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client services manager

Invespy

Job SummaryAs Client Services Manager, you will be the go-to person for your assigned clients, managing relationships, coordinating internal teams, and ensuring campaigns are executed with excellence. You&rsquo;ll oversee project timelines, budgets, and deliverables&mdash;keeping everything running smoothly while ensuring clients&rsquo; expectations are exceeded.Key Responsibilities Client Relationship Management<ul><li>Be the primary point of contact for assigned client accounts.</li><li>Build and maintain strong, long-term client relationships based on trust and delivery.</li><li>Understand clients' businesses and proactively propose solutions to meet their marketing needs.</li></ul>Campaign &amp; Project Management<ul><li>Oversee day-to-day delivery of multi-channel campaigns (digital, print, OOH, etc.).</li><li>Collaborate with creative, digital, and media teams to ensure timely, high-quality output.</li><li>Track project progress, adjust timelines, and solve issues as they arise.</li></ul>Strategy &amp; Planning<ul><li>Support the development of campaign strategies aligned with client objectives.</li><li>Participate in brainstorming sessions and contribute ideas during planning and pitch phases.</li><li>Review campaign performance metrics and compile reports for clients.</li></ul>Financial Management<ul><li>Prepare estimates, manage budgets, and track client billing and invoicing.</li><li>Ensure financial accuracy and profitability of each account.</li></ul>Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree in Marketing, Communications, Business, or a related field.</li><li>3&ndash;5 years of experience working at an advertising or creative agency is essential.</li><li>Proven track record of managing real estate or hospitality sector clients is preferred.</li><li>Demonstrated success in handling end-to-end client campaigns with multiple deliverables and stakeholders.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Do you have advertising agency experience?</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Client Services Manager - ADVERTISING AGENCY EXPERIENCE IS A MUST

Stree Group

<div>As a Relationship Manager at STREE Real Estate, you will be responsible for building and maintaining strong relationships with clients and potential clients. You will act as the main point of contact for clients and ensure their satisfaction with our services.</div> <div> Responsibilities: <ul> <li>Establish and maintain strong client relationships through regular close contact, which will include regular face-to-face meetings, telephone, and email communication.</li> <li>Understand the client s needs and provide them with tailored solutions based on our services.</li> <li>Resolve any issues and problems faced by clients and deal with complaints to maintain trust.</li> <li>Play an integral part in generating new sales that will turn into long-lasting relationships.</li> </ul> Qualifications: <ul> <li>Proven experience as a relationship manager.</li> <li>Experience in sales or client service environment.</li> <li>Excellent interpersonal and communication skills.</li> <li>Knowledge of customer relationship management (CRM) practices.</li> </ul></div>

Relation Managar

Royal Smart Limousine L.L.C

Royal Smart Limousine is Dubai’s leading provider of premium chauffeur and corporate transportation services, trusted by government entities, top-tier corporates, luxury hotels, and international clients. As part of our ongoing expansion, we are seeking an experienced and client-focused Client Relationship Manager to strengthen our corporate partnerships and ensure superior service delivery across all accounts.Position OverviewThe Client Relationship Manager will play a strategic role in nurturing and expanding Royal Smart Limousine’s corporate client base. This position requires a strong communicator, skilled negotiator, and detail-oriented professional capable of managing complex contracts, maintaining long-term business relationships, and driving corporate growth initiatives.The ideal candidate will have deep knowledge of UAE B2B sales, contract management, and customer retention strategies, and will serve as the key liaison between clients and internal departments to ensure exceptional service delivery.Key ResponsibilitiesClient Relations & Corporate Sales<ul><li>Build and maintain strong, long-term relationships with existing and new corporate clients.</li><li>Identify business growth opportunities within government, hospitality, events, and enterprise sectors.</li><li>Develop customized proposals, quotations, and presentations for prospective clients.</li><li>Negotiate pricing, contract terms, and service agreements in line with company policies.</li><li>Ensure client satisfaction through consistent communication and proactive issue resolution.</li></ul>Contract & Account Management<ul><li>Manage the full contract lifecycle — from tender submissions and contract drafting to renewal and amendment.</li><li>Liaise with the Legal and Finance teams for document review and compliance verification.</li><li>Track contract performance, renewal timelines, and service-level agreements (SLAs).</li><li>Maintain an updated database of all client accounts, contracts, and renewal schedules.</li></ul>Market & Performance Analysis<ul><li>Conduct competitor and market research to identify emerging corporate opportunities.</li><li>Monitor key account performance using CRM and ERP dashboards.</li><li>Prepare monthly business reviews and revenue forecasts for senior management.</li></ul>

Client Relationship Manager

Visa

<div>
 
 Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose &ndash; to uplift everyone, everywhere by being the best way to pay and be paid.
 
 
 
 
 Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
 
 
 
 
 
 
 Job Description
 
 
 
 
 The Client Service Professional Services Lead will be responsible for driving the strategic execution and operational excellence of Visa&rsquo;s Client Services (CS) Professional Services across the CEMEA region. As part of the Client Services function, which focuses on onboarding, implementation and client success activities, this role will lead cross-functional initiatives, manage service line performance, and ensure delivery of high-impact client engagements including Implementation, Managed Services, Education Services, and Optimization Services. The role requires a strong blend of strategic thinking, client-centricity, and execution rigor to drive measurable outcomes for Visa's clients.
 
 
 
 
 Key Responsibilities:
 
 
 
 
 Strategic Leadership &amp; Program Management
 
 
 
 <ul>
 <li>
 Lead the activation and execution of the CEMEA CS Professional Services Charter, aligning with key objectives and growth targets. Ensure that strategic initiatives are clearly communicated and understood across stakeholders
 </li>
 <li>
 Drive cross-functional collaboration across service lines and geographies, ensuring alignment with Client Services, Sales, and Visa Consulting &amp; Analytics stakeholders.
 </li>
 <li>
 Support Sales Operations and Revenue Operations efforts by enabling sales teams and contributing to the achievement of professional services targets as part of OKRs.
 </li>
 <li>
 Oversee commercialization strategies for bundled services and packaged propositions
 </li>
 </ul>
 
 Client Engagement &amp; Delivery Excellence
 
 
 
 <ul>
 <li>
 Serve as the point of contact for strategic client engagements, coordinating delivery efforts across internal teams.
 </li>
 <li>
 Clarify delivery responsibilities and ensure seamless coordination
 </li>
 <li>
 Lead client success initiatives, upsell strategies, and pilots
 </li>
 <li>
 Drive growth through CS Managed Services and Large Client Education initiatives across CEMEA, fostering impactful client engagements and delivering value propositions
 </li>
 </ul>
 
 Training &amp; Capability Building
 
 
 
 <ul>
 <li>
 Design and deliver training programs covering the full professional services menu and implementation best practices
 </li>
 <li>
 Develop and maintain service catalogs and pitch materials, applying best practices in presentation and client communication
 </li>
 </ul>
 
 Operational Oversight &amp; Metrics
 
 
 
 <ul>
 <li>
 Collaborate with finance and operations teams to set and track revenue targets, OPEX allocations, and pipeline management
 </li>
 <li>
 Monitor strategic program performance and lead governance efforts
 </li>
 <li>
 Support staffing and resource planning across service lines and regions
 </li>
 </ul>
 
 This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. &ZeroWidthSpace;
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 Basic Qualifications:
 
 
 
 
 <ul>
 <li>
 10+ years of relevant work experience with a Bachelor&rsquo;s Degree or at least 7 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 4 years of work experience with a PhD, OR 13+ years of relevant work experience.
 </li>
 </ul>
 
 
 
 
 Preferred Qualifications:
 
 
 
 
 <ul>
 <li>
 12 or more years of work experience with a Bachelor&rsquo;s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
 </li>
 <li>
 10+ years in client services, professional services, or strategic program management, preferably in technical consulting environments
 </li>
 <li>
 Proven experience in leading cross-functional teams and managing complex client engagements.
 </li>
 <li>
 Excellent communication, stakeholder management, and presentation skills, including experience engaging with C-level stakeholders.
 </li>
 <li>
 Ability to work in a fast-paced, matrixed environment with global and regional teams.
 </li>
 <li>
 Proficiency in data and technical skills including Power BI, data visualization, and automation tools.
 </li>
 <li>
 Familiarity with AI and Gen AI tools and their application in client services.
 </li>
 <li>
 Strong understanding of Visa&rsquo;s Client Services and Managed Services offerings (such as Disputes operation, Rule management, etc. ). Industry experience in banking or financial institutions (FIs).
 </li>
 <li>
 Functional expertise in learning &amp; development, consultancy/advisory, and capability building
 </li>
 <li>
 Experience in program design and delivery, and B2B sales enablement.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
 
 
 
</div>

Client Service Professional Services Lead

<div>Company Description 
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose &ndash; to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa. 
Job Description 
The Client Service Professional Services Lead will be responsible for driving the strategic execution and operational excellence of Visa&rsquo;s Client Services (CS) Professional Services across the CEMEA region. As part of the Client Services function, which focuses on onboarding, implementation and client success activities, this role will lead cross-functional initiatives, manage service line performance, and ensure delivery of high-impact client engagements including Implementation, Managed Services, Education Services, and Optimization Services. The role requires a strong blend of strategic thinking, client-centricity, and execution rigor to drive measurable outcomes for Visa's clients.
Key Responsibilities:
Strategic Leadership &amp; Program Management<ul><li>
Lead the activation and execution of the CEMEA CS Professional Services Charter, aligning with key objectives and growth targets. Ensure that strategic initiatives are clearly communicated and understood across stakeholders</li><li>
Drive cross-functional collaboration across service lines and geographies, ensuring alignment with Client Services, Sales, and Visa Consulting &amp; Analytics stakeholders.</li><li>
Support Sales Operations and Revenue Operations efforts by enabling sales teams and contributing to the achievement of professional services targets as part of OKRs.</li><li>
Oversee commercialization strategies for bundled services and packaged propositions</li></ul>
Client Engagement &amp; Delivery Excellence<ul><li>
Serve as the point of contact for strategic client engagements, coordinating delivery efforts across internal teams.</li><li>
Clarify delivery responsibilities and ensure seamless coordination</li><li>
Lead client success initiatives, upsell strategies, and pilots</li><li>
Drive growth through CS Managed Services and Large Client Education initiatives across CEMEA, fostering impactful client engagements and delivering value propositions</li></ul>
Training &amp; Capability Building<ul><li>
Design and deliver training programs covering the full professional services menu and implementation best practices</li><li>
Develop and maintain service catalogs and pitch materials, applying best practices in presentation and client communication</li></ul>
Operational Oversight &amp; Metrics<ul><li>
Collaborate with finance and operations teams to set and track revenue targets, OPEX allocations, and pipeline management</li><li>
Monitor strategic program performance and lead governance efforts</li><li>
Support staffing and resource planning across service lines and regions</li></ul>
This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. 
 
 
Qualifications 
Basic Qualifications:<ul><li>
10+ years of relevant work experience with a Bachelor&rsquo;s Degree or at least 7 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 4 years of work experience with a PhD, OR 13+ years of relevant work experience.</li></ul> 
Preferred Qualifications:<ul><li>
12 or more years of work experience with a Bachelor&rsquo;s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD</li><li>
10+ years in client services, professional services, or strategic program management, preferably in technical consulting environments</li><li>
Proven experience in leading cross-functional teams and managing complex client engagements.</li><li>
Excellent communication, stakeholder management, and presentation skills, including experience engaging with C-level stakeholders.</li><li>
Ability to work in a fast-paced, matrixed environment with global and regional teams.</li><li>
Proficiency in data and technical skills including Power BI, data visualization, and automation tools.</li><li>
Familiarity with AI and Gen AI tools and their application in client services.</li><li>
Strong understanding of Visa&rsquo;s Client Services and Managed Services offerings (such as Disputes operation, Rule management, etc. ). Industry experience in banking or financial institutions (FIs).</li><li>
Functional expertise in learning &amp; development, consultancy/advisory, and capability building</li><li>
Experience in program design and delivery, and B2B sales enablement.</li></ul> 

Additional Information 
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.</div>

<div>Company Description 
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose &ndash; to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa. 
Job Description 
The VCA Manager (Commercial and Money Movement Services) will be a key member of the Visa Consulting &amp; Analytics team in the Middle East, based in Dubai and covering the GCC and NALP regions. This role focuses on commercial payments and money movement services, a strategic growth area for Visa as we expand beyond consumer payments into new payments flows between businesses, individuals, and governments. We are seeking motivated professionals who are passionate about combining data-driven insights with strategic consulting to drive impact for Visa&rsquo;s clients across the region.
Key Responsibilities<ul><li>
Lead consulting projects or workstreams focused on commercial payment flows, using data-driven analysis to solve client challenges</li><li>
Execute project activities following Visa&rsquo;s consulting delivery frameworks and methodologies to ensure quality and consistency</li><li>
Conduct data analysis, benchmarking, and market research to identify trends and improvement opportunities in clients&rsquo; commercial payments portfolio</li><li>
Translate analytical findings into actionable recommendations that enhance client performance in areas such as B2B, cross-border, and commercial card payments</li><li>
Support clients in implementing recommendations, including go-to-market strategies, process improvements, and digital adoption initiatives</li><li>
Manage project timelines, deliverables, and client communications to ensure seamless execution and stakeholder alignment</li><li>
Build and maintain strong client relationships, acting as a trusted advisor and ensuring high satisfaction across engagements</li><li>
Support client workshops and training sessions to share best practices and implementation insights</li><li>
Collaborate and share knowledge with consulting teams in other regions to bring global best practices and innovative solutions to local clients</li><li>
Contribute to developing the CMS consulting practice through insights, methodology refinement, and thought leadership</li><li>
Collaborate with senior colleagues on complex projects and guide junior team members to ensure analytical quality and delivery excellence</li><li>
Provide ad hoc support to internal initiatives and cross-functional projects within VCA as needed</li><li>
Stay informed on emerging commercial and remittance payment trends and apply this knowledge to enhance Visa&rsquo;s consulting recommendations</li></ul>
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager. 
Qualifications 
Education &amp; Professional Qualifications 
A recognized undergraduate degree is required 
MBA or other postgraduate degrees is a plus 
 
Experience &amp; Skills 
4&ndash;6 years of experience in consulting, financial services, or the payments industry 
Prior experience in a strategy consulting firm or internal strategy/analytics function is a plus 
Experience in business and corporate banking and familiarity with commercial card payment solutions is a plus 
Strong analytical and financial modeling skills 
Proficiency in MS Excel and MS PowerPoint 
Excellent written and verbal communication skills 
Strong collaboration, stakeholder management, and interpersonal skills 
Fluent in English (Arabic preferred but not required) 
Self-driven, results-oriented, and adaptable to a fast-paced environment 
Additional Information 
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.</div>

Client Consulting Manager

Mailbox Smart Services

The Client Relationship Manager will manage and grow strategic client relationships across the construction and contracting sector. The role focuses on ensuring client satisfaction, seamless service delivery, and consistent revenue growth through effective account management and business development initiatives.Key Responsibilities:<ul><li>Build and maintain strong relationships with major clients in the construction and building materials industry.</li><li>Understand client requirements and provide tailored product and service solutions.</li><li>Coordinate with sales, project, and operations teams to ensure efficient project execution and on-time delivery.</li><li>Monitor account performance, sales targets, and client satisfaction metrics.</li><li>Identify opportunities to upsell, cross-sell, and expand business within existing client accounts.</li><li>Resolve client concerns proactively to maintain high service standards and long-term partnerships.</li><li>Prepare account reports, market insights, and performance updates for management review.</li></ul>Requirements:<ul><li>8&ndash;15 years of proven experience in sales, business development, or account management within the construction or building materials sector.</li><li>Excellent communication, negotiation, and relationship-building skills.</li><li>Strong client focus with a target-driven mindset.</li><li>In-depth knowledge of the UAE construction market and major contractors or developers.</li><li>Ability to work collaboratively across departments to ensure client satisfaction and project success.</li></ul>Job Type: Full-timePay: Up to AED20,000.00 per monthApplication Question(s):<ul><li>How many years of experience you have as a client relationship manager in construction industry?</li></ul>Language:<ul><li>Arabic (Preferred)</li></ul>

Client Relationship Manager – Construction Materials

Explore 9083+ Client services manager in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.

9083 client services manager jobs IN Dubai United Arab Emirates

Client Services Manager - ADVERTISING AGENCY EXPERIENCE IS A MUST

Relation Managar

Client Relationship Manager

Client Service Professional Services Lead

Client Service Professional Services Lead

Client Consulting Manager

Client Relationship Manager – Construction Materials