customer success manager

CNTXT

<div>
 <p>
  <strong>
   Job Summary
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  The
  <strong>
   Customer Success Manager
  </strong>
  supports the execution of CNTXT&rsquo;s Customer Success framework across SMB and commercial customer segments. This role focuses on customer onboarding, adoption enablement, cloud cost optimization basics, and day-to-day customer engagement under the supervision of senior team members. The CSM acts as the first point of contact for smaller customers and supports Senior CSMs with administrative tasks, reporting, and coordination.
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  <strong>
   Duties:
  </strong>
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   Support onboarding and adoption activities for SMB and commercial customers.
  </li>
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   Conduct check-ins, monitor early usage signals, and guide customers through foundational cloud practices.
  </li>
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   Assist in preparing QBR materials, success plans, and analysis reports.
  </li>
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   Update Salesforce records, customer health metrics, and interaction logs.
  </li>
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   Coordinate with Support and Delivery for customer issues and service requests.
  </li>
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   Escalate risks and concerns to senior CSMs and the Customer Success Manager.
  </li>
 </ul>
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 </p>
 <p>
  <strong>
   Qualification Requirements
  </strong>
 </p>
 <p>
  <strong>
   Education:
  </strong>
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   Bachelor&rsquo;s degree in computer science, Information Systems, Business, or similar.
  </li>
 </ul>
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  <strong>
   Work Experience:
  </strong>
 </p>
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  <li>
   3-5 years of experience in customer-facing roles (Support, Presales, CSM, IT, or Cloud).
  </li>
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   Some exposure to cloud technologies (GCP strongly preferred).
  </li>
 </ul>
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   Certification/License:
  </strong>
 </p>
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   Google Cloud Digital Leader (or willingness to obtain within first 90 days).
  </li>
 </ul>
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  <strong>
   Language Skills:
  </strong>
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   Excellent English; Excellent Arabic.
  </li>
 </ul>
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  <strong>
   Functional Job Competencies :
  </strong>
 </p>
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  <li>
   Strong communication and problem-solving skills.
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   Basic understanding of cloud services and IT concepts.
  </li>
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   High willingness to learn GCP, customer success frameworks, and cloud adoption practices.
  </li>
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   Organized, detail-oriented, and able to manage multiple tasks.
  </li>
  <li>
   Collaborative team player with a growth mindset.
  </li>
 </ul>
</div>


Customer Success Manager

KinFitz & Co.

<div>
 <p>
  Do you build the kind of client relationships that turn customers into advocates?
 </p>
 <p>
  <br/>
 </p>
 <p>
  A global business management software platform &mdash; 35 years old, 7.5M+ businesses across 100+ countries &mdash; is hiring its first dedicated Customer Success manager in Saudi Arabia. They've been operating in KSA for nearly a decade. This is an established business giving you a blank canvas on the CS side &mdash; real ownership from day one.
 </p>
 <p>
  <br/>
 </p>
 <p>
  They're looking for an Associate Business Manager to own the post-sale customer relationship across Riyadh, Jeddah or Dammam.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What's in it for you:
  </strong>
 </p>
 <ul>
  <li>
   15,000&ndash;20,000 SAR / month base
  </li>
  <li>
   Annual bonus &mdash; 5&ndash;25% of salary, paid in May
  </li>
  <li>
   Medical insurance, home country travel allowance, and conveyance reimbursement
  </li>
  <li>
   No individual revenue targets &mdash; performance is measured on customer engagement and satisfaction
  </li>
  <li>
   First CS hire in KSA &mdash; genuine opportunity to shape how the business serves its Saudi customer base
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What you'll be doing:
  </strong>
 </p>
 <ul>
  <li>
   Onboarding new SME customers and getting them to value quickly
  </li>
  <li>
   Running product demonstrations and upskilling sessions as the platform evolves
  </li>
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   Understanding customer business challenges and mapping them to product capabilities
  </li>
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   Building long-term relationships that generate referrals and organic retention
  </li>
  <li>
   Documenting customer success stories &mdash; real before/after business impact
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What you'll need:
  </strong>
 </p>
 <ul>
  <li>
   2&ndash;7 years in customer success, account management or IT sales &mdash; software or SaaS environment preferred
  </li>
  <li>
   Comfortable running product demos and explaining software to non-technical SME owners
  </li>
  <li>
   Fluent Arabic speaker
  </li>
  <li>
   Bachelor's degree (required)
  </li>
  <li>
   Based in KSA
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Don't worry if your CV isn't up to date. Just share your LinkedIn profile.
 </p>
</div>


Sprinklr

<div><div>Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale &mdash; across every customer touchpoint.</div><div></div><div>
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr&rsquo;s unified platform provides powerful solutions for every customer-facing team &mdash; spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management &mdash; enabling enterprises to unify data, break down silos, and act on real-time insights.</div><div></div><div>
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.</div><div></div><h2 class="jobSectionHeader"><b>
Job Description</b></h2><div></div><div><b>
Role Overview</b></div><div>
The Client Account Manager owns the success and technical strategy for Sprinklr&rsquo;s most strategic service and contact center customers in the Middle East. This individual contributor role blends executive-level advisory with hands-on technical leadership to drive adoption, measurable business outcomes, and long-term retention. You will guide the transformation from legacy operations to modern, AI-enabled workflows, ensuring Sprinklr&rsquo;s platform delivers maximum value. This is a customer-centric role focused on service delivery and success&mdash;not sales.</div><div></div><div><b>
Please note this role is based in </b><b>Dammam, Saudi Arabia</b></div><div></div><div><b>
Key Responsibilities</b></div><ul><li><div>
Serve as an executive sponsor for key accounts, building trusted relationships with senior stakeholders.</div></li><li><div>
Facilitate quarterly business reviews (QBRs) to showcase ROI, adoption progress, and strategic recommendations.</div></li><li><div>
Act as the primary success partner for enterprise service/CX accounts; lead QBRs and success planning.</div></li><li><div>
Align Sprinklr Care solutions (Case Management, Smart Responses, Bot Framework, Agent Assist) with customer goals (AHT, CSAT, FCR, deflection).</div></li><li><div>
Map legacy contact center processes to modern workflows; oversee architecture audits and optimization.</div></li><li><div>
Deliver enablement programs, playbooks, and ROI dashboards; monitor adoption and health metrics.</div></li><li><div>
Manage technical escalations, mitigate risks, and influence the product roadmap based on customer feedback.</div></li><li><div>
Coordinate complex programs (voice rollout, CRM integrations, compliance) across IT, business teams, and vendors.</div></li></ul><div><b>
Qualifications</b></div><ul><li><div>
Bachelor&rsquo;s degree (MBA preferred); 8+ years in Customer Success, CCaaS, or CX consulting.</div></li><li><div>
Deep knowledge of contact center operations, metrics, and change management.</div></li><li><div>
Experience with major service platforms (Salesforce Service Cloud, NICE, Genesys, Zendesk).</div></li><li><div>
Strong technical acumen, program management skills, and regional experience; Arabic is Mandatory.</div></li></ul><div></div><div><b>
We focus on our mission</b>: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data &mdash; helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:</div><ul><li><div>
Lead a new category of enterprise software that we call Unified-CXM.</div></li></ul><ul><li><div>
Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.</div></li><li><div>
Create a culture of customer obsession, with trust, teamwork, and accountability.</div></li></ul><div></div><div><b>
We believe in our product</b>: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything &mdash; and everyone &mdash; can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world&rsquo;s leading enterprise brands.</div><div></div><div><b><br>
We invest in our people</b>: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off &ndash; it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.</div><div></div><div>
To learn more about employee benefits by region, <div>click here</div>.</div><div></div><div>
To learn more about all-things-Sprinklr, visit our candidate resource hub <div>here</div>.</div><div></div><div><b>
EEO - Our philosophy</b>: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we&rsquo;re more innovative, creative, and successful.</div><div></div><div>
Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.</div><div></div><div><br>
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.</div><div></div><div><b>
Warning about Recruiting Scams: </b>Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please <div>review</div> the Federal Trade Commission's advice to avoid these types of scams.</div><div></div><div>
If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.</div></div><div></div>

Client Account Manager

<div><div><b>We help the world run better</b><br>
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.</div><div></div><p><b><br>
Role Overview</b></p><p>
SAP is looking for a Solution Sales Executive Expert level (SSE), who is a strategic sales role that combines deep SAP expertise, business acumen, and end-to-end domain knowledge of the SAP Customer Experience Lines of Business (CX LoB) cloud to drive revenue, customer success, accelerate adoption of innovation (especially AI), and position the organisation as a market leader. The SSE shapes transformative solutions and delivers measurable value to customers through thought leadership, innovation, and strategic execution&mdash;supporting both specific CX LoB and the overall &ldquo;SAP Business Suite&rdquo; strategy.</p><p>
We are looking for a <b>Solution Sales Executive at expert level with specific experience in the CX area (commerce, marketing, sales &amp; marketing)</b>.</p><p></p><p><b><br>
Key Responsibilities</b></p><p><b>
Account Ownership &amp; Strategy:</b> Serve as the CX LoB owner for assigned accounts, developing and executing strategic account plans that align with customer goals, business objectives and the broader account plans of the account team.</p><p><b>
Drive the End-to-End Customer Value Journey with Domain Expertise: </b>Provide domain expertise and thought leadership in the solution area to understand and address high-priority business challenges. Lead end-to-end process mapping and the customer value journey, owning the transformation roadmap for the LoB.</p><p><b>
Pipeline &amp; Opportunity Management:</b> Identify and develop new business opportunities within existing accounts, driving pipeline growth and meeting revenue targets.</p><p><b>
Product Success &amp; Innovation: </b>Engage early with customers when new products are launched. Lead AI and innovation initiatives (e.g., scalable PoCs, partner co-investments).</p><p><b>
Enablement, Demos &amp; Prototypes: </b>Support solution advisors to ensure demo system readiness and manage enablement programmes. Collaborate with Demo &amp; Learning teams to provide updated assets and trial environments for scalable enablement programmes, as well as customised demos, POCs and prototypes with customer-specific data.</p><p><b>
Value Proposition &amp; Executive Engagement: </b>Collaborate with value advisors to craft compelling narratives that articulate ROI, value leakage, and competitive advantages. Conduct strategic discovery and workshops, and deliver persuasive pitches that present solutions to distinct customer business and buying-centre challenges to accelerate executive buy-in and drive demand independently of RFPs.</p><p><b>
Commercial Negotiations: </b>Navigate complex pricing and contractual discussions, balancing client expectations with organisational profitability and cloud revenue growth.</p><p><b>
Adoption &amp; Consumption: </b>Support Customer Success Management (CSM) communities, secure references, and manage escalations. Collaborate with CS and CS&amp;D adoption teams to ensure successful delivery of solutions and services, monitor outcomes, and drive continuous improvement to maximise customer value.</p><p><b>
Customer Success &amp; Field Impact: </b>Own CX LoB deal cycles, work hand in hand with the Customer Success Manager (CSM) team, and organise enablement and executive engagement. Elevate customer discussions to prioritise investment and drive measurable outcomes.</p><p><b>
Relationship Building &amp; Governance: </b>Drive C-suite engagement and Buying Centre alignment by fostering long-term, high-value relationships and converting executives into advocates and brand ambassadors. Conduct Quarterly Business Reviews (QBRs) with customers and internal stakeholders, focusing on solution adoption, innovation, risks and opportunities.</p><p><b>
Ecosystem &amp; Partner Engagement: </b>Own relationships with strategic consulting partners (e.g., Accenture, Deloitte, PwC, EY) and with VARs to co-innovate, develop joint go-to-market strategies, and shape disruptive solutions. Maintain direct, high-quality relationships with partner account leads.</p><p><b>
Collaboration &amp; Orchestration: </b>Align closely with Sales, CSM, and Marketing to ensure SSE impact is fully integrated into the go-to-market engine through a tailored GTM approach. Drive joint accountability and coordination across internal stakeholders to maximise market impact.</p><p><b>
Competitive &amp; Industry Expertise: </b>Maintain deep technical and functional expertise across SAP solutions. Stay at the forefront of emerging technologies and competitive trends to craft differentiated solutions that win in the market.</p><p></p><p><b><br>
Qualifications &amp; Competencies</b></p><ul><li>
10-15 years' industry, strong executive relationship-building skills with proven C-suite influence.
</li><li>B2B enterprise experience with multi-stakeholder SaaS cycles.</li></ul><ul><li>
Proven experience in account management or solution sales</li><li>
Strong understanding of solution sales, customer value realisation, and account planning methodologies; track record in expansion selling (account growth) within the CX area.</li><li>
Deep CX domain expertise, with a strong understanding of AI and innovation trends.</li><li>
Maps value levers and tell a quantified ROI story and create a compelling business case</li></ul><ul><li>
Strategic thinking, business acumen, relationship building and client advocacy skills.</li><li>
Excellent communication, negotiation, and stakeholder management abilities.</li></ul><p></p><p><b><br>
Why This Role Matters</b></p><p>
The SSE is pivotal in shaping SAP&rsquo;s market leadership in the CX suite by delivering transformative solutions, driving innovation (particularly in AI), and orchestrating value throughout the customer lifecycle. This role sits at the intersection of strategy, technology, and relationship management, ensuring customers realise the full value of their SAP investments and positioning the organisation for sustained growth.</p><p></p><div><b><br>
Bring out your best</b><br>
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
<br>
<br>
<b>We win with inclusion</b><br>
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.<br>
<br>
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.<br>
<br>
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.<br>
<br>
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.<br>
<br>
Successful candidates might be required to undergo a background verification with an external vendor.</div><div></div><div><b><br>
AI Usage in the Recruitment Process</b></div><div>
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
</div><p>Please note that any violation of these guidelines may result in disqualification from the hiring process.<br>
<br>
Requisition ID: 445750 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid</p></div>

CX Solution Sales Expert

Palo Alto Networks

<div><div>Riyadh, Riyadh Region, Saudi Arabia Global Customer Services Ref ID: JR-015113</div><p></p><div><br>
</div><div><p><b>Our Mission</b></p><p></p><p>
At Palo Alto Networks&reg;, we&rsquo;re united by a shared mission&mdash;to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you&rsquo;re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you&rsquo;re in the right place.</p><p></p><p><b>
Who We Are</b></p><p></p><p>
In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!</p><p></p>
This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.<p></p><p><b>
Job Summary</b></p><p></p><div><b>
The Team</b><br>
Our professional services team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients post-sale. Our dedication to our customers doesn&rsquo;t stop once they sign &ndash; it evolves.<br>
As threats and technology evolve, we stay in step to accomplish our mission. You&rsquo;ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised. But you won&rsquo;t wait for them to be raised, you&rsquo;ll seek them out, too. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.</div><div><div><div><div><div><div><div><div><div><p><b><br>
Job Summary</b><br>
The Project Manager will drive customer deployment of projects including program, process initiatives, as well as partner with IT on systems and infrastructure processes.</p><p><b><i><br>
Key Responsibilities</i></b></p><p></p><p><b><i>
Main focus will be on Public Sector Customers.</i></b></p><p><br>
Determine project partners and team structure/organization partners will include technical and business resources.</p><p><br>
In conjunction with project partners, help ensure the definition of project scope, requirements, and deliverables.</p><p><br>
Develop project timeline and landmarks using appropriate tools and techniques<br>
Build and execute project work plans and revise as appropriate to meet changing needs and requirements.</p><p><br>
Identify resources needed and assign individual responsibilities and tasks<br>
Run day-to-day operational aspects of a project and scope.</p><p><br>
Work on services operational projects that target new services IP delivery, partner communications, scheduling, etc.</p><p><br>
Review deliverables prepared by team before passing to client.</p><p><br>
Effectively apply Palo Alto Networks Project Management methodology and implement project standards.</p><p><br>
Minimize our exposure and risk on all projects.</p><p><br>
Ensure project documents are complete, current, and stored appropriately.<br>
Track and report team hours and expenses on a weekly basis.<br>
Provide Executive Dashboards on overall project/program status.<br>
Mentor project managers and project coordinators.</p></div></div></div></div></div></div></div></div></div><p></p><p><b>
Qualifications
</b></p><p></p><p><b>Preferred Qualifications</b><br>
BS in Computer Science, MIS, Business, or equivalent education/training/experience or equivalent military experience required.</p><p><br>
5+ years of related work experience or leading complex projects desired<br>
Analyze project profitability, revenue, margins, bill rates, and utilization<br>
Strong proficiency with project management software, such as Microsoft Project and SmartSheets</p><p><br>
Good presentation skills including written, oral, presentation</p><p><br>
Good organizational skills including tool utilization (spreadsheets, project management tools, mind maps), information collection, attention to detail, and prioritization</p><p><br>
Strong interpersonal skills including appreciation and the ability to elicit collaboration from a wide variety of sources, including upper management, clients, and other departments</p><p><br>
Flexible to shifting priorities, demands, and timelines; able to promptly and expertly react to project adjustments and alterations</p><p><br>
Experience managing large scale (Global) deployments with multiple projects, teams and resources</p><p><br>
Project Management Institute PMP(r) certification or equivalent a plus<br>
Experience with Google&rsquo;s G Suite (Drive, Docs, Sheets, and Slides) is a plus</p><p></p><p><b>
Regional Public sector experience is expected</b></p><p></p><p>
Fluent Enlgish and Arabic are mandatory</p><p></p><p><b>
Our Commitment
</b></p><p></p><p>We&rsquo;re trailblazers that dream big, take risks, and challenge cybersecurity&rsquo;s status quo. It&rsquo;s simple: we can&rsquo;t accomplish our mission without diverse teams innovating, together.</p><p></p><p>
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.</p><p></p><p>
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.</p><p></p><p>
All your information will be kept confidential according to EEO guidelines.</p><p></p>
Is role eligible for Immigration Sponsorship?: Yes</div></div><p></p>

Professional Services Project Manager - Saudi Arabia

Reset HR Consulting

<p><b>Account Executive (SaaS/ CRM)</b></p><p>Location : Saudi Arabia (Remote)</p><p>For our promising client in <b>technology and business solutions</b>, we are seeking an <b>Account Executive. </b>The successful candidate will drive growth for existing customers via strategic relationship management.</p><p><b>The role is remote but requires residency in Saudi Arabia. </b></p><p><b>Key Responsibilities</b></p><ul><li>Act as a <b>trusted advisor</b> to customers, understanding their needs and providing guidance</li><li>Conduct regular <b>customer meetings</b> to maintain engagement and satisfaction</li><li><b>Analyze usage data</b> and workflows to recommend improvements</li><li>Identify <b>upsell and cross-sell opportunities</b> to drive account growth</li><li>Support <b>onboarding, training, and configuration</b> to increase adoption</li><li>Work closely with <b>Sales, Product, and Technical teams</b> to ensure a smooth customer experience</li></ul><p><b>Requirements</b></p><ul><li>Bachelor&rsquo;s degree</li><li><b>Fluent in English and Arabic .</b></li><li>Proven background in <b>Account Management or Customer Success, </b>preferably in SaaS/CRM</li><li>Experience with <b>HubSpot</b> or similar CRM systems</li><li>Strong <b>communication, stakeholder management, and problem-solving skills</b></li><li>Proactive and results-oriented mindset, with a strong track record of achieving KPIs</li><li>Familiarity with <b>customer success and growth metrics</b> (adoption rate, expansion revenue, NPS, etc.)</li></ul><p><i>Please note that only shortlisted candidates will be contacted.</i></p><p><i>Reset HR Consulting empowers organizations and individuals to thrive through deep expertise in talent, leadership, and culture. We partner with our clients to identify top talent, develop resilient leaders, and craft future-ready HR strategies, creating a lasting impact. Our services include recruitment solutions, executive search, leadership development, outplacement, employer branding, and HR projects. Headquartered in Istanbul, we serve clients across Turkey, Europe and the Middle East.</i></p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Account Executive (SaaS/CRM)

Copperleaf Technologies Inc.

<p></p><div><div><div><h2 class="jobSectionHeader"><b>Company Description</b></h2></div><div><p>
IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters&ndash;at the Moment of Service&trade;. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.</p><p>
At IFS, we&rsquo;re flexible, we&rsquo;re innovative, and we&rsquo;re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society&rsquo;s greatest challenges, fostering a better future through our agility, collaboration, and trust.</p><p>
We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.</p><p>
By joining our team, you will have the opportunity to be part of a <b>global, diverse environment;</b> you will be joining a <b>winning team</b> with a <b>commitment to sustainability;</b> and a company where we get things done so that you can <b>make a positive impact</b> on the world.</p><p>
We&rsquo;re looking for innovative and original thinkers to work in an environment where you can <b>#MakeYourMoment</b> so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.</p><p>
If you want to change the status quo, we&rsquo;ll help you make your moment. Join Team Purple. Join IFS.</p></div></div><p></p><div><div><h2 class="jobSectionHeader"><b>
Job Description</b></h2></div><div><p>
The Client Services Partner (CSP) role is positioned within the IFS Global Services Presales function. This role serves as a key partner to our sales team and customers, supporting the sales team in packing, positioning and integrating services to an opportunity. The IFS services portfolio includes customer success, implementation and consulting delivery, cloud managed services, and support &amp; maintenance. While the sales lead owns the overall customer relationship and enduring commercial responsibility, the CSP provides critical services presales guidance and advice.</p><p>
Working with sales and delivery teams, the CSP establishes and shapes desired customer outcomes and designs executable offerings to deliver value across the customer lifecycle. This individual is responsible for shaping how our portfolio of service offerings is positioned and sold to customers. They play a vital role in the sales process, requiring strong communication skills and the ability to influence deals internally. CSPs report to a regional team with a primary focus on a defined geographic territory.</p><p>
Throughout the sales cycle, the CSP is active from shaping the opportunity to closing the deal, always working in partnership with sales team. Key responsibilities include facilitating customer requirements discovery workshops, pitching services aligned with customer objectives, qualifying deals, and setting the services sales strategy.</p><p>
The CSP ensures that IFS proposals follow best practices and standards while minimizing risk to both the customer and IFS. Collaboration with many contributors is essential, but the CSP drives the services content of the bids, along with underpinning documentation, contracts, and Statements of Work (SOWs).</p></div></div><p></p><div><div><h2 class="jobSectionHeader"><b>
Qualifications</b></h2></div><div><ul><li>
Saudi National or current resident (Iqama)</li><li>
10+ years of experience in a customer facing and/or pre-sales role in &ndash; Customer success, professional services, management consultancy, project management; experience of customers undergoing transformation or digitalisation</li><li>
Proficiency in English and Arabic</li><li>
Strong verbal and written communication skills and presentation skills</li><li>
Strategic planning skills</li><li>
Thrives in a deadline-driven environment, working across multiple functions and geographical locations</li><li>
Willing to travel throughout the region as required</li><li>
Competency in using tools such as Microsoft Powerpoint, Excel, Power BI and Gen AI for data analysis, reporting, and presentation purposes.</li></ul><p><b>
Desirable</b>:</p><ul><li>
University degree, or equivalent professional qualifications, in a field relevant for the functional area or responsibility</li><li>
Experience from working with ERP, FSM or EAM applications</li><li>
Experience of agile development methodology</li><li>
Industry knowledge in one of IFS 6 core industries</li><li>
Proven experience in Sales methodologies (SPIN/MEDDIC etc)</li></ul></div></div><p></p><div><div><h2 class="jobSectionHeader"><b>
Additional Information</b></h2></div><div><p><i>
We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.</i></p></div></div></div><p></p>

Client Services Partner

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