customer service coordinator Jobs in Cairo

customer service coordinator

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talent acquisition coordinator

administration coordinator, facility & administration Jobs in Cairo

administration coordinator, facility & administration

ap supervisor

capa coordinator

Cilantro

<div>
 Owns the CAPA process and manages documentation and follow-up of quality incidents
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Track and monitor CAPA progress and closure.
 </li>
 <li>
 Perform root cause analysis for identified issues.
 </li>
 <li>
 Support teams in developing and implementing effective action plans.
 </li>
 <li>
 Ensure CAPA documentation is complete and compliant with company standards.
 </li>
 <li>
 Follow up on corrective and preventive actions to verify effectiveness.
 </li>
 <li>
 Prepare CAPA reports and provide regular status updates to management.
 </li>
 <li>
 Identify trends and recurring issues to drive continuous improvement initiatives.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Strong follow-through and accountability
 </li>
 <li>
 Excellent organizational and time management skills
 </li>
 <li>
 Proficient in data analysis using Excel and basic Power BI
 </li>
 <li>
 Attention to detail and accuracy
 </li>
 <li>
 Effective communication and collaboration skills
 </li>
 </ul>
</div>

CAPA Coordinator

Amazon

<div>
 
 Description
 
 
 
 Amazon is looking for a workplace, Health and Safety (WHS) Coordinator to add to the team:
 
 
 Year-on-year, as we continue to grow, we need to work as smart as we can, to keep all our team members safe, fulfilled, motivated and empowered. To help us achieve this, we&rsquo;re seeking a driven EHS Officer. With your Bias for Action, we&rsquo;ll need you to step in and help drive health and safety across our fulfillment center in East Cairo
 
 
 In this crucial WHS position, you&rsquo;ll report to the WHS Manager.
 
 
 Key job responsibilities
 
 
 <ul>
 <li>
 Lead site risk assessment for current and new activities.
 </li>
 <li>
 Lead implementation of site specific WHS standards and guidelines.
 </li>
 <li>
 Lead implementation of site WHS objective and programs.
 </li>
 <li>
 Promote safe culture among employees by providing daily WHS content to shift briefing.
 </li>
 <li>
 Perform frequent site safety audits to identify all non-compliance equipment and/or processes at the site. Work with Operations team to implement solutions to eliminate exposure to these risks and prevent injury.
 </li>
 <li>
 Attending to incidents and occupational injuries cases on site.
 </li>
 <li>
 Guide and assist area managers on incident investigations, Austin write up and communication of lesson learned.
 </li>
 <li>
 Assisting Ops team in Austin follow up sheet and CAPA creation. Audit record-keeping practices and ensure Austin entries to be aligned with global WHS standards and local regulations.
 </li>
 <li>
 Ensure the PPE inventory at site and coordinate with procurement for order placement.
 </li>
 <li>
 Area Organisation (AO) weekly assignment, monitoring and support.
 </li>
 <li>
 Daily Powered Industrial Tool and Trailer Dock Release inspection and communications.
 </li>
 <li>
 Daily Action Tracking System monitoring and support.
 </li>
 <li>
 Participate in site management safety walk, provide insight into unsafe acts and conditions to management.
 </li>
 <li>
 Provide daily update to WHS Manager on objectives progress, incidents, AO ATS, network actions, etc).
 </li>
 <li>
 Preparation of WHS committee meeting agenda, MOM write up, ATS creation.
 </li>
 <li>
 Daily Permit to Work review and sign off.
 </li>
 <li>
 Lead on WHS related procurement and follow up.
 </li>
 <li>
 Preparing emergency response plans.
 </li>
 <li>
 Managing and conducting emergency drills.
 </li>
 <li>
 Managing preparation and training of emergency drills, prepare records.
 </li>
 <li>
 Heat Index establishment, monitoring and support.
 </li>
 <li>
 Provide support to site specific requests, unplanned events and activities.
 </li>
 <li>
 Conduct daily and weekly WHS audits, such as hazard waste room inspection, spill kit inspection, first aid room, etc.
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Education:
 </li>
 <li>
 A bachelor's degree in Occupational Health and Safety or Engineering is a standard educational requirement. These programs provide the technical knowledge and training needed to identify, evaluate, and control workplace hazards.
 </li>
 <li>
 Occupational Health and Safety programs focus specifically on understanding OSHA regulations, implementing safety management systems, and promoting a safety culture within an organization.
 </li>
 <li>
 Engineering degrees, such as industrial, mechanical, or environmental engineering, also provide a strong foundation for safety roles as they teach principles of design, systems analysis, and risk mitigation.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 </li>
 <li>
 Strong communication, teamwork, analysis, judgment and customer focus skills
 </li>
 <li>
 Ability to adapt well to fast-paced environments with changing circumstances, direction, and strategy.
 </li>
 <li>
 Experience leading and managing a team
 </li>
 <li>
 Ability to analyze accident data, new processes, and machinery for potential safety concerns and conduct job hazard and job safety analyses
 </li>
 <li>
 Experienced in emergency response and currently holds First aid and CPR certificates
 </li>
 <li>
 Experience in Worker&rsquo;s Compensation case management
 </li>
 <li>
 Analyzing and manipulating data
 </li>
 <li>
 Passion for safety Our inclusive culture empowers Amazonians to deliver the best results for our customers.
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A3104860
</div>

WHS Officer, WHS

Ishraaq Foundation for Community Development

<div>
 Role Summary
 <ul>
 <li>
 Supervise day-to-day electronics production for EEUN products (e.g., chargers, cables, accessories, light electronics). Ensure
 
 output, quality, ESD compliance, process discipline, and documentation
 
 . Lead operators/technicians, enforce SOPs, and drive continuous improvement.
 </li>
 </ul>
 
 
 
 Key Responsibilities1) Production Execution
 <ul>
 <li>
 Run daily production plan: manpower allocation, line balancing, takt time, shift targets.
 </li>
 <li>
 Ensure timely completion of work orders with minimal defects and rework.
 </li>
 <li>
 Coordinate material availability with warehouse/supply chain (kitting, shortages, FIFO).
 </li>
 </ul>
 2) People Supervision
 <ul>
 <li>
 Supervise operators, technicians, and line leaders: attendance, training, productivity, discipline.
 </li>
 <li>
 Conduct on-job training and enforce standard work instructions.
 </li>
 </ul>
 3) Quality &amp; Process Control
 <ul>
 <li>
 Enforce QC gates: incoming, in-process, final inspection.
 </li>
 <li>
 Control defects via root cause analysis (5-Why, basic CAPA), reduce rework/scrap.
 </li>
 <li>
 Maintain production records, traceability, and QC checklists.
 </li>
 </ul>
 4) ESD &amp; Safety Compliance
 <ul>
 <li>
 Implement and audit ESD controls: wrist straps, mats, grounding, ionizers (if used), storage.
 </li>
 <li>
 Ensure PPE and basic safety compliance; maintain clean and organized work areas (5S).
 </li>
 </ul>
 5) Equipment &amp; Tooling Oversight
 <ul>
 <li>
 Ensure proper use/calibration of tools (torque drivers, testers, microscopes, power supplies).
 </li>
 <li>
 Coordinate maintenance and report abnormalities early.
 </li>
 </ul>
 6) Continuous Improvement
 <ul>
 <li>
 Improve throughput and quality using small Kaizen changes: fixture improvements, better work sequence, visual management, mistake-proofing (poka-yoke).
 </li>
 <li>
 Support NPI (new product introduction) trials and stabilize processes.
 </li>
 </ul>
 Requirements
 <ul>
 <li>
 Diploma/BSc in Electronics, Electrical, Mechatronics, Industrial Engineering, or similar.
 </li>
 <li>
 
 3&ndash;7 years
 
 in electronics manufacturing/assembly, with
 
 1&ndash;3 years
 
 as supervisor/line leader.
 </li>
 <li>
 Strong understanding of:
 </li>
 <li>
 Assembly processes, soldering basics (if applicable), inspection standards
 </li>
 <li>
 Basic QC tools, defect tracking, rework control
 </li>
 <li>
 ESD discipline and factory documentation
 </li>
 <li>
 Comfortable with KPIs, shift reporting, and hands-on floor management.
 </li>
 </ul>
 KPIs
 <ul>
 <li>
 Output vs plan (daily/weekly)
 </li>
 <li>
 First Pass Yield (FPY) / defects per unit
 </li>
 <li>
 Rework and scrap rate
 </li>
 <li>
 Line downtime
 </li>
 <li>
 Attendance and productivity per operator
 </li>
 <li>
 On-time delivery (OTD)
 </li>
 <li>
 ESD audit compliance
 </li>
 </ul>
 
 
 
</div>

Electronics Production Supervisor

Jamjoom Pharma

<div>
 
 Join Jamjoom Pharma as a Quality Control Manager &ndash; Quality Department
 
 
 
 <ul>
 <li>
 Are you a detail-oriented professional with a passion for quality control in the pharmaceutical industry? Jamjoom Pharma is looking for a Quality Control Manager to join our Quality team.
 </li>
 <li>
 As Quality Control Manager, you will oversee the QC Department, managing resources effectively to achieve organizational objectives and aligning strategic plans.
 
 
 </li>
 </ul>
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Approve QC department&rsquo;s SOPs, protocols, specifications, test methods, and worksheets for starting (raw and packaging) materials, products, stability and microbiology.
 </li>
 <li>
 Review and approve analytical methods validation, verification, and method transfer reports
 </li>
 <li>
 Review raw data of raw materials, packaging materials, stability and products testing
 </li>
 <li>
 Assure data integrity and review audit trail of instruments within the QC
 </li>
 <li>
 Approve analytical test reports for raw materials, packaging, finished products and microbiology
 </li>
 <li>
 Review and approve materials specifications for starting (raw and packaging) materials, finished products, stability and microbiology
 </li>
 <li>
 Prepare and review technical analysis (CADC) files submitted to EDA for registration purposes
 </li>
 <li>
 Review process validation and cleaning validation protocols, reports, and approve biowaiver study reports
 </li>
 <li>
 Authorize purchase requests and oversee procurement of QC instruments and chemicals to meet growing demands
 </li>
 <li>
 Deploy organizational policies and develop QC plans aligned with company objectives
 </li>
 <li>
 Lead recruitment and training of QC staff to build a high-performing team
 </li>
 <li>
 Attend audits, ensure compliance, and implement corrective and preventive actions (CAPA)
 </li>
 <li>
 Review maintenance contracts with external partners
 </li>
 <li>
 Prepare the required yearly needs of the instruments (CAPEX), operational expenses (OPEX) and headcounts.
 </li>
 <li>
 Design and implement training programs to enhance staff capabilities
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in pharmacy
 </li>
 <li>
 Minimum of 10+ years of professional experience in Quality Control within the pharmaceutical industry as quality control professional
 </li>
 <li>
 Strong command of the English language
 </li>
 <li>
 Proficiency in Microsoft Office and Minitab Statistical Software
 </li>
 <li>
 In-depth knowledge of test method validation, GLP and GMP standards
 
 
 </li>
 </ul>
 
 Why Join Us?
 
 
 
 
 At Jamjoom Pharma, you&rsquo;ll be part of a dynamic team committed to innovation, compliance, and excellence. This is your opportunity to make a lasting impact on product quality and contribute to the growth of one of the region&rsquo;s leading pharmaceutical companies
 
</div>

Quality Control Manager

Ariat International

<div>
 
 
 Summary:
 
 
 
 Ariat International is seeking a Supplier Quality Engineer to support apparel quality manufacturing. This role will be based in Egypt (Cairo) and will play a crucial role in ensuring that the apparel products produced by our suppliers meet the highest quality standards. This role will work closely with garment suppliers at various stages of the product lifecycle to ensure robust quality management systems are in place, assist with challenges during product development, confirm successful product qualifications, conduct product inspections, lead root cause analysis and CAPA.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Collaborate with Supplier Quality Team to execute Supplier Quality Strategy with a goal of onboarding strong suppliers, driving process improvement, managing risks, and ensuring quality production
 
 (Factory Audits, Supplier Pre-Production Meetings, Sample Evaluations, Inspections, etc.).
 
 </li>
 <li>
 Review supplier performance and scorecards with suppliers to drive improvements.
 </li>
 <li>
 Lead supplier qualification plans/activities, issue resolution, supplier corrective actions.
 </li>
 <li>
 Advise on supplier selection through qualification and audit process.
 </li>
 <li>
 Develop positive relationships and work closely with HQ teams - Sourcing, Production, Tech Design and Quality.
 </li>
 <li>
 Provide quality engineering expertise.
 </li>
 <li>
 Execute supplier quality and performance strategy and system.
 </li>
 <li>
 Identify product quality risk and develop solution plans.
 </li>
 <li>
 Arrange and conduct in-line and final product inspections and provide advice and solutions on technical issues.
 </li>
 <li>
 Conduct supplier Quality Management System audits at new and current suppliers.
 </li>
 <li>
 Participate in and advise during supplier pre-production meetings to ensure Ariat Quality standards are understood and appropriate control plans are developed to meet standards.
 </li>
 <li>
 Provide QA advice on complex product items to factories before and during the manufacturing process.
 </li>
 <li>
 Check development and pre-production samples against specifications to ensure they meet standards.
 </li>
 <li>
 Provide technical advice and solutions on various product quality issues.
 </li>
 </ul>
 
 
 
 
 
 Requirements/Experience:
 
 
 <ul>
 <li>
 At least 10 years of quality operations experience in the apparel industry
 </li>
 <li>
 Degree in Engineering, Apparel, Textiles, or other relevant discipline
 </li>
 <li>
 Quality Certifications are a plus (ex. six sigma, ASQ, etc.)
 </li>
 <li>
 Familiar with US product safety standards and regulations
 </li>
 <li>
 Strong written and verbal communication (English)
 </li>
 <li>
 Use computers and computer systems (hardware and software) in English to manage quality control information, including compiling, categorizing, calculating, auditing and verifying detailed information or data.
 </li>
 <li>
 Develop schedules and work plans to prioritize, organize, and accomplish inspection/audit/production meeting goals.
 </li>
 <li>
 Maintain professional work standards when representing Ariat to outside resources.
 </li>
 <li>
 Ability to collaborate with suppliers to remediate quality problems and settle disputes and conflicts in a positive way.
 </li>
 <li>
 Able to travel frequently, with about 70% of the time on business travel.
 </li>
 </ul>
 
 
</div>

Supplier Quality Engineer

naqla

<div>
 <ul>
 <li>
 
 Receive truck and driver data from the Fleet Coordinator and schedule daily trips according to operational plans.
 
 
 </li>
 <li>
 
 Coordinate with drivers and monitor truck movements to ensure adherence to schedules and on-time delivery.
 
 
 </li>
 <li>
 
 Communicate with customers to confirm pickup and delivery times, resolving any delays or issues promptly.
 
 
 </li>
 <li>
 
 Track trips using monitoring systems or daily reports and prepare operational performance reports for management.
 
 
 </li>
 <li>
 
 Troubleshoot and resolve operational challenges (delays, breakdowns, or road disruptions) in coordination with drivers and the Fleet Coordinator to maintain service levels.
 
 
 </li>
 <li>
 
 Provide regular updates to management and customers regarding trip status and key operational insights.
 
 
 </li>
 <li>
 
 Act as a key liaison between customers, drivers, and internal teams to ensure smooth operations and high customer satisfaction.
 
 
 </li>
 <li>
 
 Contribute to improving daily operational procedures to enhance efficiency and reduce costs.
 
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 
 
 
 
 
 Qualifications and Experience
 
 
 
 &bull; Bachelor&rsquo;s degree in Logistics, Supply Chain Management, or a related field (preferred).
 
 &bull; 1-3 years of experience in logistics, transportation, or a similar role, ideally within a trucking/transportation environment.
 
 &bull; Strong proficiency in Microsoft Office applications (Excel, Word, PowerPoint, etc.).
 
 &bull; Familiarity with logistics management systems or transportation software is an advantage.
 
 
 
 Key Skills
 
 
 
 &bull; Strong organizational and multitasking abilities.
 
 &bull; Excellent problem-solving and communication skills.
 
 &bull; Ability to work effectively under pressure and meet deadlines.
 
 &bull; Detail-oriented mindset with a focus on delivering exceptional service.
 
 
 
 
 
 
 
 Benefits
 
 
 <ul>
 <li>
 Social Insurance
 
 </li>
 <li>
 Medical Insurance
 
 </li>
 <li>
 Life Insurance
 
 </li>
 <li>
 Quarterly Bonus
 
 </li>
 </ul>
</div>

Logistics Coordinator - Operations

Hilton

<div>
 A Human Resources Coordinator coordinates and implements department activities and projects, as assigned. Provides clerical and office support and assistance to department management.
 
 
 
 What will I be doing?
 
 
 
 The Human Resources Coordinator coordinates and implements department activities and projects, as assigned. Provides clerical and office support and assistance to department management. Specifically, you will be responsible for performing the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Coordinates projects and activities and projects, as assigned. Provides clerical and office support and assistance to department management
 </li>
 <li>
 Maintain communication with departments involved in the assigned project/activity
 </li>
 <li>
 Route incoming mail, faxes, and packages
 </li>
 <li>
 Answer telephone and assist internal and external guests with requests
 </li>
 <li>
 Writes correspondence on behalf of the department
 </li>
 <li>
 Makes copies, send/distributes outgoing mail
 </li>
 <li>
 Uses email system to deliver and accept emails
 </li>
 <li>
 Greet internal and external customers when entering the department
 </li>
 <li>
 Assist with a variety of requests
 </li>
 <li>
 Maintains detailed filing system for department
 </li>
 <li>
 Maintain office supplies for department
 </li>
 <li>
 Report all unsafe conditions immediately
 </li>
 <li>
 Attend all mandatory meetings
 </li>
 <li>
 Follow and know emergency procedures as needed
 </li>
 <li>
 Keep work area clean and organized
 </li>
 <li>
 Maintain a good working relationship with other department, employees, and guess
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 A Human Resources Coordinator serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Previous experience in or equivalent role
 </li>
 <li>
 Positive attitude
 </li>
 <li>
 Excellent communication and people skills
 </li>
 <li>
 Committed to delivering a high level of customer service, both internally and externally
 </li>
 <li>
 Excellent grooming standards
 </li>
 <li>
 Flexibility to respond to a range of different work situations
 </li>
 <li>
 Ability to work under pressure
 </li>
 <li>
 Ability to work on their own or in teams
 </li>
 <li>
 Experience with MS Office applications and Outlook
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Knowledge of hospitality
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Ramses
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Human Resources
</div>

Human Resources Coordinator

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