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call center patient coordinator aesthetic clinic

Institute of Royal Aesthetic Ply Clinic Co L.L.C

We are looking for a professional and customer-focused Call Center / Patient Coordinator to join our aesthetic clinic in Dubai. The ideal candidate will manage patient inquiries, schedule appointments, and provide exceptional customer service to ensure a smooth and positive patient experience.Key Responsibilities:<ul><li>Handle incoming and outgoing calls, WhatsApp messages, and online inquiries from patients.</li><li>Schedule, confirm, and manage patient appointments efficiently.</li><li>Provide accurate information about aesthetic treatments, services, and clinic procedures.</li><li>Coordinate patient appointments with doctors and clinical staff.</li><li>Follow up with patients regarding appointments, treatments, and post-procedure care.</li><li>Maintain patient records and update information in the clinic management system.</li><li>Manage patient concerns or complaints in a professional and timely manner.</li><li>Support clinic promotions, campaigns, and marketing activities by contacting potential patients.</li><li>Ensure a high level of patient satisfaction and service quality.</li></ul>Qualifications &amp; Requirements:<ul><li>Minimum 2 years of experience in a call center or patient coordination role in the UAE (preferably in an aesthetic or medical clinic).</li><li>Excellent communication skills in English (Arabic or other languages is an advantage).</li><li>Strong customer service and interpersonal skills.</li><li>Ability to handle high call volumes and multitask in a fast-paced environment.</li><li>Familiarity with aesthetic treatments and cosmetic procedures is preferred.</li><li>Good computer skills and experience with CRM or clinic management systems.</li></ul>Skills:<ul><li>Strong communication and listening skills</li><li>Professional phone etiquette</li><li>Organizational and time-management skills</li><li>Ability to build rapport with patients</li></ul>Job Type: Full-time

Call Center / Patient Coordinator – Aesthetic Clinic

Al Riyady

Mandatory: Minimum 1-2 years UAE experience in an Aesthetic Clinic as a Call Center ExecutiveIndustry: Aesthetic Clinic Location: Jumeirah 1 Salary: AED 4,000 &ndash; 4,500 (based on experience) Availability: Immediate JoinerRole OverviewWe are seeking a dynamic and sales-driven Call Center Agent cum Front Desk Executive with proven UAE experience in an aesthetic clinic. The ideal candidate will be responsible for handling patient inquiries, managing appointments, and actively upselling and cross-selling aesthetic treatments and products.Key Responsibilities<ul><li>Handle incoming and outgoing calls professionally</li><li>Respond to inquiries regarding treatments, packages, and promotions</li><li>Schedule and confirm patient appointments</li><li>Upsell and cross-sell clinic services and skincare products</li><li>Convert leads into confirmed bookings</li><li>Welcome and assist patients at the front desk</li><li>Maintain accurate patient records and CRM updates</li><li>Coordinate with doctors and therapists regarding schedules</li><li>Handle billing, payments, and follow-ups</li><li>Ensure excellent patient experience and customer satisfaction</li></ul>Requirements<ul><li>Minimum 1-2 years UAE experience in an Aesthetic Clinic (Mandatory)</li><li>Strong sales skills with upselling and cross-selling experience</li><li>Excellent communication skills</li><li>Presentable and customer-focused</li><li>Confident in handling targets and KPIs</li><li>Immediate availability</li></ul>Job Types: Full-time, PermanentPay: AED4,000.00 - AED4,500.00 per monthApplication Question(s):<ul><li>Nationality?</li><li>How many years of experience in UAE Call Center Aesthetic Clinic do you have?</li><li>Expected Salary?</li><li>Immediate Joiner?</li></ul>

Call Center cum Front Desk Executive - Aesthetic Clinic (Jumeirah 1)

Rosmetic

We are seeking a professional, confident, and patient-focused Customer Service/Receptionist to join our premium aesthetic clinic in Dubai. The ideal candidate is articulate, highly organized, and passionate about delivering an exceptional patient experience in a luxury healthcare environment.Key Responsibilities<ul><li>Handle inbound calls to book, confirm, and reschedule patient appointments</li><li>Respond to patient inquiries regarding treatments, services, pricing, and clinic policies</li><li>Conduct outbound calls for appointment reminders, follow-ups, and client re-engagement</li><li>Professionally promote current services, treatment packages, and limited-time offers</li><li>Accurately update and maintain patient records within the CRM system</li><li>Coordinate closely with front desk staff, nurses, and doctors to ensure smooth patient flow</li><li>Maintain strict patient confidentiality and detailed call documentation</li></ul>Requirements<ul><li>Minimum 1 year of call center or customer service experience</li></ul>(Healthcare or medical aesthetics experience is a strong advantage)<ul><li>Excellent spoken English (additional languages are a plus)</li><li>Friendly, empathetic, and patient-centered communication style</li><li>Strong organizational skills and attention to detail</li><li>Ability to multitask in a fast-paced, client-focused environment</li><li>Professional phone etiquette and sales confidence</li></ul>What We Offer<ul><li>Opportunity to work in a premium medical aesthetics environment</li><li>Supportive and professional team culture</li><li>Growth and career development opportunities within the clinic</li><li>Competitive salary package</li></ul>Location Requirement<ul><li>Dubai (Required)</li><li>Must reliably commute or plan to relocate before starting work</li></ul>Preferred Experience<ul><li>Medical Call Center Agent: 1 year</li></ul>Job Types: Full-time, PermanentAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Experience:<ul><li>medical call center agent: 1 year (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>Work Location: In person

Customer Service/Receptionist

Northwest Clinic Day Surgical 

About the Role Are you a highly driven, sales-oriented communicator with a background in healthcare or aesthetics?At Northwest Clinic Day Surgery, we are looking for a Bilingual Patient Conversion Specialist to be the critical first point of contact for our future patients. This isn't your average customer service role&mdash;this is a high-impact, conversion-focused position where your primary goal is to turn incoming marketing leads (via WhatsApp, social media, phone, and web chat) into confirmed clinic appointments.If you thrive in a fast-paced environment, love hitting KPIs, and know how to build instant trust with patients seeking aesthetic, dental, and medical treatments, we want you on our team!What You Will Do:<ul><li>Drive Conversions: Actively respond to and qualify incoming leads from digital campaigns within 5 minutes, guiding them from inquiry to booked consultation.</li><li>Nurture Leads: Maintain a persistent, structured follow-up process for undecided patients, missed appointments, and cold leads.</li><li>Deliver Exceptional Experience: Provide accurate, persuasive, and empathetic information regarding treatments (aesthetics, dermatology, women&rsquo;s health, etc.) to ensure patients feel confident booking with our doctors.</li><li>Manage CRM &amp; Scheduling: Keep immaculate records of patient interactions, track conversion rates, and coordinate seamlessly with the reception team to maximize our appointment show-up rate (Target: 80%+).</li></ul>What You Bring to the Table:<ul><li>Language Skills: Complete fluency in both English and Arabic (spoken and written) is mandatory.</li><li>Experience: 2&ndash;3 years in a healthcare call center, medical, aesthetic, or dental clinic environment with a proven track record of converting patient inquiries into bookings.</li><li>Tech-Savvy: Strong experience using CRM systems, WhatsApp Business, and handling omnichannel communications.</li><li>The Right Mindset: A persistent, sales-driven attitude with excellent professional phone etiquette and the ability to handle high-volume follow-ups daily.</li><li>Bonus Points: Familiarity with Dubai healthcare patient expectations and knowledge of aesthetic treatments (Botox, fillers, laser, skin rejuvenation).</li><li>Dubai Healthcare experience is a MUST.</li></ul>Job Types: Full-time, Permanent

Call Center Agent Healthcare

Kaya Skin Clinic

Weare hiring an experienced Sales/Clinic Manager to lead patient conversion, consultation sales, package selling, and front-office revenue growth. The ideal candidate has strong experience in aesthetic or dermatology clinics and understands how to convert leads into paying patients.Key Responsibilities:<ul><li>Drive daily, weekly, and monthly sales targets for treatments and packages</li><li>Convert walk-in, WhatsApp, Instagram, and referral leads into bookings</li><li>Conduct patient consultations (non-medical) and explain treatments, packages, pricing</li><li>Follow up with unconverted leads and ensure high conversion rates</li><li>Train and support receptionists/telecallers on sales scripts and conversion techniques</li><li>Work closely with doctors to align treatment plans with patient expectations</li><li>Monitor CRM, track lead stages, and ensure proper data entry</li><li>Handle objections professionally and build strong patient relationships</li><li>Prepare daily/weekly sales reports for management</li><li>Ensure a premium patient experience at every step</li></ul>Requirements:<ul><li>Mandatory: Experience as a Sales Manager / Patient Coordinator in an aesthetics, dermatology, laser, or cosmetic clinic</li><li>Strong understanding of aesthetic treatments and packages</li><li>Excellent communication and persuasion skills</li><li>Confident, presentable, and customer-focused</li><li>Ability to manage targets, lead follow-ups, and upsell services</li><li>CRM knowledge and strong follow-up discipline</li><li>Ability to work in a fast-paced, high-demand environment</li></ul>Arabic speakers preferred.Job Type: Full-timeWork Location: In person

Sales/Clinic Manager -Aesthetic

Barada Medical Center

About Us:A growing medical center in Al Ain is looking for a highly motivated and experienced Digital Patient Coordinator to manage leads generated from advertising campaigns and convert them into confirmed appointments and revenue.This role is critical in maximizing campaign performance and ensuring professional patient follow-up from first contact until clinic visit.Key Responsibilities:Respond immediately to all incoming leads from paid advertising campaigns (WhatsApp, calls, social media platforms).Follow up daily with patients who inquired but did not confirm booking.Convert inquiries into confirmed appointments with high closing rate.Coordinate with reception and medical team regarding scheduled patients.Follow up with patients after their visit when needed.Upsell treatments and increase case value beyond basic campaign offers.Ensure professional and persuasive communication with all patients.Track all leads and update status daily.Prepare weekly and monthly performance reports (Leads &ndash; Bookings &ndash; Conversion Rate &ndash; Revenue).Work closely with marketing team to improve campaign results and conversion rates.Requirements:Female Arabic speaker (mandatory).Previous experience in medical centers in UAE (mandatory).Experience in aesthetic, dermatology, or dental centers is highly preferred.Proven sales and closing skills.Experience handling advertising leads.Strong communication and persuasion skills.Ability to handle high volume of daily inquiries.Organized and detail-oriented.Comfortable using CRM systems and Excel reports.Familiar with UAE patient behavior and market standards.Performance Expectations:High response speed to incoming leads.Daily structured follow-up system.Target-based performance (conversion rate &amp; revenue).Strong ability to close and upsell cases.Salary &amp; Benefits:Competitive salary based on experience.Performance-based commission structure.Growth opportunity within expanding medical group.Important:Immediate joiners preferred.Only candidates with medical center experience in UAE will be consideredJob Type: Full-time

Digital Patient Coordinator – Medical Center (Arabic Female)

Luxora.polyclinic

About UsLuxora Polyclinic is a premium dental and aesthetic center located in Wafi Mall, Dubai. We provide specialized services in kids dentistry, adult dentistry, and full beauty &amp; aesthetic treatments.We are currently looking for a professional and well-presented Receptionist to join our team.Requirements<ul><li>Fluent in English (spoken &amp; written) &ndash; mandatory</li><li>Minimum 3 years experience in a dental or aesthetic clinic in UAE</li><li>Strong knowledge of dental and beauty services</li><li>Experience handling patient bookings and insurance (preferred)</li><li>Professional appearance and positive attitude</li><li>Excellent communication and customer service skills</li><li>Ability to work under pressure</li></ul>Responsibilities<ul><li>Welcome and assist patients professionally</li><li>Manage appointments and clinic schedule</li><li>Handle phone calls and WhatsApp inquiries</li><li>Explain dental and aesthetic treatments to patients</li><li>Coordinate with doctors and therapists</li><li>Handle billing, invoices, and payments</li><li>Maintain reception area standards</li></ul>We Offer<ul><li>Competitive salary (AED 3,500 &ndash; 4,500)</li><li>Professional working environment</li><li>Opportunity to grow within the company</li></ul>Job Type: Full-timePay: From AED4,000.00 per monthWork Location: In person

Receptionist (Female) – Dental & Aesthetic Clinic

Explore 761+ Call center patient coordinator aesthetic clinic in United Arab Emirates this March. Find roles across top companies and apply now to boost your career.