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client support administration Jobs in Farwaniya

client support administration

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client experience and sales

THAHAB

<div>
 
 
 Client Experience &amp; Sales
 
 
 
 
 
 
 THAHAB is a luxury multi-brand marketplace &mdash; 1,250+ leading luxury brands and a global client base.
 
 
 
 
 
 We're looking for someone to manage the relationship between THAHAB and its clients &mdash; the human layer on top of the platform. This is the person who turns a first purchase into a ten-year relationship, who a VIP client turns to for world-class clienteling when they want something hard to find, and who treats every high-value order like it matters, because it does.
 
 
 
 
 
 This isn't a call-center or ticket-queue role. It's a high-trust seat for someone who understands luxury, understands people, is a top-notch communicator, and knows that at this level, service is the product.
 
 
 
 
 
 
 What you'll do
 
 
 
 - Manage the high-end client relationship end to end &mdash; clienteling, personal shopping, and concierge-level service across WhatsApp, phone, and in person.
 
 
 - Drive sales the way a great client advisor does: proactive outreach, curated edits, restock and drop alerts, and knowing what a client wants before they ask.
 
 
 - Source the hard things &mdash; special orders, waitlisted pieces, specific references &mdash; and make the impossible feel routine to the client.
 
 
 - Own after-sales: returns, exchanges, authentication questions, and resolution, handled with the same polish as the original sale.
 
 
 - Turn client behavior into insight &mdash; what's selling, what's stuck, who's about to lapse, who's ready to move up a tier &mdash; and feed that back into merchandising and buying.
 
 
 - Build and run the clienteling playbook: segmentation, follow-up cadences, gifting moments, and the standards everyone else holds to.
 
 
 
 
 
 
 What we're looking for
 
 
 
 - A real feel for luxury &mdash; you understand the brands, the codes, and the client who spends at this level, and you carry yourself accordingly.
 
 
 - A natural seller who never sounds like one &mdash; warm, unhurried, and trusted.
 
 
 - Exceptional communication in English and Arabic, written and spoken.
 
 
 - Organized and relentless on follow-through &mdash; nothing slips, no client is forgotten.
 
 
 - Commercially sharp &mdash; you think in conversion, retention, and lifetime value, not just niceties.
 
 
 - Background in luxury retail, personal shopping, hospitality, or high-end client services is a strong plus.
 
 
 
 
 
 
 Who you are
 
 
 
 Polished, discreet, and genuinely good with people. You take pride in building an environment where a client stays.
 
 
 
 
 
 📍 Based in Kuwait City &middot; Full-time, on-site
 
 
 
 
 
 Interested &mdash; or know someone who'd be a great fit? Send your CV.
 
 
 #Hiring #Luxury #BusinessDevelopment #Kuwait #ClientExperience #NowHiring #PersonalShopper
 
</div>

Client Experience and Sales

Confidential

<div>
 
 
 Job Summary
 
 
 
 The Branch Manager is responsible for the overall operation, performance, and growth of the Pilates studio. This role oversees daily studio activities, member experience, sales performance, instructor management, scheduling, and operational excellence to ensure a high-quality client experience and achievement of business targets.
 
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 Studio Operations
 
 <ul>
 <li>
 Oversee the day-to-day operations of the studio
 </li>
 <li>
 Ensure the studio is maintained to the highest standards of cleanliness, safety, and presentation
 </li>
 <li>
 Monitor equipment condition and coordinate maintenance and repairs as needed
 </li>
 <li>
 Ensure compliance with company policies, procedures, and health and safety requirement
 </li>
 </ul>
 
 Sales &amp; Business Growth
 
 <ul>
 <li>
 Drive membership sales, package renewals, and revenue growth
 </li>
 <li>
 Monitor studio KPIs including memberships, retention, occupancy rates, and revenue target
 </li>
 <li>
 Develop and implement local marketing and community engagement initiative
 </li>
 <li>
 Identify opportunities to increase client acquisition and retention
 </li>
 </ul>
 
 Client Experience
 
 <ul>
 <li>
 Ensure exceptional customer service and member satisfaction
 </li>
 <li>
 Handle member inquiries, concerns, and escalations professionally and promptly
 </li>
 <li>
 Foster a welcoming and inclusive studio environment
 </li>
 <li>
 Monitor client feedback and implement improvement initiative
 </li>
 </ul>
 
 Team Leadership
 
 <ul>
 <li>
 Recruit, onboard, train, and supervise Pilates instructors and front desk staff
 </li>
 <li>
 Develop team schedules and ensure adequate staffing level
 </li>
 <li>
 Conduct performance reviews, coaching, and ongoing development discussion
 </li>
 <li>
 Promote a positive, collaborative, and high-performance culture
 </li>
 </ul>
 
 Scheduling &amp; Class Management
 
 <ul>
 <li>
 Manage class schedules to maximize attendance and studio utilization
 </li>
 <li>
 Monitor instructor performance and class participation trend
 </li>
 <li>
 Ensure classes are delivered according to company standards and client expectation
 </li>
 </ul>
 
 Community &amp; Brand Representation
 
 <ul>
 <li>
 Represent the studio at community events, partnerships, and promotional activities
 </li>
 <li>
 Build relationships with members, local businesses, and wellness partners
 </li>
 <li>
 Ensure brand standards are consistently maintained across all touchpoints
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 Bachelor's degree in Sports Management, Hospitality, or a related field preferred
 </li>
 <li>
 3&ndash;5 years of experience in studio, fitness, wellness, hospitality, or retail management
 </li>
 <li>
 Experience leading teams and managing sales target
 </li>
 <li>
 Knowledge of fitness, wellness, or Pilates operations is highly desirable
 </li>
 </ul>
</div>

Branch Manager - Pilates Studio

Go Studios Group

company'sSales and Marketing Executive We are looking to hire an experienced sales and marketing executive to help drive company sales. In this position, you will develop marketing strategies, implement marketing plans, develop sales strategies, maintain customer relations, and create sales reports.To ensure success as a sales and marketing executive, you should have a strong knowledge of modern marketing techniques, a passion for sales, and excellent communication skills. A top-notch sales and marketing executive ultimately creates strategies that align with modern consumer trends.Sales and Marketing Executive Responsibilities:<ul><li>Contributing to the development of marketing strategies.</li><li>Conducting market research on rival products.</li><li>Designing and implementing marketing plans for company's products.</li><li>Coordinating with media representatives and sponsors.</li><li>Working with the sales team to develop targeted sales strategies.</li><li>Answering client queries about product specifications and uses.</li><li>Maintaining client relations.</li><li>Tracking sales data to ensure the company meets sales quotas.</li><li>Creating and presenting sales performance reports.</li><li>Target, Monthly</li></ul>Sales and Marketing Executive Requirements:<ul><li>Bachelor&rsquo;s degree in marketing, business, or related field.</li><li>Proven work experience as a sales and marketing executive.</li><li>Knowledge of modern marketing techniques.</li><li>High-level communication and networking skills.</li><li>A passion for sales.</li><li>Understanding of commercial trends and marketing strategies.</li><li>Good project management skills.</li><li>Excellent interpersonal skills.</li><li>Ability to work well under pressure.</li><li>license must be.</li><li>From 25 to 30 age.</li></ul>Job Type: Full-timePay: Up to KD450.000 per monthWork Location: In person

Sales

Millennium Hotel & Convention Centre Kuwait

<div>
 As a Sales Manager, your primary responsibility is to drive and execute comprehensive sales strategies within your designated area. Your role goes beyond maximizing business opportunities; it involves strategic implementation and meticulous execution of sales action plans tailored to the specific needs of your assigned segments. With a focus on fostering long-term client relationships, you will work with a dynamic sales team to achieve revenue targets, identify new business prospects, and position our products or services as preferred solutions within these key market segments.
 
 
 
 Key Job Responsibilities:
 
 
 
 <ul>
 <li>
 Engage with managerial and departmental executives to deliver top-notch client servicing, achieve targets, and maximize productivity.
 </li>
 <li>
 Implement and execute all sales objectives and action plans meticulously, aiming to surpass predefined targets.
 </li>
 <li>
 Establish parameters, quotes, and negotiate prices with clients for both transient and group business, ensuring optimal terms for the properties.
 </li>
 <li>
 Promote and generate sales leads expanding the brand's presence and market share.
 </li>
 <li>
 Establish and maintain organized files of major accounts.
 </li>
 <li>
 Ensure adherence to selling strategies during negotiations and seize opportunities for maximizing upselling whenever possible.
 </li>
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 Develop and nurture relationships with key decision-makers fostering long-term partnerships.
 </li>
 <li>
 Collaborate with the marketing team to tailor promotional materials and campaigns for your segments.
 </li>
 <li>
 Monitor industry trends, policies, and regulations providing insights to shape sales strategies.
 </li>
 <li>
 Periodically review and analyse sales performance, identifying areas for improvement and implementing corrective measures as needed.
 </li>
 <li>
 Operate in a safe and environmentally friendly manner to safeguard the health and safety of colleagues, as well as contribute to environmental conservation.
 </li>
 <li>
 Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.
 </li>
 </ul>
</div>

Sales Manager

L design

Job description:<ul><li>A contracting company is looking to hire a Sales Executive with proven experience in contracting, real estate, interior design, or finishing works.</li><li>Mandatory Requirement:</li><li>CVs without prior experience in one of these fields will not be considered.</li></ul>Key Responsibilities:* Generate and secure new business opportunities within the construction sector* Prepare, submit, and follow up on technical and commercial proposals* Build and maintain strong relationships with clients, consultants, and developers* Achieve sales targets and contribute to business growth* Coordinate with internal technical and execution teams to ensure successful project deliveryRequirements:* Previous experience in construction sales* Strong communication, negotiation, and client management skills* Valid Kuwait residency is mandatory* Must own a car* Professional attitude with strong business development capabilitiesWork Location: In personWork Location: In person

Job post summary

Sephora

<div>At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. 
Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty. 
With 56,000 employees in 35 countries, including [5000 in France / 15 000 in Europe and Middle East, we connect customers and beauty brands within the world&rsquo;s most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more.
You will excel and enjoy this position if you are ready to actively handle the following missions : 
Client Experience<ul><li>
Embody Sephora Attitude and set an example in front of the team.</li><li>
Provide support to the team in difficult situations ensuring client&rsquo;s satisfaction.
</li><li>Provide extensive coaching and training to assist the team in meeting all commercial and operational KPI&rsquo;s.</li><li>
Take over floor leadership segments and ensure the floor is always managed and covered.</li><li>
Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.</li><li>
Use suitable tools (Love Meter and CEE) for analyzing overall satisfaction and propose action plans to enhance the customer experience.</li><li>
Inspire the team to use digital tools to deliver a customized service.</li><li>
Work in partnership with the Supervisor and coach the team to offer our Beauty Services to maximize client satisfaction.</li><li>
Provide support for the Area Manager in analyzing results and proposing action plans in order to enhance the client experience.</li><li>
Maintain and enforce quality customer service and resolve customer service complaints.</li></ul>
Sales
<ul><li>Inspire the team in achieving commercial and operational KPI&rsquo;s and create improvement plans to drive them.</li><li>
Reinforce sales policies and techniques established at the Sephora University with all team members.
</li><li>Balance and drive the sales target among selective, exclusive and Sephora Collection.</li><li>
Achieve the desired market share for services .</li><li>
Ensure achievements by hour are shared with colleagues and are an active part of animating the floor and motivating the team.
</li><li>Create disruptive internal competitions to motivate the team and boost achievements.</li><li>
analyzing the results achieved during the shift/floor leadership segment and create action plans during the day to achieve set target.</li></ul>
Operations<ul><li>
Apply the policies and procedures referring to products, testers, prices, merchandising and other partners (Brands, helpers, security) and provide feedback.
</li><li>Contribute to the store projection of an excellent image through cleanliness and product restocking.</li><li>
Enforce the team to apply and follow established policies and procedures regarding store operations.
</li></ul><ul><li>Accurately monitor stock availability and report low stock to Head Office to avoid OOS situations.</li><li>
Propose podium order and track daily performance.</li><li>
Drive all operational KPIs and create improvement plans for each.
</li><li>Align with Category Departments on Shelving plans, novelties, brand relocations, gird changes etc.. and communicate to your assigned team.</li></ul>
Business<ul><li>
Provide support to the Area Manager with knowledge of the market conditions, competition, client needs, etc.</li><li>
Analyze all relevant KPIs and propose action plans for improvement.</li></ul><div> 
</div><ul><li>Develop and propose short- and long-term strategies to drive top and bottom line/brands sales.</li><li>
Manages business KPIs and team selling behavior in our higher volume stores, while delivering a memorable customer experience.</li><li>
Proactively provide the HO and CATMAN with product recommendations and qualitative feedback based on local knowledge about the market and client needs.</li><li>
Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, training and monthly trends .</li><li>
Plan, implement and oversee in-store promotional events or displays.</li><li>
Following trends and perform market visits and analyses to understand the local market and work to determine business growth opportunities.</li><li>
Ensure all Business reports are completed efficiently when required.</li></ul><div> 
</div>People<ul><li>
Motivate and develop the team through daily coaching / observations.</li><li>
Communicate and inspire the team on business strategy, vision and relevant information through animate briefings, coaching's and trainings.</li><li>
Increase the team confidence and motivation by praise and feedback for their performance.</li><li>
Identify, engage in recruiting and develop talents and secure succession plans in collaboration with the Area Manager.</li><li>
Ensure the team is attending training and follow up is done after the training is attended.</li><li>
Ensure the team is using Axonify as E-learning tool; daily follow up on average training frequency for each team member.</li><li>
Ensure an addictive beauty experience through performing monthly assessments.
</li><li>Facilitate team monthly meetings to analyze and discuss their performance.</li><li>
Be responsible for the PCR and PIP process of the entire assigned team.</li><li>
Oversee the annual leave of the team and liaise with the Area Manager for final validation according to business needs.</li></ul>
Know How<ul><li>
Project an exceptional image and body language in accordance with the guidelines set by Sephora.</li><li>
Keep up-to-date on trends and products.</li><li>
Inspire, mentor and coach the team.</li><li>
Transfer knowledge and create a highly performing culture in the store.</li></ul><div></div> 
Do not hesitate to apply if you have&hellip; or if you are &hellip; 
Internal Relationships<ul><li>
Store team (Supervisor, Beauty Consultants), and Head office team.</li></ul><div></div> 
External Relationships<ul><li>
Suppliers, Brand promoters/managers/trainers, Security, Cleaning team.</li></ul><div></div> 
Training Knowledge<ul><li>
Advanced Product Knowledge.</li><li>
Intermediate knowledge on health and safety procedures.</li></ul> 
Experience<ul><li>
Proven successful role in managing.</li><li>
Minimum 5 to 6 years experience in store management.</li><li>
Bachelor's degree.</li></ul><div> 
</div>Languages<ul><li>
English &ndash; advanced level for OGCC and intermediate for KSA.</li><li>
Arabic is a plus in OGCC and mandatory for KSA.</li></ul><div></div> 
Competencies<ul><li>
Digital orientation/analytical skills/ business acumen.</li><li>
Excellent communication skills.</li><li>
Intermediate MS Office skills.</li><li>
Ability to deal with Ambiguity.</li><li>
Commercial awareness.</li><li>
Ability to develop and manage teams.</li></ul> 
Here, you will find:<ul><li>
Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit</li><li>
Culture of empowerment, learning &amp; growth, that offers you the tools, space and opportunity to learn, innovate and lead</li><li>
Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference</li></ul> 
Join us and belong to something beautiful.
At Sephora, we celebrate diversity and are committed to creating and fostering an inclusive environment for everyone.</div>

Shop Manager

Golden Goose

<div>
 
 
 Golden Goose is a journey of love and authenticity, leading you to embrace your true self, where tradition and innovation merge into timeless, one-of-a-kind creations.
 
 
 
 
 
 
 
 Description
 
 
 
 We are looking for a passionate talent to build our customer experience.
 
 
 
 
 
 
 MISSION
 
 
 
 The Sneaker Maker role is centered around Co-creation services transforming GG items into distinctive pieces that resonate with client needs and identity. This position is not just about crafting custom sneakers, it is an invitation to inspire and deeply connect with clients, offering a personalized and empathetic co-creation experience that fosters durable connections with the brand.
 
 
 
 
 
 
 Essential Duties And Responsibilities
 
 
 <ul>
 <li>
 Co-create personalized GG products with the clients employing a variety of drawing and illustration techniques;
 </li>
 <li>
 Guide clients through a unique co-creation experience, maintaining the brand&rsquo;s values and storytelling throughout their journey in the store;
 </li>
 <li>
 Play a proactive role in the sales process, aiming to meet business goals through strategic cross-selling and up-selling. Support encompasses pre-sale and post-sale activities (including inventory management and customer loyalty efforts), contributing broadly to the store&rsquo;s operations;
 </li>
 <li>
 Ensure that customers are properly registered on the Golden App for effective customer segmentation and profiling;
 </li>
 <li>
 Maintain the co-creation area in good conditions adhering to our visual merchandising standards;
 </li>
 <li>
 Assist with store operational procedures, including opening/closing, inventory management, and maintaining compliance with GDPR and health &amp; safety standards;
 </li>
 <li>
 Utilize IT and digital tools effectively to enhance business processes and customer engagement (Golden App, Sales Force, Xstore, Stealth).
 </li>
 </ul>
 
 
 
 
 
 Key Requirements
 
 
 <ul>
 <li>
 Fluency in English. Additional language knowledge will be considered as a plus, reflecting our commitment to a diverse and inclusive workforce.
 </li>
 <li>
 Sales Experience: previous experience preferably in retail/ Customer service sector is considered as a plus.
 </li>
 <li>
 Problem solving and time management skills
 </li>
 <li>
 Artistic skills and hand-drawings abilities (marker, watercolor, acrylic painting, little embroidery and basic sewing skills)
 </li>
 <li>
 Empathy, solid communication and interpersonal skills, strong team attitudes
 </li>
 <li>
 Flexibility to adapt to the evolving needs of the business and our customers.
 </li>
 <li>
 High school degree at least (design field is preferable)
 </li>
 </ul>
 
 
 
 
 Location: Kuwait
 
 
 
 
 
 
 Please be informed that if your profile aligns with the role's requirements, Golden Goose may rely on one of our recruiting partners to reach out to you. For details on how we process your personal data, please refer to our Privacy Policy: https://iaagmj.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/GG/pages/20039 Should you need any futher information, please feel free to get in touch privacy@goldengoose.com.
 
 
 
 
 
 
 
 We are an equal opportunity employer and passionately believe that our strength lies in people youniqueness We encourage applications from individuals of all backgrounds, experiences and perspectives. Because people are at the heart of everything we do.
 
 
</div>

Sneaker Maker - Kuwait - Harvey Nichols - The Avenues Mall

Explore 138+ Client experience and sales in Farwaniya this June. Find roles across top companies and apply now to boost your career.