arabic female receptionist and call center

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accountant & trading dealer Jobs in Dubai

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ai transformation & enablement lead Jobs in Dubai

ai transformation & enablement lead

arabic female receptionist and call center Jobs in Dubai

call center team leader

ALBA CORP

<div>
 We are looking for a
 
 Call Center Team Leader
 
 to oversee the daily operations of our customer service team and ensure service excellence across all touchpoints. Your mission will be to drive team performance, ensure KPIs are met, and maintain a high standard of customer interaction and satisfaction.
 
 
 The ideal candidate is a bilingual (Arabic and English) professional with proven experience in managing contact center teams, resolving escalations, and motivating staff. You should be results-oriented, highly organized, and a natural communicator who thrives in fast-paced, customer-driven environments.
 
 
 If you're ready to lead by example and deliver exceptional customer support outcomes&mdash;read on.
 
 
 
 Key ResponsibilitiesCore Functions
 
 
 
 <ul>
 <li>
 Supervise day-to-day call center operations, ensuring service level agreements (SLAs) and quality standards are consistently met.
 </li>
 <li>
 Monitor call queues, handle escalated issues, and step in to support agents when necessary.
 </li>
 <li>
 Conduct regular performance evaluations and coach team members for continuous improvement.
 </li>
 <li>
 Analyze call center metrics to identify trends and implement process enhancements.
 
 
 </li>
 </ul>
 
 Collaboration &amp; Communication
 
 
 
 <ul>
 <li>
 Serve as the communication bridge between frontline agents and senior management.
 </li>
 <li>
 Coordinate with other departments (e.g., IT, sales, logistics) to resolve customer issues efficiently.
 </li>
 <li>
 Lead daily team briefings and encourage open dialogue for feedback and idea sharing.
 </li>
 <li>
 Foster a positive, team-oriented culture focused on accountability and growth.
 
 
 </li>
 </ul>
 
 Performance &amp; Reporting
 
 
 
 <ul>
 <li>
 Track and report on KPIs including average handling time, customer satisfaction, and first-call resolution.
 </li>
 <li>
 Develop and execute action plans to improve underperforming metrics.
 </li>
 <li>
 Maintain accurate documentation of team activities, call outcomes, and training records.
 </li>
 <li>
 Provide strategic input on improving customer engagement and operational efficiency.
 
 
 </li>
 </ul>
 
 Requirements:
 
 
 
 <ul>
 <li>
 3&ndash;5 years of experience in a call center environment, with at least 1 year in a supervisory role.
 </li>
 <li>
 Fluency in both Arabic and English.
 </li>
 <li>
 Strong leadership and conflict resolution skills.
 </li>
 <li>
 Proficiency in call center software and CRM platforms (e.g., Zendesk, Freshdesk, Genesys).
 </li>
 <li>
 Exceptional communication and coaching abilities.
 </li>
 <li>
 Ability to analyze data and make decisions based on insights.
 </li>
 <li>
 Bachelor&rsquo;s degree preferred; relevant certifications are a plus.
 
 
 </li>
 </ul>
 
 Salary &amp; Benefits:
 
 
 Competitive Salary:
 
 8,000 &ndash; 15,000 AED/month
 
 
 ✅ Work Visa sponsorship
 
 
 ✅ Medical insurance
 
 
 ✅ 30 days of paid annual leave
 
 
 ✅ Ongoing training and professional development
 
 
 ✅ Supportive team culture with performance recognition programs
 
 
 
 Work Arrangement:
 
 
 Type:
 
 Full-time, on-site position
 
 
 
 Note: Remote or hybrid work is not available. Candidates must be based in or willing to relocate to the UAE.
 
 
 
 
 Why Join Us?
 
 ✔ Lead a dynamic and motivated team in a fast-paced environment
 
 
 ✔ Gain exposure to operational strategy and customer experience innovation
 
 
 ✔ Be part of a stable company with growth opportunities
 
 
 ✔ Work in a bilingual, multicultural environment that values excellence
 
 
 
 Organized and efficient? Step into a role where your structure powers our success. Apply now!
 
</div>

Call Center Team Leader

Alba Corporation

<div>We are looking for a Call Center Team Leader to oversee the daily operations of our customer service team and ensure service excellence across all touchpoints. Your mission will be to drive team performance, ensure KPIs are met, and maintain a high standard of customer interaction and satisfaction.
The ideal candidate is a bilingual (Arabic and English) professional with proven experience in managing contact center teams, resolving escalations, and motivating staff. You should be results-oriented, highly organized, and a natural communicator who thrives in fast-paced, customer-driven environments.
If you're ready to lead by example and deliver exceptional customer support outcomes&mdash;read on.<h3 class="jobSectionHeader">
Key Responsibilities</h3>
Core Functions<ul>
<li>
Supervise day-to-day call center operations, ensuring service level agreements (SLAs) and quality standards are consistently met.</li>
<li>
Monitor call queues, handle escalated issues, and step in to support agents when necessary.</li>
<li>
Conduct regular performance evaluations and coach team members for continuous improvement.</li>
<li>
Analyze call center metrics to identify trends and implement process enhancements.</li>
</ul>
Collaboration &amp; Communication<ul>
<li>
Serve as the communication bridge between frontline agents and senior management.</li>
<li>
Coordinate with other departments (e.g., IT, sales, logistics) to resolve customer issues efficiently.</li>
<li>
Lead daily team briefings and encourage open dialogue for feedback and idea sharing.</li>
<li>
Foster a positive, team-oriented culture focused on accountability and growth.</li>
</ul>
Performance &amp; Reporting<ul>
<li>
Track and report on KPIs including average handling time, customer satisfaction, and first-call resolution.</li>
<li>
Develop and execute action plans to improve underperforming metrics.</li>
<li>
Maintain accurate documentation of team activities, call outcomes, and training records.</li>
<li>
Provide strategic input on improving customer engagement and operational efficiency.</li>
</ul><h3 class="jobSectionHeader">
Requirements:</h3><ul>
<li>
3&ndash;5 years of experience in a call center environment, with at least 1 year in a supervisory role.</li>
<li>
Fluency in both Arabic and English.</li>
<li>
Strong leadership and conflict resolution skills.</li>
<li>
Proficiency in call center software and CRM platforms (e.g., Zendesk, Freshdesk, Genesys).</li>
<li>
Exceptional communication and coaching abilities.</li>
<li>
Ability to analyze data and make decisions based on insights.</li>
<li>
Bachelor&rsquo;s degree preferred; relevant certifications are a plus.</li>
</ul><h3 class="jobSectionHeader">
Salary &amp; Benefits:</h3>
Competitive Salary: 8,000 &ndash; 15,000 AED/month 
Work Visa sponsorship 
Medical insurance 
30 days of paid annual leave 
Ongoing training and professional development 
Supportive team culture with performance recognition programs<h3 class="jobSectionHeader">
Work Arrangement:</h3>
Type: Full-time, on-site position
Note: Remote or hybrid work is not available. Candidates must be based in or willing to relocate to the UAE.<h3 class="jobSectionHeader">
Why Join Us?</h3>
Lead a dynamic and motivated team in a fast-paced environment 
Gain exposure to operational strategy and customer experience innovation 
Be part of a stable company with growth opportunities 
Work in a bilingual, multicultural environment that values excellence
Organized and efficient? Step into a role where your structure powers our success. Apply now!</div>

Rapiscan Systems

<div>
 
 Rapiscan Systems is a global leader in detection technology, delivering advanced cargo and vehicle inspection systems for ports, borders, military sites, high-threat facilities, and checkpoints. Our solutions help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We pride ourselves on innovation, uncompromising quality, and best-in-class imaging performance
 
 
 
 Role Overview
 
 
 
 The Service Coordinator will manage the day-to-day operations of the DXB Airport field service team, ensuring all activities align with the Service Level Agreement (SLA). This role involves coordinating engineer assignments, planned maintenance, on-call schedules, administrative tasks, and supporting service management.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Allocate field service jobs and schedule planned maintenance in line with contractual requirements using ERP systems.
 </li>
 <li>
 Coordinate new installation projects at Dubai Airport, including managing pass requirements for the field service team.
 </li>
 <li>
 Facilitate information flow from the out-of-hours call center and ensure smooth handovers from overnight shifts.
 </li>
 <li>
 Maintain regular communication with key stakeholders (field service, account managers, contract managers, supply chain, technical support, and partner managers) to ensure a consistent approach across the MEA team.
 </li>
 <li>
 Ensure timely closure of all field service jobs and accurate completion of paperwork in ERP, including posting service orders to correct cost and inventory locations.
 </li>
 <li>
 Drive all service transactions through ERP for tracking purposes, including raising service orders, inventory management, and RMA processing.
 </li>
 <li>
 Maintain administrative requirements for service contracts, supporting MEA regional and field service management.
 </li>
 <li>
 Provide backup support for the MEA Service team during absences or sickness.
 </li>
 <li>
 Generate time and material quotations, send them to customers, and plan work upon receipt of purchase orders.
 </li>
 <li>
 Oversee general service administration processes, ensuring D365 and all reference documentation (online and offline) remain accurate and up to date.
 </li>
 <li>
 Develop scalable systems and processes to support business growth.
 </li>
 <li>
 Monitor and maintain service KPIs in line with targets set by service management.
 </li>
 <li>
 Prepare and deliver reports to senior management as required.
 </li>
 <li>
 Promote a culture of continuous improvement and support service management initiatives.
 </li>
 <li>
 Uphold the company&rsquo;s core values of Integrity, Innovation, Accountability, and Teamwork
 </li>
 </ul>
 
 
 Candidate Requirements
 
 
 <ul>
 <li>
 3&ndash;5 years of experience in a similar role.
 </li>
 <li>
 Experience with Microsoft D365 (preferred).
 </li>
 <li>
 Previous experience in an airport environment (advantageous).
 </li>
 </ul>
 
 
</div>

Service & Logistics Coordinator

Rentokil Initial

<div>
 Are you ready to take your customer service career to the next level? Join us at Rentokil Boecker a leader in providing innovative pest control solutions and services. We believe that our dedicated team is one of our greatest assets, and we are seeking motivated individuals to help us provide the best service possible.
 
 
 
 Who are we?
 
 
 
 Rentokil Initial Canada is part of a global organization known for excellence and integrity. We have been trusted by businesses and individuals alike to protect homes and buildings from pests, creating safe environments for all. Our goal is to not only meet, but exceed customer expectations, and that starts with you!
 
 
 
 What will you do as a Customer Service Specialist?
 
 
 
 As a Customer Service Specialist, you will be the first point of contact for our customers, providing a friendly and professional service. You will be tasked with handling inquiries, managing schedules, and ensuring that our customers feel valued and heard.
 
 
 <ul>
 <li>
 Handle inbound customer calls and provide support in a timely and professional manner.
 </li>
 <li>
 Assist customers with their concerns and inquiries, ensuring satisfaction.
 </li>
 <li>
 Communicate effectively with field technicians and other departments to ensure seamless service.
 </li>
 <li>
 Maintain records and documentation of customer interactions.
 </li>
 <li>
 Promote our services and educate customers on pest management solutions.
 </li>
 <li>
 Address customer complaints and provide appropriate solutions.
 </li>
 <li>
 Contribute to a positive team environment by supporting colleagues and sharing knowledge.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 What do you need?
 
 
 
 <ul>
 <li>
 Bachelor Degree in Business Administration
 </li>
 <li>
 Previous experience in customer service, preferably in a call center or fast-paced environment.
 </li>
 <li>
 Strong communication skills, both verbal and written.
 </li>
 <li>
 Ability to empathize with customers and understand their needs.
 </li>
 <li>
 Proficient in Microsoft Office Suite and CRM systems.
 </li>
 <li>
 Strong problem-solving skills and ability to think on your feet.
 </li>
 <li>
 Ability to work under pressure with a focus on quality and attention to detail.
 </li>
 <li>
 Team player with a willingness to learn and grow.
 
 
 </li>
 </ul>
 Join us at Rentokil Boecker, where you can make a difference every day!
</div>

Customer Service Specialist

Paramy Aesthetic Clinic

Job Vacancy &ndash; Call Center ExecutiveParamy Poly Clinic &ndash; Dubai (Mirdif)Paramy Poly Clinic is looking for a full-time Call Center Executive to join our team.Main Responsibilities:<ul><li>Answer incoming phone calls from patients</li><li>Respond to WhatsApp and online inquiries</li><li>Contact and follow up with leads from marketing campaigns</li><li>Schedule and confirm patient appointments</li><li>Follow up with patients regarding their visits and treatments</li><li>Maintain professional and friendly communication with clients</li></ul>Requirements:<ul><li>Fluent English is essential</li><li>Clear and professional English accent</li><li>Excellent communication skills</li><li>Ability to handle calls and messages professionally</li><li>Experience in call center or medical clinic is preferred</li></ul>Salary: AED 3,000 / monthJob Type: Full-timeLocation: Mirdif &ndash; DubaiJob Type: Full-timePay: AED3,000.00 per monthWork Location: In person

Job Vacancy – Call Center Executive, Paramy Poly Clinic – Dubai (Mirdif)

AZA VEHİCLES RECOVERY

Job Title: Call Center AgentJob Overview:We are seeking a dynamic and customer-oriented individual to join our call center team as a Call Center Agent. The primary responsibility of this role is to handle inbound and outbound calls from customers, addressing their inquiries, resolving issues, and providing exceptional customer service. The ideal candidate should possess excellent communication skills, patience, and the ability to handle high-stress situations calmly and efficiently.Only those with experience in this field should apply. Other resumes will not be considered.Responsibilities :1. Answer inbound calls in a timely and friendly manner from tenants2. Evaluate problems and complaints of the tenants and enter in the system (CRM)3. Assign complaints/work to the technician via work orders4. Route calls to other team members whenever needed5. Make relevant notes from customer interactions6. Arrange vehicle and materials when needed7. Complete call logs and reports8. Maintain attendance sheets10. Raising martial requisitions12. Manage &amp; update customer databases13. Follow-up on customer calls16. Keeping track of recovery cars.Language :Hindi , EnglishJob Type:Full-timeLocation:Only those with experience in this field should apply. Other resumes will not be considered.Benefits:visa : provided by the companypriority for candidate who has own visasalary : 3000 aed + bonuskindly share your cv to this email :Job Type: Full-timePay: From AED3,000.00 per month

Call Center Representative

Tanmyah

Position: Mandoob Agent/ PRO-CoordinatorExperience: 3 &ndash; 5yrsLocation: Silicon Oasis, DubaiPreferable: Arabic speakerJob Responsibility:<ul><li>Minimum of 3 to 5 years of experience in facilities management or similar role.</li><li>Experience in an outsourcing organization or service administration company at the same level</li><li>Collect and check of receiving documents sent by dib to the call center agents/ supervisor.</li><li>Review the collected documents to ensure match with assigned appointment by the call center agents and supervisor</li><li>Contact the buyer and seller to reaffirm the appointment initiated by the call center agents and proceed for delivery</li><li>Inspect and check the vehicle details/ car before the delivery to ensure all details and condition is as per requirement /invoice</li><li>Check the required documents i.e., original insurance named to dib and its value, selling letter named to dib, customs papers prepared by the showrooms.</li><li>Highlighting any vehicle defects or mismatch in case any to the supervisor/call center agents immediately for further actions and declining the delivery in a well-mannered.</li><li>Ensure also the buyer checks the vehicle before proceeding to sign the contract</li><li>Complete the delivery process once the inspected vehicles and documents are satisfactory then proceed to complete the delivery process.</li><li>Confirm and clarify to the call center agent and supervisor that the delivery process is completed.</li><li>Handover the complete set of documents to al tanmyah services representative (supervisor or call center agents) for further processing</li><li>Ability to timely completion of assigned work</li><li>Ability to carry out work in accordance with sla/agreement with management</li></ul>Job Type: Full-timePay: AED3,000.00 - AED4,500.00 per monthWork Location: In person

PRO Coordinator

Explore 2646+ Call center team leader in Dubai this March. Find roles across top companies and apply now to boost your career.

2646 call center team leader jobs In Dubai

Call Center Team Leader

Call Center Team Leader

Service & Logistics Coordinator

Customer Service Specialist

Job Vacancy – Call Center Executive, Paramy Poly Clinic – Dubai (Mirdif)

Call Center Representative

PRO Coordinator