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Iiqaf

The IIQAF Group of Companies is a global leader in providing services in the hospitality, information technology, tourism, insurance, and health care industries. Established in 1986, the company has grown to become a major player in the international market, with operations in the United Kingdom, Canada, Singapore, and the United Arab Emirates. Description We are looking for a dedicated Call Center Agent to join IIQAF in Dubai. As a Call Center Agent, you will play a crucial role in providing exceptional customer service and support to our clients. Your primary responsibility will be to handle incoming calls, address customer inquiries, and ensure customer satisfaction. This position is vital to maintaining positive relationships with our clients and upholding the reputation of IIQAF in the healthcare industry.As a Call Center Agent at IIQAF, you will be involved in a variety of projects aimed at enhancing customer experience and resolving issues efficiently. You will have the opportunity to work closely with a dynamic team and contribute to the overall success of our call center operations. This role requires strong communication skills, empathy, and the ability to multitask effectively. Responsibilities <ul><li>Answer incoming calls and respond to customer inquiries in a professional manner</li><li>Provide information about products and services, and assist customers with their needs</li><li>Resolve customer complaints and escape issues as needed</li><li>Update customer records accurately in the database</li><li>Follow communication scripts and guidelines when handling different topics</li><li>Meet or exceed call center metrics including call handling time and customer satisfaction targets</li><li>Collaborate with team members to improve overall customer service</li><li>Adhere to company policies and procedures at all times</li></ul> Requirements <ul><li>Excellent verbal and written communication skills</li><li>Strong problem-solving abilities and customer service orientation</li><li>Ability to work in a fast-paced environment and handle high call volumes</li><li>Good knowledge of customer relationship management (CRM) systems</li><li>Attention to detail and accuracy in data entry</li><li>Ability to remain calm and professional under pressure</li><li>Flexibility to work in shifts, including evenings and weekends</li><li>Previous experience in a call center or customer service role is a plus</li></ul>

Call Center Agent

DNA Health and Wellness

Desired Skills and Experience:<ul><li>Experience in a call center or similar role with sales background is a must</li><li>Fluency in English is required. Arabic language is an advantage.</li><li>Previous experience in a clinic, hospital , wellness center or call center is a strong advantage.</li><li>Possess active listening and comprehension skills</li><li>Excellent written and verbal communication skills</li><li>Ability to be resourceful and proactive when issues arise</li><li>Ability to quickly learn and navigate internal systems</li><li>Proficiency in Excel is an advantage</li><li>Ability to multi-task and manage time effectively, with the ability to prioritize tasks</li><li>Collaborative and able to work in a team</li><li>Commitment to providing prompt and courteous service</li><li>Friendly demeanour and proper phone etiquette with every customer.</li></ul>Job Type: Full-timeExperience:<ul><li>Customer Service: 2 years (Preferred)</li></ul>

Bab Al Shams Desert Resort

Overview Get AI-powered advice on this job and more exclusive features. Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place. Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke entertainment are the beating heart of our legendary desert-based destination. Part of our unique Rare Finds collection, the essence of Bab Al Shams joins our guests together to discover the most soulful experiences and humbling journeys, set against Dubai's endless dunes and rich culture. About The Role The call center Agent will be the liaison between our company and its current and potential customers. Key Duties And Responsibilities <ul> <li>Manage large amounts of inbound and outbound calls in a timely manner</li> <li>Follow communication "scripts" when handling different topics</li> <li>Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives</li> <li>Seize opportunities to upsell products when they arise</li> <li>Build sustainable relationships and engage customers by taking the extra mile</li> <li>Keep records of all conversations in our call center database in a comprehensible way</li> <li>Frequently attend educational seminars to improve knowledge and performance level</li> <li>Meet personal/team qualitative and quantitative targets</li> </ul> Experience & Educational Requirements <ul> <li>High School Degree</li> <li>1+ year in a hotel reservations, call center, or customer service role (luxury experience is a plus).</li> <li>Familiarity with systems and practices</li> <li>Strong phone and verbal communication skills, along with active listening</li> <li>Track record of over-achieving quota</li> <li>Customer focus and adaptability to different personality types</li> <li>Ability to multitask, set priorities and manage time effectively</li> </ul> Join a team that is warm, caring, connected and empowered to create truly unique experiences. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories. Seniority level <ul> <li>Entry level</li> </ul> Employment type <ul> <li>Full-time</li> </ul> Job function <ul> <li>Other</li> </ul> Industries <ul> <li>Hospitality</li> </ul> Referrals increase your chances of interviewing at Bab Al Shams Desert Resort by 2x Get notified about new Call Center Representative jobs in Dubai, Dubai, United Arab Emirates. Related opportunities <ul> <li>Customer Service Associate Retail M&S UAE</li> <li>Guest Experience Expert - Four Point by Sheraton Bur Dubai</li> <li>Guest Experience Expert - Ajman Saray, a Luxury Collection Resort</li> <li>Front Desk Agent - Guest Experience Expert</li> </ul> Dubai, Dubai, United Arab Emirates 20 hours ago

Reliable Alliance Immigration Consultancy 

About the Role:We are seeking a dedicated Call Center Agent fluent in Tagalog and English, with prior experience in hospital or healthcare settings. The ideal candidate will handle inbound and outbound calls with professionalism, ensuring efficient communication between patients, nurses, and healthcare partners.Key Responsibilities:<ul><li>Manage patient inquiries and coordinate with medical staff and homecare teams.</li><li>Handle appointment scheduling, follow-ups, and documentation accurately.</li><li>Provide clear and empathetic communication to clients and patients.</li><li>Maintain confidentiality and adhere to healthcare communication standards.</li><li>Support recruitment and deployment processes for nurses when needed.</li></ul>Qualifications:<ul><li>Proven experience in a call center, preferably in healthcare or hospital environments.</li><li>Fluent in Tagalog and English (spoken and written).</li><li>Excellent communication and organizational skills.</li><li>Proficient in computer use and call management systems.</li><li>Ability to multitask in a fast-paced environment.</li></ul>Preferred:<ul><li>Experience in homecare or healthcare recruitment.</li><li>Knowledge of UAE healthcare system is an advantage.</li></ul>Job Type: Full-timePay: From AED3,500.00 per monthExperience:<ul><li>Call agent in medical: 1 year (Required)</li></ul>Language:<ul><li>Tagalog (Required)</li><li>English (Required)</li></ul>

Call Center Agent – Bilingual (Tagalog & English)

Omorfia Group LLC

Bedashing Beauty Lounge is looking for Call Center Agent!Join our team as a Call Center Agent and be part of a dynamic, trendsetting brand that celebrates beauty, excellence, and customer care.KEY RESPONSIBILITIES<ul><li>Answer phone calls efficiently and accurately applying the Bedashing telephone etiquettes &amp; call handling system.</li><li>Obtains client information by answering telephone calls; interviewing clients; verifying information and reconfirming their requests.</li><li>Sells additional services by recognizing opportunities to up-sell treatments; explaining new services.</li><li>Maintains call centre database by entering information.</li><li>Reconfirms all client appointments for the day.</li><li>Manage the computer booking system efficiently and ensure communication is accurate</li><li>Maximizes the booking system by minimizing the gaps between each booking. Supports inachieving the target of each branch.</li><li>Informs clients by explaining procedures (children policy, arrival policy etc.); answering questions;providing information.</li><li>Informs the guests of their treat card points accumulation during each call, and offers treatments based on it.</li><li>Understands the customer, builds strong collaborative customer relationships and builds customer trust and confidence.</li><li>Actively promote Bedashing services and retail, on the phone.</li><li>Works towards team targets and show initiatives in achieving them.</li><li>Assist team leader with assignments/ task for completion.</li><li>Have full knowledge of call centre SOPs.</li><li>Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.</li><li>Helps in performing the closing reports for the day and daily updates and ensuring they are accurately administered and completed.</li><li>Updates job knowledge by studying new product descriptions; participating in training</li><li>opportunities.</li><li>Keeps equipment operational by following established procedures; reporting malfunctions.</li><li>Enhances Bedashing Beauty Lounge reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.</li></ul>Job Types: Full-time, PermanentPay: Up to AED4,000.00 per monthExperience:<ul><li>Call Center: 2 years (Preferred)</li></ul>

Arabic Call Center Agent - Female

Bit Culture Commercial Brokerage LLC

Job description:Location: 3907, Latifa Tower, Sheikh Zayed Road, Dubai (Near Emirates Tower Metro Station)Walk-In Interview Schedule: Thursday - Friday 30th to 31st October 2025 10:00 AM &ndash; 12:30 PM 2:00 PM &ndash; 4:00 PMAll Nationalities can apply.Please bring your updated CV.Job DescriptionWe are looking for a professional and customer-focused Call Center to join our team in a dynamic trading environment. The ideal candidate will have strong communication skills, a positive attitude, and the ability to handle client interactions efficiently while ensuring customer satisfaction.Key Responsibilities<ul><li>Respond promptly to customer inquiries via phone and face-to-face interactions.</li><li>Provide detailed information about services, and company policies.</li><li>Follow up with customers to ensure resolution and satisfaction.</li><li>Build strong relationships with clients to encourage repeat business and referrals.</li></ul>Requirements<ul><li>Minimum 1-2 years of experience in a Sales Associate or similar role, preferably in the trading or retail industries.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving skills and a customer-oriented mindset.</li><li>Proficiency in MS Office and customer service tools.</li><li>Fluency in English is mandatory. (Additional languages are a plus.)</li></ul>What We Offer<ul><li>Competitive salary plus commissions and performance bonuses.</li><li>Employment Visa and Health Insurance provided.</li><li>Working Hours: 9:00 AM &ndash; 6:00 PM (2 days off per week).</li><li>Career growth opportunities in a supportive and dynamic workplace.</li></ul>Open to All NationalitiesWalk-in candidates. Bring your updated CV for immediate consideration.Job Types: Full-time, PermanentPay: AED2,000.00 - AED5,000.00 per month

Hilton

<div>Careline Operator (Arabic /Russian Speaker)
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travelers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &amp; Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it&rsquo;s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Careline Operator organizes and coordinates services to ensure that each customer experiences a memorable stay from arrival, during the stay, through to departure, in line with Hilton and the hotel policies and procedures.
What will I be doing?
As the Careline Operator, you will be responsible for performing the following tasks to the highest standards:
<ul><li>Actively seeking verbal feedback from customers and team members at every opportunity.
</li><li>Agree on and implement actions to make improvements to customer service.
</li><li>Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
</li><li>Handle complaints promptly and efficiently, taking the necessary action and informing the Front Office Manager to follow-up where appropriate.
</li><li>Follow-up with guests to ensure satisfaction with problem resolution (service recovery).
</li><li>Positively deal with and learn from customers&rsquo; complaints and comments with follow-up and feedback to the Guest Relations Supervisor.
</li><li>Make sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day.
</li><li>Handle all internal and external guest enquiries promptly with minimal delay, directing them to the correct parties with which they wish to speak to and provide information where necessary.
</li><li>Effectively manage all hotel communications, telephone, fax, mail, in a prompt, courteous and efficient manner, ensuring that guests feel welcome when they contact the hotel.
</li><li>Be up to date with information on facilities, attractions, places of interests, sights and activities in and around the hotel.
</li><li>Handle and deliver all messages in a private and confidential manner, ensuring privacy for guests and ensure that the messages are received and delivered clearly, accurately and in a timely manner.
</li><li>Be proactive towards customers, assisting them with any reasonable requests.
</li><li>Knowledgeable of Hilton departmental standards, ensuring consistency of standards throughout the operation by adhering to Hilton brand standards.
</li><li>Familiar with operating the telephone, FCS, OnQ PM and Micros system.
</li><li>Take on an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest.
</li><li>Describe, assign and delegate duties and authority for the operation of the department at all times.
</li><li>Understand the situation in other departments and their implications for your own department.
</li><li>Plan ahead and ensure adequate resources are available.
</li><li>Coordinate with the Housekeeping and Engineering departments to ensure cleaning is followed up, ensuring that follow-up procedures are maintained.
</li><li>Communicate effectively with F&amp;B and Kitchen teams to ensure in-room dining&rsquo;s quality and effectiveness.
</li><li>Ensure that the shift is reviewed, handovers and briefings are carried out.
</li><li>Maintain in-depth technical knowledge and skills required for the job.
</li><li>Maintain guest histories to assist with returning guests.
</li><li>Attend and participate in regular operational and hotel meetings.
</li><li>Carry out any other reasonable duties and responsibilities as requested by the Front Office Manager.
</li><li>Understand the goals of the hotel and the department&rsquo;s role in achieving it, communicating these goals to the team and getting members of the team to work cooperatively with others.
</li><li>Keep up to date about departmental, hotel and company activities through regular communication meetings and memos, including special events and promotions in the restaurants and bars.
</li><li>Be aware of potential highs and lows in the business.
</li><li>Create an environment where &ldquo;everyone sells&rdquo;.
</li><li>Following company control procedures, controlling costs without compromising standards.
</li><li>Understand the quantity and quality of people needed to operate the department.
</li><li>Regularly review individual and team performance against objectives and provide feedback.
</li><li>Participate in annual appraisals in accordance with legal and hotel guidelines and identify individual training needs.
</li><li>Understand relevant Health &amp; Safety legislations and their implications on the operation of the department, communicating to the team their responsibilities within Health &amp; Safety.
</li><li>Ensure that safe and healthy working practices are implemented at all times.
</li><li>Maintain personal presentation to hotel and Hilton standards.
</li><li>Ensure that all reporting and servicing deadlines are met on a timely basis.
</li><li>Adhere to the hotel&rsquo;s security and emergency policies and procedures.
</li><li>Carry out any other reasonable duties and responsibilities as assigned.
</li><li>The Management reserves the right to make changes to this job description at its sole discretion and without advance notice</li></ul>
What are we looking for?
A Careline Operator (Arabic /Russian Speaker) serving Hilton Brands is always working on behalf of our Guests and working with other Team Members.
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Minimum 2 years of experience in the same position in a 5-star international branded hotel or comparable industry related experience.
</li><li>Understand basic spoken English to meet business needs.
</li><li>Maintain a high customer service focus by approaching your job with the customers always in mind.
</li><li>Positively impact, take personal responsibility and initiative to resolve issues, communicating clearly with both customers and colleagues.
</li><li>Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve personal performance.
</li><li>Be flexible and respond quickly and positively to changing requirements including the performance of any tasks requested of you.
</li><li>Maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.
</li><li>Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
</li><li>Good organization and coordination skills.
</li><li>Strong sense of responsibility and self-motivation.
</li><li>Patient and responsible to solve all problems.
</li><li>Able to maintain excellent relations with team members.
</li><li>Able to work under great physical and mental pressure.
</li><li>Actively promote the services and facilities of Hilton brands to guests and suppliers of the hotel.
</li><li>Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
</li><li>Familiar with computer systems preferred.
</li></ul>What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Careline Operator (Arabic /Russian Speaker)

Explore 575+ Call center operator in Dubai this November. Find roles across top companies and apply now to boost your career.

575 call center operator jobs IN Dubai

Call Center Agent

Call Center Agent

Call Center Agent

Call Center Agent – Bilingual (Tagalog & English)

Arabic Call Center Agent - Female

Call Center Agent

Careline Operator (Arabic /Russian Speaker)