customer support representative Jobs in Lahore

customer support representative

credentialing specialist

customer sales representative Jobs in Lahore

customer sales representative

customer service representative Jobs in Lahore

customer service representative

customer services specialist Jobs in Lahore

customer services specialist

client success specialist

ZH CUISINES (PRIVATE) LIMITED

Job description:Job Position: Customer Success ManagerDepartment: OperationsLocation: SALT PakistanEmployment Type: Full-TimeJob SummarySALT Pakistan is looking for a proactive and customer-focused Customer Success Manager to ensure exceptional customer experiences across all service channels. The ideal candidate will be responsible for handling customer complaints and feedback, managing relationships with delivery platforms such as Blink and Foodpanda, and coordinating events and catering inquiries.This position is suitable for Fresh Graduates with strong communication skills, while candidates with 1&ndash;2 years of relevant experience will be preferred.Key Responsibilities<ul><li>Handle customer complaints, concerns, and feedback professionally and ensure timely resolution.</li><li>Monitor customer satisfaction and maintain a high standard of guest experience.</li><li>Manage and respond to customer reviews received through social media, delivery platforms, and other channels.</li><li>Coordinate with restaurant operations teams to resolve customer issues effectively.</li><li>Manage relationships and daily coordination with delivery partners including Blink and Foodpanda.</li><li>Monitor delivery platform performance, customer ratings, and service quality.</li><li>Handle event and catering inquiries from initial contact to successful execution.</li><li>Coordinate with operations and kitchen teams for catering orders and special events.</li><li>Maintain records of customer complaints, resolutions, and service performance.</li><li>Prepare regular reports on customer feedback, complaints, and improvement opportunities.</li><li>Identify trends and recommend solutions to improve customer experience.</li><li>Support marketing and operational teams during promotional campaigns and events.</li></ul>Requirements<ul><li>Bachelor's degree in Business Administration, Marketing, Hospitality Management, or a related field.</li><li>Fresh Graduates are encouraged to apply.</li><li>1&ndash;2 years of experience in customer service, hospitality, restaurant operations, or customer relations will be preferred.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and conflict-resolution abilities.</li><li>Ability to manage multiple tasks and work in a fast-paced environment.</li><li>Proficiency in Microsoft Office and Google Workspace.</li></ul>Skills Required<ul><li>Customer Service</li><li>Complaint Handling &amp; Resolution</li><li>Communication Skills</li><li>Relationship Management</li><li>Event Coordination</li><li>Catering Management</li><li>Foodpanda &amp; Blink Coordination</li><li>Problem Solving</li><li>Reporting &amp; Documentation</li><li>Time Management</li><li>Team Collaboration</li></ul>Work Location: In personPay: Rs50,000.00 - Rs80,000.00 per monthWork Location: In person

Customer Success Specialist

SolutionInn

<div>We are looking for a highly motivated and experienced Proposal &amp; Bidding Specialist to take ownership of a new Upwork profile with the main objective of winning maximum projects and rapidly building a strong, credible profile. You will be responsible for identifying suitable opportunities, crafting persuasive proposals, and establishing lasting client relationships that lead to repeat business. 

<h4 class="jobSectionHeader">
Job Responsibilities</h4>

<ul><li>Identify relevant jobs and bidding opportunities on Upwork based on our service offerings.</li>
<li>Write customized, compelling proposals and cover letters to maximize win rates.</li>
<li>Strategically manage and grow our Upwork profile (ratings, job success score, client feedback).</li>
<li>Build relationships with clients to secure long-term collaborations and repeat work.</li>
<li>Coordinate with the internal team to estimate effort and ensure realistic delivery timelines.</li>
<li>Keep detailed records of proposals sent, outcomes, and lessons learned to refine strategy.</li>
<li>Continuously monitor Upwork trends and platform changes to stay competitive.</li></ul> 
 
<h4 class="jobSectionHeader">Skills Required</h4>

<ul><li>Ability to write clear, tailored, and persuasive proposals.</li>
<li>Knowledge of how to improve Upwork Job Success Score, ratings, client feedback, and responsiveness.</li>
<li>Understanding of tone, structure, and content that resonates with clients.</li>
<li>In-depth knowledge of Upwork&rsquo;s interface, policies, bidding system, and algorithm.</li>
<li>Experience in managing and optimizing Upwork profiles.</li>
<li>Strong sales mindset with the ability to identify and qualify high-potential job leads.</li>
<li>Understanding of client psychology and how to position offers to convert leads.</li>
<li>Fluent written and verbal English.</li>
<li>Ability to professionally communicate with clients, ask relevant questions, and handle objections.</li></ul> 
 
<h4 class="jobSectionHeader">Required Qualifications</h4>

<ul><li>Bachelor&rsquo;s degree in Business, Marketing, Communications, or related fields.</li></ul> 

 
<h4 class="jobSectionHeader">Job Experience</h4>

<ul><li>Minimum 6 months of proven freelancing experience, preferably on Upwork or similar platforms.</li>
<li>Demonstrated ability to write winning proposals and secure projects.</li>
<li>Experience in managing or contributing to a freelance profile&rsquo;s growth is a strong plus.</li></ul> 

 
<h4 class="jobSectionHeader">Other Benefits</h4>

<ul><li>Travel Allowance</li>
<li>Grocery Allowance</li>
<li>Food and Entertainment Allowances</li>
<li>Gym Allowance</li>
<li>Free Lunch, Coffee and Tea</li></ul> 

 
<h4 class="jobSectionHeader">Job Working Hours</h4>

10PM - 7AM 
<h4 class="jobSectionHeader">
Equal Employment Opportunities</h4>

We provide Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, disability or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, compensation, and training.</div>

Upwork Proposal & Bidding Specialist Full Time

ibex. Pakistan

<div>
 ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist worldwide financial-services leading client&rsquo;s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers and banking flavor but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 O Levels/Matriculation or above
 </li>
 <li>
 Excellent Written and Verbal English communication
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 </li>
 <li>
 Banking Experience preferred
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Deliver a class apart customer experience as measured by performance objectives and in accordance of the core values of our client
 </li>
 <li>
 Assist customers with their items purchased through ecommerce website
 </li>
 <li>
 Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
 </li>
 <li>
 Providing alternatives to products/items, which are not available on the ecommerce website
 </li>
 <li>
 Follow standard processes and procedures when it comes to providing the resolution
 </li>
 <li>
 Staying up to date with latest updates on system information, process changes and future updates
 </li>
 </ul>
</div>

Customer Services Specialist

DesVerto

Job Title: TikTok Shop Specialist / Account Manager Location: Lahore or Peshawar, Pakistan (Onsite) Job Type: Full-timeAbout the RoleWe are looking for a data-driven, tactical, and highly proactive TikTok Shop Expert to join our team onsite in our Lahore or Peshawar office.In this role, you won&rsquo;t just be pushing buttons; you will own the end-to-end strategy and growth for multiple client brands on TikTok Shop. If you live and breathe e-commerce metrics, know exactly how to hook creators for affiliates, and can comfortably lead high-level strategy calls with brand owners, we want you on our team.Key Responsibilities<ul><li>TikTok Shop Management: Oversee end-to-end TikTok Shop operations for multiple client accounts, including store setup, catalog syncing, listing optimization, and daily account health monitoring.</li><li>Performance Marketing &amp; Ads: Build, execute, and optimize TikTok ad campaigns, specializing in GMV Max ads, Spark Ads, and full-funnel strategies to drive higher profitable revenue.</li><li>Affiliate &amp; Creator Ecosystem: Lead our creator and affiliate outreach programs. You will identify, negotiate with, and onboard high-converting creators to build a massive affiliate network for our clients.</li><li>Live Selling Strategy: Advise clients and help coordinate live selling events, ensuring they have the technical setup, promotional strategy, and product inventory to maximize real-time conversions.</li><li>Client Strategy &amp; Reporting: Lead live strategy calls, audit accounts, and provide clear, actionable weekly reporting. You will build 90-day scale roadmaps for each brand you manage.</li></ul>Qualifications &amp; Requirements<ul><li>Agency &amp; Multi-Brand Experience: 2+ years of hands-on experience managing and scaling TikTok Shops. Experience in an agency setting managing multiple client accounts simultaneously is highly preferred.</li><li>Technical Mastery: Deep, tactical understanding of the TikTok Seller Center, TikTok Ads Manager, and e-commerce conversion funnels.</li><li>Analytical Rigor: Strong capability to track, interpret, and optimize e-commerce metrics (ROAS, CPA, Conversion Rate). We rely on clear numbers, not bloated monthly slide decks.</li><li>Creator Network Operations: Proven ability to build and manage large-scale influencer outreach and affiliate programs from scratch.</li><li>Client-Facing Confidence: Excellent communication skills. You must be comfortable leading calls with brand owners, diagnosing their pain points live, and presenting data-backed solutions.</li><li>Location: Ability to work full-time, onsite at our Lahore or Peshawar office.</li></ul>What We Offer<ul><li>Competitive salary based on experience.</li><li>Performance-based incentives and bonuses driven by client GMV growth.</li><li>A fast-paced, modern agency environment with massive growth potential.</li><li>Paid time off and professional development opportunities.</li></ul>How to Apply: Fill the Form: https://forms.gle/jZ8FRRjZ6BddWMBw8Work Location: In person

TikTok Shop Specialist

Software Finder Careers

<div>
 
 Job Summary
 
 
 
 We are seeking a Content Specialist who can approach content with a structured, research-driven mindset. This role involves creating high-quality content while ensuring it aligns with user intent and overall content direction.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Research and develop content on software, tools, and industry trends
 </li>
 <li>
 Write blogs, landing pages, comparisons, and detailed guides
 </li>
 <li>
 Structure content to align with SEO best practices and user intent
 </li>
 <li>
 Simplify complex or technical topics into clear, engaging content
 </li>
 <li>
 Ensure accuracy by validating information, data, and sources
 </li>
 <li>
 Optimize and update existing content based on performance insights
 </li>
 <li>
 Collaborate with SEO and product teams to align content with goals
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Strong research and writing skills
 </li>
 <li>
 Ability to structure content clearly and logically
 </li>
 <li>
 Understanding of SEO fundamentals
 </li>
 <li>
 Attention to detail and accuracy
 </li>
 <li>
 Ability to manage deadlines and multiple content pieces
 
 
 </li>
 </ul>
 
 Software Finder
 
 is a leading B2B SaaS marketplace that helps businesses discover, compare, and select the right software solutions. Our platform connects companies with tailored software options based on their unique needs, supported by verified reviews and expert insights.
 
 
 With a growing portfolio of software categories and a global user base, Software Finder is committed to simplifying the software selection process and empowering businesses to make informed decisions.
 
 
 Our team is driven by a shared mission to innovate, collaborate, and deliver value to our users. As we continue to grow, we are always looking for talented individuals who are passionate about technology, customer success, and making an impact.
</div>

Content Specialist

Top Line Resource Group (TLRG)

Location: DHA Phase 8, Lahore (On-site)Job Type: Full-TimeShift Timing: 5:00 PM &ndash; 2:00 AMPosition OverviewWe are seeking a customer-focused Insurance Specialist to support a growing U.S. independent insurance operation. This role services commercial and personal lines clients, obtains competitive quotes, coordinates renewals, manages policy changes, communicates with carriers, and helps deliver a first-class client experience.The right person communicates clearly, stays organized under pressure, takes ownership of open tasks, and solves problems before they affect the client. Commercial insurance experience is preferred; we will train a strong candidate with proven administrative and customer service skills.Prior experience with U.S. insurance carriers or an independent agency is strongly preferred for this role.Primary ResponsibilitiesCommercial Insurance<ul><li>Market new and renewal accounts to multiple admitted and surplus lines carriers</li><li>Obtain competitive quotes for General Liability, Business Owners Policies, Commercial Property, Workers' Compensation, Commercial Auto, Professional Liability, Cyber Liability, EPLI, Umbrella and Excess Liability, Inland Marine, and Directors and Officers coverage</li><li>Prepare professional comparisons of coverages, exclusions, deductibles, limits, and premiums</li><li>Review policies for coverage gaps and identify opportunities to improve protection or value</li><li>Follow up with underwriters to negotiate pricing, credits, exceptions, and coverage enhancements</li><li>Request loss runs, update applications, and track inspections and underwriting requirements through completion</li></ul>Personal Lines<ul><li>Quote and service homeowners, high-value homes, condo, renters, dwelling fire, personal auto, umbrella, earthquake, flood, and valuable articles coverage</li><li>Compare multiple carriers and summarize recommendations in clear client-facing language</li><li>Process endorsements and policy changes, assist with renewals, and remarket accounts when appropriate</li></ul>Client Service<ul><li>Answer incoming calls professionally and respond to client emails promptly</li><li>Process Certificates of Insurance, Evidence of Property Insurance, Auto ID Cards, and mortgagee changes</li><li>Order loss runs and inspections, request missing documents, and follow up on outstanding requirements</li><li>Assist clients with billing questions and claim reporting</li><li>Track claim status with carriers and keep clients informed</li><li>Schedule renewal review meetings and maintain clear notes for every open item</li></ul>Policy Servicing<ul><li>Process endorsements, cancellations, reinstatements, and policy rewrites</li><li>Review renewal policies for accuracy, including premiums, limits, deductibles, mortgage information, and insured details</li><li>Confirm completed changes, issued policies, and supporting documents are saved correctly in the agency management system</li></ul>Carrier RelationsCommunicate regularly with major admitted and surplus lines carriers to:<ul><li>Follow up on underwriting and policy issuance</li><li>Negotiate pricing and request available credits</li><li>Seek underwriting exceptions and coverage improvements</li><li>Confirm inspections and track requirements to completion</li></ul>Renewal Management<ul><li>Review renewal offers and identify material premium or coverage changes</li><li>Complete renewal marketing at least 45 days before expiration</li><li>Remarket accounts when premiums increase significantly or coverage needs change</li><li>Prepare side-by-side comparisons and recommend the best carrier option</li><li>Communicate renewal recommendations and follow up through binding</li><li>Track every renewal deadline and prevent avoidable lapses</li></ul>DocumentationMaintain complete, accurate electronic files for applications, quotes, policies, endorsements, certificates, inspection reports, loss runs, carrier correspondence, signed documents, and renewal proposals.Sales and Producer Support<ul><li>Follow up on quote opportunities and schedule producer appointments</li><li>Prepare proposal packets and request missing underwriting information</li><li>Obtain signatures, collect broker fees, and assist with binding new business</li></ul>Claims Support<ul><li>Help clients report claims and gather supporting documentation</li><li>Coordinate with adjusters and follow up with carriers</li><li>Keep insureds updated throughout the claim process</li><li>Maintain timely, accurate claim notes in the agency management system</li></ul>Tools &amp; SystemsFamiliarity with the following types of tools is expected:<ul><li>Agency management systems (e.g., QQ Catalyst or similar)</li><li>Microsoft Outlook and Google Workspace for communication</li><li>Excel, Word, Adobe Acrobat, and DocuSign for documents and analysis</li><li>Payment and rating platforms (e.g., ePayPolicy, carrier portals, comparative rating systems)</li><li>Familiarity with AI-powered agency tools is a plus</li></ul>Required Skills<ul><li>Outstanding customer service and professional phone etiquette</li><li>Excellent written and verbal communication</li><li>Strong organization and the ability to manage multiple deadlines</li><li>High attention to detail and consistent follow-through</li><li>Independent judgment, ownership, and problem-solving</li><li>A positive, team-oriented approach</li></ul>Preferred Qualifications<ul><li>Two or more years of insurance experience</li><li>Commercial insurance and independent agency experience</li><li>Experience with agency management systems</li><li>Experience reading policies and declarations</li><li>Strong Microsoft Excel skills and experience preparing insurance comparisons</li></ul>Pay: Rs100,000.00 - Rs150,000.00 per monthApplication Question(s):<ul><li>Do you have prior experience working with U.S. insurance carriers or an independent agency? If yes, how many years?</li><li>Have you worked with commercial lines, personal lines, or both?</li><li>Are you familiar with any agency management system (e.g., QQ Catalyst or similar)?</li></ul>Work Location: In person

U.S. Insurance Specialist

Astute Softwares

We&rsquo;re Hiring: SEO Specialist &mdash; On-Site, LahoreAstute Softwares is looking for a results-driven SEO Specialist to join our team in Lahore.Requirements:<ul><li>Proven experience in SEO, keyword research, on-page SEO, off-page SEO, link building, and content strategy</li><li>A demonstrable track record of earning at least USD 1,000 through selling SEO or digital marketing services, blogging, AdSense, affiliate marketing, or a related online channel</li><li>Strong understanding of Google Search Console, Google Analytics, and SEO tools</li><li>Ability to develop and execute SEO strategies that improve rankings, traffic, and conversions</li><li>Good communication, reporting, and analytical skills</li><li>Portfolio, case studies, earning proof, or previous results will be preferred</li></ul>Job Type: Full-time, on-site Location: LahoreInterested candidates can send their CV, portfolio, and salary expectations to Hr@astutesoftwares.com.Please mention &ldquo;SEO Specialist &mdash; Lahore&rdquo; in the email subject line.Pay: Rs23,841.45 - Rs70,638.77 per monthWork Location: In person

SEO Specialist

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