product manager

marketing manager

sales manager

sales engineer

sales executive

customer success manager

ServiceNow

<div>Company Description 
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today &mdash; ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500&reg;. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. 
Job Description 
As a key member of the Customer Success team, you will be a trusted advisor and single point of contact for your portfolio of customers, guiding them on their post-sale journey to maximize the value of their ServiceNow investment. You will build strategic, long-term relationships with customers, drive adoption, and ensure business outcomes are achieved through personalized guidance, data-driven insights, and continuous collaboration with internal teams.
This role combines strategic thinking, customer relationship management, and operational excellence to ensure customers receive the most value from their ServiceNow products. You will be instrumental in helping customers scale their usage and drive innovation across their business while ensuring a seamless experience through the full lifecycle of their ServiceNow partnership. 

What You Get to Do in This Role:<ul><li>
Drive Business Outcomes: Own a portfolio of customers, guiding them through the entire post-sale experience. Ensure they achieve business objectives and maximize the value of their ServiceNow investment.</li><li>
Strategic Guidance: Build trusted advisor relationships with key stakeholders at multiple levels within the customer organization. Align ServiceNow&rsquo;s solutions with their business goals, and provide recommendations that drive both short-term and long-term success.</li><li>
Customer Success &amp; Adoption: Drive adoption and product utilization across your accounts, ensuring customers gain maximum value from their ServiceNow products. Focus on expanding use cases and ensuring customer satisfaction and retention.</li><li>
Create Tailored Success Plans: Develop personalized success plans for each customer, with clear milestones and outcomes. Conduct regular quarterly reviews to track progress, provide insights, and adjust strategies as needed.</li><li>
Lead Issue Resolution: Proactively monitor customer health, addressing potential risks and escalated issues in a timely and collaborative manner. Work with cross-functional teams to ensure swift resolution.</li><li>
Drive Innovation and Advocacy: Be a champion for ServiceNow, sharing customer success stories and helping create new use cases that showcase the impact of the platform. Promote continuous improvement by feeding customer insights into ServiceNow&rsquo;s broader initiatives.</li><li>
Cross-Functional Collaboration: Partner closely with Sales, Account Management, and other internal stakeholders to align on strategy and ensure a cohesive experience for customers. Work collaboratively across teams to drive seamless execution and successful outcomes.</li></ul> 

Qualifications 
To be successful in this role you have:<ul><li>
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI&rsquo;s potential impact on the function or industry.</li><li>
Experience in SaaS or IT Industry: Strong knowledge of ServiceNow or similar SaaS platforms.</li><li>
8+ years of experience working in a technology-driven, consultative environment where you&rsquo;ve helped customers deploy and derive value from digital solutions.</li><li>
Proven Customer Success Track Record: A history of driving successful business outcomes for customers, ensuring high levels of satisfaction, adoption, and renewal.</li><li>
Relationship Building: Strong interpersonal skills with a proven ability to build and maintain relationships with senior customer stakeholders, including C-level executives.</li><li>
Analytical &amp; Problem-Solving Skills: Strong quantitative analysis abilities, with a knack for assessing customer needs and identifying opportunities for improvement or expansion. Comfortable using data to drive decision-making .</li><li>
Entrepreneurial Mindset: A creative, high-energy, self-starter who thrives in fast-paced,ambiguous and dynamic environments. Ability to manage multiple initiatives independently and drive initiatives to completion.</li><li>
Collaborative and Cross-Functional: A team player with the ability to work across various internal functions (Sales, Product, Support) to ensure alignment and success for the customer.</li><li>
Excellent Communication: Exceptional written and verbal communication skills. Comfortable presenting to senior stakeholders, both internally and externally, and able to tailor communication for different audiences.</li><li>
Right to work in the country</li></ul> 

Additional Information 
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. &copy;2025 Fortune Media IP Limited. All rights reserved. Used under license.</div>

Senior Customer Success Manager

Incorta

<div>
 Incorta is a next-generation data analytics and business intelligence platform that excels at rapidly delivering business value from transactional data, this is the first real breakthrough in data analytics in 20 years. We provide an integrated end-to-end data experience, from data acquisition and enrichment to visualizing and sharing results. Our platform cuts project implementation time from months to weeks provides revolutionary query speed and maintains a unified, single source of truth for multiple workloads including business intelligence, analytics, and machine learning. Fully 90% of companies that try Incorta become customers, and over 98% of our customers are still with us. Our cloud-based service widens our reach into businesses of all sizes. There is simply no other analytics solution that is as cost-effective, agile, and impactful.
 
 
 The Customer Success Manager (CSM) in KSA is an individual contributor role that is primarily focused on technical expertise, building, maintaining, and leveraging customer relationships through a strong blend of Incorta product knowledge and business consultation. The CSM will work with some of Incorta&rsquo;s largest existing customers, building long-term engagement plans in collaboration with the Account Executive (Sales), ensuring that they are becoming successful and realizing the value that the Incorta platform offers. The CSM is a hybrid of Technical Expert and Consultant, guiding the customer along their journey to success with Incorta and being one of the reasons why they continue to expand and renew their relationship with us.
 
 
 
 YOU WILL
 
 
 
 <ul>
 <li>
 Foster &amp; build overall relationships with assigned customers, which include: increasing adoption, ensuring retention, and long-term customer success.
 </li>
 <li>
 Establish a trusted/strategic advisor relationship with each assigned customer and drive the continued value of our products and services.
 </li>
 <li>
 Conduct technical working sessions to jointly architect solutions leveraging the Incorta Designer Desktop with prospective new users.
 </li>
 <li>
 Conduct enablement sessions to provide hands-on training on the Incorta products.
 </li>
 <li>
 Proactively work with customers to establish critical goals or other key performance indicators and aid the customer in achieving their goals.
 </li>
 <li>
 Advocate customer needs/issues cross-departmentally with a diplomatic and level-headed approach.
 </li>
 <li>
 Remain up-to-date on Incorta solutions and products and maintain familiarity and adherence to all Company methods and procedures.
 </li>
 <li>
 Be the single point of contact and escalation for the customer, including directing customers quickly and efficiently to additional help resources such as Help &amp; Training within the application, and personally helping with questions/issues.
 </li>
 <li>
 Track customer activity to identify churn risk and work proactively via targeted outreach campaigns to eliminate that risk, while simultaneously identifying and closing upsell opportunities when applicable.
 </li>
 <li>
 Responsible for customer references, case studies, and testimonials for the portfolio of customers in collaboration with the Marketing team.
 </li>
 <li>
 Serve as a customer advocate, including: collecting customer feedback on product needs, understanding customer and industry trends, and articulating those back to the business.
 </li>
 <li>
 Work closely with internal resources on escalation and resolution processes for critical customer issues.
 
 
 </li>
 </ul>
 
 YOU HAVE
 
 
 
 <ul>
 <li>
 4 years of experience in technical implementations or Sales Engineering.
 </li>
 <li>
 Saudi nationality only.
 </li>
 <li>
 Experience in SaaS or software solutions is highly preferred.
 </li>
 <li>
 Ability to travel up to 50% of the time or as business needs arise.
 </li>
 <li>
 Experience setting long-term goals and guiding projects, people, and processes toward attainment.
 </li>
 <li>
 Demonstrated problem-solving skills and ability to show good judgment in decision-making.
 </li>
 <li>
 Demonstrated ability to work under the pressure of a constantly changing and rapidly evolving work environment and industry
 </li>
 <li>
 Demonstrated ability to handle multiple responsibilities in a collected manner.
 </li>
 <li>
 Willingness to ask for help when it is required.
 </li>
 <li>
 Excellent verbal and written communication skills along with superior presentation skills required.
 </li>
 <li>
 Demonstrated analytical and problem-solving skills, particularly those applicable to a "Big Data" environment.
 </li>
 <li>
 Familiarity with CRM tools and customer success platforms (e.g., Salesforce, Gainsight).
 </li>
 <li>
 Fluency in Arabic and English is required.
 
 
 </li>
 </ul>
 We could tell you that we&rsquo;re building something that truly optimizes the way business intelligence is done. We could also tell you that we&rsquo;re backed by marquee VC's such as Google Ventures and Kleiner Perkins. Or even the fact that we were named one of Inc. Magazine&rsquo;s Best Workplaces of 2022 while also being the only vendor to be recognized in the 2022 Gartner&reg; Magic Quadrant&trade; and the 2022 Gartner&reg; Market Guide. All true, but the real reason you will want to come work for Incorta is that you&rsquo;ll be part of an early team that is building a game-changing analytics product that will allow companies to answer complex questions in seconds...not days or weeks like the current solutions.
 
 
 Incorta provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
</div>

Customer Success Manager "Saudi Only"

<div>What we offer
We help the world run better.
Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply Now!<div></div> 
The SAP Academy for Customer Success is a global development program designed for talent who are early in their career. 
Who You&rsquo;ll Become
The Customer Success Manager (CSM) works directly with customers to guide them through their business journey with our solutions. The CSM works to increase customer satisfaction, retention, renewals, references, and upsells for Cloud products within their assigned solution portfolio. The CSM oversees key customer milestones throughout the customer lifecycle, from deal signature through system provisioning, monitoring implementation progress, and business case achievement. The CSM is expected to serve as the strategic point of contact for the customer within the assigned solution portfolio and to leverage appropriate resources across SAP functions to maintain overall customer health 
What You&rsquo;ll Do
As a CSM within the SAP Academy for Customer Success, you will be responsible to:<ul><li>
Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team, that enhances your support in the CSM role, a critical customer-facing function within our dynamic Customer Success board area.</li><li>
Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.</li><li>
Enhance skills around your solution portfolio, managing customer retention, and driving value realization.</li><li>
Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.</li></ul> 
The program will enrich your knowledge of SAP and the Customer Success board area and give you the professional experience to be ready to serve our customers. We offer full-time employment from day one with practical learning application for your role. Upon successful completion of the program, you will move into a direct customer-facing CSM role in your market and continue to receive mentoring and coaching support to accelerate your growth. 
CSM focus areas:
SAP Finance &amp; Spend Management (F&amp;S) &ndash; Knowledge in key areas such as accounting, procurement, and supplier management, focused on boosting visibility, cutting costs, and improving efficiency.<ul><li>
S/4HANA Finance</li><li>
Finance &amp; Quote to Cash(Q2C)</li><li>
Procurement</li></ul>
SAP SuccessFactors (Human Capital Management - HCM) - Knowledge in core HR and payroll, talent management, employee experience management, HR analytics, workforce planning, and sales performance management.
SAP Supply Chain Management (SCM) - Knowledge in Supply Chain, Asset Management, Manufacturing, Logistics, or Product and Project lifecycle management. 
What You Bring<ul><li>
2&ndash;3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.</li><li>
Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value, coupled with experience in resolving issues and managing escalations to ensure satisfaction and business continuity.</li><li>
A cooperative and productive approach to working relationships, internally and externally.</li><li>
A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.</li><li>
An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.</li><li>
A resilient mindset, embracing challenges with optimism and consistently striving for growth and success.</li><li>
Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.</li><li>
Proficiency in English to engage with our global network.</li></ul> 
About SAP Academy for Customer Success
The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.
The SAP Academy for Customer Success offers a three-year journey that drives accountability and enhances productivity. It enables graduates to make a quick impact in customer-facing roles while fostering career longevity and leadership potential.
Join us for a unique opportunity to build a global network, collaborate with customers to solve real business challenges, and gain hands-on experience with world-class cloud solutions &mdash; all while learning in a dynamic environment and earning competitive pay and benefits.
#SAPAcademyforCustomerSuccess
#SAPCSCareers 
SAP&rsquo;s employees across different regions are enabled to do their best job with the right mix of office and remote work according to country-specific guidelines and regulations. In general, our hybrid work setup consists of three days a week in the office or on-site with customers or partners.
We are planning a practical and immersive portion of our program, which will likely involve participants spending four (4) weeks, spread across two trips, in San Ramon, California. This experience is designed to provide unparalleled hands-on learning and networking opportunities. *Please note the in-person component is still in the planning phase, and the final decision will be confirmed by the first quarter of 2026. We will ensure that this information is communicated promptly, and that sufficient time is provided for necessary preparations.
During intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such, vacation will not be approved during some critical times of the program
Due to local legal mandates only GCC nationals will be considered at this time
#SAPNextGen
We are SAP
SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs together. 
 Our inclusion promise
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone&mdash;regardless of background&mdash;feels included and can perform at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company. We invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal-opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com. 
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
#SAPNextGen</div><div></div>

Customer Success Manager (CSM) - SAP Academy for Customer Success - KSA (Hybrid) GCC Nationals

HCLSoftware

<div>
 
 
 Job Summary:
 
 
 
 As a
 
 Customer Success Executive (CSE)/Technical Account Manager
 
 , you will be responsible for managing and growing the product related aspects of the renewals business for HCLSoftware products. You will work closely with our most valued High Touch customers, and other customers when required, ensuring their continued product satisfaction and enabling maximum renewal rates. Your primary objectives will be to foster strong customer relationships with product stakeholders (technical and business users if appropriate); ensure proper adoption of our products; identify expansion opportunities; early identification and management of attrition risk; and to drive revenue growth through successful renewals.
 
 
 
 
 
 
 Responsibilities.
 
 
 
 
 CSEs will:
 
 
 
 1. Develop and implement product-related strategies to achieve high renewal rates and minimize attrition.
 
 
 2. Build and maintain strong relationships with existing customers, serving as their primary point of contact for product-related adoption, consumption, and renewal discussions.
 
 
 3. Proactively engage with customers to understand their evolving business and product needs, challenges, and future objectives.
 
 
 4. Conduct regular business reviews to demonstrate the value of our software products and identify opportunities for upselling and cross-selling.
 
 
 5. Collaborate with the account team to develop account plans and renewal strategies. This collaboration will include the incumbent business partners when required.
 
 
 6. Work together with the Customer Journey team to monitor product usage and adoption patterns to identify potential attrition risks and take proactive measures to mitigate them.
 
 
 7. Drive adoption and expansion of the product within the business
 
 
 8. Act as a product subject matter expert
 
 
 9. Architecture Discussion and Planning, including the adherence to the policies and best practices of HCLSoftware
 
 
 10. Technical Enablement/Demonstration
 
 
 11. Stay informed about industry trends, competitor offerings, and customer feedback to provide input into product development and enhancement initiatives.
 
 
 12. Collaborate with internal teams, including sales, marketing, product management, training, and customer support, to ensure a seamless customer experience.
 
 
 
 
 
 
 Qualifications:
 
 
 
 1. Bachelor's degree in business, Information Security, and Information Technology, or a related field (or equivalent experience).
 
 
 2. Proven experience in software sales, account management, or customer success, with a focus on renewals.
 
 
 3. Proficiency in understanding software products with their technical architectures and technology stacks.
 
 
 4. Strong communication skills, with the ability to build rapport and influence decision-making.
 
 
 5. Excellent customer relationship management skills, with a customer-centric mindset and a genuine passion for delivering exceptional service.
 
 
 6. Analytical mindset with the ability to leverage data and metrics to drive decision-making.
 
 
 7. Self-motivated, proactive, and able to work independently as well as part of a team.
 
 
 
 
 
 
 **Kindly attach resume in English version**
 
 
 
 
 
 
 
 
 Candidate Data Privacy Notice
 
 
 
 
 https://www.hcltech.com/candidate-privacy-notice
 
</div>

Technical Account Manager

Lendo

<div>As Lendo continues to grow, we&rsquo;re looking for a detail-oriented and collaborative Partner Success Associate to support the success of our expanding partner network. In this role, you&rsquo;ll work closely with the Partnership Manager to ensure smooth onboarding, provide ongoing enablement, and track performance across key metrics. You&rsquo;ll help resolve day-to-day challenges, coordinate with internal teams to deliver solutions, and gather insights to enhance partner experience. By driving efficiency and supporting growth initiatives, you&rsquo;ll play a key role in maximizing the value of our partnerships and strengthening Lendo&rsquo;s ecosystem. 
Key Responsibilities
Partner Relationship Management<ul><li>
Serve as the day-to-day contact for assigned partners, ensuring seamless communication and support.</li><li>
Build strong relationships with partners by understanding their goals, challenges, and business models.</li></ul>
Onboarding &amp; Enablement<ul><li>
Support the onboarding process of new partners, ensuring a smooth transition into our platform and services.</li><li>
Provide training and resources to partners to maximize the use of our fintech products.</li></ul>
Performance &amp; Growth<ul><li>
Monitor partner performance metrics and identify opportunities to increase engagement and revenue.</li><li>
Collaborate with internal teams (sales, product, operations, compliance) to ensure partner success and resolve issues quickly.</li></ul>
Reporting &amp; Analytics<ul><li>
Prepare regular reports on partner performance, engagement, and revenue contributions.</li><li>
Track key metrics (adoption, transaction volume, satisfaction scores, etc.) and highlight risks or opportunities.</li><li>
Present insights and recommendations to management to support strategic decision-making.</li><li>
Maintain accurate partner records, dashboards, and reporting documentation.</li></ul>
Problem-Solving &amp; Support<ul><li>
Respond to partner inquiries and troubleshoot challenges related to processes, integrations, or product usage.</li><li>
Escalate critical issues to the appropriate internal teams while maintaining partner satisfaction.</li></ul>
Collaboration &amp; Feedback<ul><li>
Collect partner feedback and share insights with internal teams to improve products, processes, and partner experience.</li><li>
Support the development of partner playbooks, FAQs, and best practices to enhance scalability.</li></ul> 
Qualifications<ul><li>
Bachelor&rsquo;s degree in Business, Finance, Economics, or a any related field.</li><li>
1&ndash;3 years of experience in partnerships , partner success, account management, customer success, or business development</li><li>
Strong communication and relationship-building skills.</li><li>
Analytical mindset with the ability to track KPIs, prepare reports, and identify growth opportunities.</li><li>
Proactive problem solver with strong organizational skills.</li><li>
Familiarity with financial products, digital payments, or fintech solutions.</li></ul></div>

Partner Success Associate

Confidential Government

<div>
 
 As a Customer Experience Manager, you&rsquo;ll showcase your expertise in CX designing and management, more specifically you&rsquo;ll get to:
 
 <ul>
 <li>
 Champion opportunities to consistently Improve the entity experience
 </li>
 <li>
 Drive customer retention, reduce churn, and increase customer satisfaction
 </li>
 <li>
 Map the customer journey and identify opportunities to proactively intervene on the client&rsquo;s behalf
 </li>
 <li>
 Guide team in effective client issues resolution and handle any escalations
 </li>
 <li>
 Develop listening points in the customer journey, define segmentation of customer base and varying strategies, and identify opportunities for continuous improvement
 </li>
 <li>
 Test new strategies for driving customer value
 </li>
 <li>
 Continually review and evolve the collection of processes, oversee and organize every interaction between the customer and the organization throughout the lifecycle
 </li>
 </ul>
 
 
 
 
 Requirements and Skills:
 
 <ul>
 <li>
 Proven working experience as a Customer Experience background.
 </li>
 <li>
 Experience in customer support is a plus
 </li>
 <li>
 Market knowledge
 </li>
 <li>
 Communication and negotiation skills
 </li>
 <li>
 Ability to build rapport
 </li>
 <li>
 BSc/BA in business administration, or relevant field
 </li>
 </ul>
</div>

Customer Experience Manager

GreenFly

<div>As Greenfly continues to grow globally, we are seeking a relationship-driven individual to help retain and expand our growing portfolio of key customers. Our enterprise SaaS platform empowers organizations to collect, automatically organize, and distribute digital media to hundreds or thousands of advocates and partners to increase social media reach and engagement, and drive revenue growth.
As a part of the Customer Success (CS) department, the ideal person for this role will be a critical part of Greenfly&rsquo;s CS team. With a track record of growing accounts and building long-term relationships, you will own the relationship and growth of a few key iconic customers. Based in Riyadh, this role will initially focus primarily on our relationship with the Saudi Pro League. However, it will expand beyond this as our client base in MENA expands over time.
Building a deep understanding of how Greenfly&rsquo;s customers should utilize Greenfly to best support and optimize their organizations, you&rsquo;ll be pivotal in ensuring customer satisfaction, retention and expansion. The Customer Success team will look to you as an expert in the MENA region, your customers and their respective industries.
Greenfly is a digital media collaboration platform that enables - and inspires - brands to request, manage and share user- and creator-generated content with athletes, influencers, talent, advocates, brand ambassadors, employees, fans, and more. Co-founded by MLB all-star Shawn Green, the company began in 2015 and has quickly established a significant foothold in the sports, media, and brand sectors.
Responsibilities<ul>
<li>Lead strategic conversations with key stakeholders to ensure the customer is successful in meeting business and Greenfly specific objectives</li>
<li>Establish and build customer relationships at all levels of Greenfly&rsquo;s strategic customers</li>
<li>Drive renewals and grow Greenfly&rsquo;s business within specific customers, working across business units/organizations at our customers</li>
<li>Understand the Greenfly platform and app to ensure customers are leveraging the functionality to its fullest</li>
<li>Work cross-functionally with Sales, Marketing, Product and Engineering to advocate on behalf of customers and deliver value at every touchpoint</li>
<li>Support customers through on-boarding, including initial setup and training to ensure maximum usage, value, retention and expansion</li>
<li>Create unique on-boarding plans for customers&rsquo; advocates with attention to detail</li>
<li>Support on specific strategic accounts, co-owning both customer-facing and internal execution and communication</li>
<li>Monitor customer usage and metrics to track adoption, opportunities for expansion and at-risk signs</li>
<li>Work proactively to anticipate potential challenges and eliminate any risk for churn</li>
<li>Create and deliver reports to showcase value, opportunities for improvement and growth, and overall trends</li>
<li>Build out best practices and processes related to your customers and the UK/European market</li>
</ul>Requirements<ul>
<li>Experience working at or directly with enterprise sports &amp; media organizations</li>
<li>Arabic and English speaking are a must</li>
<li>Proven results in meeting customer retention and expansion goals</li>
<li>Excellent presentation skills - verbal and written &ndash; when communicating to a range of stakeholders, including executive teams.</li>
<li>A proactive approach to building customer relationships and navigating complex business structures.</li>
<li>6+ years of overall account management, customer success or SaaS B2B experience</li>
<li>Clear understanding of the social media and sports landscape and current trends</li>
<li>Exceptional written and verbal communication skills</li>
<li>Proven ability to succeed in a fast-paced, startup environment</li>
<li>Problem solver with strong project management skills</li>
<li>Ability to ramp quickly</li>
<li>Experience with Salesforce.com or a customer management tool such as Catalyst</li>
<li>Experience working in a startup environment</li>
</ul>Benefits
Stock options
Great benefits package
This position is based in Riyadh, Saudi Arabia
You'll visit our Santa Monica, California HQ office occasionally and our EMEA HQ in London
Greenfly is an equal opportunity employer and we have a culture of diversity and inclusion
At Greenfly, we celebrate different opinions and points of view and we believe that our diversity drives innovation. Together, we are building an inclusive culture that encourages, supports and appreciates the diverse voices of our employees. We want every one of our employees to feel valued, appreciated, and free to be who they are at work. Our hiring and management programs are designed to foster inclusiveness. Diversity fuels our innovation and helps us to continue to create deeper connections with the customers we serve.</div>

Strategic Partner Manager, MENA

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