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customer service specialist

client service associate

Delta Executive Search

<div>
 
 
 Background:
 
 
 
 
 
 
 Our client, A leading global investment firm specializes in providing tailored solutions across the Private Markets for institutional clients is looking for a detailed-orientated individual for the Business Development team to help the existing client managers and business development professionals to manage their outreach, with the Middle East as a primary focus
 
 
 
 
 
 The structure supports a fully integrated model that encompasses Primary investments, Secondary investments, Co-Investments / Direct investments, Data Services, and Portfolio Analytics &amp; Reporting across all Private Market asset classes. This approach enables the firm to offer specialized expertise in
 
 
 (i) designing and building customized Private Market portfolios and
 
 
 (ii) delivering a high standard of service to a select group of distinguished institutional clients
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Using Salesforce proactively to help build lists of prospects, event management and day-to-day updates
 </li>
 <li>
 Working with the existing sales team on a daily basis to build sales momentum and opportunities
 </li>
 <li>
 Liaise between the asset class and sales teams
 </li>
 <li>
 Help construct customised presentations for separately managed account / bespoke opportunities
 </li>
 <li>
 Help plan events, including logistical support around AV, presentations, venues, as well as invite lists
 </li>
 <li>
 Responding by e-mail and/or phone to information requests
 </li>
 <li>
 Joining meetings with clients and potential where applicable
 </li>
 <li>
 Working on existing client data requests
 </li>
 <li>
 Helping to build prospective roadshows and fundraising campaigns
 </li>
 <li>
 Generating reports for internal use
 </li>
 <li>
 Upload and maintain research data within Salesforce
 </li>
 <li>
 Able to travel to different offices and event locations in time
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree at the minimum
 </li>
 <li>
 Related client service experience in financial services, alternative fund or corporate administration or similar field experience required
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Knowledge of Open and Closed Ended Structures
 </li>
 <li>
 Highly motivated individual with demonstrated initiative, independence and adaptability
 </li>
 <li>
 Strong Excel skills and familiarity with the Microsoft Office Suite
 </li>
 <li>
 Experience using and managing Salesforce, Microsoft CRM and Microsoft Sharepoint or an equivalent database
 </li>
 <li>
 Meticulous attention to detail; strong organizational skills and the ability to multi-task and manage time in a detail oriented environment
 </li>
 <li>
 Enthusiastic about private markets
 </li>
 <li>
 Able to communicate with confidence to a wide range of audiences, including senior team members.
 </li>
 <li>
 Willing to learn quickly and enthusiastic about growing the client base across asset classes
 </li>
 <li>
 Interest or experience in the Middle East market
 </li>
 </ul>
</div>

Business Development Analyst, Global Private Markets Institution, Riyadh

Amazon

<div>
 
 Description
 
 
 
 As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You&rsquo;ll be the first point of contact for our Saudi Arabia customers in both Arabic and English by answering their requests through phone, chat and/or email &ndash; this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.
 
 
 What are your hours?
 
 
 This role requires working variable hours to match when customers need us most. You will work [insert if shift is day and late shifts and your work week is minimum 40 hours. In order to match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of 8 am and 10 pm Monday to Sunday. You will receive your work schedule at least 1-2 weeks in advance and your shifts may change every 1-4 weeks. You may be required to work national holidays. You will learn more about your exact schedule closer to your start date.
 
 
 What strengths will you bring?
 
 
 <ul>
 <li>
 Hard-working, articulate, and detail-oriented
 </li>
 <li>
 Friendly and customer-focused in every situation
 </li>
 <li>
 Ability to learn quickly and embrace change
 </li>
 <li>
 Comfortable multi-tasking in a high-energy environment.
 
 
 </li>
 </ul>
 What benefits will you receive?
 
 
 
 Benefits
 
 
 
 One of the great things about joining Amazon&rsquo;s Customer Service team is that you don&rsquo;t need past experience in customer service. You&rsquo;ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:
 
 
 <ul>
 <li>
 Medical insurance for the employee, as well as their spouse and children
 </li>
 <li>
 Amazon employee discount
 </li>
 <li>
 Nursery Benefit
 </li>
 <li>
 Life Insurance
 </li>
 <li>
 Expert training and ongoing opportunities to learn more and develop your skills
 
 
 </li>
 </ul>
 
 About The Team
 
 
 
 Our mission at Amazon is to be Earth&rsquo;s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that&rsquo;s why you&rsquo;ll find we approach things differently here. You won&rsquo;t be asked to read from a script or learn dialogue by heart. Instead, we&rsquo;ll provide you with the training you need to problem solve for our customers. You&rsquo;ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Minimum age: 18 years old
 </li>
 <li>
 Be a Saudi national
 </li>
 <li>
 Minimum qualification of a high school degree - Passed
 </li>
 <li>
 Strong communication skills in Arabic and English (both written and oral fluency)
 </li>
 <li>
 Experience working with a computer
 </li>
 <li>
 The availability to work varying shifts from Monday to Sunday within the operating hours of 8 AM to 10 PM
 </li>
 <li>
 Willingness and ability to work in rotating shifts (i.e. early, late, weekend, and overtime as required)
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Minimum 6+ months of Contact Center/ BPO experience in Voice Support is a plus
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Afaq Q Tech General Trading
 
 
 Job ID: A2873383
</div>

Customer Service Associate (role open for Saudi nationals only), CS Operations

Tamara

<div>
 
 About Us
 
 
 
 Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.
 
 
 Tamara is Saudi Arabia&rsquo;s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.
 
 
 
 Your role
 
 
 
 We're seeking a Customer Care Associate for our Customer Experience team. In this role, you will be crucial in providing answers to customers queries through phone calls, website and live chat related to Tamara&rsquo;s services.
 
 This role will be based in our offices in Riyadh and is onsite
 
 
 
 Drawing on your proficiency in managing interaction with customers on a daily basis, you will be responsible for delivering exceptional customer service through accurate information and tailored solutions that address their needs to create unique experiences only Tamara can provide.
 
 
 With a proven track record of leveraging strong communication skills (written &amp; verbal) to effectively solve customer issues and find solutions quickly, even in a fast-paced environment, and ultimately revolutionize the way millions of users shop, pay, and bank.
 
 
 You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented&ndash;persevering regardless of circumstances, always finding a way through, no matter the challenges.
 
 
 You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.
 
 
 
 Your Responsibilities
 
 
 
 <ul>
 <li>
 Answer inbound phone calls, Emails and respond to live chats in an efficient manner.
 </li>
 <li>
 Identify customer questions, concerns, and overall needs.
 </li>
 <li>
 Provide accurate answers and solutions to customer queries.
 </li>
 <li>
 Reviewing customer accounts and transactions while resolving issues.
 </li>
 <li>
 Giving detailed explanations of services.
 </li>
 <li>
 Understanding and striving to meet support metrics while providing excellent customer service, and follow communication &ldquo;scripts&rdquo; when handling different topics.
 </li>
 <li>
 Reviewing customer accounts and transactions while resolving issues.
 </li>
 <li>
 Giving detailed explanations of services.
 
 
 </li>
 </ul>
 
 Your expertise
 
 
 
 <ul>
 <li>
 University Graduates.
 </li>
 <li>
 Previous customer service experience is a plus.
 </li>
 <li>
 Native Arabic speaker.
 </li>
 <li>
 Fluency in English Language, B1 profile.
 </li>
 <li>
 Ability to use computers.
 </li>
 <li>
 Ability to use internet applications.
 </li>
 <li>
 Great verbal &amp; written communication skills.
 </li>
 <li>
 Ability to handle customers&rsquo; issues.
 </li>
 <li>
 Ability to solve problems in a short period of time.
 </li>
 <li>
 Flexibility with rotational working hours/days.
 
 
 </li>
 </ul>
 All qualified individuals are encouraged to apply.
</div>

Customer Care Advisor (Voice)

JD.COM

<div>
 
 About the job
 
 
 
 
 <ul>
 <li>
 Handling customer complaints and troubleshooting issues with products or services
 </li>
 <li>
 Following up with clients or customers by phone, web chat or email to check that they&rsquo;re still satisfied with their purchases or services received
 </li>
 <li>
 Accessing databases to retrieve account information for customers
 </li>
 <li>
 Letting customers know about additional products or services that might benefit them
 </li>
 <li>
 Escalating queries and concerns when necessary
 </li>
 <li>
 Updating customer records following each contact
 </li>
 <li>
 Staying up to date on the latest products and services an organization provides
 </li>
 </ul>
 
 
 
 
 
 
 Skills Required :-
 
 
 
 
 1. Proficiency in English;
 
 
 2. Customer service experience;
 
 
 3. Experience in warehousing or logistics preferred;
 
 
 
</div>

Customer Service Specialist

ToYou

<div>ToYou is a leading online Saudi food ordering and delivery super-app with one of the largest and most comprehensive networks of merchants across the Kingdom of Saudi Arabia. We strive to deliver all necessities across the Kingdom &mdash; whether from restaurants, supermarkets, pharmacies, or more. 

Job Description
<ul>
<li>Answer incoming calls and respond to customers&rsquo; emails</li>
<li>Manage and resolve customer complaints</li>
<li>Sell products and place customer orders in the system</li>
<li>Identify and escalate issues to supervisors</li>
<li>Provide product and service information to customers</li>
<li>Research required information using available resources</li>
<li>Identify and resolve customer complaints using applicable software</li>
<li>Process orders, forms, and applications</li>
<li>Follow up on customer calls where necessary</li>
<li>Complete call logs and reports</li>
<li>Perform other duties as assigned</li> 
</ul>
Requirements
<ul>
<li>University degree or diploma 
</li>
<li>Fluency in English and Arabic</li>
<li>Attention to detail</li>
<li>Excellent communication skills</li>
<li>Availability to work night shifts</li></ul></div>

Contact Centre Agent

Quest Search and Selection

<div>
 
 Quest Search &amp; Selection is hiring a Senior Sales Associate (Luxury ) for a renowned luxury brand in the fitness industry.
 
 
 
 
 
 We are looking for a responsible, highly motivated Senior Sales Associate with a genuine interest and a real passion for sport and wellness, who will act as a Brand Ambassador, delivering an excellent in-store experience to the customers.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Deliver an exceptional and personalized shopping experience to the clientele.
 </li>
 <li>
 Provide expert advice on product selection and styling to reflect the brand&rsquo;s luxurious image.
 </li>
 <li>
 Build and maintain strong, long-term relationships with clients, ensuring their loyalty and satisfaction.
 </li>
 <li>
 Stay updated on the latest product lines, trends, and brand history to offer knowledgeable insights.
 </li>
 <li>
 Achieve and exceed sales targets through proactive client engagement and relationship building.
 </li>
 <li>
 Handle all customer interactions with the highest level of professionalism and confidentiality.
 </li>
 <li>
 Handling customer complaints, seeking assistance, ensuring issues are resolved to the satisfaction of the customer and the company.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Fluency in Arabic is mandatory; proficiency in English is an advantage.
 </li>
 <li>
 Previous experience in a luxury retail environment is highly preferred.
 </li>
 <li>
 Strong interpersonal skills
 </li>
 <li>
 Ability to work in a fast-paced, dynamic environment while maintaining attention to detail.
 </li>
 <li>
 Excellent communication and customer service skills.
 </li>
 <li>
 A proactive approach with the ability to anticipate client needs.
 </li>
 <li>
 Can drive
 </li>
 </ul>
 
 
</div>

Senior Sales Associate- Luxury - KSA National

Muller's Solutions

<div>M&uuml;ller's Solutions is seeking an experienced Associate Manager for our Infrastructure Services team, with a strong focus on Windows, ADFS, and Virtualization. In this pivotal role, you will oversee the operations, implementation, and support of our clients' infrastructure services, ensuring scalability, reliability, and performance. Your leadership will guide a team of engineers and support staff as they deliver exceptional service and solutions.
As the Associate Manager &ndash; Infrastructure Services, you will work closely with cross-functional teams to align infrastructure initiatives with client needs and business goals. Your expertise will play a crucial role in optimizing the technological backbone that supports our clients' operations.<h3 class="jobSectionHeader">
Key Responsibilities:</h3><ul>
<li>Manage and lead a team of infrastructure engineers and support staff, providing guidance and mentorship.</li>
<li>Oversee the implementation, maintenance, and support of Windows servers, ADFS, and Virtualization technologies.</li>
<li>Ensure optimal performance and reliability of infrastructure services through monitoring and proactive maintenance.</li>
<li>Collaborate with clients and stakeholders to analyze business requirements and design effective infrastructure solutions.</li>
<li>Develop and enforce best practices for system administration, security, and disaster recovery.</li>
<li>Stay up-to-date with emerging technologies and industry trends to drive continuous improvement.</li>
<li>Prepare and manage budgets for infrastructure projects and operations.</li>
<li>Participate in incident resolution and root cause analysis for infrastructure-related issues.</li>
</ul>Requirements<ul>
<li>Bachelor's degree in Computer Science, Information Technology, or a related field.</li>
<li>Minimum of 5 years of experience in managing infrastructure services, with a focus on Windows, ADFS, and Virtualization technologies.</li>
<li>Strong knowledge of virtualization technologies such as VMware or Hyper-V.</li>
<li>Experience with Active Directory Federation Services (ADFS) and related identity management technologies.</li>
<li>Proven leadership and team management experience.</li>
<li>Excellent problem-solving and analytical skills.</li>
<li>Strong understanding of network infrastructure and security best practices.</li>
<li>Effective communication and interpersonal skills to collaborate with diverse teams and clients.</li>
<li>Relevant certifications (e.g., Microsoft Certified: Azure Administrator Associate, VMware Certified Professional) are a plus.</li></ul></div>

Associate Manager-Infrastructure Services(Windows/ADFS/Virtualization)-Saudi

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