account manager

customer service executive

customer service representative Jobs in Dubai

customer service representative

customer success manager

associate director

client services director

Epsilon

<div>Overview 
How You'll Make an Impact
 
As a Senior Director, Business Development for MENA at Epsilon, you'll lead the client servicing and delivery of innovative digital marketing strategies for a portfolio of clients, collaborating closely with Publicis teams as well as internal cross-functional teams. You'll be responsible for driving Epsilon growth in MENA, with a focus on both Publicis clients and direct sold clients, new client expansion, client retention and cross-sell, and exceptional servicing and strategic execution.
 
<ul><li>Work together win together: The &quot;player-coach&quot; role is highly collaborative, working with Publicis agencies, clients, as well as internal teams you will lead and also collaborate with to deliver innovative solutions for clients.
</li><li>Innovate with purpose : Join a company that is transforming the marketing and advertising technology landscape. Epsilon's unique combination of data-driven insights and cutting-edge technology offers a compelling opportunity to work on industry-leading projects that redefine how brands connect with consumers. You will directly contribute to Epsilon's growth and evolution, helping shape the future of the industry.
</li></ul> 
What You'll Achieve
 
<ul><li>As a Senior Director, Business Development, you will lead our regional team that collaborates closely with Publicis and clients directly. Your primary responsibilities will be ensuring that you and your team exceed commercial goals while collaborating effectively with internal and external stakeholders.
</li><li>You will help us grow and evolve our MENA business by building relationships, securing new accounts, educating client teams, cross selling products and servicing current accounts.
</li><li>You will build business relationships with key decision makers within Publicis and clients
</li><li>You will coordinate internal resources for the successful delivery of solutions for all clients
</li><li>You'll have ample opportunities for career growth, with access to unlimited online training, workshops with industry experts, and peer-to-peer learning.
</li></ul> 
Who You Are
 
<ul><li>What you'll bring with you:
<ul><li>Commercially driven mindset with an eagerness to identify opportunities for growth and contribute to business success.
</li><li>Strong organizational skills with an ability to manage time effectively.
</li><li>Excellent communication skills, both verbal and written.
</li><li>Proficiency in digital marketing and a passion for big data and technology.
</li><li>Ability to think analytically and tell data-driven stories.
</li><li>Ability to manage and grow a team, while being in a &quot;player / coach&quot; role</li></ul></li><li>
Why you might stand out from other talent:
<ul><li>10+ years of professional sales, marketing, SaaS, and client management experience (agency experience is a big plus)
</li><li>Experience across key marketing components including strategy, analytics, media performance, forecasting.
</li><li>Ability to assess client objectives and formulate strategy directly to those client objectives utilizing the Epsilon full product offerings.
</li><li>Comfortable with consultative sales and solution selling in a player/coach role, managing your own pipeline and clients along with those within your team
</li><li>Strong business and strategic planning acumen, especially related to pipeline management and revenue forecasting
</li><li>Strong negotiation and relationship-building skills
</li><li>Works well in a team/highly collaborative environment
</li><li>Demonstrated sales &amp; business development experience
</li><li>Fluent in Arabic
</li></ul></li></ul> 
Click here to view how Epsilon transforms marketing with 1 View, 1 Vision, 1 Voice.
 
 
Additional Information 
When You Join Us, We'll Create Something EPIC Together 
Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we've provided marketers from the world's leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels. 
 
Epsilon's comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.
 
 
Epsilon has a core set of 5 values that define our culture and guide us to create value for our clients, our people and consumers. We are seeking candidates that align with our company values, demonstrate them and make them meaningful in their day-to-day work: 
<ul><li>
Act with integrity. We are transparent and have the courage to do the right thing.</li><li>
Work together to win together. We believe collaboration is the catalyst that unlocks our full potential.</li><li>
Innovate with purpose. We shape the market with big ideas that drive big outcomes.</li><li>
Respect all voices. We embrace differences and foster a culture of connection and belonging.</li><li>
Empower with accountability. We trust each other to own and deliver on common goals.</li></ul> 

Because You Matter 
We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. 
 
As part of our dedication to enhance our
 
inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process. 
 
#LI-TF1</div>

Senior Director, Business Development

DUBAI PROPERTIES GROUP LLC

An opportunity has arisen for a Director - Residential Customer Care to join Dubai Holding Real Estate. The main duties and responsibilities of this role:<ul><li>Oversee day-to-day operations of the customer service department and work with a team of customer service representatives to ensure that all customer inquiries are handled in a timely and professional manner.</li><li>Manage all customer service-related matters including after sales and sales operation as well as hand-over and beneficial occupation processes. Proactively address any community management challenges that may arise ensuring effective resolution and Customer satisfaction.</li><li>Create and implement efficient and balanced workflows that maximize efficiency and produce high level of service quality and customer satisfaction, improving NPS (Net Promoter Score) - CSAT (Customer Satisfaction), or other Customer Metric.</li><li>Develop and execute contact improvement strategies cross-functionally with other peers using multiple data sources (e.g., Voice of Customer, Voice of Associate, and Business Intelligence) to ensure qualitive processes aligned with business standards.</li><li>Monitor and measure service metrics and volume to develop standards, improvements or changes to workflows and resource allocation whilst monitoring customer feedback and requests.</li><li>Be the focal point of contact between the company verticals and its customers in providing necessary support in clarifying queries and in resolving customer issues in line with corporate governance frame works, policies and procedures underpinned by DOA&#x27;s (Delegation of Authority).</li><li>Develop and implement strategies to improve customer satisfaction, loyalty, and retention including creating new training programs or updating existing ones to better equip customer service representatives with the tools they need to provide exceptional service.</li><li>Implement customer service and interaction policies, systems, initiatives, processes, and procedures to deliver the customer care strategy and achieve acceptable risk ratings for the Customer Service Centre in line with agreed SLA&#x27;s (Service Level Agreements).</li><li>Prepare feasibility studies and budgets, as required, for projects on a monthly and annual basis via the prepared business plan; forecast revenues and profitability by projecting varied business cases to be submitted.</li><li>Actively pursue, establish, and foster excellent client relationships with the goal of providing best-in-class solutions to customer inquiries and complaints by proactively engaging with customers through various channels, including chat, complaint monitoring, engagement in customer conversations, and soliciting feedback. With agility as a core principle, ensure prompt and effective responses to customer needs.</li><li>Provide high quality and consistent customer service to address the customers&#x27; business needs and requirements; respond quickly and accurately to queries and issues by providing professional attention and support.</li><li>Ensure complaints are followed up with the appropriate departments/individuals, and provide timely, professional, and accurate feedback/resolution to customer inquiries/complaints.</li><li>Conduct service quality audits by developing suitable checklists and questionnaires, visiting individuals, and administering checklists and questionnaires, analyzing data and preparing audit reports with recommendations on ways of improvement for the Customer Service Center to ensure that the key gaps in customer services are identified and a suitable action plan is developed.</li><li>Ensure the team are continually updated with Company products and services to provide accurate and timely information to customers.</li><li>Manage and oversee the execution of pre- and post-handover activities across the company /community ensuring effective engagement and interaction with customers.</li><li>Prepare and present monthly customer care reports summarizing the total volume of remittance business generated, number and type of problems reported from the customers and settled each month with data and insights about the operations.</li><li>Monitor and analyze customer data and trends, using this information to identify areas for improvement and to inform decision-making.</li><li>Work closely with other senior leaders to ensure that customer management activities are aligned with the company&#x27;s overall goals and objectives.</li></ul>

Director - Residential Customer Care

Standard Chartered

As a Standard Chartered Relationship Manager, you'll be responsible for managing and developing relationships with high-profile clients to drive business growth and meet the bank's strategic objectives. You'll provide exceptional customer service with the provision of financial solutions while managing operational risk and regulatory requirements.About Wealth and Retail Banking Wealth and Retail Banking (WRB) serves more than 11 million clients in many of the world's fastest-growing markets. Our client continuum spans from Mass Retail to Affluent, including high-net worth clients served by our Private Bank. We leverage digital banking channels with a human touch to provide clients with differentiated products and services such as deposits, payments, financing, wealth management and personalised advice. We also support small business clients with their business banking needs. Key Responsibilities <ul><li>Provide outstanding client experiences.</li><li>Organised, follow-up leads, complete and record appointments, close customer requests.</li><li>Support our clients to meet their financial needs, as they progress through their career and life-stages.</li><li>Build relationships for the long-term and understand clients' financial needs and aspirations to grow, manage and protect their wealth, with appropriate investment solutions.</li><li>Keep abreast of market trends, new product offerings and the latest campaigns.</li></ul> Skills and Experience <ul><li>Banking knowledge and sales experience.</li><li>Excellent communication, interpersonal and relationship building skills.</li><li>Ability to learn new products and services quickly.</li><li>Market awareness and benchmarking.</li><li>Management information.</li><li>Work in a flexible and agile way.</li><li>Courageous, creative, responsive, and trustworthy.</li><li>Thrives in an international environment.</li><li>Enjoys being in a team, engaging with co-workers.</li><li>Motivated self-starter, identifying opportunities.</li><li>Maintains a high standard of personal conduct and lives our valued behaviours.</li></ul>Action OrientedCustomer FocusGives Clarity & GuidanceManages AmbiguityDevelops TalentDrives Vision & PurposeNimble LearningDecision QualityCourageStrategic MindsetTechnical Competencies: This is a generic competency to evaluate candidate on role-specific technical skills and requirements About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.Together we:<ul><li>Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li><li>Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li><li>Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li></ul> What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.<ul><li>Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.</li><li>Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li><li>Flexible working options based around home and office locations, with flexible working patterns.</li><li>Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li><li>A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li><li>Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li></ul> Recruitment Assessments Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.<img src="https://www.jobg8.com/Tracking.aspx?%2fh34g3pSz%2f6EDytdijxyQ26Igmw29B1Np" width="0" height="0" />

Associate Director, Priority Clients

Ministry of Education Dubai

Job Description Since the establishment of the union of the United Arab Emirates in 1971, education has received the utmost attention of the founding leader, Sheikh Zayed bin Sultan Al Nahyan, may Allah have mercy on him, and his founding brothers. They believed that education was the cornerstone of building an enabled community that could keep pace with the advancements. Over the past decades, the wise leadership of the country was keen on building an educational system that matched its counterparts in the advanced nations. It harnessed for this purpose all the required capabilities, to achieve the country's agenda and national vision in this regard. Sincere efforts have also been made to develop education and adopt the best systems that achieve high-quality education outputs, to achieve the future visions and aspirations of the wise leadership. Since investing in human capital is the main objective, the UAE has been keen on establishing the Ministry of Education and creating the appropriate environment to build pioneering Emirati schools, in terms of standards, form, and content they provide. It also made sure that such schools provided high-quality educational environment and owned the most technically advanced tools to be able to graduate generations that could pursue their university education confidently in higher education institutions to fulfil the requirements of labour market. The MOE has also provided a smart learning system and high-quality digital platforms, side by side with the continuous development of school curriculums, according to national learning standards, assessment policy that is based on assessing for learning, and highest quality standards that match the best international practices. Various learning tracks, moreover, have been provided to support the capabilities and skills of students and achieve the country's strategy of encouraging the culture of creativity and innovation through providing the students with the skills of the 21st century and motivating them to have new ideas that relate to the reality they live in and foresee the future. This will eventually help in finding radical, sustainable solutions to the major issues, improving competitiveness, and supporting smart government in its attempts to keep pace with global advancements, advance education, and push it to broad horizons of excellence, leadership, and competitiveness. Department Definition: Director of Customer Services to lead and oversee the operations of Call Centre Operations, Customer Happiness Centre Operations, and Service Quality &amp; Continuous Improvements sections. The role focuses on ensuring exceptional customer experiences, optimizing operations, and driving continuous improvements across all service channels. Main Job Duties &amp; Responsibilities: Call Centre Operations Section: - Oversee the Call Centre Operations, ensuring efficient and timely handling of customer inquiries. - Develop and implement strategies to improve call response time, first-call resolution, and overall customer satisfaction. - Monitor performance metrics, such as Average Handling Time (AHT) and service level adherence, to achieve organizational targets. - Provide leadership and support to call center teams through training, coaching, and performance monitoring. - Leverage technology and tools to enhance operational efficiency and automate call center processes. Customer Happiness Centre Operations Section: - Ensure Customer Happiness Centers deliver high-quality, customer-centric services aligned with organizational values. - Streamline operations to reduce waiting times, optimize workflow, and ensure timely resolution of inquiries. - Develop initiatives to improve customer experience and achieve high satisfaction rates. - Monitor and analyze customer feedback to identify trends, gaps, and opportunities for service enhancement. - Collaborate with internal departments to resolve systemic issues impacting customer happiness. Service Quality &amp; Continuous Improvements Section: - Develop and implement frameworks for monitoring service quality across all customer service channels. - Define and track Key Performance Indicators (KPIs) to measure and enhance service performance. - Drive continuous improvement initiatives by analyzing processes, identifying inefficiencies, and implementing solutions. - Conduct regular audits and evaluations to ensure compliance with organizational standards and service policies. - Leverage customer satisfaction surveys and feedback to implement targeted improvements. - Foster a culture of innovation and excellence to consistently improve service delivery and operational performance. Skills - 15+ years of experience in customer service operations, proven expertise in managing call center operations, customer happiness centers, and service quality improvements. - A bachelor s or master s degree within business administration, Customer Service Management, or within a relevant field. - Customer Service Platforms: Expertise in implementing and overseeing customer service management systems (e.g., CRM tools like Salesforce, Zendesk, or Microsoft Dynamics). - Performance Monitoring Systems: Strong ability to analyze metrics and dashboards for service quality, such as Average Handling Time (AHT), First Call Resolution (FCR), and Customer Satisfaction (CSAT). - Process Improvement Frameworks: Familiarity with methodologies like Six Sigma or Lean Management to enhance operational workflows. - Customer Service Excellence: Ability to deliver high-quality customer service, with a strong commitment to customer satisfaction. - Performance Optimization: Skilled in optimizing call center and in-person service operations to improve efficiency and customer satisfaction. - Problem Solving &amp; Escalation Management: Strong problem-solving skills with experience in orchestrating escalation management frameworks and resolving complex customer issues. - Leadership: Effective team leadership and management skills, fostering a positive and productive work environment. - Communication: Strong communication skills for effective collaboration with cross-functional teams and clear, empathetic customer interaction. - Speaking, Reading &amp; Writing English &amp; Arabic.

Director of Customer Service

Kempinski Hotel

<div> Ensure the yearly sales budget is achieved and surpassed by assisting to and cooperating with the Director of Sales. </div> <ul> <li> Assist the Director of Sales in the Management of the Sales Team especially in the absence of the Director of Sales and occasionally the Commercial Director.</li> <li> Attend internal Meetings and Conference Calls, and Client Appointments and Client Events in the absence primarily of the Director of Sales but also the Commercial Director.</li> <li> Responsible for key account management on an assigned account (base or geographic area), ensuring revenue maximization, achievement of personal targets and increasing fair market share versus competitor set.</li> <li> Responsible for prospecting new accounts.</li> <li> Responsible for all segments of assigned geographical markets, which may include, but not be exclusively limited to European markets.</li> <li> Conduct site inspections.</li> <li> Adhere to the Corporate SOP s.</li> <li> Follow up of tentative bookings in the assigned markets.</li> <li> Detailed knowledge of competitor set.</li> <li> Detailed knowledge of all services provided by the Hotel and all relevant facts and figures of hotel.</li> <li> Responsible for timely contracting from the client base responsible for.</li> <li> SMART contracting to ensure optimum yielding during annual rate negotiations.</li> <li> Attend trade shows, sales blitz, workshops, etc. in the assigned markets.</li> <li> Assist the Director of Sales / Commercial Director in defining an annual sales action plan and execute set actions accordingly.</li> <li> Assist the Director of Sales / Commercial Director with the preparation of the annual budget by providing statistics and forecasts of account productions.</li> <li> Execute sales actions within set cost budget structure.</li> <li> Cross Sell other Kempinski Hotels. </li> <li> Aim to achieve the Company Sales Vision.</li> <li> Document all sales actions in SFA (S&amp;C).</li> <li> Update OPERA contact database at all times.</li> <li> Understand, and follow the Company Sales Vision.</li> <li> Participation in Duty Manager rota.</li> <li> Understand and strictly adhere to the Rules &amp; Regulations established in the Employees Handbook and the Hotel s policy on Fire, Hygiene, Health &amp; Safety.</li> <li> Ensure that all potential and real hazards are reported and rectified immediately.</li> <li> Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel. </li> </ul> <div> </div>

Asssistant Director of Sales - Leisure

Cygnify

Overview Role : Regional Director - GCC (Business Head) - AI FintechLocation : Dubai, UAEWe are partnering with a Fintech client who is seeking a dynamic Regional Director to lead and expand its business across the GCC region. This is a senior leadership role with end-to-end responsibility for driving growth, managing client relationships, and overseeing regional operations. Responsibilities <ul><li>Lead business operations and regional strategy across GCC markets</li><li>Drive market expansion and client engagement in partnership with local and global teams</li><li>Build and maintain senior relationships with banks, regulators, and enterprise clients</li><li>Oversee execution and successful delivery of large-scale software roll-outs</li><li>Collaborate with cross-functional teams to meet business goals</li></ul> Requirements <ul><li>15+ years of experience, ideally in enterprise software, financial services, or fintech</li><li>Strong background in enterprise sales or business development, with progression into broader leadership roles</li><li>Demonstrated success in managing complex client relationships and navigating large organizations</li><li>Experience overseeing multi-market software delivery and post-sales engagement</li><li>Exposure to P&L or regional business ownership is an advantage</li><li>Deep understanding of the GCC market, especially within banking or financial services</li></ul><img src="https://www.jobg8.com/Tracking.aspx?XYhBVONonz4jk7CXuS8rdWHqkSgQxKBfh" width="0" height="0" />

Regional Director - GCC (Business Head) - AI Fintech

Hilton Hotels

The Sales Coordinator s primary role is to perform general office duties to support Sales team e.g. filing, sending emails, typing, faxing, copying, loading special or negotiated rates on to the property management system and maintaining customer and company profiles. Specifically, you will be responsible for performing the following tasks to the highest standards: <ul> <li> Answer client / bookers questions about property facilities/services (e.g. hours of operation, rates and room types, packages, promotions, entertainment, restaurants etc.) </li> <li> Should assist in selling guest rooms, catering services and banquet facilities as directed by the Director of Sales. Also provide high-level administrative support by conducting research, preparing statistical reports, collecting and processing sensitive data, resolving guest issues and also perform clerical functions. </li> <li> Answer telephone and respond to caller inquiries in a pleasant manner </li> <li> Responsible for coordinating internally with the sales &amp; marketing team </li> <li> Generating reports, preparing proposals, collections details , coordinating with clients &amp; suppliers </li> <li> Prepare sales-related documents throughout the sales process (e.g. proposals, contracts, banquet event orders, CVGR Letter) </li> <li> Gather materials and assemble information packages (e.g. brochures, promotional materials, sales demo kit, welcome kit, souvenir etc.) </li> <li> Manage and maintain the Director of Sales and Commercial Director schedule and travel arrangements </li> <li> Assist sales team by managing schedules, filing important documents and communicating relevant information </li> <li> Arrange and co-ordinate meetings, events and any appointments </li> <li> Meets with clients in the absence of the Director of Sales/Assistant Director of Sales/Sales Manager to effectively and professionally convey details of the sale to the client </li> <li> Monitor, screen, respond to and distribute incoming communications </li> <li> Design, upload, extract and maintain customer databases </li> <li> Create and manage Company and Travel Agent profiles on the property management system </li> <li> Load and manage Rate Codes to the Hotel and link the negotiated rates to the correct company profiles </li> <li> Conduct research and collect data to prepare reports and documents </li> <li> Coordinates necessary arrangements with vendors relating to sales </li> <li> Ensure the adequacy of sales-related equipment or material are available at all times </li> </ul>

Sales Coordinator

Explore 6536+ Client services director in Dubai this October. Find roles across top companies and apply now to boost your career.