customer service representative Jobs in Dubai

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Dejavu General Trading LLC

Position: Sales Manager &ndash; Telecom Modern Trade,Company: Spicetel Location: UAE &ndash; Field Based Salary: AED 7,000&ndash;9,000 per month, based on relevant experience, plus performance-based sales incentives. UAE Driving Licence: MandatoryRole Summary:Spicetel is seeking an experienced and performance-driven Sales Manager to lead its Telecom Modern Trade operations across the UAE. The role involves managing a geographically dispersed field sales team, driving outlet productivity, developing frontline leadership, maintaining retail-partner relationships, and ensuring ethical and compliant sales practices.Key Responsibilities:<ul><li>Deliver monthly sales, revenue, productivity, and quality targets.</li><li>Lead, coach, and monitor Team Managers and Sales Executives.</li><li>Conduct regular market and outlet visits across the UAE.</li><li>Develop outlet-level performance and recovery plans.</li><li>Manage staffing, deployment, attendance, retention, and succession requirements.</li><li>Maintain strong relationships with telecom-principal and retail-partner representatives.</li><li>Monitor customer complaints, clawbacks, mis-selling, and compliance risks.</li><li>Prepare performance dashboards and present action plans to senior management.</li><li>Coordinate with Operations, HR, Finance, and other support functions.</li><li>Build a performance-oriented, ethical, and sustainable sales culture.</li></ul>Candidate Requirements:<ul><li>Minimum 02 years of managerial experience in GCC Modern Trade, preferably within UAE telecom sales.</li><li>Proven experience managing a large, multi-location field sales team.</li><li>Demonstrated success in achieving sales targets and improving staff productivity.</li><li>Strong knowledge of retail sales operations, performance management, customer experience, and compliance controls.</li><li>Strong analytical, coaching, communication, and stakeholder-management skills.</li><li>Proficiency in Excel and PowerPoint.</li><li>Valid UAE driving licence and willingness to travel extensively across the UAE.</li></ul>Send the resume : careers@gotalk.aePay: AED7,000.00 - AED9,000.00 per monthWork Location: In person

Sales Manager – Telecom Modern Trade

Kyndryl

<div>Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world&rsquo;s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people&mdash;Kyndryls&mdash;that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. 
 
The Role
<div>Your role
 
As a Complex Program Manager, you will be responsible for leading large scale, multi-workstream programs that span multiple projects, teams, and stakeholders. The role focuses on turning strategic objectives into coordinated execution plans, managing interdependencies, and ensuring measurable outcomes across scope, schedule, cost, and risk. Success is defined by delivering integrated results that achieve customer and business outcomes, not just individual project milestones. This role balances strategic oversight with hands on program control, operating as the decision point across projects while enabling project managers to deliver effectively.
 
 
What you will do
 
<ul><li>Define the program vision, outcomes, success measures, and roadmap aligned to customer and business objectives
</li><li>Lead multiple interconnected projects, managing dependencies, sequencing, and tradeoffs across scope, schedule, and resources
</li><li>Establish and run program governance, including cadence, reporting, risk management, and decision escalation paths
</li><li>Provide direction and support to project managers, ensuring consistency in delivery approach, standards, and execution
</li><li>Manage program level financials including forecasting, tracking, and alignment to approved commitments
</li><li>Identify, assess, and mitigate cross project risks and issues before they impact outcomes
</li><li>Use data and program metrics to track progress, predict outcomes, and inform decisions
</li><li>Engage stakeholders at multiple levels to maintain alignment, transparency, and shared accountability
</li><li>Ensure program deliverables meet agreed quality, compliance, and customer expectations 
</li></ul></div> 
Who You Are
<div>Required skills and experience
 
 
<ul><li>Proven experience leading complex programs with multiple concurrent projects and interdependencies
</li><li>Strong expertise in program governance, planning, risk management, and delivery controls
</li><li>Demonstrated ability to manage program financials, including forecasts, budgets, and trade offs
</li><li>Experience coordinating and influencing project managers and cross functional teams without direct authority
</li><li>Ability to translate strategic objectives into executable program plans with clear outcomes and milestones
</li><li>Experience using data, dashboards, and metrics to manage program performance and predict risks
</li><li>Ability to operate effectively in environments with changing priorities while maintaining delivery focus
</li></ul> 
Preferred skills and experience
 
 
<ul><li>Program or project management certification such as PgMP, PMP, or PRINCE2
</li><li>Experience working within agile or hybrid delivery models
</li><li>Familiarity with large scale IT or transformation programs
</li><li>Experience managing external partners or vendors
</li><li>Exposure to customer facing delivery environments 
</li></ul></div> 
Being You
The &ldquo;Kyn&rdquo; in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don&rsquo;t meet every requirement, we encourage you to apply. We believe in growth, and we&rsquo;re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging &mdash; being a valued, respected, trusted member of the team &mdash; is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That&rsquo;s The Kyndryl Way. 
 
What You Can Expect
Your career with us isn&rsquo;t just a job&mdash;it&rsquo;s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health&mdash;because we know that when you feel your best, you do your best.
 
 
From your very first day, you&rsquo;ll dive into impactful work that powers the systems our customers rely on every day. You won&rsquo;t just contribute&mdash;you&rsquo;ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
 
 
We&rsquo;re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you&rsquo;ll have everything you need to thrive and evolve. You&rsquo;ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities&mdash;from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you&rsquo;ll be part of a culture that values empathy, restless learning, and a devotion to shared success.
 
 
We want you to thrive here&mdash;and we&rsquo;re committed to helping you do just that. Ready to make an impact? Join us and help shape what&rsquo;s next.
Get Referred!
If you know someone that works at Kyndryl, when asked &lsquo;How Did You Hear About Us&rsquo; during the application process, select &lsquo;Employee Referral&rsquo; and enter your contact's Kyndryl email address.</div>

Complex Program Manager

Xsolla

<div><div>ABOUT US</div>
<div></div>
<div>Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.</div>
<div></div>
<div>For more information, visit xsolla.com.</div><div></div><div> 
We are looking for a PS Delivery Manager to lead and support payment solution integrations from a technical, operational, and user-experience perspective.

In this role, you will work closely with development, product, UX/UI, marketing, business development teams and external payment partners to ensure that new payment solutions are not only successfully integrated, but also well-documented, easy to use, performant, and aligned with game industry best practices.

You will become a key subject matter expert throughout the integration lifecycle &mdash; from analyzing technical documentation and defining the setup to improving the customer journey, supporting launches, and identifying opportunities to enhance payment performance.

 What you&rsquo;ll do
<ul>
<li>Analyze payment solution setup and technical documentation together with development teams, gaining a deep understanding of the product&rsquo;s capabilities, configuration options, parameters, technical requirements, and limitations.</li>
<li>Translate technical documentation into practical implementation knowledge, identifying dependencies, potential integration challenges, and opportunities to optimize the setup.</li>
<li>Own the end-to-end integration perspective, ensuring that technical capabilities are reflected in a clear and efficient user journey.</li>
<li>Represent the company in external communications with payment providers and other partners throughout the integration process and subsequent product or payment method promotion.</li>
<li>Act as a subject matter expert for marketing and communications, providing expertise and content input for launch announcements, product materials, PR activities, and other external communications.</li>
<li>Partner with Product Design and UX/UI teams to review and improve the end-to-end payment user journey, identifying friction points and recommending UX best practices based on market research and industry standards.</li>
<li>Research and apply best practices in payment UX, integration flows, configuration, and customer experience to continuously improve our solutions.</li>
<li>Act as an internal subject matter expert for new payment launches, helping internal teams understand new payment methods, their capabilities, setup, customer journey, and operational considerations.</li>
<li>Analyze payment performance and customer experience, identifying areas for improvement in conversion, reliability, usability, and overall payment flow.</li>
<li>Work directly with payment partners&rsquo; teams on conversion rate (CR), UX, and performance improvements, using data and best-practice benchmarks to recommend changes to the setup.</li>
<li>Identify setup improvements &mdash; including configuration, parameters, API components, and user-flow elements &mdash; that can improve payment performance and customer experience.</li>
<li>Provide structured feedback to payment providers on their APIs, documentation, configuration options, and integration components, helping partners improve their products and integration experience.</li>
<li>Connect technical, product, UX, and commercial perspectives, ensuring that integration decisions deliver value for both the business and the end customer.</li></ul> 

</div>
<h3 class="jobSectionHeader">Payment Systems Delivery Manager Responsibilities</h3><div>
<ul><li>Experience in payment solutions, payment integrations, fintech, or a related technical/product environment.</li>
<li>Strong ability to read, understand, and analyze technical documentation, APIs, integration guides, configuration parameters, and product requirements.</li>
<li>Experience working closely with development and technical teams and translating technical concepts into actionable business and product requirements.</li>
<li>Strong understanding of UX principles and user journey optimization, ideally with experience in payments or other conversion-sensitive digital products.</li>
<li>Ability to analyze payment flows and identify opportunities to improve conversion rate, usability, reliability, and overall performance.</li>
<li>Experience working with external partners, payment providers, or technology vendors and confidently representing the company in professional communications.</li>
<li>Strong stakeholder-management and communication skills, with the ability to work effectively across Engineering, Product, Design, UX/UI, Marketing, and external partner teams.</li>
<li>A structured, analytical mindset and the ability to identify problems, investigate their root causes, and turn findings into practical improvements.</li>
<li>Ability to research market and UX best practices and apply them pragmatically to real-world payment integrations.</li>
<li>Excellent written and verbal communication skills, including the ability to explain complex technical topics clearly to both technical and non-technical audiences.</li>
</ul>
</div><div><h3 class="jobSectionHeader">What success looks like</h3>

In this role, success means that every new payment integration is not simply technically completed, but is well understood, well documented, easy to navigate, optimized for conversion, and delivered with a high-quality customer experience.

You will help us build stronger integrations, improve payment performance, strengthen collaboration with payment providers, and continuously raise the quality of our payment journeys based on data, user needs, and the best practices in the market.</div><div></div><div> 
Benefits:</div>
<div>We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program. This includes 100% company-paid medical, dental, and vision plans, unlimited Flexible Time Off, and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we&rsquo;re not just building a business; we&rsquo;re cultivating a community that values creativity, collaboration, and the transformative power of play.</div>
<div></div>
<div>By submitting the following job application form, you consent to Xsolla processing your data for career-related inquiries and potential employment opportunities. We process your data in accordance with this Xsolla Privacy Notice for Job Applicants. Please direct any inquiries regarding your data privacy to careers@xsolla.com.</div>

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div>

Payment Systems Delivery Manager

Zuma

<div><div>As a ROKA Assistant General Manager, you'll be at the heart of our guest experience. You'll create memorable moments, embody our vibrant restaurant energy, and play a crucial role in maintaining the high standards that define the ROKA experience.
ROKA is a collection of contemporary Japanese Robatayaki restaurants. First launched in 2004 in London, our collection has grown to include five venues in the Middle East in Dubai, Riyadh, Jeddah, Bahrain &amp; Kuwait. ROKA embodies the spirit of coming together and sharing a collective dining experience, (RO) symbolises the atmosphere and (KA), the heat of fire from the Robata. Roka is proud to be part of the Azumi collection.
Life at ROKA
At ROKA, we're more than a restaurant &ndash; we're a vibrant community fuelled by the energy that flows from our Robata grills, guided by our core values:
Honor the Mastery - we celebrate every detail, always striving for perfection &ndash; putting pride in everything we do
Do Unto Others - we support each other to be at our best, treating every team member and guest with warmth and openness
Embrace the Energy - we bring passion and positivity to everything we do
Main Duties
Your key responsibilities will include:
<ul><li>Partner with the General Manager in overseeing daily operations with a focus on consistency
</li></ul><ul><li>Ensure smooth flow between kitchen, bar and floor to deliver a seamless guest experience</li></ul>
<ul><li>Lead by example with a calm, hands-on presence and strong attention to detail
</li></ul><ul><li>Foster a culture of clarity, collaboration and continuous growth within the team</li></ul>
<ul><li>Maintain Zuma&rsquo;s high standards through thoughtful planning and daily execution</li></ul>
What We Look For
Our ideal candidate embodies our values and the following:
<ul><li>Exceptional communication and interpersonal skills.</li></ul>
<ul><li>A genuine love for culinary experiences &amp; a passion for Japanese cuisine</li></ul>
<ul><li>Proven experience as an Assistant General Manager in a luxury high-volume restaurant or similar
</li></ul><ul><li>A natural sense of pace, presence and precision in a fast-paced environment</li></ul>
<ul><li>Naturally friendly, customer-oriented, and skilled at creating memorable dining experiences</li></ul>
Benefits
We offer incredible career growth, internal opportunities, and the chance to contribute to a world-renowned brand, where every detail from the finest ingredients to our unrivalled atmosphere is crafted to perfection.
As part of the team you'll enjoy:
<ul><li>World-Class training designed to inspire and educate</li>
<li>Global opportunities experience hospitality around the globe with our five incredible brands</li>
<li>Family Meals are shared daily</li>
<li>Rewards &amp; Recognition we value our team and celebrate your contributions to our success with meaningful rewards and recognition</li>
<li>Staff discount, enjoy exclusive discounts across the Azumi group, worldwide!</li>
</ul>Our Commitment to Inclusivity
We are an equal opportunities employer and welcome all applicants. If you require any assistance to make the recruitment process more accessible, please let one of our Talent Acquisition team know.
Ready to create some magic? Join us and bring your talent to a team that's elevating contemporary dining on a global stage.</div>
INDMANAGE</div>

Assistant General Manager

Nestlé

<div><div>Assistant Manager, Commercial Development - Emirati Talent</div> 
POSITION SNAPSHOT<div>
Location: Dubai 
Company: Nestl&eacute;</div><div></div> 
POSITION SUMMARY<div>
Joining Nestl&eacute; means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment &ndash; passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.</div><div> 
</div><div>At Nestl&eacute;, we believe in the power of food to enhance quality of life for everyone. Guided by this purpose, we constantly aim to push the boundaries of what's possible with food, beverages, and nutritional health solutions.</div><div></div><div> 
In this role, you will be responsible for executing the impulse channel plans for key geographies and retailers, which is being developed by Cluster CDT lead. Executing a compelling category story by being the go-to expert for the channel, representing the category&rsquo;s interests and direction while working closely with key stakeholders. Additionally, responsible for reporting using multiple systems and tools.</div><div></div> 
A DAY IN THE LIFE &hellip;<ul><li>
Execution of ICP activities on the channel across the clusters and monitor the effectiveness of execution.
</li><li>Enable the implementation of our PicOS (through 4Ps solutions) across the channel &amp; key customer(s) with regular reviews on its effectiveness.</li><li>
Single point of contact for Sales and Marketing teams for Channel of responsibility, ensuring you drive insights using external data resources like Nielsen, Dunnhumby, Kantar etc.</li><li>
Promotional evaluation and optimization to utilize discounts effectively (Channel level) &amp; tracking competitor activities
</li><li>Deliver Annual workbook to sales teams, for e.g. MSL.</li><li>
Lead and Maintain Channel KPI tracking through MBPC.</li><li>
Ensure adherence to all Company principles and policies</li></ul><div></div> 
What will make you successful&hellip;<ul><li>
At least 1 year&rsquo;s experience within Generating Demand (CDT, Sales or Marketing)</li><li>
Demonstrable record of success in delivering key commercial KPI's</li><li>
Foundational understanding of Nielsen, sell in, IMS etc is a plus</li><li>
Strong analytical and Problem-solving Skills</li></ul></div>

Assistant Manager, Commercial Development - Emirati Talent

SINCLAIR

<div>Sinclair is Hiring! Join Our Team as Commercial Lead - MEA
We are currently recruiting for Commercial Lead at Dubai. Commercial Lead &ndash; Middle East &amp; Africa 
Location: United Arab Emirates 
Reports to: Regional Vice President, EMEA
About the Role
We are looking for an entrepreneurial, commercially driven and highly experienced Commercial Lead &ndash; Middle East &amp; Africa (MEA) to lead the growth, transformation and commercial performance of our aesthetics business across the MEA region.
This is a high-impact leadership role for an individual with a strong track record in medical aesthetics, professional skincare, regenerative skin therapies, healthcare, consumer health or a closely related sector, with deep commercial experience in Saudi Arabia , United Arab Emirates as the 2 key markets and the wider Middle East and Africa markets.
The successful candidate will combine strong strategic thinking with a highly hands-on and execution-focused approach. They will have proven experience managing distributor-led commercial models, owning a P&amp;L, developing markets, building high-performing commercial teams and working cross-functionally with Marketing, Regulatory, Medical, Finance, HR, Supply Chain and other corporate functions.
A key priority for the role will be to accelerate business performance, strengthen the commercial organisation and implement change and restructuring where required to create a more agile, robust and scalable MEA business in a short period of time.
The ideal candidate is entrepreneurial by nature, commercially sharp and comfortable operating in an environment where they are expected to identify opportunities, make decisions quickly and personally drive execution.
Key Responsibilities
Commercial &amp; P&amp;L Leadership<ul><li>Own the overall MEA commercial strategy and P&amp;L, with accountability for revenue, profitability, market share and sustainable growth.</li><li>Develop and execute a clear regional commercial strategy aligned with the company's global objectives.</li><li>Identify and prioritise high-growth markets, channels, customer segments and product opportunities across MEA.</li><li>Drive revenue acceleration while ensuring strong commercial discipline, pricing governance and profitability.</li><li>Develop robust business plans, forecasts and budgets, translating regional strategy into clear country and channel objectives.</li><li>Monitor commercial performance through KPIs, dashboards and regular business reviews, taking decisive corrective action where required.</li><li>Balance short-term revenue delivery with long-term brand, customer and market development.</li></ul>
Distributor &amp; Market Management<ul><li>Lead and optimise the MEA distributor network, with particular emphasis on Saudi Arabia, UAE and the MEA markets.</li><li>Develop strong, performance-driven distributor partnerships with clear commercial targets, accountability and governance.</li><li>Assess distributor performance, capabilities and market coverage and take action to improve performance where required.</li><li>Lead distributor negotiations covering commercial terms, targets, pricing, forecasting, inventory, marketing investment and business plans.</li><li>Develop market-entry and expansion strategies for new territories and products.</li><li>Ensure distributors have the right commercial capabilities, field force, customer engagement model and execution plans to maximise market potential.</li><li>Build strong relationships with key customers, clinics, physicians, aesthetic practitioners, opinion leaders and strategic partners.</li><li>Bring deep knowledge and proven commercial experience in Saudi Arabia, including the aesthetics market, customer landscape, distributor ecosystem and local commercial dynamics.</li><li>Identify opportunities arising from the rapid development of the Saudi aesthetics, skincare and wellness sectors.</li><li>Build strong relationships with key stakeholders and customers across the Saudi market.</li><li>Ensure the commercial model is appropriately adapted to local market dynamics while remaining aligned with the broader EMEA strategy.</li></ul>
Commercial Organisation &amp; Leadership<ul><li>Lead, develop and inspire a high-performing MEA commercial organisation, including direct and indirect sales and commercial teams.</li><li>Assess organisational capabilities, structures and talent against future business requirements.</li><li>Implement changes to structure, roles, responsibilities and ways of working where required to improve effectiveness and accountability.</li><li>Establish clear performance expectations, KPIs and commercial ownership across the organisation.</li><li>Develop strong local leadership capability and succession plans.</li><li>Foster a culture that is entrepreneurial, accountable, customer-focused and driven by results.</li></ul>
Business Transformation &amp; Change<ul><li>Lead commercial transformation initiatives designed to rapidly strengthen and rebuild business performance.</li><li>Diagnose underperformance and translate insights into practical turnaround plans.</li><li>Lead organisational restructuring and change programmes where required, ensuring clear communication, engagement and execution.</li><li>Simplify processes, decision-making and organisational interfaces to create a more agile commercial organisation.</li><li>Challenge existing ways of working and identify opportunities to improve speed, effectiveness and customer impact.</li><li>Demonstrate the ability to operate effectively in periods of significant change, ambiguity and business transformation.</li></ul>
Cross-Functional Leadership<ul><li>Work closely with Marketing, Regulatory, Medical Affairs, Finance, HR, Supply Chain, Marketing, Quality and other functions to ensure effective execution of the regional business strategy.</li><li>Build strong cross-functional relationships and ensure alignment between commercial priorities and operational capabilities.</li><li>Partner with Regulatory and Medical teams to support successful product launches and market development.</li><li>Work with Supply Chain and Finance to improve forecasting, inventory management, working capital and profitability.</li><li>Partner with HR to ensure the organisation has the right structure, talent and capabilities to deliver the commercial strategy.</li><li>Ensure effective governance and communication between regional teams, distributors and global functions.</li></ul>
B2B &amp; Consumer Commercialisation
The successful candidate will have a strong understanding of both:
Key Success Measures
Success in the role will be measured by the ability to:<ul><li>Deliver sustainable MEA revenue and profitable growth.</li><li>Strengthen and optimise the business with focus on Saudi Arabia &amp; UAE and wider distributor network.</li><li>Improve distributor performance, accountability and market execution.</li><li>Build a high-performing and appropriately structured commercial organisation.</li><li>Successfully implement required business transformation and restructuring.</li><li>Accelerate the commercialisation of new and innovative products.</li><li>Increase market penetration and customer adoption.</li><li>Improve forecasting, commercial discipline and P&amp;L performance.</li><li>Build strong cross-functional collaboration across MEA and global functions.</li><li>Establish the MEA business as an agile, scalable and high-performing growth platform.</li></ul>
Experience &amp; Qualifications<ul><li>Significant senior commercial leadership experience within medical aesthetics, professional skincare, regenerative medicine, healthcare, consumer health, beauty or an adjacent industry.</li><li>Proven experience in a Commercial Director, General Manager, Regional Commercial Director, Country Manager or equivalent senior commercial role.</li><li>Strong and demonstrable Saudi Arabia experience is essential, with broad experience across the Middle East and Africa.</li><li>Proven track record of managing P&amp;L ownership and commercial performance.</li><li>Extensive experience managing distributor-led businesses and commercial partnerships.</li><li>Experience leading and developing commercial teams across multiple markets.</li><li>Demonstrated success in transforming, restructuring or turning around a business and delivering measurable improvement within a relatively short timeframe.</li><li>Strong experience working across Regulatory, Medical, Finance, HR, Supply Chain and other cross-functional functions.</li><li>Strong understanding of the medical aesthetics and/or professional skincare ecosystem.</li><li>Experience operating in complex, fast-paced and entrepreneurial environments.</li><li>Strong commercial acumen with the ability to understand market dynamics, financial drivers, pricing and profitability.</li><li>Excellent negotiation, influencing and stakeholder-management skills.</li><li>Strong strategic thinking combined with a highly hands-on, execution-oriented approach.</li><li>Bachelor's degree required; MBA or relevant advanced qualification would be advantageous.</li><li>Fluency in Arabic &amp; English required; French would be highly advantageous.</li></ul>
Leadership Profile
We are looking for a leader who is:<ul><li>Entrepreneurial &ndash; sees opportunities, takes ownership and is comfortable building rather than simply maintaining.</li><li>Commercially driven &ndash; relentlessly focused on growth, profitability, market opportunity and customer value.</li><li>Transformational &ndash; has the courage and capability to challenge the status quo and lead significant change.</li><li>Hands-on &ndash; able to move between strategy and execution and personally drive critical priorities.</li><li>Customer-centric &ndash; deeply understands physicians, clinics, distributors and consumers.</li><li>Agile and decisive &ndash; comfortable making decisions in a fast-moving and evolving market.</li><li>Collaborative &ndash; able to bring together Commercial, Medical, Regulatory, Finance, HR and Supply Chain around common objectives.</li><li>Resilient &ndash; thrives in challenging environments and can rapidly stabilise and rebuild performance.</li><li>People-focused &ndash; develops talent, creates accountability and builds high-performing teams.</li><li>Innovative &ndash; understands emerging trends across aesthetics, skincare, regenerative therapies and consumer wellness.</li><li>Strategic yet pragmatic &ndash; able to translate a vision into clear priorities, actions and measurable results.</li></ul>
What Success Looks Like
Within the first 12&ndash;18 months, the successful candidate will have established a clear and executable MEA growth strategy, strengthened UAE &amp; the Saudi Arabia and distributor business, optimised the commercial organisation, implemented necessary structural and operational changes, improved P&amp;L performance and created the foundations for sustainable regional growth.
This is an opportunity for an ambitious commercial leader to play a pivotal role in shaping the next phase of growth of a dynamic aesthetics business across one of the world's most attractive and rapidly evolving aesthetics markets. 
About Sinclair
Founded in 1971, Sinclair is a global medical aesthetics organisation, that delivers an extensive product range. With an in-house commercial infrastructure, including manufacturing and a network of distributors in leading global markets, our products are sold in 55 countries worldwide.
This is a great time to join Sinclair as we continue to increase our product range and expand into new markets and territories.<h5 class="jobSectionHeader"> 
Sinclair Values:</h5>
 Act with Integrity Consistently doing the right thing even when it&rsquo;s the hard choice; 100% Compliance with all rules, standard operating procedures and guidelines 
 Results-Driven Make a business impact in all you do, whether sales, efficiency, operational excellence; it should make a meaningful impact 
 Innovation-Centered Redefining Aesthetics, we must be pioneering in how we do business; this can be in products, in service models, or strategy
 Own It! Be Accountable for your decisions, actions and consequences; Be Reliable to your customers and colleagues
We have a real focus on developing our people, and by fostering an entrepreneurial culture, we encourage flexibility, accountability and autonomy. The company is full of opportunity for those who wish to grasp it. Our people thrive on engagement, development and a varied workload. You will often be included in projects that require you to collaborate cross-functionally.
This is an exciting opportunity to join a successful company, with big ambitions for the future.
If this sounds like you and you meet the requirements, please apply, we would love to hear from you.
Please note if we receive a high volume of applications, we may close the role before the closing date noted.
By making this application you give consent for personal information to be used in automated decision-making processes relating to key job requirements which are stated in this ad. 
Sinclair does not accept speculative or unsolicited CVs from Recruitment Agencies. Any unsolicited CVs received will be treated as property of Sinclair and Terms &amp; Conditions associated with the use of such CVs will be considered null and void</div>

Commercial Lead - MEA

Al Tamimi & Company

<div>
 
 
 
 Role
 
 
 : Employee Experience Manager
 
 
 
 
 
 Al Tamimi &amp; Company are seeking a highly engaging and service-oriented Employee Experience Manager to join our HR team.
 
 
 
 
 
 The ideal candidate will be an experienced HR professional with a strong background in HR Operations, employee experience, and lifecycle management.
 
 
 
 
 
 This role is responsible for overseeing and continually enhancing the employee experience across the entire employee journey, from onboarding through to offboarding, ensuring HR processes are delivered efficiently, compliantly, and with a strong focus on service excellence.
 
 
 
 
 
 Working closely with HR colleagues, and business stakeholders across the firm, the Employee Experience Manager will play a key role in delivering operational excellence across HR processes, maintaining compliance with local employment regulations, driving process improvements, and supporting initiatives that foster employee engagement and a positive workplace culture.
 
 
 
 
 
 
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Human Resources or a related field
 </li>
 <li>
 5-10 years of HR experience, with a strong focus on HR Operations, employee experience, onboarding, or lifecycle management
 </li>
 <li>
 
 Arabic
 
 language skills are preferred but not essential
 </li>
 <li>
 Experience managing onboarding or HR operations within a structured or high-volume environment
 </li>
 <li>
 Previous experience within a law firm or professional services environment is preferred
 </li>
 <li>
 Knowledge of UAE/GCC labour laws and employment regulations
 </li>
 <li>
 CIPD or equivalent HR certification is advantageous
 </li>
 <li>
 Experience using Oracle HR systems would be beneficial
 </li>
 <li>
 Strong customer service and stakeholder management skills
 </li>
 <li>
 Excellent organisational, planning, and coordination abilities
 </li>
 <li>
 Strong communication and interpersonal skills
 </li>
 <li>
 High attention to detail with a strong compliance mindset
 </li>
 <li>
 Ability to manage multiple priorities and work collaboratively across teams
 </li>
 <li>
 Strong problem-solving and process improvement capabilities
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 Experience managing and developing teams
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 Duties &amp; Responsibilities
 
 
 
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 Lead and manage employee lifecycle processes, ensuring a seamless and consistent employee experience from onboarding through to offboarding
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 Oversee end-to-end onboarding processes, from offer acceptance to successful integration into the firm
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 Coordinate with HR, IT, Finance, Administration, and other stakeholders to ensure all employee-related requirements are completed in a timely manner
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 Manage pre-boarding activities, including contracts, documentation, background checks, visa processing, and employee communications
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 Ensure all system access, equipment, and workspace arrangements are completed prior to employee start dates
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 Deliver engaging onboarding sessions, induction programmes, and orientation activities
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 Act as a trusted point of contact for employees, providing guidance and support throughout key stages of the employee lifecycle
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 Work closely with Hiring Managers and business leaders to align onboarding plans and employee experience initiatives
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 Partner with HR Business Partners and wider HR teams to ensure a consistent and high-quality employee experience across the firm
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 Ensure compliance with local labour laws, company policies, and internal governance requirements
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 Maintain accurate employee records and data integrity within HR systems
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 Support internal and external audits relating to employee documentation and HR processes
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 Continuously review and enhance HR operational processes to improve efficiency, compliance, and employee satisfaction
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 Identify and implement best practices and innovative solutions to strengthen the employee experience
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 Support employee engagement initiatives and contribute to fostering a positive and inclusive workplace culture
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 Diversity Equity &amp; Inclusion
 
 
 
 
 Essential to our success as a Professional Organisation is our ability to attract and retain the best talent from a diverse range of backgrounds. We are committed to a work environment where everyone can reach their potential, and we have an inclusive culture which respects individual differences.
 
 
 
 
 
 We undertake and support a number of internal and external initiatives aimed at increasing diversity within the profession and we encourage all our partners and staff to get involved.
 
 
 
 
 
 Al Tamimi &amp; Company is committed to providing equal opportunities for all. We welcome applications from candidates with disabilities and support those in the workplace who have a disability.
 
 
 
 
 
 If you are interested in this role, click
 
 
 &lsquo;apply now&rsquo;
 
 
 to submit an up-to-date copy of your CV.
 
 
 
 
 
 Please note that due to the high number of applications received on job postings, only shortlisted candidates will be contacted.
 
 
 
 
 
 
 *Applications submitted via recruitment agencies will not be considered.
 
 
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Employee Experience Manager

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