account manager

sales engineer

sales manager

product manager

key account executive

customer success manager

Sirion

<div>
 
 
 
 About Sirion
 
 
 
 
 Sirion is the world&rsquo;s leading
 
 AI&ndash;native Contract Lifecyle Management (CLM) platform
 
 , transforming the end-to-end contracting journey for enterprises. With Agentic AI at the core, the platform&rsquo;s extraction, conversational search, and AI-enhanced negotiation capabilities have revolutionized contracting across Fortune 500 companies like IBM, Coca Cola, Citi and GE. With more than 800 employees across the globe, Sirion comprises a team of AI engineers, legal experts and researchers who are working relentlessly to build reliable and trustworthy CLM for businesses of tomorrow. Recognized by Gartner, IDC, and Spend Matters as a consistent CLM leader, Sirion sets the innovation benchmark for the category.
 
 
 
 
 
 For more information, visit
 
 www.sirion.ai
 
 .
 
 
 
 
 
 
 
 Power the Future of AI &amp; Why This Role Matters
 
 
 
 
 Join us as a Customer Success Manager and play a critical role in enabling our enterprise customers to realize the full value of Sirion&rsquo;s AI-native Contract Lifecycle Management (CLM) platform. The ideal candidate will have proven experience in Customer Success, Account Management, Project Management, Revenue Management, and large portfolio management. You will be responsible for driving product adoption, identifying and executing revenue growth opportunities through cross-sell and upsell, and ensuring the successful delivery and implementation of our AI-driven solutions.
 
 
 This role requires a balance of strategic relationship management, operational excellence, and customer advocacy &mdash; all while collaborating closely across cross-functional teams to ensure success and satisfaction for every customer. This role also carries strong customer-facing responsibilities, requiring proactive engagement, value delivery, and continuous partnership-building with enterprise stakeholders.
 
 
 
 
 
 
 
 How You&rsquo;ll Make an Impact
 
 :
 
 
 
 
 Act as the Strategic Partner:
 
 Serve as the primary point of contact for clients, managing relationships, ensuring adoption, and maintaining exceptional levels of customer satisfaction.
 
 
 &bull;
 
 Champion Customer Engagement:
 
 Lead customer-facing interactions including business reviews, roadmap discussions, and value realization workshops to reinforce trust and long-term partnership.
 
 
 &bull;
 
 Lead Implementation and Operations:
 
 Manage end-to-end implementation and ongoing operations for existing and new customers, ensuring alignment with business goals and seamless delivery.
 
 
 &bull;
 
 Plan and Execute with Precision:
 
 Develop project plans, define project methodologies, and ensure that project resources and governance frameworks are in place.
 
 
 &bull;
 
 Drive Product Adoption:
 
 Increase product stickiness, improve satisfaction, and cultivate Sirion advocates to ensure retention, renewal, and long-term customer success.
 
 
 &bull;
 
 Enable Business Transformation:
 
 Drive business outcomes and maturity within customer organizations through structured management, governance, ongoing education, and training initiatives.
 
 
 &bull;
 
 Build Strategic Relationships:
 
 Establish deep working relationships with client business units and key stakeholders to define requirements and align Sirion&rsquo;s AI-led solutions to their strategic objectives.
 
 
 &bull;
 
 Collaborate Across Teams:
 
 Partner with Sales, Product, Marketing, and Technical Support teams to ensure client needs are addressed and feedback informs continuous product improvement.
 
 
 &bull;
 
 Own Customer Communication:
 
 Maintain consistent, proactive, and transparent communication with customer executives, program teams, and end users to keep engagement high and aligned.
 
 
 &bull;
 
 Manage Portfolio Success:
 
 Oversee a diverse client portfolio, balancing multiple priorities and ensuring consistent engagement and excellence across all accounts.
 
 
 &bull;
 
 Lead Onboarding Excellence:
 
 Manage client onboarding processes, timelines, and deliverables, coordinating with internal teams for smooth project execution.
 
 
 &bull;
 
 Deliver with Accountability:
 
 Manage project schedules, budgets, risks, and team performance to ensure on-time, high-quality delivery and sustained customer value.
 
 
 &bull;
 
 Drive Customer Advocacy:
 
 Identify champions, capture success stories, and foster a customer community that accelerates peer learning and solution adoption.
 
 
 
 
 
 
 
 Skills &amp; Experience You Bring to the Table
 
 
 
 
 &bull;
 
 Experience:
 
 6+ years in Customer Success, Account Management, or related roles within enterprise SaaS environments.
 
 
 &bull;
 
 Portfolio Management:
 
 Proven experience managing large client portfolios and ensuring high-impact product adoption.
 
 
 &bull;
 
 Revenue Focus:
 
 Demonstrated success in identifying and executing cross-sell and upsell opportunities that drive measurable business growth.
 
 
 &bull;
 
 Project Management:
 
 Strong background in implementation, onboarding, and delivery management across complex enterprise ecosystems.
 
 
 &bull;
 
 Customer-Facing Excellence:
 
 Strong client interaction skills with the ability to lead meetings, present solutions, handle escalations, and influence executive stakeholders.
 
 
 &bull;
 
 Communication:
 
 Excellent interpersonal and communication skills with the ability to engage and influence stakeholders at all organizational levels.
 
 
 &bull;
 
 Technical Acumen:
 
 Prior experience in CLM or large-scale SaaS products preferred.
 
 
 &bull;
 
 Cross-Functional Collaboration:
 
 Proven ability to work with Sales, Product, Engineering, and Marketing teams to deliver cohesive customer outcomes.
 
 
 &bull;
 
 Tools Expertise:
 
 Proficiency in CRM platforms (e.g., Salesforce, Gainsight) and project management tools (e.g., Jira, Asana, Smartsheet).
 
 
 
 
 
 
 
 Commitment to Diversity and Inclusion
 
 
 
 
 We are an equal opportunity employer committed to diversity and inclusion. We do not discriminate based on race, color, gender, religion, national origin, ancestry, age, disability, medical condition, genetic information, military or veteran status, marital status, pregnancy, gender identity, sexual orientation, or any other protected characteristic. We provide reasonable accommodations for disabled employees and applicants as required by law. These principles apply to all aspects of employment, including recruitment, training, promotions, compensation, benefits, transfers, and social programs.
 
 
 
</div>

Customer Success Manager

KinFitz & Co.

<div>
 
 Do you build the kind of client relationships that turn customers into advocates?
 
 
 
 
 
 A global business management software platform &mdash; 35 years old, 7.5M+ businesses across 100+ countries &mdash; is hiring its first dedicated Customer Success manager in Saudi Arabia. They've been operating in KSA for nearly a decade. This is an established business giving you a blank canvas on the CS side &mdash; real ownership from day one.
 
 
 
 
 
 They're looking for an Associate Business Manager to own the post-sale customer relationship across Riyadh, Jeddah or Dammam.
 
 
 
 
 
 
 What's in it for you:
 
 
 <ul>
 <li>
 15,000&ndash;20,000 SAR / month base
 </li>
 <li>
 Annual bonus &mdash; 5&ndash;25% of salary, paid in May
 </li>
 <li>
 Medical insurance, home country travel allowance, and conveyance reimbursement
 </li>
 <li>
 No individual revenue targets &mdash; performance is measured on customer engagement and satisfaction
 </li>
 <li>
 First CS hire in KSA &mdash; genuine opportunity to shape how the business serves its Saudi customer base
 </li>
 </ul>
 
 
 
 
 
 What you'll be doing:
 
 
 <ul>
 <li>
 Onboarding new SME customers and getting them to value quickly
 </li>
 <li>
 Running product demonstrations and upskilling sessions as the platform evolves
 </li>
 <li>
 Understanding customer business challenges and mapping them to product capabilities
 </li>
 <li>
 Building long-term relationships that generate referrals and organic retention
 </li>
 <li>
 Documenting customer success stories &mdash; real before/after business impact
 </li>
 </ul>
 
 
 
 
 
 What you'll need:
 
 
 <ul>
 <li>
 2&ndash;7 years in customer success, account management or IT sales &mdash; software or SaaS environment preferred
 </li>
 <li>
 Comfortable running product demos and explaining software to non-technical SME owners
 </li>
 <li>
 Fluent Arabic speaker
 </li>
 <li>
 Bachelor's degree (required)
 </li>
 <li>
 Based in KSA
 </li>
 </ul>
 
 
 
 
 Don't worry if your CV isn't up to date. Just share your LinkedIn profile.
 
</div>

<div><div>We help the world run better 
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.</div> 
This pipeline helps us create a talent pool for multiple S&amp;C Academy cohorts planned throughout the year. 
The SAP Academy for Services &amp; Consulting is a global development program designed for talent who are early in their career. 
Who You&rsquo;ll become:
As a Success Plan Manager, you will develop into a trusted advisor who supports customers in adopting, optimizing, and realizing value from SAP solutions including SAP S/4HANA, RISE with SAP, SAP Business Technology Platform (BTP), and SAP Business AI. Through progressive responsibility, coaching, and hands-on experience, you will learn how to:<ul><li>
Translate customer business objectives into structured success activities</li><li>
Support outcome-driven Success Plans aligned to customer priorities</li><li>
Contribute to governance, cadence management, and value discussions</li><li>
Collaborate across SAP delivery, architecture, and adoption teams</li><li>
Apply SAPs Success Plan methodology consistently and at scale</li></ul> 
What you&rsquo;ll do:
As part of the SAP Academy for Services &amp; Consulting, Success Plan Manager Associate&rsquo;s will:<ul><li>
Successfully complete a structured 12-month learn-and-apply academy program</li><li>
Participate in classroom learning, simulations, and real-customer engagement scenarios</li><li>
Support the execution of Success Plans under guidance of experienced Success Plan Managers</li><li>
Assist with development, maintenance, and updates of customer success documentation</li><li>
Prepare materials for governance meetings, including quarterly reviews and steering sessions</li><li>
Support tracking of adoption milestones, consumption indicators, and value realization inputs</li><li>
Participate in proactive risk identification and escalation preparation</li><li>
Collaborate with Customer Engagement Partners, Enterprise Architects, Data Architects, Success Experts, and delivery teams</li><li>
Learn and apply SAP&rsquo;s integrated toolchain including Holistic Engagement Planner (HEP), dashboards, Cloud ALM, and customer insights tools</li><li>
Contribute to continuous improvement of engagement quality and customer experience</li></ul> 
Expectations and Tasks:<ul><li>
Support executive-level customer relationships built on trust, transparency, and consistent delivery quality</li><li>
Ensure disciplined planning, execution, and follow-up across all Success Plan activities</li><li>
Provide clear, concise, and value-based executive communications and reporting</li><li>
Coordinate internal SAP stakeholders to ensure clarity of roles, responsibilities, and ownership</li><li>
Support coordination of internal SAP stakeholders to ensure clarity of roles, responsibilities, and ownership</li><li>
Ensure alignment between customer priorities, SAP recommendations, and delivered outcomes</li><li>
Uphold SAP standards for service quality, governance, and customer engagement excellence</li></ul> 
What you Bring:<ul><li>
STEM degree or equivalent technology experience.</li><li>
1&ndash;3 years as a Functional/Technical Consultant or in project management.</li><li>
Hands-on exposure to solution implementation, integrations, and basic cloud/modernization patterns.</li><li>
Proven focus on customer value&mdash;defining success metrics and driving consumption, retention, and time-to-value.</li><li>
SAP solution architecture knowledge (S/4HANA, HANA, SAP BTP, Cloud/SaaS).</li><li>
Awareness of governance, risk mitigation, performance, security, and disaster-recovery considerations.</li><li>
Able to translate business needs into technical/functional requirements and practical roadmaps.</li><li>
Strong communicator and relationship builder; customer-facing with enablement skills (runbooks, training) and experience working with Customer Engagement Partners, Success Plan Managers, enterprise and data architects, Success Experts, and delivery teams.</li></ul> 
Meet your team:
The Success Plan Manager is a core role within SAP Customer Services &amp; Delivery and works closely with account teams and service delivery organizations to ensure customers achieve measurable outcomes from their SAP investments.
The role collaborates with Customer Engagement Partners, Enterprise Architects, Data Architects, Success Experts, and delivery teams to provide a coordinated, outcome-driven customer experience. 
The SAP Academy for Services &amp; Consulting is a global development program designed for talent who are early in their career. 
About SAP Next Gen Academy for Services &amp; Consulting
The Academy partners with SAP Customer Services &amp; Delivery to support customers in their digital transformation, driving adoption and effective use of SAP software through planning, implementation, integration, and continuous improvement.
The 12-month SAP Next Gen Academy for Services &amp; Consulting offers classroom learning and role-focused rotations. It builds a strong foundation in consulting, project management, technical, and solution support to prepare you for success in Customer Services and delivery.
Join us for a unique opportunity to build a global network, collaborate with customers to solve real business challenges, and gain hands-on experience with world-class cloud solutions &mdash; all while learning in a dynamic environment and earning competitive pay and benefits. 
 
SAP Next Gen is our global experience for students, recent graduates, and early career professional. Being apart of the Next Gen community provides a supportive community, tailored development, and the ability to be involved in high-impact projects.
#SAPAcademyforServicesandConsulting
#SAPNextGen 
SAP&rsquo;s employees across different regions are enabled to do their best job with the right mix of office and remote work according to country-specific guidelines and regulations. In general, our hybrid work setup consists of three days a week in the office or on-site with customers or partners.
We are planning a practical and immersive portion of our program, which will likely involve participants spending two (2) weeks, spread across one trip, in San Ramon, California. This experience is designed to provide unparalleled hands-on learning and networking opportunities.
During intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such, vacation will not be approved during some critical times of the program.<div>
Bring out your best 
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
 
 
We win with inclusion 
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. 
 
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. 
 
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. 
 
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. 
 
Successful candidates might be required to undergo a background verification with an external vendor.</div><div></div><div> 
AI Usage in the Recruitment Process</div><div>
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
</div><div>Please note that any violation of these guidelines may result in disqualification from the hiring process. 
 
Requisition ID: 448565 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybri</div></div>

Success Plan Manager - SAP Academy for Services & Consulting - KSA (Hybrid)

Ninja 🥷🏽 نينجا

<div>
 We are seeking a dedicated and customer-focused Account Manager to join our Sales Department at Ninja. The Account Manager will be responsible for maintaining relationships with existing partner restaurants, ensuring their satisfaction and success on the Ninja platform. The ideal candidate possesses strong communication skills, attention to detail, and a proactive approach to account management.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Serve as the primary point of contact for existing partner restaurants, building and nurturing relationships to ensure satisfaction and retention
 </li>
 <li>
 Conduct regular check-ins with partners to review performance, address concerns, and explore growth opportunities
 </li>
 <li>
 Provide ongoing support and assistance to partners, addressing inquiries and resolving issues in a timely manner
 </li>
 <li>
 Collaborate with internal teams, including Sales Acquisition and Operations, to facilitate partner onboarding and transition
 </li>
 <li>
 Monitor partner performance metrics and KPIs, identifying areas for improvement and implementing action plans as needed
 </li>
 <li>
 Coordinate marketing initiatives and promotional campaigns with partners to drive engagement and sales
 </li>
 <li>
 Cross-selling NCR products and monitor ROI for partners
 </li>
 <li>
 Maintain accurate records of partner interactions, communications, and performance using CRM software
 </li>
 <li>
 Stay informed about industry trends, market developments, and competitor activities to provide strategic insights and recommendations to partners
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Marketing, or a related field
 </li>
 <li>
 3 years of experience in account management, customer service, or sales roles
 </li>
 <li>
 Strong communication, negotiation, and relationship-building skills
 </li>
 <li>
 Ability to multitask, prioritize, and manage time effectively in a fast-paced environment
 </li>
 <li>
 Proficiency in CRM software and Microsoft Office Suite
 </li>
 <li>
 A proactive and solution-oriented approach to problem-solving
 </li>
 </ul>
</div>

Account Manager

Sprinklr

<div>Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale &mdash; across every customer touchpoint.
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr&rsquo;s unified platform provides powerful solutions for every customer-facing team &mdash; spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management &mdash; enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.<h2 class="jobSectionHeader">
Job Description</h2>
Role Overview
The Client Account Manager owns the success and technical strategy for Sprinklr&rsquo;s most strategic service and contact center customers in the Middle East. This individual contributor role blends executive-level advisory with hands-on technical leadership to drive adoption, measurable business outcomes, and long-term retention. You will guide the transformation from legacy operations to modern, AI-enabled workflows, ensuring Sprinklr&rsquo;s platform delivers maximum value. This is a customer-centric role focused on service delivery and success&mdash;not sales.
Please note this role is based in Dammam, Saudi Arabia
Key Responsibilities<ul><li>
Serve as an executive sponsor for key accounts, building trusted relationships with senior stakeholders.</li><li>
Facilitate quarterly business reviews (QBRs) to showcase ROI, adoption progress, and strategic recommendations.</li><li>
Act as the primary success partner for enterprise service/CX accounts; lead QBRs and success planning.</li><li>
Align Sprinklr Care solutions (Case Management, Smart Responses, Bot Framework, Agent Assist) with customer goals (AHT, CSAT, FCR, deflection).</li><li>
Map legacy contact center processes to modern workflows; oversee architecture audits and optimization.</li><li>
Deliver enablement programs, playbooks, and ROI dashboards; monitor adoption and health metrics.</li><li>
Manage technical escalations, mitigate risks, and influence the product roadmap based on customer feedback.</li><li>
Coordinate complex programs (voice rollout, CRM integrations, compliance) across IT, business teams, and vendors.</li></ul>
Qualifications<ul><li>
Bachelor&rsquo;s degree (MBA preferred); 8+ years in Customer Success, CCaaS, or CX consulting.</li><li>
Deep knowledge of contact center operations, metrics, and change management.</li><li>
Experience with major service platforms (Salesforce Service Cloud, NICE, Genesys, Zendesk).</li><li>
Strong technical acumen, program management skills, and regional experience; Arabic is Mandatory.</li></ul>
We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data &mdash; helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:<ul><li>
Lead a new category of enterprise software that we call Unified-CXM.</li></ul><ul><li>
Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.</li><li>
Create a culture of customer obsession, with trust, teamwork, and accountability.</li></ul>
We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything &mdash; and everyone &mdash; can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world&rsquo;s leading enterprise brands. 
We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off &ndash; it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.
To learn more about employee benefits by region, click here.
To learn more about all-things-Sprinklr, visit our candidate resource hub here.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we&rsquo;re more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law. 
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.
Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.
If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.</div>

Client Account Manager

<div><div>We help the world run better 
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.</div><div></div> 
Role Overview
The Solution Sales Executive (SSE) is a strategic sales role that combines deep SAP expertise, business acumen, and end-to-end domain knowledge of the SAP Customer Experience Lines of Business (CX LoB) cloud to drive revenue, customer success, accelerate adoption of innovation (especially AI), and position the organisation as a market leader. The SSE shapes transformative solutions and delivers measurable value to customers through thought leadership, innovation, and strategic execution&mdash;supporting both specific CX LoB and the overall &ldquo;SAP Business Suite&rdquo; strategy. 
Key Responsibilities
Account Ownership &amp; Strategy: Serve as the CX LoB owner for assigned accounts, developing and executing strategic account plans that align with customer goals, business objectives and the broader account plans of the account team.
Drive the End-to-End Customer Value Journey with Domain Expertise: Provide domain expertise and thought leadership in the solution area to understand and address high-priority business challenges. Lead end-to-end process mapping and the customer value journey, owning the transformation roadmap for the LoB.
Pipeline &amp; Opportunity Management: Identify and develop new business opportunities within existing accounts, driving pipeline growth and meeting revenue targets.
Product Success &amp; Innovation: Engage early with customers when new products are launched. Lead AI and innovation initiatives (e.g., scalable PoCs, partner co-investments).
Enablement, Demos &amp; Prototypes: Support solution advisors to ensure demo system readiness and manage enablement programmes. Collaborate with Demo &amp; Learning teams to provide updated assets and trial environments for scalable enablement programmes, as well as customised demos, POCs and prototypes with customer-specific data.
Value Proposition &amp; Executive Engagement: Collaborate with value advisors to craft compelling narratives that articulate ROI, value leakage, and competitive advantages. Conduct strategic discovery and workshops, and deliver persuasive pitches that present solutions to distinct customer business and buying-centre challenges to accelerate executive buy-in and drive demand independently of RFPs.
Commercial Negotiations: Navigate complex pricing and contractual discussions, balancing client expectations with organisational profitability and cloud revenue growth.
Adoption &amp; Consumption: Support Customer Success Management (CSM) communities, secure references, and manage escalations. Collaborate with CS and CS&amp;D adoption teams to ensure successful delivery of solutions and services, monitor outcomes, and drive continuous improvement to maximise customer value.
Customer Success &amp; Field Impact: Own CX LoB deal cycles, work hand in hand with the Customer Success Manager (CSM) team, and organise enablement and executive engagement. Elevate customer discussions to prioritise investment and drive measurable outcomes.
Relationship Building &amp; Governance: Drive C-suite engagement and Buying Centre alignment by fostering long-term, high-value relationships and converting executives into advocates and brand ambassadors. Conduct Quarterly Business Reviews (QBRs) with customers and internal stakeholders, focusing on solution adoption, innovation, risks and opportunities.
Ecosystem &amp; Partner Engagement: Own relationships with strategic consulting partners (e.g., Accenture, Deloitte, PwC, EY) and with VARs to co-innovate, develop joint go-to-market strategies, and shape disruptive solutions. Maintain direct, high-quality relationships with partner account leads.
Collaboration &amp; Orchestration: Align closely with Sales, CSM, and Marketing to ensure SSE impact is fully integrated into the go-to-market engine through a tailored GTM approach. Drive joint accountability and coordination across internal stakeholders to maximise market impact.
Competitive &amp; Industry Expertise: Maintain deep technical and functional expertise across SAP solutions. Stay at the forefront of emerging technologies and competitive trends to craft differentiated solutions that win in the market. 
Qualifications &amp; Competencies<ul><li>
Bachelor&rsquo;s degree in Business, Marketing, Information Technology, or related field.</li><li>
Management consulting profile with 10-15 years' industry or practitioner experience; executive relationship-building skills with proven C-suite influence.
</li><li>B2B enterprise experience with multi-stakeholder SaaS cycles, plus top-tier consulting and deep industry expertise.</li></ul><ul><li>
Proven experience in account management, solution sales, or customer success roles.</li><li>
Strong understanding of solution sales, customer value realisation, and account planning methodologies; track record in expansion selling (account growth).</li><li>
Deep SAP and domain expertise, with a strong understanding of AI and innovation trends.</li><li>
Maps value levers and tell a quantified ROI story and create a compelling business case</li></ul><ul><li>
Strategic thinking, business acumen, relationship building and client advocacy skills.</li><li>
Excellent communication, negotiation, and stakeholder management abilities.</li><li>
Ability to work collaboratively in a matrixed environment and influence without direct authority.</li><li>
Analytical mindset with a focus on problem-solving and continuous improvement.</li></ul> 
Why This Role Matters
The SSE is pivotal in shaping SAP&rsquo;s market leadership in the Business Suite by delivering transformative solutions, driving innovation (particularly in AI), and orchestrating value throughout the customer lifecycle. This role sits at the intersection of strategy, technology, and relationship management, ensuring customers realise the full value of their SAP investments and positioning the organisation for sustained growth.<div> 
Bring out your best 
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
 
 
We win with inclusion 
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. 
 
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. 
 
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. 
 
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. 
 
Successful candidates might be required to undergo a background verification with an external vendor.</div><div></div><div> 
AI Usage in the Recruitment Process</div><div>
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
</div>Please note that any violation of these guidelines may result in disqualification from the hiring process. 
 
Requisition ID: 445753 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid</div>

CX Solution Sales Expert

Cequens

<div>About Deewan
Deewan is a Saudi communication and customer engagement solutions provider with a rich portfolio of SMS, voice and WhatsApp communication solutions. We built our processes around delivering value for clients first and foremost, helping them increase brand awareness, reduce operational costs, and create impressive customer experiences that quickly make a difference. All this is possible through simple dashboards and a team of technical and business support specialists providing best-in-class service 24/7. If you have the passion for success and are ready to constantly challenge yourself within a collaborative team-environment join our team.
Job Summary:
We're looking for a passionate and proactive Customer Success Specialist to join our growing team and play a vital role in building long-term relationships with our customers. You'll be responsible for onboarding new customers, ensuring their success with our product, and proactively identifying and addressing their needs.
Key Roles and Responsibilities:<ul><li>
Onboarding: Guide new customers through the initial product setup and usage process, ensuring they understand its value and features.</li><li>
Support &amp; Engagement: Provide responsive and efficient customer support through various channels (email,phone, chat) and proactively engage with customers to identify potential issues and opportunities.</li><li>
Relationship Building: Cultivate strong relationships with customers by actively listening to their needs,providing personalized advice, and building trust.</li><li>
Revenue Retention &amp; Expansion: Responsible on revenue retention, minimizing churn and identifying upsell and cross-sell opportunities within your customer base and present them effectively.</li><li>
Data Analysis &amp; Insights: Monitor customer usage data and identify trends to personalize interactions, identify potential churn risks, and inform product improvements.</li><li>
Feedback &amp; Reporting: Gather customer feedback, document resolutions, and generate reports to track progress and inform team strategies.</li><li>
Collaboration: Work closely with other teams (Sales, Product, Engineering) to ensure a seamless customer experience and advocate for customer needs</li></ul> 

Requirements 
Required Skills and Experience:<ul><li>
Bachelor's degree in a relevant field (e.g., Business, Communication, Technology) or equivalent experience.</li></ul><ul>
<li>Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.</li>
<li>Strong problem-solving and analytical skills, with the ability to identify and solve customer issues efficiently.</li>
<li>Proactive and organized, with the ability to manage multiple tasks and prioritize effectively.</li>
<li>Strong written and verbal communication skills, with the ability to document issues and communicate solutions clearly.</li>
<li>Experience with customer relationship management (CRM) systems and data analysis tools is a plus.</li>
<li>Experience &amp; background on CPAAS platforms is a plus.</li>
<li>Passion for learning and a desire to continuously improve customer experience.</li></ul></div>

Customer Success Specialist

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