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SIRIUS PR & MARKETING AGENCY

<div>
 
 
 مطلوب اختصاصي علاقات عملاء (Costumer relations Specialist) &ndash; Sirius PR &amp; Marketing Agency
 
 
 
 
 المسؤوليات:
 
 
 <ul>
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 البحث عن عملاء محتملين والتواصل المباشر معهم.
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 إدارة قاعدة بيانات عملائه الخاصة.
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 التفاوض وإغلاق التعاقدات.
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 تحقيق التارجت الشهري المطلوب.
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 المتطلبات:
 
 
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 مؤهل عالي.
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 خبرة سابقة في مجال التسويق أو الدعاية أو إدارة الحسابات.
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 شخصية لبقة، مهارات تواصل قوية، وحسن المظهر.
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 القدرة على الإقناع وإدارة التفاوض.
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 </ul>
 
 
 المزايا:
 
 
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 راتب ثابت: 7000 جنيه مصري.
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 عمولة: 10% على العقود عند تحقيق تارجت 100,000 جنيه شهريًا.
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 مكافآت إضافية على العقود بعد التارجت.
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 نظام عمل وجزاءات واضح.
 
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 </ul>
 
 
 العنوان
 
 
 : التجمع الخامس &ndash; اللوتس الجنوبية، القاهرة الجديدة
 
 
 
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 We Are Hiring &ndash; Costumer Relations Specialist
 
 
 
 at
 
 Sirius PR &amp; Marketing Agency
 
 
 
 
 Responsibilities:
 
 
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 Identify and reach out to potential clients.
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 Manage personal client database.
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 Negotiate and close deals.
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 Achieve the set monthly sales target.
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 </ul>
 
 
 Requirements:
 
 
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 Bachelor&rsquo;s degree or higher.
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 Previous experience in marketing / advertising / account management.
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 Strong communication skills and professional appearance.
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 Ability to persuade and negotiate effectively.
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 Benefits:
 
 
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 Fixed Salary: EGP 7,000.
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 Commission: 10% on contracts upon achieving EGP 100,000 monthly target.
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 Additional bonuses for contracts beyond the target.
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 Clear sales system and penalty protocol.
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 </ul>
 
 
 
 
 
 Location:
 
 5th Settlement, South Lotus, New Cairo
 
 
 
 Email:
 
 sirius.pr@outlook.com
 
</div>

Costumer relations specialist

Al-Mansour Automotive

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 Job Role:
 
 
 
 
 
 
 
 Our CRM Specialist are tasked with providing world-class, professional support and service to our valued customers; through providing an outstanding, memorable, and personalized attention to our clients in the service center, by assisting with service appointment scheduling, troubleshooting basic automotive questions, checking on service status, resolving and following up on any client issues brought to attention. Make outbound calls per day to clients whose service has been completed, inquiring about their experience with al Mansour and ensuring they are completely satisfied with every aspect of their visit.
 
 
 the role requires the ability to effectively communicate in an articulate, empathetic, and professional tone. Patience is not just a virtue but a requirement.
 
 
 Position is also responsible for taking the lead on building reports, managing back-end administration, and helping to maintain the quality of the data found within the system.
 
 
 
 
 
 
 
 Education
 
 
 
 
 
 
 
 Bachelor&rsquo;s degree in business administration or Equivalent is preferable
 
 
 
 
 
 
 
 Required Qualifications &amp; Skills
 
 
 
 
 
 
 
 Minimum Qualifications
 
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 Good Computer Skills
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 English Language
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 Minimum Experience
 
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 0 &ndash; 2 years of experience
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 </ul>
 
 
</div>

CRM Specialist

indaHash

<div>
 Influencer &amp; Client Relations department connects Influencers from different social media platforms with global brands to deliver spectacular campaigns conducted all over the world! It&rsquo;s also the biggest Department in our company.
 
 
 Goal of this position: Delivering excellent client service while working on influencer campaigns with Top Brands and Media Agencies.
 
 
 
 🌟 You will face challenges such as:
 
 
 
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 Reaching out to Influencers, matching them with Client needs and lead them through suitable campaigns
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 Facilitating excellent communication between all stakeholders, influencers and clients
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 Maintaining long term relationships with influencers in your region
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 Brainstorm about creative ideas for new campaigns
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 Help with the ideation for new campaign proposals for brands and agencies
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 Conducting campaigns on social media channels such as Facebook, Tik Tok, YouTube, Instagram, and Twitter then summarizing its results and reporting directly to our customers
 
 
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 </ul>
 
 💪 If you are:
 
 
 
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 Fluent in English (at least C1)
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 Hungry for work and growth
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 Energetic, dynamic, committed and a problem solver
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 Creative and passionate about digital media, especially social networks: Instagram, Facebook, Snapchat, and Twitter
 
 
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 </ul>
 
 Give us a shout! We would be very happy to meet you!😊
 
 
 
 
 🤝 In return we offer:
 
 
 
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 The chance to work with a global leader in influencer marketing and collaborate with top brands and influencers
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 A fast-paced, creative work environment that values innovation
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 Opportunities for professional growth and development through training and mentorship
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 100% remote job
 
 
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 </ul>
 
 indaHash
 
 , powered by ArabyAds, is the fastest growing technology platform that connects influencers from all over the world. Currently, indaHash operates in over 88 markets and owns offices in the United Arab Emirates, Singapore, Indonesia, Malaysia, the UK, South Africa and Poland. We cooperate with over 5,000,000 influencers and work with the biggest brands from the Fortune 500.
 
 
 Since 2016 indaHash has conducted more than 23 000 campaigns for the world&rsquo;s largest brands (Coca-cola, McDonald&rsquo;s, L&rsquo;Oreal, Electrolux and many more) in over 88 markets. indaHash cooperates parallelly with media houses and advertising agencies from around the world to carry out effective global campaigns on Instagram, Facebook, Snapchat, Twitter, TikTok and many more.
 
 
 Powered by JazzHR
 
 
 mZTNlRUgjs
</div>

Account Executive - Influencer Marketing Specialist

Pargo

<div>
 
 
 Pargo launched operations in Egypt and is looking for a strong Customer Experience Agent to enthusiastically handle inbound and outbound queries related to Pargo&rsquo;s Click &amp; Collect and Returns products. You'll be part of the Marketing team that ensures a seamless parcel delivery process for our clients. You will identify customer needs, respond to customer queries, and collaborate with internal departments to optimize customer service and brand awareness. Communicate closely with clients to achieve a high return on end-user selection of Pargo&rsquo;s products.
 
 
 
 We are looking for an enthusiastic and dedicated customer experience agent to support Pargo customers to ensure a positive experience. You will be tracking all points of customer engagement, addressing customer queries, and identifying ways to improve our customer service.
 
 
 
 Scope of the Role
 
 
 To ensure success as a customer experience agent, you should exhibit in-depth knowledge of customer engagement channels and experience. A customer experience agent will be someone whose expertise results in excellent customer relationship management and a positive brand image.
 
 
 
 Duties and Responsibilities:
 
 
 
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 Tracking customer experiences across online and offline channels, devices, and touchpoints.
 
 
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 Identifying customer needs and taking proactive steps to maintain positive experiences.
 
 
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 Record customer interactions accurately, documenting inquiries and resolutions.
 
 
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 Respond to customer inquiries via phone, email in a timely, professional manner and with empathy
 
 
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 Troubleshoot and resolve customer issues, escalating complex problems when necessary.
 
 
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 Performing service tests, evaluating after-sales and support services, and contributing to improvements.
 
 
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 Provide feedback on common customer concerns and contribute to continuous improvement efforts.
 
 
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 Support the stakeholder by providing insights into customer needs and experiences.
 
 
 
 
 
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 Requirements
 
 
 
 
 
 
 
 The experience and skills we believe you will require to be successful in this role:
 
 
 
 
 
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 At least 2 years' experience as a customer experience specialist, or a similar customer support role.
 
 
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 Extensive experience in gathering and interpreting customer experience information.
 
 
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 Solid knowledge of online customer engagement platforms and channels.
 
 
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 Proficiency in MS Office, as well as CX and CRM software.
 
 
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 Exceptional interpersonal skills and a client-centered approach.
 
 
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 Great organizational and time management abilities.
 
 
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 Superb communication, collaboration, and problem-solving skills.
 
 
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 A bachelor's degree would be advantageous
 
 
 
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 The type of person we believe will be successful in this role:
 
 
 
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 Customer Centric
 
 
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 </ul>
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 Active Listener, emotionally intelligent &amp; had great communication skills
 
 
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 Technical knowledge
 
 
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 Adaptable and agile with an open mindset
 
 
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 Action-oriented and an exceptional executor
 
 
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 Energized by working in a fast-paced and constantly changing environment
 
 
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 Excellent verbal and written communication and presentation skills, plus the ability to clearly articulate and express complex and sometimes situational issues to a wide variety of people and groups at any level
 
 
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 An empathetic, optimistic outlook and able to see opportunities within challenges
 
 
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 Enthusiastic, collaborative, and not afraid to take risks.
 
 
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 Based in Cairo
 
 
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 Our Approach
 
 
 
 
 Our vision is to create access for anybody in Africa. Our approach to achieving this is to:
 
 
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 Take action
 
 
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 Execute exceptionally
 
 
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 Embrace change
 
 
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 Be transparent
 
 
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 Prioritise our customers and lastly and most importantly
 
 
 
 
 
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 Benefits
 
 
 
 
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 We have a great young team of hard-working colleagues who enjoy the following benefits
 
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 Valuable learning opportunities from seasoned professionals with an entrepreneurial spirit
 
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 Insight into the running of a high-growth, innovative start-up
 
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 Competitive remuneration
 
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 Encouragement of own initiatives
 
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 Space for self-growth
 
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 Enrolment into personal training programmes
 
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 </ul>
 
 
 At Pargo,
 
 you&rsquo;ll join a team of bold innovators reshaping logistics. We empower relentless problem-solvers to own their work, tackle tough challenges, and build a career with impact. You&rsquo;ll thrive in a fast-paced, high-performance culture that rewards initiative, collaboration, and results. With a competitive base salary (no commission) and benefits, plus unmatched purpose and momentum, Pargo is where you&rsquo;ll shape the future of last-mile delivery, and your own path to leadership.
 
 
 
 Ready to take charge and make a difference? Join Pargo and become the relentless trailblazer our clients and team need.
 
 
 
 
</div>

Customer Experience Agent

Expleo Group

<div>
 We are seeking a detail-oriented and efficient HR Operations Specialist to join our Human Resources team. This role is essential in ensuring the smooth and effective operation of HR processes and systems. The HR Operations Specialist will handle a variety of administrative and operational tasks, supporting the HR department in delivering high-quality services to employees.
 
 
 
 Responsibilities
 
 
 
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 HR Administration: Manage employee records, ensuring all information is accurate, up-to-date, and compliant with legal requirements.
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 Onboarding and Offboarding: Coordinate the onboarding process for new hires, including preparing offer letters, conducting orientation sessions, and ensuring all necessary paperwork is completed. Manage the offboarding process for departing employees.
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 HR Systems Management: Maintain and update HR systems and databases, ensuring data integrity and confidentiality.
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 Compliance: Ensure HR practices comply with local, state, and federal regulations. Assist with audits and reporting requirements.
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 Employee Relations: Serve as a point of contact for employee inquiries and issues, providing guidance and support as needed.
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 HR Reporting: Generate and analyze HR reports, providing insights and recommendations to HR leadership.
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 Process Improvement: Identify opportunities to streamline and improve HR processes, contributing to the overall efficiency of the HR function.
 
 
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 </ul>
 
 Qualifications
 
 
 
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 Education: Bachelor&rsquo;s degree
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 Experience: Previous experience in HR operations or a similar administrative role is preferred.
 
 
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 </ul>
 
 Essential Skills
 
 
 
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 Strong organizational and time management skills.
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 Excellent attention to detail and accuracy.
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 Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
 </li>
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 Familiarity with HR software and systems (e.g., HRIS, payroll systems).
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 Excellent communication skill in French and English and good interpersonal skills.
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 Ability to handle sensitive and confidential information with discretion.
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 Problem-solving skills and a proactive approach to tasks.
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 </ul>
</div>

HR Operation - French Speaking (Canada Working hours)

Mantrac Group

<div>
 
 This ideal candidate will be responsible for providing timely and effective technical assistance to offshore customers, both existing and potential, across different regions and markets. The Offshore Sales specialist will use various communication channels, such as phone, email, chat, etc., to troubleshoot and resolve customer issues, answer inquiries, and provide product information and guidance. The technical support specialist will also seek to expand the customer base by identifying and reaching out to new prospects, generating leads, and following up on referrals. Will work closely with the sales and marketing teams to ensure customer satisfaction and retention, and to achieve the company&rsquo;s revenue and growth goals.
 
 
 
 
 
 Responsibilities
 
 
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 Provide technical and commercial quotations to customers through different channels.
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 Influence and promote customer satisfaction, service and support.
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 Resolve customer problems to restore and promote good public relations.
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 Establish and maintain relationships with vendors.
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 Develop and maintain effective parts department processes to ensure customer satisfaction.
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 Share best practices and implement common processes department wide.
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 Receive phone-in and walk-in and E-mail customers&rsquo; request for parts
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 Locate parts for customers on various machines, CAT, and other brands we service
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 Find parts using automated system
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 Maintain good notes, organized desk for easy and quick access to information
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 Work cooperatively with fellow team members to accomplish warehouse/parts goals
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 Help fellow counter personnel find parts information more efficiently
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 Assist the supervisor in projects when called upon
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 Appropriately suggest the purchase of additional items when selling a part
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 Provide leads to PSSRs, Service shops, etc.
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 Direct customers to the proper service techs, when more information is needed
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 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree of Mechanical or Electrical engineering
 </li>
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 Min. 1 - 2 years of technical experience, especially sales
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 Excellent command of English language, French is a plus
 </li>
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 Willingness to travel
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 Strong verbal, written, and interpersonal skills
 </li>
 </ul>
 
 
</div>

Inside Sales Engineer

Henkel

<div>
 
 About this Position
 
 The position is part of the Global Business Solution in Cairo (GBS+ Cairo), in the Marketing &amp; Sales Process specifically handling the operation of Customer Service.
 
 
 
 What You&acute;ll Do
 
 
 
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 <li>
 First line of contact for Henkel Adhesive Technologies Customers (Mobility &amp; Electronics, Craftsmen, Construction &amp; Professional and Packaging &amp;Consumer Goods), responding to customer inquiries by phone and email
 </li>
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 Identify the application and product and to redirect Customers with the appropriate SBU and department
 </li>
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 Build relationships with key contacts within Henkel business units to define workflow processes (handling business to business)
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 Identify prospect customers, collect all relevant information and redirect to the correct department and SBU
 </li>
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 Regular contact and steer the cooperation with stakeholders and Technical Support teams.
 
 
 </li>
 </ul>
 
 What makes you a good fit
 
 
 
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 <li>
 Bachelor's degree in business administration or any relevant study
 </li>
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 Capable of multitasking and remaining resilient under pressure.
 </li>
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 French Speaker (Fluent) &amp; English
 </li>
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 Strong ability to communicate articulately and succinctly both verbally and in writing.
 </li>
 <li>
 Proficient in digital tools of MS Office applications (Word, Excel &amp; PowerPoint)
 </li>
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 Excellent communication skills and teamwork abilities
 
 
 </li>
 </ul>
 
 Some perks of joining Henkel
 
 
 
 <ul>
 <li>
 Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
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 Diverse national and international growth opportunities
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 Globally wellbeing standards with health and preventive care programs
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 Gender-neutral parental leave for a minimum of 8 weeks
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 Employee Share Plan with voluntary investment and Henkel matching shares
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 <li>
 Comprehensive Health Insurance for employee + dependents
 </li>
 <li>
 Employee Assistance Programme provides a wide range of mental health and wellbeing benefits
 
 
 </li>
 </ul>
 At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.
</div>

Customer Support - One Year Intern (French Speaker)

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