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client care senior associate

Emirates NBD

<div>
 
 Job Description
 
 
 
 
 About Emirates NBD
 
 
 
 Emirates NBD is a market leader across the MENAT (Middle East, North Africa and T&uuml;rkiye) region with a presence in 13 countries, serving over 20 million customers. The Emirates NBD Group has a total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.89 billion.
 
 
 At the bank, we serve our customers and help them realize their financial objectives through a range of banking products and services including retail banking, corporate &amp; institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations.
 
 
 We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With close to half a million users, it continues to be the fastest-growing digital bank in the region.
 
 
 Join us on our journey to shape the future of shared services and be part of a dynamic team that values innovation, collaboration, and continuous improvement.
 
 
 
 What You Will Be Doing
 
 
 
 <ul>
 <li>
 Revert on Emails/SRs and Calls from Clients/RM/Branches.
 </li>
 <li>
 Respond to customer inquiries with regards to smart business product/services queries and complaints.
 </li>
 <li>
 Research required information using available resources.
 </li>
 <li>
 Provide precise and accurate information to clients.
 </li>
 <li>
 Follow up with client calls/SRs/Emails where necessary.
 </li>
 <li>
 Adherence to standard work procedures while handling customer calls.
 </li>
 <li>
 Comply to information security and data privacy policies.
 
 
 </li>
 </ul>
 
 What We Are Looking For
 
 
 
 <ul>
 <li>
 Knowledge of banking products/services systems
 </li>
 <li>
 Basic Knowledge of MS Office with excellent typing skills
 </li>
 <li>
 Telephone/Email etiquette.
 </li>
 <li>
 Excellent communication skills (written &amp; verbal)
 </li>
 <li>
 Basic Problem-Solving Skills and Negotiation Skills
 </li>
 <li>
 Customer handling skills
 </li>
 <li>
 Strategic and analytical thinking to interpret complex MI
 
 
 </li>
 </ul>
 
 What We Offer You
 
 
 
 <ul>
 <li>
 Competitive salary package.
 </li>
 <li>
 Strong emphasis on work-life balance and employee wellbeing.
 </li>
 <li>
 Access to world-class Learning &amp; Development platforms for career growth.
 </li>
 <li>
 Generous annual leave and comprehensive Private Healthcare coverage.
 </li>
 <li>
 Preferential banking facilities for employees.
 
 
 </li>
 </ul>
 
 Why Join Us
 
 
 
 At Emirates NBD Services, we aim to be the employer of choice by helping you unlock your true potential through the right opportunities. We are reimagining the future of work to ensure every employee thrives in an environment that promotes growth, upskilling, and the development of digital skills. Our goal is to empower our employees to build meaningful careers with experiences that shape their future and contribute to Emirates NBD's success. Regardless of your background, location, or preferences, we want every employee to feel connected and engaged as part of the Emirates NBD team.
</div>

Client Care Senior Associate

<div>About Emirates NBD
Emirates NBD is a market leader across the MENAT (Middle East, North Africa and T&uuml;rkiye) region with a presence in 13 countries, serving over 20 million customers. The Emirates NBD Group has a total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.89 billion.
At the bank, we serve our customers and help them realize their financial objectives through a range of banking products and services including retail banking, corporate &amp; institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations.
We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With close to half a million users, it continues to be the fastest-growing digital bank in the region.
Join us on our journey to shape the future of shared services and be part of a dynamic team that values innovation, collaboration, and continuous improvement.
What You Will Be Doing
<ul><li>Revert on Emails/SRs and Calls from Clients/RM/Branches.
</li><li>Respond to customer inquiries with regards to smart business product/services queries and complaints.
</li><li>Research required information using available resources.
</li><li>Provide precise and accurate information to clients.
</li><li>Follow up with client calls/SRs/Emails where necessary.
</li><li>Adherence to standard work procedures while handling customer calls.
</li><li>Comply to information security and data privacy policies.
</li></ul>What We Are Looking For
<ul><li>Knowledge of banking products/services systems
</li><li>Basic Knowledge of MS Office with excellent typing skills
</li><li>Telephone/Email etiquette.
</li><li>Excellent communication skills (written &amp; verbal)
</li><li>Basic Problem-Solving Skills and Negotiation Skills
</li><li>Customer handling skills
</li><li>Strategic and analytical thinking to interpret complex MI
</li></ul>What We Offer You
<ul><li>Competitive salary package.
</li><li>Strong emphasis on work-life balance and employee wellbeing.
</li><li>Access to world-class Learning &amp; Development platforms for career growth.
</li><li>Generous annual leave and comprehensive Private Healthcare coverage.
</li><li>Preferential banking facilities for employees.
</li></ul>Why Join Us
At Emirates NBD Services, we aim to be the employer of choice by helping you unlock your true potential through the right opportunities. We are reimagining the future of work to ensure every employee thrives in an environment that promotes growth, upskilling, and the development of digital skills. Our goal is to empower our employees to build meaningful careers with experiences that shape their future and contribute to Emirates NBD's success. Regardless of your background, location, or preferences, we want every employee to feel connected and engaged as part of the Emirates NBD team.</div>

KPMG Lower Gulf

Overview Role: Senior Supervisor - Audit (FY25 - DXB) Position Commencement Date: October 1st, 2024 Interviews to Commence in: June 2024 Role Details We are currently seeking a qualified Audit Managers to join our team for the FY25 Hiring Session. The selected candidate will assume responsibilities starting from October 1st, 2024, with interviews scheduled to begin in June 2024. Job Information <ul> <li>Title: Senior Associate 2</li> <li>Department: Audit</li> <li>Supervisor / Head of Department: Manager</li> <li>Supervised function(s): Senior Associate 1, Associate 1, 2, 3</li> <li>Hierarchical level: Senior Associate 2</li> <li>Job Family: Audit</li> </ul> Overall Objective and Responsibilities Job Purpose: The audit supervisor must exhibit high standards of professional and social ethics and must accept full responsibility as the in-charge for audit engagements of varying size and complexity to include, planning and coordinating the various phases of the field work, directing and reviewing the work of less experienced team members. Major Duties And Responsibilities <ul> <li>Execute the day-to-day activities of audit engagements and supporting the execution of a high-quality audit</li> <li>Identify and communicate potential issues and opportunities for audit efficiencies and process improvement to Managers and Partners</li> <li>Coordinate the day-to-day activities of audits and client interactions and ensuring efficient information flow from the client to the audit team</li> <li>Support the design and execution of an engagement's audit approach and procedures in accordance with relevant regulatory professional auditing and assurance standards, and applicable firm guidance and KPMG methodology</li> <li>Demonstrate a working knowledge and staying current on developments in accounting literature, including those specific to assigned industries</li> <li>Supervise audit associates and interns on engagements and providing coaching, timely feedback, and reviewing their audit documentation</li> <li>Ensure and maintain compliance with the firm's training requirements</li> </ul> Education Requirements <ul> <li>BSc in accounting or equivalent</li> <li>Accounting qualification or equivalent (ACCA, CPA)</li> <li>Technically sound, thorough knowledge of IFRS & ISA</li> </ul> Work Experience Requirements <ul> <li>5 to 6 years' experience (Minimum 3 year post qualification experience)</li> <li>Prior experience in dealing with clients involved in real estate, construction and related industries and oil & gas sectors</li> <li>Hands on experience in advanced audit Methodologies</li> </ul> Knowledge / Technical Skills <ol> <li>Strong analytical skills</li> <li>Customer Focus</li> <li>Mentors new team members</li> </ol> Language Skills <ul> <li>English: Fluent in speaking, reading, writing, listening</li> <li>Arabic: Fluent in speaking, reading, writing, listening</li> </ul> Interpersonal Skills <ol> <li>Proactive and independent person, with ability to initiate tasks independently</li> <li>Researching skills - Identifies, documents and shares knowledge that might be useful to others</li> <li>Excellent analytical skills - Identifies ways to analyze information quickly and efficiently</li> <li>Proficient problem solver - Suggests innovative and creative solutions to problems</li> <li>Effective communicator</li> </ol> Seniority level <ul> <li>Mid-Senior level</li> </ul> Employment type <ul> <li>Full-time</li> </ul> Job function <ul> <li>Accounting/Auditing and Finance</li> </ul> Industries <ul> <li>Accounting</li> </ul>

Senior Supervisor - Audit (FY25 - DXB)

Baker McKenzie

A global law firm is seeking a Senior Associate in Dubai with 6 to 10 years PQE to advise on complex cross-border M&A transactions. The role involves drafting key transaction documents and fostering client relationships. Ideal candidates possess excellent English communication skills and a client-first approach in a diverse team environment. Opportunities for career growth are abundant within this fast-growing practice.

Senior Associate, Global M&A & Private Equity

dentsu

Performance Associate Director - E-Commerce We are seeking an experienced Performance Associate Director for E-Commerce to lead performance-driven accounts and deliver measurable growth across large-scale retail and e-commerce clients. This role requires a strong background in performance marketing, digital commerce, and retail marketing, ideally within the GCC region. You will work closely with the E-Commerce Director and senior leadership to design and execute strategies that meet ambitious revenue and ROI targets. Key Responsibilities <ul><li>Lead and oversee end-to-end e-commerce marketing campaigns across paid search, paid social, display, and shopping</li><li>Partner with clients to translate their commercial goals into actionable digital strategies</li><li>Own campaign performance with a laser focus on revenue delivery, sales KPIs, and return on ad spend (ROAS)</li><li>Provide strategic recommendations on media mix, targeting, and optimization tactics</li><li>Supervise a team of managers and executives, ensuring high-quality delivery and knowledge sharing</li><li>Build strong relationships with stakeholders and manage senior-level client communications</li><li>Conduct regular performance reviews, insights reports, and forecasting for key accounts</li><li>Stay ahead of trends in e-commerce, ad tech, and consumer behavior within GCC markets</li></ul> Requirements <ul><li>6+ years of proven experience in performance and e-commerce marketing, ideally within GCC markets</li><li>Demonstrated expertise in retail and digital commerce business models</li><li>Strong command of Google, Meta, and performance-driven platforms</li><li>Excellent client-facing and stakeholder management skills</li><li>Analytical mindset with experience in data-led decision making</li><li>Proven track record of hitting revenue KPIs across multiple accounts</li><li>Leadership experience with the ability to coach and inspire a growing team</li></ul> Location & Brand <ul><li>Location: Dubai</li><li>Brand: Carat</li><li>Time Type: Full time</li><li>Contract Type: Permanent</li></ul> Job Function <ul><li>Research, Analyst, and Information Technology</li><li>Industries: Advertising Services</li></ul>Referrals increase your chances of interviewing at dentsu by 2x

Performance Associate Director - E-Commerce

Citi

<div>The Business Analyst is a developing professional role. The role is within Wealth Management, supporting the Senior Associate Bankers in Private Banking. This applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team. 
 
Responsibilities:<ul><li>
Assist the Sr. Associate Banker and Bankers in the creation of sales and marketing strategies designed to generate revenue growth and to acquire new target clients, with a focus on Investments</li><li>
Assist in profiling, qualifying and converting prospects into Citi Private Bank clients.</li><li>
Client/prospect meetings - Organize the pre-call planning, organizing post-meeting notes, and maintain all client call records including call reports</li><li>
Primary responsibility for client data management</li><li>
Validate and ensure data integrity across a broad spectrum of reports and analysis</li><li>
Produce senior management reports and ad-hoc data analysis</li><li>
Primary liaison with Client Service Officers to ensure timely execution of client instructions</li><li>
Provide end to end support for project management. Driving a project through from needs analysis to delivery</li><li>
Provide accurate and timely revenue tracking and deal pipeline reports and other relevant information to the Banker</li><li>
Provide day to day support to Banker on documentation such as account opening and closing, loan disbursals, etc.</li><li>
Provide complete service support to client, including solving complex client inquiries</li><li>
Ensure appropriate documentation related to KYC/ AML from the client and ensure all aspects of client records and documentation are completed and updated</li><li>
Identify and drive solutions to improve client relationship tools and products</li><li>
Provide data, presentations and independent analysis for senior management and business heads.</li><li>
Support the group in producing presentations for management, financial reporting and assisting in other special projects.</li><li>
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.</li></ul> 
Qualifications:<ul><li>
1-2 years prior work experience</li><li>
Experience producing data analysis with a high level of accuracy</li><li>
Effective quantitative and analytical skills</li><li>
Ability to work well in a fast paced environment</li><li>
Excellent interpersonal skills and the ability to build long term profess</li></ul> 
Education:<ul><li>
Bachelor&rsquo;s/University degree or equivalent experience</li></ul> 
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
-
Job Family Group:
Business Strategy, Management &amp; Administration
-
Job Family:
Business Management
-
Time Type:
Full time
-
Most Relevant Skills
Please see the requirements listed above.
-
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
-
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. 
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. 
 
View Citi&rsquo;s EEO Policy Statement and the Know Your Rights poster.</div>

Business Analyst - (UAE nationals only)

Teneo

<div><h2 class="jobSectionHeader">The Role</h2>
Teneo is looking for a talented and driven Senior Associate with a passion for strategic communications to join our Strategy and Communications team in the Middle East. Teneo&rsquo;s Strategy and communications service offering provides all aspects of integrated communications counsel to business and government leaders and CEOs. This role is part of a thriving team advising high-profile clients on how to create effective narratives, manage reputation, engage with key audiences and tell proactive stories which support clients&rsquo; strategic objectives.
We&rsquo;re interested in meeting candidates with wide-ranging perspectives, and we&rsquo;re open to hearing from you whether you currently work agency side or in-house.
It&rsquo;s key for us that you can cut across sectors and switch seamlessly between all our disciplines, from reactive issues management to proactive storytelling. And we&rsquo;d love it if, like us, you&rsquo;re intellectually curious, creative, collaborative, and eager to learn.
 As a Senior Associate you&rsquo;ll be responsible for providing the highest quality of service to our clients and play a pivotal role in driving forward activity across multiple account teams, delivering regular insight and analysis, and supporting clients&rsquo; reputational and strategic objectives. Senior Associates help mentor and coach Executives and Associates, and work closely with Vice Presidents. They report into our Senior Vice Presidents and Managing Directors.<h2 class="jobSectionHeader">
Working at Teneo in the Middle East</h2>
Teneo works with some of the world&rsquo;s biggest public sector and corporate entities across a wide range of sectors and issues, including energy, tech, FMCG, financial services and government offices. Our clients include a significant number of the FTSE 100 and Fortune 100, as well as other global public and private corporations and government entities. We&rsquo;re an ambitious, global consultancy which allows candidates unmatched opportunities to develop and work with inspiring, motivated people.
Although this role is to primarily support our publicly listed corporate clients with financial communications and investor relations, we actively encourage our people to grow and develop their advisory skills across all our disciplines, including financial and M&amp;A, digital, creative campaigning and corporate communications, change and employee engagement, leadership coaching, sustainability, strategy and research, issues and crisis management, and restructuring and management consultancy, to solve complex business issues for our clients.<h2 class="jobSectionHeader">
Key Responsibilities</h2>
As a Senior Associate with the Strategy and Communications team at Teneo, your role will include:<ul><li>
Horizon scanning and advisory &ndash; proactively uses regional market and business intelligence to keep abreast of key trends and provide valuable insights and advisory to clients.</li><li>
Monitoring and reporting - around business and capital markets issues, media and news cycle, social media, client comms activities and campaigns. Providing input into the creation of advisory notes for clients.</li><li>
Supporting financial communications &amp; investor relations planning and implementation - research, ideation, messaging, content creation and copywriting, and providing input into financial communications and IR strategy and advisory work. Takes a leading role in developing client ready documents e.g. presentations, reports, earnings releases, Q&amp;A etc</li><li>
Supporting account management - supporting all client account activities, monitoring and reporting on progress and flagging issues, mentoring Executives and Associates on accounts, supporting PMO activities. Takes ownership for specific deliverables in their entirety.</li><li>
Supporting client management - building client relationships, proactively identifying opportunities or areas of concern.</li><li>
Supporting new business development - starting to build network of client relationships, supporting senior members of the team with new business proposals e.g. conducting research and developing insights to support the proposal building process.</li></ul>
Furthermore, you will be expected to:<ul><li>
Build strong client and team relationships</li><li>
Provide support and insight to your client teams, proactively highlighting opportunities, and potential areas of concern</li><li>
Build a strong network of effective relationships internally and externally</li><li>
Proactively seek formal and informal learning and development opportunities to support your professional growth and contribute to the sharing of learnings across the wider team; and actively coach and mentor Executives and Associates on your account teams</li></ul><h2 class="jobSectionHeader">
Required Skills and Experience</h2><ul><li>
A bachelor&rsquo;s degree or higher in communications, journalism, political science, finance / economics, law, public policy, international relations, business, finance, accounting or a related field</li><li>
3-5 years of experience in a strategy, communications or finance/investor relations role &ndash; within agency or in-house</li><li>
Strong understanding of the region &ndash; its media and business landscapes</li><li>
Strong interest in finance, investor relations and capital markets</li><li>
Experience offering client counsel at the appropriate level, based on in-depth insight of client&rsquo;s business and sector</li><li>
Deep knowledge of wider corporate reputational or market issues arising</li><li>
Strong ability to grasp clients&rsquo; business objectives and relevant wider industry dynamics to enable drafting of messaging and communications materials</li><li>
Experience working with international media</li><li>
Exceptional written and verbal communications skills</li><li>
Good presentation skills</li><li>
Analysis and data visualisation skills</li><li>
Excellent command of Microsoft Office (PowerPoint and Word)</li><li>
Good project management skills</li><li>
Understanding of digital communications</li><li>
Strong proficiency in Arabic (verbal and written)</li></ul><h2 class="jobSectionHeader">
Preferred Skills and Attributes</h2><ul><li>
Strategic and critical thinker</li><li>
Collaborative and a team player</li><li>
Problem solver with a positive attitude</li><li>
Flexible and always willing to try</li><li>
Detail oriented and committed to high quality deliverables</li><li>
Intellectual curiosity and entrepreneurial spirit</li><li>
Humble, honest and respectful</li><li>
Aspiration to line-manage individuals and lead teams</li><li>
Resilient and performs well under pressure</li><li>
Comfortable with uncertainty</li><li>
Readiness for frequent travel and stints at clients&rsquo; offices</li></ul><h2 class="jobSectionHeader">
What we can offer</h2>
New joiners are supported by an induction programme, and continuous development is a key focus of life at Teneo - learning and knowledge sharing are at the heart of this. We have an environment and culture that is focused on supporting your development and career progression. We support this with a dedicated Learning Team who provide a range of learning opportunities and personal development support.
Given our client base you&rsquo;ll be working on career-defining work that is exciting, rewarding and one where you can make a real impact to high profile projects.
Teneo works with clients on complex issues and challenges that often require a multidisciplinary approach that leverage our main business segments &ndash; Strategy &amp; Communications, Management Consulting, Financial Advisory, People Advisory and Risks Advisory. You will have opportunities to work alongside our experts in these disciplines to develop and deliver an integrated solution.<h2 class="jobSectionHeader">
Company Benefits</h2>
As well as this we offer a whole host of benefits and reward including:<ul><li>
Competitive salary</li><li>
Discretionary annual bonus</li><li>
Annual salary review</li><li>
25 days holiday</li><li>
10 days remote working abroad per year</li><li>
End-of-service benefits (For UAE: DEWS as per the law)</li><li>
Enhanced maternity and paternity leave (depending on length of service)</li><li>
Private medical insurance (individual and immediate family members)</li><li>
Life insurance</li><li>
Regular social, cultural and charitable activities</li><li>
Flexible and remote working with office laptop provided</li></ul></div>

Financial Communications, Senior Associate

Explore 4397+ Client care senior associate in Dubai this December. Find roles across top companies and apply now to boost your career.

4397 client care senior associate jobs IN Dubai

Client Care Senior Associate

Client Care Senior Associate

Senior Supervisor - Audit (FY25 - DXB)

Senior Associate, Global M&A & Private Equity

Performance Associate Director - E-Commerce

Business Analyst - (UAE nationals only)

Financial Communications, Senior Associate