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customer service representative Jobs in Dubai

customer service representative

call center operator

SCA Sistemas de Control y Automatización Neumática

<div>
 As a Telephone Operator, your role is to prioritize each phone call, delivering a professional and customer-focused response to our Guests, with the aim of creating a memorable and positive experience during their stay.
 
 
 
 Key Job Responsibilities:
 
 
 
 <ul>
 <li>
 Professionally and warmly receive each Guest call, ensuring a friendly interaction.
 </li>
 <li>
 Foster effective communication with all relevant departments to ensure seamless service delivery.
 </li>
 <li>
 Address every query with politeness and courtesy, consistently exceeding Guest expectations.
 </li>
 <li>
 Greet Guests by name upon calling, adhering to the established standard.
 </li>
 <li>
 Keep abreast of the Hotel's services and local offerings, maintaining up-to-date knowledge.
 </li>
 <li>
 Cultivate awareness of Guest profiles through the Opera Guest profile system.
 </li>
 <li>
 Complete long-distance call vouchers and accurately record them on the traffic sheet.
 </li>
 <li>
 Manage the Guest wake-up call sheet, delivering calls promptly and meeting established standards.
 </li>
 <li>
 Ensure the smooth operation of the switchboard, facilitating fast and efficient internal and external call transfers.
 </li>
 <li>
 Take messages for Guests and Management in accordance with prescribed standards.
 </li>
 <li>
 Uphold environmental, health, and safety standards in alignment with organizational policies.
 </li>
 <li>
 Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.
 </li>
 </ul>
</div>

Telephone Operator

Melodica Music & dance Institute

Key Responsibilities:<ul><li>Answer incoming calls and respond to customer inquiries in Tagalog and English.</li><li>Make outbound calls for follow-ups, confirmations, or promotions.</li><li>Provide accurate information about products, services, and policies.</li><li>Resolve customer complaints and escalate issues when necessary.</li><li>Maintain call logs and update customer records in the system.</li></ul>Requirements:<ul><li>Fluent in Tagalog and English (spoken and written)</li><li>Minimum 1 year of experience in a call center or customer service role</li><li>Strong communication and problem-solving skills</li><li>Ability to handle pressure and meet targets</li></ul>Note- only *female* applications will be consideredJob Type: Full-time

Call Center Agent (Business Development)- Tagalog speaker

Unitan Homes Real Estate

We are looking for enthusiastic and goal-oriented Call Center Sales Agents to join our growing team. This role offers a competitive base salary along with an attractive commission structure, giving you the opportunity to significantly increase your earnings based on performance. As a Sales Agent, you will engage with potential customers over the phone, promote our products or services, and close sales. The ideal candidate is confident, persuasive, and thrives in a fast-paced environment. If you're driven by results and motivated by the chance to earn more through your efforts, we&rsquo;d love to hear from you!Job Types: Full-time, PermanentPay: Up to AED1,500.00 per month

Call Center Agent

Hilton

<div>Careline Operator (Arabic /Russian Speaker)
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travelers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &amp; Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it&rsquo;s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Careline Operator organizes and coordinates services to ensure that each customer experiences a memorable stay from arrival, during the stay, through to departure, in line with Hilton and the hotel policies and procedures.
What will I be doing?
As the Careline Operator, you will be responsible for performing the following tasks to the highest standards:
<ul><li>Actively seeking verbal feedback from customers and team members at every opportunity.
</li><li>Agree on and implement actions to make improvements to customer service.
</li><li>Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
</li><li>Handle complaints promptly and efficiently, taking the necessary action and informing the Front Office Manager to follow-up where appropriate.
</li><li>Follow-up with guests to ensure satisfaction with problem resolution (service recovery).
</li><li>Positively deal with and learn from customers&rsquo; complaints and comments with follow-up and feedback to the Guest Relations Supervisor.
</li><li>Make sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day.
</li><li>Handle all internal and external guest enquiries promptly with minimal delay, directing them to the correct parties with which they wish to speak to and provide information where necessary.
</li><li>Effectively manage all hotel communications, telephone, fax, mail, in a prompt, courteous and efficient manner, ensuring that guests feel welcome when they contact the hotel.
</li><li>Be up to date with information on facilities, attractions, places of interests, sights and activities in and around the hotel.
</li><li>Handle and deliver all messages in a private and confidential manner, ensuring privacy for guests and ensure that the messages are received and delivered clearly, accurately and in a timely manner.
</li><li>Be proactive towards customers, assisting them with any reasonable requests.
</li><li>Knowledgeable of Hilton departmental standards, ensuring consistency of standards throughout the operation by adhering to Hilton brand standards.
</li><li>Familiar with operating the telephone, FCS, OnQ PM and Micros system.
</li><li>Take on an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest.
</li><li>Describe, assign and delegate duties and authority for the operation of the department at all times.
</li><li>Understand the situation in other departments and their implications for your own department.
</li><li>Plan ahead and ensure adequate resources are available.
</li><li>Coordinate with the Housekeeping and Engineering departments to ensure cleaning is followed up, ensuring that follow-up procedures are maintained.
</li><li>Communicate effectively with F&amp;B and Kitchen teams to ensure in-room dining&rsquo;s quality and effectiveness.
</li><li>Ensure that the shift is reviewed, handovers and briefings are carried out.
</li><li>Maintain in-depth technical knowledge and skills required for the job.
</li><li>Maintain guest histories to assist with returning guests.
</li><li>Attend and participate in regular operational and hotel meetings.
</li><li>Carry out any other reasonable duties and responsibilities as requested by the Front Office Manager.
</li><li>Understand the goals of the hotel and the department&rsquo;s role in achieving it, communicating these goals to the team and getting members of the team to work cooperatively with others.
</li><li>Keep up to date about departmental, hotel and company activities through regular communication meetings and memos, including special events and promotions in the restaurants and bars.
</li><li>Be aware of potential highs and lows in the business.
</li><li>Create an environment where &ldquo;everyone sells&rdquo;.
</li><li>Following company control procedures, controlling costs without compromising standards.
</li><li>Understand the quantity and quality of people needed to operate the department.
</li><li>Regularly review individual and team performance against objectives and provide feedback.
</li><li>Participate in annual appraisals in accordance with legal and hotel guidelines and identify individual training needs.
</li><li>Understand relevant Health &amp; Safety legislations and their implications on the operation of the department, communicating to the team their responsibilities within Health &amp; Safety.
</li><li>Ensure that safe and healthy working practices are implemented at all times.
</li><li>Maintain personal presentation to hotel and Hilton standards.
</li><li>Ensure that all reporting and servicing deadlines are met on a timely basis.
</li><li>Adhere to the hotel&rsquo;s security and emergency policies and procedures.
</li><li>Carry out any other reasonable duties and responsibilities as assigned.
</li><li>The Management reserves the right to make changes to this job description at its sole discretion and without advance notice</li></ul>
What are we looking for?
A Careline Operator (Arabic /Russian Speaker) serving Hilton Brands is always working on behalf of our Guests and working with other Team Members.
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Minimum 2 years of experience in the same position in a 5-star international branded hotel or comparable industry related experience.
</li><li>Understand basic spoken English to meet business needs.
</li><li>Maintain a high customer service focus by approaching your job with the customers always in mind.
</li><li>Positively impact, take personal responsibility and initiative to resolve issues, communicating clearly with both customers and colleagues.
</li><li>Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve personal performance.
</li><li>Be flexible and respond quickly and positively to changing requirements including the performance of any tasks requested of you.
</li><li>Maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.
</li><li>Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
</li><li>Good organization and coordination skills.
</li><li>Strong sense of responsibility and self-motivation.
</li><li>Patient and responsible to solve all problems.
</li><li>Able to maintain excellent relations with team members.
</li><li>Able to work under great physical and mental pressure.
</li><li>Actively promote the services and facilities of Hilton brands to guests and suppliers of the hotel.
</li><li>Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
</li><li>Familiar with computer systems preferred.
</li></ul>What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Careline Operator (Arabic /Russian Speaker)

Quest Restaurant Management LLC

General Service Standards&middot; Be familiar with general industry standards of service of both food and beverages&middot; Always transport food and beverage items in a way that will not compromise their quality or presentation, and in accordance with the prescribed Standard Operating Procedures (SOP&rsquo;s)&middot; Have a detailed knowledge of all menu items, together with the ability to discuss the menu, ingredients, and daily or periodical promotions with customers&middot; Cross-train for all F&amp;B service positions including table service (dine-in) &amp; call Centre in the capacity of server /waiter/tress, whenever possible and following the correct procedures&middot; Always have a kind, pleasant and helpful attitude and nature, exceed expectations of guests and always smile&middot; Train in the use of the POS for delivery and dine-in orders, and assist in operation of the POS as requiredDelivery of Orders&middot; Be familiar with general industry standards of service of both food and beverages&middot; Always transport food and beverage items in a way that will not compromise their quality or presentation, and in accordance with the prescribed Standard Operating Procedures (SOP&rsquo;s)&middot; Have a detailed knowledge of all menu items, together with the ability to discuss the menu, ingredients, and daily or periodical promotions with customers&middot; Cross-train for all F&amp;B service positions including table service (dine-in) &amp; call Centre in the capacity of server /waiter/tress, whenever possible and following the correct procedures&middot; Always have a kind, pleasant and helpful attitude and nature, exceed expectations of guests and always smile&middot; Train in the use of the POS for delivery and dine-in orders, and assist in operation of the POS as requiredMarketing and Business Development&middot; At all times you are expected to promote the Company and distribute menus, flyers and&middot; promotional material to all potential customers, and in buildings, villas and compounds as requested or directed by the Store Manager, Supervisor, Dispatcher or Senior Team member on Duty&middot; To identify potential new delivery areas and offices, buildings, and residential/commercial areas in which to distribute menus, flyers and promotional materialEquipment and Vehicle Responsibilities&middot; Always handle Company assets and all equipment with utmost care and maintain them in the best working condition&middot; Always keep your assigned vehicle clean and tidy at all times&middot; Keep your delivery bag and equipment clean and tidy at all times&middot; To abide by the traffic laws of the Emirate of Abu Dhabi and the UAE and to avoid incurring traffic violations, penalties and fines&middot; To ensure that your assigned vehicles registration papers are available, and up to date&middot; To ensure that your assigned vehicle is working correctly and has sufficient petrol at thebeginning and end of your shift&middot; To report any equipment failures/problems to the Branch Manager or Supervisor/Dispatcher on duty, as soon as any issue is noticed&middot; To communicate any maintenance requests to the Branch Manager or Supervisor/Dispatcher on duty as soon as possibleGeneral Responsibilities&middot; Ensure that the Company Policies and Procedures, as well as respective Standard Operating Procedures are followed and adhered to at all times&middot; Maintain a high standard of personal hygiene and grooming, including full and clean uniform and overall clean and tidy appearance, as detailed in the Employee Handbook&middot; Follow Company timekeeping procedures with respect to your assigned duty and shift timing&middot; Maintain a good relationship with colleagues, on and off duty, and do not engage in any form of bullying, pestering or aggressive confrontation (verbal or physical) with any colleague (as per Company Policy)&middot; Attend departmental meetings as requested or required&middot; Attend to any reasonable request of the Branch Manager or Supervisor on duty&middot; Always conduct yourself in a professional and honest manner, as you are an ambassador of the Company and you represent the restaurant to all our guests and the wider community&middot; Be familiar with Abu Dhabi emergency services numbers and procedures in case of any accident or emergencySelf-Learning &amp; Development&middot; Engage in Training Sessions when required&middot; Develop detailed product knowledge&middot; Be fully committed and dedicated to personal development and growth, working toward the achievement of performance targets on agreed periodic basisConfidentiality &amp; Ethics&middot; Ensure full compliance with the Company&rsquo;s Confidentiality policy and Third Party Non-Solicitation policy which prohibits the sharing or discussion of sensitive information and the earning of fees through third party channels not connected with the Company;&middot; Protection of the Company at all times in relation to informational databases, IP, secrets and strategy, as well as sensitive information, all of which may not be discussed with any unauthorised person&middot; Ensure all sensitive client and Company information remains confidential and ensure this culture is built across the Branch&middot; Ensure any unethical behaviour of any team member is quickly brought to the attention of Senior Management, so that it may be appropriately addressed.Pre-requisites<ul><li>Associate degree in related field</li><li>0-2 years of experience in hotels/restaurants/customer service - preferred</li><li>Character requirements</li></ul>- Pleasing Personality: positive, cheerful demeanor- Ability to communicate, read and write comfortably in English- Excellent face-to-face and telephone communication skills- Ability to handle significant stress and pressure- To uphold and promote the values and objectives of Pizza Di Rocco and promote them at all times- To always conduct themselves in a professional manner- Physically fit and able to stand and walk during the full shiftJob Type: Full-timePay: Up to AED2,500.00 per monthAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Required)</li></ul>License/Certification:<ul><li>Valid UAE driving license (Required)</li></ul>

Bike rider

Diamond Printing Press

We are seeking for a skilled and detail-oriented CD UV Machine Operator at Diamond Printing Press company to join our team in Ajman. The successful candidate must know how to operate, maintain, and oversee the production process using Heidelberg UV printing machines. The operator will be responsible for setting up the press, monitoring quality, and ensuring production runs smoothly and efficiently while meeting company quality and safety standards.Key Responsibilities:<ul><li>Operate and manage Heidelberg CD UV printing machines during production runs.</li><li>Set up machine parameters including plate mounting, ink levels, UV coatings, and registration.</li><li>Monitor print quality throughout the run and make necessary adjustments to ensure accuracy, consistency, and color standards.</li><li>Perform routine maintenance, cleaning, and troubleshooting of the machine to minimize downtime.</li><li>Coordinate with production supervisors to meet daily schedules and deadlines.</li></ul>Qualifications &amp; Skills:<ul><li>Proven experience as a Heidelberg CD UV Machine Operator or similar role in a printing/packaging environment.</li><li>Strong knowledge of Heidelberg printing technology and UV coating systems.</li><li>Ability to read and interpret job orders, specifications, and color standards.</li><li>Good mechanical aptitude with the ability to troubleshoot machine issues.</li><li>Attention to detail with strong commitment to quality control.</li><li>Ability to work under pressure and meet strict deadlines.</li><li>Strong teamwork and communication skills.</li><li>Willingness to work flexible shifts, including nights and weekends if required.</li></ul>WALK - IN INTERVIEW (Directly come to our office. Please don't message or call)Office location: Kindly search on Google (Diamond Printing Press)Please search on google our location and directly come to our office for interview.Job Type: Full-time

CD UV Machine Operator (Heidelberg)

ayat group

Customer Service Call Center Agent (Emirati National Only)Position based in Sharjah with occasional travel to Dubai for on-site training and project updatesSalary: AED 8,000 per monthAbout the RoleWe are looking for a Customer Service Call Center Agent to join our team in Sharjah. This role is exclusively open to UAE Nationals with a background in customer service or call center roles, preferably within the real estate sector.The successful candidate will serve as a key point of contact for our post-sales clients, ensuring that inquiries are handled with professionalism, accuracy, and a customer-first mindset.Key Responsibilities<ul><li>Respond to customer inquiries related to real estate via phone.</li><li>Provide accurate and timely information to post-sale clients.</li><li>Maintain high standards of communication and customer satisfaction.</li><li>Support team members during their absence.</li></ul>Requirements<ul><li>Nationality: UAE Nationals only</li><li>Experience: 3&ndash;5 years in a customer service or call center role</li><li>Industry: Real estate experience is an advantage</li><li>Excellent verbal and written communication skills in English and Arabic</li><li>Ability to manage multiple tasks and work well under pressure</li><li>Strong interpersonal and problem-solving skills</li></ul>Ready to Apply? If you meet the above criteria and are passionate about delivering exceptional customer service, we&rsquo;d love to hear from you.Apply now and be part of a dynamic team shaping the future of real estate in the UAE!Job Type: Full-timePay: AED7,500.00 - AED8,000.00 per monthApplication Question(s):<ul><li>1. Are you a UAE National?</li><li>2. Do you have 3 to 5 years of experience in a customer service or call center role?</li></ul><ul><li>3. Do you have experience using CRM or call center systems (e.g., Freshdesk, Salesforce, Zendesk)?</li></ul>Willingness to travel:<ul><li>75% (Preferred)</li></ul>Application Deadline: 29/09/2025

Customer Service / Call Center Agent (UAE Nationals)

Explore 437+ Call center operator in Dubai this September. Find roles across top companies and apply now to boost your career.