customer service representative Jobs in Riyadh

customer service representative

inside sales representative Jobs in Riyadh

inside sales representative

sales representative

sales specialist

client service associate

call center representative

alinma

<div>
 
 
 Job Summary:
 
 
 
 Call Center job involves handling incoming or outgoing customer calls to provide support, address inquiries, resolve issues, and sometimes conduct sales. Professionals in this role act as the front line of customer service for an organization, aiming to deliver a positive experience and resolve concerns efficiently.
 
 
 
 
 
 
 Educational Qualifications:
 
 
 <ul>
 <li>
 Diploma degree
 </li>
 <li>
 Bachelor&rsquo;s degree
 </li>
 </ul>
 
 
 
 
 
 Job-related Skills:
 
 
 <ul>
 <li>
 Communication Skills
 </li>
 <li>
 Problem-Solving
 </li>
 <li>
 Active Listening
 </li>
 <li>
 Multitasking
 </li>
 <li>
 Time Management
 </li>
 </ul>
</div>

Call Center Representative

Maximus KSA | ماكسيموس السعودية

<div>
 
 Are you passionate about serving the community and providing exceptional customer support? We are looking for a dedicated
 
 Contact Centre Agent
 
 to join our team! You will play a vital role in managing inbound and outbound calls, scheduling home visits, and assisting social beneficiaries with their inquiries.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Handle inbound and outbound calls efficiently and professionally.
 </li>
 <li>
 Arrange and manage home visit appointments for surveys.
 </li>
 <li>
 Address inquiries related to scheduling and rescheduling visits.
 </li>
 <li>
 Ensure accuracy and attention to detail when inputting data.
 </li>
 <li>
 Build strong relationships with social beneficiaries while providing excellent customer service.
 </li>
 <li>
 Work independently to solve problems and negotiate scheduling solutions.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Knowledge:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in a relevant subject.
 </li>
 <li>
 Tech-savvy with experience using CRM systems, ATS, or similar platforms.
 </li>
 <li>
 Bi-lingual fluency in
 
 English and Arabic
 
 is required.
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Competencies:
 
 
 <ul>
 <li>
 Strong communication and active listening skills.
 </li>
 <li>
 Excellent relationship-building and customer service abilities.
 </li>
 <li>
 Problem-solving, negotiation, and adaptability skills.
 </li>
 <li>
 Attention to detail with accurate data entry.
 </li>
 <li>
 High reliability, integrity, and a compassionate approach to work.
 </li>
 <li>
 Passionate about supporting and serving the community.
 </li>
 </ul>
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 Minimum
 
 2 years&rsquo; experience
 
 in customer service.
 </li>
 <li>
 Previous experience in a contact centre is
 
 desirable
 
 .
 </li>
 <li>
 Exposure to working with social beneficiaries is a plus but not essential.
 </li>
 </ul>
 
 
 
 
 
 Why Join Us?
 
 
 <ul>
 <li>
 Be part of a purpose-driven team making a real impact in the community.
 </li>
 <li>
 Work in a dynamic and supportive environment with opportunities for growth.
 </li>
 </ul>
 
 
</div>

Contact Center Agent

Fast Fit

<div>Company Overview 
Fast Fit EMS Fitness Company was founded in 2019 and has grown into a leading EMS fitness brand in Saudi Arabia. The company operates 11 fitness clubs across major cities and is known for delivering high-quality EMS training solutions. Fast Fit is committed to innovation, customer satisfaction, and providing strong career growth opportunities for its employees. 
Position Summary 
The Sales Specialist (Call Center) is responsible for handling inbound and outbound customer interactions, converting inquiries into sales opportunities, and delivering an excellent customer experience. This role focuses on achieving sales targets, managing customer requests, and building strong relationships through professional communication across phone and digital channels.<div></div><h3 class="jobSectionHeader"> 
Requirements</h3>
Key Responsibilities 
Sales &amp; Customer Engagement 
Handle customer inquiries through phone calls, emails, and digital channels in Arabic and English. 
Convert leads and inquiries into confirmed memberships or sales opportunities. 
Achieve individual and team sales targets while maintaining service quality. 
Follow up with potential clients and manage leads effectively. 
Communication &amp; Relationship Management 
Provide clear, accurate information about services and offers. 
Demonstrate persuasive communication and active listening skills. 
Build trust-based relationships with customers. 
Maintain a professional and polite communication style at all times. 
Operations &amp; Performance 
Accurately document customer interactions and sales activities. 
Manage multiple tasks efficiently in a fast-paced environment. 
Collaborate with team members to support sales campaigns and initiatives. 
Contribute positively to the overall team culture and work environment. 
Qualifications &amp; Requirements 
Experience &amp; Education 
Minimum 1 year of experience in sales, call center, or customer service (preferred). 
Bachelor&rsquo;s Degree is preferred, but not mandatory. 
Candidates with strong sales aptitude and customer-handling experience will be considered. 
Skills &amp; Competencies 
Strong verbal and written communication skills. 
Fluency in Arabic and English. 
Persuasive selling and negotiation skills. 
Strong phone etiquette and active listening ability. 
Ability to multitask, prioritize, and manage time effectively. 
Comfortable working in a target-driven and fast-paced environment. 
Professional appearance and polished demeanor.<div></div><h3 class="jobSectionHeader"> 
Benefits</h3><div>
Work Schedule 
5 working days per week 
Call center&ndash;based role 
Benefits &amp; Growth Opportunities 
Competitive salary package 
High commission structure 
Performance-based incentives 
Comprehensive health insurance coverage 
Specialized internal training programs 
Career growth and promotion opportunities 
Opportunities for regional and global exposure 
30 days of paid annual leave</div></div>
 
Bachelor's degree /Diploma in Exercise Science or related field.
Certification as a Personal Trainer from a recognized organization.
Fluency in English languages.
Strong communication and interpersonal skills.
Ability to motivate and inspire clients.
Passion for health, fitness, and helping others.
Ability to work flexible hours, including evenings and weekends.

Sales Specialist (Call Center)

Tele Sales Specialist

Danone

<div>About the job

Danone Middle East is looking for a talented Healthcare Nutrition Specialist (medical representative) 6 month contract to be based in Riyadh, Saudi Arabia, like you!

In the context of Specialized Nutrition Middle East, you will be responsible to drive and contribute to SN brand market share in the assigned area, build productive scientific-based HCP relationships, taking responsibility for HCP satisfaction and loyalty by meeting their health care nutrition needs.

The candidate will also carry the following responsibilities:

1.Influencing HCP attitude and behavior:
<ul>
<li>Periodical visits to HCPs in hospitals, health clinics, private clinics and private hospitals to establish strong scientific based relationship and position our Healthcare Nutrition solutions as preferred solutions with the HCP's and position SN as Company of first choice for the HCPs. With the appropriate level of scientific based argumentation and relationship development, convince HCPs to choose our solutions as first choice.</li>
</ul><ul><li>Ensure all doctors/HCP/KOL receive the right message, information, and clinical studies.</li>
<li>Illustrate the benefit/s of our solutions to the HCPs.</li>
<li>Conduct scientific audio / visual meetings for HCPs.</li>
</ul>
2. Area Management:
<ul>
<li>Identity business opportunities within respective area and evaluate learning's to develop business initiatives and tactics to realize the real potential.</li>
</ul><ul><li>Implement &quot;weekly call cycle&quot; in constant coordination with direct manager.</li>
<li>Understand and respond to competitive activities and initiate and recommend actions to counter-act these in order to help protect our market position.</li>
<li>Maintaining a high level of product knowledge to ensure the ability to understand and explain all product information and hand outs and answer any question from HCP.</li>
<li>Following up customer queries/complaints.</li>
<li>Review business plan in line with cycle objectives on a quarterly basis with the Head of KSA.</li>
<li>Compile and submit reports on promotional activities in accordance to established formats and schedule.</li>
<li>Ensure that all business is conform to the WHO and local government code of ethics for infant formula products.</li>
<li>Conducting seminars and detailing nutrition education activities.</li>
<li>Daily database management and compliance with administrative procedures &amp; processes.</li>
<li>Ensure the accomplishment of qualitative and quantitative key performance indicators assigned for him/her for his/her respective area on daily, monthly and yearly bases.</li>
</ul>
3.Team Input:
<ul>
<li>Participate in daily and/or weekly meetings to discuss the market situation, problems that were faced and to appraise the activities versus the monthly KPIs.</li>
</ul><ul><li>Helping to run seminars/events.</li>
</ul>
4. Intelligence and Insights Gathering:
<ul>
<li>Collecting intelligence on the HCP Universe, e.g. Identifying new contacts.</li>
<li>Monitor all competitor activities, including consumer offers, medical conferences and round tables and report it to management.</li>
<li>Conduct medical detailing face to face call and have on-going contact with identified lists of HCPs across the defined geographical area.</li>
<li>Build strong relationships to targeted HCPs and mapping the Decision-Making networks in the region.</li>
<li>Carry out promotional activities with targeted HCPs.</li>
<li>Update competitor intelligence and input into database.</li>
<li>Record and report back on call visits and progress against set objectives.</li>
<li>Attend and participate in internal meetings as required.</li>
</ul>About you

To be successful in the role you should ideally have: 

Bachelor and Experience:
<ul>
<li>Education: BSc. in Medical, Pharmacist or Dietitian</li>
<li>Experience Fresh to 1 year</li>
<li>Experience in Nutrition field is a plus. Experience with Primary Healthcare Center is a plus as well.</li>
</ul>
Location:

Riyadh, Saudi Arabia.

Skills:
<ul>
<li>Consumer Orientation: enabling the business to serve the consumer.</li>
<li>Entrepreneurial: recognizes and seizes business opportunities.</li>
<li>Rigor: thinks systematically, plans effectively.</li>
<li>Transparency: acts in an open and respectful manner.</li>
<li>Decision Making: combines decisiveness with sound judgment.</li>
<li>Team Player: connects effectively with others.</li>
<li>Getting Things Done: delivers results and measures performance according to plan.</li></ul> 


Languages required:

Arabic native and English.

Danone Values: 
Candidates are expected to adhere to Danone's core values: Humanism, Openness, Proximity &amp; Enthusiasm.
About us What we offer

Working in Danone MENA is one of the best places to build a strong career through everyday learning, empowerment, and team collaboration in an open culture &amp; environment. Our culture fosters autonomy and empowerment, where your everyday can be a fresh adventure - full of new possibilities and opportunities for your development.

Danone MENA doesn&rsquo;t just welcome what makes you unique, we value it. We&rsquo;re proud to be an equal opportunity employer, where all hires to our team are based on qualifications, merit, and business needs. We recruit, employ, train, and promote regardless of race, color, religion, disability, sex, national origin, age, genetic characteristic, or any other protected status. Faithful to our values of openness and humanism, all of our employees share in the commitment to engage one another with dignity and respect. 

<ul>
<li>Global exposure and growth opportunities.</li>
<li>Competitive salary and benefits package.</li>
<li>A culture that celebrates diversity, inclusion, and purpose.</li>
<li>Access to learning programs and development opportunities.</li>
</ul>What&rsquo;s Next?
<ul><li>If you are the Healthcare Nutrition Specialist- Riyadh we are looking for, click on &quot;apply&quot; now before December the 4th.</li>
<li>Closing Date: April 19, 2026</li>
<li>For more information about Danone, its people, and its business, please visit www.danone.com</li>
</ul>
#LI-FIELD

#LI-KSA

#LI-MENA</div>

Healthcare Nutrition Specialist - Riyadh (Temp 6-month contract)

NICE ONE

<div>Join Nice One as a Customer Service Representative to deliver outstanding support to our customers, handle inquiries across channels, and help maintain a positive brand experience. This role is open to all candidates and supports diversity and inclusion. The ideal candidate is patient, communicative, and customer-focused with the ability to resolve issues efficiently while representing Nice One professionally.
<h2 class="jobSectionHeader">
Primary Responsibilities &ndash; Provide timely, accurate, and friendly customer support</h2>
<ul>
<li>Respond to customer inquiries via phone, email, chat, and social media in a professional and courteous manner, following company guidelines and tone.</li>
<li>Resolve customer issues and complaints by identifying root causes, proposing solutions, and escalating to appropriate teams when necessary to ensure timely resolution.</li>
<li>Process orders, returns, exchanges, and refunds accurately in the company systems while ensuring adherence to policies and quality standards.</li>
<li>Document customer interactions and maintain detailed, accurate records in the CRM to support follow-up and continuous improvement.</li>
<li>Collaborate with operations, logistics, and store teams to track order status, inventory availability, and delivery exceptions that affect customers.</li>
<li>Provide clear product and service information, including troubleshooting steps, warranty guidance, and service timelines to set accurate customer expectations.</li>
<li>Contribute to knowledge base updates and suggest process improvements based on recurring customer feedback and trends.</li>
<li>Meet individual and team KPIs for response time, resolution rate, customer satisfaction (CSAT), and quality assurance metrics.</li>
<li>Promote a respectful, inclusive customer experience and follow all company policies and local regulations related to customer service.</li>
</ul>
<h3 class="jobSectionHeader">Qualifications and Skills &ndash; Customer-focused with strong communication ability</h3>
<ul>
<li>High school diploma or equivalent; additional training in customer service, communication, or related fields is a plus.</li>
<li>Previous experience in customer service, call center, retail support, or a related role is preferred.</li>
<li>Excellent verbal and written communication skills in Arabic; English proficiency is an advantage for cross-team collaboration and reporting.</li>
<li>Comfortable using CRM systems, ticketing tools, and basic office software (Google Workspace or equivalents).</li>
<li>Strong problem-solving skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.</li>
<li>Empathetic, patient, and able to de-escalate tense situations while maintaining professionalism.</li>
<li>Flexible availability to work shifts including weekends and occasional evenings as required by business needs.</li>
</ul>
<h4 class="jobSectionHeader">Personal Attributes &ndash; Service-oriented, reliable, and collaborative</h4>
<ul>
<li>Customer-first mindset with a friendly, approachable demeanor.</li>
<li>Dependable and punctual, demonstrating integrity and accountability in daily responsibilities.</li>
<li>Team player who supports colleagues and contributes to a positive, inclusive workplace culture.</li>
<li>Adaptable and open to feedback, continuously seeking ways to improve personal and team performance.</li>
<li>Calm under pressure and able to prioritize tasks to meet service-level expectations.</li>
</ul>
<h5 class="jobSectionHeader">Benefits and Work Conditions &ndash; Competitive package and learning opportunities</h5>
<ul>
<li>Competitive salary with performance-based incentives and recognition programs.</li>
<li>Local role with opportunities for career growth within Nice One and training in customer service best practices and systems.</li>
<li>On-the-job training at no cost to employees and ongoing coaching to develop customer care skills.</li>
<li>Employee benefits consistent with company policy and local labor regulations.</li>
<li>An inclusive workplace that values diversity and equal opportunity for all applicants.</li>
</ul>
<h6 class="jobSectionHeader">How to Apply &ndash; Join Nice One&rsquo;s customer support team</h6>

If you are a dedicated customer service professional or motivated candidate ready to support customers and contribute to an exceptional brand experience, submit your CV through our online recruitment portal. Please include your city of residence, relevant customer service experience, and availability. We welcome applicants from all backgrounds and look forward to reviewing your application.</div>

Customer Service Representative

Nestlé

<div>Location: Jeddah / Riyadh
Previous experience: Field sales/Tele-sales
Department: Sales &ndash; CS 
Position Summary 
We are seeking a motivated and results-driven Tele-Sales Agent to join our team.
The successful candidate will be responsible for contacting potential customers, presenting products or services, and closing sales over the phone while maintaining excellent customer service standards. 
Key Responsibilities:<ul><li>
Achieve monthly and quarterly sales targets through proactive outbound calls, follow-ups and referrals.</li><li>
Convert leads into sales by effectively communicating product benefits and addressing customer inquiries and concerns.</li><li>
Key skills include excellent bilingual verbal/written communication and active listening abilities.</li><li>
Proven sales skills with the ability to negotiate effectively.</li><li>
Candidates should be self-driven, resilient in handling rejection, and adaptable to changing scenarios.</li><li>
Performance will be measured by sales closed, revenue generated, customer feedback, retention rates, call volume, and conversion rates.</li><li>
Shifts flexibility and a willingness to join events, booths, or field activities are highly desired.</li></ul> 
Qualifications:<ul><li>
High school diploma or equivalent; associate degree preferred.</li><li>
Previous experience in a customer service or call center role</li><li>
Proficient in using computer systems and software.</li></ul></div>

Tele-sales Agent

Explore 225+ Call center representative in Riyadh this April. Find roles across top companies and apply now to boost your career.