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client services specialist

Christian Dior Couture

<div>
 Position
 <br/>
 <br/>
 We are seeking a dedicated and passionate Client Specialist to join our newly established Salon Priv&eacute; department. This role is pivotal in delivering an exceptional luxury experience to our super elite clients. The Client Specialist will manage exclusive client events, coordinate one-to-one meetings, and support VIP Client Managers to ensure the highest standards of service and client satisfaction.
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 <br/>
 Job responsibilities
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 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   One-to-One Client Meetings:
  </li>
  <li>
   Coordinate and manage one-to-one meeting&rsquo;s agenda within Salon Prive ensuring all preparations are flawless.
  </li>
  <li>
   Working closely with VIP Client Managers to keep them on track with their appointments to ensure the calendar is full of high-quality meetings.
  </li>
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   Collaborate with all relevant stakeholders to ensure effective scheduling and preparation for client meetings.
  </li>
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   Work closely with other departments to ensure the availability of selected merchandise and bespoke services prior to client meetings.
  </li>
  <li>
   Client Experience Management:
  </li>
  <li>
   Enhance the VIP client portfolio by recruiting high-net-worth clients through business and corporate connections with external stakeholders and business getters
  </li>
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   Support VIP Client Managers during client visits, offering personalized assistance and ensuring an unparalleled luxury experience.
  </li>
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   Address any client needs or requests promptly and efficiently, maintaining the highest level of discretion and professionalism.
  </li>
  <li>
   Collect and analyze client feedback to continuously enhance the luxury experience.
  </li>
  <li>
   Exclusive Client Events:
  </li>
  <li>
   Support the organization of exclusive client events within Salon Priv&eacute;.
  </li>
  <li>
   Collaborate with the marketing team to ensure all events within Salon Prive adhere to Dior&rsquo;s brand standards and guidelines.
  </li>
  <li>
   Set the full agenda for Salon Prive events, ensuring it is engaging, tailored to client expectations, and reflects the essence of Dior.
  </li>
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   Monitor and forecast an accurate marketing and event budget.
  </li>
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   Prepare the required reports for the event guest list criteria and post-event reports for all Salon Prive events.
  </li>
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   Ensure all aspects of the Salon Prive events, from invitations to execution, are meticulously handled to reflect the Dior brand's luxury standards.
  </li>
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   Collaboration and Support:
  </li>
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   Work in close collaboration with the Uber Luxury Manager and other team members to achieve departmental goals.
  </li>
  <li>
   Assist in the development of strategies to attract and retain elite clients, enhancing client loyalty and satisfaction.
  </li>
  <li>
   Stay informed about Dior's latest products, services, and events to provide knowledgeable and informed assistance to clients.
   <br/>
   <br/>
  </li>
 </ul>
 Profile
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 <ul>
  <li>
   Proven experience in a luxury retail environment, with a strong focus on client experience and event management.
  </li>
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   Exceptional interpersonal and communication skills, with the ability to build and maintain relationships with elite clients.
  </li>
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   Strong organizational skills and attention to detail, ensuring every client interaction is flawlessly executed.
  </li>
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   Ability to work in a fast-paced, dynamic environment, managing multiple tasks simultaneously.
  </li>
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   A deep understanding and appreciation of luxury brands, with a passion for delivering outstanding service.
  </li>
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   Discretion, professionalism, and a commitment to upholding the highest standards of confidentiality.
  </li>
 </ul>
</div>


Client Development Specialist - Dubai Mall

Bitunix

About the job VIP Client Specialist Overview We are seeking a highly skilled VIP Client Manager with strong expertise in cryptocurrency markets and trading to manage and grow relationships with our high-value clients. This role requires deep knowledge of crypto trading strategies, market dynamics, and digital asset management to provide world-class service and tailored investment guidance. The VIP Client Manager will serve as the trusted advisor and primary contact for our VIP clients, ensuring About the job VIP Client Specialist Overview We are seeking a highly skilled VIP Client Manager with strong expertise in cryptocurrency markets and trading to manage and grow relationships with our high-value clients. This role requires deep knowledge of crypto trading strategies, market dynamics, and digital asset management to provide world-class service and tailored investment guidance. The VIP Client Manager will serve as the trusted advisor and primary contact for our VIP clients, ensuring their needs are met with discretion, accuracy, and exceptional professionalism. Key Responsibilities VIP Client Relationship Management Act as the primary point of contact for VIP/high-net-worth clients, building trust and long-term loyalty. Deliver personalized support and strategic advice on crypto markets and trading opportunities. Anticipate client needs and proactively offer tailored insights, solutions, and services. Crypto Trading Expertise Provide market updates, trading strategies, and risk management recommendations. Support clients with portfolio diversification, liquidity management, and trade execution. Stay ahead of market trends, blockchain innovations, and regulatory changes to guide clients effectively. Strategic Account Growth Identify opportunities for upselling and cross-selling products/services within the crypto ecosystem. Collaborate with product, trading, and research teams to deliver seamless, high-value client solutions. Develop customized growth strategies for VIP clients based on their trading behavior and goals. Service Excellence &amp; Support Ensure quick resolution of issues, escalations, and trade-related queries. Maintain the highest level of professionalism, discretion, and compliance in all client interactions. Provide 24/7 availability to key clients, ensuring premium service levels. Performance Tracking &amp; Reporting Monitor client portfolios, engagement, and satisfaction metrics. Prepare regular trading performance and market insight reports for clients. Share client feedback with internal teams to improve offerings and services. Qualifications Bachelors degree in Finance, Economics, Business, or related field (Masters preferred). 5+ years of experience in client relationship management, with at least 3 years in cryptocurrency trading, digital assets, or financial markets. Strong knowledge of crypto exchanges, DeFi, NFTs, and blockchain technology. Proven track record in managing high-value portfolios and VIP/High Net Worth clients. Expertise in trading strategies, risk management, and technical/market analysis. Familiarity with global crypto regulations and compliance standards. Excellent communication, negotiation, and interpersonal skills. High integrity, discretion, and ability to work under pressure.

VIP Client Specialist

Barry Callebaut

<div><div><div><div><div><p>Customer Service Specialist ME
</p></div></div></div></div><div><div><div><div><b>Location:
</b>Dubai, AE, 392407
</div></div></div></div><div></div><div><div><p>At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world&rsquo;s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!</p>
</div></div><div><div><div><div><div><b>About The Role</b></div>
<div>
We are seeking a qualified candidate to join our company as the Customer Service Specialist ME, based in Dubai. This role will be responsible for managing customer orders and supporting continuous improvement initiatives within the Regional Supply Chain team. Reporting to the Customer and Supply Chain Manager MEA, the Customer Service Specialist will act as a key contact for all order-related matters, ensuring timely and accurate processing of customer orders and enhancing the overall customer experience.</div><br>
<div></div>
<div>
The successful candidate will collaborate with internal stakeholders, such as logistics, sales, and supply chain teams, to resolve order issues and contribute to the continuous improvement of customer service processes. This role also involves maintaining accurate order documentation, handling customer inquiries, and proactively identifying opportunities to optimize processes and improve service levels.</div><div><br>
</div>
<div><b>Key Responsibilities Include:</b></div>
<ul><li>Manage customer orders from receipt to delivery, ensuring accuracy and compliance with company policies.</li>
<li>Act as the primary contact for customer inquiries regarding order status, delivery schedules, and product availability.</li>
<li>Resolve order-related issues by coordinating with internal teams to ensure customer satisfaction.</li>
<li>Maintain and update order management systems (SAP/Salesforce) with current information and customer records.</li>
<li>Monitor and analyze key performance metrics to identify trends and improvement opportunities.</li>
<li>Collaborate with cross-functional teams to drive process optimization and enhance the overall customer experience.</li>
<li>Organize and maintain process documentation to support continuous improvement efforts within the customer service team.</li>
<li>Ensure compliance with service level agreements (SLAs) and contribute to achieving performance targets.</li>
</ul>
<div></div><div><b>About You:</b></div>
<ul><li>Bachelor&rsquo;s Degree in Supply Chain Management, Business Administration, or a related field.</li>
<li>5+ years of experience in customer service or order management, preferably within the manufacturing or supply chain industry.</li>
<li>Proficient in order management systems (SAP) and Microsoft Office tools, with knowledge of Business Intelligence tools (Power BI) being a plus.</li>
<li>Strong analytical skills and attention to detail, with the ability to identify and resolve process issues.</li>
<li>Excellent verbal and written communication skills in English, French or Arabic are a strong plus.</li>
<li>A proactive and customer-focused approach, with the ability to work through challenging situations while maintaining professionalism.</li>
<li>Strong organizational skills and the ability to manage multiple tasks in a fast-paced environment.</li>
<li>Ability to work independently and collaborate effectively with cross-functional teams.</li>
</ul>
</div></div></div></div><div><div><p>At Barry Callebaut, we are committed to Diversity &amp; Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we&rsquo;ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. <b>#oneBC - Diverse People, Sustainable Growth.</b></p>
<p>If you want to learn more about Barry Callebaut, please find further information here.</p>
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Customer Service Specialist ME

<div><p><b>Role Purpose</b></p><p>
The <b>People Specialist (Offboarding)</b> is responsible for managing the full employee <b>exit process</b> in compliance with UAE labor laws and company policies. The role ensures smooth and professional <b>offboarding</b> experiences, <b>accurate end-of-service settlements</b>, and timely completion of all legal and internal requirements. This position plays a key role in maintaining compliance, safeguarding employer reputation, and supporting a positive employee experience at the exit stage.</p><p></p><p><b>
Key Responsibilities</b></p><ul>
<li>
Manage the <b>end-to-end offboarding process</b>, including resignations, terminations, retirements, and end-of-contract cases.</li>
<li>Ensure full compliance with <b>UAE Labor Law</b> and GMG&rsquo;s internal policies for all exit formalities.</li>
<li>Accurately calculate <b>end-of-service benefits (EOSB)</b>, final settlements, and other statutory entitlements -manual calculation experience.</li>
<li>Coordinate with payroll, finance, IT, and other departments to ensure smooth and timely closure of employee accounts and benefits.</li>
<li>Prepare and issue exit-related documents (e.g., clearance forms, service certificates, NOCs).</li>
<li>Conduct exit formalities including exit interviews where applicable.</li>
<li>Maintain up-to-date employee offboarding data and ensure records are processed accurately in <b>HR systems</b>.</li>
<li>Work closely with PRO/Government Relations team to ensure <b>visa cancellation and related formalities</b> are completed within deadlines.</li>
<li>Generate and present reports on attrition, exit trends, and offboarding compliance to support HR analytics.</li>
<li>Support HR projects and initiatives related to employee experience, process optimization, and compliance improvements.</li>
</ul><p></p><p><b>
Qualifications &amp; Experience</b></p><ul>
<li><b>
Bachelor&rsquo;s degree</b> in Human Resources, Business Administration, or a related field.</li>
<li><b>4&ndash;5 years of UAE HR operations experience</b> with a focus on offboarding and exit formalities in the UAE.</li>
<li>Strong knowledge of <b>UAE Labor Law</b>, gratuity/end-of-service calculations, and statutory compliance.</li>
<li>Hands-on experience with HR systems; <b>SAP</b> and <b>SuccessFactors</b> knowledge is an advantage.</li>
<li>Strong attention to detail and accuracy in handling data and calculations.</li>
<li>Excellent communication and interpersonal skills with the ability to handle sensitive matters professionally.</li>
<li>Strong organizational and time management skills with the ability to manage multiple exits simultaneously.</li>
</ul><p></p><p><b>
Key Competencies</b></p><ul>
<li>
In-depth knowledge of UAE labor and immigration laws.</li>
<li>Analytical and detail-oriented, especially with EOSB calculations.</li>
<li>Strong problem-solving and process improvement mindset.</li>
<li>Confidentiality and professionalism in handling employee information.</li>
<li>Team player with cross-functional collaboration skills.</li></ul></div>

People Specialist (Offboarding)

The First Group

<p><b>Key Responsibilities:</b></p> <ul> <li>Manage the processing of client documents accurately and efficiently, ensuring compliance with established procedures and timelines.</li> <li>Verify the accuracy and completeness of client documents, conducting thorough checks to ensure all necessary information is provided.</li> <li>Enter client information and documentation into the CRM accurately, always maintaining data integrity and confidentiality.</li> <li>Track the progress of client documents throughout the processing workflow, providing regular updates to clients and internal stakeholders as needed.</li> <li>Address client inquiries, concerns, or issues related to document processing promptly and effectively, escalating complex issues to appropriate teams when necessary.</li> <li>Ensure compliance with regulatory requirements and company policies governing document processing and client interactions, maintaining accurate records and documentation.</li> <li>Conduct regular quality checks on processed documents to identify any errors or discrepancies, implementing corrective actions as needed to maintain high standards of accuracy and quality.</li> <li>Identify opportunities for process improvement and efficiency gains in document processing and sales support activities, making recommendations for enhancements to streamline workflows and enhance client satisfaction.</li> <li>Collaborate with internal teams such as sales and operations to coordinate document processing efforts, share information, and resolve issues effectively.</li> </ul>

Corporate Services Specialist

Client of Aventus Global Talent

<p><b>Key Responsibilities</b></p><p>Review client onboarding and maintenance files to confirm compliance with internal Customer Due Diligence standards</p><p>Identify and assess risks - sanctions exposure, adverse media, or tax concerns, escalating higher-risk cases in line with governance requirements.</p><p>Advise front-office teams on due diligence checks and ensure adherence to internal policies, local laws, and regulatory obligations.</p><p>Provide final recommendations on account approvals</p><p>Train and support relationship managers to enhance documentation quality, streamline onboarding packs, and strengthen compliance awareness.</p>

Senior Client Onboarding Specialist

Mastercard

<p><b>Overview</b></p><p>The Loyalty Sales Specialist team within Mastercard Services acts as the Go-To-Market engine for the Mastercard suite of loyalty products and cardholder services. The team has responsibility for new sales value and in-year revenue of the covered product lines. The team is expected to hunt for new business opportunities outside of the existing Mastercard footprint as well as drive commercial outcomes at existing partners (with tight coordination across Account Management and the broader Services BD team). Client verticals include Financial Institutions, Retail &amp; Commerce and Digital Partners, Governments, and many others. Loyalty solutions are typical complex, technical, and highly accretive to Mastercard and our clients.</p><p><b>Role</b></p><p>The Loyalty Sales Specialist Regional Lead will be responsible for the achievement of bookings and in-year revenue sales targets specific to that region. They will lead the development and execution of the overall sales strategy, align team resources towards areas of largest opportunity, and manage activities toward the overall goal. The region lead will serve as a direct report of the global specialist sales lead and lead a team of 3 to 10+ sales specialists. They are expected to play the role of player-coach: managing and developing the team of sales specialists while leading from the front in client and internal environments. The role is equal parts leadership and execution.</p><p><b>Responsibilities:</b></p><ul><li>Develop and deliver our in-region sales strategy and direct all business development activity to meet and exceed bookings and recognized revenue goals</li><li>Maintain regional level pipeline and sales forecasts with an emphasis on deal qualification and pipeline velocity</li><li>Build, recruit, manage, and develop a world class sales organization and culture</li><li>Source, develop, and maintain relationships with customers at the most senior levels</li><li>Act as liaison between regional Services Business Development, Account Managers, Regional Product Management, and Marketing / Demand Gen teams</li><li>Represent Loyalty in overall Mastercard BD pursuits and independently hunt for new business outside of the Mastercard footprint</li><li>Partner closely with all product teams to ensure customer needs and product innovations align with development road maps</li></ul><p><b>Qualifications:</b></p><ul><li>Established track record of sales management success and team quota attainment</li><li>Strong commercial drive with ability to build and monetize senior client relationships based on empathy, thought leadership, and subject matter expertise</li><li>Experience with loyalty or customer engagement solutions and familiarity with one or more of our client segments</li><li>Excellent leadership and team management skills in a commercial setting</li><li>Strong networker across relevant stakeholder base with the ability to listen, build common ground and influence to effectively advance business opportunities and generate revenues</li><li>Proven track record of progressively complex sales and strategic account management experience within the financial services or merchant sectors; loyalty experience is preferred</li><li>Strong negotiation capabilities required for large deals at enterprise accounts</li></ul>

Vice President, Services Business Development

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