business development manager Jobs in Riyadh

business development manager

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customer success manager

Prime Gate

<div><p>We are seeking a proactive, client-focused Account Manager to join our team. The successful candidate will manage client relationships, drive account growth, and coordinate internal teams to ensure exceptional service delivery. This full-time role requires strong communication, strategic thinking, and organizational skills in a collaborative environment, with opportunities to influence product and service offerings.</p><h3 class="jobSectionHeader"><b>
Account Manager Responsibilities &mdash; client relationship management, account growth</b></h3><ul><li><p>
Serve as the primary point of contact for a portfolio of clients, building trusted relationships and understanding client goals, priorities, and success metrics.</p></li><li><p>
Develop and execute account plans that align client objectives with company capabilities, driving retention, expansion, and renewal opportunities.</p></li><li><p>
Coordinate cross-functional teams including sales, product, customer success, implementation, and operations to deliver coordinated outcomes and timely resolutions.</p></li><li><p>
Conduct regular account reviews, business reviews, and strategy sessions to present performance, insights, and recommendations for optimization.</p></li><li><p>
Monitor account health metrics, usage trends, and KPIs; identify risks and opportunities and implement action plans to improve client satisfaction and value realization.</p></li><li><p>
Prepare and distribute account documentation, status reports, forecasts, and renewal materials; maintain accurate records in CRM and collaboration tools.</p></li><li><p>
Manage contract renewals, pricing discussions, and scope changes while partnering with legal and finance to ensure compliance and profitable terms.</p></li><li><p>
Act as client advocate internally, escalating issues appropriately and influencing product and service enhancements based on client feedback.</p></li><li><p>
Mentor and support junior account staff, sharing best practices and contributing to continuous improvement of account management processes.</p></li></ul><h4 class="jobSectionHeader"><b>
Required Qualifications:</b></h4><ul><li><p>
Bachelor&rsquo;s degree in business, marketing, communications, or a related field, or equivalent experience.</p></li><li><p>
3+ years of account management, client success, or sales experience managing mid-market or enterprise clients with Telecom and bank sector Experience.</p></li><li><p>
Proven track record of meeting or exceeding retention and growth targets; experience with upsell and renewal processes.</p></li><li><p>
Strong written and verbal communication skills with experience presenting to diverse stakeholders and executive sponsors.</p></li><li><p>
Demonstrated ability to manage multiple accounts concurrently and prioritize competing client needs.</p></li><li><p>
Experience with CRM and account management tools (Salesforce, HubSpot, or equivalent) and collaboration platforms (Slack, Teams, Confluence).</p></li><li><p>
Excellent problem-solving, negotiation, and conflict-resolution skills.</p></li><li><p>
Proficiency in Microsoft Office suite (Excel, Word, PowerPoint) and data-driven reporting.</p></li></ul><h5 class="jobSectionHeader"><b>
Certification &amp; Skills Requirements:</b></h5><ul><li><p>
Certifications in customer success, sales, or account management (e.g., CSAM, NASP) are a plus.</p></li><li><p>
Experience in SaaS, technology, professional services, or B2B environments preferred.</p></li><li><p>
Familiarity with contract negotiation, pricing strategies, and vendor management.</p></li><li><p>
Comfort working with cross-functional and distributed teams; remote collaboration experience is beneficial.</p></li><li><p>
Ability to translate client needs into actionable product and service improvements and to drive measurable outcomes.</p></li></ul></div>

Account Manager

NourNet

<div>
 <p>
  We are seeking a
  <strong>
   VIP Customer Experience Manager
  </strong>
  to lead and elevate the experience of our strategic and top-tier VIP customers.
 </p>
 <p>
  This role is responsible for ensuring premium service governance, executive visibility, proactive engagement, and long-term retention of high-value accounts.
 </p>
 <p>
  You will act as the key interface between VIP customers and senior leadership, driving satisfaction, service excellence, and commercial alignment.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Key Responsibilities
 </p>
 <ul>
  <li>
   Own and govern the overall VIP customer experience framework
  </li>
  <li>
   Lead and mentor VIP Customer Experience specialists
  </li>
  <li>
   Conduct periodic VIP health reviews (on-site visits &amp; executive calls)
  </li>
  <li>
   Manage and coordinate executive-level escalations
  </li>
  <li>
   Drive proactive engagement and retention strategies
  </li>
  <li>
   Provide actionable VIP insights and reporting to CX leadership
  </li>
  <li>
   Align closely with Sales, Operations, and Technical teams to ensure seamless delivery
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Success Metrics
 </p>
 <ul>
  <li>
   VIP Retention Rate
  </li>
  <li>
   VIP CSAT / NPS
  </li>
  <li>
   Escalation Resolution &amp; Turnaround Time
  </li>
  <li>
   Customer Health Score Improvement
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  What We&rsquo;re Looking For
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in IT, Engineering, or related field
  </li>
  <li>
   Experience managing strategic / enterprise / VIP accounts
  </li>
  <li>
   Strong governance and analytical mindset
  </li>
  <li>
   Solid understanding of sales cycles and commercial dynamics
  </li>
  <li>
   Excellent executive-level communication and stakeholder management skills
  </li>
  <li>
   Ability to handle high-pressure escalations with professionalism
  </li>
 </ul>
 <p>
  Ideal Background
 </p>
 <ul>
  <li>
   Experience in Telecom, Managed Services, IT Services, or Enterprise Solutions
  </li>
  <li>
   Strong exposure to enterprise customer lifecycle management
  </li>
  <li>
   Proven track record in retention and executive engagement
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Why Join Us?
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  At NourNet, you will play a strategic role in shaping the experience of our most valuable customers while working closely with executive leadership in a high-impact environment.
 </p>
</div>


Customer Experience Manager

Sprinklr

<div><div>Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale &mdash; across every customer touchpoint.</div><div></div><div>
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr&rsquo;s unified platform provides powerful solutions for every customer-facing team &mdash; spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management &mdash; enabling enterprises to unify data, break down silos, and act on real-time insights.</div><div></div><div>
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.</div><div></div><div>
Job Description</div><div></div><div><div>
Role Overview</div></div><div><div>
The Client Account Manager owns the success and technical strategy for Sprinklr&rsquo;s most strategic service and contact center customers in the Middle East. This individual contributor role blends executive-level advisory with hands-on technical leadership to drive adoption, measurable business outcomes, and long-term retention. You will guide the transformation from legacy operations to modern, AI-enabled workflows, ensuring Sprinklr&rsquo;s platform delivers maximum value. This is a customer-centric role focused on service delivery and success&mdash;not sales.</div></div><div></div><div><div>
Key Responsibilities</div></div><ul><li>
Serve as an executive sponsor for key accounts, building trusted relationships with senior stakeholders.</li><li>
Facilitate quarterly business reviews (QBRs) to showcase ROI, adoption progress, and strategic recommendations.</li><li>
Act as the primary success partner for enterprise service/CX accounts; lead QBRs and success planning.</li><li>
Align Sprinklr Care solutions (Case Management, Smart Responses, Bot Framework, Agent Assist) with customer goals (AHT, CSAT, FCR, deflection).</li><li>
Map legacy contact center processes to modern workflows; oversee architecture audits and optimization.</li><li>
Deliver enablement programs, playbooks, and ROI dashboards; monitor adoption and health metrics.</li><li>
Manage technical escalations, mitigate risks, and influence the product roadmap based on customer feedback.</li><li>
Coordinate complex programs (voice rollout, CRM integrations, compliance) across IT, business teams, and vendors.</li></ul><div><div>
Qualifications</div></div><ul><li>
Bachelor&rsquo;s degree (MBA preferred); 8+ years in Customer Success, CCaaS, or CX consulting.</li><li>
Deep knowledge of contact center operations, metrics, and change management.</li><li>
Experience with major service platforms (Salesforce Service Cloud, NICE, Genesys, Zendesk).</li><li>
Strong technical acumen, program management skills, and regional experience; Arabic is a plus.</li></ul><div></div><div>
We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data &mdash; helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:</div><ul><li><div>
Lead a new category of enterprise software that we call Unified-CXM.</div></li></ul><ul><li><div>
Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.</div></li><li><div>
Create a culture of customer obsession, with trust, teamwork, and accountability.</div></li></ul><div></div><div>
We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything &mdash; and everyone &mdash; can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world&rsquo;s leading enterprise brands.</div><div></div><div><br>
We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off &ndash; it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.</div><div></div><div>
To learn more about employee benefits by region, <div>click here</div>.</div><div></div><div>
To learn more about all-things-Sprinklr, visit our candidate resource hub <div>here</div>.</div><div></div><div>
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we&rsquo;re more innovative, creative, and successful.</div><div></div><div>
Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.</div><div></div><div><br>
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.</div><div></div><div>
Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please <div>review</div> the Federal Trade Commission's advice to avoid these types of scams.</div><div></div><div>
If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.</div></div><div></div>

Client Account Manager

<div><div><b>We help the world run better</b><br>
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.</div><div></div><p><b><br>
Role Overview</b></p><p>
SAP is looking for a Solution Sales Executive Expert level (SSE), who is a strategic sales role that combines deep SAP expertise, business acumen, and end-to-end domain knowledge of the SAP Customer Experience Lines of Business (CX LoB) cloud to drive revenue, customer success, accelerate adoption of innovation (especially AI), and position the organisation as a market leader. The SSE shapes transformative solutions and delivers measurable value to customers through thought leadership, innovation, and strategic execution&mdash;supporting both specific CX LoB and the overall &ldquo;SAP Business Suite&rdquo; strategy.</p><p>
We are looking for a <b>Solution Sales Executive at expert level with specific experience in the CX area (commerce, marketing, sales &amp; marketing)</b>.</p><p></p><p><b><br>
Key Responsibilities</b></p><p><b>
Account Ownership &amp; Strategy:</b> Serve as the CX LoB owner for assigned accounts, developing and executing strategic account plans that align with customer goals, business objectives and the broader account plans of the account team.</p><p><b>
Drive the End-to-End Customer Value Journey with Domain Expertise: </b>Provide domain expertise and thought leadership in the solution area to understand and address high-priority business challenges. Lead end-to-end process mapping and the customer value journey, owning the transformation roadmap for the LoB.</p><p><b>
Pipeline &amp; Opportunity Management:</b> Identify and develop new business opportunities within existing accounts, driving pipeline growth and meeting revenue targets.</p><p><b>
Product Success &amp; Innovation: </b>Engage early with customers when new products are launched. Lead AI and innovation initiatives (e.g., scalable PoCs, partner co-investments).</p><p><b>
Enablement, Demos &amp; Prototypes: </b>Support solution advisors to ensure demo system readiness and manage enablement programmes. Collaborate with Demo &amp; Learning teams to provide updated assets and trial environments for scalable enablement programmes, as well as customised demos, POCs and prototypes with customer-specific data.</p><p><b>
Value Proposition &amp; Executive Engagement: </b>Collaborate with value advisors to craft compelling narratives that articulate ROI, value leakage, and competitive advantages. Conduct strategic discovery and workshops, and deliver persuasive pitches that present solutions to distinct customer business and buying-centre challenges to accelerate executive buy-in and drive demand independently of RFPs.</p><p><b>
Commercial Negotiations: </b>Navigate complex pricing and contractual discussions, balancing client expectations with organisational profitability and cloud revenue growth.</p><p><b>
Adoption &amp; Consumption: </b>Support Customer Success Management (CSM) communities, secure references, and manage escalations. Collaborate with CS and CS&amp;D adoption teams to ensure successful delivery of solutions and services, monitor outcomes, and drive continuous improvement to maximise customer value.</p><p><b>
Customer Success &amp; Field Impact: </b>Own CX LoB deal cycles, work hand in hand with the Customer Success Manager (CSM) team, and organise enablement and executive engagement. Elevate customer discussions to prioritise investment and drive measurable outcomes.</p><p><b>
Relationship Building &amp; Governance: </b>Drive C-suite engagement and Buying Centre alignment by fostering long-term, high-value relationships and converting executives into advocates and brand ambassadors. Conduct Quarterly Business Reviews (QBRs) with customers and internal stakeholders, focusing on solution adoption, innovation, risks and opportunities.</p><p><b>
Ecosystem &amp; Partner Engagement: </b>Own relationships with strategic consulting partners (e.g., Accenture, Deloitte, PwC, EY) and with VARs to co-innovate, develop joint go-to-market strategies, and shape disruptive solutions. Maintain direct, high-quality relationships with partner account leads.</p><p><b>
Collaboration &amp; Orchestration: </b>Align closely with Sales, CSM, and Marketing to ensure SSE impact is fully integrated into the go-to-market engine through a tailored GTM approach. Drive joint accountability and coordination across internal stakeholders to maximise market impact.</p><p><b>
Competitive &amp; Industry Expertise: </b>Maintain deep technical and functional expertise across SAP solutions. Stay at the forefront of emerging technologies and competitive trends to craft differentiated solutions that win in the market.</p><p></p><p><b><br>
Qualifications &amp; Competencies</b></p><ul><li>
10-15 years' industry, strong executive relationship-building skills with proven C-suite influence.
</li><li>B2B enterprise experience with multi-stakeholder SaaS cycles.</li></ul><ul><li>
Proven experience in account management or solution sales</li><li>
Strong understanding of solution sales, customer value realisation, and account planning methodologies; track record in expansion selling (account growth) within the CX area.</li><li>
Deep CX domain expertise, with a strong understanding of AI and innovation trends.</li><li>
Maps value levers and tell a quantified ROI story and create a compelling business case</li></ul><ul><li>
Strategic thinking, business acumen, relationship building and client advocacy skills.</li><li>
Excellent communication, negotiation, and stakeholder management abilities.</li></ul><p></p><p><b><br>
Why This Role Matters</b></p><p>
The SSE is pivotal in shaping SAP&rsquo;s market leadership in the CX suite by delivering transformative solutions, driving innovation (particularly in AI), and orchestrating value throughout the customer lifecycle. This role sits at the intersection of strategy, technology, and relationship management, ensuring customers realise the full value of their SAP investments and positioning the organisation for sustained growth.</p><p></p><div><b><br>
Bring out your best</b><br>
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
<br>
<br>
<b>We win with inclusion</b><br>
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.<br>
<br>
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.<br>
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For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.<br>
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Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.<br>
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Successful candidates might be required to undergo a background verification with an external vendor.</div><div></div><div><b><br>
AI Usage in the Recruitment Process</b></div><div>
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
</div><p>Please note that any violation of these guidelines may result in disqualification from the hiring process.<br>
<br>
Requisition ID: 445750 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid</p></div>

CX Solution Sales Expert

<div><b>Company Description</b><p><br>
IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters&ndash;at the Moment of Service&trade;. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.</p><p>
At IFS, we&rsquo;re flexible, we&rsquo;re innovative, and we&rsquo;re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society&rsquo;s greatest challenges, fostering a better future through our agility, collaboration, and trust.</p><p>
We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.</p><p>
By joining our team, you will have the opportunity to be part of a <b>global, diverse environment;</b> you will be joining a <b>winning team</b> with a <b>commitment to sustainability;</b> and a company where we get things done so that you can <b>make a positive impact</b> on the world.</p><p>
We&rsquo;re looking for innovative and original thinkers to work in an environment where you can <b>#MakeYourMoment</b> so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.</p><p>
If you want to change the status quo, we&rsquo;ll help you make your moment. Join Team Purple. Join IFS.</p><b><br>
Job Description</b><p><br>
The Client Services Partner (CSP) role is positioned within the IFS Global Services Presales function. This role serves as a key partner to our sales team and customers, supporting the sales team in packing, positioning and integrating services to an opportunity. The IFS services portfolio includes customer success, implementation and consulting delivery, cloud managed services, and support &amp; maintenance. While the sales lead owns the overall customer relationship and enduring commercial responsibility, the CSP provides critical services presales guidance and advice.</p><p>
Working with sales and delivery teams, the CSP establishes and shapes desired customer outcomes and designs executable offerings to deliver value across the customer lifecycle. This individual is responsible for shaping how our portfolio of service offerings is positioned and sold to customers. They play a vital role in the sales process, requiring strong communication skills and the ability to influence deals internally. CSPs report to a regional team with a primary focus on a defined geographic territory.</p><p>
Throughout the sales cycle, the CSP is active from shaping the opportunity to closing the deal, always working in partnership with sales team. Key responsibilities include facilitating customer requirements discovery workshops, pitching services aligned with customer objectives, qualifying deals, and setting the services sales strategy.</p><p>
The CSP ensures that IFS proposals follow best practices and standards while minimizing risk to both the customer and IFS. Collaboration with many contributors is essential, but the CSP drives the services content of the bids, along with underpinning documentation, contracts, and Statements of Work (SOWs).</p><b><br>
Qualifications</b><p><b><br>
Essential:</b></p><ul><li>
Saudi National or current resident (Iqama)</li><li>
10+ years of experience in a customer facing and/or pre-sales role in &ndash; Customer success, professional services, management consultancy, project management; experience of customers undergoing transformation or digitalisation</li><li>
Proficiency in English and Arabic</li><li>
Strong verbal and written communication skills and presentation skills</li><li>
Strategic planning skills</li><li>
Thrives in a deadline-driven environment, working across multiple functions and geographical locations</li><li>
Willing to travel throughout the region as required</li><li>
Competency in using tools such as Microsoft Powerpoint, Excel, Power BI and Gen AI for data analysis, reporting, and presentation purposes.</li></ul><p><b>
Desirable</b>:</p><ul><li>
University degree, or equivalent professional qualifications, in a field relevant for the functional area or responsibility</li><li>
Experience from working with ERP, FSM or EAM applications</li><li>
Experience of agile development methodology</li><li>
Industry knowledge in one of IFS 6 core industries</li><li>
Proven experience in Sales methodologies (SPIN/MEDDIC etc)</li></ul></div>

Client Services Partner- KSA

<div><div><b>We help the world run better</b><br>
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.</div><div></div><p><b><br>
Due to local Saudization mandates, we can only consider Saudi Nationals at this time.</b></p><p><br>
</p><p><b>Role Overview</b></p><p></p><p><br>
The Solution Sales Executive (SSE) Expert is responsible for combining deep SAP expertise, business acumen, and end-to-end solution area domain knowledge to drive LoB cloud revenue, customer success, accelerate adoption of innovation (especially AI), and position the organization as a market leader. The SSE shapes transformative solutions and delivers measurable value to customers through thought leadership, innovation, and strategic execution&mdash;supporting both specific Lines of Business (LoB) and the overall &ldquo;One SAP&rdquo; strategy.</p><p></p><p><br>
This position will be responsible for selling our Public Cloud ERP suite. Qualifications for the position will require a minimum of <b>12 years of experience</b> to include subject matter expertise with a proven track record of <b>selling Public Cloud ERP over the most recent 4 plus years in multiple industries.</b></p><p></p><p><b><br>
What You'll</b> Do</p><br>
<p></p><ul><li>
Account ownership &amp; strategy: Serve as the designated Line-of-Business owner for assigned accounts, owning the end-to-end relationship and developing multi-year strategic account plans that align customer objectives with company goals and the broader account team&rsquo;s direction.</li><li>
Drive the end-to-end customer value journey with domain expertise: Apply deep financial applications expertise to map current-state processes, identify high-impact gaps, and design a prioritized transformation roadmap that delivers measurable business value across the customer lifecycle.</li><li>
Pipeline &amp; opportunity management: Proactively identify, qualify, and develop expansion opportunities within existing accounts, building a healthy pipeline, forecasting revenue, and coordinating with sales to convert opportunities into closed deals.</li><li>
Product success &amp; innovation: Lead go-to-market efforts for new products and capabilities&mdash;engaging early with customers to validate concepts, capture feedback, and influence product roadmaps&mdash;with particular focus on AI and other innovation initiatives that accelerate value.</li><li>
Enablement, demos &amp; prototypes: Ensure demo systems, trial environments, and enablement assets are production-ready; support solution advisors and learning teams to deliver scalable training, as well as tailored demos, proofs-of-concept, and prototypes using customer-specific scenarios and data.</li><li>
Value proposition &amp; executive engagement: Co-create compelling executive-level narratives and ROI analyses (value leakage, cost-to-serve, TCO improvements) with value advisors; lead strategic discovery and workshops to gain executive alignment and accelerate buying decisions beyond formal RFP cycles.</li><li>
Commercial negotiations: Lead complex commercial discussions including pricing, contract terms, and cloud revenue models, balancing customer expectations with profitability and long-term strategic value for the business.</li><li>
Adoption &amp; consumption: Partner with Customer Success and adoption teams to drive usage, monitor consumption metrics, manage escalations, secure customer references, and implement continuous improvement actions to maximize realized value.</li><li>
Customer success &amp; field impact: Own financial-application deal cycles and renewal negotiations, driving end-to-end field engagement and executive sponsorship to prioritize investments and deliver measurable outcomes tied to agreed KPIs.</li><li>
Relationship building &amp; governance: Cultivate C-suite and buying-center relationships to align stakeholders, convert sponsors into advocates, and run Quarterly Business Reviews focused on adoption, innovation, risk mitigation, and opportunity identification.</li><li>
Ecosystem &amp; partner engagement: Manage strategic alliances with consulting and systems integrator partners (e.g., McKinsey, Bain, Accenture, Deloitte, PwC, EY), co-developing joint solutions and go-to-market approaches while maintaining close partner account-level relationships.</li><li>
Collaboration &amp; orchestration: Orchestrate cross-functional execution with Sales, Product, Marketing, Solution Architects, and Delivery teams to ensure account strategies are integrated into the GTM engine and that responsibilities, timelines, and outcomes are jointly owned.</li><li>
Competitive &amp; industry expertise: Maintain up-to-date technical and functional knowledge of SAP and adjacent solutions as well as market and competitor trends; use that insight to position differentiated solutions that address industry-specific challenges and win competitive deals.</li></ul><p></p><p><b><br>
What You Bring</b> (make sure we specify expertise in the sub solution area this position will be responsible for; work with your leader to add additional requirements if needed)</p><br>
<p></p><ul><li>
Quota carrying sales experience with a management consulting type profile with 10-15 Years Industry or Practitioner experience driving software sales; Executive relationship building skills with proven C-suite influence to include the Office of the CFO.</li><li>
Proven track record of selling Public Cloud ERP over the most recent 4+ years in multiple industries.</li><li>
B2B enterprise experience with multi-stakeholder SaaS cycles, plus top-tier consulting and deep industry expertise.</li><li>
Proven experience in account management, solution sales, or customer success roles.</li><li>
Strong understanding of solution sales, customer value realization, and account planning methodologies; Expansion selling track record (account growth).</li><li>
Deep domain expertise related to financial applications, with strong understanding of AI and innovation trends.</li><li>
Maps value levers and tell a quantified ROI storytelling and compelling business case creation</li><li>
Strategic thinking, business acumen, relationship building and client advocacy skills.</li><li>
Excellent communication, negotiation, and stakeholder management abilities.</li><li>
Ability to work collaboratively in a matrixed environment and influence without direct authority.</li><li>
Analytical mindset with a focus on problem-solving and continuous improvement.</li></ul><p></p><ul><li><b><br>
Due to local Saudization mandates, we can only consider Saudi Nationals at this time.</b></li></ul><p></p><p><br>
</p><div><b>Bring out your best</b><br>
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
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<b>We win with inclusion</b><br>
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.<br>
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SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.<br>
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For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.<br>
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Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.<br>
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Successful candidates might be required to undergo a background verification with an external vendor.</div><div></div><div><b><br>
AI Usage in the Recruitment Process</b></div><div>
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
</div><p>Please note that any violation of these guidelines may result in disqualification from the hiring process.<br>
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Requisition ID: 445345 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid</p></div>

Solution Sales Expert KSA - Cloud ERP

Align Technology

<div><h3 class="jobSectionHeader"><b>Description</b></h3><div><br>
This role will focus on supporting customers after implementation, ensuring they receive ongoing value and a smooth experience. Working closely with both local teams and colleagues across EMEA, the role will help share knowledge, represent customer needs, and contribute to continuous enhancement of services. The ideal candidate demonstrates strong communication, analytical thinking, teamwork, and a proactive learning mindset.</div><h3 class="jobSectionHeader"><b><br>
Key Responsibilities</b></h3><br>
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Be responsible for all post-sales operations and interactions with customers.</li>
<li>Be part of a local and EMEA team of CS Specialists &ndash; an international community where sharing best practices is a big key to success.</li>
<li>Act as the Voice of the Customer, bringing in new ideas for Continuous Improvement.</li>
<li>Act as a business partner for our customers, e.g. by providing regular (on-site) training.</li></ul><br>
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Skills, Knowledge &amp; Expertise</b></h3><br>
<ul>
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Bachelor degree</li>
<li>Minimum of 1-3 years of directly related experience</li>
<li>Fluency in English and Arabic</li>
<li>Strong interpersonal, listening and persuasive communication skills.</li>
<li>To have the willingness to learn.</li>
<li>Strong analytical capabilities.</li>
<li>To be a team player</li>
<li>To have good problem solving skills.</li>
<li>To be able to work autonomously.</li></ul><div></div><h3 class="jobSectionHeader"><b><br>
About Align Technology</b></h3><div>
<b>Your growth and well-being:</b><br>
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At Align, every smile matters. We&rsquo;re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:</div><ul>
<li>Health and well-being programs to keep you thriving in both body and mind.</li>
<li>Employee-exclusive discounts on Invisalign products.</li>
<li>Learning opportunities through online learning resources and support for your individual development plans.</li>
<li>Inclusive, global workplace that fosters collaboration, recognition and belonging.</li>
</ul><div>Country and/or role specific details will be shared with you by your recruiter during the interview process.</div><div>
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<b>Discover Align:</b><br>
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We are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.<br>
</div><div>Align&rsquo;s core values of agility, customer, and accountability are more than words to work by, they are words we live by. The actions we take every day speak to who we are as a company and our focus on being truly impactful. We celebrate our differences, and the many ways we support one another&mdash; ultimately creating a more inclusive organization and world as we continue transforming smiles and changing lives.<br>
</div><div>We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration.<br>
</div><div>At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time.</div><div>
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As part of our commitment to innovation, Align Technology includes exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation.</div><div>
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Eager to learn how we embrace our global differences and nurture employee well-being?
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<b>Explore Align's culture here!</b><br>
</div><div>Want to discover more about <b>exocad</b> and <b>Cubicure</b>? Click on their names for additional information.</div><div><br>
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Applicant Privacy Policy:</b><br>
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Review our <b>Applicant Privacy Policy</b> for additional information.<br>
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<b>Equal Opportunity Statement:</b><br>
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Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.</div></div>

Customer Success Specialist - KSA

Explore 523+ Customer success manager in Riyadh this February. Find roles across top companies and apply now to boost your career.