customer success manager

Vectra AI

<div><div>Vectra&reg; is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises.

The Vectra AI Platform delivers integrated signal across public cloud, SaaS, identity, and data center networks in a single platform. Powered by patented Attack Signal Intelligence, it empowers security teams to rapidly prioritize, investigate and respond to the most advanced cyber-attacks. With 35 patents in AI-driven threat detection and the most vendor references in MITRE D3FEND, organizations worldwide rely on the Vectra AI to move at the speed and scale of hybrid attackers. For more information, visit www.vectra.ai.</div><h2 class="jobSectionHeader">
Customer Success Manager&ndash; Saudi Arabia</h2>

About Vectra Vectra&reg; is a leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises. Our Cognito&reg; platform uses advanced machine learning to detect and respond to hidden cyberattacks in real time, providing actionable insights to security teams. At Vectra, we are committed to protecting our customers' most valuable assets while fostering a culture of innovation, collaboration, and growth.

The Role The Customer Success Manager (CSM) plays a critical role at Vectra, managing and expanding our most valuable asset: our customers. As a CSM, you will develop strategic relationships with customers, including key business executives and IT and security stakeholders. Your objective is to ensure customers achieve their business goals through their investment in Vectra.

Your Impact You will act as a trusted advisor and strategic partner to your customers, leveraging your cybersecurity expertise and deep product knowledge to drive adoption, satisfaction, and outcomes. You will own the full customer lifecycle, from onboarding to expansion, and work cross-functionally to ensure customer success.

What You'll Do
<ul>
<li>Own the end-to-end customer relationship, from onboarding through renewal</li>
</ul><ul><li>Conduct onboarding and training sessions to ensure a successful rollout of the Vectra platform</li>
</ul><ul><li>Establish trusted advisor relationships with key customer stakeholders (e.g., CISO, SOC, IT leads)</li>
</ul><ul><li>Develop and execute Success Plans tailored to each customer's business objectives</li>
</ul><ul><li>Conduct Executive Business Reviews (EBRs) and share insights from usage data, KPIs, and feedback</li>
</ul><ul><li>Monitor and improve customer health through proactive engagement and best practices</li>
</ul><ul><li>Drive deep integration of Vectra into customer workflows and technical ecosystems</li>
</ul><ul><li>Identify, assess, and mitigate renewal risks; lead renewal and get-well planning</li>
</ul><ul><li>Identify upsell and cross-sell opportunities and collaborate with sales on expansion strategy</li>
</ul><ul><li>Act as the voice of the customer internally, advocating feedback to product, engineering, and leadership</li>
</ul><ul><li>Collaborate closely with Support, Product, and Engineering teams to solve problems and enhance product value</li>
</ul><ul><li>Stay current on cybersecurity trends and apply them to customer strategies</li>
</ul><ul><li>Travel approximately 25%</li>
</ul>
What You Need for Success
<ul>
<li>5+ years of experience in customer-facing roles (Customer Success, Technical Account Management, Sales Engineering) in enterprise SaaS, preferably in cybersecurity</li>
</ul><ul><li>Deep understanding of cybersecurity solutions (e.g., firewalls, SIEM, NDR, forensics)</li>
</ul><ul><li>Strong technical foundation in network protocols and security (TCP/IP, DNS, SSL, VPN)</li>
</ul><ul><li>Experience managing full customer lifecycle: onboarding, adoption, retention, expansion Demonstrated success driving renewals and identifying growth opportunities</li>
</ul><ul><li>Ability to interpret and act on customer health metrics and usage data</li>
</ul><ul><li>Excellent organizational and project management skills 
</li>
</ul><ul><li>Empathy, proactivity, and passion for customer success</li>
<li>Strong communication and presentation skills, both written and verbal</li>
<li>Bachelor's degree required; preference for Computer Science or related field</li>
</ul><ul><li>Cybersecurity certifications (e.g., CISSP, CISM) are a plus</li>
</ul>
Why Vectra
<ul>
<li>Work with cutting-edge technology in a high-growth cybersecurity company</li>
</ul><ul><li>Join a collaborative and passionate team dedicated to customer outcomes</li>
</ul><ul><li>Competitive compensation and comprehensive benefits</li>
</ul><ul><li>Opportunities for personal and professional growth</li>
</ul><ul><li>Inclusive and diverse workplace committed to employee well-being</li>
</ul>
We encourage you to apply even if you don't meet 100% of the requirements. Vectra is proud to be an equal opportunity employer.<div><div> 
Vectra provides a comprehensive total rewards package that supports the financial, physical, mental and overall health of our employees and their families. Compensation includes competitive base pay, incentive plan eligibility, and participation in the employee equity plan (stock options). Specific benefits offered varies by location, but commonly include health care insurance, income protection / life insurance, access to retirement savings plans, behavioral &amp; emotional wellness services, generous time away from work, and a comprehensive employee recognition program.
</div>Vectra is committed to creating a diverse environment and is proud to be an equal opportunity employer.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.</div></div>

Customer Success Manager

Antal

Associate Business Manager (Partner Sales/ Customer Success) -RiyadhOne of our clients, a global leader in business management solutions, empowers over 2.5 million organizations across 100+ countries to streamline their operations. Their culture celebrates bold innovation, genuine customer partnership, and continuous mastery&mdash;offering professionals the platform to shape meaningful outcomes for businesses and communities worldwide. They are now seeking an Associate Business Manager (Partner Sales/Customer Success) to accelerate their partner ecosystem and deepen customer engagement.Location: RiyadhRelevant Years of Experience:6-8 yearsEducation:Bachelors degreeNotice Period: Immediate joiners or a maximum one-month notice period.Applicants are requested to apply with their updated resumes and then click the following link to update their details to speed up the process of recruitment.https://www.arbetecareers.com/Candidate-PortalRole OverviewIn this role, you will enable new partners to successfully integrate and thrive within established operational frameworks. You will onboard 3&ndash;4 partners monthly, supporting their talent acquisition, training, and early customer wins through joint closure meetings. By guiding partners through lead generation, strategic positioning, and at least four assisted deal closures, you will build their capability and confidence until they scale independently. Once mature, partners transition to Sales teams for sustained growth. Additionally, you will lead deep customer engagement initiatives&mdash;mapping business requirements to product capabilities, expanding adoption, and cultivating relationships that drive advocacy and organic referrals. Success includes documenting compelling customer success stories that capture business challenges, solution impact, and customer validation.Experience You Should Bring<ul><li>Experience in proactive lead generation techniques.</li><li>Accounting knowledge &amp; MS &ndash; Office skills. Accounting knowledge &amp; MS &ndash; Office skills.</li><li>Fair understanding of B2B purchasing behavior and SME Operations.</li><li>Experience in customer engagement to deliver smarter and simpler solutions tailored to MSME business needs.</li><li>Ability to manage multiple internal and external stakeholders with strong interpersonal skills and effective objection- handling capability.</li><li>Demonstrated ability to manage multiple projects while ensuring quality, timelines, and effective stakeholder coordination.</li><li>Excellent verbal and written communication skills</li></ul>Responsibilities<ul><li>Enable 3 to 4 partners a month to understand company ways of working and processes.</li><li>Support partners in hiring and onboarding and training required resources.</li><li>Participate in joint closure meetings with partners and customers to help them get success early.</li><li>Ensure partners invest further to operate independently and at scale.</li><li>Support partners in lead generation and market positioning activities.</li><li>Assist partners in at least 4 closures to build capability and confidence till they can work independently.</li><li>Transition capable partners to Sales teams for ongoing growth.</li><li>Lead deep customer engagement initiatives every month</li><li>Engage with customers through interactions along with partner resources to ensure visible value of the company for the</li></ul>customers business.<ul><li>Understand customer business context and map customer requirements to relevant organization features to expand adoption.</li><li>Build strong customer relationships that lead to organic referrals and long-term advocacy.</li><li>Document customer success stories capturing business context, before-and-after scenarios, and customer response</li></ul>to delivered value.Note: We thank all applicants for their interest however, only those candidates who are shortlisted will be contacted.Job Type: Full-timePay: ﷼8,000.00 - ﷼12,000.00 per month

ERP / Accounting Software Partner Sales & Customer Success Manager

ByteDance

Location: 
Riyadh
 
Team: 
Sales support
 
Employment Type: 
Third-party Associate
 
Job Code: 
A249972
 
Responsibilities
 
About the Team
 Join the innovative BytePlus team, the enterprise technology arm of ByteDance. This is a once-in-a-lifetime opportunity to join the world's fastest-growing startup and the biggest unicorn by valuation. With ByteDance's vision to build global platforms of creation and interaction, BytePlus is devoted to developing innovative technologies and products for businesses to fuel their next wave of growth. It is the best time to join us and pave into the new era together!
 
Key Responsibilities
 <ul>
<li>Serve as the primary technical point of contact for key enterprise accounts, building strong long-term relationships with stakeholders to ensure BytePlus solutions align with their business objectives.</li>
<li>Provide expert technical guidance during the post-sales phase, gaining an in-depth understanding of client business scenarios to summarize and share product application best practices.</li>
<li>Own and lead project delivery for cloud migration, deployment, and expansion projects, coordinating closely with customers to ensure on-time completion and continuous support.</li>
<li>Act as the lead liaison for technical issues and escalations, proactively identifying solutions for evolving customer needs and ensuring high levels of satisfaction.</li>
<li>Maintain thought leadership in Cloud, AI, and ML technologies by contributing to technical documentation, industry insight articles, and the development of internal best practices.</li>
</ul>
Qualifications
 
Minimum Qualifications
 <ul>
<li>Bachelor’s degree or above with 3+ years in technical customer-facing roles such as Technical Account Manager, Cloud Solution Architect, CSM, or Technical Project Manager.</li>
<li>Deep expertise in cloud or AI product suites from major global cloud providers (e.g., AWS, Azure, Google Cloud).</li>
<li>A collaborative team player capable of setting clear goals, driving successful delivery, and fostering positive team morale.</li>
</ul>
Preferred Qualifications
 <ul>
<li>Prior success collaborating with Digital Native Businesses (DNBs), ISVs, and Systems Integrators (SIs) in E-commerce, Media, Gaming, or Education.</li>
<li>Proven track record in managing large-scale migration and deployment projects within enterprise software or cloud ecosystems.</li>
</ul>
Important Note: Please be advised that this job posting is on behalf of a third-party agency. This is an ongoing assignment managed by a third-party agency, who will be your employer. While you may be assigned to work at ByteDance, you will not be a ByteDance employee. All contractual terms, including payroll and benefits, will be handled by the third-party agency. By applying, you agree that the information provided in your application may be processed and retained by ByteDance for recruitment purposes and shared with the third-party agency in accordance with ByteDance's Applicant Privacy Notice https://jobs.bytedance.com/en/legal/privacy
 
Job Information
 
About Us
 
Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.
 
Why Join ByteDance
 
Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.
 
As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.
 
Diversity & Inclusion
 
ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Customer Success Manager - BytePlus (GenAI & SaaS) (Third-Party Associate)

PulseMediaNL (LATAM REGION)

<div>
 Position Overview
 
 
 We are seeking a proactive and relationship-driven Customer Success Specialist to support and nurture client relationships in a fully remote environment. This role is ideal for professionals who are committed to ensuring customers achieve value from products or services while maintaining high levels of satisfaction and engagement.
 
 
 In this position, you will act as a strategic partner to customers, guiding onboarding, monitoring account health, and identifying opportunities to enhance the overall client experience. Your ability to communicate clearly, analyze customer needs, and collaborate across teams will directly contribute to retention and long-term growth.
 
 
 This opportunity is well suited for individuals who enjoy building relationships, solving problems, and supporting measurable customer outcomes.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Serve as a primary point of contact for assigned customer accounts
 </li>
 <li>
 Guide clients through onboarding and product adoption processes
 </li>
 <li>
 Monitor customer engagement and identify opportunities to improve usage
 </li>
 <li>
 Address concerns proactively to reduce churn and increase satisfaction
 </li>
 <li>
 Collaborate with sales, support, and product teams to resolve issues
 </li>
 <li>
 Conduct check-ins, performance reviews, or account updates as needed
 </li>
 <li>
 Track customer health metrics and maintain accurate CRM documentation
 </li>
 <li>
 Identify upsell or expansion opportunities when appropriate
 
 
 </li>
 </ul>
 Your work will directly influence customer retention, satisfaction, and overall lifetime value.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Previous experience in customer success, account management, or client services preferred
 </li>
 <li>
 Strong written and verbal communication skills
 </li>
 <li>
 Excellent relationship-building and interpersonal abilities
 </li>
 <li>
 Analytical mindset with the ability to interpret customer metrics
 </li>
 <li>
 Familiarity with CRM systems and customer success platforms
 </li>
 <li>
 Strong organizational and time management skills
 </li>
 <li>
 Comfortable working independently in a remote environment
 </li>
 <li>
 Problem-solving mindset with a proactive approach
 
 
 </li>
 </ul>
 Experience in SaaS, subscription-based services, or B2B environments is a plus.
 
 
 Work Structure
 
 
 <ul>
 <li>
 Fully remote role
 </li>
 <li>
 Flexible scheduling aligned with customer needs and team collaboration
 </li>
 <li>
 Clearly defined performance goals and retention metrics
 </li>
 <li>
 Ongoing professional development and support resources
 
 
 </li>
 </ul>
 Engagement Terms
 
 
 <ul>
 <li>
 Independent contractor or employee classification depending on placement
 </li>
 <li>
 Weekly payments through supported platforms
 </li>
 <li>
 Performance-based incentives may be available
 </li>
 <li>
 Role scope may evolve based on customer portfolio and business needs
 
 
 </li>
 </ul>
 Key Skills
 
 
 Customer Success, Account Management, Client Retention, Customer Engagement, CRM Systems, Salesforce, HubSpot, Customer Onboarding, Relationship Management, Customer Satisfaction (CSAT), Net Promoter Score (NPS), Churn Reduction, Upselling, Cross-Selling, Business Communication, Data Analysis, Performance Tracking, Customer Experience (CX), Remote Work, Strategic Planning, Problem Solving, Stakeholder Management
 
 
 Application Process
 
 
 <ul>
 <li>
 Submit your updated resume highlighting relevant customer success or account management experience
 </li>
 <li>
 Qualified candidates can expect follow-up communication within a few business days
 
 
 </li>
 </ul>
 We are looking for customer-focused professionals who are passionate about driving client satisfaction, retention, and long-term partnership success in a remote environment.
</div>

Customer Success Specialist - Remote

Palo Alto Networks

<div><div>Riyadh, Riyadh Region, Saudi Arabia Global Customer Services Ref ID: JR-015113</div><div> 
</div><div>Our Mission
At Palo Alto Networks&reg;, we&rsquo;re united by a shared mission&mdash;to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you&rsquo;re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you&rsquo;re in the right place.
Who We Are
In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!
This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.
Job Summary<div>
The Team 
Our professional services team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients post-sale. Our dedication to our customers doesn&rsquo;t stop once they sign &ndash; it evolves. 
As threats and technology evolve, we stay in step to accomplish our mission. You&rsquo;ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised. But you won&rsquo;t wait for them to be raised, you&rsquo;ll seek them out, too. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.</div><div><div><div><div><div><div><div><div><div> 
Job Summary 
The Project Manager will drive customer deployment of projects including program, process initiatives, as well as partner with IT on systems and infrastructure processes. 
Key Responsibilities
Main focus will be on Public Sector Customers. 
Determine project partners and team structure/organization partners will include technical and business resources. 
In conjunction with project partners, help ensure the definition of project scope, requirements, and deliverables. 
Develop project timeline and landmarks using appropriate tools and techniques 
Build and execute project work plans and revise as appropriate to meet changing needs and requirements. 
Identify resources needed and assign individual responsibilities and tasks 
Run day-to-day operational aspects of a project and scope. 
Work on services operational projects that target new services IP delivery, partner communications, scheduling, etc. 
Review deliverables prepared by team before passing to client. 
Effectively apply Palo Alto Networks Project Management methodology and implement project standards. 
Minimize our exposure and risk on all projects. 
Ensure project documents are complete, current, and stored appropriately. 
Track and report team hours and expenses on a weekly basis. 
Provide Executive Dashboards on overall project/program status. 
Mentor project managers and project coordinators.</div></div></div></div></div></div></div></div></div>
Qualifications
Preferred Qualifications 
BS in Computer Science, MIS, Business, or equivalent education/training/experience or equivalent military experience required. 
5+ years of related work experience or leading complex projects desired 
Analyze project profitability, revenue, margins, bill rates, and utilization 
Strong proficiency with project management software, such as Microsoft Project and SmartSheets 
Good presentation skills including written, oral, presentation 
Good organizational skills including tool utilization (spreadsheets, project management tools, mind maps), information collection, attention to detail, and prioritization 
Strong interpersonal skills including appreciation and the ability to elicit collaboration from a wide variety of sources, including upper management, clients, and other departments 
Flexible to shifting priorities, demands, and timelines; able to promptly and expertly react to project adjustments and alterations 
Experience managing large scale (Global) deployments with multiple projects, teams and resources 
Project Management Institute PMP(r) certification or equivalent a plus 
Experience with Google&rsquo;s G Suite (Drive, Docs, Sheets, and Slides) is a plus
Regional Public sector experience is expected
Fluent Enlgish and Arabic are mandatory
Our Commitment
We&rsquo;re trailblazers that dream big, take risks, and challenge cybersecurity&rsquo;s status quo. It&rsquo;s simple: we can&rsquo;t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship?: Yes</div></div>

Professional Services Project Manager - Saudi Arabia

<div><div>We help the world run better 
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.</div><div></div> 
Role Overview
SAP is looking for a Solution Sales Executive Expert level (SSE), who is a strategic sales role that combines deep SAP expertise, business acumen, and end-to-end domain knowledge of the SAP Customer Experience Lines of Business (CX LoB) cloud to drive revenue, customer success, accelerate adoption of innovation (especially AI), and position the organisation as a market leader. The SSE shapes transformative solutions and delivers measurable value to customers through thought leadership, innovation, and strategic execution&mdash;supporting both specific CX LoB and the overall &ldquo;SAP Business Suite&rdquo; strategy.
We are looking for a Solution Sales Executive at expert level with specific experience in the CX area (commerce, marketing, sales &amp; marketing). 
Key Responsibilities
Account Ownership &amp; Strategy: Serve as the CX LoB owner for assigned accounts, developing and executing strategic account plans that align with customer goals, business objectives and the broader account plans of the account team.
Drive the End-to-End Customer Value Journey with Domain Expertise: Provide domain expertise and thought leadership in the solution area to understand and address high-priority business challenges. Lead end-to-end process mapping and the customer value journey, owning the transformation roadmap for the LoB.
Pipeline &amp; Opportunity Management: Identify and develop new business opportunities within existing accounts, driving pipeline growth and meeting revenue targets.
Product Success &amp; Innovation: Engage early with customers when new products are launched. Lead AI and innovation initiatives (e.g., scalable PoCs, partner co-investments).
Enablement, Demos &amp; Prototypes: Support solution advisors to ensure demo system readiness and manage enablement programmes. Collaborate with Demo &amp; Learning teams to provide updated assets and trial environments for scalable enablement programmes, as well as customised demos, POCs and prototypes with customer-specific data.
Value Proposition &amp; Executive Engagement: Collaborate with value advisors to craft compelling narratives that articulate ROI, value leakage, and competitive advantages. Conduct strategic discovery and workshops, and deliver persuasive pitches that present solutions to distinct customer business and buying-centre challenges to accelerate executive buy-in and drive demand independently of RFPs.
Commercial Negotiations: Navigate complex pricing and contractual discussions, balancing client expectations with organisational profitability and cloud revenue growth.
Adoption &amp; Consumption: Support Customer Success Management (CSM) communities, secure references, and manage escalations. Collaborate with CS and CS&amp;D adoption teams to ensure successful delivery of solutions and services, monitor outcomes, and drive continuous improvement to maximise customer value.
Customer Success &amp; Field Impact: Own CX LoB deal cycles, work hand in hand with the Customer Success Manager (CSM) team, and organise enablement and executive engagement. Elevate customer discussions to prioritise investment and drive measurable outcomes.
Relationship Building &amp; Governance: Drive C-suite engagement and Buying Centre alignment by fostering long-term, high-value relationships and converting executives into advocates and brand ambassadors. Conduct Quarterly Business Reviews (QBRs) with customers and internal stakeholders, focusing on solution adoption, innovation, risks and opportunities.
Ecosystem &amp; Partner Engagement: Own relationships with strategic consulting partners (e.g., Accenture, Deloitte, PwC, EY) and with VARs to co-innovate, develop joint go-to-market strategies, and shape disruptive solutions. Maintain direct, high-quality relationships with partner account leads.
Collaboration &amp; Orchestration: Align closely with Sales, CSM, and Marketing to ensure SSE impact is fully integrated into the go-to-market engine through a tailored GTM approach. Drive joint accountability and coordination across internal stakeholders to maximise market impact.
Competitive &amp; Industry Expertise: Maintain deep technical and functional expertise across SAP solutions. Stay at the forefront of emerging technologies and competitive trends to craft differentiated solutions that win in the market. 
Qualifications &amp; Competencies<ul><li>
10-15 years' industry, strong executive relationship-building skills with proven C-suite influence.
</li><li>B2B enterprise experience with multi-stakeholder SaaS cycles.</li></ul><ul><li>
Proven experience in account management or solution sales</li><li>
Strong understanding of solution sales, customer value realisation, and account planning methodologies; track record in expansion selling (account growth) within the CX area.</li><li>
Deep CX domain expertise, with a strong understanding of AI and innovation trends.</li><li>
Maps value levers and tell a quantified ROI story and create a compelling business case</li></ul><ul><li>
Strategic thinking, business acumen, relationship building and client advocacy skills.</li><li>
Excellent communication, negotiation, and stakeholder management abilities.</li></ul> 
Why This Role Matters
The SSE is pivotal in shaping SAP&rsquo;s market leadership in the CX suite by delivering transformative solutions, driving innovation (particularly in AI), and orchestrating value throughout the customer lifecycle. This role sits at the intersection of strategy, technology, and relationship management, ensuring customers realise the full value of their SAP investments and positioning the organisation for sustained growth.<div> 
Bring out your best 
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
 
 
We win with inclusion 
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. 
 
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. 
 
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. 
 
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. 
 
Successful candidates might be required to undergo a background verification with an external vendor.</div><div></div><div> 
AI Usage in the Recruitment Process</div><div>
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
</div>Please note that any violation of these guidelines may result in disqualification from the hiring process. 
 
Requisition ID: 445750 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid</div>

CX Solution Sales Expert

Salesforce

<div>To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Customer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn&rsquo;t a buzzword &mdash; it&rsquo;s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You&rsquo;re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
The CSG Account Partner (AP) is a passionate and strategic sales leader. This person will sell the full portfolio of Success Cloud offerings to designated accounts. The AP must be a strategic problem solver with enterprise, commercial, and cross-functional skills, demonstrate high energy, and have strong sales management experience.
The AP will earn the right to be a trusted advisor to the customer, with the primary goal of helping customers generate significant business value from their Salesforce investment. This individual will be encouraged to understand and handle our customers throughout their lifecycle, driving adoption through sales activity for new and existing customers; this will include pipeline generation and delivering sales presentations to C-level clients. The primary measurement of success for this role will be YOY growth in overall services bookings and revenue.
<h3 class="jobSectionHeader">Responsibilities
</h3><ul><li>Exceed CSG Success Cloud growth and bookings; ensure organizational health and customer satisfaction goals as a regional leader.
</li><li>Use industry expertise and business sense to understand a customer's motivation, business drivers, strategic goals, and desired business outcomes.
</li><li>Engage customers, especially at the C-Level, using a consultative selling approach that positions Salesforce and yourself as a long-term trusted advisor.
</li><li>Build a compelling vision and clearly communicate transformative solutions with the goal of generating significant success and business value from a customer's investment in the Salesforce Platform.
</li><li>Develop and handle a territory plan and a personalized account plan for each customer, aligned with their business goals.
</li><li>Forecast accurately and timely; build a pipeline and progress opportunities to deliver Success Cloud YOY revenue growth.
</li><li>Form positive relationships with the License Sales organization and regional Alliances/Partner organizations that are instrumental to success.
</li><li>Be a recognized role model for collaboration, leadership, and overall business results.
</li></ul><h3 class="jobSectionHeader">As an Accou nt Partner, you will:
</h3><ul><li>Be internally and externally recognized as a business contributor, industry, or product specialist.
</li><li>Possess a high level of knowledge regarding emerging business/industry trends and product direction.
</li><li>Determine the best customer success approach based on general direction from senior management.
</li><li>Work on complex business issues and initiatives that require deep business or industry knowledge.
</li><li>Act as an advisor on complex issues and initiatives, exercising discretion and latitude in reaching goals.
</li><li>Lead cross-functional teams and mentor others.
</li></ul><h3 class="jobSectionHeader">Basic Qualifications &amp; Skills
</h3><ul><li>7+ years of consultative sales experience with a consistent record of exceeding quota.
</li><li>5+ years of experience selling and/or delivering professional services for a strategic consulting firm or large-scale system integrator.
</li><li>Proven ability to develop and maintain C-level relationships where you are recognized as a trusted advisor.
</li><li>Experience growing accounts with large and complex pursuits ($1M+).
</li><li>High level of collaboration and the ability to excel in a complex, matrixed environment.
</li><li>Strong interpersonal skills and a team-player mentality.
</li><li>Ability to thrive in a fast-paced environment.
</li></ul>Unleash Your Potential
When you join Salesforce, you&rsquo;ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we&rsquo;ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future &mdash; but to redefine what&rsquo;s possible &mdash; for yourself, for AI, and the world.
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that&rsquo;s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications &ndash; without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.</div>

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