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Minerva Research Solutions

<div>Location: Karachi (On-site) 
Department: Patient Experience &amp; Support 
Employment Type: Full-Time | Night Shift<h3 class="jobSectionHeader">
Who We Are</h3>
Minerva Research Solutions is a leading Clinical Trial Management and Support organization dedicated to elevating global healthcare outcomes through innovation, operational excellence, and uncompromising quality. We partner with biotech, pharmaceutical, and healthcare institutions to deliver integrated services across the clinical trial value chain &mdash; from feasibility to closeout.
Our portfolio spans Data Operations, Patient Recruitment, and Regulatory Services, enabling clients to accelerate the development of breakthrough therapies with accuracy, agility, and regulatory confidence. Governed by FDA and ICH-GCP standards, we are committed to delivering data integrity, participant safety, and reliable insights at every touchpoint.
We are expanding our Customer Experience function and seeking a customer-centric, articulate, and resilient professional to join our high-performance team.<h3 class="jobSectionHeader">
Role Summary</h3>
As a Call Center Representative, you will serve as the frontline ambassador for Minerva, representing our service standards, values, and commitment to excellence. You will play a critical role in guiding patients, partners, and stakeholders with accurate information and empathetic engagement, ensuring a seamless and compliant service experience.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul><li>
Manage inbound and outbound interactions to support patient and client inquiries on clinical services, ensuring clarity, professionalism, and accuracy.</li><li>
Deliver a frictionless customer journey by proactively understanding needs, resolving concerns, and providing tailored support.</li><li>
Support appointment coordination, participant onboarding, and dissemination of study-related information, ensuring compliance with confidentiality and data-handling standards.</li><li>
Maintain a high standard of service delivery aligned with Minerva&rsquo;s CX principles and regulatory guidelines (FDA/ICH-GCP).</li><li>
Collaborate with cross-functional teams to drive timely issue resolution and consistent service continuity.</li><li>
Maintain complete and compliant CRM documentation of all customer interactions.</li><li>
Identify service gaps and escalate complex situations to the relevant teams for swift resolution.</li></ul><h3 class="jobSectionHeader">
Required Qualifications &amp; Experience</h3><ul><li>
Bachelor&rsquo;s degree in any discipline (or equivalent).</li><li>
Exceptional communication skills in English &mdash; neutral/US accent preferred.(MANDATORY)</li><li>
Minimum 1 year of international customer support experience (contact center, BPO, or shared services).</li><li>
Experience in healthcare, life sciences, or clinical research is a plus but not mandatory.</li><li>
Strong analytical thinking, emotional intelligence, and client-service orientation.</li><li>
Ability to perform in a target-driven, high-volume, and fast-paced environment.</li><li>
Proficiency in customer service platforms/CRM tools and MS Office applications.</li><li>
Willingness to work night shifts and adjust to evolving business needs.</li></ul><h3 class="jobSectionHeader">
What You&rsquo;ll Gain at Minerva</h3><ul><li>
Competitive compensation with performance-based rewards</li><li>
Comprehensive medical insurance</li><li>
EOBI retirement benefits</li><li>
Structured Learning &amp; Development pathways, including certifications and career mobility</li><li>
Paid annual, medical, and casual leave</li><li>
Mental well-being and employee support programs</li><li>
Inclusive, collaborative, and growth-driven work culture</li><li>
Internal recognition &amp; employee engagement initiatives</li><li>
Modern digital tools and a technology-forward workplace</li><li>
Transportation facility for female staff &amp; conveyance allowance for male staff</li><li>
Night shift allowance</li><li>
Family-supportive policies, including parental leave</li><li>
Opportunities to contribute to community and social impact programs</li></ul><h3 class="jobSectionHeader">
Work Schedule</h3>
Monday &ndash; Friday 
 7:00 PM &ndash; 3:00 AM (On-site)<h3 class="jobSectionHeader">
Diversity, Equity &amp; Inclusion</h3>
Minerva Research Solutions is an Equal Opportunity Employer. We foster a culture where individuals are valued for their unique perspectives, encouraged to challenge the status quo, and empowered to unleash their potential.
K0ymBxh2d1</div>

Call Center Representative (Night Shift)

<div>Location: Karachi (On-site) 
Department: Patient Experience &amp; Support 
Employment Type: Full-Time | Night Shift<h3 class="jobSectionHeader">
Who We Are</h3>
Minerva Research Solutions is a leading Clinical Trial Management and Support organization dedicated to elevating global healthcare outcomes through innovation, operational excellence, and uncompromising quality. We partner with biotech, pharmaceutical, and healthcare institutions to deliver integrated services across the clinical trial value chain &mdash; from feasibility to closeout.
Our portfolio spans Data Operations, Patient Recruitment, and Regulatory Services, enabling clients to accelerate the development of breakthrough therapies with accuracy, agility, and regulatory confidence. Governed by FDA and ICH-GCP standards, we are committed to delivering data integrity, participant safety, and reliable insights at every touchpoint.
We are expanding our Customer Experience function and seeking a customer-centric, articulate, and resilient professional to join our high-performance team.<h3 class="jobSectionHeader">
Role Summary</h3>
As a Call Center Representative, you will serve as the frontline ambassador for Minerva, representing our service standards, values, and commitment to excellence. You will play a critical role in guiding patients, partners, and stakeholders with accurate information and empathetic engagement, ensuring a seamless and compliant service experience.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul><li>
Manage inbound and outbound interactions to support patient and client inquiries on clinical services, ensuring clarity, professionalism, and accuracy.</li><li>
Deliver a frictionless customer journey by proactively understanding needs, resolving concerns, and providing tailored support.</li><li>
Support appointment coordination, participant onboarding, and dissemination of study-related information, ensuring compliance with confidentiality and data-handling standards.</li><li>
Maintain a high standard of service delivery aligned with Minerva&rsquo;s CX principles and regulatory guidelines (FDA/ICH-GCP).</li><li>
Collaborate with cross-functional teams to drive timely issue resolution and consistent service continuity.</li><li>
Maintain complete and compliant CRM documentation of all customer interactions.</li><li>
Identify service gaps and escalate complex situations to the relevant teams for swift resolution.</li></ul><h3 class="jobSectionHeader">
Required Qualifications &amp; Experience</h3><ul><li>
Bachelor&rsquo;s degree in any discipline (or equivalent).</li><li>
Exceptional communication skills in English &mdash; neutral/US accent preferred.(MANDATORY)</li><li>
Minimum 1 year of international customer support experience (contact center, BPO, or shared services).</li><li>
Experience in healthcare, life sciences, or clinical research is a plus but not mandatory.</li><li>
Strong analytical thinking, emotional intelligence, and client-service orientation.</li><li>
Ability to perform in a target-driven, high-volume, and fast-paced environment.</li><li>
Proficiency in customer service platforms/CRM tools and MS Office applications.</li><li>
Willingness to work night shifts and adjust to evolving business needs.</li></ul><h3 class="jobSectionHeader">
What You&rsquo;ll Gain at Minerva</h3><ul><li>
Competitive compensation with performance-based rewards</li><li>
Comprehensive medical insurance</li><li>
EOBI retirement benefits</li><li>
Structured Learning &amp; Development pathways, including certifications and career mobility</li><li>
Paid annual, medical, and casual leave</li><li>
Mental well-being and employee support programs</li><li>
Inclusive, collaborative, and growth-driven work culture</li><li>
Internal recognition &amp; employee engagement initiatives</li><li>
Modern digital tools and a technology-forward workplace</li><li>
Transportation facility for female staff &amp; conveyance allowance for male staff</li><li>
Night shift allowance</li><li>
Family-supportive policies, including parental leave</li><li>
Opportunities to contribute to community and social impact programs</li></ul><h3 class="jobSectionHeader">
Work Schedule</h3>
Monday &ndash; Friday 
 7:00 PM &ndash; 3:00 AM (On-site)<h3 class="jobSectionHeader">
Diversity, Equity &amp; Inclusion</h3>
Minerva Research Solutions is an Equal Opportunity Employer. We foster a culture where individuals are valued for their unique perspectives, encouraged to challenge the status quo, and empowered to unleash their potential.
KjrA2N2UqE</div>

Experts Communication

Experts Communication is looking for a Call Center Representative to join our dynamic team. The ideal candidate should have at least 1 year of experience in a call center or customer service role, with excellent communication, problem-solving, and sales skills.Salary: 35,000 - 50,000 PKR (based on skills and experience) Location: North Nazimabad, Block A, Karachi Shift: 7:00 PM &ndash; 4:00 AMNote: Freshers with good English Communication skills are encouraged to apply.Apply Now: https://expertscommunication.net/jobapplication Contact: +92 317 7770002 Email: hr@expertscommunication.netResponsibilitiesHandle inbound and outbound calls professionally Communicate effectively to provide information, support, and sales assistance Resolve customer inquiries and complaints efficiently Meet and exceed monthly sales and performance targets Maintain accurate records of interactions and follow-ups Ensure customer satisfaction and build strong relationshipsRequirements✔ Minimum 1 year of call center/customer service experience ✔ Strong verbal &amp; written communication skills ✔ Ability to handle objections and close sales confidently ✔ Self-motivated, target-driven, and eager to learn ✔ Ability to work the night shift (7:00 PM &ndash; 4:00 AM)Benefits5 working days (Saturday &amp; Sunday off) Competitive salary &amp; performance-based growth (evaluated every 4 months) Monthly company-paid dinners Annual picnic &amp; dinnerKickstart your career with Experts Communication and grow in a professional, fast-paced environment!Job Type: Full-timePay: Rs35,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Sales Executive - Cold Calling

Experts Communication is looking for a Contact Center Representative (CSR) to join our dynamic team. The ideal candidate should have at least 1 year of experience in a call center or customer service role, with excellent communication, problem-solving, and sales skills.Salary: 35,000 - 55,000 PKR (based on skills and experience) Location: North Nazimabad, Block A, Karachi Shift: 7:00 PM &ndash; 4:00 AMNote: Freshers with good English Communication skills are encouraged to apply.Contact: +92 317 7770002 Email: hr@expertscommunication.netResponsibilitiesHandle inbound and outbound calls professionally Communicate effectively to provide information, support, and sales assistance Resolve customer inquiries and complaints efficiently Meet and exceed monthly sales and performance targets Maintain accurate records of interactions and follow-ups Ensure customer satisfaction and build strong relationshipsRequirements✔ Minimum 1 year of call center/customer service experience ✔ Strong verbal &amp; written communication skills ✔ Ability to handle objections and close sales confidently ✔ Self-motivated, target-driven, and eager to learn ✔ Ability to work the night shift (7:00 PM &ndash; 4:00 AM)Benefits5 working days (Saturday &amp; Sunday off) Competitive salary &amp; performance-based growth (evaluated every 4 months)Health Insurance Annual picnic &amp; dinner Monthly company-paid dinnersAnnual picnic &amp; dinnerKickstart your career with Experts Communication and grow in a professional, fast-paced environment!Job Type: Full-timePay: Rs35,000.00 - Rs55,000.00 per monthWork Location: In person

Contact Center Representative

HSK Digitronix Technologies

We&rsquo;re Hiring at Fortune Tech!Location: Gulshan-e-Iqbal, Karachi (Near Disco Bakery) Timings: 6:00 PM &ndash; 3:00 AM (Night Shift &ndash; aligned with US/International clients)1. Business Development ExecutiveSalary: 30,000 &ndash; 40,000 per month+ Commission (in USD) + Daily BonusesJob Overview:Join our fast-growing team as a Business Development Representative and help Fortune Tech expand its international client base. We&rsquo;re looking for confident, goal-oriented professionals who thrive on achieving targets and building lasting business relationships.Key Responsibilities:<ul><li>Identify and develop new business opportunities through research, outreach, and networking.</li><li>Build and manage strong client relationships.</li><li>Deliver engaging sales presentations and proposals.</li><li>Collaborate with internal teams to ensure client satisfaction.</li><li>Achieve monthly and quarterly sales targets.</li><li>Maintain accurate records in CRM systems.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business, Marketing, or related field.</li><li>1&ndash;3 years of experience in business development or sales (IT background preferred).</li><li>Strong communication and negotiation skills.</li><li>Motivated, target-driven, and comfortable working night shifts.</li></ul>Perks &amp; Benefits:<ul><li>Base salary of 30,000&ndash;40,000/month.</li><li>Commission in USD for each successful deal.</li><li>Daily bonuses and incentives.</li><li>Professional growth opportunities and skill development.</li><li>Supportive and collaborative work environment.</li></ul>2. Customer Service Representative (CSR)Salary: 30,000 &ndash; 40,000 per month + Daily Performance BonusesJob Overview:We are looking for a Customer Service Representative to handle international client interactions, resolve queries, and provide excellent customer support. Ideal candidates should be fluent in English, empathetic, and capable of maintaining professionalism during night shifts.Key Responsibilities:<ul><li>Handle inbound and outbound customer calls and messages.</li><li>Provide accurate information about products and services.</li><li>Resolve client concerns promptly and efficiently.</li><li>Maintain call logs, reports, and client records.</li><li>Ensure customer satisfaction and contribute to team targets.</li></ul>Requirements:<ul><li>Excellent verbal and written English communication skills.</li><li>Prior experience in a call center or customer service role (preferred).</li><li>Strong problem-solving and listening skills.</li><li>Ability to work under pressure and manage time effectively.</li><li>Must be available for night shifts (6 PM &ndash; 3 AM).</li></ul>Perks &amp; Benefits:<ul><li>Competitive base salary: 30,000 &ndash; 40,000 per month.</li><li>Daily bonuses and incentives for performance.</li><li>Growth and promotion opportunities within the company.</li><li>Comfortable and professional work environment.</li><li>Office location: Gulshan-e-Iqbal, Karachi (Near Disco Bakery).</li></ul>Job Type: Full-timePay: Rs35,000.00 - Rs50,000.00 per monthApplication Question(s):<ul><li>please confirm your avaibility between 6pm to 3am?</li><li>are you commute to Gulshan iqbal karachi ?</li></ul>Work Location: In person

Techsol IT

Job Title: Customer Support Representative (Evening/Night Shift) Location: Shahra - e - Faisal No. of Positions: 20Shift Timings: 12:00 AM Onwards (Night Shift)Salary: Base Pay: 70,000 PKR + Commission on Sales (Average take home is 80K - 100K)Key Responsibilities:<ul><li>Make outbound cold calls to potential international clients.</li><li>Maintain high call volumes and consistently meet daily, weekly, and monthly KPIs.</li><li>Handle objections with professionalism and close deals efficiently.</li><li>Accurately record call details and customer information in the CRM system.</li><li>Collaborate with the team to optimize conversion rates and increase revenue.</li></ul>Requirements:<ul><li>Fluent in English with a neutral or near-native accent.</li><li>Minimum 6 months of experience in cold calling, sales, or lead generation.</li><li>Strong communication, negotiation, and persuasion skills.</li><li>Must be punctual with strict adherence to shift timings (starting at 12:00 AM).</li><li>Strong work ethic, respectful attitude, and a team-player mindset.</li><li>Target-driven with a growth-oriented approach.</li><li>Ability to handle rejection and think quickly on your feet.</li><li>Experience with CRM tools is a plus.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs80,000.00 per monthWork Location: In person

Customer Support Representative

STGlobal

We&rsquo;re Hiring: Business Development Representative (Cold Calling)Company: Connectix ConsultantLocation: Shahra-E-Faisal PECHS Block 6 Office #402, 4th Floor, Progressive Square Building (near Karachi Foods), KarachiIndustry: B2B Lead Generation | USA MarketConnectix Consultant is a fast-growing B2B lead generation company supporting businesses across the United States. We are currently looking for a confident, results-driven Business Development Representative (Cold Caller) to join our night-shift sales team.Shift Timing: 07:30 PM &ndash; 03:30 AMOff Days: Saturday &amp; SundayUSA Holidays OffWhat We OfferCompetitive salary packagePerformance-based weekly &amp; monthly bonusesProfessional and growth-focused work environmentLong-term career development opportunitiesRequirementsProven experience in cold calling / B2B salesExcellent English communication skillsStrong negotiation and persuasion abilitiesQuick learner with a positive, target-oriented mindsetAbility to work consistently in a night shiftIf you are a strong communicator who thrives in a performance-driven environment, we&rsquo;d love to hear from you.Apply Now:WhatsApp: 0300-2488413Email: owais.connectix@gmail.comJob Type: Full-timePay: From Rs60,000.00 per monthApplication Question(s):<ul><li>How many years of experience do you have in a call centre?</li></ul>Experience:<ul><li>B2B Market: 1 year (Preferred)</li></ul>Work Location: In person

Business Development Representative ( BDR )

Explore 672+ Call center representative night shift in Charge Female Jobs In Charge Female Jobs In Karachi this January. Find roles across top companies and apply now to boost your career.

672 call center representative night shift jobs IN Charge Female Jobs In Charge Female Jobs In Karachi

Call Center Representative (Night Shift)

Call Center Representative (Night Shift)

Customer Sales Executive - Cold Calling

Contact Center Representative

customer service representative

Customer Support Representative

Business Development Representative ( BDR )