assistant project manager

executive assistant

project director

assistant manager

operations director

associate director

Dubai Holding

<div>
 <p>
  <strong>
   About Dubai Holding Real Estate:
  </strong>
  Dubai Holding&rsquo;s real estate business has developed strategic destinations and communities that offer unique and attractive lifestyle opportunities to meet the evolving needs of Dubai&rsquo;s residents and visitors alike. As a master developer, we invest in sustainable infrastructure, accessibility, community amenities and family-focused facilities including community centres, mosques, schools, supermarkets and landscaping. Our integrated real estate offering also includes a robust land sales portfolio, project management for large-scale projects, as well as top-notch facilities management services.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About the Job:
  </strong>
  An opportunity has arisen for an
  <strong>
   Associate Director - Legal
  </strong>
  to join Dubai Holding Real Estate. At this position, you will be responsible to provide timely and accurate legal advice and legal risk assessment to the Company on all relevant legal matters to ensure protection against legal exposure and liability which will facilitate the implementation of risk mitigation measures and management decision making.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key job responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Review and draft construction contracts on the Group&rsquo;s template terms for projects across the Dubai Holding portfolio. Advising the business on key risks therein.
  </li>
  <li>
   Amend template terms to align with commercial and legal requirements and advise the business on specific contractual amendments and the associated risks.
  </li>
  <li>
   Provide advice to the business on live projects where legal issues arise; such as advising regarding contractual remedies for contractor poor performance (delays, insolvency etc.) including large &lsquo;showpiece&rsquo; projects. Draft contractual notices and correspondence to contractors/consultants to support the business in ensuring compliance with relevant agreements.
  </li>
  <li>
   Provide support to the business on construction pre-dispute matters and construction disputes related to various issues such as defects and assist with preparation and conduct of arbitrations. Act as liaison with the business in respect of developments to obtain authorization to appoint external counsel, independent experts etc.
  </li>
  <li>
   Act as primary contact for external Counsel and experts etc. on construction matters.
  </li>
  <li>
   Review procurement and construction contracts concerning a wide range of subject matters and works including agreements based on the Group&rsquo;s templates as well as bespoke forms.
  </li>
  <li>
   Review and advise on Authority-related agreements concerning development matters.
  </li>
  <li>
   Advising the business on ancillary construction related documents such as bonds/security and warranties, including Notices of Assignment from Contractors and in the event of encashment of bonds.
  </li>
  <li>
   Keep up to date with relevant laws and procedures relating to Company&rsquo;s business.
  </li>
  <li>
   Demonstrate compliance with legal policies and procedures and obtain approvals where required.
  </li>
  <li>
   Legal risks managed/ mitigated
  </li>
  <li>
   Legal risks identified
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About you:
  </strong>
 </p>
 <ul>
  <li>
   Minimum 8-10 years post qualification experience.
  </li>
  <li>
   Qualified as a Solicitor in England &amp; Wales and/or other relevant jurisdiction.
  </li>
  <li>
   Knowledge of the laws of Dubai (preferred).
  </li>
  <li>
   Knowledge of FIDIC based contracts.
  </li>
  <li>
   Strong legal writing and drafting skills.
  </li>
  <li>
   Business Acumen
  </li>
  <li>
   Strategic thinking and decision-making skills.
  </li>
  <li>
   Ability to work in a collaborative, multicultural team environment.
  </li>
  <li>
   Strong analytical and problem-solving skills to identify potential legal risks and develop strategies to mitigate them.
  </li>
  <li>
   Ability to conduct due diligence on transactions and assess legal implications.
  </li>
  <li>
   Excellent interpersonal and communication skills.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   <strong>
    About the Benefits:
   </strong>
   At Dubai Holding, we're committed to nurturing the success and well-being of our colleagues. Join our dynamic and diverse team, and enjoy a comprehensive benefits package that includes competitive compensation, career development opportunities, and a collaborative work environment. We strongly believe in creating an empowered workforce that will help us build a connected city for tomorrow. We are committed to attracting the brightest minds and nurturing the most pioneering candidates who desire to make a great impact on the future of Dubai.
  </li>
 </ul>
</div>


Associate Director - Legal

AECOM

<p></p><div><div><div><h2 class="jobSectionHeader"><b>Company Description</b></h2></div><div><p><b>
Work with Us. Change the World.</b></p><p>
At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world&rsquo;s most complex challenges and build legacies for future generations.</p><p>
There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.</p><p>
We're one global team driven by our common purpose to deliver a better world. Join us.</p></div></div><p></p><div><div><h2 class="jobSectionHeader"><b>
Job Description</b></h2></div><div><p>
AECOM are currently seeking an Associate Director to join our Advisory team in the sub-practice area of P3 Technical Advisory.</p><p>
Other sub-practice areas within our Advisory business includes Asset, Project Monitoring, Risk Management, Program, Strategy+, Procurement + Contracts and Construction Business Intelligence services, allowing the successful candidate to collaborate across our Advisory team and advise our clients across a wide range of built asset and infrastructure projects.</p><p>
We are looking for highly motivated applicants who possess specific knowledge and experience in this sub-practice area in addition to outstanding analytical, communication and creative skills. The successful candidate will report to our Advisory Lead for the Middle East with responsibility to lead, develop and grow our P3 Technical Advisory sub-practice in the delivery of services across the region, identify and secure of new sources of work, develop client relationships and lead client engagement in the UAE, KSA, Qatar and Bahrain markets.</p><p><b>
Experience and Qualifications</b></p><ul><li>
Minimum 15 years relevant post education experience.</li><li>
Bachelor&rsquo;s degree in engineering / construction management / project management or equivalent.</li></ul><p><b>
Outline of Duties</b></p><ul><li>
Lead, develop and grow our P3 Technical Advisory sub-practice in the delivery of services across the region, identify and secure of new sources of work, develop client relationships and lead client engagement in the UAE, KSA, Qatar and Bahrain markets.</li><li>
Liaising with client and other stakeholders.</li><li>
Manages the resources with the team, all within the established budgets.</li><li>
Leads proposals and bids for opportunities.</li><li>
Raising the company and professional profile by as an industry leader and / or thought leader.</li><li>
Accountable for a variety of complex deliverables throughout the lifecycle of multiple projects.</li><li>
Ensuring the client receives the assistance needed to implement the recommendations / solutions.</li><li>
Technical report writing in accordance with international standards.</li><li>
Preparing and facilitating workshops.</li><li>
Carrying out research and data collection.</li><li>
Conducting problem solving analysis and technical analysis of data gathered.</li><li>
Preparing and presenting recommendation papers, reports, process; procedure and system manuals.</li><li>
Formulating and implementing recommendations \ solutions.</li><li>
Interprets data and presents to clients.</li><li>
Presents project deliverables to clients.</li></ul><p><b>
Technical Skills Range</b></p><p>
Candidates will be expected to possess skills in the following core areas:</p><ul><li>
Knowledge and experience in the delivery of P3 technical services in the region.</li><li>
Demonstrate an understanding and ability to work with other advisors associated with projects.</li></ul><p>
Candidates will also be expected to possess skills in one or more of the following:</p><ul><li>
Proficiency in Microsoft Office Suite.</li><li>
Project management, project work planning, scheduling and resource deployment.</li></ul><p><b>
Culture and Personality</b></p><p>
Candidates will be expected to possess as many of these attributes as possible:</p><ul><li>
Highly collaborative, highly communicative and highly creative.</li><li>
Excellent oral, written and visual communication skills.</li><li>
Comfortable in a fast-paced, open and creative environment.</li><li>
Ability to lead workshops, focus groups and presentations.</li><li>
Familiarity with research methodologies and processes.</li><li>
High degree of flexibility and agility.</li></ul></div></div><p></p><div><div><h2 class="jobSectionHeader"><b>
Qualifications</b></h2></div><div><ul><li>
Bachelor&rsquo;s and Master&rsquo;s degree and professional qualifications in one or more of business, economics, architecture, planning, design, social science or engineering</li><li>
Minimum 15 years relevant post education experience in design, business consulting</li></ul></div></div><p></p><div><div><h2 class="jobSectionHeader"><b>
Additional Information</b></h2></div><div></div><div><p><b>
About AECOM</b></p><p>
AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&amp;D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.</p><p>
AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients&rsquo; complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle &ndash; from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at aecom.com.</p><p><b>
What makes AECOM a great place to work</b></p><p>
You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you&rsquo;ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you&rsquo;ve always envisioned. Here, you&rsquo;ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity.</p><p>
As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.</p></div></div></div>

Associate Director - Advisory

Michael Page

<p>We are seeking an accomplished Associate Director - Financial Planning & Analysis to join a leading group in Dubai. The role will be responsible for driving budgeting, forecasting, reporting, and financial control activities, while offering strategic financial advice to senior leadership to ensure profitability and long-term business growth.</p> Client Details <p>Our client is a diversified, UAE-headquartered group with a strong regional presence. The business operates across multiple industries and is recognized for delivering large-scale, high-impact projects.</p> Description Budgeting, MIS and Forecasting <ul> <li>Lead the preparation of monthly MIS reports to management, ensuring accuracy and timeliness for effective decision-making.</li> <li>Implement and enhance financial models to ensure reliability of budgetary assumptions and reporting processes.</li> <li>Prepare and consolidate annual budgets and forecasts, coordinating with subsidiaries and departments.</li> <li>Review and analyse variances across income statement and balance sheet items with detailed commentary.</li> <li>Support quarterly financial reviews and adjustments based on market conditions.</li> <li>Prepare financial forecasts to support business planning and allocations.</li> <li>Guide unit heads and line managers in interpreting and managing their budgets.</li> <li>Liaise with senior leadership on escrow-level cash flows (sales, capex, collections) for projects.</li> <li>Assist with reviews of project reports, EMC submissions, and ad-hoc financial analysis.</li> </ul> Reports, Systems and Tools <ul> <li>Design and implement financial policies, processes, and reporting structures aligned with business objectives.</li> <li>Oversee Hyperion and EPBCS systems to ensure accurate budget preparation and monitoring.</li> <li>Develop dashboards and financial reports to provide proactive insights to management.</li> <li>Ensure reporting processes comply with internal standards and continuous improvement objectives.</li> </ul> Financial Reporting and Control <ul> <li>Review management reports and financial analysis within deadlines.</li> <li>Address escalated issues, propose resolutions, and ensure closure of variances.</li> <li>Support corporate-level projects and initiatives, contributing to overall company goals.</li> </ul> Processes and Policies Review <ul> <li>Develop and enhance internal controls, policies and procedures aligned with IFRS and regulatory requirements.</li> <li>Promote automation and digitalization of financial systems to improve efficiency.</li> <li>Identify process improvements and implement streamlined workflows for accuracy and timeliness.</li> </ul> Leadership and Other Tasks <ul> <li>Provide direction and mentorship to finance teams, setting objectives and managing performance.</li> <li>Support career development of direct reports while creating a collaborative, high-performance culture.</li> <li>Drive departmental objectives in alignment with overall organizational strategy.</li> </ul> Profile <ul> <li>Bachelor's degree in Finance or Accounting; Master's degree preferred.</li> <li>Professional Accounting Qualification (CA, ACCA, CPA or equivalent).</li> <li>10+ years' experience in finance with strong focus on FP&A.</li> <li>Proven track record in large-scale projects, real estate, construction, or similar industries.</li> <li>Proficiency in ERP systems (SAP/Oracle) and financial tools (Excel, Power BI).</li> <li>Strong analytical, financial modelling, and forecasting skills.</li> <li>Skilled in developing budgets, leading strategic planning, and presenting financial insights to senior leadership.</li> <li>Strong leadership and stakeholder management skills, with the ability to mentor and manage cross-functional teams.</li> </ul> Job Offer <p>Opportunity to join a prestigious UAE-based group with a strong market reputation. Senior leadership role offering broad exposure across financial planning, strategy, and reporting. Work alongside high-performing teams on large-scale projects with long-term growth potential. A platform to drive process automation and transformation within a dynamic environment. Competitive compensation package and benefits in line with seniority of the role.</p> Skills <p>FP&A, financial analysis, budgeting, forecasting, variance analysis</p>

Associate Director - FP&A

Careem

<div>
 <strong>
  About the Company
  <br/>
  <br/>
 </strong>
 Careem is building the Everything App for the greater Middle East &mdash; making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people&rsquo;s lives and build an awesome organisation that inspires.
 <br/>
 <br/>
 Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region&rsquo;s best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries, from Morocco to Pakistan.
 <br/>
 <br/>
 <strong>
  <em>
   We&rsquo;re now entering our next chapter &mdash; one powered by AI. We&rsquo;re looking for AI talent: curious problem-solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it&rsquo;s streamlining operations, enhancing customer experience, or reimagining internal systems &mdash; we want people who can make Careem work smarter and move faster.
   <br/>
   <br/>
  </em>
 </strong>
 <strong>
  About The Team
  <br/>
  <br/>
 </strong>
 You will join Careem&rsquo;s New Ventures team - the launchpad for our next big bets. It&rsquo;s where bold ideas become businesses that move our region forward. Careem Box is our B2C delivery service that empowers users to seamlessly send, receive, or shop for items across the city &mdash; all through a few taps on the app! As part of this dynamic and entrepreneurial team, you will help shape Careem&rsquo;s next growth horizon, working alongside passionate owners who embody ambition, innovation, and an unwavering commitment to creating value for our customers, partners, colleagues, and Captains.
 <br/>
 <br/>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 We are looking for an ambitious and entrepreneurial Associate Director to lead Careem Box operations across the UAE and Jordan. We&rsquo;re seeking someone who takes full ownership of driving growth, optimizing performance, and delivering the bold P&amp;L ambitions we&rsquo;ve set for each market.
 <br/>
 <br/>
 This role calls for a true go-getter - someone who embraces challenges, moves fast, and finds solutions no matter what stands in the way. They bring structure and commercial rigor to everything they do, driving excellence across every part of the operation. Beyond flawless execution, we&rsquo;re looking for someone who thinks creatively &mdash; finding new ways to scale, differentiate, and make Careem Box the most dependable delivery partner in the region.
 <br/>
 <br/>
 <strong>
  What You&rsquo;ll Do
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Own the full P&amp;L and strategic performance of Careem Box in UAE and Jordan - guiding growth, commercial, marketing, and operational functions to deliver sustainable business impact.
  </li>
  <li>
   Define and execute high-impact market strategies to drive customer acquisition, engagement, retention, and lifetime value, while continuously improving platform efficiency and unit economics.
  </li>
  <li>
   Lead commercial and strategic partnerships, unlocking new demand channels and enhancing the value proposition for both senders and couriers.
  </li>
  <li>
   Drive operational excellence at scale, optimizing key metrics such as delivery speed, reliability, and cost-to-serve across complex and dynamic markets.
  </li>
  <li>
   Influence cross-functional priorities by working closely with Product, Data, Marketing, Growth, Finance, Legal, and Care teams to overcome barriers, launch new capabilities, and deliver seamless market operations.
  </li>
  <li>
   Leverage data and insights to monitor performance, identify key trends, and guide strategic decision-making and resource allocation.
  </li>
  <li>
   Represent Careem externally, building strong relationships with regulators, partners, and ecosystem stakeholders to advance the business and ensure compliance with local laws.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You&rsquo;ll Need
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong business acumen with proven P&amp;L ownership and the ability to connect strategic vision to commercial impact.
  </li>
  <li>
   Structured problem-solving skills with a sharp commercial mindset and the ability to turn insights into action.
  </li>
  <li>
   A go-getter attitude &ndash; driven, resourceful, ready to roll up your sleeves to get things done.
  </li>
  <li>
   Exceptional stakeholder management and communication skills, with the ability to align diverse teams around shared goals.
  </li>
  <li>
   Experience leading cross-functional teams in fast-paced, high-growth environments.
  </li>
  <li>
   Creativity and curiosity to challenge the status quo, find new growth levers, and think outside the Box.
  </li>
  <li>
   Experience in B2C tech, delivery, or logistics environments is a plus, especially in fast-paced, customer-centric settings.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We&rsquo;ll Provide You
  <br/>
  <br/>
 </strong>
 We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:
 <br/>
 <br/>
 <ul>
  <li>
   Work and learn from great minds by joining a community of inspiring colleagues.
  </li>
  <li>
   Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
  </li>
  <li>
   Explore new opportunities to learn and grow every day.
  </li>
  <li>
   Work 4 days a week in office &amp; 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
  </li>
  <li>
   Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.
  </li>
 </ul>
</div>


Associate Director - Careem Box

dentsu

Performance Associate Director - E-Commerce <p>We are seeking an experienced Performance Associate Director for E-Commerce to lead performance-driven accounts and deliver measurable growth across large-scale retail and e-commerce clients. This role requires a strong background in performance marketing, digital commerce, and retail marketing, ideally within the GCC region. You will work closely with the E-Commerce Director and senior leadership to design and execute strategies that meet ambitious revenue and ROI targets.</p> Key Responsibilities <ul><li>Lead and oversee end-to-end e-commerce marketing campaigns across paid search, paid social, display, and shopping</li><li>Partner with clients to translate their commercial goals into actionable digital strategies</li><li>Own campaign performance with a laser focus on revenue delivery, sales KPIs, and return on ad spend (ROAS)</li><li>Provide strategic recommendations on media mix, targeting, and optimization tactics</li><li>Supervise a team of managers and executives, ensuring high-quality delivery and knowledge sharing</li><li>Build strong relationships with stakeholders and manage senior-level client communications</li><li>Conduct regular performance reviews, insights reports, and forecasting for key accounts</li><li>Stay ahead of trends in e-commerce, ad tech, and consumer behavior within GCC markets</li></ul> Requirements <ul><li>6+ years of proven experience in performance and e-commerce marketing, ideally within GCC markets</li><li>Demonstrated expertise in retail and digital commerce business models</li><li>Strong command of Google, Meta, and performance-driven platforms</li><li>Excellent client-facing and stakeholder management skills</li><li>Analytical mindset with experience in data-led decision making</li><li>Proven track record of hitting revenue KPIs across multiple accounts</li><li>Leadership experience with the ability to coach and inspire a growing team</li></ul> Location & Brand <ul><li>Location: Dubai</li><li>Brand: Carat</li><li>Time Type: Full time</li><li>Contract Type: Permanent</li></ul> Job Function <ul><li>Research, Analyst, and Information Technology</li><li>Industries: Advertising Services</li></ul><p>Referrals increase your chances of interviewing at dentsu by 2x</p>

Performance Associate Director - E-Commerce

Concentrix

<div><h3 class="jobSectionHeader"><b>1. Service Delivery &amp; Operations Management</b></h3><ul>
<li><p>Oversee day-to-day delivery of services across multiple programs or locations.</p></li>
<li><p>Ensure SLA/KPI adherence, process compliance, and performance consistency.</p></li>
<li><p>Lead capacity planning, forecasting, and resource optimization for assigned accounts.</p></li>
</ul><h3 class="jobSectionHeader"><b>2. Client Relationship Management</b></h3><ul>
<li><p>Serve as the senior operational contact for client leadership.</p></li>
<li><p>Drive strong governance through regular reviews, insights, and performance updates.</p></li>
<li><p>Build long-term client trust and partnership to support operational stability and account longevity.</p></li>
</ul><h3 class="jobSectionHeader"><b>3. </b><b>Sales, Revenue &amp; Base Growth</b><b> (New Section Added)</b></h3><ul>
<li><p>Identify and pursue upsell, cross-sell, and base growth opportunities within existing accounts.</p></li>
<li><p>Collaborate with Sales, Solutions, and Finance teams to prepare proposals, SOWs, and pricing.</p></li>
<li><p>Present operational enhancements and value-added solutions that can drive additional revenue.</p></li>
<li><p>Influence contract extensions and renewals through strong performance and relationship-building.</p></li>
<li><p>Track revenue performance and support achievement of quarterly/annual growth targets.</p></li>
</ul><h3 class="jobSectionHeader"><b>4. People Leadership</b></h3><ul>
<li><p>Manage and mentor Operations Managers, Supervisors, and support teams.</p></li>
<li><p>Implement effective performance management, training, and engagement strategies.</p></li>
<li><p>Drive culture-building initiatives and ensure alignment with organizational values.</p></li>
</ul><h3 class="jobSectionHeader"><b>5. Quality, Compliance &amp; Risk Management</b></h3><ul>
<li><p>Ensure adherence to process controls, compliance standards, and audit requirements.</p></li>
<li><p>Partner with Quality and Training to drive continuous improvement in service delivery.</p></li>
<li><p>Monitor risk indicators and implement mitigation strategies proactively.</p></li>
</ul><h3 class="jobSectionHeader"><b>6. Continuous Improvement &amp; Transformation</b></h3><ul>
<li><p>Champion Lean, Six Sigma, automation, and digital transformation initiatives.</p></li>
<li><p>Identify process gaps and reduce inefficiencies through structured improvement plans.</p></li>
<li><p>Lead pilots, transitions, and adoption of new technologies where applicable.</p></li>
</ul><h3 class="jobSectionHeader"><b>7. Financial Management</b></h3><ul>
<li><p>Support P&amp;L management for assigned accounts through cost control and productivity improvements.</p></li>
<li><p>Track operational budgets, headcount planning, and cost-saving initiatives.</p></li>
<li><p>Drive margin improvement and financial sustainability of accounts.</p></li>
</ul><h2 class="jobSectionHeader"><b>Required Qualifications &amp; Experience</b></h2><ul>
<li><p>Bachelor&rsquo;s degree required; MBA preferred.</p></li>
<li><p>10&ndash;15+ years in BPO operations with at least 5 years in a senior leadership role.</p></li>
<li><p>Proven success in client management and cross-functional collaboration.</p></li>
<li><p>Experience identifying and driving <b>revenue growth or account mining</b> initiatives.</p></li>
<li><p>Strong understanding of operational metrics, automation, and quality frameworks.</p></li>
</ul><h2 class="jobSectionHeader"><b>Key Skills &amp; Competencies</b></h2><ul>
<li><p>Excellent communication, executive presence, and influencing skills.</p></li>
<li><p>Strong analytical and business acumen, especially relating to revenue and cost drivers.</p></li>
<li><p>Ability to identify growth opportunities and convert them into business wins.</p></li>
<li><p>Expertise in performance management, WFM, and continuous improvement tools.</p></li>
<li><p>Strong stakeholder management and negotiation capabilities.</p></li>
</ul><h2 class="jobSectionHeader"><b>Performance Indicators</b></h2><ul>
<li><p>SLA/KPI performance achievement</p></li>
<li><p>Client satisfaction (CSAT/NPS)</p></li>
<li><p><b>Revenue growth, base growth, and upsell success</b></p></li>
<li><p>Operational efficiency metrics (AHT, utilization, shrinkage, etc.)</p></li>
<li><p>Attrition and employee engagement scores</p></li>
<li><p>Cost management and margin improvement</p></li>
<li><p>Delivery of automation/CI initiatives</p></li></ul></div>

Associate Director Delivery

DUBAI PROPERTIES GROUP LLC

<p><strong>Governance & Framework Application in Foundry Platform</strong></p><p>Act as the embedded data protection lead for the Foundry platform programme, ensuring all use cases are designed and implemented in full alignment with the DH Data Protection Framework, applicable laws, and privacy by design principles.</p><ul><li>Apply the Group’s data protection framework to projects in scope, ensuring policies, procedures, and templates are clearly understood and adopted by relevant teams.</li><li>Support business owners in complying with all required processes and artefacts (e.g., DPIAs, TIAs, ROPAs, LIAs, data maps) relevant to their use cases.</li><li>Oversee the data ingestion process to verify all controls are in place before data is introduced into the platform, mitigating risks early.</li><li>Ensure that evolving regulatory requirements—including emerging AI regulations such as the EU AI Act—are reflected in project documentation, controls, and workflows.</li><li>Promote consistent and practical application of the framework by providing guidance and clarity on how requirements apply specifically to the Foundry platform.</li></ul><p><strong>Compliance & Risk Management: Privacy by Design and AI</strong></p><p>Embed privacy by design and data protection principles at the earliest stages of project design and development.</p><ul><li>Advise on Data Protection Impact Assessments (DPIAs) and AI Impact Assessments for relevant use cases.</li><li>Identify use cases that may trigger obligations under the EU AI Act or other applicable AI regulations, escalating them for further review as appropriate.</li><li>Ensure project documentation clearly captures decision rationales, risk mitigations, and alignment with privacy by design/default policies.</li><li>Drive awareness and understanding during sign-off processes to ensure stakeholders fully appreciate the data protection implications of their projects.</li></ul><p><strong>Compliance & Risk Management – Use Case Oversight</strong></p><p>Provide proactive oversight of all Foundry use cases to ensure they are compliant, risk-assessed, and well-documented prior to go-live.</p><ul><li>Work closely with business owners to identify data protection risks early, including those arising from AI capabilities and cross-border data flows.</li><li>Ensure that use cases are supported by appropriate risk assessments, privacy notices, and legal bases, with clear records of approval and stakeholder engagement.</li><li>Collaborate with Legal to address complex or emerging regulatory issues.</li><li>Maintain oversight of processing activities to ensure Records of Processing Activities (ROPAs) for Foundry are accurate, comprehensive, and regularly updated.</li><li>For use cases that present data protection risks which are non-compliant but commercially compelling, lead the preparation of detailed risk assessments outlining likelihood, impact, and residual risk. This assessment is communicated to the DPO to support executive-level decision-making regarding risk acceptance.</li></ul><p><strong>Data Subject Rights & Incident Management Support</strong></p><p>Oversee and support the handling of data subject requests and incident response within the Foundry environment.</p><ul><li>Ensure requests are identified, tracked, and fulfilled within statutory timeframes.</li><li>Collaborate with technical teams to enable accurate extraction, correction, or deletion of data from the platform.</li><li>Support investigations of data incidents and embed lessons learned into ongoing processes to prevent recurrence.</li></ul><p><strong>Assurance & Continuous Improvement</strong></p><p>Provide independent assurance to the DPO that Foundry use cases remain compliant and risks are effectively managed.</p><ul><li>Conduct targeted assurance reviews of high-risk or AI-related use cases.</li><li>Work with stakeholders to close gaps and drive continuous improvement.</li><li>Maintain an up-to-date risk register for Foundry processing activities, ensuring clear accountability and timelines for mitigation.</li></ul><p><strong>Engagement & Awareness</strong></p><p>Lead efforts to build privacy capability and embed a privacy-conscious culture within Foundry teams.</p><ul><li>Deliver targeted training and practical workshops tailored for business owners, developers, and analysts involved with the platform.</li><li>Develop role-specific guides and quick-reference materials to help teams navigate complex data protection and AI requirements.</li><li>Serve as a trusted point of contact for data protection queries, ensuring timely escalation and resolution of issues.</li></ul>

Associate Director Data Protection

Explore 465+ Associate director in Dubai this January. Find roles across top companies and apply now to boost your career.