customer service representative Jobs in Cairo Egypt

customer service representative

account manager

associate agent

banking customer service advisor Jobs in Cairo Egypt

banking customer service advisor

bei cs consultant

client feedback agent

OneHealth

<div>
 
 Purpose of Job:
 
 
 Answers inbound calls and responds to customer requests to ensure customer satisfaction. ... Use questioning, trouble shooting and listening skills that support effective telephone communication and help in solving the customer's problems &amp; complaints to ensure achieving the FCR target.
 
 
 
 
 
 Duties and Responsibilities
 
 
 Functional:
 
 
 &bull;Handing inbound patients complaints calls.
 
 
 &bull; Performing outbound calls to collect the patients feedback.
 
 
 &bull; ln charge of numerous tasks ranging from patient communications to relaying information to providers.
 
 
 &bull; Handles incoming or outgoing customer / patient calls, social media, and other communication channels.
 
 
 &bull; Handling booking, scheduling, inquiries, transfer to physicians, tele services, customer complaints, billing inquiries, customer survey, or support issues.
 
 
 &bull; Ensure that each appointment is scheduled correctly and in harmony with provider&rsquo;s preference.
 
 
 &bull; Perform new patient pre-registration. Positively verifies/updates patient identity, demographics, insurance and all other data as required. Verifies insurance eligibility. Obtain complete and accurate clinical and financial information during the scheduling process.
 
 
 &bull; Obtain copy of the insurance card, photo ID... etc. to be stored in Electronic Medical Record. Complete all documentation in accordance with department policy and procedure. &bull; Utilize and document all conversations, demographics to Electronic Medical Record timely, accurately and efficiently.
 
 
 &bull; Reschedule appointment for patients who did not show or cancel.
 
 
 &bull; Transfer or schedule a teleconsultation call for our patient to meet our experienced doctors remotely for a medical consultation.
 
 
 &bull; Triage calls according to priority and urgency, transferring calls as necessary.
 
 
 &bull; Explain and enroll patients in the patient portal.
 
 
 &bull; Follow guidelines and coordinate communications with clinical areas to accommodate the customers&rsquo; requests.
 
 
 &bull; Attend and actively participate in all department, team and/or committee meetings.
 
 
 &bull; Maintain knowledge of multiple insurance companies&rsquo; requirements
 
 
 &bull; Respond to patient requests in a timely manner, accurately and efficiently documenting and tasking messages.
 
 
 &bull; Maintain a professional and courteous manner while protecting confidential patient information.
 
 
 
 
 
 Job Requirements
 
 
 Education:
 
 
 Bachelor&rsquo;s degree
 
 
 
 
 
 Experience:
 
 
 &bull; Experience in a call center or high volume call position, preferred
 
 
 &bull; Pharmaceutical/ Insurance/ medical/ healthcare background is a plus
 
 
 &bull; Knowledge of patient registration, medical appointment scheduling, health insurance is a plus. Skills:
 
 
 &bull; Good in English.
 
 
 &bull; Customer Oriented
 
 
 &bull; Excellent communication skills and customer handling skills
 
 
 &bull; Strong problem solving and analytical skills
 
 
 &bull; Flexible team player.
 
 
 &bull; Eagerness to learn and be a pillar of support for the larger brand team.
 
 
 &bull; Proactive and Energetic.
 
 
 &bull; Action Oriented and detail-driven
 
</div>

Client Feedback Agent

MetLife

<div>
 
 Company Description
 
 
 
 MetLife is a globally recognized financial services company, established in 1868, providing insurance, annuities, employee benefits, and asset management solutions. With operations in over 40 markets, MetLife holds leading positions in regions such as the United States, Japan, Latin America, Asia, Europe, and the Middle East. The company is committed to supporting its customers through life&rsquo;s unpredictable changes by offering innovative, flexible products and intuitive customer experiences. MetLife aims to be a trusted partner, focused on delivering value and helping individuals and institutions navigate their evolving needs in a fast-changing world.
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role for an Insurance Agent based in Cairo, Egypt. The Insurance Agent will be responsible for building relationships with clients, identifying insurance and financial needs, and providing solutions through MetLife&rsquo;s products and services. Key tasks include promoting insurance coverage, managing client portfolios, offering exceptional customer service, and ensuring compliance with regulatory standards. The role requires strong client engagement, handling of customer inquiries, and maintaining accurate records of interactions.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Experience in Insurance Sales, Insurance, and Insurance Brokerage.
 </li>
 <li>
 Strong foundation in Finance and financial products.
 </li>
 <li>
 Ability to deliver excellent Customer Service with a customer-focused mindset.
 </li>
 <li>
 Effective communication, interpersonal, and negotiation skills.
 </li>
 <li>
 Ability to manage time effectively and work independently while meeting sales goals and deadlines.
 </li>
 <li>
 Previous experience in the insurance or financial industry is preferred but not mandatory.
 </li>
 <li>
 Bachelor&rsquo;s degree in Finance, Business Administration, or a related field is an advantage.
 </li>
 </ul>
</div>

Insurance Agent

Dlleni

<div>
 
 
 company Description
 
 
 
 
 
 
 At Dlleni, we make property investments and real estate transactions simple and approachable. Whether you&rsquo;re looking for a cozy home, a bustling office space, or a smart investment, we connect you directly with the best options in Egypt, the Gulf, and across the globe. Our team knows the market inside out and works with you every step of the way, making what could feel overwhelming into a smooth and rewarding process. From residential to commercial spaces, we&rsquo;re here to help you find exactly what you need.
 
 
 
 
 
 
 Role Description
 
 
 
 
 
 
 This is a full-time, on-site role for a
 
 Real Estate junior\senior Sales
 
 Agent located in
 
 new Cairo,
 
 Egypt. The Real Estate Sales Agent will be responsible for assisting clients with property transactions, evaluating properties, and conducting property showings. Daily tasks will include generating leads, managing client relationships, negotiating deals, preparing contracts, and providing exceptional customer service. The role requires a thorough understanding of the real estate market and trends, and the ability to work effectively with clients to meet their property needs.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Experience and licensing in Real Estate Sales and Real Estate
 </li>
 <li>
 Strong knowledge of Customer Service skills
 </li>
 <li>
 Proven Sales skills in the real estate industry
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Ability to work on-site in New Cairo
 </li>
 <li>
 Proactive approach and strong negotiation skills
 </li>
 <li>
 Ability to stay updated on market trends and property regulations
 </li>
 <li>
 Bachelor's degree in a related field is a must
 </li>
 </ul>
 
 
 
 
 
 Benefits
 
 
 
 
 
 <ul>
 <li>
 Social insurance coverage.
 </li>
 <li>
 sim card
 </li>
 <li>
 Supportive, growth-oriented environment
 </li>
 <li>
 Opportunity to work with international clients and premium properties.
 </li>
 <li>
 Competitive salary and performance-based incentives.
 </li>
 <li>
 Two Days off (Friday-Saturday)
 </li>
 </ul>
 
 
 
</div>

Real Estate Salesperson

QuadraBay

<div>
 Role Overview
 
 
 As an Associate Agent, you will play an integral role in supporting our operations by handling data entry and providing exceptional customer service. As part of our team in Egypt - Cairo, you'll work in an ONSITE environment where your computer skills, communication abilities, and professionalism will make a real impact on our organization.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Accurately input and update information into the company databases and systems.
 </li>
 <li>
 Handle client inquiries and provide prompt, courteous solutions.
 </li>
 <li>
 Support daily administrative operations as required by team leads.
 </li>
 <li>
 Ensure data integrity and confidentiality in every transaction.
 </li>
 <li>
 Collaborate with team members to achieve departmental goals.
 
 
 </li>
 </ul>
 Must have requirements
 
 
 <ul>
 <li>
 Basic computer skills and proficiency with common software applications.
 </li>
 <li>
 Demonstrated experience in accurate data entry.
 </li>
 <li>
 Good command of English, both verbal and written.
 </li>
 <li>
 Previous customer service experience with problem-solving skills.
 
 
 </li>
 </ul>
 Nice to have requirements
 
 
 <ul>
 <li>
 Strong attention to detail ensuring accurate work and data quality.
 </li>
 <li>
 Time management skills and the ability to meet deadlines efficiently.
 
 
 </li>
 </ul>
 Perks and Benefits
 
 
 <ul>
 <li>
 Comprehensive training and onboarding program.
 </li>
 <li>
 Supportive and collaborative team environment.
 </li>
 <li>
 Access to future growth and career development opportunities.
 </li>
 <li>
 Competitive compensation package.
 </li>
 </ul>
</div>

Associate Agent

Mitarbeiter in der Kundenbetreuung Tourismus

<div>
 
 The Client Affairs Director is responsible for leading and managing all client-facing operations across the post-sales customer journey, including property handover, customer service operations, and call center management. This role ensures a seamless and positive customer experience from unit readiness through handover and ongoing client support.
 
 
 
 
 
 The Client Affairs Director plays a critical role in strengthening customer trust, enhancing brand reputation, and ensuring the successful delivery of projects from a client experience perspective. Real estate development experience is essential, while community management exposure is considered a strong advantage.
 
 
 
 
 
 Job Responsibilities:
 
 
 
 
 <ul>
 <li>
 Lead and manage the Client Affairs function, overseeing customer service, call center operations, and property handover activities to ensure a consistent and high-quality client experience.
 </li>
 <li>
 Develop and implement client service strategies, policies, and procedures to enhance customer satisfaction and strengthen long-term relationships with clients.
 </li>
 <li>
 Oversee the end-to-end handover process, ensuring proper coordination with Development, Construction, Finance, and Legal teams to deliver units to clients smoothly and in line with company standards.
 </li>
 <li>
 Ensure efficient management of customer inquiries, requests, complaints, and escalations across all service channels including call center, digital platforms, and customer service offices.
 </li>
 <li>
 Establish and monitor service level agreements (SLAs), quality standards, and operational procedures to maintain high performance in customer service and call center operations.
 </li>
 <li>
 Monitor client feedback, satisfaction surveys, and service performance data to identify improvement opportunities and enhance overall client experience.
 </li>
 <li>
 Coordinate with internal departments to resolve technical, contractual, or financial client issues and ensure timely resolution of client concerns.
 </li>
 <li>
 Develop reporting dashboards and performance metrics related to handover operations, customer satisfaction, service response times, and complaint resolution.
 </li>
 <li>
 Lead, mentor, and develop the Client Affairs team to ensure high performance, service excellence, and alignment with the company&rsquo;s customer experience strategy.
 </li>
 <li>
 Support the transition of clients from handover to community management or property management teams to ensure continuity of service and resident satisfaction.
 </li>
 </ul>
 
 
 
 
 Job Requirements:
 
 
 
 
 
 
 - Education:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Marketing, Management, or a related field.
 </li>
 <li>
 Professional certifications in Customer Experience or Service Management are considered an advantage.
 </li>
 </ul>
 
 
 - Previous Experience:
 
 
 <ul>
 <li>
 Minimum 5 years in a leadership role in customer service, client relations, or customer experience within the real estate development sector.
 </li>
 <li>
 Proven experience managing property handover operations, customer service teams, and call center functions in real estate developers.
 </li>
 </ul>
 
 
 - Special requirements:
 
 
 <ul>
 <li>
 Community management or property management exposure is a plus.
 </li>
 <li>
 Strong knowledge of the real estate customer lifecycle including sales support, unit handover, and post-handover service.
 </li>
 <li>
 Strong problem-solving and conflict resolution capabilities with a customer-centric mindset.
 </li>
 <li>
 Ability to analyze customer feedback and operational data to drive service improvements.
 </li>
 </ul>
</div>

Client Affairs Director

QStaffers

<div>
 
 Description
 
 
 
 
 QStaffers
 
 is currently looking for a
 
 Client Lead (Account Manager)
 
 for one of our partners, a pioneer in the Media Production field!
 
 
 
 
 About
 
 
 The
 
 Client Lead (Account Manager)
 
 translates messy client requests into structured briefs, protect the team from scope creep, and identify opportunities to grow each account.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Client Relationship Management
 </li>
 <li>
 Serve as the primary point of contact for all active retainer and project clients
 </li>
 <li>
 Conduct weekly or bi-weekly client check-ins (depending on account size)
 </li>
 <li>
 Manage client expectations: set realistic timelines, communicate delays proactively, and present work professionally
 </li>
 <li>
 Handle all client feedback loops: receive notes, translate into actionable items for the team, and manage revision rounds within agreed limits
 </li>
 <li>
 Conduct quarterly client reviews: present performance summaries, gather feedback, and identify satisfaction risks
 
 
 </li>
 </ul>
 
 Brief &amp; Scope Management
 
 
 
 <ul>
 <li>
 Convert every client request into a structured internal brief using a standardized template
 </li>
 <li>
 Ensure every brief includes: objective, deliverables, timeline, budget parameters, approval workflow, and revision limits
 </li>
 <li>
 Flag any out-of-scope request immediately &mdash; do not promise before checking with Head of Ops and MD
 </li>
 <li>
 Maintain a scope log per client: what was agreed vs. what was delivered
 
 
 </li>
 </ul>
 
 Account Growth &amp; Commercial
 
 
 
 <ul>
 <li>
 Track revenue per client monthly and identify upsell opportunities (additional services, increased content volume, new platforms)
 </li>
 <li>
 Prepare upsell proposals in collaboration with MD for existing clients
 </li>
 <li>
 Support MD in preparing pitches and proposals for new business
 </li>
 <li>
 Own the renewal process: start renewal conversations 60 days before contract end
 </li>
 <li>
 Track client health scores: engagement level, payment timeliness, satisfaction signals, risk of churn
 
 
 </li>
 </ul>
 
 Internal Coordination
 
 
 
 <ul>
 <li>
 Work with Head of Operations to ensure briefs are handed off cleanly and on time
 </li>
 <li>
 Attend production planning meetings to flag client priorities and upcoming deadlines
 </li>
 <li>
 Ensure deliverables go through internal QC before client review
 </li>
 <li>
 Maintain client folders and documentation in the PM system
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 </li>
 <li>
 2&ndash;4 years of experience in account management, client servicing, or client success at a creative agency, media company, or marketing firm
 </li>
 <li>
 Proven experience managing 4&ndash;8 client accounts simultaneously
 </li>
 <li>
 Excellent written and verbal communication in both Arabic and English
 </li>
 <li>
 Strong presentation skills: can present work to clients confidently and handle objections
 </li>
 <li>
 Understanding of social media content production: knows what a reel is, understands posting cadences, familiar with Instagram/TikTok/YouTube formats
 </li>
 <li>
 Based in Cairo
 </li>
 <li>
 </li>
 <li>
 Experience in a video/content production agency (not just traditional advertising or PR)
 </li>
 <li>
 Familiarity with Egyptian brand landscape (F&amp;B, real estate, sports, lifestyle)
 </li>
 <li>
 Experience writing client-facing proposals, SOWs, and renewal documents
 </li>
 <li>
 Comfort with numbers: can discuss budget, pricing, and ROI with clients without needing the MD present
 </li>
 <li>
 Experience with CRM or PM tools (HubSpot, Notion, Monday.com)
 </li>
 <li>
 </li>
 <li>
 Warm and professional: clients enjoy working with them; builds trust quickly
 </li>
 <li>
 Organized and responsive: replies to clients within 2 hours during business hours; never lets a message sit unread
 </li>
 <li>
 Protective of the team, translates unreasonable client demands into manageable asks rather than passing them through raw
 </li>
 <li>
 Commercially aware: always thinking about how to grow the account, not just service it
 </li>
 <li>
 Calm under pressure: when a client is upset about a late delivery or a revision, they de-escalate before involving leadership
 </li>
 <li>
 High EQ: reads the room in client meetings, picks up on dissatisfaction early
 </li>
 </ul>
</div>

Client Lead (Account Manager)

Explore 311+ Client feedback agent in Cairo Egypt this April. Find roles across top companies and apply now to boost your career.