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Sscegypt

Customer Success Manager (CSM),plays a crucial role inensuring client satisfaction and retention by guiding them through their journey with our services, from onboarding to long-term usage.They build relationships, address concerns, and identify opportunities for growth and expansion.Key Responsibilities of a Success Manager (CSM): Customer Onboarding and Training:Guiding new customers through the initial stages of adoption and ensuring they understand how to use the product or service effectively. Relationship Management:Building and maintaining strong, trusting relationships with key client stakeholders. Proactive Issue Resolution:Identifying potential problems early and working to solve them before they impact customer satisfaction. Performance Monitoring:Tracking and analyzing customer usage, identifying trends, and flagging areas for improvement. Customer Success Planning:Helping clients develop and achieve their goals using the product or service. Up-selling and Cross-selling:Identifying opportunities to expand client relationships and increase revenue. Internal Collaboration:Working with sales, product, and other internal teams to ensure client success. Feedback Collection:Gathering customer feedback and providing it to internal teams to improve the product or service.A Cyber Security Pre-sales Consultant isresponsible for driving revenue growth by providing technical expertise, conducting services demonstrations, mainly in the area of GRC and assisting in the development of proposals and solutions for clients.They act as a trusted advisor, understanding client needs and communicating insights to the sales team.The services provided in this domain (IT framework, ISO 27001, CCC, GRC domain, .etc)Key Responsibilities: Technical Expertise:Possess a deep understanding of cybersecurity frameworks, products, and services. Solution Design:Develop and present tailored security solutions that meet client needs, often including designs, proposals, and technical documentation. Customer Engagement:Build relationships with clients, understand their challenges, and offer expert advice. Sales Support:Work closely with the sales team to qualify opportunities, prepare proposals, and assist in closing deals. Product Demonstrations:Conduct product demos and proof-of-concept sessions to showcase solutions. Requirements Gathering:Collect and analyze customer requirements, conducting workshops and presentations to understand their needs. Commercial Documents:Assist in creating and updating commercial documents like RFPs and RFIs. Staying Current:Keep up with industry trends, competitor offerings, and emerging technologies. Collaboration:Work with internal teams, partners, and vendors to ensure successful solution delivery.<img src="https://www.jobg8.com/Tracking.aspx?m1MhrCgiSOhtx8g2aWCYwsTa2UWIMSugc" width="0" height="0" />

Customer Success Manager

Ingram Micro

<div>It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Description:
Join Us at the Forefront of Distribusion!
Who We Are: Join the business behind the world&rsquo;s brands. We&rsquo;re redefining distribution. We&rsquo;re Ingram Micro&mdash;a people-first technology partner, reaching nearly 90% of the world's population. With operations in 57 countries and approximately 24,000 associates, we help businesses run better, grow faster, and achieve their sustainability goals. It's fun to work in a company where people truly BELIEVE in what they're doing!
How Our Team Works: Collaboration is at the heart of innovation. Our team drives Ingram Micro&rsquo;s innovative campaigns, highlighting our cutting-edge solutions and enabling us to maintain leadership in the technology distribution industry. We work together to shape the future of technology distribution, ensuring products reach customers efficiently and helping businesses thrive globally.
Our Values in Action: At Ingram Micro, we are shaping the future with cutting-edge technology! We foster a culture of collaboration, transparency, and continuous improvement. Our team members are encouraged to share ideas, challenge the status quo, and work together to shape the future of technology distribution.
What You&rsquo;ll Do:
We are seeking a dynamic Customer Success Manager (CSM) to join our team and serve as the primary point of contact for our Cisco product customers. In this role, you will ensure that customers maximize their Cisco solutions, from initial implementation through to long-term adoption and growth. This is an exciting opportunity to work with a range of Cisco technologies, including networking, collaboration, security, and cloud solutions, while ensuring the overall success and satisfaction of our valued clients.
Key Responsibilities:
<ul><li>Onboarding &amp; Implementation: Guide customers through the initial setup and configuration of their Cisco products, ensuring seamless integration into their environments.
</li><li>Product Education &amp; Enablement: Provide ongoing training and support on Cisco solutions, ensuring customers fully understand how to leverage the technology to meet their business objectives.
</li><li>Customer Relationship Management: Build strong, ongoing relationships with customers, serving as their trusted advisor to drive adoption, retention, and satisfaction across their Cisco environments.
</li><li>Issue Resolution &amp; Escalation: Collaborate with internal technical teams to resolve any product or service issues, ensuring swift resolutions and maintaining a positive customer experience.
</li><li>Reporting &amp; Success Metrics: Track and report on customer success metrics (e.g., adoption rates, product usage, satisfaction scores) and provide insights to leadership for continuous improvement.
</li></ul>Qualifications:
<ul><li>Experience: 2+ years of experience in Customer Success, Account Management, or a similar client-facing role within the technology or networking industry, particularly with Cisco products.
</li><li>Technical Knowledge: Strong understanding of Cisco products and solutions.
</li><li>Communication Skills: Excellent verbal and written communication skills with the ability to explain complex technical concepts in a customer-friendly manner.
</li><li>Problem-Solving: Strong analytical and problem-solving skills with the ability to identify and resolve customer challenges effectively.
</li><li>CRM Proficiency: Experience using CRM tools to manage customer relationships and track progress.
</li><li>Bachelor&rsquo;s degree in IT or a related field
</li></ul>Your growth with us:
At Ingram Micro, we invest in your future. Through continuous learning, leadership opportunities, and a commitment to fostering innovation, we ensure every team member thrives in their career journey. Joining Ingram Micro means being part of a company where integrity, responsibility, and talent are celebrated, ensuring your long-term success in an ever-evolving industry. Let&rsquo;s shape tomorrow together.
#LI-SMR1</div>

<div>
 
 IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters&ndash;at the Moment of Service&trade;. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.
 
 
 
 
 At IFS, we&rsquo;re flexible, we&rsquo;re innovative, and we&rsquo;re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society&rsquo;s greatest challenges, fostering a better future through our agility, collaboration, and trust.
 
 
 
 
 We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.
 
 
 
 
 By joining our team, you will have the opportunity to be part of a
 
 global, diverse environment;
 
 you will be joining a
 
 winning team
 
 with a
 
 
 commitment to sustainability;
 
 
 and a company where we get things done so that you can
 
 make a positive impact
 
 on the world.
 
 
 
 
 We&rsquo;re looking for innovative and original thinkers to work in an environment where you can
 
 #MakeYourMoment
 
 so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.
 
 
 
 
 If you want to change the status quo, we&rsquo;ll help you make your moment. Join Team Purple. Join IFS!
 
 
 
 
 
 
 Job Description
 
 
 
 
 A Customer Success Manager will take the customer facing role and is responsible for Success through the leadership and effective orchestration of a large virtual team, management of program deliveries and strong senior customer relationships. The prevailing business priority is the customers&rsquo; successful adoption and productive use of IFS products and services, helping customers discover new features and enabling them to become long-term users. The Success Manager is front-and-center with our customers and partners, understanding their desired outcomes, driving customer satisfaction and loyalty through a strong relationship, and leveraging business outcomes by value realization on the fundamental reason why the solution was purchased and supporting their digital journey through modernization and empowering them to achieve more.
 
 
 
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Possesses prior experience in client-facing capacities, specifically in Service Delivery or Project Delivery functions.
 </li>
 <li>
 Industry depth and experience in either Field Service Management, Manufacturing, Telco, Energy &amp; Utilities, or Aerospace and Defense.
 </li>
 <li>
 Familiarity and perspective on respective industry-related trends, operating KPIs, and value drivers.
 </li>
 <li>
 Strong acumen on delivery methodology and delivery service offerings.
 </li>
 <li>
 Own and intently focused on IFS end-customer experience with products and services; noting that some products and services influencing the experience are from third-parties and/ or Partners.
 </li>
 <li>
 Highlighting and actioning delivery-related risk at IFS&rsquo;s end-customers for both IFS-led delivery and Partner-led delivery.
 </li>
 <li>
 Ability to lead through influence and trust internally within IFS and externally with Customers and Partners.
 </li>
 <li>
 Knowledge of the Business Value Engineering (BVE) process.
 </li>
 <li>
 Ability to develop Value Metrics and measure the outcome of the Success program with the Customer or Partner.
 </li>
 <li>
 Understanding of subscription services and able to support renewal process of services and licenses with engagements required to secure revenue.
 </li>
 <li>
 Leading Executive Steering Committee meetings with customers and provide updates to IFS Senior Leadership Team on progress.
 </li>
 <li>
 Highly-driven to secure IFS
 
 
 references and regular reporting through the Voice-Of-Customer process.
 </li>
 <li>
 Maintain the revenue margin for the assigned Success accounts.
 </li>
 <li>
 Drive utilization for the subscribed services.
 </li>
 <li>
 Communication and collaboration with Sales on any potential upsell and cross-sell opportunities.
 </li>
 <li>
 Communication with Global Delivery Senior Leadership Team on potential escalations.
 </li>
 <li>
 Ability to navigate within other IFS departments such as Support, R&amp;D, and Sales.
 </li>
 <li>
 Passion for creating strong and trusted customer relationships, with a focus satisfaction and exceeding expectations.
 </li>
 <li>
 Active listening, strong interpersonal communications, and relationship building.
 </li>
 <li>
 Excellent communication and relationship management skills.
 </li>
 <li>
 Experience in building, maintaining, and evolving relationships with executives.
 </li>
 <li>
 Strong business acumen.
 </li>
 <li>
 Bachelor&rsquo;s degree, Master&rsquo;s degree or equivalent, and work experience in a relevant field.
 </li>
 <li>
 Fluency in both English and Arabic (verbal and written).
 </li>
 <li>
 Domain knowledge of IFS Applications would be a plus.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 
 We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.
 
 
 
 
</div>

Alaan

<div><h1 class="jobSectionHeader">About Alaan</h1>
Alaan is the Middle East&rsquo;s first AI-powered spend management platform, built to help businesses save time and money. 
Our all-in-one solution combines smart corporate cards, real-time expense tracking, AI-powered automation, seamless accounting integrations, and deep financial insights- designed to simplify finance operations and maximize control over company spend.
Founded in 2022, Alaan is already the trusted partner of over 2,000 leading businesses across the UAE and KSA, including G42, Careem, McDonald&rsquo;s, Tabby, Al Barari, Rove Hotels, Rivoli, and CarSwitch. Together, our customers have saved over AED 100 million with Alaan.
In just three years, Alaan has become the #1 expense management platform in the Middle East- and we&rsquo;ve done it while becoming profitable.
Backed by Y Combinator and top global investors- including founders and executives of leading startups- Alaan is built by a world-class team from McKinsey, BCG, Goldman Sachs, Barclays, Zomato, Careem, Rippling, and other high-growth companies.
We&rsquo;re not just building software. We&rsquo;re reimagining how finance works for modern businesses across the region.<h1 class="jobSectionHeader"> 
About the role</h1> 
As a Customer Success Manager at Alaan, you will be the strategic link between our company and a diverse portfolio of high-value clients, working proactively to help them achieve success through our platform. You&rsquo;ll serve as a trusted advisor, managing client relationships from onboarding to long-term partnership, ensuring their goals are met, and enhancing their experience with our product. Your expertise will drive client satisfaction, loyalty, and growth in a fast-paced, start-up environment.<h1 class="jobSectionHeader">
What you'll do</h1><ul><li>
Account Management - Successfully manage a portfolio of customers and prioritize amidst multiple competing priorities, escalations, and deadlines.</li><li>
Continuous Learning and Development - Develop a deep understanding of a client&rsquo;s business, brand, industry, and its consumers. Apply domain/technical knowledge of the platform, best practices, and customer insights to remove blockers and proactively support customers.</li><li>
Vigilance and Awareness - Proactively track accounts to identify early warning signs of churn risk, establish internal action plans to address customer concerns and work proactively to eliminate that risk.</li><li>
Product Development - Act as an advocate for the client and bring back structured requests or feedback to the Product team and work with the product team to be one of the key contributors to define client requirements, features and improvements.</li><li>
A Constant Air of Improvement - Establish and improve service procedures, policies and standards through best practices while keeping accurate records and document customer service actions and discussions.</li><li>
Ownership - Take responsibility for positively building client relationships over time as their go-to trusted advisor.</li></ul><h1 class="jobSectionHeader">
What we are looking for</h1> 
<ul><li>
Must be a Saudi national.</li><li>
3+ years of proven successful experience as a Customer Success Manager in B2B SaaS / analytics.</li><li>
Proven track record - Of high-value solution client success experiences with enterprise clients from a range of industries. Experience in supporting long term, recurring revenue programmes or equivalent.</li><li>
Ownership - Ability to multi-task and independently handle tasks without any follow-ups.</li><li>
Problem Solver &ndash; You are a natural problem solver and trusted adviser to clients, never shy of presenting a point of view to deliver on client objectives. Ability to negotiate with win-win outcomes.</li><li>
Passion for Business Optimization &ndash; You have an interest in new technologies and in the power of data and insights as foundations for business growth. You also have a working knowledge of customer service software, databases and tools.</li><li>
Cognitive Intelligence &ndash; You can think on your feet, seeing all the angles to best position our platform to best fit a client&rsquo;s needs.</li><li>
Client Empathy &ndash; You&rsquo;ll be building deep, trusting relationships.</li><li>
Communication Skills - Excellent verbal, written, and presentation skills in English.</li><li>
Positivity &ndash; You&rsquo;ve got the charisma, but not the ego, to make a good impression with a collaborative mindset.</li><li>
Curiosity - You&rsquo;re interested in learning more about the industry and show an outstanding curiosity towards the client base.</li><li>
Start-up Attitude &ndash; You&rsquo;re comfortable in a rapidly changing environment, working with limited resources, and delivering high-quality work at the speed which is necessary for successful business growth.</li><li>
Knowledge - Accounting and Finance processes is a strong plus.</li></ul><h1 class="jobSectionHeader">
What's in it for you</h1><ul><li>
Generous equity compensation to bring a high degree of ownership into your work, as Alaan grows, you grow with it</li><li>
Contribute to building the Middle East&rsquo;s most beloved fintech brand from the ground up</li><li>
Benefit from a role with significant ownership and accountability</li><li>
Thrive in a flexible hybrid culture with ample work-life balance</li><li>
Participate in exciting offsite events</li></ul><h1 class="jobSectionHeader">
NOTE: Please complete the below assessment for proceeding with the application - https://app.navero.me/test/9b385aad-dae3-4972-a1cb-563330605b15/details</h1></div>

<div>Company Description 
IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters&ndash;at the Moment of Service&trade;. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.
At IFS, we&rsquo;re flexible, we&rsquo;re innovative, and we&rsquo;re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society&rsquo;s greatest challenges, fostering a better future through our agility, collaboration, and trust.
We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.
By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.
We&rsquo;re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.
If you want to change the status quo, we&rsquo;ll help you make your moment. Join Team Purple. Join IFS! 
Job Description 
A Customer Success Manager will take the customer facing role and is responsible for Success through the leadership and effective orchestration of a large virtual team, management of program deliveries and strong senior customer relationships. The prevailing business priority is the customers&rsquo; successful adoption and productive use of IFS products and services, helping customers discover new features and enabling them to become long-term users. The Success Manager is front-and-center with our customers and partners, understanding their desired outcomes, driving customer satisfaction and loyalty through a strong relationship, and leveraging business outcomes by value realization on the fundamental reason why the solution was purchased and supporting their digital journey through modernization and empowering them to achieve more. 
Qualifications 
<ul><li>
Possesses prior experience in client-facing capacities, specifically in Service Delivery or Project Delivery functions.</li><li>
Industry depth and experience in either Field Service Management, Manufacturing, Telco, Energy &amp; Utilities, or Aerospace and Defense.</li><li>
Familiarity and perspective on respective industry-related trends, operating KPIs, and value drivers.</li><li>
Strong acumen on delivery methodology and delivery service offerings.</li><li>
Own and intently focused on IFS end-customer experience with products and services; noting that some products and services influencing the experience are from third-parties and/ or Partners.</li><li>
Highlighting and actioning delivery-related risk at IFS&rsquo;s end-customers for both IFS-led delivery and Partner-led delivery.</li><li>
Ability to lead through influence and trust internally within IFS and externally with Customers and Partners.</li><li>
Knowledge of the Business Value Engineering (BVE) process.</li><li>
Ability to develop Value Metrics and measure the outcome of the Success program with the Customer or Partner.</li><li>
Understanding of subscription services and able to support renewal process of services and licenses with engagements required to secure revenue.</li><li>
Leading Executive Steering Committee meetings with customers and provide updates to IFS Senior Leadership Team on progress.</li><li>
Highly-driven to secure IFS references and regular reporting through the Voice-Of-Customer process.</li><li>
Maintain the revenue margin for the assigned Success accounts.</li><li>
Drive utilization for the subscribed services.</li><li>
Communication and collaboration with Sales on any potential upsell and cross-sell opportunities.</li><li>
Communication with Global Delivery Senior Leadership Team on potential escalations.</li><li>
Ability to navigate within other IFS departments such as Support, R&amp;D, and Sales.</li><li>
Passion for creating strong and trusted customer relationships, with a focus satisfaction and exceeding expectations.</li><li>
Active listening, strong interpersonal communications, and relationship building.</li><li>
Excellent communication and relationship management skills.</li><li>
Experience in building, maintaining, and evolving relationships with executives.</li><li>
Strong business acumen.</li><li>
Bachelor&rsquo;s degree, Master&rsquo;s degree or equivalent, and work experience in a relevant field.</li><li>
Fluency in both English and Arabic (verbal and written).</li><li>
Domain knowledge of IFS Applications would be a plus.</li></ul> 

Additional Information 
We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.</div>

Adobe

Our Company
 
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
 
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
 
CUSTOMER SUCCESS MANAGER - Middle East
 
Duties : Within the Digital Experience Customer Success team here at Adobe, our focus is on delivering exceptional experiences and accelerating value for our customers through three core pillars; Partnership, Adoption and Value Realisation.
 
Our Customer Success Managers are expected to maximise value realisation and return on investment in complex, multi-regional strategic enterprise accounts by building strong long-term partnerships with a focus on product adoption. They lead customers through digital transformation by advising strategy and collaborating with multiple internal teams and customer departments while accelerate value for customers by understanding their business goals and objectives, design success plans and establish governance frameworks.
 
As a CSM at Adobe you are a leader in customer success to achieve results throughout the product lifecycle.
 
What you'll do
 <ul>
<li>Lead customers through digital transformation with a clear view of customer objectives and key performance indicators</li>
<li>Enhance value realisation and return on investment from the solutions and services they buy from Adobe</li>
<li>Increase solution adoption and usage with a clear plan</li>
<li>Build positive relationships at senior levels, including C-Level, within some of the biggest companies in the UK</li>
<li>Account strategy planning and building success plans to drive loyalty, advocacy and minimize customer attrition</li>
<li>Track accounts' performance and lead critical blocking issues with clear execution plan and drive to get closure</li>
<li>Build and grow relationships for Adobe's strategic portfolio of multi-solution, multi brand clients at the senior level becoming a trusted partner</li>
<li>Build a strong post-sales strategy for your portfolio of accounts to ensure our customers enhance the value on their investment in Adobe's Solutions</li>
<li>Provide thought leadership, thought leadership & domain expertise to the customer success organization, our clients and Adobe's European Customer Success team</li>
<li>Build a strong business relationship with our Sales, Marketing, Solution Consulting and Professional Services teams</li>
<li>Demonstrate seniority by leading new retention and growth initiatives that deliver value ensuring we scale, delight and innovate for customer success</li>
<li>Become an ambassador for to the CSM organization within Adobe and a CSM evangelist across ACS (Adobe Customer Solutions) and Sales</li>
<li>Demonstrate experience of supporting the hiring and ramp up process of new recruits into the Customer Success Team</li>
</ul>
What you'll need
 <ul>
<li>Bachelor's degree or equivalent experience</li>
<li>Minimum 5-10 years experienced in post-sales account management in Digital Marketing (analytics, optimization/conversion and/or social). Candidates with pre-sales, marketing/creative agency or consulting background will be considered</li>
<li>Strong experience in Digital Marketing Solutions and knowledge of the Adobe's</li>
</ul>
competitive landscape
 <ul>
<li>Proven effectiveness managing an account portfolio of large, global, Sophisticated and strategic accounts at a senior level. Building and maintaining relationships at most senior levels with assigned accounts becoming a trusted advisor</li>
<li>Proven experience driving customer retention initiatives, achieving high retention rates and customer satisfaction (NPS)</li>
<li>Strong communications skills (written & verbal) & high level critical issue management</li>
<li>Able to anticipate and identify ill-defined problems/issues with strong presentation skills at all audience levels</li>
<li>Tenacious, personable, high confidence and results oriented</li>
<li>Adaptable, strong self-awareness, confidence to hold themselves and others to account based on expectations</li>
</ul>
Location : KAFD, Riyadh
 Hours of work : 40 hours per week
 Education requirement : Degree or equivalent qualification/experience
 Experience requirement : Minimum 5 years in SaaS solution environment
 Benefits : Private medical insurance; Employee stock purchase plan; Holiday & global well-being days; Allowances plus many more.
 Application start and end date : Starting 16th November for approx. 4-6 weeks.
 
Adobe Middle East
 Adobe in the Middle East empowers businesses and individuals through creativity and digital transformation. In Saudi Arabia, we support Vision 2030 by driving innovation, developing local talent, and enabling exceptional customer experiences. As the regional headquarters for foreign companies, Adobe serves as a strategic hub for growth and collaboration across markets. Join us to help shape the future of digital experiences in one of the world’s most dynamic economies.
 
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 
Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.

Customer Success Manager (Middle East)

Newton

<div>
 
 
 Job Title:
 
 Assistant Manager, Customer Success
 
 
 
 Business Unit:
 
 Newton (an Affle platform)
 
 
 
 Location: Riyadh -
 
 Kingdom of Saudi Arabia (KSA)
 
 
 Candidate from KSA should only apply
 
 
 
 Experience Required:
 
 2&ndash;4 Years
 
 
 
 
 
 
 Role Overview: Customer Success:
 
 
 
 As a Customer Success, you will own the post-sales client journey&mdash;driving onboarding, campaign success, client retention, and growth. Your goal will be to deliver measurable performance outcomes for clients while deepening their adoption of Newton&rsquo;s platform modules.
 
 
 This role requires strategic thinking, performance marketing expertise, and the ability to influence internal and external stakeholders. You&rsquo;ll work across cross-functional teams to deliver campaigns, insights, and long-term value for clients while contributing to Newton&rsquo;s top-line and bottom-line growth.
 
 
 
 Key Responsibilities
 
 
 
 Client Success &amp; Growth
 
 
 ● Be the client&rsquo;s trusted advisor&mdash;aligning Newton&rsquo;s capabilities with their acquisition and growth goals.
 
 
 ● Own client onboarding, expectation-setting, and strategic planning from day one.
 
 
 ● Conduct regular QBRs/MBRs to track success, surface insights, and identify opportunities to cross-sell and up-sell additional Newton modules to deepen platform adoption.
 
 
 ● Serve as a subject matter expert on iOS growth, Apple Ads, and App Store strategies.
 
 
 
 Campaign Management
 
 
 
 ● Plan, execute, and optimize Apple Ads campaigns using Newton&rsquo;s proprietary platform.
 
 
 ● Leverage automation, data-driven bidding, and custom analytics tools to drive performance.
 
 
 ● Monitor industry trends, vertical-specific benchmarks, and campaign health&mdash;ensuring best-in-class execution.
 
 
 ● Communicate performance insights clearly and strategically to clients and internal teams.
 
 
 
 Stakeholder Collaboration
 
 
 
 ● Collaborate with Sales, Client Management, Design, Product, Engineering, and Finance teams for seamless delivery.
 
 
 ● Partner closely with Apple&rsquo;s team to drive alignment and ensure client satisfaction.
 
 
 ● Provide feedback to Product, Tech, and Data Science teams for platform improvements and new features.
 
 
 ● Ensure smooth handovers from Sales and a unified experience across all touchpoints.
 
 
 
 
 
 
 What We&rsquo;re Looking For:
 
 
 
 ● Experience: 2&ndash;4 years in performance marketing or digital advertising, with a focus on account strategy, growth, or media buying.
 
 
 ● Education: Bachelor&rsquo;s degree or higher. On Marketing or Digital Marketing.
 
 
 ● Performance Expertise: Proven track record of managing large-scale digital campaigns and delivering measurable business outcomes.
 
 
 ● Analytical Skills:Advanced proficiency in Excel/Google Sheets, pivot tables, and data interpretation for campaign optimization.
 
 
 ● Strategic Thinking: Ability to translate business goals into actionable campaign strategies.
 
 
 ● Communication: Strong verbal and written skills&mdash;able to clearly present insights, influence decisions, and build client trust.
 
 
 Industry Acumen:
 
 
 Well-connected within the digital marketing ecosystem, with an understanding of mobile app growth trends.
 
 
 
 
 
 
 About Newton:
 
 
 
 Newton is one of Affle&rsquo;s fastest-growing, performance-driven platforms, designed to supercharge iOS app growth through Apple Ads, App Store Optimization (ASO), and creative innovation via Custom Product Pages.
 
 
 As one of only four global partners of Apple Ads, Newton sits at the cutting edge of mobile marketing, combining AI-powered technology with deep creative and strategic expertise. If you&rsquo;re passionate about data-driven marketing, scaling mobile growth, and working with global clients, Newton offers a rare opportunity to make a significant impact.
 
 
 
 
 
 If you&rsquo;re driven by performance, inspired by innovation, and want to help shape the future of
 
 
 mobile advertising&mdash;join us at Newton
 
 
 Apply today and shape the future of app growth in KSA with Newton.
 
</div>

Customer Success- Assistant Manager

Explore 1218+ Customer success manager in Riyadh this December. Find roles across top companies and apply now to boost your career.

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Customer Success Manager (Middle East)

Customer Success- Assistant Manager