customer service representative Jobs in Riyadh

customer service representative

sales consultant

sales development representative Jobs in Riyadh

sales development representative

sales representative

call center agent

call center representative

NICE ONE

<div><p>Nice one, a leading innovator in digital retail and e-commerce, is seeking a dedicated and customer-focused professional to join our support team as a Customer Service Representative. If you excel at building positive connections, thrive in fast-paced digital environments, and have a passion for delivering outstanding support, this is your opportunity to make a difference at one of the region&rsquo;s most ambitious online retailers. Bring your service skills, problem-solving mindset, and collaborative spirit to a vibrant company where your contributions will drive customer satisfaction and loyalty.</p><h2 class="jobSectionHeader"><b>
Key Responsibilities &ndash; Customer Service, Support Operations, and Digital Experience</b></h2><ul>
<li><b>Customer Interaction:</b> Respond promptly and professionally to customer inquiries via phone, email, chat, and other digital platforms, ensuring an excellent experience with every interaction.</li>
<li><b>Problem Resolution:</b> Efficiently resolve customer issues including order status, returns, delivery inquiries, and product information while maintaining an empathetic approach.</li>
<li><b>Knowledge Sharing:</b> Stay up-to-date with Nice one&rsquo;s latest products, promotions, and policies to provide accurate answers and helpful recommendations that enhance the customer experience.</li>
<li><b>Order Support:</b> Manage, track, and update customer orders using our e-commerce and CRM systems, ensuring accuracy, timeliness, and clear communication throughout the process.</li>
<li><b>Feedback Collection:</b> Capture valuable customer insights, feedback, and pain points, sharing them with relevant teams to support continuous improvement in our products and services.</li>
<li><b>Team Collaboration:</b> Partner with sales, logistics, and technical teams to ensure a seamless customer journey and resolve more complex inquiries effectively.</li>
<li><b>Reporting:</b> Record and track common customer issues, call trends, and resolutions for ongoing analysis and service optimization.</li>
</ul><h3 class="jobSectionHeader"><b>Required Skills and Qualifications &ndash; Customer Support, Digital Tools, and Communication</b></h3><ul>
<li>High school diploma or equivalent required; post-secondary education in Business, Communication, or a related field is a plus.</li>
<li>Proven experience in customer service, client support, or call center environments, ideally within e-commerce or retail sectors.</li>
<li>Excellent written and verbal communication skills in both Arabic and English, supporting effective interaction with diverse customers.</li>
<li>Comfortable with digital platforms, customer relationship management (CRM) systems, and online order management tools.</li>
<li>Strong problem-solving abilities, with a proactive, solutions-driven attitude.</li>
<li>Organized, attentive to detail, and able to prioritize tasks in a fast-paced, dynamic support environment.</li>
<li>Team-oriented, respectful, and committed to promoting an inclusive and equitable workplace.</li>
</ul><h4 class="jobSectionHeader"><b>Core Competencies &ndash; Customer Service Excellence and E-Commerce Support</b></h4><ul>
<li>Passion for delivering high-quality customer experiences and resolving issues efficiently.</li>
<li>Adaptability to shifting digital trends and evolving customer expectations.</li>
<li>Professionalism, ethical standards, and a strong customer-first mindset in every interaction.</li>
<li>Cultural sensitivity, respect, and dedication to fair treatment for all customers and colleagues.</li>
<li>Commitment to upholding a diverse, gender-neutral, and supportive team culture where everyone succeeds.</li>
</ul><h5 class="jobSectionHeader"><b>What Nice one Offers &ndash; Grow Your Customer Service Career</b></h5><ul>
<li>A dynamic and welcoming team culture that rewards collaboration, learning, and initiative.</li>
<li>Clear pathways for advancement within the exciting digital retail and e-commerce industry.</li>
<li>Ongoing professional development, mentoring, and customer service training to boost your expertise.</li>
<li>Opportunities to showcase your talent and progress in line with your achievements and goals.</li>
<li>Flexible work arrangements that promote work&ndash;life balance and accommodate personal needs.</li>
</ul><h6 class="jobSectionHeader"><b>How to Apply &ndash; Start Your Customer Support Journey with Nice one</b></h6><p>
If you are enthusiastic about supporting customers and eager to play a key role in a leading e-commerce company, we want to hear from you. Nice one celebrates diversity and invites candidates of all genders, backgrounds, and identities to join our inclusive team. Submit your resume today and launch your career as our next Customer Service Representative&mdash;help us deliver exceptional digital experiences across the region!</p></div>

Customer Service Representative

لدله الصحية

<div><div><div><div><h4 class="jobSectionHeader"><b>Call Center Coordinator</b><p>Part Time</p></h4></div><div>
Posted On: Monday, November 10th, 2025</div></div></div><div><div>
Description</div><div><p><b>
Role Purpose:</b></p><p>
Responsible for presenting a professional Call Center services to achieve departmental goals and objectives.</p><p><b>
Key Responsibilities:</b></p><ul><li><div>
Manage outbound calls in a polite and professional manner.</div></li><li><div>
Ensure the customer satisfaction by performing necessary outbound calls related to appointments confirmation and cancellation.</div></li><li><div>
Perform reports that required by direct supervisor.</div></li><li><div>
Maintain and improve quality results by adhering to approved standards and guidelines.</div></li><li><div>
Communicate and confer with customers by using various web based tools.</div></li><li><div>
Execute effective communication skills to deal tactfully with different kinds of customers.</div></li><li><div>
Implements appropriate policies and procedures to achieve the Hospital&rsquo;s goals and objectives in pursuit of Standards of Care, Quality / Performance Improvement</div></li><li><div>
Perform any other tasks within his/her competence as directed by the Call Center Manager.</div></li></ul></div></div><div><div>
Requirements</div><div><p><b>
Necessary Knowledge and Experience:</b></p><ul><li>
0 - 1 years of experience in the related field</li></ul><p><b>
Education and Certification Requirements:</b></p><ul><li>
High school diploma or equivalent.</li></ul></div></div><div><div>
Summary</div><div><div><div><div><b>
Industry</b><b>:</b></div><div><div>
Hospital &amp; health care</div></div></div><div><div><b>
Experience Required</b><b>:</b></div><div><div>
1 year(s) minimum</div></div></div><div><div><b>
Career Level</b><b>:</b></div><div><div>
Officer</div></div></div></div></div></div><div><p>
Required Skills</p><div><p>
Computer Literacy (Word, Excel, Powerpoint)</p><p>
Supervision Skills</p><p>
Adaptability</p><p>
Teamwork</p><p>
Good Communication Skills</p><p>
Flexibility</p><p>
Dependability And Responsibility</p><p>
Honesty And Integrity</p><p>
Strong Work Ethic</p><p>
Motivated To Grow And Learn</p><p>
Strong Self-Confidence</p><p>
Self-Motivated</p><p>
Possessing A Positive Attitude</p></div></div><div><p>
Languages</p><div><p>
EN - Full Professional Proficiency</p><p>
AR - Full Professional Proficiency</p></div></div></div><p></p>

Call Center CoordinatorPart Time

IIQAF

<div><h3 class="jobSectionHeader"><b>Description</b></h3>
<p>We are seeking a dedicated and customer-oriented Call Center Agent to join our vibrant team within the hospitality industry. As the first point of contact for our valued guests, the successful candidate will play a crucial role in delivering exceptional service and support. This position requires excellent communication skills, a friendly demeanor, and the ability to efficiently manage customer inquiries while maintaining a professional tone. The Call Center Agent will be responsible for handling a variety of customer interactions, including reservations, inquiries, and feedback, ensuring that each guest receives personalized assistance.</p>
<h3 class="jobSectionHeader"><b>Responsibilities</b></h3>
<ul><li>Answer incoming calls and respond to customer inquiries</li><li>
Resolve customer complaints and issues in a professional manner</li><li>
Provide product information and assistance</li><li>
Process orders, returns, and exchanges</li><li>
Update customer accounts and records</li></ul>
<h3 class="jobSectionHeader"><b>Requirements</b></h3>
<ul><li>Excellent communication skills</li><li>
Strong problem-solving abilities</li><li>
Ability to work well in a fast-paced environment</li><li>
Basic computer skills</li><li>
Previous customer service experience is a plus</li></ul>
<h3 class="jobSectionHeader"><b>Qualifications</b></h3>
<ul><li>High school diploma or equivalent</li><li>
Customer service training or certification preferred</li><li>
Fluency in English (additional languages a plus)</li></ul>
<h3 class="jobSectionHeader"><b>Benefits</b></h3>
<ul><li>Competitive salary</li><li>
Healthcare benefits</li><li>
Opportunities for career growth</li><li>
Positive work environment</li></ul></div>

Call Center Agent

شركة مهاب الغذائية

<p><b>Job Title:</b> Hybrid Call Center Agent (Customer Service Specialist) <b>Company:</b> Shrimp Shack <b>Location:</b> [Riyadh] (Hybrid: Part-Time Remote, Part-Time In-Office) <b>Job Type:</b> Full-Time / Part-Time</p><p>Who We Are</p><p>At Shrimp Shack, we're not just serving food; we're serving experiences. We're famous for our legendary shrimp baskets and lively atmosphere, and our central support team is the backbone of that great customer experience. We're looking for a motivated and friendly individual to be the &quot;voice&quot; of Shrimp Shack, joining our team in a flexible hybrid role.</p><p>The Role</p><p>As our Hybrid Call Center Agent, you will be the first point of contact for our hungry customers. You'll be the friendly expert who takes their orders, answers their questions, and resolves their issues, ensuring every interaction is as satisfying as our food.</p><p>This role offers the <b>best of both worlds</b>: You'll enjoy the focus and comfort of working from your home office on some days, combined with the teamwork and collaborative energy of working in our [Riyadh] support office on other days.</p><p>What You'll Do</p><ul><li><b>Handle Inbound Orders:</b> Be the primary point of contact for high-volume phone orders for delivery and takeout across multiple Shrimp Shack locations.</li><li><b>Be a Menu Guru:</b> Confidently guide customers through our menu, make mouth-watering recommendations, and upsell specials or add-ons.</li><li><b>Manage Reservations:</b> Assist guests with booking, modifying, or canceling their dining reservations.</li><li><b>Provide &quot;First-Call Resolution&quot;:</b> Listen to customer feedback or complaints (e.g., late delivery, incorrect order) with patience and empathy. Take ownership of the problem and find a solution that leaves the customer happy.</li><li><b>Ensure Accuracy:</b> Meticulously enter all order details, special requests, and payment information into our POS (Point of Sale) system.</li><li><b>Coordinate &amp; Communicate:</b> Act as a liaison between the customer, our kitchen staff, and our delivery partners to ensure a smooth process from call to pickup.</li></ul><p>The Perfect Candidate (You!)</p><p>We're looking for someone who doesn't just take calls, but builds relationships.</p><ul><li><b>You're an Empathetic Communicator:</b> You have a naturally warm, positive, and professional phone presence. You can hear a &quot;smile&quot; in your voice.</li><li><b>You're a Problem-Solver:</b> When a customer is upset, you remain calm and see it as a puzzle to solve, not a conflict to endure.</li><li><b>You're Highly Disciplined:</b> You have a proven ability to be productive, self-motivated, and focused while working from home. You have a quiet, dedicated remote workspace.</li><li><b>You're Detail-Obsessed:</b> You know that the difference between &quot;extra sauce&quot; and &quot;no sauce&quot; is the difference between a happy customer and a bad review.</li><li><b>You're Tech-Savvy:</b> You're comfortable learning new software, using a POS system, and managing multiple applications at once.</li><li><b>You're a Team Player:</b> You value in-office days for collaboration, training, and connecting with your colleagues.</li></ul><p><b>Requirements:</b></p><ul><li>1-2+ years of experience in a customer service, call center, or hospitality role (restaurant experience is a huge plus!).</li><li>A quiet, distraction-free home office setup with a reliable high-speed internet connection.</li><li>Ability to work a flexible schedule, including evenings and weekends (this is restaurant life, after all!)</li></ul><p>Why You'll Love Working Here</p><ul><li><b>True Hybrid Flexibility:</b> Get the perfect balance of remote work and in-office community.</li><li><b>The Best Perk:</b> A generous employee discount on all Shrimp Shack food!</li><li><b>Supportive Team:</b> We're a fast-paced, energetic team that celebrates wins together.</li><li><b>Career Growth:</b> We are a growing brand with opportunities to move up in operations, management, or corporate support.</li></ul><p>&#1606;&#1608;&#1593; &#1575;&#1604;&#1608;&#1592;&#1610;&#1601;&#1577;: &#1583;&#1608;&#1575;&#1605; &#1603;&#1575;&#1605;&#1604;</p><p>&#1575;&#1604;&#1585;&#1575;&#1578;&#1576; &#1575;&#1604;&#1605;&#1583;&#1601;&#1608;&#1593;: &#65020;&#1637;&#1644;&#1632;&#1632;&#1632;&#1643;&#1632;&#1632;&nbsp;&#1604;&#1603;&#1604; &#1588;&#1607;&#1585;</p>

Call Centr

Almarai - المراعي

<div>
 <p>
  <strong>
   The Company:
  </strong>
 </p>
 <p>
  Almarai is the world&rsquo;s largest vertically integrated dairy and the region&rsquo;s largest food and beverage manufacturing and distribution company. Headquartered in the Kingdom of Saudi Arabia, Almarai Company is ranked as the #1 FMCG Brand in the MENA region and is a market leader in all its categories across the GCC. Almarai currently employs over 40,000 employees servicing some 220,000 retail outlets across GCC, Egypt and Jordan and has reported net income of SAR 2.31 billion on sales of SAR 20.97 billion in 2024. For more details, please visit our website &ndash; www.almarai.com.
 </p>
 <p>
  An aggressive expansion program together with acquisitions in new vertical markets have created an exciting opportunity to join a dynamic multinational team dedicated to furthering growth plans for the group.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About the Role:
  </strong>
 </p>
 <p>
  To promote proper usage of All Almarai products to Health-Care Professionals, consumers, as well as support product supply at trade level by detail product features, promote product benefits and advise proper usage instructions when required and handling inbound telephonic product enquiries to call center.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirement:
  </strong>
 </p>
 <p>
  Potential candidate must meet the requirements mentioned below:
 </p>
 <ul>
  <li>
   Diploma degree in a relevant stream (business, sales, nutrition, etc.)
  </li>
  <li>
   2 years of experience in handling tele sales
  </li>
  <li>
   Excellent and effective use of Microsoft Office programs.
  </li>
  <li>
   Excellent verbal and written communication skills in both Arabic &amp; English
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Almarai offers a competitive package, generous leave, medical coverage, discretionary bonus, training, and development etc.
  </strong>
 </p>
 <p>
  <strong>
   This is a great opportunity to join a successful and expanding global business, offering an excellent remuneration and benefits package.
  </strong>
 </p>
</div>


Call Centre Representative

HungerStation | هنقرستيشن

<div>
 HungerStation is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 We are seeking a highly experienced Director of IT Operations to lead and optimize our IT infrastructure, service management, and operations across our offices, dark stores, and cloud kitchens. This is a senior leadership role, based at our Riyadh HQ, critical to ensuring seamless IT operations that support our fast-growing business.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Leadership &amp; Team Management: Lead and mentor a team of 10+ IT professionals, including managers, across helpdesk, infrastructure, and security functions. Ensure alignment with HungerStation&rsquo;s objectives and foster a culture of continuous improvement.
  </li>
  <li>
   Infrastructure &amp; IT Operations: Oversee the design, deployment, and management of IT infrastructure, ensuring high availability, minimal downtime, and optimized performance across all locations, including dark stores and cloud kitchens.
  </li>
  <li>
   Helpdesk &amp; Support Services: Manage the IT Helpdesk, ensuring timely resolution of incidents and service requests, and maintain SLAs with a focus on operational excellence.
  </li>
  <li>
   Security &amp; Access Management: Implement and manage IT security policies, access control, and compliance with industry standards. Collaborate with the security team to ensure system protection and incident response.
  </li>
  <li>
   Call Center Solutions: Oversee call center technologies, ensuring seamless integration with business operations and continuous improvement of customer experience.
  </li>
  <li>
   Vendor &amp; Stakeholder Management: Manage relationships with external vendors and collaborate with cross-functional teams to deliver IT solutions that meet business needs.
  </li>
  <li>
   Budgeting &amp; Reporting: Develop and manage the IT operations budget, providing regular performance reports to senior leadership.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field (Master&rsquo;s preferred).
  </li>
  <li>
   8+ years of experience in IT operations and infrastructure, with at least 3-5 years in a leadership role.
  </li>
  <li>
   Proven expertise in managing IT operations across multiple locations and departments
  </li>
  <li>
   Strong knowledge of IT infrastructure, networks, security, and ITIL best practices.
  </li>
  <li>
   Experience with call center solutions and cloud-based infrastructure is a plus.
  </li>
  <li>
   Excellent leadership, communication, and problem-solving skills.
  </li>
  <li>
   Strong organizational and project management abilities.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   We offer visa &amp; relocation support globally to our permanent employees.
  </li>
  <li>
   Exchange ideas and meet 2000+ colleagues from different teams within Delivery Hero in our active guilds and through our global tech &amp; product community
  </li>
  <li>
   Develop your skills with your personal educational budget for conferences and external training
  </li>
  <li>
   Access our Linkedin learning platform and participate in our various inhouse training
  </li>
  <li>
   And much more&hellip;
   <br/>
   <br/>
  </li>
 </ul>
 You&rsquo;ll have the space to learn, grow, and take ownership of your work. We invest in your development, from training or workshops to free language lessons, and we encourage you to take on projects which both interest and challenge you.
</div>


Director of IT Operations

Hyland

<div>
 <p>
  <strong>
   Overview
  </strong>
 </p>
 <p>
  The Sales Development Representative is responsible for creating and delivering active sales opportunities to Account Managers that are closable in 6-8 months.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Initiate discovery calls to qualified lead prospects with the assistance of the Account Manager; gather information, assess needs, educate on suitable product offerings and determine viability of a sale
  </li>
  <li>
   Maintain purposeful, regular contact with identified prospects to add value and drive sale forward; regular contact includes emails, phone calls and other relevant activities
  </li>
  <li>
   Generate new qualified lead prospects by developing a target list of customers and executing calling and email campaigns
  </li>
  <li>
   Participate in tradeshow events; make contact with potential customers at trade show booth and ensure proper lead follow up after the show
  </li>
  <li>
   Accompany Account Managers to onsite customer meetings
  </li>
  <li>
   Regularly and accurately update all internal systems on all activities
  </li>
  <li>
   Participate in transition call with Account Manager when potential customer moves from lead to genuine sales opportunity; facilitate portions of the call to ensure proper transition
  </li>
  <li>
   Review and evaluate Requests for Proposals; assist prospects with drafting appropriate documentation
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Basic Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Bachelor's Degree
  </li>
  <li>
   Fluency in English and Arabic
  </li>
  <li>
   Inside sales experience
  </li>
  <li>
   Relevant industry experience in Middle Eastern Markets
  </li>
  <li>
   Microsoft Windows and Office proficient
  </li>
  <li>
   Strong business acumen
  </li>
  <li>
   Self-motivated, with high energy and an engaging level of enthusiasm
  </li>
  <li>
   Able to thrive in a fast paced, deadline driven environment
  </li>
  <li>
   Speak or write with ease, clarity and impact, using a communication style appropriate to the subject and the audience
  </li>
  <li>
   Good at investigating situations or issues to get relevant information; adept at asking probing questions to successfully obtain quality information
  </li>
  <li>
   Demonstrated ability to establish rapport and gain the trust of others
  </li>
  <li>
   Sharp, fast learner with a curiosity for technology as well as aptitude
  </li>
  <li>
   Up to 10% travel required
  </li>
  <li>
   Or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job
  </li>
 </ul>
 <p>
 </p>
</div>


Sales Development Representative

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