customer success manager

Delinea

<div>About Delinea: 
Delinea is a pioneer in securing human and machine identities through intelligent, centralized authorization, empowering organizations to seamlessly govern their interactions across the modern enterprise. Leveraging AI-powered intelligence, Delinea&rsquo;s leading cloud-native Identity Security Platform applies context throughout the entire identity lifecycle &ndash; across cloud and traditional infrastructure, data, SaaS applications, and AI. It is the only platform that enables you to discover all identities &ndash; including workforce, IT administrator, developers, and machines &ndash; assign appropriate access levels, detect irregularities, and respond to threats in real-time. With deployment in weeks, not months, 90% fewer resources to manage than the nearest competitor, and a 99.995% uptime, Delinea delivers robust security and operational efficiency without compromise. Learn more about Delinea on Delinea.com, LinkedIn, X, and YouTube.
Join our passionate, global team at Delinea and help us make the world a safer and more secure place. Our success is driven by world-class product leadership, outstanding engineers, and strategic investment from TPG. We value diversity, innovation, and a culture of respect and fairness. If you're ready to push boundaries and challenge the status quo in security, we want to hear from you. 
Apply today to help us achieve our mission.
Customer Success Manager Position Summary
The Customer Success Manager is responsible for the day to day management of assigned customer accounts. This includes working closely with sales teams, professional services, technical support, sales operations, and product management to understand and resolve customer issues. This position focuses on championing customer-centric solutions and outcomes in support of developing customer relationships that promote retention and loyalty. You will have a strong understanding of customers&rsquo; business and technical objectives and success criteria and the ability to identify and articulate how Delinea supports achievement of customers&rsquo; strategic goals.
What You&rsquo;ll Do:<ul><li>Be the client advocate and product specialist for assigned customers</li><li>Develop and implement scalable methods for communicating best practices to customers</li><li>Identify at-risk accounts, and take appropriate action and/or escalate as needed</li><li>Deliver remote services to new and existing customers including: software installation and configuration, onboarding, and training</li><li>Work with professional services, technical support and regional sales team to ensure smooth onboarding of new customers</li><li>Regularly monitor customer health, and communicate results with regional sales team, support and renewals team</li><li>Ensure positive customer experiences by proactively managing and growing customer relationships, including identifying key stakeholders</li><li>Work closely with renewals teams to drive renewals and with sales teams to drive expansions</li><li>Review client requests with technical support, product management and regional sales team and escalate as necessary</li><li>Schedule and conduct regular reviews with customers and communicate results</li><li>Develop, prepare, and nurture customers for advocacy</li><li>Responsible for ongoing customer communication re: introductions, announcements (e.g., upcoming features &amp; products); events such as User Conferences, webinars, etc.</li></ul>
What You&rsquo;ll Bring:<ul><li>BA/BS preferred or equivalent experience</li><li>4+ years of experience in a similar role as a Customer Success Manager, Helpdesk Manager, Support Engineer, Professional Services Consultant or Sales Engineer</li><li>Knowledgeable in privilege access management and cybersecurity best practices</li><li>Experience with other Privilege Access Service solutions such as CyberArk, BeyondTrust, Thycotic, etc. is a big plus</li><li>Comfortable interfacing directly with complex, multi-divisional, multi-geographical clients, preferably at the director level</li><li>Ability to understand high level technical aspects of the product, provide business and technical solutions to help customers optimize use of solution</li><li>Competency with Salesforce and Customer Success Management platforms</li><li>Ability to multi-task, problem solve, and work cross-functionally in a dynamic environment</li><li>Excellent verbal and written communication skills</li></ul>
Why work at Delinea?
<ul><li>We're passionate problem-solvers helping the world's largest organizations protect what matters most: their human and machine identities.</li><li>
We invest in people who are smart, self-motivated, and collaborative.</li><li>
What we offer in return is meaningful work, a culture of innovation and great career progression.</li></ul>
At Delinea, our core values are STRONG and guide our behaviors and success:<ul><li>
Spirited - We bring energy and passion to everything we do</li><li>
Trust - We act with integrity and deliver on our commitments</li><li>
Respect - We listen, value different perspectives, and work as one team</li><li>
Ownership - We take initiative and follow through</li><li>
Nimble - We adapt quickly in a fast-changing environment</li><li>
Global - We embrace diverse people and ideas to drive better outcomes</li></ul>
We believe weaving these core values into our day-to-day actions, and our process for hiring, evaluating, and promoting employees, helps us cultivate a work environment that embraces collaboration and camaraderie.
We take care of our employees. We offer competitive salaries, a meaningful bonus program, and excellent benefits, including healthcare insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, time off plans, and paid company holidays.
Delinea is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Upon conditional offer of employment, candidates are required to complete comprehensive criminal background check, verification of education, and verification of employment, per employment policy. In addition, all publicly posted social media sites may be reviewed.</div>

Senior Customer Success Manager

<div><div>We help the world run better 
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.</div> 
CSM Role Overview
The Customer Success Manager engages with SAP&rsquo;s customers to drive and accelerate their value realization and to ensure business outcomes are achieved through the consumption of purchased solutions and success service entitlements. 
The Customer Success Manager is responsible for the orchestration of resources and execution of activities for a designated set of customer accounts across the lifecycle. This includes post-sales account management strategy development, success plan definition and execution (adoption &amp; consumption), relationship management, issue mitigation, escalation handling, and identification of expansion opportunities. 
The role drives mutual success for both the customer and SAP across the full lifecycle. 
Core Responsibilities<ul><li>
Develop and implement account strategies and consumption plans that drive measurable customer outcomes and support subscription renewals</li><li>
Build trusted customer relationships to enable value-based consumption and adoption activities</li><li>
Monitor SLA performance and maintain high levels of customer satisfaction</li><li>
Engage with Global Customer Success Centers to leverage expertise throughout the customer lifecycle</li><li>
Use data and tools to manage adoption and consumption activities, including Relationship Assessments and Outcome Success Plans</li><li>
Act as the primary escalation point for assigned customer accounts</li><li>
Contribute to success methodologies, playbooks, and best practices</li><li>
Identify opportunities to expand the SAP footprint through additional licenses or services</li></ul> 
Leadership Responsibilities (Manager Role)
The CSM Manager plays a critical leadership role, responsible for building, leading, and developing a high-performing CSM team while driving business growth and operational excellence.
Key leadership accountabilities include:<ul><li>
Lead, coach, and mentor a team of Customer Success Managers, ensuring continuous development, performance improvement, and career growth</li><li>
Establish a high-performance culture focused on accountability, customer outcomes, and collaboration</li><li>
Drive key business KPIs, including:</li></ul><ul><li>Revenue growth</li><li>dACV</li><li>Customer retention and renewals</li><li>Go-lives and adoption milestones</li><li>Customer references</li><li>Lead generation and expansion pipeline</li></ul><ul><li>
Provide strategic direction and operational oversight across customer engagement and supply chain transformation initiatives</li><li>
Scale customer success operations across regions or industries to drive consistent and sustainable outcomes</li><li>
Lead organizational development initiatives, improving processes, efficiency, and team effectiveness</li><li>
region or industry to scale business operations and drive sustainable customer outcomes.</li></ul> 
Key Job Attributes<ul><li>
Strong track record of leading teams and driving revenue growth in enterprise environments</li><li>
Deep expertise in Supply Chain Management (SCM), enabling strategic advisory and transformation leadership</li><li>
Ability to connect supply chain solutions with customer business value and ROI</li><li>
Proven success in improving customer retention, satisfaction, and referenceability</li><li>
Recognized as a key leader in customer engagement strategy and execution</li><li>
Drives profitable growth through both customer success and supply chain optimization</li><li>
Provides executive-level insights on market trends, customer needs, and product direction</li><li>
Leads account governance, renewals, and expansion strategies with strong commercial acumen</li><li>
Provides feedback to SAP leadership on market conditions and product needs</li><li>
Leads organizational development and performance improvement initiatives</li><li>
Manages and develops direct reports</li></ul> 
Experience &amp; Qualifications
Leadership &amp; Management Experience<ul><li>
11+ years of experience in Customer Success, Account Management, or related fields</li><li>
Proven leadership experience managing and developing teams in complex, matrixed organizations</li><li>
Demonstrated ability to drive team performance, engagement, and business outcomes</li><li>
Experience leading cross-functional initiatives and large-scale transformation programs</li></ul> 
Supply Chain Expertise<ul><li>
Strong domain expertise in Supply Chain Management (SCM) (planning, logistics, operations, digital supply chain)</li><li>
Experience driving supply chain transformation and optimization initiatives</li><li>
Ability to translate supply chain capabilities into measurable business value</li></ul> 
Customer Success &amp; Commercial Experience<ul><li>
Proven success in renewals, expansion, and upsell strategies within subscription models</li><li>
Strong understanding of SAP&rsquo;s Land, Adopt, Consume, Expand framework</li><li>
Experience managing complex enterprise customers and executive stakeholders</li></ul> 
Core Competencies<ul><li>
Executive leadership and stakeholder management</li><li>
Strong people management and team development</li><li>
Strategic thinking and business alignment</li><li>
Supply chain transformation expertise</li><li>
Program and project management excellence</li><li>
Commercial mindset with growth focus</li><li>
Risk management and escalation handling</li></ul><div> 
Bring out your best 
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
 
 
We win with inclusion 
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. 
 
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. 
 
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. 
 
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. 
 
Successful candidates might be required to undergo a background verification with an external vendor.</div><div></div><div> 
AI Usage in the Recruitment Process</div><div>
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
</div>Please note that any violation of these guidelines may result in disqualification from the hiring process. 
 
Requisition ID: 451342 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Management | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid</div>

Supply Chain Management Customer Success Partner Manager

MAERSK

<div>The Customer Success Analyst plays a critical supporting role within the Customer Success function, providing data-driven insights, performance reporting, and operational support to enable the Area Head of Customer Success to execute regional strategies. This role is integral to maintaining pipeline health visibility, tracking key metrics, and ensuring that Sales Team is equipped with the intelligence needed to drive customer value and satisfaction.
<div>Key Responsibilities
</div>1. Performance Analytics &amp; Reporting
<ul><li>Develop and maintain dashboards tracking key success metrics including Account Management &amp; SIP, pipeline health, training completion and impact, account plan quality and completion, and sales execution consistency.
</li><li>Prepare weekly and monthly performance reports for the Area Head of Customer Success and Area Sales Leadership Team.
</li><li>Monitor sales tool adoption rates and flag gaps or inconsistencies for remediation.
</li></ul>2. Sales Coverage &amp; Execution Support
<ul><li>Support the Sales Coverage Process by tracking coverage plan execution and adherence across the area.
</li><li>Maintain and update SFDC records, ensuring data integrity and hygiene across the area in line with regional and global standards.
</li><li>Assist in the administration of SIP (Sales Incentive Plans) and flag discrepancies for review.
</li><li>Support CSB reporting processes as required.
</li></ul>3. Operational &amp; Process Support
<ul><li>Coordinate and support ad hoc pilots, system roll-outs, and gembas as directed by the Area Head of Customer Success.
</li><li>Assist in maintaining local data hygiene to ensure compliance with regional and global standards.
</li></ul><div>Qualifications &amp; Experience
</div>Education
<ul><li>Bachelor's degree in Business Administration, Economics, Data Analytics, or a related field.
</li></ul>Experience
<ul><li>5+ years of experience in a sales operations, customer success, business analysis, or reporting role.
</li><li>Experience working with CRM systems, particularly Salesforce (SFDC).
</li><li>Exposure to sales processes, coverage models, or customer success frameworks is preferred.
</li></ul>Technical Skills
<ul><li>Proficiency in Microsoft Excel, PowerPoint, and data visualization tools (e.g., Power BI).
</li><li>Ability to extract, manipulate, and interpret large datasets to generate meaningful business insights.
</li><li>Familiarity with SFDC reporting modules and data hygiene best practices.
</li></ul><div>Critical Competencies
</div>Core Competencies
<ul><li>Analytical mindset with attention to detail
</li><li>Strong Sales Process understanding
</li><li>Data storytelling and visualization
</li><li>SFDC and CRM proficiency
</li><li>Sales Coverage &amp; Execution knowledge
</li>Cross-functional collaboration 
<li>
 
</li></ul>Behavioral Competencies
<ul><li>Proactivity &ndash; suggests solutions and process improvements
</li><li>Stakeholder management skills
</li><li>Team player across functions and geographies
</li><li>Problem-solving mindset
</li><li>Ability to influence without formal authority
</li><li>Strong communication skills
</li></ul>Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. 
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .</div>

Customer Success Analyst

Infotree Global Solutions

<div>
 
 Looking for candidates for the long term contract position of
 
 Support Account Manager
 
 based in Dubai.
 
 
 
 
 
 
 Your Career
 
 
 
 As a Support Account Managers (SAM) you are key to shaping the support experience of our strategic customers. Your responsibility includes driving the technical support delivery across the client's platform of products to ensure client is exceeding customer expectations. As a partner to your Customers, you will understand their business goals and security priorities in order to deliver support services that drive customer loyalty and success. Successful candidates will be customer-obsessed team players who leverage demonstrated technical expertise with strong business acumen to ensure customers achieve the right outcomes and realize the value of their investment in the client's security platform.
 
 
 
 
 
 
 
 
 
 Your Impact
 
 
 
 
 ● Provide leadership in the delivery of our high-touch, personalized support service to our customers.
 
 
 
 ● Understand and participate in technical discussions in order to move towards the resolution of technical issues that are blocking successful adoption of the client's platform.
 
 
 ● Develop an understanding of our customer&rsquo;s business and security priorities to provide technical best practice guidance and support.
 
 
 ● Develop and deliver weekly status reports to summarize support status of open issues, task progression and pending activities.
 
 
 ● In collaboration with support engineers, document, deliver and present technical, in-depth root cause analysis for customer issues.
 
 
 ● Deliver quarterly business reviews that communicate the value the customer is deriving from their client&rsquo;s investment.
 
 
 ● Partner with account teams to understand their account expansion strategy and to support in the identification of opportunities to deliver solutions and/or service to your customers.
 
 
 ● Understand how customers are using their products and provide best practices guidance in support of customer use cases and to increase their security posture.
 
 
 ● Deliver updates on product and feature enhancements.
 
 
 ● Proactively use data to monitor customer health and to mitigate risk and to resolve customer technical issues.
 
 
 ● Act as an advocate for customers, coordinating internal resources during the triage and resolution of high severity cases to assist with the timely resolution of these issues.
 
 
 ● Ensure your customers and internal stakeholders have timely information to make decisions in order to resolve issues more quickly.
 
 
 ● Engage Product Management on behalf of the customer to communicate security priorities and operational requirements as feature requests.
 
 
 ● Invest in your continuous development by maintaining technical proficiency across the client platform.
 
 
 
 
 
 
 
 
 
 Your Experience
 
 
 
 
 ● 3+ years of experience in technical support or a services delivery role with demonstrated skills delivering technical guidance and technical information to customers from engineers to management to executives.
 
 
 
 
 ● 3+ years of client facing sales or services experience with large enterprise, Fortune 500 companies
 
 
 
 
 ● Prior experience supporting network security technology, working in security operations, technical support, and/or cloud security with products including but not limited to next generation firewalls, SASE solutions, cloud security, endpoint security, security orchestration, automation and response products.
 
 
 
 ● Ability to translate business objectives into desired outcomes and deliver best practice guidance. ● Demonstrated ability to prioritize work within a demanding environment, delivering consistent results under time constraints.
 
 
 ● Demonstrated ability to identify key customer stakeholders, engage and build relationships without direct supervision
 
 
 ● Ability to manage simultaneous issues in a dynamic environment and proactively identify and mitigate risks and challenges
 
 
 ● Demonstrated ability to work in a matrix team environment partnering and influencing others across the organization to achieve desired customer outcomes.
 
 
 ● Excellent written and verbal communication skills; the ability to clearly articulate technical issues to both technical and non-technical audiences and to explain the impact in business terms ● Positive, growth-oriented mindset
 
 
 ● Project Management certifications or qualifications such as PMP, PRINCE2, ITIL is a plus
 
 
 
 
 
 
 
 
 If interested, please get in touch with me on Linkedin or drop an email with your recent CV on usha@infotreeglobal.com and I'll get back to you at the earliest.
 
 
 
 
 
 
 
 
 Best Regards
 
 
 Usha
 
 
 Infotree Global Solutions
 
 
 Linkedin: linkedin.com/in/usha-rahul-116453223
 
</div>

Account Support Manager

Cisco

This role requires FRENCH Speaking covering North West Central Africa, based from Dubai where you will already be based.
 
Account Executive, Splunk
 
This role Influences and drives strategic decisions within Splunk customer’s buying center by leveraging SaaS and cloud expertise with cybersecurity and observability competitor and market insights. Serves as the Account Orchestrator, aligning and integrating Splunk products, services, and solutions with customers’ strategic goals and needs, driving incremental revenue growth and recurring revenue. Maintains a comprehensive understanding of Splunk’s products, services, and solutions. Liaises with other portfolio sellers to ensure adherence and alignment to GTM processes, tools, and methodologies. Owns the legal goal, creates and manages quality pipeline, develops business, negotiates, and closes the deal. Builds the sales funnel through opportunity prospecting, develops and owns opportunities through to sales completion to achieve revenue goals. Analyses data and creates forecasts to set weekly, monthly, and quarterly sales commitments. Conducts business and technical evaluations to ensure proposals meet customers’ business objectives. Identifies new land opportunities, develops proposals, and creates account plans. Closely monitors cybersecurity and observability trends, market dynamics, and competitive landscapes
 
<ul>
<li>Specialization and Focus - Specialist in Splunk solutions, services, and products</li>
<li>Customer Engagement and Accountability - Primary influencer. Oversees overall customer strategy, value, and relationship. Develops deep understanding of customer business risk and opportunities to ensure value realization</li>
<li>The Internal Sales Process - All deal stages. Spends most of the time between prospect/qualification and proposal of the deal</li>
<li>Corporate Interlock - Low corporate interlock</li>
<li>Typical Sales Cycle - Medium Sales complexity. Average length of deal is 3-6 months but can be as long as 12-18 months in more complex accounts/opportunities. Variable deal size, can be between $50K to $750K (over $1M for SP)</li>
<li>Success Measures - Sustained Splunk portfolio growth, account growth, account retention, incremental annual contract value (IACV)</li>
</ul>
What You'll Do: 
<ul>
<li>Manage North West Africa Region</li>
</ul>
Orchestrates multi-faceted, highly complex deal cycles, often involving multiple stakeholders with significant incremental revenue growth
 <ul>
<li>Typically prospects new deals with C-suite, buyers, executives at all levels</li>
<li>Cultivates expert knowledge of the security, observability and cloud/SaaS market knowledge, advising customers on lifecycle adoption and alignment with customer strategic initiatives</li>
<li>Anticipates evolving customer needs, leveraging specialized knowledge of customer business models, industry trends, and value drivers</li>
<li>Applies competitor and customer insights to build effective account strategy and relationship map</li>
<li>Identifies and interprets shifts in the security and observability competitive landscape (including competitor insights) to provide strategic recommendations to internal and external stakeholders</li>
<li>Leads executive-level engagements by championing innovative, customer-first strategies that drive business transformation and long-term value realization</li>
<li>Expertly navigates commercial, legal, and technical requirements and risks to realize business value</li>
<li>Leads negotiations with a consultative approach by balancing competitive pricing, service levels, and contractual commitments to secure customer-first agreements</li>
<li>Reviews, prioritizes, and aligns customer needs and Splunk portfolio strategy to drive significant incremental annual contract value</li>
<li>Leads Splunk account planning and leverages innovative channels to identify new consumption options within Splunk while mitigating risk</li>
<li>Demonstrates deep technical comprehension of technical solutions and their long-term value/ROI in customer context</li>
<li>Integrates CRM data with business intelligence tools to develop scalable operational frameworks for sales process optimization and tool utilization</li>
<li>Partners with other account executive resources to provide insights to Rev Ops, finance, legal, and procurement teams for cross-functional workflow enhancement</li>
<li>Champions GTM-wide collaboration that influences Splunk and customer organizations</li>
</ul>
Essential
 Bachelors + 8 years of related experience in a similar role within a Software Company, selling into North West Africa, must be French Speaking.
 
Why Cisco?
 
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
 Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
 We are Cisco, and our power starts with you.

Account Executive - Splunk FRENCH North West Central Africa

Autodesk

<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div>Job Requisition ID #</div></div></div></div></div></div></div></div></div></div></div></div></div></div><div></div>
26WD99086
Technical Specialist &ndash; Emerging Tech (Construction)
Technical Specialists (TSs) are integral to the success of Autodesk's Emerging Tech business for Construction. Coming from the AECO industry and/or having worked in the AECO technology industry, you&rsquo;ll utilise your experience to solve everyday customer challenges while responsibly positioning both established and emerging Autodesk Construction Cloud (ACC) capabilities. You will engineer value-driven solutions that help customers achieve desired outcomes, ensure adoption readiness, and reduce technical and delivery risk as we continue to grow the business.
You&rsquo;ll be part of a larger, in-demand and fun-loving Pre-Sales team focused on positioning and utilising the ACC platform across a range of customer digital maturity levels. Success in this role is defined by the ability to qualify opportunities effectively, validate technical fit, support technical evaluation with clear success criteria, and enable both internal teams and partners to scale solutions responsibly.
You&rsquo;ll report into the Technical Solutions Manager, EMEA.
Please note that relocation assistance is not available for this opportunity (but we sponsor the visa process).
We therefore encourage applications from candidates who are currently based in the UAE.
Main Responsibilities
Collaborative Working<ul><li>
Partner closely with Sales Specialists (SSs) to support customers in addressing their requirements, with a strong focus on opportunity qualification, technical readiness, and progressing validated opportunities through to close.</li><li>
Liaise and collaborate with Customer Success, Marketing, Channel, and R&amp;D to ensure a high-quality customer experience, aligned solution design, and successful adoption outcomes.</li><li>
Engage with partners in hybrid Autodesk-led and partner-led engagement models, supporting enablement, alignment, and consistent technical execution.</li><li>
Influence the Product Roadmap by sharing structured customer feedback, validation outcomes, and business impact insights, working closely with relevant internal teams.</li><li>
Participate in strategic speaking engagements at internal and external events, working in collaboration with Marketing, Channel, and Enablement teams.</li><li>
Contribute to mentorship, onboarding, and enablement of new hires, and support the ongoing up-skilling of the wider technical pre-sales community.</li></ul>
Value &amp; Solution Engineering<ul><li>
Lead customer discovery conversations to understand business and technical processes, workflows, requirements, and readiness, establishing trusted advisor relationships that support customers&rsquo; digital transformation journeys.</li><li>
Translate customer needs into solution hypotheses, technical requirements, and clear next steps to support qualification and validation.</li><li>
Manage the end-to-end technical evaluation lifecycle, from qualification through to post-sales handover, including value-focused demonstrations, pilots, RFP submissions, roadmap presentations, and customer outcome proposals.</li><li>
Support pilot and proof-of-value engagements by defining success criteria, documenting outcomes, and identifying technical, adoption, or readiness risks.</li><li>
Contribute technical inputs into business cases, proposals, and opportunity documentation, ensuring alignment between customer value, technical feasibility, and commercial outcomes.</li><li>
Document customer engagements in Salesforce, capturing quantifiable pain points, technical decision criteria, validation assumptions, metrics, risks, outcomes and next steps.</li></ul>
Personal &amp; Results Leadership<ul><li>
Maintain comprehensive knowledge of the AECO industry, Autodesk solutions, emerging technologies, and broader technology trends to provide insight and guidance that supports responsible solution positioning.</li><li>
Share best practices, competitive insights, innovation learnings, success stories, and lessons learned with the broader team to continuously improve execution quality.</li><li>
Establish and maintain industry credibility through strong domain expertise, understanding of industry practices, business processes, applications, and the evolving technology landscape.</li><li>
Actively build personal and Autodesk brand presence through professional networks and social platforms to establish credibility and promote Autodesk solutions.</li></ul>
Minimum Qualifications<ul><li>
5+ years of experience in the AECO industry (e.g., BIM Manager) and/or AECO technology industry in a technical, customer-facing role (e.g., technical pre-sales, solutions consulting, or implementation).</li><li>
Good understanding of Autodesk&rsquo;s design and construction software, with the ability to articulate value across varying customer maturity levels.</li><li>
Fluent in English and ideally Arabic.</li><li>
General understanding of SaaS technologies, cloud platforms, and technical pre-sales motions.</li><li>
Experience leading customer discovery, delivering technical demonstrations, and supporting pilots or proof-of-value engagements.</li><li>
Experience collaborating with sales teams and partners in hybrid go-to-market models.</li><li>
Hybrid role with expectations of travel as required.</li></ul> 
#LI-IS1
Learn More
About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software &ndash; from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk &ndash; it&rsquo;s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you&rsquo;re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Salary transparency
Salary is one part of Autodesk&rsquo;s competitive compensation package. Offers are based on the candidate&rsquo;s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
Diversity &amp; Belonging 
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
Are you an existing contractor or consultant with Autodesk?
Please search for open jobs and apply internally (not on this external site).</div>

Technical Specialist, Emerging Technologies

LINKED HR FOR HUMAN RESOURCES CONSULTANCIES CO. L.L.C

We are seeking an experienced Service Sales Manager with a strong background in the elevator and escalator industry. The ideal candidate has a proven track record in service sales, customer relationship management, and portfolio growth within an elevator company. This role requires deep industry knowledge, strong commercial acumen, and the ability to drive market expansion through proactive business development and exceptional customer service.For over 150 years, Schindler has helped shape the world&rsquo;s cities &mdash; elevating buildings, people, and possibilities. Our success is built on people, passion, and innovation. If you&rsquo;re ready to Elevate Dubai and contribute to a global industry leader, we&rsquo;d love to meet you.As an Service Sales Manager, you will be responsible for sustaining and increasing market share and profitability in line with Schindler&rsquo;s strategy. You will drive strong portfolio growth in both units and value while building long‑term customer relationships.Key ResponsibilitiesActively hunt for 3rd‑party (non‑Schindler) units and develop new customer relationships in Abu DhabiEnsure customer satisfaction and support complaint resolution in collaboration with internal teamsDocument and maintain accurate customer and contact informationManage leads, opportunities, orders, and contracts to achieve sales budgets and pricing targetsProactively generate new business opportunities beyond the existing customer baseIdentify customer needs and match them with Schindler&rsquo;s solutionsMaintain complete and updated information on opportunities, tasks, and visits in the CRM systemWhat We&rsquo;re Looking ForEntrepreneurial mindset with the ability to view situations from multiple perspectivesStrong team player who can motivate, inspire, and align others toward shared goalsQualificationsBachelor&rsquo;s degree in Engineering; a Management degree is an added advantage4&ndash;8 years of experience in SalesExcellent interpersonal and communication skillsProficiency in MS Office; knowledge of SAP and SharePoint is an assetJob Type: Full-timePay: AED20,000.00 - AED24,000.00 per month

Service Sales Manager

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