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customer service representative Jobs in Dubai

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client service associate

Guidepoint

<div>
 
 Overview:
 
 
 
 The Client Service team connects Guidepoint&rsquo;s clients with subject-matter experts to better inform their business decisions. They take the time to understand each client&rsquo;s specific research needs and deliver the experts closest to the topic, often within hours.
 
 
 
 Play a vital role in Guidepoint&rsquo;s success.
 
 
 
 As an Associate on the Client Service team, you will understand your client&rsquo;s unique business questions and identify the experts who can best provide the answers. You will find and recruit new experts into our network of over 1,625,000 Guidepoint Advisors, determining which ones are best suited to speak with the client. For many of our employees, the Associate role provides a unique opportunity to put core business skills into practice, as well as gain exposure to a wide range of industries and disciplines.
 
 
 
 This is a hybrid position out of our Dubai office.
 
 
 
 
 AL APPLICANTS MUST HAVE THE RIGHT TO WORK IN THE UAE
 
 
 
 
 Interview Process:
 
 
 
 <ul>
 <li>
 Meet your Guidepoint Recruiter!
 </li>
 <ul>
 <li>
 Initial Candidate Screen
 </li>
 </ul>
 <li>
 Mock Assessment (Role dependent)
 </li>
 <ul>
 <li>
 Complete a simulated client request and gain more insight into the role
 </li>
 </ul>
 <li>
 Meet the Guidepoint Teams!
 </li>
 <ul>
 <li>
 Discuss your assessment with the Guidepoint teams
 </li>
 </ul>
 <li>
 Meet the Department Head!
 </li>
 <ul>
 <li>
 Hiring Manager Interview
 </li>
 </ul>
 <li>
 Interview Process Outcome
 
 
 </li>
 </ul>
 
 Who We Are:
 
 
 
 <ul>
 <li>
 Team-oriented and collaborative
 </li>
 <li>
 Hard-working professionals who strive for excellence
 </li>
 <li>
 Built-in mentorship to help you drive and improve your project management and customer service skills, to deliver excellent results for clients
 </li>
 <li>
 Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint
 </li>
 <li>
 Guidepoint is passionate about your career growth: Check out our Client Service Career Trajectory.
 
 
 
 </li>
 </ul>
 
 What You Will Own:
 
 
 
 <ul>
 <li>
 Work with Project Managers to develop strategies for satisfying each client project request
 </li>
 <li>
 Utilize LinkedIn, press releases, case studies, and the internet to identify the best experts for our clients to get their strategic or investment questions answered
 </li>
 <li>
 Identify the best leads and invite them to join our network to participate in consultations with our clients
 </li>
 <li>
 Screen experts to determine their suitability for each specific client project and develop professional profiles to present to your clients
 
 
 
 </li>
 </ul>
 
 Experience You Will Bring:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree
 </li>
 <li>
 Previous internship/volunteering/extra-curriculars
 </li>
 <li>
 Work authorization required
 
 
 
 </li>
 </ul>
 
 Skills You Will Bring:
 
 
 
 <ul>
 <li>
 Desire to work in a sourcing/lead generation type of role
 </li>
 <li>
 Ability to work in a fast-paced, results-oriented environment
 </li>
 <li>
 Excellent time management and organizational skills
 </li>
 <li>
 Outgoing personality with the ability to speak with people at all professional levels
 </li>
 <li>
 Intellectual curiosity and desire to learn
 </li>
 <li>
 Excellent written and verbal communication skills
 </li>
 <li>
 Demonstrated ability to work both individually and as part of a team
 
 
 
 </li>
 </ul>
 
 What We Offer:
 
 
 
 <ul>
 <li>
 Offices within the heart of Dubai at the DIFC
 </li>
 <li>
 A progression plan for career growth
 </li>
 <li>
 Private medical insurance (including dental)
 </li>
 <li>
 Opportunities to participate in Guidepoint CSR programs
 </li>
 <li>
 Fun team events, activities, and office-wide outings
 </li>
 <li>
 Stocked pantry and breakfast offerings
 </li>
 <li>
 WFH flexibility on Fridays
 </li>
 <li>
 Easy access to metro and public transport
 </li>
 <li>
 Nurturing, close-knit office environment
 
 
 
 </li>
 </ul>
 
 About Guidepoint:
 
 
 
 Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients&rsquo; decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.
 
 
 Backed by a network of nearly 1.75 million experts, and Guidepoint&rsquo;s 1,600 employees worldwide we inform leading organizations&rsquo; research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.
 
 
 At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.
 
 
</div>

Associate, Client Service

Deutsche Bank

<div><div><h1 class="jobSectionHeader">Private Bank - Client Service Executive, Global South Asia - Associate
</h1><div><div><div><div><div>Job ID: R0404886 </div><div>Full/Part-Time: Full-time
</div></div> 
<div><div>Regular/Temporary: Regular </div><div>Listed: 2025-09-11
</div></div> 
<div><div>Location: Dubai
</div></div> 
</div></div></div><h2 class="jobSectionHeader">Position Overview
</h2>Details of the Division and Team:
Provide fundamental support to the Relationship Manager(s) (RM), Investment Managers (IM) to assist in the day-to-day business activities in all aspects of client servicing and operational support.
Act as the primary point of contact for RM and client for all operational requests by liaising with key stakeholders at the Booking Centre (Cross Border desk, iCAT, Client onboarding, Operations, COO, Business Management, Trading teams etc) and locally (Business Management, Client onboarding Investment Advisory teams) as appropriate.
Responsible for timely action on requests and service requirements to meet the client/RM requirements.
What we will offer you:
A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That&rsquo;s why we are committed to providing an environment with your development and wellbeing at its center.
You can expect:
<ul><li>Life Insurance
</li><li>Accidental Death Insurance
</li><li>Permanent Partial Disability Insurance
 </li><li>Private Medical Insurance for you, your spouse and dependent children
</li><li>Flexible working arrangements
</li><li>30 days of annual paid leave, plus public holiday &amp; Flexible Working Arrangement
</li><li>DB contributions to DIFC Employee Workplace Savings (DEWS)
</li></ul>Your key responsibilities:
Client Service
<ul><li>Handle and respond to RM requests and client queries related but not restricted to account documentation, account balances, account maintenance activity, statement information, security transfers, security information, general product and/or service information.
</li><li>Receive and confirm client instructions related to remittances, account maintenance etc. and liaising with the respective booking center within acceptable timelines.
</li><li>When required, attend client meetings along with RM to provide support to meet client requirements.
</li><li>Taking and executing clients&rsquo; orders (money market, capital market transactions).
</li><li>Diligent follow up with clients to execute term sheets and other account/trade related documents.
</li></ul>Operations and Administrative
<ul><li>Assist RM in new account opening process &ndash;preparation of comprehensive account opening pack for submission to onboarding team post client signature. Possess good knowledge for review and preparation of client signed quality packs including Booking Centre and DIFC documents to be submitted to local Onboarding team for New Account opening.
</li><li>Assist RM in liaising with the Booking Centre iCAT/AFC/DIFC OBS/KYC Review Team/DIFC AFC for follow up/provide additional information/documentation if requested.
</li><li>Seek relevant approvals and ensure process followed whilst arranging any Video conference meetings/calls.
</li><li>Follow up on any Booking Centre/DIFC document deficiencies promptly to help RMs achieve their Key Risk Indicators (KRIs).
</li><li>Execution of periodic fee run to ensure RMs are informed of any insufficient balances.
</li><li>Ensure timely assistance in input of call reports (provided by RM) in system and proper record retention of call reports in Group shared folders (protected at all times) wherever applicable.
</li><li>Ensure RMs and IAs are aware of any Corporate Actions and follow up through to completion.
</li><li>Providing assistance in managing loan covenants and processing periodic rolling of all Structured Loans, Lombard Loans and Time Deposits.
</li><li>Develop good understanding of the governing regulatory framework and upholding relevant policies/procedures to mitigate risks; ensuring that the Bank is protected.
</li><li>Remain current and thorough on operational processes, services and firm&rsquo;s systems/applications.
</li><li>Liaise with RM/IA to ensure voice logs are completed, seek approvals as required for reporting purposes.
</li><li>Raise credit facility requests as required, assist RM with credit Advance Ratio levels and client specific AR requests.
</li><li>Provide regular updates to RMs regarding clients credit facilities and prepare credit excess reports.
</li><li>Input daily trades in system within cut off times for trade reconciliation purposes.
</li><li>Proactively help manage margin calls with Credit and Cross Border Desk in conjunction with RM.
</li><li>Resolve any trade/non-trade related incidents in conjunction with the Cross Border Desk (as applicable) with prompt and timely reporting to Business Manager / Team Head.
</li><li>Process with relevant approval all inward/outward cash and security transfer instructions received from client in conjunction with RM/ Booking Centre/Counterparty and client. Follow up till completion, including trade archival.
</li><li>Support RMs in performing client after-sales tasks and coordination of marketing events invitations and approvals.
</li><li>Follow up for pre-trade, post trade execution and confirmation, renewal of expired orders to enable reporting to Cross Border desk / complete system input. Liaise with RM/IA to ensure voice logs are completed and reported. Follow up till completion, including trade archival.
</li><li>Accountable for providing full administrative support to the Head of cross border and immediate team, acquiring various administrative duties and backing-up other team members as and when required.
</li><li>Where applicable, managing the daily mailing of documentation to the relevant booking centers.
</li><li>Respond to client queries related but not restricted to account documentation, account balances, account activity, statement information, security transfers, security information, general product and/or service information.
</li><li>Proactively update and follow up on various deficiency reports in RISK MIS Tool monthly (email notification). All deficiencies to be resolved promptly.
</li><li>Completion of any remediation projects within the stipulated deadlines.
</li><li>Highlight any suspicious activity/complaints to Head of Business/Business Manager in a timely manner.
</li><li>Provide leave plan to Supervisor for approval and ensure smooth and detailed handover to back up SAs for business continuity.
</li><li>Participate in all SE group projects and meetings. Handle any regulatory/non-regulatory projects within the stipulated deadlines.
</li><li>Accountable for being thorough with relevant KOPs at Booking Centre and DIFC, and staying up to date on process enhancements, approval templates etc.
</li></ul>Your skills and experience:
<ul><li>Bachelor&rsquo;s degree or equivalent
</li><li>Fluency in English (written and verbal) is mandatory. Fluency in Arabic is a good to have skill.
</li><li>Minimum 3-5 Years of relevant client servicing or assistant relationship manager experience within the banking and financial industry
</li><li>Able to manage time and multitask.
</li><li>Strong inter-personal, communication and consulting skills
</li><li>Excellent teamwork skills and the ability to work in virtual global teams and a matrix organization
</li><li>Client Centric
</li></ul>How we&rsquo;ll support you:
<ul><li>Flexible working to assist you balance your personal priorities
</li><li>Coaching and support from experts in your team
</li><li>A culture of continuous learning to aid progression
</li><li>A range of flexible benefits that you can tailor to suit your needs
</li><li>Training and development to help you excel in your career
</li></ul>About us and our teams:
Deutsche Bank is the leading German bank with strong European roots and a global network. click here to see what we do.
Deutsche Bank &amp; Diversity
Our values define the working environment we strive to create &ndash; diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
 
 
We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.</div></div>

Private Bank - Client Service Executive, Global South Asia - Associate

<div>
 
 Position Overview
 
 
 
 
 Details of the Division and Team:
 
 
 
 Provide fundamental support to the Relationship Manager(s) (RM), Investment Managers (IM) to assist in the day-to-day business activities in all aspects of client servicing and operational support.
 
 
 Act as the primary point of contact for RM and client for all operational requests by liaising with key stakeholders at the Booking Centre (Cross Border desk, iCAT, Client onboarding, Operations, COO, Business Management, Trading teams etc) and locally (Business Management, Client onboarding Investment Advisory teams) as appropriate.
 
 
 Responsible for timely action on requests and service requirements to meet the client/RM requirements.
 
 
 
 What we will offer you:
 
 
 
 A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That&rsquo;s why we are committed to providing an environment with your development and wellbeing at its center.
 
 
 You can expect:
 
 
 <ul>
 <li>
 Life Insurance
 </li>
 <li>
 Accidental Death Insurance
 </li>
 <li>
 Permanent Partial Disability Insurance
 </li>
 <li>
 Private Medical Insurance for you, your spouse and dependent children
 </li>
 <li>
 Flexible working arrangements
 </li>
 <li>
 30 days of annual paid leave, plus public holiday &amp; Flexible Working Arrangement
 </li>
 <li>
 DB contributions to DIFC Employee Workplace Savings (DEWS)
 
 
 
 </li>
 </ul>
 
 Your key responsibilities:
 
 
 
 
 Client Service
 
 
 
 <ul>
 <li>
 Handle and respond to RM requests and client queries related but not restricted to account documentation, account balances, account maintenance activity, statement information, security transfers, security information, general product and/or service information.
 </li>
 <li>
 Receive and confirm client instructions related to remittances, account maintenance etc. and liaising with the respective booking center within acceptable timelines.
 </li>
 <li>
 When required, attend client meetings along with RM to provide support to meet client requirements.
 </li>
 <li>
 Taking and executing clients&rsquo; orders (money market, capital market transactions).
 </li>
 <li>
 Diligent follow up with clients to execute term sheets and other account/trade related documents.
 
 
 
 </li>
 </ul>
 
 Operations and Administrative
 
 
 
 <ul>
 <li>
 Assist RM in new account opening process &ndash;preparation of comprehensive account opening pack for submission to onboarding team post client signature. Possess good knowledge for review and preparation of client signed quality packs including Booking Centre and DIFC documents to be submitted to local Onboarding team for New Account opening.
 </li>
 <li>
 Assist RM in liaising with the Booking Centre iCAT/AFC/DIFC OBS/KYC Review Team/DIFC AFC for follow up/provide additional information/documentation if requested.
 </li>
 <li>
 Seek relevant approvals and ensure process followed whilst arranging any Video conference meetings/calls.
 </li>
 <li>
 Follow up on any Booking Centre/DIFC document deficiencies promptly to help RMs achieve their Key Risk Indicators (KRIs).
 </li>
 <li>
 Execution of periodic fee run to ensure RMs are informed of any insufficient balances.
 </li>
 <li>
 Ensure timely assistance in input of call reports (provided by RM) in system and proper record retention of call reports in Group shared folders (protected at all times) wherever applicable.
 </li>
 <li>
 Ensure RMs and IAs are aware of any Corporate Actions and follow up through to completion.
 </li>
 <li>
 Providing assistance in managing loan covenants and processing periodic rolling of all Structured Loans, Lombard Loans and Time Deposits.
 </li>
 <li>
 Develop good understanding of the governing regulatory framework and upholding relevant policies/procedures to mitigate risks; ensuring that the Bank is protected.
 </li>
 <li>
 Remain current and thorough on operational processes, services and firm&rsquo;s systems/applications.
 </li>
 <li>
 Liaise with RM/IA to ensure voice logs are completed, seek approvals as required for reporting purposes.
 </li>
 <li>
 Raise credit facility requests as required, assist RM with credit Advance Ratio levels and client specific AR requests.
 </li>
 <li>
 Provide regular updates to RMs regarding clients credit facilities and prepare credit excess reports.
 </li>
 <li>
 Input daily trades in system within cut off times for trade reconciliation purposes.
 </li>
 <li>
 Proactively help manage margin calls with Credit and Cross Border Desk in conjunction with RM.
 </li>
 <li>
 Resolve any trade/non-trade related incidents in conjunction with the Cross Border Desk (as applicable) with prompt and timely reporting to Business Manager / Team Head.
 </li>
 <li>
 Process with relevant approval all inward/outward cash and security transfer instructions received from client in conjunction with RM/ Booking Centre/Counterparty and client. Follow up till completion, including trade archival.
 </li>
 <li>
 Support RMs in performing client after-sales tasks and coordination of marketing events invitations and approvals.
 </li>
 <li>
 Follow up for pre-trade, post trade execution and confirmation, renewal of expired orders to enable reporting to Cross Border desk / complete system input. Liaise with RM/IA to ensure voice logs are completed and reported. Follow up till completion, including trade archival.
 </li>
 <li>
 Accountable for providing full administrative support to the Head of cross border and immediate team, acquiring various administrative duties and backing-up other team members as and when required.
 </li>
 <li>
 Where applicable, managing the daily mailing of documentation to the relevant booking centers.
 </li>
 <li>
 Respond to client queries related but not restricted to account documentation, account balances, account activity, statement information, security transfers, security information, general product and/or service information.
 </li>
 <li>
 Proactively update and follow up on various deficiency reports in RISK MIS Tool monthly (email notification). All deficiencies to be resolved promptly.
 </li>
 <li>
 Completion of any remediation projects within the stipulated deadlines.
 </li>
 <li>
 Highlight any suspicious activity/complaints to Head of Business/Business Manager in a timely manner.
 </li>
 <li>
 Provide leave plan to Supervisor for approval and ensure smooth and detailed handover to back up SAs for business continuity.
 </li>
 <li>
 Participate in all SE group projects and meetings. Handle any regulatory/non-regulatory projects within the stipulated deadlines.
 </li>
 <li>
 Accountable for being thorough with relevant KOPs at Booking Centre and DIFC, and staying up to date on process enhancements, approval templates etc.
 
 
 
 </li>
 </ul>
 
 Your skills and experience:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or equivalent
 </li>
 <li>
 Fluency in English (written and verbal) is mandatory. Fluency in Arabic is a good to have skill.
 </li>
 <li>
 Minimum 3-5 Years of relevant client servicing or assistant relationship manager experience within the banking and financial industry
 </li>
 <li>
 Able to manage time and multitask.
 </li>
 <li>
 Strong inter-personal, communication and consulting skills
 </li>
 <li>
 Excellent teamwork skills and the ability to work in virtual global teams and a matrix organization
 </li>
 <li>
 Client Centric
 
 
 
 </li>
 </ul>
 
 How we&rsquo;ll support you:
 
 
 
 <ul>
 <li>
 Flexible working to assist you balance your personal priorities
 </li>
 <li>
 Coaching and support from experts in your team
 </li>
 <li>
 A culture of continuous learning to aid progression
 </li>
 <li>
 A range of flexible benefits that you can tailor to suit your needs
 </li>
 <li>
 Training and development to help you excel in your career
 
 
 
 </li>
 </ul>
 
 About us and our teams:
 
 
 
 Deutsche Bank is the leading German bank with strong European roots and a global network. click here to see what we do.
 
 
 
 Deutsche Bank &amp; Diversity
 
 
 
 Our values define the working environment we strive to create &ndash; diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
 
 
 We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.
</div>

Confidential Company Dubai

Day-to-Day Responsibilities:<ul><li>Respond to customer inquiries promptly via phone, chat, and email.</li><li>Communicate and coordinate effectively with various internal departments.</li><li>Investigate, research, and resolve customer issues with attention to detail.</li><li>Handle challenging or dissatisfied customers with professionalism and empathy.</li><li>Track, document, and follow up on all customer requests in a timely manner.</li><li>Manage and prioritize multiple tasks and responsibilities.</li><li>Deliver outstanding and exceptional customer service at all times.</li><li>Must be available to work on weekends.</li><li>Call center experience is preferred.</li></ul>Preference: Female candidates are preferred for this role.Job Type: Full-timeAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Required)</li></ul>Experience:<ul><li>aesthetic Clinic: 1 year (Required)</li></ul>

Customer Service (Aesthetic Experience)

Junior Couture

A customer service executive supports customers by providing helpful information, answering questions, and responding to complaints.ResponsibilitiesCustomer service duties and responsibilities generally include answering phone calls and emails, responding to customer questions and complaints, and walking customers through basic troubleshooting or setup processes in the Web or App. It also will include helping clients to processing payments.Job RequirementsHigh School/ DiplomaJob Type: Part-timePay: From AED1.00 per monthAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Do you have Emirati Family Book ?</li></ul>Expected Start Date: 06/10/2025

Customer Service Executive - UAE National (Part time)

Wecord London

Job Description: Customer Service AssociateDate posted: 8 August 2025 Pay: From 4,000.00 AED per month Job Type: Full-timeAbout Wecord LondonWecord London is a luxury lifestyle brand founded in 2018, specializing in jewellery, watches, perfumes, and accessories. Our mission is to create empowering designs that resonate with a global audience. As we continue to grow in the UAE, we are seeking a Customer Service Associate to join our office in Business Bay, Dubai.Job SummaryAs a Customer Service Associate, you will be the first point of contact for our clients, ensuring a seamless and premium customer experience. You will handle inquiries, resolve issues, and provide after-sales support that reflects the luxury and quality of the Wecord brand. This role requires fluency in both Arabic and English to effectively serve our diverse clientele.Key Responsibilities<ul><li>Customer Support: Respond to client inquiries via phone, email, live chat, and social media in a timely and professional manner.</li><li>Issue Resolution: Manage and resolve customer complaints with empathy, efficiency, and discretion.</li><li>Order Management: Assist customers with online orders, returns, exchanges, and tracking updates.</li><li>Brand Representation: Provide product knowledge and guidance that reflects the luxury standards of Wecord London.</li><li>Client Relationships: Build and maintain positive relationships with clients, ensuring long-term satisfaction and loyalty.</li><li>Collaboration: Work closely with sales, logistics, and marketing teams to deliver an exceptional customer journey.</li><li>Documentation: Maintain accurate records of customer interactions in CRM systems.</li></ul>Qualifications<ul><li>Proven experience in customer service, preferably in luxury retail, hospitality, or e-commerce.</li><li>Fluency in Arabic and English (both written and spoken) is mandatory.</li><li>Strong interpersonal and communication skills, with the ability to adapt to a multicultural client base.</li><li>Ability to handle challenging situations with professionalism and tact.</li><li>Proficiency in using customer service platforms, CRM, and Microsoft Office Suite.</li><li>Strong organizational and multitasking abilities.</li></ul>Preferred Qualifications<ul><li>Experience in luxury retail or jewellery is a plus.</li><li>Knowledge of additional languages is an advantage.</li></ul>What We Offer<ul><li>Competitive salary with performance-based incentives.</li><li>Opportunities for career growth and professional development.</li><li>A collaborative, elegant, and supportive work environment in our Dubai office.</li><li>Employee discounts on our exclusive collections.</li></ul>Job Types: Full-time, PermanentPay: From AED4,000.00 per monthApplication Question(s):<ul><li>Can you easily and regularly travel to work at Business Bay, Dubai?</li></ul>Education:<ul><li>Diploma (Preferred)</li></ul>Experience:<ul><li>customer service: 1 year (Required)</li></ul>Language:<ul><li>Arabic (Required)</li><li>English (Required)</li><li>French (Preferred)</li></ul>License/Certification:<ul><li>Work Visa (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Customer Service Executive

Infosys

<div>Role &ndash; Associate Engagement Manager/ Associate Manager - Client Services 
Technology &ndash; Sales and Client Relationship Management (Farming) - Services and
 
Location &ndash; UAE, Dubai 
 
What will you do?<ul><li>
As AEM you are an expert at contributing to different phases of the Sales lifecycle and will be intensely involved in Client Relationship Management and business development (Farming) for our customers.</li><li>
Client relationship management &ndash; managing relationships with key client personnel and CXOs and CXO -1, within client organization and ability to understand the organizational culture of the client</li><li>
Selling concepts to the client and influencing the client to award business based on capability and track record in similar situations</li><li>
Conduct research as well as competitor analysis to define strategies that can help enable favourable outcomes</li><li>
Review sales plan, pursuit plan / business pipeline with leadership to ensure target achievement</li><li>
Expert knowledge of MSA / Other contract process &amp; standards and understand the nuances of MSAs and interdependencies to other business aspects</li><li>
Conduct client presentations, workshops, and drive pricing and MSA negotiations with the client</li><li>
Provide necessary input for building alliances with relevant product / service vendors</li><li>
Ensure hygiene is maintained on account operations</li><li>
Create proposals and solutions in line with requirements in the RFPs shared by the clients</li><li>
Proactively take Infosys offerings to the prospects in the industry</li><li>
Collaboratively work with delivery organization on staffing, handling any delivery related issues to prevent escalations</li></ul>
Qualifications:<ul><li>
Track-record of successfully farming business solutions and client management in our customer division</li><li>
Strong Business Development (Framing current accounts) / Relationship management / Account management is required</li><li>
Strong Account Management experience where you have grown existing accounts.</li><li>
Track record of interacting and building relationship with C / C-1 level client contacts.</li><li>
Reasonable understanding of Global Delivery Model and IT service industry.</li><li>
Experience managing large multi-location consulting engagement teams&rsquo; desirable.</li><li>
Hands-on experience with proposal creation and leading proposal presentations.</li><li>
Strong leadership, interpersonal, communication and presentation skills.</li><li>
Wide variety of IT and business consulting engagement experience.</li></ul>
About Us 
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. 
 
Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.</div>

IT Associate Client Partner Services and Airline Industry clients Dubai

Explore 3384+ Client service associate in Dubai this September. Find roles across top companies and apply now to boost your career.

3384 client service associate jobs IN Dubai

Associate, Client Service

Private Bank - Client Service Executive, Global South Asia - Associate

Private Bank - Client Service Executive, Global South Asia - Associate

Customer Service (Aesthetic Experience)

Customer Service Executive - UAE National (Part time)

Customer Service Executive

IT Associate Client Partner Services and Airline Industry clients Dubai