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client success specialist

Contour Software

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div><div>
Division:<br>
Jonas Club ERP is the industry leader in enterprise software for private clubs. Serving over 2,200 clubs in 17+ countries, Jonas Club ERP helps streamline operations and deliver exceptional member experiences. This role is part of Jonas&rsquo;s global support team, focused on delivering world-class customer service for a suite of products trusted by golf clubs, country clubs, city clubs, and hospitality venues.<br>
Division Link: <div>https://www.jonasclub.com/</div></div></div><div></div><div><div><br>
About the Position</div></div><div><div>
We are seeking a highly detail-oriented and process-driven Client Success Operations Specialist to support the operational backbone of the Client Success function.</div></div><div><div>
This role plays a critical part in protecting recurring revenue, ensuring Salesforce data integrity, maintaining lifecycle accuracy, and supporting renewal and reporting workflows. The position works closely with Client Success, Billing, Finance, and A/R teams to ensure disciplined execution across renewals, offboarding, revenue adjustments, and reporting processes.</div></div><div><div>
Success in this role requires operational rigor, strong analytical capability, cross-functional coordination, and a deep understanding of how structured processes impact revenue retention and financial performance.</div></div><div></div><div><div>
What Success Looks Like</div></div><div><ul><li>Renewals are processed accurately and on time with zero revenue leakage</li><li>Salesforce data remains clean, reliable, and audit-ready</li><li>Billing and contract records are aligned and reconciled</li><li>Reporting provided to leadership is accurate, timely, and actionable</li><li>Offboarding and account changes are executed seamlessly with no downstream impact</li><li>Cross-functional stakeholders experience strong operational partnership</li></ul></div><div></div><div><div>
Key Responsibilities</div></div><div><div>
Renewal Operations &amp; Revenue Accuracy</div></div><div><ul><li>Update renewal pricing and contract terms for all renewing clients on a monthly basis</li><li>Reconcile renewal data with Billing to ensure invoicing accuracy and contract alignment</li><li>Maintain structured renewal tracking documentation to ensure timely and error-free execution</li></ul></div><div><div>
Reporting &amp; Analytics</div></div><div><ul><li>Produce recurring attrition, renewal, and portfolio reports for the Senior Director of Client Success</li><li>Prepare ad hoc executive-level reporting related to churn, revenue retention, and account trends</li><li>Ensure all reporting aligns with Salesforce data and revenue records</li></ul></div><div><div>
Client Offboarding &amp; Revenue Adjustments</div></div><div><ul><li>Execute operational offboarding for clients transitioning to dormant or terminated status</li><li>Update account status in Salesforce and internal systems to reflect lifecycle changes</li><li>Notify internal stakeholders to ensure cross-functional alignment</li><li>Coordinate billing stops and final reconciliations with Finance</li><li>Update revenue forecasts, attrition tracking, and reporting accordingly</li></ul></div><div><div>
Module &amp; Account Changes</div></div><div><ul><li>Create and distribute module listing and breakdown reports</li><li>Manage module removals, swaps, and adjustments</li><li>Ensure all changes are accurately reflected across contracts, billing systems, and Salesforce</li></ul></div><div></div><div><div>
Salesforce Data Integrity</div></div><div><ul><li>Maintain complete, accurate, and reportable Salesforce records</li><li>Monitor data inputs to preserve dashboard and reporting reliability</li><li>Partner with Client Success Managers to resolve discrepancies and enforce governance standards</li></ul></div><div><div>
Accounts Receivable Support</div></div><div><ul><li>Partner with A/R and Billing teams to monitor payment compliance</li><li>Flag delinquent accounts to Client Success leadership</li><li>Support structured follow-up processes to drive timely resolution</li></ul></div><div></div><div><div><br>
Skills &amp; Qualifications</div></div><div><div>
Core Competencies (Must Have)</div></div><div><ul><li> Process Management &ndash; Designs, follows, and improves structured workflows to ensure consistent, scalable execution</li><li> Attention to Detail &ndash; Produces accurate, high-quality work by validating data and identifying discrepancies</li><li> Business Acumen &ndash; Understands how operational execution impacts revenue, retention, and financial performance</li><li> Managing &amp; Measuring Work &ndash; Establishes clear tracking mechanisms and accountability standards</li><li> Systems Perspective &ndash; Recognizes cross-functional interdependencies and anticipates downstream impacts</li><li> Analytical Capability &ndash; Ability to interpret attrition, renewal, and revenue-impact data</li><li> Professional Communication &ndash; Strong written and verbal communication skills</li></ul></div><div></div><div><div><br>
Education &amp; Experience</div></div><div><ul><li>3&ndash;5+ years of experience in Client Success Operations, Revenue Operations, or a related operational role within a SaaS or subscription-based environment</li><li>Experience supporting renewal workflows, billing reconciliation, and revenue-related processes</li><li>Strong proficiency in Salesforce, including reporting and data governance</li><li>Experience working cross-functionally with Billing, A/R, Finance, and Client Success teams</li><li>Bachelor&rsquo;s degree in Business, Finance, Operations, or a related field (or equivalent professional experience)</li></ul></div><div></div><div><div>
Preferred Qualifications</div></div><div><ul><li>Experience supporting revenue retention metrics (Gross Retention, Net Retention, churn reporting)</li><li>Familiarity with SaaS licensing or module-based pricing models</li><li>Exposure to financial reconciliation or revenue operations environments</li><li>Experience preparing executive-level reporting</li></ul></div><div></div><div><div>
What You Will Bring:<br>
<ul><li>A strong sense of responsibility and customer care</li><li>Willingness to learn and grow in a global support environment</li><li>Respect for processes, quality standards, and teamwork</li><li>Professional communication and a positive attitude</li></ul></div></div><div><div><br>
<br>
Work Schedule &amp; Availability:<br>
<ul><li>Training Schedule: 9:00 AM &ndash; 5:00 PM EST (6:00 PM &ndash; 3:00 AM PKT)</li><li>Post-Training Schedule:</li></ul>
Ability to work rotating 24/7 shifts, including evenings, weekends, and holidays, as business needs require</div></div><div>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

Client Success Operations Specialist

Full Circle

<p><b>Job Title: Amazon Project Management Specialist</b></p><p><b>Department:</b> Client Success Team<br/><b>Reports To:</b> Brand Manager<br/><b>Location:</b> On-site (Lahore, Pakistan)<br/><b>Schedule:</b> 6:00 PM &ndash; 2:00 AM (Pakistan Time)<br/><b>Level:</b> Associate</p><p><b>About Full Circle Agency</b></p><p>Founded by Ken Freeman, with Nick Shucet as CEO and Partner, Full Circle Agency manages Amazon businesses across 15 countries. We partner with top-tier brands like Ridge Wallets, HexClad, The Woobles, and BK Beauty.</p><p>Our values are simple: integrity, transparency, client success, and <b>relentless accountability</b>. We don't just &quot;manage&quot; accounts; we drive them. We are building a high-performance culture where we equip our team with tools that make them unstoppable.</p><p><b>Is This Role For You?</b></p><p>We are looking for an execution machine. We don't need another strategist; we need a &quot;doer&quot; who ensures the strategy actually happens.</p><p><b>This Role Is NOT For You If:</b></p><ul><li>You are passive and wait for people to tell you they finished a task.</li><li>You feel &quot;awkward&quot; chasing team members for updates.</li><li>You are disorganized or let details slip through the cracks.</li><li>You think Project Management is just &quot;forwarding emails.&quot;</li><li>You make excuses when deadlines are missed.</li></ul><p><b>This Role IS For You If:</b></p><ul><li>You take <b>radical ownership</b> of the project timeline&mdash;no excuses.</li><li>You love checklists, workflows, and turning chaos into order.</li><li>You are &quot;Tech-Savvy&quot; and can master tools like Airtable quickly.</li><li>You understand that a plan is useless without execution.</li><li>You want to control outcomes through preparation and follow-up.</li></ul><p><b>What Success Looks Like</b></p><p><b>In your first 90 days, you will:</b></p><ul><li><b>Own the Workflow:</b> Take full control of the team's <b>Airtable</b> workspace, ensuring 100% data accuracy and real-time task tracking.</li><li><b>Bridge Strategy &amp; Execution:</b> Attend all team meetings, extract every action item, and immediately convert them into assigned tasks with deadlines.</li><li><b>Drive Accountability:</b> Maintain a daily follow-up rhythm where no task goes unchecked. The Brand Manager should never have to ask &quot;is this done?&quot; because you've already confirmed it.</li><li><b>Support Account Health:</b> Assist in compiling weekly reports and monitoring account alerts so the Brand Manager can focus on growth strategy.</li><li><b>Learn the Lingo:</b> Demonstrate fluency in core Amazon terminology (PPC, Listings, Account Health) to communicate effectively with the POD.</li></ul><p><b>Your Responsibilities</b></p><p><b>1. Relentless Project Execution</b></p><ul><li>Convert high-level discussions from team channels and meetings into actionable, assigned tasks immediately.</li><li>Act as the &quot;Enforcer&quot;&mdash;aggressively follow up with team members to ensure tasks are completed on time.</li><li>Identify bottlenecks in the workflow where the team is lagging and push for resolution.</li><li>When something goes wrong, you fix it&mdash;no finger-pointing at the client or other teams.</li></ul><p><b>2. Tool Mastery &amp; Organization</b></p><ul><li>Own the Project Management stack (specifically <b>Airtable</b>).</li><li>Ensure all data is accurate, tasks are updated, and the tool is utilized to its full potential.</li><li>You will be measured on the cleanliness and accuracy of the project trackers.</li></ul><p><b>3. Account Coordination &amp; Reporting</b></p><ul><li>Assist in creating detailed weekly/monthly reports showing account success.</li><li>Manage routine client communications and updates regarding project status.</li><li>Maintain a high-level view of account health (inventory alerts, campaign status) and assign fixes to the relevant specialists.</li></ul><p><b>Requirements (Non-Negotiable)</b></p><p><b>Experience &amp; Skills</b></p><ul><li><b>Project Management Expertise:</b> Proven experience in managing tasks, timelines, and enforcing deadlines.</li><li><b>Tech-Savvy Background:</b> Experience in IT, Software, or Digital Marketing sectors. <i>(Note: We are not looking for Project Managers from construction, mechanical, or oil &amp; gas backgrounds.</i></li><li><b>Tool Proficiency:</b> High proficiency in Project Management software is required (Airtable experience is a massive plus).</li><li><b>Amazon Familiarity:</b> Basic &quot;know-how&quot; of the industry is required. You must understand terms like Campaigns, Account Health, and PPC to function in this team.</li><li><b>Communication:</b> Excellent English (written and verbal) is required.</li></ul><p><b>Logistics</b></p><ul><li><b>Location:</b> This is strictly an office-based position in <b>Lahore</b>; remote work is unavailable.</li><li><b>Equipment:</b> Candidates must have their own laptop/machine.</li><li><b>Shift:</b> You must be available to work from <b>6 PM to 2 AM (Pakistan Time)</b>.</li></ul><p><b>Why Join Full Circle Agency?</b></p><p><b>Competitive Benefits &amp; Culture</b></p><ul><li><b>Annual Paid Leaves</b> &amp; Observed National Holidays (including Eid and Muharram).</li><li><b>KPI based rewards</b></li><li><b>Work with Top-Tier Brands:</b> Gain valuable experience managing campaigns for leading 7-8 figure US brands.</li><li><b>High-Performance Culture:</b> Work with people who care about winning, not making excuses.</li><li><b>Team Excursions:</b> Enjoy team trips and outings organized by Full Circle.</li></ul><p><b>One Last Thing</b></p><p>We're looking for someone who wants to be <b>the best</b>, not just good enough. If you're energized by accountability, motivated by completing tasks, and believe great teams are built on individual excellence, we want to talk to you.</p><p>Ready to own your outcomes? Apply now.</p><p>Job Type: Full-time</p><p>Pay: Rs70,000.00 - Rs90,000.00 per month</p><p>Work Location: In person</p>

Amazon Project Management Specialist

ibex. Pakistan

<div>
 ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist our U.S. based client&rsquo;s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   O Levels/Matric or above
  </li>
  <li>
   Excellent English Written and Verbal Communication
  </li>
  <li>
   American or neutral accent
  </li>
  <li>
   Proficiency with MS Office (Particularly MS Excel and MS Word)
  </li>
  <li>
   Must be alteast 18 Years old and hold valid CNIC.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Why Start Your Career At ibex.?
  <br/>
  <br/>
 </strong>
 You will have a chance to help solve the most ordinary technological things in the most extraordinary way! You are not just going to enjoy it here, but you will get a chance to grow in a collaborative environment. If you want to experience the world on top and work in an environment where there is growth, then be a part of our diverse family.
 <br/>
 <br/>
 <strong>
  What Makes You A Good Fit For This Job?
  <br/>
  <br/>
 </strong>
 This job requires you to be a savvy communicator and someone who is agile enough to settle in a fast-paced environment. If you are nodding your head so far, then you are a perfect fit for this job! We are the experience you crave when you imagine the world of CX!
 <br/>
 <br/>
 <strong>
  What We Seek In You
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Collaborative mindset
  </li>
  <li>
   Customer service focus
  </li>
  <li>
   Hands-on-problem solving ability
  </li>
  <li>
   The ability to communicate technical information in a simple manne
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Learning And Takeaways
  <br/>
  <br/>
 </strong>
 Here @ ibex. we will help build you!
 <br/>
 <br/>
 <ul>
  <li>
   Unlimited exposure
  </li>
  <li>
   A chance to polish your skills
  </li>
  <li>
   A great learning environment
  </li>
  <li>
   Ample experience to build a future path for yourself
  </li>
  <li>
   An opportunity to operate with a highly trained and diversified network of people
   <br/>
   <br/>
  </li>
 </ul>
 If you want to build your career around one of the biggest organizations in the world then, we are what you are looking for!
 <br/>
 <br/>
 <strong>
  Perks Of Being An Ibexian
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Medical Insurance &amp; OPD
  </li>
  <li>
   Provident Fund with investment options
  </li>
  <li>
   Leave Encashment
  </li>
  <li>
   Annual leaves
  </li>
  <li>
   On job training
  </li>
  <li>
   Two days off in a week
  </li>
  <li>
   Ergonomic furniture and infrastructure
  </li>
  <li>
   Referral Rewards
  </li>
  <li>
   Annual Increment
  </li>
  <li>
   Conveyance facility
  </li>
  <li>
   Loan facility
  </li>
  <li>
   Employee Appreciation programs
   <br/>
   <br/>
  </li>
 </ul>
 The salary for this position will be up to PKR 115,000 per month. It's worth nothing, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Deliver exceptional customer experience as measured by performance objectives and in accordance of the core values of our client
  </li>
  <li>
   Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
  </li>
  <li>
   Providing alternatives to products/items, which are not available on the ecommerce website
  </li>
  <li>
   Follow standard processes and procedures when it comes to providing the resolution
  </li>
  <li>
   Staying up to date with latest updates on system information, process changes and future updates
  </li>
 </ul>
</div>


Customer Success Specialist

CS Outsource

<div>
 <p>
  <strong>
   Virtual Assistant (US Operations &ndash; On-Site)
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Summary
  </strong>
 </p>
 <p>
  We are looking for a proactive and detail-oriented
  <strong>
   Virtual Assistant
  </strong>
  to support our US-based operations. The ideal candidate has strong communication skills, excellent organizational habits, and the ability to manage administrative tasks, customer interactions, and coordination duties efficiently while working on-site.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Overview
  </strong>
 </p>
 <p>
  The Virtual Assistant will handle daily operational and support tasks including responding to inquiries, coordinating with internal teams, managing schedules, updating documents, and ensuring smooth workflow for US clients and business processes. This role requires multitasking, professionalism, and a strong customer-first mindset.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Communication &amp; Support
  </strong>
 </p>
 <ul>
  <li>
   Respond promptly to inquiries via phone, email, chat, and internal platforms.
  </li>
  <li>
   Provide clear information regarding services, processes, instructions, and project details.
  </li>
  <li>
   Assist with customer or client concerns and escalate complex cases when needed.
  </li>
  <li>
   Maintain a courteous and professional tone across all communication channels.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Administrative &amp; Operations Support
  </strong>
 </p>
 <ul>
  <li>
   Manage calendars, schedules, and task lists.
  </li>
  <li>
   Coordinate with internal teams or service vendors as required.
  </li>
  <li>
   Monitor ongoing tasks and ensure timely follow-ups.
  </li>
  <li>
   Assist with checklists, documentation, and workflow processes.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Data Management &amp; Reporting
  </strong>
 </p>
 <ul>
  <li>
   Maintain accurate data in CRMs or management systems.
  </li>
  <li>
   Update spreadsheets, booking sheets, and project trackers.
  </li>
  <li>
   Prepare daily/weekly reports on tasks, issues, and progress.
  </li>
  <li>
   Keep all records organized and up to date.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Process Support
  </strong>
 </p>
 <ul>
  <li>
   Assist in resolving recurring operational issues.
  </li>
  <li>
   Contribute ideas to streamline workflows and improve efficiency.
  </li>
  <li>
   Help update SOPs and internal guidelines.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Required Skills &amp; Qualifications
  </strong>
 </p>
 <ul>
  <li>
   1&ndash;2 years of experience as a VA, CSR, admin support, or operations assistant (preferred).
  </li>
  <li>
   Strong English communication (written and spoken).
  </li>
  <li>
   Excellent organizational skills and attention to detail.
  </li>
  <li>
   Ability to multitask in a fast-paced environment.
  </li>
  <li>
   Comfortable using CRMs, spreadsheets, and online tools.
  </li>
  <li>
   Strong problem-solving ability with a customer-first mindset.
  </li>
  <li>
   Able to work independently as well as within a team.
  </li>
  <li>
   Punctual and reliable for on-site work.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Why Join Us?
  </strong>
 </p>
 <ul>
  <li>
   Stable on-site role with exposure to international operations.
  </li>
  <li>
   Opportunities for career growth in admin, operations, or customer service.
  </li>
  <li>
   Supportive work environment.
  </li>
  <li>
   Work with modern tools, systems, and US-based workflows.
  </li>
  <li>
   Your contribution directly supports smooth operations and client satisfaction.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  📍
  <strong>
   Location:
  </strong>
  Lahore &ndash; Johar Town
 </p>
 <p>
  🕒
  <strong>
   Shift:
  </strong>
  US Timing (7 PM &ndash; 4 AM PKT)
 </p>
 <p>
  💼
  <strong>
   Work Type:
  </strong>
  On-site | Full-Time
 </p>
 <p>
  💰
  <strong>
   Salary:
  </strong>
  PKR 100,000 &ndash; 130,000
 </p>
 <p>
 </p>
</div>


Virtual Assistant

<div>
 <p>
  <strong>
   Operations Executive (US Operations)
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Title:
  </strong>
  Operations Executive &ndash; US Operations
 </p>
 <p>
  <strong>
   Work Hours:
  </strong>
  07:00 PM &ndash; 04:00 AM (Night Shift)
 </p>
 <p>
  <strong>
   Location:
  </strong>
  Johar Town, Lahore (On-Site)
 </p>
 <p>
  <strong>
   Employment Type:
  </strong>
  Full-Time
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About the Role
  </strong>
 </p>
 <p>
  We are hiring a
  <strong>
   highly organized and detail-oriented Operations Executive
  </strong>
  to manage and optimize
  <strong>
   US-based operations
  </strong>
  during the night shift. The ideal candidate will ensure smooth daily workflows, maintain service-level compliance, and coordinate effectively with internal teams and US clients. If you have hands-on experience in
  <strong>
   BPO operations
  </strong>
  ,
  <strong>
   customer service
  </strong>
  , or
  <strong>
   US process management
  </strong>
  , this role offers a strong career growth opportunity.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Manage and oversee
   <strong>
    day-to-day US operations
   </strong>
   to ensure seamless service delivery.
  </li>
  <li>
   Monitor
   <strong>
    performance metrics, SLAs, KPIs, and workflow productivity
   </strong>
   to maintain operational efficiency.
  </li>
  <li>
   Coordinate with
   <strong>
    US clients, stakeholders, and cross-functional teams
   </strong>
   to resolve issues and escalations.
  </li>
  <li>
   Implement
   <strong>
    process improvements
   </strong>
   to optimize operations and enhance service quality.
  </li>
  <li>
   Prepare and maintain
   <strong>
    operational reports, dashboards, and documentation
   </strong>
   for management.
  </li>
  <li>
   Support the
   <strong>
    onboarding, training, and performance tracking
   </strong>
   of team members.
  </li>
  <li>
   Ensure full compliance with
   <strong>
    company policies, quality standards, and industry best practices
   </strong>
   .
  </li>
  <li>
   Identify and troubleshoot operational challenges, providing
   <strong>
    quick and effective resolutions
   </strong>
   .
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    2&ndash;5 years of experience
   </strong>
   in operations management, preferably in
   <strong>
    US-based or BPO environments
   </strong>
   .
  </li>
  <li>
   Strong understanding of
   <strong>
    US business processes, communication standards, and workflow expectations
   </strong>
   .
  </li>
  <li>
   Excellent
   <strong>
    verbal and written communication
   </strong>
   skills.
  </li>
  <li>
   Strong
   <strong>
    analytical, multitasking, and time-management
   </strong>
   capabilities.
  </li>
  <li>
   Proficiency in
   <strong>
    MS Office
   </strong>
   ,
   <strong>
    Google Workspace
   </strong>
   , and other operational tools.
  </li>
  <li>
   Keen attention to detail and strong
   <strong>
    problem-solving
   </strong>
   abilities.
  </li>
  <li>
   Prior experience in
   <strong>
    BPO, customer service, or US operations
   </strong>
   .
  </li>
 </ul>
 <p>
  <strong>
   Preferred Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Experience working with
   <strong>
    US clients
   </strong>
   or managing
   <strong>
    cross-functional international teams
   </strong>
   .
  </li>
  <li>
   Familiarity with
   <strong>
    CRM and operations tools
   </strong>
   such as Salesforce, HubSpot, Zendesk, Asana, Monday.com, etc.
  </li>
  <li>
   Leadership or
   <strong>
    team management experience
   </strong>
   is a strong advantage.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Why Apply?
  </strong>
 </p>
 <ul>
  <li>
   Work in a fast-growing, US-focused operations environment.
  </li>
  <li>
   Build expertise in
   <strong>
    international operations, BPO management, and client coordination
   </strong>
   .
  </li>
  <li>
   Competitive salary and professional growth opportunities.
  </li>
 </ul>
 <p>
 </p>
</div>


Operations Executive

ZAPTA Technologies (Pvt.) Limited

<p><b>Job Title</b>: Social Media Specialist (Tech &amp; Growth Focused)</p><p><b>Experience</b>: 3-4 Years (Software / IT / B2B preferred)</p><p><b>Location</b>: Lahore (Onsite)</p><p><b>Role Overview</b></p><p>We are looking for a Social Media Specialist with a strong understanding of software services, digital marketing fundamentals, and growth-oriented content execution. This role is designed for someone who can independently manage day-to-day social media execution while collaborating closely with HR, Sales, SEO, and Marketing teams.</p><p>The role requires a technical mindset, competitor awareness, and the ability to convert internal activities, client engagements, and company culture into structured, high-impact content that supports employer branding, client trust, and business growth.</p><p><b>Key Responsibilities</b></p><p><b>1. Social Media Execution &amp; Content Management</b></p><p>● Execute day-to-day social media activities across LinkedIn, Facebook, Instagram, X, and</p><p>other relevant platforms.</p><p>● Publish content according to approved weekly and monthly content calendars.</p><p>● Ensure consistency in messaging, tone, and positioning aligned with company brand</p><p>and services.</p><p>● Repurpose content across platforms while maintaining relevance and quality.</p><p><b>2. Employer Branding &amp; HR Collaboration</b></p><p>● Work closely with the HR team to support job postings, hiring campaigns, and employer</p><p>branding initiatives.</p><p>● Create content highlighting company culture, internal events, team achievements, and</p><p>training sessions.</p><p>● Support initiatives related to cultural excellence and internal engagement.</p><p><b>3. Client-Focused &amp; Sales-Aligned Marketing</b></p><p>● Collaborate with sales and delivery teams to capture client success stories, case studies,</p><p>and service highlights.</p><p>● Convert client-related information into professional, trust-building social media content.</p><p>● Support sales enablement by strengthening brand authority through consistent</p><p>messaging.</p><p><b>4. Competitor &amp; Market Monitoring</b></p><p>● Monitor competitors and relevant software companies on social media.</p><p>● Track content themes, posting frequency, formats, and engagement patterns.</p><p>● Share insights and improvement suggestions with the marketing team.</p><p><b>5. SEO &amp; Marketing Collaboration</b></p><p>● Coordinate with the SEO team to align social media content with priority keywords and</p><p>blogs.</p><p>● Support traffic growth from social platforms to the website.</p><p>● Maintain a basic understanding of how social media contributes to SEO and digital</p><p>visibility.</p><p><b>6. Events &amp; Internal Activities Coverage</b></p><p>● Participate in internal events, training sessions, job fairs, and selected external events.</p><p>● Capture and publish event-related content to strengthen brand presence.</p><p>7. Reporting &amp; Optimization</p><p>● Track performance using native platform analytics and reporting tools.</p><p>● Prepare weekly and monthly performance summaries.</p><p>● Continuously optimize content strategy based on performance data.</p><p><b>Key Performance Indicators (KPIs)</b></p><p><b>Growth &amp; Visibility</b></p><p>● LinkedIn follower growth: 5&ndash;8% month-over-month</p><p>● Overall social impressions growth: 10&ndash;15% month-over-month</p><p>● Net positive follower growth every month</p><p><b>Execution &amp; Consistency</b></p><p>● LinkedIn: 5&ndash;7 posts per week</p><p>● Other platforms: 2&ndash;3 posts per week</p><p>● 100% adherence to approved content calendar</p><p>● Minimum 2 hiring or employer branding posts per week</p><p>● Minimum 4 client-oriented posts per month</p><p>● At least 1 case study or client story per month</p><p>● Contribution to 2&ndash;5 warm inbound inquiries per month</p><p><b>Required Skills &amp; Qualifications</b></p><p>● 3-4 years of hands-on experience in social media or digital marketing.</p><p>● Experience with a software company, IT services firm, or B2B environment preferred.</p><p>● Strong understanding of social platforms, content execution, and analytics.</p><p>● Basic understanding of SEO and digital marketing fundamentals.</p><p>● Ability to collaborate with HR, sales, and technical teams.</p><p>● Strong written communication and content judgment.</p><p>● Exposure to Google Ads or paid marketing is a plus.</p><p><b>Performance Evaluation</b></p><p>● High Performer: 80%+ KPI achievement for 3 consecutive months</p><p>● Acceptable Performer: 65&ndash;79% KPI achievement with visible improvement</p><p>● Underperformance: Below 65% KPI achievement for 2 consecutive months</p><p><b>Growth Path</b></p><p>Based on performance and ownership, this role can grow into:</p><p>● Social Media &amp; Growth Specialist</p><p>● Social Media Manager</p><p>● Digital Marketing Lead</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Social Media Specialist

A4Accountant PVT Ltd.

<p>Location: DHA phase 8, Lahore (Full Time Onsite)</p><p>Work Timings: 06PM - 03AM (Night Shift)</p><p>Topline Resource Group (TLRG) is seeking a client-focused <b>Intake Specialist</b> to join our growing immigration law practice serving clients across the United States and internationally. We are dedicated to delivering compassionate, reliable legal services that help immigrants secure lawful status, citizenship, and peace of mind.</p><p>Position Overview</p><p>This role blends <b>client relationship management and consultative sales</b>. As part of our Client Intake Department, you will guide prospective clients through their initial engagement with the firm, conduct consultations via phone and video, educate individuals on their legal options, and facilitate consultation enrollment with our legal team.</p><p>You are not just closing consultations &mdash; you are helping individuals take the first step toward life-changing legal solutions.</p><p>Key Responsibilities</p><ul><li>Conduct intake consultations with prospective clients via phone and video</li><li>Educate clients on legal options and facilitate consultation enrollment</li><li>Maintain accurate documentation in CRM and case management systems</li><li>Coordinate seamless handoffs to attorneys and initiate client onboarding</li><li>Perform follow-ups for retention, quality assurance, and case updates</li><li>Track intake metrics, conversion goals, and billable hours</li><li>Support onboarding and ensure exceptional client experience</li><li>Collaborate with management on lead quality and performance insights</li></ul><p>Qualifications</p><ul><li>Proven success converting prospects in high-value professional services (legal, immigration preferred)</li><li>Experience in immigration intake, paralegal work, or legal services strongly preferred</li><li>Strong empathy and cultural competence</li><li>Results-driven mindset with comfort working toward performance metrics</li><li>Excellent communication skills (phone, video, email, CRM systems)</li><li>Highly organized with strong time management abilities</li><li>Professional references required</li></ul><p>Why Join TLRG?</p><ul><li>Competitive base salary + performance-based commissions and bonuses</li><li>Flexible work environment</li><li>PTO and comprehensive benefits</li><li>Inclusive, supportive team culture</li><li>Professional growth opportunities in immigration law</li></ul><p><b>Topline Resource Group is an Equal Opportunity Employer committed to diversity, equity, and inclusion. </b></p><p><b>Background check and references required.</b></p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Intake Specialist / Sales Consultant

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