customer success manager

Sitecore

<div><div><b>About Us:</b></div><div>
</div><div>
At Sitecore, our mission is to simplify how brands reach, engage, and serve people by delivering intelligent, personalised digital experiences that connect the world. We empower the world&rsquo;s most iconic brands to build lifelong relationships with their customers&mdash;seamlessly, smartly, and at scale.</div><div><br>
As the leading provider of agentic digital experience software, Sitecore brings together content, commerce, and data into one composable platform that enables brands to deliver millions of meaningful, adaptive experiences every day. Trusted by global leaders such as American Express, Porsche, Starbucks, and L&rsquo;Or&eacute;al, Sitecore helps brands transform engagement through experiences that are not only personalised but predictive and dynamic.</div><div><br>
Our foundation is our people&mdash;a diverse, passionate, and collaborative global team spanning over 25 countries. We believe that every experience matters, and that belief starts with how we work together. <div><b>Our values</b></div> guide how we lead, innovate, and connect. They are the behaviours that bring our mission and vision to life, every day, in every interaction.</div><div><br>
As we continue to evolve, we are actively cultivating AI skills across our teams to unlock new levels of creativity, efficiency, and insight. From engineering to customer experience, AI capabilities are becoming integral to how we design, build, and deliver the next generation of digital experiences.</div><div><br>
Learn more at <div><b>Sitecore.com</b></div>.</div><div>
</div><p></p><div><b>
About the Role:</b></div><div><div><div><div><div>
We are looking for a tech-savvy individual with a passion for martech and a drive to deliver success for Sitecore customers. You will be part of our Customer Value Realisation team and working alongside solution architects, consultants and project managers, as part of the Services team in the MEA region.</div><ul><li>As Customer Success Manager (CSM) you will lead customer engagements for the Customer Value Realization team, and drive successful customer outcomes through onboarding, product adoption and value realization through Sitecore360.</li><li>You will be challenged to tailor each engagement, ensuring customers get the most value from Sitecore&rsquo;s Digital Experience solutions. You will work closely with customers, delivery teams, and internal stakeholders to provide the right guidance and ensure best practices are applied throughout the customer journey.</li></ul></div></div></div></div><p></p><div><b>
What You&rsquo;ll Do:</b></div><ul><li><div>
Act as a trusted advisor for Sitecore&rsquo;s Agentic solutions</div></li><li><div>
Deliver structured onboarding for new customers and partners, to drive efficient adoption of Sitecore platforms</div></li><li><div>
Identify and understand the business problems, challenges and opportunities of the client</div></li><li><div>
Identify and address risks and adoption challenges</div></li><li><div>
Bring proven SaaS delivery experience, either as a project manager or consultant</div></li><li><div>
Bring communication skills that inspire, project confidence and strong knowledge of the space</div></li><li><div>
Build strong customer relationships and align business objectives with solutions that generate value</div></li><li><div>
Bring high-level energy and persistence in the face of stakeholder pushback or ambiguity</div></li><li><div>
Communicate confidently across all levels of a customer&rsquo;s organisation &ndash; from end-users to team leads and C-suite executives</div></li><li><div>
Represent Sitecore externally (user groups, speaking on stage, etc.)</div></li><li><div>
Serve as a bridge between internal technical, strategic, product, and presales teams, keeping everyone focused on customer value</div></li><li><div>
Play a key role in account retention, growth, and customer satisfaction</div></li></ul><p></p><p><b>
What You Need to Succeed:</b></p><ul><li>
Strong and effective written and oral communication skills (native Arabic &amp; proficient in English); demonstrated desire to improve on presentation skills continually.</li><li>
Proven experience in Professional Services, SaaS projects, or digital transformation.</li><li>
Proven experience in digital marketing / SEO and content strategy/business analysis.</li><li>
First-hand experience of SaaS delivery using agile methodologies</li><li>
Customer-focused and able to engage both technical and business stakeholders</li><li>
Sitecore or other CMS / Experience Management software knowledge</li><li>
Ability to travel, 20% or less</li></ul><p></p><p><b>
Additional Skills That Could Set You Apart:</b></p><ul><li>
Excellent presentation skills</li><li>
Understanding of martech ecosystems and how to integrate digital experience platforms within them</li><li>
Comfortable explaining concepts to technical and non-technical audiences</li><li>
Willingness to grow technically and as a presenter</li></ul><div><div><div><b>
Why Sitecore?</b></div></div><div><div>
At Sitecore, we offer a vibrant work culture, a collaborative environment, and the opportunity to work on products that shape digital experiences globally. We&rsquo;re dedicated to fostering growth, innovation, and a commitment to our employees&rsquo; professional and personal development. Be part of a visionary, innovation-driven team shaping the next era of AI-powered content management in a leading composable DXP.</div></div></div><div><div>
Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status, or any other local legally protected characteristic.</div></div></div>

Customer Success Manager

MongoDB

<div><p>Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges. We are looking for someone who can thrive with a high level of ambiguity and operate autonomously while maintaining a customer centric approach and helping to build the program. In this role you will also become a main point of contact for MongoDB end users by leveraging your technical and account management skills as well as acting as the account team leader across Sales, Professional Services, Solutions Architects, etc.</p>
<p>
We are looking to speak to candidates who are based in Dubai for our hybrid working model.</p>
<h3 class="jobSectionHeader"><b>
Our ideal candidate will have</b></h3>
<ul><li>5+ years experience working in a Customer Success, Account Management, Client Services or other similarly customer-centric role</li>
<li>A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers team within MongoDB</li>
<li>A mind for technology - we'll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts</li>
<li>The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict and advocating to internal teams including sales, professional services, etc</li>
<li>An entrepreneurial mindset - you will be required to both deviate from established procedure and often build entirely new process or practices to ensure we best serve this customer segment</li>
<li>Team player and passion for collaboration - this role will work with some of our most strategic growth customers so must align closely to Sales, Professional Services, Tech Services, and the broader MDB ecosystem</li>
<li>Prior exposure to database, cloud, and infrastructure technology is a plus</li>
<li>Bilingual English and Turkish
</li></ul><h3 class="jobSectionHeader"><b>On a given day in this role you will:</b></h3>
<ul><li>Work as a strategic advisor to your customer providing them with guidance on MongoDB best practices and their overall technology strategy; this could include running enablement sessions alone or with another internal MongoDB team members, advising the customer on strategies to optimize their technical environment or current spend with MongoDB, positioning and recommending product features and best practices to accelerate customers time to value and growth</li>
<li>Collect feedback and identify roadblocks from customers to inform internal teams including Product, Professional Services, and Leadership on how MongoDB can build a stronger product and go to market organization</li>
<li>Act as the link between our customers and product engineering to develop new innovative solutions. You will be key in building the future roadmap of our product by acting as the Product team's eyes and ears in this field</li>
<li>De-escalate and resolve critical customer issues and complaints by finding the best possible solution for both the customer and MongoDB; this could include anything from navigating a customer outage that has a financial impact on their business, to helping an application team devise a custom MongoDB solution or implementation for their critical application, no day is the same</li>
<li>Build and execute account plans to mitigate risk and drive growth 3+ quarters out across your portfolio</li>
<li>Lead in-person executive business reviews for strategic customers in your portfolio, including interfacing with C-suite executives and other technical leaders to align to business objectives and agree to a mutual success plan</li>
<li>Work on strategic internal projects to help build the Customer Success program; our expectation is that anyone in this role has strong business acumen and the ability to create and teach best practices, new process, and enablement to the broader organization</li>
<li>Document all customer interactions in internal systems, including Gainsight and Salesforce.com</li>
<li>Provide feedback and guidance to leadership on key signals within MongoDB Atlas that indicate healthy or unhealthy customer accounts; as our product evolves, we'll need to be constantly adjusting our engagement strategies based on these signals, which you'll be in the best position to identify and share back with internal teams</li>
<li>Manage the relationship with Sales Leadership and Account Executives in your territory, including reporting on business performance, training on best practices, and rolling out program updates to ensure sales people and leaders are abreast of best practices for interacting with Customer Success</li>
<li>Forecast expected churn and growth to your senior leadership team</li>
<li>Help interview, onboard and ramp new team members - as a more senior team member you will have an immediate role in who joins the team</li>
<li>Act as a leader amongst your peers, running enablement sessions, product certifications and being vocal in team meetings to ensure those around you grow</li>
</ul><h3 class="jobSectionHeader"><b>About MongoDB</b></h3>
<p>
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB's unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.</p>
<p>
With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we're powering the next era of software.</p>
<p>
Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It's what makes us MongoDB.</p>
<p>
To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB, and help us make an impact on the world!</p>
<p>
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.</p>
<p>
MongoDB is an equal opportunities employer.</p>
<p><i>
Req ID: 1273383345</i></p></div>

Customer Success Manager - Turkish Speaker

Property Finder

<div><p>Property Finder is the leading property portal in the Middle East and North Africa (MENA) region, dedicated to shaping an inclusive future for real estate while spearheading the region&rsquo;s growing tech ecosystem. At its core is a clear and powerful purpose: To change living for good in the region.</p><p>
Founded on the value of great ambitions, Property Finder connects millions of property seekers with thousands of real estate professionals every day. The platform offers a seamless and enriching experience, empowering both buyers and renters to make informed decisions. Since its inception in 2007, Property Finder has evolved into a trusted partner for developers, brokers, and home seekers. As a lighthouse tech company, it continues to create an environment where people can thrive and contribute meaningfully to the transformation of real estate in MENA.</p><p><b>
Position Title</b></p><p>
Customer Success Partner</p><p><b>
Reports To</b></p><p>
Customer Success Partner - Manager</p><p><b>
Position Summary</b></p><p>
The Customer Success Partner (CSP) is a key role responsible for providing direct impact on revenue retention by owning the post-sales customer experience and engagement, driving adoption and value realization for our subscription customers. Ultimately, the CSP represents the customers&rsquo; interests in realizing value from Property Finder digital products and solutions. The CSP will focus on key accounts for which they will be responsible for leveraging data around customer health to effectively collaborate with cross-functional teams to drive customer outcomes, client satisfaction and overall revenue growth. The CSP will also partner closely with Sales to help them achieve their revenue targets and identify future growth opportunities. Strong relationship building skills and a passion for helping customers succeed, combined with an affinity for metrics and analytics, are key to success in this role.</p><p><b>
Key Responsibilities</b></p><ul><li><p>
Establish strong relationships with assigned customers, serving as their dedicated point of contact for all questions and concerns.</p></li><li><p>
Represent best practices regarding PF products and services to the customer to ensure maximum value from their investment.</p></li><li><p>
Consult with clients to jointly establish goals and the metrics used to evaluate progress towards those goals to align expectations for maximum client success</p></li><li><p>
Monitor health metrics to conduct reviews with clients using established metrics and reporting to ensure they are on track to meet goals and to remedy results that are off track.</p></li><li><p>
Identify CSQL&rsquo;s during customer check-ins to support revenue growth and upsell opportunities.</p></li><li><p>
Leverage technology to increase efficiencies and make processes scalable.</p></li><li><p>
Partner with sales to provide needed support and resources throughout the customer&rsquo;s lifecycle so they can achieve revenue targets.</p></li></ul><p><b><br>
Desired Qualifications</b></p><ul><li><p>
Bachelor's degree in business, marketing or science major</p></li><li><p>
At least 3-5 years in a SAAS/Subscription environment</p></li><li><p>
Experience managing multi million AED quota and helping business owners to deliver ROI</p></li><li><p>
Robust business and financial acumen; P &amp; L expertise is a plus</p></li><li><p>
Strong organizational, multitasking and time-management skills.</p></li><li><p>
Exceptional oral and written communication skills internally and externally.</p></li><li><p>
Focused, reliable and responsible self-starter that can self-manage with strong critical-thinking skills.</p></li><li><p>
Experience with Salesforce or similar CRM.</p></li><li><p>
Experience in real estate media, tech, software, advertising and/or marketplace-based businesses preferred.</p></li><li><p>
Fluent in English, Arabic preferred</p></li></ul><p><b>
Skills &amp; Behaviors of Successful Candidates</b></p><ul><li><p>
100% Align and represent Property Finder&rsquo;s Core Values and be an example of leadership</p></li><li><p>
Serve as a brand ambassador for Property Finder, representing the best interests of the company and partners</p></li><li><p>
Seasoned sales professional with a solid track of achieving targets and has solid experience in managing existing customers including renewal, upsell and cross sell</p></li><li><p>
Solid experience in selling products and services delivered through SaaS or as a Subscription</p></li><li><p>
Strive to understand how your customers are using your products and can help them enhance their utilization and the value they extract out of your solutions</p></li><li><p>
Take pride in providing reliable forecasts to the business</p></li><li><p>
Consultative approach. Understand ROI analysis and can put together business reports and business proposals to help convince customers and speedup their business decisions</p></li><li><p>
Effective communicator and show up always prepared</p></li><li><p>
Team player and do you collaborate with other functions to deliver the best results for the company and the customer.</p></li></ul><p><b>
Property Finder Principles</b></p><ul><li><p>
Move fast and make things</p></li><li><p>
Data beats opinions</p></li><li><p>
Don&rsquo;t confuse motion with progress</p></li><li><p>
Failure is success if we learn from it</p></li><li><p>
People over pixels</p></li></ul><p>
 <b>Our promise to talent</b></p><p>
At Property Finder, we believe talent thrives in an environment where you can be your best self. Where you are empowered to create, elevate, grow, and care. Our team is made up of the best and brightest, united by a shared ambition to change living for good in the region. We attract top talent who want to make an impact. We firmly believe that when our people grow, we all succeed.</p><h2 class="jobSectionHeader"><b>
Property Finder Guiding Principles</b></h2><div><div><div><div><div><div><div><ul><li><p>
Think Future First</p></li><li><p>
Data Beats Opinions, Speed Beats Perfection</p></li><li><p>
Optimise for Impact</p></li><li><p>
Act Like An Owner</p></li><li><p>
The Biggest Risk is Taking no Risk at All</p></li></ul></div></div></div></div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Find us at:</b></h2></div></div><h2 class="jobSectionHeader">
Twitter</h2><h2 class="jobSectionHeader">
Facebook</h2><h2 class="jobSectionHeader">
Instagram</h2><h2 class="jobSectionHeader">
Linkedin</h2><h2 class="jobSectionHeader">
Glassdoor</h2></div>

Customer Success Partner

zenda

<div>
 <p>
  zenda is looking for a UAE-based Client Success Manager / Key Accounts Manager to own the end-to-end experience for our strategic school accounts. This role is perfect for mid-level SaaS or EdTech professionals who enjoy client management, onboarding, implementation, and driving adoption.
 </p>
 <p>
  <br/>
 </p>
 <p>
  As the face of zenda for key clients, you&rsquo;ll manage onboarding, training, adoption, retention, and account growth, while analyzing account data to identify opportunities and ensure client success. This role requires ownership, problem-solving, and a data-driven mindset.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Location:
  </strong>
  United Arab Emirates (Dubai, Abu Dhabi, Sharjah, etc.)
 </p>
 <p>
  <strong>
   Experience:
  </strong>
  5&ndash;9 years
 </p>
 <p>
  <strong>
   Industry:
  </strong>
  SaaS / EdTech / Technology
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What you&rsquo;ll do
  </strong>
 </p>
 <ul>
  <li>
   Own end-to-end client relationships including onboarding, implementation, training, adoption, and retention
  </li>
  <li>
   Act as the primary point of contact for key accounts and build trust with school leadership
  </li>
  <li>
   Serve as a strategic advisor, guiding clients to maximize platform value
  </li>
  <li>
   Resolve client issues proactively and collaborate internally to ensure smooth operations
  </li>
  <li>
   Analyze customer success metrics and account data to identify risks and opportunities
  </li>
  <li>
   Conduct on-site client visits and regular relationship meetings
  </li>
  <li>
   Contribute feedback to improve zenda&rsquo;s platform, processes, and client strategies
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What we&rsquo;re looking for
  </strong>
 </p>
 <ul>
  <li>
   5&ndash;9 years in client-facing roles, client success, or key account management
  </li>
  <li>
   Experience with SaaS platforms, EdTech, or technology implementations
  </li>
  <li>
   Strong analytical and data-driven mindset
  </li>
  <li>
   Excellent verbal and written communication skills
  </li>
  <li>
   High ownership, accountability, and ability to multitask
  </li>
  <li>
   UAE-based candidates only, with relevant UAE client management experience
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Why zenda?
  </strong>
 </p>
 <ul>
  <li>
   Work with leading schools across the UAE to improve outcomes using our SaaS platform
  </li>
  <li>
   Take full ownership of strategic accounts and see direct impact from your work
  </li>
  <li>
   Collaborate with a dynamic, high-performing team
  </li>
  <li>
   Opportunities for on-ground client visits and strategic influence
  </li>
  <li>
   Chance to go global as zenda expands its reach worldwide
  </li>
  <li>
   Learn and grow in SaaS, EdTech, and strategic client management
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  This role is perfect for hands-on professionals who love problem-solving, client engagement, and making measurable impact while growing their career in SaaS and EdTech.
 </p>
 <p>
 </p>
</div>


Key Account Manager

<div><p>The Position</p>
<p><b>Position Title</b></p>
<p>Business Consultant</p>
<p><b>Reports To</b></p>
<p>Sales Manager</p>
<p><b>Position Summary</b></p>
<p>As a pivotal contributor to the success of Property Finder, the Business Consultant plays a crucial role in retaining and expanding our customer base through strategic business consultations, coaching, and data-driven decision-making. This position involves managing a designated portfolio within a specific Emirate, with bonus compensation tied to the achievement of key performance targets.</p>
<p><b>Key Responsibilities</b></p>
<ul><li>Master the Property Finder solution portfolio to become a subject matter expert.</li>
<li>Identify and capitalize on opportunities for business growth, serving as the primary point of contact for customer account management.</li>
<li>Acquire new clients and adeptly manage existing client portfolios.</li>
<li>Prepare and deliver compelling business proposals.</li>
<li>Utilize a consultative approach to discern customer needs, preferences, and align them with suitable solutions and listing packages.</li>
<li>Effectively sell, cross-sell, and upsell technology-enabled advertising and property listing solutions to existing Real Estate Brokerages.</li>
<li>Cultivate and sustain enduring client relationships through consistent support and consultation.</li>
<li>Record and maintain accurate documentation of opportunities and activities in Property Finder's SalesForce CRM on a weekly basis.</li>
<li>Predict weekly, monthly, and quarterly revenue forecasts with a high degree of accuracy.</li>
<li>Negotiate contracts, finalize agreements, and manage collections to optimize mutual interests.</li>
<li>Establish and maintain customer centric relationships leading to a win-win customer engagement</li>
<li>Collaborate with clients and finance teams to ensure timely payment reconciliation.</li>
<li>Work collaboratively with internal departments to meet client requests promptly.</li>
</ul>
<p>The Person</p>
<p><b>Desired Qualifications</b></p>
<ul><li>Bachelor's degree in business, marketing, or a related field.</li>
<li>Minimum of 3 years of professional sales experience in a SaaS or Subscription environment, with a proven track record of achieving sales targets.</li>
<li>Strong analytical skills for interpreting client data and proposing solutions to maximize ROI.</li>
<li>Exceptional customer service mindset, demonstrating patience in addressing diverse customer needs.</li>
<li>Effective problem-solving skills to resolve customer complaints.</li>
<li>Proficient public speaking, communication, and presentation skills, with the ability to translate data effectively.</li>
<li>Desirable understanding of the real estate industry.</li>
<li>Ability to communicate effectively with key decision-makers.</li>
<li>Assertive, influential, and highly motivated, thriving in a target-driven environment.</li>
<li>Highly computer literate, proficient in Excel and PowerPoint, with solid experience in using CRM tools (SalesForce experience is a plus).</li>
</ul>
<p><b>Other Capabilities</b></p>
<ul><li>Ability to adapt quickly to evolving business strategies and industry dynamics.</li>
<li>Experience working in a cross-cultural and diverse team environment.</li>
<li>Proven ability to navigate complex decision-making processes within client organizations.</li>
<li>Familiarity with additional CRM platforms and other relevant business tools.</li></ul></div>

Business Consultant [PIPELINE]

ARRISE

<div>
 <strong>
  ABOUT US:
  <br/>
  <br/>
 </strong>
 ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world&rsquo;s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide.
 <br/>
 <br/>
 Our global team of over 10,000 talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon.
 <br/>
 <br/>
 At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success.
 <br/>
 <br/>
 To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed&mdash;while embracing every step of the journey.
 <br/>
 <br/>
 Be part of the future of iGaming with 10,000 ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here!
 <br/>
 <br/>
 <strong>
  ABOUT THE ROLE:
  <br/>
  <br/>
 </strong>
 We are looking for an Account Manager to join our office-based team in Dubai. As an Account Manager, you will be responsible for managing a portfolio of clients, supporting their needs, and driving long-term partnerships. You will play a key role in maintaining strong relationships, ensuring smooth integrations, and contributing to revenue growth.
 <br/>
 <br/>
 <strong>
  WHAT YOU'LL BE DOING:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Act as the primary point of contact for assigned clients.
  </li>
  <li>
   Build and maintain strong, long-term relationships with clients to ensure satisfaction and loyalty.
  </li>
  <li>
   Support client onboarding and guide them through integrations and product launches.
  </li>
  <li>
   Work with internal teams to deliver timely solutions and meet client needs.
  </li>
  <li>
   Collect, organize, and share promotions from providers with clients.
  </li>
  <li>
   Identify opportunities for upselling and cross-selling products and services.
  </li>
  <li>
   Provide regular updates and KPI reports to clients and management.
  </li>
  <li>
   Monitor the respective iGaming market and advise clients on relevant opportunities.
  </li>
  <li>
   Resolve client issues quickly and effectively to maintain service excellence.
  </li>
  <li>
   Participate in industry events and client meetings when required.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  WHAT WE ASK OF YOU:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   1&ndash;2 years&rsquo; experience in Account Management, Business Development, or Customer Success (iGaming industry experience is a must).
  </li>
  <li>
   Track record of building client relationships and contributing to account growth.
  </li>
  <li>
   Strong interpersonal and negotiation skills.
  </li>
  <li>
   Commercially minded with good analytical and problem-solving abilities.
  </li>
  <li>
   Fluent in English and Russian (spoken and written).
  </li>
  <li>
   Proficient in Microsoft Office Suite; experience with CRM/project tools is a plus.
  </li>
  <li>
   A proactive, adaptable, and professional approach to work
  </li>
  <li>
   Willingness to travel for client meetings and business events.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  WHAT WE GIVE YOU IN RETURN:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   A detailed company training on highest standards.
  </li>
  <li>
   A chance to work in friendly and supportive culture.
  </li>
  <li>
   Tremendous growth opportunities in a large fast moving international company.
  </li>
  <li>
   Grow with ARRISE | Learning Hub&mdash;personalized learning, gamified growth, and endless career development at your fingertips.
  </li>
  <li>
   Private health insurance
  </li>
  <li>
   Lunch provided in the office once per week
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
</div>


Account Manager (Russian language)

Rotork

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <p>
  We&rsquo;re launching a brand‑new Engineered‑to‑Order (ETO) Hub, and this is your chance to join at the ground floor of something transformative. The Hub is set to redefine how we deliver complex, customised solutions &mdash; faster, smarter, and with an exceptional customer experience at its core. If you want to be part of a high‑impact team shaping the future of our business, this role is for you.
  <br/>
  <br/>
 </p>
 <p>
  As our Customer Relationship Manager, you&rsquo;ll be the face and voice of our ETO Hub. You&rsquo;ll guide customers through the full order‑to‑delivery journey, ensuring their requirements are translated into robust, high‑quality solutions. This is a role where technical understanding meets customer leadership &mdash; and where your influence will be felt across engineering, operations, and commercial teams.
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  <strong>
   Responsibilities
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 </p>
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  <li>
   Act as the single point of contact for customers, delivering clear, confident communication
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   Respond quickly to customer queries and manage expectations throughout the project
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   Negotiate with customers and internal teams to meet technical and delivery needs
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   Carry out accurate contract reviews and manage scope changes
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   Oversee technical and commercial aspects of each project lifecycle
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   Track inventory requirements and escalate risks early
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   Provide proactive updates on delivery timelines, including travel to customer or EPC sites
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   Build strong relationships across engineering, applications, finance, and operations
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   Develop project plans and influence delivery timescales
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   Prepare cost estimates and present solutions to senior stakeholders
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 <strong>
  Qualifications
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  <strong>
   Experience Requirements
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 </p>
 <ul>
  <li>
   Degree in Mechanical, Electrical, Product Design, or Industrial Engineering (or equivalent experience)
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   Experience analysing, designing, testing, and improving industrial products
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   Familiarity with structured engineering techniques
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   Experience with task management, defect tracking, requirements capture, and KPIs
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 </ul>
 <p>
  <strong>
   The Successful Candidate
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  </strong>
 </p>
 <ul>
  <li>
   Excellent communication and relationship‑building skills
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   Willingness to travel
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   Proficiency with Microsoft tools, especially Dynamics CE
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  <li>
   Strong problem‑solving skills and industrial design experience
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  </li>
 </ul>
 <strong>
  Additional Information
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 </strong>
 <p>
  Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.
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 </p>
 <p>
  Our purpose is Keeping the World Flowing for Future Generations.
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 </p>
 <p>
  For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.
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 </p>
 <p>
  Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.
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 </p>
 <p>
  Rotork is going through an exciting period of change and growth, building on our existing market success. It's a great time to join us and make an impact in shaping the future of our business
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 </p>
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</div>


Customer Relationship Manager

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