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call centre representative (female fresher)- arabic speaking Jobs in Riyadh

call centre representative (female fresher)- arabic speaking

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call center representative

Eat At Home

We are looking for a customer-focused and Fresher Call Centre Representative (Female) to join our team.- She will also support the marketing team by engaging with customers, promoting services, and maintaining a positive brand experience.Key Responsibilities- Handle inbound and outbound calls in a professional and friendly manner.- Respond to customer inquiries regarding products, services, pricing, and processes.- Provide accurate and clear information to customers.- Identify customer needs and offer appropriate solutions or support.- Escalate complex issues to relevant departments when necessary.- Support marketing campaigns through follow-up calls and customer engagement.- Assist in generating leads, collecting customer feedback, and updating the CRM system.- Promote company products and services through effective communication.- Maintain detailed and accurate call logs and reports.- Manage customer complaints professionally and ensure timely resolution.- Work closely with sales, marketing, and operations teams for smooth coordination.- Follow company communication procedures, guidelines, and policies.Required Qualifications &amp; Skills- Female candidate only.- High school diploma or bachelor's degree preferred.- Experience as a call center agent, telemarketer, or customer service representative.- Excellent verbal communication skills in Arabic (English is a plus).- Strong listening and problem-solving skills.- Basic computer skills and familiarity with CRM systems.- Customer-oriented mindset with a positive attitude.Personal Attributes- Professional, polite, and confident on the phone.- Strong organizational and multitasking abilities.- Ability to work independently and as part of a team.- Reliable, punctual, and committed to quality service.Benefits- Competitive salary package.- Professional training and development.- Career growth opportunities.- Supportive and friendly work environment.Job Type: Full-time

Call Centre Representative (Female Fresher)- Arabic Speaking

Job SummaryKey Responsibilities- Handle inbound and outbound calls in a professional and friendly manner.- Respond to customer inquiries regarding products, services, pricing, and processes.- Provide accurate and clear information to customers.- Identify customer needs and offer appropriate solutions or support.- Escalate complex issues to relevant departments when necessary.- Support marketing campaigns through follow-up calls and customer engagement.- Assist in generating leads, collecting customer feedback, and updating the CRM system.- Promote company products and services through effective communication.- Maintain detailed and accurate call logs and reports.- Manage customer complaints professionally and ensure timely resolution.- Work closely with sales, marketing, and operations teams for smooth coordination.- Follow company communication procedures, guidelines, and policies.Required Qualifications &amp; Skills- Female candidate only.- High school diploma or bachelor's degree preferred.- Experience as a call center agent, telemarketer, or customer service representative.- Excellent verbal communication skills in Arabic (English is a plus).- Strong listening and problem-solving skills.- Basic computer skills and familiarity with CRM systems.- Customer-oriented mindset with a positive attitude.Personal Attributes- Professional, polite, and confident on the phone.- Strong organizational and multitasking abilities.- Ability to work independently and as part of a team.- Reliable, punctual, and committed to quality service.Benefits- Competitive salary package.- Professional training and development.- Career growth opportunities.- Supportive and friendly work environment.Job Type: Full-time

Job Description: Call Centre Representative (Female Fresher) Arabic Speaking

Foods gate trading Company

&middot; Must be good level of English language, Speaking and Reading.&middot; Ability to work in night shift.&middot; Maintain attendance monthly training program to ensure no drop-in standards is tolerated.&middot; Keep all required notes as per policy and procedures guided by the Reception Manager on Guests visiting the Restaurant.&middot; Ability to review and suggest seating planner to deliver smooth operating each service.&middot; Attend daily briefings and in the Reception Manager absence be able to deliver the Reception briefing of all guests attending the restaurant each service.&middot; Manage &ldquo;Aces in Places&rdquo; skill set with scheduling department team which includes Housekeeping and Reception and Events.&middot; Keep to date with regular guests and requests without prompting.&middot; Full control over seating planner to deliver smooth operating each service.&middot; Keep up to date with fashion trends, brands, celebrities, and other relevant social market trends.&middot; Accountable for the upkeep of the house keeping team to ensure restaurant is impeccable every day and throughout service.&middot; Partake in weekly management meetings with weekly reviews on guests and occupancy and calendar holidays.Job Type: Full-timePay: &#65020;4,000.00 - &#65020;5,000.00 per monthApplication Question(s):<ul><li>Can you start immediately?</li><li>How much is your salary expectations?</li><li>Are you Female Saudi national?</li></ul>Experience:<ul><li>Call Center: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>

Call Center Agent - Restaurant Female Saudi Nationals only

ALTANFEETHI

<div>
 
 
 
 Summary:
 
 
 
 
 Provide high-quality guest support through inbound and outbound communication channels, ensuring efficient issue resolution, positive guest experiences, and adherence to performance standards that reflect Altanfeethi's commitment to service excellence.
 
 
 
 
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Handle inbound and outbound calls, chats, and emails professionally and courteously
 </li>
 <li>
 Resolve inquiries and complaints with empathy, accuracy, and efficiency
 </li>
 <li>
 Document all interactions and case details accurately in the Customer Relationship Management (CRM) system
 </li>
 <li>
 Adhere to established service standards and achieve defined performance metrics
 </li>
 <li>
 Escalate complex or unresolved issues promptly to the appropriate teams for resolution
 </li>
 <li>
 Maintain an updated knowledge of Altanfeethi products, services, and policies to deliver accurate information to guests
 </li>
 <li>
 Contribute to continuous improvement by providing feedback on recurring guest issues and process gaps
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Diploma degree and above in business administration, communications, or a related field preferred
 </li>
 <li>
 Strong verbal and written communication skills in both Arabic and English languages
 </li>
 <li>
 Guest oriented mindset with a passion for delivering exceptional service
 </li>
 <li>
 Ability to manage time effectively in a fast-paced, performance-driven environment
 </li>
 <li>
 1+ years of experience as a Guest Services Representative or in a customer-facing service role.
 </li>
 <li>
 Familiarity with CRM systems and call center tools is an advantage
 </li>
 </ul>
 
 
</div>

Guest Services Representative

Holool Aloula (NCBS National Company for Business Solutions)

<div>
 
 The Network &amp; Unified Communication (UC) Engineer is responsible for designing, implementing, managing, and optimizing enterprise network and unified communication infrastructure. This role ensures secure, reliable, and high-performance connectivity across LAN/WAN/wireless, voice, video, and collaboration platforms, supporting business continuity and productivity.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Design, deploy, configure, and maintain network infrastructure including routers, switches, firewalls, load balancers, VPNs, and wireless technologies.
 </li>
 <li>
 Manage network performance, availability, and capacity; perform proactive monitoring and tuning.
 </li>
 <li>
 Troubleshoot and resolve complex L2/L3 network issues, outages, and performance problems.
 </li>
 <li>
 Administer network services such as DNS, DHCP, IP addressing, VLANs, routing protocols (e.g., OSPF, BGP), and WAN technologies.
 </li>
 <li>
 Implement and maintain network security controls including ACLs, content filtering, VPNs, IDS/IPS, and segmentation.
 </li>
 <li>
 Maintain detailed network documentation including configurations, diagrams, asset inventory, and change logs.
 </li>
 <li>
 Support network upgrades, migrations, and patching activities under change-management processes.
 </li>
 <li>
 Deploy, manage, and support Unified Communication platforms such as Cisco CUCM, Webex, Microsoft Teams, and VoIP solutions.
 </li>
 <li>
 Manage voice gateways, SBCs, SIP trunks, voicemail, call routing, and related UC infrastructure.
 </li>
 <li>
 Monitor UC service availability, voice/video quality, and platform performance; troubleshoot service issues and quality degradation.
 </li>
 <li>
 Manage integration between UC solutions and enterprise applications (e.g., Active Directory, call-center systems).
 </li>
 <li>
 Support implementation of video conferencing, contact-center solutions, and collaboration tools.
 </li>
 <li>
 Maintain UC system documentation, dial plans, configurations, and operational procedures.
 </li>
 </ul>
 
 
 Required Experience &amp; Skills (Sim
 
 
 <ul>
 <li>
 2&ndash;4 years of hands-on experience in network and unified communication support.
 </li>
 <li>
 Good knowledge of routing, switching, VLANs, and basic protocols (TCP/IP, DHCP, DNS).
 </li>
 <li>
 Experience supporting and troubleshooting VoIP/UC platforms (e.g., Cisco CUCM, Webex, or Microsoft Teams).
 </li>
 <li>
 Ability to configure and troubleshoot VPNs, firewalls, and wireless networks.
 </li>
 <li>
 Basic understanding of SIP, call routing, voice gateways, and video conferencing.
 </li>
 <li>
 Familiar with network/UC monitoring and ticketing tools.
 </li>
 <li>
 Strong troubleshooting, communication, and documentation skills.
 </li>
 <li>
 CCNA or equivalent knowledge is preferred.
 </li>
 </ul>
</div>

Network and Communications Engineer

HungerStation | هنقرستيشن

<div>
 HungerStation is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 We are seeking a highly experienced Director of IT Operations to lead and optimize our IT infrastructure, service management, and operations across our offices, dark stores, and cloud kitchens. This is a senior leadership role, based at our Riyadh HQ, critical to ensuring seamless IT operations that support our fast-growing business.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Leadership &amp; Team Management: Lead and mentor a team of 10+ IT professionals, including managers, across helpdesk, infrastructure, and security functions. Ensure alignment with HungerStation&rsquo;s objectives and foster a culture of continuous improvement.
 </li>
 <li>
 Infrastructure &amp; IT Operations: Oversee the design, deployment, and management of IT infrastructure, ensuring high availability, minimal downtime, and optimized performance across all locations, including dark stores and cloud kitchens.
 </li>
 <li>
 Helpdesk &amp; Support Services: Manage the IT Helpdesk, ensuring timely resolution of incidents and service requests, and maintain SLAs with a focus on operational excellence.
 </li>
 <li>
 Security &amp; Access Management: Implement and manage IT security policies, access control, and compliance with industry standards. Collaborate with the security team to ensure system protection and incident response.
 </li>
 <li>
 Call Center Solutions: Oversee call center technologies, ensuring seamless integration with business operations and continuous improvement of customer experience.
 </li>
 <li>
 Vendor &amp; Stakeholder Management: Manage relationships with external vendors and collaborate with cross-functional teams to deliver IT solutions that meet business needs.
 </li>
 <li>
 Budgeting &amp; Reporting: Develop and manage the IT operations budget, providing regular performance reports to senior leadership.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field (Master&rsquo;s preferred).
 </li>
 <li>
 8+ years of experience in IT operations and infrastructure, with at least 3-5 years in a leadership role.
 </li>
 <li>
 Proven expertise in managing IT operations across multiple locations and departments
 </li>
 <li>
 Strong knowledge of IT infrastructure, networks, security, and ITIL best practices.
 </li>
 <li>
 Experience with call center solutions and cloud-based infrastructure is a plus.
 </li>
 <li>
 Excellent leadership, communication, and problem-solving skills.
 </li>
 <li>
 Strong organizational and project management abilities.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 <ul>
 <li>
 We offer visa &amp; relocation support globally to our permanent employees.
 </li>
 <li>
 Exchange ideas and meet 2000+ colleagues from different teams within Delivery Hero in our active guilds and through our global tech &amp; product community
 </li>
 <li>
 Develop your skills with your personal educational budget for conferences and external training
 </li>
 <li>
 Access our Linkedin learning platform and participate in our various inhouse training
 </li>
 <li>
 And much more&hellip;
 
 
 </li>
 </ul>
 You&rsquo;ll have the space to learn, grow, and take ownership of your work. We invest in your development, from training or workshops to free language lessons, and we encourage you to take on projects which both interest and challenge you.
</div>

Director of IT Operations

Almosafer

<div>
 
 
 About the company:
 
 
 
 
 
 
 
 
 
 At Almosafer (part of Seera Group), we&rsquo;re not just part of the travel industry, we&rsquo;re helping shape its future.
 
 
 
 
 
 As Saudi Arabia&rsquo;s leading travel company, we serve millions across every segment of the travel and tourism ecosystem.
 
 
 Rooted in our name &ldquo;Almosafer,&rdquo; meaning the traveler, we strive to make every journey seamless, personal, and purposeful. Our diverse platforms and services are built to deliver enriching experiences that reflect the spirit of Saudi Arabia and the wider region.
 
 
 We&rsquo;re united by a bold vision:
 
 
 To be the undisputed leader in travel services, fostering lasting connections and setting new benchmarks for excellence in the Kingdom and beyond.
 
 
 Our team across Saudi Arabia and the wider region blends deep cultural understanding with forward-thinking innovation, shaping a new standard for travel in the region.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 About the role:
 
 
 
 
 
 
 
 
 
 The Network and Voice Specialist will be responsible for managing, supporting and optimizing
 
 
 our Genesys Cloud platform and ensuring reliable contact center operation across the
 
 
 organization. The role includes secondary responsibilities in network administration, VoIP
 
 
 troubleshooting and supporting real-time communication systems. The specialist will collaborate
 
 
 with global IT team and provide high-quality technical support for our 24/7 contact center and
 
 
 enterprise users.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 
 
 
 
 Genesys Cloud and Network Administration (Voice &amp; Contact Center):
 
 
 ● Manage and maintain Genesys Cloud CX platform including user provisioning, call
 
 
 routing, Architect flows, queues, skills, group and roles.
 
 
 ● Troubleshoot voice quality issues, one-way audio, failed calls and SIP/RTP problems.
 
 
 ● Monitor and analyze Genesys Cloud telephony, BYOC Cloud, WebRTC performance
 
 
 and media metrics.
 
 
 ● Manage integrations using APIs, web services, webhooks and automation scripts.
 
 
 ● Maintain voice configurations and coordinate with Communication teams for SIP trunks
 
 
 and call routing.
 
 
 ● Support contact center operations including all updates, routing optimization and
 
 
 configuration requests.
 
 
 ● Prepare documentation, SOP and platform best practices.
 
 
 ● Assist in managing network infrastructure including Cisco, FortiGate and Palo Alto
 
 
 firewalls:
 
 
 ● Troubleshoot network issues affecting voice quality (latency, jitter, packet loss, QoS).
 
 
 ● Assist in managing VPN, routing, switching, VLANs, firewall policies and network
 
 
 segmentation:
 
 
 ● Monitor network performance using available tools (OpManager, FortiAnalyzer, etc.).
 
 
 ● Ensure VoIP QoS standards and participate in network optimization.
 
 
 ● Can work independently and respond to network escalations as needed.
 
 
 ● Hours: Full-time, shift-based work with potential after-hours support based on company
 
 
 needs.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Profile requirements:
 
 
 
 
 
 
 
 
 <ul>
 <li>
 5+ years of experience in Voice, Network or any Contact Center technologies.
 </li>
 <li>
 Strong hands-on experience with Genesys Cloud CX or other CCaaS/PBX solutions.
 </li>
 <li>
 Proficient in VoIP troubleshooting, RTP/SIP analysis and media diagnostics.
 </li>
 <li>
 Strong networking skills (routing, switching, firewalls, SD-WAN).
 </li>
 <li>
 CCNP, Network+ or equivalent certification is preferred.
 </li>
 <li>
 Genesys Cloud certifications (GCP/GCAP/Architect) are an advantage.
 </li>
 <li>
 Experience with automation APIs or scripting is a plus.
 </li>
 <li>
 Strong communication skills and ability to work independently.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Being you @ Almosafer:
 
 
 
 
 
 
 
 
 
 At Almosafer, our teams work with purpose, clarity, and a shared commitment to doing things the right way.
 
 
 Whether you're building platforms, supporting travelers, or shaping strategy, your work connects to something bigger. Across functions and locations, we value accountability, trust, and collaboration - and we create the structure and space for you to contribute meaningfully from day one.
 
 
 
 
 
 Here, you will find:
 
 
 A purpose-led workplace where your ideas can create real impact
 
 
 Ongoing learning and development to help you grow with intention
 
 
 Recognition that celebrates your wins, both big and small
 
 
 A community built on trust, curiosity, and shared momentum
 
 
 
 
 
 No matter where your journey started, at Almosafer, you will find space to grow, connect, and contribute meaningfully.
 
 
 
 
</div>

Specialist - Network and Voice

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