associate / senior associate - consumer experience, ksa

account manager

account management specialist Jobs in Riyadh

account management specialist

associate / senior associate - consumer experience, ksa Jobs in Riyadh

communication associate

customer success specialist Jobs in Riyadh

customer success specialist

client service associate

NextEra

<div>
 <p>
  Dear All,
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   NextEra is
  </strong>
  looking for
  <strong>
   dynamic
  </strong>
  resources in
  <strong>
   IT-Site Reliability Engineer
  </strong>
  role.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role Title:
  </strong>
  Site Reliability Engineer &ndash; L2 Support
 </p>
 <p>
  <strong>
   Function:
  </strong>
  Cloud &amp; Infrastructure Operations / Managed Services
 </p>
 <p>
  <strong>
   Role Level:
  </strong>
  L2 Technical Support
 </p>
 <p>
  <strong>
   Location:
  </strong>
  Riyadh
 </p>
 <p>
  <br/>
 </p>
 <p>
  The SRE L2 Support Engineer will be responsible for maintaining the reliability, availability, performance, and operational stability of business-critical applications and platform services hosted across GCP, OCI, Kubernetes, network services, Kafka, Redis, S3-compatible storage, event bus, databases, and open-source observability platforms. The role requires hands-on experience in incident management, monitoring, troubleshooting, service restoration, automation support, and operational governance using Grafana, Tempo, Loki, Prometheus, and related open-source ecosystem tools. The engineer will work closely with L1 support, L3/platform engineering teams, application teams, cloud teams, database teams, network teams, and customer stakeholders to ensure timely incident resolution, proactive problem management, and continuous improvement of service reliability.
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Provide L2-level support for incidents, service requests, alerts, and operational issues across GCP, OCI, Kubernetes, network services, Kafka, Redis, S3-compatible storage, event bus, databases, and open-source observability platforms.
  </li>
  <li>
   Own incident triage, technical investigation, service restoration, escalation coordination, and closure documentation for priority incidents within agreed service levels.
  </li>
  <li>
   Perform deep-dive troubleshooting using metrics, logs, traces, dashboards, events, Kubernetes health data, cloud service telemetry, database alerts, Kafka lag indicators, Redis metrics, storage events, and network diagnostics.
  </li>
  <li>
   Monitor service availability, latency, error rates, saturation, capacity trends, pod health, node health, cluster resource utilization, Kafka consumer lag, Redis performance, database availability, object storage health, event bus failures, and network connectivity using Grafana, Prometheus, Loki, and Tempo.
  </li>
  <li>
   Support major incident management by providing technical analysis, impact assessment, workaround recommendations, timeline inputs, and post-incident review data for cloud, container, messaging, caching, storage, database, and network service issues.
  </li>
  <li>
   Coordinate with L1 teams for alert validation, ticket enrichment, runbook adherence, initial diagnostics, and handover of evidence before L2 engagement.
  </li>
  <li>
   Escalate complex issues to L3 engineering, platform engineering, Kubernetes administrators, cloud operations teams, database administrators, network teams, or product vendors with clear technical evidence and impact details.
  </li>
  <li>
   Execute approved operational tasks including service restarts, pod restarts, deployment validation, namespace checks, log review, configuration verification, certificate checks, storage access validation, Kafka topic and consumer checks, Redis health checks, database connectivity checks, network route validation, and scheduled health checks.
  </li>
  <li>
   Identify recurring incidents and contribute to problem management by performing root cause analysis, documenting known errors, creating corrective actions, and recommending permanent fixes.
  </li>
  <li>
   Create, update, and maintain SOPs, knowledge articles, troubleshooting guides, operational runbooks, alert response guides, and shift handover documentation for the defined technology stack.
  </li>
  <li>
   Support automation and standardization of repetitive operational tasks such as health checks, alert enrichment, log collection, Kubernetes diagnostics, cloud resource checks, Kafka status checks, Redis checks, storage validation, and database connectivity validation.
  </li>
  <li>
   Participate in change implementation support, pre-change validation, post-change monitoring, deployment verification, rollback support, and production readiness checks for GCP, OCI, Kubernetes, messaging, caching, storage, database, and observability changes.
  </li>
  <li>
   Ensure compliance with incident, problem, change, release, access, security, and operational governance processes within the defined SRE operating model.
  </li>
  <li>
   Prepare daily, weekly, and monthly operational reports covering incident trends, SLA performance, recurring issues, capacity observations, observability gaps, automation opportunities, and service improvement actions.
  </li>
  <li>
   Work in rotational shifts, on-call support, weekend support, or extended support windows based on business and client requirements.
  </li>
 </ul>
 <p>
  <strong>
   Required Technical Skills
  </strong>
 </p>
 <ul>
  <li>
   Strong understanding of SRE principles including reliability, availability, scalability, observability, toil reduction, incident response, service-level objectives, and error-budget awareness.
  </li>
  <li>
   Hands-on experience in L2 production support, platform support, cloud operations, Kubernetes operations, or managed services support.
  </li>
  <li>
   Working knowledge of GCP and OCI services, including compute, storage, networking, identity, monitoring, logging, service health, and operational troubleshooting.
  </li>
  <li>
   Hands-on understanding of Kubernetes concepts including clusters, nodes, namespaces, pods, deployments, services, ingress, config maps, secrets, persistent volumes, resource limits, events, logs, and basic troubleshooting commands.
  </li>
  <li>
   Knowledge of network services including DNS, load balancers, firewalls, routing, connectivity checks, certificates, ports, latency, packet loss, and service reachability troubleshooting.
  </li>
  <li>
   Experience supporting Kafka, including topic validation, broker health checks, consumer group status, consumer lag analysis, producer and consumer connectivity, and event streaming issue triage.
  </li>
  <li>
   Experience supporting Redis, including cache availability checks, memory utilization, latency, connection issues, keyspace checks, replication status, and basic performance troubleshooting.
  </li>
  <li>
   Understanding of S3-compatible storage, including bucket access, object availability, permissions, lifecycle behavior, storage events, data transfer failures, and application integration issues.
  </li>
  <li>
   Working knowledge of event bus platforms and event-driven architectures, including event publishing, subscription failures, message routing, retry behaviour, dead-letter handling, and integration troubleshooting.
  </li>
  <li>
   Basic understanding of relational and NoSQL databases, including connectivity checks, query execution validation, job status validation, performance alerts, backup status, replication status, and database availability analysis.
  </li>
  <li>
   Hands-on experience with Grafana for dashboard review, alert visualization, service health monitoring, and operational reporting.
  </li>
  <li>
   Experience using Prometheus for metrics collection, alert rule validation, service target health, scrape status checks, and metric-based troubleshooting.
  </li>
  <li>
   Experience using Loki for log search, log correlation, application log analysis, infrastructure log review, and incident investigation.
  </li>
  <li>
   Experience using Tempo for distributed trace analysis, request flow review, latency investigation, dependency mapping, and transaction-level troubleshooting.
  </li>
  <li>
   Good working knowledge of the open-source ecosystem used in cloud-native operations, observability, automation, container platforms, logging, tracing, monitoring, and service reliability engineering.
  </li>
  <li>
   Ability to analyze logs, metrics, traces, alerts, dashboards, events, and performance indicators to isolate technical issues and support timely service restoration.
  </li>
 </ul>
 <p>
  <strong>
   Experience and Qualifications
  </strong>
 </p>
 <ul>
  <li>
   3&ndash;6 years of experience in SRE, platform support, cloud operations, Kubernetes operations, application production support, or managed services support.
  </li>
  <li>
   Bachelor&rsquo;s degree in Computer Science, Information Technology, Engineering, or a related discipline.
  </li>
  <li>
   Experience supporting business-critical production environments with defined SLA, OLA, escalation, and operational governance processes.
  </li>
  <li>
   Exposure to 24x7 support models, shift operations, major incident calls, client-facing operations, and cross-functional technical coordination.
  </li>
  <li>
   Preferred certifications include Google Cloud Associate Cloud Engineer, Google Cloud Professional Cloud DevOps Engineer, OCI Foundations Associate, OCI Architect Associate, Certified Kubernetes Administrator, Certified Kubernetes Application Developer, Kubernetes and Cloud Native Associate, Prometheus/Grafana observability training, SRE Foundation, or ITIL Foundation.
  </li>
 </ul>
 <p>
  <strong>
   Behavioral and Operational Competencies
  </strong>
 </p>
 <ul>
  <li>
   Strong analytical thinking and structured troubleshooting approach across cloud, Kubernetes, network, database, messaging, caching, storage, and observability layers.
  </li>
  <li>
   Ability to work under pressure during high-severity incidents, production outages, cloud service degradation, Kubernetes failures, Kafka issues, Redis issues, database issues, storage access failures, and network connectivity problems.
  </li>
  <li>
   Ability to prioritize multiple incidents, alerts, requests, platform issues, and operational tasks in a time-sensitive environment.
  </li>
  <li>
   Good collaboration skills across L1, L2, L3, platform engineering, cloud, Kubernetes, network, database, application, and vendor teams.
  </li>
  <li>
   Willingness to learn and continuously improve skills across GCP, OCI, Kubernetes, Kafka, Redis, S3-compatible storage, event bus, databases, Grafana, Tempo, Loki, Prometheus, and the wider open-source ecosystem.
  </li>
 </ul>
 <p>
  <strong>
   Key Deliverables and Success Measures
  </strong>
 </p>
 <ul>
  <li>
   Timely resolution of L2 incidents within agreed SLA and OLA targets across GCP, OCI, Kubernetes, network services, Kafka, Redis, S3-compatible storage, event bus, databases, and observability platforms.
  </li>
  <li>
   Improved service availability, reduced recurring incidents, and faster mean time to restore service across the defined SRE support landscape.
  </li>
  <li>
   High-quality incident documentation, RCA inputs, runbooks, SOPs, alert response guides, and knowledge articles for the supported technology stack.
  </li>
 </ul>
 <p>
  <br/>
 </p>
</div>


Site Reliability Engineer

emagine

<div>
 Position Overview
 <br/>
 <br/>
 Seeking an Azure Architect with proven high-level expertise in driving Cloud Managed Services business and revenue growth. Qualified candidates need to have a successful track record of creating solution architecture for managed services and cloud offerings to enterprise accounts and mid-size companies. Candidates must be able to build relationships with IT Decision Makers and CxO levels of organizations.
 <br/>
 <br/>
 Job Responsibilities
 <br/>
 <br/>
 <ul>
  <li>
   Responsible for gathering/capturing Business requirements from Customer by coordinating with Customer and Sales Team.
  </li>
  <li>
   Understanding customers' AS-IS and TO-BE Infrastructure/Application/Security requirements on Cloud.
  </li>
  <li>
   Understanding RFP/RFI to capture business requirements and prepare for Technical Response.
  </li>
  <li>
   Responsible for creating Optimized Solutions (Sizing, Architecture options, BoM etc.) on Public Cloud platforms (Azure, AWS, GCP) based on customer requirements.
  </li>
  <li>
   Customer Presentations/Whiteboarding of the company&rsquo;s capabilities and Solution prepared with the ability to explain benefits of TO-BE model.
  </li>
  <li>
   Creating Proof of Concept (PoC).
  </li>
  <li>
   Creation of Cloud Migration Plan.
  </li>
  <li>
   Participation in public events and writing Technical whitepapers/Articles/Blogs.
  </li>
  <li>
   Internal Trainings.
  </li>
  <li>
   Help Delivery teams in knowledge transition.
   <br/>
   <br/>
  </li>
 </ul>
 Job Prerequisites
 <br/>
 <br/>
 <ul>
  <li>
   Prior experience on Azure public cloud is mandatory.
  </li>
  <li>
   10-20+ years of IT/Datacenter experience with minimum 2+ years on cloud Infrastructure/Application as SME/Architect on one of the public clouds.
  </li>
  <li>
   Preferably certified on one of the Cloud Technologies (Expert/Associate level).
  </li>
  <li>
   Experience/Understanding of architecting complex Enterprise grade solutions in on-premise and cloud environments.
  </li>
  <li>
   Experience in creating solutions either on Cloud infra IaaS (VM, Storage, Networking, SAP on Cloud etc.) or in Cloud Apps (PaaS, Serverless, Container, CI/CD).
  </li>
  <li>
   Firm grasp on cloud security, leveraging Windows/Linux operating systems, Active Directory, AD integration.
  </li>
  <li>
   Well-versed in designing and building solutions that include high availability, Disaster Recovery architectures.
  </li>
  <li>
   Familiarity with Cloud Automation Tools (Terraform, ANSIBLE, ARM Templates).
  </li>
  <li>
   Client-focused with the ability to influence others to achieve results.
  </li>
  <li>
   Design state-of-the-art technical solutions on cloud that address customer&rsquo;s requirements for scalability, reliability, security, and performance and leverage existing investments.
  </li>
  <li>
   Collaborate with other project teams on technical solutions and help improve service.
  </li>
  <li>
   Ability to learn and work with new and emerging technologies (AI/ML/IoT etc.).
  </li>
  <li>
   Open for local/global travel (30-40%) to client/partner/Event offices/locations as per business requirements.
  </li>
 </ul>
</div>


Azure Architect

Christian Dior

<p></p><div><div><div><div><h3 class="jobSectionHeader"><b>Position
</b></h3><p></p><p>The Senior Sales Associate is responsible for delivering an outstanding customer service to all customers and using appropriate sales techniques and product knowledge to reach the sales targets. In addition, the Senior Sales Executive is responsible for stock replenishment, promotion of products and new launches, and cash handling.
</p></div><p></p><div><h3 class="jobSectionHeader"><b>Job responsibilities
</b></h3><p></p><ul><li>Achieve monthly and annually by using advanced sales techniques and product knowledge.
</li><li>Assess customers&rsquo; needs and provide assistance and information on product features.
</li><li>Responsible on building and maintaining relationships with customers in order to build strong loyalty, through regular use of client book.
</li><li>Focus on selling and up selling.
</li><li>Communicate with customers to assess and satisfy their needs and meet or exceed their expectations.
</li><li>Maintain high standards of Visual Merchandising housekeeping in term of cleanness, display maintenance and stock rotation and participate in inventories.
</li><li>Ensure high level of customer satisfaction through excellent sales service.
</li><li>Maintain an awareness of all promotions and advertisements.
</li><li>Participate in store meetings and training seminars
</li></ul></div><p></p><div><h3 class="jobSectionHeader"><b>Profile
</b></h3><p></p><ul><li>Bachelor&rsquo;s degree/Diploma in Business Administration.
</li><li>Minimum 3 years of working experience in retail industry; luxury industry is preferable.
</li><li>Saudi Nationals only
</li><li>Pleasant and great grooming.
</li><li>Strong communication skills.
</li><li>Passionate with fashion and luxury retail industry.
</li><li>Outstanding customer service.
</li><li>Manage time wisely in a fast-paced environment.
</li><li>Physical ability to stand for extended periods.
</li><li>Flexibility with work varied hours/days, including nights, weekends, and holidays as needed.
</li><li>Willingness to adhere to all company policies, procedures, regulations, and standards.
</li></ul></div></div></div><p></p><div><div><div><div><div><h2 class="jobSectionHeader"><b><i>CHRISTIAN DIOR
</i></b><br>
<b>MAISON
</b><br>
</h2><div><i>&ldquo;Whatever you do &ndash; whether for work or pleasure &ndash; do it with passion! Live with passion,&rdquo; </i>wrote Christian Dior.
<br>
Well before he embarked on his destiny as a couturier, Christian Dior was fascinated with art. The young Normandy native and several friends opened an art gallery when he was just 23. In 1938 he learned the m&eacute;tier of pattern cutter with Robert Piguet and three years later began working as a designer for Lucien Lelong. Right from the founding of his Maison in 1946, he transformed his dreams into irresistible creations, seeking to break with the somber war years by elevating pure joy. His visionary spirit celebrated and enchanted women the world over. In only ten years, Monsieur Dior revolutionized the conventions of elegance and femininity, designing collections infused with dreams.</div></div></div></div></div></div></div><p></p>

Senior Sales Associate Role Riyadh KSA (SAUDI NATIONALS ONLY)

NTT DATA

Make an impact with NTT DATA
<br>Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
<br><br>
Your day at NTT DATA
<br><br>
As a Client Manager at NTT DATA, your role will center on building and nurturing relationships with assigned Small and Medium Business (SMB) accounts, ensuring client satisfaction, driving revenue growth, and expanding opportunities across our technology and cloud solution portfolio, with a strong focus on AWS solutions. Youll utilize our leading technologies and methodologies to understand clients business needs and deliver tailored solutions that help them achieve their digital transformation goals.
<br><br>
Youll manage and grow strategic client relationships by leveraging consultative selling, strategic planning, and account management best practices, coordinating with our global network of offices, technical architects, and solutions engineers to deliver exceptional client experiences. Your focus will include achieving revenue and margin targets, minimizing client churn, maximizing customer retention, and identifying upsell and cross-sell opportunities throughout the customer lifecycle.
<br><br>
By utilizing your extensive knowledge of modern technology sales methodologies, cloud services, and market trends, you will develop and implement account strategies that drive long-term customer success. Youll work closely with major stakeholders to identify business opportunities, provide strategic guidance on AWS solutions, contribute to revenue growth, and support clients through every stage of their buying journey.
<br><br>
You will be utilizing major CRM tools to manage accounts, opportunities, sales pipelines, forecasts, and customer collaboration activities. You will proactively identify, develop, negotiate, and close new business opportunities while analyzing customer requirements, planning strategically, and collaborating across geographies to meet and exceed sales quotas and KPIs.
<br><br>
As the primary point of contact for your clients, youll tackle customer challenges, ensure client satisfaction, and lead contract, pricing, and service agreement negotiations. You will partner with internal teams to translate client requirements into scalable technology and AWS cloud solutions that deliver measurable business value and long-term success.
<br><br>
<b>To thrive in this role, you need to have:</b><br>
•
<br><br>
Strong sales and business acumen, with expertise in consultative and solution-based selling, strategic account planning, and achieving revenue targets.
<br>•
<br><br>
5 years or more of proven experience managing client relationships throughout the customer lifecycle, driving customer satisfaction, retention, and revenue growth through upselling and cross-selling.
<br>•
<br><br>
Strong understanding of AWS services, cloud technologies, and the ability to translate customer business needs into impactful cloud solutions.
<br>•
<br><br>
Knowledge of NTT DATAs technology offerings, client use cases, market trends, and competitive landscape.
<br>•
<br><br>
Ability to identify, develop, advance, negotiate, and close opportunities within assigned accounts and prospects.
<br>•
<br><br>
Experience working in technology sales, account management, or business development, preferably within the SMB segment and exposure to customers across the Middle East and Africa region.
<br>•
<br><br>
Proficiency in Salesforce or other CRM platforms for opportunity management, pipeline tracking, forecasting, and reporting.
<br>•
<br><br>
Strong collaboration skills with the ability to align internal stakeholders, including technical architects, solutions engineers, and delivery teams, around a common customer vision.
<br>•
<br><br>
Excellent communication and presentation skills, with the ability to explain technical concepts to both technical and non-technical audiences.
<br>•
<br><br>
A customer-first mindset, strong problem-solving abilities, and the capability to work independently in a fast-paced and agile environment.
<br>•
<br><br>
Experience leading contract, pricing, and service level agreement negotiations to successfully close customer deals.
<br>•
<br><br>
A bachelors degree or equivalent in Business, Marketing, Sales, or a related field.
<br>•
<br><br>
AWS certifications (such as AWS Certified Cloud Practitioner or AWS Certified Solutions Architect – Associate) are considered an advantage.
<br>•
<br><br>
Fluency in both Arabic and English is required.
<br><br>
<b>Workplace type:</b> On-site Working
<br><br>
About NTT DATA
<br>NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune
<br><br>
Global 100. We are committed to accelerating client success and positively impacting society through
<br><br>
responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with
<br><br>
unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and
<br><br>
application services. Our consulting and industry solutions help organizations and society move
<br><br>
confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more
<br><br>
than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as
<br><br>
established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each
<br><br>
year in RD.
<br><br>
Equal Opportunity Employer
<br>NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
<br><br>
Third parties fraudulently posing as NTT DATA recruiters
<br><br>
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an nttdata.com email address. If you suspect any fraudulent activity, please contact us.

Client Manager - SMB (Jeddah or Dammam)

Fakeeh Care Group

<div>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 Key Responsibilities and Duties: 1. Provide first- and second-level technical support for hardware, software, and network issues. 2. Respond to service requests via phone, email, ticketing system, or in-person. 3. Troubleshoot and support desktop and laptop computers, mobile devices, printers, and other peripherals. 4. Install, configure, and maintain software, hardware, and system updates. 5. Assist in IT asset tracking, inventory management, and equipment setup. 6. Document technical issues and solutions in the service desk knowledge base. 7. Escalate complex issues to senior IT staff or specialized teams as needed. 8. Assist with onboarding and offboarding tasks, including hardware deployment and account setup. 9. Continuously monitor the performance and availability of systems and networks to ensure efficient and effective operation. 10. Plan, test, and implement upgrades for information systems. 11. Integrate new software applications into existing systems. 12. Oversee and supervise system administrators, coordinating with different entities to ensure seamless operations. 13. Ensure new applications are integrated and deployed efficiently across the business. 14. Maintain up-to-date technical documentation, ensuring it is organized and accessible for future reference. 15. Develop and implement backup and disaster recovery procedures to safeguard data and systems. 16. Develop procedures to maintain security and protect systems from unauthorized use, natural disasters, and user abuse.17. Develop tools, procedures, and training sessions for Operations, Client Support, and Systems Development staff to assist with their work. 18. Install, configure, and maintain servers and data storage systems. 19. Mentor team members and educate users on system administration best practices. 20. Stay updated with emerging technologies and best practices in system administration to ensure continuous improvement. 21. Other duties as assigned within the scope of the job.
 <br/>
 <br/>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 Job Requirements Skills and Abilities: - Strong knowledge of system administration for complex operating systems. - Proficiency in designing, implementing, and maintaining mission-critical systems. - Expertise in monitoring system performance and availability. - Ability to develop and implement backup and disaster recovery procedures. - Strong problem-solving skills to address complex technical challenges. - Excellent documentation and organizational skills for maintaining technical records. - Leadership and mentoring skills to guide team members and educate users. - Knowledge of emerging technologies and best practices in system administration. Experience: IT Specialist: 0 - 2 years of experience in IT support or application support in a healthcare setting. Senior IT Specialist: Minimum of 3 years of experience in IT support or application support in a healthcare setting. Education: Bachelor's degree in Information Technology, Computer Science, or related field. Language: Excellent command of oral and written English and prefer Arabic. Licenses / Certifications: Preferred certifications: - CompTIA A+ - Held Desk Institute Support Center Analyst (HDI-SCA) - Certified Hardware Asset Management Professional (CHAMP) Certified IT Asset Manager (CITAM) Microsoft Certified: Modern Desktop Administrator Associate Project Management Professional (PMP) IT Infrastructure Library (ITIL)
</div>


IT Specialist

Noventiq GCC

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 Noventiq is expanding its team &amp; is on the lookout for goal-oriented, self-driven &amp; motivated individuals, to support the next phase of company&rsquo;s growth strategy.
 <br/>
 <br/>
 Industry: IT/Cloud Services
 <br/>
 <br/>
 Location: Riyadh, KSA
 <br/>
 <br/>
 Job Title &ndash; Senior Solutions Architect
 <br/>
 <br/>
 <strong>
  Role Overview
  <br/>
  <br/>
 </strong>
 We are looking for a
 <strong>
  Senior Solutions Architect &ndash; Data &amp; AI
 </strong>
 who can independently lead customer engagements, shape complex solutions, and drive strategic conversations across business and technology stakeholders.
 <br/>
 <br/>
 This role requires a
 <strong>
  self-driven, client-facing architect
 </strong>
 who is comfortable owning the entire solution lifecycle&mdash;from discovery to proposal&mdash;while specializing in
 <strong>
  modern data platforms, analytics, and AI/ML solutions on Azure
 </strong>
 .
 <br/>
 <br/>
 <strong>
  Fluency in Arabic is mandatory
 </strong>
 , as the role will involve direct engagement with Middle East customers.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Client Engagement &amp; Solution Ownership
  </li>
  <li>
   Act as the primary solutions architect in customer discussions&mdash;owning conversations end-to-end without dependency.
  </li>
  <li>
   Lead CXO-level and technical workshops, translating business challenges into scalable Data &amp; AI solutions.
  </li>
  <li>
   Independently drive solution discovery, architecture definition, and proposal creation.
  </li>
  <li>
   Build trusted advisor relationships with customer stakeholders, especially within Arabic-speaking regions.
  </li>
  <li>
   Data, AI &amp; Application Architecture
  </li>
  <li>
   Design and architect end-to-end enterprise solutions, including:
  </li>
  <ul>
   <li>
    Modern Data Platforms (Data Warehouses, Lakehouse, real-time analytics)
   </li>
   <li>
    AI/ML solutions (predictive analytics, NLP, GenAI, copilots)
   </li>
   <li>
    Application architectures (microservices, APIs, event-driven systems)
   </li>
  </ul>
  <li>
   Integrate data platforms with enterprise applications (CRM, ERP, custom apps).
  </li>
  <li>
   Define data strategies, API strategies, and application integration models.
  </li>
  <li>
   Ensure solutions are scalable, secure, high-performing, and cost-optimize
  </li>
  <li>
   Pre-Sales Leadership
  </li>
  <li>
   Lead the technical component of bids, proposals, and RFP responses.
  </li>
  <li>
   Develop high-quality solution artifacts:
  </li>
  <ul>
   <li>
    Architecture diagrams
   </li>
   <li>
    Cost models &amp; TCO optimization
   </li>
   <li>
    Implementation roadmaps
   </li>
   <li>
    Value propositions aligned to business outcomes
   </li>
  </ul>
  <li>
   Participate in solution demos, PoCs, and design validations.
  </li>
  <li>
   Business &amp; Strategic Alignment
  </li>
  <li>
   Translate customer business goals into measurable data and AI outcomes.
  </li>
  <li>
   Identify opportunities for:
  </li>
  <ul>
   <li>
    Data modernization
   </li>
   <li>
    AI adoption and innovation
   </li>
   <li>
    Upsell/cross-sell within existing accounts
   </li>
  </ul>
  <li>
   Balance technical excellence with commercial viability.
  </li>
  <li>
   Collaboration &amp; Delivery Alignment
  </li>
  <li>
   Work closely with sales, delivery, and engineering teams for seamless transition from presales to execution.
  </li>
  <li>
   Provide architectural oversight during initial delivery phases where needed.
  </li>
  <li>
   Mentor junior architects and engineers on Data &amp; AI, and application architecture
   <br/>
  </li>
 </ul>
 <strong>
  Required Skills &amp; Expertise
  <br/>
  <br/>
 </strong>
 <strong>
  Technical &ndash; Data &amp; AI
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong expertise in Azure Data &amp; AI ecosystem, including:
  </li>
  <ul>
   <li>
    Azure Data Factory / Synapse / Microsoft Fabric
   </li>
   <li>
    Azure Databricks
   </li>
   <li>
    Azure Machine Learning &amp; AI Services (incl. OpenAI)
   </li>
  </ul>
  <li>
   Deep understanding of:
  </li>
  <ul>
   <li>
    Data architecture patterns (Lakehouse, data mesh, etc.)
   </li>
   <li>
    Data governance, security, and compliance
   </li>
   <li>
    AI/ML lifecycle and MLOps
   </li>
  </ul>
  <li>
   Experience in Azure-native and hybrid architectures.
   <br/>
  </li>
 </ul>
 <strong>
  Technical &ndash; Application &amp; Integration
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong experience in application architecture, including:
  </li>
  <ul>
   <li>
    Microservices and distributed systems architecture
   </li>
   <li>
    API design and management (REST, GraphQL, API gateways)
   </li>
   <li>
    Event-driven architectures (Kafka, messaging systems)
   </li>
  </ul>
  <li>
   Experience with application modernization:
  </li>
  <ul>
   <li>
    Monolith to microservices transformation
   </li>
   <li>
    Containerization and orchestration (Docker, Kubernetes)
   </li>
  </ul>
  <li>
   Familiarity with integration patterns:
  </li>
  <ul>
   <li>
    Data + application integration (ETL + APIs)
   </li>
   <li>
    Middleware and enterprise integration platforms
   </li>
  </ul>
  <li>
   Understanding of frontend/backend separation and digital application stacks
   <br/>
  </li>
 </ul>
 <strong>
  Professional
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Proven track record of independently handling pre-sales engagements and closing complex deals.
  </li>
  <li>
   Strong ability to articulate business value, not just technical solutions.
  </li>
  <li>
   Experience working with Middle East clients is highly preferred.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Language
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Fluency in Arabic (spoken and written) &ndash; mandatory
  </li>
  <li>
   Strong English communication skills
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Experience &amp; Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   8+ years of experience in technology consulting / architecture
  </li>
  <li>
   4+ years in Data &amp; AI solutions architecture
  </li>
  <li>
   Strong pre-sales or consulting background with customer-facing roles
  </li>
  <li>
   Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, Data Science, or related field
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Certifications (preferred But Not Required)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Microsoft Certified: Azure Solutions Architect Expert
  </li>
  <li>
   Microsoft Certified: Azure Data Engineer Associate
  </li>
  <li>
   Microsoft Certified: Azure AI Engineer Associate
  </li>
  <li>
   Microsoft Certified: Designing Azure Solutions
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Key Traits for Success
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Self-starter with the ability to operate independently in high-stakes environments
  </li>
  <li>
   Strong storytelling and executive communication skills
  </li>
  <li>
   Commercially aware with a solution-selling mindset
  </li>
  <li>
   Passion for Data, AI, and emerging technologies
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Location: Riyadh - NQKSA, Riyadh, Riyadh, Saudi Arabia
</div>


Senior Solutions Architect - Data & AI

Microland

<div><div><div><div><div><p><b>Job Description</b></p>:</div><div><p><b>
Education Qualification :
</b><br>
Any Graduate<br>
<br>
<b>Skills :</b><br>
Primary -&gt; Technology | Hardware and Networking | Installation, configuration, maintainance and repair | 1 - Aware<br>
Primary -&gt; Technology | Windows Operating System | Installation, configuration and management | 1 - Aware<br>
Secondary -&gt; Technology | Audio, Video support | Installation and configuration | 1 - Aware<br>
Tertiary -&gt; Technology | End Point Security | Antivirus management, data encryption, DLP, desktop firewall, VPN, AD policies | 3 - Experienced<br>
Tertiary -&gt; Behavioral | Aptitude | Communication | 2 - Knowledgeable<br>
<br>
<b>Certification :</b><br>
Technology | Microsoft 365 Certified | Modern Desktop Administrator Associate<br>
<br>
1) Field Services Support Engineers? primary responsibility is to provide support to an organization?s IT systems to help them meet their business goals, this is done by ensuring that all computers and networks operate efficiently with high uptime.<br>
2) As a desktop engineer, you may need to assemble and install client desktop computers and assist the end-user in securing their hardware.<br>
3) This role also involves hands &amp; feet support for various IT support teams to perform activities related to periodic maintenance to handling individual systems hardware, software, and network queries<br>
4) To support daily technical support activities for computers &amp; all other end point devices. Update the support ticket with the progress, to set up and test desktop computer peripherals.<br>
5) To perform the system changes adhered to organizational policies.<br>
6) Conduct remote desktop troubleshooting to end user issues. Maintain technical documentation in association with other functional departments<br>
7) Technical Skills<br>
a. Windows Operating System:<br>
b. Ability to Install and troubleshoot different versions of Windows OS independently. E.g. Windows XP. Windows 7, Windows 10 and Windows 11<br>
c. Understanding of desktop applications and how do they work, installation &amp; uninstallation.<br>
d. Understanding of domain setup &amp; ability to add / remove computers to domain. update Group policies. carry out Disk management, Disk Encryption, Wireless configuration. check utilization and availability, ability to perform start up and shut down services by following SOP. deploy gold images on multiple desktops using SOP, Ability to install and configure client applications independently<br>
<br>
8) In addition to above, support and perform below activities.<br>
a. Exchange and Mobility Clients<br>
b. Printer management<br>
c. Backup and Recovery<br>
d. Audio, Video support<br>
e. End Point Security/Patch Management<br>
f. Hardware and Networking</p></div></div></div></div><div><div><div><div><p><b>
Location</b></p>:</div><div><p>
Saudi Arabia - Riyadh</p></div></div></div></div><div><div><div><div><p><b>
Created On</b></p>:</div><div><p>
30-Jun-2026</p></div></div></div></div></div><div></div>

Engineer - Field Services

Explore 253+ Client service associate in Riyadh this July. Find roles across top companies and apply now to boost your career.