sales manager

product manager

sales executive

sales account manager

sales engineer

customer success manager

FlyAkeed

<div>
 
 About FlyAkeed:
 
 
 
 FlyAkeed is an online platform that helps people book flights and hotels easily. We started in 2017 and are based in Riyadh, Saudi Arabia. Our travel solution simplifies the process of planning and handling work-related travel.
 
 
 
 Highlights:
 
 
 
 Current funding stage: Series A
 
 
 FlyAkeed is supported by: PIF subsidiary Sanabil Investments, Elm, Artal Capital, Alrajhi Partners.
 
 
 We're looking for
 
 Customer Success Manager
 
 , will proactively engage with clients to understand their unique travel needs and guide them in leveraging our platform effectively. Your commitment to understanding the complexities of client requirements combined with your ability to deliver tailored solutions will ensure their success with FlyAkeed.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Act as the primary point of contact for assigned clients, building strong relationships and understanding their business objectives
 </li>
 <li>
 Monitor customer health metrics and adopt strategies to improve customer satisfaction and retention
 </li>
 <li>
 Deliver exceptional onboarding and training experiences, ensuring clients are well-equipped to use the FlyAkeed platform
 </li>
 <li>
 Analyze feedback from clients and share insights with internal teams to drive continuous improvement of services
 </li>
 <li>
 Identify and cultivate opportunities for upselling additional products and features based on client needs
 </li>
 <li>
 Facilitate regular check-ins and business reviews with clients to assess their progress and align on goals
 </li>
 <li>
 Collaborate with cross-functional teams to ensure a smooth customer experience and resolution of any issues
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business, Marketing, or a related field
 </li>
 <li>
 3-5 years of experience in customer success, account management, or a related field, preferably in the tech or travel industry
 </li>
 <li>
 Strong verbal and written communication skills with the ability to engage clients effectively
 </li>
 <li>
 Proven track record of managing multiple customer accounts and achieving customer satisfaction
 </li>
 <li>
 Familiarity with CRM software and customer support tools
 </li>
 <li>
 Analytical skills to assess customer data and improve service delivery
 </li>
 <li>
 Excellent organizational skills and the ability to manage time effectively
 </li>
 <li>
 A customer-centric approach with a passion for fostering long-term relationships
 </li>
 </ul>
</div>

Customer Success Manager

<div>About FlyAkeed:
FlyAkeed is an online platform that helps people book flights and hotels easily. We started in 2017 and are based in Riyadh, Saudi Arabia. Our travel solution simplifies the process of planning and handling work-related travel.
Highlights:
Current funding stage: Series A
FlyAkeed is supported by: PIF subsidiary Sanabil Investments, Elm, Artal Capital, Alrajhi Partners. 
We're looking for Customer Success Manager, will proactively engage with clients to understand their unique travel needs and guide them in leveraging our platform effectively. Your commitment to understanding the complexities of client requirements combined with your ability to deliver tailored solutions will ensure their success with FlyAkeed.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul>
<li>Act as the primary point of contact for assigned clients, building strong relationships and understanding their business objectives.</li>
<li>Monitor customer health metrics and adopt strategies to improve customer satisfaction and retention.</li>
<li>Deliver exceptional onboarding and training experiences, ensuring clients are well-equipped to use the FlyAkeed platform.</li>
<li>Analyze feedback from clients and share insights with internal teams to drive continuous improvement of services.</li>
<li>Identify and cultivate opportunities for upselling additional products and features based on client needs.</li>
<li>Facilitate regular check-ins and business reviews with clients to assess their progress and align on goals.</li>
<li>Collaborate with cross-functional teams to ensure a smooth customer experience and resolution of any issues.</li>
</ul>
Requirements<ul>
<li>Bachelor's degree in Business, Marketing, or a related field.</li>
<li>3-5 years of experience in customer success, account management, or a related field, preferably in the tech or travel industry.</li>
<li>Strong verbal and written communication skills with the ability to engage clients effectively.</li>
<li>Proven track record of managing multiple customer accounts and achieving customer satisfaction.</li>
<li>Familiarity with CRM software and customer support tools.</li>
<li>Analytical skills to assess customer data and improve service delivery.</li>
<li>Excellent organizational skills and the ability to manage time effectively.</li>
<li>A customer-centric approach with a passion for fostering long-term relationships.</li></ul></div>

Lucidya | لوسيديا

<div>
 
 About Lucidya:
 
 
 
 Lucidya is an AI-native platform for customer experience (CX) intelligence that manages entire customer lifecycles autonomously, from initial engagement through retention and growth.
 
 
 Unlike platforms that only surface insights and leave the action to you, Lucidya completes the loop with proprietary NLU capabilities developed entirely in-house and trained on millions of multilingual conversations, equipping marketing, support, CX, and research teams to deliver personalized experiences that drive measurable improvements in customer satisfaction, retention, and lifetime value.
 
 
 
 Why this role matters:
 
 
 
 We're growing at a rapid pace and our priority remains the same: deliver an exceptional customer experience. Our clients range from governmental to large enterprises and everything in between, and we're looking for a Customer Success Manager that puts experience and high standards at the forefront of every interaction with our customers.
 
 
 
 What you'll be doing:
 
 
 
 <ul>
 <li>
 Learn our products from A-Z and use that knowledge to educate our customers on our services, and what fits right for them
 </li>
 <li>
 Bridge the gap between the customer being onboarded and gaining value from our services
 </li>
 <li>
 Find strategic and consistent ways to keep our clients engaged &amp; using our products regularly, increasing our adoption
 </li>
 <li>
 Build strong relationships with our customers rooted in trust and build customer loyalty through them
 </li>
 <li>
 Help our customers set-up and navigate our platform
 </li>
 <li>
 Identify which of our products could further bring value to our customers and up/cross-sell
 </li>
 <li>
 Obsess over metrics like NPS and closely monitor customer feedback, and most importantly - execute on them
 </li>
 <li>
 Work closely with the Customer Support, Professional Services, Product &amp; Sales team to deliver an exceptional customer experience
 </li>
 <li>
 Monitor, collect and communicate customer feedback in a regular fashion to the wider teams - you act as the voice of the customer internally
 
 
 </li>
 </ul>
 
 Who You Are:
 
 
 
 <ul>
 <li>
 You're proactive and don't wait for the customer to reach out to you with a problem to know what they need or what challenges they're facing
 </li>
 <li>
 You're tech-savvy, and are comfortable navigating CRM tools such as HubSpot (that's what we use here at Lucidya)
 </li>
 <ul>
 <li>
 How to know you're tech-savvy? Your family and friends ask you questions like "how do I do X on this [app]?"
 </li>
 </ul>
 <li>
 You're also familiar with Customer Success Platforms (CSPs) such as ChurnZero, and are able to use it effectively to monitor utilization, behaviors, etc
 </li>
 <li>
 You're a strong communicator, and can explain technical terms to a 5 year old in a simple, digestible manner
 </li>
 <li>
 You're also bi-lingual, and can communicate with Arabic speaking customers as comfortably as you can with English speaking ones
 </li>
 <li>
 You're extremely customer centric - you put empathy at the forefront of customer interactions
 </li>
 <li>
 You have 3-5 years of experience in a similar role, and have a deep understanding of B2B SaaS
 </li>
 <li>
 You're comfortable interacting with clients face-to-face from all different backgrounds and forming strong relationships with them
 
 
 </li>
 </ul>
 
 What the hiring process will look like:
 
 
 
 <ul>
 <li>
 Screening call with TA
 </li>
 <li>
 Technical interview with the hiring manager
 </li>
 <li>
 Offer
 
 
 </li>
 </ul>
 The ideal candidate we're looking for would read this and get excited at the prospect of owning the customer's experience, and probably already thinking of ways to keep the customer engaged and enthusiastic. If you felt that way, then this role may be the right fit for you!
</div>

Lucidya

<div><h3 class="jobSectionHeader">About Lucidya:</h3>
Lucidya is an AI-native platform for customer experience (CX) intelligence that manages entire customer lifecycles autonomously, from initial engagement through retention and growth.
Unlike platforms that only surface insights and leave the action to you, Lucidya completes the loop with proprietary NLU capabilities developed entirely in-house and trained on millions of multilingual conversations, equipping marketing, support, CX, and research teams to deliver personalized experiences that drive measurable improvements in customer satisfaction, retention, and lifetime value.<h3 class="jobSectionHeader">
Why this role matters:</h3>
We&rsquo;re growing at a rapid pace and our priority remains the same: deliver an exceptional customer experience. Our clients range from governmental to large enterprises and everything in between, and we&rsquo;re looking for a Customer Success Manager that puts experience and high standards at the forefront of every interaction with our customers.<h3 class="jobSectionHeader">
 What you&rsquo;ll be doing:</h3><ul>
<li>Learn our products from A-Z and use that knowledge to educate our customers on our services, and what fits right for them</li>
<li>Bridge the gap between the customer being onboarded and gaining value from our services</li>
<li>Find strategic and consistent ways to keep our clients engaged &amp; using our products regularly, increasing our adoption</li>
<li>Build strong relationships with our customers rooted in trust and build customer loyalty through them</li>
<li>Help our customers set-up and navigate our platform</li>
<li>Identify which of our products could further bring value to our customers and up/cross-sell</li>
<li>Obsess over metrics like NPS and closely monitor customer feedback, and most importantly - execute on them</li>
<li>Work closely with the Customer Support, Professional Services, Product &amp; Sales team to deliver an exceptional customer experience</li>
<li>Monitor, collect and communicate customer feedback in a regular fashion to the wider teams - you act as the voice of the customer internally</li></ul><h3 class="jobSectionHeader"> 
Who You Are:</h3><ul>
<li>
You&rsquo;re proactive and don&rsquo;t wait for the customer to reach out to you with a problem to know what they need or what challenges they&rsquo;re facing</li>
<li>You&rsquo;re tech-savvy, and are comfortable navigating CRM tools such as HubSpot (that&rsquo;s what we use here at Lucidya)</li>
<li><ul><li>How to know you&rsquo;re tech-savvy? Your family and friends ask you questions like &ldquo;how do I do X on this [app]?&rdquo;</li></ul></li>
<li>You&rsquo;re also familiar with Customer Success Platforms (CSPs) such as ChurnZero, and are able to use it effectively to monitor utilization, behaviors, etc</li>
<li>You&rsquo;re a strong communicator, and can explain technical terms to a 5 year old in a simple, digestible manner</li>
<li>You&rsquo;re also bi-lingual, and can communicate with Arabic speaking customers as comfortably as you can with English speaking ones</li>
<li>You&rsquo;re extremely customer centric - you put empathy at the forefront of customer interactions</li>
<li>You have 3-5 years of experience in a similar role, and have a deep understanding of B2B SaaS</li>
<li>You&rsquo;re comfortable interacting with clients face-to-face from all different backgrounds and forming strong relationships with them</li></ul><h3 class="jobSectionHeader"> 
What the hiring process will look like:</h3><ul>
<li>
Screening call with TA</li>
<li>Technical interview with the hiring manager</li>
<li>Offer</li></ul> 
The ideal candidate we&rsquo;re looking for would read this and get excited at the prospect of owning the customer&rsquo;s experience, and probably already thinking of ways to keep the customer engaged and enthusiastic. If you felt that way, then this role may be the right fit for you!</div>

Seclore

<div>
 
 Congratulations, you have taken the first step towards bagging a career-defining role. Join the team of superheroes that safeguard data wherever it goes.
 
 
 
 
 
 
 
 What should you know about us?
 
 
 
 Seclore protects and controls digital assets to help enterprises prevent data theft and achieve compliance. Permissions and access to digital assets can be granularly assigned and revoked, or dynamically set at the enterprise-level, including when shared with external parties. Asset discovery and automated policy enforcement allow enterprises to adapt to changing security threats and regulatory requirements in real-time and at scale.
 
 
 
 
 Know more about us at www.seclore.com
 
 
 
 
 
 You would love our tribe:
 
 
 
 If you are a risk-taker, innovator, and fearless problem solver who loves solving challenges of data security, then this is the place for you!
 
 
 
 
 
 A sneak peek into the role:
 
 
 
 As a Customer Success Manager, you will be responsible for managing a portfolio of Seclore's largest and most strategic customers. Your primary focus will be to drive customer success, retention, and account growth by ensuring they achieve their expected business outcomes with Seclore solutions. You will build long-term, trusted relationships with customers, acting as their advisor and advocate, while collaborating with internal teams to align Seclore&rsquo;s offerings with their evolving needs. Your success in this role will be measured by customer satisfaction, value realization, and long-term loyalty, ultimately turning them into strong brand advocates.
 
 
 
 
 
 
 
 
 
 Here's what you will get to explore:
 
 
 <ul>
 <li>
 In Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
 </li>
 <li>
 Engage regularly with assigned portfolio of customers via strategic and operational discussions to evaluate needs and strategic direction.
 </li>
 <li>
 Responsible for leading discovery sessions with IT and business users to understand the new use cases / client's business objectives and system/application needs
 </li>
 <li>
 With excellent understanding of Seclore&rsquo;s product features and related technologies, design the solution that best meets the client's requirements
 </li>
 <li>
 Proactively create documentary artifacts like business cases, usage scenarios, solution blueprints, FAQs, meeting notes etc.
 </li>
 <li>
 Support the various internal customer success teams to ensure successful completion of project milestones for production Go-live, UAT sign-off and the initial rollout phase of the project
 </li>
 <li>
 Become an expert on the customer&rsquo;s Seclore deployment and their trusted advisor for their strategic business direction
 </li>
 <li>
 Present the Seclore value proposition and product features to audiences ranging from senior executives to technical stakeholders to functional teams
 </li>
 <li>
 Educate customers on the value they can generate from the power of their Seclore solution Ensure customers employ best practices and their Seclore solution is optimized for maximum value Build and maintain trusting relationships at all levels including the C-Suite across various customer teams, functional groups, business units and/or group companies
 </li>
 <li>
 Serve as the primary liaison between assigned customers and Seclore to create a seamless customer experience
 </li>
 <li>
 Ensure internal alignment on account strategy by partnering with cross functional Seclore teams to develop and execute on account plans that results in customer references, retention and account growth
 </li>
 <li>
 Continually assess customer progress toward stated goals and drive expected results in the areas of adoption, usage, business value, friction and overall relationship
 </li>
 <li>
 As the customer advocate, ensure customer needs are met and account issues are resolved quickly, leveraging resources from across the company as needed
 </li>
 <li>
 Gather customer product feedback and communicate with product management to shape product roadmap development
 </li>
 <li>
 Work with the customer team to achieve timely contract renewals and opportunities for upsell/cross-sell
 </li>
 <li>
 CSM should be able to build and nurture a team in future.
 </li>
 <li>
 Need to have experience with endpoint security products like DLP, Classification, DRM
 </li>
 <li>
 Need to have consulting skills
 </li>
 <li>
 Drive value realization and strategic discussions with customers - expected from such a senior person
 </li>
 </ul>
 
 
 
 
 
 We can see the next Entrepreneur At Seclore if you have:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s 08+ years of experience in handling end to end customers relationships, preferably in the SaaS industry
 </li>
 <li>
 Leading deployment of software business applications or providing strategic advisory services and account management services or previous customer success management
 </li>
 <li>
 Proven track record of successfully managing customer relationships and delivering results Strong consulting background
 </li>
 <li>
 Proven ability to build and maintain strong and trusting relationships with a diverse set of internal and external constituencies including senior level executives, IT/InfoSec and functional teams Proven ability to build and sell business cases to customer teams
 </li>
 <li>
 Excellent organization, project management, time management, and communication skills Ability to quickly grasp and distinctly explain technological and business concepts
 </li>
 <li>
 Ability to lead cross function business and technical teams to deliver solutions and provide timely issue resolution
 </li>
 <li>
 Strong understanding of business processes and their implementation into enterprise business applications
 </li>
 <li>
 Team player who will innovate to continue improving the way Seclore serves its customer
 </li>
 <li>
 Bachelor&rsquo;s degree in technology, business, or related field (MBA preferred) Ability to travel 60%+ of the time
 </li>
 <li>
 Highly energetic, with a passion for helping customers, achieve expected business outcomes Multitasker with willingness to 'roll up sleeves' and assist wherever needed
 </li>
 <li>
 Deep credibility in inspiring confidence in C-level decision makers
 </li>
 <li>
 Extensive business process management experience and expertise- ideally in the areas of Government, banking, financial services, insurance, and manufacturing
 </li>
 <li>
 Previous experience with a major systems integrator and/or a customer success function preferred
 </li>
 <li>
 Experience with SaaS/Subscription solution offerings is a plus Knowledge of information cyber security
 </li>
 </ul>
 
 
 
 
 
 Why do we call Seclorites Entrepreneurs not Employees?
 
 
 <ul>
 <li>
 We value and support those who take the initiative and calculate risks.
 </li>
 <li>
 We have an attitude of a problem solver and an aptitude that is tech agnostic. You get to work with the smartest minds in the business.
 </li>
 <li>
 We are thriving not living. At Seclore, it is not just about work but about creating outstanding employee experiences. Our supportive and open culture enables our team to thrive.
 </li>
 </ul>
 
 
 
 
 
 
 
 Excited to be the next Entrepreneur, apply today!
 
 
 
 Don&rsquo;t have some of the above points in your resume at the moment? Don&rsquo;t worry. We will help you build it.
 
 
 
 
 
 
 
 
 
 Let&rsquo;s build the future of data security at Seclore together.
 
 
 
</div>

HERE Technologies

<div>
 
 
 The Team
 
 
 
 We are a group of self-motivated individuals who work closely with our customers, to provide support through the entire customer journey. From pre-sales to onboarding to adoption and expansion, we are the Voice of the Customer. Our primary objectives are to Engage, Adopt, Expand, and Retain relationships with our customers and help bring their visions to reality. We foster a highly collaborative environment working closely with our Customers, Engineering, Product Management etc. to help build the best location services available in the market today. It&rsquo;s highly rewarding when we get to see much of our work out in the real world in location-based applications and services used in the everyday. If this sounds like something you want to do, then we&rsquo;d love to talk with you.
 
 
 
 
 
 
 The Role
 
 
 
 As a
 
 Technical Customer Succes Manager
 
 , you will be responsible for the successful delivery, adoption, and ongoing engagement of HERE&rsquo;s technology solutions to customers and ensuring these solutions continue to be successful for the customer over time. You&rsquo;ll oversee day-to-day customer relationships as well as actively participate in retaining and growing those relationships.
 
 
 
 
 
 The role will focus on key and strategic accounts in Automotive, utilizing HERE products and services.
 
 
 
 
 
 
 Main Responsibilities
 
 
 <ul>
 <li>
 Own the overall success of the account (high-touch engagement), develop and executive a Success Plan to help Customers maximize the value from utilizing HERE products / services, with a laser focus on customer centricity.
 </li>
 <li>
 Drive complex, strategic and large-scale customer programs (large Automotive OEM)
 </li>
 <li>
 Collaborate with stakeholders and manage cross-functionally to ensure successful customer delivery (product launches, POC, projects, etc.)
 </li>
 <li>
 Proactively identify and manage risks, and project escalations from the client and work with the Project / Program Managers to resolution, driving projects to successful completion
 </li>
 <li>
 Be the Voice of the Customer for a broad portfolio of products and services by providing regular feedback to Product and Sales, as well as proactively drive executive-level review and decision making as needed
 </li>
 <li>
 Own customer journey, drive adoption, expansion of customer footprint with HERE products and services, drive to provide value to increase customer retention &amp; advocacy.
 </li>
 <li>
 Consult clients on potential opportunities to improve their Navigation, IoT and LBS solutions, in conjunction with HERE Sales teams
 </li>
 <li>
 Acts as the main technical customer interface and ensure customer requirements are understood across internal divisions
 </li>
 <li>
 Identify gaps in methodologies and/or processes for any part of the customer lifecycle and drive change for continuous improvement
 </li>
 <li>
 Travel up to 25%, both domestic and international, to meet customers and suppliers as needed
 </li>
 </ul>
 
 
 
 
 
 Who are you?
 
 
 
 This role is open to
 
 Saudi nationals only
 
 , in line with local labor regulations and our commitment to Saudization. We&rsquo;re proud to support Vision 2030 by prioritizing local talent and helping grow opportunities for Saudi professionals.
 
 
 
 
 
 This role requires a high level of expertise in program management and proactive relationship building, leadership, technical expertise, and commercial awareness, as well as the ability to influence positive outcomes, along with most of the following:
 
 <ul>
 <li>
 5-10 years of technical experience (content / software / engineering) with a pre-sales track record or an equivalent technically oriented management function
 </li>
 <li>
 Experience in Customer Success and strong Technical Account Management skills working with large enterprise customers. Experience in all aspects of program management (execution and delivery) involving large cross-functional teams.
 </li>
 <li>
 A strong sense of ownership of the customer account &amp; ensure a trusted partnership is established with the customer.
 </li>
 <li>
 Excellent consultative, advisory, organizational skills with an aptitude for strategic thinking, proactive risk management and problem solving
 </li>
 <li>
 Sound understanding of Automotive infotainment, ADAS, in-vehicle and cloud solutions
 </li>
 <li>
 Strong leadership &amp; communication skills, with ability to influence people outside of one&rsquo;s own managerial matrix and a track record of solid cross-functional stakeholder management and collaboration skills.
 </li>
 <li>
 Excellent interpersonal and communication skills in English, and inter-cultural work experience; local language skills are a plus
 </li>
 <li>
 Graduate bachelor&rsquo;s degree in Computer Science, Electrical Engineering or an equivalent technical field preferred. PMI PMP certification (or equivalent) is a plus.
 </li>
 </ul>
 
 
 
 
 As part of HERE Technologies employment process, candidates will be required to successfully complete a background verification process. This offer and any related claims are subject to the successful completion of a background verification. -
 
 
 
 
 
 
 Who are we?
 
 
 
 HERE Technologies is a location data and technology platform company. We empower our customers to achieve better outcomes &ndash; from helping a city manage its infrastructure or a business optimize its assets to guiding drivers to their destination safely.
 
 
 At HERE we take it upon ourselves to be the change we wish to see. We create solutions that fuel innovation, provide opportunity and foster inclusion to improve people&rsquo;s lives. If you are inspired by an open world and driven to create positive change, join us. Learn more about us on our YouTube Channel.
 
</div>

Technical Customer Success Manager

<div>
 
 About Lucidya:
 
 
 
 Lucidya is an AI-native platform for customer experience (CX) intelligence that manages entire customer lifecycles autonomously, from initial engagement through retention and growth.
 
 
 Unlike platforms that only surface insights and leave the action to you, Lucidya completes the loop with proprietary NLU capabilities developed entirely in-house and trained on millions of multilingual conversations, equipping marketing, support, CX, and research teams to deliver personalized experiences that drive measurable improvements in customer satisfaction, retention, and lifetime value.
 
 
 
 Why this role matters:
 
 
 
 We're growing at a rapid pace and our priority remains the same: deliver an exceptional customer experience. Our clients range from governmental to large enterprises and everything in between, and we're looking for a Customer Success Manager that puts experience and high standards at the forefront of every interaction with our customers.
 
 
 
 What you'll be doing:
 
 
 
 <ul>
 <li>
 Learn our products from A-Z and use that knowledge to educate our customers on our services, and what fits right for them
 </li>
 <li>
 Bridge the gap between the customer being onboarded and gaining value from our services
 </li>
 <li>
 Find strategic and consistent ways to keep our clients engaged &amp; using our products regularly, increasing our adoption
 </li>
 <li>
 Build strong relationships with our customers rooted in trust and build customer loyalty through them
 </li>
 <li>
 Help our customers set-up and navigate our platform
 </li>
 <li>
 Identify which of our products could further bring value to our customers and up/cross-sell
 </li>
 <li>
 Obsess over metrics like NPS and closely monitor customer feedback, and most importantly - execute on them
 </li>
 <li>
 Work closely with the Customer Support, Professional Services, Product &amp; Sales team to deliver an exceptional customer experience
 </li>
 <li>
 Monitor, collect and communicate customer feedback in a regular fashion to the wider teams - you act as the voice of the customer internally
 
 
 </li>
 </ul>
 
 Who You Are:
 
 
 
 <ul>
 <li>
 You're proactive and don't wait for the customer to reach out to you with a problem to know what they need or what challenges they're facing
 </li>
 <li>
 You're tech-savvy, and are comfortable navigating CRM tools such as HubSpot (that's what we use here at Lucidya)
 </li>
 <ul>
 <li>
 How to know you're tech-savvy? Your family and friends ask you questions like "how do I do X on this [app]?"
 </li>
 </ul>
 <li>
 You're also familiar with Customer Success Platforms (CSPs) such as ChurnZero, and are able to use it effectively to monitor utilization, behaviors, etc
 </li>
 <li>
 You're a strong communicator, and can explain technical terms to a 5 year old in a simple, digestible manner
 </li>
 <li>
 You're also bi-lingual, and can communicate with Arabic speaking customers as comfortably as you can with English speaking ones
 </li>
 <li>
 You're extremely customer centric - you put empathy at the forefront of customer interactions
 </li>
 <li>
 You have 5+ years of experience in a similar role, and have a deep understanding of B2B SaaS
 </li>
 <li>
 You're comfortable interacting with clients face-to-face from all different backgrounds and forming strong relationships with them
 
 
 </li>
 </ul>
 
 What the hiring process will look like:
 
 
 
 <ul>
 <li>
 Screening call with TA
 </li>
 <li>
 Technical interview with the hiring manager
 </li>
 <li>
 Offer
 
 
 </li>
 </ul>
 The ideal candidate we're looking for would read this and get excited at the prospect of owning the customer's experience, and probably already thinking of ways to keep the customer engaged and enthusiastic. If you felt that way, then this role may be the right fit for you!
</div>

Sr. Customer Success Manager

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