guest experience supervisor Jobs in Riyadh

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supervisor-banquet operations Jobs in Riyadh

supervisor-banquet operations

casual restaurant supervisor

Marriott International

<div>Additional Information 
Job Number25159848 
Job CategoryFood and Beverage &amp; Culinary 
LocationW Riyadh - KAFD, Area 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia, Saudi Arabia, 13519 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs. 
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests&rsquo; service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
W Hotels&rsquo; mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We&rsquo;re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests&rsquo; passions to life. If you are original, innovative, and always looking towards the future of what&rsquo;s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Casual Restaurant Supervisor

<div>Additional Information 
Job Number25171294 
Job CategoryFood and Beverage &amp; Culinary 
LocationMarriott Riyadh Diplomatic Quarter, 6781 Abdullah AlSahmi Street, Riyadh, Saudi Arabia, Saudi Arabia, 12511 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Assisting in Management of Restaurant Team
<ul><li>Handles employee questions and concerns.</li></ul>
<ul><li>Monitors employees to ensure performance expectations are met.</li></ul>
<ul><li>Provides feedback to employees based on observation of service behaviors.</li></ul>
<ul><li>Assists in supervising daily shift operations.</li></ul>
<ul><li>Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager.</li></ul>
<ul><li>Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.</li></ul> 
Conducting Day-to-Day Restaurant Operations
<ul><li>Ensures all employees have proper supplies, equipment and uniforms.</li></ul>
<ul><li>Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels.</li></ul>
<ul><li>Ensures compliance with all restaurant policies, standards and procedures.</li></ul>
<ul><li>Monitors alcohol beverage service in compliance with local laws.</li></ul>
<ul><li>Manages to achieve or exceed budgeted goals.</li></ul>
<ul><li>Performs all duties of restaurant employees and related departments as necessary.</li></ul>
<ul><li>Opens and closes restaurant shifts.</li></ul> 
Providing Exceptional Customer Service
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul>
<ul><li>Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Encourages employees to provide excellent customer service within guidelines.</li></ul>
<ul><li>Handles guest problems and complaints, seeking assistance from supervisor as necessary.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Assists in the review of comment cards and guest satisfaction results with employees.</li></ul>
<ul><li>Meets and greets guests.</li></ul> 
Conducting Human Resource Activities
<ul><li>Supervises on-going training initiatives.</li></ul>
<ul><li>Uses all available on the job training tools for employees.</li></ul>
<ul><li>Communicates performance expectations in accordance with job descriptions for each position.</li></ul>
<ul><li>Coaches and counsels employees regarding performance on an on-going basis.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Assists servers and hosts on the floor during meal periods and high demand times.</li></ul>
<ul><li>Recognizes good quality products and presentations.</li></ul>
<ul><li>Supervises daily shift operations in absence of Restaurant Manager.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

AsstMgr-Restaurant

Diet Watchers

<div>
 Job Title: Lounge Supervisor
 
 
 Company: Richoux
 
 
 Location: Riyadh, Saudi Arabia
 
 
 Contract Details: Full-time
 
 
 Job Overview:
 
 
 We are seeking a highly motivated and experienced Lounge Supervisor to join our team in Riyadh. The Lounge Supervisor will be responsible for overseeing the daily operations of our lounge, ensuring that our guests receive an exceptional dining experience. This is a full-time position with a competitive salary and benefits package.
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Manage and supervise the daily operations of the lounge, including opening and closing procedures, inventory management, and staff scheduling.
 </li>
 <li>
 Train and develop lounge staff to ensure they provide exceptional service to our guests.
 </li>
 <li>
 Monitor and maintain the quality of food and beverages served in the lounge, ensuring they meet our high standards.
 </li>
 <li>
 Respond to guest inquiries, concerns, and complaints in a timely and professional manner.
 </li>
 <li>
 Collaborate with the kitchen team to ensure timely and accurate food and beverage orders.
 </li>
 <li>
 Monitor and control costs and expenses, including labor, supplies, and inventory.
 </li>
 <li>
 Conduct regular inventory checks to ensure adequate stock levels and minimize waste.
 </li>
 <li>
 Ensure compliance with all health and safety regulations and company policies.
 </li>
 <li>
 Assist in creating and implementing promotions and special events to attract and retain customers.
 </li>
 <li>
 Collaborate with the management team to develop and implement strategies to increase sales and revenue.
 
 
 
 </li>
 </ul>
 Qualifications:
 
 
 <ul>
 <li>
 Minimum of 2 years experience in a supervisory role in a restaurant or lounge setting.
 </li>
 <li>
 Excellent leadership and communication skills.
 </li>
 <li>
 Strong knowledge of food and beverage operations, including inventory management and cost control.
 </li>
 <li>
 Ability to manage and motivate a team to provide excellent customer service.
 </li>
 <li>
 Proven track record of meeting and exceeding sales targets.
 </li>
 <li>
 Knowledge of local health and safety regulations.
 </li>
 <li>
 Fluent in Arabic, knowledge of English is a plus.
 </li>
 <li>
 Ability to work flexible hours, including weekends and holidays.
 
 
 
 </li>
 </ul>
 If you are a dynamic and results-driven individual with a passion for the hospitality industry, we want to hear from you! Join our team at Richoux and be a part of our exciting growth in Riyadh, Saudi Arabia. We offer a competitive salary, benefits package, and opportunities for career advancement. Apply now and become a part of our team!
</div>

Lounge Supervisor

SIHAMCO

<div>
 
 
 Job Summary:
 
 
 
 
 We are seeking an experienced and highly organized
 
 Purchasing Supervisor
 
 to manage and oversee the procurement operations for our growing restaurant chain and events venue in Riyadh. The ideal candidate will have deep knowledge of the
 
 local Saudi market
 
 , specifically for
 
 food and beverage products, hospitality and restaurant equipment, and services
 
 , ensuring cost-effective and timely purchasing while maintaining quality and compliance with company standards.
 
 
 
 
 Key Responsibilities:
 
 
 
 
 <ul>
 <li>
 Supervise and manage the day-to-day purchasing activities for all F&amp;B and hospitality-related supplies across multiple restaurant outlets.
 </li>
 <li>
 Source, evaluate, and negotiate with local suppliers and vendors to ensure competitive pricing, quality, and delivery timelines.
 </li>
 <li>
 Build and maintain strong relationships with local food distributors, equipment suppliers, packaging vendors, and other key stakeholders.
 </li>
 <li>
 Monitor inventory levels and coordinate with the operations and kitchen teams to forecast and fulfill supply needs.
 </li>
 <li>
 Ensure all purchasing activities comply with company policies, local regulations, and food safety standards.
 </li>
 <li>
 Analyze market trends and stay updated on seasonal availability, pricing changes, and new product launches in the Saudi market.
 </li>
 <li>
 Review and approve purchase orders, contracts, and supplier agreements.
 </li>
 <li>
 Track KPIs such as cost savings, delivery performance, and supplier reliability.
 </li>
 <li>
 Work closely with Finance and Inventory Control to reconcile invoices and resolve discrepancies.
 </li>
 <li>
 Lead and mentor junior procurement staff or purchasing assistants, if applicable.
 
 
 </li>
 </ul>
 
 
 Key Responsibilities:
 
 
 
 
 <ul>
 <li>
 Supervise and manage the day-to-day purchasing activities for all F&amp;B and hospitality-related supplies across multiple restaurant outlets.
 </li>
 <li>
 Source, evaluate, and negotiate with local suppliers and vendors to ensure competitive pricing, quality, and delivery timelines.
 </li>
 <li>
 Build and maintain strong relationships with local food distributors, equipment suppliers, packaging vendors, and other key stakeholders.
 </li>
 <li>
 Monitor inventory levels and coordinate with the operations and kitchen teams to forecast and fulfill supply needs.
 </li>
 <li>
 Ensure all purchasing activities comply with company policies, local regulations, and food safety standards.
 </li>
 <li>
 Analyze market trends and stay updated on seasonal availability, pricing changes, and new product launches in the Saudi market.
 </li>
 <li>
 Review and approve purchase orders, contracts, and supplier agreements.
 </li>
 <li>
 Track KPIs such as cost savings, delivery performance, and supplier reliability.
 </li>
 <li>
 Work closely with Finance and Inventory Control to reconcile invoices and resolve discrepancies.
 </li>
 <li>
 Lead and mentor junior procurement staff or purchasing assistants, if applicable.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Minimum 3-5 years of experience in purchasing/procurement within the F&amp;B or hospitality industry.
 </li>
 <li>
 Strong knowledge of the Saudi market, especially within Riyadh, for food products, packaging, cleaning supplies, and restaurant equipment.
 </li>
 <li>
 Proven negotiation skills and vendor management experience.
 </li>
 <li>
 Familiarity with local food safety regulations and quality standards.
 </li>
 <li>
 Proficiency in MS Office and procurement/inventory software (e.g., SAP, Oracle, or restaurant POS systems).
 </li>
 <li>
 Strong communication, organizational, and leadership skills.
 </li>
 <li>
 Fluent in Arabic and English (spoken and written).
 </li>
 <li>
 Valid Saudi driving license
 
 
 </li>
 </ul>
 
 About The Group:
 
 
 
 SIHAMCO is a strategic partner operating proudly under the General Entertainment Authority (GEA), National Events Center (NEC), Riyadh Season and Jeddah Season since 2019.
 
 
 At SIHAMCO, we don't just lead Saudi Arabia's hospitality and entertainment evolution&mdash;we create it from the ground up. Since 2008, we've been designing, constructing, and operating exceptional experiences that blend local authenticity with global standards. Every destination and concept we launch reflects our commitment to cultural storytelling, creative excellence, and operational precision.
 
 
 
 Crafting a Homegrown Legacy
 
 
 
 All brands under SIHAMCO are homegrown Saudi concepts, fully developed in-house &mdash; from initial vision and brand identity to concept creation, design, execution and operation. We don't import ideas; we build them &mdash; crafting unforgettable experiences from scratch that resonate deeply with both local and international audiences.
 
 
 
 Our Signature Brands
 
 
 
 Every brand under our umbrella is proudly reflecting the heart and soul of Saudi culture, while achieving international acclaim. With over 25 original homegrown brands, SIHAMCO not only sets &mdash; but consistently surpasses &mdash; global standards in Entertainment, Hospitality, F&amp;B, Lifestyle, Wellness, Family &amp; Pet Entertainment Experience. Our signature ventures: The Groves, ZodiaC Cuisine, Little Krazy, LucaLand, LucaPark, The Polar Ice Bar, Milk &amp; Butter Nail Spa, Kooz Karak, Birds of Eden, El Lechazo, Khawaja Yanni, Zama Zulu, Hawanim Groves City, Vida Vera, The Groves Pizzeria and Gem-In-I showcase what it means to innovate locally and shine globally.
 
 
 Our brands are also registered across the GCC and internationally such as the United Kingdom, Egypt, Morocco etc ensuring full legal protection and readiness for global expansion.
 
 
 
 We Are Only Getting Started!
 
 
 
 Several exciting new concepts and brands are currently under development, with launches planned in the coming months. From bold new ideas to thoughtfully crafted experiences, SIHAMCO continues to grow its portfolio with originality, creativity and cultural pride.
 
 
 
 People First
 
 
 
 Our team is our greatest asset&mdash;a dynamic mix of local talent and international expertise, all united by a passion for excellence. We nurture careers, encourage creativity, and build leaders.
 
 
 
 Benefits
 
 
 
 At SIHAMCO, we believe in rewarding our team with more than just a job &mdash; we offer an inspiring work environment and real opportunities for growth. Our benefits include:
 
 
 <ul>
 <li>
 Competitive salary packages - aligned with market standards and experience
 </li>
 <li>
 Visa (1 year temp) &amp; Flights into the country for non-citizens
 </li>
 <li>
 Accommodation
 </li>
 <li>
 Transportation Allowance
 </li>
 <li>
 Career development &amp; Internal promotions - grow with us across departments and seasons
 </li>
 <li>
 Creative &amp; collaborative work culture - built on passion, innovation, and attention to detail
 </li>
 <li>
 Exposure to high-end hospitality &amp; entertainment concepts - gain experience in premium F&amp;B and entertainment
 </li>
 <li>
 Experience working on premium events within The Groves, Riyadh Season
 </li>
 <li>
 Cultural diversity - join a team of passionate professionals from around the world
 
 
 </li>
 </ul>
 Join us and be part of a company that's redefining hospitality in Saudi Arabia and beyond.
</div>

Procurement/Purchasing Supervisor

Sihamco

<div><h3 class="jobSectionHeader">Job Summary:</h3>
We are seeking an experienced and highly organized Purchasing Supervisor to manage and oversee the procurement operations for our growing restaurant chain and events venue in Riyadh. The ideal candidate will have deep knowledge of the local Saudi market, specifically for food and beverage products, hospitality and restaurant equipment, and services, ensuring cost-effective and timely purchasing while maintaining quality and compliance with company standards.<h3 class="jobSectionHeader">
Key Responsibilities:</h3><ul>
<li>Supervise and manage the day-to-day purchasing activities for all F&amp;B and hospitality-related supplies across multiple restaurant outlets.
</li><li>Source, evaluate, and negotiate with local suppliers and vendors to ensure competitive pricing, quality, and delivery timelines.
</li><li>Build and maintain strong relationships with local food distributors, equipment suppliers, packaging vendors, and other key stakeholders.
</li><li>Monitor inventory levels and coordinate with the operations and kitchen teams to forecast and fulfill supply needs.
</li><li>Ensure all purchasing activities comply with company policies, local regulations, and food safety standards.
</li><li>Analyze market trends and stay updated on seasonal availability, pricing changes, and new product launches in the Saudi market.
</li><li>Review and approve purchase orders, contracts, and supplier agreements.
</li><li>Track KPIs such as cost savings, delivery performance, and supplier reliability.
</li><li>Work closely with Finance and Inventory Control to reconcile invoices and resolve discrepancies.
</li><li>Lead and mentor junior procurement staff or purchasing assistants, if applicable.
</li></ul><h3 class="jobSectionHeader">Key Responsibilities:</h3><ul>
<li>Supervise and manage the day-to-day purchasing activities for all F&amp;B and hospitality-related supplies across multiple restaurant outlets.
</li><li>Source, evaluate, and negotiate with local suppliers and vendors to ensure competitive pricing, quality, and delivery timelines.
</li><li>Build and maintain strong relationships with local food distributors, equipment suppliers, packaging vendors, and other key stakeholders.
</li><li>Monitor inventory levels and coordinate with the operations and kitchen teams to forecast and fulfill supply needs.
</li><li>Ensure all purchasing activities comply with company policies, local regulations, and food safety standards.
</li><li>Analyze market trends and stay updated on seasonal availability, pricing changes, and new product launches in the Saudi market.
</li><li>Review and approve purchase orders, contracts, and supplier agreements.
</li><li>Track KPIs such as cost savings, delivery performance, and supplier reliability.
</li><li>Work closely with Finance and Inventory Control to reconcile invoices and resolve discrepancies.
</li><li>Lead and mentor junior procurement staff or purchasing assistants, if applicable.
</li></ul>Requirements<ul><li><ul>
<li>
Minimum 3&ndash;5 years of experience in purchasing/procurement within the F&amp;B or hospitality industry.
</li><li>Strong knowledge of the Saudi market, especially within Riyadh, for food products, packaging, cleaning supplies, and restaurant equipment.
</li><li>Proven negotiation skills and vendor management experience.
</li><li>Familiarity with local food safety regulations and quality standards.
</li><li>Proficiency in MS Office and procurement/inventory software (e.g., SAP, Oracle, or restaurant POS systems).
</li><li>Strong communication, organizational, and leadership skills.
</li><li>Fluent in Arabic and English (spoken and written).
</li><li>Valid Saudi driving license
</li></ul></li></ul>About The Group:
SIHAMCO is a strategic partner operating proudly under the General Entertainment Authority (GEA), National Events Center (NEC), Riyadh Season and Jeddah Season since 2019.
At SIHAMCO, we don&rsquo;t just lead Saudi Arabia&rsquo;s hospitality and entertainment evolution&mdash;we create it from the ground up. Since 2008, we&rsquo;ve been designing, constructing, and operating exceptional experiences that blend local authenticity with global standards. Every destination and concept we launch reflects our commitment to cultural storytelling, creative excellence, and operational precision.
Crafting a Homegrown Legacy
All brands under SIHAMCO are homegrown Saudi concepts, fully developed in-house &mdash; from initial vision and brand identity to concept creation, design, execution and operation. We don&rsquo;t import ideas; we build them &mdash; crafting unforgettable experiences from scratch that resonate deeply with both local and international audiences.
Our Signature Brands
Every brand under our umbrella is proudly reflecting the heart and soul of Saudi culture, while achieving international acclaim. With over 25 original homegrown brands, SIHAMCO not only sets &mdash; but consistently surpasses &mdash; global standards in Entertainment, Hospitality, F&amp;B, Lifestyle, Wellness, Family &amp; Pet Entertainment Experience. Our signature ventures: The Groves, ZodiaC Cuisine, Little Krazy, LucaLand, LucaPark, The Polar Ice Bar, Milk &amp; Butter Nail Spa, Kooz Karak, Birds of Eden, El Lechazo, Khawaja Yanni, Zama Zulu, Hawanim Groves City, Vida Vera, The Groves Pizzeria and Gem-In-I showcase what it means to innovate locally and shine globally.
Our brands are also registered across the GCC and internationally such as the United Kingdom, Egypt, Morocco etc ensuring full legal protection and readiness for global expansion.
We Are Only Getting Started!
Several exciting new concepts and brands are currently under development, with launches planned in the coming months. From bold new ideas to thoughtfully crafted experiences, SIHAMCO continues to grow its portfolio with originality, creativity and cultural pride.
People First
Our team is our greatest asset&mdash;a dynamic mix of local talent and international expertise, all united by a passion for excellence. We nurture careers, encourage creativity, and build leaders.
Benefits
At SIHAMCO, we believe in rewarding our team with more than just a job &mdash; we offer an inspiring work environment and real opportunities for growth. Our benefits include:<ul>
<li>Competitive salary packages &ndash; aligned with market standards and experience</li>
<li>Visa (1 year temp) &amp; Flights into the country for non-citizens</li>
<li>Accommodation</li>
<li>Transportation Allowance</li>
<li>Career development &amp; Internal promotions &ndash; grow with us across departments and seasons</li>
<li>Creative &amp; collaborative work culture &ndash; built on passion, innovation, and attention to detail</li>
<li>Exposure to high-end hospitality &amp; entertainment concepts &ndash; gain experience in premium F&amp;B and entertainment</li>
<li>Experience working on premium events within The Groves, Riyadh Season</li>
<li>Cultural diversity &ndash; join a team of passionate professionals from around the world</li>
</ul>Join us and be part of a company that&rsquo;s redefining hospitality in Saudi Arabia and beyond.</div>

qlub

Job Title Head of PerformanceRole Overview As the Head of Performance, you will be responsible for driving the adoption and sustained growth of Qlub solutions across partnered restaurants. This role requires a strategic thinker with strong operational execution skills to ensure adoption, retention, and GMV targets are achieved. You will serve as the bridge between Qlub’s product, restaurant management, and frontline staff—ensuring seamless implementation, continuous engagement, and performance optimization.&nbsp;Key ResponsibilitiesAdoption &amp; Growth Management<ul><li>Own and drive restaurant adoption KPIs, ensuring steady GMV growth across the portfolio.</li><li>Implement adoption strategies such as staff training, incentive programs, and customer engagement initiatives.</li><li>Identify underperforming restaurants and execute recovery plans to reactivate them quickly.</li><li>Monitor daily, weekly, and monthly adoption reports; analyze trends and take proactive action.</li></ul>Restaurant &amp; Waiter Engagement<ul><li>Build strong relationships with restaurant managers and staff to position Qlub as a value-added solution.</li><li>Organize on-site visits and regular check-ins to strengthen partnerships.</li><li>Lead waiter engagement programs (competitions, reward schemes, motivational sessions) to boost usage.</li><li>Act as a trusted advisor to restaurant teams, highlighting the benefits of cashback, discounts, and digital adoption.</li></ul>Performance Monitoring &amp; Reporting<ul><li>Develop and maintain dashboards and performance reports (e.g., Power BI) to track adoption, retention, and GMV.</li><li>Provide weekly/monthly performance updates to management with clear insights and recommended actions.</li><li>Ensure data-driven decision-making by analyzing adoption trends, identifying bottlenecks, and proposing solutions.</li></ul>Cross-Functional Collaboration<ul><li>Work closely with Tech Ops &amp; SRE to resolve system issues impacting adoption.</li><li>Partner with Sales &amp; Onboarding teams to ensure smooth restaurant activation.</li><li>Collaborate with Marketing to drive targeted campaigns for cashback, discounts, and gift cards.</li></ul>Strategic Initiatives<ul><li>Design and execute adoption growth strategies aligned with company goals.</li><li>Develop standard operating procedures (SOPs) for restaurant performance management.</li><li>Benchmark adoption and GMV performance against competitors and market trends.</li><li>Drive initiatives to enhance customer experience and restaurant satisfaction with Qlub.</li></ul>&nbsp;Key Performance Indicators (KPIs)<ul><li>Adoption Rate (%) – Actual vs. Target.</li><li>Retention Rate (%) – Restaurants consistently using Qlub.</li><li>GMV Growth – Total sales processed via Qlub solutions.</li><li>Waiter Engagement Score – Participation and performance improvement.</li><li>Restaurant Satisfaction &amp; Feedback – Measured through surveys and visits.</li></ul>&nbsp;Qualifications &amp; Skills<ul><li>Bachelor’s degree in Business, Management, Engineering, or related field (MBA is a plus).</li><li>7+ years in performance management, restaurant operations, or SaaS adoption roles.</li><li>Strong data analysis and reporting skills (Power BI/Tableau and Excel).</li><li>Proven ability to motivate and engage frontline staff.</li><li>Excellent communication, relationship-building, and negotiation skills.</li><li>Strategic mindset with strong operational execution ability.</li><li>Fluency in English and Arabic.</li></ul>&nbsp;Why This Role is CriticalThis position plays a central role in Qlub’s success, ensuring that restaurants not only adopt but also continue to grow with Qlub. By empowering restaurant managers, engaging waiters, and leveraging data-driven strategies, you will directly impact revenue, customer satisfaction, and long-term retention.&nbsp;Freelancers &amp; Hiring<ul><li>Coordinate and manage freelancers to support restaurant visits and adoption activities.</li><li>Oversee hiring processes for freelance waiters/field staff to ensure strong execution of adoption strategies.</li><li>Ensure freelancers are trained, motivated, and aligned with Qlub’s goals.</li></ul>&nbsp;

Head of Performance

Ajwan Group

Urgent Hiring: Senior Accountant &ndash; F&amp;B DivisionA leading operator of distinguished restaurant brands across Saudi Arabia, is seeking a Senior Accountant to join our dynamic finance team. This is a fantastic opportunity for an experienced accounting professional from the restaurant, hospitality, or food retail sector to contribute to a fast-paced and growing organization.Role OverviewAs a Senior Accountant &ndash; F&amp;B Division, you will play a key role in overseeing the financial operations of multiple restaurant branches. You will ensure financial accuracy, compliance with Saudi regulations, and support strategic decision-making through insightful analysis and reporting.Key Responsibilities<ul><li>Prepare, review, and audit daily, monthly, and annual financial reports for multiple restaurant locations.</li><li>Manage end-to-end accounts payable and receivable processes.</li><li>Analyze inventory and cost of goods sold (COGS) for raw materials and finished products.</li><li>Assist in budget preparation, forecasting, and variance analysis.</li><li>Ensure full compliance with IFRS and Saudi VAT regulations.</li><li>Conduct regular bank reconciliations and maintain accurate banking records.</li><li>Provide financial insights and reports to support business strategy.</li><li>Drive improvements in accounting procedures, systems, and controls.</li><li>Collaborate closely with restaurant operations to meet financial goals.</li></ul>Qualifications &amp; Requirements<ul><li>Bachelor&rsquo;s degree in Accounting, Finance, or a related field.</li><li>5&ndash;10 years of accounting experience, preferably in the restaurant or hospitality industry.(4 years in same position )</li><li>Strong knowledge of accounting standards and financial reporting.</li><li>Excellent understanding of Saudi VAT laws and regulations.</li><li>Proficiency in ERP systems (e.g., Oracle, SAP, NetSuite, Dynamics 365).</li><li>Advanced skills in Microsoft Excel (pivot tables, formulas, data analysis) and other MS Office tools.</li><li>Strong analytical, organizational, and communication skills (in both Arabic and English).</li><li>Ability to work independently and under pressure to meet tight deadlines.</li><li>Must be currently residing in KSA with a transferable Iqama.</li><li>KSA Driving licence Must</li></ul>What We Offer<ul><li>A collaborative and professional work environment with growth opportunities.</li><li>Competitive salary and benefits package (based on experience and qualifications).</li><li>The chance to join a reputable hospitality group operating across the Kingdom.</li></ul>Job Types: Full-time, PermanentLicense/Certification:<ul><li>KSA Driving licence (Preferred)</li></ul>Location:<ul><li>Riyadh (Preferred)</li></ul>

Senior Accountant (F&B Division)

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Head of Performance

Senior Accountant (F&B Division)