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customer service representative

customer success manager

Sscegypt

Customer Success Manager (CSM),plays a crucial role inensuring client satisfaction and retention by guiding them through their journey with our services, from onboarding to long-term usage.They build relationships, address concerns, and identify opportunities for growth and expansion.Key Responsibilities of a Success Manager (CSM): Customer Onboarding and Training:Guiding new customers through the initial stages of adoption and ensuring they understand how to use the product or service effectively. Relationship Management:Building and maintaining strong, trusting relationships with key client stakeholders. Proactive Issue Resolution:Identifying potential problems early and working to solve them before they impact customer satisfaction. Performance Monitoring:Tracking and analyzing customer usage, identifying trends, and flagging areas for improvement. Customer Success Planning:Helping clients develop and achieve their goals using the product or service. Up-selling and Cross-selling:Identifying opportunities to expand client relationships and increase revenue. Internal Collaboration:Working with sales, product, and other internal teams to ensure client success. Feedback Collection:Gathering customer feedback and providing it to internal teams to improve the product or service.A Cyber Security Pre-sales Consultant isresponsible for driving revenue growth by providing technical expertise, conducting services demonstrations, mainly in the area of GRC and assisting in the development of proposals and solutions for clients.They act as a trusted advisor, understanding client needs and communicating insights to the sales team.The services provided in this domain (IT framework, ISO 27001, CCC, GRC domain, .etc)Key Responsibilities: Technical Expertise:Possess a deep understanding of cybersecurity frameworks, products, and services. Solution Design:Develop and present tailored security solutions that meet client needs, often including designs, proposals, and technical documentation. Customer Engagement:Build relationships with clients, understand their challenges, and offer expert advice. Sales Support:Work closely with the sales team to qualify opportunities, prepare proposals, and assist in closing deals. Product Demonstrations:Conduct product demos and proof-of-concept sessions to showcase solutions. Requirements Gathering:Collect and analyze customer requirements, conducting workshops and presentations to understand their needs. Commercial Documents:Assist in creating and updating commercial documents like RFPs and RFIs. Staying Current:Keep up with industry trends, competitor offerings, and emerging technologies. Collaboration:Work with internal teams, partners, and vendors to ensure successful solution delivery.<img src="https://www.jobg8.com/Tracking.aspx?m1MhrCgiSOhtx8g2aWCYwsTa2UWIMSugc" width="0" height="0" />

Customer Success Manager

<div>Company Description 
IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters&ndash;at the Moment of Service&trade;. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.
At IFS, we&rsquo;re flexible, we&rsquo;re innovative, and we&rsquo;re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society&rsquo;s greatest challenges, fostering a better future through our agility, collaboration, and trust.
We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.
By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.
We&rsquo;re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.
If you want to change the status quo, we&rsquo;ll help you make your moment. Join Team Purple. Join IFS! 
Job Description 
A Customer Success Manager will take the customer facing role and is responsible for Success through the leadership and effective orchestration of a large virtual team, management of program deliveries and strong senior customer relationships. The prevailing business priority is the customers&rsquo; successful adoption and productive use of IFS products and services, helping customers discover new features and enabling them to become long-term users. The Success Manager is front-and-center with our customers and partners, understanding their desired outcomes, driving customer satisfaction and loyalty through a strong relationship, and leveraging business outcomes by value realization on the fundamental reason why the solution was purchased and supporting their digital journey through modernization and empowering them to achieve more. 
Qualifications 
<ul><li>
Possesses prior experience in client-facing capacities, specifically in Service Delivery or Project Delivery functions.</li><li>
Industry depth and experience in either Field Service Management, Manufacturing, Telco, Energy &amp; Utilities, or Aerospace and Defense.</li><li>
Familiarity and perspective on respective industry-related trends, operating KPIs, and value drivers.</li><li>
Strong acumen on delivery methodology and delivery service offerings.</li><li>
Own and intently focused on IFS end-customer experience with products and services; noting that some products and services influencing the experience are from third-parties and/ or Partners.</li><li>
Highlighting and actioning delivery-related risk at IFS&rsquo;s end-customers for both IFS-led delivery and Partner-led delivery.</li><li>
Ability to lead through influence and trust internally within IFS and externally with Customers and Partners.</li><li>
Knowledge of the Business Value Engineering (BVE) process.</li><li>
Ability to develop Value Metrics and measure the outcome of the Success program with the Customer or Partner.</li><li>
Understanding of subscription services and able to support renewal process of services and licenses with engagements required to secure revenue.</li><li>
Leading Executive Steering Committee meetings with customers and provide updates to IFS Senior Leadership Team on progress.</li><li>
Highly-driven to secure IFS references and regular reporting through the Voice-Of-Customer process.</li><li>
Maintain the revenue margin for the assigned Success accounts.</li><li>
Drive utilization for the subscribed services.</li><li>
Communication and collaboration with Sales on any potential upsell and cross-sell opportunities.</li><li>
Communication with Global Delivery Senior Leadership Team on potential escalations.</li><li>
Ability to navigate within other IFS departments such as Support, R&amp;D, and Sales.</li><li>
Passion for creating strong and trusted customer relationships, with a focus satisfaction and exceeding expectations.</li><li>
Active listening, strong interpersonal communications, and relationship building.</li><li>
Excellent communication and relationship management skills.</li><li>
Experience in building, maintaining, and evolving relationships with executives.</li><li>
Strong business acumen.</li><li>
Bachelor&rsquo;s degree, Master&rsquo;s degree or equivalent, and work experience in a relevant field.</li><li>
Fluency in both English and Arabic (verbal and written).</li><li>
Domain knowledge of IFS Applications would be a plus.</li></ul> 

Additional Information 
We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.</div>

Oracle

<div>
 
 Job Description
 
 
 
 
 
 In line with the relevant policy and requirements of the Government of the Kingdom of Saudi Arabia, preference will be given to Saudi nationals who apply for this role.
 
 
 
 
 
 What Does Oracle&rsquo;s Customer Success Organization Do?
 
 
 
 Our mission is to to be a catalyst for Oracle&rsquo;s customer success. We want to help our clients realize the maximum value of their Oracle Cloud solutions. We help unlock the full potential of Oracle Cloud by focusing on business outcomes. Indeed, the Customer Success Organization plays a key role in driving business outcomes across: (1) customer, (2) product, (3) partners/implementors, and (4) GTM/sales.
 
 
 <ul>
 <li>
 CUSTOMER SUCCESS: We are the single source of truth across the complete customer lifecycle. Our goal is to live in the currency of customer success, driving winning NPS, CLV, and referenceable logos.
 </li>
 <li>
 PRODUCT SUCCESS: We demonstrate the art of the possible across Oracle&rsquo;s unified suite of offerings, driving adoption and ensuring alignment among customer processes, data, and product(s).
 </li>
 <li>
 PARTNER SUCCESS: We train, enable, and certify partners, using SI success as a gateway to customer success.
 </li>
 <li>
 GTM SUCCESS: We are the catalyst for advancing ONE Oracle, being the glue for ensuring winning customer success from pre-sales to Day 2.
 
 
 
 </li>
 </ul>
 Career Level - M3
 
 
 
 Responsibilities
 
 
 
 
 Responsibilities:
 
 
 
 Customer Relationship Management:
 
 
 <ul>
 <li>
 Build and nurture strong, long-lasting relationships with key customers.
 </li>
 <li>
 Serve as the primary point of contact for escalated customer issues and ensure timely resolution.
 
 
 
 </li>
 </ul>
 Team Leadership:
 
 
 <ul>
 <li>
 Lead and mentor a team of Customer Success Representatives.
 </li>
 <li>
 Foster a collaborative and customer-centric culture within the team.
 
 
 
 </li>
 </ul>
 Customer Onboarding:
 
 
 <ul>
 <li>
 Oversee the onboarding process for new clients, ensuring a seamless and positive experience.
 </li>
 <li>
 Develop and implement effective onboarding strategies to drive customer success.
 
 
 
 </li>
 </ul>
 Product Expertise:
 
 
 <ul>
 <li>
 Develop a deep understanding of our products and services.
 </li>
 <li>
 Provide guidance and insights to customers on maximizing the value of our offerings.
 
 
 
 </li>
 </ul>
 Renewals and Expansion:
 
 
 <ul>
 <li>
 Work closely with the sales team to identify opportunities for upselling and cross-selling.
 </li>
 <li>
 Drive customer renewals by demonstrating the ongoing value of our solutions.
 
 
 
 </li>
 </ul>
 Feedback and Improvement:
 
 
 <ul>
 <li>
 Gather customer feedback and collaborate with internal teams to continuously improve products and services.
 </li>
 <li>
 Implement best practices to enhance the overall customer experience.
 
 
 
 </li>
 </ul>
 If you are&hellip;
 
 
 An out-of-the-box thinker always looking for new approaches and solutions. You enjoy rolling up your sleeves and tackling challenges with a hands-on approach.. You have a passion for customer success across the lifecycle-building relationships that blossom into trusted partnerships one decision at a time. Entrepreneurial-minded with sound judgement and can navigate complexity. You take ownership of your individual success as well as those around you, modeling integrity and accountability with colleagues and clients.
 
 
 &hellip;then we want to talk to you!
 
 
 
 What You&rsquo;ll Bring
 
 
 
 Your enthusiasm, knowledge and business acumen, and love and passion for customer success will help Oracle become the leading cloud service provider.
 
 
 More specifically, you will have the experience described below:
 
 
 <ul>
 <li>
 Passion for and ability to have cross-industry consultative conversations regarding business challenges and opportunities building trusted advisory relationships with customers and partners alike.
 </li>
 <li>
 Deep product and market expertise in Cloud Delivery, including customer needs, competitive landscape, and key trends in the industry.
 </li>
 <li>
 7+ years of experience product line and/or Cloud transformation.
 </li>
 <li>
 Proven experience leading end-to-end success of cloud solutions across Product and other functions including Marketing, Sales, Service, Alliances, and/or Support.
 </li>
 <li>
 A highly collaborative leader who can navigate different personalities, work well in teams, and believes that 1+1=&gt;3.
 </li>
 <li>
 are achieved.
 
 
 
 </li>
 </ul>
 
 Key Skills/Qualifications
 
 
 
 <ul>
 <li>
 Master degree or equivalent.
 </li>
 <li>
 Proven experience in customer success management, with a track record of achieving and exceeding targets.
 </li>
 <li>
 Ability to work effectively with and through a matrix and a virtual organization.
 </li>
 <li>
 Successful track record as Program Director of transformational and international SaaS transformation.
 </li>
 <li>
 Experience in managing Turn around of escalated IT transformation projects.
 </li>
 <li>
 Bring a good level of overall functional Expertise in Saas (especially in ERP/HCM)
 </li>
 <li>
 Commercial sensitiveness of Saas Software contracts and Implementation costs
 </li>
 <li>
 Flexibility to work from home or travel across the region when required (assume max 50% travel &ndash; potentially needing travel on very short notice)
 </li>
 <li>
 Level 3: +7 of relevant experience in a customer success role.
 </li>
 <li>
 Level 4: +10 years of proven experience in customer success management.
 
 
 
 </li>
 </ul>
 
 Desired Skills/Qualifications
 
 
 
 <ul>
 <li>
 PMI Project Management Professional (PMP) Certification or similar.
 </li>
 <li>
 International experience across MEA region
 
 
 
 </li>
 </ul>
 
 How You Will Be Measured:
 
 
 
 <ul>
 <li>
 Referenceable Logos
 </li>
 <li>
 Client Satisfaction (CSAT)
 </li>
 <li>
 Net Promoter Score (NPS)
 </li>
 <li>
 Customer Lifetime Value (CLV)
 </li>
 <li>
 Renewals on ATR
 </li>
 <li>
 Install Base Expansion
 </li>
 <li>
 Time to First Value
 </li>
 <li>
 # of Green and red accounts
 </li>
 <li>
 Group revenue and margin
 </li>
 <li>
 Net ARR
 </li>
 <li>
 Net Dollar Retention (NDR)
 </li>
 <li>
 Logo retention (LRR)
 </li>
 <li>
 Coverage (ARR and Accounts)
 </li>
 <li>
 Partner Success (e.g., # of Certified SIs, red accts)
 
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 A driver&rsquo;s seat in a top project and program director role with Oracle internal and external visibility. A stepping stone for further growing your own career.
 </li>
 <li>
 Enriching your experience while being hands on and customer facing with the largest Oracle accounts in the region.
 </li>
 <li>
 Being an essential part of Oracle&rsquo;s Global Customer Success organization
 </li>
 <li>
 An ability to grow your network in a wide and international Oracle Cloud ecosystem.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Career Level - M3
 
 
 
 About Us
 
 
 
 As a world leader in cloud solutions, Oracle uses tomorrow&rsquo;s technology to tackle today&rsquo;s challenges. We&rsquo;ve partnered with industry-leaders in almost every sector&mdash;and continue to thrive after 40+ years of change by operating with integrity.
 
 
 We know that true innovation starts when everyone is empowered to contribute. That&rsquo;s why we&rsquo;re committed to growing an inclusive workforce that promotes opportunities for all.
 
 
 Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
 
 
 We&rsquo;re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.
 
 
 Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans&rsquo; status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
</div>

Client Success Snr Manager (Saudi)

Denodo

<div>
 Denodo is a leader in data management. The award-winning Denodo Platform is the leading data integration, management, and delivery platform using a logical approach to enable self- service BI, data science, hybrid/multi-cloud data integration, and enterprise data services. Realizing more than 400% ROI and millions of dollars in benefits, Denodo&rsquo;s large enterprise and mid-market customers across 30+ industries have received payback in less than 6 months. For more information, visit www.denodo.com .
 
 
 We are a fast-growing, international organization with teams across four continents and we work with a cutting-edge technology, but that's not all we have to offer. At Denodo, we are like a family and it is of the utmost importance to us that we help support your professional growth every step of the way
 
 
 
 Job Description
 
 
 
 Denodo is looking for a technical, passionate, customer-oriented and hands-on data advocate to join our Customer Success team. You will work hand-in-hand with our customers as the technical focal point. It will be on your shoulders to ensure customers are satisfied and confident in leveraging the Denodo Platform as a key component in their ecosystem.
 
 
 In this role you will combine tech savviness with relationship management and problem-solving skills. Your mission: enable customers to realize the full potential of their Denodo deployment, removing roadblocks, exploiting platform capabilities, and making things go.
 
 
 Collaborate closely with Customer Success Manager (CSM), Sales and Customer Services as the TAM has the lead role in implementing the Customer Success Plans (CSP) developed by the CSM. The CSP defines the business outcome, use cases and milestones of the Customer to get a specific use case(s) into production. The output is a Use Case document that describes the Business Problem solved, the Solution Architecture and the Results achieved. The TAM and CSM have responsibility for coordinating the creation and delivery of this document.
 
 
 
 
 Job Responsibilities &amp; Duties
 
 
 
 
 
 Technical Engagement
 
 
 
 <ul>
 <li>
 Communicate common practices with regards to Denodo usage and implementation.
 </li>
 <li>
 Conduct cadence calls to review open issues and escalations with the customer operational team.
 </li>
 <li>
 Provide input into account health assessment on technical progress.
 </li>
 <li>
 Act as point of contact between customer and Denodo technical teams.
 </li>
 <li>
 Coordinate with other teams to achieve account growth, service utilization, and use cases.
 </li>
 <li>
 Ensure customers' deployment is documented and understood.
 
 
 </li>
 </ul>
 
 Platform Adoption
 
 
 
 <ul>
 <li>
 Identity pain points and training required around product usage.
 </li>
 <li>
 Have regular communication and updates on Denodo capabilities.
 </li>
 <li>
 Provide product and feature guidance.
 </li>
 <li>
 Recommend advisory sessions, entitled/on-demand training.
 
 
 </li>
 </ul>
 
 Customer Engagement
 
 
 
 <ul>
 <li>
 Provide point of contact for escalations related to the product.
 </li>
 <li>
 Coordinate the management and resolution of support tickets, with both customers and Denodo teams.
 </li>
 <li>
 Review enhancement requests with Product Management / Development.
 </li>
 <li>
 Ensure successful product feature adoption.
 </li>
 <li>
 Encourage and enable platform upgrades and migrations.
 
 
 </li>
 </ul>
 
 Reporting &amp; KPI&rsquo;s
 
 
 
 <ul>
 <li>
 Implement and help customer maintain Dashboards to report on Product Adoption and Deployment details
 </li>
 <li>
 Maintain Customer relationship map in Salesforce
 </li>
 <li>
 Maintain and report on Customer Services Utilization and Training accomplishments
 </li>
 <li>
 Goal is to get Customer to consume all Services available to them
 </li>
 <li>
 Get all the Customer staff to take all the relevant training classes
 
 
 </li>
 </ul>
 
 Information Security Responsibilities
 
 
 
 <ul>
 <li>
 Knows and understands the Security Policy and procedures that apply to their work.
 </li>
 <li>
 Ensures that their actions do not result in any security breaches.
 </li>
 <li>
 Informs the owner of the asset of any security incident, real or suspected, that it detects.
 </li>
 <li>
 Is aware of and committed to the Acceptable Use Policy
 
 
 </li>
 </ul>
 
 Desired Skills &amp; Experience
 
 
 
 <ul>
 <li>
 University Degree in information systems or computer science or a related field (Bachelor or Masters), or equivalent experience in a similar role.
 </li>
 <li>
 5+ years of demonstrated experience in a Technical Account Manager or a similar role, preferably in the data management or analytics software industry.
 </li>
 <li>
 Excellent verbal and written communication skills to be able to interact with technical and business counterparts.
 </li>
 <li>
 Good technical knowledge about different areas in a data management ecosystem.
 </li>
 <li>
 Nice to have experience in leveraging Employee Advocacy and Social Media to network with industry peers, share thought leadership content, and enhance brand visibility to support sales engagement and relationship building.
 
 
 </li>
 </ul>
 Denodo is an equal opportunity employer and prohibits discrimination and harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by applicable law. Denodo will provide reasonable accommodation to employees who have protected disabilities in accordance with applicable law.
 
 
 We do not accept resumes from headhunters or suppliers that have not signed a formal fee agreement. Therefore, any resume received from an unapproved supplier will be considered unsolicited, and we will not be obligated to pay a referral fee.
</div>

Technical Account Manager, Customer Success

InnovationTeam

<div>The Customer Success Executive acts as the single point of contact (SPOC) for operational interactions between Innovation Team and Client stakeholders (Section Managers, Directors, HR, and Operations). The role ensures seamless client experience by managing timesheet processes, approvals, payroll offsets, and support on client internal tools, while also addressing employees&rsquo; operational queries.
Purpose of the Role
To strengthen customer satisfaction and operational continuity by bridging communication between client teams, employees, and internal departments (Account Management, HR, Operations, Finance, and Fulfilment). The CSR ensures that all client-facing operational deliverables (e.g., timesheets, internal tool migrations, campaigns) are completed on time, accurately, and in compliance with client processes and ITC policies.
Key Responsibilities
Timesheet &amp; Billing Support<ul><li>Prepare consolidated timesheets for employees based on internal systems of InnovationTeam as well as time capturing systems from client&rsquo;s side.</li><li>Circulate timesheets to employees for self-verification and comments &amp; send them to Client Section Managers for approvals before deadlines. Track and follow up with Client approvers for pending timesheet confirmations. Maintain mapping of employees and Client approvers (Section Manager, Director). Update Operations for any changes in client hierarchy</li><li>Coordinate with Finance for Delivery Notes (DN) preparation and follow-up with client&rsquo;s GM approval by liaising with account management.</li><li>Work on automating the process with the help of Technology department</li></ul>
Payroll Coordination<ul><li>Liaise with HR to flag unapproved or rejected hours for payroll offset (loss of pay)</li><li>Ensure synchronization between approved hours and HR payroll processing deadlines</li></ul>
Client System Support<ul><li>Act as the support contact for client&rsquo;s internal tools (Availo, Gates, etc.).</li><li>Facilitate onboarding of new employees into client systems.</li><li>Coordinate with Client&rsquo;s IT Helpdesk for tool-related technical issues</li></ul>
Client Ad-hoc Requests<ul><li>Support client campaigns (e.g., golden image migration, tool migrations, compliance checks).</li><li>Track completion of campaign tasks by relevant employees.</li><li>Escalate non-compliance or delays to Customer Success Manager.</li></ul>
Employee Support (Operational)<ul><li>Address employee queries regarding onboarding, access issues, attendance discrepancies, or client system usage.</li><li>Route requests to respective departments (HR, IT, Admin, etc.) for resolution and to client departments.</li><li>Maintain employee communication logs for traceability.</li></ul>
Reporting &amp; Documentation<ul><li>Maintain records of client communications, timesheet cycles, and escalations.</li><li>Prepare weekly and monthly dashboards on client satisfaction, approval rates, and SLA adherence</li></ul>
Data &amp; Documentation management<ul><li>Ensure proper data repository management and document preparation for all processes.</li><li>Maintain organized folders for timesheets, approvals, and communications per client and month.</li><li>Ensure all records are retrievable for audits and client reviews.</li></ul>
Continuous Improvement<ul><li>Maintain records of client communications, timesheet cycles, and escalations.</li><li>Prepare weekly and monthly dashboards on client satisfaction, approval rates, and SLA adherence.</li><li>Be open to evolving responsibilities as client processes expand. The role may include additional tasks in the future to enhance customer experience and operational excellence</li></ul>
Required Skills &amp; Competencies<ul><li>Customer Communication, Problem Solving, Collaboration, Cultural Awareness, Process Orientation, Stake Holder Management, Data Accuracy &amp; Attention to details &amp; Tools proficiency.</li><li>Customer Service Mindset and Resourcefulness to proactively solve client or employee issues with minimal supervision.</li></ul>
Qualifications &amp; Experience
Bachelor&rsquo;s degree in Business Administration, Operations, or a related field.
4 - 6 years of experience in a Customer Success / Operations Support / Client Service role, preferably within IT or telecom outsourcing.
Prior experience handling timesheet-based billing or is a strong advantage.</div>

Customer Success Executive

Penta Consulting

<div>
 
 Job Description
 
 
 As a Technical Account Manager (TAM), you will build and maintain relationships with our client&rsquo;s customers who have a real passion for technology and the opportunities it can bring to their lives. At those customers, you will be a major focal point for everything related to our client for different teams and levels&mdash;from the most technical to the most senior executive. You will escort and guide them in their journey to become market leaders by leveraging the newest and most advanced technologies in information technology. You will also play a key part in representing your customers within our client, sharing their experiences and wishes with the account teams, support, and product managers, helping to shape our products and contribute your perspective for shared success.
 
 
 
 
 
 Responsibilities
 
 <ul>
 <li>
 Be there for your customers. Help them build their business for success and transform from customers to partners on the digital journey.
 </li>
 <li>
 Like to think out of the box? Use your skills to help your customers take technology to the limit and utilize all that our products can offer. Our customers love to see their investment fulfilled, and you will make sure that happens.
 </li>
 <li>
 Help customers translate business requirements into technical solutions by building knowledge and understanding of the possibilities presented by different platforms.
 </li>
 <li>
 Enjoy connecting with people? Be the messenger that breaks down corporate silos between technical and business teams using simple language and personal skills.
 </li>
 <li>
 When troubles arise, TAMs rise! Not everything always goes smoothly. At those points, you will take leadership of the situation and help everyone get back on track.
 </li>
 </ul>
 
 
 
 
 Requirements
 
 <ul>
 <li>
 Demonstrated record of field engagements
 </li>
 <li>
 Basic vSphere Platform knowledge
 </li>
 <li>
 Strong communication, presentation, and interpersonal skills
 </li>
 <li>
 Effective at working independently and in a virtual team setting
 </li>
 <li>
 Native proficiency in local language (speaking and writing)
 </li>
 <li>
 Ability to speak and write in English fluently
 </li>
 </ul>
 
 
 
 
 Desirable Skills and Education
 
 <ul>
 <li>
 Seasoned IT professional with full understanding of area of specialization
 </li>
 <li>
 Able to deploy basic assessment tools in customer environments; qualifies needs, identifies success criteria, and executes assisted demos
 </li>
 <li>
 Can speak and engage with technical leaders; confirms and clarifies information gained from listening to customers before transmitting/sharing
 </li>
 <li>
 Articulates the main elements of a business case; able to perform solutioning under guidance
 </li>
 <li>
 Relies on facts and past experiences to eliminate customer concerns when negotiating; reviews each stage of negotiation to identify gaps and next steps
 </li>
 <li>
 High-level understanding of various non-VMware technical skills demanded by our customers
 </li>
 <li>
 VCP - VMware Certified Professional 5 or greater certification preferred; VMware technical knowledge
 </li>
 </ul>
 
 
</div>

Technical Account Manager

Almajdouie

Summary: An e-commerce manager will be responsible for overseeing daily operations, including product selection, inventory management, and customer service. Quality control and efficient logistics processes will be ensured to achieve high customer satisfaction levels. Strong organizational skills and previous experience in e-commerce management are required for this role. Summary: An E-commerce Business Growth Manager will be responsible for expanding Voucherek's vendor network and ensuring ongoing support and measurable results. Strong relationship management skills will be utilized to coordinate campaigns and provide performance insights. A background in marketing or business development is essential, along with the ability to analyze data and identify growth opportunities. Summary: An Operations Manager position in Riyadh is available for assisting Chinese companies with business registration in Saudi Arabia. Support will be provided for establishment processes and external activities. Fluency in Arabic and English is required, alongside strong communication skills for effective collaboration. Summary: We seek a highly skilled Senior Operations Manager to enhance efficiency and drive strategic initiatives in the fashion sector. This role requires a deep understanding of retail operations and a proactive approach to leadership. You will oversee daily operations and ensure alignment with organizational goals while fostering a culture of excellence. Excellent communication and analytical skills are essential for managing teams and improving operational performance. Summary: We seek a skilled Operations Manager to oversee our fashion retail recruitment agency in Riyadh. The ideal candidate has strong operations management experience in retail, especially fashion, and the ability to lead a dedicated team. You will enhance service delivery, develop effective operational strategies, and build key client relationships while ensuring compliance with industry standards. Summary: This role involves overseeing daily operational plans and managing teams to ensure contract objectives are met. Responsibilities include monitoring performance indicators, addressing field challenges regularly, and contributing to service quality improvements. The ideal candidate will have strong leadership skills and experience in resource planning and management. Summary: Seeking a results-driven Operations Manager to oversee daily operations at a leading HR Outsourcing agency in Riyadh, Saudi Arabia. This role requires strong leadership and strategic thinking in retail recruitment, focusing on baby care brands. The ideal candidate will enhance operational efficiency, client satisfaction, and team performance by implementing best practices and ensuring compliance with industry standards. Summary: A Senior Manager (Operations) position is available in Riyadh, overseeing a flagship center's performance and ensuring service excellence. Responsibilities include optimizing management, enhancing customer experience, and driving revenue growth. Strong leadership and operational management experience in hospitality or facilities management is required, with a focus on client satisfaction and team development. Summary: An Operations Manager is needed in Riyadh, Saudi Arabia to develop and implement strategies that align with company goals. Responsibilities include overseeing daily operations, conducting market studies, and managing budgets. Strong leadership and analytical skills are required for this role, which demands a Bachelor's degree in Business Administration or a related field and at least 8 years of experience in operations management. Summary: A proactive Operations Manager is needed in Riyadh to oversee daily operations and enhance business processes. The ideal candidate will have experience in e-commerce management, strong organizational skills, and effective collaboration abilities. Responsibilities include managing supply chain operations, maintaining communication with stakeholders, and ensuring compliance with industry standards. Proficiency in MS Office, excellent communication skills, and experience with online stores are essential. Summary: Drive business growth as a Freight Forward Operations Manager in Riyadh, Saudi Arabia, where you will lead business development, pricing strategies, and operational excellence. Your role ensures the seamless execution of shipments while fostering client relationships and managing a high performing team. Ideal candidates possess strong leadership, negotiation skills, and extensive experience in freight forwarding and logistics. Summary: The Service Desk Operations Manager role involves overseeing the IT service desk operations to ensure effective management of support requests and customer service. A Bachelor's or Master's degree in IT or a related field is required along with 5 10 years of managerial experience in large organizations. Strong knowledge of ITIL principles and exceptional leadership skills are essential for improving user satisfaction and overall performance within the team. Summary: The Customer Success Manager will ensure client satisfaction and enhance customer retention in the technology and telecom sector. This role focuses on building strong client relationships and delivering custom solutions to meet business needs in Riyadh. Candidates should have proven experience in customer facing roles within the technology industry and a solid understanding of cloud computing concepts. Competitive salary and growth opportunities are available within a dynamic environment. Summary: A Pharmaceutical Product Manager position is offered in Riyadh, Saudi Arabia, for a leading company in the industry. Strategic marketing plans for pharmaceutical products will be developed and implemented, while market analysis will be conducted to identify business opportunities. Collaboration with sales and medical teams is required, along with managing promotional activities and ensuring compliance with regulatory guidelines. Summary: Lead the product vision and strategy at Talentera as the Head of Product. Drive innovation and deliver high impact solutions tailored for SMEs and enterprises in the MENA region. Collaborate with cross functional teams to ensure alignment with business objectives and enhance customer satisfaction. Bring your expertise in scaling SaaS products and your leadership skills to inspire a high performing team. Summary: Seeking a Marketing Manager with expertise in contracting, aluminum, or consulting. The ideal candidate will oversee the development and execution of marketing strategies, enhance brand visibility, and analyze market trends and competitors. Responsibilities include attracting clients and supporting the sales team to achieve targets. Summary: A marketing manager position is available in Riyadh, Saudi Arabia to lead and execute strategic marketing initiatives that enhance brand image and drive sustainable growth. Responsibilities include developing annual marketing plans, managing campaigns, overseeing marketing teams, and analyzing performance metrics to optimize ROI. Strong expertise in digital marketing and excellent communication skills in Arabic and English are required. Summary: A Marketing Manager position is offered by Arab Peninsula Trading Company in Riyadh, Saudi Arabia. Responsibilities include developing comprehensive marketing strategies aligned with business objectives, executing marketing campaigns from start to finish, and conducting market research to identify opportunities. Strong analytical skills and experience in managing marketing budgets are essential. Summary: Seeking a Marketing Manager with over 5 years of experience in the field. This role involves building a strong team, developing comprehensive marketing strategies, and leading initiatives to drive brand growth. Summary: Exciting opportunity for a Marketing Manager to oversee e commerce operations in Riyadh, Saudi Arabia. Drive sales growth by managing marketplace activities, promotions, and product marketing strategies. Collaborate with cross functional teams to define go to market strategies while building long term relationships with partners. Ideal candidates possess strong analytical skills, proven e commerce management experience, and excellent leadership abilities. Summary: Exciting opportunity for a Marketing Manager in Riyadh's real estate sector. Drive marketing strategies, manage digital campaigns, and cultivate B2B relationships in a vibrant market. Ideal candidates possess real estate experience and a passion for innovative marketing. Showcase your skills in project launches, lead generation, and market analysis, and make a significant impact in a leading international firm. Summary: A Marketing Manager is sought to lead and execute strategies that enhance brand visibility and sales growth in the Food & Beverage sector. Strong background in digital and offline marketing channels is required. Responsibilities include developing marketing strategies, conducting market analysis, and managing content creation. A minimum of 5 years experience in marketing, preferably in the restaurant sector, is preferred. Summary: Lead marketing initiatives as the Marketing Head for our Retail Fashion division in Riyadh. Drive brand awareness and customer engagement through strategic planning and innovative campaigns. Oversee a dynamic team, collaborate with cross functional departments, and analyze market trends to optimize our marketing efforts. Your creativity and analytical skills will shape our brand's presence in the competitive retail fashion market. Summary: A Marketing Manager is needed for a startup in Riyadh . click apply for full job details

Ecommerce Manager Jobs in Riyadh

Explore 1498+ Customer success manager in Riyadh this November. Find roles across top companies and apply now to boost your career.

1498 customer success manager jobs IN Riyadh

Customer Success Manager

Customer Success Manager

Client Success Snr Manager (Saudi)

Technical Account Manager, Customer Success

Customer Success Executive

Technical Account Manager

Ecommerce Manager Jobs in Riyadh