sales executive

account manager

product manager

marketing manager

sales manager

customer success manager

SITA Switzerland Sarl

<div>Overview:
<h2 class="jobSectionHeader"><b>WELCOME TO </b><b>SITA</b></h2><p>
We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world&rsquo;s air travel industry.</p><p>
You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?
</p><p>Are you ready to love your job? The adventure begins right here, with you, at SITA.</p><div><b><br>
</b></div><div><b>ABOUT THE ROLE &amp; TEAM</b></div><div></div><p><br>
As a Customer Success Manager (CSM), your mission is to ensure customer success through strategic partnership, proactive service management, and advocacy. You&rsquo;ll work with key stakeholders&mdash;up to VP level&mdash;helping customers achieve their business objectives by aligning them with SITA's Service Management solutions.<br>
You will be part of the Customer Service Management team, reporting to the Senior Customer Success Manager. This role plays a critical part in executing SITA's service commitments, maximizing the value delivered to customers, and identifying opportunities to grow revenue through upselling and renewals.</p><div></div><div><br>
 <b>WHAT YOU&rsquo;LL DO</b></div><div><br>
</div><ul><li>Serve as a strategic partner and trusted advisor to customer stakeholders and executive sponsors.</li><li>
Build strong customer relationships to drive adoption, satisfaction, and retention.</li><li>
Act as the voice of the customer within SITA, escalating and resolving operational issues proactively.</li><li>
Lead operational service performance reviews and other service-related meetings aligned with contractual and SITA standards.</li><li>
Manage end-to-end operational escalation and customer dissatisfaction issues to resolution.</li><li>
Drive continual service improvements (CSI) with recommendations for service upgrades and innovation.</li><li>
Monitor service delivery performance and own Service Improvement Plans (SIPs).</li><li>
Support resolution of complex network incidents and lead implementation of change requests.</li><li>
Collaborate with sales teams to identify and close renewal and expansion opportunities.</li><li>
Act as a pre-sales service expert by contributing to service design, support models, and service level agreements for complex or customized solutions.</li><li>
Manage billing accuracy, cost control, and revenue tracking related to assigned accounts.</li><li>
Maintain up-to-date knowledge of SITA products and services, as well as competitive solutions in the market.</li><li>
Supervise and guide other client service staff supporting the customer.</li></ul>
Qualifications:
<div><b>
ABOUT YOUR SKILLS</b></div><div><br>
</div><ul><li>Bachelor&rsquo;s degree in Computer Science, Software Engineering, or a related field in Information Technology.</li><li>
Minimum of 5 years of experience in customer service for large-scale IT systems.</li><li>
Proven experience in managing and supporting Level 1 and Level 2 technical support for software system services and functions.</li><li>
Demonstrated ability to guide and mentor team members to ensure accurate and timely handling of customer inquiries.</li><li>
Experience in resolving complex customer issues that cannot be addressed by the support team and escalating unresolved issues to Level 3 support when necessary.</li><li>
Skilled in developing and implementing operational procedures to enhance service delivery.</li><li>
Strong understanding of service level agreements (SLAs), technical policies, and compliance monitoring.</li><li>
Proficiency in assigning and distributing customer service tasks to ensure smooth and efficient workflow.</li><li>
Ability to generate regular and ad hoc reports on system issues, incident progress, and resolutions.</li><li>
Applicants must be Saudi nationals to be considered for this position.</li></ul><div></div><div><b><br>
NICE-TO-HAVE</b></div><div><br>
</div><ul><li>Background in airline or air transport</li><li>
Hands-on SQL experience</li></ul><div></div><div><b><br>
WHAT WE OFFER</b></div><div></div><div><br>
We&rsquo;re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We&rsquo;re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.</div><div></div><div><br>
 <b>Flex Week: </b>Work from home up to 2 days/week (depending on your team&rsquo;s needs)</div><div></div><ul><li><br>
<b>Flex Day:</b> Make your workday suit your life and plans.</li></ul><div></div><div><br>
 <b>Flex Location:</b> Take up to 30 days a year to work from any location in the world.</div><div></div><div><br>
<b>Employee Wellbeing:</b> We&rsquo;ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health &ndash; a personalized platform that supports a range of wellbeing needs.</div><div><br>
</div><div><b>Professional Development</b>: Level up your skills with our training platforms, including LinkedIn Learning!</div><div></div><p><b><br>
 </b><b>Competitive Benefits</b>: Competitive benefits that make sense with both your local market and employment status.</p><div></div><div><i><br>
SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.</i></div></div><p></p><br /> <div id='job-id'>Job Id: 7wASNwci1ZjzI3A1KsLURolW8T5t38MgUcsx0giXOAk1VRjSYYW3EYvon6h1lRetD1qnpr1J6SuJoTY5VYJfjpShsjA28R8uAtRG1dsNb9zUFqiBSPJi5nBgLypP+lwc8fmdp+DwJQd67tAY3ElTVkczTj9kHtPUb/PEJBaGoAyW4FTX0R1or0yqC3wzYwF6Abj8yyv8gncDx0WZhe+etT6vilA58cWLRp3thXlv+07kUTo6nSjdxD0rO4166wfnJsqylx082hWrUxjc4uT/Mqw=</div>

Customer Success Manager

SITA

<div><h2 class="jobSectionHeader"><b>Overview
</b></h2><div><div><div><h2 class="jobSectionHeader"><b>WELCOME TO </b><b>SITA</b></h2>
<p>
We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world&rsquo;s air travel industry.</p>
<p>
You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?
</p><p>Are you ready to love your job? The adventure begins right here, with you, at SITA.</p><br>
<div><b>
</b></div><div><b>ABOUT THE ROLE &amp; TEAM</b></div><br>
<div></div>
<p>
As a Customer Success Manager (CSM), your mission is to ensure customer success through strategic partnership, proactive service management, and advocacy. You&rsquo;ll work with key stakeholders&mdash;up to VP level&mdash;helping customers achieve their business objectives by aligning them with SITA's Service Management solutions.<br>
You will be part of the Customer Service Management team, reporting to the Senior Customer Success Manager. This role plays a critical part in executing SITA's service commitments, maximizing the value delivered to customers, and identifying opportunities to grow revenue through upselling and renewals.</p><br>
<div></div>
<div>
 <b>WHAT YOU&rsquo;LL DO</b></div><br>
<div>
</div><ul><li>Serve as a strategic partner and trusted advisor to customer stakeholders and executive sponsors.</li>
<li>Build strong customer relationships to drive adoption, satisfaction, and retention.</li>
<li>Act as the voice of the customer within SITA, escalating and resolving operational issues proactively.</li>
<li>Lead operational service performance reviews and other service-related meetings aligned with contractual and SITA standards.</li>
<li>Manage end-to-end operational escalation and customer dissatisfaction issues to resolution.</li>
<li>Drive continual service improvements (CSI) with recommendations for service upgrades and innovation.</li>
<li>Monitor service delivery performance and own Service Improvement Plans (SIPs).</li>
<li>Support resolution of complex network incidents and lead implementation of change requests.</li>
<li>Collaborate with sales teams to identify and close renewal and expansion opportunities.</li>
<li>Act as a pre-sales service expert by contributing to service design, support models, and service level agreements for complex or customized solutions.</li>
<li>Manage billing accuracy, cost control, and revenue tracking related to assigned accounts.</li>
<li>Maintain up-to-date knowledge of SITA products and services, as well as competitive solutions in the market.</li>
<li>Supervise and guide other client service staff supporting the customer.</li>
</ul></div></div></div><h2 class="jobSectionHeader"><b>Qualifications
</b></h2><div><div><div><div><b>ABOUT YOUR SKILLS</b></div><div><br>
</div><ul><li>Bachelor&rsquo;s degree in Computer Science, Software Engineering, or a related field in Information Technology.</li><li>
Minimum of 5 years of experience in customer service for large-scale IT systems.</li><li>
Proven experience in managing and supporting Level 1 and Level 2 technical support for software system services and functions.</li><li>
Demonstrated ability to guide and mentor team members to ensure accurate and timely handling of customer inquiries.</li><li>
Experience in resolving complex customer issues that cannot be addressed by the support team and escalating unresolved issues to Level 3 support when necessary.</li><li>
Skilled in developing and implementing operational procedures to enhance service delivery.</li><li>
Strong understanding of service level agreements (SLAs), technical policies, and compliance monitoring.</li><li>
Proficiency in assigning and distributing customer service tasks to ensure smooth and efficient workflow.</li><li>
Ability to generate regular and ad hoc reports on system issues, incident progress, and resolutions.</li><li>
Applicants must be Saudi nationals to be considered for this position.</li></ul><div></div><div><b><br>
NICE-TO-HAVE</b></div><div><br>
</div><ul><li>Background in airline or air transport</li><li>
Hands-on SQL experience</li></ul><div></div><div><b><br>
WHAT WE OFFER</b></div><div></div><div><br>
We&rsquo;re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We&rsquo;re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.</div><div></div><div><br>
   <b>Flex Week: </b>Work from home up to 2 days/week (depending on your team&rsquo;s needs)</div><div></div><ul><li><br>
<b>Flex Day:</b> Make your workday suit your life and plans.</li></ul><div></div><div><br>
   <b>Flex Location:</b> Take up to 30 days a year to work from any location in the world.</div><div></div><div><br>
  <b>Employee Wellbeing:</b> We&rsquo;ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health &ndash; a personalized platform that supports a range of wellbeing needs.</div><div><br>
  </div><div><b>Professional Development</b>: Level up your skills with our training platforms, including LinkedIn Learning!</div><div></div><p><b><br>
     </b><b>Competitive Benefits</b>: Competitive benefits that make sense with both your local market and employment status.</p><div></div><div><i><br>
SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.</i></div></div></div></div></div><p></p><br /> <div id='job-id'>Job Id: c70PETJN3vub04jTLh9Ut0b/xGYOyMcE3M6HVg66U68N1L5sKKQJz4Mf8CFZtEZsTAIVZFLZvEcFN7HuhlW779zLaFzu8wR/seoWGxJAB8yBBkKu9EXkDfZuERQ3rylI/ahdYsr3qE0=</div>

Lucidya

<div><p>At Lucidya, we are on a mission to empower businesses in the MENA region through our advanced AI and big data technologies, leading the way in customer experience management tools specifically designed for the Arabic language.</p><p>
As a Senior Customer Success Manager, you will play a crucial role in ensuring our clients achieve their desired outcomes while using our solutions. You will lead and mentor a team of Customer Success professionals, driving engagement, retention, and overall client satisfaction with Lucidya&rsquo;s products.</p><p><b>
Key Responsibilities:</b></p><ul>
<li>Own and lead the customer relationship management strategy to improve customer satisfaction and drive retention.</li>
<li>Develop and execute engagement plans ensuring customers achieve their desired outcomes.</li>
<li>Conduct regular check-ins and business reviews with clients, offering insights and recommendations.</li>
<li>Collaborate with cross-functional teams to ensure customers are receiving optimal value from our products.</li>
<li>Lead a team of Customer Success professionals, providing coaching and guidance to enhance team effectiveness.</li>
<li>Identify upsell and cross-sell opportunities and work closely with the sales team to drive growth.</li>
<li>Serve as the customer's advocate, sharing feedback with product and engineering teams to drive product improvements.</li>
</ul><p></p><p><b>Requirements</b></p><ul>
<li>Bachelor&rsquo;s degree in Business, Management, or a related field.</li>
<li>Minimum 4 years of experience in customer success, account management, or similar roles.</li>
<li>Proven track record in managing client relationships and driving retention.</li>
<li>Strong leadership and mentoring abilities.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Ability to analyze data &amp; metrics to inform and support decision-making.</li>
<li>Experience in the SaaS OR Marketing Agency industry is preferred.</li>
<li>This position is only for Saudi nationals.</li></ul></div><br /> <div id='job-id'>Job Id: O2BXcyPtuFUofsKFdGyEiohXpThLUpqpvqIDhawufo6PINrW9BRjfqLsqn3Zgmt+Ttb+BZ+LB7WQLEDW/i/N7N35UQ==</div>

Senior Customer Success Manager

Lucidya | لوسيديا

<div>
 At Lucidya, we are on a mission to empower businesses in the MENA region through our advanced AI and big data technologies, leading the way in customer experience management tools specifically designed for the Arabic language.
 <br/>
 <br/>
 As a Senior Customer Success Manager, you will play a crucial role in ensuring our clients achieve their desired outcomes while using our solutions. You will lead and mentor a team of Customer Success professionals, driving engagement, retention, and overall client satisfaction with Lucidya's products.
 <br/>
 <br/>
 <strong>
  Key Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Own and lead the customer relationship management strategy to improve customer satisfaction and drive retention
  </li>
  <li>
   Develop and execute engagement plans ensuring customers achieve their desired outcomes
  </li>
  <li>
   Conduct regular check-ins and business reviews with clients, offering insights and recommendations
  </li>
  <li>
   Collaborate with cross-functional teams to ensure customers are receiving optimal value from our products
  </li>
  <li>
   Lead a team of Customer Success professionals, providing coaching and guidance to enhance team effectiveness
  </li>
  <li>
   Identify upsell and cross-sell opportunities and work closely with the sales team to drive growth
  </li>
  <li>
   Serve as the customer's advocate, sharing feedback with product and engineering teams to drive product improvements
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in Business, Management, or a related field
  </li>
  <li>
   Minimum 4 years of experience in customer success, account management, or similar roles
  </li>
  <li>
   Proven track record in managing client relationships and driving retention
  </li>
  <li>
   Strong leadership and mentoring abilities
  </li>
  <li>
   Excellent communication and interpersonal skills
  </li>
  <li>
   Ability to analyze data &amp; metrics to inform and support decision-making
  </li>
  <li>
   Experience in the SaaS OR Marketing Agency industry is preferred
  </li>
  <li>
   This position is only for Saudi nationals
  </li>
 </ul>
</div>
<br /> <div id='job-id'>Job Id: VPEmP298aq1J2WIpuW1c38fQLP8agaawlL3jYa5JH66dvRvGjBz0VF06mOoVbiThzsXLWyLPJ8y+yU/2Pc0Yk0SwnH2HaSYmaA==</div>

Incorta

<div>
 Incorta is a next-generation data analytics and business intelligence platform that excels at rapidly delivering business value from transactional data, this is the first real breakthrough in data analytics in 20 years. We provide an integrated end-to-end data experience, from data acquisition and enrichment to visualizing and sharing results. Our platform cuts project implementation time from months to weeks provides revolutionary query speed and maintains a unified, single source of truth for multiple workloads including business intelligence, analytics, and machine learning. Fully 90% of companies that try Incorta become customers, and over 98% of our customers are still with us. Our cloud-based service widens our reach into businesses of all sizes. There is simply no other analytics solution that is as cost-effective, agile, and impactful.
 <br/>
 <br/>
 The Customer Success Manager (CSM) in KSA is an individual contributor role that is primarily focused on technical expertise, building, maintaining, and leveraging customer relationships through a strong blend of Incorta product knowledge and business consultation. The CSM will work with some of Incorta&rsquo;s largest existing customers, building long-term engagement plans in collaboration with the Account Executive (Sales), ensuring that they are becoming successful and realizing the value that the Incorta platform offers. The CSM is a hybrid of Technical Expert and Consultant, guiding the customer along their journey to success with Incorta and being one of the reasons why they continue to expand and renew their relationship with us.
 <br/>
 <br/>
 <strong>
  YOU WILL
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Foster &amp; build overall relationships with assigned customers, which include: increasing adoption, ensuring retention, and long-term customer success.
  </li>
  <li>
   Establish a trusted/strategic advisor relationship with each assigned customer and drive the continued value of our products and services.
  </li>
  <li>
   Conduct technical working sessions to jointly architect solutions leveraging the Incorta Designer Desktop with prospective new users.
  </li>
  <li>
   Conduct enablement sessions to provide hands-on training on the Incorta products.
  </li>
  <li>
   Proactively work with customers to establish critical goals or other key performance indicators and aid the customer in achieving their goals.
  </li>
  <li>
   Advocate customer needs/issues cross-departmentally with a diplomatic and level-headed approach.
  </li>
  <li>
   Remain up-to-date on Incorta solutions and products and maintain familiarity and adherence to all Company methods and procedures.
  </li>
  <li>
   Be the single point of contact and escalation for the customer, including directing customers quickly and efficiently to additional help resources such as Help &amp; Training within the application, and personally helping with questions/issues.
  </li>
  <li>
   Track customer activity to identify churn risk and work proactively via targeted outreach campaigns to eliminate that risk, while simultaneously identifying and closing upsell opportunities when applicable.
  </li>
  <li>
   Responsible for customer references, case studies, and testimonials for the portfolio of customers in collaboration with the Marketing team.
  </li>
  <li>
   Serve as a customer advocate, including: collecting customer feedback on product needs, understanding customer and industry trends, and articulating those back to the business.
  </li>
  <li>
   Work closely with internal resources on escalation and resolution processes for critical customer issues.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  YOU HAVE
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   4 years of experience in technical implementations or Sales Engineering.
  </li>
  <li>
   Saudi nationality only.
  </li>
  <li>
   Experience in SaaS or software solutions is highly preferred.
  </li>
  <li>
   Ability to travel up to 50% of the time or as business needs arise.
  </li>
  <li>
   Experience setting long-term goals and guiding projects, people, and processes toward attainment.
  </li>
  <li>
   Demonstrated problem-solving skills and ability to show good judgment in decision-making.
  </li>
  <li>
   Demonstrated ability to work under the pressure of a constantly changing and rapidly evolving work environment and industry
  </li>
  <li>
   Demonstrated ability to handle multiple responsibilities in a collected manner.
  </li>
  <li>
   Willingness to ask for help when it is required.
  </li>
  <li>
   Excellent verbal and written communication skills along with superior presentation skills required.
  </li>
  <li>
   Demonstrated analytical and problem-solving skills, particularly those applicable to a "Big Data" environment.
  </li>
  <li>
   Familiarity with CRM tools and customer success platforms (e.g., Salesforce, Gainsight).
  </li>
  <li>
   Fluency in Arabic and English is required.
   <br/>
   <br/>
  </li>
 </ul>
 We could tell you that we&rsquo;re building something that truly optimizes the way business intelligence is done. We could also tell you that we&rsquo;re backed by marquee VC's such as Google Ventures and Kleiner Perkins. Or even the fact that we were named one of Inc. Magazine&rsquo;s Best Workplaces of 2022 while also being the only vendor to be recognized in the 2022 Gartner&reg; Magic Quadrant&trade; and the 2022 Gartner&reg; Market Guide. All true, but the real reason you will want to come work for Incorta is that you&rsquo;ll be part of an early team that is building a game-changing analytics product that will allow companies to answer complex questions in seconds...not days or weeks like the current solutions.
 <br/>
 <br/>
 Incorta provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
</div>
<br /> <div id='job-id'>Job Id: 7OHvQljAAByLrudASsv+ZFdwYz9tWsZtS/ci2W93psLt6slfHHH3+JySBnDrFC+h3OuIjEZPZWV70FcBHXbqD0lhnSHUPdnxKcsRFX4j0VQtjHVjfvRhubEOfD6iZGWuM8aWsOK/VhbyfN6Burwcfng+EoQ=</div>

Customer Success Manager "Saudi Only"

Koenig Solutions Ltd

<p><b>Job Title</b>: Customer Success Manager (Inside Sales)</p><p><b>Location</b>: Permanent Work From Home<br/><b>Company</b>: Koenig Solutions Pvt. Ltd.<br/><b>Industry</b>: IT Training &amp; Certification</p><p><b>Job Role Summary</b></p><p>We are seeking a high-performing, target-driven <b>Customer Success Manager (CSM)</b> with experience in B2B/B2C/IT sales. The ideal candidate will manage global client relationships, drive lead conversion, and contribute to revenue growth while ensuring excellent customer satisfaction.</p><p><b>Key Responsibilities</b></p><ul><li>Convert qualified leads into customers and identify upselling opportunities.</li><li>Understand customer needs and provide tailored IT training solutions.</li><li>Conduct research on accounts and identify key stakeholders.</li><li>Build long-lasting client relationships and provide consistent follow-ups.</li><li>Collaborate with internal teams to drive customer success initiatives.</li><li>Mentor or support team members as needed.</li><li>Contribute to Koenig&rsquo;s automation initiatives through suggestions and testing.</li></ul><p><b>Requirements</b></p><ul><li>Proven experience in inside sales or customer success (preferably in IT training).</li><li>Strong communication skills &ndash; verbal and written.</li><li>Ability to influence and build credibility across all levels of the organization.</li><li>Goal-oriented, self-motivated, and creative.</li><li>Comfortable with CRM tools and automation platforms.</li><li>Ability to work independently in a remote setup.</li></ul><p><b>Mandatory Requirement</b></p><p><b>Fluency in Arabic and English (both spoken and written) is a must.</b><br/>This role involves global client interaction, including customers from the Middle East and North Africa regions.</p><p><b>Why Join Koenig?</b></p><ul><li>Work with Fortune 500 clients</li><li>Learn alongside skilled professionals</li><li>Best-in-industry compensation</li><li>Work-from-home flexibility</li><li>Exposure to global markets and diverse cultures</li></ul><p>Job Type: Full-time</p><br /> <div id='job-id'>Job Id: p3qIZittgYmb10sdMF81lLqVhCdoysBcRV9hjOTm31N0cM4KWbrJTcUwSI6sLppJyc7LRSIoMYCuBH4BiTG2779eOiJPDfNYtmf2saquA0cPyhdgjCiT7AdYQRf3EOLiCfV3BwTkTtTbDz5aq8hx</div>

Customer Success Manager (B2B - Inside Sales)

Basharsoft

<div><p>We are seeking a motivated and customer-focused <b>Customer Success Executive</b> to join our client's organization in supporting users of a leading fitness app. The successful candidate will serve as the primary point of contact for users, ensuring high engagement, user satisfaction, and long-term retention. This role combines client support, onboarding, and engagement strategies in a dynamic and health-driven tech environment.</p><p><br>
Duties and Responsibilities</p><ul><li>
Serve as the primary point of contact for assigned clients, ensuring their ongoing satisfaction and success with the fitness app.</li><li>
Onboard new customers, guiding them through implementation and adoption processes to maximize value.</li><li>
Develop and maintain strong, long-term relationships with clients, understanding their business needs and objectives.</li><li>
Proactively identify opportunities for upselling and cross-selling relevant solutions to existing customers.</li><li>
Collaborate with internal teams, including sales, product, and support, to resolve client issues and deliver seamless experiences.</li><li>
Conduct regular check-ins, business reviews, and feedback sessions with clients to ensure alignment and satisfaction.</li><li>
Advocate for customer needs within the organization, influencing product development and service enhancements.</li><li>
Manage and resolve escalations with professionalism and urgency, ensuring positive outcomes.</li><li>
Document client interactions, feedback, and action plans in CRM systems for transparency and continuous improvement.</li></ul><h3 class="jobSectionHeader"><b>
Qualifications and Requirements</b></h3><ul><li>
Bachelor&rsquo;s degree in Business Administration, Communications, or a related field.</li><li>
Minimum of 0 up to 5 years of experience in customer success, account management, or a similar client-facing role.</li><li>
Proven ability to build and maintain strong client relationships.</li><li>
Excellent communication, presentation, and interpersonal skills.</li><li>
Strong problem-solving abilities and a proactive approach to addressing client needs.</li><li>
Experience working in a fast-paced, dynamic environment.</li><li>
Ability to manage multiple accounts and priorities simultaneously.</li><li>
Familiarity with CRM software and customer success tools.</li><li>
Self-motivated with a high degree of initiative and ownership.</li><li>
Comfortable working in a hybrid (home/office) arrangement.</li></ul></div><br /> <div id='job-id'>Job Id: R6v9XxdtT4eqhHxk7ftpZEWEZHeuCis3QO5ruxLJIRvg1lUeh2P6v+PsaJ0KI5bLzBKtpI73k9y4Sr/Q92QQP61eGvAIy8FR2vd4GkVFd0BEvyQT/+s1JVgYyuSl</div>

Customer Success Executive

Explore 1220+ Customer success manager in Riyadh this August. Find roles across top companies and apply now to boost your career.

1220 customer success manager jobs IN Riyadh

Customer Success Manager

Customer Success Manager

Senior Customer Success Manager

Senior Customer Success Manager

Customer Success Manager "Saudi Only"

Customer Success Manager (B2B - Inside Sales)

Customer Success Executive