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business development manager

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customer success manager

BRAIN

<div><h1 class="jobSectionHeader"><b>About Brain Co.</b></h1><p>
Brain Co. is at the leading edge of productionizing artificial intelligence for real world problems, propelling advancements and shaping the future with pioneering work. Our mission is to ensure that the transformative powers and automation of AI are applied to real world problems in various governments where manual work is still dominant.
</p><p></p><h2 class="jobSectionHeader"><b>About the Role</b></h2><p>
We&rsquo;re growing our <b>AI Deployment team</b> in Abu Dhabi and Doha. In this role, you'll work at the intersection of AI product delivery and customer engagement helping define, shape, and drive AI-powered solutions that address mission-critical challenges in finance, energy, and government sectors.</p><p>
You&rsquo;ll collaborate closely with data scientists, engineers, and senior stakeholders to translate complex business needs into actionable technical solutions. As the voice of the customer, you&rsquo;ll lead agile delivery cycles, ensure high-quality outcomes, and foster long-term relationships built on trust and impact.</p><p></p><h2 class="jobSectionHeader"><b>
Key Responsibilities</b></h2><ul><li><p><b>
Define &amp; Prioritize Features:</b> Work with customers to identify high-impact problems and define AI-driven product features to address them.</p></li><li><p><b>
Translate Business Needs:</b> Convert customer requirements into clear technical specifications and use cases for internal teams.</p></li><li><p><b>
Lead Agile Delivery:</b> Oversee agile sprints and project timelines, ensuring timely and high-quality solution delivery.</p></li><li><p><b>
Drive Adoption:</b> Travel regionally to engage with users, onboard stakeholders, and gather direct product feedback for continuous improvement.</p></li><li><p><b>
Collaborate Cross-Functionally:</b> Serve as the bridge between customers and internal teams including data scientists, engineers, and product leads.</p></li><li><p><b>
Act as Customer Champion:</b> Build trusted relationships and ensure the long-term success of deployed solutions.</p></li></ul><h2 class="jobSectionHeader"><b><br>
What We&rsquo;re Looking For</b></h2><ul><li><p><b>
Experience:</b></p><ul><li><p>
3-5 years in customer success, product management, delivery consulting, or technical account management.</p></li><li><p>
Experience at top-tier product or consulting organizations (e.g., Palantir, Google, Amazon, BCG, McKinsey, etc.)
</p></li></ul></li><li><p><b>Technical Fluency:</b></p><ul><li><p>
Strong understanding of AI/ML concepts, data workflows, and model deployment processes.</p></li><li><p>
Ability to discuss and assess technical trade-offs with engineering teams.</p></li></ul></li><li><p><b>
Communication &amp; Relationship Skills:</b></p><ul><li><p>
Proven ability to build rapport and trust with enterprise customers and senior stakeholders.</p></li><li><p>
Excellent written and verbal communication, including the ability to simplify technical details for non-technical audiences.</p></li></ul></li><li><p><b>
Execution &amp; Ownership:</b></p><ul><li><p>
Hands-on mindset with a bias for action and a strong sense of ownership.</p></li><li><p>
Experience managing agile product or project delivery cycles.</p></li></ul></li><li><p><b>
Mobility:</b></p><ul><li><p>
Willingness to travel within the region to meet customers and oversee deployments on-site.</p></li></ul></li></ul><h2 class="jobSectionHeader"><b><br>
Why Join Us?</b></h2><ul><li><p>
Work on transformative AI projects with high-impact clients.</p></li><li><p>
Join a collaborative, mission-driven team at the forefront of applied machine learning.</p></li><li><p>
Operate in a fast-paced, agile environment with real-world outcomes.</p></li></ul></div>

AI Deployment Lead

<div><div><b>We help the world run better</b><br>
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.</div><div></div><p><br>
SAP is looking for a Solution Sales Executive Expert level (SSE), who is a strategic sales role that combines deep SAP expertise, business acumen, and end-to-end domain knowledge of the SAP Customer Experience Lines of Business (CX LoB) cloud to drive revenue, customer success, accelerate adoption of innovation (especially AI), and position the organisation as a market leader. The SSE shapes transformative solutions and delivers measurable value to customers through thought leadership, innovation, and strategic execution&mdash;supporting both specific CX LoB and the overall &ldquo;SAP Business Suite&rdquo; strategy.</p><p>
We are looking for a <b>Solution Sales Executive at expert level with specific experience in the CX area (commerce, marketing, sales &amp; marketing)</b>.</p><p></p><p><b><br>
Key Responsibilities</b></p><p><b>
Account Ownership &amp; Strategy:</b> Serve as the CX LoB owner for assigned accounts, developing and executing strategic account plans that align with customer goals, business objectives and the broader account plans of the account team.</p><p><b>
Drive the End-to-End Customer Value Journey with Domain Expertise: </b>Provide domain expertise and thought leadership in the solution area to understand and address high-priority business challenges. Lead end-to-end process mapping and the customer value journey, owning the transformation roadmap for the LoB.</p><p><b>
Pipeline &amp; Opportunity Management:</b> Identify and develop new business opportunities within existing accounts, driving pipeline growth and meeting revenue targets.</p><p><b>
Product Success &amp; Innovation: </b>Engage early with customers when new products are launched. Lead AI and innovation initiatives (e.g., scalable PoCs, partner co-investments).</p><p><b>
Enablement, Demos &amp; Prototypes: </b>Support solution advisors to ensure demo system readiness and manage enablement programmes. Collaborate with Demo &amp; Learning teams to provide updated assets and trial environments for scalable enablement programmes, as well as customised demos, POCs and prototypes with customer-specific data.</p><p><b>
Value Proposition &amp; Executive Engagement: </b>Collaborate with value advisors to craft compelling narratives that articulate ROI, value leakage, and competitive advantages. Conduct strategic discovery and workshops, and deliver persuasive pitches that present solutions to distinct customer business and buying-centre challenges to accelerate executive buy-in and drive demand independently of RFPs.</p><p><b>
Commercial Negotiations: </b>Navigate complex pricing and contractual discussions, balancing client expectations with organisational profitability and cloud revenue growth.</p><p><b>
Adoption &amp; Consumption: </b>Support Customer Success Management (CSM) communities, secure references, and manage escalations. Collaborate with CS and CS&amp;D adoption teams to ensure successful delivery of solutions and services, monitor outcomes, and drive continuous improvement to maximise customer value.</p><p><b>
Customer Success &amp; Field Impact: </b>Own CX LoB deal cycles, work hand in hand with the Customer Success Manager (CSM) team, and organise enablement and executive engagement. Elevate customer discussions to prioritise investment and drive measurable outcomes.</p><p><b>
Relationship Building &amp; Governance: </b>Drive C-suite engagement and Buying Centre alignment by fostering long-term, high-value relationships and converting executives into advocates and brand ambassadors. Conduct Quarterly Business Reviews (QBRs) with customers and internal stakeholders, focusing on solution adoption, innovation, risks and opportunities.</p><p><b>
Ecosystem &amp; Partner Engagement: </b>Own relationships with strategic consulting partners (e.g., Accenture, Deloitte, PwC, EY) and with VARs to co-innovate, develop joint go-to-market strategies, and shape disruptive solutions. Maintain direct, high-quality relationships with partner account leads.</p><p><b>
Collaboration &amp; Orchestration: </b>Align closely with Sales, CSM, and Marketing to ensure SSE impact is fully integrated into the go-to-market engine through a tailored GTM approach. Drive joint accountability and coordination across internal stakeholders to maximise market impact.</p><p><b>
Competitive &amp; Industry Expertise: </b>Maintain deep technical and functional expertise across SAP solutions. Stay at the forefront of emerging technologies and competitive trends to craft differentiated solutions that win in the market.</p><p></p><p><b><br>
Qualifications &amp; Competencies</b></p><ul><li>
10-15 years' industry, strong executive relationship-building skills with proven C-suite influence.
</li><li>B2B enterprise experience with multi-stakeholder SaaS cycles.</li></ul><ul><li>
Proven experience in account management or solution sales</li><li>
Strong understanding of solution sales, customer value realisation, and account planning methodologies; track record in expansion selling (account growth) within the CX area.</li><li>
Deep CX domain expertise, with a strong understanding of AI and innovation trends.</li><li>
Maps value levers and tell a quantified ROI story and create a compelling business case</li></ul><ul><li>
Strategic thinking, business acumen, relationship building and client advocacy skills.</li><li>
Excellent communication, negotiation, and stakeholder management abilities.</li></ul><p></p><p><b><br>
Why This Role Matters</b></p><p>
The SSE is pivotal in shaping SAP&rsquo;s market leadership in the CX suite by delivering transformative solutions, driving innovation (particularly in AI), and orchestrating value throughout the customer lifecycle. This role sits at the intersection of strategy, technology, and relationship management, ensuring customers realise the full value of their SAP investments and positioning the organisation for sustained growth.</p><p></p><div><b><br>
Bring out your best</b><br>
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
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<b>We win with inclusion</b><br>
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.<br>
<br>
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.<br>
<br>
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.<br>
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Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.<br>
<br>
Successful candidates might be required to undergo a background verification with an external vendor.</div><div></div><div><b><br>
AI Usage in the Recruitment Process</b></div><div>
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
</div><p>Please note that any violation of these guidelines may result in disqualification from the hiring process.<br>
<br>
Requisition ID: 445752 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid</p></div>

CX Solution Sales Expert

Property Finder

<div>
 Property Finder is the leading property portal in the Middle East and North Africa (MENA) region, dedicated to shaping an inclusive future for real estate while spearheading the region&rsquo;s growing tech ecosystem. At its core is a clear and powerful purpose: To change living for good in the region.
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 Founded on the value of great ambitions, Property Finder connects millions of property seekers with thousands of real estate professionals every day. The platform offers a seamless and enriching experience, empowering both buyers and renters to make informed decisions. Since its inception in 2007, Property Finder has evolved into a trusted partner for developers, brokers, and home seekers. As a lighthouse tech company, it continues to create an environment where people can thrive and contribute meaningfully to the transformation of real estate in MENA.
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 The Position
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  Position Title
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 Business Consultant
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  Reports To
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 Sales Manager
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  Position Summary
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 As a pivotal contributor to the success of Property Finder, the Business Consultant plays a crucial role in retaining and expanding our customer base through strategic business consultations, coaching, and data-driven decision-making. This position involves managing a designated portfolio within a specific Emirate, with bonus compensation tied to the achievement of key performance targets.
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  Key Responsibilities
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   Master the Property Finder solution portfolio to become a subject matter expert.
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   Identify and capitalize on opportunities for business growth, serving as the primary point of contact for customer account management.
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   Acquire new clients and adeptly manage existing client portfolios.
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   Prepare and deliver compelling business proposals.
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   Utilize a consultative approach to discern customer needs, preferences, and align them with suitable solutions and listing packages.
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   Effectively sell, cross-sell, and upsell technology-enabled advertising and property listing solutions to existing Real Estate Brokerages.
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   Cultivate and sustain enduring client relationships through consistent support and consultation.
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   Record and maintain accurate documentation of opportunities and activities in Property Finder's SalesForce CRM on a weekly basis.
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   Predict weekly, monthly, and quarterly revenue forecasts with a high degree of accuracy.
  </li>
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   Negotiate contracts, finalize agreements, and manage collections to optimize mutual interests.
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   Establish and maintain customer centric relationships leading to a win-win customer engagement
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   Collaborate with clients and finance teams to ensure timely payment reconciliation.
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   Work collaboratively with internal departments to meet client requests promptly.
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 The Person
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  Desired Qualifications
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   Bachelor's degree in business, marketing, or a related field.
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   Minimum of 3 years of professional sales experience in a SaaS or Subscription environment, with a proven track record of achieving sales targets.
  </li>
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   Strong analytical skills for interpreting client data and proposing solutions to maximize ROI.
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   Exceptional customer service mindset, demonstrating patience in addressing diverse customer needs.
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   Effective problem-solving skills to resolve customer complaints.
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   Proficient public speaking, communication, and presentation skills, with the ability to translate data effectively.
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   Desirable understanding of the real estate industry.
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   Ability to communicate effectively with key decision-makers.
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   Assertive, influential, and highly motivated, thriving in a target-driven environment.
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   Highly computer literate, proficient in Excel and PowerPoint, with solid experience in using CRM tools (SalesForce experience is a plus).
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  Other Capabilities
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   Ability to adapt quickly to evolving business strategies and industry dynamics.
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   Experience working in a cross-cultural and diverse team environment.
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   Proven ability to navigate complex decision-making processes within client organizations.
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   Familiarity with additional CRM platforms and other relevant business tools.
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  Our promise to talent
  <br/>
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 At Property Finder, we believe talent thrives in an environment where you can be your best self. Where you are empowered to create, elevate, grow, and care. Our team is made up of the best and brightest, united by a shared ambition to change living for good in the region. We attract top talent who want to make an impact. We firmly believe that when our people grow, we all succeed.
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  Property Finder Guiding Principles
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   Think Future First
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   Data Beats Opinions, Speed Beats Perfection
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   Optimise for Impact
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   No Ostriches Allowed
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   Our People, Our Power
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   The Biggest Risk is Taking no Risk at All
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  Find us at:
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 Twitter
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</div>


Business Consultant / Account Manager

Keyloop

<div><div><div><b>Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.</b></div><div>
We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.</div><div>
</div><div>
We use cutting-edge technology to link our clients&rsquo; systems, departments and sites. We provide an open technology platform that&rsquo;s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. <b>Want to be part of it?</b></div><div></div><div><b><br>
Purpose of Role:</b></div><div></div><div><br>
We are looking for a dynamic and strategic <b>Account Manager</b> to join our growing team. In this role, you will own and develop key client relationships across a defined portfolio of top UK automotive retail accounts. You&rsquo;ll sit at the heart of a cross-functional &ldquo;pod&rdquo; that includes sales, professional services, and customer success&mdash;acting as the strategic lead and advocate for your customers.</div><div></div><div><br>
You will be responsible for ensuring the retention and growth of your accounts, building long-term partnerships, driving client satisfaction, and identifying opportunities for expansion within your portfolio.</div><div></div><div><br>
We are looking to fill 7 positions across the UK.</div></div>
<div><div><h3 class="jobSectionHeader"><b>Key Duties &amp; Responsibilities:</b></h3><ul><li><ul><li><b>
Own the Relationship:</b> Serve as the primary point of contact for a defined portfolio of clients, building trusted advisor relationships with senior stakeholders.</li><li><b>
Drive Retention and Growth:</b> Lead initiatives to retain clients and expand revenue opportunities with the sales executive on the accounts through upsell and cross-sell strategies.</li><li><b>
Lead the Pod: </b>Coordinate cross-functional teams (sales, professional services, customer success) to deliver cohesive account strategies and ensure aligned execution.</li><li><b>
Strategic Planning: </b>Develop and maintain strategic account plans, identifying client goals, risks, opportunities, and business outcomes.</li><li><b>
Customer Advocacy: </b>Represent the voice of the customer internally, ensuring that product development, support, and service delivery align with client needs.</li><li><b>
Performance Monitoring:</b> Track account health and performance, using data and insights to proactively address challenges and improve both adoption and satisfaction.</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>Skills/Knowledge &amp; Experience:</b></h3><ul><li><ul><li>
Proven experience in <b>account management</b>, preferably within the SaaS or software sector.</li><li>
Strong understanding of <b>B2B technology sales</b> cycles; experience in <b>automotive retail</b> is a bonus but not mandatory.</li><li>
Exceptional relationship-building and communication skills, with a consultative and <b>customer-centric approach</b>.</li><li>
Ability to lead cross-functional teams and manage multiple stakeholder relationships across complex environments.</li><li>
Comfortable with commercial discussions, contract negotiations, and revenue accountability.</li><li>
Strategic thinker with a <b>results-driven mindset</b> and the ability to translate business needs into actionable solutions.</li><li>
Willingness to travel as needed across the UK.</li></ul></li></ul></div></div>
<div><div><b>Why join us?</b></div><div>
We&rsquo;re on a journey to become market leaders in our space &ndash; and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way.</div><div>
</div><div><b>
An inclusive environment to thrive</b></div><div>
We&rsquo;re committed to fostering an inclusive work environment. One that respects all dimensions of diversity. We promote an inclusive culture within our business, and we celebrate different employees and lifestyles &ndash; not just on key days, but every day.</div><div>
</div><div><b>
Be rewarded for your efforts</b></div><div>
We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration.</div><div></div><div><br>
Keyloop doesn&rsquo;t require academic qualifications for this position. We select based on experience and potential, not credentials.</div><div><b>
We are also an equal opportunity employer committed to building a diverse and inclusive workforce. We value diversity and encourage candidates of all backgrounds to apply</b><i>.</i></div></div>
<div><div>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div></div></div>

Account Manager - Early in Careers

Crypto.com

<div>
 <p>
  At Crypto.com, our growing VIP team is looking for a Relationship Manager to serve as the dedicated partner and internal advocate for a portfolio of our most valuable clients. This role is for someone who instinctively understands what these clients value most - prioritizing discretion, anticipating needs, and taking the initiative rather than simply providing reactive support. You will be responsible for developing a deep understanding of your client portfolio to drive loyalty, while also proactively hunting and acquiring new high-value business to expand our ecosystem. Operating within a remote, fast-paced environment, you will combine an elite service standard with a start-up growth mindset, directly influencing the development of a best-in-class VIP experience.&nbsp;
 </p>
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   Responsibilities
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    Own the end-to-end relationship for a dedicated book of high-value clients, acting as their internal champion and primary point of contact
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    Move beyond reactive support. Stay ahead of client needs, providing rapid, high-context responses that reflect a deep understanding of their goals
   </li>
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    Deliver more than just platform tips. Provide personalized insights and market updates that help clients navigate the ecosystem and deepen their loyalty to the brand
   </li>
   <li>
    Proactively monitor AUM and platform usage to mitigate retention risks and uncover untapped growth potential
   </li>
   <li>
    Act as the face of the brand at exclusive VIP events and activations. You will leverage these hospitality opportunities to strengthen existing bonds and convert high-potential prospects into long-term clients
   </li>
   <li>
    Build deep-rooted trust that naturally leads to referrals and network growth, helping to solidify our position as the market leader
   </li>
   <li>
    Report and synthesize client feedback, working closely with Strategy, Product, Marketing and Risk to ensure our VIP offering remains the best in the industry
    <br/>
   </li>
  </ul>
  <p>
   <br/>
  </p>
  <strong>
   Requirements
  </strong>
  <ul>
   <li>
    4+ years of experience in client-facing roles - specifically within Relationship Management, Sales or Customer Success - with a proven track record of success within Crypto, Fintech, or the gaming/predictions industry.&nbsp;
   </li>
   <li>
    Fluency in English and Arabic (spoken and written), with strong cultural awareness and the ability to build trust across diverse client profiles in the UAE
   </li>
   <li>
    You are naturally curious; you want to know what really drives your clients, allowing you to align the Crypto.com ecosystem with their long-term goals
   </li>
   <li>
    You are driven by results and the challenge of scaling a book of business. You find energy in the fast-paced nature of the crypto markets and are motivated by the challenge of converting complex client needs into successful, long-term partnerships&nbsp;
   </li>
   <li>
    You don&rsquo;t wait for direction; you seek out opportunity. You stay ahead of market trends to provide valuable insights that drive engagement and portfolio growth,&nbsp;
   </li>
   <li>
    You understand how to use hospitality and events as a platform for meaningful connection and business development
   </li>
   <li>
    You are comfortable navigating ambiguity and can pivot quickly as this fast-paced industry evolves
    <br/>
    <br/>
   </li>
  </ul>
 </p>
 <p>
  <br/>
 </p>
 <br/>
 <p>
  We may use artificial intelligence tools to analyze the content of your Resume/CV against the specific requirements for the position. The purpose is to support our recruitment team in reviewing applications more effectively. These tools assist our recruitment team in their evaluation of your application by providing recommendations, but they do not replace human judgment. Final hiring decisions are ultimately made by humans who consider the insights generated by the tools along with other relevant information. If you would like more details about how your personal information is processed, please contact us.
 </p>
</div>


VIP Relationship Manager

Darktrace

<div><p>Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity platform protecting nearly 10,000 organizations from unknown threats using its proprietary AI.
</p><p>The Darktrace Active AI Security Platform&trade; delivers a proactive approach to cyber resilience to secure the business across the entire digital estate &ndash; from network to cloud to email. Breakthrough innovations from our R&amp;D teams have resulted in over 200 patent applications filed. Darktrace&rsquo;s platform and services are supported by over 2,400 employees around the world. To learn more, visit http://www.darktrace.com .</p><br>
<p><b>Job D </b><b>escription </b><b>:
</b></p><p>The Customer Success Engineer (CSE) is a member of the Customer Experience (CX) team at Darktrace. The CSE team is focused on providing existing Darktrace customers with technical product solutions. Responsibilities in this pursuit range and include supporting the adoption of the Darktrace platform and services within the customer environment; providing deployment health and value interventions; and identifying additional or new use cases for Darktrace usage within the customer environment, among other value-adding endeavors.
</p><p></p><p>Darktrace is currently expanding the CSE team to accommodate a rapidly growing customer base and accelerating revenue. This role is a dynamic and varied customer focused technical management position. This position is a critical customer-facing technical role within the Darktrace CX organization which requires thorough knowledge of cybersecurity and the Darktrace product suite, as well as excellent communication and collaboration skills to work with a variety of customer stakeholders. A CSE will need to liaise internally with Darktrace Customer Success Managers, Renewals Managers, Analysts, Operations Engineers, and Sales members to ensure customer needs are met, and to sustain consistent renewal and growth of customer accounts.
<br>
<br>
<b>What will I be doing:
</b><br>
<br>
Act as a Darktrace and security expert and consultant to customers.
</p><ul><li>Develop and maintain excellent, hands-on knowledge of the Darktrace solution, with the expectations of self-sufficiency and proficiency across all coverage areas of the Darktrace platform
</li><li>Conduct deployment discovery and architecture design reviews for existing customers to ensure maximum value delivery across Network, Email, and Cloud deployments
</li><li>Work towards and maintain relevant Darktrace certifications
</li><li>Have and use industry knowledge and experience to provide consultative guidance to customers on cybersecurity priorities and initiatives
</li><li>Understand and engage with the evolving cybersecurity landscape, and work towards/ maintain relevant external certifications on this knowledge as relevant
</li></ul><p></p><p>Work with customers to learn their priorities and map to technical solutions.
</p><ul><li>Develop and refine discovery techniques to work with customer contacts of various personas, from IT, Cloud, and Security administrators to C-Suite executives
</li><li>Document and utilize the values statements and needs of Darktrace customers
</li><li>Have a mindset of taking ownership over your quota number and KPIs to improve customer deployments and value delivery, and ultimately retention and expansion
</li></ul><p></p><p>Work with customers, peers, and stakeholders efficiently and reliably
</p><ul><li>Utilize strong, respectful communication to form productive relationships with customers, partners, peers, and cross-functional internal teams
</li><li>Demonstrate confident presentation skills
</li><li>Maintain organized and timely documentation, account administration, and updates of internal systems
</li><li>Be mentored by and in turn provide mentorship to members of the CSE team on areas of particular expertise
</li></ul><p></p><p><b>What experience do I need?
</b></p><ul><li>2+ years of experience in a relevant role, ideally with the cybersecurity industry (i.e: Customer Success Engineering, Technical Account Management, etc)
</li><li>Strong knowledge of both on-premise and cloud networking (AWS, Azure, GCP)
</li><li>Experience within the cyber security industry preferred
</li><li>Additional experience in one or more of the following areas also preferred: Email Security; Incident Response; Cloud Security Architecture
</li><li>Confident, polished communicator with a proven ability to build lasting, critical business relationships
</li><li>Fluency in Arabic and English is essential</li></ul><br>
<p><b>Benefits:
</b></p><ul><li><p>24 days&rsquo; holiday + All national public holidays,
</p></li><li><p>Additional day off for your birthday,
</p></li><li><p>Life insurance,
</p></li><li><p>Medical insurance,
</p></li><li><p>Employee Assistance Program.</p></li></ul></div>

Customer Success Engineer

AW Rostamani

<p></p><div><ul><li>Revenue Support &amp; Service Standards
</li>Assist in generating quality appointments through outbound and inbound communication, ensuring a smooth customer journey<li>
</li>Maintain a courteous, professional attitude and provide accurate information to help increase customer satisfaction and loyalty<li>
</li>Support the achievement of team revenue goals by contributing to a high standard of customer service<li>
</li>Work towards achieving assigned qualitative KPIs related to customer handling, call quality, and service consistency<li>
</li>Support team initiatives aimed at improving customer interactions and conversion rates<li>
</li><li>Follow brand guidelines when booking appointments for respective Business units
</li>Ensure accuracy in capturing customer details and appointment requests in CRM systems<li>
</li>Maintain professionalism during all customer interactions, especially over calls and emails<li>
</li><li>Generate revenue by creating high quality customer appointments and providing customers service standards that exceed customer expectations
</li><li>Build rapport with customer and delivering proper customer service with professional behaviour and accurate information to increase overall customer retention and customer lifetime value
</li><li>Ensure applying brand specific guidelines to generate appointments for business and ensure that quality of appointments
</li>Ensure application of proper quality standards and professionalism on call is maintained, to impact generated revenue and conversions<li>
</li><li>Provide prompt resolution to customer queries leading to higher customer satisfaction and improving overall relation
 </li><li>Follow the customer connect protocols and provide seamless experience across various points of customer journey
 </li><li>Support and provide superior service via phones, e-mails as a receiver and caller
</li>Use questioning and listening skills that support effective telephone communication<li>
</li>Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects<li>
 </li><li>Effectively deal with job stress, angry callers, and upset customers
</li>Use the most appropriate way to communicate and apply the elements of building positive rapport with different types of customers over the phone<li>
</li>Apply the proper telephone etiquette to satisfy various customer situations<li>
 </li>Apply appropriate actions to effectively control a telephone call<li>
 </li>Identify voice skills and how to enhance a good telephone presentation<li>
</li><li>Meets commitments to customers
</li><li>Policies, Procedures and Corporate Governance
</li><li>Ensure complete adherence to company policies and floor instructions
 </li><li>Display time flexibility towards shifts as per work floor requirements
</li>Meet the required SLA&rsquo;s and KPI&rsquo;s<br>
<li>
</li></ul><p></p><p><b>Educational Qualification
</b></p>Diploma graduate or equivalent required<br>
<ul><li>
</li></ul><p></p><p><b>Work Experience
 </b></p><ul><li><p>2-3 years of customer service experience preferred<br>
</p></li></ul><p></p><p><b>Languages
</b></p><ul><li>English a must; bilingual</li></ul></div><p></p>
<br><div><div>AW Rostamani Group is a leading multi-sector family business in the Middle East, driven by a legacy of over seven decades. Its operations span across a diverse range of sectors including automotive, real estate, retail, lighting solutions, travel, logistics, agritech and sustainable packaging, the Group serves over 155,000 customers and 24,000 businesses annually, supported by a diverse team of more than 3,000 employees.<br>
</div><div></div><br>
<div>Guided by its purpose to enrich lives across generations, AW Rostamani Group is dedicated to building purposeful businesses that meaningfully impacts people, industries and the planet. By Championing innovation, sustainability, and progress, AW Rostamani Group leads transformative change - creating a future where opportunity and progress go hand in hand.<br>
</div><div></div><br>
<div>Rooted in its rich legacy and guided by its values, AW Rostamani Group continues to lead with focus on the future, nurturing partnerships and delivering excellence across its operations.<br>
</div><div></div><br>
<div>For more information, visit www.awrostamani.com .</div></div>

Customer Success Executive

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