customer success manager

Dar Al Mubtaker telecommunications and IT Co

Sales Executive Job in RiyadhAt Dar al Mubtaker , we are a leading provider of call center and software solutions, dedicated to helping businesses enhance their customer service and streamline their operations. We pride ourselves on innovation, teamwork, and delivering top-notch results for our clients.Position Overview :We are seeking a motivated and results-driven Account Manager to join our dynamic team. The ideal candidate will be responsible for managing client accounts, ensuring client satisfaction, and driving business growth. You will act as the primary point of contact for clients, fostering long-lasting relationships and identifying opportunities for upselling our services.Key Responsibilities :&middot; Manage and nurture client accounts, ensuring high levels of customer satisfaction.&middot; Develop a deep understanding of our software solutions and call center services to provide tailored support to clients.&middot; Identify opportunities for upselling and cross-selling, contributing to revenue growth.&middot; Demonstrate a willingness to learn about our software solutions and call center services to provide exceptional service.&middot; Collaborate with internal teams to ensure seamless service delivery and client success.&middot; Prepare and present account performance reports and strategic account plans.&middot; Address client inquiries and resolve issues promptly and professionally.Qualifications :&middot; Bachelor&rsquo;s degree in Business, Marketing, or a related field.&middot; 1 year Proven experience in account management, preferably in a call center or software solutions environment.&middot; Proven experience in a client-facing role , a hardworking attitude is essential.&middot; A strong desire to learn and develop within the account management field&middot; Strong communication and interpersonal skills, with the ability to build rapport with clients.&middot; Excellent problem-solving abilities and a proactive approach to client needs.&middot; Ability to work independently and as part of a team.&middot; Ability to tackle challenges with determination and a positive mindsetIf you are passionate about client success and ready to make an impact, we would love to hear from you! Please send your resume to [mmanadily@mssolutions.com.sa] with the subject line &quot;Account Manager Application &ndash; [Your Name].&quot;Pay: ﷼3,000.00 - ﷼4,000.00 per monthWork Location: In person

Sales Executive

Palo Alto Networks

<div><div>Riyadh, Riyadh Region, Saudi Arabia Global Customer Services Ref ID: JR-017262</div><div> 
</div><div>Our Mission
At Palo Alto Networks&reg;, we&rsquo;re united by a shared mission&mdash;to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you&rsquo;re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you&rsquo;re in the right place.
Who We Are
In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!
This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.
Job Summary
Our Mission
At Palo Alto Networks&reg;, we&rsquo;re united by a shared mission&mdash;to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you&rsquo;re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you&rsquo;re in the right place.
Who We Are
In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!
This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.
Job Summary
Your Career
Service Delivery Leaders serve with an account-centric focus managing the customer lifecycle serving as the Voice of the Customer. In this role, you will operate as the point of contact for the post-sales journey driving adoption and consumption across the breadth of Palo Alto Networks&rsquo; products.
We work with customers to deliver value and maximize the security &amp; value of their investments in Palo Alto Networks products.
In this role, you will work closely with CISOs, CTOs, and Security, Cloud, Network and other technical teams throughout the world&rsquo;s largest and most well-known organizations.
Your Impact Account Management Key account ownership and relationship management for Palo Alto Networks&rsquo; largest customers
Operate as primary point of contact for multiple product lines supporting the customer journey Operating cross-functionally with clients, end user through C-suite, and internal partners across product lines - Cloud, DevSecOps, Network, and AI security Customer Impact
Own customer planning, deployment, adoption, account-level reviews, and escalations Builds and manages the customized product delivery to the customer&rsquo;s tech environment Understands Customer Security Priorities and is able to translate it to Success Plans Partnership
Partner with Sales team to develop success plans, assess customer health, identify expansion opportunities, and ensure renewals
Partner with Post-Sales teams as Professional Services , Customer Success &amp; Support Engage and coordinate customer delivery across Palo Alto Networks team members including engineering and professional services
Qualifications
Your Experience
8+ years of professional experience in a customer-facing role, managing high-touch, high visibility post-sales engagements
Specialization in software product and service delivery to strategic customers with an expertise in 1+ of the following areas: Cloud Security / DevSecOps / Network Security / Security Operations
Proven results working as a trusted advisor to drive business value for customers, including the ability to interact with C-suite through client teams at various levels of technical and non-technical depth Expertise in customer guidance throughout their Journey focusing on Value Realization in addition managing customer escalations, balancing customer expectations, and negotiating successful resolution
Thrive in a matrixed, team environment, anchored by our values of Collaboration, Disruption, Execution, Inclusion, and Integrity.
Bonus - Client-focused program management 
Bonus - Skilled in customer success software (i.e. Gainsight, Salesforce, Smartsheet, Clarizen, Jira) Travel - Open to occasional travel according to the need for strategic customer engagement and on-sites - Potential for 10-15%
This role requires a fluent level of English and Arabic languages.
Applicants must be based in Saudi Arabia and be eligible for existing IQAMA VISA Transfer or be Saudi National or member of GCC countries.
Our Commitment
We&rsquo;re trailblazers that dream big, take risks, and challenge cybersecurity&rsquo;s status quo. It&rsquo;s simple: we can&rsquo;t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship?: Yes</div></div>

Service Delivery Leader

Apparel Group

<div>
 
 Position Objective
 
 
 
 Supporting the overall operations of the store and ensuring a seamless customer experience. This position involves assisting the Store Manager in various managerial tasks and taking charge in their absence. The Assistant Store Manager is responsible for overseeing daily operations, managing staff, achieving sales targets, and maintaining a high level of customer satisfaction.
 
 
 
 Key Responsibility
 
 
 
 Sales and Customer Focus:
 
 
 <ul>
 <li>
 Consider the needs of the customers at all times
 </li>
 <li>
 Implements a high standard of customer focus within the store
 </li>
 <li>
 Leads by example in all aspects of customer service
 </li>
 <li>
 Actively seeks ways to achieve or exceed shop sales targets
 </li>
 <li>
 Ensures all members of team have an understanding of KPIs and targets to be achieved
 </li>
 <li>
 Ensures any promotional offers, regarding stock, are implemented within the store
 </li>
 <li>
 Implement strategies effectively to drive sales in the store
 
 
 </li>
 </ul>
 
 Store Administration
 
 
 
 <ul>
 <li>
 Regularly audits own store administration and resolve any issues
 </li>
 <li>
 Implements, within own store, any changes in administration procedure positively and effectively
 </li>
 <li>
 Collaborate with the Store Manager to set and achieve sales targets.
 </li>
 <li>
 Monitor sales performance and analyze key performance indicators (KPIs).
 </li>
 <li>
 Implement sales strategies to maximize revenue and meet business goals.
 </li>
 <li>
 Oversee inventory control and merchandising to optimize product availability.
 </li>
 <li>
 Ensure accurate stock levels through regular stock checks and replenishment.
 </li>
 <li>
 Ensure that the store layout and presentation align with brand standards.
 
 
 </li>
 </ul>
 
 Presentation And Management
 
 
 
 <ul>
 <li>
 To ensure store has the correct stock package and required stock levels to maximize sales potential
 </li>
 <li>
 Ensures high standard of visual merchandising and maintenance amongst all staff
 </li>
 <li>
 Effectively communicates any changes in stock or store layout to all members of the team
 </li>
 <li>
 Ensure that each member follow the retail standard
 </li>
 <li>
 Maintaining the back store operation and replenishment of the merchandise
 
 
 </li>
 </ul>
 
 Staffing &amp; Team Performance Management
 
 
 
 <ul>
 <li>
 Monitors/ Manages schedules for salesperson work hours, vacations and days off
 </li>
 <li>
 Resolves salesperson complaint and concerns and provides ongoing performance feedback, counsels salesperson when necessary
 </li>
 <li>
 Encourage full participation of salesperson in creating store goals and developing plans
 </li>
 <li>
 Ensures store portrays the company image in all aspects of personal presentation and adheres to the company dress code as laid out by the Company
 </li>
 <li>
 Maintain the leave of the staff
 
 
 </li>
 </ul>
 
 Security
 
 
 
 <ul>
 <li>
 Ensures security procedures are adhered to throughout the store.
 </li>
 <li>
 Maintains a high standard of security awareness, regarding stock and money, within store.
 
 
 </li>
 </ul>
 
 Other Job Deliverables
 
 
 
 <ul>
 <li>
 Carry out corrective action / progressive discipline as necessary
 </li>
 <li>
 Demonstrate dependability, reliability and punctuality.
 </li>
 <li>
 Maintain strict confidence of all employee and employment-related information.
 </li>
 <li>
 Demonstrate the highest level of integrity and ethics in all the decision-making process.
 
 
 </li>
 </ul>
 
 Desired Experience
 
 
 
 The ideal Assistant Store Manager in a retail company should have 3+ years of progressive experience in customer centric role with strong management experience, leadership skills and problem-solving skills. Proven success in enhancing customer engagement, and achieving &amp; exceeding sales KPI targets for stores. A bachelor's degree in business administration, retail management, or a related field is preferred.
</div>

Assistant Store Manager

McCain Foods

<div>Position Title:Key Account Manager - Retail
Position Type: Regular - Full-Time
Requisition ID: 43094 
In every role, McCainers are ambitious, curious, and passionate about creating exceptional work experiences &mdash;together. With a customer-first mindset, we make doing business with McCain easy. 
About the role. 
As the Key Account Manager - Retail, you will play a critical role in driving McCain&rsquo;s retail business growth across Kingdom of Saudi Arabia (KSA) with additional responsibility for Kuwait and Qatar.
In this role, you will be responsible not only for managing and strengthening key customer relationships, but also for actively growing revenue, expanding distribution reach, and elevating McCain&rsquo;s brand presence across the retail network. You will work closely with distributor partners and cross-functional teams to ensure best-in-class execution, strong in-store visibility, and delivery of commercial targets across volume, revenue, and market share.
You will act as a key driver of business performance in the market, identifying growth opportunities, shaping customer strategies, and ensuring execution excellence across all touchpoints.
You will report directly to the Senior Sales Manager Retail. 
What you&rsquo;ll be doing.
<ul><li>Develop and grow strong partnerships with key retail customers and distributor partners across KSA, Kuwait, and Qatar
</li><li>Lead the development and execution of annual sales and account plans, aligned with business targets and strategic priorities
</li><li>Drive revenue growth, market share, profitability, and category performance across assigned markets
</li><li>Identify and unlock new distribution opportunities, expanding product availability and in-store presence
</li><li>Manage and optimize distributor performance, including joint business planning, forecasting, stock management, and sales tracking
</li><li>Own the execution of route-to-market (RTM) strategies, ensuring best-in-class availability and visibility in-store
</li><li>Analyze sales performance, market trends, competitor activity, and shopper behavior, translating insights into actions
</li><li>Lead regular business reviews with customers and distributor partners, tracking KPIs such as volume, mix, margins, and stock levels
</li><li>Execute customer and channel strategies, including promotions, activations, and trade initiatives to drive sell-out
</li><li>Collaborate closely with marketing, supply chain, finance, and demand planning to deliver aligned business outcomes
</li><li>Ensure accurate forecasting and demand planning, balancing service levels and inventory optimization
</li><li>Negotiate commercial agreements, trade terms, and promotional plans with key accounts
</li><li>Monitor and manage account profitability and financial performance, including pricing, investments, and trade spend
</li><li>Provide clear and structured reporting on performance, risks, and opportunities
</li><li>Represent McCain in customer meetings, market visits, and industry engagements
</li><li>Continuously identify opportunities for process improvement, efficiency, and growth</li></ul> 
What you&rsquo;ll need to be successful.
<ul><li>University degree in Business, Marketing, or related field
</li><li>5&ndash;10 years of experience in sales, ideally within FMCG / food industry
</li><li>Proven experience in key account and distributor management
</li><li>Strong understanding of the KSA retail market (GCC experience is a plus)
</li><li>Demonstrated ability to drive commercial results and deliver KPIs (volume, revenue, margins, market share)
</li><li>Strong analytical skills with the ability to translate data into actionable insights
</li><li>Excellent negotiation, communication, and stakeholder management skills
</li><li>Ability to work cross-functionally and in a multicultural environment
</li><li>Strong organizational and execution skills</li></ul> 
Mindset &amp; behaviours:<ul><li>
A passion for doing what&rsquo;s right and a strong drive to make a positive impact on the business</li><li>
Entrepreneurial spirit, with energy for creative problem solving and finding new growth opportunities</li><li>
Proactive, ownership mindset with a focus on results and continuous improvement</li><li>
Proficiency in Microsoft Office; Power BI is a plus</li><li>
Fluent in Arabic and English (written and spoken)</li><li>
Willingness to travel regularly</li></ul> 
Benefits of the role.<ul><li>
Competitive salary package aligned with experience and market benchmarks.</li><li>
Opportunity to be a part of a global iconic brand, fun and high performing team</li><li>
A varied and responsible job in an effective and international team with flat hierarchies
</li><li>Local benefit package</li><li>
Opportunity to shape and grow the retail business</li></ul> 
Our purpose is grounded in building meaningful relationships. We&rsquo;re big believers in the power of working together in person&mdash;it helps us stay connected, collaborate more effectively, and grow as a team. At the same time, we recognize the importance of flexibility. Most office-based roles follow a hybrid model, with the option to work remotely two days a week. There may be exceptions depending on the role and location, so we encourage you to speak with your recruiter for more details. 
About McCain
Click Here to learn more about McCain and how we provide you with opportunities to make an impact that matters. 
Leadership principles.
At McCain, our leadership principles guide how we engage with customers, collaborate as a team, and achieve success. We focus on understanding customer needs, driving innovation, empowering people, and taking ownership to clear obstacles and deliver results. 
The McCain experience.
We are McCain. This statement is a testament to our collective strength and our individual value. Your contributions play a vital role in our success. Our winning culture is rooted in authenticity and trust, empowering us to bring out the best in one another. Here, you&rsquo;ll find opportunities to learn, grow, and thrive. Join us and experience why we&rsquo;re better together. 
#LI-KW1
McCain Foods is an equal opportunity employer. As a global family-owned company, we strive to be the employer of choice in the diverse communities around the world in which we live and work. We recognize that inclusion drives our creativity, resilience, and success and makes our business stronger. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, veteran status, disability, or any other protected characteristic under applicable law. 
McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to find appropriate solutions. 
Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with McCain&rsquo;s Global Privacy Policy and Global Employee Privacy Policy, as applicable. McCain leverages AI in the hiring process, though all final decisions are made by humans. You can understand our approach to AI and how your personal information is being handled here. 
Job Family: Sales
Location(s): SA - Saudi Arabia : Riyadh Province : Riyadh || SA - Saudi Arabia : Other : Reference job description
Company: McCain Middle East FZE</div>

Key Account Manager - Retail

Applus

<div>Applus+ is part of the global Applus+ Group, a leading provider of testing, inspection, certification, quality assurance, and technical consultancy services operating in more than 65 countries worldwide. In Saudi Arabia, Applus+ supports major government, infrastructure, energy, industrial, environmental, and giga-project initiatives through inspection, compliance, quality assurance, technical staffing, and operational excellence services. The company works closely with public and private sector organizations to enhance safety, quality, regulatory compliance, and operational performance while supporting the Kingdom's Vision 2030 objectives.
Position Overview
We are seeking an experienced Project Manager to lead and oversee customer experience, compliance, inspection, and field operation projects. The successful candidate will be responsible for managing project lifecycles from planning and execution through monitoring, reporting, and successful delivery. This role requires strong stakeholder management skills, the ability to coordinate multidisciplinary teams, and experience managing large-scale operational projects within government, consulting, or service-focused environments.
Key Responsibilities<ul><li>
Manage end-to-end project delivery, ensuring projects are completed on time, within scope, and within budget.</li><li>
Develop comprehensive project plans, timelines, resource allocations, and governance frameworks.</li><li>
Coordinate with clients, stakeholders, and internal teams to ensure alignment on project objectives and deliverables.</li><li>
Monitor project progress and performance through regular reporting and status updates.</li><li>
Identify project risks, develop mitigation strategies, and proactively address issues that may impact project success.</li><li>
Lead and manage project teams, ensuring effective communication, collaboration, and performance.</li><li>
Oversee field operations, inspections, assessments, or customer experience programs as required.</li><li>
Ensure compliance with project methodologies, quality standards, and contractual requirements.</li><li>
Prepare and present project reports, executive summaries, and performance dashboards to senior stakeholders.</li><li>
Support continuous improvement initiatives and recommend enhancements to project execution processes.</li></ul> 

Requirements 
<ul><li>
Bachelor's degree in Business Administration, Project Management, Engineering, Public Administration, or a related field.</li><li>
Proven experience managing government, consulting, inspection, compliance, customer experience, or field operation projects.</li><li>
Strong project planning, governance, reporting, client coordination, risk management, and team leadership skills.</li><li>
Previous experience managing customer experience measurement, mystery beneficiary, or mystery shopping programs is highly desirable.</li><li>
Excellent stakeholder management and communication skills.</li><li>
Ability to manage multiple projects and priorities in a dynamic environment.</li><li>
Strong analytical and problem-solving capabilities.</li><li>
Proficiency in project management tools and reporting platforms.</li></ul>
Preferred Qualifications<ul><li>
Previous experience in customer experience, mystery shopping, insurance, compliance, auditing, or quality assurance projects.</li><li>
Professional certifications such as PMP, PRINCE2, Agile, or equivalent are advantageous.</li><li>
Fluency in Arabic and English is preferred.</li></ul></div>

Project Manager

Amazon

<div>
 
 Description
 
 
 
 Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.
 
 
 Our Operation&rsquo;s workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer&rsquo;s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.
 
 
 Key job responsibilities
 
 
 <ul>
 <li>
 Support, mentor, and motivate your salaried and hourly workforce
 </li>
 <li>
 Lead large-scope projects with site and regional impact
 </li>
 <li>
 Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
 </li>
 <li>
 Manage safety, quality, productivity, and customer delivery promises
 </li>
 <li>
 Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
 </li>
 <li>
 Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 3+ years of employee and performance management experience
 </li>
 <li>
 Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 1+ years of performance metrics, process improvement or lean techniques experience
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Afaq - Warehouse Branch
 
 
 Job ID: A10422135
</div>

Operations Manager, FC Operations

NTT DATA

Make an impact with NTT DATA
 Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
 
Your day at NTT DATA
 
As a Client Manager at NTT DATA, your role will center on building and nurturing relationships with assigned Small and Medium Business (SMB) accounts, ensuring client satisfaction, driving revenue growth, and expanding opportunities across our technology and cloud solution portfolio, with a strong focus on AWS solutions. Youll utilize our leading technologies and methodologies to understand clients business needs and deliver tailored solutions that help them achieve their digital transformation goals.
 
Youll manage and grow strategic client relationships by leveraging consultative selling, strategic planning, and account management best practices, coordinating with our global network of offices, technical architects, and solutions engineers to deliver exceptional client experiences. Your focus will include achieving revenue and margin targets, minimizing client churn, maximizing customer retention, and identifying upsell and cross-sell opportunities throughout the customer lifecycle.
 
By utilizing your extensive knowledge of modern technology sales methodologies, cloud services, and market trends, you will develop and implement account strategies that drive long-term customer success. Youll work closely with major stakeholders to identify business opportunities, provide strategic guidance on AWS solutions, contribute to revenue growth, and support clients through every stage of their buying journey.
 
You will be utilizing major CRM tools to manage accounts, opportunities, sales pipelines, forecasts, and customer collaboration activities. You will proactively identify, develop, negotiate, and close new business opportunities while analyzing customer requirements, planning strategically, and collaborating across geographies to meet and exceed sales quotas and KPIs.
 
As the primary point of contact for your clients, youll tackle customer challenges, ensure client satisfaction, and lead contract, pricing, and service agreement negotiations. You will partner with internal teams to translate client requirements into scalable technology and AWS cloud solutions that deliver measurable business value and long-term success.
 
To thrive in this role, you need to have: 
•
 
Strong sales and business acumen, with expertise in consultative and solution-based selling, strategic account planning, and achieving revenue targets.
 •
 
5 years or more of proven experience managing client relationships throughout the customer lifecycle, driving customer satisfaction, retention, and revenue growth through upselling and cross-selling.
 •
 
Strong understanding of AWS services, cloud technologies, and the ability to translate customer business needs into impactful cloud solutions.
 •
 
Knowledge of NTT DATAs technology offerings, client use cases, market trends, and competitive landscape.
 •
 
Ability to identify, develop, advance, negotiate, and close opportunities within assigned accounts and prospects.
 •
 
Experience working in technology sales, account management, or business development, preferably within the SMB segment and exposure to customers across the Middle East and Africa region.
 •
 
Proficiency in Salesforce or other CRM platforms for opportunity management, pipeline tracking, forecasting, and reporting.
 •
 
Strong collaboration skills with the ability to align internal stakeholders, including technical architects, solutions engineers, and delivery teams, around a common customer vision.
 •
 
Excellent communication and presentation skills, with the ability to explain technical concepts to both technical and non-technical audiences.
 •
 
A customer-first mindset, strong problem-solving abilities, and the capability to work independently in a fast-paced and agile environment.
 •
 
Experience leading contract, pricing, and service level agreement negotiations to successfully close customer deals.
 •
 
A bachelors degree or equivalent in Business, Marketing, Sales, or a related field.
 •
 
AWS certifications (such as AWS Certified Cloud Practitioner or AWS Certified Solutions Architect – Associate) are considered an advantage.
 •
 
Fluency in both Arabic and English is required.
 
Workplace type: On-site Working
 
About NTT DATA
 NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune
 
Global 100. We are committed to accelerating client success and positively impacting society through
 
responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with
 
unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and
 
application services. Our consulting and industry solutions help organizations and society move
 
confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more
 
than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as
 
established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each
 
year in RD.
 
Equal Opportunity Employer
 NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
 
Third parties fraudulently posing as NTT DATA recruiters
 
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an nttdata.com email address. If you suspect any fraudulent activity, please contact us.

Client Manager - SMB (Jeddah or Dammam)

Explore 238+ Customer success manager in Riyadh this July. Find roles across top companies and apply now to boost your career.