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Al Fares International Tents and construction metal llc

Job description:Job Opportunity &ndash; Client Service Representative Location: Riyadh, Saudi Arabia Company: Al Fares International Tents &amp; Construction Metal LLCAl Fares International Tents &amp; Construction Metal LLC is a leading company in the Gulf region, specializing in aluminum and steel structures, prefabricated buildings, and customized tent solutions across the GCC. With a strong reputation for quality, innovation, and reliability, we are expanding and seeking a talentedClient Service Representative to join our Riyadh branch.Key Responsibilities:<ul><li>Act as the primary point of contact for clients and ensure high-quality service delivery.</li><li>Handle client inquiries, prepare quotations, and follow up on proposals.</li><li>Coordinate with internal teams (engineering, logistics, and installation) to meet project timelines.</li><li>Support in project documentation, contracts, and invoicing.</li><li>Build and maintain strong relationships with new and existing clients.</li><li>Provide after-sales support and ensure client satisfaction.</li></ul>Required Skills &amp; Experience:<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, or related field (preferred).</li><li>3&ndash;5 years of experience in client service, sales, or project coordination (construction, tents, or prefabricated structures industry preferred).</li><li>Strong communication and interpersonal skills.</li><li>Ability to manage multiple projects and meet deadlines.</li><li>Proficiency in MS Office (Word, Excel, PowerPoint).</li><li>Fluent in English (Arabic is an advantage).</li></ul>What We Offer:<ul><li>Competitive salary package.</li><li>Career growth opportunities within a leading regional company.</li><li>Dynamic and professional work environment.</li></ul>Interested candidates are invited to send their CV to: vacancy@alfaresintl.comJob Type: Full-timeJob Type: Full-time

Client Service Representative

SITA

<div>
 
 
 WELCOME TO
 
 
 
 
 SITA
 
 
 
 
 &nbsp;&nbsp;
 
 
 
 
 We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world&rsquo;s air travel industry.
 
 
 
 
 You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?
 
 
 
 
 Are you ready to love your job? The adventure begins right here, with you, at SITA.
 
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 
 
 
 ABOUT THE ROLE &amp; TEAM
 
 
 
 
 
 
 
 
 At SITA we believe in putting the customer at the center of everything we do. The primary objective of this role is to make SITA customers successful and seen as a business partner. Partnering with customers on SITA Service Management solutions that will help our customers achieve their business goals objectives and outcomes. As a Customer Operations Specialist you would be responsible for executing against our promises ensuring that our customers are receiving the most value from their investment. Provide proactive input leveraging the capabilities of SITA product &amp; services to ensure we can retain and expand the account revenue.
 
 
 
 
 As a Customer Operations Specialist, it is also expected of you to engage in, manage and maintain any third-party contracts that SITA might have fulfilled their contract with the client.
 
 
 
 
 &nbsp;
 
 
 
 
 
 As per our internal career framework, this role is classified under the title
 
 Senior Client Service Representative
 
 .&nbsp;
 
 
 
 
 &nbsp;
 
 
 
 
 &nbsp;
 
 
 WHAT YOU&rsquo;LL DO
 
 
 
 
 
 
 
 &nbsp;
 
 
 <ul>
 <li>
 
 Develop a strong partnership with customer channel partners and SITA executive sponsors to drive product adoption and mitigate risk to renewal. Serve as the voice of the customer within SITA.
 
 </li>
 <li>
 
 Provide proactive tactical innovative advice to customers.
 
 </li>
 <li>
 
 Owns End-to-End Operational Escalation management and proactively manage escalation to ensure customer dissatisfaction issues are addressed at an early phase.&nbsp;
 
 </li>
 <li>
 
 Partner with Sales to help ensure renewals and expansion opportunities are identified and closed successfully.
 
 </li>
 <li>
 
 Lead the Continual Process Improvement process with the customer including recommendations for service upgrades and proactively monitor SITA customer services identify improvement and risk areas and own the various service improvement plans.
 
 </li>
 <li>
 
 Maintain thorough knowledge of SITA products/services features and target markets by participating in formal and informal training.
 
 </li>
 <li>
 
 Manage other client service staff assigned to support the customer.
 
 </li>
 <li>
 
 Manage third party supplier/s according to contract specifications.
 
 </li>
 <li>
 
 Contribute with Sales and Bid teams to developing customer proposals by identifying any local factors that may impact on the operational model and/or associated internal and external costs.
 
 </li>
 </ul>
 
 &nbsp;
 
 
 
 
 
 ABOUT YOU
 
 
 
 
 
 
 <ul>
 <li>
 
 Bachelor&rsquo;s degree in IT, Telecom, or equivalent
 
 </li>
 <li>
 
 
 7+ years of customer facing experience delivering IT services to internal or external customers
 
 
 </li>
 <li>
 
 
 5+ years of experience in Airline / Air Transport industry
 
 
 </li>
 
 
 
 <li>
 
 Bilingual in Arabic and English (both required)
 
 </li>
 <li>
 
 
 
 Applicants must be Saudi nationals to be considered for this position.
 
 
 
 
 
 </li>
 </ul>
 
 
 
 
 EXPERIENCE:
 
 
 
 
 
 
 <ul>
 <li>
 
 
 Proven track record in operational leadership
 
 
 
 with 5+ years in managing customer-facing functions, ideally within a SaaS or tech-driven environment, ensuring high service levels and operational excellence.
 
 </li>
 <li>
 
 
 Demonstrated success in relationship and stakeholder management
 
 
 
 : Skilled at fostering strong internal and external partnerships to drive customer satisfaction and retention across operational teams.
 
 </li>
 <li>
 
 
 Experience with onboarding and training customers
 
 
 
 : Ability to guide customers through the initial setup and ongoing use of a product or service.
 
 </li>
 <li>
 
 
 Experienced in driving business growth through operational insights
 
 
 
 : Able to support upselling and cross-sell strategies by identifying trends and aligning resources accordingly.
 
 </li>
 <li>
 
 
 Operational project coordination
 
 
 
 : While formal project management certification is not essential, being able to lead multiple initiatives and coordinate cross-functional teams toward shared objectives.
 
 </li>
 <li>
 
 
 Proficient in data analysis and operational reporting
 
 
 
 : Uses customer data and performance metrics to drive continuous improvement and optimize delivery service.
 
 
 
 </li>
 </ul>
 
 
 
 KNOWLEDGE:
 
 
 
 
 
 <ul>
 <li>
 
 
 Deep understanding of operational strategies in customer success
 
 
 
 : Well-versed in best practices and processes that improve customer experience and team efficiency.
 
 </li>
 <li>
 
 
 Ability to align operational activities with business goals
 
 
 
 : Strong focus on translating customer needs into actionable plans, ensuring service delivery aligns with business outcomes.
 
 </li>
 <li>
 
 
 Familiarity with operational and customer success KPIs
 
 
 
 such as SLA adherence, case resolution time, key metrics like Net Promoter Score (NPS), Customer Satisfaction (CSAT) and Customer Health Scores
 
 </li>
 <li>
 
 
 Technically competent with products and systems
 
 
 
 : Able to troubleshoot basic issues and work closely with technical teams to address more complex challenges.
 
 </li>
 <li>
 
 
 Analytic thinking
 
 
 
 with problem solving as primary outcome.
 
 
 
 </li>
 </ul>
 
 
 
 SKILLS:
 
 
 
 
 
 <ul>
 <li>
 
 
 Strong communication and stakeholder management
 
 
 
 : Confident in presenting to leadership, coordinating with cross-functional teams, and maintaining transparency across business units.
 
 </li>
 <li>
 
 
 Excellent problem-solving and critical thinking
 
 
 
 : Capable of analyzing operational challenges and implementing practical, scalable solutions.
 
 </li>
 <li>
 
 
 People leadership and team engagement
 
 
 
 : Builds trust with teams and customers alike through empathy, collaboration, and a customer-first mindset.
 
 </li>
 <li>
 
 
 Exceptional time management and organizational ability
 
 
 
 : Excels in balancing multiple responsibilities, meeting deadlines, and maintaining high service standards.
 
 </li>
 </ul>
 
 
 &nbsp;
 
 
 
 
 
 
 NICE-TO-HAVE
 
 
 
 
 
 
 &nbsp;
 
 
 <ul>
 <li>
 
 Experience in a complex multi-cultural matrix management organization
 
 </li>
 <li>
 
 ITIL Certification
 
 </li>
 </ul>
 
 
 &nbsp;
 
 
 
 
 &nbsp;
 
 
 
 
 
 WHAT WE OFFER
 
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 We&rsquo;re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We&rsquo;re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.
 
 
 
 
 &nbsp;
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 
 🏡
 
 
 
 
 
 Flex Week:
 
 Work from home up to 2 days/week (depending on your team&rsquo;s needs)
 
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 
 ⏰
 
 Flex Day:
 
 Make your workday suit your life and plans.
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 🌎
 
 Flex Location:
 
 Take up to 30 days a year to work from any location in the world.
 
 
 
 
 &nbsp;
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 🌿
 
 Employee Wellbeing:
 
 We&rsquo;ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
 
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 
 🚀
 
 Professional Development
 
 : Level up your skills with our training platforms, including LinkedIn Learning!
 
 
 
 
 &nbsp;
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 🙌🏽
 
 Competitive Benefits
 
 
 
 
 
 : Competitive benefits that make sense with both your local market and employment status.&nbsp;
 
 
 
</div>

Customer Operations Lead Specialist

Almarai - المراعي

<div>
 
 Customer Care Representative I, Head Office, Riyadh, Saudi Arabia
 
 
 
 
 
 
 The Company:
 
 
 
 Almarai is the world&rsquo;s largest vertically integrated dairy and the region&rsquo;s largest food and beverage manufacturing and distribution company. Headquartered in the Kingdom of Saudi Arabia, Almarai Company is ranked as the #1 FMCG Brand in the MENA region and is a market leader in all its categories across the GCC. &ldquo;Almarai currently employs over 46,000 employees servicing some 110,000 retail outlets and has reported net income of SAR 2.31 billion on sales of SAR 20.97 Billion in 2024.&rdquo;
 
 
 
 
 
 An aggressive expansion program together with acquisitions in new vertical markets have created an exciting opportunity to join a dynamic multinational team dedicated to furthering growth plans for the group.
 
 
 
 
 
 
 About the Role:
 
 
 
 To promote professional responsible for communicating the how and why regarding service expectations within our company. These professionals perform several duties, including answering phones, replying by emails, responding to customer questions, and assisting with customer issues.
 
 
 
 
 
 
 Requirements
 
 :
 
 
 Potential candidates must meet the requirements mentioned below:
 
 
 
 
 <ul>
 <li>
 Diploma or preferably in relevant stream (English, Marketing)
 </li>
 <li>
 Experience of office administration and working with the general public.
 </li>
 <li>
 Fluent in English.
 </li>
 <li>
 Minimum 2 years of Experience in the Tele sales field.
 </li>
 <li>
 Hands on knowledge and experience in SAP or similar package.
 </li>
 <li>
 Should be a good team player.
 </li>
 </ul>
 
 
 
 
 Almarai offers a competitive package, generous leave, medical coverage, discretionary bonus, training, and development etc.
 
 
 
 
 
 This is a great opportunity to join a successful and expanding global business, offering an excellent remuneration and benefits package.
 
 
 
 
</div>

Customer Service Representative

Keeta

<div>
 
 We&rsquo;re Hiring: Customer Service Representative
 
 
 
 
 
 Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong, Saudi Arabia and now in Brazil.
 
 
 
 
 
 At
 
 Keeta
 
 , we believe that every customer interaction is a chance to build trust, solve problems, and create impact. If you&rsquo;re passionate about delivering exceptional service and want to grow your career in a dynamic, fast-paced environment &mdash; this role is for you!
 
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 <ul>
 <li>
 Handle customer inquiries &amp; complaints across phone, chat, email, and more
 </li>
 <li>
 Provide clear information about our products &amp; services
 </li>
 <li>
 Support customers with orders (placement, changes, cancellations)
 </li>
 <li>
 Track deliveries &amp; coordinate with teams (Logistics, Sales, Tech/Product)
 </li>
 <li>
 Resolve issues related to delivery, payment, or service
 </li>
 <li>
 Maintain professionalism and represent the Keeta brand in every interaction
 </li>
 <li>
 Share customer feedback to help us improve
 </li>
 <li>
 Join training sessions to stay up to date on products &amp; policies
 </li>
 <li>
 Be flexible to work in shifts (24-hour rotation)
 </li>
 </ul>
 
 
 
 
 
 Why Keeta?
 
 
 
 🌟Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.
 
 
 🌟Fast-Growing &amp; Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth.
 
 
 🌟Global Impact: Join a company that&rsquo;s transforming the way people enjoy food, impacting communities around the world.
 
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 <ul>
 <li>
 0&ndash;1 year experience (no experience needed)
 </li>
 <li>
 Fluent in Arabic &amp; English, with excellent communication skills
 </li>
 <li>
 Typing speed: ~40 WPM preferred
 </li>
 <li>
 Strong multitasking, problem-solving, and customer-focused mindset
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 📍
 
 Location: Riyadh, Saudi Arabia
 
 
 
 Apply now or reach out to our talent team to learn more.
 
 
 
 #NowHiring #SaudiJobs #CustomerService#Keeta
 
 ,
 
</div>

Global Exchange Group

<div>
 
 Global Exchange Group - is a Spanish multinational company, founded in 1996, specialized in foreign currency exchange services at international airports and other areas of great tourist influx. Global Exchange is one of the world leaders in the sector. With a network of over 375 branches at 66 international airports in 29 countries in 5 continents, our staff of over 2,400 offers our services to 12 million Customers every year. Through solid principles based on legality and transparency, technological innovation, excellence in customer service and the care of its human capital, Global Exchange Group aims to create value for all its stakeholders, among which are their customers, employees or the different partners. Its mission is to offer quality currency exchange services to all travellers worldwide based on two clear lines of business: Currency exchange services at international airports and hotel resorts and, online and telephone currency exchange services, offered to both private individuals and companies, especially travel agencies and banks.
 
 
 
 
 
 Global Exchange Group headquarters are located in Salamanca and Madrid. Global Exchange Group is considered a Fintech company with innovative top technology systems developed internally, for the management and control of its own business and the service of its customers. Visit our website to learn more about us:
 
 http://www.global-exchange.com/en/
 
 
 
 
 
 
 We are a dynamic and forward-thinking organization dedicated to fostering growth, innovation, and excellence in our people management strategies. As part of our expansion in The Kingdom of Saudi Arabia, we are looking for an experienced Customer Service Representative.
 
 
 
 
 
 
 
 
 
 Position Overview:
 
 
 
 
 
 
 The overall goal of the position is to provide excellent service to all our customers, and sell our top-market products, respecting our internal procedures and the legal regulations.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 <ul>
 <li>
 Providing exchange services in line with procedures of the company and legal authorities, centring excellence in customer service.
 </li>
 <li>
 Identify the customer's needs and properly represent the company during the exchange operation, offering the advantages of the process and facilitating the cross-selling transactions.
 </li>
 <li>
 Carry out exchange transactions following the settled procedures, obeying the legal procedures, and attaining excellence in customer care.
 </li>
 <li>
 Be the people responsible for the direct contact with customers and be willing to offer customers the highest level of care.
 </li>
 <li>
 Document transactions according to the legal criteria.
 </li>
 <li>
 Clarify doubts or attend customer suggestions and clear and complete arguments against a complaint during the exchange process.
 </li>
 <li>
 Inform the supervisor of any problem or eventuality that might have occurred during the exchange operation.
 </li>
 <li>
 Positively valuable IT experience in order to efficiently resolving any technical problems and give support remotely to the IT department.
 </li>
 <li>
 Positively valuable availability to travel nationally.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 
 
 <ul>
 <li>
 High school education is the minimum required with 1-2 years of experience in a similar role.
 </li>
 <li>
 University fresh graduates are welcomed.
 </li>
 <li>
 Native Arabic and a good command of verbal and written in English is a must.
 </li>
 <li>
 Additional languages are a plus.
 </li>
 <li>
 Having interest in sales and/or customer services positions or having previous experience in sales and/or customer services positions in retail, fmcg, f&amp;b, tourism sectors is a plus.
 </li>
 <li>
 Strong communication, negotiation, and problem-solving skills
 </li>
 <li>
 Having the ability to understand and identify customer expectations and needs
 </li>
 <li>
 Willingness to make direct contact with customers, to take responsibility, and to provide the best service
 </li>
 <li>
 Willingness to work in different shifts
 </li>
 <li>
 Positively valuable studies in IT or experience background as field services.
 </li>
 </ul>
</div>

Hays

The Role
 We are seeking a dedicated Customer Service Specialist to join a growing investment firm in Riyadh. The ideal candidate will provide exceptional support to clients, ensuring a seamless and professional experience as they navigate investment opportunities and services. Responsibilities: - Respond to client inquiries promptly and professionally via phone, e-mail, and in-person. - Assist clients with account setup, updates, and investment product information. - Resolve customer issues and complaints efficiently, escalating complex cases as necessary. - Maintain accurate records of customer interactions and transactions. - Collaborate with internal teams to improve client experience and service delivery. - Stay updated on company investment products, policies, and industry trends to provide accurate information.
 
Requirements
 <ul>
<li>Proven experience in customer service, preferably in the investment or financial sector, within KSA. - You will need to hold a CME-1 certificate. - Strong communication skills in English and Arabic, both verbal and written. - Ability to handle sensitive information with confidentiality. - Bachelor’s degree in business, finance, or related field is preferred.</li>
</ul>
About the company
 At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. With over 50 years success under our belts and a workforce of 10,000+ people across 32 countries, weve evolved to put our customers at the heart of everything we do. So much more than a specialist recruitment business, what really sets us apart is our knowledge through scale, deep understanding and our ability to meaningfully innovate for our customers. By providing advice, insights and expertise on issues you face today in the fast-paced world of work, we help you make the right decisions for tomorrow. Offering an unrivalled suite of recruitment and workplace solutions, whether youre looking for whats next in your career, or have a gap to fill, well help you get where you want to go. You can rely on us to deliver today and help you plan for tomorrow.

Customer Service

Explore 1556+ Client service representative in Riyadh this October. Find roles across top companies and apply now to boost your career.

1556 client service representative jobs IN Riyadh

Client Service Representative

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