key account manager

after sales service manger Jobs in Rawalpindi

after sales service manger

call center night shift (freshers accepted) Jobs in Rawalpindi

call center night shift (freshers accepted)

call center night shift (freshers can apply!) Jobs in Rawalpindi

call center night shift (freshers can apply!)

customer service representative csr Jobs in Rawalpindi

customer service representative csr

call center qc manager

AKY Services Pvt. Ltd

MB Technology Pvt. Ltd. is Hiring!Position: QC Manager&ndash; Call Center Location: Rawalpindi / Islamabad Schedule: Monday &ndash; Friday (Night Shift) Salary: Market CompetitiveAbout the RoleAt MB Technology Pvt. Ltd., we believe that quality is the backbone of customer satisfaction. We&rsquo;re looking for a detail-oriented and proactive QC Executive to ensure our call center operations consistently meet the highest standards. In this role, you&rsquo;ll monitor calls, evaluate agent performance, and provide actionable feedback to improve quality and compliance across the board.Key Responsibilities<ul><li>Monitor live and recorded calls to assess quality and compliance.</li><li>Ensure agents follow scripts, compliance protocols, and company guidelines.</li><li>Provide professional and constructive feedback to agents and supervisors.</li><li>Identify errors, compliance concerns, and areas for improvement.</li><li>Prepare daily/weekly quality performance reports for management.</li><li>Collaborate with trainers and team leads to address performance gaps.</li><li>Suggest strategies to enhance call quality and customer satisfaction.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree (preferred) or relevant call center experience.</li><li>Prior experience as a QC Executive / Call Quality Analyst in a call center environment.</li><li>Strong English listening, comprehension, and communication skills.</li><li>Exceptional attention to detail and analytical mindset.</li><li>Ability to deliver feedback positively and motivate improvement.</li><li>Good understanding of call center operations, compliance, and KPIs.</li></ul>What We Offer<ul><li>Competitive salary package.</li><li>Career growth and professional development opportunities.</li><li>Supportive and collaborative work environment.</li><li>The opportunity to play a vital role in ensuring high-quality service delivery.</li></ul>How to ApplyHR Contact: 0333 9739861At MB Technology Pvt. Ltd., we don&rsquo;t just run a call center &mdash; we set the standard for excellence. Join us as a QC Executive and help us raise the bar for customer satisfaction!Job Type: Full-timePay: Rs45,000.00 - Rs65,000.00 per monthExperience:<ul><li>Call Center: 1 year (Preferred)</li><li>Call Center QA: 1 year (Preferred)</li></ul>Location:<ul><li>Rawalpindi (Preferred)</li></ul>Work Location: In person

Call Center QC Manager

biniTelecom

Job Description: We are seeking an experienced Human Resource Manager to join our call center team. The HR Manager will be responsible for managing all HR functions, including recruitment, employee relations, performance management, training &amp; development, and compliance with company policies. The ideal candidate should have prior experience in HR management, preferably in a call center or BPO environment, with strong leadership and communication skills.Key Responsibilities:<ul><li>Lead the end-to-end recruitment process for call center staff.</li><li>Oversee employee onboarding, training, and development programs.</li><li>Handle employee relations, conflict resolution, and grievance management.</li><li>Develop and implement HR policies, procedures, and best practices.</li><li>Manage payroll, attendance, and performance evaluation systems.</li><li>Ensure compliance with labor laws and organizational standards.</li><li>Foster a positive work culture and employee engagement.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Human Resource Management, Business Administration, or related field.</li><li>Proven experience as an HR Manager (preferably in a call center/BPO).</li><li>Strong knowledge of recruitment, training, payroll, and performance management.</li><li>Excellent interpersonal, problem-solving, and organizational skills.</li><li>Ability to work under pressure and manage a large workforce effectively.</li></ul>What We Offer:<ul><li>Competitive salary package.</li><li>Professional growth opportunities.</li><li>Supportive and dynamic work environment.</li></ul>If you have the experience and leadership qualities to manage HR operations in a fast-paced call center, we would love to hear from you!Job Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In personExpected Start Date: 06/10/2025

Human Resource Manager

Join Leads Expert BPO as Our Call Center Training ManagerPosition: Training Manager Salary: PKR 50,000 (Fixed) Location: Rawalpindi / Islamabad Shift: Night Shift (Monday &ndash; Friday)Why This Role?At Leads Expert BPO, we don&rsquo;t just make calls, we craft conversations that convert. And behind every successful agent is a trainer who sparks growth, confidence, and skill. That&rsquo;s where you come in.We&rsquo;re on the hunt for a dynamic Call Center Trainer who can turn rookies into rockstars and polish seasoned agents into sales champions. If you&rsquo;ve got the energy, passion, and expertise to inspire a floor, we want you on our team.What You&rsquo;ll Do:<ul><li>Design and deliver engaging training sessions for new and existing agents.</li><li>Build sales, communication, and compliance skills that stick.</li><li>Monitor agent performance post-training and provide coaching where needed.</li><li>Develop training materials, roleplays, and activities that keep learners hooked.</li><li>Collaborate with team leads and quality assurance to address skill gaps.</li><li>Keep training sessions fun, high-energy, and results-driven.</li></ul>What We&rsquo;re Looking For:<ul><li>Previous experience as a Call Center Trainer (must-have).</li><li>Excellent English communication skills (spoken &amp; written).</li><li>Ability to inspire, mentor, and energize teams.</li><li>Strong grasp of sales scripts, customer service, and compliance.</li><li>Creative mind&mdash;able to turn boring lectures into interactive learning.</li></ul>What You Get:<ul><li>Fixed Salary: PKR 50,000</li><li>A platform to shape the future agents of Leads Expert BPO.</li><li>Professional growth in a supportive environment.</li><li>The chance to be the voice behind the voices that drive success.</li></ul>How to ApplyIf training is your passion and you thrive on turning potential into performance, this role was made for you.Contact HR at 0333 9739861 to apply today.At Leads Expert BPO, you train them, they win the game.Job Type: Full-timePay: Rs45,000.00 - Rs60,000.00 per monthEducation:<ul><li>Intermediate (Required)</li></ul>Experience:<ul><li>Call Center : 1 year (Preferred)</li></ul>Location:<ul><li>Rawalpindi Satellite Town (Preferred)</li></ul>Work Location: In person

Training Manager (Call Center)

Three Percent

We are Hiring an Operations Manager!Are you a proven leader with experience in managing high performance call centers? We are looking for a talented Operations Manager to join our team for a USA based Final Expense Telesales Campaign.Key Responsibilities:<ul><li>Oversee the day-to-day operations of the Final Expense Telesales team.</li><li>Monitor performance metrics and ensure that sales targets and KPIs are met.</li><li>Train, mentor, and lead sales teams, helping them optimize performance.</li><li>Manage staffing, scheduling, and performance reviews.</li><li>Implement operational strategies to enhance efficiency and productivity.</li></ul>What We Offer:<ul><li>Market-Competitive Salary with High Commissions &ndash; Unlock unlimited earning potential.</li><li>Performance Bonuses: Daily, weekly, and monthly incentives.</li><li>Punctuality Bonus: Rewarding consistency and dedication.</li><li>Travel Allowance for employees commuting from Rawalpindi.</li><li>Paid Leaves and Health Insurance: Take care of your well-being.</li><li>Professional Development and Opportunities for Growth: Fast-track your career with us.</li></ul>Requirements:<ul><li>1+ years of experience in Operations Management, preferably in Final Expense or Closing module.</li><li>Proven track record of meeting and exceeding operational targets.</li><li>Strong leadership, organizational, and communication skills.</li><li>Ability to thrive in a fast-paced, target-driven environment.</li><li>Willingness to work night shifts (7pm &ndash; 4am).</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthApplication Question(s):<ul><li>if shortlisted, Would you be willing to join immediately ?</li></ul>Experience:<ul><li>Call Center Operations Manager: 1 year (Required)</li></ul>Location:<ul><li>Rawalpindi (Preferred)</li></ul>Work Location: In person

Experienced Operations Manager (Final Expense USA Campaign)

Shark Technologies 2.0

Shark Technologies is hiring Dialer Administrator for our US based call center located in Bahria Town, Rawalpindi.The incumbent will be responsible for the following:<ul><li>Manage and optimize automated call center dialing systems, configuring campaigns, monitoring performance, and ensuring regulatory compliance.</li><li>Prepare spreadsheets and have strong grip on excel sheet for formulation and reporting..</li><li>Troubleshooting technical issues, analyzing call data to improve agent productivity, and generating reports on key performance indicators (KPIs).</li><li>Monitor real-time performance of dialer platforms and other related software and applications.</li><li>Identify and resolve technical issues with the dialer system to maintain smooth operations.</li><li>Ensure all dialing activities comply with relevant telemarketing regulations and company policies.</li><li>Analyze call campaign data, and provide reports on agent performance and dialer output to management.</li><li>Meticulous attention to detail for precise configuration of dialer settings and data management.</li></ul>Strong technical, analytical, and problem-solving skills are essential for this role, which involves close collaboration with IT and operations* Preference will be given to experienced applicants working in US based call center.Job Type: Full-timeExperience:<ul><li>dialer : 1 year (Preferred)</li></ul>Work Location: In person

Dialer Administrator

Shark Technologies is hiring IT Executive for our US based call center located in Bahria Town, Rawalpindi.The incumbent will be responsible for the following:<ul><li>Manage and optimize automated call center dialing systems, configuring campaigns, monitoring performance, and ensuring regulatory compliance.</li><li>Prepare spreadsheets and have strong grip on excel sheet for formulation and reporting.</li><li>Troubleshooting technical issues, analyzing call data to improve agent productivity, and generating reports on key performance indicators (KPIs).</li><li>Monitor real-time performance of dialer platforms and other related software and applications.</li><li>Identify and resolve technical issues with the dialer system to maintain smooth operations.</li><li>Ensure all dialing activities comply with relevant telemarketing regulations and company policies.</li><li>Analyze call campaign data, and provide reports on agent performance and dialer output to management.</li><li>Meticulous attention to detail for precise configuration of dialer settings and data management.</li></ul>Strong technical, analytical, and problem-solving skills are essential for this role, which involves close collaboration with IT and operations* Preference will be given to experienced applicants working in US based call center.Job Type: Full-timeExperience:<ul><li>IT support: 1 year (Preferred)</li></ul>Work Location: In person

IT Executive

Arazi investments

Job Description:Elevator: Are you fluent in English communication, possess excellent selling skills, good at conversation building and a born champion with a I-CAN-DO attitude?If your answer is &quot;Yes&quot; then,We are looking for a talented &amp; experienced call center agents just like you to join us as &quot;Verifier&quot; in our Sales Verification &amp; Closing department on ACA (Obamacare) Campaign. Keep in mind that we are based on First floor, Delice Bakers, F Block, Satellite Town, Rawalpindi.Role Summary:As a verifier or sales closer, you will be responsible for professionally closing the sales calls of pre-qualified customers over the phone and transfer the prospect's call to our client's team. You will be provided with excellent support, training and resources to become an excellent sales verifier. You should perform your role professionally and in a disciplined manner to rapidly succeed as an sales verifier. You will be demonstrating all the skills you learned in your prior experiences as call center agent.Role &amp; Requirements:<ul><li>You must have Minimum 1 YEAR experience on ACA (Obamacare) Campaign.</li><li>You should have Minimum Bachelor's (completed) education completed (preferred).</li><li>You must be punctual, hard-working, disciplined &amp; self-motivated with abilities to complete given tasks on time.</li><li>You will be required to take Sales and Escalation calls from the customer support/sales agents in our outbound telesales department.</li><li>You are the finest individual with profound verbal communication skills.</li><li>You have the desire to learn, develop, and achieve the highest standards.</li><li>You must be a target-oriented and highly motivated person.</li><li>You must be available to work full-time in USA business hours i.e. Night Shifts.</li><li>You must not be enrolled in any educational program or involved at any full/part-time job.</li></ul>About Us:We're a USA based BPO company, offering inbound/outbound call center &amp; managed services to clients based around the globe USA, UK &amp; Canada primarily. Our outbound call center ventures include but not limited to Solar and MVA.We are an equal opportunity employer and welcome people from different genders, backgrounds, experiences, abilities and perspectives. Females working as call center agents are highly encouraged to apply.Contact Us:Whatsapp : +92 346 5275453Address :First floor, Delice Bakers, F Block, Satellite Town, Rawalpindi.Job Type: Full-timePay: Rs60,000.00 - Rs70,000.00 per monthWork Location: In person

Verifier/ Self-Closer

Explore 108+ Call center qc manager in Rawalpindi this October. Find roles across top companies and apply now to boost your career.