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call center operator

Bab Al Shams Desert Resort

Overview <p>Get AI-powered advice on this job and more exclusive features.</p> <p>Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place. Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke entertainment are the beating heart of our legendary desert-based destination. Part of our unique Rare Finds collection, the essence of Bab Al Shams joins our guests together to discover the most soulful experiences and humbling journeys, set against Dubai's endless dunes and rich culture.</p> <p><strong>About The Role</strong></p> <p>The call center Agent will be the liaison between our company and its current and potential customers.</p> Key Duties And Responsibilities <ul> <li>Manage large amounts of inbound and outbound calls in a timely manner</li> <li>Follow communication "scripts" when handling different topics</li> <li>Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives</li> <li>Seize opportunities to upsell products when they arise</li> <li>Build sustainable relationships and engage customers by taking the extra mile</li> <li>Keep records of all conversations in our call center database in a comprehensible way</li> <li>Frequently attend educational seminars to improve knowledge and performance level</li> <li>Meet personal/team qualitative and quantitative targets</li> </ul> Experience & Educational Requirements <ul> <li>High School Degree</li> <li>1+ year in a hotel reservations, call center, or customer service role (luxury experience is a plus).</li> <li>Familiarity with systems and practices</li> <li>Strong phone and verbal communication skills, along with active listening</li> <li>Track record of over-achieving quota</li> <li>Customer focus and adaptability to different personality types</li> <li>Ability to multitask, set priorities and manage time effectively</li> </ul> <p>Join a team that is warm, caring, connected and empowered to create truly unique experiences. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</p> Seniority level <ul> <li>Entry level</li> </ul> Employment type <ul> <li>Full-time</li> </ul> Job function <ul> <li>Other</li> </ul> Industries <ul> <li>Hospitality</li> </ul> <p>Referrals increase your chances of interviewing at Bab Al Shams Desert Resort by 2x</p> <p>Get notified about new Call Center Representative jobs in <strong>Dubai, Dubai, United Arab Emirates</strong>.</p> Related opportunities <ul> <li>Customer Service Associate Retail M&S UAE</li> <li>Guest Experience Expert - Four Point by Sheraton Bur Dubai</li> <li>Guest Experience Expert - Ajman Saray, a Luxury Collection Resort</li> <li>Front Desk Agent - Guest Experience Expert</li> </ul> <p>Dubai, Dubai, United Arab Emirates 20 hours ago</p>

Call Center Agent

VaporVM

<div><div><div><b>Date Posted:</b></div>
24 December, 2025</div>
<div><div><b>Industry:</b></div>
IT Services and IT Consulting</div>
<div><div><b>Location:</b></div>
VAPORVM IT SERVICES DMCC</div></div>
<br><div><h2 class="jobSectionHeader"><b>Job Description:</b></h2>
<div><p><b>NOC &amp; Call Center Manager</b></p>
<p><b>
Position Summary</b></p>
<p>
The NOC &amp; Call Center Manager leads both the technical 24&times;7 Network Operations Center and the customer-facing Call Center. This role ensures IT service uptime and excellent end-user support by managing teams, tools, processes, and escalations under one umbrella.</p>
<p><b>
Core Responsibilities</b></p>
<ul><li>Manage <b>NOC operations</b> (infrastructure, network, cloud monitoring) and <b>Call Center operations</b>(customer service, helpdesk).</li></ul>
<ul><li>Define and monitor KPIs across both domains (MTTR, SLA uptime, AHT, FCR, CSAT).</li></ul>
<ul><li>Oversee workforce scheduling, 24&times;7 coverage, and rotation planning.</li></ul>
<ul><li>Lead incident management, escalation handling, and major incident communication.</li></ul>
<ul><li>Ensure integration of monitoring tools (NOC) with ITSM/ticketing systems (Call Center).</li></ul>
<ul><li>Provide leadership, training, and career paths for L1 Operators, L2 Engineers, and Call Center Agents.</li></ul>
<ul><li>Generate executive reports for management and drive continuous service improvement.</li></ul>
<p><b>
Required Experience</b></p>
<ul><li>12+ years in IT operations, customer service, or service management.</li></ul>
<ul><li>5+ years in managing NOC, SOC, or Call Center operations.</li></ul>
<p><b>
Skills</b></p>
<ul><li>Strong command of <b>ITIL, ISO 20000</b> for service operations.</li></ul>
<ul><li>Leadership and staff development across technical and customer teams.</li></ul>
<ul><li>Proficiency in NOC monitoring tools (Dynatrace, vROps, SolarWinds) and Call Center CRM/IVR systems.</li></ul>
<ul><li>Crisis management and cross-functional stakeholder engagement.</li></ul>
<ul><li>Arabic Language Business Proficiency</li></ul>
<p><b>
Certifications</b></p>
<ul><li>ITIL v4 Managing Professional (mandatory).</li></ul>
<ul><li>PMP or PgMP (preferred).</li></ul>
<ul><li>Customer Service/Call Center Operations certification (preferred).</li></ul>
<p><b>
Key Deliverables</b></p>
<ul><li>Unified operational dashboard covering NOC and Call Center performance.</li></ul>
<ul><li>Monthly SLA, uptime, and customer satisfaction reports.</li></ul>
<ul><li>Staff training, shift rotation plans, and workforce optimization schedules.</li></ul>
<ul><li>Incident and problem management reports with root cause analysis.</li></ul>
<p><b>
KPIs</b></p>
<ul><li>Service Availability &amp; SLA compliance.</li></ul>
<ul><li>MTTR / MTTA (technical incidents).</li></ul>
<ul><li>First Call Resolution (FCR) &amp; CSAT (customer support).</li></ul>
<ul><li>Staff productivity and schedule adherence.</li></ul>
<p><b>
Reporting</b></p>
<p>
Reports to Head of IT (Deputy CTO/CTO), with dotted-line reporting to Customer Experience leadership.</p></div></div><p></p>

NOC & Call Center

The urban Advisors LLC

<p>Job Title</p><p><b>Call Center Agent &ndash; Real Estate</b></p><p>Location</p><p>Dubai, UAE</p><p>Job Type</p><p>Full-time</p><p>Job Summary</p><p>We are looking for a <b>Call Center Agent</b> to handle inbound and outbound calls related to real estate inquiries. The role involves qualifying leads, providing basic project information, scheduling site visits, and supporting the sales team to convert prospects into clients.</p><p>Key ResponsibilitiesCall Handling &amp; Lead Management</p><ul><li>Handle <b>inbound calls</b> from property portals, ads, and marketing campaigns</li><li>Make <b>outbound calls</b> to generated leads and database clients</li><li>Qualify leads based on budget, location, property type, and buying timeline</li><li>Explain basic details of <b>off-plan and ready properties</b></li><li>Schedule site visits, meetings, and follow-ups for sales consultants</li></ul><p>Customer Support</p><ul><li>Answer customer queries professionally and promptly</li><li>Maintain a positive, helpful, and persuasive communication style</li><li>Follow up with clients via calls, WhatsApp, SMS, and email</li></ul><p>CRM &amp; Reporting</p><ul><li>Update lead information accurately in the <b>CRM system</b></li><li>Track call outcomes, follow-ups, and appointment status</li><li>Submit daily/weekly call and lead conversion reports</li></ul><p>Compliance &amp; Process</p><ul><li>Follow company scripts, call quality standards, and RERA compliance guidelines</li><li>Maintain confidentiality of client data</li></ul><p>Skills &amp; RequirementsRequired</p><ul><li>1&ndash;3 years experience in <b>call center / telesales / real estate calling</b></li><li>Excellent <b>English communication</b> skills (Arabic/Hindi is a plus)</li><li>Strong persuasion and negotiation skills</li><li>Ability to handle high call volumes</li><li>Basic knowledge of Dubai real estate (off-plan, payment plans, commissions)</li><li>Familiar with CRM systems (HubSpot, Zoho, Salesforce, etc.)</li></ul><p>Preferred</p><ul><li>Experience with <b>property portals</b> (Bayut, Property Finder, Dubizzle)</li><li>Understanding of <b>Dubai developers &amp; projects</b></li><li>Target-oriented mindset</li></ul><p>Key Performance Indicators (KPIs)</p><ul><li>Number of calls made/received daily</li><li>Qualified leads generated</li><li>Appointments/site visits scheduled</li><li>Lead-to-appointment conversion ratio</li><li>Follow-up effectiveness</li></ul><p>Working Hours</p><ul><li>6 days a week</li><li>Shift-based (depending on campaign)</li></ul><p>Compensation &amp; Benefits</p><ul><li>Fixed salary + <b>performance-based incentives</b></li><li>Visa &amp; medical insurance (as per UAE labor law)</li><li>Career growth into <b>Sales Consultant / Relationship Manager</b> roles</li></ul><p>Job Type: Full-time</p><p>Pay: AED1,000.00 - AED2,500.00 per month</p>

Call Centre Agent

Gargash Hospital

<p>Job Location</p>
 
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 <p> <span>1 to 5 years</span> </p>
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 <p>Qualification Level</p>
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 <p> <span>Diploma; Graduate</span> </p>
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 <p> <span>Customer Service / Telecalling<br> </span> </p>
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 <p> <span>call center experience</span> </p>
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 <p>Preferred Jobseekers</p>
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 <p>Jobseekers from any country</p> 
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<span>Call Centre Agent<br> <br>Job Location : Dubai, UAE<br> <br>Job Details :<br> <br>  Should be a Diploma holder or bachelor s degree with prior experience in healthcare call centre set up.<br>  Should be flexible with rotation of shift work.   Team player with work under pressure is much required.<br> </span>
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</div></div></div>

<div><div><div><b>Date Posted:</b></div>
24 December, 2025</div>
<div><div><b>Industry:</b></div>
IT Services and IT Consulting</div>
<div><div><b>Location:</b></div>
VAPORVM IT SERVICES DMCC</div></div>
<br><div><h2 class="jobSectionHeader"><b>Job Description:</b></h2>
<div><p><b>Call Center Agent (L0)</b></p>
<p><b>
Position Summary</b></p>
<p>
The Call Center Agent acts as the first point of contact. The role is responsible for receiving, documenting, and managing all support inquiries, incidents, and service requests through the ServiceNow IT Service Management (ITSM) platform.</p>
<p>
The agent ensures professional communication, timely ticket resolution, and adherence to established Service Level Agreements (SLAs) &mdash; contributing to the overall service excellence and digital transformation vision.</p>
<p>
 <b>Core Responsibilities</b></p>
<ul><li>Handle inbound and outbound calls, emails, and chat requests in both Arabic and English.</li></ul>
<ul><li>Log, categorize, and update tickets in ITSM for incidents, service requests, and general inquiries.</li></ul>
<ul><li>Assign and route tickets to the appropriate technical teams based on the issue type and priority.</li></ul>
<ul><li>Follow up on open tickets, ensuring timely resolution and proper closure.</li></ul>
<ul><li>Maintain accurate and complete documentation for every customer interaction.</li></ul>
<ul><li>Escalate high-priority or unresolved cases to supervisors in line with escalation procedures.</li></ul>
<ul><li>Provide clear and professional communication to end users regarding issue status and next steps.</li></ul>
<ul><li>Maintain awareness of IT services, systems, and processes to provide accurate assistance.</li></ul>
<ul><li>Support continuous improvement by suggesting workflow, script, or knowledge base enhancements.</li></ul>
<ul><li>Ensure all communication adheres to government service quality, confidentiality, and data privacy standards.</li></ul><br>
<p></p>
<p><b>
Required Experience</b></p>
<ul><li>1&ndash;3 years of experience in a call center, IT helpdesk, or customer support environment.</li></ul>
<ul><li>Experience with ServiceNow ITSM or similar ticketing tools (e.g., Remedy, Zendesk, Jira).</li></ul>
<ul><li>Experience in bilingual customer communication (Arabic and English).</li></ul>
<ul><li>Experience in a government or digital service environment is an advantage.</li></ul>
<p></p>
<p><b>Skills</b></p>
<ul><li>Strong verbal and written communication skills (Arabic &amp; English).</li></ul>
<ul><li>Excellent interpersonal and customer service abilities.</li></ul>
<ul><li>Knowledge of <b>IT service management workflows</b> and terminology.</li></ul>
<ul><li>Ability to multitask and manage multiple interactions effectively.</li></ul>
<ul><li>Attention to detail and accurate data entry.</li></ul>
<ul><li>Time management and prioritization under pressure.</li></ul>
<ul><li>Teamwork, reliability, and professional demeanor.<b>Certifications</b></li></ul>
<ul><li>ITIL v4 Foundation (preferred).</li></ul>
<ul><li>CompTIA Network+ / Microsoft AZ-900 (advantage).</li></ul>
<p><b>
Key Deliverables</b></p>
<ul><li>Accurate creation and closure of ServiceNow tickets.</li></ul>
<ul><li>Clear and timely communication with government entities.</li></ul>
<ul><li>Consistent adherence to SLA and escalation policies.</li></ul>
<ul><li>Contribution to improved customer satisfaction scores.</li></ul>
<ul><li>Maintenance of complete and correct ticket records for audits.</li></ul>
<p><b>
KPIs</b></p>
<p>
o First Call Resolution (FCR) Rate.</p>
<p>
o Ticket Logging Accuracy in ServiceNow.</p>
<p>
o Customer Satisfaction (CSAT) Score.</p>
<p>
o SLA Compliance Percentage.</p>
<p>
o Average Handling Time (AHT).</p>
<p>
o Attendance &amp; Schedule Adherence.</p><br>
<p></p>
<p><b>
Reporting</b></p>
<p>
Reports to NOC Manager</p></div></div><p></p>

Hilton Hotels

<p>As the Careline Operator (Arabic /Russian Speaker) you will be responsible for performing the following tasks to the highest standards:</p>
<p>Actively seeking verbal feedback from customers and team members at every opportunity.</p>
<p>Agree on and implement actions to make improvements to customer service.</p>
<p>Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.</p>
<p>Handle complaints promptly and efficiently, taking the necessary action and informing the Front Office Manager to follow-up where appropriate.</p>
<p>Follow-up with guests to ensure satisfaction with problem resolution (service recovery).</p>
<p>Positively deal with and learn from customers  complaints and comments with follow-up and feedback to the Guest Relations Supervisor.</p>
<p>Make sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day.</p>
<p>Handle all internal and external guest enquiries promptly with minimal delay, directing them to the correct parties with which they wish to speak to and provide information where necessary.</p>
<p>Effectively manage all hotel communications, telephone, fax, mail, in a prompt, courteous and efficient manner, ensuring that guests feel welcome when they contact the hotel.</p>
<p>Be up to date with information on facilities, attractions, places of interests, sights and activities in and around the hotel.</p>
<p>Handle and deliver all messages in a private and confidential manner, ensuring privacy for guests and ensure that the messages are received and delivered clearly, accurately and in a timely manner.</p>
<p>Be proactive towards customers, assisting them with any reasonable requests.</p>
<p>Knowledgeable of Hilton departmental standards, ensuring consistency of standards throughout the operation by adhering to Hilton brand standards.</p>
<p>Familiar with operating the telephone, FCS, OnQ PM and Micros system.</p>
<p>Take on an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest.</p>
<p>Describe, assign and delegate duties and authority for the operation of the department at all times.</p>
<p>Understand the situation in other departments and their implications for your own department.</p>
<p>Plan ahead and ensure adequate resources are available.</p>
<p>Coordinate with the Housekeeping and Engineering departments to ensure cleaning is followed up, ensuring that follow-up procedures are maintained.</p>
<p>Communicate effectively with F&amp;B and Kitchen teams to ensure in-room dining s quality and effectiveness.</p>
<p>Ensure that the shift is reviewed, handovers and briefings are carried out.</p>
<p>Maintain in-depth technical knowledge and skills required for the job.</p>
<p>Maintain guest histories to assist with returning guests.</p>
<p>Attend and participate in regular operational and hotel meetings.</p>
<p>Carry out any other reasonable duties and responsibilities as requested by the Front Office Manager.</p>
<p>Understand the goals of the hotel and the department s role in achieving it, communicating these goals to the team and getting members of the team to work cooperatively with others.</p>
<p>Keep up to date about departmental, hotel and company activities through regular communication meetings and memos, including special events and promotions in the restaurants and bars.</p>
<p>Be aware of potential highs and lows in the business.</p>
<p>Create an environment where everyone sells.</p>
<p>Following company control procedures, controlling costs without compromising standards.</p>
<p>Understand the quantity and quality of people needed to operate the department.</p>
<p>Regularly review individual and team performance against objectives and provide feedback.</p>
<p>Participate in annual appraisals in accordance with legal and hotel guidelines and identify individual training needs.</p>
<p>Understand relevant Health &amp; Safety legislations and their implications on the operation of the department, communicating to the team their responsibilities within Health &amp; Safety.</p>
<p>Ensure that safe and healthy working practices are implemented at all times.</p>
<p>Maintain personal presentation to hotel and Hilton standards.</p>
<p>Ensure that all reporting and servicing deadlines are met on a timely basis.</p>
<p>Adhere to the hotel s security and emergency policies and procedures.</p>
<p>Carry out any other reasonable duties and responsibilities as assigned.</p>

Careline Operator (Arabic /Russian Speaker)

American Hospital Dubai

<p>Oversees the day-to-day operations of the hospital's call center, ensuring all patient interactions are handled confidentially, efficiently, and in line with hospital standards. Supervises and develops call center staff, monitors service quality, and drives operational performance to meet established targets. Fosters a culture of teamwork and respect for diversity, ensures adherence to hospital policies, and actively contributes to process improvements that enhance patient and stakeholder satisfaction.</p> Responsibilities Confidentiality & Compliance <ul><li>Ensures strict confidentiality is maintained by self and all employees handling patient information within the Call Center.</li><li>Supports, enforces, and interprets hospital and departmental policies and procedures to all team members.</li><li>Ensures all staff complete departmental and unit-specific competencies and that all new hires complete a planned and documented departmental orientation.</li><li>Ensures 100% staff attendance at mandatory in-service sessions and ongoing education programs.</li></ul> Operational Excellence <ul><li>Sets, monitors, and ensures achievement of call center speed, efficiency, and quality targets.</li><li>Monitors calls randomly to improve service quality, minimise errors, and track operator performance.</li><li>Records and analyses performance statistics, user rates, and prepares reports; makes data-driven recommendations to enhance efficiency and service levels.</li><li>Sources and recommends new methods, including the introduction of new algorithms and software, to improve call center efficiency and performance.</li><li>Develops, implements, and monitors measurable goals and quotas for service volumes and timeliness; evaluates creative approaches to meeting goals.</li><li>Collaborates with other hospital departments to ensure accurate and efficient communication regarding appointments, admissions, and hospital services.</li><li>Covers for the Call Center Manager during their absence, ensuring continuity of operations and effective decision-making.</li></ul> Staff Supervision & Development <ul><li>Supervises, trains, and mentors call center agents to deliver exceptional service in accordance with hospital standards.</li><li>Coducts regular reviews of staff performance, identifies training needs, and recommends professional development plans for continuous improvement.</li><li>Provides ongoing support, feedback, and objective performance appraisals to staff; assists with action plans, counselling, or disciplinary action as necessary.</li><li>Promotes effective onboarding, orientation, and support for new staff, ensuring the assignment of appropriate preceptors and monitoring individual progress.</li><li>Creates and supports an environment that fosters teamwork, cooperation, and respect for cultural diversity among all staff.</li><li>Promotes interdisciplinary collaboration to achieve the best patient outcomes.</li></ul> Qualifications <ul><li>Bachelor's Degree in Business Administration, Healthcare Management, or related field</li><li>Certification in Customer Service, Call Center Management, or a relevant field preferred</li></ul> Professional Experience <ul><li>Minimum of five (5) years of call centre experience with a minimum of two (2) years as a Team Leader, preferably within a medical environment.</li><li>Knowledge of Hospital Information Systems (HIS), Electronic Medical Records (EMR), and modern call center technology.</li><li>Knowledge of UAE/GCC healthcare regulations, patient confidentiality standards, and customer service best practices.</li><li>Knowledge of hospital operations and appointment scheduling.</li><li>Knowledge of call center systems and telephony platforms.</li><li>Skills in Supervising, Coaching, and Developing teams.</li><li>Skills in Performance Monitoring and Quality Assurance.</li><li>Skills in Effective Communication (English required, Arabic preferred).</li><li>Skills in Conflict Resolution, Counselling, and Disciplinary processes.</li><li>Skills in Analysing Data, Reporting, and Process Improvement.</li><li>Ability to work effectively under pressure in a fast-paced environment.</li><li>Ability to handle confidential and sensitive information with discretion.</li><li>Ability to motivate staff and foster a positive, collaborative team culture.</li><li>Ability to promote and respect diversity in the workplace.</li><li>Ability to support and drive continuous staff development.</li></ul>

Call Center Supervisor

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528 call center operator jobs IN Dubai

Call Center Agent

NOC & Call Center

Call Centre Agent

Call Centre Agent

Call Center Agent

Careline Operator (Arabic /Russian Speaker)

Call Center Supervisor