customer service representative Jobs in Lahore

customer service representative

customer sales representative Jobs in Lahore

customer sales representative

customer support executive Jobs in Lahore

customer support executive

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sales development representative Jobs in Lahore

sales development representative

client success specialist

Techscale

<div>
 
 About The Role
 
 
 
 We are looking for a proactive and customer-obsessed
 
 Customer Success Specialist
 
 to join our growing team. In this role, you&rsquo;ll be the key point of contact for our clients, helping them maximize the value of our SaaS platform from onboarding through renewal and expansion.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Develop and maintain strong relationships with assigned clients, ensuring high levels of satisfaction and retention.
 </li>
 <li>
 Guide new customers through the onboarding process, including setup, training, and initial adoption.
 </li>
 <li>
 Educate clients on features, new releases, and best practices to help them get the most out of the platform.
 </li>
 <li>
 Monitor usage metrics and proactively reach out to under-engaged customers to improve product utilization.
 </li>
 <li>
 Act as the voice of the customer internally and escalate issues to support or product teams when necessary.
 </li>
 <li>
 Collaborate with Sales and Account Managers to support contract renewals and identify upsell or cross-sell opportunities.
 </li>
 <li>
 Collect customer feedback and work with product teams to inform roadmap and improvements.
 </li>
 <li>
 Contribute to knowledge base articles, FAQs, and customer success playbooks.
 
 
 </li>
 </ul>
 
 Key Requirements
 
 
 
 <ul>
 <li>
 Minimum 3 years of experience in Customer Success, Account Management, or Client Support (preferably in a SaaS environment).
 </li>
 <li>
 Excellent communication, interpersonal, and relationship-building skills.
 </li>
 <li>
 Ability to explain complex topics in a simple and clear manner.
 </li>
 <li>
 Strong problem-solving skills with a customer-first mindset.
 </li>
 <li>
 Self-starter who can manage multiple accounts and prioritize effectively.
 </li>
 <li>
 Experience working in a B2B SaaS company.
 </li>
 <li>
 Familiarity with CRM tools and cloud-based platforms.
 </li>
 <li>
 Understanding of the software development lifecycle is a plus.
 </li>
 <li>
 Experience running customer training sessions or webinars.
 </li>
 </ul>
</div>

Customer Success Specialist

Metal

<div>About Metal
Metal is an AI-powered operating system for founders raising venture rounds. Used by thousands of founders across the globe, our platform brings deep intelligence to core workflows involved in fundraising. In the long-term, our mission is to build the rails of the venture industry by bringing efficiency to venture rounds.
About the Role
As part of our sales organization, the Customer Success Specialist (CSS) role focuses on ensuring a world-class onboarding experience for customers on the Metal platform. Successful candidates will demonstrate an ability to become subject matter experts on Metal's product capabilities with a strong internal motivation to help customers win.
The role will work closely with our product and engineering teams to ensure that feedback from the market flows quickly to inform our product roadmap and direction. Potential growth paths include team leadership and transitioning into strategic partnerships. The right candidate(s) will play a critical role in shaping the customer journey, setting the tone for long-term retention and driving upsell opportunities.
What You&rsquo;ll Do<ul><li>
Run structured onboarding calls with new customers, guiding them through setup and best practices.</li><li>
Troubleshoot issues in real time and remove blockers to ensure trial success.</li><li>
Collaborate closely with AEs for smooth handoff of qualified customers.</li><li>
Track onboarding paying conversion rates and continuously optimize the onboarding process.</li><li>
Contribute to building Metal&rsquo;s customer success playbooks and documentation.</li><li>
Advocate for customer needs internally, providing input to product and sales.</li></ul> 
What We&rsquo;re Looking For
Non-Negotiable Qualities<ul><li>
Comms Fluency: Native-level spoken English; clear and confident with North American customers.</li><li>
Critical Thinking / IQ: Strong problem-solving and troubleshooting ability.</li><li>
Drive / Internal Motivation: Ownership mindset and passion for helping customers succeed.</li><li>
Culture Fit: Ambition, humility, and learning capacity.</li></ul> 
Minimum Qualifications<ul><li>
Experience in customer-facing roles (support, onboarding, success, or implementation).</li><li>
Proven ability to manage multiple customer accounts and deliver measurable outcomes.</li><li>
Availability to work 10PM to 3AM PKT at least four nights per week.</li><li>
Comfortable working in a fast-paced environment with high standards for quality.</li></ul> 
Preferred<ul><li>
Experience in SaaS onboarding or customer success functions.</li><li>
Familiarity with early-stage startups or tech-driven customer journeys.</li><li>
Track record of improving retention or customer adoption metrics.</li></ul> 
Why Join Metal?
You&rsquo;ll be the first Customer Success Specialist at Metal, shaping the onboarding experience and setting the foundation for our customer success org. This role offers direct exposure to founders, the opportunity to create impact from day one, and a pathway to leadership as the team scales.</div>

Chughtaiz (Pvt) Ltd.

No Experience? No Problem. Start Your Career with Chughtaiz as a Client Relationship Specialist at Lahore office.Fresh graduates from reputable universities are encouraged to apply.Job Role:<ul><li>The role revolves around Client Relationship Management</li><li>Liaison with the Marketing &amp; social media Team for Leads</li><li>Manage leads coming from different channels: 1) Social Media,2) Walk In Customers, 3) Referrals and 4) Potential Clients in the existing Pipeline.</li><li>Cater all sorts of clients i.e. B to B (Corporate Clients i.e. Companies and B to C i.e. Regular Consumers)</li><li>Connect with Clients via calls</li><li>Conduct meetings with the Clients</li><li>Develop an understanding of the client</li><li>Giving briefings, demos and presentations to the Clients</li><li>Coordination with the other departments for to cater the needs and specifications of client: Design Department, Costing Department and Import Department for Quotations &amp; Proposals</li><li>Project Management (Post Sales)</li></ul>Requirements:<ul><li>Ideal for fresh graduates with 0 to 6 months of experience</li><li>Excellent Communication Skills-Professional Demeanor/Pleasant Personality</li><li>Go-Getter Attitude and Adaptability</li><li>MS Office (Basic Level Proficiency)</li></ul>Location: 105 E, DHA Phase 3, Main Boulevard, New Super Town, Lahore.How to Apply:Email: Send your CV to hr@chughtaiz.com with the subject line &quot;Client Relationship Specialist -Lahore' in the subject lineJob Type: Full-timeWork Location: In person

Client Relationship Specialist

Naelaesthetics

At Tech BPO, we take pride in delivering top-quality services with innovation at the core of what we do. As a trusted leader in cost estimation services, we provide businesses across multiple industries with reliable, data-driven solutions that support smarter decision-making, efficiency, and profitability.We&rsquo;re looking for a Client Success Executive who will be the bridge between our clients and our internal teams, ensuring every client feels valued, supported, and successful in working with us.What You&rsquo;ll Do<ul><li>Be the primary contact for clients, offering proactive support and ensuring they&rsquo;re satisfied at every step.</li><li>Build strong, lasting relationships by understanding clients&rsquo; business goals and cost estimation requirements.</li><li>Regularly check in with clients to address concerns, resolve issues, and maintain trust.</li><li>Guide new clients through the onboarding process, ensuring a seamless start to their journey with us.</li><li>Provide expert guidance on cost estimation strategies, timelines, and expectations.</li><li>Collaborate closely with internal teams to make sure deliverables are accurate, timely, and aligned with client needs.</li><li>Track client projects to ensure smooth progress and effective communication throughout.</li><li>Act quickly to resolve challenges, coordinating with relevant teams as needed.</li><li>Gather client feedback to identify service improvement opportunities.</li><li>Share insights and suggestions with the Client Success Manager and other teams to enhance the overall client experience.</li><li>Recommend product or service enhancements based on client feedback and industry best practices.</li></ul>What We&rsquo;re Looking For<ul><li>1&ndash;2 years of experience in client success, account management, or customer support (experience in consulting or service-based industries preferred).</li><li>Background in cost estimation, construction, or related industries is a plus.</li><li>Strong verbal and written communication skills.</li><li>Excellent organizational and time-management abilities.</li><li>Comfortable handling multiple clients and projects at once.</li></ul>Why You&rsquo;ll Love Working With Us<ul><li>Provident Fund to help secure your future.</li><li>Health Insurance coverage for you and your family.</li><li>Performance-based incentives in dollars &ndash; your hard work truly pays off.</li><li>Appreciation Certificates to celebrate your milestones and achievements.</li><li>A supportive, growth-oriented environment with opportunities to sharpen your skills and gain international exposure.</li></ul>Job Type: Full-time, On-site Shift Timing: 6:00 PM &ndash; 3:00 AM (Night Shift), Monday to Friday Salary Range: PKR 70,000 &ndash; 100,000 Location: College Road, near Wapda Town, Township, LahoreJob Type: Full-timePay: Rs70,000.00 - Rs100,000.00 per monthWork Location: In person

Client Success Executive / BPO- Night Shift

DYNAMIC SOLUTIONS

Job description:Hiring: Customer Success Representative &ndash; LahoreCompany: Dynamic SolutionsLocation: On-site, LahoreJob Type: Full-timeAbout Us:Dynamic Solutions is a leading BPO &amp; software solutions provider, helping businesses deliver seamless operations and outstanding customer experiences.Your Role:Be the first point of contact for customers via calls, chats, and emails.Resolve queries, ensure satisfaction, and maintain accurate CRM documentation.Support customer retention, upselling opportunities, and smooth issue resolution.You Need:Min. Intermediate (12th Grade)6+ months in customer support or related roleExcellent communication &amp; problem-solving skillsBasic MS Excel/Google Sheets knowledgeWillingness to work in rotational shiftsOn-site in Lahore |Apply: recruiter@dynamicsols.comWhatsApp: 03400003008#BPOhiring #CustomerSuccess #SupportJobs #LahoreJobsJob Type: Full-timePay: Rs33.00 - Rs44.00 per monthWork Location: In person

Programmers Force

Key Responsibilities<ul><li>Serve as the first point of contact for international clients via email, chat, or ticketing systems.</li><li>Provide professional assistance in resolving client queries and issues</li><li>Log, track, and monitor client issues to ensure timely resolutions within defined SLAs.</li><li>Collaborate with the Product Support and Technical teams to escalate and resolve complex issues.</li><li>Maintain detailed case documentation and update clients on issue status.</li><li>Identify recurring issues and communicate insights to improve client experience.</li><li>Ensure smooth onboarding and product usage guidance for new clients.</li><li>Uphold excellent communication standards and maintain a customer-first approach at all times.</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, IT, Business, or a related field.</li><li>0&ndash;2 years of experience in Customer / Client Support (preferably in SaaS, IT, or FinTech sectors).</li><li>Excellent English communication skills (both written and spoken).</li><li>Strong interpersonal and problem-solving abilities.</li></ul>Job Type: Full-timeWork Location: In person

Application Support Executive

Remote office solutions (SMC-Private) limited 

Job Title: Onboarding SpecialistJob Type: Full-time, Onsite Company: Nexus Healthcare Management LLCLocation: DHA, Phase 6, LahoreAbout Us:Nexus Healthcare Management LLC is a provider of healthcare solutions, guided by a team of seasoned physicians and industry experts. We are looking for a dynamic and empathetic Onboarding Specialist to play a pivotal role in our growth and success. This position is the heart of our client relationship at the outset. You will be the crucial link between our company and the healthcare providers (doctors) we serve, ensuring their transition to our services is seamless, supportive, and sets the stage for a long-term, successful partnership. This is more than just a process; it's about building trust and confidence from day one.Job Summary:We are seeking a mission-driven and detail-oriented Onboarding Specialist to join our growing organization. You are a person with a knack for technology. You find genuine satisfaction in guiding others through complex processes with patience and clarity. You&rsquo;re not just an implementer; you&rsquo;re a relationship-builder, a problem-solver, and a trusted advisor. You understand the unique pressures healthcare professionals face and are motivated to make their lives easier.Key Responsibilities:<ul><li>Client Onboarding &amp; Relationship Management: Serve as the primary point of contact for new healthcare provider clients, guiding them with warmth and professionalism through every step of the onboarding lifecycle.</li><li>Project Coordination: Develop and manage detailed project plans for each client onboarding, ensuring timelines are met and expectations are exceeded.</li><li>EHR/EMR Proficiency: Utilize your in-depth knowledge of Electronic Health/Medical Records systems (especially eClinicalWorks (eCW), Athenahealth, Tebra, and similar platforms) to facilitate smooth data integration and setup and also extract the reports.</li><li>Operational Collaboration: Work closely with our internal operations, and IT teams to ensure all backend systems are aligned for client success.</li><li>Training &amp; Support: Conduct initial training sessions for clients on our processes and how we interface with their existing systems, providing ongoing support during their first critical months.</li><li>Feedback Loop: Act as the voice of the client, gathering feedback during onboarding to help our team continuously improve our services and solutions.</li></ul>Experience:Proven experience (3+ years) in a client-facing role, such as onboarding, account management, implementation, or customer success, preferably within the healthcare sector.Education:A bachelor&rsquo;s degree in Business Administration, Healthcare Management, or a related field is preferred.Skills &amp; Competencies:&middot; Required: Demonstrated, hands-on proficiency with major EHR/EMR systems. Expertise in eClinicalWorks (eCW), Athenahealth, and/or Tebra is a significant advantage.&middot; Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences and build rapport quickly.&middot; Strong organizational and project management skills, with a natural ability to prioritize tasks in a fast-paced environment.&middot; A proactive, problem-solving mindset and a deep sense of empathy for the challenges faced by healthcare providers.Compensation &amp; Benefits:<ul><li>Salary: According to the skill set.</li><li>Working Days: Monday - Friday</li><li>Job Timings: 6 PM &ndash; 3 AM PKT</li></ul>If you are experienced and best fit for this role and love to accept new challenges, apply now at sosama@nexuscaremanagement.com and become part of our team!Job Type: Full-timePay: Rs150,000.00 - Rs175,000.00 per monthWork Location: In person

Onboarding Specialist

Explore 875+ Client success specialist in Lahore this October. Find roles across top companies and apply now to boost your career.

875 client success specialist jobs IN Lahore

Customer Success Specialist

Customer Success Specialist

Client Relationship Specialist

Client Success Executive / BPO- Night Shift

Customer Success Specialist

Application Support Executive

Onboarding Specialist