customer service representative Jobs in Lahore

customer service representative

customer sales representative Jobs in Lahore

customer sales representative

customer success specialist Jobs in Lahore

customer success specialist

customer support specialist Jobs in Lahore

customer support specialist

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client success specialist

CrecenTech

We are seeking an experienced and proactive Client Success Specialist to oversee daily operations and team management with a focus on achieving operational excellence, customer satisfaction, and cost-efficiency. This role also involves ensuring optimal use of technology and maintaining a productive, well-coordinated workforce.The ideal candidate will be highly organized, dependable, and results-oriented, with a strong capacity for real-time problem-solving and strategic thinking. You should be capable of seeing both immediate needs and the broader organizational goals while upholding exceptional communication and customer service standards.Key Responsibilities:Building and Maintaining Relationships:Establishing strong, positive and long lasting relationships with clients, acting as a primary point of contact and advocating for their needs ensuring value addition.Customer Project Management and Onboarding:Overlooking the customer&rsquo;s project lifecycle ensuring timely and quality delivery along with guiding them through the initial setup and training process, ensuring they understand how to use the product effectively and achieve their goals.Identifying and Addressing Issues:Proactively identifying potential issues or challenges customers may face and working with internal teams to resolve them and ensuring the customers feel valued and satisfied.Gathering Feedback:Collecting customer feedback on the ongoing or delivered services and resources allocated to their projects and sharing this feedback with relevant teams to drive improvements.Upselling and Cross-selling:Identifying opportunities to expand the customer relationship by offering additional products or services that align with their needs ensuring that they are satisfied with their existing services.Monitoring and Analyzing Success Metrics:Tracking customer health and success metrics to understand their overall satisfaction and identify areas for improvement.Requirements:<ul><li>Minimum of 2 years&rsquo; experience in international client management or supervisory role within IT industry.</li><li>Strong understanding of customer service KPIs and performance evaluation.</li><li>Experience in reporting, budgeting, and basic financial analysis (cost-benefit, ROI).</li><li>Proficient with MS Office and relevant call center systems/software.</li><li>Excellent communication, interpersonal, and leadership skills.</li><li>Organized and analytical with a problem-solving mindset.</li><li>Positive, patient, and empathetic approach to client relations.</li><li>A bachelor&rsquo;s degree in a relevant field is preferred.</li><li>Certified Customer Success Manager (CCSM) or equivalent certification is a plus.</li></ul>Employee Benefits:<ul><li>At least two bonuses per year (Eid Bonus)</li><li>Monthly Punctuality Allowance</li><li>Monthly Inflation Allowance</li><li>Performance-Based Bonuses</li><li>Annual Leaves Encashment</li><li>Upselling Incentives</li><li>Maternity/Paternity Allowance</li><li>Maternity Leaves</li><li>Wedding Allowance</li><li>Double salary on Gazetted Holidays</li><li>12 Casual Leaves</li><li>10 Medical Leaves</li><li>10 Annual Leaves</li><li>Dedicated Training</li><li>Birthday celebrations</li><li>Gaming Facility</li><li>Growing &amp; Dynamic Team</li><li>Office Gatherings, Celebrations, and Trips</li><li>5 days a week (work-life balance)</li></ul>Job Location: Link Road Model Town, LahoreJob Timings: 6 PM to 3 AMJob Type: Full-timeApplication Question(s):<ul><li>Are you comfortable working the night shift for this job ?</li><li>What are your salary expectations from this job ?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Client Success: 5 years (Required)</li><li>International Clients: 5 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Client Success Specialist

Digilatics

Digilatics is a high-performance digital marketing agency focused exclusively on the home services industry in the U.S. We are hiring a Customer Success Specialist in Pakistan with proven experience working with brands &mdash; someone who can manage client communication, protect brand positioning, and deliver a premium client experience.What You Will Do<ul><li>Manage U.S.-based client accounts with professionalism, clarity, and confidence.</li><li>Lead client meetings and written communication in advanced English.</li><li>Coordinate with internal teams and ensure every delivery meets Digilatics&rsquo; standards.</li><li>Identify risks, opportunities, and strategic next steps for clients.</li><li>Take full ownership of the client journey and overall satisfaction.</li></ul>Requirements (Mandatory)<ul><li>Advanced / Fluent English (speaking and writing &mdash; will be tested).</li><li>Brand experience (brand management, brand strategy, or account management involving brand positioning).</li><li>Previous experience in Customer Success or client-facing roles.</li><li>Excellent communication, organization, and attention to detail.</li><li>Ability to work in a fast-paced, high-performance environment.</li><li>Must be able to work as an independent contractor.</li></ul>Nice to Have<ul><li>Experience working with international clients.</li><li>Knowledge of SEO, Google Ads, or digital marketing (not required).</li></ul>Why Digilatics<ul><li>High-performance culture with real ownership and autonomy.</li><li>Fast-growing company with sophisticated clients and strong technical teams (SEO, Ads, Web, Data).</li><li>You lead the relationship &mdash; not the technical execution.</li></ul>Job Type: Full-timePay: Rs180,000.00 - Rs220,000.00 per monthApplication Question(s):<ul><li>What industry you have served while managing USA based clients?</li><li>Are you familiar with digital marketing platforms, their flow of tasks, etc,?</li><li>Do you currently live in Lahore?</li><li>Are you comfortable working in US EST time zone?</li><li>One thing that make you stand out in the whole pool for this position?</li></ul>Experience:<ul><li>US market: 3 years (Required)</li></ul>Work Location: In person

Customer Success Specialist

RepairDesk

<div>
 
 
 Efani
 
 is a
 
 secure mobile service provider
 
 that&rsquo;s focused on cybersecurity. It&rsquo;s built to protect users from mobile-threats like
 
 SIM swap attacks
 
 , eavesdropping, identity tracking, and other security vulnerabilities.
 
 
 
 We use a &ldquo;mobile virtual network operator&rdquo; (MVNO) model, meaning they don&rsquo;t own the physical network towers; they lease infrastructure from big U.S. carriers (like AT&amp;T and Verizon) but layer their own security on top.
 
 
 Tasks
 
 
 We&rsquo;re looking for a Customer Support Specialist with an authentic American accent and a passion for delivering a high-touch client experience. You&rsquo;ll be the first point of contact for Efani customers and you will be answering calls, handling chats, resolving issues, and ensuring every client interaction reflects our reputation for reliability and security.
 
 
 
 This is a n
 
 on-sales role
 
 , focused on support, troubleshooting, and client satisfaction.
 
 
 <ul>
 
 <li>
 Answer inbound calls, chats, and emails from Efani customers promptly and professionally.
 </li>
 
 <li>
 Assist clients with SIM activations, plan questions, billing inquiries, and troubleshooting.
 </li>
 
 <li>
 Maintain a calm, polite, and confident tone &mdash; always representing Efani&rsquo;s premium image.
 </li>
 
 <li>
 Accurately record customer interactions and resolutions in the CRM/support system.
 </li>
 
 <li>
 Escalate complex or technical issues to internal specialists when needed.
 </li>
 
 <li>
 Collaborate with the operations and engineering teams to improve customer experience.
 </li>
 
 <li>
 Follow scripts and SOPs, but also apply judgment to deliver empathetic, human support.
 </li>
 
 </ul>
 
 
 
 KPIs / Success Metrics
 
 
 
 <ul>
 
 <li>
 
 Average response &amp; resolution time
 
 </li>
 
 <li>
 
 Customer satisfaction (CSAT) or NPS score
 
 </li>
 
 <li>
 
 Call quality and professionalism ratings
 
 </li>
 
 <li>
 
 Adherence to support scripts and SOPs
 
 </li>
 
 </ul>
 
 Requirements
 
 <ul>
 
 <li>
 
 2&ndash;5 years in customer support or client success (telecom, fintech, or SaaS preferred).
 
 </li>
 
 <li>
 
 Fluent English with a
 
 
 
 clear, neutral, or American accent
 
 
 
 &mdash; tested during interview.
 
 </li>
 
 <li>
 
 Confident on the phone and able to de-escalate challenging situations.
 
 </li>
 
 <li>
 
 Comfortable using CRM or ticketing tools (HubSpot, Zendesk, Intercom, or similar).
 
 </li>
 
 <li>
 
 Excellent written communication for chat and email support.
 
 </li>
 
 <li>
 
 Stable internet, quiet workspace, and professional audio setup for call handling.
 
 </li>
 </ul>
</div>

Customer Support Specialist

Lumovy Technology Solutions

<div>
 
 About Illumina Technology Solutions, LLC
 
 
 
 At Illumina Technology Solutions, we are experiencing rapid growth across the U.S.A., Canada, India, and Pakistan and are proud to be a Microsoft Gold Partner. We are committed to providing technology solutions that help organizations thrive in a fast-changing digital landscape. Our vision is to become a leader in digital transformation for our clients, leveraging the power of the Microsoft digital ecosystem to drive innovation and growth. Visit us at www.illuminatechnology.com
 
 
 
 About The Role
 
 
 
 The
 
 
 Customer Success Specialist within
 
 
 the
 
 
 Customer Experience &amp; Growth (CXG)
 
 
 team for
 
 
 Business Applications
 
 
 plays a critical role in driving and delivering high-impact partner-facing events, such as the
 
 
 Dynamics 365 Solution Architect Bootcamps
 
 
 and related skilling events. These events are targeted at strategic partners (SIs and/or ISVs) working with
 
 
 Dynamics 365
 
 
 ,
 
 
 Power Platform
 
 
 , and
 
 
 Copilot Studio/AI Agent development
 
 
 .
 
 
 The primary objective is to enhance partner capability, drive product adoption, and boost customer success through best practice sharing, deep technical skilling, and alignment with product teams. This is a highly collaborative and cross-functional role involving coordination across internal product teams, FastTrack, solution architects, and external partners.
 
 
 
 Essential Functions
 
 
 
 
 
 Demand Generation &amp; Partner Registration
 
 
 
 
 <ul>
 <li>
 Develop and execute demand generation plans and recruitment strategies targeting qualified partner audiences.
 </li>
 <li>
 Manage partner event communications (invitations, RSVPs, agenda creation, etc.) and track engagement through registration lifecycle.
 </li>
 <li>
 Facilitate partner qualification, registration, and approval processes with timely communication.
 </li>
 <li>
 Track and report on registration status to internal stakeholders through weekly updates, v-team meetings, and email communications.
 
 
 </li>
 </ul>
 
 
 Content Management
 
 
 
 
 <ul>
 <li>
 Partner with Product Teams and Solution Architects to develop event content by product track.
 </li>
 <li>
 Manage content schedules and milestones; ensure alignment with event timelines.
 </li>
 <li>
 Support presenters with templates, logistics, and review processes.
 </li>
 <li>
 Coordinate and manage office hours for content support.
 
 
 </li>
 </ul>
 
 
 End-to-End Event Planning &amp; Project Management
 
 
 
 
 <ul>
 <li>
 Lead project planning, status reporting, and weekly cross-functional stand-ups.
 </li>
 <li>
 Maintain and execute against a detailed project timeline across all event workstreams.
 </li>
 <li>
 Collaborate with the FastTrack Team for pre-event operations including travel, venue, catering, and logistics.
 </li>
 <li>
 Ensure seamless onsite operations during 3-day bootcamps across regions (e.g., AV, room setup, catering, partner communications).
 </li>
 <li>
 Respond to and resolve real-time onsite issues.
 
 
 </li>
 </ul>
 
 
 Post-Event Wrap-Up
 
 
 
 
 <ul>
 <li>
 Collect, analyze, and report on post-event survey feedback.
 </li>
 <li>
 Conduct internal debriefs to extract lessons learned and integrate into future planning.
 </li>
 <li>
 Deliver post-event reports, including participation metrics and recommendations for improvement.
 
 
 </li>
 </ul>
 
 
 Continuous Improvement
 
 
 
 
 <ul>
 <li>
 Administer partner surveys and internal retrospectives to gather insights and ensure continuous program enhancement.
 </li>
 <li>
 Maintain partner satisfaction and program growth as key success metrics.
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 
 
 Core Skills &amp; Competencies
 
 
 
 
 <ul>
 <li>
 Strong interpersonal, verbal, and written communication skills.
 </li>
 <li>
 Excellent organization and attention to detail.
 </li>
 <li>
 Self-motivated with proactive follow-up and project ownership.
 </li>
 <li>
 Capable of working independently and cross-functionally with diverse teams.
 </li>
 <li>
 Strong presentation and stakeholder engagement skills.
 </li>
 <li>
 Analytical mindset and adaptability to manage multiple priorities.
 
 
 </li>
 </ul>
 
 Preferred Experience
 
 
 
 <ul>
 <li>
 Previous experience at Microsoft or with the Microsoft partner channel.
 </li>
 <li>
 Background as a Partner or Customer Success Manager.
 </li>
 <li>
 Experience in customer/stakeholder-facing relationship roles.
 </li>
 <li>
 Prior event management experience is a strong plus.
 </li>
 <li>
 Familiarity with Microsoft products, especially Dynamics 365, Power Platform, and Copilot Studio.
 </li>
 <li>
 Comfortable working 3&ndash;4+ hours during Pacific Time business hours.
 
 
 </li>
 </ul>
 
 
 Performance Indicators
 
 
 
 
 <ul>
 <li>
 Partner satisfaction and feedback.
 </li>
 <li>
 Growth and expansion of the partner skilling program.
 </li>
 <li>
 Timely and effective cross-team communication and coordination.
 </li>
 <li>
 Execution excellence across logistics, content, and stakeholder engagement.
 
 
 </li>
 </ul>
 We are an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status
</div>

<div>About Illumina Technology Solutions, LLC 
At Illumina Technology Solutions, we are experiencing rapid growth across the U.S.A., Canada, India, and Pakistan and are proud to be a Microsoft Gold Partner. We are committed to providing technology solutions that help organizations thrive in a fast-changing digital landscape. Our vision is to become a leader in digital transformation for our clients, leveraging the power of the Microsoft digital ecosystem to drive innovation and growth. Visit us at www.illuminatechnology.com 
About the role 
 
The Customer Success Specialist within the Customer Experience &amp; Growth (CXG) team for Business Applications plays a critical role in driving and delivering high-impact partner-facing events, such as the Dynamics 365 Solution Architect Bootcamps and related skilling events. These events are targeted at strategic partners (SIs and/or ISVs) working with Dynamics 365, Power Platform, and Copilot Studio/AI Agent development.
The primary objective is to enhance partner capability, drive product adoption, and boost customer success through best practice sharing, deep technical skilling, and alignment with product teams. This is a highly collaborative and cross-functional role involving coordination across internal product teams, FastTrack, solution architects, and external partners. 
Essential Functions 
 
Demand Generation &amp; Partner Registration<ul><li>
Develop and execute demand generation plans and recruitment strategies targeting qualified partner audiences.</li><li>
Manage partner event communications (invitations, RSVPs, agenda creation, etc.) and track engagement through registration lifecycle.</li><li>
Facilitate partner qualification, registration, and approval processes with timely communication.</li><li>
Track and report on registration status to internal stakeholders through weekly updates, v-team meetings, and email communications.</li></ul><h4 class="jobSectionHeader">
Content Management</h4><ul><li>
Partner with Product Teams and Solution Architects to develop event content by product track.</li><li>
Manage content schedules and milestones; ensure alignment with event timelines.</li><li>
Support presenters with templates, logistics, and review processes.</li><li>
Coordinate and manage office hours for content support.</li></ul><h4 class="jobSectionHeader">
End-to-End Event Planning &amp; Project Management</h4><ul><li>
Lead project planning, status reporting, and weekly cross-functional stand-ups.</li><li>
Maintain and execute against a detailed project timeline across all event workstreams.</li><li>
Collaborate with the FastTrack Team for pre-event operations including travel, venue, catering, and logistics.</li><li>
Ensure seamless onsite operations during 3-day bootcamps across regions (e.g., AV, room setup, catering, partner communications).</li><li>
Respond to and resolve real-time onsite issues.</li></ul><h4 class="jobSectionHeader">
Post-Event Wrap-Up</h4><ul><li>
Collect, analyze, and report on post-event survey feedback.</li><li>
Conduct internal debriefs to extract lessons learned and integrate into future planning.</li><li>
Deliver post-event reports, including participation metrics and recommendations for improvement.</li></ul><h4 class="jobSectionHeader">
Continuous Improvement</h4><ul><li>
Administer partner surveys and internal retrospectives to gather insights and ensure continuous program enhancement.</li><li>
Maintain partner satisfaction and program growth as key success metrics.</li></ul>
Required Qualifications 
 
Core Skills &amp; Competencies<ul><li>
Strong interpersonal, verbal, and written communication skills.</li><li>
Excellent organization and attention to detail.</li><li>
Self-motivated with proactive follow-up and project ownership.</li><li>
Capable of working independently and cross-functionally with diverse teams.</li><li>
Strong presentation and stakeholder engagement skills.</li><li>
Analytical mindset and adaptability to manage multiple priorities.</li></ul><h4 class="jobSectionHeader">
Preferred Experience</h4><ul><li>
Previous experience at Microsoft or with the Microsoft partner channel.</li><li>
Background as a Partner or Customer Success Manager.</li><li>
Experience in customer/stakeholder-facing relationship roles.</li><li>
Prior event management experience is a strong plus.</li><li>
Familiarity with Microsoft products, especially Dynamics 365, Power Platform, and Copilot Studio.</li><li>
Comfortable working 3&ndash;4+ hours during Pacific Time business hours.</li></ul> 
Performance Indicators<ul><li>
Partner satisfaction and feedback.</li><li>
Growth and expansion of the partner skilling program.</li><li>
Timely and effective cross-team communication and coordination.</li><li>
Execution excellence across logistics, content, and stakeholder engagement.</li></ul> 
We are an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status</div>

Biztekapps

Job post summaryPay: 80,000.00 (PKR)-100,000.00 (PKR) per monthJob Description:Job Opportunity: Customer Success AgentBiztek Apps is seeking a dedicated and highly motivated Customer Success Agent to join our team. If you have excellent communication skills, a solid American accent, and a passion for customer satisfaction, we want to hear from you!Location: Defence Mor, Walton Road, Lahore Timings: Night Shift (7 PM to 5 AM)Key Responsibilities<ul><li>Convert Hot Leads: Engage with potential clients and convert warm leads into satisfied customers.</li><li>Provide Support: Offer exceptional customer support through various channels, addressing their queries and concerns promptly.</li><li>Resolve Issues: Effectively handle customer complaints, ensuring all issues are resolved in a timely and professional manner.</li><li>Customer Relationship Management: Build and maintain strong, long-term relationships with customers to ensure satisfaction and retention.</li><li>Assist with Onboarding: Help new clients understand our products and services and guide them through the initial setup process.</li></ul>What We&rsquo;re Looking For<ul><li>Education: Bachelor&rsquo;s degree in any discipline.</li><li>Experience: Prior experience in customer service or a similar role is a plus.</li><li>Skills:</li><li>Strong Communication Skills: Fluent in English with a solid American accent (mandatory).</li><li>Customer-Centric Attitude: Passionate about helping others and solving problems.</li><li>Strong Problem-Solving Skills: Ability to think critically and resolve issues quickly and efficiently.</li><li>Tech-Savvy: Comfortable using customer support software and CRM systems.</li></ul>What We Offer<ul><li>Competitive Salary with performance-based incentives.</li><li>Night shift perks and a supportive work environment.</li><li>Opportunities for career growth and advancement.</li></ul>How to ApplyIf you meet the above qualifications and are excited to take on this dynamic role, send your resume to hr@biztekapps.com Or WhatsApp: 0347-4558669 with the subject line : Application for Customer Success Agent.We look forward to having you join our team and make an impact!Job Type: Full-time<ul><li>Apply only if you are willing to work in the night shift at Defence Mor, Walton Road, Lahore.</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs100,000.00 per monthWork Location: In person

Cusomer Success Agent

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921 client success specialist jobs IN Lahore

Client Success Specialist

Customer Success Specialist

Customer Support Specialist

Customer Success Specialist

Customer Success Specialist

Customer Success Specialist

Cusomer Success Agent