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client success specialist

Contour Software

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div><div>
Division:<br>
Jonas Club ERP is the industry leader in enterprise software for private clubs. Serving over 2,200 clubs in 17+ countries, Jonas Club ERP helps streamline operations and deliver exceptional member experiences. This role is part of Jonas&rsquo;s global support team, focused on delivering world-class customer service for a suite of products trusted by golf clubs, country clubs, city clubs, and hospitality venues.<br>
Division Link: <div>https://www.jonasclub.com/</div></div></div><div></div><div><div><br>
About the Position</div></div><div><div>
We are seeking a highly detail-oriented and process-driven Client Success Operations Specialist to support the operational backbone of the Client Success function.</div></div><div><div>
This role plays a critical part in protecting recurring revenue, ensuring Salesforce data integrity, maintaining lifecycle accuracy, and supporting renewal and reporting workflows. The position works closely with Client Success, Billing, Finance, and A/R teams to ensure disciplined execution across renewals, offboarding, revenue adjustments, and reporting processes.</div></div><div><div>
Success in this role requires operational rigor, strong analytical capability, cross-functional coordination, and a deep understanding of how structured processes impact revenue retention and financial performance.</div></div><div></div><div><div>
What Success Looks Like</div></div><div><ul><li>Renewals are processed accurately and on time with zero revenue leakage</li><li>Salesforce data remains clean, reliable, and audit-ready</li><li>Billing and contract records are aligned and reconciled</li><li>Reporting provided to leadership is accurate, timely, and actionable</li><li>Offboarding and account changes are executed seamlessly with no downstream impact</li><li>Cross-functional stakeholders experience strong operational partnership</li></ul></div><div></div><div><div>
Key Responsibilities</div></div><div><div>
Renewal Operations &amp; Revenue Accuracy</div></div><div><ul><li>Update renewal pricing and contract terms for all renewing clients on a monthly basis</li><li>Reconcile renewal data with Billing to ensure invoicing accuracy and contract alignment</li><li>Maintain structured renewal tracking documentation to ensure timely and error-free execution</li></ul></div><div><div>
Reporting &amp; Analytics</div></div><div><ul><li>Produce recurring attrition, renewal, and portfolio reports for the Senior Director of Client Success</li><li>Prepare ad hoc executive-level reporting related to churn, revenue retention, and account trends</li><li>Ensure all reporting aligns with Salesforce data and revenue records</li></ul></div><div><div>
Client Offboarding &amp; Revenue Adjustments</div></div><div><ul><li>Execute operational offboarding for clients transitioning to dormant or terminated status</li><li>Update account status in Salesforce and internal systems to reflect lifecycle changes</li><li>Notify internal stakeholders to ensure cross-functional alignment</li><li>Coordinate billing stops and final reconciliations with Finance</li><li>Update revenue forecasts, attrition tracking, and reporting accordingly</li></ul></div><div><div>
Module &amp; Account Changes</div></div><div><ul><li>Create and distribute module listing and breakdown reports</li><li>Manage module removals, swaps, and adjustments</li><li>Ensure all changes are accurately reflected across contracts, billing systems, and Salesforce</li></ul></div><div></div><div><div>
Salesforce Data Integrity</div></div><div><ul><li>Maintain complete, accurate, and reportable Salesforce records</li><li>Monitor data inputs to preserve dashboard and reporting reliability</li><li>Partner with Client Success Managers to resolve discrepancies and enforce governance standards</li></ul></div><div><div>
Accounts Receivable Support</div></div><div><ul><li>Partner with A/R and Billing teams to monitor payment compliance</li><li>Flag delinquent accounts to Client Success leadership</li><li>Support structured follow-up processes to drive timely resolution</li></ul></div><div></div><div><div><br>
Skills &amp; Qualifications</div></div><div><div>
Core Competencies (Must Have)</div></div><div><ul><li> Process Management &ndash; Designs, follows, and improves structured workflows to ensure consistent, scalable execution</li><li> Attention to Detail &ndash; Produces accurate, high-quality work by validating data and identifying discrepancies</li><li> Business Acumen &ndash; Understands how operational execution impacts revenue, retention, and financial performance</li><li> Managing &amp; Measuring Work &ndash; Establishes clear tracking mechanisms and accountability standards</li><li> Systems Perspective &ndash; Recognizes cross-functional interdependencies and anticipates downstream impacts</li><li> Analytical Capability &ndash; Ability to interpret attrition, renewal, and revenue-impact data</li><li> Professional Communication &ndash; Strong written and verbal communication skills</li></ul></div><div></div><div><div><br>
Education &amp; Experience</div></div><div><ul><li>3&ndash;5+ years of experience in Client Success Operations, Revenue Operations, or a related operational role within a SaaS or subscription-based environment</li><li>Experience supporting renewal workflows, billing reconciliation, and revenue-related processes</li><li>Strong proficiency in Salesforce, including reporting and data governance</li><li>Experience working cross-functionally with Billing, A/R, Finance, and Client Success teams</li><li>Bachelor&rsquo;s degree in Business, Finance, Operations, or a related field (or equivalent professional experience)</li></ul></div><div></div><div><div>
Preferred Qualifications</div></div><div><ul><li>Experience supporting revenue retention metrics (Gross Retention, Net Retention, churn reporting)</li><li>Familiarity with SaaS licensing or module-based pricing models</li><li>Exposure to financial reconciliation or revenue operations environments</li><li>Experience preparing executive-level reporting</li></ul></div><div></div><div><div>
What You Will Bring:<br>
<ul><li>A strong sense of responsibility and customer care</li><li>Willingness to learn and grow in a global support environment</li><li>Respect for processes, quality standards, and teamwork</li><li>Professional communication and a positive attitude</li></ul></div></div><div><div><br>
<br>
Work Schedule &amp; Availability:<br>
<ul><li>Training Schedule: 9:00 AM &ndash; 5:00 PM EST (6:00 PM &ndash; 3:00 AM PKT)</li><li>Post-Training Schedule:</li></ul>
Ability to work rotating 24/7 shifts, including evenings, weekends, and holidays, as business needs require</div></div><div>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

Client Success Operations Specialist

DIGITAL ERA PROFESSIONAL

<p>DEP LLC is hiring a Bilingual Customer Support Specialist <i><b>(Spanish &amp; English)</b></i> who can maintain strong relationships with existing clients, manage monthly recurring services, and identify upselling opportunities.</p><p>You will play a key role in client retention, satisfaction, and revenue growth.</p><p><i><b>Your Responsibilities</b></i></p><ul><li>Provide customer support to Spanish-speaking and English-speaking clients</li><li>Manage monthly recurring service accounts</li><li>Respond to client inquiries via calls, messages, and emails</li><li>Maintain strong relationships with clients</li><li>Identify opportunities to upsell additional services</li><li>Coordinate with internal teams (SEO, Marketing, Development)</li><li>Maintain records of communication in CRM</li><li>Ensure high customer satisfaction and retention</li></ul><p><i><b>Work Environment at DEP LLC</b></i></p><ul><li>Dinner provided by the company</li><li>Two daily breaks (1 hour + 30 minutes)</li><li>Gaming arena (PS4, Table Tennis, Chess, etc.)</li><li>Female staff drop service</li><li>Separate prayer area</li><li>Cafeteria &amp; team sitting areas</li><li>Free bike parking &amp; on-site security</li><li>Friendly, professional work environment</li></ul><p><i><b>Job Requirements / Specifications</b></i></p><ul><li><b>Education:</b> O/A Levels, Intermediate, or above</li><li><b>Languages:</b> Excellent command over <b>English and Spanish</b> (spoken and written)</li><li>Strong <b>customer service and communication skills</b></li><li>Proficiency in <b>MS Office</b>, especially <b>Microsoft Excel</b></li><li>Ability to manage <b>client communication and recurring service accounts</b></li><li>Strong <b>problem-solving and critical thinking skills</b></li><li>High level of <b>emotional intelligence</b> when dealing with clients</li><li><b>Customer-centric attitude</b> with focus on satisfaction and retention</li><li>Ability to identify <b>upselling opportunities</b> while assisting clients</li><li><b>Self-motivated, assertive, and responsive</b> personality</li><li>Ability to work in a <b>fast-paced team environment</b></li><li><b>Flexibility and adaptability</b> to handle different client situations</li></ul><p><b>Plus Point:</b></p><ul><li>Experience in <b>Customer Support / Client Success</b></li><li>Basic understanding of <b>Digital Marketing services (SEO, Social Media, Google Ads, Websites)</b></li></ul><p><i><b>Growth Opportunity</b></i></p><p>This role can grow into Customer Success Manager / Account Manager positions with higher responsibilities and incentives.</p><p>Job Type: Full-time</p><p>Pay: Rs40,000.00 - Rs50,000.00 per month</p><p>Application Question(s):</p><ul><li>Are you fluent in Spanish?</li><li>Have you handled international clients before?</li></ul><p>Education:</p><ul><li>Intermediate (Required)</li></ul><p>Experience:</p><ul><li>Customer Support: 1 year (Preferred)</li></ul><p>Location:</p><ul><li>Lahore (Required)</li></ul><p>Work Location: In person</p>

Bilingual Customer Support Specialist (Spanish & English) — Onsite, Lahore

FineXcloud

<p><b>Job Description:</b></p><p>We are looking for a Client Onboarding Specialist to ensure a smooth and positive onboarding experience for new clients. The ideal candidate will guide clients through the initial setup process, provide product information, and ensure they understand how to use our services effectively.</p><p><b>Key Responsibilities:</b></p><ul><li>Respond to new client inquiries via calls, messages, and email.</li><li>Coordinate with internal teams to ensure successful client setup.</li><li>Provide guidance on products/services.</li><li>Understand client requirements and provide appropriate solutions.</li><li>Maintain accurate client records and onboarding documentation.</li><li>Address client questions and resolve onboarding issues promptly.</li><li>Ensure a positive client experience and build strong relationships.</li></ul><p><b>Requirements:</b></p><ul><li>A bachelor's degree in business, HR, marketing, or a related field is required.</li><li>Strong communication and interpersonal skills.</li><li>Good organizational and problem-solving abilities.</li><li>Experience with CRM or ERP systems is a plus.</li></ul><p>Apply at: jobs@finexcloud.com</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Client onboarding specialist

Half Price Packaging PVT Ltd

<p><b>Job Description:</b></p><p>Digi Sparos is hiring an experienced and confident <b>Client Success Manager</b> to join our growing digital marketing team. The ideal candidate should have strong sales experience, excellent English communication skills, and the ability to manage and grow client relationships in a professional environment.</p><p><b>Key Responsibilities:</b></p><ul><li>Manage and build long-term relationships with new and existing clients</li><li>Handle inbound and outbound client communications professionally</li><li>Identify client needs and recommend suitable services (SEO, GMB, Digital Marketing, etc.)</li><li>Convert leads into long-term business partnerships</li><li>Conduct client meetings and presentations confidently</li><li>Ensure client satisfaction and retention</li><li>Achieve monthly sales and revenue targets</li><li>Maintain accurate records in CRM system</li><li>Coordinate with internal sales and support teams for smooth project delivery</li></ul><p><b>Required Skills:</b></p><ul><li>Excellent English communication skills (spoken &amp; written)</li><li>Strong sales background with proven closing skills</li><li>Confident personality with professional attitude</li><li>Good negotiation and persuasion skills</li><li>Basic computer knowledge (MS Office / CRM handling)</li><li>Ability to work in a target-driven environment</li><li>Night shift availability (if required for international clients)</li></ul><p><b>Qualifications:</b></p><ul><li>Minimum Bachelor&rsquo;s degree</li><li>1&ndash;3 years of sales or client management experience (preferred)</li><li>Experience in digital marketing industry is a plus</li></ul><p><b>Job Benefits:</b></p><ul><li>Basic salary + attractive commission structure</li><li>Monthly bonuses &amp; performance incentives</li><li>Saturday &amp; Sunday off</li><li>Professional and growth-oriented work environment</li><li>Career advancement opportunities</li></ul><p>Job Type: Full-time</p><p>Pay: Rs35,000.00 - Rs70,000.00 per month</p><p>Work Location: In person</p>

Client Success Manager

Spell Engineering

<p><b>Location: </b>Shadman Colony , Lahore<br/><b>Office Timing: </b>6:00 PM to 3:00 AM</p><p><b>Key Responsibilities</b></p><p><b>Client Acquisition &amp; Sales</b></p><ul><li>Identify and generate new sales opportunities from <b>USA-based contractors, subcontractors, and construction companies</b>.</li><li>Promote and sell <b>construction estimating, quantity takeoff, and pre-construction support services</b>.</li><li>Convert leads into long-term clients through consultative selling.</li><li>Meet monthly and quarterly <b>sales targets and revenue goals</b>.</li></ul><p><b>Client Success &amp; Relationship Management</b></p><ul><li>Build and maintain strong relationships with new and existing clients.</li><li>Understand client project requirements and coordinate with the internal estimation team.</li><li>Ensure timely delivery of estimates and maintain high client satisfaction.</li><li>Act as the primary point of contact for client inquiries and service requests.</li></ul><p><b>Market Development</b></p><ul><li>Research the <b>USA construction and pre-construction market</b> to identify potential clients and projects.</li><li>Use platforms such as <b>LinkedIn, email marketing, construction directories, and bidding platforms</b> to generate leads.</li><li>Maintain a pipeline of qualified prospects.</li></ul><p><b>Coordination with Estimation Team</b></p><ul><li>Communicate project details and scope clearly to estimators.</li><li>Ensure accuracy and timely submission of estimates and proposals.</li><li>Gather feedback from clients to improve services.</li></ul><p><b>CRM &amp; Reporting</b></p><ul><li>Maintain records of leads, client interactions, and sales activities in CRM.</li><li>Provide weekly reports on <b>lead generation, conversions, and sales performance</b>.</li></ul><p><b>Required Skills &amp; Qualifications</b></p><ul><li>Bachelor&rsquo;s degree in <b>Business, Construction Management, Marketing, or related field</b>.</li><li><b>2&ndash;4 years of experience</b> in sales, business development, or client success in the <b>construction or estimation industry</b>.</li><li>Strong understanding of <b>USA pre-construction and bidding processes</b>.</li><li>Excellent <b>communication and negotiation skills</b>.</li><li>Experience with <b>lead generation, email outreach, LinkedIn prospecting, and CRM tools</b>.</li><li>Ability to work with <b>USA time zones</b>.</li></ul><p><b>Preferred Qualifications</b></p><ul><li>Experience selling <b>construction estimating or takeoff services</b>.</li><li>Familiarity with <b>construction drawings, blueprints, and project scopes</b>.</li><li>Existing network of <b>US contractors or subcontractors</b>.</li><li>Knowledge of construction bidding platforms such as <b>PlanHub, ConstructConnect, BuildingConnected, or Dodge</b>.</li></ul><p><b>Key Performance Indicators (KPIs)</b></p><ul><li>Number of <b>qualified leads generated</b></li><li><b>New client acquisitions</b></li><li><b>Monthly revenue generated</b></li><li><b>Client retention and satisfaction rate</b></li><li><b>Conversion rate from lead to client</b></li></ul><p><b>Benefits</b></p><ul><li>Competitive salary + <b>sales commission</b></li><li>Performance-based incentives</li><li>Training in <b>construction estimation and pre-construction services</b></li></ul><p>Work Location: In person</p>

Client Success Associate (B2B - USA Construction Market Expertise)

Techies Global

<p>- Must have 1 year experience in Digital Marketing Campaign as a Customer Success Executive.</p><p>- Timings 7pm-4am on Site.</p><p>- Location: Wapda Town, Lahore.</p><p>- Apply only if you have Relevant Experience of Retention and Upsell in Digital Marketing Campaign.</p><p>Job Type: Full-time</p><p>Pay: Rs100,000.00 - Rs125,000.00 per month</p><p>Experience:</p><ul><li> Digital Marketing Campaign: 1 year (Preferred)</li></ul><p>Work Location: In person</p>

Customer Success Executive

ibex. Pakistan

<div>
 ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist worldwide financial-services leading client&rsquo;s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers and banking flavor but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.
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 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   O Levels/Matriculation or above
  </li>
  <li>
   Excellent Written and Verbal English communication
  </li>
  <li>
   Proficiency with MS Office (Particularly MS Excel and MS Word)
  </li>
  <li>
   Banking Experience preferred
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
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   Deliver a class apart customer experience as measured by performance objectives and in accordance of the core values of our client
  </li>
  <li>
   Assist customers with their items purchased through ecommerce website
  </li>
  <li>
   Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
  </li>
  <li>
   Providing alternatives to products/items, which are not available on the ecommerce website
  </li>
  <li>
   Follow standard processes and procedures when it comes to providing the resolution
  </li>
  <li>
   Staying up to date with latest updates on system information, process changes and future updates
  </li>
 </ul>
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Customer Services Specialist

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