customer success manager

Cloudera

<div><p><b>Business Area:
</b></p>Professional Services<p></p><p><b>
Seniority Level:</b></p>
Mid-Senior level<p></p><p><b>
Job Description:</b></p><p>
At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world&rsquo;s largest enterprises.</p><p></p><p>
Strategic Customer Success Manager&rsquo;s (CSM&rsquo;s) are charged with driving Success Plans through operating as a trusted advisor and customer advocate to drive successful outcomes for our highest profile customers. You will act as a direct liaison between Cloudera and the customer on their Cloudera journey, ensuring that all facets of the customer product adoption journey take place, planning, preparing and driving the execution of the plan in accordance with the customer agreed timeline. You will pull the customer above the line to enable them to fulfill success initiatives within their business.</p><p></p><p>
Acting as the customer&rsquo;s trusted Cloudera advisor and advocate, CSMs manage a system of checks and balances between the company and the customer, understanding our customer&rsquo;s needs, aligning the appropriate Cloudera resources (Engineering, Product Management, Support or Services). This will include assisting with critical escalation management to ensure their Cloudera interactions, business objectives and product adoption is a success.</p><p></p><p>
You are comfortable working across business, technical, and senior management in a customer facing role, and you are confident and articulate in communication with stakeholders. A key aspect to success in the role is persistence: forming a relationship of trust with the customer, anticipating issues, acting with agility and flexibility in the face of any situation that may arise.</p><p></p><p><b>
As a Customer Success Manager you will:</b></p><ul><li><p>
Exemplify strong customer facing skills and stakeholder management</p></li><li><p>
Take ownership for the customer&rsquo;s product adoption of Cloudera products and Success Plan</p></li><li><p>
Have experience operating on-site with large enterprise customers</p></li><li><p>
Liaise and facilitate with key internal and external stakeholders</p></li><li><p>
Have clear and concise communication skills</p></li><li><p>
Take an Ownership mentality over your customers and work</p></li><li><p>
Be comfortable with program, project management</p></li><li><p>
Demonstrate best practices and ability in managing stakeholder escalations to mutually agreeable outcomes</p></li><li><p>
Develop &amp; leverage reports, dashboards, and data to summarise customer engagements and statuses, both to internal audiences as well as back to your customers.</p></li><li><p>
Analyse customer activity and data across the Cloudera organisation, including from Sales, Support, Professional Services, &amp; Training to identify trends, gaps, or issues from and communicating/actioning those to stakeholders (internal and external).</p></li></ul><p><b>
We&rsquo;re excited about you if you have:</b></p><ul><li><p>
Fluent English and Arabic Language Skills, other languages a plus</p></li><li><p>
Experience with large scale data platforms</p></li><li><p>
Experience with software implementation and upgrade management</p></li><li><p>
Strong technology background either in a technical or business capacity</p></li><li><p>
Familiarity with project lifecycle management and the complexities around project delivery.</p></li><li><p>
Understanding of data management concepts</p></li><li><p>
Understanding of ITIL concepts</p></li><li><p>
Experience with an RDBMS (Oracle, MySQL, Teradata, etc)</p></li><li><p>
Understanding of networking concepts</p></li><li><p>
Industry vertical experience including FSI, Telecommunications, Manufacturing or Government a plus</p></li><li><p>
 5 or more years relevant experience.</p></li><li><p>
Degree level of education with high attainment or equivalent experience in a related field.</p></li></ul><p></p><p><b>
What you can expect from us:</b></p><ul><li><p>
Generous PTO Policy</p></li><li><p>
Support work life balance with Unplugged Days</p></li><li><p>
Flexible WFH Policy</p></li><li><p>
Mental &amp; Physical Wellness programs</p></li><li><p>
Phone and Internet Reimbursement program</p></li><li><p>
Access to Continued Career Development</p></li><li><p>
Comprehensive Benefits and Competitive Packages</p></li><li><p>
Paid Volunteer Time</p></li><li><p>
Employee Resource Groups</p></li></ul><p></p><p>
EEO/VEVRAA</p><p></p><p>
#LI-Remote</p><p>
#LI-ND3</p></div>

Strategic Customer Success Manager

Salesforce

<div><p><i>To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
</i></p><p></p><p>Job Category
</p>Customer Success
<p></p><p>Job Details
</p><p></p><p><b>About Salesforce
</b></p><p>Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn&rsquo;t a buzzword &mdash; it&rsquo;s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
</p><p></p><p>Ready to level-up your career at the company leading workforce transformation in the agentic era? You&rsquo;re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
</p><p></p><div><p><b>Overview of the Role
</b></p></div><p></p><div><p>The Customer Success team within Signature Success is looking for a driven and customer-focused Customer Success Manager (CSM) to serve as a primary contact point for Salesforce&rsquo;s largest and highest-profile customers. You will have responsibility for partnering with a small number of assigned accounts, maintaining a continual focus on the customer&rsquo;s business goals to improve their overall technical and operational health and realize the maximum value out of their Salesforce investment. The Customer Success Manager maintains awareness of the customer's key events, needs, potential risks, and value drivers.
<br>
<br>
As a trusted advisor, the CSM will build a track record in customer success through superb communication with partners and extensive knowledge of the Salesforce platform to translate their business needs to solutions. You will forge relationships with your customers and account teams, develop a deep technical understanding of their Salesforce implementation, share standard methodologies, and adoption of proactive services. These activities will enable you to proactively set the customer up for success through optimization of the platform, with special care during critically important peak events.
<br>
<br>
As a CSM, you will occasionally act as a point of contact for any major incidents, owning the customer&rsquo;s expectations and communications through the resolution of such incidents. The CSM acts as the technical main interface on behalf of our customers and works closely across both internal and external collaborators, including partners and ISVs, as required to address the customer needs.
<br>
<br>
The ideal CSM has an extraordinary focus on the success of the customer, is an exceptional communicator, exhibits professionalism, is dedicated to meeting and exceeding expectations, enjoys forming relationships, has excellent collaboration skills, and has the ability to learn new technologies quickly.
<br>
<br>
<b>Responsibilities
</b></p><ul><li><p>Serve as the single point of customer accountability responsible for the orchestration of all Signature deliverables, experience, renewal, and expansion.
</p></li><li><p>Cultivate and maintain stakeholder relationships with the customer&rsquo;s IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature.
</p></li><li><p>Help your customers achieve their business goals and outcomes on the Salesforce platform by:
</p></li><li><p>Coordinating the completion of the Signature Success catalog of services as required for your customer
</p></li><li><p>Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer
</p></li><li><p>Acting as an advisor to your customers for the adoption of new features of Salesforce&rsquo;s annual release schedules and identifying potential challenges and risks to your customer's implementation
</p></li><li><p>Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success.
</p></li><li><p>Act as an advocate for customers during the triage and resolution of high-severity cases to assist with the timely resolution of these issues.
</p></li><li><p>Proactive Support &amp; Enhancement: Conduct quarterly reviews, identify trends, and provide tailored release recommendations to ensure stability, performance, and feature enhancement.
</p></li><li><p>Internal Relationship Building: Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities.
</p></li><li><p>The CSM may be required to occasionally be available for some after-hour or weekend coverage depending on the customer&rsquo;s need.
</p></li><li><p>Evolution of Roles: Anticipate and adapt to role changes per evolving Salesforce needs.
</p></li></ul><p></p><p><b>Required Qualifications
</b></p><ul><li><p>Experienced professional with 8+ years of relevant industry expertise in Technical Customer Success, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, Technical and/or Solutions Architecture.
</p></li><li><p>Exceptional English communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level.
</p></li><li><p>Skills for analyzing technical concepts, translating them into business terms, and mapping business requirements into technical features.
</p></li><li><p>Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners.
</p></li><li><p>Knowledge of software development process and design methodologies.
</p></li><li><p>Experience leading efforts of cross-functional teams to facilitate the resolution or disposition of customer needs or projects.
</p></li></ul><p></p><p><b>Preferred Qualifications
</b></p><ul><li><p>+2 years in the Salesforce Ecosystem.
</p></li><li><p>Salesforce product certifications are a plus ( <b>Administrator </b>, Advanced Administrator, Platform App Builder, <b>Service Cloud Consultant, Sales Cloud Consultant </b>).
</p></li><li><p>Knowledge of Salesforce products and features, capabilities, best use, and how to deploy.
</p></li><li><p>Degree or equivalent experience required. Experience will be evaluated based on the strengths you'll need for the role (e.g. demonstrated behaviors in previous jobs, that align to role needs such as extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
</p></li></ul></div><p></p><p>Unleash Your Potential
</p><p>When you join Salesforce, you&rsquo;ll be limitless in all areas of your life. Our benefits and resources support you to find balance and <i>be your best </i>, and our AI agents accelerate your impact so you can <i>do your best </i>. Together, we&rsquo;ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future &mdash; but to redefine what&rsquo;s possible &mdash; for yourself, for AI, and the world.
</p><p></p><p>Accommodations
</p><p>If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .
</p><p></p><p>Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates&rsquo; resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
</p><p></p><p>Posting Statement
</p><p>Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that&rsquo;s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications &ndash; without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.</p></div><p></p>

Customer Success Manager, Sales/Service Cloud

ByteDance

<div>
 <strong>
  Responsibilities
  <br/>
 </strong>
 About the Team
 <br/>
 Join the innovative BytePlus team, the enterprise technology arm of ByteDance. This is a once-in-a-lifetime opportunity to join the world's fastest-growing startup and the biggest unicorn by valuation. With ByteDance's vision to build global platforms of creation and interaction, BytePlus is devoted to developing innovative technologies and products for businesses to fuel their next wave of growth. It is the best time to join us and pave into the new era together!
 <br/>
 <br/>
 Key Responsibilities
 <br/>
 - Serve as the primary technical point of contact for key enterprise accounts, building strong long-term relationships with stakeholders to ensure BytePlus solutions align with their business objectives.
 <br/>
 - Provide expert technical guidance during the post-sales phase, gaining an in-depth understanding of client business scenarios to summarize and share product application best practices.
 <br/>
 - Own and lead project delivery for cloud migration, deployment, and expansion projects, coordinating closely with customers to ensure on-time completion and continuous support.
 <br/>
 - Act as the lead liaison for technical issues and escalations, proactively identifying solutions for evolving customer needs and ensuring high levels of satisfaction.
 <br/>
 - Maintain thought leadership in Cloud, AI, and ML technologies by contributing to technical documentation, industry insight articles, and the development of internal best practices.
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
 </strong>
 Minimum Qualifications
 <br/>
 - Bachelor&rsquo;s degree or above with 3+ years in technical customer-facing roles such as Technical Account Manager, Cloud Solution Architect, CSM, or Technical Project Manager.
 <br/>
 - Deep expertise in cloud or AI product suites from major global cloud providers (e.g., AWS, Azure, Google Cloud).
 <br/>
 - A collaborative team player capable of setting clear goals, driving successful delivery, and fostering positive team morale.
 <br/>
 <br/>
 Preferred Qualifications
 <br/>
 - Prior success collaborating with Digital Native Businesses (DNBs), ISVs, and Systems Integrators (SIs) in E-commerce, Media, Gaming, or Education.
 <br/>
 - Proven track record in managing large-scale migration and deployment projects within enterprise software or cloud ecosystems.
 <br/>
 <br/>
 Important Note: Please be advised that this job posting is on behalf of a third-party agency. This is an ongoing assignment managed by a third-party agency, who will be your employer. While you may be assigned to work at ByteDance, you will not be a ByteDance employee. All contractual terms, including payroll and benefits, will be handled by the third-party agency. By applying, you agree that the information provided in your application may be processed and retained by ByteDance for recruitment purposes and shared with the third-party agency in accordance with ByteDance's Applicant Privacy Notice https://jobs.bytedance.com/en/legal/privacy
 <br/>
 <br/>
 <strong>
  About Us
  <br/>
 </strong>
 Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.&ZeroWidthSpace;
 <br/>
 <br/>
 <br/>
 <strong>
  Why Join ByteDance
  <br/>
 </strong>
 Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect &ndash; and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.&ZeroWidthSpace;
 <br/>
 As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.&ZeroWidthSpace;
 <br/>
 Diversity &amp; Inclusion&ZeroWidthSpace;
 <br/>
 ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.&ZeroWidthSpace;
</div>


Customer Success Manager - BytePlus (GenAI & SaaS) (Third-Party Associate)

Talent 360

<p></p><div><p>Job Responsibilities:</p><p>
Lead Generation &amp; Qualification</p><ul><li>
Identify and prospect potential clients (via cold calls/emails, networking, inbound leads) in assigned sectors or geographic territories.</li><li>
Use CRM tools to manage a pipeline of leads, track activities, follow up diligently.</li><li>
Qualify leads: understand their business needs, pain points, decision-making process, budget, timing, etc.</li></ul><p>
Solution Selling &amp; Product Demonstrations</p><ul><li>
Understand the features, benefits, and differentiators of Right Now, as well as complementary Holouly products (MDAWEM, ETEPS) when relevant.</li><li>
Conduct product demos/presentations to prospective clients, conveying value propositions for their specific operational needs (real-time analytics, engagement, workflow automation, etc.).</li><li>
Tailor proposals to client needs, engage in negotiations (pricing, scope, integration, support) in collaboration with BD manager.</li></ul><p>
Collaboration with Internal Teams</p><ul><li>
Work with Product Owners, Design Lead, Data Engineers / Data Analysts to clarify client requirements and ensure promises made during sales can be delivered.</li><li>
Liaise with Technical Support Lead to ensure clients understand support scope, SLAs, escalation path.</li><li>
Coordinate with Engagement Consultants and Chief Engagement Unit Manager for onboarding, training, and ensuring early usage/adoption.</li></ul><p>
Meeting Sales Targets &amp; Quotas</p><ul><li>
Achieve or exceed monthly / quarterly / annual sales targets as set by management.</li><li>
Maintain and grow pipeline to ensure continuous flow of opportunities.</li><li>
Track sales metrics (number of leads, conversion rates, average deal size, sales cycle length, etc.).</li></ul><p>
Customer Relationship Management &amp; Retention Input</p><ul><li>
Build and maintain positive relationships with customers, ensuring satisfaction, trust, and transparency during the sales process.</li><li>
After closing, ensure good transition to customer success/engagement teams; monitor early usage and work with Engagement Consultants to follow up.</li><li>
Collect feedback from customers about product strengths, challenges; pass these insights internally to product/design/data teams.</li></ul><p>
Market &amp; Competitive Intelligence</p><ul><li>
Monitor competitors&rsquo; offerings, pricing, features, go-to-market tactics.</li><li>
Capture market feedback: customer needs, trends, potential gaps.</li><li>
Report findings to BD Manager / Product team to inform product roadmap, competitive positioning, pricing strategy.</li></ul><p>
Administrative &amp; Reporting Duties</p><ul><li>
Use CRM/tooling for tracking all sales activity, forecasts, proposals, follow ups.</li><li>
Prepare regular reports on sales performance, pipeline health, forecast vs. actuals.</li><li>
Maintain accurate records for quotations, contracts, customer information.</li></ul><br>
<b>
Requirements</b><p><br>
+4 Years of Experiance<br>
<br>
</p>Skills &amp; Competencies<ul><li>
Excellent communication, presentation, persuasion, and negotiation skills.</li><li>
Strong listening skills: ability to understand customer business challenges and tailor solution accordingly.</li><li>
Self-motivated, goal-oriented, resilient; ability to handle rejection and keep pushing.</li><li>
Organized, able to manage multiple leads/opportunities simultaneously; good time management.</li><li>
Analytical mindset: able to monitor metrics, interpret data (for example, conversion rates, sales cycle durations) and adjust approach.</li><li>
Good understanding of SaaS business models, recurring revenue, contract terms.</li></ul>
Technical / Domain Knowledge<ul><li>
Basic understanding of real-time data / analytics / dashboards / integration needs, to communicate credibly with clients.</li><li>
Familiarity with CRM software (e.g. HubSpot, Salesforce) and sales tools for proposal generation, meeting scheduling, pipeline tracking.</li><li>
Comfortable leveraging support from internal teams (product, design, technical) to provide technical or feature clarifications.</li></ul></div>

Sales Executive (SAAS)

Lenovo

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information
</b></h3></div></div><div><div><div><div>Req #
</div><div>WD00098680
</div></div><div><div>Career area:
</div><div>Services
</div></div><div><div>Country/Region:
</div><div>Saudi Arabia
</div></div><div><div>State:
</div><div>Riyadh
</div></div><div><div>City:
</div><div>Riyadh
</div></div><div><div>Date:
</div><div>Wednesday, May 6, 2026
</div></div><div><div>Working time:
</div><div>Full-time
</div></div><div><div><b>Additional Locations</b>:
<ul><li>Saudi Arabia</li></ul>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Why Work at Lenovo
</b></h3></div></div><div><div><div><div><div><div>We are Lenovo. We do what we say. We own what we do. We WOW our customers.</div><div></div><div><br>
Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world&rsquo;s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo&rsquo;s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).</div></div><br>
<div></div><br>
<div>This transformation together with Lenovo&rsquo;s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.</div>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Description and Requirements<br>
</b></h3></div></div><p></p><div><div><div><div><br>
<br>
<div>Join us as a <b>Client Success Manager</b> for key enterprise accounts in Saudi Arabia, where you will own the post-sales relationship, ensuring customers successfully adopt IT solutions and achieve measurable business outcomes. Acting as the primary point of contact, you will drive satisfaction, retention, and growth by aligning solutions with customers&rsquo; strategic objectives, monitoring service performance, and fostering strong executive relationships. This role requires bilingual stakeholder engagement and a deep understanding of local compliance standards and market dynamics.</div><div></div><div><b><br>
Your Responsibilities:</b></div><div></div><div><br>
<ul><li>
Serve as the primary contact for assigned enterprise accounts, driving customer satisfaction, retention, and growth opportunities.</li><li>
Align IT solutions and success plans with customers&rsquo; business objectives and digital transformation strategies.</li><li>
Monitor service performance and SLAs proactively, coordinating with technical and delivery teams to prevent issues.</li><li>
Lead regular business reviews (QBRs/MBRs), presenting usage insights, ROI metrics, and strategic recommendations to senior stakeholders.</li><li>
Ensure compliance with local regulations and internal governance standards in all engagements.</li><li><b>
Represent the voice of the customer</b> across internal teams, building strong relationships with Arabic- and English-speaking stakeholders.</li></ul><div></div><div><b><br>
Position Requirements:</b></div><div></div><div><ul><li><b><br>
5+ years </b>of experience in technology with hands-on exposure to servers, storage, backup, and end-user products (e.g., laptops).</li><li>
Proven ability to act as a client-facing focal point across sales, pre-sales, and delivery functions.</li><li>
Strong understanding of delivery, implementation, and activation of IT solutions, with proactive issue prevention skills.</li><li>
Excellent communication and stakeholder coordination abilities; capable of building trusted relationships.</li><li><b>
Language requirements: Fluent in English and Arabic (mandatory).</b></li><li>
Strong problem-solving mindset and ability to work collaboratively in a fast-paced environment.</li></ul></div><div></div><div><b><br>
What Can We Offer You:</b></div><div></div><div><br>
<ul><li>
An international team with a high focus on gender diversity.</li><li>
Employee Assistance Program for psychological, legal, and financial consultancy.</li><li>
A company committed to sustainability through CO2 Offset, Asset Recovery Services, and Lenovo Certified Refurbished portfolio.</li><li>
Access to training for personal development via our internal e-learning platform.</li><li>
Mentorship program to support your career growth.</li></ul></div></div><br>
<p></p>
</div></div><div><div><div><i>We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.</i></div>
</div></div></div></div></div><div></div><div><div><div><div><div><b>Additional Locations</b>:
<ul><li>Saudi Arabia</li></ul>
</div></div><div><ul><li>Saudi Arabia<br>
</li></ul></div><div></div><div><div><div><br>
<br>
<div><b>AI PROCESSING NOTICE</b></div><div></div><div><br>
We use AI-based tools to support some of our processes (e.g. online interviews recordings and transcripts) in order to achieve better efficiency, accuracy and for our documentation purposes. AI can make mistakes, but we always make sure that the outputs are manually reviewed by a human. You can always opt-out or contact us in case of any question.</div></div></div></div></div></div></div></div>

Client Success Manager CSM

Sprinklr

<div><p>Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale &mdash; across every customer touchpoint.</p><p></p><p>
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr&rsquo;s unified platform provides powerful solutions for every customer-facing team &mdash; spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management &mdash; enabling enterprises to unify data, break down silos, and act on real-time insights.</p><p></p><p>
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.</p><p></p><h2 class="jobSectionHeader"><b>
Job Description</b></h2><p></p><p><b>
Role Overview</b></p><p>
The Client Account Manager owns the success and technical strategy for Sprinklr&rsquo;s most strategic service and contact center customers in the Middle East. This individual contributor role blends executive-level advisory with hands-on technical leadership to drive adoption, measurable business outcomes, and long-term retention. You will guide the transformation from legacy operations to modern, AI-enabled workflows, ensuring Sprinklr&rsquo;s platform delivers maximum value. This is a customer-centric role focused on service delivery and success&mdash;not sales.</p><p></p><p><b>
Please note this role is based in </b><b>Dammam, Saudi Arabia</b></p><p></p><p><b>
Key Responsibilities</b></p><ul><li><p>
Serve as an executive sponsor for key accounts, building trusted relationships with senior stakeholders.</p></li><li><p>
Facilitate quarterly business reviews (QBRs) to showcase ROI, adoption progress, and strategic recommendations.</p></li><li><p>
Act as the primary success partner for enterprise service/CX accounts; lead QBRs and success planning.</p></li><li><p>
Align Sprinklr Care solutions (Case Management, Smart Responses, Bot Framework, Agent Assist) with customer goals (AHT, CSAT, FCR, deflection).</p></li><li><p>
Map legacy contact center processes to modern workflows; oversee architecture audits and optimization.</p></li><li><p>
Deliver enablement programs, playbooks, and ROI dashboards; monitor adoption and health metrics.</p></li><li><p>
Manage technical escalations, mitigate risks, and influence the product roadmap based on customer feedback.</p></li><li><p>
Coordinate complex programs (voice rollout, CRM integrations, compliance) across IT, business teams, and vendors.</p></li></ul><p><b>
Qualifications</b></p><ul><li><p>
Bachelor&rsquo;s degree (MBA preferred); 8+ years in Customer Success, CCaaS, or CX consulting.</p></li><li><p>
Deep knowledge of contact center operations, metrics, and change management.</p></li><li><p>
Experience with major service platforms (Salesforce Service Cloud, NICE, Genesys, Zendesk).</p></li><li><p>
Strong technical acumen, program management skills, and regional experience; Arabic is Mandatory.</p></li></ul><p></p><p><b>
We focus on our mission</b>: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data &mdash; helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:</p><ul><li><p>
Lead a new category of enterprise software that we call Unified-CXM.</p></li></ul><ul><li><p>
Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.</p></li><li><p>
Create a culture of customer obsession, with trust, teamwork, and accountability.</p></li></ul><p></p><p><b>
We believe in our product</b>: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything &mdash; and everyone &mdash; can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world&rsquo;s leading enterprise brands.</p><p></p><p><b><br>
We invest in our people</b>: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off &ndash; it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.</p><p></p><p>
To learn more about employee benefits by region, click here.</p><p></p><p>
To learn more about all-things-Sprinklr, visit our candidate resource hub here.</p><p></p><p><b>
EEO - Our philosophy</b>: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we&rsquo;re more innovative, creative, and successful.</p><p></p><p>
Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.</p><p></p><p><br>
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.</p><p></p><p><b>
Warning about Recruiting Scams: </b>Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.
</p><p></p><p>If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.</p></div><p></p>

Client Account Manager

Cequens

<div><p><b>About Deewan</b></p><p>
Deewan is a Saudi communication and customer engagement solutions provider with a rich portfolio of SMS, voice and WhatsApp communication solutions. We built our processes around delivering value for clients first and foremost, helping them increase brand awareness, reduce operational costs, and create impressive customer experiences that quickly make a difference. All this is possible through simple dashboards and a team of technical and business support specialists providing best-in-class service 24/7. If you have the passion for success and are ready to constantly challenge yourself within a collaborative team-environment join our team.</p><p><b>
Job Summary:</b></p><p>
We're looking for a passionate and proactive Customer Success Specialist to join our growing team and play a vital role in building long-term relationships with our customers. You'll be responsible for onboarding new customers, ensuring their success with our product, and proactively identifying and addressing their needs.</p><p><b>
Key Roles and Responsibilities:</b></p><ul><li>
<b>Onboarding</b>: Guide new customers through the initial product setup and usage process, ensuring they understand its value and features.</li><li>
<b>Support &amp; Engagement</b>: Provide responsive and efficient customer support through various channels (email,phone, chat) and proactively engage with customers to identify potential issues and opportunities.</li><li>
<b>Relationship Building</b>: Cultivate strong relationships with customers by actively listening to their needs,providing personalized advice, and building trust.</li><li>
<b>Revenue Retention &amp; Expansion</b>: Responsible on revenue retention, minimizing churn and identifying upsell and cross-sell opportunities within your customer base and present them effectively.</li><li>
<b>Data Analysis &amp; Insights</b>: Monitor customer usage data and identify trends to personalize interactions, identify potential churn risks, and inform product improvements.</li><li>
<b>Feedback &amp; Reporting</b>: Gather customer feedback, document resolutions, and generate reports to track progress and inform team strategies.</li><li>
<b>Collaboration</b>: Work closely with other teams (Sales, Product, Engineering) to ensure a seamless customer experience and advocate for customer needs</li></ul><br>
<b>
Requirements</b><p><b><br>
Required Skills and Experience:</b></p><ul><li>
Bachelor's degree in a relevant field (e.g., Business, Communication, Technology) or equivalent experience.</li></ul><ul>
<li>Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.</li>
<li>Strong problem-solving and analytical skills, with the ability to identify and solve customer issues efficiently.</li>
<li>Proactive and organized, with the ability to manage multiple tasks and prioritize effectively.</li>
<li>Strong written and verbal communication skills, with the ability to document issues and communicate solutions clearly.</li>
<li>Experience with customer relationship management (CRM) systems and data analysis tools is a plus.</li>
<li>Experience &amp; background on CPAAS platforms is a plus.</li>
<li>Passion for learning and a desire to continuously improve customer experience.</li></ul></div>

Customer Success Specialist

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