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customer success manager

Sscegypt

Customer Success Manager (CSM),plays a crucial role inensuring client satisfaction and retention by guiding them through their journey with our services, from onboarding to long-term usage.They build relationships, address concerns, and identify opportunities for growth and expansion.Key Responsibilities of a Success Manager (CSM): Customer Onboarding and Training:Guiding new customers through the initial stages of adoption and ensuring they understand how to use the product or service effectively. Relationship Management:Building and maintaining strong, trusting relationships with key client stakeholders. Proactive Issue Resolution:Identifying potential problems early and working to solve them before they impact customer satisfaction. Performance Monitoring:Tracking and analyzing customer usage, identifying trends, and flagging areas for improvement. Customer Success Planning:Helping clients develop and achieve their goals using the product or service. Up-selling and Cross-selling:Identifying opportunities to expand client relationships and increase revenue. Internal Collaboration:Working with sales, product, and other internal teams to ensure client success. Feedback Collection:Gathering customer feedback and providing it to internal teams to improve the product or service.A Cyber Security Pre-sales Consultant isresponsible for driving revenue growth by providing technical expertise, conducting services demonstrations, mainly in the area of GRC and assisting in the development of proposals and solutions for clients.They act as a trusted advisor, understanding client needs and communicating insights to the sales team.The services provided in this domain (IT framework, ISO 27001, CCC, GRC domain, .etc)Key Responsibilities: Technical Expertise:Possess a deep understanding of cybersecurity frameworks, products, and services. Solution Design:Develop and present tailored security solutions that meet client needs, often including designs, proposals, and technical documentation. Customer Engagement:Build relationships with clients, understand their challenges, and offer expert advice. Sales Support:Work closely with the sales team to qualify opportunities, prepare proposals, and assist in closing deals. Product Demonstrations:Conduct product demos and proof-of-concept sessions to showcase solutions. Requirements Gathering:Collect and analyze customer requirements, conducting workshops and presentations to understand their needs. Commercial Documents:Assist in creating and updating commercial documents like RFPs and RFIs. Staying Current:Keep up with industry trends, competitor offerings, and emerging technologies. Collaboration:Work with internal teams, partners, and vendors to ensure successful solution delivery.<img src="https://www.jobg8.com/Tracking.aspx?m1MhrCgiSOhtx8g2aWCYwsTa2UWIMSugc" width="0" height="0" />

Customer Success Manager

AltoVita

<div>
 
 Who are we?
 
 
 
 We are a female-founded scale-up, currently made up of around 80 AltoVitians. Our fully-remote team hails from 26 different countries and collectively speaks 29 languages. Most of the time, it is our differences that are celebrated (whether they are in cultures, personalities, preferences or passions). However, despite those differences, there are a few principal attributes that we share which define an AltoVitian. AltoVitians are tenacious, humble, and thoughtful. Being humble is important because it enables us to keep learning every day, and tenacity is necessary because in a high performing environment as fast-paced as AltoVita, taking it slow is simply not an option!
 
 
 Today is a particularly exciting time to join our team, we closed our Series A financing round in late 2022 and will be starting the Series B rounds in the coming year. This next chapter won&rsquo;t always be a smooth ride, but it will be filled with innovation, excitement and opportunities, so if you are ready for the challenge (and the fun!) of growing with us, we would love to hear from you.
 
 
 
 What We Do
 
 
 
 AltoVita is a multi-award winning accommodation platform that enables enterprises to consolidate accommodation programmes through the power of proprietary technology paired with a human centric approach.
 
 
 AltoVita&rsquo;s unique offering sets us apart in the market, providing a network of 7 million+ verified and vetted properties are all duty of care compliant, backed by a four-tier quality control process; located in over 35.000 cities &amp; 165 countries world-wide. With our award-winning enterprise software and human-centric approach, we deliver smart and sustainable solutions to global talent mobility &amp; business travel managers worldwide.
 
 
 Our Client Development team plays a vital role as trusted advisors and partners to our clients. Embodying our consultative philosophy, this dedicated team proactively shares new market insights, analyzes data, and empowers our clients with the tools and knowledge to make informed decisions, ensuring our clients are always equipped to make the best choices for their corporate housing needs.
 
 
 AltoVita&rsquo;s technology provides a cloud-based bridge between the highly fragmented property distribution system and multinational Global 2000 companies. A proprietary two-way API integration with a standardised sourcing process reduces the legacy, inefficient 48-to-72-hour bidding process down to a few minutes, saving valuable time and money.
 
 
 Corporate clients love the bespoke user interface seamlessly configured to their mobility policies, and employees enjoy a greater sense of choice and support in their relocation journey.
 
 
 
 About The Role
 
 
 
 We are seeking a highly skilled and dedicated Customer Success Manager with proven experience managing high-volume housing association requests. The ideal candidate thrives in fast-paced, dynamic environments and excels at providing timely, effective solutions to complex client needs.
 
 
 
 Key Responsibilities
 
 
 
 Manage incoming accommodation requests and present corporate clients and relocation management partners with personalized housing options through AltoVita's proprietary enterprise software
 
 
 Reply to client&rsquo;s enquiries related to housing options and offer thoughtful recommendations in a timely manner.
 
 
 Build a good relationship with the consultants from relocation management companies
 
 
 Support reporting on conversion figures and identify opportunities for improvement
 
 
 To maintain the positive engagement with hospitality partners (hotels, serviced apartments &amp; hotels) and participate in supplier meetings, or trainings to reflect client requirements when necessary
 
 
 To participate in property inspections to gain an in-depth understanding of properties quality, when required (KSA/UAE Region)
 
 
 Identify market gaps and collaborate with the Hospitality Growth team to ensure our offering is complete and competitive.
 
 
 Get acquainted with AltoVita's proprietary technology and contribute to product development for hospitality operators across the region.
 
 
 Proactively contribute to the community, building of hospitality operators &amp; supply technology software (quarterly training sessions, content creation, events &amp; conferences, in-person visits)
 
 
 Assist in the optimisation process of AltoVita's Customer Success technology and business development efforts in the KSA and UAE regions.
 
 
 
 Requirements
 
 
 
 2+ years of experience in hotel reservations, corporate housing, global mobility or relocation
 
 
 Comfortable working in a fast-paced and entrepreneurial environment
 
 
 Ability to work well under pressure and handle high-stress situations with calm and professionalism
 
 
 Strong problem-solving skills and ability to think on your feet
 
 
 Self-motivated, proactive and results-driven
 
 
 Occasional weekend on call rotation
 
 
 
 Ways of Working
 
 
 
 AltoVita is a fully remote team. Although we have regular touch-points throughout the week, organise off-sites in several locations, trust is essential for us to work effectively as a team. Our founders empower us to make decisions autonomously, and in turn expect that we also empower our direct reports.
 
 
 
 Join our Team
 
 
 
 AltoVita is the sum of every member of the team. We know that a strong team is a diverse team, and are therefore committed to being an equal opportunity employer, so please bring all of yourself to the interviews and most importantly to our team.
 
 
 Becoming an AltoVitian means you will benefit from:
 
 
 <ul>
 <li>
 A team that will always put you first
 </li>
 <li>
 Incredible opportunities for growth and career advancement
 </li>
 <li>
 A fully-remote working environment
 </li>
 <li>
 Wellness benefits and a wellness budget, which can be spent on a range of options including gym memberships, home meal delivery services, mindfulness applications, and many more
 </li>
 <li>
 A work-from-home allowance to get your home-office set up
 </li>
 <li>
 A generous vacation package so you can recharge or explore
 
 </li>
 </ul>
</div>

Customer Success Manager, KSA

<div>What we offer
We help the world run better.
Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply Now!<div></div> 
The SAP Academy for Customer Success is a global development program designed for talent who are early in their career. 
Who You&rsquo;ll Become
The Customer Success Manager (CSM) works directly with customers to guide them through their business journey with our solutions. The CSM works to increase customer satisfaction, retention, renewals, references, and upsells for Cloud products within their assigned solution portfolio. The CSM oversees key customer milestones throughout the customer lifecycle, from deal signature through system provisioning, monitoring implementation progress, and business case achievement. The CSM is expected to serve as the strategic point of contact for the customer within the assigned solution portfolio and to leverage appropriate resources across SAP functions to maintain overall customer health 
What You&rsquo;ll Do
As a CSM within the SAP Academy for Customer Success, you will be responsible to:<ul><li>
Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team, that enhances your support in the CSM role, a critical customer-facing function within our dynamic Customer Success board area.</li><li>
Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.</li><li>
Enhance skills around your solution portfolio, managing customer retention, and driving value realization.</li><li>
Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.</li></ul> 
The program will enrich your knowledge of SAP and the Customer Success board area and give you the professional experience to be ready to serve our customers. We offer full-time employment from day one with practical learning application for your role. Upon successful completion of the program, you will move into a direct customer-facing CSM role in your market and continue to receive mentoring and coaching support to accelerate your growth. 
CSM focus areas:
SAP Finance &amp; Spend Management (F&amp;S) &ndash; Knowledge in key areas such as accounting, procurement, and supplier management, focused on boosting visibility, cutting costs, and improving efficiency.<ul><li>
S/4HANA Finance</li><li>
Finance &amp; Quote to Cash(Q2C)</li><li>
Procurement</li></ul>
SAP SuccessFactors (Human Capital Management - HCM) - Knowledge in core HR and payroll, talent management, employee experience management, HR analytics, workforce planning, and sales performance management.
SAP Supply Chain Management (SCM) - Knowledge in Supply Chain, Asset Management, Manufacturing, Logistics, or Product and Project lifecycle management. 
What You Bring<ul><li>
2&ndash;3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.</li><li>
Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value, coupled with experience in resolving issues and managing escalations to ensure satisfaction and business continuity.</li><li>
A cooperative and productive approach to working relationships, internally and externally.</li><li>
A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.</li><li>
An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.</li><li>
A resilient mindset, embracing challenges with optimism and consistently striving for growth and success.</li><li>
Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.</li><li>
Proficiency in English to engage with our global network.</li></ul> 
About SAP Academy for Customer Success
The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.
The SAP Academy for Customer Success offers a three-year journey that drives accountability and enhances productivity. It enables graduates to make a quick impact in customer-facing roles while fostering career longevity and leadership potential.
Join us for a unique opportunity to build a global network, collaborate with customers to solve real business challenges, and gain hands-on experience with world-class cloud solutions &mdash; all while learning in a dynamic environment and earning competitive pay and benefits.
#SAPAcademyforCustomerSuccess
#SAPCSCareers 
SAP&rsquo;s employees across different regions are enabled to do their best job with the right mix of office and remote work according to country-specific guidelines and regulations. In general, our hybrid work setup consists of three days a week in the office or on-site with customers or partners.
We are planning a practical and immersive portion of our program, which will likely involve participants spending four (4) weeks, spread across two trips, in San Ramon, California. This experience is designed to provide unparalleled hands-on learning and networking opportunities. *Please note the in-person component is still in the planning phase, and the final decision will be confirmed by the first quarter of 2026. We will ensure that this information is communicated promptly, and that sufficient time is provided for necessary preparations.
During intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such, vacation will not be approved during some critical times of the program
Due to local legal mandates only GCC nationals will be considered at this time
#SAPNextGen
We are SAP
SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs together. 
 Our inclusion promise
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone&mdash;regardless of background&mdash;feels included and can perform at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company. We invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal-opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com. 
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
#SAPNextGen</div><div></div>

Customer Success Manager (CSM) - SAP Academy for Customer Success - KSA (Hybrid) GCC Nationals

Oracle

<div>
 
 Job Description
 
 
 
 
 
 In line with the relevant policy and requirements of the Government of the Kingdom of Saudi Arabia, preference will be given to Saudi nationals who apply for this role.
 
 
 
 
 
 What Does Oracle&rsquo;s Customer Success Organization Do?
 
 
 
 Our mission is to to be a catalyst for Oracle&rsquo;s customer success. We want to help our clients realize the maximum value of their Oracle Cloud solutions. We help unlock the full potential of Oracle Cloud by focusing on business outcomes. Indeed, the Customer Success Organization plays a key role in driving business outcomes across: (1) customer, (2) product, (3) partners/implementors, and (4) GTM/sales.
 
 
 <ul>
 <li>
 CUSTOMER SUCCESS: We are the single source of truth across the complete customer lifecycle. Our goal is to live in the currency of customer success, driving winning NPS, CLV, and referenceable logos.
 </li>
 <li>
 PRODUCT SUCCESS: We demonstrate the art of the possible across Oracle&rsquo;s unified suite of offerings, driving adoption and ensuring alignment among customer processes, data, and product(s).
 </li>
 <li>
 PARTNER SUCCESS: We train, enable, and certify partners, using SI success as a gateway to customer success.
 </li>
 <li>
 GTM SUCCESS: We are the catalyst for advancing ONE Oracle, being the glue for ensuring winning customer success from pre-sales to Day 2.
 
 
 
 </li>
 </ul>
 Career Level - M3
 
 
 
 Responsibilities
 
 
 
 
 Responsibilities:
 
 
 
 Customer Relationship Management:
 
 
 <ul>
 <li>
 Build and nurture strong, long-lasting relationships with key customers.
 </li>
 <li>
 Serve as the primary point of contact for escalated customer issues and ensure timely resolution.
 
 
 
 </li>
 </ul>
 Team Leadership:
 
 
 <ul>
 <li>
 Lead and mentor a team of Customer Success Representatives.
 </li>
 <li>
 Foster a collaborative and customer-centric culture within the team.
 
 
 
 </li>
 </ul>
 Customer Onboarding:
 
 
 <ul>
 <li>
 Oversee the onboarding process for new clients, ensuring a seamless and positive experience.
 </li>
 <li>
 Develop and implement effective onboarding strategies to drive customer success.
 
 
 
 </li>
 </ul>
 Product Expertise:
 
 
 <ul>
 <li>
 Develop a deep understanding of our products and services.
 </li>
 <li>
 Provide guidance and insights to customers on maximizing the value of our offerings.
 
 
 
 </li>
 </ul>
 Renewals and Expansion:
 
 
 <ul>
 <li>
 Work closely with the sales team to identify opportunities for upselling and cross-selling.
 </li>
 <li>
 Drive customer renewals by demonstrating the ongoing value of our solutions.
 
 
 
 </li>
 </ul>
 Feedback and Improvement:
 
 
 <ul>
 <li>
 Gather customer feedback and collaborate with internal teams to continuously improve products and services.
 </li>
 <li>
 Implement best practices to enhance the overall customer experience.
 
 
 
 </li>
 </ul>
 If you are&hellip;
 
 
 An out-of-the-box thinker always looking for new approaches and solutions. You enjoy rolling up your sleeves and tackling challenges with a hands-on approach.. You have a passion for customer success across the lifecycle-building relationships that blossom into trusted partnerships one decision at a time. Entrepreneurial-minded with sound judgement and can navigate complexity. You take ownership of your individual success as well as those around you, modeling integrity and accountability with colleagues and clients.
 
 
 &hellip;then we want to talk to you!
 
 
 
 What You&rsquo;ll Bring
 
 
 
 Your enthusiasm, knowledge and business acumen, and love and passion for customer success will help Oracle become the leading cloud service provider.
 
 
 More specifically, you will have the experience described below:
 
 
 <ul>
 <li>
 Passion for and ability to have cross-industry consultative conversations regarding business challenges and opportunities building trusted advisory relationships with customers and partners alike.
 </li>
 <li>
 Deep product and market expertise in Cloud Delivery, including customer needs, competitive landscape, and key trends in the industry.
 </li>
 <li>
 7+ years of experience product line and/or Cloud transformation.
 </li>
 <li>
 Proven experience leading end-to-end success of cloud solutions across Product and other functions including Marketing, Sales, Service, Alliances, and/or Support.
 </li>
 <li>
 A highly collaborative leader who can navigate different personalities, work well in teams, and believes that 1+1=&gt;3.
 </li>
 <li>
 are achieved.
 
 
 
 </li>
 </ul>
 
 Key Skills/Qualifications
 
 
 
 <ul>
 <li>
 Master degree or equivalent.
 </li>
 <li>
 Proven experience in customer success management, with a track record of achieving and exceeding targets.
 </li>
 <li>
 Ability to work effectively with and through a matrix and a virtual organization.
 </li>
 <li>
 Successful track record as Program Director of transformational and international SaaS transformation.
 </li>
 <li>
 Experience in managing Turn around of escalated IT transformation projects.
 </li>
 <li>
 Bring a good level of overall functional Expertise in Saas (especially in ERP/HCM)
 </li>
 <li>
 Commercial sensitiveness of Saas Software contracts and Implementation costs
 </li>
 <li>
 Flexibility to work from home or travel across the region when required (assume max 50% travel &ndash; potentially needing travel on very short notice)
 </li>
 <li>
 Level 3: +7 of relevant experience in a customer success role.
 </li>
 <li>
 Level 4: +10 years of proven experience in customer success management.
 
 
 
 </li>
 </ul>
 
 Desired Skills/Qualifications
 
 
 
 <ul>
 <li>
 PMI Project Management Professional (PMP) Certification or similar.
 </li>
 <li>
 International experience across MEA region
 
 
 
 </li>
 </ul>
 
 How You Will Be Measured:
 
 
 
 <ul>
 <li>
 Referenceable Logos
 </li>
 <li>
 Client Satisfaction (CSAT)
 </li>
 <li>
 Net Promoter Score (NPS)
 </li>
 <li>
 Customer Lifetime Value (CLV)
 </li>
 <li>
 Renewals on ATR
 </li>
 <li>
 Install Base Expansion
 </li>
 <li>
 Time to First Value
 </li>
 <li>
 # of Green and red accounts
 </li>
 <li>
 Group revenue and margin
 </li>
 <li>
 Net ARR
 </li>
 <li>
 Net Dollar Retention (NDR)
 </li>
 <li>
 Logo retention (LRR)
 </li>
 <li>
 Coverage (ARR and Accounts)
 </li>
 <li>
 Partner Success (e.g., # of Certified SIs, red accts)
 
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 A driver&rsquo;s seat in a top project and program director role with Oracle internal and external visibility. A stepping stone for further growing your own career.
 </li>
 <li>
 Enriching your experience while being hands on and customer facing with the largest Oracle accounts in the region.
 </li>
 <li>
 Being an essential part of Oracle&rsquo;s Global Customer Success organization
 </li>
 <li>
 An ability to grow your network in a wide and international Oracle Cloud ecosystem.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Career Level - M3
 
 
 
 About Us
 
 
 
 As a world leader in cloud solutions, Oracle uses tomorrow&rsquo;s technology to tackle today&rsquo;s challenges. We&rsquo;ve partnered with industry-leaders in almost every sector&mdash;and continue to thrive after 40+ years of change by operating with integrity.
 
 
 We know that true innovation starts when everyone is empowered to contribute. That&rsquo;s why we&rsquo;re committed to growing an inclusive workforce that promotes opportunities for all.
 
 
 Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
 
 
 We&rsquo;re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.
 
 
 Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans&rsquo; status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
</div>

Client Success Snr Manager (Saudi)

Denodo

<div>
 Denodo is a leader in data management. The award-winning Denodo Platform is the leading data integration, management, and delivery platform using a logical approach to enable self- service BI, data science, hybrid/multi-cloud data integration, and enterprise data services. Realizing more than 400% ROI and millions of dollars in benefits, Denodo&rsquo;s large enterprise and mid-market customers across 30+ industries have received payback in less than 6 months. For more information, visit www.denodo.com .
 
 
 We are a fast-growing, international organization with teams across four continents and we work with a cutting-edge technology, but that's not all we have to offer. At Denodo, we are like a family and it is of the utmost importance to us that we help support your professional growth every step of the way
 
 
 
 Job Description
 
 
 
 Denodo is looking for a technical, passionate, customer-oriented and hands-on data advocate to join our Customer Success team. You will work hand-in-hand with our customers as the technical focal point. It will be on your shoulders to ensure customers are satisfied and confident in leveraging the Denodo Platform as a key component in their ecosystem.
 
 
 In this role you will combine tech savviness with relationship management and problem-solving skills. Your mission: enable customers to realize the full potential of their Denodo deployment, removing roadblocks, exploiting platform capabilities, and making things go.
 
 
 Collaborate closely with Customer Success Manager (CSM), Sales and Customer Services as the TAM has the lead role in implementing the Customer Success Plans (CSP) developed by the CSM. The CSP defines the business outcome, use cases and milestones of the Customer to get a specific use case(s) into production. The output is a Use Case document that describes the Business Problem solved, the Solution Architecture and the Results achieved. The TAM and CSM have responsibility for coordinating the creation and delivery of this document.
 
 
 
 
 Job Responsibilities &amp; Duties
 
 
 
 
 
 Technical Engagement
 
 
 
 <ul>
 <li>
 Communicate common practices with regards to Denodo usage and implementation.
 </li>
 <li>
 Conduct cadence calls to review open issues and escalations with the customer operational team.
 </li>
 <li>
 Provide input into account health assessment on technical progress.
 </li>
 <li>
 Act as point of contact between customer and Denodo technical teams.
 </li>
 <li>
 Coordinate with other teams to achieve account growth, service utilization, and use cases.
 </li>
 <li>
 Ensure customers' deployment is documented and understood.
 
 
 </li>
 </ul>
 
 Platform Adoption
 
 
 
 <ul>
 <li>
 Identity pain points and training required around product usage.
 </li>
 <li>
 Have regular communication and updates on Denodo capabilities.
 </li>
 <li>
 Provide product and feature guidance.
 </li>
 <li>
 Recommend advisory sessions, entitled/on-demand training.
 
 
 </li>
 </ul>
 
 Customer Engagement
 
 
 
 <ul>
 <li>
 Provide point of contact for escalations related to the product.
 </li>
 <li>
 Coordinate the management and resolution of support tickets, with both customers and Denodo teams.
 </li>
 <li>
 Review enhancement requests with Product Management / Development.
 </li>
 <li>
 Ensure successful product feature adoption.
 </li>
 <li>
 Encourage and enable platform upgrades and migrations.
 
 
 </li>
 </ul>
 
 Reporting &amp; KPI&rsquo;s
 
 
 
 <ul>
 <li>
 Implement and help customer maintain Dashboards to report on Product Adoption and Deployment details
 </li>
 <li>
 Maintain Customer relationship map in Salesforce
 </li>
 <li>
 Maintain and report on Customer Services Utilization and Training accomplishments
 </li>
 <li>
 Goal is to get Customer to consume all Services available to them
 </li>
 <li>
 Get all the Customer staff to take all the relevant training classes
 
 
 </li>
 </ul>
 
 Information Security Responsibilities
 
 
 
 <ul>
 <li>
 Knows and understands the Security Policy and procedures that apply to their work.
 </li>
 <li>
 Ensures that their actions do not result in any security breaches.
 </li>
 <li>
 Informs the owner of the asset of any security incident, real or suspected, that it detects.
 </li>
 <li>
 Is aware of and committed to the Acceptable Use Policy
 
 
 </li>
 </ul>
 
 Desired Skills &amp; Experience
 
 
 
 <ul>
 <li>
 University Degree in information systems or computer science or a related field (Bachelor or Masters), or equivalent experience in a similar role.
 </li>
 <li>
 5+ years of demonstrated experience in a Technical Account Manager or a similar role, preferably in the data management or analytics software industry.
 </li>
 <li>
 Excellent verbal and written communication skills to be able to interact with technical and business counterparts.
 </li>
 <li>
 Good technical knowledge about different areas in a data management ecosystem.
 </li>
 <li>
 Nice to have experience in leveraging Employee Advocacy and Social Media to network with industry peers, share thought leadership content, and enhance brand visibility to support sales engagement and relationship building.
 
 
 </li>
 </ul>
 Denodo is an equal opportunity employer and prohibits discrimination and harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by applicable law. Denodo will provide reasonable accommodation to employees who have protected disabilities in accordance with applicable law.
 
 
 We do not accept resumes from headhunters or suppliers that have not signed a formal fee agreement. Therefore, any resume received from an unapproved supplier will be considered unsolicited, and we will not be obligated to pay a referral fee.
</div>

Technical Account Manager, Customer Success

Visa

<div>Company Description 
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose &ndash; to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa. 
Job Description 
The Client Success Manager at Visa Acceptance Platform provides high quality technical, service and project support to our partners and clients, demonstrating technical knowledge of Visa Acceptance products and services.
The Client Success Manager will be responsible for taking a proactive approach with an assigned list of high profile clients to ensure they are receiving the most comprehensive support possible. 
The will support the full breadth of our suite of payment processing and risk management products and services, tailoring the product information to the merchants they support.<ul><li>
Partnership with the Account Executive team, also identifies Visa products and solutions that can help address client operational challenges.</li><li>
Deliver both ad-hoc and proactive Technical Support to an assigned portfolio of Visa Acceptance Platform / CyberSource's key customer base, including troubleshooting and resolution, through phone calls, emails and face-to-face meetings</li><li>
Liaise with clients alongside the commercial Account Manager, representing CyberSource&rsquo;s products and services from both a technical and software integration perspective</li><li>
Manage technical communications with the client&rsquo;s technical team, project team, customer services team and senior executives</li><li>
Proactively resolve business &amp; technical problems</li><li>
Manage new merchant implementations and provide consultative payment guidance to client base</li><li>
Manage technical escalation and issue management with global front-line support teams</li><li>
Meet with existing clients for regular and ad-hoc service related reviews</li><li>
Understand the clients&rsquo; core business and vertical and develop strategies where CyberSource can add value</li><li>
Project-manage larger customer engagements involving internal development teams or third party developers</li><li>
Enter case information into the CRM to ensure appropriate resolution management</li><li>
Offer best practice advice on CyberSource products and services and the vertical</li><li>
Advocate and drive product enhancement requests with our cross-functional teams</li><li>
Achieve and maintain CYBS product / process knowledge expert status</li><li>
Own and maintain Service Delivery Plan for each client</li><li>
Suggest and drive process improvement within the team</li></ul>
This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. 
Qualifications 
<ul><li>
Foundational knowledge of payments processing, high level of professionalism, leadership and interpersonal skills to manage relationships with a variety of internal and client stakeholders.</li><li>
E-commerce acquiring background and Technical Acumen</li><li>
3-5 years payments experience with university degree or equivalent experience</li><li>
Well demonstrated Technical Support or Account Management experience</li><li>
Able to skillfully prioritize and manage concurrent projects and issues.</li><li>
Excellent written and verbal communication skills</li><li>
Experience in working with cross-functional/cross-departmental and virtual teams</li><li>
Programming language knowledge and Card-not-present (e-commerce or payment gateway) experience is strongly preferred.</li><li>
Self-starter with strong organization and resolution management skills</li><li>
Arabic Speaker preferred</li><li>
Must demonstrate strong complex problem-solving capabilities</li></ul> 

Additional Information 
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.</div>

Client Success Manager

<div>
 
 Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose &ndash; to uplift everyone, everywhere by being the best way to pay and be paid.
 
 
 
 
 Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
 
 
 
 
 
 
 Job Description
 
 
 
 
 The Client Success Manager at Visa Acceptance Platform provides high quality technical, service and project support to our partners and clients, demonstrating technical knowledge of Visa Acceptance products and services.
 
 
 
 
 The Client Success Manager will be responsible for taking a proactive approach with an assigned list of high profile clients to ensure they are receiving the most comprehensive support possible.
 
 
 The will support the full breadth of our suite of payment processing and risk management products and services, tailoring the product information to the merchants they support.
 
 
 
 <ul>
 <li>
 Partnership with the Account Executive team, also identifies Visa products and solutions that can help address client operational challenges.
 </li>
 <li>
 Deliver both ad-hoc and proactive Technical Support to an assigned portfolio of Visa Acceptance Platform / CyberSource's key customer base, including troubleshooting and resolution, through phone calls, emails and face-to-face meetings
 </li>
 <li>
 Liaise with clients alongside the commercial Account Manager, representing CyberSource&rsquo;s products and services from both a technical and software integration perspective
 </li>
 <li>
 Manage technical communications with the client&rsquo;s technical team, project team, customer services team and senior executives
 </li>
 <li>
 Proactively resolve business &amp; technical problems
 </li>
 <li>
 Manage new merchant implementations and provide consultative payment guidance to client base
 </li>
 <li>
 Manage technical escalation and issue management with global front-line support teams
 </li>
 <li>
 Meet with existing clients for regular and ad-hoc service related reviews
 </li>
 <li>
 Understand the clients&rsquo; core business and vertical and develop strategies where CyberSource can add value
 </li>
 <li>
 Project-manage larger customer engagements involving internal development teams or third party developers
 </li>
 <li>
 Enter case information into the CRM to ensure appropriate resolution management
 </li>
 <li>
 Offer best practice advice on CyberSource products and services and the vertical
 </li>
 <li>
 Advocate and drive product enhancement requests with our cross-functional teams
 </li>
 <li>
 Achieve and maintain CYBS product / process knowledge expert status
 </li>
 <li>
 Own and maintain Service Delivery Plan for each client
 </li>
 <li>
 Suggest and drive process improvement within the team
 </li>
 </ul>
 
 This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.
 
 
 
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Foundational knowledge of payments processing, high level of professionalism, leadership and interpersonal skills to manage relationships with a variety of internal and client stakeholders.
 </li>
 <li>
 E-commerce acquiring background and Technical Acumen
 </li>
 <li>
 3-5 years payments experience with university degree or equivalent experience
 </li>
 <li>
 Well demonstrated Technical Support or Account Management experience
 </li>
 <li>
 Able to skillfully prioritize and manage concurrent projects and issues.
 </li>
 <li>
 Excellent written and verbal communication skills
 </li>
 <li>
 Experience in working with cross-functional/cross-departmental and virtual teams
 </li>
 <li>
 Programming language knowledge and Card-not-present (e-commerce or payment gateway) experience is strongly preferred.
 </li>
 <li>
 Self-starter with strong organization and resolution management skills
 </li>
 <li>
 Arabic Speaker preferred
 </li>
 <li>
 Must demonstrate strong complex problem-solving capabilities
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
 
 
 
</div>

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