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client relations specialist

Property Shop Investment LLC

About Property Shop Investment (PSI)Property Shop Investment (PSI) is a leading real estate brokerage headquartered in Abu Dhabi. We specialize in property sales, leasing, and investment advisory services across the UAE and beyond. Our mission is to deliver exceptional experiences to clients worldwide through professionalism, innovation, and a 5-star service approach.Role OverviewAs part of our elite After-Sales International Hub, the International Client Relations Specialist is responsible for ensuring a seamless, white-glove experience for PSI&rsquo;s international clients &mdash; particularly those with international phone numbers registered in our CRM.This role is ideal for someone with a hospitality or luxury service background who thrives in a multicultural, client-focused environment. You will be the key contact point post-sale, ensuring every client receives exceptional support, communication, and care.Key Responsibilities<ul><li>Serve as the main point of contact for international clients after purchase, ensuring a premium service experience.</li><li>Communicate with clients via calls, WhatsApp, and email &mdash; especially those with international numbers in the CRM.</li><li>Provide updates on off-plan projects, handover timelines, and next steps.</li><li>Coordinate and deliver VIP welcome packages or personalized experiences for high-profile clients.</li><li>Collaborate with sales, after-sales, property management, and marketing teams to ensure service excellence.</li><li>Anticipate client needs and exceed expectations in every interaction.</li><li>Record and manage client communication and feedback in the CRM system.</li></ul>Ideal Candidate Profile<ul><li>Female candidates preferred, with a background in hospitality, luxury service, or client relations.</li><li>Experience handling international or high-net-worth clients.</li><li>Fluent in English; proficiency in Arabic, Chinese or other European languages is an advantage.</li><li>Strong communication skills with a polished, professional presence.</li><li>Highly organized, empathetic, and detail-oriented.</li><li>Able to multitask and coordinate across teams while maintaining top-tier service quality.</li><li>Naturally proactive, client-focused, and passionate about delivering excellence.</li></ul>Job Type: Full-timePay: AED5,000.00 - AED7,000.00 per monthApplication Question(s):<ul><li>What is your salary expectation for this role?</li></ul>Experience:<ul><li>customer service: 2 years (Required)</li></ul>

International Client Relations Specialist

Loewe

<div>
 
 
 Being part of LOEWE
 
 gives you the opportunity of learning new things every day and working with people passionate about what they do, in a fast moving and ambitious company.
 
 
 
 
 
 As
 
 Client Advisor,
 
 you will ensure that our client service expectations are exceeded in a personable, playful, and engaging way, enabling you to deliver your individual and team goals.
 
 
 
 
 
 
 Your role will be:
 
 
 
 
 
 <ul>
 <li>
 Achieve individual and store objectives.
 </li>
 <li>
 Connect with clients in an engaging emotional way to provide an exceptional and memorable client experience.
 </li>
 <li>
 Engage with all clients and develop long lasting relationships.
 </li>
 <li>
 Maintain relations with clients through regular communication and connection via email, phone, messages, or personalized notes.
 </li>
 <li>
 Master and transmit our brand history and heritage.
 </li>
 <li>
 Highlight our product categories through your product knowledge and storytelling.
 </li>
 <li>
 Develop and grow your client book, updating client information on the relevant company tools.
 </li>
 <li>
 Perform as a team player, participating and collaborating in all activities contributing to the overall objectives of the store.
 </li>
 <li>
 Actively participate in visual merchandising in accordance with LOEWE&rsquo;s visual standards.
 </li>
 <li>
 Maintain products in an efficient, clean, secure, and organized manner; front and back of house.
 </li>
 <li>
 Support with inventory management and ad hoc back of house tasks.
 </li>
 <li>
 Follow the company&rsquo;s policies and procedures including LOEWE&rsquo;s standards in terms of grooming and behavior.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 What is important for the role:
 
 
 
 
 
 <ul>
 <li>
 Proven experience in achieving individual goals and contributing to team results.
 </li>
 <li>
 Experience within a similar customer centric role.
 </li>
 <li>
 Deep interest in Fashion, Art, and Culture.
 </li>
 <li>
 Be naturally inclusive and open minded.
 </li>
 <li>
 Confident, service orientated, adaptable and empathetic in style and approach.
 </li>
 <li>
 Effective communication skills with the sensitivities to build and maintain a client portfolio.
 </li>
 <li>
 Results driven with a commercial mindset without compromising on the Team Player attitude.
 </li>
 <li>
 Fluent in English.
 </li>
 </ul>
 
 
 
 
 
 About Us
 
 
 
 
 
 
 Created in Spain in 1846, LOEWE approaches 180 years as one of the world&rsquo;s major luxury houses. Now under the Creative Direction of Jack McCollough and Lazaro Hernandez, the brand presents itself to the world as a house focused on craft and culture, evidenced through an intellectual yet playful approach to fashion, bold and vibrant Spanish lifestyle, and unmatched expertise with leather.
 
 
 
 
 
 LOEWE has a rich legacy of craftsmanship dating back to its beginnings as a collective workshop and has long valued artisanal techniques in its approach to design and manufacture. These core values are reflected in the brand&rsquo;s belief in the importance of craft in today&rsquo;s culture, its modern interpretations of historical artistic achievements, and its commitment to supporting contemporary art, craft, and culture around the world.
 
 
 
 
 
 At LOEWE, we value the uniqueness of our clients and our teams, whoever and wherever they are. We are committed to a culture that welcomes all genders, ethnicities, socioeconomic backgrounds, and abilities, including people with disabilities of all types. Our aim is for everyone to feel valued, included, and empowered to contribute their best.
 
</div>

Client Advisor

Abu Dhabi University

<div>
 
 
 Position Title:
 
 Senior CRM Specialist
 
 
 
 Department/Unit
 
 : Admission and Enrollment
 
 
 
 
 
 
 JOB PURPOSE:
 
 
 
 
 
 
 The Senior CRM Specialist is responsible for leveraging all MarTech and AdTech capabilities, including data interoperability, CRM and Recruitment automation systems integration, tracking and tag management systems, and analytics. In addition to leveraging all inbound recruitment activities, including management of the website, mobile app, nudging communication, lifecycle nurturing campaigns, etc.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Launch a new modern marketing operations world.
 </li>
 <li>
 Maintain and operate key recruitment systems, including Salesforce CRM, CDP, recruitment automation platform, and other recruitment technology stack components: o Salesforce Suite: CRM, CDP, Interaction Studio, Ad Studio, Marketing Cloud, Datorama o Sitecore Website: Headless CMS o 6Sense and Dun &amp; Bradstreet: Intent Data &amp; Data enrichment o Hootsuite &amp; Talkwalker: Social Media Management &amp; Social Listening o AdTech: DSPs by Agencies .
 </li>
 <li>
 Manage the integration between our recruitment automation platform and our instance of Salesforce for data exchange and lead flow.
 </li>
 <li>
 Monitor and provide input to improve the effectiveness of lead gen and ABM campaigns &ndash; Develop recruitment database strategies that deliver database growth, enrichment, segmentation, data hygiene, and completeness
 </li>
 <li>
 Familiar with the post-cookie world solution such as Universal Unified ID 2.) (TheTradeDesk or LiveRamp) &ndash; Work with external partners such as Dun &amp; Bradstreet, 6Sense, Bombora
 </li>
 <li>
 Lead initiatives to improve lead scoring (Fit and Behavior), campaign tracking, lead management, and pipeline/revenue attribution.
 </li>
 <li>
 Accelerate our growth with insightful recruitment analytics.
 </li>
 <li>
 Through your analytics capabilities, help our entire recruitment team optimize where and how we deploy our resources to better connect with prospects and current customers and support our sales and recruitment objectives.
 </li>
 <li>
 Own the creation and evolution of a library of reports and dashboards in Salesforce and BI tools such as Tableau and Excel that track key recruitment performance indicators.
 </li>
 <li>
 Contribute to creating inquiry, MQL, SQL, pipeline, conversion rate, and revenue goals supporting overall business outcomes.
 </li>
 <li>
 Provide ad hoc reporting as needed to support different needs and investigations.
 </li>
 <li>
 Create new CRM journeys to drive customer acquisition, activation, and retention in B2B and DTC.
 </li>
 <li>
 Bridge the gap between a technical development team and a strategic recruitment team by creating detailed requirements for projects, like audience criteria, building target audiences and segments in the CRM platform, and if/then logic.
 </li>
 <li>
 Analyze sales funnels and customer intent.
 </li>
 <li>
 Work closely with sales and recruitment teams to identify opportunities for new client acquisition &ndash; Execute against a hypothesis-driven testing roadmap for owned journeys.
 </li>
 <li>
 Partner with the Creative team to build visually seamless, highly engaging touchpoints.
 </li>
 <li>
 Launch new channels and utilize new vendors to uplevel the overall customer lifecycle.
 </li>
 <li>
 Execute lifecycle ad-hoc and automated recruitment communications via multiple recruitment channels (email, in-app message, push) for acquisition and win-back purposes.
 </li>
 <li>
 Maintain a content calendar of lifecycle recruitment efforts around live events.
 </li>
 <li>
 Report on campaign performance and aim to hit KPIs and department goals.
 </li>
 <li>
 Develop, implement, and monitor full-funnel email recruitment tactics to achieve Brand goals. &ndash; Manage the email recruitment calendar, working closely with all teams to prioritize and ensure timely execution and organization.
 </li>
 <li>
 Manage and optimize existing recruitment automation tactics.
 </li>
 <li>
 Launch A/B tests, analyze results and identify actionable opportunities and best practices to improve campaign performance.
 </li>
 <li>
 Establish tactical KPIs and report against industry and internal benchmarks regularly.
 </li>
 <li>
 Manage Salesforce Marketing. Could account for the organization's overall contact database health and serve as a CRM and lifecycle recruitment subject matter expert on the Growth team.
 </li>
 <li>
 Keep up to date with the latest industry trends to ensure the business has the best-in-class system architecture, operation, performance, and segmentation strategies and is In charge of the results, learnings, and best practices.
 </li>
 </ul>
 
 
 
 
 
 Minimum Educational Qualifications Required for the Role
 
 :
 
 <ul>
 <li>
 BSc, MA in Marketing, Management, or similar relevant field.
 </li>
 </ul>
 
 
 
 
 
 Minimum Years of Experience Required:
 
 
 <ul>
 <li>
 7+ years of relevant and progressive of experience with Salesforce or similar recruitment operations platform, other elements of a modern MarTech and AdTech stack, and recruitment reporting/analytics.
 </li>
 </ul>
 
 
 
 
 
 Nature of Relevant Experience Required:
 
 
 <ul>
 <li>
 Influence &amp; Communication.
 </li>
 <li>
 customer-centric.
 </li>
 <li>
 Innovation.
 </li>
 <li>
 Networking.
 </li>
 <li>
 Result Orientation.
 </li>
 <li>
 Strategic Planning.
 </li>
 <li>
 Teambuilding.
 </li>
 <li>
 Communication skills in both Arabic and English (Written, Verbal &amp; Presentation).
 </li>
 <li>
 Conflict Management Skills: Strong creative problem-solving skills.
 </li>
 <li>
 Decision-Making &amp; Problem-Solving Skills.
 </li>
 <li>
 Negotiation Skills.
 </li>
 <li>
 Planning and Organizing Skills.
 </li>
 <li>
 Project and time management skills.
 </li>
 </ul>
 
 
 
 
 
 Knowledge:
 
 
 <ul>
 <li>
 Proven Salesforce experience, especially with the Campaign object, as well as with building Reports and dashboards to measure marketing performance.
 </li>
 <li>
 Strong cross-functional teaming and partnerships with sales, sales operations, and finance to support alignment and integration.
 </li>
 <li>
 Deep experience doing data analysis in Microsoft Excel or Google Sheets, including pivot tables and chart tools; data visualization and communication skills are a must.
 </li>
 <li>
 Experience managing external vendor spend required (services, solutions, and media) &ndash; bachelor&rsquo;s degree: Preference given to those with a degree in Marketing.
 </li>
 <li>
 Expertise in AI, ML &amp; Marketing Analytics Tools.
 </li>
 <li>
 Expert in Salesforce User and certifications.
 </li>
 <li>
 Previous experience in EdTech companies (a plus).
 </li>
 <li>
 Experience using analytics tools like Google Analytics, Tag Manager, Optimize, and Data Studio.
 </li>
 <li>
 Experience using BI or data visualization tools like Datorama, Tableau, Domo, or others.
 </li>
 <li>
 Experience in building lifecycle marketing journeys within an enterprise-level marketing platform.
 </li>
 <li>
 A strong understanding of statistical testing principles within CRM.
 </li>
 <li>
 Ability to translate CRM data into actionable insights.
 </li>
 <li>
 Strong project management skills and attention to detail.
 </li>
 <li>
 Experience in a relevant and similar marketing role.
 </li>
 <li>
 Excellent organizational and planning skills.
 </li>
 <li>
 Experience with marketing automation and CRM platforms.
 </li>
 <li>
 Push to maintain and improve key KPIs (open rates, click-through rates, conversion rates, etc.)
 </li>
 <li>
 Create error-free and engaging content while following industry and brand standards and best practices.
 </li>
 <li>
 Complete all assigned tasks on time, responding to needs/requests in a reasonably timely fashion, demonstrating experience working cross-functionally with sales, marketing, and product teams to drive revenue.
 </li>
 <li>
 Ability to quickly adapt to and grasp the team&rsquo;s new systems and tools (e.g., Microsoft Office, Adobe, Contentful, etc.).
 </li>
 </ul>
 
 
 
 
 
 Language - Skills
 
 
 <ul>
 <li>
 English is a must.
 </li>
 <li>
 Arabic is preferred.
 </li>
 </ul>
 
 
 
 
 
 Special Skills and Abilities
 
 
 <ul>
 <li>
 Lead gen program for startups.
 </li>
 <li>
 Experience in leading and managing SEO strategy.
 </li>
 <li>
 Experience in Salesforce Suite, 6Sense, Sitecore, etc.
 </li>
 <li>
 AI, ML &amp; Marketing Analytics Tools.
 </li>
 <li>
 BI or data visualization tools like Tableau, Domo, or others.
 </li>
 <li>
 Microsoft Office Suit skills.
 </li>
 <li>
 Orientation of Project Life Cycle (initiating, planning, executing, monitoring, and closing).
 </li>
 </ul>
 
 
 
 
 
 
 
 You can submit your CV through the link:
 
 
 Senior CRM Specialist
 
</div>

Senior CRM Specialist

Unique Homes Worldwide Properties

Key Responsibilities:<ul><li>Handle inbound and outbound calls related to property inquiries, listings, and client follow-ups.</li><li>Qualify leads based on budget, location preference, and property type.</li><li>Schedule appointments for property viewings with agents.</li><li>Update and manage the CRM system with accurate client details and follow-up actions.</li><li>Respond promptly to WhatsApp, email, and social media inquiries.</li><li>Coordinate with the sales and leasing team to ensure smooth client handling.</li><li>Maintain strong product knowledge of available listings and market updates.</li><li>Follow up with leads and provide excellent customer service to ensure conversion.</li><li>Prepare daily call and lead reports for management review.</li></ul>Job Type: Full-time

Call center agent-Real estate (Female-Arab)

Marriott International

<div>Additional Information 
Job Number25167247 
Job CategorySales &amp; Marketing 
LocationThe St. Regis Saadiyat Island Resort Abu Dhabi, Saadiyat Island, Abu Dhabi, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales &amp; Marketing (e.g., filing, sending emails, typing, faxing). 
Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
Assist the Multi-Property Senior Sales Manager in executing the sales strategy for luxury travel agencies and Consortia partners.
Manage a defined account portfolio/assigned market, which are tied to the individual sales targets.
Drive suite and villa sales through luxury and boutique programs to maximize revenue potential.
Build and maintain strong, long-term relationships with luxury travel partners. Conduct domestic and overseas sales calls, client meetings and entertainments, effectively positioning the property with key partners.
Attend and represent the property at the assigned global luxury showcases, tradeshows, exhibitions, and industry events, ensuring a strong presence in the luxury travel segment.
Support the preparation of sales presentations, reports, proposals, and brochures; ensure sales collateral and site inspection materials reflect the property&rsquo;s luxury positioning.
Coordinate logistics and act as the primary contact for familiarization trips, site inspections, and client visits, delivering seamless and memorable experiences.
Maintain and update the client database with accurate contact details, preferences, and booking history.
Prepare and distribute sales kits and promotional materials for key accounts; ensure content across platforms is accurate and consistent with the brand&rsquo;s positioning.
Handle follow-ups on client inquiries, support negotiations, and coordinate with internal teams to deliver tailored experiences for VIP guests.
Participate in internal sales meetings and product trainings; support execution of agreed action plans.
Conduct research on target markets and identify new agency opportunities, compiling detailed account profiles to support business development.
Support the MP Senior Sales in planning, coordination, and execution of travel industry events and tradeshows.
Collaborate with the Marketing team to support travel trade campaigns and consortia promotions and other creative projects.
Take ownership of internal consortia processes, working closely with Guest Services, Butlers, and Reservations to ensure adherence to Luxury Travel Standards and training initiatives.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Multi-Property Sales Executive - Luxury Travel

ADIB - Abu Dhabi Islamic Bank

<div>
 
 
 
 Role: HR Operations Coordinator (UAE Nationals only)
 
 
 
 
 Location: Abu Dhabi
 
 &nbsp;&nbsp;&nbsp;
 
 
 
 Role Purpose:&nbsp;
 
 
 
 To support the Employee Relations (ER) function by coordinating employee relations activities, ensuring compliance with labor laws and internal policies, and maintaining a positive and productive workplace culture across the bank.
 
 
 
 Key Accountabilities of the role:&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 
 
 
 
 1. Employee Relations Support:
 
 
 
 <ul>
 <li>
 Act as a first point of contact for employees regarding HR policies, grievances, and workplace concerns.
 </li>
 <li>
 Assist in the investigation and resolution of employee complaints and disciplinary cases.
 </li>
 <li>
 Maintain accurate and confidential ER case records.
 </li>
 </ul>
 
 
 
 2. Policy and Compliance:
 
 
 
 <ul>
 <li>
 Prepare reports and documentation related to employee relations cases, warnings, and investigations.
 </li>
 </ul>
 
 
 
 3. Engagement and Communication:
 
 
 
 <ul>
 <li>
 Support initiatives to enhance employee engagement, communication, and workplace morale.
 </li>
 <li>
 Assist in organizing employee feedback sessions, surveys, and recognition programs.
 </li>
 <li>
 Maintain positive working relationships between HR, management, and staff.
 </li>
 </ul>
 
 
 
 4. HR Administration:
 
 
 
 <ul>
 <li>
 Maintain up-to-date employee relations metrics and reports for management.
 </li>
 <li>
 Support exit interviews and analyze trends to reduce turnover and improve satisfaction.
 </li>
 <li>
 Participate in HR audits and ensure compliance documentation is complete.
 </li>
 <li>
 Responsible for approving the leave on the system&nbsp;
 </li>
 <li>
 Control the time attendance reports if any misused.
 </li>
 <li>
 Received mobility request.
 </li>
 <li>
 EOS Calculation.
 </li>
 </ul>
 
 
 
 Qualifications and Experience:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Business Administration, or related field.
 </li>
 <li>
 Solid understanding of UAE Labor Law &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 </li>
 </ul>
 
 
 
 Specialist skills / technical knowledge required for this role:
 
 
 
 <ul>
 <li>
 Strong interpersonal and communication skills.
 </li>
 <li>
 Ability to handle confidential and sensitive information with professionalism.
 </li>
 <li>
 Good analytical, problem-solving, and conflict-resolution abilities.
 </li>
 <li>
 Detail-oriented with strong organizational skills.
 </li>
 <li>
 Proficient in MS Office.
 </li>
 <li>
 Fluent in English (Arabic is an advantage).
 </li>
 </ul>
 
 
 &nbsp;
 
 
</div>

HR Operations Coordinator

Confidential

<div>
 
 Job Title : Employee Relation Senior Specialist
 
 
 Entity : Abu Dhabi Govt
 
 
 
 
 
 A govt entity in Abu Dhabi is on a look out for Senior Specialist ER Emirati national who creates and maintains a positive relationship with all employees by to keep employees motivated and engaged in their work. Ensures employees needs are serviced in a timely and efficient manner, and that all applicable policies, regulations and decrees are implemented as needed.
 
 
 
 
 
 
 
 Employee Data Administration &amp; Self-Service
 
 
 
 <ul>
 <li>
 Delivers Employee Relations solutions on topics including but not limited to (HR policies, disciplinary procedures, working hours, leaves, etc.&hellip;) to maintain compliance with HRA regulations.
 </li>
 <li>
 Reviews the prepares various employee letters requests / certificates (Banks letters, Embassies Letters, End of Service certificates, etc&hellip;) as appropriate and in align with organization policies and procedures and on a timely manner.
 </li>
 <li>
 Manages the attendance system across the organization, while ensure administering accuracy in time and attendance data processing.
 </li>
 <li>
 Issue memos for approval in the specified system on various cases such as unpaid leave, formation of investigation committees, probation period exemptions.
 </li>
 <li>
 Follows up with outsourcing agencies regarding the outsourced employees&rsquo; leaves, attendance and contracts.
 </li>
 <li>
 Maintains, records and updates employees&rsquo; records (hire-to-retire data management), ensuring their accuracy and availability through the system and for use by approved employees.
 </li>
 <li>
 Provides recommendations to implement appropriate and safe file management for all employee documents.
 </li>
 <li>
 Conducts the registration and processing of health insurances for employees in coordination with external health agencies.
 </li>
 <li>
 Review and approve self-service updates on employees&rsquo; personal records, contributing to enhance overall efficiency and effectiveness.
 </li>
 </ul>
 
 
 
 
 
 
 Employee Relations, Investigations &amp; Grievances Management
 
 
 
 <ul>
 <li>
 Performs effective and open communication channels with employees at all levels and ensure all employee services or policy matters and changes are communicated proactively and effectively.
 </li>
 <li>
 Supports People &amp; Performance team as well as sectors / departments on Employee Relation/ Experience matters, employment practices and casework including but not limited to (litigation, disciplinary, grievance, leaves, modifications, investigations, etc&hellip;), and participate in recommending actions to be taken.
 </li>
 <li>
 Participate in managing conflicts that exist among individuals, groups, functions and sites to eliminate any risks to Organization ability to function in a healthy manner.
 </li>
 <li>
 Addresses and resolve employee grievances and complaints in a satisfactory and timely manner and make employees feel heard and understood.
 </li>
 <li>
 Conducts research and partner with People &amp; Performance and Legal teams to proactively monitor and embed relevant statutory and regulatory changes.
 </li>
 <li>
 Participate in projects to develop new employee relations processes and other process improvements.
 </li>
 <li>
 Other duties as applicable to the position.
 </li>
 </ul>
 
 
 
 
 
 
 Shared Activities
 
 
 
 <ul>
 <li>
 Carry out any other duties and responsibilities related to the role at the request of the direct manager
 </li>
 <li>
 Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
 </li>
 <li>
 Demonstrate compliance to organization&rsquo;s values and ethics at all times to support the establishment of a value drive culture within the organization.
 </li>
 <li>
 Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
 </li>
 </ul>
 
 
 
 
 
 Key requirements:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree (Master Preferred) in Human Resources Management, Business Administration or any other degree within relevant industry.
 </li>
 <li>
 Professional certification in Human Resources is preferred
 </li>
 </ul>
 
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 3 to 5 years of experience
 </li>
 </ul>
 
 
 
 
 
 Skills Required
 
 
 <ul>
 <li>
 Language: Full professional English and Arabic proficiency both in speaking and writing
 </li>
 <li>
 Skilled in MS Office (PowerPoint, Word and Excel)
 </li>
 <li>
 High level of competency in relevant software applications
 </li>
 <li>
 Ability to quickly integrate with existing business software tools and knowledge of other relevant industry software.
 </li>
 <li>
 Excellent written and verbal communication skills - including appropriate stakeholder alignment.
 </li>
 <li>
 Evidence of creating, implementing, and managing policies and procedures.
 </li>
 <li>
 Ability to multi-task and to prioritize work effectively.
 </li>
 <li>
 Ability to work under own direction and high degree of initiative.
 </li>
 <li>
 Knowledge in HR databases and applicant tracking systems.
 </li>
 <li>
 Extensive knowledge and understanding of human resource employee relations/ experience techniques.
 </li>
 </ul>
 
 
</div>

Employee Relation Senior Specialist

Explore 860+ Client relations specialist in Abu Dhabi this October. Find roles across top companies and apply now to boost your career.