customer service representative Jobs in Lahore

customer service representative

client success specialist

customer sales agent

customer service agent

customer support representative Jobs in Lahore

customer support representative

client services manager

Sharp Brains Ltd

Position: Service Delivery Manager (Global Client Exp)Location: Johar Town Phase -1 , LahoreWork Days: Monday to FridayWorking Hours: 11:30 AM to 08:30 PMCompany Profilewww.sharpbrains.co.uk Sharp Brains provides global IT staff augmentation and specialized technical deployment for complex international projects. The company delivers end-to-end managed services, security solutions, and enterprise software implementation across over 50 countries worldwide.Role SummaryThe Service Delivery Manager is a strategic, leadership role responsible for the end-to-end successful delivery of all client projects and staff augmentation engagements. This role ensures services are delivered on time, within budget, and to the highest quality standards, while strictly adhering to client (SLAs) and internal profitability targets. The SDM manages the entire Service Delivery function from the point of project/inquiry handover to completion.Core ResponsibilitiesStrategic Oversight &amp; Process Management1. Define, implement, and continuously optimize the technical professional matching, onboarding, and project handover processes to enhance efficiency and client satisfaction.2. Own the delivery team's resource allocation, ensuring the right Service Delivery Executives are assigned to high-priority accounts and projects.3. Manage the financial performance of the delivery department, focusing on maximizing profitability while maintaining service qualityClient &amp; Stakeholder Management4. Act as the primary escalation point for critical client issues, ensuring prompt and satisfactory resolution that minimizes service disruption.5. Conduct regular Service Review Meetings (e.g., Quarterly Business Reviews - QBRs) with key clients to review performance, gather feedback, and identify new opportunities.6. Collaborate closely with Sales/Account Management to ensure smooth handover of new engagements and clear documentation of client needs, rates, and SLAs.Required Expertise &amp; Qualifications<ul><li>5+ years of experience in IT/Technical Service Delivery, Account Management, or Global Staff Augmentation, with at least 2 years in a leadership/management capacity.</li><li>Proven track record of managing and achieving strict SLAs and KPIs in a fast-paced environment.</li></ul>Skills:<ul><li>Expert knowledge of the full IT/Technical recruitment and project lifecycle, from requirement definition to professional placement/project completion.</li><li>Exceptional leadership, negotiation, and contract management skills.</li><li>Strong financial acumen and ability to manage department budgets and service profitability.</li><li>Professional certification (e.g., PMP, ITIL, or similar) is highly desirable.</li></ul>QualificationComputer Science, Information Technology, Business Administration, Project Management, or Engineering.Job Type: Full-timePay: Rs145,000.00 - Rs170,000.00 per monthWork Location: In person

Service Delivery Manager (Global Clients Exp)

Instacare Technologies

We&rsquo;re seeking an IT Support Manager to lead our Customer Success team, manage post-sale relationships, and ensure our clients (doctors, clinics, hospitals, pharmacies and labs) achieve full value from the platform. This role requires a strategic thinker who can lead onboarding, support retention, mentor team members, and serve as the bridge between customers and product teams.Key Responsibilities<ul><li>Own the entire customer lifecycle from onboarding to retention and upsell.</li><li>Coordinate onboarding processes: training, implementation checklists, initial data setup.</li><li>Act as the main point of contact for key clients, ensuring satisfaction and adoption.</li><li>Monitor client health (usage data, feedback, issues) and proactively prevent churn.</li><li>Collaborate with product and support teams to address client needs and improve services.</li><li>Oversee support tickets, escalations, and ensure resolution SLAs are met</li><li>Mentor and manage a small team of Customer Success Executives</li><li>Prepare monthly reports: onboarding progress, churn risks, client feedback, upsell opportunities</li><li>Drive customer engagement with new features, modules, and services</li><li>Build long-term relationships with client stakeholders (hospital admin, doctors, etc.)</li><li>Manage renewal and upgrade conversations in coordination with Sales team</li></ul>Requirements<ul><li>5&ndash;7 years of experience in Customer Success, Account Management, Implementation, or Client Services (preferably in SaaS, software, or healthcare tech)</li><li>Excellent verbal and written communication skills in English &amp; Urdu</li><li>Strong problem-solving, conflict resolution, and relationship-building abilities</li><li>Familiar with onboarding, training, and usage adoption for software tools</li><li>Experience with hospitals, clinics, EMR systems, or B2B SaaS is a strong plus</li><li>Strong leadership and people management skills</li><li>Tech-savvy and capable of understanding software workflows and configurations</li><li>Detail-oriented with a data-driven mindset</li></ul>Education<ul><li>Bachelor&rsquo;s degree required (BBA, MBA, Health Administration, Computer Science, or related)</li><li>Certification in Customer Success, Project Management, or Healthcare IT is a plus.</li></ul>Salary &amp; BenefitsCompetitive market salaryMonthly performance bonuses (based on retention, onboarding metrics)Annual performance review with promotion opportunityFlexible working hours (if needed)Opportunity to work with a leading healthcare software platform in PakistanJob Type: Full-timePay: Rs70,000.00 - Rs100,000.00 per monthWork Location: In person

IT Support Manager

Software Success / IT Support (Manager)

BigGorillaApps

Please, only apply if you have experience in handlingDigital Makreting teams/clients.Please only apply if your spoken English is at a native or near-native level. P.S. This position has nothing to do with accounting, finance or audit.Account Manager &ndash; BG (Lahore - Hybrid) Type: Full-Time | Start Date: ASAPBG is a fast-growing digital agency specializing in paid ads, social media, and email marketing for mission-driven brands. We&rsquo;re looking for a proactive Account Manager to join our team and be the bridge between clients and our creative teams.Responsibilities<ul><li>Act as the main point of contact for clients, ensuring smooth communication and strong relationships.</li><li>Manage digital campaigns across paid ads, social media, and email marketing.</li><li>Coordinate with designers, copywriters, and marketers to deliver projects on time.</li><li>Prepare meeting agendas, take notes, and track action items.</li><li>Review and QA all deliverables before sending them to clients.</li><li>Ensure client requests are addressed within 24 hours.</li></ul>Requirements<ul><li>Excellent spoken English (almost native-level)</li><li>Bachelor&rsquo;s degree in Marketing, Communications, Business, or related field.</li><li>3+ years of experience in account management or client services (preferably in a digital agency).</li><li>Strong communication, organization, and multitasking skills.</li><li>Experience with project management tools (ClickUp is a plus).</li><li>Solid understanding of digital marketing (paid ads, social media, email).</li><li>Proactive, detail-oriented, and confident in leading client calls.</li><li>Experience in the nonprofit industry is highly preferable.</li></ul>Perks &amp; Benefits:<ul><li>Hybrid work model (Remote + Lahore Office)</li><li>Growth and learning opportunities</li><li>Supportive and collaborative team culture</li><li>Modern, creative, and friendly work environment</li><li>Relaxed office vibe with a focus on balance &amp; well-being</li></ul>Why Join BG?<ul><li>Work on campaigns that matter. Our main clientele is charities and NGOs, so every project you manage contributes to meaningful, real-world impact.</li><li>Collaborative and mission-driven team culture.</li><li>Work on impactful campaigns for clients worldwide.</li><li>Growth opportunities with structured onboarding and mentorship.</li><li>Market-competitive salary.</li></ul>Hiring Process<ul><li>Application Review/Short telephonic interview</li><li>Video Interview (via VideoAsk)</li><li>Final Interview</li><li>Offer</li></ul>To Apply: Send your portfolio or sample work along with your resume.Job Type: Full-timePay: Rs150,000.00 - Rs250,000.00 per monthWork Location: In person

Key Account Manager (W/ Digital Marketing Experience)

Taraki

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 This job is with Primze Zone.
 
 
 
 Responsibilities:
 
 
 
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 Serve as the primary point of contact for clients, addressing inquiries and ensuring a high level of customer satisfaction.
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 Coordinate and manage all communication between the company and its clients, including scheduling meetings and follow-ups.
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 Assist in the development and maintenance of client communication workflows to ensure efficiency and consistency.
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 Help prepare and deliver presentations and reports to clients, enhancing client understanding of our services and offerings.
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 Work closely with cross-functional teams to address and resolve client issues or concerns promptly.
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 Maintain accurate and updated client information within the companys database.
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 Participate in team meetings and contribute to the development of communication strategies.
 
 
 
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 </ul>
 
 Requirements:
 
 
 
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 Strong verbal and written communication skills.
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 Excellent organizational skills and attention to detail.
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 Ability to manage multiple tasks and prioritize effectively.
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 Customer service orientation with a focus on client satisfaction.
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 Willingness to learn and adapt to new communication technologies.
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 Good problem-solving skills and ability to work independently.
 
 
 
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 </ul>
 
 Qualifications:
 
 
 
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 Bachelors degree in Communications, Business Administration, or related field.
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 Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with CRM software is a plus.
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 Positive attitude and strong interpersonal skills.
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 Ability to work full-time and in person.
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 Creative thinker with the ability to contribute innovative ideas to improve client communication.
 
 
 
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 </ul>
 
 Benefits:
 
 
 
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 Opportunity for growth and professional development.
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 Work in a collaborative and dynamic team environment.
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 Gain experience working directly with clients and managing communications at a professional level.
 
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Client communication coordinator (fresh Graduates) - Primze zone

Marham

<div>
 We are seeking an experienced and proactive Customer Care Manager to lead and expand our customer service operations. The ideal candidate will maintain high-quality service standards, manage day-to-day activities, and achieve targets with the team. This role involves leadership with operations, team management, training, and customer interaction across various communication platforms.
 
 
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 Lead Customer Care Operations:
 
 Manage daily customer service activities, including team rosters, workflow optimization, and target achievement.
 
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 Ensure Service Quality:
 
 Implement QA processes, monitor team performance, and ensure adherence to service standards.
 
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 Achieving KPIs: Ensuring all teams are meeting their KPIs and are on track. Also responsible for managing the lagging KPIs.
 
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 Handle Escalations:
 
 Resolve complex customer complaints and conflicts effectively to maintain customer satisfaction.
 
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 Train &amp; Develop Team:
 
 Conduct training sessions, update documentation, and ensure team readiness for handling diverse scenarios.
 
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 Oversee Communication Platforms:
 
 Manage customer interactions on Intercom and Unifonic, ensuring timely and accurate responses.
 
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 Report &amp; Analyze Performance:
 
 Maintain documentation and analyze data to improve processes and identify growth opportunities.
 
 
 
 
 
 
 
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 Requirements
 
 
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 Masters or Bachelors complete degree
 
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 3+ years of experience in customer service or similar role and lead a team of 20+ people.
 
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 Proficiency in using customer communications
 
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 Strong organizational and conflict-resolution skills.
 
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 Excellent verbal and written communication abilities.
 
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 Proven ability to motivate and manage teams towards achieving goals.
 
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 Data analytics, excel or SQL skills
 
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</div>

Customer Care Manager

MTP (Mayfair Technology Partners)

Job SummaryThe Digital Marketing Manager will play a key leadership role in managing MTP&rsquo;s marketing services function &mdash; planning, executing, and overseeing digital marketing strategies for our clients and in-house ventures.You&rsquo;ll lead a talented team of content writers, designers, and SEO specialists, ensuring that every campaign is strategically designed, creatively executed, and performance driven. This role combines client management, strategic thinking, and strong technical understanding of digital channels to deliver measurable results.Key Responsibilities<ul><li>Develop and execute multi-channel digital marketing strategies for clients across different industries.</li><li>Manage and mentor a growing in-house marketing team (content, design, SEO, and social media).</li><li>Collaborate with clients to understand their business goals, target audiences, and brand positioning.</li><li>Plan and oversee SEO, paid ads (Google, Meta, LinkedIn), social media, and email marketing campaigns.</li><li>Lead the creation of marketing materials such as brochures, videos, landing pages, and social media content.</li><li>Monitor, analyze, and report on campaign performance, providing actionable insights and recommendations.</li><li>Manage marketing budgets and ensure high ROI through performance-based strategies.</li><li>Stay updated on digital trends, tools, and best practices to maintain a competitive edge.</li><li>Work closely with MTP&rsquo;s business and product teams to align marketing services with client growth objectives.</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s or master's degree in marketing, Business, or a related field.</li><li>6&ndash;8 years of experience in digital marketing, including at least 3 years in a leadership or client-facing role.</li><li>Strong background in managing campaigns for multiple clients or brands (preferably in an agency or tech environment).</li><li>Expertise in SEO, PPC, social media marketing, and content strategy.</li><li>Proven experience in planning and executing performance-based marketing campaigns.</li><li>Proficiency in tools such as Google Ads, Analytics, Search Console, Meta Ads Manager, LinkedIn Campaign Manager, HubSpot, and Notion.</li><li>Strong analytical mindset and ability to present data-driven insights clearly.</li><li>Excellent communication, leadership, and client management skills.</li><li>Ability to lead creative and technical marketing teams effectively.</li></ul>Preferred Qualifications<ul><li>Experience working in or with software development companies, startups, or venture studios.</li><li>Understanding brand strategy, growth funnels, and marketing automation.</li><li>Strong creative direction capabilities &mdash; guiding design and content for cohesive brand storytelling.</li><li>Experience building marketing processes and scaling the marketing services department.</li></ul>Job Type: Full-timeWork Location: In person

Digital Marketing Manager

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