front office supervisor

logistics coordinator

operations supervisor

cleaning supervisor

delivery driver

cargo service supervisor

flydubai

<div>MAIN OBJECTIVE OF ROLE: To oversee dnata handling, warehouse and ramp performance, ULD and palletised operations, bulk-loading activity, and compliance with all regulatory, safety, and OEM requirements. The manager ensures operational excellence as flydubai&rsquo;s cargo operations continue to grow in scale and complexity. KEY RESPONSIBILITIES:
<ul><li>Identify operational objectives and implement approved strategies, policies, and procedures to ensure safe, efficient, and revenue-optimised cargo operations across all aircraft types and operational locations.</li><li>
Ensures compliance with Standard Operating Procedures (SOPs) across all cargo operations, maintaining consistency and accuracy.</li><li>
Manages and facilitates investigations of accidents, incidents, service failures, irregularities, and customer complaints, ensuring root-cause identification and implementation of corrective and preventive actions.</li><li>
Prepares and monitors Key Performance Indicators (KPIs) and Safety Performance Targets in compliance with UAE GCAA standards, covering both bulk and ULD-based operations.</li><li>
Oversees day-to-day cargo operations at DXB and DWC, ensuring consistent handling standards, and service quality with dnata and other ground handling partners.</li><li>
Identifies, evaluates and recommends short, medium, and long-term infrastructure, automation, and resource requirements to support current and future cargo operations.</li><li>
Liaises with dnata and other third-party service providers at DWC to ensure service delivery, SLA compliance, and operational readiness for all aircraft types.</li><li>
Supports cargo product development, including system automation and the launch cargo products (pharma, express, automotive, oversized cargo, etc.).</li><li>
Takes ownership of all cargo-related documentation within the Ground Handling Manual (GHM) and ensures timely updates, regulatory alignment, and internal approvals.</li><li>
Manages cargo safety, security, and risk frameworks, in coordination with Safety &amp; Security, ensuring proper documentation, implementation, and compliance across the operation.</li><li>
Liaises with government authorities (Customs, Health, Police, and other regulators) at DXB and DWC to ensure the smooth movement of cargo, courier, and mail.</li><li>
Ensures all ground handling contracts include the required scope of services for both bulk and palletised operations, covering acceptance, ULD handling, warehouse activities, ramp processes, and service standards.</li></ul>
QUALIFICATIONS:
<ul><li>Bachelor's Degree (3+ years)</li><li>
Fluent in English</li><li>
Minimum 8 years of experience in cargo operations, freight handling, aviation ground operations Experience in managing large operational teams in cargo, aviation, or ground handling environments</li><li>
Years with qualifications: 8 - 10 years</li><li>
Advanced Cargo &amp; Dangerous Goods courses (Cargo Knowledge, Documentation, Special Load Handling, DGR Cat 6 or CBTA equivalent) Dangerous Goods Regulations (IATA CBTA 7.3A or UAE GCAA FIT4.1D) Safety Management Systems Certification Aviation Security Certification Special Cargo Products Certification</li><li>
Cargo EDI license desirable Weight &amp; Balance license desirable</li></ul>
COMPETENCIES:
<ul><li>Customer Focus</li><li>
Teamwork</li><li>
Effective Communication</li><li>
Personal Accountability &amp; Commitment to achieve</li><li>
Resilience &amp; Flexibility (Can do attitude)</li><li>
Decision Making</li><li>
Inspiring &amp; Developing Others</li><li>
Strategic Thinking</li><li>
Business Acumen</li></ul>
ISR Requirements: Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in the day-to-day business operations.</div>

Manager - Cargo Operations

<div>MAIN OBJECTIVE OF ROLE: To support secure cargo operations on a shift basis, optimize aircraft space and payload on critical flight sectors, and manage post-flight activities and compliance, while fostering seamless coordination among Ground Handling Agents and stakeholders. KEY RESPONSIBILITIES:
<ul><li>Performs assigned tasks in line with company Standard Operating Procedures, safety, security and specific airline procedures.</li><li>
Identifies critical flight sectors to optimize space and payload. .</li><li>
Co-ordinates with GHA and ensures cargo is flown as booked and that customer service standards are maintained as per SLA agreed.</li><li>
Intercepts and resolves issues such as delays, disruptions, cargo mishandling and transfer of cargo to minimize misconnections and optimum utilization of aircraft capacity.</li><li>
Investigates and prepares post flight reports and communicates with Senior Officers for proactive decision-making.</li><li>
Evaluates the shift strength and escalates further requirements with Senior Officers when required.</li><li>
Ensures the expeditious and accurate completion of all post flight activities including dispatch messages, forwarding documentation, and completion of station file. .</li><li>
Collates and compiles the cargo documentation for cargo uplifted on flights in accordance with local regulations and company policies and procedures.</li><li>
Undertakes warehouse and airside activities as assigned by Senior Officers.</li><li>
Performs departure and arrival functions in Cargo systems at regular intervals for the Dubai station.</li><li>
Communicates Dubai and outstation non-compliances to cargo quality control for preventive measures.</li><li>
Ensures courier and post office mail activities are undertaken in liaison with Ground Handling Agents.</li></ul>
QUALIFICATIONS:
<ul><li>High School Diploma</li><li>
Fluent in English</li><li>
Years with qualifications: 3 - 5 years</li><li>
Dangerous Goods Regulations (IATA CBTA 7.3A or UAE GCAA FIT4.1D). Live Animal Regulations. Perishable Cargo Regulations. Safety Management Systems. Aviation Security.</li><li>
Valid UAE Driving License</li></ul>
COMPETENCIES:
<ul><li>Customer Focus</li><li>
Teamwork</li><li>
Effective Communication</li><li>
Personal Accountability &amp; Commitment to achieve</li><li>
Resilience &amp; Flexibility (Can do attitude)</li></ul>
ISR Requirements: Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in the day-to-day business operations.</div>

Senior Coordinator - Cargo Operations (DWC)

<div>MAIN OBJECTIVE OF ROLE: To provide administrative and commercial support in the execution of charter operations and the development of specialized cargo products, by assisting in quotation preparation, coordination between commercial and operational teams, and maintenance of charter and product documentation to ensure smooth and efficient delivery of cargo services. KEY RESPONSIBILITIES:
<ul><li>Supports charter operations by coordinating requests, preparing quotations, and facilitating internal approvals to ensure timely response and smooth execution of charter activities.</li><li>
Coordinates with Commercial, Pricing, Capacity Management, and Operations to confirm aircraft availability, routing options, and feasibility of charter movements.</li><li>
Prepares and maintains documentation for charter flights, including service requests, agreements, and internal authorization forms.</li><li>
Assists in setting up new products in the cargo system (SkyChain), ensuring correct configuration of service codes, handling parameters, and revenue tracking setup.</li><li>
Tracks and updates charter performance data, including flight utilization, revenue, and customer feedback, for management review, for management reporting and analysis.</li><li>
Liaises with Finance and Contracts teams to ensure accurate billing, cost recovery, and vendor invoice verification.</li><li>
Supports the coordination of specialized cargo products (e.g., pharmaceuticals, express, perishables), ensuring correct operational handling and documentation.</li><li>
Monitors charter schedules and operations, providing status updates and coordinating with the Operations Control Center to ensure smooth execution.</li><li>
Maintains the charter and product filing system, ensuring all documentation, reports, and quotations are up to date and easily retrievable.</li><li>
Assists in preparing management presentations, performance dashboards, and commercial reports related to charter and product development.</li></ul>
QUALIFICATIONS:
<ul><li>Bachelor's Degree (3+ years)</li><li>
Fluent in English</li><li>
Minimum 2 years of experience in cargo operations, sales support, or charter coordination within an airline or freight forwarding environment. Strong coordination and communication skills with attention to detail.</li><li>
Years with qualifications: 2 - 4 years, Years without qualifications (if applicable): 4 - 6 years</li></ul>
COMPETENCIES:
<ul><li>Customer Focus</li><li>
Teamwork</li><li>
Effective Communication</li><li>
Personal Accountability &amp; Commitment to achieve</li><li>
Resilience &amp; Flexibility (Can do attitude)</li></ul>
ISR Requirements: Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in the day-to-day business operations.</div>

Officer - Cargo Charter & Product Support

<div>MAIN OBJECTIVE OF ROLE: To support regional cargo sales performance through proactive account management, market analysis, and coordination with GSAs and internal teams by strengthening customer relationships, supporting pricing initiatives, and facilitating communication between the Commercial and Operations teams to maintain high service standards. KEY RESPONSIBILITIES:
<ul><li>Supports the achievement of cargo revenue, tonnage, and yield targets for assigned regions through effective sales follow-up and market engagement.</li><li>
Coordinates with GSAs to monitor performance, ensure compliance with sales targets, and support local promotional or business development activities.</li><li>
Maintains regular communication between Commercial (Sales, Pricing, Capacity) and Operations teams to ensure customer requirements and service standards are consistently met.</li><li>
Analyzes sales and market data to identify trends, revenue opportunities, and potential risks, providing actionable insights to management.</li><li>
Assists in managing key customer accounts within the assigned region, including follow-ups on quotations, contracts, and service feedback.</li><li>
Monitors and reports on GSA performance KPIs, revenue achievements, and capacity utilization to support management reviews.</li><li>
Coordinates the implementation of commercial initiatives such as rate actions, seasonal promotions, and incentive schemes in collaboration with the Pricing and Capacity teams.</li><li>
Prepares regional sales reports, dashboards, and presentations summarizing performance and market updates.</li><li>
Supports the onboarding of new agents or GSAs, ensuring alignment with flydubai Cargo&rsquo;s sales procedures and brand standards.</li><li>
Represents flydubai Cargo during trade events, customer visits, or regional meetings to strengthen relationships and enhance brand visibility.</li></ul>
QUALIFICATIONS:
<ul><li>Bachelor's Degree (3+ years)</li><li>
Fluent in English</li><li>
Minimum 5 years of experience in cargo sales, key account management, or commercial support within an airline or GSA environment. Strong understanding of air cargo products, rate structures, and regional sales dynamics. Excellent analytical, communication, and presentation skills. Familiarity with both freighter and belly cargo operations advantageous but not mandatory.</li><li>
Years with qualifications: 5 - 7 years</li></ul>
COMPETENCIES:
<ul><li>Customer Focus</li><li>
Teamwork</li><li>
Effective Communication</li><li>
Personal Accountability &amp; Commitment to achieve</li><li>
Resilience &amp; Flexibility (Can do attitude)</li></ul>
ISR Requirements: Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in the day-to-day business operations.</div>

Senior Officer - Regional Cargo

The Emirates Group

<div><h5 class="jobSectionHeader">Job Purpose
</h5>Established in 1985 as the airfreight division of Emirates, Emirates SkyCargo is the largest international cargo airline in the world! We are looking for supply chain and logistics professionals ready to support Emirates SkyCargo as our organisation continuously increases it's cargo capacity and develops specialised products to meet the growing needs of customers.
This generic job is meant to provide dedicated and specialised support to the three areas in EK Cargo Freighters. Undertake planning, coordination and implementation of all matters relating to Freighter operation in SkyCargo. This includes all aspects of short, medium and long term scheduling (including the seasonal Operating Plans), charter operations, ensuring both operational and commercial integrity is maintained while meeting all safety, quality and customer service standards. Ensure that all activities take place in an effective and efficient manner so as to ensure all services are adequately covered especially at times of schedule disruptions, schedule adjustments, additional operations and new route introductions. Undertake the management of other aspects of Freighter Department including managing Blocked Space with other airlines, invoicing and accounting as well as Freighter related NGSC issues.
In this role, you will;
<ul><li>Prepare seasonal freighter schedules on time, meeting all commercial and operational needs.
</li><li>Obtain required permits and approvals from authorities for smooth freighter operations.
</li><li>Ensure schedule information is correctly published for customer access.
</li><li>Support slot coordination activities, especially during additional flights or schedule disruptions, to protect slot history.
</li><li>Monitor all freighter and charter schedules to ensure efficiency and coverage during changes or disruptions.
</li><li>Coordinate monthly freighter schedules with wet lease operators and ensure plans match Emirates requirements.
</li><li>Coordinate schedules with internal operational departments and confirm feasibility.
</li><li>Travel to stations when needed to support special charter operations and ensure standards are met.
</li><li>Manage block space agreements with other carriers, ensuring they are current and used effectively.
</li><li>Monitor utilisation levels and take action where they differ from agreed terms.
</li><li>Handle payment and account processes related to block space agreements.
</li><li>Assist in negotiating cancellations within agreed limits to support commercial goals.
</li><li>Support medium and long-term planning for freighter and charter operations while maintaining safety and quality.
</li><li>Identify and prioritise system requirements for NGSC and support system testing.
</li><li>Gather and validate cost data for freighter and charter operations in NGSC, correcting any issues.
</li><li>Provide profitability information for ad-hoc freighter, charter operations, and diversions for reporting.
</li><li>Independently manage special projects related to freighter operations, new aircraft, and ground handling procedures.
</li></ul><h5 class="jobSectionHeader">Qualification
</h5>To be considered for this role, you must meet the below;
<ul><li>Degree or Honours (12+3 or equivalent).
</li><li>Minimum 3 years&rsquo; experience in logistics or air cargo.
</li><li>Good knowledge of IATA regulations, rules, and procedures.
</li><li>Completed approved courses such as:
<ul><li>Cargo Acceptance and Handling
</li><li>Special Cargo Handling and Acceptance
</li><li>Cargo Product Knowledge
</li><li>Advanced Load Control
</li><li>Freighter Load Control
</li></ul></li><li>Excellent communication and IT skills.
</li><li>Strong analytical skills.
</li></ul>At Emirates Group, we&rsquo;re committed to providing our employees with opportunities to grow and develop their careers. If you&rsquo;re looking for a challenging and rewarding opportunity, apply today and join our team!
<h5 class="jobSectionHeader">Salary &amp; benefits
</h5>Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers</div>

Cargo Freighter Support Officer

Confidential Company

To prepare and process documentation for each vessel voyage and raise invoice after completion of vessel operations, while adhering to port policies and procedures. 1. Receive the Vessel file from the output section after vessel completion and ensure that all charges are included according to the CTMS summary and invoice summary.2. Verify all charges and ensure all is correctly billed, in case of any missing charges or discrepancy, raise manual supplementary invoice for the same and Communicate to supervisor for review and approval.3. Raise all manual invoices for charges, update the CTMS and email it to supervisor for further action.4. Raise all manual charges invoices which are not captured in the CTMS automation and ensure the same is update in the system.5. Ensure that all the generated invoices are checked against the data provided by the Output department and there is no loss of revenue.6. In case of disputes in invoices from the agents, verify the details and forward to supervisor for further actions.7. Prepare a billing advice for invoicing, which includes details of the cargo, delays, equipment & gears used and other details chargeable to the agent, raise a supplement invoice for the supplement manifest and forward the invoice to Finance and the agent.8. Attend to the agent and consignee queries, when required, receive and confirm supplier invoices (Stevedoring) by checking for any errors and forward the same for payment.Aluminum Billing:9. Prepare a report consolidating the data regarding Handling, Storage and Lashing and Additional EGA operations, Tarpaulin and Rebinding, overtime and cargo import, confirm with operations update the charges in system and send to Supervisor for approval.10. Archive the document for reference.T&D Billing:11. Update invoices for ray shifting, Weighbridge shifting, Cargo shifting between Terminals, Mafi trailer and Detention charges, ITT shifting charges & share it with supervisor for approval.

CONTROLLER - BILLING

<div><h5 class="jobSectionHeader">Job Purpose
</h5>dnata is one of the world&rsquo;s largest air and travel services providers; offering ground handling, cargo, travel and catering &amp; retail services at over 130 airports in more than 34 countries across six continents. At dnata, we are by your side for the entire travel experience.
As Cargo Agent you will perform all cargo handling related activities including documentation, customer service, acceptance, delivery, breakdown, build-up, equipment operation and transport to ensure smooth handling of cargo throughout Cargo Operations (Export and Import).
In this role you will:
<ul><li>Follows all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner
</li><li>Follows the day-to-day operations related to own job
</li><li>Discusses safety concerns openly and reports them to the relevant supervisor
</li><li>Complies with relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment
</li><li>Guides and assists the team of Loaders and Equipment Operators in cargo handling activities build-up, breakdown, acceptance and delivery, documentation of cargo, courier and mail in line with the standards.
</li><li>Inspects and validates against relevant documentation and counts goods at every point of delivery, acceptance, breakdown and build-up to ensure that goods conform to relevant criteria and are dispatched in line with the standard work procedures
</li><li>Enters data manually or automatically in the cargo systems in a timely manner
</li><li>Coordinates with Government Authorities such as Customs, Municipality, Health or Police in an efficient and effective manner to ensure smooth movement of all cargo, courier and mail
</li><li>Handles and loads all special cargo (dangerous goods, live animals, valuable goods, etc.) in line with IATA manuals
</li><li>Performs all related cargo handling activities and operates equipment as required (Tow Trucks, forklifts, etc) for movement of loads.
</li><li>Loads and unloads cargo from ULDs / Aircrafts and Trucks as appropriate in a timely manner
</li></ul><h5 class="jobSectionHeader">Qualification
</h5>To be considered for this role, you should meet the below requirements:
<ul><li>O level (Minimum of 10 years of schooling required) or Higher Secondary (12 years schooling)
</li><li>Experience of 2 years in Logistics and Cargo (1 year in case of Higher Secondary education)
</li><li>Good English communication
</li><li>Valid license for operating equipment
</li>System knowledge One Cargo, DACS+, CAMSYS 
<li>
</li></ul> 
Our services on the ground keep the world in the air. We&rsquo;re one of the largest air services providers in the world, and you&rsquo;ll find us in over 80 countries offering expertise in ground handling, cargo, travel and flight catering. We&rsquo;re growing fast, and we&rsquo;re looking for people with imagination and creativity to join our team of more than 40,000 people. We want potential stars to help us deliver on the promises our customers make. Be a part of our success story - if you want to join us, visit dnata.com/careers to apply.
<h5 class="jobSectionHeader">Salary &amp; benefits
</h5>Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers . Further information on what&rsquo;s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.</div>

Cargo Agent

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