customer support representative Jobs in Lahore

customer support representative

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customer service representative Jobs in Lahore

customer service representative

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client acquisition executive

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customer sales representative

client success specialist

FineXcloud

Job Description:We are looking for a Client Onboarding Specialist to ensure a smooth and positive onboarding experience for new clients. The ideal candidate will guide clients through the initial setup process, provide product information, and ensure they understand how to use our services effectively.Key Responsibilities:<ul><li>Respond to new client inquiries via calls, messages, and email.</li><li>Coordinate with internal teams to ensure successful client setup.</li><li>Provide guidance on products/services.</li><li>Understand client requirements and provide appropriate solutions.</li><li>Maintain accurate client records and onboarding documentation.</li><li>Address client questions and resolve onboarding issues promptly.</li><li>Ensure a positive client experience and build strong relationships.</li></ul>Requirements:<ul><li>A bachelor's degree in business, HR, marketing, or a related field is required.</li><li>Strong communication and interpersonal skills.</li><li>Good organizational and problem-solving abilities.</li><li>Experience with CRM or ERP systems is a plus.</li></ul>Apply at: jobs@finexcloud.comJob Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Client onboarding specialist

Digital Conversions Media Private Limited

About the RoleThe Client Success Executive will be responsible for ensuring high levels of client satisfaction by managing client interactions, supporting partner operations, and contributing to risk assessment. This role requires close collaboration with client servicing, partner account management, and risk teams to ensure seamless service delivery and proactive issue resolution.Key Responsibilities Client, Partner &amp; Order Support<ul><li>Handle client, partner, and affiliate support via chats, emails, and tickets across multiple platforms in a timely and professional manner.</li><li>Process and manage sales orders accurately for multiple brands.</li><li>Act as a communication bridge between developers, suppliers, and internal teams to improve system performance and reduce API failures.</li><li>Raise, track, and follow up on queries and concerns from customers, affiliates, and partners.</li><li>Serve as an escalation point for Partner Account Managers (PAMs) when issues remain unresolved.</li><li>Monitor partner communication groups and proactively take ownership where responses are delayed.</li><li>Drive revenue growth by converting customer chats into orders (#OrderByChat).</li></ul>Partner Management &amp; Affiliate Operations<ul><li>Evaluate partner performance regularly and coordinate assessments with PAMs.</li><li>Support and lead the recruitment, onboarding, and compliance checks for new partners.</li><li>Assign and manage affiliate codes and support affiliate operations.</li><li>Monitor supplier balances and live chat billing invoices.</li><li>Assist the merchandising team in improving content clarity across websites (TTD &amp; ALG).</li></ul>Risk, Compliance &amp; Chargeback Management<ul><li>Review transactions and sales orders flagged for manual and risk review.</li><li>Assess transaction-level risk and make decisions related to chargeback initiation.</li><li>Manage chargeback responses, documentation, and follow-ups.</li><li>Conduct competitor and market analysis to identify high-risk industries and activities.</li><li>Develop and implement strategies to mitigate credit, fraud, and operational risks.</li><li>Establish, monitor, and report on key risk indicators (KRIs).</li><li>Monitor external and industry factors impacting organizational risk exposure.</li></ul>Training, Collaboration &amp; Reporting<ul><li>Contribute to building a Training &amp; Development framework by mentoring agents on operations, accounts, and risk processes.</li><li>Collaborate with cross-functional teams to strengthen operational efficiency and risk mitigation.</li><li>Communicate risk insights and operational updates clearly across internal stakeholders.</li><li>Continuously review and improve support, risk, and partner management processes for effectiveness.</li><li>Support initiatives to improve customer satisfaction and online reviews in coordination with the review officer.</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field.</li><li>Strong interpersonal skills with the ability to build trust and maintain client relationships.</li><li>Excellent written and verbal communication skills.</li><li>Ability to collaborate effectively with cross-functional teams.</li><li>Strong analytical, problem-solving, and decision-making abilities.</li><li>Detail-oriented with strong organizational and time-management skills.</li></ul>Preferred Traits<ul><li>Disciplined and punctual.</li><li>Detail-oriented and responsible.</li><li>Willing to learn and grow with the company.</li><li>Comfortable working under supervision.</li></ul>Pay: Rs60,000.00 - Rs70,000.00 per monthApplication Question(s):<ul><li>What is your approximate daily travel time to our office located in DHA Phase 8, Lahore?</li><li>Are you and your immediate family currently based in Lahore?</li><li>Do you have a Bachelor&rsquo;s degree in Business Administration or a relevant field?</li></ul>Work Location: In person

Chat Support /Client Success Executive

TalentPop App

<div>
 
 Join TalentPop App as a Logistics Coordination &amp; Sales Engagement Specialist!
 
 
 
 At
 
 TalentPop App
 
 , we are building a dedicated team of remote supply chain professionals who are passionate about optimizing logistics operations and driving business growth. As a
 
 Logistics Coordination &amp; Sales Engagement Specialist
 
 , you will play a key role in managing client shipments, identifying account growth opportunities, resolving delivery disruptions, and building lasting B2B relationships that contribute to the success of our core operations.
 
 
 If you have a strong background in logistics, thrive in fast-paced supply chain environments, and enjoy turning operational challenges into client growth opportunities, this role is for you!
 
 
 
 IMMEDIATE ACTION REQUIRED: APPLICATION FAST-TRACK!
 
 
 
 To ensure your application is reviewed by our **Recruitment Team**, you
 
 must
 
 follow these critical steps exactly. **Applications that do not choose 'Brand Concierge' and enter the correct code WILL NOT be reviewed.**
 
 
 <ul>
 <li>
 When selecting the position during your application, please choose &ldquo;Brand Concierge&rdquo; from the list of available roles.
 </li>
 <li>
 In the application form, you&rsquo;ll be asked for an application code &ndash; please enter CSA in that field.
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Client &amp; Carrier Engagement: Communicate with corporate clients, shippers, and carriers via phone, email, and live chat to manage shipping inquiries, scheduling, and rate quotes.
 </li>
 <li>
 Drive Account Growth: Identify opportunities for service upselling, route optimization consulting, and volume expansion to maximize account value and retention.
 </li>
 <li>
 Recover &amp; Retain Accounts: Proactively manage contract renewals, win back inactive logistics clients, and address churn risks through strategic relationship management.
 </li>
 <li>
 Shipment &amp; Order Management: Oversee real-time shipment tracking, resolve customs or carrier delays, and coordinate exceptions to ensure a seamless post-dispatch experience.
 </li>
 <li>
 Represent the Brand: Deliver a high-touch, concierge-level service, ensuring every client interaction reflects our corporate standards of efficiency and reliability.
 </li>
 <li>
 Maintain Logistics Insights: Record precise shipment data, monitor transit KPIs, and collaborate with team leads to enhance our delivery networks and the customer journey.
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 <ul>
 <li>
 At least 1 year of proven remote experience in logistics operations, freight coordination, or supply chain account management.
 </li>
 <li>
 Must have prior experience in logistics/B2B support (comfortable tracking shipments, managing bills of lading, handling dispatch, or driving account upsales).
 </li>
 <li>
 Strong persuasive communication skills and a natural ability to manage freight negotiations, handle client escalations, and close contract expansions.
 </li>
 <li>
 1 year of customer service experience via phone, email, or chat is required in a logistics or transportation environment.
 </li>
 <li>
 Familiarity with Transportation Management Systems (TMS), ERPs, or advanced CRM platforms is a big plus.
 </li>
 <li>
 Self-motivated, detail-oriented, and able to thrive in a fast-paced remote logistics environment.
 
 
 </li>
 </ul>
 
 Technical Requirements
 
 
 
 <ul>
 <li>
 A personal PC or laptop with an i5 processor or higher.
 </li>
 <li>
 A stable internet connection with at least 25 Mbps upload and download speeds.
 </li>
 <li>
 A quiet, professional workspace for client and carrier calls.
 
 
 </li>
 </ul>
 
 Why Join Our Corporate Team?
 
 
 
 <ul>
 <li>
 Earn competitive commissions on account growth and enjoy annual performance-based raises.
 </li>
 <li>
 Paid time off to relax and recharge.
 </li>
 <li>
 HMO health coverage or a monthly health stipend for your well-being.
 </li>
 <li>
 Performance and recognition bonuses for top-performing operations specialists.
 </li>
 <li>
 100% permanent work-from-home setup &mdash; skip the commute!
 </li>
 <li>
 A supportive corporate culture with clear paths toward supply chain leadership.
 
 
 </li>
 </ul>
 
 Ready to connect with global accounts, optimize logistics networks, and deliver an exceptional supply chain experience? Apply now to become a Logistics Coordination &amp; Sales Engagement Specialist at TalentPop App!
 
</div>

Logistics Coordination & Sales Engagement Specialist

BrilZen

About BRILZENBRILZEN is a growth consultancy helping businesses across international markets grow through paid media, organic outreach, and marketing automation.RoleWe are looking for an Organic Social Outreach Specialist to build genuine relationships and generate qualified leads through LinkedIn, Facebook, and Instagram.Responsibilities:<ul><li>Identify and engage target prospects across social platforms</li><li>Build relationships through meaningful interactions and conversations</li><li>Nurture leads naturally without hard selling or spam tactics</li><li>Manage outreach for multiple client accounts</li><li>Maintain platform safety and avoid account restrictions</li><li>Track conversations, leads, and outreach activity</li><li>Provide weekly performance reports</li></ul>Requirements:<ul><li>Experience in organic social outreach, community management, or social selling</li><li>Strong understanding of LinkedIn, Facebook, and Instagram</li><li>Excellent written English communication skills</li><li>Ability to build trust and relationships online</li><li>Highly organized with strong attention to detail</li></ul>Preferred:<ul><li>Experience working from client social profiles</li><li>CRM experience (HubSpot, GoHighLevel, Pipedrive, etc.)</li><li>B2B outreach experience</li><li>Knowledge of Australian business culture</li><li>Agency or digital marketing experience</li></ul>What Success Looks Like<ul><li>Active conversations with qualified prospects</li><li>Consistent generation of warm leads</li><li>Zero platform restrictions or account flags</li><li>Accurate reporting and pipeline management</li></ul>Location: Gulberg II, Lahore (On-site) Job Type: Full-time Hours: 12 PM &ndash; 9 PM PKTHow to Apply:Send your CV and a short cover note (max 200 words) describing one successful organic outreach or relationship-building example that led to a business outcome.Apply: career@brilzen.comPay: Rs60,000.00 - Rs110,000.00 per monthPay: Rs60,000.00 - Rs110,000.00 per monthWork Location: In person

BDO (Organic Social Outreach Specialist

About BRILZENBRILZEN is a growth consultancy helping businesses across Australia and internationally grow through paid media, organic outreach, and marketing automation.RoleWe are looking for an Organic Social Outreach Specialist to build genuine relationships and generate qualified leads through LinkedIn, Facebook, and Instagram.Responsibilities<ul><li>Identify and engage target prospects across social platforms</li><li>Build relationships through meaningful interactions and conversations</li><li>Nurture leads naturally without hard selling or spam tactics</li><li>Manage outreach for multiple client accounts</li><li>Maintain platform safety and avoid account restrictions</li><li>Track conversations, leads, and outreach activity</li><li>Provide weekly performance reports</li></ul>Requirements<ul><li>Experience in organic social outreach, community management, or social selling</li><li>Strong understanding of LinkedIn, Facebook, and Instagram</li><li>Excellent written English communication skills</li><li>Ability to build trust and relationships online</li><li>Highly organized with strong attention to detail</li></ul>Preferred<ul><li>Experience working from client social profiles</li><li>CRM experience (HubSpot, GoHighLevel, Pipedrive, etc.)</li><li>B2B outreach experience</li><li>Knowledge of Australian business culture</li><li>Agency or digital marketing experience</li></ul>What Success Looks Like<ul><li>Active conversations with qualified prospects</li><li>Consistent generation of warm leads</li><li>Zero platform restrictions or account flags</li><li>Accurate reporting and pipeline management</li></ul>Location: Gulberg II, Lahore (On-site) Job Type: Full-time / Contract Hours: 12 PM &ndash; 9 PM PKTHow to Apply:Send your CV and a short cover note (max 200 words) describing one successful organic outreach or relationship-building example that led to a business outcome.Apply: career@brilzen.comPay: Rs60,000.00 - Rs90,000.00 per monthWork Location: In person

Organic Social Outreach Specialist

BRILZEN (SMC-PVT) LTD is looking for a highly experienced Organic Social Cold Outreach Specialist to join our growing team. If you have a passion for B2B client acquisition, relationship building, and generating qualified opportunities through organic outreach, we'd love to hear from you!Requirements: 1.Bachelor's degree (Graduation required) 2.4&ndash;6 years of proven experience in Organic Social Cold Outreach or B2B Lead Generation 3.Excellent written and verbal English communication skills 4.Experience working with international clients (Australia, USA, UK, etc.) 5.Strong understanding of LinkedIn, Facebook, Instagram, X (Twitter), and other social platforms for business outreach 6.Ability to represent business owners professionally while communicating with prospectsKey Responsibilities: -Execute organic cold outreach campaigns across LinkedIn and other social platforms. -Identify, research, and connect with qualified B2B prospects. -Start meaningful conversations and build relationships with decision-makers. -Represent company owners professionally during client interactions. -Generate and qualify leads for international B2B businesses. -Book high-quality meetings for the sales team. -Personalize outreach messages to maximize response rates. -Follow up consistently with potential clients and nurture conversations. -Maintain CRM records and update outreach activities daily. -Collaborate with marketing and sales teams to improve outreach strategies. -Achieve weekly and monthly outreach, reply, and appointment-setting targets. -Stay updated with the latest LinkedIn outreach strategies and social selling techniques.If you're passionate about helping international businesses grow through strategic organic outreach, we want to hear from you! Apply Now: career@brilzen.comWhatsApp : +92 343 7329547Pay: Rs60,000.00 - Rs90,000.00 per monthWork Location: In person

Organic Social Cold Outreach Specialist B2B

eSketchers

About EsketchersEsketchers is an AI-first technology company that designs and builds intelligent software solutions focused on measurable business impact. From early-stage MVPs to scalable production platforms, we embed artificial intelligence into every layer of what we build &mdash; reducing timelines, cutting costs, and accelerating outcomes for the businesses we work with.We are now looking for a creative force to shape how the world sees us.The RoleThis is not a post-scheduler position. We are looking for someone who thinks in narratives, sees a brand the way a designer sees a blank canvas, and understands that in 2026, great marketing is equal parts creativity, strategy, and relentless experimentation.As our Content &amp; Brand Marketing Specialist, you will own Esketchers' voice &mdash; across our website, social presence, campaigns, and client acquisition efforts. You will work closely with leadership and the technical team to translate complex AI and software concepts into compelling stories that attract the right clients and talent.What You Will DoBrand &amp; Creative<ul><li>Define and evolve Esketchers' brand voice, visual identity guidelines, and content standards</li><li>Bring a consistent, distinctive creative perspective to everything we publish &mdash; from a LinkedIn post to a full website page</li><li>Collaborate with designers to produce high-quality visual and written content that reflects who we are</li></ul>Content &amp; Storytelling<ul><li>Own the content calendar across LinkedIn, website, and other relevant channels</li><li>Write compelling copy &mdash; case studies, thought leadership articles, website pages, campaign materials, and more</li><li>Translate technical AI and software concepts into clear, engaging narratives for a business audience</li></ul>Client Acquisition &amp; Growth Marketing<ul><li>Develop and execute inbound marketing strategies that generate qualified leads</li><li>Identify and test new channels, campaigns, and content formats to attract clients</li><li>Build and optimize landing pages, lead magnets, and nurture content with conversion in mind</li><li>Track performance metrics and use data to refine what works</li></ul>Website<ul><li>Take ownership of the Esketchers website from a content and UX copy perspective</li><li>Continuously improve messaging, structure, and calls-to-action to increase engagement and inbound inquiries</li><li>Coordinate with developers on updates and new pages</li></ul>What We Are Looking For<ul><li>3&ndash;5 years of experience in content marketing, brand marketing, or a closely related role &mdash; preferably within a tech or software company</li><li>A proven portfolio that demonstrates creative range &mdash; campaigns, web copy, social content, and measurable results</li><li>Strong writing skills with the ability to adapt tone and style across formats and audiences</li><li>Experience with B2B marketing and an understanding of how to market to decision-makers</li><li>Solid understanding of SEO, content strategy, and inbound marketing principles</li><li>Familiarity with tools like HubSpot, Notion, Webflow, Canva, or similar platforms is a plus</li><li>Someone who brings ideas to the table without being asked &mdash; proactively, consistently, and with conviction</li><li>An eye for design &mdash; you do not need to be a designer, but you need to know what good looks like</li></ul>Why Esketchers<ul><li>You will have real ownership &mdash; not a long approval chain</li><li>You will work at the intersection of AI and software, one of the most interesting spaces to be right now</li><li>Your work will be visible, impactful, and directly tied to company growth</li><li>A collaborative team that values creativity and rewards initiative</li></ul>To ApplySend your CV and portfolio to Careers@esketchers.com Subject line: Marketing SpecialistApplications without a portfolio will not be considered.Pay: Rs200,000.00 - Rs250,000.00 per monthLocation:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Content & Brand Marketing Specialist

Explore 102+ Client success specialist in Lahore this July. Find roles across top companies and apply now to boost your career.