customer success manager

<div><div>We help the world run better 
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.</div> 
CSM Role Overview
The Customer Success Manager engages with SAP&rsquo;s customers to drive and accelerate their value realization and to ensure business outcomes are achieved through the consumption of purchased solutions and success service entitlements. 
The Customer Success Manager is responsible for the orchestration of resources and execution of activities for a designated set of customer accounts across the lifecycle. This includes post-sales account management strategy development, success plan definition and execution (adoption &amp; consumption), relationship management, issue mitigation, escalation handling, and identification of expansion opportunities. 
The role drives mutual success for both the customer and SAP across the full lifecycle. 
Core Responsibilities<ul><li>
Develop and implement account strategies and consumption plans that drive measurable customer outcomes and support subscription renewals</li><li>
Build trusted customer relationships to enable value-based consumption and adoption activities</li><li>
Monitor SLA performance and maintain high levels of customer satisfaction</li><li>
Engage with Global Customer Success Centers to leverage expertise throughout the customer lifecycle</li><li>
Use data and tools to manage adoption and consumption activities, including Relationship Assessments and Outcome Success Plans</li><li>
Act as the primary escalation point for assigned customer accounts</li><li>
Contribute to success methodologies, playbooks, and best practices</li><li>
Identify opportunities to expand the SAP footprint through additional licenses or services</li></ul> 
Leadership Responsibilities (Manager Role)
The CSM Manager plays a critical leadership role, responsible for building, leading, and developing a high-performing CSM team while driving business growth and operational excellence.
Key leadership accountabilities include:<ul><li>
Lead, coach, and mentor a team of Customer Success Managers, ensuring continuous development, performance improvement, and career growth</li><li>
Establish a high-performance culture focused on accountability, customer outcomes, and collaboration</li><li>
Drive key business KPIs, including:</li></ul><ul><li>Revenue growth</li><li>dACV</li><li>Customer retention and renewals</li><li>Go-lives and adoption milestones</li><li>Customer references</li><li>Lead generation and expansion pipeline</li></ul><ul><li>
Provide strategic direction and operational oversight across customer engagement and supply chain transformation initiatives</li><li>
Scale customer success operations across regions or industries to drive consistent and sustainable outcomes</li><li>
Lead organizational development initiatives, improving processes, efficiency, and team effectiveness</li><li>
region or industry to scale business operations and drive sustainable customer outcomes.</li></ul> 
Key Job Attributes<ul><li>
Strong track record of leading teams and driving revenue growth in enterprise environments</li><li>
Deep expertise in Supply Chain Management (SCM), enabling strategic advisory and transformation leadership</li><li>
Ability to connect supply chain solutions with customer business value and ROI</li><li>
Proven success in improving customer retention, satisfaction, and referenceability</li><li>
Recognized as a key leader in customer engagement strategy and execution</li><li>
Drives profitable growth through both customer success and supply chain optimization</li><li>
Provides executive-level insights on market trends, customer needs, and product direction</li><li>
Leads account governance, renewals, and expansion strategies with strong commercial acumen</li><li>
Provides feedback to SAP leadership on market conditions and product needs</li><li>
Leads organizational development and performance improvement initiatives</li><li>
Manages and develops direct reports</li></ul> 
Experience &amp; Qualifications
Leadership &amp; Management Experience<ul><li>
11+ years of experience in Customer Success, Account Management, or related fields</li><li>
Proven leadership experience managing and developing teams in complex, matrixed organizations</li><li>
Demonstrated ability to drive team performance, engagement, and business outcomes</li><li>
Experience leading cross-functional initiatives and large-scale transformation programs</li></ul> 
Supply Chain Expertise<ul><li>
Strong domain expertise in Supply Chain Management (SCM) (planning, logistics, operations, digital supply chain)</li><li>
Experience driving supply chain transformation and optimization initiatives</li><li>
Ability to translate supply chain capabilities into measurable business value</li></ul> 
Customer Success &amp; Commercial Experience<ul><li>
Proven success in renewals, expansion, and upsell strategies within subscription models</li><li>
Strong understanding of SAP&rsquo;s Land, Adopt, Consume, Expand framework</li><li>
Experience managing complex enterprise customers and executive stakeholders</li></ul> 
Core Competencies<ul><li>
Executive leadership and stakeholder management</li><li>
Strong people management and team development</li><li>
Strategic thinking and business alignment</li><li>
Supply chain transformation expertise</li><li>
Program and project management excellence</li><li>
Commercial mindset with growth focus</li><li>
Risk management and escalation handling</li></ul><div> 
Bring out your best 
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
 
 
We win with inclusion 
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. 
 
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. 
 
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. 
 
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. 
 
Successful candidates might be required to undergo a background verification with an external vendor.</div><div></div><div> 
AI Usage in the Recruitment Process</div><div>
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
</div>Please note that any violation of these guidelines may result in disqualification from the hiring process. 
 
Requisition ID: 451342 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Management | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid</div>

Supply Chain Management Customer Success Partner Manager

Meltwater

<div>Description 
 
What We&rsquo;re Looking For: 
 
Are you an attentive Account Manager with experience in serving SaaS customers? We're actively seeking professionals like yourself to join our dynamic team and take charge of managing, renewing, and driving growth for our valued accounts. As an Account Manager, you'll play a crucial role in nurturing existing client relationships and maximizing their potential. 
 
Meltwater offers more than employment&mdash;it's a voyage towards personal and professional advancement. Immerse yourself in an atmosphere that nurtures your skills, encourages mentorship, and champions inclusive leadership practices. Interact with experienced account managers and resilient leaders who are dedicated to supporting your growth journey. 
 
Join our team, where you'll be embraced by a diverse community that honours your individual contributions and propels you toward realizing your full potential. 
 
What You'll Do: 
<ul><li>
Manage, renew, and foster growth within assigned accounts following their transition from the Client Acquisition team.</li><li> 
Identify and leverage cross-sell opportunities within subsidiaries and parent-child accounts to expand client relationships.</li><li> 
Recognize and pursue upsell opportunities to enhance sales growth and maximize revenue.</li><li> 
Comfortably manage and achieve sales targets while overseeing the entire sales process from start to finish</li><li> 
Focus on driving sustainable, long-term growth while overseeing renewals, leveraging support from the Customer Success and Renewals teams.</li><li> 
Develop customized account plans and strategies aimed at optimizing customer retention and stimulating account growth.</li><li> 
Identify and actively pursue expansion opportunities within accounts, including upselling and cross-selling initiatives.</li><li> 
Collaborate closely with the Customer Success team to drive ongoing engagement and utilization of our solutions.</li><li> 
Partner with Renewals Representatives to ensure robust account retention and skillfully negotiate pricing agreements.</li><li> 
Cultivate and nurture strong relationships with key stakeholders within assigned accounts, driving both engagement and satisfaction.</li><li> 
Monitor customer usage patterns to inform strategic renewal and product expansion approaches.</li><li> 
Implement proactive sales processes to effectively counter competitive threats during renewal negotiations.</li></ul> 
What You'll Bring: 
<ul><li>
A Bachelor's degree or higher is preferred for this role, empowering you to demonstrate your academic prowess and contribute effectively.</li><li> 
Established track record in account management, growth, and renewals, with a preference for experience within the software or SaaS domain. A minimum of 4 years tenure in account management is desired for this position.</li><li> 
Strong strategic thinking and execution capabilities, with a focus on customer retention and growth.</li><li> 
Ability to develop effective account plans and strategies aligned with customer goals.</li><li> 
A proactive approach to identifying and driving expansion opportunities within accounts.</li><li> 
Refined communication and collaboration abilities to seamlessly engage with both the Client Success and Renewals teams, fostering a synergistic environment for mutual achievement.</li><li> 
Results-oriented mindset with a focus on achieving growth targets and customer satisfaction.</li><li> 
Excellent written and verbal communication skills in Arabic and English.</li><li> 
Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week</li><li> 
The ability to legally work in the country of hire is required for this position.</li></ul> 
What We Offer: 
<ul><li>
Enjoy flexible paid time off options for enhanced work-life balance.</li><li> 
Experience peace of mind with hassle-free enrollment into Orient Health Insurance, ensuring instant access to comprehensive healthcare benefits</li><li> 
Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.</li><li> 
Energetic work environment with a hybrid work style, providing the balance you need.</li><li> 
Benefit from our family leave program, which grows with your tenure at Meltwater.</li><li> 
Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.</li></ul> 
Where You'll Work: Al Shatha Tower, Dubai Media City 
 
Our Story 
 
At Meltwater, we believe that when you have the right people in the right environment, great things happen. 
 
Our best-in-class technology empowers our 27,000 customers around 
the world to make better business decisions through data. But we can&rsquo;t do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers. 
 
Our award-winning global culture drives everything we do and creates 
an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other&rsquo;s successes along 
the way. 
 
We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers. 
 
We&rsquo;re proud of our diverse team of 2,200+ employees in 50 locations across
 
25 countries around the world. No matter where you are, you&rsquo;ll work with people who care about your success and get the support you need to unlock new heights in your career. 
 
We are Meltwater. Inspired by innovation, powered by people.</div>

Account Manager

<div>
 
 Description
 
 
 
 What We&rsquo;re Looking For:
 
 
 Are you an attentive Account Manager with experience in serving SaaS customers? We're actively seeking professionals like yourself to join our dynamic team and take charge of managing, renewing, and driving growth for our valued accounts. As an Account Manager, you'll play a crucial role in nurturing existing client relationships and maximizing their potential.
 
 
 Meltwater offers more than employment&mdash;it's a voyage towards personal and professional advancement. Immerse yourself in an atmosphere that nurtures your skills, encourages mentorship, and champions inclusive leadership practices. Interact with experienced account managers and resilient leaders who are dedicated to supporting your growth journey.
 
 
 Join our team, where you'll be embraced by a diverse community that honours your individual contributions and propels you toward realizing your full potential.
 
 
 What You'll Do:
 
 
 <ul>
 <li>
 Manage, renew, and foster growth within assigned accounts following their transition from the Client Acquisition team.
 </li>
 <li>
 Identify and leverage cross-sell opportunities within subsidiaries and parent-child accounts to expand client relationships.
 </li>
 <li>
 Recognize and pursue upsell opportunities to enhance sales growth and maximize revenue.
 </li>
 <li>
 Comfortably manage and achieve sales targets while overseeing the entire sales process from start to finish
 </li>
 <li>
 Focus on driving sustainable, long-term growth while overseeing renewals, leveraging support from the Customer Success and Renewals teams.
 </li>
 <li>
 Develop customized account plans and strategies aimed at optimizing customer retention and stimulating account growth.
 </li>
 <li>
 Identify and actively pursue expansion opportunities within accounts, including upselling and cross-selling initiatives.
 </li>
 <li>
 Collaborate closely with the Customer Success team to drive ongoing engagement and utilization of our solutions.
 </li>
 <li>
 Partner with Renewals Representatives to ensure robust account retention and skillfully negotiate pricing agreements.
 </li>
 <li>
 Cultivate and nurture strong relationships with key stakeholders within assigned accounts, driving both engagement and satisfaction.
 </li>
 <li>
 Monitor customer usage patterns to inform strategic renewal and product expansion approaches.
 </li>
 <li>
 Implement proactive sales processes to effectively counter competitive threats during renewal negotiations.
 
 
 </li>
 </ul>
 What You'll Bring:
 
 
 <ul>
 <li>
 A Bachelor's degree or higher is preferred for this role, empowering you to demonstrate your academic prowess and contribute effectively.
 </li>
 <li>
 Established track record in account management, growth, and renewals, with a preference for experience within the software or SaaS domain. A minimum of 4 years tenure in account management is desired for this position.
 </li>
 <li>
 Strong strategic thinking and execution capabilities, with a focus on customer retention and growth.
 </li>
 <li>
 Ability to develop effective account plans and strategies aligned with customer goals.
 </li>
 <li>
 A proactive approach to identifying and driving expansion opportunities within accounts.
 </li>
 <li>
 Refined communication and collaboration abilities to seamlessly engage with both the Client Success and Renewals teams, fostering a synergistic environment for mutual achievement.
 </li>
 <li>
 Results-oriented mindset with a focus on achieving growth targets and customer satisfaction.
 </li>
 <li>
 Excellent written and verbal communication skills in Arabic and English.
 </li>
 <li>
 Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week
 </li>
 <li>
 The ability to legally work in the country of hire is required for this position.
 
 
 </li>
 </ul>
 What We Offer:
 
 
 <ul>
 <li>
 Enjoy flexible paid time off options for enhanced work-life balance.
 </li>
 <li>
 Experience peace of mind with hassle-free enrollment into Orient Health Insurance, ensuring instant access to comprehensive healthcare benefits
 </li>
 <li>
 Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
 </li>
 <li>
 Energetic work environment with a hybrid work style, providing the balance you need.
 </li>
 <li>
 Benefit from our family leave program, which grows with your tenure at Meltwater.
 </li>
 <li>
 Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.
 
 
 </li>
 </ul>
 Where You'll Work: Al Shatha Tower, Dubai Media City
 
 
 Our Story
 
 
 At Meltwater, we believe that when you have the right people in the right environment, great things happen.
 
 
 Our best-in-class technology empowers our 27,000 customers around
 
 
 the world to make better business decisions through data. But we can&rsquo;t do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers.
 
 
 Our award-winning global culture drives everything we do and creates
 
 
 an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other&rsquo;s successes along
 
 
 the way.
 
 
 We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.
 
 
 We&rsquo;re proud of our diverse team of 2,200+ employees in 50 locations across
 
 
 25 countries around the world. No matter where you are, you&rsquo;ll work with people who care about your success and get the support you need to unlock new heights in your career.
 
 
 We are Meltwater. Inspired by innovation, powered by people.
</div>

zenda

<div>
 
 zenda is looking for a UAE-based Client Success Manager / Key Accounts Manager to own the end-to-end experience for our strategic school accounts. This role is perfect for mid-level SaaS or EdTech professionals who enjoy client management, onboarding, implementation, and driving adoption.
 
 
 
 
 
 As the face of zenda for key clients, you&rsquo;ll manage onboarding, training, adoption, retention, and account growth, while analyzing account data to identify opportunities and ensure client success. This role requires ownership, problem-solving, and a data-driven mindset.
 
 
 
 
 
 
 Location:
 
 United Arab Emirates (Dubai, Abu Dhabi, Sharjah, etc.)
 
 
 
 Experience:
 
 5&ndash;9 years
 
 
 
 Industry:
 
 SaaS / EdTech / Technology
 
 
 
 
 
 
 What you&rsquo;ll do
 
 
 <ul>
 <li>
 Own end-to-end client relationships including onboarding, implementation, training, adoption, and retention
 </li>
 <li>
 Act as the primary point of contact for key accounts and build trust with school leadership
 </li>
 <li>
 Serve as a strategic advisor, guiding clients to maximize platform value
 </li>
 <li>
 Resolve client issues proactively and collaborate internally to ensure smooth operations
 </li>
 <li>
 Analyze customer success metrics and account data to identify risks and opportunities
 </li>
 <li>
 Conduct on-site client visits and regular relationship meetings
 </li>
 <li>
 Contribute feedback to improve zenda&rsquo;s platform, processes, and client strategies
 </li>
 </ul>
 
 
 
 
 
 What we&rsquo;re looking for
 
 
 <ul>
 <li>
 5&ndash;9 years in client-facing roles, client success, or key account management
 </li>
 <li>
 Experience with SaaS platforms, EdTech, or technology implementations
 </li>
 <li>
 Strong analytical and data-driven mindset
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 High ownership, accountability, and ability to multitask
 </li>
 <li>
 UAE-based candidates only, with relevant UAE client management experience
 </li>
 </ul>
 
 
 
 
 
 Why zenda?
 
 
 <ul>
 <li>
 Work with leading schools across the UAE to improve outcomes using our SaaS platform
 </li>
 <li>
 Take full ownership of strategic accounts and see direct impact from your work
 </li>
 <li>
 Collaborate with a dynamic, high-performing team
 </li>
 <li>
 Opportunities for on-ground client visits and strategic influence
 </li>
 <li>
 Chance to go global as zenda expands its reach worldwide
 </li>
 <li>
 Learn and grow in SaaS, EdTech, and strategic client management
 </li>
 </ul>
 
 
 
 
 This role is perfect for hands-on professionals who love problem-solving, client engagement, and making measurable impact while growing their career in SaaS and EdTech.
 
 
 
</div>

Key Account Manager

Tangent International

<div>
 
 
 B2B Account Manager &ndash; UAE
 
 
 
 
 
 
 
 Arabic Speakers Required | UAE-Based Only
 
 
 
 
 
 
 We are hiring for a
 
 B2B Account Manager
 
 to join a growing team in the UAE.
 
 
 This role is best suited to someone with
 
 2&ndash;4 years of experience in customer success, account management, client servicing, or B2B operations
 
 , ideally within a
 
 SaaS or platform-based environment
 
 .
 
 
 
 
 
 This is
 
 not a sales-focused role
 
 . The position will focus on:
 
 
 
 
 <ul>
 <li>
 Managing day-to-day B2B client relationships
 </li>
 <li>
 Supporting onboarding and user engagement
 </li>
 <li>
 Handling reporting, data updates, and account coordination
 </li>
 <li>
 Acting as a key contact for operational support and client requests
 </li>
 <li>
 Working closely with internal teams to ensure excellent service delivery
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 
 
 
 <ul>
 <li>
 
 Arabic speaking is a must
 
 </li>
 <li>
 Must be
 
 currently based in the UAE
 
 </li>
 <li>
 Experience in
 
 customer success / account management
 
 </li>
 <li>
 Strong communication and stakeholder management skills
 </li>
 <li>
 Good Excel and admin/CRM system experience
 </li>
 <li>
 Detail-oriented and comfortable in a fast-paced environment
 </li>
 <li>
 Preferred backgrounds include
 
 SaaS, health tech, wellness, or employee benefits
 
 .
 </li>
 </ul>
 
 
</div>

B2B Account Manager

NebXcore

<div>
 
 Company Description
 
 
 
 At NebXcore, we specialize in transforming operational complexity into streamlined performance. Since our inception, we've partnered with companies across industries to design and implement operational processes, key performance indicators (KPIs), and team structures that integrate seamlessly with their existing systems. Our mission is to enhance business efficiency at every level, helping our clients turn strategy into measurable action.
 
 
 From suppliers to end clients, we digitize each step of the supply chain to ensure complete cargo visibility and control. Our solutions include route optimization, real-time tracking, security protocols, and seamless transport management, from producer to port and beyond. This end-to-end visibility reduces friction, minimizes delays, and increases resilience in your logistics network.
 
 
 
 Role Overview
 
 
 
 The Customer Success &amp; Onboarding Specialist will play a key role in ensuring successful adoption and daily use of digital solutions by external clients.
 
 
 This role combines customer service, user adoption &amp; product training. The successful candidate will assist customers with onboarding and mobile app usage, provide day-to-day support and troubleshooting, and collect structured user feedback to help improve the platform.
 
 
 Customers personas will include drivers, warehouse managers, operational staff, etc., and therefore the ideal candidate should be able to tailor his/her communication style and messages accordingly.
 
 
 The position requires strong communication skills, a customer-first mindset, and the ability to translate technical concepts into clear guidance for users. Additionally, the position requires strong people leadership skills as the person in the role will have to supervise / coordinate efforts of 2-3 team members.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Customer Support &amp; Platform Assistance
 </li>
 <li>
 Optimize existing issue management structure and prioritization criteria
 </li>
 <li>
 Provide day-to-day customer support for platform users.
 </li>
 <li>
 Respond to customer inquiries and support requests in a timely and professional manner.
 </li>
 <li>
 Assist customers with platform usage, navigation, and feature understanding.
 </li>
 <li>
 Perform basic troubleshooting and guide users through solutions to common issues.
 </li>
 <li>
 Escalate technical issues to the development team when necessary.
 
 
 </li>
 </ul>
 Provide practical advice to customers to help them optimize their use of the platform
 
 
 <ul>
 <li>
 Mobile App Training &amp; Customer Onboarding
 </li>
 <li>
 Deliver training sessions to new clients on mobile applications and platform solutions.
 </li>
 <li>
 Enhance existing training material and periodically identify improvement opportunities.
 </li>
 <li>
 Support onboarding by guiding customers through account setup, workflows, and platform functionalities.
 </li>
 <li>
 Develop and maintain training materials including:
 </li>
 <li>
 User guides
 </li>
 <li>
 Training presentations
 </li>
 <li>
 Step-by-step onboarding documentation
 </li>
 <li>
 Conduct live demonstrations and workshops to ensure customers can effectively use the platform.
 </li>
 <li>
 Ensure smooth transition from onboarding to regular platform usage.
 </li>
 <li>
 Customer Feedback &amp; Product Improvement
 </li>
 <li>
 Collect and consolidate feedback from customers regarding platform usage, issues, and improvement opportunities.
 </li>
 <li>
 Identify recurring problems, usability challenges, or feature requests.
 </li>
 <li>
 Structure and communicate customer insights to the development and product teams.
 </li>
 <li>
 Work closely with the development team to track resolution of reported issues.
 </li>
 <li>
 Contribute to continuous product improvement by representing the voice of the customer.
 </li>
 <li>
 Platform Adoption &amp; Customer Success
 </li>
 <li>
 Monitor customer engagement and adoption of platform features.
 </li>
 <li>
 Support customers in maximizing the value they derive from solutions.
 </li>
 <li>
 Proactively identify potential user challenges and provide guidance before issues escalate.
 </li>
 <li>
 Participate in regular client check-ins to gather feedback and strengthen customer relationships.
 
 
 </li>
 </ul>
 
 Role Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Technology, Logistics, or a related field.
 </li>
 <li>
 2&ndash;5 years of experience in customer support, customer success, software deployment, or technology training roles, ideally in logistics or freight forwarding
 </li>
 <li>
 Experience working with mobile applications, SaaS platforms, or digital tools.
 </li>
 <li>
 Strong communication and presentation skills, with the ability to explain technical topics to non-technical users.
 </li>
 <li>
 Customer-service mindset with strong problem-solving abilities.
 </li>
 <li>
 Experience providing training or onboarding support to external clients is highly desirable.
 </li>
 <li>
 Familiarity with logistics, supply chain, or trade platforms is a plus.
 
 
 </li>
 </ul>
 
 Preferred Skills
 
 
 
 <ul>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Strong customer orientation and empathy
 </li>
 <li>
 Ability to simplify technical concepts for users
 </li>
 <li>
 Structured problem-solving approach
 </li>
 <li>
 Attention to detail and reliability
 </li>
 <li>
 Ability to work cross-functionally with technical teams
 </li>
 <li>
 Proactive and solution-oriented mindset
 </li>
 </ul>
</div>

Customer Success & Onboarding Lead

<div><div>We help the world run better 
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.</div><div></div> 
SAP is looking for a Solution Sales Executive Expert level (SSE), who is a strategic sales role that combines deep SAP expertise, business acumen, and end-to-end domain knowledge of the SAP Customer Experience Lines of Business (CX LoB) cloud to drive revenue, customer success, accelerate adoption of innovation (especially AI), and position the organisation as a market leader. The SSE shapes transformative solutions and delivers measurable value to customers through thought leadership, innovation, and strategic execution&mdash;supporting both specific CX LoB and the overall &ldquo;SAP Business Suite&rdquo; strategy.
We are looking for a Solution Sales Executive at expert level with specific experience in the CX area (commerce, marketing, sales &amp; marketing). 
Key Responsibilities
Account Ownership &amp; Strategy: Serve as the CX LoB owner for assigned accounts, developing and executing strategic account plans that align with customer goals, business objectives and the broader account plans of the account team.
Drive the End-to-End Customer Value Journey with Domain Expertise: Provide domain expertise and thought leadership in the solution area to understand and address high-priority business challenges. Lead end-to-end process mapping and the customer value journey, owning the transformation roadmap for the LoB.
Pipeline &amp; Opportunity Management: Identify and develop new business opportunities within existing accounts, driving pipeline growth and meeting revenue targets.
Product Success &amp; Innovation: Engage early with customers when new products are launched. Lead AI and innovation initiatives (e.g., scalable PoCs, partner co-investments).
Enablement, Demos &amp; Prototypes: Support solution advisors to ensure demo system readiness and manage enablement programmes. Collaborate with Demo &amp; Learning teams to provide updated assets and trial environments for scalable enablement programmes, as well as customised demos, POCs and prototypes with customer-specific data.
Value Proposition &amp; Executive Engagement: Collaborate with value advisors to craft compelling narratives that articulate ROI, value leakage, and competitive advantages. Conduct strategic discovery and workshops, and deliver persuasive pitches that present solutions to distinct customer business and buying-centre challenges to accelerate executive buy-in and drive demand independently of RFPs.
Commercial Negotiations: Navigate complex pricing and contractual discussions, balancing client expectations with organisational profitability and cloud revenue growth.
Adoption &amp; Consumption: Support Customer Success Management (CSM) communities, secure references, and manage escalations. Collaborate with CS and CS&amp;D adoption teams to ensure successful delivery of solutions and services, monitor outcomes, and drive continuous improvement to maximise customer value.
Customer Success &amp; Field Impact: Own CX LoB deal cycles, work hand in hand with the Customer Success Manager (CSM) team, and organise enablement and executive engagement. Elevate customer discussions to prioritise investment and drive measurable outcomes.
Relationship Building &amp; Governance: Drive C-suite engagement and Buying Centre alignment by fostering long-term, high-value relationships and converting executives into advocates and brand ambassadors. Conduct Quarterly Business Reviews (QBRs) with customers and internal stakeholders, focusing on solution adoption, innovation, risks and opportunities.
Ecosystem &amp; Partner Engagement: Own relationships with strategic consulting partners (e.g., Accenture, Deloitte, PwC, EY) and with VARs to co-innovate, develop joint go-to-market strategies, and shape disruptive solutions. Maintain direct, high-quality relationships with partner account leads.
Collaboration &amp; Orchestration: Align closely with Sales, CSM, and Marketing to ensure SSE impact is fully integrated into the go-to-market engine through a tailored GTM approach. Drive joint accountability and coordination across internal stakeholders to maximise market impact.
Competitive &amp; Industry Expertise: Maintain deep technical and functional expertise across SAP solutions. Stay at the forefront of emerging technologies and competitive trends to craft differentiated solutions that win in the market. 
Qualifications &amp; Competencies<ul><li>
10-15 years' industry, strong executive relationship-building skills with proven C-suite influence.
</li><li>B2B enterprise experience with multi-stakeholder SaaS cycles.</li></ul><ul><li>
Proven experience in account management or solution sales</li><li>
Strong understanding of solution sales, customer value realisation, and account planning methodologies; track record in expansion selling (account growth) within the CX area.</li><li>
Deep CX domain expertise, with a strong understanding of AI and innovation trends.</li><li>
Maps value levers and tell a quantified ROI story and create a compelling business case</li></ul><ul><li>
Strategic thinking, business acumen, relationship building and client advocacy skills.</li><li>
Excellent communication, negotiation, and stakeholder management abilities.</li></ul> 
Why This Role Matters
The SSE is pivotal in shaping SAP&rsquo;s market leadership in the CX suite by delivering transformative solutions, driving innovation (particularly in AI), and orchestrating value throughout the customer lifecycle. This role sits at the intersection of strategy, technology, and relationship management, ensuring customers realise the full value of their SAP investments and positioning the organisation for sustained growth.<div> 
Bring out your best 
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
 
 
We win with inclusion 
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. 
 
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. 
 
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. 
 
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. 
 
Successful candidates might be required to undergo a background verification with an external vendor.</div><div></div><div> 
AI Usage in the Recruitment Process</div><div>
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
</div>Please note that any violation of these guidelines may result in disqualification from the hiring process. 
 
Requisition ID: 445752 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid</div>

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