customer success manager

Alaan

<div><h5 class="jobSectionHeader">About Alaan</h5>
Alaan is the Middle East&rsquo;s first AI-powered spend management platform, built to help businesses save time and money. 
Our all-in-one solution combines smart corporate cards, real-time expense tracking, AI-powered automation, seamless accounting integrations, and deep financial insights- designed to simplify finance operations and maximize control over company spend.
Founded in 2022, Alaan is already the trusted partner of over 2000 leading businesses across the UAE and KSA, including G42, Careem, McDonald&rsquo;s, Tabby, Al Barari, Rove Hotels, Rivoli, and CarSwitch. Together, our customers have saved over AED 100 million with Alaan.
In just three years, Alaan has become the #1 expense management platform in the Middle East- and we&rsquo;ve done it while becoming profitable.
Alaan is also backed by Y Combinator and top global investors, including Peak XV (formerly Sequoia India &amp; SEA), and built by a world-class team with experience from McKinsey, BCG, Goldman Sachs, Careem, Rippling, and other high-growth companies. This creates an environment where employees learn from top-tier talent while building at startup speed.
We&rsquo;re not just building software. We&rsquo;re reimagining how finance works for modern businesses across the region.<h5 class="jobSectionHeader"> 
About the role</h5>
The Mid-Market CSM owns the relationship and the commercial outcome for a portfolio of growing companies. Accounts arrive already activated, handed over from Implementation with a validated baseline and the basics in place. Your job starts there: turn a live account into a deeply adopted, growing, multi-product relationship.
This is a relationship-driven role with a commercial mandate. You are close enough to your customers to understand how their business works, where their spend is going, and where it is not yet running through Alaan. You grow wallet share by deepening adoption, discovering new spend categories, and bringing more of the platform into each account. And because these are the accounts that become tomorrow's enterprise relationships, you are always working to grow them toward that next stage.
You own a defined portfolio of Mid-Market accounts and carry the number that comes with them.<h5 class="jobSectionHeader"> 
What you'll do</h5>
Adopt and grow:<ul><li>
Take ownership of each account at handover from Implementation team, building a clear adoption and growth plan from a validated starting point</li><li>
Drive deep product adoption across spend categories, cards, users, and accounting integration, embedding Alaan into how the customer operates day to day</li><li>
Grow wallet share by discovering new spend categories and shifting more of the customer's total spend onto the platform</li></ul> 
Run the relationship:<ul><li>
Build trusted relationships across finance and operations, staying close to how each customer's business is evolving</li><li>
Run a regular business review cadence that frames Alaan's impact in the customer's commercial terms and keeps the relationship anchored to value</li><li>
Own the value-realisation story for each account: quantify the impact delivered and use it to anchor renewals and unlock expansion</li></ul> 
Expand, retain, and graduate:<ul><li>
Cross-sell across Alaan's product suite, identifying where additional products solve real customer problems and building the commercial case to bring them in</li><li>
Identify and pursue expansion across new departments, categories, and use cases, with the commercial judgement to know when an account is ready</li><li>
Own retention and renewals end to end, carrying a net revenue retention target, identifying risk early, and leading the commercial conversation yourself</li><li>
Identify accounts ready to graduate to Enterprise as their spend and complexity grow, and manage that transition cleanly</li><li>
Act as the voice of the customer inside Alaan, turning account insight into structured feedback that shapes the product roadmap</li></ul><h5 class="jobSectionHeader"> 
What we are looking for</h5><ul><li>
4+ years in customer success, account management, or a comparable role owning customer relationships and a commercial number</li><li>
Proven track record growing and retaining a portfolio of accounts, with evidence of expansion or upsell driven through your own efforts</li><li>
A relationship builder: you earn trust with finance and operations stakeholders and use it to understand the business and grow the account</li><li>
Commercial ownership, with a track record against retention, expansion, or revenue targets</li><li>
Strong discovery instincts: you spot where a customer's spend is not yet on the platform and build the case to bring it across</li><li>
Extreme ownership: you treat your accounts as your own business, take full responsibility for outcomes, and never wait for someone else to solve a problem that affects your customer</li><li>
A bias for problem-solving: when something is broken, blocked, or undefined, you find a way through rather than escalating and waiting. You are resourceful in ambiguity and comfortable building the path as you go</li><li>
Comfortable speaking the language of finance teams and accounting tools without needing to be an engineer</li><li>
Fintech, SaaS, or payments background preferred</li><li>
UAE market experience strongly preferred, including an understanding of how Mid-Market companies in the Gulf manage their spend</li></ul><h5 class="jobSectionHeader"> 
What's in it for you</h5><ul><li>
Contribute to building the Middle East&rsquo;s most beloved fintech brand from the ground up</li><li>
Benefit from a role with significant ownership and accountability</li><li>
Thrive in a flexible hybrid culture with ample work-life balance</li><li>
Participate in exciting offsite events</li><li>
Competitive salary and equity</li><li>
Enjoy additional perks like travel allowances, gym memberships, and more</li></ul></div>

Customer Success Manager - Mid Market

Sprinklr

<div>
 Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale &mdash; across every customer touchpoint.
 
 
 By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr&rsquo;s unified platform provides powerful solutions for every customer-facing team &mdash; spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management &mdash; enabling enterprises to unify data, break down silos, and act on real-time insights.
 
 
 Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
 
 
 
 Job Description
 
 
 
 Sprinklr is seeking a Professional Services Engagement Manager to join the EMEA team in Dubai. They will work with Customers directly as well as internal sales, services and partner teams to strategise around new Services business opportunities for new and existing customers as well as develop relationships with key customer stakeholders as a trusted advisor for Sprinklr services solutions, including implementation, managed services, training and support offerings.
 
 
 As an expert in Sprinklr&rsquo;s value proposition and our services and support solutions, you will be responsible for the entire services sales process during pre-sale engagements, preparing service delivery proposals, bid responses, defining statements of work and commercial offers to ensure the successful deployment of Sprinklr, preparing our customers for long term value realisation from their adoption of Sprinklr&rsquo;s technology.
 
 
 The candidate will possess the ability to gather customer requirements, design and propose complete solution offerings that clearly fit into customer&rsquo;s business requirements to solve their current pain points, alongside Sprinklr&rsquo;s account teams whilst also managing key internal metrics regarding profitability and margin. This role will report into the Director, Engagement Management EMEA.
 
 
 
 Main Responsibilities
 
 
 
 <ul>
 <li>
 Partner with the Software Sales teams to scope and propose new services and support business, to grow existing accounts and secure new customers across our account portfolio with a particular focus on Contact Centre and CCaaS business across all verticals in the UK&amp;I market.
 </li>
 <li>
 Discover the requirements for Sprinklr clients to propose complete integrated service delivery offerings that clearly fit into customer&rsquo;s business requirements to solve their current pain points as well as long term operational models for multi-year adoption and value realisation
 </li>
 <li>
 Develop proposals and respond to RFPs/RFIs positioning recommendations for Sprinklr deployment strategies to enable swift value realisation as well as longer term services proposals for retained and operational services
 </li>
 <li>
 Lead executive services-sales presentations of Sprinklr services offerings, including at client locations, covering Sprinklr&rsquo;s UK&amp;I region.
 </li>
 <li>
 Document customer requirements, both technical and organisational, during the pre-sale cycle to inform a subsequent successful deployment of Sprinklr
 </li>
 <li>
 Create compelling commercial proposals utilising a range of Sprinklr and partner delivery resources whilst balancing profitability and margin with closing new business.
 </li>
 <li>
 Define Statements of Work that include scope, effort estimates &amp; timelines for the delivery of services that will help customers achieve stated business outcomes from their adoption of the Sprinklr platform
 </li>
 <li>
 Develop close plans, in collaboration with sales teams, for strategic opportunities and help drive opportunities to closure, including supporting negotiations with customer legal and procurement teams where required
 </li>
 <li>
 Develop relationships with colleagues in success, services, product, sales and other delivery stakeholders to ensure solutions proposed are comprehensive and have sign-off from delivery owners
 </li>
 <li>
 Develop relationships with key customers for growth and upside
 </li>
 <li>
 Update and manage pipeline and prepare revenue forecasts for Services and Success offerings
 
 
 </li>
 </ul>
 
 Desired Skills And Experience
 
 
 
 <ul>
 <li>
 Previous experience in business development, professional services delivery or services sales
 </li>
 <li>
 Bachelor&rsquo;s degree required
 </li>
 <li>
 Fluency in English and Arabic required, additional languages beneficial
 </li>
 <li>
 Ability to work individually and as member of a team
 </li>
 <li>
 Decisive, quick thinking, reliable, and likes to take ownership
 </li>
 <li>
 Attention to detail but flexible with a can-do attitude
 </li>
 <li>
 Passion for solving client challenges and commitment to client delight
 </li>
 <li>
 Experience in contact center / customer service software industry is preferred
 </li>
 <li>
 Extremely strong written, verbal communication and presentation skills
 </li>
 <li>
 Competency working in a highly-matrixed environment
 </li>
 <li>
 Flexible and adaptable self-starter with strong relationship-building skills
 </li>
 <li>
 Takes initiative and approaches all tasks and projects proactively
 </li>
 <li>
 Ability to prioritise and complete multiple tasks with little to no supervision
 </li>
 <li>
 Requires the ability to work independently with substantial latitude for action and decision, while maintaining focus on achieving optimal outcomes for Sprinklr and for our customers
 
 
 </li>
 </ul>
 
 We focus on our mission
 
 : Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data &mdash; helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:
 
 
 <ul>
 <li>
 Lead a new category of enterprise software that we call Unified-CXM.
 </li>
 <li>
 Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
 </li>
 <li>
 Create a culture of customer obsession, with trust, teamwork, and accountability.
 
 
 </li>
 </ul>
 
 We believe in our product
 
 : Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything &mdash; and everyone &mdash; can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world&rsquo;s leading enterprise brands.
 
 
 
 We invest in our people
 
 : We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off &ndash; it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.
 
 
 To learn more about employee benefits by region, click here.
 
 
 To learn more about all-things-Sprinklr, visit our candidate resource hub here.
 
 
 
 EEO - Our philosophy
 
 : Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we&rsquo;re more innovative, creative, and successful.
 
 
 Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.
 
 
 Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.
 
 
 
 Warning about Recruiting Scams:
 
 Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.
 
 
 If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.
</div>

Lead Engagement Manager

Copeland

<div><div><div>About Us
</div>We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.
</div><div>Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!
</div>Key Responsibilities
<ul><li>Develop and execute long‑term, account‑specific growth strategies for assigned strategic customers.
</li></ul><ul><li>Build and sustain executive‑level relationships across customer organizations, serving as a trusted advisor.
</li></ul><ul><li>Lead complex, multi‑stakeholder sales opportunities using consultative solution‑selling practices.
</li></ul><ul><li>Coordinate cross‑functionally with sales, engineering, and services teams to deliver integrated customer solutions.
</li></ul><ul><li>Apply deep market, customer, and technical insight to identify growth opportunities and mitigate risk.
</li></ul><ul><li>Maintain accurate forecasts, opportunity plans, project pipeline and account strategies within CRM systems.
</li><li>Responsible for developing and maintaining relationships with key HVAC OEM stakeholders
</li><li>Develop deep understanding of customer strategy to champion appropriate support needs and HVAC product opportunities
</li><li>Collaborate with and orchestrate internal account team members (e.g., Systems Engineer, Technical Sales Engineer, etc.) to ensure value propositions are appropriately delivered
</li><li>Conduct periodic account planning to strategically identify expansion &amp; cross-sell opportunities
</li><li>Lead contract and pricing negotiations with OEM customers
</li><li>Serve as main point of contact for set of assigned accounts; route inquiries as necessary to Customer Success Reps
</li><li>Conduct regular field visits to better understand customer processes and needs
</li>Actively engages to stay updated on HVAC industry trends and competitor activity 
<li>
</li></ul>Required Experience &amp; Skills
<ul><li>Eight (10) or more years of experience in B2B or technical sales roles supporting complex customer environments.
</li></ul><ul><li>Demonstrated success managing strategic or enterprise‑level customer accounts.
</li></ul><ul><li>Advanced consultative selling, opportunity management, and negotiation skills.
</li></ul><ul><li>Ability to engage and influence executive‑level customer stakeholders.
</li></ul><ul><li>Strong written, verbal, and presentation communication skills.
</li></ul>Disciplined use of CRM tools to manage pipeline, forecasts, and account plans. 
<ul><li>
</li></ul>Preferred Experience &amp; Skills
<ul><li>Experience selling complex, technical, or solutions‑based offerings.
</li></ul><ul><li>Experience leading multi‑year account strategies or enterprise‑level engagements.
</li></ul><ul><li>Technical background in industrial engineering, mechanical engineering, electrical engineering, or a closely related systems‑focused discipline.
</li></ul><div>Our Commitment to Our People
</div><div>Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That&rsquo;s why everything we do is geared toward a sustainable future&mdash;for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.
</div><div>Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.
</div><div>Flexible and competitive benefits plans offer the right options to meet your individual/family needs . We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
</div><div>Together, we have the opportunity &ndash; and the power &ndash; to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!
<div>Our Commitment to Inclusion &amp; Belonging
At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland. 
</div><div>Equal Opportunity Employer
</div><div>Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.</div></div></div>

Strategic Account Executive OEM

Japanese Talk

Marketing &amp; Growth ManagerLocation: Dubai, UAEIndustry: F&amp;B / HospitalityEmployment Type: Full-timeAbout the RoleWe are looking for a commercially minded Marketing &amp; Growth Manager to lead customer acquisition, retention, brand growth, and revenue generation across our hospitality businesses.This is not a social media management role.The ideal candidate has a proven track record of growing revenue, managing marketing budgets, analyzing performance data, and executing campaigns that produce measurable business results. Growth-focused marketing managers are expected to own customer acquisition, retention, and revenue performance across the customer lifecycle.Key Responsibilities<ul><li>Develop and execute annual and quarterly marketing plans</li><li>Own marketing budget and ROI reporting</li><li>Drive customer acquisition through Meta, Google, influencers, partnerships, and local activations</li><li>Improve customer retention and repeat purchase rates</li><li>Build and manage loyalty and CRM programs</li><li>Manage agencies, freelancers, and content creators</li><li>Analyze campaign performance and provide weekly reports</li><li>Create and manage marketing calendars and promotional campaigns</li><li>Develop partnerships with schools, communities, corporates, and local organizations</li><li>Monitor competitors and identify growth opportunities</li><li>Report directly to ownership on revenue impact and marketing performance</li></ul>Marketing leadership roles commonly include budget ownership, campaign performance analysis, team coordination, and revenue-focused planning.MANDATORY REQUIRMENSExperience<ul><li>Minimum 7 years of marketing experience</li><li>Minimum 2 years in a Marketing Manager, Growth Manager, or similar leadership role</li><li>UAE experience is highly preferred</li><li>F&amp;B, hospitality, retail, or consumer brand experience preferred</li></ul>Technical SkillsMust demonstrate hands-on experience with:<ul><li>Meta Ads Manager</li><li>Google Ads</li><li>GA4</li><li>CRM platforms</li><li>Email marketing</li><li>Influencer campaigns</li><li>Performance marketing</li><li>Marketing analytics and reporting</li></ul>Application Requirements (Mandatory)To be considered, applicants must submit:1. Performance PortfolioProvide 3 businesses you personally managed and include:<ul><li>Monthly marketing budget</li><li>Revenue before and after</li><li>Main marketing channels used</li><li>Results achieved</li><li>Your specific role</li></ul>2. Dashboard EvidenceAttach screenshots (client names may be hidden) from:<ul><li>Meta Ads Manager</li><li>Google Ads</li><li>GA4</li><li>Marketing dashboards</li></ul>3. Case StudyPrepare a one-page response:&ldquo;A caf&eacute; generates AED 200,000 monthly revenue with a marketing budget of AED 20,000. Create a 90-day growth plan.&rdquo;Applications without the case study will not be reviewed.Success Metrics During ProbationThe successful candidate will be measured on:<ul><li>Revenue growth</li><li>Customer acquisition cost (CAC)</li><li>Return on ad spend (ROAS)</li><li>Repeat customer rate</li><li>Database growth</li><li>Google Maps visibility</li><li>Delivery platform sales growth</li><li>Marketing ROI</li></ul>What We Are Looking ForWe are seeking a growth-oriented marketer who thinks like a business owner, not someone whose primary focus is posting content on social media.If you can demonstrate measurable business growth, we would like to hear from you.Job Types: Full-time, PermanentPay: AED10,000.00 per monthWork Location: In person

Growth & Marketing Manager

Al Rams Group

We&rsquo;re Hiring: Sales &amp; Marketing Manager Location: UAE Industry: Electronics &amp; Home AppliancesWe are seeking a dynamic and results-driven Sales &amp; Marketing Manager with solid UAE market experience in the electronics and home appliances industry to join our growing team.If you have a strong background in business development, sales strategy, brand growth, and market expansion, we&rsquo;d love to hear from you.Key Responsibilities:<ul><li>Develop and implement effective sales and marketing strategies</li><li>Drive business growth and achieve company sales targets</li><li>Identify and pursue new market opportunities</li><li>Build and maintain strong relationships with clients, dealers, and key accounts</li><li>Monitor market trends, competitor activities, and customer demands</li><li>Lead, motivate, and support the sales team for optimum performance</li><li>Strengthen brand presence and increase market penetration across the UAE</li></ul>Requirements:<ul><li>Proven UAE experience in the electronics &amp; home appliances sector</li><li>Strong knowledge of the local market, distribution channels, and customer base</li><li>Excellent leadership, communication, negotiation, and analytical skills</li><li>Demonstrated success in meeting or exceeding sales targets</li><li>Ability to work in a fast-paced and competitive environment</li><li>UAE driving license is an advantage</li></ul>What We Offer:<ul><li>Competitive salary package to be discuss upon interview</li><li>Career growth opportunities</li><li>Professional and dynamic work environment</li></ul>Only shortlisted candidates will be contacted.Job Type: Full-timeWork Location: In person

Sales & Marketing Manager

Cisco

Meet the team
 
Splunk, a Cisco company, is building a resilient digital world with an end-to-end platform designed for hybrid, multi-cloud environments. We approach our work with kindness, valuing the unique talents, passion, and joy that each team member brings to our collaborative culture. Our team is dedicated to helping organizations reach their best by solving complex business challenges at scale. We foster an environment of inclusiveness, disruption, and fun, ensuring that every member feels supported as they reach new heights.
 ​
 
Your impact
 
As a Customer Success Platform or Security Area Technical Account Manager (TAM), you will deliver strategic solutions to ensure every customer engagement achieves maximum business impact. You will serve as a trusted Splunk expert, guiding account teams and customers to optimize their use of the Splunk Platform for enhanced operational resilience.
 
What you will do
 
<ul>
<li>Provide strategic, case-based technical consulting and delivery (up to 90 days) for Splunk Enterprise/Cloud, Enterprise Security, UBA/UEBA, and SOAR to improve customer platform adoption.</li>
<li>Partner with Sales and Customer Success teams to drive customer value realization through effective onboarding, enablement, and comprehensive health reviews.</li>
<li>Audit platform usage, data models, and dashboards to remediate identified issues and optimize overall account health.</li>
<li>Plan and develop detections and analytics for security use case activation to close MITRE ATT coverage gaps and strengthen security postures.</li>
<li>Scope the level of effort and develop technical action plans to resolve complex technical situations based on thorough assessments.</li>
<li>Engage proactively with Technical Success Engineers, Solution Engineers, and Architects to review account health and identify data management opportunities.</li>
<li>Deliver customer onboarding and enablement-based workshops to ensure users achieve critical success milestones.</li>
<li>Gain alignment with account team members and customer decision-makers to demonstrate the tangible business value of proposed technical solutions.</li>
<li>Contribute to practice key performance indicators by driving process improvements, developing collateral, and implementing new tools.</li>
<li>Empower customers with high-quality architectural guidance, ensuring their enterprise-level implementations are successful and scalable.</li>
</ul>
Minimum qualifications
 
<ul>
<li>Professional experience administering, configuring, and maintaining Splunk Core (Enterprise or Cloud) and/or Enterprise Security (ES) platforms, including integrating and normalizing data from diverse sources.</li>
<li>Professional experience designing Splunk architecture, implementing data onboarding, and deploying Splunk Core and/or ES product features.</li>
<li>Professional experience writing Search Processing Language (SPL), including the ability to develop and optimize correlation and risk-based alerting rules.</li>
<li>Professional experience working in technical consulting, systems architecture, or big-data analytics roles.</li>
</ul>
Preferred qualifications
 
<ul>
<li>Proficiency with scripting languages (such as Bash) and application development (Java, Python, or .NET).</li>
<li>Hands-on experience delivering Splunk Cloud implementations and cloud migration projects.</li>
<li>Active Splunk Consultant and Splunk Cloud Administration Certifications.</li>
<li>Industry-standard security certifications such as GIAC, CISSP, OSCP, or equivalent.</li>
<li>Understanding of enterprise architecture across on-premise and Cloud environments (AWS, Azure, GCP).</li>
<li>Solid foundation in cybersecurity frameworks, including NIST CSF, CIS, HIPAA, and PCI DSS.</li>
<li>Expertise in additional security products and applications, such as UBA/UEBA and SOAR.</li>
<li>Experience with Splunk Data Management solutions, including Edge Processor, Ingest Processor, DDAA, and Federated Search.</li>
<li>Strong collaborative skills to effectively partner with cross-functional teams and customer stakeholders.</li>
</ul>
Why Cisco?
 
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
 Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
 We are Cisco, and our power starts with you.

Splunk Technical Account Manager - UAE

Airbus

<div>
 
 
 Job Description:
 
 
 
 
 To support the continuous growth of our Working-Party activities and the global Airbus fleet, we are opening a position for a
 
 Working-Party Manager (WPM)
 
 based in Dubai (United Arab Emirates).
 
 
 The Working-Party Manager is a Licensed Aircraft Engineer (LAE) holding an active EASA Part-66 AML (Aircraft Maintenance License). In this role, you will oversee working parties (technical modifications and/or repairs) on delivered aircraft by leading cross-functional teams deployed to customer sites.
 
 
 In the event of major repairs, this role may also encompass the duties of a Repair Embodiment Manager (REM), taking full accountability for the repair embodiment process from initial assessment to final release. You will provide operational and functional leadership for all on-site personnel, including spares, engineering representatives, preparators, sub-contractors, workers, and inspectors.
 
 
 
 Scope and Dimensions
 
 
 
 <ul>
 <li>
 Team Leadership: Lead and manage diverse teams of up to 30 personnel, including core working-party members and staff from manufacturing units.
 </li>
 <li>
 Project Scale: Oversee Working Parties with values up to approximately &euro;4 Million and involving up to 3,000 labour-hours.
 
 
 </li>
 </ul>
 
 Key Challenges &amp; Opportunities
 
 
 
 <ul>
 <li>
 Lead multicultural and multidisciplinary teams (Engineering, Spares, Manufacturing) on remote sites.
 </li>
 <li>
 Maintain strict adherence to EASA Part 145 or any other NAA airworthiness regulations.
 </li>
 <li>
 Keep project expenses within estimated and agreed-upon budgets while completing work to the contractual schedule.
 </li>
 <li>
 Adapt to short- and long-term travel requirements with a high degree of flexibility .
 </li>
 <li>
 Navigate specific or last-minute customer requests, successfully negotiating additional or deferred items.
 </li>
 <li>
 Undergo necessary training and qualifications to stay current with new aircraft types and updated Airworthiness Authority regulations.
 
 
 </li>
 </ul>
 
 Main Responsibilities
 
 
 
 
 Operational &amp; Project Management:
 
 
 
 <ul>
 <li>
 Manage the working party on-site, including site preparation, installation and verifying that facilities comply with internal processes.
 </li>
 <li>
 Conduct continuous safety risk assessments (dynamic assessments before, during, and after maintenance activities).
 </li>
 <li>
 Allocate tasks to staff based on required competencies and coordinate daily progress with the customer.
 </li>
 <li>
 Ensure completion of work within the agreed downtime and budget.
 </li>
 <li>
 Perform incoming inspections of parts, tools, and the aircraft.
 </li>
 <li>
 Monitor and ensure the availability of additional parts, components, tools, and consumables.
 </li>
 <li>
 Provide working-party standby support when available.
 
 
 </li>
 </ul>
 
 Airworthiness &amp; Quality Assurance:
 
 
 
 <ul>
 <li>
 Ensure the airworthiness of the aircraft for all work performed.
 </li>
 <li>
 Establish the Working Party file and issue the Certificate of Release to Service (CRS) in accordance with EASA/FAR Part 145 rules and Airbus procedures.
 </li>
 <li>
 Manage major repairs upon request, minimizing global lead time from assessment to CRS.
 </li>
 <li>
 Participate in airworthiness authority audits .
 
 
 </li>
 </ul>
 
 Stakeholder &amp; Resource Management:
 
 
 
 <ul>
 <li>
 Participate in working-party preparation (work scope, planning, resourcing, documentation, and logistics).
 </li>
 <li>
 Negotiate with resources managers, manufacturing and third parties (vendors, repair stations) to ensure the availability of competent staff (e.g., Mechanics, Avionics technicians).
 </li>
 <li>
 Negotiate and formally document any additional work requested by the customer.
 </li>
 <li>
 Ensure accurate, concise reporting and optimal monitoring of multi-skilled teams regarding both technical and human aspects.
 </li>
 <li>
 Uphold Ethics &amp; Compliance in all circumstances, including team and customer management, customs handling, and procurement.
 
 
 </li>
 </ul>
 
 Key Deliverables
 
 
 
 <ul>
 <li>
 Deliver working parties on time , within budget , and to the highest standards of safety and quality .
 </li>
 <li>
 Guarantee absolute compliance with EASA Part 145 regulations.
 </li>
 <li>
 Drive continuous improvement in procedures, forms, quality, lead times, and tooling to maximize customer satisfaction.
 
 
 </li>
 </ul>
 
 Candidate Profile
 
 
 
 
 Education &amp; Qualifications:
 
 
 
 <ul>
 <li>
 EASA Part 66 Certifying/Support Staff &ldquo;C&rdquo; and &ldquo;B1/B2&rdquo; (A background in Metallic Structure is a strong advantage).
 </li>
 <li>
 Airbus family type ratings and provide documented evidence of exercising certification privileges within the preceding two years, comprising either six continuous months of maintenance experience, 100 base maintenance days, or 180 line maintenance tasks
 </li>
 <li>
 General technical education (Technical Bachelor, BTS, or equivalent).
 </li>
 <li>
 Basic aeronautical training.
 
 
 </li>
 </ul>
 
 Technical Expertise:
 
 
 
 <ul>
 <li>
 15+ years of experience in the aeronautical industry (MRO Part-145 experience is highly preferred).
 </li>
 <li>
 Maintenance experience as Cat C and B1/B2.
 </li>
 <li>
 Type Training or equivalent experience on the Airbus Family (A380/A350 experience is a strong plus).
 </li>
 <li>
 Proven experience in managing, preparing, and planning working parties.
 </li>
 <li>
 Proficiency with extensive and highly integrated Electronic Data Processing systems.
 </li>
 <li>
 Fluent in English (reading, writing, and speaking is mandatory).
 
 
 </li>
 </ul>
 
 Core Competencies:
 
 
 
 <ul>
 <li>
 Leadership &amp; Autonomy: Strong ability to take initiative, make critical decisions, and lead teams autonomously.
 </li>
 <li>
 Communication &amp; Collaboration: Excellent interpersonal skills with the ability to coordinate diverse teams, build strong customer relationships, and negotiate effectively.
 </li>
 <li>
 Resilience &amp; Adaptability: Proven ability to thrive in a fast-paced, dynamic environment, consistently finding solutions to meet deadlines even when faced with unforeseen obstacles.
 
 
 </li>
 </ul>
 This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company&rsquo;s success, reputation and sustainable growth.
 
 
 This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company&rsquo;s success, reputation and sustainable growth.
 
 
 
 
 
 
 Company:
 
 
 
 
 
 
 Airbus Africa and Middle East FZE
 
 
 
 Employment Type:
 
 
 
 Permanent
 
 
 
 Experience Level:
 
 
 
 Professional
 
 
 
 Job Family:
 
 
 
 Customer Eng.&amp;Technical Support&amp;Services
 
 
 By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
 
 
 Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
 
 
 Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com .
 
 
 At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
</div>

Working Party Manager (LAE B1/B2/C)

Explore 434+ Customer success manager in Dubai this July. Find roles across top companies and apply now to boost your career.