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client service associate

Amazon

<div>
 
 Description
 
 
 
 As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You&rsquo;ll be the first point of contact for our Saudi Arabia customers in both Arabic and English by answering their requests through phone, chat and/or email &ndash; this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.
 
 
 What are your hours?
 
 
 This role requires working variable hours to match when customers need us most. You will work [insert if shift is day and late shifts and your work week is minimum 40 hours. In order to match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of 8 am and 10 pm Monday to Sunday. You will receive your work schedule at least 1-2 weeks in advance and your shifts may change every 1-4 weeks. You may be required to work national holidays. You will learn more about your exact schedule closer to your start date.
 
 
 What strengths will you bring?
 
 
 <ul>
 <li>
 Hard-working, articulate, and detail-oriented
 </li>
 <li>
 Friendly and customer-focused in every situation
 </li>
 <li>
 Ability to learn quickly and embrace change
 </li>
 <li>
 Comfortable multi-tasking in a high-energy environment.
 
 
 </li>
 </ul>
 What benefits will you receive?
 
 
 
 Benefits
 
 
 
 One of the great things about joining Amazon&rsquo;s Customer Service team is that you don&rsquo;t need past experience in customer service. You&rsquo;ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:
 
 
 <ul>
 <li>
 Medical insurance for the employee, as well as their spouse and children
 </li>
 <li>
 Amazon employee discount
 </li>
 <li>
 Nursery Benefit
 </li>
 <li>
 Life Insurance
 </li>
 <li>
 Expert training and ongoing opportunities to learn more and develop your skills
 
 
 </li>
 </ul>
 
 About The Team
 
 
 
 Our mission at Amazon is to be Earth&rsquo;s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that&rsquo;s why you&rsquo;ll find we approach things differently here. You won&rsquo;t be asked to read from a script or learn dialogue by heart. Instead, we&rsquo;ll provide you with the training you need to problem solve for our customers. You&rsquo;ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Minimum age: 18 years old
 </li>
 <li>
 Be a Saudi national
 </li>
 <li>
 Minimum qualification of a high school degree - Passed
 </li>
 <li>
 Strong communication skills in Arabic and English (both written and oral fluency)
 </li>
 <li>
 Experience working with a computer
 </li>
 <li>
 The availability to work varying shifts from Monday to Sunday within the operating hours of 8 AM to 10 PM
 </li>
 <li>
 Willingness and ability to work in rotating shifts (i.e. early, late, weekend, and overtime as required)
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Minimum 6+ months of Contact Center/ BPO experience in Voice Support is a plus
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Afaq Q Tech General Trading
 
 
 Job ID: A2873383
</div>

Customer Service Associate (role open for Saudi nationals only), CS Operations

Tamara

<div>
 
 About Us
 
 
 
 Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.
 
 
 Tamara is Saudi Arabia&rsquo;s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.
 
 
 
 Your role
 
 
 
 We're seeking a Customer Care Associate for our Customer Experience team. In this role, you will be crucial in providing answers to customers queries through phone calls, website and live chat related to Tamara&rsquo;s services.
 
 This role will be based in our offices in Riyadh and is onsite
 
 
 
 Drawing on your proficiency in managing interaction with customers on a daily basis, you will be responsible for delivering exceptional customer service through accurate information and tailored solutions that address their needs to create unique experiences only Tamara can provide.
 
 
 With a proven track record of leveraging strong communication skills (written &amp; verbal) to effectively solve customer issues and find solutions quickly, even in a fast-paced environment, and ultimately revolutionize the way millions of users shop, pay, and bank.
 
 
 You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented&ndash;persevering regardless of circumstances, always finding a way through, no matter the challenges.
 
 
 You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.
 
 
 
 Your Responsibilities
 
 
 
 <ul>
 <li>
 Answer inbound phone calls, Emails and respond to live chats in an efficient manner.
 </li>
 <li>
 Identify customer questions, concerns, and overall needs.
 </li>
 <li>
 Provide accurate answers and solutions to customer queries.
 </li>
 <li>
 Reviewing customer accounts and transactions while resolving issues.
 </li>
 <li>
 Giving detailed explanations of services.
 </li>
 <li>
 Understanding and striving to meet support metrics while providing excellent customer service, and follow communication &ldquo;scripts&rdquo; when handling different topics.
 </li>
 <li>
 Reviewing customer accounts and transactions while resolving issues.
 </li>
 <li>
 Giving detailed explanations of services.
 
 
 </li>
 </ul>
 
 Your expertise
 
 
 
 <ul>
 <li>
 University Graduates.
 </li>
 <li>
 Previous customer service experience is a plus.
 </li>
 <li>
 Native Arabic speaker.
 </li>
 <li>
 Fluency in English Language, B1 profile.
 </li>
 <li>
 Ability to use computers.
 </li>
 <li>
 Ability to use internet applications.
 </li>
 <li>
 Great verbal &amp; written communication skills.
 </li>
 <li>
 Ability to handle customers&rsquo; issues.
 </li>
 <li>
 Ability to solve problems in a short period of time.
 </li>
 <li>
 Flexibility with rotational working hours/days.
 
 
 </li>
 </ul>
 All qualified individuals are encouraged to apply.
</div>

Customer Care Advisor (Voice)

Grundfos Pumps

<div>What is the job about? 
The Service Field Engineer Is responsible for the execution of the repair and maintenance work as agreed with the customer. 
He/she is responsible for customer satisfaction in the assigned market, is technical accountable and works -independently or together with ASP to address customer requests in an efficient and professional manner 
Main responsibilities:<ul><li> 
Makes a risk assessment for every task.</li><li>Reports matters related to Safety, Health and Environment.</li></ul>
&bull; Disassembles, inspects, trouble-shoots, repair and replace parts, reassemble pumps, pump systems and accessories in a field service.&bull; Advises the customer about shortcomings in the total system, which can prevent problems and offers a solution to these problems. 
<ul><li>Assists his/her manager by identifying and providing solutions for service and warranty matters, depending on the complexity of the issues, special consultation with technical support may be required.</li><li>Prepares clear and complete service reports and ensures that these are submitted on time (warranty claims, working hours FAS etc;)</li><li>Registers the identified product quality issues in the systems.</li><li>Assists in project execution &ndash; installation support, commissioning etc..</li><li>Executes the agreed maintenance services and SLA for service agreements;</li><li>Provides feedback of relevant information to the respective stakeholders (sales and service sales PUs, operations etc.. Including identified leads.</li><li>Prepares inputs for quoting out-of-warranty repairs.</li><li>Collects installed base information.</li><li>Continues learning and development to build up hands-on service capability.</li><li>Masters the use of service tools and equipment.</li><li>Reports matters related to Safety, Health and Environment.</li><li>Lives in Grundfos&rsquo;s core values, takes responsibility for own actions and takes care of colleagues, partners and customers.</li></ul> 
Your Background: 
<ul><li>
Technical education knowledge of electrical/mechanical engineering</li><li>
1 years of work experience in the industry or comparable environment</li><li>
Experience with pump technology</li><li>
SAP experience preferred</li><li>
Ability to participate in work with processes or projects within the service environment</li></ul>
Do you want to learn more?
This position is based in Saudi Arabia. If this sounds appealing to you, please upload your CV/resume and cover letter today via our Careers portal. 
If you want to dig deeper into the Grundfos universe, please visit us on LinkedIn or YouTube and to get to know some of your future colleagues and why they appreciate working at Grundfos, check out Meet our people. 
We look forward to hearing from you.</div>

Associate Service Specialist

Gathern

<div>Are you a people person with a passion for providing exceptional customer service? If so, we have an exciting opportunity for you as a Guest Care Specialist at Gathern. As a Guest Care Specialist, you will be responsible for ensuring all guests have a positive and memorable experience during their interactions with our company.
In this role, you will serve as the main point of contact for guests, handle inquiries and resolve any issues or complaints in a timely and professional manner. You will also provide product recommendations, assist with bookings, and maintain accurate guest records. Additionally, you will collaborate with other team members to improve guest satisfaction and contribute to the overall success of the company.
If you are a friendly and organized individual who enjoys helping others, we would love to hear from you.<h3 class="jobSectionHeader">
Responsibilities</h3><ul>
<li>Provide exceptional customer service to all guests.</li>
<li>Act as the main point of contact for guest inquiries and ensure timely resolution of any issues or complaints.</li>
<li>Assist guests with booking reservations and provide product recommendations.</li>
<li>Maintain accurate guest records and update customer information as needed.</li>
<li>Collaborate with team members to improve guest satisfaction and contribute to the overall success of the company.</li>
</ul>
Requirements<ul>
<li>
Bachelor's/Diploma degree.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Ability to remain calm and professional in stressful situations.</li>
<li>Organized and detail-oriented.</li>
<li>Able to work flexible hours, including weekends and holidays.</li>
<li>Positive and friendly attitude.</li></ul></div>

Guest Relations Associate

Games Jobs Direct

Overview Do you have project management experience and are you seeking a new job in Riyadh? Our client is looking for a PMO Director, and the role comes with an attractive salary and benefits package.As a PMO Director, you will be accountable for the Operational Services layer that supports the studio by overseeing the management of transversal teams and Production services Co-development, Agile Practices and Production Methodologies and PMO. Responsibilities <ul><li>Contribute to the implementation of co-development mandates with collaborating studios, communicate the mandate to the teams, make any necessary adjustments and ensure compliance throughout the production process</li><li>Centralise information on current and future mandates</li><li>Assess needs for upcoming projects within the studios and provide visibility on future requirements and relevant service teams</li><li>Develop standards and guidelines to ensure a smooth technical collaboration between lead and associate studios.</li></ul>

PMO Director.

People Group Arabia

<div>
 
 
 Claims Commercial Manager &ndash; Associate Director
 
 
 
 Location: Riyadh, Saudi Arabia
 
 
 Company: Global Consultancy
 
 
 Project: Major Sports-Led Mixed-Use Mega Project
 
 
 
 
 
 Role Overview
 
 
 
 
 
 A leading
 
 global consultancy
 
 is seeking an experienced
 
 Claims Commercial Manager (Associate Director level)
 
 to support a landmark
 
 sports and mixed-use mega development
 
 in Riyadh.
 
 
 The role will act as a
 
 senior commercial and claims advisor
 
 , providing independent, best-in-class guidance to the client across complex construction packages. This position requires strong technical expertise, strategic thinking, and the ability to operate confidently in a
 
 client-facing, advisory-led environment
 
 .
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 Claims &amp; Dispute Advisory
 
 <ul>
 <li>
 Lead the
 
 preparation, review, and evaluation of high-value claims
 
 , including
 
 EOTs, variations, disruption, prolongation, and loss &amp; expense
 
 </li>
 <li>
 Develop and advise on
 
 claims strategies
 
 aligned with client objectives and project governance
 </li>
 <li>
 Prepare
 
 independent entitlement assessments
 
 , quantum analysis, and expert position papers
 </li>
 <li>
 Support claims negotiations and dispute avoidance initiatives
 </li>
 </ul>
 
 
 
 
 Commercial &amp; Contractual Advisory
 
 <ul>
 <li>
 Provide expert advice on
 
 contract interpretation and administration
 
 , typically under
 
 FIDIC and bespoke contract forms
 
 </li>
 <li>
 Support the client with
 
 change management processes
 
 , early warnings, and commercial controls
 </li>
 <li>
 Identify, assess, and report
 
 commercial and contractual risks
 
 at programme and package level
 </li>
 <li>
 Review contractor submissions and provide robust, evidence-based recommendations
 </li>
 </ul>
 
 
 
 
 Stakeholder &amp; Client Management
 
 <ul>
 <li>
 Act as a trusted
 
 senior advisor to the client
 
 , interfacing with legal teams, contractors, and other consultants
 </li>
 <li>
 Support formal dispute resolution processes including
 
 amicable settlement, mediation, adjudication, and arbitration
 
 </li>
 <li>
 Contribute to executive-level reporting, steering committees, and governance forums
 </li>
 <li>
 Represent the consultancy with professionalism and authority on a high-profile project
 </li>
 </ul>
 
 
 
 
 Leadership &amp; Consultancy Excellence
 
 <ul>
 <li>
 Provide leadership, mentoring, and technical oversight to junior commercial and claims professionals
 </li>
 <li>
 Support business development activities where required, including proposals and client presentations
 </li>
 <li>
 Promote best practice, consistency, and quality assurance across claims and commercial outputs
 </li>
 </ul>
 
 
 
 
 Ideal Candidate Profile
 
 
 
 
 
 Experience
 
 <ul>
 <li>
 Extensive experience in
 
 claims, commercial management, or dispute advisory
 
 within a
 
 consultancy or professional services environment
 
 </li>
 <li>
 Proven track record on
 
 large-scale construction, infrastructure, or mixed-use developments
 
 </li>
 <li>
 Experience on
 
 sports, stadia, or mega projects
 
 is highly desirable
 </li>
 <li>
 
 Steel structures experience
 
 is a strong advantage but
 
 not essential
 
 </li>
 <li>
 Middle East experience is beneficial but not mandatory
 </li>
 </ul>
 
 
 
 
 Qualifications
 
 <ul>
 <li>
 Degree in
 
 Quantity Surveying, Commercial Management, Engineering, Construction Law
 
 , or similar
 </li>
 <li>
 
 RICS chartership (MRICS / FRICS) preferred
 
 , but
 
 not essential
 
 </li>
 <li>
 Additional qualifications in
 
 claims, dispute resolution, or construction law
 
 are advantageous
 </li>
 </ul>
 
 
 
 
 Skills &amp; Attributes
 
 <ul>
 <li>
 Expert-level knowledge of
 
 claims preparation, assessment, and negotiation
 
 </li>
 <li>
 Strong understanding of
 
 FIDIC and complex bespoke contracts
 
 </li>
 <li>
 Excellent client-facing, communication, and influencing skills
 </li>
 <li>
 Commercially astute with a strategic, advisory mindset
 </li>
 <li>
 Comfortable operating at
 
 Associate Director level
 
 within a global consultancy
 </li>
 </ul>
 
 
 
 
 What&rsquo;s on Offer
 
 <ul>
 <li>
 Opportunity to represent a
 
 leading global consultancy
 
 on one of Saudi Arabia&rsquo;s most high-profile mega projects
 </li>
 <li>
 Exposure to senior client stakeholders and complex, high-value claims
 </li>
 <li>
 Competitive salary and benefits package
 </li>
 <li>
 Long-term career progression within an international consultancy platform
 </li>
 </ul>
 
 
</div>

Associate Director

Explore 1209+ Client service associate in Riyadh this January. Find roles across top companies and apply now to boost your career.

1209 client service associate jobs IN Riyadh

Customer Service Associate (role open for Saudi nationals only), CS Operations

Customer Service Associate (role open for Saudi nationals only), CS Operations

Customer Care Advisor (Voice)

Associate Service Specialist

Guest Relations Associate

PMO Director.

Associate Director