic-speaking candidate.</li><li>Minimum 2&ndash;5 years of experience in a call center, customer service, or maintenance coordination role.</li><li>Experience in property management, facilities management, or maintenance services is preferred.</li><li>Excellent communication skills in Arabic and English (spoken and written).</li><li>Proficient in Microsoft Office applications (Word, Excel, Outlook).</li><li>Strong organizational and multitasking skills.</li><li>Ability to work under pressure and handle customer complaints professionally.</li><li>Knowledge of maintenance operations and service coordination is an advantage.</li></ul>Preferred Skills<ul><li>Customer service excellence.</li><li>Problem-solving and conflict resolution.</li><li>Strong telephone etiquette.</li><li>Time management and attention to detail.</li><li>Experience with CRM or maintenance management systems.</li></ul>Benefits<ul><li>Competitive salary package.</li><li>Company visa and medical insurance.</li><li>Annual leave as per UAE Labour Law.</li><li>Professional and supportive working environment.</li><li>Career growth opportunities.</li></ul>Interested candidates are invited to submit their updated CV mentioning &quot;Call Center Agent &ndash; Maintenance Department&quot; in the subject linePay: Up to AED4,500.00 per monthApplication Question(s):<ul><li>What is your nationality?__</li></ul>Do you agree with the offered salary?_Work Location: In person

ARAB CALL CENTER AGENT (Facility - Maintenance Management Industry)

D Luxe Car Care

D Luxe Car Care is currently hiring a Call Center Representative to join our growing team in Dubai.We are looking for a confident and customer-focused individual who can handle customer inquiries and provide excellent service in both Arabic and English.Key Responsibilities:<ul><li>Handle incoming and outgoing customer calls professionally</li><li>Provide accurate information about services and packages</li><li>Assist customers with bookings and inquiries</li><li>Maintain high levels of customer satisfaction</li><li>Coordinate with internal teams when needed</li><li>Record and update customer information in the system</li></ul>Requirements:<ul><li>Fluent in Arabic and English (spoken &amp; written)</li><li>Previous experience in call center or customer service is a plus</li><li>Strong communication and problem-solving skills</li><li>Ability to work in a fast-paced environment</li><li>Positive attitude and professional behavior</li></ul>What We Offer:<ul><li>Competitive salary</li><li>Growth opportunities within the company</li><li>Professional and supportive work environment</li><li>Training provided</li></ul>الراتب المدفوع: AED٢٬٠٠٠٫٠٠&nbsp;لكل ساعةموقع العمل: بشكل شخصي

Call Center Representative (Arabic & English Speaker)

Richmond Properties

<div>
 Richmond Properties is expanding rapidly and is looking for ambitious, energetic, and customer-focused German-speaking and Italian-speaking Call Centre Agents to join our growing team in Dubai.
 
 
 The Role
 
 
 As a Call Centre Agent, you will be the first point of contact for prospective property buyers and investors. You will engage with leads, qualify opportunities, and schedule appointments for our experienced Property Consultants.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Contact inbound and outbound leads via phone, WhatsApp, email, and other communication channels
 </li>
 <li>
 Qualify prospective buyers and investors
 </li>
 <li>
 Book appointments for Property Consultants
 </li>
 <li>
 Maintain accurate records within the CRM system
 </li>
 <li>
 Follow up with potential clients and nurture relationships
 </li>
 <li>
 Achieve daily, weekly, and monthly performance targets
 </li>
 <li>
 Deliver a professional and exceptional customer experience at every interaction
 </li>
 <li>
 Collaborate closely with the sales and marketing teams
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Native or fluent German or Italian language skills (essential)
 </li>
 <li>
 Strong English communication skills
 </li>
 <li>
 Previous experience in a call centre, telesales, customer service, hospitality, or sales environment is preferred
 </li>
 <li>
 Excellent communication and relationship-building abilities
 </li>
 <li>
 Positive attitude, resilience, and target-driven mindset
 </li>
 <li>
 Strong organisational skills and attention to detail
 </li>
 <li>
 Comfortable working in a fast-paced environment
 
 
 </li>
 </ul>
 Why Join Richmond Properties?
 
 
 At Richmond Properties, we are building something exceptional. Our growth creates genuine opportunities for ambitious individuals to develop their careers, contribute to a high-performing team, and be part of a company that values excellence, integrity, and innovation.
 
 
 If you are a motivated German or Italian speaker looking for your next challenge in Dubai, we'd love to hear from you.
</div>

Call Centre Agent - Italian and German speakers

Sukoon Insurance

<div>
 
 
 Job Summary:
 
 
 <ul>
 <li>
 Efficiently lead the Contact Centre&rsquo;s team to continuously improve Customer Service &amp; Production through consistent delivery of superior customer experience.
 </li>
 <li>
 Support the Contact Centre Head in ensuring adherence to Contact Center Service Standards / SOP&rsquo;s and Department Objectives.
 </li>
 </ul>
 
 
 
 
 
 Job Accountabilities:
 
 
 <ul>
 <li>
 Lead the call centre by developing, implementing and reviewing call centre processes for inbound and outbound operations and related responsibilities and tasks;
 </li>
 <li>
 Drive customer satisfaction by ensuring timely resolution of customer queries and complaints, building relations and gaining credibility, through continuous monitoring of call centre KPIS;
 </li>
 <li>
 Training &amp; Coaching: Maintaining high product knowledge level for all team members resulting is efficient call handling , sales and conversion ratio .
 </li>
 <li>
 Updating team members on Process changes, new product release &amp; system changes.
 </li>
 <li>
 Ensure consistency in adherence to the call centre guidelines, underwriting guidelines and operational procedures;
 </li>
 <li>
 Accountable for direct sales in the consumer lines of business;
 </li>
 <li>
 Ensure consistency in adherence to the call centre guidelines, underwriting guidelines and operational procedures;
 </li>
 <li>
 Quality Scores : Maintaining high call quality standards through daily guidance , buddy training &amp; calls monitoring.
 </li>
 <li>
 Set and measure performance targets for speed, efficiency, sales and quality;
 </li>
 <li>
 Manage the daily running of the call center, including sourcing equipment, effective resource planning and implementing call center strategies and operations;
 </li>
 <li>
 Set and measure performance targets for speed, efficiency, sales and quality;
 </li>
 <li>
 Monitor random calls to improve quality, minimize errors and track call center agent performance;
 </li>
 <li>
 Organize staffing, including shift patterns and the number of staff required to meet demand;
 </li>
 <li>
 Forecast and analyze data against budget figures on a weekly and/or monthly basis;
 </li>
 <li>
 Manage the complaint management function and ensure adherence to all DHA/HADD laws on complaint handling.
 </li>
 <li>
 Support team development through periodic review, mentoring, counseling, and feedback.
 </li>
 </ul>
 
 
 
 
 
 Key Performance Indicators (KPIs):
 
 
 <ul>
 <li>
 CC abandoned rate
 </li>
 <li>
 GPW production
 </li>
 <li>
 Team&rsquo;s Product knowledge
 </li>
 <li>
 GPW Production
 </li>
 <li>
 Team&rsquo;s Quality scores
 </li>
 <li>
 Service Excellency &amp; Complaint Management
 </li>
 <li>
 Team&rsquo;s Data Capture &amp; Accuracy
 </li>
 <li>
 MIS &amp; Reporting
 </li>
 <li>
 Initiative
 </li>
 </ul>
 
 
 
 
 
 Skills Required:
 
 
 <ul>
 <li>
 Proven experience as call center manager or similar position.
 </li>
 <li>
 Knowledge of performance evaluation and customer service metrics .
 </li>
 <li>
 Solid understanding of reporting and budgeting procedures.
 </li>
 <li>
 Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.).
 </li>
 <li>
 Proficient in MS Office and call center equipment/software programs.
 </li>
 <li>
 Outstanding communication and interpersonal skills.
 </li>
 <li>
 Excellent organizational and leadership skills with a problem-solving ability.
 </li>
 <li>
 Positive and patient.
 </li>
 <li>
 Certified Call Center Manager (e.g. CCCM) or equivalent qualification is a plus.
 </li>
 </ul>
 
 
 
 
 
 Education, Experience and Formal/Professional Qualifications:
 
 
 <ul>
 <li>
 Graduate of any bachelor&rsquo;s degree
 </li>
 <li>
 5 years experience in Insurance / Finance industry
 </li>
 <li>
 5 years experience in Call Center /Customer service team lead role
 </li>
 </ul>
 
 
</div>

Manager, Call Center

Dna Health Clinic

About DNA Health &amp; WellnessDNA Health &amp; Wellness is the leading and largest longevity clinic group in the Middle East and Asia, and a pioneer in the region, redefining healthcare through health optimization, functional medicine, and personalized care With six clinics across Dubai and Abu Dhabi, continued expansion across the UAE, and new locations planned in Saudi Arabia and Qatar. Our mission is to help people live healthier, longer, and better lives by identifying and addressing the root causes of health concerns rather than simply treating symptoms.We are powered by exceptional people who are committed to excellence, innovation, and exceptional patient care. We offer a collaborative, high performance culture where expertise thrives and careers grow.As we continue our growth in Dubai, Abu Dhabi and the wider region, we are looking for talented Call Center Agent.Job SummaryWe are looking for a customer-focused Call Center Agent with healthcare call center experience to join our team. The ideal candidate will have strong communication skills, a sales-oriented mindset, and experience handling customer inquiries, appointments, and service bookings.Responsibilities<ul><li>Handle inbound and outbound calls professionally.</li><li>Schedule and manage appointments.</li><li>Respond to customer inquiries regarding healthcare and wellness services.</li><li>Convert leads into bookings and support sales targets.</li><li>Maintain accurate records in CRM and internal systems.</li><li>Follow up with customers and ensure excellent service delivery.</li></ul>Requirements<ul><li>Minimum 2 years of UAE experience in a call center role.</li><li>Healthcare call center experience is mandatory.</li><li>Sales experience in a call center or customer service environment is required.</li><li>Experience in a clinic, hospital, wellness center, healthcare, aesthetics, or fitness industry is preferred.</li><li>Fluent in English; Arabic is an advantage.</li><li>Excellent verbal and written communication skills.</li><li>Strong active listening and customer service skills.</li><li>Ability to multitask, prioritize, and work in a fast-paced environment.</li><li>Quick learner with the ability to navigate CRM and internal systems.</li><li>Positive attitude, professional phone etiquette, and strong teamwork skills.</li></ul>How to ApplyInterested candidates may send their CV to: recruitment@dnahealthcorp.comExperience:<ul><li>Call centre: 2 years (Preferred)</li><li>Healthcare in UAE: 1 year (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>Work Location: In person

Customer Service Call Center Agent (Wellness Clinic)

Point Contracting LLC

We are seeking an experienced and skilled JCB Operator to operate heavy construction machinery safely and efficiently at various project sites. The ideal candidate must have hands-on experience in excavation, loading, grading, trenching, and general earthmoving works while strictly following safety standards.Key Responsibilities:<ul><li>Operate JCB / Backhoe Loader for excavation, loading, trenching, backfilling, and site preparation</li><li>Perform daily pre-start checks and basic maintenance of equipment</li><li>Ensure safe operation of machinery in compliance with site HSE rules</li><li>Follow instructions from site engineers, supervisors, and foremen</li><li>Load and unload materials such as sand, gravel, and debris safely</li><li>Maintain machine cleanliness and report any defects or breakdowns immediately</li><li>Assist site team with general work when required</li><li>Ensure all work is completed efficiently and within deadlines</li></ul>Requirements:<ul><li>Minimum 2&ndash;3 years UAE/GCC experience as JCB Operator</li><li>Valid UAE Heavy Equipment / JCB Operator License (mandatory)</li><li>Good knowledge of construction site safety procedures</li><li>Ability to operate machinery in rough and hot site conditions</li><li>Physically fit and able to work long hours if required</li><li>Basic understanding of machine maintenance and hydraulics</li><li>Immediate joiners preferred</li></ul>Skills Required:<ul><li>Safe machine operation</li><li>Excavation &amp; earthmoving techniques</li><li>Attention to safety (HSE compliance)</li><li>Basic mechanical understanding</li><li>Team coordination</li><li>Responsibility and discipline</li></ul>Working Conditions:<ul><li>Outdoor construction site environment</li><li>Exposure to heat, dust, and heavy machinery</li><li>Shift-based work depending on project requirements</li></ul>Pay: AED2,000.00 per monthWork Location: In person

JCB Operator / Heavy Equipment Operator

Majid Al Futtaim

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 
 
 
 
 
 
 JOB TITLE
 
 
 
 
 
 
 Sales Associate | Majid Al Futtaim Lifestyle | Operations
 
 
 
 
 
 
 ROLE PROFILE:
 
 
 
 
 
 <ul>
 <li>
 Be The Ultimate Champion of Customer Service Standards in Line with Majid Al Futtaim Guidelines, Understanding Customer Needs and Enabling the Fulfilment of an Exceptional Experience for The Customer.
 </li>
 <li>
 Ensure Customer Concerns Are Addressed Promptly and Professionally and Escalated in A Timely Manner to the Store Manager, When Necessary, Keep the Customer in Mind Through All Interactions.
 </li>
 <li>
 Achieve Set Sales Targets and Use Creative Ways to Exceed the Same, Keeping the Customer in Mind.
 </li>
 <li>
 Contribute To Enhanced Sales Targets with Thorough Product Knowledge, Taking Opportunities to Up Sell and Cross Sell.
 </li>
 <li>
 Ensure Store Standards Are Maintained at All Times, Supporting with Instore Tasks Including but Not Limited to Cleanliness, Tidiness and Replenishment.
 </li>
 <li>
 Comply With All Store Security Policies and Regulations, Minimizing Exposure to Stock Loss.
 </li>
 <li>
 Use Advanced Selling Skills in Order to Better Support the Customer&rsquo;s Needs, Generate High Value Transactions, And Build a Consistent Flow of Repeat Custom
 </li>
 <li>
 Recommend, Select, And Help Locate or Obtain Merchandise Based on Customer Need in Other Majid Al Futtaim Fashion Brands and Stores, If Not Available Instore.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS:
 
 
 
 
 
 <ul>
 <li>
 High School Certificate
 </li>
 <li>
 1-2 Years Industry Experience
 </li>
 <li>
 Good Communication Skills
 </li>
 <li>
 Excellent Customer Service
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
</div>

Sales Associate

Explore 111+ Call center operator in Dubai this July. Find roles across top companies and apply now to boost your career.