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customer experience associate Jobs in Karachi

customer experience associate

client relations associate

Quanrio LLP

Job Description: We are looking for a Client Outreach Associate to join our team. The ideal candidate should have good English reading and writing skills and be confident in communicating with clients over calls and emails. You will be responsible for scheduling appointments, managing client outreach, and maintaining communication records. Training will be provided if you are a fresher, so long as you are eager to learn.Key Responsibilities:<ul><li>Make outbound calls to potential leads and schedule appointments.</li><li>Handle email outreach to clients and prospects.</li><li>Maintain accurate records of calls, follow-ups, and appointments.</li><li>Coordinate with the sales/marketing team for client scheduling.</li><li>Learn and adapt quickly to new tools and processes.</li></ul>Requirements:<ul><li>English proficiency (reading and writing) is a must.</li><li>Experience in calling or email outreach will be a plus, but freshers are welcome.</li><li>Strong communication and interpersonal skills.</li><li>Ability to work independently and as part of a team.</li><li>Basic computer knowledge.</li></ul>Timings: Night Shift (08:00 pm - 05:00 am) Location: Gulshan-e-Iqbal, Karachi.Job Type: Full-timePay: Rs25,000.00 - Rs35,000.00 per monthWork Location: In person

Client Outreach Associate

Micromerger

Job DescriptionHR Associate will play a crucial role in supporting the human resources department in various administrative tasks and functions. Primary responsibilities will include assisting with recruitment processes, maintaining employee records, handling employee inquiries, and contributing to the overall efficiency of the HR department.Key Responsibilities:1: Recruitment Support:<ul><li>Assist in the recruitment process by posting job openings, reviewing resumes, and coordinating interviews.</li><li>Schedule interviews and communicate with candidates regarding interview details.</li><li>Collect and organize candidate information for review by hiring managers.</li></ul>2: Employee On boarding:<ul><li>Facilitate the on-boarding process for new hires, including preparing new hire documentation and conducting orientation sessions.</li><li>Ensure all required documentation is completed and filed appropriately.</li></ul>3: Employee Records Management:<ul><li>Maintain accurate and up-to-date employee records, including personal information, attendance records, and performance evaluations.</li><li>Handle confidential employee information with discretion and professionalism.</li></ul>4: Benefits Administration:<ul><li>Assist in the administration of employee benefits programs, including health insurance and other perks.</li><li>Respond to employee inquiries regarding benefits and provide information as needed.</li></ul>5: HR Documentation and Reporting:<ul><li>Prepare HR-related reports and documents for internal and external use.</li><li>Ensure compliance with all relevant labor laws and regulations.</li></ul>6: Employee Relations:<ul><li>Handle basic employee inquiries and provide information on HR policies and procedures.</li><li>Escalate more complex issues to HR managers as needed.</li></ul>7: General Administrative Support:<ul><li>Provide general administrative support to the HR department, including managing emails, scheduling meetings, and maintaining office supplies.</li></ul>Requirements:<ul><li>A bachelor's degree in human resources, business administration, or a related field is preferred.</li><li>Prior experience in an HR or administrative role is advantageous.</li><li>Strong organizational and multitasking skills.</li><li>Excellent written and verbal communication skills.</li><li>Proficient in Microsoft Office</li><li>Knowledge of labor laws and regulations.</li></ul>Personal Attributes:<ul><li>Detail-oriented and able to maintain a high level of accuracy.</li><li>Strong interpersonal skills and the ability to work collaboratively.</li><li>Maintains a high level of confidentiality and integrity.</li><li>Proactive and able to work independently.</li></ul>Disclaimer:<ul><li>MicroMerger reserves the right to reject any or all applications or change the number of positions at any stage without assigning any reason or as per requirements.</li><li>Any Candidate/Applicant who attempts to or influences the recruitment process or the Selection Panel by any means shall be disqualified immediately.</li><li>MicroMerger will not consider applicants not fulfilling the requirements/criteria mentioned above.</li><li>Incomplete applications will not be entertained.</li><li>MicroMerger reserves the right to cancel the whole hiring process at any stage without mentioning any reason.</li><li>Only shortlisted candidates will be invited for tests and/or interviews via call or Email.</li><li>MicroMerger provides equal opportunity to all qualified Males &amp; Females candidates. Females are encouraged to apply.</li><li>All jobs are of visual nature. Visually impaired applicants cannot be entertained.</li><li>Recruitment will be made on a contract basis, extendable based on arising needs</li><li>Shortlisted candidates will have to bring their CVs, attested copies of CNIC, certificates, experience certificates and educational qualifications at the time of the interview</li><li>No TA/DA or any expense would be admissible during the whole hiring process including interviews, tests etc</li></ul>Job Types: Full-time, Contract Contract length: 12 monthsPay: Rs30,000.00 - Rs50,000.00 per monthAbility to commute/relocate:<ul><li>Lahore: Reliably commute or planning to relocate before starting work (Required)</li></ul>Willingness to travel:<ul><li>25% (Preferred)</li></ul>Work Location: In person

People Relations Associate (Generalist)

Oraan Tech

About the roleWe are looking for a highly motivated and customer-focused Customer Experience Associate to join our team. In this role, you will be the primary point of contact for our customers, responsible for managing relationships throughout their entire journey. You will engage with inbound leads to convert them into customers, while also providing ongoing support to ensure their experience is seamless and positive.Your responsibilities will include<ul><li>Customer Engagement &amp; Relationship Management: Engage with inbound leads through phone calls and WhatsApp to drive conversions. Build and maintain strong relationships with potential and existing customers, understanding their needs and providing relevant information and solutions.</li><li>Sales &amp; Service Delivery: Conduct timely follow-ups with leads to nurture them through the sales funnel. Assist customers in completing required steps for their deal in collaboration with the verification team.</li><li>Customer Support: Have a deep understanding of the customer journey to provide support across all channels and touchpoints. Tackle customer concerns, troubleshoot issues, and ensure timely responses across all communication platforms.</li><li>Operational &amp; Technical Collaboration: Perform daily operational tasks related to payments and customer support. Collaborate with product and tech teams to troubleshoot customer challenges and assist with product tests and improvements.</li><li>Data &amp; Insights: Update lead and customer information in the CRM system after each interaction to ensure accurate and detailed records. Gather feedback from customers and analyze it to identify needs, prepare reports, and provide insights that can be used to improve products and services.</li><li>Growth &amp; Strategy: Meet weekly and monthly growth targets. Align customer experience strategies with marketing initiatives, new releases, and features, and stay informed of industry trends.</li></ul>Required qualifications<ul><li>Bachelor's Degree</li><li>Up to one year of experience in a similar customer-facing role is a plus</li><li>Excellent communication and interpersonal skills</li><li>Strong organizational skills and attention to detail</li><li>Ability to learn and adapt to change quickly</li><li>Deep understanding of customer concerns and the ability to troubleshoot as needed</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs70,000.00 per monthWork Location: In person

Customer Experience Associate

Oraan

<div>
 
 About Oraan
 
 
 
 Oraan is Pakistan's female-led fintech startup with a mission to make savings simple, easy and habitual for everyone. We are working to achieve that by creating user-driven financial tools and services. The method we focus on at the moment is changing the way Pakistanis&rsquo; imagine committees. We enable people to save with a safe group in a simple and transparent method whether they are looking to save for a car, a wedding, or just become better at savings.
 
 
 
 About The Role
 
 
 
 We are looking for a highly motivated and customer-focused Customer Experience Associate to join our team. In this role, you will be the primary point of contact for our customers, responsible for managing relationships throughout their entire journey. You will engage with inbound leads to convert them into customers, while also providing ongoing support to ensure their experience is seamless and positive.
 
 
 
 Your Responsibilities Will Include
 
 
 
 <ul>
 <li>
 Customer Engagement &amp; Relationship Management: Engage with inbound leads through phone calls and WhatsApp to drive conversions. Build and maintain strong relationships with potential and existing customers, understanding their needs and providing relevant information and solutions.
 </li>
 <li>
 Sales &amp; Service Delivery: Conduct timely follow-ups with leads to nurture them through the sales funnel. Assist customers in completing required steps for their deal in collaboration with the verification team.
 </li>
 <li>
 Customer Support: Have a deep understanding of the customer journey to provide support across all channels and touchpoints. Tackle customer concerns, troubleshoot issues, and ensure timely responses across all communication platforms.
 </li>
 <li>
 Operational &amp; Technical Collaboration: Perform daily operational tasks related to payments and customer support. Collaborate with product and tech teams to troubleshoot customer challenges and assist with product tests and improvements.
 </li>
 <li>
 Data &amp; Insights: Update lead and customer information in the CRM system after each interaction to ensure accurate and detailed records. Gather feedback from customers and analyze it to identify needs, prepare reports, and provide insights that can be used to improve products and services.
 </li>
 <li>
 Growth &amp; Strategy: Meet weekly and monthly growth targets. Align customer experience strategies with marketing initiatives, new releases, and features, and stay informed of industry trends.
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's Degree
 </li>
 <li>
 Up to one year of experience in a similar customer-facing role is a plus
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Strong organizational skills and attention to detail
 </li>
 <li>
 Ability to learn and adapt to change quickly
 </li>
 <li>
 Deep understanding of customer concerns and the ability to troubleshoot as needed
 </li>
 </ul>
</div>

Bubbles car care

Bubbles Car Care is a professional car detailing company driven by excellence and customer experience. We are looking for a proactive individual who can manage customer queries, appointments, and follow-ups while ensuring smooth coordination with our operations team.Key Responsibilities:<ul><li>Respond to customer queries on Instagram, Facebook, and WhatsApp.</li><li>Schedule and confirm customer appointments.</li><li>Conduct follow-up calls and messages to strengthen customer engagement.</li><li>Make proactive calls for periodic vehicle maintenance reminders.</li><li>Maintain appointment calendar and customer history.</li><li>Collaborate with operations for seamless service delivery.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree (Business/Marketing preferred).</li><li>Strong communication skills in English &amp; Urdu.</li><li>Experience in customer service/client coordination preferred.</li><li>Knowledge of WhatsApp Business, Facebook, Instagram.</li><li>Basic computer skills (MS Office/Google Calendar).</li></ul>Job Type: Full-timePay: Rs60,000.00 per monthWork Location: In person

Client Service & Communication Executive

Inbox Business Technologies

<div>
 We at Inbox Business Technologies are hiring an Associate Consultant - Fraud &amp; Risk Assessment to assist in fraud detection audits, regulatory reviews, and transaction monitoring. This role involves working closely with cross-functional teams, analyzing financial data from digital platforms, and contributing to client reports and dashboards.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Assist in risk assessments, fraud detection audits, and compliance reviews under senior team members.
 </li>
 <li>
 Assist in data collection, analysis, and validation of fraud-related information from digital banking platforms, mobile payments, and fintech solutions.
 </li>
 <li>
 Support the preparation of reports, dashboards, and presentation materials for client engagements.
 </li>
 <li>
 Participate in client meetings, workshops, and interviews to gather relevant information and understand project requirements.
 </li>
 <li>
 Conduct research on fraud trends, regulatory requirements, and emerging threats.
 </li>
 <li>
 Perform data analysis, transaction monitoring, and reporting for client engagements.
 </li>
 <li>
 Collaborate with cross-functional teams on fraud prevention initiatives.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 1-3 years of experience in fraud risk management, audit, compliance, or financial crime prevention, preferably within digital banking or fintech sectors.
 </li>
 <li>
 Basic understanding of fraud detection, AML frameworks, and risk management principles.
 </li>
 <li>
 Proficiency in MS Excel, SQL, or BI tools for basic fraud analytics.
 </li>
 <li>
 Knowledge of KSA regulatory environment related to financial crimes (SAMA, CMA) is a plus.
 </li>
 <li>
 Strong research, analytical, and documentation skills.
 </li>
 <li>
 Good communication skills and willingness to learn from senior consultants.
 </li>
 <li>
 Bachelor's degree in Finance, Business Administration, Accounting, or IT.
 
 
 </li>
 </ul>
 
 Key Certifications:
 
 
 
 <ul>
 <li>
 Certified Fraud Examiner (CFE) (or in progress)
 </li>
 <li>
 ISO 31000 Risk Management Associate
 </li>
 <li>
 Certified Ethical Hacker (CEH) (if role includes cyber fraud)
 </li>
 <li>
 Associate Risk Management Professional (ARMP)
 </li>
 </ul>
</div>

Associate Consultant - Fraud & Risk Assessment

Superior Consulting

Job Title: Male Client Relations Officer Company: Superior Consulting Global (www.superiorimmigration.com) Location: Karachi, Pakistan Salary Range: PKR 60,000 &ndash; 65,000 per monthAbout UsSuperior Consulting Global is a premier international immigration consultancy with licensed offices in Pakistan and the UAE. With more than 20 years of expertise and thousands of successful cases, we specialize in Canada PR, USA EB2-NIW, UK Global Talent Visa, Australia PR, and Business Immigration pathways. We are committed to providing our clients with transparent, reliable, and professional guidance throughout their immigration journey.About the RoleWe are looking for a detail-oriented and professional Male Client Relations Officer to join our team. The role focuses on appointment scheduling, client coordination, and consultant support, ensuring a smooth experience for every client.Key Responsibilities<ul><li>Manage and schedule appointments for consultants, ensuring optimal time management and client convenience.</li><li>Serve as the first point of contact for clients via phone, email, and walk-ins, providing courteous and timely responses.</li><li>Confirm, reschedule, and follow up on appointments while maintaining an updated calendar.</li><li>Coordinate between clients and consultants to ensure meetings and consultations are properly organized.</li><li>Maintain accurate logs of appointments, inquiries, and follow-ups in CRM and internal systems.</li><li>Handle client reminders, consultation updates, and post-meeting feedback collection.</li><li>Support consultants by preparing basic client information prior to appointments.</li><li>Represent Superior Consulting&rsquo;s professional image in all client interactions.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, or related field (preferred).</li><li>Prior experience in appointment scheduling, front-desk, or client coordination.</li><li>Strong communication and interpersonal skills (Fluent in English).</li><li>Proficiency in MS Office and appointment/CRM tools.</li><li>Excellent organizational skills with attention to detail.</li><li>Professional demeanor and a client-first approach.</li></ul>What We Offer<ul><li>Competitive salary package (PKR 60,000 &ndash; 65,000 per month).</li><li>Career growth opportunities in a globally recognized immigration consultancy.</li><li>Training on international immigration programs and client handling.</li><li>A collaborative, professional work environment.</li><li>Opportunity to be part of a company with a 20+ year legacy of success.</li></ul>How to ApplyIf you excel at organization and client coordination, and want to build a career with the region&rsquo;s leading immigration consultancy, apply now through Indeed.com with your updated CV.Job Type: Full-timePay: Rs60,000.00 - Rs65,000.00 per monthWork Location: In person

Male Client Relation Officer

Explore 903+ Client relations associate in Karachi this September. Find roles across top companies and apply now to boost your career.

903 client relations associate jobs IN Karachi

Client Outreach Associate

People Relations Associate (Generalist)

Customer Experience Associate

Customer Experience Associate

Client Service & Communication Executive

Associate Consultant - Fraud & Risk Assessment

Male Client Relation Officer