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business development executive

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business development manager

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business development associate

Pacific Horizon Consulting LLC

Female Sales Associate (English &amp; Russian Speaker)Pacific Horizon Consulting LLC Dubai, United Arab EmiratesAbout Pacific Horizon Consulting LLCPacific Horizon Consulting LLC is a fast-growing professional consultancy firm specializing in Accounting, Bookkeeping, VAT, Corporate Tax, Company Formation, Compliance, and Business Advisory Services across the UAE.We are seeking a confident, energetic, and customer-focused Female Sales Associate who is fluent in English and Russian to join our Dubai office. The ideal candidate will be responsible for promoting our services, generating sales opportunities, assisting clients, and maintaining strong long-term client relationships.Important NoticeApplications will only be considered from female candidates who are fluent in English and Russian (reading, writing, and speaking).Candidates with previous experience in sales, customer service, business development, or consultancy firms will be given preference.Key Responsibilities<ul><li>Promote and sell the company&rsquo;s accounting, tax, company formation, and business consultancy services.</li><li>Achieve and exceed monthly, quarterly, and annual sales targets.</li><li>Create engaging promotional videos and social media content to market company services across digital platforms.</li><li>Respond to client inquiries via phone calls, email, WhatsApp, and social media platforms.</li><li>Build and maintain strong relationships with new and existing clients.</li><li>Identify new business opportunities and generate qualified sales leads.</li><li>Conduct client consultations and professionally explain company services.</li><li>Prepare quotations, proposals, and follow up with prospective clients.</li><li>Maintain accurate client records and update the CRM system.</li><li>Coordinate with internal departments to ensure excellent customer service.</li><li>Represent the company professionally at meetings, networking events, and exhibitions when required.</li></ul>Mandatory Requirements<ul><li>Female candidate only.</li><li>Fluent in English and Russian (reading, writing, and speaking).</li><li>Bachelor&rsquo;s degree or diploma in Business, Marketing, Sales, or a related field is preferred.</li><li>Excellent communication, negotiation, and interpersonal skills.</li><li>Strong customer service and sales abilities.</li><li>Professional appearance and positive attitude.</li><li>Ability to work independently and as part of a team.</li><li>Good knowledge of Microsoft Office (Word, Excel, Outlook).</li></ul>Preferred Qualifications<ul><li>Previous experience in sales, customer service, business development, or consultancy services.</li><li>Experience working in the UAE is an advantage.</li><li>Experience using CRM software or sales management systems.</li><li>Knowledge of company formation, accounting, taxation, or business consultancy services is a plus.</li></ul>What We Are Looking ForWe are looking for a motivated and target-driven Sales Associate who can confidently communicate with English- and Russian-speaking clients, build long-term business relationships, and contribute to the company&rsquo;s sales growth. The successful candidate should be proactive, results-oriented, and capable of working with minimal supervision.Salary &amp; Benefits<ul><li>Competitive salary based on experience and qualifications.</li><li>Attractive commission and performance-based incentives.</li><li>Professional growth and career development opportunities.</li><li>Exposure to a diverse portfolio of UAE businesses.</li><li>Supportive and professional work environment.</li></ul>Screening QuestionsPlease answer the following when applying:<ul><li>Are you fluent in English and Russian (reading, writing, and speaking)?</li><li>How many years of sales or customer service experience do you have?</li><li>Have you worked in a consultancy, business setup, or professional services company?</li><li>Do you have experience achieving sales targets?</li><li>What CRM or sales software have you used?</li><li>What is your current visa status?</li><li>What is your current and expected salary?</li></ul>Work Location: Dubai, United Arab Emirates (In Person)Only shortlisted candidates meeting the above criteria will be contacted.Work Location: In person

Female Sales Associate (English & Russian Speaker)

321 Interiors & maintenance

Company: 321 Interiors Location: United Arab Emirates Job Type: Full-timeAbout 321 Interiors321 Interiors is a fast-growing interior design and fit-out company delivering premium residential, commercial, and renovation solutions across the UAE. We are passionate about creating inspiring spaces while providing exceptional quality and customer service.We are looking for an ambitious and experienced Senior Business Development Associate to drive business growth, build lasting client relationships, and expand our presence in the interior design and fit-out industry.Key Responsibilities<ul><li>Identify and develop new business opportunities through networking, referrals, cold outreach, and strategic partnerships.</li><li>Generate qualified leads and convert them into long-term clients.</li><li>Meet with clients to understand their interior design, fit-out, and renovation requirements.</li><li>Present and promote 321 Interiors' services with confidence and professionalism.</li><li>Prepare proposals, quotations, and project presentations in collaboration with the design team.</li><li>Negotiate contracts and successfully close deals.</li><li>Build and maintain strong relationships with architects, consultants, contractors, property developers, and corporate clients.</li><li>Achieve monthly and quarterly sales targets while contributing to the company's growth strategy.</li><li>Coordinate with design and project teams to ensure a seamless transition from sales to project execution.</li><li>Stay informed about market trends, competitors, and industry developments.</li></ul>Requirements<ul><li>Minimum 3 years of experience in business development or sales, preferably in interior design, fit-out, construction, furniture, or real estate.</li><li>Proven track record of achieving sales targets and generating new business.</li><li>Excellent communication, presentation, and negotiation skills.</li><li>Strong relationship-building and networking abilities.</li><li>Highly motivated, proactive, and results-oriented.</li><li>Proficiency in Microsoft Office and CRM software.</li><li>UAE driving license is preferred.</li></ul>What We Offer<ul><li>Competitive salary</li><li>Attractive commission and performance-based incentives</li><li>Career growth and leadership opportunities</li><li>Professional, collaborative, and creative work environment</li><li>Opportunity to work on premium residential and commercial projects</li></ul>Why Join 321 Interiors?At 321 Interiors, you'll be part of a passionate team that transforms ideas into exceptional spaces. We value innovation, professionalism, and customer satisfaction, and we're looking for someone who shares our commitment to excellence.Apply TodayEmail: info@321interiors.comSubject: Senior Business Development Associate ApplicationPay: AED4,000.00 - AED10,000.00 per monthExperience:<ul><li>Direct sales: 2 years (Preferred)</li></ul>Work Location: In person

Senior Business Development Executive - Sales Role

Essity

<div><h2 class="jobSectionHeader">Associate Brand Manager FEM &amp; Baby
 
</h2><h2 class="jobSectionHeader">Essity is a leading global hygiene and health company which develops, produces and sells Health &amp; Medical, Consumer Tissue, Personal Care and Professional Hygiene products and solutions which has a strong global presence. We are looking for an Associate Brand Manager to join our dynamic team in Personal Care Business Unit in Dubai, and play a pivotal role in shaping the success of the MEA region. We&rsquo;re seeking individuals who embody our core values, embrace challenges, innovate fearlessly, and thrive in a fast-paced environment. If this describes you, we&rsquo;d love to connect.
 
</h2><h2 class="jobSectionHeader">About the Role
</h2>The Associate Brand Manager will be responsible for supporting the planning, execution and evaluations of the brand marketing activities. This role includes working externally with media, creative and influencer agencies, and internally with sales, customer marketing, supply chain and finance to deliver successful product launches and campaigns.
<h2 class="jobSectionHeader">What You Will Do
</h2><ul><li>Support the (Senior) Brand Manager in driving brand performance, including market share growth, profitability, and achievement of business objectives within local markets.
</li><li>Contribute to the development and execution of annual brand plans, including ownership and management of advertising and promotion (A&amp;P) budgets.
</li><li>Lead and support brand activation and innovation campaigns, ensuring successful execution, performance tracking, and implementation of corrective actions where required.
</li><li>Manage product innovation projects from concept to launch, including business case delivery, product phase-in/phase-out activities, distribution planning, and activation strategies.
</li><li>Analyze brand performance, market trends, and consumer insights to identify opportunities and recommend actions that drive growth.
</li><li>Support the development of product portfolios, pricing strategies, and assortment recommendations in alignment with global guidelines.
</li><li>Collaborate with cross-functional and global teams to implement assortment initiatives and optimize brand performance.
</li><li>Build strong understanding of healthcare professionals, payers, clinicians, customers, and consumers to strengthen brand strategies and engagement.
</li><li>Gather and translate consumer and customer insights into actionable recommendations that enhance brand performance and customer experience.
</li><li>Contribute to the development of global communication toolkits and innovation initiatives for lead markets.
</li><li>Ensure product innovations meet local market requirements, including listing, regulatory, and tender requirements, for successful commercialization in non-lead markets.
</li><li>Monitor brand investments and performance metrics to maximize return on investment and achieve business targets.
</li></ul><h2 class="jobSectionHeader">Who You Are
</h2><ul><li>Must have a Bachelor's degree in Marketing, Business, Communications, Advertising, or a related field.
</li><li>Must have a minimum of 2 years' experience in a junior marketing, brand management, or advertising role.
</li><li>Must have experience managing external agencies, including creative, media, influencer, production, and event agencies.
</li><li>Must have experience developing and executing media plans, reviewing creative assets, providing constructive feedback, and coordinating marketing events and activations.
</li><li>Must have experience analyzing market trends, competitor activities, and consumer insights to generate actionable recommendations.
</li><li>Must have strong verbal and written communication skills, with the ability to collaborate effectively across teams and stakeholders.
</li><li>Must have fluency in both English and Arabic.
</li></ul><h2 class="jobSectionHeader">What We Can Offer You
</h2>Our purpose, Breaking Barriers to Well-Being, provides meaning to everything we do. Join us to improve well-being for people and drive positive change for society and the environment. At Essity, you'll feel valued, empowered to grow, and challenged to achieve business results in a collaborative and open atmosphere. Innovate for Good | Excel Together | Be You with Us
<h2 class="jobSectionHeader">Application End Date:
</h2>05 أغسطس 2026
<h2 class="jobSectionHeader">Job Requisition ID:
</h2>Essity263715</div>

Associate Brand Manager FEM & Baby

Marriott International

<div>Additional Information 
Job Number26105697 
Job CategoryRooms &amp; Guest Services Operations 
LocationAl Emreef Street, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>JOB SUMMARY 
Functions as the strategic business leader of the property's Rooms Operations. Areas of responsibility include Front Office, Recreation/Health Club and Housekeeping. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Rooms Operations meet the brand&rsquo;s standards, targets customer needs, ensures associate satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand&rsquo;s target customer and associates and provides a return on investment to the owner and Marriott International. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li></ul>
OR
<ul><li>4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Managing Profitability
<ul><li>Demonstrates and communicates key drivers of guest satisfaction for the brand&rsquo;s target customer.</li></ul>
<ul><li>Analyzes service issues and identifies trends.</li></ul>
<ul><li>Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.</li></ul>
<ul><li>Works with Rooms management team to develop an operational strategy that is aligned with the brand&rsquo;s business strategy and leads its execution.</li></ul> 
Managing Revenue Goals
<ul><li>Monitors Rooms operations sales performance against budget.</li></ul>
<ul><li>Reviews reports and financial statements to determine Rooms operations performance against budget.</li></ul>
<ul><li>Coaches and supports operations team to effectively manage occupancy &amp; rate, wages and controllable expenses.</li></ul>
<ul><li>Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.</li></ul> 
Leading Operations and Department Teams
<ul><li>Champions the brand&rsquo;s service vision for product and service delivery and ensures alignment amongst the Rooms leadership teams.</li></ul>
<ul><li>Develops systems to enable associates to understand guest satisfaction results.</li></ul>
<ul><li>Communicates a clear and consistent message regarding departmental goals to produce desired results.</li></ul> 
Managing the Guest Experience
<ul><li>Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.</li></ul> 
Managing and Conducting Human Resources Activities
<ul><li>Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.</li></ul>
<ul><li>Ensures associates are treated fairly and equitably.</li></ul>
<ul><li>Ensures that regular, ongoing communication is happening in Rooms (e.g., pre-shift briefings, staff meetings).</li></ul>
<ul><li>Fosters associate commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and associates.</li></ul>
<ul><li>Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.</li></ul>
<ul><li>Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.</li></ul>
<ul><li>Solicits associate feedback, utilizes an &ldquo;open door policy&rdquo; and reviews associate satisfaction results to identify and address associate problems or concerns.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.</li></ul>
<ul><li>Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.</li></ul>
<ul><li>Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
The Luxury Collection Hotels &amp; Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand &ndash; a collection of Europe's most celebrated and iconic properties &ndash; serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. 
<div>
 
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale &ndash; a portal to the destination&rsquo;s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Executive Assistant Manager - Rooms

Bulgari

<div><div><div><div><h3 class="jobSectionHeader">Position
</h3>The CRM &amp; Client Development Associate Manager is in charge of the end-to-end client journey within the market. In alignment with the Omnichannel manager the role will participate in shaping how clients build, experience and celebrate their relationship with the Maison throughout their lifetime.
Beyond driving CRM and Clienteling excellence, this position acts as the market's cultural ambassador, translating local client behaviors, rituals, aspirations and emotional expectations into strategic recommendations that influence the entire client ecosystem&mdash;from retail experience and architecture to merchandising, communications, events and training.
Working cross-functionally across Retail, Marketing, Merchandising, Training, Client Relations and HQ teams, this role orchestrates a seamless omnichannel experience that strengthens client loyalty, advocacy and lifetime value.
</div><div><h3 class="jobSectionHeader">Job responsibilities
</h3>Key Responsibilities
Client Engagement Strategy &amp; Vision: Define with the Omnichannel Manager and execute the market's client engagement strategy, translating global vision into locally relevant, high-impact experiences across the entire client journey (acquisition, development, loyalty, advocacy). Own critical client KPIs including NPS, Client Lifetime Value, Loyalty, Engagement rates, Omnichannel interaction, and CRM performance.
Cultural Insights &amp; Advocacy: Act as the voice of the local client, deeply understanding market luxury culture, client expectations, and emerging trends. Provide strategic guidance to cross-functional teams (Retail, Marketing, VM, Training, etc.) to ensure all client-facing decisions reflect local cultural nuances.
CRM &amp; Clienteling Oversight: Drive the market's CRM and clienteling strategy. Oversee the clienteling calendar, campaign execution, and activation plans. Monitor performance, identify improvements, and disseminate best practices to optimize boutique teams' use of CRM tools and insights for business growth and client loyalty. Serve as the primary coordination point for all CRM and client engagement initiatives between local teams and Headquarters.
Client-Centric Ecosystem Development: Champion client-centricity across the organization. Partner with Retail, Marketing, Merchandising, Training, and other functions to embed client insights into strategic decisions, aligning teams around the shared ambition of creating exceptional experiences and long-term client value.
</div><div><h3 class="jobSectionHeader">Profile
</h3><ul><li>Senior professional with 7-10 years in luxury client engagement, CRM, and clienteling strategy development.
</li><li>Drives strategic client journey optimization, translating global brand vision into impactful local market experiences to enhance loyalty and business performance.
</li><li>Expert in leading CRM programs, optimizing omnichannel client experiences, and fostering a robust client-centric culture.
</li><li>Proven ability to leverage data analytics for performance improvement and influence cross-functional teams to achieve strategic client engagement objectives.
</li></ul></div><div><h3 class="jobSectionHeader">Additional information
</h3><ul><li>Client Relationship Management (CRM) Strategy &amp; Execution
</li><li>Clienteling Expertise
</li><li>Omnichannel Strategy &amp; Implementation
</li><li>Market &amp; Cultural Intelligence (Luxury Sector)
</li><li>Data Analysis &amp; Performance Monitoring (KPIs: NPS, CLTV, Loyalty)
</li><li>Strategic Planning &amp; Vision Setting
</li><li>Cross-functional Leadership &amp; Influence
</li><li>Stakeholder Management
</li><li>Program &amp; Campaign Management
</li><li>Communication &amp; Presentation Skills
</li><li>Business Acumen
</li></ul></div></div></div><div><div><div><div><div><h2 class="jobSectionHeader">BVLGARI
 
MAISON
 
</h2><div>Bvlgari was founded in the heart of Rome in 1884. Over the decades, the Brand has established a worldwide reputation as magnificent Roman High Jeweler and icon of Italian art of living.
 
Through a pioneering vision, the company&rsquo;s international success has evolved into a global and diversified luxury purveyor of products and services, ranging from fine jewels and high-end watches to accessories and perfumes, and featuring an extended network of boutiques and hotels.
 
Demonstrated through its numerous philanthropic partnerships, Bvlgari deeply believes in innovating the present for a sustainable future through its commitment to Social &amp; Environmental Responsibility and giving back &ndash; to nature and to the community. In 2024 the Maison announced the creation of Fondazione Bvlgari , reinforcing its devotion to building a meaningful tomorrow through care, generosity and long-term dedication.</div></div></div></div></div></div></div>

CRM & Client Development Associate Manager

TrustFlight

<div>Working Hours
As required by contract; flexible depending on training delivery.
Work Pattern
Remote, with travel as required.
Travel Requirements
International, sometimes at short notice
On-Call / Shift Work
May be called to deploy if there is a major incident
Special Conditions
Background checks required.
Purpose of the Role
The Crisis Communications Associate is a freelance, ad hoc role within Kenyon's global network of Associates, providing specialist crisis communications expertise to support clients in preparing for, responding to and recovering from crisis incidents.
Working alongside Kenyon's consultants and operational teams, the Associate delivers crisis communications training, workshops and exercises to help strengthen client preparedness. During live incidents, the Associate may be deployed to provide practical communications support, working as part of an integrated crisis management team to develop messaging, advise senior leaders, support media engagement, manage stakeholder communications and help protect organisational reputation during high-pressure situations.
This role requires individuals who can quickly adapt to different client environments, work collaboratively within multidisciplinary response teams and provide calm, professional advice in complex and fast-moving situations. Associates are engaged on an as-needed basis for both preparedness activities and operational deployments, with opportunities to support clients across a range of industries and geographical locations.
Associates are engaged on an as-needed basis for both preparedness activities and operational deployments, supporting clients across aviation and other highly regulated or high-risk sectors, including transportation, oil &amp; gas, hospitality, manufacturing, government, energy and critical infrastructure.
Scope &amp; Decision-Making Authority
Autonomous Decision making:<ul><li>
Makes informed decisions within their area of expertise while recognising when issues should be escalated to the Crisis Communications Lead, Deployment Lead or client representatives.</li><li>
Exercises professional judgement to adapt training materials and facilitation techniques to suit the audience, sector and learning objectives while maintaining alignment with Kenyon's quality standards.</li></ul>
Escalation points:<ul><li>
Any changes to approved content, course objectives, or regulatory wording.</li><li>
Escalate decisions that could affect the delivery of services, client expectations, contractual commitments or commercial agreements.</li><li>
Budget-related decisions, including travel or material costs outside pre‑approved limits.</li><li>
Issues involving risk, compliance, safeguarding, or matters that affect crisis‑response strategy.</li></ul>
Cross Functional Authority:<ul><li>
May collaborate with operations, deployment teams, SMEs and Product but cannot commit other teams to deadlines or deliverables without approval.</li><li>
May coordinate with clients on logistics but cannot negotiate contractual terms or service levels.</li><li>
No authority to approve vendor contracts, technology tools, or external suppliers</li></ul>
Geographic/Business Unit Scope:<ul><li>
Supports training across the full Kenyon Emergency Services business unit.</li><li>
May be deployed globally</li></ul>
Key Relationships
Internal<ul><li>
Training Manager</li><li>
Training Administrator</li><li>
Head of Product Development</li><li>
Operations</li><li>
SME&rsquo;s</li><li>
VP Crisis Communications</li></ul>
External<ul><li>
Delegates receiving training and consultancy</li><li>
Aviation operators during planning and exercise activities</li><li>
Clients across aviation, transportation, hospitality, energy, manufacturing, government and other high-risk industries during planning, training and exercise activities.</li></ul>
Key Responsibilities<ul><li>
Review, develop and write Crisis Communications Plans aligned with applicable regulatory requirements, industry standards and organisational best practice across multiple sectors.</li><li>
Deliver high‑quality, interactive training in person and virtually via Microsoft Teams.</li><li>
Design, facilitate and evaluate Crisis Communications exercises including tabletop, input‑response and full‑scale live exercises.</li><li>
Maintain up-to-date knowledge of crisis communications best practices, regulatory requirements and emerging issues across aviation and other high-risk industries.</li><li>
Participate in internal training days, CPD activities and deployment readiness sessions.</li><li>
Collaborate with cross‑functional teams and represent Kenyon professionally with clients and stakeholders.</li><li>
Work with Product to design and develop new or bespoke training products.</li><li>
Travel internationally as required to support training and exercises.</li><li>
Including, but not limited to: advising Communications Teams, delivering just-in-time spokesperson training, drafting and reviewing internal and external communications, analysing Media Call Centre insights, and providing strategic advice on reputation and brand protection</li></ul>
Key Metrics for Success<ul><li>
Deliver training sessions with an average NPS rating of 80 or above</li><li>
Timely and accurate completion of all training related documentation and reports</li></ul>
AI &amp; Digital Competency
TrustFlight is an AI-first organisation. Every role is expected to actively engage with AI tools and digital ways of working to drive efficiency, quality, and innovation.
AI Fluency Tier
Tier 1 &mdash; AI User
Profile - Uses AI-assisted tools in daily workflows
Expectations - Confidently uses AI features in existing tools (e.g. copilots, smart search, assisted drafting). Understands when AI output needs human review. Completes AI User onboarding within 30 days. 
Role-Specific AI &amp; Digital Skills<ul><li>
Generate quick-read overviews (e.g., risk summaries, terminology glossaries) to support personal preparation &mdash; not for client distribution.</li><li>
Use AI‑enabled scheduling or coordination tools to plan multi‑time‑zone sessions and streamline communication with clients.</li><li>
Use AI transcription tools to capture key points or questions during virtual sessions for internal follow-up.</li><li>
Use internal copilots to improve reporting &amp; documentation. Review AI output critically to ensure accuracy before submission.</li></ul> 
AI Development &amp; Growth<ul><li>
Share effective prompts, templates and best practices with the wider training community.</li><li>
Participate in internal AI knowledge‑sharing sessions and contribute use‑case examples.</li></ul>
Competencies &amp; Behaviours<ul><li>
Customer Centricity &mdash; Keeps client needs at the centre of decisions.</li><li>
Collaboration &mdash; Works effectively with internal and external stakeholders.</li><li>
Delivery Focus &mdash; Meets commitments reliably with high-quality outputs.</li><li>
Innovation &mdash; Identifies opportunities to improve training using technology and AI.</li><li>
Professional Judgement &mdash; Applies sound decision‑making during training.</li></ul> 
Required Qualifications &amp; Experience<ul><li>
Expertise in Communications, Public Relations, Journalism, Marketing or a related discipline, or equivalent relevant professional experience</li><li>
Demonstrable experience in crisis communications, corporate communications, public relations, media relations or reputation management.</li><li>
Experience of developing and delivering crisis communications strategies during high-profile or complex incidents.</li><li>
Experience of writing and reviewing a wide range of communications materials, including media statements, holding statements, internal communications, Q&amp;As, briefing notes and stakeholder communications.</li><li>
Experience of providing communications advice to senior leaders and key stakeholders.</li><li>
Excellent written and verbal communication skills, with the ability to produce clear, accurate and timely communications under pressure.</li><li>
Ability to work effectively in high-pressure, fast-paced and rapidly changing environments.</li><li>
Strong facilitation, presentation and interpersonal skills.</li><li>
Strong understanding of traditional, digital and social media and their role during crisis situations.</li><li>
High proficiency in Microsoft Office (PowerPoint, Word, Excel).</li><li>
Experience delivering virtual training via Microsoft Teams or similar platforms.</li><li>
Commitment to ongoing learning and staying current with evolving standards.</li><li>
Strong English language communication (written and verbal).</li><li>
Experience working within aviation, oil &amp; gas, hospitality, emergency services, humanitarian response, government or other high-risk, highly regulate industries.</li><li>
Media spokesperson coaching experience.</li></ul>
Desirable Skills &amp; Experience<ul><li>
Additional language skills (priority): Korean, Mandarin, Cantonese, Japanese, German, Italian, Arabic, French, Turkish</li></ul></div>

Crisis Communication Associate Trainer

Qode

<div>Job Description &ndash; Lead Infrastructure &amp; Cloud Engineer
Position Title: Lead Infrastructure &amp; Cloud Engineer
Experience Level: 5&ndash;8 Years
Location: Dubai
Department: Information Technology (IT)
Job Summary
We are seeking a highly skilled and experienced Lead Infrastructure &amp; Cloud Engineer to manage, support, secure, and optimize the organization&rsquo;s on-premises and cloud infrastructure.
The ideal candidate will possess strong L2 and L3 support expertise across Microsoft technologies, Windows Server, Microsoft 365, identity management, virtualization, storage, backup solutions, and cloud platforms, including Microsoft Azure and Oracle Cloud Infrastructure (OCI).
The role is responsible for ensuring the availability, performance, security, scalability, and reliability of the organization&rsquo;s IT infrastructure and cloud environments. The successful candidate will also support business-critical systems and lead infrastructure modernization, cloud migration, automation, and digital transformation initiatives.
Key Responsibilities
Infrastructure Administration
Manage and maintain enterprise IT infrastructure environments.
Administer Windows Server environments and related services.
Monitor infrastructure performance, availability, capacity, and system health.
Manage operating system upgrades, security patching, and infrastructure lifecycle activities.
Ensure adherence to IT governance, security, compliance, and operational standards.
Provide advanced L2 and L3 support for infrastructure-related incidents and service requests.
Plan and implement infrastructure upgrades, migrations, and modernization initiatives.
Coordinate with application, cybersecurity, database, and network teams to maintain service availability.
Active Directory and Identity Management
Administer Active Directory, Organizational Units, DNS, DHCP, DFS, and Group Policies.
Manage Microsoft Entra ID and Microsoft Entra Connect.
Implement and support Identity and Access Management controls.
Support Single Sign-On and Multi-Factor Authentication.
Manage user provisioning, access permissions, privileged accounts, and identity security policies.
Implement Conditional Access policies and identity protection controls.
Monitor directory synchronization and resolve authentication-related issues.
Conduct periodic reviews of user access, administrative privileges, and inactive accounts.
Microsoft 365 Administration
Administer and support:
Exchange Online
Microsoft Teams
SharePoint Online
OneDrive for Business
Microsoft Intune
Microsoft Defender
Microsoft Purview (preferred)
Additional responsibilities include:
Manage Microsoft 365 licensing and group-based licence allocation.
Troubleshoot mail flow, collaboration, synchronization, access, and security-related issues.
Support Microsoft 365 security, compliance, retention, and governance initiatives.
Manage Exchange Online policies, mailboxes, distribution groups, and shared mailboxes.
Configure and maintain Microsoft Teams and SharePoint administrative policies.
Support data-loss prevention, information protection, and eDiscovery requirements.
Monitor Microsoft 365 service health and coordinate resolution of service-impacting incidents.
Cloud Infrastructure Administration
Microsoft Azure
Administer Azure Virtual Machines, Storage Accounts, Virtual Networks, and related resources.
Configure Network Security Groups, VPN Gateways, private endpoints, and hybrid cloud connectivity.
Manage Azure subscriptions, resource groups, role-based access controls, and governance policies.
Administer Azure Backup and Azure Site Recovery.
Support Azure Monitor, Log Analytics, alerts, and infrastructure monitoring.
Implement Azure security controls, policies, and recommended cloud governance practices.
Optimize Azure resource utilization, licensing, and operational costs.
Support Azure landing zones and standardized cloud architecture.
Participate in cloud migration, modernization, and workload transformation projects.
Implement high-availability and disaster-recovery solutions for Azure workloads.
Oracle Cloud Infrastructure
Administer OCI Compute, Storage, Networking, Database connectivity, and Security services.
Manage Virtual Cloud Networks, subnets, route tables, security lists, and load balancers.
Configure and manage OCI Identity and Access Management.
Administer OCI compartments, policies, user groups, and access controls.
Support OCI Backup, Monitoring, Logging, and Disaster Recovery solutions.
Manage hybrid connectivity between OCI and on-premises environments.
Monitor OCI resource performance, availability, security, and cost.
Participate in OCI migration, modernization, and infrastructure deployment projects.
Implement high-availability and business-continuity solutions for OCI workloads.
Virtualization and Datacenter Management
Manage VMware vSphere and ESXi environments.
Administer Microsoft Hyper-V environments.
Provision, configure, and maintain virtual machines.
Manage virtual infrastructure capacity, availability, and performance.
Support high-availability, replication, and disaster-recovery configurations.
Manage host upgrades, firmware updates, and virtual infrastructure patching.
Perform datacenter capacity planning and resource optimization.
Support physical servers, racks, power, cooling, and datacenter-related infrastructure.
Coordinate with vendors for hardware maintenance and warranty support.
Storage and Backup Administration
Administer enterprise storage solutions, including:
NetApp
QNAP
HPE MSA
SAN and NAS platforms
Manage backup and recovery platforms, including:
Veeam Backup &amp; Replication
Azure Backup
Microsoft 365 backup solutions
OCI Backup and Recovery
Additional responsibilities include:
Monitor backup jobs and resolve failures.
Perform regular backup validation and restoration testing.
Conduct disaster-recovery exercises.
Define and maintain retention, replication, and recovery policies.
Maintain recovery documentation, runbooks, and operating procedures.
Ensure recovery objectives align with business requirements.
Monitor storage capacity, utilization, and performance.
Endpoint Management
Manage Microsoft Intune and modern device-management solutions.
Configure and deploy security baselines, compliance policies, and endpoint controls.
Manage Windows Autopilot and automated device provisioning.
Administer Windows device lifecycle and patch-management activities.
Manage application deployment and endpoint configuration policies.
Support desktop and laptop infrastructure.
Monitor device compliance and remediate non-compliant endpoints.
Support mobile device management and mobile application management requirements.
Infrastructure and Cloud Security
Implement infrastructure and cloud security controls.
Apply cybersecurity best practices and system-hardening standards.
Manage privileged access, administrative accounts, and role-based access controls.
Investigate and resolve infrastructure and cloud security incidents.
Manage system vulnerabilities, patch compliance, and configuration risks.
Support compliance assessments, security audits, and governance initiatives.
Work closely with cybersecurity teams to implement security recommendations.
Maintain secure configuration standards for servers, cloud platforms, storage, backup, and virtualization environments.
Support Microsoft Defender for Cloud and other relevant cloud security solutions.
Monitoring and Troubleshooting
Monitor infrastructure and cloud environments using:
SolarWinds
Azure Monitor
Log Analytics
OCI Monitoring
VMware monitoring tools
Microsoft 365 administrative and security portals
Additional responsibilities include:
Perform root-cause analysis for major incidents.
Resolve escalated L2 and L3 infrastructure and cloud issues.
Monitor system health, service availability, resource utilization, and performance.
Maintain incident, problem, and change-management records.
Develop preventive measures based on recurring incidents and performance trends.
Coordinate with vendors, service providers, and internal technical teams for complex issue resolution.
Participate in critical incident and service-restoration activities.
Automation and Infrastructure as Code
Develop PowerShell scripts to automate routine administrative activities.
Automate user provisioning, system reporting, health checks, and maintenance tasks.
Support infrastructure deployment through automation tools and standardized templates.
Implement Infrastructure as Code practices where applicable.
Maintain scripts, automation documentation, and version controls.
Identify opportunities to improve efficiency through automation and orchestration.
Projects, Documentation and Compliance
Lead infrastructure and cloud deployment projects.
Lead server, virtualization, storage, backup, and cloud migration initiatives.
Support new office and datacenter infrastructure deployments.
Maintain infrastructure and cloud architecture diagrams.
Develop and maintain technical documentation, operating procedures, and support runbooks.
Participate in business-continuity and disaster-recovery planning.
Support internal and external audits.
Evaluate and recommend new infrastructure and cloud technologies.
Manage project deliverables, technical risks, timelines, and vendor coordination.
Provide technical guidance and mentoring to infrastructure support team members.
Ensure all infrastructure changes follow the organization&rsquo;s change-management processes.
Required Technical Skills
Microsoft Technologies
Windows Server 2016, 2019, and 2022
Active Directory
Microsoft Entra ID
Microsoft Entra Connect
DNS
DHCP
DFS
Group Policy
PowerShell
Windows Failover Clustering
Certificate Services
Microsoft 365
Exchange Online
SharePoint Online
OneDrive for Business
Microsoft Teams
Microsoft Intune
Microsoft Defender
Microsoft Purview (preferred)
Microsoft Azure
Azure Administration
Azure Virtual Machines
Azure Storage
Azure Virtual Networks
VPN Gateways
Network Security Groups
Azure Backup
Azure Site Recovery
Azure Monitor
Log Analytics
Azure Policy
Role-Based Access Control
Microsoft Defender for Cloud
Cost Management
Oracle Cloud Infrastructure
OCI Compute
OCI Storage
OCI Networking
OCI Identity and Access Management
OCI Backup and Recovery
OCI Monitoring and Logging
OCI Security
OCI Load Balancing
OCI Disaster Recovery
Virtualization
VMware vSphere
VMware ESXi
VMware vCenter
Microsoft Hyper-V
High Availability and Replication
Backup and Storage
Veeam Backup &amp; Replication
NetApp
QNAP
HPE MSA
SAN and NAS technologies
Microsoft 365 backup solutions
Cloud backup and disaster recovery
Endpoint Management
Microsoft Intune
Windows Autopilot
Windows Update for Business
Endpoint compliance and configuration management
Application packaging and deployment
Automation
PowerShell scripting
Task automation
Infrastructure automation
Infrastructure as Code knowledge
Azure Resource Manager templates or Bicep (preferred)
Terraform knowledge (preferred)
Supporting Infrastructure Knowledge
TCP/IP
DNS and DHCP
Cloud connectivity
VPN technologies
Load balancing
Firewalls and security controls
Hybrid cloud architecture
Required Qualifications
Education
Bachelor&rsquo;s or Master&rsquo;s degree in Information Technology, Computer Science, Computer Engineering, Cloud Computing, or a related discipline.
Experience
5&ndash;8 years of experience in infrastructure and cloud engineering.
Strong L2 and L3 infrastructure troubleshooting experience.
Experience supporting enterprise and multi-site IT environments.
Hands-on experience administering Windows Server and Active Directory.
Strong Microsoft 365 administration experience.
Hands-on experience managing Microsoft Azure and OCI environments.
Experience with virtualization, storage, backup, disaster recovery, and endpoint-management technologies.
Experience leading infrastructure and cloud implementation or migration projects.
Experience supporting business-critical enterprise systems.
Working knowledge of cloud security, governance, and cost-optimization practices.
Preferred Certifications
Microsoft
Microsoft Certified: Azure Administrator Associate (AZ-104)
Microsoft Certified: Azure Solutions Architect Expert
Microsoft Certified: Windows Server Hybrid Administrator Associate
Microsoft 365 Certified: Administrator Expert
Microsoft Certified: Identity and Access Administrator Associate
Microsoft Certified: Azure Security Engineer Associate
Oracle
OCI Architect Associate
OCI Architect Professional
OCI Cloud Operations Professional
Virtualization and Backup
VMware Certified Professional
Veeam Certified Engineer
Other Preferred Certifications
ITIL Foundation
Certified Cloud Security Professional
Terraform Associate
Key Competencies
Strong infrastructure and cloud troubleshooting skills.
Excellent analytical and problem-solving abilities.
Strong leadership, communication, and documentation skills.
Ability to manage critical incidents under pressure.
Infrastructure and cloud project implementation experience.
Strong customer service and stakeholder-management skills.
Ability to work independently and within cross-functional teams.
Ability to manage multiple projects and priorities simultaneously.
Strong understanding of infrastructure security, governance, and compliance.
Ability to mentor technical team members and provide technical direction.
Commercial awareness of cloud consumption, licensing, and cost optimization.</div>

Lead Infrastructure & Cloud Engineer

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