sales manager

marketing manager

operations manager

account manager

customer success manager

claims manager

Lockton

<div>
 
 
 Purpose of the role
 
 
 
 The successful candidate will be responsible for managing their own caseload of claims which will predominantly relate to Medical Malpractice and Employee Benefits
 
 
 The successful candidate will have solid experience of claims in a similar role and should be looking to make that next step in their career.
 
 
 The Senior Claims Handler will be working alongside our partners, producers, account executives, and brokers; to manage claims relationship with clients and to act as an ambassador for Lockton&rsquo;s claims offering.
 
 
 
 
 
 
 Your Responsibilities
 
 
 <ul>
 <li>
 Handle a variety of claims emanating from around the UAE and manage your own allocated portfolio of accounts.
 </li>
 <li>
 Handle claims from first advice to final settlement, to include setting up first advice, processing and managing subsequent movements on Lockton internal claims systems.
 </li>
 <li>
 Meet the agreed Service Standards, volumes and performance levels in line with the Key Performance Indicators and handle claims efficiently in proactive manner including negotiations, management of claims and the payment process.
 </li>
 <li>
 Possess excellent communications skills, attend regular calls and meetings with clients, provision of claims reports and management of Insurers.
 </li>
 <li>
 Report any major or sensitive claims to the claims manager and CRM responsible and assist in the monitoring and management of those claims to conclusion.
 </li>
 <li>
 Responsible for ensuring claims information is provided for renewal/quarterly meetings, liaising effectively with all stakeholders.
 </li>
 <li>
 Engage in effective negotiations with insurance companies and other parties to achieve reasonable claim outcomes for clients.
 </li>
 <li>
 Monitor all claims handling for allocated clients where claims are reported directly to insurers and where regular audits are required.
 </li>
 <li>
 Support team members&rsquo; allocated clients during leave.
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications &amp; Skillset
 
 
 <ul>
 <li>
 
 Education:
 
 Bachelor&rsquo;s degree in insurance, business administration, or risk management
 </li>
 <li>
 
 Experience:
 
 Minimum of 2-5 years&rsquo; experience in insurance industry, with focus on handling Medical/Life claims
 </li>
 <li>
 
 Certifications:
 
 Professional qualifications (e.g. Cert CII, working towards Dip CII) and/or evidence of continuing professional development throughout career.
 </li>
 <li>
 
 Skills:
 
 </li>
 <li>
 Customer-focused with a commitment to providing exceptional service.
 </li>
 <li>
 Solid understanding of insurance policies, coverage, and the claims process.
 </li>
 <li>
 Display accurate communication and interpersonal skills, claims handling and negotiation skills.
 </li>
 <li>
 Ability to work independently and as part of a team.
 </li>
 <li>
 Analytical, organised and with attention to detail.
 </li>
 <li>
 Excellent use of standard Microsoft applications.
 </li>
 <li>
 Ability to articulate and promote Lockton&rsquo;s core values and mission and to act as an ambassador for the firm and its claims offering.
 </li>
 </ul>
 
 
 
 
 
 About Lockton MENA
 
 
 
 Headquartered in Dubai (UAE), with 400+ associates providing (re)insurance and people solutions, we have strength in handling major corporate clients in UAE and throughout the region. Offering innovation in our solutions, we service clients across the Middle East, North Africa and Pakistan customising the best protections for them.
 
 
 Lockton MENA was the first broker to achieve its own Lloyd&rsquo;s Broker license in the Middle East and holds an exclusive global partnership with the Chartered Insurance Institute (CII) under the International Professional Partner Firm (IPPF), demonstrating high professional standards and best practices, that distinguish the company among its peers in the industry.
 
 
 From our headquarters in Dubai, Lockton MENA has expanded operations into the UAE, Egypt, Jordan, Morocco and Oman.
 
 
 
 
 
 
 Equal Opportunity Employer
 
 
 
 Lockton is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive and diverse culture and environment where our people, clients and communities are treated with respect and dignity.
 
 
 At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates, and thrives because of our breadth of differences. As such, we recognize that recruiting, developing, and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.
 
 
 
 
 
 
 About Lockton
 
 
 
 Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 10,000+ Associates doing business in over 100 countries are empowered to do what&rsquo;s right every day.
 
 
 At Lockton, we believe in the power of all people. You belong at Lockton.
 
 
 
 
 
 
 How We Will Support You
 
 
 
 At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.
 
 <ul>
 <li>
 Competitive Salary and Benefits Package
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 Professional experience in a truly global company that is reshaping the industry
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 Excellent growth opportunities
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 Benefit from a collaborative approach with in-country specialists to assist you in driving growth
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 Support, coaching and development to help you to be the best you can be
 </li>
 <li>
 Hybrid working model, offering you flexibility and a great working environment
 </li>
 </ul>
 
 
</div>

Senior Claims Handler

FMC Network

The Operations Manager will be responsible for managing the overall operations of the company to ensure efficient service delivery, compliance with UAE health regulations, and high levels of customer satisfaction. This role requires strong leadership to coordinate claims processing, provider network management, customer service, and administrative functions.&bull;Oversee and manage daily operations including claims adjudication, member services, provider network management, and policy administration.&bull;Ensure compliance with UAE regulatory bodies such as DHA, DOH, and MOH.&bull;Develop and implement operational policies and procedures to improve efficiency and service quality.&bull;Manage and lead operational teams, providing training, guidance, and performance evaluation.&bull;Monitor key performance indicators (KPIs) to identify areas for improvement and ensure service level agreements (SLAs) are met.&bull;Coordinate with insurance companies, healthcare providers, and clients to resolve operational issues and improve collaboration.&bull;Oversee system upgrades and integration to streamline processes and enhance reporting capabilities.&bull;Prepare operational reports and present insights to senior management for strategic decision-making.&bull;Ensure data integrity, confidentiality, and accuracy across all operational processes.&bull;Bachelor&rsquo;s degree in Business Administration, Healthcare Management, or related field. Master&rsquo;s degree preferred.&bull;Minimum 10 years of experience in health insurance operations, preferably within the UAE.&bull;Strong knowledge of UAE health insurance regulations and TPA processes.&bull;Excellent leadership, communication, and problem-solving skills.&bull;Proficiency in claims management systems and MS Office tools.Job Type: Full-time

Operations Manager

Dynamic

Full Job description: We are seeking a highly motivated and experienced Insurance Manager to lead our insurance sales team and drive growth within our organization.Key Responsibilities1. Insurance Operations Management<ul><li>Manage end-to-end insurance processes including eligibility checks, prior authorizations, claims submissions, and reconciliations.</li><li>Ensure timely and accurate submission of insurance claims via DHA/DOH/MOHAP e-claim systems.</li><li>Minimize claim rejections and denials by monitoring accuracy and compliance.</li></ul>2. Contracting &amp; Provider Network Relations<ul><li>Negotiate and manage contracts with insurance companies and TPAs.</li><li>Maintain relationships with key insurance providers to secure favorable terms and ensure smooth operations.</li><li>Monitor contract renewals, tariff agreements, and payment schedules.</li></ul>3. Compliance &amp; Regulatory Alignment<ul><li>Ensure compliance with UAE health authorities&rsquo; rules (DHA, DOH, MOHAP) and insurance regulatory frameworks.</li><li>Implement policies for coding standards (ICD-10, CPT, DRG where applicable).</li><li>Maintain confidentiality and ethical standards in handling patient insurance data.</li></ul>4. Revenue Cycle &amp; Reporting<ul><li>Monitor accounts receivable and insurance payment cycles.</li><li>Conduct regular audits of insurance claims and denials.</li><li>Generate management reports on claim performance, outstanding payments, and insurance KPIs.</li></ul>5. Team Leadership &amp; Training<ul><li>Supervise insurance coordinators/billing staff.</li><li>Conduct training sessions on coding, claim submissions, and new insurance policies.</li><li>Foster a culture of accuracy and accountability in insurance-related workflows.</li></ul>Qualifications &amp; Requirements<ul><li>Bachelor&rsquo;s degree in Healthcare Management, Business Administration, Finance, or related field (mandatory).</li><li>Certification in Medical Coding (CPC, ICD-10, CPT, or equivalent) preferred.</li><li>Master&rsquo;s degree (MBA, Healthcare Management) is an added advantage.</li><li>5&ndash;7 years of experience in medical billing/insurance in the UAE healthcare sector.</li><li>At least 2&ndash;3 years in a managerial or supervisory role within a medical centre, hospital, or TPA.</li><li>Strong background in UAE insurance systems (eClaimLink, DHPO, Shafafiya for Abu Dhabi, etc.).</li></ul>Skills<ul><li>In-depth knowledge of UAE healthcare insurance regulations and claim processes.</li><li>Strong negotiation and contract management skills.</li><li>Excellent leadership, communication, and interpersonal skills.</li><li>Proficiency in medical coding systems (ICD-10, CPT).</li><li>Strong analytical and problem-solving ability with a focus on reducing claim denials.</li><li>Advanced MS Excel and ERP/EMR system knowledge (e.g., Cerner, Epic, or local systems integrated with DHA/DOH portals).</li></ul>Job Type: Full-timePay: Up to AED10,000.00 per month

Insurance Manager

Rashid Al Jabri Group

RAJ Group is hiring an Insurance Executive with Medical background, who has hands on experience in the all the medical insurance policies, including policy management, claim processing, client communication, and billing, while ensuring compliance with insurance company procedures and industry standards. Key responsibilities include managing member additions and deletions, processing claims and endorsements, coordinating with clients to ensure proper documentation, and maintaining good relationships with insurance providers and internal accounting teams.Medical Insurance Policy Administration:<ul><li>Manage employee medical insurance policies, ensuring all staff have appropriate coverage.</li><li>Handle enrollment, addition of new &amp; renewals, deletion and any other changes in medical insurance plans.</li><li>Address employee inquiries and issues related to medical insurance.</li></ul>Property Insurance Oversight:<ul><li>Oversee property insurance policies for company assets, including office buildings and other facilities.</li><li>Ensure all properties are adequately insured against risks such as fire, theft, and natural disasters.</li></ul>Workman Compensation:<ul><li>Administer workman compensation policies to protect employees in case of workplace injuries.</li><li>Ensure compliance with local labor laws and regulations.</li><li>Process claims and coordinate with insurers to facilitate timely payouts.</li></ul>Liability Insurance Policy Management:<ul><li>Manage liability insurance to protect the company against potential legal claims.</li><li>Ensure coverage is adequate and policies are updated as necessary.</li><li>Handle claims and coordinate with legal teams to manage any disputes.</li></ul>Claims Processing:<ul><li>Oversee the claims process for all types of insurance, ensuring timely and accurate submission.</li><li>Liaise with insurance companies to expedite claims and resolve any issues.</li><li>Maintain detailed records of all claims and track their progress until resolution.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in Business Administration, Insurance, or a related field.</li><li>Minimum of 3 years of experience in insurance management, preferably within the transportation or hospitality industry.</li><li>Strong knowledge of UAE insurance regulations and industry practices.</li><li>Excellent organizational and multitasking abilities.</li><li>Proficient in Microsoft Office Suite and familiarity with insurance management software.</li><li>Strong communication and negotiation skills.</li><li>Detail-oriented with strong analytical and problem-solving skills.</li></ul>Royal Smart Limousine is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Job Type: Full-timePay: AED4,000.00 - AED6,000.00 per month

Insurance Executive

flydubai

<div>MAIN OBJECTIVE OF ROLE:
<div>
To design and manage all corporate and employee insurable risk through cost effective techniques in insurance, risk management, contract management and claims recovery.</div>
KEY RESPONSIBILITIES:
<ul><li>Defines and recommends corporate policies on all matters relating to insurable risk, ensuring alignment with company objectives.</li><li>
Identifies and evaluates the company&rsquo;s system-wide risks and exposures arising from company operations, recommending and implementing appropriate risk management strategies.</li><li>
Negotiates and secures all insurance contracts, ensuring provisions are in the best interest of the company and its employees.</li><li>
Oversees and manages any mid-term changes and amendments to the insurance contracts.</li><li>
Evaluates (in consultation with the Legal department) the impact of international legal conventions, protocols, national legislation, acts, and statutes on the exposures of the company, taking remedial action based on the outcomes.</li><li>
Manages corporate claims and assists on employee benefit insurances, including conducting investigations, making recommendations, recovery actions and business continuity.</li><li>
Manages the insurance Contract Risk Management on all contracts entered by the company to ensure proper risk mitigation.</li><li>
Maintains and manages the Crisis Response Plan on a departmental basis as part of a wider company response framework.</li><li>
Builds and maintains relationships with key insurance stakeholders, including brokers, insurers, lawyers, and loss adjusters for the benefit of the company.</li><li>
Manage and optimizes corporate insurance budget, ensuring accurate invoicing and efficient management of recoverable amounts to maximize financial performance and align with strategic objectives.</li><li>
Provides internal and market intelligence on best practice, trends, claims movements and their impact to the company for enhanced decision making.</li><li>
Evaluates all existing processes and current insurance products, making recommendations as required and acts as subject matter expert on all insurance related matters.</li><li>
Manages ad hoc insurance projects as required by the company.</li></ul>
QUALIFICATIONS:
<ul><li>Bachelor's Degree (3+ years)</li><li>
Bachelor&rsquo;s Degree in Actuarial Science (Master&rsquo;s Degree Preferred)</li><li>
Fluent in English</li><li>
Leadership experience in Insurance</li><li>
Years with qualifications: 15+ years</li><li>
Specialized courses in Aviation</li></ul>
COMPETENCIES:
<ul><li>Customer Focus</li><li>
Teamwork</li><li>
Effective Communication</li><li>
Personal Accountability &amp; Commitment to achieve</li><li>
Resilience &amp; Flexibility (Can do attitude)</li><li>
Decision Making</li><li>
Inspiring &amp; Developing Others</li><li>
Strategic Thinking</li><li>
Business Acumen</li></ul>
ISR Requirements:
<div>
Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in the day-to-day business operations.</div></div>

VP - Insurance

Dubai Insurance TPA

&middot; A medical claims processor validates the information on all medical claims from patients seeking payment from their insurance company.&middot; Claims must be thoroughly reviewed to ensure that there is no missing or incomplete information.&middot; In addition, a processor must keep meticulous records of claims and follow up on lapsed cases.&middot; Medical claims processors are expected to have an extensive knowledge of medical terminology, as well as experience using a computer.<ul><li>Recording and maintaining insurance policy and claims information in a database system.</li><li>Determining policy coverage and calculating claim amounts.</li><li>Processing claims payments.</li><li>Answering queries related to Policy coverage criteria and guidelines.</li><li>Complying with federal, state, and company regulations and policies.</li></ul>&middot; Since medical claims processors must approve or deny payment to doctors, it is vital that they know how to correctly read and assess medical documents.&middot; Good communication skills are necessary to converse with doctors' offices or insurance companies if there is a problem with the claim.<ul><li>Performing other clerical tasks, as required.</li></ul>Job Types: Full-time, PermanentPay: AED6,000.00 - AED7,000.00 per monthAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>claim&rsquo;s processor or in a related role.: 2 years (Preferred)</li></ul>

Nurse Claims Officer - Insurance TPA

GMC Clinics

We are urgently seeking a motivated and result-driven Team Leader to join our Insurance Team.JOB DUTIES AND RESPONSIBILITIES:- Experience in Submission, Resubmission, Reconciliation and Knowledge in preapprovals- Good Knowledge in HIS- Should be able to work closely with Insurance manager, Doctors, RCM Team, other Front Desk Staff and Nurses- Should be good in COLLECTION of payments from Insurance Companies- Coordinate with insurance providers, brokers, and internal departments for smooth operations- Ensure compliance with regulatory requirements (e.g., DHA or relevant insurance authorities)- Implement process improvements to enhance efficiency, accuracy, and customer satisfaction- Support management in achieving overall departmental and organizational goalsSKILLS REQUIRED:<ul><li>Strong medical background to handle Submission, Resubmission, Reconciliation and preapprovals efficiently</li><li>Attention to detail and strong organizational skills</li><li>Good decision-making skills</li><li>Excellent communication and interpersonal skills</li><li>Ability to work under pressure to achieve target</li><li>Proficiency in MS Office and insurance-related software/portals</li><li>Customer-focused with ability to handle escalations effectively</li><li>Good personality</li></ul>QUALIFICATIONS AND EXPERIENCE:<ul><li>Medical and Accounting Background</li><li>CPC Certification</li><li>Atleast 5 years&rsquo; experience in a similar role is mandatory with atleast 1 year in a supervisory / lead role.</li><li>Strong knowledge of medical insurance processes, coding (ICD-10, CPT), claims management, and healthcare authority regulations (DHA, DOH/HAAD, MOH)</li><li>Experience in dealing with TPAs, insurance providers, and regulatory bodies.</li></ul>Immediate joiners will be preferred.Please upload your CV or send it to hr@groupgmc.comJob Type: Full-timeExperience:<ul><li>Approvals,submissions,resubmissions and reconciliation: 5 years (Required)</li></ul>License/Certification:<ul><li>CPC Certification (Required)</li></ul>Expected Start Date: 08/09/2025

Team Leader-Insurance

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