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CARPI AUTO CARE CENTER

Automotive Call Center Agent (Female &ndash; Arabic &amp; English) Company: CARPI AUTO Location: United Arab EmiratesAbout Us: CARPI AUTO is a premium auto care center in the UAE, specializing in high-end vehicle protection, detailing, and refinishing services. We are committed to delivering exceptional customer experience and top-quality automotive services, especially for luxury and premium vehicles.Job Summary: We are looking for a professional and customer-focused Female Call Center Agent to handle inbound and outbound customer interactions. The ideal candidate will be responsible for managing customer inquiries, booking appointments, promoting services, and ensuring a seamless customer experience.Key Responsibilities:<ul><li>Handle inbound and outbound calls in a professional and courteous manner</li><li>Respond to customer inquiries via phone, WhatsApp, and other communication channels</li><li>Schedule and confirm service appointments accurately</li><li>Provide clear information about services, pricing, and promotions</li><li>Follow up with customers for appointments, feedback, and service reminders</li><li>Handle customer complaints and escalate issues when necessary</li><li>Maintain accurate customer records in CRM/ERP systems</li><li>Coordinate with workshop, reception, and sales teams for smooth operations</li><li>Promote additional services such as detailing, PPF, tinting, and coatings</li><li>Ensure high levels of customer satisfaction and service quality</li><li>Meet daily call targets and follow communication guidelines</li></ul>Qualifications:<ul><li>High school diploma or equivalent</li><li>Additional certification in customer service or administration is an advantage</li></ul>Experience:<ul><li>Minimum 1&ndash;3 years of experience in a call center or customer service role</li><li>Experience in automotive industry is an advantage</li><li>Experience in handling high-end or premium customers is preferred</li></ul>Skills &amp; Competencies:<ul><li>Fluent in Arabic and English (spoken and written)</li><li>Excellent communication and interpersonal skills</li><li>Strong customer service and problem-solving abilities</li><li>Ability to handle customer complaints professionally</li><li>Good organizational and multitasking skills</li><li>Basic computer skills (CRM/ERP systems, Microsoft Office)</li><li>Sales-oriented mindset with upselling ability</li><li>Professional attitude and presentable personality</li></ul>How to Apply: If you are passionate about customer service and want to grow in a premium automotive environment, apply now and join CARPI AUTO.Job Types: Full-time, PermanentAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Experience:<ul><li>UAE: 2 years (Preferred)</li></ul>Language:<ul><li>Arabic and English (Preferred)</li></ul>Work Location: In person

Automotive Call Center Agent (Female – Arabic & English)

We One

<div>
 
 
 Job Purpose:
 
 
 
 
 
 
 To ensure the delivery of smooth, efficient and consistent best practice of the functioning of the customer service desk, you will be responsible in delivery bespoke process and procedure of the overall customer service program and for the centre providing all customers excellent services and ensuring that their expectations are constantly met.
 
 
 
 
 
 
 Job Type: Permanent
 
 
 
 
 Salary: 6K AED
 
 
 
 
 
 
 
 Key Tasks:
 
 
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 Ensure the smooth and efficient operation of the Customer Service Desk by delivering exceptional customer service and consistently meeting customer expectations.
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 Maintain comprehensive knowledge of the property, its facilities, and key attractions within Dubai.
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 Respond to general inquiries from customers and stakeholders at the Customer Service Desk.
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 Keep the Customer Service Team Leader, Supervisor, and Manager informed of customer feedback and service-related issues.
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 Handle incoming telephone calls and respond to customer inquiries promptly and professionally.
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 Maintain accurate records of customer service requests, inquiries, and complaints.
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 Resolve customer complaints in accordance with established policies and procedures.
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 Prepare and reconcile shift cash transactions, ensuring all records are accurate and balanced, and securely deposit funds in compliance with company policies.
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 Support fellow Customer Service team members during busy periods to ensure seamless service delivery.
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 Perform meet-and-greet duties for tour groups, school visits, and other organized events as required.
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 Provide customers with accurate information regarding ongoing promotions and ensure all related procedures are followed correctly.
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 Promote, sell, and upsell Dubai Holding Malls' products and services while adhering to established sales procedures.
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 Manage value-added services, including gift wrapping, stroller rentals, wheelchair loans, lost and found, childcare services, and other customer assistance programs.
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 Maintain accurate inventory records for services and products sold at the Customer Service Desk, ensuring compliance with accounting procedures and reporting discrepancies immediately to the Team Leader or Supervisor.
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 Assist the Customer Service Team Leader and Supervisor in collecting and updating information on in-store promotions, events, and activities to keep the team informed.
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 Coordinate with the Customer Service Team Leader to ensure mall directories are accurate and up to date, reporting any discrepancies promptly.
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 Direct media inquiries to the appropriate Palm Jumeirah Malls department or representative.
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 Report equipment malfunctions, supplier shortages, or any operational issues immediately to the immediate supervisor.
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 Monitor the condition of mall common areas, restrooms, signage, and other public facilities, reporting any maintenance or cleanliness concerns to ensure the mall maintains a high standard of presentation.
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 Ensure brochure racks remain clean, organized, and fully stocked at all times.
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 Maintain the cleanliness, organization, and professional appearance of the Customer Service Desk at all times.
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 </ul>
 
 
 
</div>

Call Center Agent

Ferdows Medical Center L.L.C

FORKLIFT OPERATOR / FORKLIFT DRIVERLocation: Ajman, Al Jurf 3, Near Ajman Jail, UAEWe are looking for an experienced Forklift Operator to join our Marble Warehouse team in Ajman. Candidates from UAE only acceptable.Job Responsibilities:Operate 3-tons forklift safely and efficiently.Load, unload, move, stack, and organize marble slabs and warehouse materials.Ensure proper handling of materials to avoid damage.Follow warehouse safety procedures and company policies.Perform routine checks and basic maintenance of the forklift.Assist with general warehouse operations when required.Requirements:Minimum 3&ndash;5 years of experience operating forklifts.Experience in warehouse, marble, stone, or construction material handling is preferred.Ability to work safely and efficiently in an indoor warehouse environment.Forklift operating experience is mandatory.UAE Driving License is NOT required.Benefits:Company Accommodation Provided.Visa and Health Insurance Provided.Competitive Salary.Stable and Long-Term Employment.Application Method:Please do not call. Send your CV/Resume via WhatsApp only.WhatsApp:050 484 5065Only shortlisted candidates will be contacted via WhatsApp.Job Type: Full-timePay: From AED1,800.00 per monthWork Location: In person

FORKLIFT OPERATOR / FORKLIFT DRIVER

<div>
 
 
 Call Center Quality Assurance (QA) Executive
 
 
 
 
 
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 Location: UAE
 
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 Salary: AED 6,500 (All-Inclusive)
 
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 Job Purpose
 
 
 
 
 
 
 The Call Center Quality Assurance (QA) Executive is responsible for monitoring and evaluating customer interactions to ensure compliance with quality standards, operational procedures, and customer service excellence. The role focuses on identifying improvement opportunities, providing constructive feedback, and supporting continuous performance enhancement across the contact center.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 Monitor and evaluate inbound and outbound customer calls, emails, chats, and other customer interactions against established quality standards.
 
 
 
 
 
 Score interactions using approved quality assurance scorecards and document evaluation results accurately.
 
 
 
 
 
 Provide timely, constructive feedback and coaching recommendations to Team Leaders and Customer Service Representatives.
 
 
 
 
 
 Identify quality trends, recurring issues, and areas requiring improvement, and recommend corrective actions.
 
 
 
 
 
 Participate in quality calibration sessions to ensure consistency and fairness in evaluations.
 
 
 
 
 
 Prepare daily, weekly, and monthly quality reports, highlighting key findings and performance trends.
 
 
 
 
 
 Ensure adherence to company policies, procedures, compliance requirements, and customer experience standards.
 
 
 
 
 
 Collaborate with Operations, Training, and Team Leaders to improve service quality and operational performance.
 
 
 
 
 
 Support continuous improvement initiatives by identifying opportunities to enhance customer satisfaction and process efficiency.
 
 
 
 
 
 Maintain accurate records of quality evaluations and ensure confidentiality of customer information.
 
 
 
 
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 
 
 
 
 Bachelor's degree or Diploma in Business Administration or a related field is preferred.
 
 
 
 
 
 1&ndash;2 years of experience in a Call Center Quality Assurance role or within a customer service/call center environment.
 
 
 
 
 
 Experience using quality monitoring tools and scorecards is an advantage.
 
 
 
 
 
 
 
 
 
 Skills &amp; Competencies
 
 
 
 
 
 
 Strong attention to detail and analytical skills.
 
 
 
 
 
 Excellent verbal and written communication skills in English (Arabic is an advantage).
 
 
 
 
 
 Good coaching and feedback delivery skills.
 
 
 
 
 
 Strong understanding of call center quality standards and customer service best practices.
 
 
 
 
 
 Proficiency in Microsoft Office applications, particularly Excel and PowerPoint.
 
 
 
 
 
 Ability to identify trends and recommend process improvements.
 
 
 
 
 
 Strong organizational and time management skills.
 
 
 
 
 
 Ability to work collaboratively in a fast-paced environment.
 
 
 
 
 
 
 Salary: AED 6,500 (All-Inclusive)
 
 
</div>

Call Center Quality Assurance (QA) Executive

Institute of Royal Aesthetic Ply Clinic Co L.L.C

We are looking for Call Center Agent in Aesthetic. The ideal candidate will manage client inquiries, handle appointments, and provide exceptional service to ensure a smooth and premium patient experience.Key Responsibilities<ul><li>Handle inbound and outbound calls related to appointments, inquiries, and follow-ups.</li><li>Provide accurate information about aesthetic services, treatments, and promotions.</li><li>Schedule and manage client bookings using the clinic&rsquo;s CRM system.</li><li>Coordinate with medical and front-desk teams to ensure seamless operations.</li><li>Follow up with leads, confirm appointments, and support customer retention.</li><li>Manage WhatsApp/online inquiries professionally and promptly.</li><li>Maintain a high level of customer service consistent with clinic standards.</li></ul>Requirements<ul><li>1&ndash;2 years of call center or customer service experience (preferably in beauty/aesthetics/medical).</li><li>Arabic speaker is mandatory; strong English communication is a plus.</li><li>Must have own visa (self-sponsored).</li><li>Professional phone etiquette and a customer-first approach.</li><li>Familiarity with CRM systems and booking platforms.</li><li>Ability to multitask in a fast-paced environment.</li><li>Positive attitude, organized, and detail-oriented.</li></ul>Preferred Qualifications<ul><li>Previous experience in a beauty clinic, aesthetic center.</li><li>Knowledge of common aesthetic treatments (e.g., laser, facials, fillers, skincare).</li><li>Experience in sales or lead conversion.</li></ul>What We Offer<ul><li>Competitive salary + incentives/commission.</li><li>Growth opportunities within a reputable aesthetic brand.</li><li>Professional training and development.</li><li>Dynamic and friendly work environment.</li></ul>Job Type: Full-timeLanguage:<ul><li>Arabic (Required)</li></ul>Work Location: In person

Call Center Agent for Aesthetic Clinic

Majid Al Futtaim

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 
 
 
 
 
 
 JOB TITLE
 
 
 
 Buyer | Majid Al Futtaim LifeStyle | Buying
 
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 The Buyer will be responsible for implementing the buy strategy for the assigned brand and building a product assortment that meets customer needs and drives the growth of the Majid Al Futtaim Lifestyle business. The Buyer will support the General Manager Merchandising in highlighting short and long-term strategic approaches, future growth opportunities, and areas of risk for the business with regards to product ranging, allocation, inventory, brand perception, pricing, and margin.
 
 
 
 
 
 
 ROLE PROFILE
 
 
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 Formulate a suitable buy strategy and plan in line with Brand and Majid Al Futtaim Lifestyle guidelines.
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 Purchase commercial and profitable product ranges to maximize profitability and sales.
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 Control all aspects of stock to minimize loss of sales and balance product mix through consistent and rigorous in season analyses.
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 Negotiate product pricing, cost of shipment, payment terms, and intake margin with local vendors, taking into consideration business and cost effectiveness as the main consideration.
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 Monitor brand performance, initiating corrective action where necessary to ensure operations are conducted within the agreed financial parameters.
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 Deeply understand brand perception, product feedback, and product requests by regularly visiting stores and interacting with the store teams.
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 Nurture a strong working relationship with the Planning, Finance, Digital, Logistics, and Operations teams to drive common business goals.
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 REQUIREMENTS
 
 
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 A Bachelors&rsquo; Degree, preferably in Business Management, Marketing or related field.
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 Qualification in Retail Management.
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 3-4 years of experience in a Buying and Merchandising role.
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 Fashion retail background is mandatory.
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 WHAT WE OFFER
 
 
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 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
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 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
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 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
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</div>

Buyer - Fashion

IIQAF

<div>Company: IIQAF Group 
Location: Dubai, United Arab Emirates 
Industry: Insurance 
Employment Type: Full-Time 
Salary: AED 6,500 &ndash; AED 7,500 per month
<h2 class="jobSectionHeader">Job Summary</h2>
IIQAF Group is seeking a vigilant and detail-oriented CCTV Operator to join our security operations team in Dubai. The successful candidate will be responsible for monitoring CCTV surveillance systems, protecting company assets, ensuring the safety of employees and visitors, identifying security risks, responding to incidents, and maintaining accurate security records.
This position is ideal for professionals with experience in CCTV monitoring, surveillance operations, security control room operations, security systems, access control, incident reporting, loss prevention, and security monitoring. Candidates with experience in insurance, banking, corporate offices, or commercial facilities are encouraged to apply.
<h2 class="jobSectionHeader">Key Responsibilities</h2>
<ul><li>Monitor CCTV surveillance systems and security cameras to identify suspicious or unauthorized activities.</li><li>
Observe live video feeds and review recorded footage for security investigations.</li><li>
Report security incidents, safety concerns, and emergencies immediately to the appropriate personnel.</li><li>
Operate and monitor access control systems, alarm systems, and other electronic security equipment.</li><li>
Maintain detailed incident logs, surveillance reports, and daily security records.</li><li>
Respond promptly to alarms, emergencies, and security breaches in accordance with company procedures.</li><li>
Coordinate with security officers, facility management, and emergency response teams.</li><li>
Retrieve and archive CCTV footage for investigations and insurance-related requirements.</li><li>
Ensure all surveillance equipment is functioning properly and report technical faults.</li><li>
Conduct routine system checks to maintain uninterrupted surveillance operations.</li><li>
Monitor visitor access and employee movements in designated areas.</li><li>
Follow company security policies, confidentiality requirements, and operational procedures.</li><li>
Support internal investigations by providing accurate surveillance evidence.</li><li>
Maintain strict confidentiality of surveillance footage and company information.</li><li>
Assist in improving security procedures and risk prevention initiatives.</li></ul>
<h2 class="jobSectionHeader">Required Qualifications</h2>
<ul><li>High school diploma or equivalent; diploma in Security Management, Criminal Justice, or a related field is an advantage.</li><li>
Previous experience as a CCTV Operator, Surveillance Operator, Security Control Room Operator, Security Officer, CCTV Controller, Security Monitoring Officer, or Surveillance Analyst is preferred.</li><li>
Experience in insurance, banking, corporate offices, commercial buildings, hotels, or facility management is highly desirable.</li><li>
Knowledge of CCTV systems, IP cameras, DVR/NVR systems, access control systems, and alarm monitoring.</li><li>
Familiarity with security operations, incident reporting, and emergency response procedures.</li><li>
Strong observation, analytical, and decision-making skills.</li><li>
Excellent written and verbal communication skills.</li><li>
Ability to remain calm under pressure and respond effectively during emergencies.</li><li>
Proficiency in Microsoft Office and security management software is an advantage.</li><li>
Willingness to work rotating shifts, including nights, weekends, and public holidays.</li></ul>
<h2 class="jobSectionHeader">Required Skills</h2>
<ul><li>CCTV Monitoring</li><li>
CCTV Surveillance</li><li>
Surveillance Systems</li><li>
Security Operations</li><li>
Security Monitoring</li><li>
Control Room Operations</li><li>
Access Control Systems</li><li>
Alarm Monitoring</li><li>
Incident Reporting</li><li>
Risk Assessment</li><li>
Loss Prevention</li><li>
Emergency Response</li><li>
Security Procedures</li><li>
Security Documentation</li><li>
Video Surveillance</li><li>
DVR/NVR Systems</li><li>
IP Camera Systems</li><li>
Investigation Support</li><li>
Report Writing</li><li>
Attention to Detail</li><li>
Observation Skills</li><li>
Communication Skills</li><li>
Problem Solving</li><li>
Time Management</li><li>
Teamwork</li></ul>
<h2 class="jobSectionHeader">Benefits</h2>
<ul><li>Medical insurance</li><li>
Paid annual leave</li><li>
UAE employment visa</li><li>
End-of-service benefits as per UAE Labour Law</li><li>
Overtime opportunities where applicable</li><li>
Professional training and career development</li><li>
Career advancement opportunities</li><li>
Supportive and professional working environment</li></ul></div>

CCTV Operator

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