safety officer

site supervisor

mep supervisor

administrative officer

civil supervisor

operations supervisor

OGSI Oil & Gas Fields Equipment Manufacturing FZE

We are looking for a Mechanical Supervisor with UAE experience in Oil &amp; Gas Calibration facilities. The Mechanical Supervisor will be responsible for overseeing the installation, maintenance, repair, and inspection of mechanical equipment, ensuring safe and efficient operations, minimizing downtime, and managing technical teams.OGSI designs and manufactures high-quality products and metering systems for the Oil, Gas, Petrochemical, and Power Generation industries.Responsibilities:&middot; Leading technicians and subcontractors to perform high-risk mechanical tasks safely in accordance with company procedures.&middot; Oversee the maintenance and repair of mechanical equipment in production facilities, ensuring that all maintenance activities are performed on schedule and to the highest standards.&middot; Managing preventive, predictive, and corrective maintenance of mechanical equipment to minimize production downtime.&middot; Wear PPE, overalls, and a helmet, and ensure staff are following HSE guidelines.&middot; Ensure compliance with safety regulations and industry standards, conducting regular safety checks and training team members on best practices.&middot; Overseeing large-scale mechanical operations during plant shutdowns, including installation and shutdown repairs.&middot; Monitoring the operation of equipment such as skids, flow meters, pumps, turbines, gas compressors, valves, actuators, analyzers, and compressors.&middot; Inspect completed jobs for conformity to statutory and Company standards and regulations.&middot; Regularly inspect the workshops and other workplaces used by his team, looking for good housekeeping and proper organization.&middot; Review regularly the tools distributed to his team, individual tools in the toolboxes, and others, and ensure all the needed tools are available for the job execution and the normalization of all situations.&middot; Ensure execution of scheduled pre-commissioning, commissioning, and start-up maintenance and troubleshooting activities on large and complex equipment to ensure proper operating conditions of the Company&rsquo;s assets and adherence to international standards.&middot; Observe and approve Functional Tests, Equipment Run tests, etc.&middot; Participate in Safety Audits and Area Walk-downs as part of the acceptance list for the Start-up.&middot; Review and approve procurement of required spare parts based on equipment criticality analyses.&middot; Maintain equipment files that contain equipment datasheets, maintenance logbook, history, and any other relevant records like calibration reports, checklists, etc.&middot; Attend interface meetings with Project Teams and custodian departments to facilitate resolution of issues and promote good working relations.&middot; Contribute to the evaluation of the contractor&rsquo;s technicians before they join the team and follow up on their performance afterwards.&middot; Coordinate with the Technical Director and Senior Mechanical Engineer. Mechanical Designer for efficient execution of project assembly.&middot; Initiate a Failure Report as per the criteria and support Engineers by giving input for the root cause failure analysis, improvement suggestions on chronic failures, spare parts management parameters, Preventive Maintenance plans, etc.,&middot; Raise material reservations and assist in the receipt of materials and spare parts, helping to check the quality of the supplies. Ensure unused materials is returned to the warehouse within define time.Qualifications &amp; Experience required: &middot; Diploma or bachelor&rsquo;s degree in mechanical engineering.&middot; 5 to 7 years of technical knowledge of Oil and gas field equipment, piping systems, valve repair, and alignment of rotating machinery, along with proficiency in technical reporting.&middot; Certified Forklifting and EOT Crane Operator.Additional:&middot; Driving License and car.&middot; Additional certifications in Mechanical Engineering is an added advantage.Pay: AED8,000.00 - AED12,000.00 per monthWork Location: In person

Mechanical Supervisor (Oil & Gas)

READY SAFETY CONSULTANCY

Ready Safety Consultancy &ndash; Abu Dhabi, United Arab EmiratesJob Type: Full-time / Project-based Location: Dubai and Abu DhabiAbout UsReady Safety Consultancy is an ACTVET-approved health, safety, and training organization providing specialized HSE services, third-party inspections, and manpower supply across the UAE. We partner with leading contractors in the oil &amp; gas and construction sectors to deliver high-standard safety and lifting operations support.Job DescriptionWe are seeking a LEEA Certified Appointed Person for Lifting Operations to join our professional team. The ideal candidate will be responsible for planning, supervising, and coordinating all lifting operations in compliance with UAE regulations, ADNOC requirements, and international lifting standards.Key Responsibilities<ul><li>Plan and organize lifting operations safely and efficiently.</li><li>Prepare lifting plans, risk assessments, and method statements.</li><li>Ensure all lifting equipment is certified and fit for use.</li><li>Coordinate with crane operators, riggers, and site supervisors to ensure safe lifting execution.</li><li>Monitor on-site activities and ensure compliance with HSE and LEEA lifting standards.</li><li>Conduct toolbox talks and safety briefings prior to lifting operations.</li><li>Liaise with clients and safety officers to obtain necessary work permits and approvals.</li></ul>Qualifications &amp; Requirements<ul><li>Valid LEEA Certification (Appointed Person for Lifting Operations).</li><li>ADNOC / EIAC / Third-party approval preferred.</li><li>Diploma or degree in Mechanical / Civil / Industrial Engineering (preferred).</li><li>3+ years of experience in lifting operations within construction or oil &amp; gas sectors preferred.</li><li>Strong knowledge of UAE lifting regulations and HSE requirements.</li><li>Excellent communication and leadership skills.</li><li>Freshers can also apply.</li></ul>Benefits<ul><li>Competitive salary package (based on experience).</li><li>Employment visa and insurance provided.</li><li>Accommodation and transportation as per company policy.</li><li>Continuous professional development through company-sponsored trainings.</li></ul>How to ApplyInterested candidates may submit their updated CV mentioning the subject &ldquo;Appointed Person &ndash; LEEA Certified&rdquo; to: hr@readysafety.aeJob Type: Full-timePay: AED5,000.00 - AED12,000.00 per monthWork Location: In person

Appointed Person for Lifting Operations (LEEA Certified)

No.1 Yacht

About the Company:No.1 Luxury Yacht is a Dubai-based luxury yacht charter company providing premium yacht rental, private cruise, and hospitality experiences.About the Job:<ul><li>Coordinate guest bookings, confirmations, and customer requests.</li><li>Act as the primary point of contact for guests before, during, and after their yacht experience.</li><li>Support daily operational activities, scheduling, and logistics coordination.</li><li>Liaise with captains, crew, and service providers to ensure smooth operations.</li><li>Maintain operational records, reports, and customer information.</li></ul>About You:<ul><li>Minimum 3 years of experience in yacht operations preferred, but open to other industries with fast paced coordination and high level of service and guest experience is expected, such as - hospitality, tourism, etc.</li><li>Fluent in English and Hindi, other languages are an added advantage.</li><li>Strong communication and coordination skills.</li><li>Valid UAE driving license is mandatory.</li><li>Customer-focused with excellent problem-solving abilities.</li></ul>Benefits:<ul><li>Company-sponsored visa.</li><li>Flexibility: Be available for varied working hours, including weekends and holidays, based on client bookings.</li></ul>Job Type: Full-timePay: From AED2,500.00 per monthEducation:<ul><li>High school or equivalent (Preferred)</li></ul>Experience:<ul><li>Operations: 3 years (Preferred)</li></ul>Language:<ul><li>English (Required)</li><li>Hindi (Required)</li></ul>License/Certification:<ul><li>UAE drivers license (Required)</li></ul>

Operations Coordinator

Deluxe Holiday Homes

<div>Role description:
The Warehouse Supervisor owns the operational integrity of Warehouse 45 and Warehouse 47 and Fujairah warehouse. This means three things: every item that enters and exits the warehouse is documented and traceable; the Inflow system accurately reflects physical reality at all times; and the Head of Operations receives reliable, independent weekly visibility into warehouse performance without needing to chase information from other departments. 
 
Key Responsibilities:<ul><li> 
INFLOW/ERP SYSTEM OWNERSHIP</li></ul>
The Supervisor is personally accountable for the accuracy of every figure in Inflow. Inaccurate data is a management failure, not a system issue.<ul><li>Review Inflow every morning by 09:00. Check for: negative stock entries (investigate and correct within 24 hours), items without a corresponding GRN, unconfirmed dispatches from the previous day.</li><li>Approve all Inflow quantity adjustments. No figure changes in the system without the Supervisor's documented approval and a stated reason. Verbal approvals do not count.</li><li>Ensure every goods receipt in Inflow is backed by a signed physical GRN. The Inflow quantity must match the GRN quantity - not the supplier invoice, not the PO quantity.</li><li>Ensure every item dispatched has an Inflow invoice or issue record created before it leaves the warehouse. No exceptions for any order size, any urgency level, or any requestor.</li><li>Lead the monthly physical stock count of all 294 SKUs or more on the last Saturday of each month. Compare results to Inflow. Variances above 2% per SKU trigger a written root cause investigation submitted to the Head of Operations by the following Monday.</li></ul>
2. STOCK CONTROL AND REPLENISHMENT
The Supervisor is responsible for ensuring no HK consumable, cleaning chemical, or maintenance part runs out. All onboarding items should be stocked as per the requirements and the number of upcoming onboarding. A stockout is a preventable management failure.<ul><li>Set Reorder Points (ROP) for all stock categories within 30 days of joining. The formula is: ROP = (Average Daily Usage x Supplier Lead Time in Days) + Safety Stock. All ROPs documented in the Reorder Tracker (WH-TRK-002).</li><li>Review the reorder tracker daily at 10:30. Any item at or below its ROP results in a purchase request raised and sent for approval the same day. Items are never left below ROP without a documented action.</li><li>Raise purchase orders in Inflow for all approved procurement. Monitor expected delivery dates actively. If a delivery is late by more than 2 days, follow up with the supplier directly - do not wait for the item to become a stockout.</li><li>Maintain an approved supplier register with contact details, service categories, last order dates, and agreed rate cards.</li><li>Ensure bulk consumables (soap, shampoo, bath gel, professional cleaning products) maintain a minimum 30-day supply at all times.</li></ul>
3. GOODS RECEIVED NOTE (GRN) PROCESS GOVERNANCE
The GRN process is the single most important control in the warehouse. The Supervisor is responsible for ensuring every delivery is processed correctly.<ul><li>Every supplier delivery is physically counted item by item before any Inflow entry is made. The Shift Leader executes the count. The Supervisor reviews a sample of GRNs daily and the full GRN file each morning.</li><li>GRN forms are signed by both the Shift Leader and the supplier representative. Any delivery where the supplier cannot or will not sign a GRN is refused or held until documentation is provided.</li><li>Short deliveries are logged on the GRN, the Supervisor is notified, and the supplier is chased within 24 hours for the balance or a credit note.</li><li>Over deliveries are not accepted into Inflow until the Supervisor has approved. Excess is held separately or returned to the supplier.</li><li>Damaged goods received are photographed before any item is moved, noted on the GRN, and a supplier claim is raised within 48 hours.</li><li>Monthly GRN compliance audit: count of signed GRNs compared to count of Inflow goods receipts for the period. Any receipt without a matching GRN is a compliance failure and is investigated within 24 hours.</li></ul>
4. DELIVERY OPERATIONS
The warehouse dispatches 80 to 110 deliveries per week across Dubai and UAE. Every delivery must be accurate, timely, and confirmed.<ul><li>Review the daily dispatch tracker (WH-TRK-001) every morning. Any delivery unconfirmed from the previous day is personally investigated before 10:00.PMS to be updated accordingly and the support team kept in loop.</li><li>Enforce delivery priority standards: emergency guest delivery within 30 minutes of request; same-day HK delivery within 2 hours; scheduled morning delivery pick completed by 07:00; scheduled evening delivery pick completed by 16:00; ONB property delivery staged 24 hours before activation.</li><li>Enforce the delivery confirmation standard: the driver sends a photo of delivered items at the property within 5 minutes of delivery. The Shift Leader logs confirmation in the dispatch tracker. No delivery is marked complete without this evidence.</li><li>Coordinate with the ONB coordinator for upcoming property activations. ONB items are staged and ready 24 hours before each activation date without exception.</li><li>Track monthly delivery confirmation rate. Baseline June 2026: 79 to 87%. Target within 90 days: 95%.</li></ul>
5. TEAM MANAGEMENT
The Supervisor manages two Shift Leaders (one fixed morning, one fixed evening) and three Warehouse Team Members.<ul><li>Shift Leader A owns the morning shift (07:30 to 16:30) permanently. Shift Leader B owns the evening shift (14:30 to 23:30) permanently. Days off rotate within each shift. Shift ownership does not rotate. The Supervisor sets and publishes the roster.</li><li>Conduct a weekly 1-on-1 with each Shift Leader - 20 minutes, structured. Cover: last week's delivery accuracy, GRN compliance, handover log quality, and any open team or stock issues. Brief written note kept after each session.</li><li>Review Shift Leader KPI scores monthly and provide written feedback. Performance issues follow a documented process: verbal coaching first, written note second, formal warning third. Each step is documented and the Head of Operations is informed on the same day a formal step is taken.</li><li>Ensure every Team Member has a clear understanding of their picking assignment, their assigned rack section, and their GRN counting responsibilities. All new team members complete SOP training within 5 working days of joining.</li><li>Approve leave requests with minimum 5 working days notice for planned leave. Unplanned leave must be communicated to the Supervisor directly by phone call - a WhatsApp message is not sufficient notification.</li></ul>
6. SHIFT HANDOVER MANAGEMENT
The Supervisor ensures no operational information is lost between shifts.<ul><li>The 14:30 to 16:30 overlap between shifts is the daily handover window. The morning Shift Leader briefs the evening Shift Leader on: pending deliveries, any GRN discrepancies from the day, stockouts flagged, and any unresolved issues.</li><li>A physical handover log is completed at every shift transition. The incoming Shift Leader signs to acknowledge receipt. The Supervisor reviews this log every morning as the first task of the day.</li><li>The evening Shift Leader prepares and posts the next day's delivery schedule for drivers by 23:00 each night. On nights with no evening Shift Leader on duty, the morning Shift Leader completes this remotely before 23:00. This is a non-negotiable operational responsibility regardless of shift.</li><li>At 23:00 each night, the evening Shift Leader sends a handover message to GRO listing any open deliveries or issues from the evening that require morning follow-up.</li></ul>
7. RETURNS, DAMAGES AND CLAIMS
Every returned or damaged item is processed within 24 hours of arrival. Nothing sits in an unresolved state.<ul><li>Returns are triaged on arrival into three categories: good condition (returned to shelf via Inflow receipt), repairable (staged in repair area and vendor arranged), or write-off (held for Supervisor approval before any Inflow adjustment).</li><li>Write-offs require the Supervisor's signature. Items above AED 500 require the Head of Operations to be informed before the Inflow adjustment is made.</li><li>Appliance repair decisions are made by the Supervisor in consultation with the Maintenance Manager for technical items. Every appliance sent for repair is logged: item, serial number if available, property it came from, vendor, quoted cost, expected return, actual return, final cost.</li><li>Supplier claims for damaged deliveries are raised within 48 hours of receipt. The GRN photograph is the primary evidence. Monthly write-off summary submitted to Head of Operations: total units, total value, root cause breakdown.</li></ul>
8. REPORTING
The Supervisor provides the Head of Operations with independent, reliable visibility into warehouse performance.<ul><li>Weekly report submitted every Friday by 17:00. Sent directly to the Head of Operations. Not routed through the Maintenance Manager, HK Manager, or any other department head. Contents: total deliveries completed and confirmation rate, GRNs processed, stockout count and items affected, Inflow discrepancies found and corrected, team attendance, pending purchase orders and their status, open supplier claims.</li><li>Monthly stock count report submitted by the Monday after the count. Contents: all 294 SKUs counted, variances found, adjustments made with documented reasons, root causes identified, process improvements recommended.</li><li>Same-day escalation (call, not message) to Head of Operations for: any HK consumable or critical cleaning chemical stockout, any negative Inflow entry discovered, any team member conduct issue requiring formal action, any delivery failure that affects a guest-occupied property.</li><li>Be in close coordination with the finance team and ensure timely audits are in place. At least once a month an audit is mandatory.</li></ul>
Weekly non-negotiable responsibilities:<ul><li>Monday: Review weekend GRN files and dispatch tracker. Brief week priorities to both Shift Leaders.</li><li>Thursday: Oversee weekly spot check of 20 fast-moving items. Review results before Friday.</li><li>Friday: Submit weekly performance report to Head of Operations by 17:00 without exception.</li><li>Last Saturday of each month: Lead the full physical stock count of all 294 SKUs.</li></ul> 
Requirements: 
<ul><li>
Minimum 3 years in a warehouse supervisory or senior team leader role in the UAE. Must have managed a team of 4 or more. Must have worked with a WMS or inventory management system such as Inflow, Oracle WMS, SAP, or equivalent. Experience in a high-volume daily dispatch operation is strongly preferred. A driver's license is a plus.</li><li>
Hospitality, property management, facility management, or FMCG distribution. Candidates with warehouse supervisory experience in serviced apartment operation, or short-term rental company are particularly well suited to the specific demands of this role.</li><li>
Diploma or degree in logistics, supply chain management, or business administration preferred. Relevant experience will be considered in place of formal qualification for candidates with a strong track record.</li>
Proficient in Inflow or equivalent WMS. Comfortable building and reading reports in Microsoft Excel or Google Sheets <li>- not just data entry. Familiarity with a property management system is an advantage.</li>
English <li>- professional written and verbal proficiency required. All reports to the Head of Operations are in English.</li>
The following are non-negotiable personal characteristics for this role: Detail-oriented - Inflow/ERP accuracy is the primary accountability of this role. Careless data entry is not acceptable. Proactive - problems are flagged on the same day they are identified, not in the weekly report. You do not sit on bad news. Process-driven - you follow the SOPs and you make your team follow them. You do not create workarounds that circumvent the control system. Direct - you give clear written instructions and clear written feedback. Verbal conversations without follow-up documentation do not count as managed accountability. Floor-present <li>- you walk the warehouse every day. You know what is on every rack and in every corner.</li><li>
Must be willing to work on the warehouse floor for the first 30 days before moving to full supervisory mode. A supervisor who manages a warehouse they do not understand cannot improve it.</li></ul></div>

Warehouse Supervisor

Kuehne+Nagel

<div>
 
 It's more than a job
 
 
 
 When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
 
 
 &lrm;
 
 
 Air Logistics Customs Clearance Specialist is responsible for providing high-quality end-to-end operational services including customs clearance, cargo retrieval/handover, documentation and transport coordination to ensure that cargo is received and delivered in good condition within the agreed timeframe.
 
 
 
 How you create impact
 
 
 
 <ul>
 <li>
 Monitor shipment status, manage end‑to‑end air logistics operations and ensure all service timelines are met
 </li>
 <li>
 Handle customs clearance processes
 </li>
 <li>
 Coordinate with GHA for cargo retrieval/handover including delivery order issuance, slot booking and customs inspection when applicable
 </li>
 <li>
 Nominate customer/agent for direct collection at terminal when required
 </li>
 <li>
 Arrange transportation and ensure timely cargo collection/delivery
 </li>
 <li>
 Update shipment milestones and upload required documents in a timely manner
 </li>
 <li>
 Prepare and control shipment documentation such as exit/entry forms, claim submissions and related paperwork
 </li>
 <li>
 Handle discrepancies and deviations, including missing cargo, cargo damage reports and claims with proactive updates to stakeholders.
 </li>
 <li>
 Report operational issues, disputes or discrepancies to supervisors, managers, divisional managers or branch managers in an immediate manner.
 
 
 </li>
 </ul>
 
 What we would like you to bring
 
 
 
 <ul>
 <li>
 Proven experience in air logistics operations and AOG cargo.
 </li>
 <li>
 Strong knowledge of customs clearance procedures and air cargo handling.
 </li>
 <li>
 Experience in leading teams or supervising operational functions.
 </li>
 <li>
 Excellent communication and stakeholder management skills.
 </li>
 <li>
 Strong analytical and problem‑solving abilities with a proactive mindset.
 </li>
 <li>
 Ability to work under pressure and manage multiple priorities effectively.
 </li>
 <li>
 High attention to detail and commitment to operational accuracy.
 </li>
 <li>
 Proficiency in shipment documentation and milestone management.
 </li>
 <li>
 Valid driving licence.
 </li>
 <li>
 Willingness to work in a shift‑based schedule.
 
 
 </li>
 </ul>
 
 What's in it for you
 
 
 
 You will join a global industry leader in a dynamic airport‑based environment, working closely with international stakeholders and operational partners. The role offers strong opportunities for professional growth, exposure to complex logistics operations, involvement in process improvement initiatives, and a collaborative culture that values ownership, innovation, and continuous development, supported by competitive compensation and benefits.
 
 
 
 Who we are
 
 
 
 Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
 
 
 As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
 
 
 We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
 
 
</div>

Air Logistics Customs Clearance Specialist (Abu Dhabi)

Emirates

<div>
 
 Job Purpose
 
 
 
 
 Are you a driven and ambitious UAE national looking to make a mark in a world-class organisation?
 
 
 
 The Khatwaty programme is your gateway to a dynamic career across a range of customer service roles, equipping you with the skills and opportunities to lead teams and shape the future of one of the world&rsquo;s most renowned brands.
 
 
 Depending on your interview, we&rsquo;ll match you with the perfect position and support your career growth. This is an exciting opportunity to be empowered to progress your career and be taught valuable skills by industry experts.
 
 
 
 Why join the programme?
 
 
 
 This tailored programme is designed to equip you with the essential tools to progress your career into supervisory roles. Whether in the airport, call centre, cargo, security or finance sectors, this programme offers you the chance to take your first step into a meaningful and impactful career.
 
 
 
 Programme Highlights
 
 
 
 <ul>
 <li>
 Structured Career Path:
 </li>
 <li>
 Move from entry-level positions to supervisory roles with clear, achievable milestones. You&rsquo;ll have the opportunity to rise quickly, while gaining valuable professional and leadership experience.
 </li>
 <li>
 On-the-Job Training:
 </li>
 <li>
 Learn directly from industry experts through hands-on experience and real-time problem-solving in high-energy environments.
 </li>
 <li>
 Supervisory Skills Development:
 </li>
 <li>
 We will equip you with the critical skills you need to succeed, including team management, effective communication, decision-making, and conflict resolution.
 </li>
 <li>
 National Pride &amp; Global Impact:
 </li>
 <li>
 Represent the UAE on the global stage by being part of a team that welcomes millions of travellers from all over the world. Lead by example and contribute to the UAE&rsquo;s vision of excellence.
 
 
 </li>
 </ul>
 
 What business areas can you join?
 
 
 
 After your interview, you will be allocated to one of the below business areas:
 
 
 <ul>
 <li>
 Emirates Airport Services
 
 
 </li>
 </ul>
 You will be responsible for delivering top-notch customer service to our valued passengers during check-in, boarding, and baggage handling. Your dedication to provide a high-quality service experience will be integral to ensuring our customers have a seamless and enjoyable journey from start to finish.
 
 
 <ul>
 <li>
 dnata Airport Services
 
 
 </li>
 </ul>
 You will be responsible for providing exceptional customer service to all passengers at check-in, gates, transfer desk and special handling in alignment with dnata's high service standards. Our marhaba Services Agents go above and beyond to provide exceptional travel assistance services to our valued clients. Whether you are a VIP, marhaba client, an unaccompanied minor, or a passenger with special needs, we are dedicated to ensuring that you receive the highest level of care and attention throughout your journey.
 
 
 <ul>
 <li>
 SkyCargo
 
 
 </li>
 </ul>
 You will be responsible for the efficient and quality handling and/or processing of all cargo, courier, and mail within an assigned area of cargo warehouse/airside operations to achieve service delivery and efficiency targets whilst ensuring safety and security compliance.
 
 
 <ul>
 <li>
 Group Security
 
 
 </li>
 </ul>
 You will carry out general and aviation security duties related to surveillance, guarding, escort and screening for Emirates Group in order to protect staff, property and the business against acts of unlawful interference. Perform aviation security functions including guarding, access control, search, inspection, surveillance screening and escort of aircraft, cargo, catering products of both airside and landside facilities e.g. cargo warehouse, engineering hangars.
 
 
 <ul>
 <li>
 Contact Centre
 
 
 </li>
 </ul>
 You will have the important role of being the voice of Emirates, providing our valued customers with accurate and up-to-date information about our products and services. Your ability to deliver exceptional customer service will be crucial in ensuring that our customers feel valued and supported throughout their journey.
 
 
 Qualification
 
 
 
 Here&rsquo;s what we&rsquo;re looking for in our candidates:
 
 
 
 <ul>
 <li>
 Hold a valid UAE passport and Khulasat Al Qaid
 </li>
 <li>
 National service completion (for male candidates)
 </li>
 <li>
 Fluent in written and spoken English
 </li>
 <li>
 Fluent in any other language is a plus
 </li>
 <li>
 A levels or High school certificate
 </li>
 <li>
 Excellent interpersonal and customer service skills
 </li>
 <li>
 Willing to work in a shift environment
 </li>
 <li>
 Willing to wear uniform (frontline customer facing roles)
 </li>
 <li>
 Proficient in PC based skills to operate Windows package (Microsoft Word/Excel/E-mail)
 
 
 </li>
 </ul>
 
 
 What is the selection process?
 
 
 
 
 <ul>
 <li>
 Step 1 &ndash; Apply
 
 
 </li>
 </ul>
 Submit your application and we&rsquo;ll send you an email to confirm that we&rsquo;ve received it.
 
 
 <ul>
 <li>
 Step 2 &ndash; Review
 
 
 </li>
 </ul>
 Our Recruitment Team will review your application.
 
 
 <ul>
 <li>
 Step 3 &ndash; Phone-screening / Video Interview and Assessment
 
 
 </li>
 </ul>
 If you&rsquo;re shortlisted for a role, we&rsquo;ll contact you through a phone-screening call or send you a link to our on-demand, interactive and gamified video interview assessment via Teams Call.
 
 
 <ul>
 <li>
 Step 4 &ndash; Final face to face interview
 </li>
 <li>
 Step 5 &ndash; Offer
 
 
 </li>
 </ul>
 If successful, we&rsquo;ll send you an offer of employment which will include the benefits package for your role.
 
 
 Salary &amp; benefits
 
 
 Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world.
 
 
 Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website emiratesgroupcareers.com
</div>

Khatwaty High School Graduates Programme - Emiratisation

Keolis

<div>The purpose of this position is to deliver a safe, reliable, world class, customer focused tram service. They will provide a visible, uniformed employee presence while assisting passengers with information, ticketing, crowd management, customer service and other aspects that will work to increase the customer experience delivered to those using the Dubai Tram. This position is a roving position and will be required to move around Dubai Tram Al Sufouh System (DTAS). 
<ul>
</ul>
MAIN RESPONSIBILITIES
<ul><li>Deliver essential messages to passengers (via audio or visual means) in a timely, clear and proactive manner.</li>
<li>Move around the System (DTAS) dealing with queries and incidents as required.</li>
<li>Provide mobile response to incidents.</li>
<li>Monitor and maintain station operational status and to ensure the safety and comfort of passenger movement within the tram and station premises.</li>
<li>Carry out controlled/uncontrolled/emergency evacuation of passengers.</li>
<li>Assist and mitigate overcrowding on platforms to ensure that passengers flows are managed in an orderly manner.</li>
<li>Provide information on ticket sales, tram services information and respond to passenger enquiries.</li>
<li>Distribute publicity materials (as and when required) and handle lost property.
</li><li>Meet and greet customers and provide a highly visible and proactive level of customer service.</li>
<li>Perform shift and emergency duties when required.</li>
<li>Provide safe, reliable, convenient and comfortable tram journeys to the users of DTAS if and when necessary or as directed by the Operations Supervisor.</li>
<li>When dealing with customers of the DTAS, ensure that matters are handled tactfully and sensitively as appropriate and strictly follow the guidelines, procedures and instructions of the organisation.</li>
<li>Comply fully with procedures and instructions as part of the certified training and instructions.</li>
<li>Enforce safety procedures and instructions and carry out necessary procedures to ensure the safety of members of the public and employees of the tram system.</li>
<li>Provide all possible assistance to customers, in particular for People of Determination.</li>
<li>Enforce revenue protection procedures and associated by-laws.</li>
<li>Provide the very best in customer service and information.</li>
<li>Perform and carry out other duties as instructed / directed by the Operations Supervisor and/or senior management team from DTAS Operations department.</li>
<li>Awareness of the Integrated Management System and the content of the Safety, Assurance &amp; Environment and Information Security Policy Statements.</li>
<li>Understanding of personal responsibilities and contribution to achieving compliance with the Integrated Management System requirements, (including but not limited to competence to perform safety critical roles, legal requirements, control measures arisen from environmental impacts and aspects, job safety analysis and information security risk assessment) and the potential consequences of departure from the arrangements in place to deliver the commitments stated in the policies statements above.</li>
<li>Use safety equipment (including PPE) as required and intended; observe that this is also enforced among subcontractors and third parties working in Keolis-MHI&rsquo;s controlled premises/systems.</li>
<li>Promote a good SAE and Information Security culture among their peers, subcontractors and third parties.</li>
<li>Ensure compliance with the Keolis-MHI Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards.</li>
<li>Exercise a personal duty of care for their own health, safety and welfare and for those affected 
by their acts or omissions - reference SMS GSOP-HSE1-6 Keolis-MHI organisational HSE responsibilities.</li>
 <li>Ensure compliance with all training requirements of Keolis-MHI and always adhere to these requirements while in employment.</li>
Report any accidents, incidents, breaches or potential breaches to appropriate management. 
<li>
</li></ul>KNOWLEDGE REQUIERED
<ul><li>Maintain a level of awareness on the key issues faced by customers, the performance of operations and customer service activities.</li>
<li>Excellent knowledge of the network, destinations served, key routes, integration with other modes, the zonal structure, ticketing and fares in order to provide customers with accurate information to assist them during their journey.</li></ul> 

KEY SKILLS
<ul><li>A mature, proactive and responsible approach to work with initiative and problems solving ability.</li>
<li>Ability to liaise in a professional and persuasive manner with staff at all levels in the organisation.</li>
<li>Good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment.</li>
<li>Basic understanding of tram &amp; station operations and associated activities.</li>
<li>Good literacy and numeracy skills required for the role.</li>
<li>Strong organisational skills, detail oriented, and the ability to handle multiple priorities.</li>
<li>Ability to understand complex systems and possess good IT skills.</li>
<li>Ability to work in an efficient and flexible manner in unsupervised circumstances.</li></ul> 

EXPERIENCES
<ul><li>A minimum of 2 years&rsquo; experience as a front-line staff delivering customer services in a train, station or equivalent environment.</li>
<li>A minimum of 1 year as a ticket inspector in public transports or equivalent revenue recovery environment would be an advantage.</li>
<li>Experience and understanding of dealing with customers and conflict resolution techniques.</li></ul> 

EDUCATIONNAL QUALIFCATIONS
<ul><li>Ideally a degree holder or higher diploma of post-secondary education in a related discipline.</li></ul></div>

Customer Service Agent - Tram (UAE National)

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