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cargo handling services and performance manager

Emirates

<div>
 
 Job Purpose
 
 
 
 A World leader in air cargo. We possess a geographical advantage that enables us to reach over 140 destinations across 6 continents. We are able to cater to two-thirds of the world&rsquo;s population in just 8 hours and serve major international trade regions quickly and efficiently. Our SkyCargo group works in partnership to facilitate global trade and connect customers with their destinations. We have a young, efficient, wide-bodied fleet, with ample capacity to transport cargo through our state-of-the-art, multi-airport hub in Dubai and adapt to our customers ever-changing needs.
 
 
 The
 
 Cargo Handling Services and Performance Manager
 
 will ensure safe, efficient, and high-quality cargo handling, as well as on-time aircraft performance, by setting service standards, optimising processes, and enhancing operational structures. Use customer needs, product design, and benchmarking to set and review SLAs and KPIs. Drive continuous improvement and keep leadership informed of training needs across the network. Oversee the cargo supplier contracting process in collaboration with relevant internal departments by defining technical output requirements based on assessments of infrastructure, processes, and documentation, ensuring optimal cost and value. Additionally, support the global Cargo Operations strategy by contributing to the design and execution of key projects.
 
 
 
 In This Role, You Will
 
 
 
 <ul>
 <li>
 Ensure Regulatory Compliance and Risk Mitigation by engaging with different stakeholders and leading operational support activities that maintain SkyCargo's industry leadership, by ensuring their compliance with regulations while mitigating operational and legal risks.
 </li>
 <li>
 Manage outsourcing and vendor partnerships by leading the identification, evaluation, and negotiation of handling agents for cargo operations, ensuring alignment with global operations, commercial, and procurement strategies, in collaboration with the Procurement and Logistics department (P&amp;L).
 </li>
 <li>
 Drive project and process optimization by leading Operational Readiness, Activation, and Transition vendor management, technology implementations, process improvements, and digitalisation initiatives, working closely with P&amp;L, to enhance operational efficiency and service delivery.
 </li>
 <li>
 Strengthen performance monitoring and strategic action by utilising benchmarking, customer feedback, and stakeholder insights to drive continuous improvement while addressing supplier performance issues and enforcing corrective solutions.
 </li>
 <li>
 Enhance stakeholder collaboration and cost control by acting as the key link between internal and external stakeholders, optimizing GHA (Ground Handling Agent) partnerships, refining cost strategies, and implementing best practices for operational excellence.
 </li>
 <li>
 Establish quality standards and performance recognition by defining evaluation parameters, implementing industry benchmarking, and developing recognition mechanisms to ensure GHAs consistently meet and exceed service expectations.
 
 
 </li>
 </ul>
 Qualification
 
 
 
 To be considered for the role, you must meet the below requirements:
 
 
 
 <ul>
 <li>
 Bachelor's Degree or Honours with 8+ years of experience in Logistics/ Cargo. Air Cargo
 </li>
 <li>
 Experience in logistics, cargo/air cargo field, of which 3-4 years experience is required in implementing procedures and preparing manuals/guides to support operational activities.
 </li>
 <li>
 A sound knowledge and appreciation of air cargo operational procedures
 </li>
 <li>
 Practical ability to interpret standards and apply the knowledge to suit the specific business processes globally
 </li>
 <li>
 Completion of cargo operational and DGR (Dangerous Goods Regulations) courses at an advanced level
 </li>
 <li>
 Knowledge of managing and contracting ground handling agents or working with ground handling agents is desirable
 
 
 </li>
 </ul>
 At Emirates, we're committed to providing our employees with opportunities to grow and develop in their careers. So, if you're looking for a challenging and rewarding opportunity, apply today and join our team.
 
 
 Salary &amp; benefits
 
 
 Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That&rsquo;s on top of transport benefits, life insurance and more. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers
</div>

Cargo Handling Services and Performance Manager

The Emirates Group

<div><h5 class="jobSectionHeader">Job Purpose
</h5>A World leader in air cargo. We possess a geographical advantage that enables us to reach over 140 destinations across 6 continents. We are able to cater to two-thirds of the world&rsquo;s population in just 8 hours and serve major international trade regions quickly and efficiently. Our SkyCargo group works in partnership to facilitate global trade and connect customers with their destinations. We have a young, efficient, wide-bodied fleet, with ample capacity to transport cargo through our state-of-the-art, multi-airport hub in Dubai and adapt to our customers ever-changing needs.
The Cargo Handling Services and Performance Manager will ensure safe, efficient, and high-quality cargo handling, as well as on-time aircraft performance, by setting service standards, optimising processes, and enhancing operational structures. Use customer needs, product design, and benchmarking to set and review SLAs and KPIs. Drive continuous improvement and keep leadership informed of training needs across the network. Oversee the cargo supplier contracting process in collaboration with relevant internal departments by defining technical output requirements based on assessments of infrastructure, processes, and documentation, ensuring optimal cost and value. Additionally, support the global Cargo Operations strategy by contributing to the design and execution of key projects.
In this role, you will:
<ul><li>Ensure Regulatory Compliance and Risk Mitigation by engaging with different stakeholders and leading operational support activities that maintain SkyCargo's industry leadership, by ensuring their compliance with regulations while mitigating operational and legal risks.
</li><li>Manage outsourcing and vendor partnerships by leading the identification, evaluation, and negotiation of handling agents for cargo operations, ensuring alignment with global operations, commercial, and procurement strategies, in collaboration with the Procurement and Logistics department (P&amp;L).
</li><li>Drive project and process optimization by leading Operational Readiness, Activation, and Transition vendor management, technology implementations, process improvements, and digitalisation initiatives, working closely with P&amp;L, to enhance operational efficiency and service delivery.
</li><li>Strengthen performance monitoring and strategic action by utilising benchmarking, customer feedback, and stakeholder insights to drive continuous improvement while addressing supplier performance issues and enforcing corrective solutions.
</li><li>Enhance stakeholder collaboration and cost control by acting as the key link between internal and external stakeholders, optimizing GHA (Ground Handling Agent) partnerships, refining cost strategies, and implementing best practices for operational excellence.
</li>Establish quality standards and performance recognition by defining evaluation parameters, implementing industry benchmarking, and developing recognition mechanisms to ensure GHAs consistently meet and exceed service expectations. 
<li>
</li></ul> 
<h5 class="jobSectionHeader">Qualification
</h5>To be considered for the role, you must meet the below requirements:
<ul><li>Bachelor's Degree or Honours with 8+ years of experience in Logistics/ Cargo. Air Cargo
</li><li>Experience in logistics, cargo/air cargo field, of which 3-4 years experience is required in implementing procedures and preparing manuals/guides to support operational activities.
</li><li>A sound knowledge and appreciation of air cargo operational procedures
</li><li>Practical ability to interpret standards and apply the knowledge to suit the specific business processes globally
</li><li>Completion of cargo operational and DGR (Dangerous Goods Regulations) courses at an advanced level
</li>Knowledge of managing and contracting ground handling agents or working with ground handling agents is desirable 
<li>
</li></ul> 
At Emirates, we're committed to providing our employees with opportunities to grow and develop in their careers. So, if you're looking for a challenging and rewarding opportunity, apply today and join our team .
<h5 class="jobSectionHeader">Salary &amp; benefits
</h5><div>Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That&rsquo;s on top of transport benefits, life insurance and more. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers</div></div>

Mindbridge

Our client is seeking an experienced Business Development Manager to support the growth of his company.Job SummaryThe Business Development Manager will be responsible for developing new business opportunities across logistics and trading verticals, building strong client relationships, and increasing market share. The ideal candidate will have hands-on experience in cargo handling, delivery services, and international freight, along with exposure to auto parts, cosmetics, and perfumes markets.Key Responsibilities<ul><li>Identify and develop new business opportunities in logistics, cargo handling, and delivery services.</li><li>Drive sales across sea freight, air freight, and road transportation solutions.</li><li>Develop partnerships with suppliers, distributors, and key clients.</li><li>Expand business in auto parts, cosmetics, and perfumes sectors.</li><li>Conduct market research to identify trends, competitors, and growth opportunities.</li><li>Prepare proposals, pricing, and contracts for potential clients.</li><li>Negotiate commercial terms and close deals to meet revenue targets.</li><li>Maintain accurate sales pipeline and reporting using CRM tools</li><li>Collaborate with operations and logistics teams to ensure smooth service delivery</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Finance or a related field</li><li>Proven experience in business development or sales</li><li>Experience in B2B and B2C environments</li><li>Strong skills in partner relationship management</li><li>Excellent communication and negotiation abilities</li><li>Arabic &amp; Tanzanian languages preferred</li><li>Male candidates preferred</li><li>Ability to work independently</li></ul>Please note that we are not a recruitment agency. No fees or charges are required from candidates at any stage of the recruitment or hiring process.Job Types: Full-time, PermanentPay: AED4,000.00 - AED5,000.00 per month

Business Development Manager

Basharsoft

<div><h3 class="jobSectionHeader">Role Overview</h3>
We are seeking a highly organized and experienced International Shipping Operations Lead to oversee and optimize multi-country operational activities. The successful candidate will be responsible for leading a geographically distributed team, ensuring operational excellence, financial control, and seamless client coordination&mdash;particularly across the Dubai/UAE market.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul><li>
Provide direct leadership and operational oversight to a team of approximately 5 international operators across multiple locations.</li><li>
Manage and control end-to-end operational workflows, ensuring adherence to company standards, timelines, and compliance requirements.</li><li>
Oversee PDA handling, funds management, and financial reconciliation, ensuring accuracy and accountability.</li><li>
Supervise all aspects of cargo operations, including coordination, handling, tracking, escalation, and resolution of operational issues.</li><li>
Ensure timely and accurate issuance and management of cargo documentation in line with regulatory and internal requirements.</li><li>
Serve as a primary point of contact for key clients and stakeholders, including in-person meetings when required, particularly in Dubai/UAE.</li><li>
Monitor team performance, define KPIs, conduct regular follow-ups, and drive continuous improvement initiatives.</li><li>
Collaborate cross-functionally with internal departments to enhance service quality and operational efficiency.</li><li>
Identify operational risks and implement corrective and preventive actions.</li></ul><h3 class="jobSectionHeader">
Qualifications &amp; Experience</h3><ul><li>
Minimum of 3 years of relevant experience as a Local Agent or HUB Agent in an operational or logistics environment.</li><li>
Proven experience in team leadership, preferably managing remote or multi-country teams.</li><li>
Strong operational expertise in PDA handling, funds management, cargo operations, and cargo documentation issuance.</li><li>
Fluent English is required (spoken and written); additional languages are considered an asset.</li><li>
Willingness and availability to travel and meet clients when required, particularly in Dubai/UAE.</li><li>
Strong analytical, organizational, and decision-making skills.</li><li>
Ability to perform effectively in a fast-paced, international, and deadline-driven environment.</li></ul><h3 class="jobSectionHeader">
Preferred Qualifications</h3><ul><li>
Experience in regional or international operations management.</li><li>
Background in cargo, aviation, logistics, or express services.</li><li>
Experience working with multicultural and cross-border teams.</li></ul><h3 class="jobSectionHeader">
What We Offer</h3><ul><li>
A leadership role within a growing international operation.</li><li>
Exposure to regional and global markets.</li><li>
Competitive compensation and benefits.</li><li>
Opportunities for career advancement and professional development.</li></ul></div>

International Shipping Operations Lead | UAE

<div><h5 class="jobSectionHeader">Job Purpose
</h5><div>dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering &amp; retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world&rsquo;s most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata, we foster diversity, nurture ambition, and celebrate achievement. If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we&rsquo;d love to have you onboard.
</div><div>As Data Analytics Manager, you will establish the framework for the quantitative and qualitative drivers impacting the performance of the dnata Cargo. You will provide recommendations to optimize operational efficiency and improve performance measures to achieve defined strategic objectives as well as develop specific metrics to guide stakeholders on trends / targets and deviations alongwith a framework of systems to provide governance. The role is based full-time in our Dubai office.
</div>In this role, you will:
<ul><li>Oversee the review, analysis, and reconciliation of data generated reports and ensure published reports remain relevant and support the business to improve Operations.
</li><li>Works with key stakeholders as the business support representative with IT - to develop requirements, business processes, and Statements of Work for new systems and upgrades or additional features of existing systems.
</li><li>Manage the daily operations, workflow, and supervise data management of staff to ensure provision of technical support to the Business Intelligence platform adopted for dnata Cargo including data integration and implementation.
</li><li>Collect and analyse stored data in order to develop business requirements, identify possible conflicts with the strategy and make recommendations for improvement.
</li><li>Assess and analyse all processes on an ongoing basis to determine their effectiveness, eliminate inefficiencies, and recommend innovative solutions to improve workflow, operations and staff performance.
</li><li>Develop data management capability and the use of analytics for predictive/forecast ability to support decision made.
</li><li>Work with Functional Heads to develop, refine and validate resource algorithms with respect to resource planning and allocation. Review the results of the operational analysis with the Resource Planning team to evaluate defined engagement standards.
</li></ul><h5 class="jobSectionHeader">Qualification
</h5>To be considered for the role, you must meet the below requirements:
<ul><li>Bachelor's degree or Honours in Operational Research, Industrial or other Engineering.
</li><li>Minimum 10-12 years of experience within Airline/Handling environment or similar.
</li>At least 5 years in positions of progressively increasing managerial responsibilities. 
<li>
</li></ul> 
You will have an edge, if you have:
<ul><li>Post-graduate qualification in Business Management.
</li><li>Knowledge &amp; experience of Cargo operations, Logistics or Supply Chain industry.
</li></ul>At Emirates Group, we&rsquo;re committed to providing our employees with opportunities to grow and develop in their careers. So if you&rsquo;re looking for a challenging and rewarding opportunity, apply today and join our team! 
 
Recruitment Process and Timeline
Emirates Group, is an international organisation with employees from over 170 nationalities, we encourage applications from across the globe. Your application journey begins by applying via the Emirates Group Careers website. Please ensure your CV is up to date for our talent acquisition team to review your profile. If you meet the criteria of the role, you will then be invited to complete a HireVue video interview, to share more about your experience and your career aspirations. If you are shortlisted, you will then be invited to interview with our hiring managers. If you are successful, your recruiter will reach out to you with an offer and then our Onboarding team will ensure a smooth transition to your new role at Emirates Group.
<h5 class="jobSectionHeader">Salary &amp; benefits
</h5>Join us in a management role and enjoy an attractive tax-free salary.
On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That&rsquo;s on top of transport benefits, life insurance and more. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers</div>

Data Analytics Manager, dnata Cargo

Atlantis Holiday LLC

We are looking for a Cargo Sales Executive to drives revenue by finding new clients (forwarders, logistics companies, shippers), building relationships, negotiating rates, and promoting logistics/freight services, acting as a link between clients and operations to ensure smooth, profitable cargo movement while meeting targets, requiring strong negotiation, market knowledge, and coordination skills. Key tasks include market analysis, strategy development, sales reporting, handling client queries, and coordinating with internal teams for efficient service delivery.Key Responsibilities:<ul><li>Identify and secure new clients, expanding market presence in air/sea freight.</li><li>Maintain strong ties with existing customers and partners (airlines, forwarders).</li><li>Present services, prepare quotes, negotiate rates (freight/trucking), and close deals.</li><li>Develop sales plans, analyse market trends, and provide regular sales reports to management.</li><li>Work with operations, customer service, and other teams to ensure timely delivery and issue resolution.</li><li>Stay updated on industry developments, regulations, and competitor activities.</li></ul>Essential Skills &amp; Qualifications:<ul><li>Bachelor&rsquo;s Degree in the same field with 3-5 years&rsquo; experience.</li><li>Proven sales background, preferably in air cargo, logistics, or freight forwarding.</li><li>Excellent negotiation, presentation, and interpersonal skills.</li><li>Proficiency in cargo booking systems, MS Office, and strong English communication.</li><li>Proactive, results-driven, organized, able to work under pressure, and a strong team player.</li><li>A degree in Business, Logistics, or a related field is often preferred.</li></ul>Job Type: Full-time

Cargo Sales Executive

<div><h5 class="jobSectionHeader">Job Purpose
</h5>dnata is one of the world&rsquo;s largest air and travel services providers; offering ground handling, cargo, travel and catering &amp; retail services at over 130 airports in more than 34 countries across six continents. At dnata, we are by your side for the entire travel experience.
As Department Officer (Marhaba) - DWC, you will have to direct and control all departmental activities on shift, act as point of contact and plan the availability of resources/equipment ensuring consistency, safe on-time performance and alignment with SLAs, standard operating procedures, shift demand and regulatory, legal and safety requirements. Plan and control all marhaba and check-in anywhere &amp; Other products activities at designated areas to ensure exceptional customer service by efficiently handling customer inquiries, resolving issues, and providing support across various communication channels.
In this role, you will
<ul><li>Work with Resource Allocators to plan and control manpower resources on shift to optimise utilisation and save costs in line with the standard operating procedures ensuring compliance with safety and service standards.
</li><li>Review the flight schedule and ensures that the resource plan is aligned to the work demand.
</li><li>Forecast any operational issues and ensures the availability of resources in the case of manpower shortages or equipment breakdown / maintenance.
</li><li>Ensure sufficient staff, and equipment for operations &amp; lounge are available for shift in cooperation with DXB allocators /shift controller as per agreed service standards. This includes planning for off airport locations.
</li><li>Deploy resources based on the information provided from resource planning to ensure availability of resources for all flights/activities.
</li><li>Ensure that safety briefings are conducted regularly while intervening when there is risk exposure, role model safe behaviours and follows up on corrective actions.
</li><li>Guide and leads Department Team Leaders to deliver the required services as per the shift requirements.
</li><li>Discuss the shift challenges with the team and briefs on expectations and plan of action.- Lead the team to accommodate LMR and increase revenue. Investigate SF, evaluate trends, and share a case study to improve operational efficiency.
</li><li>Coach, motivate and develop the marhaba check-in Anywhere and DWC team to achieve high morale, discipline, and grooming standards.
</li><li>Update and maintains the AHM data within the Weight and Balance Systems for both EK, FZ and selected OAL on a shift basis. (Load Control Specific).
</li><li>Provide on-job training to the Load Control Department on the Weight and Balance Systems. (Load Control Specific).
</li><li>Initiate any Incident reports that are related to Load Control software to be presented to the vendor for investigation. (Load Control Specific).
</li><li>Comply with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment.
</li><li>Act as a role model for the desired safety behaviours and wears the appropriate PPE and ensures that work is conducted in a safe manner.
</li><li>Ensure safety of staff and that they have the skills, knowledge, and confidence to work safely by providing support, direction for the desired safety behaviours and leading with safety.
</li><li>Follow all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
</li><li>Communicate regularly with key stakeholders to provide them updates on department activities on shift.
</li><li>Coordinate regularly with other officers on shift to ensure that quality services, resources and safe on-time performance are Provided.
</li><li>Contribute to the identification of opportunities for continuous improvement of systems, processes and practices, cost.
</li><li>Develop the shift report summarizing shift performance and highlighting any service shortfalls and recommends solutions and corrective action.
</li><li>Take immediate action to rectify irregular operations in coordination with Flight Officer (where applicable), Service Delivery Managers and/or Manager dnata Operations through the deployment of resources on the shift for airside operations.
</li><li>Proactively seek feedback from internal and external customers and provide recommendation for improvements to the Product Manager and Operations Manager. Conduct regular and periodic meetings with supervisors and frontline staff, to ensure the team is constantly updated on operational matters and to maintain the flow of information.
</li></ul><h5 class="jobSectionHeader">Qualification
</h5>To be considered for this role, you should meet the below requirements:
<ul><li>Bachelor's degree or Diploma in business administration / aviation / ground handling / customer service
</li><li>Experience of 6-8 years in aviation / ground handling / customer service
</li><li>UAE/ GCC / International driving license (for airside based roles)
</li><li>Load Control (Load Control Specific)
</li><li>Preferably First Aid trained
</li><li>Advanced understanding of airlines customer service product (specific airport related requirements) and Industry regulations for the assigned work area
</li><li>Advanced understanding of the aviation terminology
</li><li>Advanced Customer Management Skills
</li><li>Advanced Communication Skills
</li><li>Advanced Safety Awareness Skills
</li><li>Proficient Supervisory Skills
</li><li>Proficient Planning and Organizing Skills
</li><li>Proficient Writing Skills
</li><li>Proficient IT and Computer Literacy Skills
</li><li>Advanced understanding of the usage of AACS (Airport Activity Control System), BELT (Baggage Excellence and Location Tool) and RTC (Real Time Control)
</li><li>Advanced understanding of Airline Requirement and Customer SLAs
</li><li>Proficient understanding of the Turnaround Process
</li><li>Basic knowledge of weight and balance
</li><li>Advanced understanding of the usage of AACS (Airport Activity Control System), and RTC (Real Time Control) Critical Competencies
</li><li>Valid UAE driving licence (light vehicle)
</li></ul>Our services on the ground keep the world in the air. We&rsquo;re one of the largest air services providers in the world, and you&rsquo;ll find us in over 80 countries offering expertise in ground handling, cargo, travel and flight catering. We&rsquo;re growing fast, and we&rsquo;re looking for people with imagination and creativity to join our team of more than 40,000 people. We want potential stars to help us deliver on the promises our customers make. Be a part of our success story - if you want to join us, visit dnata.com/careers to apply.
<h5 class="jobSectionHeader">Salary &amp; benefits
</h5>Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers . Further information on what&rsquo;s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.</div>

Department Officer

Explore 7483+ Cargo handling services and performance manager in Charge Flowers And Plants Jobs In Dubai this January. Find roles across top companies and apply now to boost your career.

7483 cargo handling services and performance manager jobs IN Charge Flowers And Plants Jobs In Dubai

Cargo Handling Services and Performance Manager

Cargo Handling Services and Performance Manager

Business Development Manager

International Shipping Operations Lead | UAE

Data Analytics Manager, dnata Cargo

Cargo Sales Executive

Department Officer