customer success manager

MongoDB

<div><p>Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges. We are looking for someone who can thrive with a high level of ambiguity and operate autonomously while maintaining a customer centric approach and helping to build the program. In this role you will also become a main point of contact for MongoDB end users by leveraging your technical and account management skills as well as acting as the account team leader across Sales, Professional Services, Solutions Architects, etc.</p>
<p>
We are looking to speak to candidates who are based in Dubai for our hybrid working model.</p>
<h3 class="jobSectionHeader"><b>
Our ideal candidate will have</b></h3>
<ul><li>7+ years experience working in Customer Success, Technical Account Management, Professional Services or other similarly customer-centric role for a technical product (ideally consumption based)</li>
<li>4+ years experience being accountable for customer health and revenue realization for a defined book of business/portfolio of accounts for Forbes Global 2000 customers</li>
<li>A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers team within MongoDB</li>
<li>A mind for technology - we'll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts</li>
<li>The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict and advocating to internal teams including sales, professional services, etc</li>
<li>An entrepreneurial mindset - you will be required to both deviate from established procedure and often build entirely new process or practices to ensure we best serve this customer segment</li>
<li>Team player and passion for collaboration - this role will work with some of our most strategic growth customers so must align closely to Sales, Professional Services, Tech Services, and the broader MDB ecosystem</li>
<li>Prior exposure to database, cloud, and infrastructure technology is a plus</li>
<li>Bilingual English and Turkish
</li></ul><h3 class="jobSectionHeader"><b>On a given day in this role you will</b></h3>
<ul><li>Work as a strategic advisor to your customer providing them with guidance on MongoDB best practices and their overall technology strategy; this could include running enablement sessions alone or with another internal MongoDB team members, advising the customer on strategies to optimize their technical environment or current spend with MongoDB, positioning and recommending product features and best practices to accelerate customers time to value and growth</li>
<li>Collect feedback and identify roadblocks from customers to inform internal teams including Product, Professional Services, and Leadership on how MongoDB can build a stronger product and go to market organization</li>
<li>Proactively identify and mitigate technical risks for complex accounts by designing custom remediation plans and implementing best practices to pre-empt critical issues</li>
<li>Facilitate the resolution of high-stakes customer challenges while identifying strategic opportunities to expand MongoDB usage through optimized technical solutions</li>
<li>Act as the link between our customers and product engineering to develop new innovative solutions. You will be key in building the future roadmap of our product by acting as the Product team's eyes and ears in this field</li>
<li>De-escalate and resolve critical customer issues and complaints by finding the best possible solution for both the customer and MongoDB; this could include anything from navigating a customer outage that has a financial impact on their business, to helping an application team devise a custom MongoDB solution or implementation for their critical application, no day is the same</li>
<li>Build and execute account plans to mitigate risk and drive growth 3+ quarters out across your portfolio</li>
<li>Lead in-person executive business reviews for strategic customers in your portfolio, including interfacing with C-suite executives and other technical leaders to align to business objectives and agree to a mutual success plan</li>
<li>Work on strategic internal projects to help build the Customer Success program; our expectation is that anyone in this role has strong business acumen and the ability to create and teach best practices, new process, and enablement to the broader organization</li>
<li>Document all customer interactions in internal systems, including Gainsight and Salesforce.com</li>
<li>Provide feedback and guidance to leadership on key signals within MongoDB Atlas that indicate healthy or unhealthy customer accounts; as our product evolves, we'll need to be constantly adjusting our engagement strategies based on these signals, which you'll be in the best position to identify and share back with internal teams</li>
<li>Manage the relationship with Sales Leadership and Account Executives in your territory, including reporting on business performance, training on best practices, and rolling out program updates to ensure sales people and leaders are abreast of best practices for interacting with Customer Success</li>
<li>Forecast expected churn and growth to your senior leadership team</li>
<li>Help interview, onboard and ramp new team members - as a more senior team member you will have an immediate role in who joins the team</li>
<li>Act as a leader amongst your peers, running enablement sessions, product certifications and being vocal in team meetings to ensure those around you grow</li>
</ul><h3 class="jobSectionHeader"><b>About MongoDB</b></h3>
<p>
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB's unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.</p>
<p>
With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we're powering the next era of software.</p>
<p>
Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It's what makes us MongoDB.</p>
<p>
To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB, and help us make an impact on the world!</p>
<p>
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.</p>
<p>
MongoDB is an equal opportunities employer.</p>
<p><i>
Req ID: 1273383345</i></p></div>

Customer Success Manager - Turkish Speaker

Meltwater

<div><p><b>Description</b><br>
</p><br>
What We&rsquo;re Looking For:<br>
<br>
Are you an attentive Account Manager with experience in serving SaaS customers? We're actively seeking professionals like yourself to join our dynamic team and take charge of managing, renewing, and driving growth for our valued accounts. As an Account Manager, you'll play a crucial role in nurturing existing client relationships and maximizing their potential.<br>
<br>
Meltwater offers more than employment&mdash;it's a voyage towards personal and professional advancement. Immerse yourself in an atmosphere that nurtures your skills, encourages mentorship, and champions inclusive leadership practices. Interact with experienced account managers and resilient leaders who are dedicated to supporting your growth journey.<br>
<br>
Join our team, where you'll be embraced by a diverse community that honours your individual contributions and propels you toward realizing your full potential.<br>
<br>
What You'll Do:<br>
<ul><li>
Manage, renew, and foster growth within assigned accounts following their transition from the Client Acquisition team.</li><li><br>
Identify and leverage cross-sell opportunities within subsidiaries and parent-child accounts to expand client relationships.</li><li><br>
Recognize and pursue upsell opportunities to enhance sales growth and maximize revenue.</li><li><br>
Comfortably manage and achieve sales targets while overseeing the entire sales process from start to finish</li><li><br>
Focus on driving sustainable, long-term growth while overseeing renewals, leveraging support from the Customer Success and Renewals teams.</li><li><br>
Develop customized account plans and strategies aimed at optimizing customer retention and stimulating account growth.</li><li><br>
Identify and actively pursue expansion opportunities within accounts, including upselling and cross-selling initiatives.</li><li><br>
Collaborate closely with the Customer Success team to drive ongoing engagement and utilization of our solutions.</li><li><br>
Partner with Renewals Representatives to ensure robust account retention and skillfully negotiate pricing agreements.</li><li><br>
Cultivate and nurture strong relationships with key stakeholders within assigned accounts, driving both engagement and satisfaction.</li><li><br>
Monitor customer usage patterns to inform strategic renewal and product expansion approaches.</li><li><br>
Implement proactive sales processes to effectively counter competitive threats during renewal negotiations.</li></ul><br>
What You'll Bring:<br>
<ul><li>
A Bachelor's degree or higher is preferred for this role, empowering you to demonstrate your academic prowess and contribute effectively.</li><li><br>
Established track record in account management, growth, and renewals, with a preference for experience within the software or SaaS domain. A minimum of 4 years tenure in account management is desired for this position.</li><li><br>
Strong strategic thinking and execution capabilities, with a focus on customer retention and growth.</li><li><br>
Ability to develop effective account plans and strategies aligned with customer goals.</li><li><br>
A proactive approach to identifying and driving expansion opportunities within accounts.</li><li><br>
Refined communication and collaboration abilities to seamlessly engage with both the Client Success and Renewals teams, fostering a synergistic environment for mutual achievement.</li><li><br>
Results-oriented mindset with a focus on achieving growth targets and customer satisfaction.</li><li><br>
Excellent written and verbal communication skills in Arabic and English.</li><li><br>
Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week</li><li><br>
The ability to legally work in the country of hire is required for this position.</li></ul><br>
What We Offer:<br>
<ul><li>
Enjoy flexible paid time off options for enhanced work-life balance.</li><li><br>
Experience peace of mind with hassle-free enrollment into Orient Health Insurance, ensuring instant access to comprehensive healthcare benefits</li><li><br>
Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.</li><li><br>
Energetic work environment with a hybrid work style, providing the balance you need.</li><li><br>
Benefit from our family leave program, which grows with your tenure at Meltwater.</li><li><br>
Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.</li></ul><br>
Where You'll Work: Al Shatha Tower, Dubai Media City<br>
<br>
Our Story<br>
<br>
At Meltwater, we believe that when you have the right people in the right environment, great things happen.<br>
<br>
Our best-in-class technology empowers our 27,000 customers around<br>
the world to make better business decisions through data. But we can&rsquo;t do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers.<br>
<br>
Our award-winning global culture drives everything we do and creates<br>
an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other&rsquo;s successes along<br>
the way.<br>
<br>
We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.<br>
<br>
We&rsquo;re proud of our diverse team of 2,200+ employees in 50 locations across
<br>
25 countries around the world. No matter where you are, you&rsquo;ll work with people who care about your success and get the support you need to unlock new heights in your career.<br>
<br>
We are Meltwater. Inspired by innovation, powered by people.</div>

Account Manager

28 Lightbulbs

<p><b>Role: Events Customer Success Specialist</b></p><p><b>Dubai, UAE | Full-Time</b></p><p><b>Salary: AED 8,000 Per Month</b></p><p>Love That Design is looking for a high-energy, organized, and charismatic Events Customer Success Specialist to join our Dubai team.</p><p>This is not a desk-bound coordination role. You will play a central role in driving attendance, engagement, and experience across our UAE-based events while strengthening relationships within the Architecture &amp; Design community. From invite strategy to on-site execution, you will ensure the right people are in the room and that every activation reflects our brand standards.</p><p>If you enjoy meeting industry leaders, building meaningful relationships, and working in a fast-paced creative environment, this role is for you.</p><p><b>What You&rsquo;ll Be Doing:</b></p><ul><li>Curate and manage event invite lists from Love That Design&rsquo;s A+D database</li><li>Enrich and segment stakeholder data for UAE-based events and activations</li><li>Drive the full RSVP lifecycle to ensure strong, relevant attendance</li><li>Serve as the primary point of contact for designers, partners, and event guests</li><li>Coordinate with Videography, Editorial, and Marketing teams to support content capture and publishing</li><li>Support on-site event execution and guest experience</li><li>Manage vendor coordination, purchasing, and budget tracking</li><li>Ensure every partner interaction reflects Love That Design&rsquo;s brand positioning</li></ul><p><b>Who You Are:</b></p><ul><li>Currently based in the UAE</li><li>Confident and comfortable in professional networking environments</li><li>Highly organized with strong attention to detail</li><li>Able to manage multiple timelines and priorities</li><li>Polished and professional in written and verbal communication</li><li>Passionate about architecture, interior design, or the creative industries</li></ul><p><b>What You Bring:</b></p><ul><li>2&ndash;4 years of experience in Customer Success, Events, Community, or Account Management</li><li>Experience within the UAE market (design, media, luxury, or lifestyle sectors preferred)</li><li>Familiarity with CRM systems (HubSpot preferred)</li><li>Strong stakeholder engagement and relationship-building skills</li><li>Ability to work independently while collaborating across teams</li><li>Driving License - Mandatory</li></ul><p><b>Why Join Love That Design?</b></p><p>You will be at the heart of the UAE&rsquo;s design industry, engaging directly with architects, designers, brands, and creative leaders.</p><p>This is a growth-focused role within a fast-moving company where you can build meaningful relationships, develop professionally, and evolve into leadership opportunities over time.</p><p>If you are looking for a long-term career within a company shaping conversations in the regional design community, we would like to hear from you.</p><p>Job Type: Full-time</p><p>Pay: AED8,000.00 per month</p><p>Application Question(s):</p><ul><li>Do you have a valid driver's license?</li><li>How many years of Customer Success, Events, Community, or Account Management experience do you currently have?</li><li>What are your salary expectations?</li></ul>

Events Customer Success Specialist

<div><div><b>We help the world run better</b><br>
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.</div><div></div><p><br>
SAP is looking for a Solution Sales Executive Expert level (SSE), who is a strategic sales role that combines deep SAP expertise, business acumen, and end-to-end domain knowledge of the SAP Customer Experience Lines of Business (CX LoB) cloud to drive revenue, customer success, accelerate adoption of innovation (especially AI), and position the organisation as a market leader. The SSE shapes transformative solutions and delivers measurable value to customers through thought leadership, innovation, and strategic execution&mdash;supporting both specific CX LoB and the overall &ldquo;SAP Business Suite&rdquo; strategy.</p><p>
We are looking for a <b>Solution Sales Executive at expert level with specific experience in the CX area (commerce, marketing, sales &amp; marketing)</b>.</p><p></p><p><b><br>
Key Responsibilities</b></p><p><b>
Account Ownership &amp; Strategy:</b> Serve as the CX LoB owner for assigned accounts, developing and executing strategic account plans that align with customer goals, business objectives and the broader account plans of the account team.</p><p><b>
Drive the End-to-End Customer Value Journey with Domain Expertise: </b>Provide domain expertise and thought leadership in the solution area to understand and address high-priority business challenges. Lead end-to-end process mapping and the customer value journey, owning the transformation roadmap for the LoB.</p><p><b>
Pipeline &amp; Opportunity Management:</b> Identify and develop new business opportunities within existing accounts, driving pipeline growth and meeting revenue targets.</p><p><b>
Product Success &amp; Innovation: </b>Engage early with customers when new products are launched. Lead AI and innovation initiatives (e.g., scalable PoCs, partner co-investments).</p><p><b>
Enablement, Demos &amp; Prototypes: </b>Support solution advisors to ensure demo system readiness and manage enablement programmes. Collaborate with Demo &amp; Learning teams to provide updated assets and trial environments for scalable enablement programmes, as well as customised demos, POCs and prototypes with customer-specific data.</p><p><b>
Value Proposition &amp; Executive Engagement: </b>Collaborate with value advisors to craft compelling narratives that articulate ROI, value leakage, and competitive advantages. Conduct strategic discovery and workshops, and deliver persuasive pitches that present solutions to distinct customer business and buying-centre challenges to accelerate executive buy-in and drive demand independently of RFPs.</p><p><b>
Commercial Negotiations: </b>Navigate complex pricing and contractual discussions, balancing client expectations with organisational profitability and cloud revenue growth.</p><p><b>
Adoption &amp; Consumption: </b>Support Customer Success Management (CSM) communities, secure references, and manage escalations. Collaborate with CS and CS&amp;D adoption teams to ensure successful delivery of solutions and services, monitor outcomes, and drive continuous improvement to maximise customer value.</p><p><b>
Customer Success &amp; Field Impact: </b>Own CX LoB deal cycles, work hand in hand with the Customer Success Manager (CSM) team, and organise enablement and executive engagement. Elevate customer discussions to prioritise investment and drive measurable outcomes.</p><p><b>
Relationship Building &amp; Governance: </b>Drive C-suite engagement and Buying Centre alignment by fostering long-term, high-value relationships and converting executives into advocates and brand ambassadors. Conduct Quarterly Business Reviews (QBRs) with customers and internal stakeholders, focusing on solution adoption, innovation, risks and opportunities.</p><p><b>
Ecosystem &amp; Partner Engagement: </b>Own relationships with strategic consulting partners (e.g., Accenture, Deloitte, PwC, EY) and with VARs to co-innovate, develop joint go-to-market strategies, and shape disruptive solutions. Maintain direct, high-quality relationships with partner account leads.</p><p><b>
Collaboration &amp; Orchestration: </b>Align closely with Sales, CSM, and Marketing to ensure SSE impact is fully integrated into the go-to-market engine through a tailored GTM approach. Drive joint accountability and coordination across internal stakeholders to maximise market impact.</p><p><b>
Competitive &amp; Industry Expertise: </b>Maintain deep technical and functional expertise across SAP solutions. Stay at the forefront of emerging technologies and competitive trends to craft differentiated solutions that win in the market.</p><p></p><p><b><br>
Qualifications &amp; Competencies</b></p><ul><li>
10-15 years' industry, strong executive relationship-building skills with proven C-suite influence.
</li><li>B2B enterprise experience with multi-stakeholder SaaS cycles.</li></ul><ul><li>
Proven experience in account management or solution sales</li><li>
Strong understanding of solution sales, customer value realisation, and account planning methodologies; track record in expansion selling (account growth) within the CX area.</li><li>
Deep CX domain expertise, with a strong understanding of AI and innovation trends.</li><li>
Maps value levers and tell a quantified ROI story and create a compelling business case</li></ul><ul><li>
Strategic thinking, business acumen, relationship building and client advocacy skills.</li><li>
Excellent communication, negotiation, and stakeholder management abilities.</li></ul><p></p><p><b><br>
Why This Role Matters</b></p><p>
The SSE is pivotal in shaping SAP&rsquo;s market leadership in the CX suite by delivering transformative solutions, driving innovation (particularly in AI), and orchestrating value throughout the customer lifecycle. This role sits at the intersection of strategy, technology, and relationship management, ensuring customers realise the full value of their SAP investments and positioning the organisation for sustained growth.</p><p></p><div><b><br>
Bring out your best</b><br>
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
<br>
<br>
<b>We win with inclusion</b><br>
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.<br>
<br>
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.<br>
<br>
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.<br>
<br>
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.<br>
<br>
Successful candidates might be required to undergo a background verification with an external vendor.</div><div></div><div><b><br>
AI Usage in the Recruitment Process</b></div><div>
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
</div><p>Please note that any violation of these guidelines may result in disqualification from the hiring process.<br>
<br>
Requisition ID: 445752 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid</p></div>

CX Solution Sales Expert

Elsevier

<div></div><div><div><b>About the Role</b><br>
As an <b>Account Manager</b>, you will manage and grow Elsevier&rsquo;s Research Intelligence portfolio across the Middle East and Central Asia, owning renewals and upsell opportunities. You will partner closely with Senior Account Managers and cross‑functional teams to drive revenue growth, ensure smooth contract execution, and maintain strong customer relationships. This role is ideal for a commercially driven professional with a passion for SaaS solutions and customer engagement.</div><div></div><div><b>
Responsibilities</b></div><div><div><ul><li><div>
Manage the <b>Research Intelligence (RI) portfolio</b> across the Middle East and Central Asia</div></li><li><div>
Own and drive <b>renewals and upsell opportunities</b>, including multi‑year contracts</div></li><li><div>
Partner closely with the <b>Senior Account Manager</b> to grow revenue and expand accounts</div></li><li><div>
Coordinate with Sales, Finance, Legal, CSMs, Product, and Operations to ensure smooth renewal execution</div></li><li><div>
Review and negotiate contract terms; maintain accurate data across <b>CRM, Clari, and SalesCloud</b></div></li><li><div>
Build strong customer relationships and promote the wider <b>Elsevier RI portfolio</b></div></li><li><div>
Support regional marketing activities and consortium initiatives</div></li><li><div>
Achieve <b>quarterly and annual renewal and new business targets</b></div></li></ul></div><div></div><div><b>
Requirements</b></div><div><div><ul><li><div><b>
3+ years&rsquo; experience</b> in a commercial, sales, or renewal‑focused role</div></li><li><div>
Degree in <b>Marketing, Business Management</b>, or a related field</div></li><li><div>
Experience in the <b>publishing </b>preferred</div></li><li><div>
Strong understanding of <b>SaaS solutions, contracts, and end‑to‑end sales operations</b></div></li><li><div>
Proven self‑starter with experience managing <b>complex renewals</b></div></li><li><div>
Excellent communication, presentation, and stakeholder‑management skills</div></li><li><div><b>
Fluent in English</b>; <b>Arabic (native or fluent) is a strong plus</b></div></li></ul></div><div><br>
</div><div><b>Work for you</b></div><div>
We promote a healthy work-life balance, well-being initiatives, parental leave, and study leave. Our aim is to create a supportive work environment that helps you manage your responsibilities while also achieving your long-term goals.</div><ul><li><div>
Medical Insurance and Air Ticket</div></li><li><div>
Competitive Bonus</div></li><li><div>
25 days Annual Leave</div></li><li><div>
Remote Working Model</div></li></ul><div></div><div><b>
About Us</b></div><div>
A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.</div></div></div><div><b><br>
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click </b><div><b>here</b></div><b> to access benefits specific to your location.</b></div><div></div><div>
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our <div>Applicant Request Support Form</div> or please contact 1-855-833-5120.</div><div></div><div><b>
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams </b><div><b>here</b></div><b>.</b></div><div></div><div>
Please read our <div>Candidate Privacy Policy</div>.</div><div></div><div>
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.</div><div></div><div><b><i>
USA Job Seekers:</i></b></div><div><div>
EEO Know Your Rights</div>.</div></div><div></div>

Berisca Growth & Creative Intelligence

<p>We are looking for a dynamic and client-focused <b>Customer Relationship Manager</b> to join our marketing agency. The ideal candidate will be responsible for managing client relationships, ensuring client satisfaction, and acting as the bridge between our clients and internal creative, marketing, and strategy teams.</p><p>This role requires someone who understands <b>marketing services, client needs, and project coordination</b>, and who can ensure that campaigns and deliverables are executed smoothly while maintaining strong client relationships.</p><p><b>Key Responsibilities</b></p><ul><li>Serve as the <b>primary point of contact</b> for agency clients</li><li>Build and maintain long-term relationships with clients</li><li>Understand client goals, business objectives, and marketing needs</li><li>Coordinate with internal teams including <b>creative, media buying, content, and strategy</b></li><li>Ensure marketing campaigns and projects are delivered <b>on time and to the highest quality</b></li><li>Prepare and present reports, campaign updates, and performance insights to clients</li><li>Manage client feedback and ensure quick resolution of issues or concerns</li><li>Identify opportunities to <b>upsell or expand services</b> with existing clients</li><li>Monitor project timelines and ensure all deliverables meet client expectations</li><li>Assist in onboarding new clients and introducing them to agency processes</li></ul><p><b>Requirements</b></p><ul><li>Bachelor&rsquo;s degree in <b>Marketing, Business Administration, or related field</b></li><li>Proven experience in <b>customer relationship management, account management, or client servicing</b></li><li>Experience working in a <b>marketing agency or digital marketing environment</b> is highly preferred</li><li>Strong understanding of <b>digital marketing, branding, and advertising campaigns</b></li><li>Excellent communication and presentation skills</li><li>Strong organizational and multitasking abilities</li><li>Ability to manage multiple clients and projects simultaneously</li><li>Professional, confident, and client-oriented personality</li><li>Fluent in <b>English</b> (Arabic is a plus)</li></ul><p>Job Type: Full-time</p><p>Pay: AED4,000.00 - AED8,000.00 per month</p>

Customer Relationship Manager

LINKED HR FOR HUMAN RESOURCES CONSULTANCIES CO. L.L.C

<p>We are seeking an experienced <b>Service Sales Manager</b> with a strong background in the <b>elevator and escalator industry</b>. The ideal candidate has a proven track record in service sales, customer relationship management, and portfolio growth within an elevator company. This role requires deep industry knowledge, strong commercial acumen, and the ability to drive market expansion through proactive business development and exceptional customer service.</p><p>For over 150 years, Schindler has helped shape the world&rsquo;s cities &mdash; elevating buildings, people, and possibilities. Our success is built on people, passion, and innovation. If you&rsquo;re ready to Elevate Dubai and contribute to a global industry leader, we&rsquo;d love to meet you.</p><p>As an <b>Service Sales Manager</b>, you will be responsible for sustaining and increasing market share and profitability in line with Schindler&rsquo;s strategy. You will drive strong portfolio growth in both units and value while building long‑term customer relationships.</p><p><b>Key Responsibilities</b></p><p>Actively hunt for 3rd‑party (non‑Schindler) units and develop new customer relationships in Abu Dhabi</p><p>Ensure customer satisfaction and support complaint resolution in collaboration with internal teams</p><p>Document and maintain accurate customer and contact information</p><p>Manage leads, opportunities, orders, and contracts to achieve sales budgets and pricing targets</p><p>Proactively generate new business opportunities beyond the existing customer base</p><p>Identify customer needs and match them with Schindler&rsquo;s solutions</p><p>Maintain complete and updated information on opportunities, tasks, and visits in the CRM system</p><p><b>What We&rsquo;re Looking For</b></p><p>Entrepreneurial mindset with the ability to view situations from multiple perspectives</p><p>Strong team player who can motivate, inspire, and align others toward shared goals</p><p><b>Qualifications</b></p><p>Bachelor&rsquo;s degree in Engineering; a Management degree is an added advantage</p><p>4&ndash;8 years of experience in Sales</p><p>Excellent interpersonal and communication skills</p><p>Proficiency in MS Office; knowledge of SAP and SharePoint is an asset</p><p>Job Type: Full-time</p><p>Pay: AED20,000.00 - AED24,000.00 per month</p>

Service Sales Manager

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930 customer success manager jobs In Dubai

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Service Sales Manager