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Live Recruitment

<p>Due to continued growth they are now looking for an Event Account Director to join their growing events team to head up one of their flag ship luxury clients within the beauty sector.</p> <p>This is a senior role within the Client Services team, fully dedicated to their global beauty brands. You will lead flagship accounts, manage international stakeholders, and oversee large-scale beauty projects that define how the industry experiences creativity.</p> <p>As an Account Director you will be supporting the Senior Leadership Team and ensuring delivery of projects including managing creative and production delivery.</p> <p>A broad role, responsibilities will include: </p> <ul> <li>Client and account management</li> <li>Taking, interpreting and challenging briefs</li> <li>Creating engaging responses</li> <li>Overseeing all elements of delivery and ensuring timescales and schedules are adhered to</li> <li>Leading internal design and technical teams</li> <li>Working closely with internal teams and external suppliers when necessary</li> <li>Stakeholder management</li> <li>Budget management</li> <li>Line management and development of a team</li> </ul>

Event Account Director

The Boundary

<div><p>The Account Director is accountable for overseeing key client relationships and supporting broader strategic initiatives across the business. This role ensures service excellence on high-value accounts while mentoring and guiding the Client Services team to uphold delivery standards. The Director plays a key role in driving account growth, resolving client issues, and improving internal systems and processes to enhance the client experience.</p><p></p><p><b>
Performance Dimensions:</b></p><p></p><ul>
<li>
Relationship health and growth across key accounts</li>
<li>Team mentorship and development effectiveness</li>
<li>Cross-functional communication and delivery alignment</li>
<li>Commercial impact through retention, upsell, and account expansion</li>
</ul><p></p><p><b>
Key Relationships</b></p><p></p><p><b>
Internal:</b></p><p></p><ul>
<li>
Chief Client Officer</li>
<li>Business Development Teams</li>
<li>Project Management Team</li>
<li>Creative Leads</li>
<li>Commercial Finance Teams</li>
</ul><p></p><p><b>
External:</b>
</p><p></p><ul><li>Clients (developers, architects, real estate brokerages)</li></ul><p></p><p><b>
Key Challenges</b></p><p></p><ul>
<li>
Ensuring the ongoing health, retention, and growth of key relationships, often across complex, multi-service projects.</li>
<li>Switching between hands-on delivery support and long-term planning, while also mentoring senior members of the team.</li>
<li>Advocating for client priorities across delivery and production without compromising internal capacity or process.</li>
<li>Identifying upsell opportunities while ensuring commercial efficiency and delivery discipline</li>
</ul><p></p><p><b>
Key Accountabilities</b></p><p></p><p><b>
Client Strategy &amp; Relationship Management:
</b></p><p></p><ul><li>Acts as the strategic lead and primary point of contact for a portfolio of key accounts, ensuring client objectives are clearly understood and consistently met.</li>
<li>Builds long-term relationships based on trust, strategic input, and consistent delivery, fostering high client satisfaction and repeat business.</li>
<li>Plays an active role in client tiering validation and long-range account planning alongside the regional head.</li>
</ul><p></p><p><b>
Account Growth &amp; Commercial Development:
</b></p><p></p><ul><li>Identifies upsell and cross-sell opportunities within active accounts, using service familiarity and client goals to proactively grow account value.<br>
Supports commercial discussions and contributes to proposals for retained and ongoing work.</li>
<li>Collaborates with BD to co-develop pitches and expand service scope with existing clients.</li>
</ul><p></p><p><b>
 Client Delivery Governance:
</b></p><p></p><ul><li>Working with Production, provides supporting oversight on key strategic deliverables and ensures clear communication between clients and internal teams.</li>
<li>Flags delivery risks early and supports resolution plans in coordination with PM and production.</li>
</ul><p></p><p><b>
 Cross-Functional Collaboration:
</b></p><p></p><ul><li>Works closely with PM leads and Creative Directors to ensure briefs are translated into actionable and achievable plans.</li>
<li>Ensures that the CS function remains integrated in project timelines, resource planning, and creative development conversations.</li>
<li>Supports onboarding of high-value projects to ensure continuity and clarity from pitch to production.</li>
</ul><p></p><p><b>
Team Leadership &amp; Capability Development:</b></p><p></p><ul>
<li>
Mentors and supports Senior Managers and Managers across multiple accounts.</li>
<li>Promotes professional growth, soft skill development, and service excellence across the team.</li>
<li>Contributes to training content and onboarding frameworks for new team members.</li>
</ul><p></p><p><b>
 Process &amp; Tools Optimisation:</b></p><p></p><ul>
<li>
 Champions consistent use of tools like HubSpot, GitBook SOPs, and shared templates to streamline account management.</li>
<li>Identifies process gaps or inefficiencies and proposes solutions to leadership.</li>
<li>Leads post-mortems or service audits on key projects to inform ongoing improvements.</li>
</ul><p></p><p><b>
Reporting, Feedback &amp; Escalation Management:</b></p><p></p><ul>
<li>
Tracks key performance indicators (e.g., account health, satisfaction scores, feedback volumes) and reports upward to regional Head.<br>
Handles client concerns or dissatisfaction with professionalism and urgency.</li>
<li>Maintains a high level of documentation and information hygiene across platforms.</li>
</ul><p></p><p><b>
Hiring &amp; Onboarding:
</b></p><p></p><ul><li>Participates in hiring interviews and assessments for new CS staff.</li>
<li>Assists in onboarding new team members and providing contextual knowledge on clients and internal processes.</li>
<li>Ensures new hires are fully embedded in tools, process, and team structure within first 30 days.</li>
</ul><p><b>
Requirements</b></p><p><b>
Preferred Work Experience:
</b></p><p></p><ul><li>8+ years in senior client services or strategic account management</li>
<li>Proven track record of managing large, complex accounts</li>
<li>Background in creative, advertising, architecture, or SaaS industries</li>
<li>Previous experience in agency or creative/production environments a plus</li>
</ul><p></p><p><b>
Certification or Qualifications:</b>
</p><p></p><ul><li>Bachelor&rsquo;s degree in Management, Marketing, Real Estate or relevant field preferred.</li></ul><p></p><p><b>
Technology &amp; Systems:
</b></p><p></p><ul><li>Working knowledge of project delivery workflows</li>
<li>Familiarity with CRM and account tracking tools</li>
</ul><p></p><p><b>
Learning Agility:</b></p><p></p><ul>
<li>
Fast learner with ability to absorb technical, creative and industry-specific knowledge</li>
<li>Open to coaching, feedback, and continuous self-improvement</li>
</ul><p></p><p><b>
Mindset &amp; Attitude:</b></p><p></p><ul>
<li>
Tenacious, driven, and goal-oriented</li>
<li>Positive team contributor with a proactive, solutions-based approach</li>
</ul><p></p><p><b>
Communication:
</b></p><p></p><ul><li>Strong communication and negotiation skills</li></ul><ul>
<li>Confident in client presentations and high-stakes discussions<br>
<br>
Team mentoring and performance feedback</li>
<li>Able to build trust with clients and collaborate effectively with internal team</li>
</ul><p></p><p><b>
Process/ Sales Management:</b></p><p></p><ul>
<li>
Strong commercial acumen and budget oversight experience</li>
<li>Strategic planning and stakeholder management</li>
</ul><p></p><p><b>
KPI/ Metrics</b></p><p></p><ul>
<li>
Key client satisfaction (CSAT/NPS)</li>
<li>Client referral or advocacy activity</li>
<li>Number and value of scoped upsells</li>
<li>Timeliness of account handovers and transitions</li>
<li>Feedback quality and completeness in CRM</li>
<li>Mentoring and team development contribution</li>
<li>Cross-functional collaboration feedback (PM/Creative)</li>
<li>Client engagement frequency</li>
<li>Escalation handling success</li>
<li>Participation in strategic initiatives</li>
</ul><p></p><p>
This list is not exhaustive, other KPIs and Metrics may change or be added as required.
</p><p></p><p><b>Benefits</b></p><p></p>
<ul><li> AED 290,000 to AED 340,000 annual base salary, dependant on experience</li>
<li> Eligible to participate in the Company Bonus Scheme</li>
<li> 22 days of holiday per year (increasing with service) + plus public holidays</li>
 Private Medical Cover
<li> </li><li>Great Learning &amp; Development opportunities</li></ul></div>

Account Director (Regional)

<div>
 The Account Director is accountable for overseeing key client relationships and supporting broader strategic initiatives across the business. This role ensures service excellence on high-value accounts while mentoring and guiding the Client Services team to uphold delivery standards. The Director plays a key role in driving account growth, resolving client issues, and improving internal systems and processes to enhance the client experience.
 <br/>
 <br/>
 <strong>
  Performance Dimensions:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Relationship health and growth across key accounts
  </li>
  <li>
   Team mentorship and development effectiveness
  </li>
  <li>
   Cross-functional communication and delivery alignment
  </li>
  <li>
   Commercial impact through retention, upsell, and account expansion
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Key Relationships
  <br/>
  <br/>
 </strong>
 <strong>
  Internal:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Chief Client Officer
  </li>
  <li>
   Business Development Teams
  </li>
  <li>
   Project Management Team
  </li>
  <li>
   Creative Leads
  </li>
  <li>
   Commercial Finance Teams
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  External:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Clients (developers, architects, real estate brokerages)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Key Challenges
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ensuring the ongoing health, retention, and growth of key relationships, often across complex, multi-service projects
  </li>
  <li>
   Switching between hands-on delivery support and long-term planning, while also mentoring senior members of the team
  </li>
  <li>
   Advocating for client priorities across delivery and production without compromising internal capacity or process
  </li>
  <li>
   Identifying upsell opportunities while ensuring commercial efficiency and delivery discipline
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Key Accountabilities
  <br/>
  <br/>
 </strong>
 <strong>
  Client Strategy &amp; Relationship Management:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Acts as the strategic lead and primary point of contact for a portfolio of key accounts, ensuring client objectives are clearly understood and consistently met
  </li>
  <li>
   Builds long-term relationships based on trust, strategic input, and consistent delivery, fostering high client satisfaction and repeat business
  </li>
  <li>
   Plays an active role in client tiering validation and long-range account planning alongside the regional head
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Account Growth &amp; Commercial Development:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Identifies upsell and cross-sell opportunities within active accounts, using service familiarity and client goals to proactively grow account value. Supports commercial discussions and contributes to proposals for retained and ongoing work
  </li>
  <li>
   Collaborates with BD to co-develop pitches and expand service scope with existing clients
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Client Delivery Governance:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Working with Production, provides supporting oversight on key strategic deliverables and ensures clear communication between clients and internal teams
  </li>
  <li>
   Flags delivery risks early and supports resolution plans in coordination with PM and production
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Cross-Functional Collaboration:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Works closely with PM leads and Creative Directors to ensure briefs are translated into actionable and achievable plans
  </li>
  <li>
   Ensures that the CS function remains integrated in project timelines, resource planning, and creative development conversations
  </li>
  <li>
   Supports onboarding of high-value projects to ensure continuity and clarity from pitch to production
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Team Leadership &amp; Capability Development:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Mentors and supports Senior Managers and Managers across multiple accounts
  </li>
  <li>
   Promotes professional growth, soft skill development, and service excellence across the team
  </li>
  <li>
   Contributes to training content and onboarding frameworks for new team members
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Process &amp; Tools Optimisation:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Champions consistent use of tools like HubSpot, GitBook SOPs, and shared templates to streamline account management
  </li>
  <li>
   Identifies process gaps or inefficiencies and proposes solutions to leadership
  </li>
  <li>
   Leads post-mortems or service audits on key projects to inform ongoing improvements
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Reporting, Feedback &amp; Escalation Management:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Tracks key performance indicators (e.g., account health, satisfaction scores, feedback volumes) and reports upward to regional Head. Handles client concerns or dissatisfaction with professionalism and urgency
  </li>
  <li>
   Maintains a high level of documentation and information hygiene across platforms
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Hiring &amp; Onboarding:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Participates in hiring interviews and assessments for new CS staff
  </li>
  <li>
   Assists in onboarding new team members and providing contextual knowledge on clients and internal processes
  </li>
  <li>
   Ensures new hires are fully embedded in tools, process, and team structure within first 30 days
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  Preferred Work Experience:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   8+ years in senior client services or strategic account management
  </li>
  <li>
   Proven track record of managing large, complex accounts
  </li>
  <li>
   Background in creative, advertising, architecture, or SaaS industries
  </li>
  <li>
   Previous experience in agency or creative/production environments a plus
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Certification or Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in Management, Marketing, Real Estate or relevant field preferred
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Technology &amp; Systems:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Working knowledge of project delivery workflows
  </li>
  <li>
   Familiarity with CRM and account tracking tools
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Learning Agility:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Fast learner with ability to absorb technical, creative and industry-specific knowledge
  </li>
  <li>
   Open to coaching, feedback, and continuous self-improvement
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Mindset &amp; Attitude:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Tenacious, driven, and goal-oriented
  </li>
  <li>
   Positive team contributor with a proactive, solutions-based approach
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Communication:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong communication and negotiation skills
  </li>
  <li>
   Confident in client presentations and high-stakes discussions
   <br/>
   <br/>
  </li>
 </ul>
 Team mentoring and performance feedback
 <br/>
 <br/>
 <ul>
  <li>
   Able to build trust with clients and collaborate effectively with internal team
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Process/ Sales Management:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong commercial acumen and budget oversight experience
  </li>
  <li>
   Strategic planning and stakeholder management
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  KPI/ Metrics
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Key client satisfaction (CSAT/NPS)
  </li>
  <li>
   Client referral or advocacy activity
  </li>
  <li>
   Number and value of scoped upsells
  </li>
  <li>
   Timeliness of account handovers and transitions
  </li>
  <li>
   Feedback quality and completeness in CRM
  </li>
  <li>
   Mentoring and team development contribution
  </li>
  <li>
   Cross-functional collaboration feedback (PM/Creative)
  </li>
  <li>
   Client engagement frequency
  </li>
  <li>
   Escalation handling success
  </li>
  <li>
   Participation in strategic initiatives
   <br/>
   <br/>
  </li>
 </ul>
 This list is not exhaustive, other KPIs and Metrics may change or be added as required.
 <br/>
 <br/>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   💸 AED 290,000 to AED 340,000 annual base salary, dependant on experience
  </li>
  <li>
   🚀 Eligible to participate in the Company Bonus Scheme
  </li>
  <li>
   🌴 22 days of holiday per year (increasing with service) + plus public holidays
  </li>
  <li>
   🩺 Private Medical Cover
  </li>
  <li>
   📚 Great Learning &amp; Development opportunities
  </li>
 </ul>
</div>


<div><div><h3 class="jobSectionHeader"><b>Who We Are:</b></h3>
<p>
At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&amp;R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.</p>
<p>
Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.</p></div><p></p>
<div>
<div><div><div><div><div><div><div><div><div><div><div><p><b>Who we're looking for:</b><br>
<br>
We are seeking an experienced and highly motivated Account Director to join our dynamic and innovative team at VML UAE. As a strategic leader, you will be responsible for providing comprehensive strategic direction and support to our clients, driving both short-term sales objectives and the cultivation of long-term brand value. You will serve as the primary point of contact for key clients, ensuring their needs are consistently met and exceeded, while also leading and mentoring a team of account management professionals. Your role will be critical in overseeing the overall quality and financial health of your assigned accounts.</p>
<p><b>
What you'll be doing:</b></p>
<ul>
<li>Provide strategic direction and ensure the successful implementation of client objectives, aligning them with overall business goals.</li>
<li>Develop a deep understanding of each client's business, industry, and competitive landscape to generate innovative ideas and solutions.</li>
<li>Collaborate closely with clients to uncover business needs and objectives, partnering with the Business Director to set strategies, determine implementation plans, and ensure flawless execution.</li>
<li>Proactively identify opportunities, anticipate potential challenges, and develop robust contingency plans to mitigate risks.</li>
<li>Build and nurture strong, long-lasting relationships with clients based on trust, credibility, and professional respect.</li>
<li>Act as a strategic partner to the account's planner, contributing insightful and relevant information to the development of effective strategies.</li>
<li>Understand customer requirements to offer suitable solutions and generate new business opportunities within existing accounts.</li>
<li>Ensure the timely and high-quality delivery of services and products to clients, resolving any issues promptly and effectively.</li>
<li>Effectively manage the account team, fostering a constructive work environment, promoting teamwork, and initiating team-building activities.</li>
<li>Train, mentor, and motivate account team members, focusing on developing their skills and abilities for enhanced performance and career growth.</li>
<li>Delegate tasks effectively and provide clear direction and support to team members.</li>
<li>Take full responsibility for the financial health of the account, ensuring efficient operations and profitability.</li>
<li>Undertake financial negotiations for client fees, ensuring fair and mutually beneficial agreements.</li>
<li>Develop and manage account budgets, tracking expenses and ensuring adherence to financial guidelines.</li>
<li>Build and maintain efficient internal processes and relationships to ensure timely and cost-effective delivery of services.</li>
<li>Exercise overall quality control over all aspects of the account, ensuring adherence to VML standards and client expectations.</li>
<li>Regularly report to the Business Director, providing updates on daily operations, progress against objectives, and any potential issues.</li>
<li>Identify and pursue new business opportunities within existing accounts and contribute to new business pitches as needed.</li>
<li>Stay abreast of industry trends and emerging technologies to identify potential opportunities for VML and its clients.</li>
</ul>
<p><b>What you'll need:</b></p>
<ul>
<li>Bachelor's degree in Marketing, Advertising, or a related field.</li>
<li>Minimum of 6 years of progressive experience in Account Management within an advertising agency environment.</li>
<li>Proven track record of successfully managing complex client relationships and consistently delivering measurable results.</li>
<li>Excellent communication, presentation, and interpersonal skills, with the ability to build rapport at all levels.</li>
<li>Demonstrable experience in high-stakes negotiation and successfully meeting diverse client requirements.</li>
<li>Solid understanding of budgeting, financial management, and reporting on progress and profitability.</li>
<li>Strong project management and exceptional time management skills, with the ability to prioritize effectively.</li>
<li>Ability to critically judge creative work and provide constructive, effective feedback.</li>
<li>Meticulous attention to detail and an unwavering commitment to quality standards.</li>
<li>Resourceful in finding information and innovative solutions to challenges.</li>
<li>Creative mindset with a deep understanding and appreciation of great advertising.</li>
<li>General awareness of society, cultural trends, and a genuine interest in brands.</li>
<li>Entrepreneurial spirit and a proactive, self-starting approach to problem-solving.</li>
<li><b>Preferred:</b> Experience working with clients and understanding market dynamics in the Middle East region.</li>
<li><b>Preferred:</b> Arabic language proficiency is a significant asset.</li>
</ul>
<p><b>Additional Competencies:</b></p>
<ul>
<li>Strategic Leadership</li>
<li>Client Relationship Management</li>
<li>Financial Acumen</li>
<li>Team Development &amp; Mentorship</li>
<li>Negotiation &amp; Persuasion</li>
<li>Business Acumen</li>
<li>Operational Excellence</li>
<li>Problem Solving</li>
</ul>
<p>What you'll get: You will have the opportunity to work with exciting global brands while prioritizing your career development and skills growth. We empower you to make a difference and be yourself, offering a comprehensive benefits package that includes hybrid working options, social events, training opportunities, medical and life insurance and more. Our shared values and behaviours&mdash;Inspire Creatively, Approach Positively, Connect Meaningfully, Include Purposefully&mdash;guide our culture and the actions we take every day.</p>
<p>
At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity &amp; Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization&mdash;creators, doers, innovators, makers, and thinkers&mdash;who drive not just marketing, but meaningful experiences that resonate in every action and interaction. VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X.<br>
<br>
#LI-EMEA</p></div></div><br>
</div>
</div></div></div></div></div></div></div></div></div><div></div><div><p>We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we've adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.</p>
<p>
WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.</p>
<p>
VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X.</p>
<p>
When you click &quot;Submit Application&quot;, this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.</p></div></div>

Account Director

Standard Chartered Bank

<div><div><div><div><div><div><div><div><p>Job ID: 42830
 </p><p>Location: Dubai, AE
 </p><p>Area of interest: Private Banking &amp; Wealth Management
 </p><p>Job type: Regular Employee
 </p><p>Work style: Office Working
 </p><p>Opening date: 27 Oct 2025
</p></div>
</div></div></div></div></div></div><p></p><div><div><div><div><div><div><div><div><b>Job Summary</b></div>
</div><div><div>
The role holder is primarily responsible for driving profitable growth from existing and new clients by proactively engaging the clients, understanding, and meeting their needs with the full range of Private Banking products available.</div>
<div>
They manage an assigned portfolio of clients within the Private Bank and focus on deepening existing relationships as well as extending the relationship further into additional new product areas to improve client value contribution.</div></div></div><div><div><div><b>
Key Responsibilities</b></div>
</div><div><div><b>
Strategy</b><br>
Relationship Management<br>
<ul><li>Generates target market prospects through a number of innovative and sustainable channels.</li><li>Converts target market prospects into clients</li><li>Grow customer portfolio size by deepening existing customer relationships</li><li>Retain existing high value clients; grow wallet share with the bank through focused relationship management activities</li><li>Cross-sell SCB products &amp; services to existing clients</li><li>Be the main banker for majority of clients in portfolio</li><li>Achieves risk weighted returns on clients portfolio</li><li>Effectively interacts with network and available internal resources to provide solutions which meet client needs</li><li>Delivers, monitors and reviews solutions to clients based on client investment profile</li></ul></div>
<div><b>
Business</b><br>
Client acquisition<br>
<ul><li>Solicit New to bank and New to product leads from other key business areas</li><li>Consultative selling of multiple products to clients based on identified leads</li><li>Turn service recovery into sales opportunities</li><li>Refer highly satisfied clients to generate sales</li><li>Analyse and review potential business to ensure maximum profitability</li><li>Collaborate with product specialists to deliver effective client solutions</li><li>Operate within Risk and Compliance framework</li><li>No reported MIS-selling cases</li></ul></div></div></div><div></div><div><div>
</div><div><div><b>
Generic measures of the role</b><br>
<ul><li>Progress against a balanced scorecard target</li><li>Growth in product cross-holding ratio</li><li>Sustained, steady AUM growth</li><li>Number of new clients to the bank</li><li>Growth in revenue per customer</li><li>Customer satisfaction scores</li><li>Deliver profitable growth for the team by controlling costs and mitigating operational losses</li><li>Deliver positive client performance in line with client investment profiles</li></ul></div>
<div><b>
Processes</b><br>
<ul><li>Support the continuous improvement of processes to increase operational efficiency and effectiveness</li><li>Support effective management of operational risks across the Business and in compliance with applicable internal policies, external laws and regulations at a global level</li><li>Ensure sales management, suitability and onboarding process are applied appropriately</li></ul></div>
<div><b>
People &amp; Talent</b><br>
<ul><li>RM resourcing, performance management and recognition within the team</li><li>Identify and address top concerns and opportunities for performance within the team</li></ul></div></div></div><div></div><div><div>
</div><div><div><b>
Risk Management</b><br>
<ul><li>Understand the risk and control environment within area of responsibilities</li><li>Ensure adequate and appropriate systems and controls are in compliant with Group and Business Policies and Procedures.</li><li>Ensure that risk management matters that are brought to attention are subject to direct remedial action and / or ensure adequate reporting to the relevant risk committees and / or line management</li><li>Resolve client queries without further escalation, where possible</li><li>Analyse financial requirements customer and match with bank product offerings</li><li>Complies with regulations, policies, and guidelines</li><li>Highlights, mitigates, and protects the bank against credit, legal, reputation and other risks</li><li>Minimize errors in transaction execution and service delivery</li><li>Review and respond to AML transaction monitoring queries on transactions highlighted</li><li>Conduct periodic reviews of clients&rsquo; accounts</li><li>Attend mandatory complaints and other training</li><li>Raise STR to team leader and compliance for suspicious transactions</li></ul></div>
<div><b>
Governance</b><br>
<ul><li>Ensure adherence to the Bank&rsquo;s policies and procedures, Regulatory policies and processes.</li><li>Ensure Sales Management, Suitability and on-boarding processes are applied appropriately.</li><li>Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.</li><li>Ensure adherence with the highest standards of ethics and compliance with relevant policies, processes, and regulations forms part of the culture.</li><li>Participate in Local Client Committee and other relevant committees where applicable.</li><li>Engage with all audit report findings and ensure feedback is acted upon</li></ul></div></div></div><div></div><div><div>
</div><div><div><b>
Regulatory &amp; Business Conduct</b><br>
<ul><li>Display exemplary conduct and live by the Group&rsquo;s Values and Code of Conduct.</li><li>Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</li><li>Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *</li><li>Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.</li><li>DFSA prescribed responsibilities and Rationale for allocation.</li><li>Serve as a Director of the Board</li><li>Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)</li></ul></div>
<div><b>
Key stakeholders</b><br>
<ul><li>Market Head</li><li>Senior Client Partner/ Team Leader</li><li>COO</li><li>Business Managers</li><li>Head of Client Service Manager</li><li>Client Service Managers</li><li>Product Specialists and dedicated functional partners</li><li>Relevant Front office colleagues</li></ul></div></div></div><div><div><div><b>
Skills and Experience</b></div>
</div><div><ul><li>Relationship Management</li><li>Market Knowledge (SIF)</li><li>Products and Processes</li><li>Strategy and Business Model (SIF)</li><li>Manage Conduct</li><li>Manage Risk</li></ul></div></div><div><div><div><b>
Qualifications</b></div>
</div><div><ul><li>Academic or Professional Education/Qualifications &ndash; relevant degree</li><li>Licenses and Certifications/accreditations &ndash; as required by role remit and responsibility</li><li>Professional Memberships &ndash; as required by role remit and responsibility</li><li>Bank training, i.e. mandatory &amp; developmental</li><li>Languages &ndash; fluency in business English</li><li>Demonstrable and relevant experience in the Private Banking industry commensurate with this remit and level of responsibility</li><li>Proven risk management capabilities</li><li>Firm in all business guidelines and compliance issues</li><li>Sound knowledge of financial markets and investment products</li><li>Outstanding communication and presentation skills</li></ul></div></div><div><div><div><b>
Competencies</b></div>
</div><div><div>Action Oriented</div><div>
Collaborates</div><div>
Courage</div><div>
Customer Focus</div><div>
Decision Quality</div><div>
Develops Talent</div><div>
Drives Vision &amp; Purpose</div><div>
Gives Clarity &amp; Guidance</div><div>
Instills Trust</div><div>
Nimble Learning</div><div>
Manages Ambiguity</div><div>
Strategic Mindset</div><div>
Technical Competencies: This is a generic competency to evaluate candidate on role-specific technical skills and requirements</div></div></div><div><div><div><b>
About Standard Chartered</b></div>
</div></div><div></div><div><div><div><b>What we offer</b></div>
</div></div></div><div></div>
</div></div></div></div><div><div><p>www.sc.com/careers</p></div></div></div><div></div>

Director, Relationship Manager, GSAC Clients

Ministry of Education Dubai

<br><b>Job Description</b><br>Since the establishment of the union of the United Arab Emirates in 1971, education has received the utmost attention of the founding leader, Sheikh Zayed bin Sultan Al Nahyan, may Allah have mercy on him, and his founding brothers. They believed that education was the cornerstone of building an enabled community that could keep pace with the advancements. Over the past decades, the wise leadership of the country was keen on building an educational system that matched its counterparts in the advanced nations. It harnessed for this purpose all the required capabilities, to achieve the country's agenda and national vision in this regard. Sincere efforts have also been made to develop education and adopt the best systems that achieve high-quality education outputs, to achieve the future visions and aspirations of the wise leadership.<br>Since investing in human capital is the main objective, the UAE has been keen on establishing the Ministry of Education and creating the appropriate environment to build pioneering Emirati schools, in terms of standards, form, and content they provide. It also made sure that such schools provided high-quality educational environment and owned the most technically advanced tools to be able to graduate generations that could pursue their university education confidently in higher education institutions to fulfil the requirements of labour market.<br>The MOE has also provided a smart learning system and high-quality digital platforms, side by side with the continuous development of school curriculums, according to national learning standards, assessment policy that is based on assessing for learning, and highest quality standards that match the best international practices. Various learning tracks, moreover, have been provided to support the capabilities and skills of students and achieve the country's strategy of encouraging the culture of creativity and innovation through providing the students with the skills of the 21st century and motivating them to have new ideas that relate to the reality they live in and foresee the future. This will eventually help in finding radical, sustainable solutions to the major issues, improving competitiveness, and supporting smart government in its attempts to keep pace with global <b>advancements, advance education, and push it to broad horizons of excellence, leadership, and competitiveness.<br>Department Definitio</b>n:<br>Director of Customer Services to lead and oversee the operations of Call Centre Operations, Customer Happiness Centre Operations, and Service Quality &amp; Continuous Improvements sections. The role focuses on ensuring exceptional customer experiences, optimizing operations, and driving continuous improvements across all service channels.<br><b>Main Job Duties &amp; Responsibilities:</b><br>Call Centre Operations Section:<br>- Oversee the Call Centre Operations, ensuring efficient and timely handling of customer inquiries.<br>- Develop and implement strategies to improve call response time, first-call resolution, and overall customer satisfaction.<br>- Monitor performance metrics, such as Average Handling Time (AHT) and service level adherence, to achieve organizational targets.<br>- Provide leadership and support to call center teams through training, coaching, and performance monitoring.<br>- Leverage technology and tools to enhance operational efficiency and automate call center processes.<br>Customer Happiness Centre Operations Section:<br>- Ensure Customer Happiness Centers deliver high-quality, customer-centric services aligned with organizational values.<br>- Streamline operations to reduce waiting times, optimize workflow, and ensure timely resolution of inquiries.<br>- Develop initiatives to improve customer experience and achieve high satisfaction rates.<br>- Monitor and analyze customer feedback to identify trends, gaps, and opportunities for service enhancement.<br>- Collaborate with internal departments to resolve systemic issues impacting customer happiness.<br>Service Quality &amp; Continuous Improvements Section:<br>- Develop and implement frameworks for monitoring service quality across all customer service channels.<br>- Define and track Key Performance Indicators (KPIs) to measure and enhance service performance.<br>- Drive continuous improvement initiatives by analyzing processes, identifying inefficiencies, and implementing solutions.<br>- Conduct regular audits and evaluations to ensure compliance with organizational standards and service policies.<br>- Leverage customer satisfaction surveys and feedback to implement targeted improvements.<br>- Foster a culture of innovation and excellence to consistently improve service delivery and operational performance.<br><b>Skills</b><br>- 15+ years of experience in customer service operations, proven expertise in managing call center operations, customer happiness centers, and service quality improvements.<br>- A bachelor s or master s degree within business administration, Customer Service Management, or within a relevant field.<br>- Customer Service Platforms: Expertise in implementing and overseeing customer service management systems (e.g., CRM tools like Salesforce, Zendesk, or Microsoft Dynamics).<br>- Performance Monitoring Systems: Strong ability to analyze metrics and dashboards for service quality, such as Average Handling Time (AHT), First Call Resolution (FCR), and Customer Satisfaction (CSAT).<br>- Process Improvement Frameworks: Familiarity with methodologies like Six Sigma or Lean Management to enhance operational workflows.<br>- Customer Service Excellence: Ability to deliver high-quality customer service, with a strong commitment to customer satisfaction.<br>- Performance Optimization: Skilled in optimizing call center and in-person service operations to improve efficiency and customer satisfaction.<br>- Problem Solving &amp; Escalation Management: Strong problem-solving skills with experience in orchestrating escalation management frameworks and resolving complex customer issues.<br>- Leadership: Effective team leadership and management skills, fostering a positive and productive work environment.<br>- Communication: Strong communication skills for effective collaboration with cross-functional teams and clear, empathetic customer interaction.<br>- Speaking, Reading &amp; Writing English &amp; Arabic.<br><br>

Director of Customer Service

Kempinski Hotel

<div> Ensure the yearly sales budget is achieved and surpassed by assisting to and cooperating with the Director of Sales. </div> <ul> <li> Assist the Director of Sales in the Management of the Sales Team especially in the absence of the Director of Sales and occasionally the Commercial Director.</li> <li> Attend internal Meetings and Conference Calls, and Client Appointments and Client Events in the absence primarily of the Director of Sales but also the Commercial Director.</li> <li> Responsible for key account management on an assigned account  (base or geographic area), ensuring revenue maximization, achievement of personal targets and increasing fair market share versus competitor set.</li> <li> Responsible for prospecting new accounts.</li> <li> Responsible for all segments of assigned geographical markets, which may include, but not be exclusively limited to European markets.</li> <li> Conduct site inspections.</li> <li> Adhere to the Corporate SOP s.</li> <li> Follow up of tentative bookings in the assigned markets.</li> <li> Detailed knowledge of competitor set.</li> <li> Detailed knowledge of all services provided by the Hotel and all relevant facts and figures of hotel.</li> <li> Responsible for timely contracting from the client base responsible for.</li> <li> SMART contracting to ensure optimum yielding during annual rate negotiations.</li> <li> Attend trade shows, sales blitz, workshops, etc. in the assigned markets.</li> <li> Assist the Director of Sales / Commercial Director in defining an annual sales action plan and execute set actions accordingly.</li> <li> Assist the Director of Sales / Commercial Director with the preparation of the annual budget by providing statistics and forecasts of account productions.</li> <li> Execute sales actions within set cost budget structure.</li> <li> Cross Sell other Kempinski Hotels. </li> <li> Aim to achieve the Company Sales Vision.</li> <li> Document all sales actions in SFA (S&amp;C).</li> <li> Update OPERA contact database at all times.</li> <li> Understand, and follow the Company Sales Vision.</li> <li> Participation in Duty Manager rota.</li> <li> Understand and strictly adhere to the Rules &amp; Regulations established in the Employees Handbook and the Hotel s policy on Fire, Hygiene, Health &amp; Safety.</li> <li> Ensure that all potential and real hazards are reported and rectified immediately.</li> <li> Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel. </li> </ul> <div><br> </div>

Asssistant Director of Sales - Leisure

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Asssistant Director of Sales - Leisure