sales manager

account manager

key account manager

sales coordinator

customer service executive

customer success manager

Client of Métier - Strategic HR Solutions

As a Customer Success Manager, you will be the main point of contact for clients, ensuring smooth onboarding, adoption, and satisfaction. You will manage relationships, coordinate projects with internal teams, and provide insights through reporting and analysis to drive client success and long-term loyalty.
 , &amp; : 
1. Bachelor s degree in Business, IT, or related field with 4 6 years experience in customer success, account, or project management in SaaS, insurance, or insurtech. 
2. Strong understanding of health insurance products and distribution (individual and SME/group). 
3. Excellent client relationship, communication, and problem-solving skills with a proactive, detail-oriented approach. 
4. Proven project management, organizational, and reporting abilities, able to manage multiple priorities effectively. 
5. Experience translating client needs into technical requirements; Figma knowledge for product/UI review is a plus.
 :
Client Success &amp; Relationship Management 
1. Serve as the primary point of contact for assigned clients, ensuring seamless onboarding and successful adoption of the SaaS platform. 
2. Provide support for system configuration, troubleshooting, and product implementation. 
3. Proactively capture, prioritize, and communicate client enhancement requests. 
4. Build and maintain strong client relationships to enhance satisfaction, loyalty, and retention.
Project Management &amp; Coordination 
1. Coordinate with internal technology teams to manage project timelines, resolve issues, and deliver new features. 
2. Utilize project management tools (e.g., Jira) to monitor progress and ensure on-time delivery. 
3. Provide clients with regular updates on project and enhancement status. 
4. Ensure all deliverables meet agreed timelines, quality standards, and client expectations.
Reporting &amp; Insights 
1. Prepare and deliver reports on project deliverables, client usage, and key performance metrics. 
2. Support the Head of Product by contributing to sales reports and pipeline insights. 
3. Conduct data analysis using Excel/Google Sheets to track and improve KPIs. 
4. Identify opportunities for process improvements and product enhancements to drive customer satisfaction and platform adoption
<div>
 Apply Now</div>

Customer Success Manager

Syncron

<div>Syncron is a leading SaaS company with over 20 years of experience, specializing in aftermarket solutions. Our Connected Service Experience (CSX) platform offers domain-fit solutions for:<ul>
<li>
Supply Chain optimization,</li>
</ul><ul><li>Pricing strategy</li>
</ul><ul><li>Service Lifecycle Management (e.g. warranty management, field service management, service parts management, knowledge management).</li>
</ul>
Our company has a global presence with offices in US, UK, Germany, France, Italy, Japan, Poland, India and group headquarters in Sweden.
We build upon the belief that our greatest strength is our People. Our unique company culture has been appreciated by our Employees.
With this we are winning the hearts and minds of world-leading organizations, such as JCB, Kubota, Electrolux, Toyota, Renault and Hitachi.
About the team
The Syncron Customer Success Team is seeking new talent to our EMEA &amp; APJ team to drive product adoption, share best practices and implement growth and optimization strategies in order to drive maximum value and success within our customer base
About the role
The Customer Success Manager will work with a broad spectrum of customers to identify success metrics, conduct business and process optimization workshops, and provide recommendations for increasing the usage and adoption of Syncron products and services.
 The role requires some travel and is preferably based in UAE, or close to our existing office in Bangalore.
What would you do?<ul>
<li>
Serve as the primary point of contact for mainly smaller customers, developing relationships and aligning the company&rsquo;s solutions with customer business objectives.</li>
</ul><ul><li>Manage the entire customer lifecycle, from onboarding through renewal, taking accountability for customer success and satisfaction.</li>
</ul><ul><li>Collaborate with cross-functional teams, including sales, support, and product, to ensure seamless delivery and proactive resolution of customer needs.</li>
</ul><ul><li>Identify upsell and cross-sell opportunities by understanding customer goals and driving engagement with additional services or products.</li>
</ul><ul><li>Track customer progress toward success metrics, ensuring alignment between product value and the customer&rsquo;s KPIs, and facilitating contract renewals.</li>
</ul>
Who you are? / What we expect:<ul>
<li>
1 to 3 years of experience in Customer Success Management, within Enterprise SaaS</li>
</ul><ul><li>Strong business and strategic skills to drive value conversations</li>
</ul><ul><li>Experience from working with Supply Chain Management applications such as forecasting, planning and order management</li>
</ul><ul><li>Experience in automotive, manufacturing industry for after-sales</li>
</ul><ul><li>As a person, you like to build long-lasting customer relationships, great at communicating and is interested in problem solving</li>
</ul>
The icing on the cake:<ul>
<li>
Commercial contract experience driving renewal and price increase conversations</li>
</ul><ul><li>Executive presence, comfortable with ambiguity and C-level communication</li>
</ul>
Unsure if you meet all the job requirements but passionate about the role? Apply anyway! Syncron values diversity and welcomes all Candidates, even those with non-traditional backgrounds. We believe in transferable skills and a shared passion for success!</div>

Crunchtime

Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtimes software is used today in over 150000 locations across 100 countries by the worlds top restaurant and foodservice operators. Customers including Chipotle Culvers Dominos Dunkin Five Guys and P.F. Changs rely on our top-ranked platform which now includes Zenput to manage inventory staff scheduling learning and development food safety operational tasks and audits. About the role Our customers have complex operations distributed across time zones and geographies often trying to manage them all on paper and in spreadsheets. We have created a suite of back-of-house platforms serving as the source of truth for work happening across the organization which chain operators use to align everyone from headquarters to the field to the stores. Our end goal is to improve the way work gets done in the field to ensure that every location operates like your best location. We are a group of cooperative fun and caring contributors who like to laugh and provide each other with the support tools and know-how to succeed with our customers and our team. While we each work with our own group of customers we collaborate strategize and help wherever needed. Crunchtime is growing rapidly in the Middle East so we are looking for a dynamic candidate to serve as a full life cycle customer success manager. The ideal candidate will have a demonstrated ability to assist in and project manage customers through implementation and grow with them as their customer success manager as well as manage a book of existing customers. This role will serve as the representative for all of Customer Experience in the region working closely with our Sales team in pre-sales scoping and explaining the value of our Customer Experience team as a whole. We are looking for someone with a start-up mentality to help launch Crunchtime in a new region and build the foundation for our companys and your success in the Middle East. This CSM role will manage our customers across all platforms and is expected to be available at hours suitable to customers in the Middle East. What youll do as a Customer Success Manager <ul> <li>Drive successful adoption and retention of all Crunchtime products within your portfolio of customers</li> <li>Assist our Implementation team and help project manage implementation projects to guide our customers outcomes.</li> <li>Become an expert on Crunchtimes platforms so that you can provide credible guidance on how best to apply the tool to their specific operational processes and business challenges.</li> <li>Using a consultative approach help customers optimize product value by teaching them how to leverage new or unused features.</li> <li>Manage the ongoing customer relationship to encourage growth expansion and loyalty.</li> <li>Identify new opportunities to expand Crunchtime to support additional work processes or departments within the customers business.</li> <li>Track and close renewal business.</li> <li>Advocate for customers internally by collaborating with our Product team to translate customer feedback into product requirements.</li> <li>Prime the pump for customer case studies quotes and testimonials by identifying advocates and sharing great stories with our Marketing team.</li> </ul> What were looking for <ul> <li>An excellent explainer.</li> <li>You are organized and process-oriented and enjoy uncovering opportunities to improve efficiency for yourself your customers and your team.</li> <li>You are creative and resourceful and can adapt to rapidly changing priorities in a fast-paced environment. You are comfortable making a judgment call in an ambiguous or novel situation.</li> <li>You are focused action-oriented and always anticipating next steps : a natural project manager. You can create urgency without being annoying.</li> <li>You concentrate your efforts on the most important priorities moving quickly through issues and driving for completion. You know how to find the optimal balance between speed accuracy and quality in the work you deliver.</li> <li>You have a polished professional and articulate communication & presentation style but youre not a robot. Your personality shines through!</li> <li>You listen well ask the right questions and know when more information is needed.</li> <li>You are honest and empathetic. You see the world through the customers eyes.</li> <li>You enjoy teaching others be it a customer or a colleague.</li> <li>Successful track record collaborating cross-functionally across internal teams (Sales Support Product Engineering Marketing Finance) to solve customer problems</li> <li>Bachelors Degree</li> <li>2-4 years of experience in Customer Success or Account Management supporting a B2B SaaS product especially in the Middle East region</li> <li>Arabic and English fluency</li> </ul> Equal Employment Opportunity Statement At Crunchtime we are an equal opportunity employer. We do not discriminate on the basis of race color religion sex sexual orientation gender identity or expression national origin age disability veteran status or any other characteristic. We have an inclusive and diverse workplace where every team member is respected and valued. As a global software development company we believe that our diverse employee population enriches our work environment. Join us in our mission to provide the best software solutions to the food industry. We encourage you to apply regardless of your background or experience; even if you dont meet all the qualifications because we believe unique experiences and perspectives make us a stronger team. Required Experience : Manager Key Skills Bidding,Business Solutions,ABAP,Business Operations,Business Sales,Corporate Marketing Employment Type : Full Time Experience : years Vacancy : 1<img src="https://www.jobg8.com/Tracking.aspx?rdlfFN6Y5WzrRR9OWs2TGqWpRLqLusSiq" width="0" height="0" />

Pemo

What you will be doing: <div> </div> - Serve as the primary point of contact for new customers throughout their onboarding process, ensuring a smooth and timely transition to using our software. - Conduct thorough assessments of the customer s needs and goals in order to improve and streamline our onboarding process. - Collaborate with cross-functional teams including sales, customer success, and product to gather relevant information regarding the customer s journey and experience to ensure more streamlined handovers. - Coordinate and facilitate onboarding activities with our customers (e.g. account set up with the customer) - Provide a proactive approach to onboarding through asking questions to understand their goals, concerns, and expectations. - Provide a consultative approach and act as a trusted advisor to the customer offering recommendations, and data-driven insights to optimize their experience. <div> </div> About You: - Enthusiastic - Super organized and has great attention to detail - Excellent communication and interpersonal skills - Collaborative and willing to learn - Thrives in a customer centric environment - Comfortable working independently and remotely as well as collaboratively <div> </div> 
<div></div>

Informatica

<div><h2 class="jobSectionHeader">Build Your Career at Informatica</h2>

We seek innovative thinkers who believe in the power of data to drive meaningful change. At Informatica, we welcome adventurous, work-from-anywhere minds eager to solve the world's most complex challenges. Our employees are empowered to push their bold ideas forward, and we are united by a shared passion for using data to do the extraordinary for each other and the world.
<h2 class="jobSectionHeader">
Senior Customer Success Manager</h2>

We are looking for a Senior Customer Success Manager based in Dubai (United Arab Emirates) to join our growing team as an individual contributor.

You will report to the Senior Director, Customer Success and be part of the Customer Success Team in Dubai, a group dedicated to delivering exceptional customer outcomes through data-driven solutions. This is hybrid schedule model position.
<h2 class="jobSectionHeader">
Your Role Responsibilities? Here's What You'll Do</h2>

As the primary post-sale contact, you will use your deep customer and product knowledge to drive adoption, maximize value, and build long-term strategic partnerships. Your key responsibilities include:
<ul><li>
Developing trusted advisor relationships with executive sponsors to align Informatica's solutions with business goals.</li><li>
Tracking and reporting on implementation and adoption milestones for customer executives.</li><li>
Promoting product capabilities and identifying upsell and cross-sell opportunities.</li><li>
Demonstrating advanced features to deliver measurable business outcomes.</li><li>
Designing ROI metrics to quantify solution impact.</li><li>
Proactively addressing customer needs, adoption risks, and renewal strategies to boost retention.</li><li>
Managing escalations and collaborating with internal teams across functions.</li><li>
Preparing success reports and maintaining thorough documentation of customer interactions.</li><li>
Experience making customers feel valued through quality service.</li></ul>
<h2 class="jobSectionHeader">What We'd Like to See</h2>
<ul><li>Proven experience managing complex customer accounts and driving adoption in a customer success or related role.</li><li>
Strong understanding of customers' industry, decision-making process, business objectives, and strategic priorities.</li><li>
Communicates ideas clearly, builds alignment across teams, and negotiates effectively with senior leaders.</li><li>
Collaborates effectively across teams, builds support for ideas, and helps guide projects toward successful outcomes.</li><li>
Solid knowledge of hybrid software deployment, data warehousing, databases, and/or business intelligence solutions.</li><li>
Background in customer-facing roles with a strong focus on customer satisfaction and utilization improvement.</li><li>
Fluent in English with mandatory proficiency in Arabic.</li></ul>
<h2 class="jobSectionHeader">Role Essentials</h2>
<ul><li>Minimum of 5+ years relevant professional experience in customer success or similar field.</li><li>
BA/BS or equivalent educational background, we will consider an equivalent combination of relevant education and experience</li><li>
Minimum 8+ years of relevant professional experience</li></ul>
<h2 class="jobSectionHeader">Perks &amp; Benefits</h2>
<ul><li>Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans</li><li>
Flexible time-off policy and hybrid working practices</li><li>
Equity opportunities and an employee stock purchase program (ESPP)</li><li>
Comprehensive Mental Health and Employee Assistance Program (EAP) benefit</li></ul>

Our DATA values are our north star and we are passionate about building and delivering solutions that accelerate data innovations. At Informatica, our employees are our greatest competitive advantage. So, if your experience aligns but doesn't exactly match every qualification, apply anyway. You may be exactly who we need to fuel our future with innovative ideas and a thriving culture.

Informatica (NYSE: INFA), a leader in enterprise AI-powered cloud data management, brings data and AI to life by empowering businesses to realize the transformative power of their most critical assets. We pioneered the Informatica Intelligent Data Management Cloud&trade; that manages data across any multi-cloud, hybrid system, democratizing data to advance business strategies. Customers in approximately 100 countries and more than 80 of the Fortune 100 rely on Informatica. www.informatica.com. Connect with LinkedIn, X, and Facebook. Informatica. Where data and AI come to life.&trade;</div>

Principal Customer Success Manager

PROAXIA CONSULTING MENA DMCC

Your role with us Overall responsibility of driving multiple VSS projects in parallel to successful implementations in collaboration with customers, partners and the proaxia team. Lead and manage crisis and de-escalate customer situations during the project. Actively participate in Project Steer-coms, identify project risks, roadblocks and ensure mitigation at the earliest. Drawing up the solution roadmap for the live customers identifying upsell potentials and mitigate any churn. Develop and maintain positive executive customer relationship and be a trusted advisor to the customers Being part of the pre-sales team, participate and lead the product demos, webinars, enablement workshops, when required. Develop and maintain communication structure with the customers, partner PMOs and proaxia management. Identify and utilize synergies between multiple ongoing projects collaborating with various proaxia project coaches. With us you can expect An attractive and performance-oriented salary package. Working from home is standard for us. Short decision-making paths thanks to our flat hierarchy. Modern work equipment and collaboration technologies promote flexible and location-independent collaboration. Active and varied tasks with multi-national and well-known customers enable the further development of skills and personality. Individual development paths, development opportunities and further training as well as an intensive exchange of knowledge are part of proaxia's inspiring culture. National and international company events - we celebrate success together. Your profile You hold a management degree and are an experienced, energetic, self-driven solution-oriented person. You have executed Project Management, Consulting and Sales/Pre-sales and Customer Success Management activities in your career. 10+ years of experience in SAP or similar solutions and preferably in the Automotive Dealer Management vertical. You like public speaking and interacting with Partners/Customers and excel in relationship building. Based in UAE or willing to relocate. Good command over English. Additional language knowledges like Arabic, German and Spanish will be a plus.

Project /Customer Success Manager

Kpler

You will help customers achieve their goals, and this is only possible by understanding the users needs and by having an outstanding knowledge of the Kpler offering. Everyday is different for a Kplerian CSM! Your mission is to: <ul> <li>To always maintain a meaningful level of engagement with clients and be the key point of contact for inquiries from clients</li> <li>To organize sessions with the clients to maintain a strong level of engagement</li> <li>Coach users to be experts on our terminal, Excel add-in, API and data integration.</li> <li>Help the commercial teams uncover upsell/cross-sell opportunities based on clients needs.</li> <li>Proactively align client s goals with Kpler s</li> <li>Help to continuously improve the Kpler Customer Success process (knowledge base articles, internal tools, support FAQs, etc.);</li> <li>Ensure that appropriate client contacts, documentation, reviews and projects are added to Salesforce and are up-to-date;</li> <li>You ll be in touch with clients every day either by email, phone, video calls and face to face to help them in a myriad of topics (product usage, new features, support, etc) while always taking into account their individual needs.</li> <li>To enable the client to use the solution at its maximum potential, you ll need to liaise with different teams at Kpler, such as Sales, Product or Engineering</li> </ul>

Senior Customer Success Manager

Explore 4680+ Customer success manager in Dubai this November. Find roles across top companies and apply now to boost your career.

4680 customer success manager jobs IN Dubai

Customer Success Manager

Customer Success Manager

Customer Success Manager

Customer Success Manager

Principal Customer Success Manager

Project /Customer Success Manager

Senior Customer Success Manager