executive assistant

general manager

front desk receptionist

customer care executive

customer service executive

chief concierge

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25193353<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>W Dubai-Mina Seyahi, King Salman Bin Abdulaziz Al Saud Street, Dubai, United Arab Emirates, United Arab Emirates, 213084<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Management<p></p><div><div><br>
<p><b>JOB SUMMARY</b></p><p><br>
</p><p>Responsible for supporting all aspects of Concierge functions in accordance with hotel standards. Maintains a concierge service and management philosophy that serves as a guide to respective staff. Assists in developing and maintaining the acknowledgment and service of all guests visiting the location. Supports management to ensure all departments are aware of all guests&rsquo; needs and information prior to arrival that will lead to a unique, memorable and personal stay.</p><p><br>
</p><p><b>CANDIDATE PROFILE</b></p><p><br>
</p><p><b>Education and Experience</b></p>
<ul><li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
<p>OR</p>
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; no prior work experience required</li></ul><p><br>
</p><p><b>CORE WORK ACTIVITIES</b></p><p><br>
</p><p><b>Maintaining Concierge Goals</b></p>
<ul><li>Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish work.</li></ul>
<ul><li>Supports concierge team to keep them focused on the critical components of operations to drive guest satisfaction and the desired financial results.</li></ul>
<ul><li>Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.</li></ul>
<ul><li>Supports the establishment of an effective database to be used by all team members for restaurant and local attractions.</li></ul>
<ul><li>Establishes relationships with local attractions, restaurants and other businesses to enhance guests&rsquo; experiences.</li></ul>
<ul><li>Provides recommendations and arranges services for guests as requested (e.g., car rental, airline and train tickets, office services, beauty and barber services, baby sitting, repairs, shopping).</li></ul>
<ul><li>Maintains awareness of cultural differences needed to meet guest's specific needs and requirements.</li></ul>
<ul><li>Provides check-in and check-out services and handles reservations when needed.</li></ul>
<ul><li>Maintains knowledge of rooms and their locations, services and facilities of the hotel.</li></ul>
<ul><li>Ensures repeat and VIP guests are receiving appropriate service and ensures their requests are carried out.</li></ul>
<ul><li>Responds to emergency situations using appropriate procedures.</li></ul>
<ul><li>Maintains awareness of daily operations and events at the hotel.</li></ul>
<ul><li>Maintains knowledge of daily house-count, arrivals/departures, VIPs, scheduled in-house group names, background, activities, locations, and times as well as special requests/arrangements</li></ul>
<ul><li>Provides warm welcome and anticipation of guest needs throughout their stay.</li></ul>
<ul><li>Encourages and building mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serving as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Ensures concierge team effectively handles guest requests and adheres to all hotel policies, procedures and standards while striving towards total guest satisfaction.</li></ul><p><br>
</p><p><b>Ensuring Exceptional Customer Service</b></p>
<ul><li>Assists in ensuring the concierge team provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Supports employees understanding of customer service expectations and parameters.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul><p><br>
</p><p><b>Additional Responsibilities</b></p>
<ul><li>Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluates results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives and the peers on relevant information in a timely manner.</li></ul>
<ul><li>Participates in departmental meetings and continually communicates a clear and consistent message regarding the front of house goals to produce desired results.</li></ul></div><p></p><div><br>
</div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
W Hotels&rsquo; mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We&rsquo;re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests&rsquo; passions to life. If you are original, innovative, and always looking towards the future of what&rsquo;s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Chief Concierge

<div><b>Additional Information</b><br>
<b>Job Number</b>25195704<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>Lapita Dubai Parks and Resorts Autograph Collection, Dubai Parks &amp; Resorts, Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bell person, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Ensure that any outstanding requests from the previous day receive priority and are resolved. Monitor inventory and order general office supplies. Notify Loss Prevention/Security of any guest reports of theft.</p><p><br>
</p><p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: At least 1 year of related work experience.</p>
<p>Supervisory Experience: At least 1 year of supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today&rsquo;s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative &ndash; in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Assistant Chief Concierge

Fairmont The Palm, Dubai

<div>
 <ul>
  <li>
   Overlook the daily operations of the whole Concierge/Guest Services department.
  </li>
  <li>
   Coach, lead, guide and direct the efforts of the team of Concierge/Guest Services Agents.
  </li>
  <li>
   Approve and adjust schedules as required based on business volume forecasts.
  </li>
  <li>
   Provide feedback, seizes training and coaching opportunities with Colleagues.
  </li>
  <li>
   Support training initiatives and provides a training role as required.
  </li>
  <li>
   Ensure everyone in the team is knowledgeable about hotel facilities, updated on activities, promotions and happenings in the hotel/city and be able to provide accurate information to guests.
  </li>
  <li>
   Act as an ambassador of the hotel and provide assistance to variety of requests. Expected to make what seem to be impossible and unusual happen.
  </li>
  <li>
   Maintain a network of service providers for the efficient conduct in coordinating guest requirements.
  </li>
  <li>
   Ensure availability of printed/digital materials such as brochures of local attractions, sister hotels, restaurants, city maps, etc. which may be handed over to guests.
  </li>
  <li>
   Manage the facilitation of guest request relating to dining activities (both inside and outside of hotel), shows, recreation, tours, transport, florists, doctor, dentist, child care and any other services which are not available at the hotel.
  </li>
  <li>
   Respond to queries positively.
  </li>
  <li>
   Follow through all endorsements at the concierge and ensure completion.
  </li>
  <li>
   Ensure that all luggage, messages, parcels, etc. are handled, delivered, retrieved or stored efficiently.
  </li>
  <li>
   Be transparent and responsible on matters involving finances.
  </li>
  <li>
   Maintain absolute integrity and trustworthiness in the team.
  </li>
  <li>
   Adhere to the established financial guidelines and control all costs.
  </li>
  <li>
   Manage the daily documentation/recording of bills particularly filing of receipts.
  </li>
  <li>
   Manage all activities relating to Concierge and ensure that all transactions are performed in the best interest of the company.
  </li>
  <li>
   Monitor responsible use of all available systems and equipment in the hotel.
  </li>
  <li>
   Promotes and follows a safe work environment.
  </li>
  <li>
   Promotes and leads a service driven, results driven work environment.
  </li>
  <li>
   Follows departmental SOP&rsquo;s (Standard Operating Procedures) including all safety policies
  </li>
  <li>
   Promote all hotel services, offers and facilities and their operating hours.
  </li>
  <li>
   Other duties as assigned.
  </li>
 </ul>
 <p>
 </p>
</div>


Head Concierge

Fairmont Hotels & Resorts

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids&rsquo; Club.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Overlook the daily operations of the whole Concierge/Guest Services department.
  </li>
  <li>
   Coach, lead, guide and direct the efforts of the team of Concierge/Guest Services Agents.
  </li>
  <li>
   Approve and adjust schedules as required based on business volume forecasts.
  </li>
  <li>
   Provide feedback, seizes training and coaching opportunities with Colleagues.
  </li>
  <li>
   Support training initiatives and provides a training role as required.
  </li>
  <li>
   Ensure everyone in the team is knowledgeable about hotel facilities, updated on activities, promotions and happenings in the hotel/city and be able to provide accurate information to guests.
  </li>
  <li>
   Act as an ambassador of the hotel and provide assistance to variety of requests. Expected to make what seem to be impossible and unusual happen.
  </li>
  <li>
   Maintain a network of service providers for the efficient conduct in coordinating guest requirements.
  </li>
  <li>
   Ensure availability of printed/digital materials such as brochures of local attractions, sister hotels, restaurants, city maps, etc. which may be handed over to guests.
  </li>
  <li>
   Manage the facilitation of guest request relating to dining activities (both inside and outside of hotel), shows, recreation, tours, transport, florists, doctor, dentist, child care and any other services which are not available at the hotel.
  </li>
  <li>
   Respond to queries positively.
  </li>
  <li>
   Follow through all endorsements at the concierge and ensure completion.
  </li>
  <li>
   Ensure that all luggage, messages, parcels, etc. are handled, delivered, retrieved or stored efficiently.
  </li>
  <li>
   Be transparent and responsible on matters involving finances.
  </li>
  <li>
   Maintain absolute integrity and trustworthiness in the team.
  </li>
  <li>
   Adhere to the established financial guidelines and control all costs.
  </li>
  <li>
   Manage the daily documentation/recording of bills particularly filing of receipts.
  </li>
  <li>
   Manage all activities relating to Concierge and ensure that all transactions are performed in the best interest of the company.
  </li>
  <li>
   Monitor responsible use of all available systems and equipment in the hotel.
  </li>
  <li>
   Promotes and follows a safe work environment.
  </li>
  <li>
   Promotes and leads a service driven, results driven work environment.
  </li>
  <li>
   Follows departmental SOP&rsquo;s (Standard Operating Procedures) including all safety policies
  </li>
  <li>
   Promote all hotel services, offers and facilities and their operating hours.
  </li>
  <li>
   Other duties as assigned.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Passion for guest service
  </li>
  <li>
   Excellent written and verbal communication, interpersonal and leadership skills.
  </li>
  <li>
   Highly organized, results-oriented with the ability to be flexible and work well under pressure.
  </li>
  <li>
   Strong interpersonal and problem-solving abilities.
  </li>
  <li>
   Highly responsible &amp; reliable.
  </li>
  <li>
   Fluency in English, secondary language preferred.
  </li>
  <li>
   Minimum of 3-year previous proven Managerial position or equivalent in a customer service industry.
  </li>
  <li>
   Must have the ability to handle a multitude of tasks and Guest requests.
  </li>
  <li>
   Computer proficiency in a Windows environment (Word, Excel, PowerPoint).
  </li>
  <li>
   Knowledge of Micros-Fidelio Property Management System an asset.
  </li>
  <li>
   Ability to work cohesively with fellow colleagues as part of a team.
  </li>
  <li>
   Ability to focus attention on guest needs, remaining calm and courteous at all times.
  </li>
 </ul>
</div>


Fairmont

<div><b>Company Description</b><p><br>
Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids&rsquo; Club.</p><b><br>
Job Description</b><br>
<ul><li>
Overlook the daily operations of the whole Concierge/Guest Services department.</li><li>
Coach, lead, guide and direct the efforts of the team of Concierge/Guest Services Agents.</li><li>
Approve and adjust schedules as required based on business volume forecasts.</li><li>
Provide feedback, seizes training and coaching opportunities with Colleagues.</li><li>
Support training initiatives and provides a training role as required.</li><li>
Ensure everyone in the team is knowledgeable about hotel facilities, updated on activities, promotions and happenings in the hotel/city and be able to provide accurate information to guests.</li><li>
Act as an ambassador of the hotel and provide assistance to variety of requests. Expected to make what seem to be impossible and unusual happen.</li><li>
Maintain a network of service providers for the efficient conduct in coordinating guest requirements.</li><li>
Ensure availability of printed/digital materials such as brochures of local attractions, sister hotels, restaurants, city maps, etc. which may be handed over to guests.</li><li>
Manage the facilitation of guest request relating to dining activities (both inside and outside of hotel), shows, recreation, tours, transport, florists, doctor, dentist, child care and any other services which are not available at the hotel.</li><li>
Respond to queries positively.</li><li>
Follow through all endorsements at the concierge and ensure completion.</li><li>
Ensure that all luggage, messages, parcels, etc. are handled, delivered, retrieved or stored efficiently.</li><li>
Be transparent and responsible on matters involving finances.</li><li>
Maintain absolute integrity and trustworthiness in the team.</li><li>
Adhere to the established financial guidelines and control all costs.</li><li>
Manage the daily documentation/recording of bills particularly filing of receipts.</li><li>
Manage all activities relating to Concierge and ensure that all transactions are performed in the best interest of the company.</li><li>
Monitor responsible use of all available systems and equipment in the hotel.</li><li>
Promotes and follows a safe work environment.</li><li>
Promotes and leads a service driven, results driven work environment.</li><li>
Follows departmental SOP&rsquo;s (Standard Operating Procedures) including all safety policies</li><li>
Promote all hotel services, offers and facilities and their operating hours.</li><li>
Other duties as assigned.</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Passion for guest service</li><li>
Excellent written and verbal communication, interpersonal and leadership skills.</li><li>
Highly organized, results-oriented with the ability to be flexible and work well under pressure.</li><li>
Strong interpersonal and problem-solving abilities.</li><li>
Highly responsible &amp; reliable.</li><li>
Fluency in English, secondary language preferred.</li><li>
Minimum of 3-year previous proven Managerial position or equivalent in a customer service industry.</li><li>
Must have the ability to handle a multitude of tasks and Guest requests.</li><li>
Computer proficiency in a Windows environment (Word, Excel, PowerPoint).</li><li>
Knowledge of Micros-Fidelio Property Management System an asset.</li><li>
Ability to work cohesively with fellow colleagues as part of a team.</li><li>
Ability to focus attention on guest needs, remaining calm and courteous at all times.</li></ul></div>

Bab Al Shams Desert Resort

<div></div><div><div>Assistant Manager, Concierge<br>
(18533)</div><br>
<div></div>
<div>Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place.</div>
<div>Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke entertainment are the beating heart of our legendary desert-based destination. Part of our unique Rare Finds collection, the essence of Bab Al Shams joins our guests together to discover the most soulful experiences and humbling journeys, set against Dubai&rsquo;s endless dunes and rich culture.</div><br>
<div></div>
<div><b>
About The Role</b></div>
<div>
Ensures that the level of service that is delivered to guest upon arrival and departure is in a safe and professional manner, aiming to exceed guest expectations as they are the first and last impression of the hotel. To ensure that all guests are given a friendly, courteous, informative and efficient service, on airport / chauffer and shuttle service transfers, ensuring that standards are maintained to achieve maximum guest satisfaction.</div>
<div><b>
Key Duties and Responsibilities</b></div>
<ul><li>To ensure that all Concierge employees adhere to the section&rsquo;s Standard Operating Procedures</li></ul>
at all times<br>
<ul><li>To respond orally to positive or negative feedback received directly from guests or via comment.</li></ul>
cards/feedback systems and to develop strategies to address potential service shortfalls.<br>
<ul><li>To be aware of local market competition, to monitor trends within the industry and make suggestions how these could be implemented in our resort.</li><li>To always lead all Concierge employees by example and to create a challenging and fun environment for all staff to work in</li><li>To be innovative, suggesting new ideas and investigating new ways of doing things or new services for our guests</li><li>To handle guest complaints, comments, problems/requests and other incidents in a professional &amp; efficient manner, to document all complaints and incidents properly and to ensure that the (Assistant) Front Office Manager and other HoDs and Managers are fully informed about complaints/issues concerning their areas of responsibility.</li><li>To ensure that all Concierge employees work in a safe manner, that work related accidents, sick leave and staff turnover are kept to a minimum within the department and that all hotel policies and laws &amp; regulations of the UAE are always adhered to by all staff members.</li><li>To be fully aware of the hotel&rsquo;s credit policy and to make sure that all Concierge employees on duty is, too, and are always adhering to all aspects of the credit policy.</li><li>To be fully aware of all hotel policies, procedures and government rules &amp; regulations and to</li></ul>
Always maintain good relations with the police and other local authorities.<br>
<ul><li>Covers the Concierge Desk as required and carries out duties of Concierge Desk staff.</li><li>Ensures that staff reports punctually for work as per their schedule.</li><li>Ensures that the staff report for duty in the correct as well as neat and tidy uniform.</li><li>Maintains accurate administrative records of all documents.</li><li>Organizes the safekeeping of guest luggage and regularly checks the storeroom.</li><li>Co-ordinates daily departmental briefings.</li><li>To make sure that all Concierge employees on duty are always fully aware of all activities taking place in the hotel, the city and the region, so that guests consistently receive up-to-date and correct information.</li><li>To maintain effective key control and to liaise with the Security Department in all matters concerning guestroom security.</li><li>To ensure that all Concierge employees on duty are fully familiar with the hotel and conversant.</li></ul>
with all hotel services and the opening &amp; closing times of all outlets<br>
<ul><li>To ensure that all Concierge employees are anticipating our guests&rsquo; and visitors&rsquo; needs.</li></ul>
whenever possible and act pro-actively to provide them with the best possible hotel experience.<br>
<ul><li>To ensure that the Porte-coch&egrave;re/driveways outside the hotel entrances are always kept clean and free of obstacles</li><li>Ensures that all departmental / Cross Trainings are recorded as per the required guidelines, set by the company.</li><li>Prepares work schedules for Concierge staff to ensure optimum coverage within the department at all times.</li><li>Ensures that staff working hours are recorded accurately and in accordance with the hotel policies and procedures.</li><li>Ensures details of staff vacation, lieu time and worked public holidays are recorded in accordance with hotel policies and procedures.</li><li>Assists in the recruitment of staff for the Concierge department.</li><li>Carries out regular appraisals for all Concierge staff.</li><li>Regularly spot-checks the cleanliness of the hotel vehicles in absence of the Assistant Manager Transportation.</li><li>Ensures that the &lsquo;Miscellaneous Charge Voucher&rsquo; for transportation charges is accurately inventoried for the purpose of night auditing.</li><li>Oversees and ascertains that all vouchers of outside companies used at the Concierge Desk are correctly filled out and all necessary details entered for proper processing by the hotel Accounts Department.</li><li>Ensures proper handling of cash received from guests/front desks for purchasing items on guests&rsquo; behalf (e.g. Airline ticket, novelty items, etc.).</li><li>Trains the colleagues to participate in the &ldquo;Concierge of the Year&rdquo; competition.</li><li>Coordinates daily activities with hotel management team on a daily basis.</li><li>Participates in monthly department meetings, keeping staff informed of all activities in the hotel, reinforcing Standards of Excellence and promotes a strong team atmosphere and culture.</li><li>Remains current in all updates with regards to new procedures and training.</li><li>Ensures staff is fully trained in emergency procedures.</li><li>To carry out shifts/tasks when required and to perform any other duties that may be assigned from time to time by the Management.</li><li>Supervises Concierge team to have smooth day to day operations.</li><li>Provides constant coaching, counseling and discipline to colleagues to ensure their capability to meet the needs of the customer and the organization.</li></ul>
<div><b>
Experience &amp; Educational Requirements</b></div>
<ul><li>Hotel Management bachelor&rsquo;s degree / Diploma or its equivalent.</li><li>3 years in similar position in a five-star hotel.</li><li>Computer competency requiring word-processing, spreadsheet and database software knowledge and experience.</li><li>Hotel property management systems such as Opera and understanding of sales systems such as Micros.</li><li>Professional presentation</li><li>Outstanding guest services skills</li><li>Sophisticated verbal &amp; written communication skills</li><li>Strong interpersonal and problem-solving abilities.</li><li>Highly responsible &amp; reliable</li><li>Ability to work well under pressure in a fast-paced environment.</li><li>Ability to work cohesively as part of a team.</li><li>Ability to focus attention on guest needs, always remaining calm and courteous.</li><li>Interpersonal ability</li><li>Attention to detail.</li><li>Customer service oriented</li><li>Teamwork</li><li>Professionalism</li></ul><br>
<div></div>
<div>Join a team that is warm,caring, connected and empowered to create truly unique experiences. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</div></div>

Assistant Manager, Concierge

<div></div><div><div>Team Leader, Concierge<br>
(18538)</div><br>
<div></div>
<div>Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place.</div>
<div>Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke entertainment are the beating heart of our legendary desert-based destination. Part of our unique Rare Finds collection, the essence of Bab Al Shams joins our guests together to discover the most soulful experiences and humbling journeys, set against Dubai&rsquo;s endless dunes and rich culture.</div><br>
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<div><b>
About The Role</b></div>
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Assists Concierge team in maintaining a high level of supervision within the Concierge department by proactive and interactive leadership.</div>
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Key Duties and Responsibilities</b></div>
<ul><li>To ensure that all Concierge employees adhere to the section&rsquo;s Standard Operating Procedures</li></ul>
at all times<br>
<ul><li>To respond orally to positive or negative feedback received directly from guests or via comment</li></ul>
cards/feedback systems and to develop strategies to address potential service shortfalls<br>
<ul><li>To be aware of local market competition, to monitor trends within the industry and make</li></ul>
suggestions how these could be implemented in our resort<br>
<ul><li>To lead all Concierge employees by example at all times and to create a challenging and fun</li></ul>
environment for all staff to work in<br>
<ul><li>To be innovative, suggesting new ideas and investigating new ways of doing things or new services for our guests</li><li>To handle guest complaints, comments, problems/requests and other incidents in a professional &amp; efficient manner, to document all complaints and incidents properly and to ensure that the (Assistant) Front Office Manager and other HoDs and Managers are fully informed about complaints/issues concerning their areas of responsibility</li><li>To ensure that all Concierge employees work in a safe manner, that work related accidents, sick leave and staff turnover are kept to a minimum within the department and that all hotel policies and laws &amp; regulations of the UAE are adhered to at all times by all staff members</li><li>To be fully aware of the hotel&rsquo;s credit policy and to make sure that all Concierge employees on</li></ul>
duty and are adhering to all aspects of the credit policy at all times<br>
<ul><li>To be fully aware of all hotel policies, procedures and government rules &amp; regulations and to</li></ul>
maintain good relations with the police and other local authorities at all times<br>
<ul><li>Coordinates with the Bell Attendants and Doormen ensuring the highest possible service is delivered in a friendly and professional manner.</li><li>Ensures the smooth function of the Concierge department in the absence of the Assistant Manager Concierge.</li><li>Ensures to maximize the hotel revenue at all times.</li><li>Ensures that costs are kept as low as possible, without effecting the departments operation.</li><li>Ensures that all charges done by the Concierge Department are accurately inventoried for auditing purposes.</li><li>Coordinates the delivery and collection of luggage to and from guest rooms.</li><li>Supervises acceptance of luggage for short-term storage &ndash; ensuring that details are accurately recorded and that items are stored in the designated secure area.</li><li>Supervises the release of luggage from short-term storage &ndash; ensuring that the release is accurately recorded.</li><li>Arranges transportation as requested by guests &ndash; ensuring that where necessary, charges are correctly raised and passed to the Reception Desk.</li><li>Arranges sightseeing tours and excursions as requested by guests &ndash; ensuring that charges are correctly raised and passed to the Reception Desk.</li><li>Books / reconfirm and amend airline tickets as requested by guests.</li><li>To make sure that all Concierge employees on duty are always fully aware of all activities taking</li></ul>
place in the hotel, the city and the region, so that guests consistently receive up-to-date and<br>
correct information<br>
<ul><li>To maintain effective key control and to liaise with the Security Department in all matters</li></ul>
concerning guest-room security<br>
<ul><li>To ensure that all Concierge employees on duty are fully familiar with the hotel and conversant</li></ul>
with all hotel services and the opening &amp; closing times of all outlets<br>
<ul><li>To ensure that all Concierge employees are anticipating our guests&rsquo; and visitors&rsquo; needs</li></ul>
whenever possible and act pro-actively to provide them with the best possible hotel experience<br>
<ul><li>To ensure that the port-cacheres/driveways outside the hotel entrances are always kept clean</li></ul>
and free of obstacles<br>
<ul><li>Ensures that all signage displayed in the Lobby area is accurate and kept in good order.</li><li>Assists guests with general enquiries about the hotel, its&rsquo; facilities, events and functions taking place and about Dubai and the surrounding area.</li><li>Makes restaurant reservations for guests at the hotel&rsquo;s restaurants via Restaurant Reservations</li><li>Recommends restaurants outside the hotel when requested by the guest and make reservations as necessary.</li><li>Receives incoming packages/letters/documents for in-house guests &ndash; record their acceptance and arrange delivery to the recipient in a timely manner.</li><li>Deals with outgoing guest mail &ndash; ensuring that where necessary, charges are correctly raised and passed to the Reception Desk.</li><li>Supervises and assist with delivery and collection of group luggage.</li><li>Assists with taxi bookings and follows up that the taxi reaches at the scheduled time</li><li>Ensures that departmental stationary supplies are always maintained at the required stock level and re-order as necessary.</li><li>Ensures that adequate supplies of newspapers are ordered, and all guest and hotel requirements are met.</li><li>Assists bell staff with luggage delivery when required.</li><li>Ensures all logbooks are maintained and filed accurately</li><li>Ensures training sessions are conducted as per the training plan and that all records are forwarded to the training department on monthly basis, prior to the scheduled deadline.</li><li>Assists in the management of colleague performance through coaching, counselling and discipline.</li></ul>
<div><b>
Experience &amp; Educational Requirements</b></div>
<ul><li>Completed secondary school education</li><li>Diploma / Degree equivalent Hotel related education</li><li>02 years minimum experience in a five-star hotel property in concierge.</li><li>Efficient computer skills, knowledge of Opera Cloud.</li><li>Departmental trainer.</li><li>Strong orientation towards customer service</li><li>Highly organized and proactive and be able to meet deadlines in a fast-paced environment</li><li>Presentation skills</li><li>Initiative and Commitment to Achieve</li><li>Effective Communication</li><li>Attention to detail</li><li>Problem solving and decision making</li><li>Leadership skills</li><li>Customer focused</li><li>Teamwork</li><li>Interpersonal skills</li></ul><br>
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<div>Join a team that is warm,caring, connected and empowered to create truly unique experiences. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</div></div>

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